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We are hiring a Senior Security Engineer to protect the people, infrastructure, and tooling that goes into building and hosting Mattermost. This is a hands-on, high-impact role at the intersection of enterprise security engineering, cloud information security, and AI-enabled threat response.
Why Join Mattermost
The Role
As a Senior Security Engineer, you will lead the design and implementation of security tooling, harden our cloud and IT infrastructure, and serve as a key responder to incidents. You will work across a globally distributed team and partner closely with Engineering to manage AI-enabled risk.
Key Responsibilities
Required Background & Skills
Preferred Background & Skills
Export Control & Eligibility
This role may involve access to information subject to U.S. export control regulations (EAR/ITAR). Applicants should be aware that eligibility requirements may apply. We encourage candidates with questions about this to reach out. Many Spain-based security professionals with defence backgrounds will qualify. We are happy to discuss your specific situation.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
We are hiring a Senior Security Engineer to protect the people, infrastructure, and tooling that goes into building and hosting Mattermost. This is a hands-on, high-impact role at the intersection of enterprise security engineering, cloud information security, and AI-enabled threat response.
Why Join Mattermost
The Role
As a Senior Security Engineer, you will lead the design and implementation of security tooling, harden our cloud and IT infrastructure, and serve as a key responder to incidents. You will work across a globally distributed team and partner closely with Engineering to manage AI-enabled risk.
Key Responsibilities
Required Background & Skills
Preferred Background & Skills
Export Control & Eligibility
This role may involve access to information subject to U.S. export control regulations (EAR/ITAR). Applicants should be aware that eligibility requirements may apply. We encourage candidates with questions about this to reach out. Many Germany-based security professionals with defence backgrounds will qualify. We are happy to discuss your specific situation.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is the secure collaboration platform trusted by Global organizations. Our platform runs on-premises, cloud, and in air-gapped environments, enabling mission-critical workflows from the tactical edge to the enterprise HQ, where data sovereignty and operational security are non-negotiable.
We are hiring a Senior Security Engineer to protect the people, infrastructure, and tooling that goes into building and hosting Mattermost. This is a hands-on, high-impact role at the intersection of enterprise security engineering, cloud information security, and AI-enabled threat response.
Why Join Mattermost
The Role
As a Senior Security Engineer, you will lead the design and implementation of security tooling, harden our cloud and IT infrastructure, and serve as a key responder to incidents. You will work across a globally distributed team and partner closely with Engineering to manage AI-enabled risk.
Key Responsibilities
Required Background & Skills
Preferred Background & Skills
Export Control & Eligibility
This role may involve access to information subject to U.S. export control regulations (EAR/ITAR). Applicants should be aware that eligibility requirements may apply. We encourage candidates with questions about this to reach out. Many UK-based security professionals with defence backgrounds will qualify. We are happy to discuss your specific situation.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a fully remote US Defense Software Engineering Lead anywhere in the United States to lead a small, agile development team dedicated to building mission-critical capabilities on top of the Mattermost platform for US national security customers. You will sit at the intersection of product delivery, customer partnership, and engineering excellence — translating the complex operational needs of defense users into software that works reliably in the most demanding environments on earth.
This is not a role for a detached manager. You will be hands-on, customer-facing, and deeply invested in the US national security mission. You'll collaborate closely with customers and forward-deployed engineers to gather requirements from the field, then translate those requirements back to your product engineering team to drive delivery. You will own the full stack — from architecture decisions to shipping — and set the bar for quality, velocity, and accountability.
Do you thrive in high-stakes environments where the software you build genuinely matters? Are you energized by leading focused, high caliber engineers and working directly alongside the customers who depend on your work? Do you embrace AI as a force-multiplier for engineering productivity? If so, we want to hear from you.
Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.
If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Growth Web Engineer to own and operate a modern, AI-enabled, developer-first website that powers high-velocity campaign execution and personalized digital experiences.
This role sits at the intersection of marketing, engineering, and AI-driven workflows. You will be responsible for translating campaign strategy, intent signals, and AI-generated insights into live web experiences—quickly, reliably, and at scale.
You will play a critical role in enabling rapid experimentation, account-based experiences, and AI-assisted execution—turning the website into a core growth engine.
In your first 90 days, you will:
We are building a connected, AI-orchestrated growth system where insights, intent signals, and campaign strategy must translate into live digital experiences immediately.
This role ensures that happens—turning data into execution at speed and enabling personalized, high-impact experiences that drive pipeline and revenue.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is looking for a Senior React Platform Engineer to help us redefine the limits of web application performance and reliability. You will join the Core Web team to lead the evolution of our web architecture, shared libraries, and networking strategies.
Your work sits at the intersection of modern frontend infrastructure and extreme environment resilience. You’ll be responsible for ensuring that our web platform is both a joy for developers to build on and a reliable tool for users in the most challenging network conditions—specifically DDIL (Disconnected, Denied, Disrupted, Intermittent, and Limited) environments. This isn't just about building features; it's about building the engine that powers them.
Do you have a passion for designing and developing high-impact products? Do you want to work with a well-oiled, collaborative, and highly senior team? Do you want to make an impact on open source? Help us build and grow one of the largest React and Go open-source projects.
Responsibilities Include:
Requirements:
Preferences
Compensation:
Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. U.S. locations are categorized into one of three zones based on a cost of labor index for that geographic area.
These ranges may be updated in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and work location.
Ready to apply?
Apply to Mattermost
Mattermost Federal | TS/SCI Environments
Mattermost Federal builds secure collaboration platforms used by U.S. defense, intelligence, and national security organizations operating in the most demanding environments in the world.
We are looking for Forward Deployed Engineers (FDEs) who want to solve real operational problems alongside mission teams. In this role you will work directly with operators, analysts, and engineers to deploy and build systems that are used every day in mission environments.
This is not a traditional engineering role. You will operate close to the mission, often inside classified environments, working through ambiguity and building solutions that have immediate operational impact.
The problems you will work on here are hard, ambiguous, and consequential.
Forward Deployed Engineers operate at the intersection of engineering, operations, and mission execution.
You will:
You will move between writing code, deploying infrastructure, and working directly with operators, often within the same week.
Travel is typically approximately one week per month onsite with customers.
Forward Deployed Engineers at Mattermost Federal are mission partners, not external vendors.
Our customers operate in environments where coordination and decision speed matter. FDEs work side-by-side with mission teams to deliver systems that improve operational outcomes.
We are looking for engineers who:
Mattermost Federal is aggressively adopting AI-enabled workflows across mission operations.
FDEs will be among the first engineers deploying and operationalizing AI capabilities in secure environments.
You will help build and deploy systems such as:
We are looking for engineers who are excited about experimenting with AI capabilities while maintaining mission-grade security and reliability.
The best software is built close to the problem.
Forward Deployed Engineers at Mattermost Federal work directly with the people using the systems we build. You will see problems firsthand, build solutions quickly, and deploy them into environments where reliability, security, and speed matter.
If you want to build systems used in real missions and work directly with the people who depend on them, this role is for you.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost Federal | TS/SCI Environments
Mattermost Federal builds secure collaboration platforms used by U.S. defense, intelligence, and national security organizations operating in the most demanding environments in the world.
We are looking for Forward Deployed Engineers (FDEs) who want to solve real operational problems alongside mission teams. In this role you will work directly with operators, analysts, and engineers to deploy and build systems that are used every day in mission environments.
This is not a traditional engineering role. You will operate close to the mission, often inside classified environments, working through ambiguity and building solutions that have immediate operational impact.
The problems you will work on here are hard, ambiguous, and consequential.
Forward Deployed Engineers operate at the intersection of engineering, operations, and mission execution.
You will:
You will move between writing code, deploying infrastructure, and working directly with operators, often within the same week.
Travel is typically approximately one week per month onsite with customers.
Forward Deployed Engineers at Mattermost Federal are mission partners, not external vendors.
Our customers operate in environments where coordination and decision speed matter. FDEs work side-by-side with mission teams to deliver systems that improve operational outcomes.
We are looking for engineers who:
Mattermost Federal is aggressively adopting AI-enabled workflows across mission operations.
FDEs will be among the first engineers deploying and operationalizing AI capabilities in secure environments.
You will help build and deploy systems such as:
We are looking for engineers who are excited about experimenting with AI capabilities while maintaining mission-grade security and reliability.
The best software is built close to the problem.
Forward Deployed Engineers at Mattermost Federal work directly with the people using the systems we build. You will see problems firsthand, build solutions quickly, and deploy them into environments where reliability, security, and speed matter.
If you want to build systems used in real missions and work directly with the people who depend on them, this role is for you.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom.
This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior Account Executive – Federal (Navy Focus) to own and expand one of our most strategic territories, centered on the United States Navy. This is a quota-carrying individual contributor role focused on strategic selling, renewal expansion, and net-new growth across the Navy ecosystem—spanning commands, program offices, and the supporting contractor ecosystem across NAVAIR, NAVSEA, SPAWAR/PEO C4I, NAVWAR, ONR, BUMED, and more.
The ideal candidate brings deep Navy domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption. This is a high-impact, high-visibility role reporting directly to the VP of Federal Sales.
Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.
If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a visionary Staff Software Design Engineer (SDE) in Testing Infrastructure to lead a company-wide transformation of test automation and quality engineering. In this highly visible role, you will serve as the technical lead for software testing and quality, partnering directly with Mattermost’s founders, CEO, and engineering leadership to define and execute the next evolution of our testing strategy and infrastructure.
As a Staff SDE in Testing Infrastructure, you will define the technical vision and architecture for test infrastructure, frameworks, and processes, enabling every engineer to deliver high-quality, reliable software with speed and confidence. Your work will shape how the entire organization approaches testing and quality—establishing standards, designing scalable systems, and fostering a culture where quality is owned by all.
You will collaborate with engineering leadership to ensure testing systems are deeply integrated, observable, and intelligent, including designing AI-driven systems that accelerate test coverage, manage test reliability autonomously, and progressively automate how tests are generated and maintained. The goal: a single successful pass of the full automated test suite provides fast feedback and a high-confidence signal of product stability so that every commit meets the bar for release. Your impact will extend beyond infrastructure—this is a strategic, cross-functional leadership role that ensures our products meet the highest standards of reliability and security demanded by mission-critical industries such as defense, intelligence, and critical infrastructure.
Responsibilities Include:
Requirements:
Preferences:
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior Account Executive – Federal (USAF Focus) to own and expand one of our most strategic territories, centered on the United States Air Force. This is a quota-carrying individual contributor role focused exclusively on strategic selling, renewal expansion, and net-new growth across the Air Force ecosystem. The territory includes a significant multi-million-dollar renewal footprint (including AFMC and Platform One–aligned environments) and substantial opportunity for expansion.
The ideal candidate brings deep USAF domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption.
Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.
If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and secure operation of the Mattermost platform for enterprise, public sector, and defense clients across Germany and Europe.
This role combines deep expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. The TAM acts as a trusted technical advisor—bridging engineering, product, and customer teams to drive secure, compliant, and mission-critical implementations in highly regulated and air-gapped environments.
Technical Leadership & Advocacy
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom and Francophone Europe.
This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking an experienced and driven Federal Solution Architect to serve as the technical face of Mattermost within the U.S. Defense and Intelligence Community (IC). In this role, you will provide hands-on technical sales support to federal customers and partners, architect solutions that meet the unique requirements of classified and mission-critical environments, and drive the retention and growth of Mattermost's federal revenue base.
This is a high-impact, customer-facing role that sits at the intersection of technical expertise and strategic sales. You will partner closely with Federal Account Executives to advance opportunities, deepen customer relationships, and ensure Mattermost remains the platform of choice for secure collaboration across Defense and Intelligence organizations. The long-term roadmap for this position is progression to a senior-level (L6) Solution Architect.
Mattermost takes a market-based approach to pay, and compensation may vary depending on your work location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.
Responsibilities Include
Expansion Ownership
Renewal Management (Value-Driven)
Federal Sales & Ecosystem Exposure
Territory Enablement & Hygiene
Required Background / Skills
Preferred Qualifications:
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Commercial Account Manager (CAM) – UK to support and accelerate commercial growth across the region. This is a collaborative, territory-aligned sales role that operates alongside Account Executives (AEs).
The CAM independently manages defined commercial sales motions while exercising strong judgment on when to partner with AEs on larger or more complex opportunities. This role is ideal for a commercially driven seller who thrives in a fast-paced SaaS environment and enjoys balancing net-new acquisition, expansion, and renewal management.
Own and execute inbound-led net-new opportunities
Qualify and close small to mid-sized deals for customers not aligned to strategic AE territories
Run discovery, qualification, objection handling, and closing motions independently
Lead expansions within existing accounts when scope and complexity allow
Identify upsell and cross-sell opportunities through customer engagement and usage insights
Partner with AEs on expansions that become larger, more strategic, or more complex
Manage inbound expansion requests from existing customers (e.g., incremental license additions)
Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
Collaborate cross-functionally to ensure smooth, on-time renewals
Serve as a trusted advisor by helping customers realize the value of Mattermost and building business cases to support renewals
Gain hands-on experience with the full buying cycle and commercial procurement considerations
Act as a capacity multiplier for Account Executives
Maintain strong CRM hygiene, forecasting accuracy, and deal documentation
Own renewal and expansion records for assigned accounts, as well as net-new sales records within your scope
Share insights and learnings to continuously improve territory execution
2–5+ years of experience in sales, account management, renewal management, or commercial closing roles
Demonstrated ability to manage multiple sales cycles in parallel
Strong discovery, communication, and deal execution skills
Experience using CRM systems (Salesforce preferred)
Experience selling into regulated environments
Exposure to commercial procurement processes
SaaS or enterprise technology sales experience
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a Senior React Native Engineer to join our mobile engineering team and build resilient mobile experiences for mission-critical industries like defense, intelligence, and critical infrastructure. This is not a feature development role: you'll be focused on the networking, architecture, and reliability challenges of running a real-time collaboration platform in DDIL environments where connectivity is unreliable and message delivery is non-negotiable.
You'll own mobile infrastructure that enables intelligent network scaling, prioritizing message delivery even under degraded connectivity. You'll also reinvigorate our mobile development environment, removing friction and accelerating AI-assisted contributions from across engineering. Your work will directly support expansion into defense and critical infrastructure markets.
This role offers the unique opportunity to contribute to our open-source platform while solving hard networking, state, and architecture problems that serve some of the world's most important missions.
Responsibilities Include:
Requirements:
Preferences:
Compensation:
Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. U.S. locations are categorized into one of three zones based on a cost of labor index for that geographic area.
These ranges may be updated in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and work location.
Ready to apply?
Apply to Mattermost
Mattermost is seeking an experienced and visionary Lead Site Reliability Engineer (SRE) to guide the architecture, reliability, and operational excellence of the infrastructure powering our secure, mission-critical collaboration platform.
In this role, you will provide technical leadership across our SRE function, driving strategic initiatives for scalability, observability, performance, and automation across cloud and hybrid environments. You will mentor engineers, establish best practices, and collaborate closely with development, security, and operations teams to ensure our customers in defense, government, and critical infrastructure sectors experience exceptional reliability and performance.
Responsibilities Include:
Requirements:
Preferences:
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
Mattermost is seeking a strategic, high-impact Strategic Partner Manager to drive our expansion within the most secure environments on earth.
Based in the UK, you will lead our engagement with Hyperscalers, System Integrators and specialised technology partners to deliver secure collaboration solutions to the Defence, Intelligence, Security and Critical National Infrastructure sectors. Your primary mission is to build a robust partner ecosystem that drives Net New Annual Recurring Revenue (ARR) by enabling mission-critical organisations to communicate securely.
Key Responsibilities
Driving Net New ARR & Revenue Growth
Sales Integration & Reporting
Strategic Partner & Ecosystem Leadership
Required Qualifications
Preferred Skills & Attributes
Why Mattermost?
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
Apply to Mattermost
We are seeking a highly skilled and motivated Technical-Sales Engineer to join Mattermost as we enter the Japanese market. This is a high-impact, early-stage opportunity requiring a "player-coach" mentality with significant room for ownership, autonomy, and professional growth.
As the first technical hire in Japan and the Indo-Pacific region, you will not only lead technical demonstrations but also serve as a strategic partner to our sales team, directly shaping regional growth and ensuring customer success in high-trust environments.
Mattermost is an open-core technology company building secure collaboration solutions for organizations in high-trust environments. We enable secure messaging and workflow automation across the world’s most sensitive deployments—from air-gapped defense systems to private clouds. In this role, you are the technical face of Mattermost in Japan, driving our expansion into one of our most critical growth regions
Ready to apply?
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Mattermost is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments.
You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.
Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers
Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments
Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2
Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools
Provide proactive technical guidance to minimize operational risk and ensure long-term platform success
Serve as the primary technical point of contact for assigned accounts
Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs
Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations
Participate in internal reviews to improve onboarding methodologies and deployment best practices
Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context
Build trusted relationships that drive adoption, expansion, and long-term customer success
Maintain detailed records of architectural decisions, deployment strategies, and customer feedback
5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role
Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
Hands-on scripting or development experience with Python, Go, Node.js, or similar languages
Strong understanding of cybersecurity principles and secure system architecture
Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)
Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements
Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.
This role may require the candidate to obtain and maintain a U.S. government security clearance in the future.
Applicants must therefore be U.S. citizens and eligible to obtain a security clearance
Experience working with U.S. Federal agencies, defense organizations, or regulated industries
Familiarity with IT Service Management (ITSM) frameworks
Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001
Experience with secure collaboration platforms or open-source technologies
Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments
Experience working in a startup or high-growth SaaS environment
Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Ready to apply?
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About the Role
Mattermost is seeking a Senior Account Manager to own and grow a portfolio of commercial accounts across the Americas. This role is ideal for a proactive, strategic account leader who thrives on uncovering expansion opportunities, driving value-based conversations, and engaging confidently with stakeholders at every level of an organization.
While maintaining strong customer relationships and renewal success is critical, this role places a strong emphasis on proactive account growth, strategic planning, and the ability to clearly demonstrate the value of Mattermost through compelling discovery and product demos.
What You’ll Do
What We’re Looking For
Nice to Have
How Success Is Measured
Ready to apply?
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