Role: Account Director – Asset Management & Private Equity

Location: London

About the role:

Our team integrates closely with our clients' businesses, ensuring seamless collaboration and alignment with strategic priorities across asset management, private equity, and wealth management sectors. We champion delivering hard-working, on-brand creative and content at pace, leverage automation and AI tools, and are committed to continuous improvement in both process and creative output. With a blend of UK-based and offshore talent, we offer the flexibility, operational excellence, and innovation culture that sophisticated financial services clients demand — delivering work that is both effective and compliant.

The culture is built on strong Nordic heritage combined with a global mindset. Our values drive everything we do:

• High-Performing: Maximising effort and results through collaboration, with urgency to take action and make an impact.
• Respectful: Acting with integrity and humility, showing regard for stakeholders and colleagues.
• Entrepreneurial: Being innovative and accountable, taking risks and learning from mistakes to succeed long-term.
• Informal: Being inclusive and non-hierarchical — everyone is encouraged to be themselves and speak their mind.
• Transparent: Being open and honest with each other and external stakeholders, raising issues when difficulties arise.

What you will be doing:

• Serve as the senior relationship lead for asset management and private equity clients, acting as a trusted partner deeply embedded in their marketing and communications function.
• Lead brand guardianship across all client output — ensuring creative work reflects the sophistication, rigour, and regulatory requirements expected in financial services.
• Act as the single point of contact for clients, working independently while coordinating with regional marketing heads across the Americas and APAC — including alignment with investor relations, product, and compliance teams.
• Collaborate closely with internal stakeholders to define and execute integrated marketing strategy across fund marketing, thought leadership, LP communications, and digital channels.
• Champion creative excellence within the constraints of a regulated environment, balancing compelling storytelling with FCA, SEC, and MiFID II compliance considerations.
• Be present in the OLIVER office in Farringdon 3x per week to foster strong relationships across the team and ensure seamless communication.
• Take overall financial control of accounts, including profitability, forecasting accuracy, fee negotiation, and timely reporting to the Business Director.
• Own the execution of projects, run rates, and client satisfaction through regular job owner catchups and the weekly account/project management WIP.
• Drive and be accountable for growth targets across the account, identifying opportunities to expand scope across new funds, markets, or business lines.
• Serve as the escalation point when client or internal SLAs are not met, capturing process gaps and working with the BD, Head of Operations, or relevant department lead to resolve them.
• Negotiate win-win outcomes on behalf of your team, navigating the commercial and reputational sensitivities inherent in financial services relationships.
• Proactively identify new business opportunities within the broader asset management and private equity landscape, introducing Brandtech's capabilities where appropriate.

What you need to be great in this role:

• Demonstrable experience working with asset management, private equity, wealth management, or broader financial services clients — with a strong understanding of fund marketing, LP/investor communications, and the regulated content landscape.
• Familiarity with the compliance and legal review processes common in financial services, and the ability to manage creative output within those frameworks efficiently.
• Excellent client engagement skills with the ability to proactively organise and influence senior stakeholders — including CMOs, heads of distribution, and investor relations leads.
• Proven commercial acumen with a track record of growing accounts and identifying upsell opportunities within complex, relationship-driven client environments.
• Strong understanding of the B2B buyer journey in financial services — including how HNW and institutional audiences consume content and make decisions.
• First-rate communication skills, with the ability to present confidently to C-suite and investment professionals, and articulate the value of creative work in commercial terms.
• Experience leading and developing junior team members within a fast-paced, client-embedded model.
• A working knowledge of Brandtech group products and how to apply them to asset management and PE marketing challenges — including automation, AI content tools, and performance analytics.
• Understanding of how to integrate within a client-side team while maintaining a top-tier agency service standard.
• Highly creative, with the ability to generate ideas that cut through in a sector where differentiation is challenging.
• Proficient in Microsoft Office and related software; comfortable with social and digital-first campaign environments.
• Comfortable working in a hybrid environment, with regular in-office presence to support team cohesion and client engagement.

Established in 2004, OLIVER is the world’s first and only specialists in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.   

We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

 Role: Senior Account Manager 

Location: Toronto, Canada – In office / Hybrid  

About the role: 

Inside Group Ideas is looking for a driven Senior Account Manager to join our award-winning in-house creative, content, and production agency. This isn’t your typical AM gig — you’ll be a critical part of the team’s growth, helping drive campaigns from first spark to final delivery, and shaping how great work gets made. You’ll manage the day-to-day client relationship, but you’ll also have a seat at the table when it comes to pushing creative thinking, unblocking teams, and spotting opportunities to do something new and memorable. If you’re the type who cares about the work as much as the process, who isn’t afraid to ask “why not?” and who gets a thrill from a fast-moving, ever-evolving environment, this role is for you.   

***This role is based in Toronto, with a hybrid schedule (in office 2 days a week).   

What you will be doing:   

• Take charge of the smooth delivery of campaigns — from planning and creative development through to final production — ensuring projects stay on track, on budget, and on brand  
• An understanding of the importance of working within brand guidelines, the business/their needs, expectations, and requirements to provide the best service and solution through close partnership in the key market.   
• Act as the day-to-day point of contact for clients, building strong relationships and anticipating their needs  
• Delivering projects, with support from the Project Management, including: ‚ Interrogating job requests and creating production ready briefs‚ for design.   
• Providing clear, on-brief direction to creative and working with team through every step of a project to ensure client asks are met/covered.   
• Help lead cross-functional teams (strategy, design, copy, production) to deliver impactful creative work.   
• Identify opportunities for account growth and bring proactive ideas to clients and team, championing new ways to drive business forward.   
• Work closely with your counter parts and the Business Director to develop and implement strategic campaign plans.   
• Prepare client proposals, scopes of work, and project budgets, ensuring all work meets the highest standards.   
• Mentor junior team members, sharing knowledge and helping them develop their skills.   
• Keep a sharp eye on timelines, resources, and deliverables, and flag issues before they become roadblocks.   
• Champion the creative process — inspiring teams, guiding clients, and making sure every brief is clear and ambitious.   
• Manage the system for obtaining client feedback in a structured manner, reporting any concerns or creative and/or growth opportunities to the Business Director.   
• Identify and troubleshoot workflow or asset management system concerns.   
• Promote collaboration, transparency, and a solutions-first mindset within the team.  

What you need to be great in this role:   

• 4-6 years of experience in an account management role in advertising, creative, or marketing, with a proven record of managing client relationships and delivering campaigns.   
• Experience working on digital, social, and video projects for major brands.   
• Strong ability to plan, prioritize, and juggle multiple projects in a fast-paced environment.   
• Persuasive communicator, both written and verbal, with the confidence to challenge and inspire clients and teams  
• Team player who thrives in a collaborative setting, but isn’t afraid to take the lead when needed  
• Deep understanding of creative processes, digital platforms, and production workflows  
• Meticulous attention to detail — you never let the small stuff slide  
• Solutions-oriented and upbeat, with a genuine passion for creative work and business results - a natural-born leader  
• Experience mentoring or supporting junior team members is a plus  
• Experience working with CPG brands is a plus 
• Fluency in English required; French is a bonus but not required   

 At the time of this posting, the base salary for this position may range from $89,250,00.00 to $99,750.00 CAD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

                                                                                                                                                                                                                                                                                                                                       Req ID:17395

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 
OLIVER is committed to advancing Diversity, Equity, and Inclusion (DEI). We actively work to create equal opportunities for everyone, and our DEI initiatives are woven into the fabric of our company. We've set ambitious environmental goals around sustainability and have committed to be net zero by 2030. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.    

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.  

If you need us to make any adjustments to make your application process easier, please let us know by emailing talentadmin@oliver.agency 

Role: Senior Account (Business) Director   

Location: Stockholm, Sweden (Office presence expected at minimum 2 days per week)

A LITTLE BIT ABOUT THE ROLE AND TEAM 

We are collaborating with a renowned global leader in the drinks and beverages industry to recruit a talented Senior Account (Business) Director. In this strategic role, you will helm a dynamic team to develop impactful content across multiple platforms. As a pivotal leader, you will cultivate and maintain strong relationships with senior clients, ensuring that exceptional client service and innovative thinking are integral to all endeavours.   

The Senior Account (Business) Director spearheads the team in developing compelling and influential content while maintaining a strong and positive relationship with the Agency Chief. They will operate in close partnership with the Agency Chief on initiatives taking direction and steer where appropriate, with a shared responsibility for execution, problem-solving, and delivery. The Senior Account (Business) Director also provides exceptional strategic client service and creative insights while actively pursuing new business opportunities to drive growth. They establish and nurture strong senior-level client relationships, earning trust as a valued advisor. The Senior Account (Business) Director reports to the Group Account Director EMEA and manages one Senior Project Manager, with dotted lines into creative and project managers. 

 WHAT IS REQUIRED: 

• Work closely with the client and the Creative Director to serve as the Brand Guardian, ensuring a positive client experience. 
• Maintain financial control over accounts, including profitability, forecasting accuracy, and fee negotiation. 
• Lead project execution to ensure client satisfaction and achievement of growth targets. 
• Drive and be responsible for Clients Briefs.  
• Lead from creative concept development to final delivery of Global toolkits 360 Global Campaigns including Drive Markets specific amplifications. 
• Ensure that all concepts follow the client’s guidelines for responsible communication. 
• Develop new business opportunities and introduce innovative solutions. 
• Oversee a cross-functional team, including designers and project managers, to deliver creative productions across the markets. 
• Partner with the Creative Director on the overall management of the studio team as well as large scale projects with clients. 
• Manage the project list and demand planning for the annual year scope of work in partnership with the Group Account Director and the Creative Director. 

WHAT GOOD LOOKS LIKE: 

• 10+ years of relevant experience in Digital, Print, Motion Graphics, Web Design, UX/UI, Artwork, and Production.
• Native-level proficiency in Swedish and English.
• Excellent client engagement skills with the ability to influence and build strong relationships. 
• Strong leadership with an emphasis on strategic thinking, creative judgment, and business growth. 
• Proven track record in commercial growth across new and existing business. 
• Ability to manage and develop team members from various backgrounds, fostering a culture of learning and inspiration. 
• Advanced proficiency in Microsoft Office and a keen interest in emerging technologies such as AI enhance project deliveries. 
• Experience in consumer goods, luxury, or drinks & beverages sectors preferred. 

Req ID: 17033

#LI-AB1 #LI-HYBRID #LI-DIRECTOR

About the role: 

OLIVER is seeking an Account Manager to join a high-profile account for a Fortune 500 financial services firm. This relatively new global account has already seen growth and is continuing to expand. 
The Account Manager will work alongside the Global Business Director, project managers, and key stakeholders to support projects from initial concept to final delivery.   

This global dedicated team is comprised of project managers, creative and digital designers, developers, content strategists, copy editors and video producers. The EMEA team partners closely with North America, Hong Kong, Tokyo and Mumbai. 

What you will be doing: 
The Account manager provides day-to-day operational support for EMEA creative studio, ensuring efficient brief intake, accurate tracking of work, and timely delivery of events and creative outputs. This role coordinates across project managers, and creative leads to maintaining workflow visibility, supports global processes, and escalates operational risks so that regional teams can deliver consistently to client expectations. 

Key responsibilities 

• Build relationships with day-to-day clients, and our cross-functional agency team 

• Support the planning and execution of creative executions across digital, print, website, and video deliverables 

• Leverage project management skills to oversee/partner across multiple projects to tight deadlines in a fast-paced environment 

• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to execute according to all required formats and specifications 

• Act as an internal client advocate and knowledge center; guide best practices across creative, production 

• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions 

• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when collaborating with clients and internal partners, or presenting creative work 

• Work closely with Account and Project Management teams to scope and cost out projects in addition to managing the day-to-day executional requirements 

• Cross regional liaison: maintain alignment with APAC, EMEA and NA on initiatives, timelines and deliverables; ensure information flow across time zones. 

• Support operational functions for the UK studio in collaboration with the Ops teams globally 

• Align with and support Global Leadership initiatives in the UK 

What you need to be great in this role: 

• 3+ year’s experience in integrated marketing, account management or project management. 

• Exposure of working in a client facing capacity, from handling client requests, to taking full and conclusive briefs and delivering to exceed the client’s requirements  

• Studio management or coordination experience is highly advantageous, as is the understanding of the mechanics of a creative studio  

• Ambitious – Shows determination and a desire to succeed. Continually helps clients to evolve  

• Shows imagination - combines different models to produce original solutions 

• Thinks ahead, listens well. Shows entrepreneurial flair and a solutions-oriented mind-set 

• Has a hunger for learning and teaching others 

• Sets clear goals and is focused on delivering results that are measurable and accountable.  

• Highly organized with a keen attention to detail; enjoys working in a fast-paced environment  

• Gets results with integrity in line with client requirements   

• Excellent communication and listening skills; is clear, sufficient and gets point across professionally verbally and in writing  

• Strong administrative skills and attention to detail  

• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities  

About OLIVER: 

OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions. 

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran.  They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them. 

Our Values and how to live them   

• Ambition. You look for opportunities to deliver greater value to those around you   

• Imagination. You identify a range of solutions to problems  

• Inspiration. You lead by example and encourage others to do the same  

• Learning. You have excellent listening skills that helps you to learn from our clients and those around you.   

• Results. You accept responsibility for your actions  

As an employer we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable. 

If you need us to make any adjustments to make your application process easier please let us know by emailing  talentteam-na@oliver.agency  

Role: Client Growth Lead

Location: London (Hybrid – minimum 3 days onsite) 

About the role: 

This role exists to maximise the impact of the CEO in client and commercial settings. 

Client Growth Lead (CEO Office) ensures that every client interaction — from pitches to strategic reviews — is thoughtfully planned, strategically sharp, creatively compelling, and commercially effective. 

This role is responsible for end-to-end orchestration of CEO-led client engagements, including pipeline visibility, meeting preparation, narrative and deck development, stakeholder coordination, and follow-through. 

What you will be doing: 

CEO Client Engagement Planning

• Own forward planning of all CEO client interactions 

• Align with sales pipeline and strategic priorities 

Pipeline Visibility &Prioritisation

• Maintain visibility of key opportunities and accounts 

• Identify where CEO involvement can accelerate revenue 

Narrative & Deck Development

• Develop client presentations, pitch decks, and narratives 

• Translate complex ideas into compelling stories 

Client Meeting Orchestration

• Coordinate meeting objectives, attendees, and materials 

• Ensure meetings are structured and outcome-driven 

CEO Briefings

• Prepare high-quality briefing packs 

• Provide insights on clients, opportunities, and risks 

Post-Meeting Follow Through

• Track actions and ensure execution 

• Maintain momentum on opportunities 

Stakeholder Coordination

• Connect Sales, Strategy, and Client teams 

• Ensure alignment and readiness 

Continuous Improvement

• Elevate quality of client materials and engagement approach 

• Establish best practices for CEO client interactions 

What you need to be great in this role: 

• 3+ years in strategy, consulting, or advertising agency roles, MBA preferred 
• Advertising agency experience is preferred

• Strong experience in pitch development and storytelling 

• Commercial acumen and understanding of revenue drivers 

• Advanced PowerPoint and communication skills 

• Commercially minded 

• Structured thinker 

• Strong storyteller 

• Proactive and detail-oriented 

• Confident with senior stakeholders 

Req ID: 17147

#LI-KA1 #LI-HYBRID #LI-MIDSENIOR

Role:  Pitch Strategy Lead 

Location: London (Hybrid – minimum 3 days onsite) 

About the role: 

This role exists to maximise the impact of the CEO in client and commercial settings. 

The Pitch Strategy Lead (CEO Office) ensures that every client interaction — from pitches to strategic reviews — is thoughtfully planned, strategically sharp, creatively compelling, and commercially effective. 

This role is responsible for end-to-end orchestration of CEO-led client engagements, including pipeline visibility, meeting preparation, narrative and deck development, stakeholder coordination, and follow-through. 

What you will be doing: 

CEO Client Engagement Planning

• Own forward planning of all CEO client interactions 

• Align with sales pipeline and strategic priorities 

 Pipeline Visibility & Prioritisation

• Maintain visibility of key opportunities and accounts 

• Identify where CEO involvement can accelerate revenue 

Narrative & Deck Development

• Develop client presentations, pitch decks, and narratives 

• Translate complex ideas into compelling stories 

Client Meeting Orchestration

• Coordinate meeting objectives, attendees, and materials 

• Ensure meetings are structured and outcome-driven 

CEO Briefings

• Prepare high-quality briefing packs 

• Provide insights on clients, opportunities, and risks 

Post-Meeting Follow Through

• Track actions and ensure execution 

• Maintain momentum on opportunities 

Stakeholder Coordination

• Connect Sales, Strategy, and Client teams 

• Ensure alignment and readiness 

Continuous Improvement

• Elevate quality of client materials and engagement approach 

• Establish best practices for CEO client interactions 

What you need to be great in this role: 

• 3+ years in strategy, consulting, or advertising agency roles, MBA preferred 
• Advertising agency experience is preferred

• Strong experience in pitch development and storytelling 

• Commercial acumen and understanding of revenue drivers 

• Advanced PowerPoint and communication skills 

• Commercially minded 

• Structured thinker 

• Strong storyteller 

• Proactive and detail-oriented 

• Confident with senior stakeholders 

Req ID: 17147

#LI-KA1 #LI-HYBRID #LI-MIDSENIOR

Role:  Digital Project Manager

Location:  London, United Kingdom

About the role: 

We are seeking a dynamic and experienced Digital Project Manager to build, lead, and scale our new European Content Operations team. This is a foundational role responsible for establishing and managing the processes for digital product content upload, syndication, and monitoring across multiple European markets for some leading brands in the Beauty & Personal care industry. You will manage a growing team of Content Managers and Digital Shelf Analysts, ensuring the brands shine online through accurate, complete, and rapidly deployed content. This role is critical for driving e-commerce excellence and requires a blend of team leadership, operational expertise, and process optimization skills. 

What you will be doing: 

• Team Leadership & Development: 
  • Lead, mentor, and manage a team of initially 4-5 Content Managers and Digital Shelf Analysts. 
  • Plan and execute the scaling of the team to potentially 30+ members as geographical scope expands. 
  • Develop and manage robust onboarding processes for new team members. 
  • Foster a collaborative, high-performance team culture focused on accuracy and efficiency. 
• Content Operations Management: 
  • Oversee the end-to-end digital content lifecycle, including efficient upload and syndication to retailer platforms, primarily leveraging PIM/DAM systems (experience with Salsify is a plus). 
  • Ensure content compliance, completeness, and competitiveness, following brand guidelines and retailer requirements across multiple markets (starting with UK, IE, ES, & PT). 
  • Manage workflows to ensure timely delivery of new PDP information, PDP updates and merchandising content to local markets. 
• Digital Shelf Monitoring & Optimization: 
  • Utilize digital shelf analytics tools (experience with Data Impact is a plus) to monitor content compliance, completeness, and competitiveness on retailer websites. 
  • Analyze data to identify areas for improvement and work with the team to enhance content scores and overall digital shelf presence. 
• Process Improvement & Documentation: 
  • Develop, implement, and continuously refine standard operating procedures (SOPs) for content management, syndication, and monitoring. 
  • Maintain comprehensive process documentation and ensure team adherence. 
  • Identify opportunities for automation and efficiency gains within content workflows and tool usage. 
  • Manage user access and logins for relevant content platforms. 
  • Stakeholder Management: 
  • Collaborate closely with internal stakeholders, including e-Commerce Key Account Managers (eKAMs), Sales, and Marketing teams across relevant markets, to ensure content meets commercial needs. 
  • Liaise with external retailer contacts as needed regarding content requirements and syndication. 
• Project Management: 
  • Manage multiple content-related projects simultaneously, ensuring deadlines and objectives are met. 
  • Track team capacity and project status, providing regular updates to leadership. 

What you need to be great in this role: 

• 5+ years of experience in digital content management, including hands-on experience with Product Information Management (PIM) and/or Digital Asset Management (DAM) systems. 
• Proven experience in leading, managing, and developing a team. 
• Strong project management skills with a demonstrated ability to manage complex workflows, timelines, and resources effectively. 
• Excellent communication skills (written and verbal) with the ability to collaborate effectively across different teams and cultures. 
• Experience working within the Consumer Packaged Goods (CPG) industry. 
• Experience working with Amazon Vendor Central or Seller Central 
• Detail-oriented with a strong focus on accuracy and quality control. 
• Proactive problem-solver with an aptitude for process improvement. 
• Ability to thrive in a fast-paced, dynamic, and evolving global environment. 
• Self-motivated and disciplined, with the ability to work effectively in a fully remote setting. 
• Direct experience using Salsify for content syndication. 
• Direct experience using Data Impact or similar digital shelf analytics tools. 
• Experience within the Beauty industry is strongly preferred. 
• Knowledge of the European e-commerce landscape. 
• Experience in scaling teams and processes across multiple countries/regions. 
• Experience working within a large, matrixed global organization. 

Req ID: 17046
#LI-CK1 #LI-Hybrid #LI-midsenior

Role:  Senior Account Manager (Part-Time) 

Location:  UK

About the role: 

Working in close partnership with our client, the Senior Account Manager is responsible for the planning and account management of all creative work (both in-scope and Out-of-scope), making best use of all our creative resources both on and off-site in partnership with the Project Manager and on-site studio team. As on-site lead, the role is required to build strong collaborative relationships with clients both in London and globally, as well as manage the onsite team to create a first-rate client experience and outputs. 

The Senior Account Manager work proactively, understanding marketing strategy and ensuring that client across multiple different business areas are working together to create consistency in all outputs. Working in a global remit, the role needs to understand transcreation and production with ease as well as the many local nuances that come with this. 

Importantly, the Senior Account Manager will be the engine room of the on-site team within a fast-paced environment, that requires a collaborative aptitude to develop exceptional and professional client relationships that encourages optimal performance for the account.

What you will be doing: 

• Work in true collaboration with (Client name) and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.  

• Management of and running of creative and studio team. Day-to-day resource/freelance decisions 

• Line management of on-site team. 

• Ownership of process and systems re-engineering for delivery of assets 

• Feed into milestone project plans and ensure that this is communicated internally and externally 

• Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client. 

• Strong understanding and experience with transcreation and localization process (including print, video and digital). 

• Supporting the AD with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues + bottlenecks where necessary. 

• Assist with financial management and understanding, ensuring work is billed correctly and timely. Working with the AD on account profitability. 

• KPI monitoring of the account 

• Help with account growth & client development; developing, maintaining and growing client relationships, plus identifying new opportunities. 

• Internal commercial understanding: Retention of account, increase in revenue, high client satisfaction scores, improved internal processes. 

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 

• At least 4 years in an agency environment 

• Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach. 

• Strong client facing and presentation skills, ability to inspire and lead others.  

• A commitment to high-quality output and service, with an eye for detail. 

• Strong project management and organizational skills, ability to multi-task a must. 

• Good analytical and numerical skills. 

• Able to handle challenging situations and act appropriately. 

• Good negotiation skills and ability to close deals quickly. 

• Team player with strong work ethic and ability to adapt to and drive change. 

• Strategic thinker and able to think analytically at a detailed level. 

• Ability to strongly influence those outside direct control for positive results. 

• Displays respect to all colleagues and encourages this behaviour in own team. 

• Manages conflict in a positive and assertive manner for the best outcome. 

• The ability to manage and develop junior team members. 

Req ID: 16998

#LI-CK1 #LI-ONSITE #LI-DIRECTOR

Role:  Sales Enablement Lead 

Location: London (Hybrid – minimum 3 days onsite) 

About the role: 

This role exists to maximise the impact of the CEO in client and commercial settings. 

The Sales Enablement Lead (CEO Office) ensures that every client interaction — from pitches to strategic reviews — is thoughtfully planned, strategically sharp, creatively compelling, and commercially effective. 

This role is responsible for end-to-end orchestration of CEO-led client engagements, including pipeline visibility, meeting preparation, narrative and deck development, stakeholder coordination, and follow-through. 

What you will be doing: 

CEO Client Engagement Planning

• Own forward planning of all CEO client interactions 

• Align with sales pipeline and strategic priorities 

Pipeline Visibility &Prioritisation

• Maintain visibility of key opportunities and accounts 

• Identify where CEO involvement can accelerate revenue 

Narrative & Deck Development

• Develop client presentations, pitch decks, and narratives 

• Translate complex ideas into compelling stories 

Client Meeting Orchestration

• Coordinate meeting objectives, attendees, and materials 

• Ensure meetings are structured and outcome-driven 

CEO Briefings

• Prepare high-quality briefing packs 

• Provide insights on clients, opportunities, and risks 

Post-Meeting Follow Through

• Track actions and ensure execution 

• Maintain momentum on opportunities 

Stakeholder Coordination

• Connect Sales, Strategy, and Client teams 

• Ensure alignment and readiness 

Continuous Improvement

• Elevate quality of client materials and engagement approach 

• Establish best practices for CEO client interactions 

What you need to be great in this role: 

• 3+ years in strategy, consulting, or agency roles, MBA preferred 
• Advertising agency experience is preferred

• Strong experience in pitch development and storytelling 

• Commercial acumen and understanding of revenue drivers 

• Advanced PowerPoint and communication skills 

• Commercially minded 

• Structured thinker 

• Strong storyteller 

• Proactive and detail-oriented 

• Confident with senior stakeholders 

Req ID: 17147

#LI-KA1 #LI-HYBRID #LI-MIDSENIOR

Role: Account Manager 

Location: Manchester (hybrid; on-site at client's offices min. 3 days/week) 

About the role: 

As Account Manager you will work closely with client's stakeholders and Oliver’s on‑site team to deliver creative and production work — with a particular focus on video content production and packaging design/artwork — ensuring work is delivered on time, on brief and on budget. 

You will report to the Account Director and be a key day‑to‑day contact for the client. The account team is a cross‑functional, collaborative unit comprising account leads, producers, project managers, designers and artworkers. This on‑site team plugs into Oliver’s global capability to bring planning, creative and production expertise to the client when required.

What you will be doing: 

Client management & service 

• Be the primary day‑to‑day point of contact for client's stakeholders on assigned projects. 

• Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines. 

• Lead and participate in client status calls, production calls and workshops; set agendas and follow up with clear meeting notes and actions. 

• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals. 

Project delivery & creative production 

• Accept, review and prioritise client briefs; translate briefs into clear internal briefs for design, production and creative teams. 

• Oversee the production lifecycle for marketing assets, especially video and packaging artwork — ensuring briefs, schedules, resource allocation and quality controls are in place. 

• Coordinate with internal designers, producers, artworkers and external suppliers to deliver against objectives. 

• Escalate risks and issues early and drive pragmatic solutions to keep projects on track. 

Financial & commercial responsibility 

• Manage project forecasting, monthly budgets and financial reporting for assigned projects; support Account Director on account pipelines and budget planning. 

• Raise cost estimates, share costs with client, obtain PO approvals and manage spend tracking. 

• Maximise ROI through careful scope and budget control while supporting commercial opportunities for account growth. 

Planning, reporting & strategy 

• Maintain the brief pipeline and delivery schedules; ensure resource planning aligns with demand. 

• Produce regular reports and MI, and support QBR preparation and delivery. 

• Support the Account Director in implementing strategic account plans and identify opportunities to grow the relationship. 

What you need to be great in this role: 

• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands or Home & Personal Care). 
• Hands‑on experience managing creative production workflows, especially video production and packaging artwork / print production.
• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing and risk management.
• Comfortable with budget management, cost approvals and POs; able to monitor and report on financials.
• Strong written and verbal communication, with experience creating client-facing documentation and presentations.
• Experience working with cross‑functional teams — creative, design, production, strategy — and managing client feedback loops. 

Desirable 

• Experience across digital, print, motion graphics, web or UX/UI is a plus. 
• Prior exposure to on‑site agency models or embedded agency working. 
• Familiarity with asset management workflows and production software/tools. 

Req ID: 16949

#LI-CK1 #LI-HYBRID #LI-MIDSENIOR

Role:  Programme Manager

Location:  London, United Kingdom

About the role: 

We are seeking a dynamic and experienced Digital Program Manager to build, lead, and scale our new European Content Operations team. This is a foundational role responsible for establishing and managing the processes for digital product content upload, syndication, and monitoring across multiple European markets for some leading brands in the Beauty & Personal care industry. You will manage a growing team of Content Managers and Digital Shelf Analysts, ensuring the brands shine online through accurate, complete, and rapidly deployed content. This role is critical for driving e-commerce excellence and requires a blend of team leadership, operational expertise, and process optimization skills. 

What you will be doing: 

• Team Leadership & Development: 
  • Lead, mentor, and manage a team of initially 4-5 Content Managers and Digital Shelf Analysts. 
  • Plan and execute the scaling of the team to potentially 30+ members as geographical scope expands. 
  • Develop and manage robust onboarding processes for new team members. 
  • Foster a collaborative, high-performance team culture focused on accuracy and efficiency. 
• Content Operations Management: 
  • Oversee the end-to-end digital content lifecycle, including efficient upload and syndication to retailer platforms, primarily leveraging PIM/DAM systems (experience with Salsify is a plus). 
  • Ensure content compliance, completeness, and competitiveness, following brand guidelines and retailer requirements across multiple markets (starting with UK, IE, ES, & PT). 
  • Manage workflows to ensure timely delivery of new PDP information, PDP updates and merchandising content to local markets. 
• Digital Shelf Monitoring & Optimization: 
  • Utilize digital shelf analytics tools (experience with Data Impact is a plus) to monitor content compliance, completeness, and competitiveness on retailer websites. 
  • Analyze data to identify areas for improvement and work with the team to enhance content scores and overall digital shelf presence. 
• Process Improvement & Documentation: 
  • Develop, implement, and continuously refine standard operating procedures (SOPs) for content management, syndication, and monitoring. 
  • Maintain comprehensive process documentation and ensure team adherence. 
  • Identify opportunities for automation and efficiency gains within content workflows and tool usage. 
  • Manage user access and logins for relevant content platforms. 
  • Stakeholder Management: 
  • Collaborate closely with internal stakeholders, including e-Commerce Key Account Managers (eKAMs), Sales, and Marketing teams across relevant markets, to ensure content meets commercial needs. 
  • Liaise with external retailer contacts as needed regarding content requirements and syndication. 
• Project Management: 
  • Manage multiple content-related projects simultaneously, ensuring deadlines and objectives are met. 
  • Track team capacity and project status, providing regular updates to leadership. 

What you need to be great in this role: 

• 5+ years of experience in digital content management, including hands-on experience with Product Information Management (PIM) and/or Digital Asset Management (DAM) systems. 
• Proven experience in leading, managing, and developing a team. 
• Strong project management skills with a demonstrated ability to manage complex workflows, timelines, and resources effectively. 
• Excellent communication skills (written and verbal) with the ability to collaborate effectively across different teams and cultures. 
• Experience working within the Consumer Packaged Goods (CPG) industry. 
• Experience working with Amazon Vendor Central or Seller Central 
• Detail-oriented with a strong focus on accuracy and quality control. 
• Proactive problem-solver with an aptitude for process improvement. 
• Ability to thrive in a fast-paced, dynamic, and evolving global environment. 
• Self-motivated and disciplined, with the ability to work effectively in a fully remote setting. 
• Direct experience using Salsify for content syndication. 
• Direct experience using Data Impact or similar digital shelf analytics tools. 
• Experience within the Beauty industry is strongly preferred. 
• Knowledge of the European e-commerce landscape. 
• Experience in scaling teams and processes across multiple countries/regions. 
• Experience working within a large, matrixed global organization. 

Req ID: 17046
#LI-CK1 #LI-Hybrid #LI-midsenior

Role: Senior Account Manager 

Location:  London / Hybrid 

About the role: 

Working with our client, a global law firm, we are looking for an experienced Senior Account Manager who will be responsible for the planning and account management of all creative work, making best use of the resource and turning work around at pace. As the on-site lead, the role requires you to build strong collaborative relationships with the global client base, as well as manage the on-site team to deliver a first-class client experience.  

The Senior Account Manager works proactively, understanding marketing strategy and has a desire to deliver the best creative work, partnering closely with clients and challenging them to drive creative and marketing excellence. 

Reporting to the Business Director, the Senior Account Manager works within a team of six colleagues, across design, strategy, digital and account management. 

What you will be doing: 

• Work in true collaboration with a broad range of clients and be responsible for brand guardianship on their projects to ensure that the client experience is as positive as possible.  

• Day-to-day resource decisions. 

• Line management of a Project Manager and a Digital Content Executive. 

• Ownership of process and systems for delivery of client work. 

• Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements. 

• Supporting the BD with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues and bottlenecks where necessary. 

• Assist with financial management and understanding, ensuring work is billed correctly and timely.  

• KPI monitoring and reporting. 

• Help with account growth and identifying new opportunities. 

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 

• At least 4 years in an agency environment. 

• Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach. 

• Strong client facing and presentation skills, ability to inspire and lead others.  

• A commitment to high-quality output and service, with an eye for detail. 

• Strong project management and organisational skills, ability to multi-task a must. 

• Good analytical and numerical skills. 

• Able to handle challenging situations and act appropriately. 

• Good negotiation skills and ability to close deals quickly. 

• Team player with strong work ethic and ability to adapt to and drive change. 

• Strategic thinker and able to think analytically at a detailed level. 

• The ability to manage and develop junior team members. 

Req ID: 16999

#LI-CK1 #LI-HYBRID #LI-MIDSENIOR

THE ROLE

You'll be the person ultimately accountable for the studio's success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. You won't be in the day-to-day detail of every project, but you'll have clear oversight of what's moving through the studio, and you'll set the standard for how the team operates, collaborates, and delivers.

We're looking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearly demonstrating value.

WHAT YOU'LL DO

Client Partnership

• Act as the senior client lead for the studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders.

• Partner with the client as a long-term strategic adviser, contributing to the development of brand and marketing strategy, not just executing briefs.

• Be the escalation point for any client issues, approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the team.

• Challenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio, while maintaining a positive, productive partnership.

• Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness.

Leadership and Team Development

• Lead the studio team by example, line managing senior team leads across social, creative, strategy, production, and content.

• Develop, coach, and guide team leads and their teams to consistently add value, challenge briefs, and deliver outstanding social-first creative work.

• Maintain oversight of the studio's work-in-progress and project pipeline, directing teams to deliver without being pulled into the day-to-day management of individual projects.

• Spot potential in your team members, support their growth, and create an environment where people are motivated, accountable, and producing their best work.

• Foster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellence.

Growth

• Be responsible for growing the studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the client.

• Build relationships with senior stakeholders beyond the immediate brand team, keeping the studio front of mind for new briefs, projects, and strategic needs across social, content, creative, and data.

• Advocate for the studio's capabilities in social-first creative, content production, creator partnerships, strategy, and data and insight, pushing to extend the studio's role from production into more strategic and upstream work.

• Identify emerging client needs and market trends, positioning the studio to respond with relevant, compelling proposals.

Operations and Commercial Management

• Manage the studio's P&L, forecasting operational income and tracking commercial performance against targets on a regular basis.

• Ensure the team works to established processes, while challenging and refining ways of working to improve efficiency, effectiveness, and output quality.

• Oversee resource planning and allocation across the studio's workstreams, ensuring the right people are on the right work and capacity is managed sustainably.

• Report on studio performance, commercial health, and growth to senior management with clarity and accountability.

WHAT YOU BRING

• 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles.

• Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production.

• A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands.

• Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how global brand organisations operate.

• A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning.

• Demonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and data.

• Experience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teams.

• Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations, not just operational delivery.

• The ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detail.

• A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics.

• Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation daily.

• Professional proficiency in English; additional languages are a plus.

Gen AI and Agentic Thinking

• A strong understanding of how Gen AI tools and capabilities are changing social content creation, creative production, and marketing strategy, with the ability to articulate this to clients and guide teams accordingly.

• Agentic leadership mindset: a systematic approach to complex business challenges, identifying the most effective path forward and enabling the team to execute with clarity and accountability.

• Experience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio, with a focus on practical value, responsible use, and client confidence.

• The ability to position AI capability as a growth lever for the studio, incorporating it into proposals, scope discussions, and strategic conversations with the client.

• Understanding of AI limitations and the importance of balancing technology with human creativity, judgement, and oversight.

Qualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

NICE TO HAVE

• Experience specifically leading social-first or content-led studio operations.

• Multi-market or global account leadership experience.

• A background that includes creative, strategy, or production roles before moving into client services and leadership.

• Experience with transformation programmes, studio stand-ups, or capability building within embedded agency models.

• Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic level.

#OLATAM #REQID16844

Role:  Digital Account Director 

Location:  London, England, United Kingdom

Hybrid working: Office based 3 days a week (Agency office in Farringdon and Client office in Canary Wharf)

OVERVIEW: 

We are looking for an experienced Digital Account Director to work closely with two of our clients, within the banking and professional services sectors.

For our banking client, the Digital Account Director leads the team to create powerful and impactful digital experiences across their website, including the incorporation of AI (tools, search on site, site discoverability etc). The role delivers an exceptional level of creative and strategic thinking as well as client service. They also have an active role in new business opportunities to lead growth and ensure the smooth running of every development project end to end, from scoping through to final release. 

For our professional services client, in 2025 we built and delivered a new, ‘best-in-class’ website to showcase their new brand and consolidate multiple sites into one easy to use site hosted on Umbraco. The role involves working collaboratively with the client and the Development team to prioritise, manage, and deliver the backlog of UI and UX modifications and enhancements to the site, as well as sharing recommendations and best-practice suggestions.

The Digital Account Director develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor to the client teams. They will be responsible for managing the team shape, ensuring the right experts are in place for the client requirements.

Reporting to the Business Director on each client, the Digital Account Director oversees a team of three developers and other digital delivery experts including project managers, data analysts, designers, and experience planners. 

There will also be the opportunity to support the overarching account teams on AI projects from time to time, in particular AI enabled build. 

WHAT IS REQUIRED:

• Work in true collaboration with our clients and partner agencies and be responsible for quality delivery of technical projects to ensure that the client experience is as positive as possible. 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the client.
• Own the execution of projects, run rates and client satisfaction through catchups with Technical Delivery Manager running through the weekly account/project management WIP.
• Collaborating with department heads/leads on approach, scoping and estimating for projects. With the ability to create and have ownership of the overarching project plans and timelines.
• Ensure clear comms with the client on technical projects, drive agendas, and ensure delivery of agreed timings and objectives.  
• Able to identify risks and have a solution-based approach to handling challenges. 
• Working alongside the Resource Manager to proactively allocate and manage resource for upcoming projects. 
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the BD, or relevant department lead to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing The BrandTech capabilities where appropriate.
• Working in a team of 7-10.
• 0 direct reports.
• Work across website products and digital services.
• Financial responsibility of up to £1-2m

WHAT GOOD LOOKS LIKE:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
• A proven track record of commercial growth across new and existing business
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
• Strong knowledge and experience with website builds
• Comfortable with the agile process 
• A clear understanding of all BrandTech Group products and how to utilise this knowledge to the accounts advantage. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.

ESSENTIALS:

• Experience in a regulated sector.
• Experience working with website products such as Umbraco CMS 
• 5+ years of relevant experience in:
  • Digital
  • Web Design
  • UX-UI
• Experience in AI preferable, an interest/passion for AI required 

Req ID: 16906

Role:  Senior Account Manager 

Location:  Royal Tunbridge Wells

About the role: 

This hybrid role sits at the dynamic intersection of client services, project management, and studio resource coordination. You'll be the linchpin for both agency-side and client-side stakeholders, ensuring seamless project flow from briefing to delivery across a high-volume, fast-paced financial services account in the insurance sector.

What you will be doing: 

• Client-Facing / Client Services

  • Relationship Management: Serve as day-to-day lead for client communications, ensuring needs are anticipated and exceeded across multiple insurance product lines and campaigns.
  • Brief Intake & Clarification: Accurately interpret and challenge client briefs, ensuring strategic and creative alignment with insurance brand objectives and regulatory requirements.
  • Status Reporting: Provide regular updates to clients on project status, timelines, and deliverables across policy launches, claims communications, and customer engagement campaigns.
  • Expectation Management: Set and manage client expectations around feasibility, timelines, processes, and scope—particularly for time-sensitive insurance marketing and regulatory-driven communications.

  Project Management

  • End-to-End Project Ownership: Manage projects from initiation through to delivery, ensuring quality, timeliness, and budget adherence across insurance product marketing, customer retention campaigns, and corporate communications.
  • Scheduling & Prioritization: Triage incoming briefs, maintain a live production schedule, and prioritize workloads in consultation with clients and internal teams—balancing BAU insurance communications with campaign peaks.
  • Risk Management: Identify risks, bottlenecks, and scope creep—escalating or resolving as appropriate, with particular attention to compliance and regulatory deadlines.
  • Quality Assurance: Oversee asset quality and compliance, ensuring all outputs meet brand standards, regulatory requirements, and client expectations across digital, print, and multi-channel campaigns.

  Studio Resource Management

  • Resource Allocation: Work closely with studio leads to allocate designers, copywriters, producers, and other creative resources across insurance product campaigns, policy documentation, and customer communications.
  • Capacity Planning: Forecast, monitor, and report on studio utilization and capacity in line with anticipated project flow, including seasonal insurance peaks (renewals, open enrollment periods, etc.).
  • Workflow Optimization: Implement systems and processes to handle high asset volumes and streamline studio operations for multi-product insurance campaigns and always-on customer communications.
  • Freelancer/Partner Management: Source and onboard additional resource as required, ensuring seamless integration and output—particularly for specialists in financial services or regulatory content.

What you need to be great in this role: 

• 3+ years' experience in a creative or marketing agency, directly managing projects and client relationships, ideally within financial services or insurance sectors.
• Proven experience handling multiple projects in a high-volume, deadline-driven environment with regulatory or compliance considerations.
• Expertise in project management platforms (e.g., Monday.com, Asana, Workfront, Jira, etc.).
• Outstanding communication skills: adept at presenting ideas, managing feedback, and building rapport with both creative teams and insurance industry stakeholders.
• Sharp organizational & multitasking abilities with clear attention to detail and an understanding of compliance requirements.
• Strong understanding of the creative process, asset production workflows, and studio operations—particularly for regulated financial services content.
• Bonus: Familiarity with insurance products, customer lifecycle marketing, or experience working on financial services accounts.

Req ID: 16794

LinkedIn hashtags (white font) 

About the role:

What you will be doing:

OPERATIONS 

• Identify, develop and document any existing and new process 
• Implement new processes and new technologies across the teams 
• Continuous improvement - looking for opportunities to improve existing workflows that can benefit our client and our team 
• Responsible for ensuring the team is adhering to processes 
• Tracking agreed scope vs brief requests across the account, flagging inconsistencies and or scope creep.  
• Supports in the delivery of growth targets & annual KPIs for the account. 
• Escalation point if the client or internal SLA's and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement 
• Ensuring SOW delivery on a timely manner and planning of resources to manage regional peaks and troughs in workload 

COMMERCIALS 

• Ensure our OMG platform is always up to date by supporting the team with campaign management best practise. This is the source of our revenue and billing processes. 
• Weekly monitoring of team utilisation, out of scope projects status and growth opportunities 
• Supporting the global ops team in set up and delivery of the commercial model in OMG, prebill, drawdown projects, intercompany POs and IIAs. 
• Overall visibility and validation of the account commercials supporting the leaderships with profitability, accuracy of forecasting, late payment, as well as fee negotiations  
• Oversight for the accounts SOW process and commercials offer 

REPORTING 

• Working with our Data Analyst to ensure the teams keep data in our OMG system maintained with an 98% data accuracy. 
• Reporting on adoption and delivery of campaign content through the Pencil platform  
• Supporting clients and internal teams on training of the dashboard 
• Cater for any ad hoc report requirements 
• Review and ensure all MI Reports are delivered as per agreed SLA via our monthly reporting packs  

What you need to be great in this role:

• A strong, number-orientated operator with experience in implementation, operations and agency ways of working 
• AI & Digital native, close to the latest digital trends  
• Being able to define best practice and creative processes 
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build 
• Understanding of how to integrate with a client-side team whilst maintaining agency service. 
• Highly entrepreneurial and willing to refine the key skills for running a business 
• Extremely well organised, with great attention to detail.  
• Proficient in Microsoft Office, Excel and other related software. 
• Technical competence and understanding of the creative process/ working within a creative environment.  
• Fundamental grasp of project management methodologies.   
• AI working knowledge 
• 5+ years of relevant experience in: 
  • Project Management 
  • Client services 

Role:  Digital Experience Account Director 

Location:  London, England, United Kingdom

Hybrid working: Office based 3 days a week (Agency office in Farringdon and Client office in Canary Wharf)

OVERVIEW: 

We are looking for an experienced Account Director to work closely with two of our clients, within the banking and professional services sectors.

For our banking client, the Account Director leads the team to create powerful and impactful digital experiences across their website, including the incorporation of AI (tools, search on site, site discoverability etc). The role delivers an exceptional level of creative and strategic thinking as well as client service. They also have an active role in new business opportunities to lead growth and ensure the smooth running of every development project end to end, from scoping through to final release. 

For our professional services client, in 2025 we built and delivered a new, ‘best-in-class’ website to showcase their new brand and consolidate multiple sites into one easy to use site hosted on Umbraco. The role involves working collaboratively with the client and the Development team to prioritise, manage, and deliver the backlog of UI and UX modifications and enhancements to the site, as well as sharing recommendations and best-practice suggestions.

The Account Director develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor to the client teams. They will be responsible for managing the team shape, ensuring the right experts are in place for the client requirements.

Reporting to the Business Director on each client, the Account Director oversees a team of three developers and other digital delivery experts including project managers, data analysts, designers, and experience planners. 

There will also be the opportunity to support the overarching account teams on AI projects from time to time, in particular AI enabled build. 

WHAT IS REQUIRED:

• Work in true collaboration with our clients and partner agencies and be responsible for quality delivery of technical projects to ensure that the client experience is as positive as possible. 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the client.
• Own the execution of projects, run rates and client satisfaction through catchups with Technical Delivery Manager running through the weekly account/project management WIP.
• Collaborating with department heads/leads on approach, scoping and estimating for projects. With the ability to create and have ownership of the overarching project plans and timelines.
• Ensure clear comms with the client on technical projects, drive agendas, and ensure delivery of agreed timings and objectives.  
• Able to identify risks and have a solution-based approach to handling challenges. 
• Working alongside the Resource Manager to proactively allocate and manage resource for upcoming projects. 
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the BD, or relevant department lead to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing The BrandTech capabilities where appropriate.
• Working in a team of 7-10.
• 0 direct reports.
• Work across website products and digital services.
• Financial responsibility of up to £1-2m

WHAT GOOD LOOKS LIKE:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
• A proven track record of commercial growth across new and existing business
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
• Strong knowledge and experience with website builds
• Comfortable with the agile process 
• A clear understanding of all BrandTech Group products and how to utilise this knowledge to the accounts advantage. 
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.

ESSENTIALS:

• Experience in a regulated sector.
• Experience working with website products such as Umbraco CMS 
• 5+ years of relevant experience in:
  • Digital
  • Web Design
  • UX-UI
• Experience in AI preferable, an interest/passion for AI required 

Req ID: 16906

Stelle: Marketing Managing Partner w/m/d (18-Monats Vertrag)

Standort: München, Deutschland

Über die Stelle: 

OLIVER sucht einen wachstumsorientierten Marketing Managing Partner, der ein neues EMEA-Kundenmandat führt und ausbaut. Dies ist eine zentrale Führungsrolle im Kern unseres wegweisenden Inhouse-Agenturmodells, in der du maßgeblich dazu beiträgst, den Kundenerfolg, das kommerzielle Wachstum und operative Exzellenz für einen ambitionierten Kunden voranzutreiben, der kurz vor einer tiefgreifenden Marketing-Transformation steht.

Du verantwortest die tägliche Führung einer großen Kundenbeziehung in 11 europäischen Märkten und fungierst als entscheidendes Bindeglied zwischen unseren Account-, Kreativ-, Strategie- und Produktionsteams. Du arbeitest sowohl mit einem zentralen Führungsteam als auch mit marktansässigen und Offshore-Teams zusammen. Deine Aufgabe ist es, unser einzigartiges Modell in eine nahtlose, wirkungsstarke Umsetzung zu übersetzen, die Partnerschaften vertieft, neue Chancen identifiziert und sicherstellt, dass wir für den Erfolg unserer Kunden unverzichtbar sind.

Was du erreichen wirst:

Strategische & Kundenführung

• In Partnerschaft mit dem Executive Client Partner den jährlichen Account-Development-Plan entwickeln und umsetzen, zentrale Workstreams verantworten und über Fortschritte berichten.
• Zum Experten für das OLIVER-Modell werden, seinen Mehrwert gegenüber Senior-Stakeholdern überzeugend vermitteln und skalierbare Prozesse verankern, die Effizienz und Agilität steigern.
• Kundenbedürfnisse antizipieren, vertrauensbasierte Beziehungen aufbauen und als seniorer Eskalationspunkt agieren, um Herausforderungen schnell zu lösen.
• Den Kunden durch seine Marketing-Transformation führen, wirklich zum engsten Partner werden und als zentraler Single Point of Contact für alle Marktteams agieren.

Kommerzielle Verantwortung

• Die volle Verantwortung für die kommerzielle Gesundheit deines Kundenaccounts übernehmen, einschließlich GuV-/P&L-Management, Forecasting, Scoping und Margenoptimierung.
• Finanzielle Stringenz in allen Prozessen sicherstellen – von Rate Cards und Change Control bis hin zu Bestellungen (POs) und Rechnungsstellung – um Umsatz- und Profitabilitätsziele zu erreichen.
• Wachstum vorantreiben, indem du neue Chancen identifizierst und in Aufträge umwandelst sowie Beiträge zu Pitches/Ausschreibungen für erweiterte Leistungsumfänge leitest.

Talent-, Team- & operative Führung

• Ein leistungsstarkes, multi-marktfähiges Team führen, coachen und weiterentwickeln und die volle Verantwortung für Kultur, Diversität und Entwicklung übernehmen.
• Ein inklusives Umfeld fördern, das auf Wohlbefinden und Wachstum ausgerichtet ist, und Talent aktiv durch faire Einstellung sowie Nachfolgeplanung steuern.
• Operative Exzellenz sicherstellen, indem du Teamkapazitäten mit der Nachfrage in Einklang bringst, Hindernisse beseitigst und dein Team inspirierst, hervorragende Arbeit im Budget zu liefern, die den Kundenerfolg vorantreibt.

Wer Du bist: 

• Eine erfahrene Agenturführungskraft: 10+ Jahre Erfahrung in Client Services oder Account Leadership in einer Marketing-, Werbe- oder Inhouse-Agenturumgebung – idealerweise mit Erfahrung auf Multi-Market-Accounts und in der Marketing-Transformation.
• Ein nachweislicher Wachstumstreiber: Du kannst eine belegbare Erfolgsbilanz vorweisen, wenn es darum geht, Kundenzufriedenheit und organisches Wachstum auf komplexen UK-Accounts mit vielen Stakeholdern zu erzielen.
• Kaufmännisch versiert: Du verfügst über ein tiefes P&L-Verständnis und praktische Erfahrung im Scope-Management, Forecasting und in der Steuerung der Profitabilität.
• Operativ exzellent: Du bist stark in Prozessen, Governance und Risikomanagement – mit einem Gespür für die „brillanten Basics“.
• Innovativer Denker: Du beherrschst moderne Marketing-Workflows und interessierst Dich stark für die praktische Anwendung von KI und Automatisierung zur Effizienzsteigerung.
• Inspirierender Teamplayer: Du koordinierst funktionsübergreifende Teams souverän und agierst als entscheidungsfreudige, unterstützende und lösungsorientierte Führungskraft
• Kommunikationsstärke: Ausgezeichnete Deutsch- und Englischkenntnisse (C1) sind für die tägliche Abstimmung in diesem internationalen Setup zwingend erforderlich.

Wie Erfolg aussieht:

• Wachstum: Kontinuierliche, messbare Ergebnisse über Dein Account-Portfolio hinweg.
• Exzellenz in der Umsetzung: Ein reibungsloser Übergang – und nichts geht verloren, während wir skalieren und die Arbeitsweise des Kunden transformieren.
• Partnerschaft: Hohe Kundenzufriedenheitswerte (CSAT/NPS), starke Bindung/Retention und aktive Weiterempfehlung durch den Kunden.
• Innovation: Erfolgreiche Piloten sowie Einführung und Nutzung von Gen-AI-/Brandtech-Fähigkeiten mit messbarem Impact.
• Performance: Präzises Forecasting, gesunde Margen und eine starke Team-Auslastung.
• Kultur: Positive Teamgesundheit (NPS, Retention) mit klaren Nachweisen für die Karriereentwicklung Deiner Direct Reports.

Req ID: 16744

#LI-AB1 #LI-HYBRID #LI-DIRECTOR

Stelle: Mid-Level Project/Account Manager, 2-Jahresvertrag (w/m/d)

Standort: Hamburg, Deutschland 

Über die Stelle:

OLIVER sucht einen passionierten Mid Level Project/Account Manager, der unser Team bei einem weltweit führenden Tech-Unternehmen verstärkt. 

In dieser Rolle bist du die zentrale Schnittstelle in einem sehr dynamischen Ökosystem. Du begleitest komplexe Projekte von der ersten Idee bis zum Moment, in dem das Produkt für den Endkonsumenten sichtbar wird. Du stellst sicher, dass unsere kreativen Lösungen punktgenau zur Veröffentlichung bereitstehen und die hohen Standards einer globalen Tech-Marke erfüllen. 

Wenn du proaktiv denkst und in einem Umfeld aufblühst, das ständiger Innovation geprägt ist, ist das deine Chance.

Was du tun wirst: 

• End-to-End Projektverantwortung: Du steuerst Projekte über den gesamten Lebenszyklus – vom ersten Briefing über die Kreationsphase bis hin zur finalen Bereitstellung der Assets für die Auslieferung (Digital, (Social) & Print).
• Proaktive Beratung: Du bist nicht nur Verwalter, sondern Sparringspartner. Du hinterfragst Briefings kritisch, denkst einen Schritt voraus und erkennst Bedarfe, bevor sie entstehen.
• Stakeholder-Management: Du arbeitest eng mit internen Teams und externen Partnern zusammen, um Projektumfänge, Budgets und Timings präzise zu definieren und einzuhalten.
• Qualitätssicherung: Du stellst sicher, dass jedes Asset – egal ob für Retail-Partner oder digitale Kanäle – den Brand-Guidelines entspricht und die Exzellenz widerspiegelt, die man von einer Top-Tech-Marke erwartet.

Was du mitbringen solltest, um in dieser Rolle erfolgreich zu sein:

• Erfahrung: Mindestens 3 bis 5 Jahre fundierte Erfahrung im Account- oder Projektmanagement, idealerweise im Agenturumfeld mit Fokus auf Technologie, Telekommunikation oder Retail-Marketing.
• Ownership-Mentalität: Du wartest nicht auf Anweisungen, sondern ergreifst die Initiative. Du verstehst dich als Motor deiner Projekte und treibst diese eigenverantwortlich voran.
• Resilienz & Agilität: Du fühlst dich in einem Umfeld wohl, das durch kurze Reaktionszeiten und hohe Schlagzahl bei Produkt-Releases geprägt ist. Du bewahrst auch bei kurzfristigen Strategiewechseln einen kühlen Kopf.
• Problemlösungskompetenz: Du bist ein natürlicher "Solution Finder" und adaptierst neue Tools und Prozesse blitzschnell, um Hindernisse im Projektablauf proaktiv aus dem Weg zu räumen.
• Kommunikationsstärke: Ausgezeichnete Deutsch- und Englischkenntnisse (C1) sind für die tägliche Abstimmung in diesem internationalen Setup zwingend erforderlich.

Req ID: 16915

#LI-AB1 #LI-ONSITE #LI-MIDSENIOR

Role:  Global Business Director

Location:  Amsterdam (hybrid)

Employment: 12-month FTC with view to extend

About the role: 

As a Business Director, you will be at the helm of strategic decision-making, driving collaboration, and shaping the global central adaptation model. Your role is pivotal in ensuring the brand’s success across diverse markets and channels. You’ll collaborate with cross-functional teams, seek tech industry trends, and steer our agency efforts toward excellence. This is an integrated role, involving the development of the global business and the responsibility of its P&L. As Business Director you will therefore be working hand-in-hand with clients on a daily basis to establish strong relationships and partner with the most senior heads of our client’s globally.  

What you will be doing: 

Client Service 

• Build and maintain strong client relationships by understanding their business needs and providing exceptional service. 
• Anticipate client needs and proactively offer solutions to enhance their advertising effectiveness. 
• Be an escalation point for the client for any issues with your teams, you will need to be a problem solver that deals with problems with a solution-based attitude 
• You will be confident with clients and will challenge the client, when necessary whilst keeping a positive relationship. You negotiate to create win-win compromises with your client on behalf of your team members where needed 
• You will ensure each team consistently delivers to the expected level of client service 

Leadership 

• Lead each team by example, line managing the account, strategic and creative leads across each account 
• Developing, coaching and driving team leads and their teams to constantly add value to our clients and to challenge the briefs we receive, in order to break the norm and deliver outstanding creative work 
• You will be responsible for the guidance and development of your team, so it is essential you are a great communicator, able to inspire your team and spot potential 
• You will have oversight of your teams WIPs and knowledge of projects going through each account, without being pulled into the day-to-day management of projects. The ability to direct teams to deliver, without getting caught up in the detail 

Growth 

• Responsible for growing the agency offering across each client, pushing our capabilities to brand & marketing teams and keeping us front of mind for strategic and creative opportunities 
• You will actively seek out opportunities with your client and build relationships with senior clients, pushing to upsell our offering 
• Experience in running strategic planning sessions would be beneficial 

Operations & Financials 

• Ensure your teams are working to defined processes, but can challenge process to ensure teams are working as efficiently and effectively as possible 
• Manage the P&L for the country office and forecast operational income on a weekly/quarterly basis to senior management 

What you need to be great in this role: 

• A seasoned integrated marketing communications professional with strong experience leading a global account.
• A growth‑minded individual with high commercial acumen and the ability to identify and convert new opportunities.
• You’ll be joining us during a period of positive change and transformation, acting as the agency’s primary point of contact for clients.
• An experienced people leader with a deep understanding of how to inspire, motivate, and develop high‑performing teams.
• A strategic thinker with solid agency experience, comfortable navigating complex client environments.
• Able to work closely with the client as a long‑term business partner, guiding brand and marketing strategy and building relationships with Brand and Marketing Directors.
• Someone who brings courtesy, positivity, and high energy, with strong people skills - hard‑working but also able to have fun along the way, with a proven track record of driving teams to deliver great work.
• Meticulous attention to detail, establishing yourself as a reliable “safe pair of hands” who ensures nothing slips through the cracks.

Req ID: 16745

#LI-JP1 #LI-HYBRID #LI-DIRECTOR

Email Marketing Manager – 6 month FTC 
 

We are recruiting for an experienced Email Marketing Manager to join our client team, working directly within their Wealth Management and Digital Investing businesses to deliver clear, customer-centric email comms through Salesforce Marketing Cloud. 
 

We are looking specifically for someone with: 
 

• Expert knowledge of Salesforce Marketing Cloud (SFMC) end-to-end campaign management 

• Experience with email template design, HTML/CSS coding, and design tools (Photoshop, Dreamweaver) 

• Strong analytical skills using dashboards and reporting tools to measure engagement and commercial KPIs 

• A proven ability to manage stakeholder demand and deliver flawless execution in regulated environments 

• Experience of creating and managing test & learn programmes to drive business outcomes 

LOCATION 

Hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. That means you'll work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two or three days a week.  These anchor days are dependent on location – this is also flexible but could be London, Northampton or Glasgow. 

ROLE MISSION 

As an experienced and expert Email Marketing Manager, you'll elevate business results by leveraging data, technology, and creative expertise to deliver clear, customer-centric marketing communications. You'll manage and deliver the daily strategic and tactical operations of the email channel, understanding the end-to-end campaign management process within Salesforce Marketing Cloud while conforming to best practices and providing Quality Assurance. 

You'll influence stakeholders using your technical email expertise to ensure best practice is applied across Salesforce account set up, template module creation, and execution success. Working with agency partners and internal brand teams, you'll ensure email template design is on-brand and fit for purpose. You'll take ownership of defining, reviewing, and updating control processes behind the design, build, and send of marketing emails, including training Marketing Managers on Segregation of Duty Controls and continuously identifying improvements to ensure flawless execution. 

THIS ROLE IS RIGHT FOR YOU IF... 

You're a strategic thinker with strong ability to shape strategy and convert it into tactical execution. You have technical and specialised understanding of email marketing with hands-on experience in email platforms, design tools and languages (Salesforce, Photoshop, Dreamweaver, SharePoint, HTML/CSS Coding). You're skilled at applying excellent qualitative and quantitative analytical skills using dashboards and reporting tools to measure engagement and commercial KPIs. 

You're someone who is creative and enthusiastic, never content with the mediocre, wanting to be first and best. You're comfortable with ambiguity and transformation, someone who can thrive and inspire others in change. You're collaborative, listen and engage with all levels of the organisation, and genuinely believe in the power of ideas and solutions. Ideally, you'll have Financial Services experience and understand how to navigate the internal workings of large, regulated organizations through strong and meaningful stakeholder relationships. 

ABOUT THE TEAM YOU WILL BE JOINING 
 

You'll work collaboratively with key stakeholders across the Wealth Management, Smart Investor, and Plan & Invest businesses as part of the Wealth Management marketing team. You'll be responsible for managing email demand from these key stakeholders, ensuring their needs are understood and met to help achieve their business goals. 

You'll build strong working relationships across a number of internal teams including Brand, Product, Risk, Finance, Legal, and Compliance teams. 

As part of your role, you'll be: 
 

• Managing the email channel end-to-end– delivering daily strategic and tactical operations including campaign management process within Salesforce Marketing Cloud, conforming to best practices and providing Quality Assurance 
• Influencing stakeholdersusing technical email expertise to ensure best practice is applied across Salesforce account set up, template module creation, and execution success in terms of build, design, layout and optimization 
• Collaborating on email design– working with agency partners and internal brand teams on email template design, ensuring imagery is on-brand and fit for purpose for use in email journeys 
• Monitoringmarket trends – staying current with email trends in the wider market with a view to sharing insight or lessons with the team 
• Managing data requirements– briefing Targeting Team on data requirements and securing Demand & Planning resource to deliver data on time 
• Scheduling and managing emailsthrough Air Traffic Control process ensuring on-time delivery 
• Analysing and reporting– applying excellent qualitative and quantitative analytical skills using dashboards and reporting tools to measure engagement and commercial KPIs against internal and external benchmarks, providing detailed analysis and insight on 'Always On' and campaign activity to inform and continuously improve future email communications 
• Taking ownership of control processes– defining, reviewing and updating the control processes behind the design, build and send of marketing emails for the Wealth Management and Digital Investing businesses, including training Marketing Managers on Segregation of Duty Controls 
• Delivering test & learn programmes– creating and managing test & learn plans (email subject line testing, content testing, etc.) to drive business outcomes 
• Managing prospecting databases– creating and managing third-party prospecting databases including sign-up forms and registration emails 
• Ensuring email resilience– maintaining a robust email resilience communication plan that is regularly reviewed and tested 
• Managing stakeholder relationships– keeping stakeholders informed on all key milestones, raising any issues in a timely and rational manner with clear recommendations 
• Using effective stakeholder managementto challenge ideas and decisions, ensuring that business objectives are met and aligned to marketing strategy 
• Seeking continuous improvement– embracing new ways of working to aid acquisition, trading and retention of customers 
• Ensuring compliance– carrying out all activities in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards 

THE SKILLS AND EXPERIENCE THAT WILL HELP YOU BE SUCCESSFUL 
 

Our successful candidate will be confident, strategic, and analytical with great communication skills, both written and verbal. You'll be a self-starter with strong and positive energy; someone who will work collaboratively with everyone who'll support them in delivering campaigns. Working across multiple projects at any given time, you'll have strong time management, organizational and prioritization abilities acquired in a fast-paced, deadline-driven environment. 

The person we are looking for in this role will be someone who can demonstrate and evidence: 
 

Essential email marketing & technical expertise: 
 

• Technical and specialized understanding of email marketing – with hands-on experience managing email campaigns from strategy through to execution 

• Expert knowledge of Salesforce Marketing Cloud (SFMC) – understanding the end-to-end campaign management process while conforming to best practices 

• Experience with email platforms, design tools and languages including Salesforce, Photoshop, Dreamweaver, SharePoint, and HTML/CSS Coding • 

• Email best practices knowledge – understanding of email technologies, engagement trends, and optimization techniques 

• Template design and development – experience ensuring imagery is on-brand and fit for purpose, working with available components and templates 
   

Analytical & reporting skills: 

• Strong analytical capabilities – ability to build data-driven insights using dashboards and reporting tools 

• Commercial awareness – understanding and appreciation of commercial consequences of marketing decisions 

• Test & learn mindset – experience creating and managing testing programs (subject line testing, content testing, etc.) to drive business outcomes 

• Basic Excel skills for data manipulation and reporting 

Stakeholder management & communication: 

• Effective communication skills – ability to listen, interpret and articulate complex information relating to email optimization and performance to influence and guide senior leaders, colleagues and external agencies 

• Confident stakeholder management – ability to challenge ideas and decisions to ensure business objectives are met and aligned to marketing strategy 

• Experience managing email demand from key stakeholders across multiple business areas  

• Ability to navigate complex organizations – understanding of how to work within large, regulated environments and develop strong, meaningful stakeholder relationships based on mutual respect 

Project & process management: 

• Time management skills – ability to manage workload independently to hit all deadlines and appropriately communicate any risks 

• Strong organizational skills – maintaining accurate project records, complying with all control and regulatory requirements 

• Attention to detail – track record of delivering results with strong attention to detail and reputation for consistent delivery 

• Control and governance experience – ability to take ownership of defining, reviewing and updating control processes, including training others on Segregation of Duty Controls 

Strategic thinking & value-based marketing: 

• Strategic capability – ability to shape strategy and convert into tactical execution 

• Command of modern marketing techniques – applying customer segmentation techniques and value-based marketing principles 

• Customer-first mindset – experience in a customer-driven organization with desire to seek out and embrace new ways of working 

Desirable experience: 

• Financial Services industry experience – understanding of the regulatory and commercial landscape 

• Digital marketing experience across multiple channels 

• Familiarity with collaboration tools such as JIRA, Kanban boards, and project management platforms 

Personal attributes: 

• Shows appreciation of commercial consequences of marketing decisions 

• Creative and enthusiastic, never content with the mediocre 

• Comfortable with ambiguity and transformation 

• Collaborative and believes in the power of ideas from all levels 

• Can believe anything is possible with the right mindsets, behaviours & capabilities 

• Adaptable to changing requirements and technologies • Strong problem-solving skills 

Role: Account Director 

Location: Durban, South Africa (hyrid, 3 days a week in office) 

About the role: 

Working in partnership with our client, the Account Director will be leading & inspiring the account management team to ensure delivery to a high standard and to agreed scope, budget and timeframe, meeting (or exceeding) customer expectations. As an Account Director, you will be responsible for project governance across the team, as well as monitoring and tracking performance and profitability. 

This role will include line management and so you will help to mentor individuals, so they are able to learn and flourish as individuals. As a Senior Account Director, you will report into the Head of Delivery and work with the Operations team to ensure smooth day-to-day activities, and continuous improvements across the department and account.  

What you will be doing: 

• Take overall responsibility for the Account Management team’s project governance, defining and upholding best practice, while driving continuous project management excellence. 
• Lead high-value, key projects, creating robust plans and budgets, working with other project team members to execute delivery. 
• Proactively review processes and recommend changes which are likely to deliver efficiencies to timings and costs. 
• Monitoring all project progress, to be a point of escalation for the Account Management team and remove obstacles before they impact any deliveries. 
• Effectively monitor profitability across the department, identifying risks and implementing mitigation strategies to ensure projects are delivered on brief, on time and within budget. 

What you need to be great in this role: 

• The ability to lead the account management team to deliver high-quality work that is on time and within budget.
• The ability to parachute into situations, troubleshooting and coordinating resolutions to issues related to the delivery of projects.
• Understanding of the importance of prioritising work/shifting priorities as required to meet ever-changing client requirements and deadlines.
• Experienced and confident in creating and maintaining project documentation and processes.
• Be proud of your work, often taking on the final quality assurance to ensure delivery to the highest quality
• Have 6+ years account management experience within marketing & advertising. 
• Be comfortable with mentoring project managers and managing resources. 
• Have a good level of skill Microsoft Office. 
• Proactively manage the team and your workload while being self-sufficient. 
• Have a strong analytic mindset, and be solutions orientated. 
• Contribute towards growing the client relationship through a high standard of quality work, working alongside the Client Service team, collaboratively. 
• Confidently communicate and are comfortable presenting to senior clients or internal stakeholders. 
• Ensure that all documents, guidelines and templates are accurate, useful and in use by the wider team. 
• React quickly in a fast-changing environment and have the mindset to adapt quickly to changes. 
• Have a strong commercial understanding and be adept in the client's financial reporting systems.

Req ID: 16752

#LI-MR1 #LI-ONSITE #LI-MIDSENIOR

Rol: Account Manager  

Konum: İstanbul, Çamlıca  

Reklam ajanslarında Account Manager, Project Manager veya benzer bir pozisyonda 4+ yıl deneyimli,

Her an değişen önceliklere adapte olma ve ekibi organize etme becerisi yüksek,                                  

İyi seviyede İngilizce bilgisine sahip, 

Kalite standartları, sorumluluk düzeyi, motivasyonu ve enerjisi yüksek,

Müşterisiyle ve ekibiyle yakın çalışmayı seven, iletişimi güçlü Account Manager arıyoruz.

Req ID: 16669

#LI-midsenior #LI-EG2

ROLE: Hybrid AM/PM 

LOCATION: Istanbul, Turkey 

Time zone: Turkey 

Onsite – 2-3 days in clients’ office 

FTC – 12 months  

A LITTLE BIT ABOUT THE ROLE AND TEAM 

OLIVER is a global marketing agency.  Our skilled creative talents are dedicated to high-profile clients and are based either onsite, near site or offsite in our hubs. OLIVER partnered with this client in 2015 building out a language localisation team and since then we have launched multiple teams, and we are now embarking on our biggest venture with them in the form of a centralised adaptation global team. 

With an unmatched history and tradition of creating iconic products, consumer connections and experiences, this client has been defining sport culture since the beginning. And they’re not done. We are working with this client to build a dedicated global centralised adaptation dedicated team, which will deliver all their global localised remastering and adaptation needs. 

Our team will support clients' global markets from our centralised offices as well as being onsite/near-site with the clients in these markets. The support will span from eCom, social, print and their retail content needs. This team will serve as client’s bespoke global adaptation global agency, working at the heart of their business.    

We are looking for people who want to work closer with clients and brands, who are entrepreneurial and relish the opportunity to be a part of something new and dynamic.  

WHAT IS REQUIRED:  

• Working with globally supplied creative, delivering end to end management of large brand campaigns. Channels: Retail and in-store advertising, Digital, Social, OOH, DOOH, Ecom, Paid Media   

• End to end management of all asset creation across; Retail and in-store advertising, Digital, Social, OOH, DOOH and Press   

• Working with offsite / international hubs to deliver work 

• Delivering project ownership, with support from the Account Team, including:  

• Interrogating and adapting client briefs so they’re Production and Studio friendly 

• Working with client to forecast and plan workloads 

• Planning and booking the required studio resource with the Resource Manager 

• Briefing work to the creative team to execute 

• QC of all assets before sharing with clients 

• Managing review and amends with clients 

• Developing and managing project timelines 

• Estimating how long a job will take 

• Communicating project milestones to all relevant team members 

• Final delivery of assets to client and media partners 

• Work collaboratively within the team to deliver high quality work 

• Daily and weekly status reports delivered both internally and externally with client 

• Work collaboratively, motivate and encourage the closest and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so 

• Be pro-active and therefore anticipate and rectify issues at the project outset before they become a problem. Identify, manage and mitigate against project risks at all times 

• Plan and schedule projects efficiently, therefore ensuring the optimum  

       use of company resources 

• Communicate project status both internally and externally according to agreed 

       account process 

• Oversee the creative output; acting as guardian to ensure quality is kept high  

       across all projects 

• Strive to follow and implement the best practice production process within OLIVER and with clients 

• A strong passion for sport and particularly for sportswear brand.  

• Ideally a strong background in advertising campaign production. 

WHAT GOOD LOOKS LIKE:  

• 2-4 years experience working in an agency / high volume production environment  

• Experience working in an advertising agency; sports and lifestyle category is a plus 

• Experience delivering creative or creative production for retail and paid media campaigns  

• Cross channel experience; Retail and in-store advertising, Digital, Social, OOH, DOOH, Ecom, Paid Media   

• Experience with multiple projects across multiple languages at once 

• A solid understanding of channel best practices 

• A mindset that thrives in a fast-paced environment, with high volumes of activity 

• Be a solution focused team member, with confident communication skills both        

      internally and externally with client  

• Strong project management skills and highly detail-oriented and organised  

• Ability to quickly immerse in brands, problem-solve and be fully into role within 90  

       days 

• Smooth team operations with flawless execution of projects on time and with excellence 

• Confident in contributing to daily and project stand-ups  

• A basic understanding of Adobe Photoshop, InDesign and AfterEffects and what 

       they’re used for 

• Good understanding of how long things take and ability to estimate time required for creatives 

• Experience in managing external stakeholder relationships such as media, wholesale or ecom partners 

• Comfortable with working with remote clients and functional team in different time zones and cultures 

• Experience managing projects from briefing to delivery 

Req ID: 16466

#LI-midsenior #LI-EG2