You:

The Regional Delivery Senior Manager is responsible for leading client onboarding and activation across the LATAM region, ensuring timely, on-budget delivery with high client satisfaction. This role manages a regional team of Project Managers, driving performance, engagement, and retention. The manager collaborates closely with cross-functional teams (Sales, Product, Engineering, Support) to align solutions with client needs and supports the sales process through accurate scoping and resource planning.

They act as the main escalation point for client issues, proactively managing risks and ensuring smooth communication across stakeholders. The role includes overseeing operational efficiency (capacity planning, utilization), implementing process improvements to accelerate time-to-value, and reporting key metrics to senior leadership. Additionally, this role supports recruitment and partner management strategies to scale delivery and sustain team growth.

Your Day to Day:

• Be the focal point of the Region in terms of Onboarding and Activating Clients;
• Ensure Client’s activations are executed on time and on budget, ensuring client satisfaction through evolving world-class delivery practices across the LATAM portfolio;
• Manage the team of Project Managers for that region as direct reports and guarantee that the collaborators from across Customer Success who participate in the activations are performing;
• Partner with the sales organization to ensure accurate proposal estimation and costing, engaging throughout the sales process;
• Work collaboratively with other internal teams: Product Management, Product Engineering, Account Management, Finance, Customer Support, Pre-Sales & Sales;
• Manage risks & issues across the region, looking for strategies to understand and cure the cause, not the symptom;
• Ensure optimal operational practices with proactive capacity planning and billability/utilization targets for the team;
• Execute strategic improvements to reduce onboarding effort and accelerate time to value;
• Primary point of contact for all client escalations in the region;
• Drive recruitment and proactive people management strategies to ensure the retention and growth of key collaborators in the Region;
• Represent the interests of the team, recognizing that a happy team delivers;
• Gather, consolidate, prepare, and present metrics and program updates to senior leadership;
• Develop and maintain relationships with delivery partners;
  
  

You Have & You Know-how:

• Bsc or Ms degree, preferably in Computer Science or technical equivalent;
• 10+ years of experience in consulting or professional services management, within the software development industry;
• Demonstrated success delivering projects in the LATAM region, including oversight of large-scale, high-impact client programs;
• Deep understanding of project scoping, risk management, and operational excellence in client delivery;
• Experience growing and managing professional services teams in complex enterprise software implementations;
• Proven track record of managing and growing relationships with large enterprise clients;
• Demonstrated experience in managing partner relationships and ensuring successful delivery through third-party organizations;
• Exceptional communication skills—verbal, written, and presentation—tailored to executive stakeholders;
• Experience partnering with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success;
• Strong leadership skills with the ability to recruit, manage, and retain top technical talent;
• Bilingual proficiency in English and Portuguese (required), and Spanish fluency (strong plus);
• Availability to travel within the LATAM region and occasionally globally (up to 25%).
  
  
  

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!

#LI-BX1  #LI-Remote

Feedzai Research focuses on anticipating and solving Feedzai’s long-term goals. We strive to develop ethical cutting edge technology to stay one step ahead of the fraudsters of tomorrow. We work closely with Product and Data Science to build distributed systems that support high-load, operate 24/7 with low latencies, and use Machine Learning to make decisions and fight fraud more efficiently. As a research team, we focus on long-term, disruptive, state-of-the-art research, produce and protect our IP, publish peer reviewed work, contribute to open-source, and partner with external researchers and universities.

We are looking for someone that combines technical knowledge and research skills, is passionate about building cloud native applications that scale to process millions of events per second, while providing low-latency and fault-tolerance guarantees.

Come and change the world with us.

Your Day to Day:

• Design and implement real-time Machine Learning inference systems able to process millions of events per second while achieving low-latency and fault tolerance guarantees.
• Define technical standards and best practices for new cloud-native services, with particular focus on Data and ML Infrastructure.
• Drive architectural decisions for Machine Learning systems workloads, balancing performance, cost, reliability, and user experience.
• Be hands-on, executing the full software development life cycle and writing well-designed and testable code.
• Design and develop Communicate findings and results to internal and external stakeholders, including writing scientific papers and patents.
• Review and evaluate state-of-the-art research work on topics including Data Processing, Machine Learning Systems, Graphs, etc.
• Own services throughout their lifecycle following DevOps principles (“you build it, you run it”).
• Leverage GenAI-assisted development tools to prototype, implement, and iterate on platform capabilities quickly, while maintaining strong engineering and security standards.

You Have & You Know-how: 

• BSc/MSc degree in Computer Science, or a similar technical degree 
• 4+ years of experience in developing high-performance backend services
• Good understanding of distributed systems, multi-threading and OO design principles
• Strong programming skills, preferable in Java (or any JVM language) and Python
• Ability and interest to digest and implement state-of-art research.
• Ability to communicate your findings in a clear way, transforming innovation research into product requirements.
• Ability to work autonomously and take ownership of ambiguous, high-impact technical problems.
• Experience with continuous delivery, monitoring, and operational ownership of services.

Preferred/Valued Qualifications and Skills: 

• Experience with Kubernetes and cloud-native architectures (AWS preferred).
• Familiarity with Big Data technologies such as Spark, Kafka, Cassandra, EMR/Dataflow.
• Knowledge of Machine Learning basics.
• Experience building AI-powered products or platforms used by external customers.

#LI-BR1 #LI-Remote

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone.

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms.

You:

Our philosophy across Engineering includes the following key ideas, which you will have a key role promoting in your team: 

• Teams operate with a “you build it, you run it” DevOps mindset, taking end-to-end ownership of development, deployment, and operations. You'll drive a culture focused on automation, observability, and operational excellence, enabling continuous delivery with confidence.
• Architecture evolves towards a decoupled, microservice-based architecture, positioning it to scale efficiently in a multi-tenant, cloud-native environment. This effort is central to Feedzai’s long-term vision and product evolution

You are a passionate professional with the talent to push engineering excellence, challenge the status quo, and make things happen.

You will excel if you are curious, have a critical mindset, and can drive scalable technical solutions that mesh with our business goals.

Your Day to Day:

• Be hands-on, executing the full software development life cycle
• Write reusable and testable code using the best tools for the job and participate in code reviews
• Contribute to best practices and guidelines for software development
• Contribute to the cloud-native SaaS strategy of Feedzai
• Engage in recruiting activities that allow Feedzai to draw top talent
• Providing support and improvements to our production clients
• Work iteratively within our agile teams to develop our products and underlying technical frameworks
• Participate in an on-call rotation for our mission-critical platform, taking end-to-end ownership to ensure 24/7 reliability, with dedicated compensation.

You Have & You Know-how:

• 3+ years of experience building Java backend software or similar
• BSc/MSc degree in Computer Science, or a similar technical degree (required)
• Strong coding skills and Computer Science fundamentals
• Experience in programming high-performance, concurrent server-side code
• Experience designing and building modern web applications
• Experience with modern distributed systems platforms and patterns such as Spark, RabbitMQ, Kafka or Cassandra
• Contributions to OSS projects 
• Passionate desire to learn and grow
• Able to bring ideas into the team and to work out solutions to tough problems autonomously

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

Feedzai is a company that operates to keep the world's money moving safely. We build leading AI-native fraud and financial crime prevention for some of the largest financial institutions in the world - and we're looking for a Senior Product Marketing Manager who can match that ambition.

This is not a content production role. It is a strategic position that sits at the intersection of product, sales, and marketing - responsible for how Feedzai's story is told, how our products are positioned, and how our GTM motion is constructed. You will report directly to the VP of Product Planning and Strategy, in the Marketing department.

What we expect from this team is straightforward:

• Position solutions and outcomes, not just product features
• Prioritise well in a high workload environment and focus ruthlessly on what moves the needle
• Bring market intelligence back into the business so our message, the roadmap and the pipeline stay connected to reality

Your Day to Day:

• Go-to-market strategy and execution across product lines - working across sales, product, and marketing to ensure launches land with clarity and conviction
• Messaging and positioning for audiences ranging from C-suite and Heads of Fraud to product managers and technical personas - knowing what value lands where and how different perceptions are critical
• Competitive intelligence - support not just tracking competitors, but bringing to life what it means for when we sell, and how we differentiate
• Sales enablement - including pitch decks, solution narratives, thought leadership and sales training that give revenue teams the tools to win
• Market intelligence - gathering insight from customers, analysts, and industry bodies and bringing it back into the business in a way that actually influences decisions
• Event representation - Feedzai shows up at the industry's most important forums (e.g. Money 2020, UK Finance ECC, and our own events) - you will be part of that presence

You Have & You Know-How:

• 5+ years in B2B, from either the sell (vendor side) or financial services (buy side) 
• A strategic thinker who can also execute - this role requires both, and the ability to move between them quickly. Days can range from micro to macro details
• Exceptional written and verbal communication - you can write a compelling one-pager and present confidently to a room of executives
• Commercial understanding - you think about how marketing connects to pipeline and revenue, not just awareness
• High standards - you push for clarity, speed and value, and raise the bar for those around you
• Curiosity about the fraud and financial crime market - you do not need to be an expert on day one, but you need to want to become one. Prior fraud and financial crime technology experience would be an advantage.

You

You are a strategic thinker who rolls up their sleeves. You don’t wait for a playbook to exist - you write it. You know that the best partner marketing starts with genuine relationships and deep understanding of how a partner’s world works. You can navigate large partner organisations, earn trust with global consulting giants and embedded technology partners, and build the kind of joint momentum that, over time, creates consistent and sustainable pipeline growth.

You will be the second member of a growing global partner marketing team, reporting directly to the Global Head of Partner Marketing. You’ll have the support of product marketing and enablement alongside you, but this is a role for someone who is energised by building something from the ground up. Right now you’ll own both the strategy and the execution. As the team grows around you, you’ll evolve into a more focused role with a wider sphere of influence — and you’re excited by that trajectory.

We’re looking for

A high-impact Partner Marketing Manager who will own the end-to-end partner marketing motion at Feedzai — building the global frameworks, executing joint campaigns, and deepening the relationships with our consulting and technology partners that drive long-term, sustainable pipeline growth. This is an architect and storyteller role: you’ll define how partner marketing works here, then make it work.

Your day to day:

Global Partner Marketing Execution

• Plan and execute joint go-to-market campaigns alongside regional and global partners, as well as targeted to-partner campaigns that build awareness and engagement inside partner organisations.
• Act as the central point of coordination across marketing, partner teams, and regional stakeholders — ensuring campaigns land on time and are globally consistent.
• Own the Market Development Fund (MDF) process: allocate partner funds to high-impact activities, track spend, and report on partner-sourced pipeline with rigour.

OEM & Reseller Partner Marketing

• Build and own the marketing relationships with OEM reseller partners — from joint marketing plan development through to activation and performance tracking.
• Keep partners engaged, equipped, and consistently delivering pipeline; you’re their go-to for anything marketing-related.

Playbook & Framework Development

• Create the global “How-To”: repeatable playbooks, templates, and toolkits so that internal teams and field marketers understand the partner strategy and can execute it consistently.
• Define the frameworks that will let Feedzai’s partner marketing function scale — from campaign launch templates to partner onboarding assets.

Demand Generation & Pipeline Alignment

• Align partner marketing efforts tightly to target account strategies, ensuring partner campaigns feed into broader pipeline generation — not run in parallel to it.
• Report on partner-sourced and partner-influenced pipeline, turning data into insight and insight into improved execution.

Operational Excellence

• Own timelines, deliverables, and cross-functional coordination across a globally distributed team.
• Continuously improve how we execute — building efficiency and scalability into everything you create.

You Have & Know How:

• 5+ years in B2B partner marketing, channel marketing, or alliance marketing — ideally in fintech, financial services, or enterprise technology.
• Proven track record of executing joint go-to-market campaigns with large consulting firms (e.g. Accenture, PwC, Capgemini) and/or embedded technology / OEM partners.
• Hands-on experience managing MDF programmes and partner funds, with a strong grip on ROI and attribution.
• Experience building marketing programmes and frameworks from scratch — you’ve been an early stage partner marketer before, or have thrived in a scale-up environment.
• Campaign execution across digital, events, and content channels — you can brief an agency and run a webinar in the same week.
• Strong project management and cross-functional coordination: you keep multiple stakeholders aligned across time zones without losing the thread.
• Data-driven: you track pipeline contribution, report on it clearly, and use it to sharpen future plans.
• Excellent communication and stakeholder management 
• Comfortable working globally with partners and internal teams across multiple geographies.
• A builder’s mentality: you don’t wait to be handed a system, you create one.
• Comfortable with ambiguity and able to operate without a large supporting team.
• Collaborative, curious, and commercially-minded, you care about pipeline, not just activity.

You: 

As an Account Development Representative at Feedzai, you play a key role in enabling the sales of our leading AI/Machine learning platform. You will closely work with Account Executives, other members of the sales team, and other cross-functional partners, such as marketing and partnerships, focused on business development, to make sure we build the right quality and quantity of pipeline. 

Your Day to Day:

• Lead Generation: Identify and qualify potential customers within the UK and the assigned European market.
• Outbound Prospecting: Conduct high-volume outbound communication (calls, emails, social) to engage decision-makers.
• Pipeline Development: Achieve monthly and quarterly targets for qualified opportunities.
• CRM Management: Maintain accurate and up-to-date records of all prospecting activities in the CRM system.
• Collaboration: Work closely with the UK and European Sales and Marketing teams to develop and execute targeted campaigns.
• Market Knowledge: Stay informed about industry trends, competitive landscape, and regulatory changes in both the UK and the European territory.

You Have & You Know-how: 

• Minimum of 2 years of experience in an ADR, Sales Development Representative (SDR), or similar inside sales role.
• English: Native or business fluent proficiency, essential for engaging with the UK market.
• German: Native or business fluent proficiency, essential for engaging with the German market.
• Proven track record of exceeding pipeline generation goals.
• Excellent written and verbal communication skills in both required languages.
• Strong understanding of sales processes and lead qualification methodologies.
• Proficiency with CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a geographically distributed team.

You: 

As an Account Development Representative at Feedzai, you play a key role in enabling the sales of our leading AI/Machine learning platform. You will closely work with Account Executives, other members of the sales team, and other cross-functional partners, such as marketing and partnerships, focused on business development, to make sure we build the right quality and quantity of pipeline. 

Your Day to Day:

• Lead Generation: Identify and qualify potential customers within the UK and the assigned European market.
• Outbound Prospecting: Conduct high-volume outbound communication (calls, emails, social) to engage decision-makers.
• Pipeline Development: Achieve monthly and quarterly targets for qualified opportunities.
• CRM Management: Maintain accurate and up-to-date records of all prospecting activities in the CRM system.
• Collaboration: Work closely with the UK and European Sales and Marketing teams to develop and execute targeted campaigns.
• Market Knowledge: Stay informed about industry trends, competitive landscape, and regulatory changes in both the UK and the European territory.

You Have & You Know-how: 

• Minimum of 2 years of experience in an ADR, Sales Development Representative (SDR), or similar inside sales role.
• English: Native or business fluent proficiency, essential for engaging with the UK market.
• Additional European Language: Native or business fluent proficiency in one of the following languages is required:
  • French
  • German
  • Spanish
  • Italian
• Proven track record of exceeding pipeline generation goals.
• Excellent written and verbal communication skills in both required languages.
• Strong understanding of sales processes and lead qualification methodologies.
• Proficiency with CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a geographically distributed team.

The Product Team builds our product to disrupt the RiskOps/financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class user experience. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today.

#LI-Remote #LI-MG3

We believe in the power of our product. We continue to execute and build momentum as we develop our customer base with the world's top banks; we work with four of the five largest banks in the US, acquirers, processors, and merchants. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!

You: 

As a Senior Solutions Consultant at Feedzai, you will play an integral role in the sale of our leading RiskOps platform to high-profile Financial Institutions. You will partner with Feedzai’s sales team to understand clients, prospects and partners’ business, functional and technical needs and demonstrate how those can be achieved through the capabilities of our platform. You not only support effective qualification, but also own the technical dimension that addresses the business needs - you will successfully employ a combination of communication and soft skills, compelling storytelling, solution design and collaboration with a strong solutions design mindset to act as the trusted advisor with the clients. As needed you’ll also be a bridge to our product and development teams, distilling sales engagement feedback for them to help guide our roadmap. Finally you’ll have the organizational skills to do all this, and be able to lead multiple RFP proposals.

Your Day to Day: 

• Provide product demonstrations and lead technical sales discussions both remote and onsite across Europe. 
• Assist the sales team in leading tailored value driven pitches (market to technology), strongly focused in financial crime.
• Understand client business needs and offer solution designs to address those needs, in a continuous education mode and problem-solving mindset.
• Manage (orchestrate, complete, review, submit) formal Tenders (ie, RFPs, RFIs).
• Build formal proposals and own its life cycle throughout the sales process to ensure crisp translation of business needs into technical requirements.
• Engage with multiple stakeholders, from Product to Delivery, to ensure not only the right staffing for client engagements is in place but also to ensure market insights are shared across teams

You Have, You Know-how, You are: 

• BS or Masters in Computer Science or equivalent proven experience in Enterprise Software sales and strong technical acumen.
• 5+ years of professional experience as Solution Consultant in complex environments, supporting teams to land and expand client’s portfolio.
• Proven experience in the Financial Services industry - Financial Crime
• Relevant commercial / sales experience, with a track record working as a Solution Consultant / Pre-sales Engineer, supporting quota carriers in selling enterprise-level software in complex and mission-critical environments.
• Experience at a growth-stage Enterprise software SaaS company.
• Ability to understand and determine an enterprise's client’s needs and how Feedzai’s products might best fit through a consultative approach.
• Strong business acumen with executive presence, strong presentation skills and excellent listening skills
• Must be organized and a self-starter, able to deliver high-quality work without a tactical oversight in a fast-paced environment.
• Highly driven, organized, ambitious and tenacious. A natural problem solver with a strong student mentality, work ethic and positive mental attitude.
• Willingness to travel up to 30% - this is a remote role, with travel as required.
• Fluency in Portuguese and English required, professional level Spanish is desirable 

The Security Team keeps Feedzai products and systems secure. We work on risk reduction and security issue mitigation as we continue to move forward and grow. We maintain compliance and security best practices aligned with industry standards, as we work in a very regulated environment and do develop our own software and services. The Security Team is involved from the beginning of production to meet and exceed our client expectations and be the top SME in the industry. We run our own Security Operations Center services and incident response with state of the art tools. We are dynamic, tenacious, and driven by our passion for fighting financial fraud and crime with our socially responsible products. Join Us!

You

You’ll be working with a team that's responsible for the security across all ongoing initiatives, products, processes and applications at Feedzai. This will be a very senior role within this team, someone able to work across teams and coach other more junior team members also.

Your day–to–day

• Design and architect robust security controls with 'secure by default' principles, ensuring long-term maintainability and systemic incident resilience across the organization;
• Review technical designs to identify security weaknesses and provide assistance on how to address them;
• Provide subject matter expertise on security across ongoing initiatives to the organization;
• Lead the technical execution of multi-team security initiatives, influencing cross-team priorities and aligning technical roadmaps with direct business impact;
• Work closely with other functional areas and/or departments in the identification of requirements and designing of solutions;
• Produce high-quality narratives and investment cases supported by facts and data, translating complex security challenges into comprehensive business language for company-wide stakeholders;
• Perform internal and external penetration tests, ensuring timeliness and accuracy of reports;
• Assist in the support of compliance with core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, NIST, CIS, GDPR) and participate in the audit processes.

Your Have & You Know-How

• Willingness to learn and to stay up-to-date with the state of the art;
• Break things attitude, so that we can improve (hacker-type of attitude);
• Expert knowledge across web, application, hardware & network security;
• Solid understanding of encryption, key management & distribution;
• Extensive knowledge and experience with cloud service providers such as AWS, Azure, or GCP;
• Extensive knowledge with Kubernetes security;
• Knowledge of PCI DSS, ISO/IEC 27001, NIST, CIS, and GDPR standards and regulations preferred;
• Strong business and financial acumen, with the ability to understand the economic implications (cost efficiency, operational burden, time-to-value) of security engineering decisions;
• 4+ years of relevant professional experience;
• Demonstrated experience developing, deploying, and monitoring secure systems;
• Demonstrated experience implementing AI-driven approaches to optimize security workflows and leading the adoption of new AI technologies;
• Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company;
• Track record of managing projects with quality, detail, and consistency;
• Background in engineering with a deep passion for making all things secure;
• Excellent communication skills (written and verbal) with an ability to articulate complex topics in a clear and concise manner.

 #LI-Remote #LI-MG3

With Cloud at its core, the Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone.  

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, and supporting data science techniques and algorithms. 

You

The Platform Engineering Compute team is responsible for the overall cloud platform architecture that supports the cloud services provided to our customers and internal developers. As an Advanced Platform Engineer you will lead initiatives, own critical platform capabilities, and help shape our cloud strategy. You'll work with other platform engineers and stakeholders to design and deliver the automation, tooling, and platforms that support Feedzai's cloud service, while mentoring others and contributing to a faster, more nimble product delivery.

Your Day to Day

• Lead the design, implementation, and evolution of Kubernetes Operators and platform services, including deployment, monitoring, and operations.
• Drive development in Go or similar languages, setting standards and best practices for the team.
• Own and evolve automation for cloud infrastructure and incident response, and champion self-healing and reliability improvements.
• Define and improve playbooks, runbooks, and alerting strategies to streamline response and reduce toil.
• Own and advance the product deployment pipeline and GitOps practices (e.g. FluxCD, Argo CD).
• Lead or coordinate incident response, root cause analysis, and post-incident reviews; drive preventive measures.
• Work with AI-assisted development tools (e.g. Cursor) as part of your daily workflow to ship faster and iterate effectively.
• Own and extend Infrastructure as Code (IaC) and platform lifecycle (monitoring, alerting, security, cost, configuration, backup) in production.
• Contribute to developer experience and internal platform capabilities so product teams can ship with less friction.
• Mentor engineers and share knowledge through documentation, pair programming, and technical guidance.

You Have & You Know-How

• A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training.
• 6+ years of hands-on experience in platform engineering, DevOps, or cloud infrastructure.
• Strong programming skills in Go, Java, or similar, with a track record of designing and delivering maintainable systems.
• Deep experience with container technologies and orchestration (Docker, Kubernetes), including operator development or ecosystem tooling.
• Proven experience with CI/CD (e.g. Jenkins, GitLab) and GitOps (e.g. FluxCD, Argo CD).
• Substantial experience with at least one major cloud provider (AWS, GCP, Azure) and familiarity with cloud-native patterns.
• Strong experience with monitoring and observability (e.g. Grafana, Prometheus) and using data to drive reliability and performance.
• Solid experience with Infrastructure-as-Code (e.g. Terraform, Crossplane) and platform lifecycle management.
• Track record of leading projects, driving technical decisions, and mentoring others.
• Self-driven, collaborative, and motivated to improve how we build and run the platform.

Preferred Qualifications and Skills: 

• Excellent communication skills, both written and verbal; ability to explain technical trade-offs and influence stakeholders.
• Comfort with AI-augmented development tools (e.g. Cursor) and enthusiasm for adopting new tooling.
• Kubernetes, cloud, or programming certifications or equivalent are valued.
• Experience with internal developer platforms or platform-as-product thinking is a plus.

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategising, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

#LI-Remote #LI-MG3

If you couldn't find a role that fits what you are looking for, please join our talent community by submitting your resume and telling us a bit about yourself. Then, we can reach out when a role comes open that might be a fit for you. 

With Cloud at its core, the Platform Engineering area supports our product development life cycle, from development through testing and deployment to operations and maintenance, enabling a DevOps way of working. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 with ultra-low latencies, plus cooperating with other teams towards high performance and reliability. 

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone.  

You:

If you are passionate about distributed systems, performance, reliability on cloud environments and like challenges of low latencies and high throughput systems, this may be the job for you.

You’ll be part of Feedzai Platform Engineering Performance & Reliability team. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. As part of this team you’ll have the opportunity to manage the complex challenges of scale which are unique to Feedzai Fraud detection mission, while working with talented platform engineers in complexity analysis and large-scale system design, developing the automation, tooling and platforms that support Feedzai top notch cloud service.

Your Day to Day:

• Provide recommendations about capacity allocation considering cost, resilience and performance.
• Work together with product teams to support best practices and drive improvements on systems performance and reliability before and after they go live;
• Development with Go, Python or similar languages;
• Automate all aspects of cloud infrastructure and incident response;
• Develop playbooks related to actionable alerts;
• Participate in incident response, root cause investigation and resolution;
• Maintain and develop our infrastructure as code (IaC) to manage and operate end-to-end lifecycle operations (monitoring, alerting, security, cost optimization, configuration, backup, etc.) in production environments;
• Utilize your experience and problem solving skills to help prevent and investigate production issues.

You Have & You Know-How:

• A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training;
• Programming skills (Go, Python or similar languages);
• 3+ years of experience in data structures, algorithms, programming, asynchronous & multithreaded designs
• 3+ years of experience with building scalable and distributed cloud services
• 3+ years operating production environments
• 2+ years of experience in cross team collaboration within a supportive role
• Self-driven & motivated, with a strong work ethic and a passion for problem solving;
• Systematic problem-solving approach, coupled with effective verbal and written communication skills.
• Experience being oncall.

Preferred/Valued Qualifications and Skills: 

• Experience with monitoring & Observability stacks such as Grafana and Prometheus;
• Kubernetes, Cloud and Hashicorp experience is valued;
• Knowledge or experience with AWS or GCP.
  
  

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategising, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

#LI-Remote #LI-LS1

With Cloud at its core, the Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone.  

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, and supporting data science techniques and algorithms. 

You

The Platform Engineering Compute team is responsible for the overall cloud platform architecture that supports the cloud services provided to our customers and internal developers. As a Professional Platform Engineer you will own meaningful areas of our platform, contribute to design decisions, and help improve our automation and tooling. You'll work with other platform engineers to develop and maintain the systems that support Feedzai's cloud service and enable faster, more nimble product delivery.

Your Day to Day

• Design, build, and maintain Kubernetes Operators and platform services, including deployment, monitoring, and operations.
• Develop in Go or similar languages, following team standards and contributing to best practices.
• Automate cloud infrastructure and incident response; improve self-healing and reliability.
• Develop and refine playbooks, runbooks, and alerting to streamline response procedures.
• Maintain and improve the product deployment pipeline and GitOps practices (e.g. FluxCD, Argo CD).
• Participate in incident response, root cause analysis, and resolution; contribute to post-incident improvements.
• Work with AI-assisted development tools (e.g. Cursor) as part of your daily workflow to ship faster and iterate effectively.
• Maintain and extend Infrastructure as Code (IaC) and platform lifecycle (monitoring, alerting, security, cost, configuration, backup) in production.
• Help improve developer experience and platform capabilities for product teams.

You Have & You Know-How

• A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training.
• 2+ years of hands-on experience in platform engineering, DevOps, or cloud infrastructure.
• Strong programming skills in Go, Java, or similar, with experience building and maintaining systems.
• Hands-on experience with container technologies and orchestration (Docker, Kubernetes).
• Experience with CI/CD (e.g. Jenkins, GitLab) and GitOps tools (e.g. FluxCD, Argo CD).
• Experience working with at least one major cloud provider (AWS or GCP) and cloud-native patterns.
• Experience with monitoring and observability (e.g. Grafana, Prometheus).
• Experience with Infrastructure-as-Code (e.g. Terraform, Crossplane) and platform lifecycle management.
• Self-driven, collaborative, and motivated to learn and improve how we build and run the platform.

Preferred Qualifications and Skills

• Excellent communication skills, both written and verbal.
• Comfort with AI-augmented development tools (e.g. Cursor) and willingness to adopt new tooling.
• Kubernetes, cloud, or programming certifications or equivalent are valued.

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategising, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

#LI-Remote #LI-LS1

The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves.

You:
We are looking for a Project Manager who has strong engagement skills, communicates clearly and demonstrates strong passion for successful business value and project delivery. You will combine tactical execution skills with strategic expertise to lead cross-functional teams through the entire project lifecycle. Being the client's primary point of contact, you should be able to handle multiple priorities and hold accountability for project execution.

We expect you to continuously evolve your professional skills through trainings, self-development and, most importantly, by successfully delivering complex projects.

Your Day to Day:

• Lead one or more projects by coordinating between external client(s) and internal cross-functional teams consisting of technical roles in a multicultural environment;
• Have a ‘leadership mindset’ - Lead a project from start to finish, working with teammates from strategy, business analysis, engineering and quality assurance. Shepherd the team through challenges and ambiguity; 
• Lead every aspect of the project including but not limited to budget, timeline/scope, resource capacity / allocation, change management. 
• Prepare and conduct project meetings with the clients, including Show and Tells, Product Demos, Scoping Workshops and Steering Meetings.
• Senior Stakeholder communication - present weekly meetings to clients and also Steering Committee meetings to Senior client stakeholder to communicate progress and risks at a Project & Program level and drive decisions
• Be ‘value driven’ - Ensure project roadmap supports the Customer Success team and business objectives to lead to ‘value’ beyond Delivery
• Risk management - Effectively assess project risks, both technical and non-technical in nature, and deploy mitigation plans, internally and with clients;
• Lead internal ceremonies - Dailies, Refinements and drive decisions and conclusions with cross-functional teams and leaders
• Consultative Mindset  - Learn over time the client’s considerations and advise them on the right solutions while managing expectations 
• Product - Our Product is key to the success of our clients. Learn the Product effectively and engage constructively and regularly with the Product team

You Have and Know-how:                       

• MSc or BSc degree in Computer Science, Engineering, Technology or a similar degree;
• One or more of the following certifications: PMP, CSM, PSM, CSPO, KMP;
• Willingness to travel 20% of the project time;
• Experience with the full Software Development Life Cycle (SDLC), managing fast-paced projects in both Agile (Scrum) and waterfall environments;
• Skills in leadership, adaptability, problem solving, and critical thinking;
• Be solution oriented, and when issues arise, be able to roll up sleeves and tackle them with a ‘get it done’ attitude;
• Ability to cultivate relationships with clients, while managing expectations and being able to push-back when necessary, to ensure the success of the project;
• Experience of managing projects for external clients;
• Experience leading large discovery workshops and project kick-offs;
• Experience with JIRA
  
  

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!

#LI-BX1  #LI-Remote

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

Driven to build the best value for our customers, our work involves a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 with ultra-low latencies and solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms. 

With Cloud at its core, Platform Engineering powers the entire product development lifecycle. From initial testing to global deployment and 24/7 operations, we enable a true DevOps culture. We provide a fast-paced, open, and collaborative environment that encourages team members to lean in, experiment, and discover their full potential through continuous learning.

You:

We are looking for an experienced, dynamic Engineering Manager to lead a high-performing team within the Platform Engineering area. This Manager position requires a combination of business-oriented mindset and deep technical knowledge. You are someone who creates clarity in the face of ambiguity, translating high-level product vision into executable, multi-quarter roadmaps. You don't just manage a team; you own the strategic alignment between engineering outcomes and business value.

You will lead engineers accountable for translating needs into robust technical requirements—designing, building, and optimizing Feedzai’s cloud solutions. Success in this role means working in close partnership with Product, Engineering, Security, and Customer Success to deliver a world-class platform. 

If you are passionate about platform-as-a-product, obsessed with operational excellence, and a natural mentor, we want to hear from you.

Your Day to Day

• Team Leadership: Lead and mentor a team of highly skilled Engineers, fostering a culture of technical excellence and continuous growth.
• Strategic Collaboration: Partner with cross-functional stakeholders to define, enforce, and evolve engineering best practices.
• Data-Driven Management: Develop and maintain key performance metrics (SLOs/SLIs) to measure and improve system health.
• Operational Excellence: Promote a "you build it, you run it" mindset, focusing on automation and reducing operational friction.
• Predictable Delivery: Assess team capacity realistically to ensure consistent, predictable delivery of platform commitments.

You Have and You Know-How

• Proven Leadership: Extensive experience managing platform or infrastructure engineering teams in high-growth environments.
• Cloud Expertise: Deep understanding of major cloud providers (AWS, GCP, or Azure) and complex distributed systems.
• Orchestration & Automation: Strong familiarity with Kubernetes, container ecosystems, and Infrastructure-as-Code (IaC) practices.
• Mission-Critical Mindset: A strong background in performance-sensitive systems where high availability is non-negotiable.
• Problem Solving: A proactive approach to identifying bottlenecks and a knack for making processes more efficient.
• Communication: Excellent leadership skills with the ability to influence both technical and non-technical stakeholders.
• Candid Mentorship: Proven ability to grow talent by providing candid, continuous feedback aligned with professional career frameworks, fostering a high-trust and psychologically safe environment.
• Strategic Proximity: Ability to remain technically engaged enough to be accountable for architectural quality and security, without becoming a bottleneck in day-to-day operations.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience).
  
  

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategising, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

 #LI-Remote #LI-MG3

The Engineering (Tech) Team is responsible for all Feedzai product development. Together with Product Management and Data Science, we build the next generation of tools to catch fraud in real-time with a machine learning first approach. Formed by engineers and managed by engineers, at Feedzai, you will find one of the most talented teams out there, from junior to senior engineers.

We are fast-paced and provide a safe, open, and collaborative environment that encourages us to lean in, try new things and discover our potential with continuous learning for everyone.  

While building the best value for our customers, you will work with a wide range of technical challenges. Such as building distributed systems that need to operate 24/7 and ultra-low latencies, solving UI/UX problems to help fraud analysts to fight fraud more efficiently. In addition, designing extensive databases from relational, NoSQL and graphs, validate and develop new data science techniques and algorithms.

You:

You are a passionate professional with the talent to push engineering excellence, challenge the status quo, and lead by example. You excel by being a catalyst for clarity, engaging key stakeholders, and driving scalable technical solutions that align with our business goals. 

You have a critical mindset and the ability to mentor others, ensuring the team delivers high-quality, production-ready mobile software with minimal oversight. On a daily basis, you’ll have the chance to work on subjects such as High-Performance Mobile SDKs, Security, and Scalability.

Your Day to Day:

• Own the end-to-end delivery of robust SDKs, from architectural design to production-ready deployment, ensuring they scale predictably in high-stakes environments;
• Solve high-complexity technical challenges with significant autonomy, making the critical trade-offs between development speed and long-term software quality;
• Champion engineering excellence by mentoring peers and raising the bar for design reviews, code quality, and mobile best practices;
• Liaise with cross-functional stakeholders to translate customer needs into technical mobile solutions that maximize business impact and user experience;

You Have & You Know-how:

• BSc/MSc degree in Computer Science or a similar technical degree;
• 5+ years of experience in developing and delivering advanced mobile applications;
• Mastery of the Android ecosystem, from high-level app architecture in Kotlin and/or Java to low-level OS internals and security frameworks.
• Experience with Mobile CI/CD and Automation (e.g., Gitlab, Jenkins, or Bitrise) to ensure predictable, high-quality releases.
• Extreme Ownership mindset, proactively seeking context and driving tasks to completion with growing autonomy.
• We also value experience in the following topics:
• Designing and creating frameworks or SDKs for mobile applications;
• Native app writing ability for iOS environments (Swift/Objective-C);
• Knowledge in Cross-platform tools (Cordova, Xamarin, and Flutter) and Typescript;
• Good technical English communication skills. 

The Product Team builds our product to disrupt the financial crime industry from a data-led approach. We partner with our clients using a holistic lens and have result-driven solutions to manage financial risk with a cloud-first platform and a world-class UX interface. Being part of this team, you have a voice in planning, strategizing, and challenging the status quo. Your thoughts and ideas are valued. Our fast-paced and open environment encourages us to lean in, try new things, and  discover our potential. We define and act on what could be in tomorrow's world, not on what is today. Join Us!

#LI-Remote #LI-LS1

You:

We are looking for a strategic, results-driven Account Development Manager to lead and be involved in the scale of our Europe and APAC ADR team. This role will be responsible for supporting a high-performing ADR team, and will be a key component in developing pipeline generation strategies, aligning closely with marketing and sales leadership to drive growth and revenue impact aligned with the Feedzai Go-to-Market.

Your Day to Day:

People Management

• Lead, mentor, and coach a team of Account Development Representatives across Europe and APAC.
• Manage the full team lifecycle: recruit, onboard, and train new hires, set clear KPIs, conduct regular performance reviews, and provide ongoing coaching and training to foster a high-performance culture and drive results.

GTM research, positioning & thought leadership

• Develop and implement scalable outreach strategies, cadences, and workflows that maximize ADR efficiency.
• Serve as a thought leader by understanding industry trends, client challenges, and market segmentation, positioning Feedzai’s solutions to solve client needs with key messaging.
• Aggregate market information and provide creative feedback to stakeholders to refine the Go-to-Market (GTM) strategy and spot new opportunities

Inbound and Outbound initiatives to generate pipeline

• Oversee inbound and outbound lead generation strategies, ensuring alignment with marketing, field sales, and partner managers on messaging and targeting.
• Coach the team on best practices for outbound campaigns (leveraging emails, account based marketing, calling, social selling, and more) and lead nurturing to convert them into qualified opportunities.
• Ensure application of BANT, CHAMP, and SPIN methodologies for a customer-centric, value-selling approach, and manage the successful handover of qualified opportunities.

Forecasting & Reporting

• Be data-driven to accurately forecast lead conversion and proactively build the required pipeline to hit targets.
• Leverage sales engagement platforms (e.g., Salesforce, Outreach) to monitor activity, report on team performance, and provide insights to leadership.

You Have & You Know-how:

• 3+ years of proven experience managing a global sales development team, with a strong track record of supporting and building high-performing ADR or Inside Sales teams and exceeding pipeline generation targets.
• Experience in selling enterprise technology in a fast-paced start-up or scale-up environment.
• Deep understanding of sales development best practices, lead generation strategies, and CRM technologies.
• Exceptional leadership, coaching, and mentoring skills with a passion for developing talent.
• Excellent communication, interpersonal, and conflict resolution skills.
• Hands-on, strategic thinker with the ability to translate business objectives into actionable team goals and demonstrate creative thinking for new opportunities.
• Proven experience in the Financial Services industry preferred (Financial Crime is a plus)

You: 

As an Account Development Representative at Feedzai, you play a key role in enabling the sales of our leading AI/Machine learning platform. You will closely work with Account Executives, other members of the sales team, and other cross-functional partners, such as marketing and partnerships, focused on business development, to make sure we build the right quality and quantity of pipeline. 

Your Day to Day:

GTM research, positioning & thought leadership

• Research and analyze the market and target Enterprise accounts in the territory, and enrich the target account lists 
• Establish first contact with the stakeholders within target accounts (all levels, including C-level executives)
• Demonstrate the ability to talk about industry trends, discover client challenges, and position how Feedzai’s go-to-market solutions can solve their needs
• Demonstrate understanding of market segmentation and key personas to target and the key messaging to be delivered

Inbound and Outbound initiatives to generate pipeline:

• Demonstrate ability to quickly qualify inbound leads by using methodologies such as CHAMP while focusing on being customer-centric by applying value selling 
• Show ability to work alongside Marketing, Partners, and Sales in order to generate qualified opportunities 
• Ability to work and nurture leads and convert them into qualified opportunities
• Demonstrate ability to build outbound campaigns for target accounts leveraging emails, account-based marketing, calling, social selling, and more
• Demonstrate the ability to properly hand over qualified opportunities to the Account Executives

GTM refinement 

• Ability to aggregate market information and provide feedback to the necessary stakeholders, which allows for further GTM refinement
• Be creative in finding new ways to refine our GTM and spot new opportunities 

Value Selling 

• Ability to create a vision with a prospect 
• Build trust, credibility, and rapport with prospects, leads, and opportunities. It’s all about authentic human relationships  
• Ability to be honest and find value for our prospects by focusing on their challenges and needs, and linking that to our value proposition 
• Share inspiring presentations with top-level executives while applying consultative and value-selling techniques

Forecasting & Reporting 

• Ability to be data-driven and accurately forecast lead conversion 
• Ability to understand what is needed to proactively build the right pipeline in order to hit targets 
• Ability to provide insightful and accurate reporting to management and the region operated within

You Have & You Know-how: 

• You have 1-3 years of proven Sales Development Representative experience (or similar) in Latin America, ideally selling enterprise technology in a fast-paced environment (Fintech is a plus). 
• You are fluent in English with excellent communication and presentation skills, and you excel at building strong, authentic relationships using a consultative and value sales approach. 
• You are a team player, organized, analytical, data-driven, and target-focused, with a hands-on, entrepreneurial, and creative mindset for finding new leads. 
• Experience with Outreach, Salesforce, and ZoomInfo is a plus. 
• Key traits include Ambition, Integrity, Adaptability, Customer Centricity, Proactiveness, Perseverance, and an Entrepreneurial spirit.

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

You:

As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.

You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.

Your Day to Day: 

• Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
• Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
• Manage customer communications effectively, including conference calls and status updates to stakeholders.
• Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
• Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
• Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
• Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
• Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
• Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
• After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
• Serve as a mentor and escalation point for L1  support staff, providing technical guidance and peer review for incident resolution.
  
  

You Have & You Know-how: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
• 4–7 years of experience in a technical support, product support, or engineering role.
• Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
• Ability to work autonomously in a fast-paced, dynamic environment.
• Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
• Familiarity with UNIX/Linux systems.
• Understanding of Object-Oriented Programming principles (experience with Java is preferred).
• Hands-on experience with development tools such as Git, IDEs, and related utilities.
• Experience with databases, particularly Cassandra and SQL.
• Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
• Familiarity with cloud platforms such as AWS or GCP.
• Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.

#LI-Remote 

If you couldn't find an internship that fits what you are looking for, please join our Internship Community by submitting your resume and telling us about yourself. Then, we can reach out if an internship comes open that might be a fit for you. 

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. 

We believe in the power of our product and its ability to solve the challenges of today’s financial crime landscape. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us!

Position Overview

Shape the next generation of financial trust – join Feedzai and leverage AI to fight fraud and financial crime! We are seeking a natural strategic seller who enjoys going the extra mile to connect value with technology to achieve sales goals .  In this role you will leverage your experience in the financial services space to drive adoption of Feedza's innovative AI approach to providing fraud and AML solutions to protect consumers across the globe. You will have in-depth experience in the financial crimes arena and thrive in establishing and growing new relationships as an industry trusted advisor. 

In this quota carrying role you will be responsible for creating new opportunities in a territory of named accounts and executing on a sales strategy that you will define involving the development of executive level relationships and a consultative approach to closing.

Your day to day:

• Own end-to-end sales process from demand generation to closing
• Developing a consultative relationship with your prospects that results in not only a successful sale but the foundation for a long term relationship with Feedzai.
• Use your network of contacts to drive new business 
• Achieve  revenue targets
• Own the Feedzai growth plan and drive Feedzai’s position aligning with our Go-to-Market vision

You Have & You Know-how

• 5 to 15 years in a new logo, enterprise sales role
• Direct experience in selling Financial Crime (Fraud and AML) solutions to the banking, payments, merchant acquiring or related industries
• Adept with financial and operational analysis and business case development
• Agile self-starter who is able to succeed in an entrepreneurial environment
• Insatiably curious with a constant appetite to learn 
• Highly motivated and entrepreneurial mindset to create and drive your book of business
• Excellent written and verbal communication skills with the ability to effectively present to and engage with a wide range of audiences and industry experts
• Exemplary sales skills and competencies: presentation, consultative selling, negotiations, planning, accurate forecasting

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience. If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you.

You:

Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.
As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day:

• Execute full software development life cycle building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;

You Have & You Know-how:

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• 2y+ experience in Java software development or other modern language;
• Experience with SQL or NoSQL databases;
• Client engagement experience and ability to work with a client in a consultative manner;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 15%;

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

 #LI-Remote #LI-JB1

We are always looking for talented  Software Engineers to join our team. This is an evergreen role, meaning we hire for this role continuously across multiple seniority levels and for various teams. Applying here ensures you are considered as new positions open. The timeline and specific team-matching may vary; an opening could be immediate, or we may find a great fit for you on a team in the coming weeks. We will be transparent about timelines throughout the process.

You:

Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.
As a Software Engineer in the Customer Success organisation you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day:

• Execute full software development life cycle building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;

You Have & You Know-how:

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• Experience in Java software development or other modern language;
• Experience with SQL or NoSQL databases;
• Experience with Cloud technologies (AWS, Azure, GCP)
• Client engagement experience and ability to work with a client in a consultative manner;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 15%;

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience. If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you.

You:

As a Senior Software Engineer in the Customer Success Department, you will be responsible for making sure our products are installed and meet our clients requirements with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). While working with these technologies, you will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts and your peers to meet with the client, understand their needs, turn those needs into requirements and execute on those requirements.

Your Day to Day:

• Execute full software development life cycle, including building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;
• Mentor, coach and inspire other members of the team, helping to foster software development best practices.

You Have & You Know-how:

• A Bachelor of Science and or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience;
• 4 + years of extensive work experience in Java software development;
• Thread and JVM Memory Management in high-performance systems;
• Client engagement experience and ability to act as a consultant to our clients;
• Excellent English communication skills, both verbal and written;
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, Databases (nice to have).

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

The Marketing Team is a strategic partner to all areas of Feedzai. With a collaborative group spanning across the globe. Our diverse perspectives help us think bigger and enable each other to reach higher. Join Us!

You

The Marketing Intern will play an important role within the marketing team and is responsible for facilitating a variety of marketing functions, including purchasing, lead management and data quality, and analysis. Key responsibilities include learning and using core marketing systems like Salesforce, Hubspot and marketing operations tools, monitoring and maintaining data quality within our marketing database, and conducting analyses and reporting on marketing performance.

 Your Day to Day:

• Event Co-ordination: Assist in organising and executing field events, including trade shows, webinars, and meetups.
• Support purchasing: Processes for marketing, working closely with the local teams to ensuring alignment with the marketing budget
• Develop and Maintain Event Registrations: Manage event registration platforms, track attendee sign-ups, and coordinate communications to ensure seamless participant experiences.
• Coordinate Promotional Materials: Assist in sourcing, organising, and distributing promotional items and branded merchandise for events and campaigns.
• Manage Event Logistics: Support logistical aspects of events, including venue selection, vendor coordination, and on-site setup and teardown activities.
• Assist in Budget Tracking: Monitor marketing budgets for field activities, ensuring expenditures align with allocated funds and reporting discrepancies as needed.
• Create Post-Event Reports: Compile and analyse data from events to assess performance metrics, attendee engagement, and return on investment.
• Work closely with the wider Feedzai teams across the globe 

You Have & You Know-how: 

• Bachelor's Degree or equivalent experience
• Marketing experience desirable
• Software/technology company experience desirable
• Process-oriented mindset
• Ability to learn new platforms and processes quickly
• Fluency in English, written and verbal.
• Exceptional verbal and written communication, time management, and organisational skills
• Strong collaborative and cross-functional interpersonal skills. 
• Experience or strong interest in working within a fast-paced startup environment.