OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a skilled Data Analyst with strong experience in BigQuery, SQL, and Qlik to support financial reporting and analytics. The ideal candidate will have a solid understanding of financial metrics, be comfortable working with large datasets, and translate complex data into clear, actionable insights for business and finance stakeholders. In this role, you will be responsible for analyzing financial and sales data, creating insightful reports, and providing strategic recommendations and driving data-driven insights and initiatives to optimize Financial performance and efficiency. This role involves interpreting complex data sets, identifying trends, and collaborating with cross-functional teams to optimize processes. Strong analytical skills, proficiency in data visualization tools, and the ability to communicate findings effectively are essential for this position.

YOUR EXPERIENCE

• 5 years of hands-on experience with data analysis tools and techniques (e.g., Salesforce, SQL, Python, R, Qlik/Tableau, Excel). SQL is a MUST HAVE.
• Experience in finance operations or data analyst role.
• Solid knowledge of financial reporting concepts and business finance
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Passion for data and its ability to drive business results.
• Bachelor's degree in business administration, Statistics, Data Science, or a related field.

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT 

We are seeking a highly skilled and motivated Technical Writer to join our team and contribute to the  development of clear, accurate, and user-centric product documentation, In this role, you will leverage your understanding of workload  automation, extensions and user needs to create and maintain documentation that empowers our users  and aligns with business objectives for this innovative solution. 

• Produce and maintain high-quality, clear, and concise documentation for our workload automation products, including user manuals, implementation guides, API documentation, and release notes. 
• Translate complex third-party integrations, cloud services and technical features into easily understandable documentation tailored for various user personas.
• Collaborate closely with automation domain experts, engineers, product managers, and other stakeholders to gather information, clarify requirements, and ensure the accuracy and completeness of technical documentation. 
• Ensure documentation accurately reflects the latest product changes, releases, and enhancements, including updates to product functionalities and integrations.
• Work within a fast-paced Agile development environment, adapting to evolving priorities and timelines while maintaining documentation quality.
• Contribute to the continuous improvement of our documentation processes and workflows, incorporating best practices for clarity and accuracy in financial and technical content.
• Maintain a consistent style and tone across all documentation, adhering to established style guides and documentation standards. 
• Incorporate user feedback and analytics to continuously improve documentation effectiveness and usability.
• Stay up to date with industry trends, tools, and best practices to improve the documentation process and deliver high-quality content.

YOUR EXPERIENCE 

• Bachelor's degree in Computer Science, Technical Communication, English, or equivalent experience in a software development role combined with technical writing.
• 3+ years of technical writing experience for complex B2B SaaS solutions, with demonstrated familiarity in software development, user personas, and tailored documentation.
• Proven experience creating technical documentation with tools such as MadCap Flare (or similar desktop-based authoring tools), HTML, XML, and Javascript. 
• An understanding of or experience practicing a Docs as Code framework (e.g., version control,  plain text authoring). 
• Exposure to or experience with version control systems (e.g., Git) and lightweight markup (e.g., Markdown), demonstrating an adaptability towards modern documentation practices.
• Familiarity with project management tools (e.g., Jira, Confluence) and API documentation tools (e.g., Swagger). 
• Excellent written and verbal communication, strong analytical and problem-solving skills, and the ability to work independently and collaboratively.
• Experience leveraging AI to improve documentation efficiency and quality.
• Technical experience with SAP, Docker, and Python scripting.

*Location: Hyderabad, India (can be hybrid, in office as requested).

OUR MISSION  

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US 

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. 

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

Redwood is looking to expand our team of Solutions Engineers, and in all areas, as demand for our Automation Platform is growing dramatically.

• Demonstrate products and services within our platform that will be beneficial to Prospects
• Preparing and delivering effective technical presentations & live overviews to assist in new Account acquisition
• Enable Account Executives with new insights & feedback to drive new Account acquisition
• Meet with clients at appointments for sales presentations
• Drive evaluations by new Accounts to validate their Use Cases and prove out their sought business outcomes
• Continuous learning of new technology as well as your understanding of our platform
• Observing the high quality of Redwood’s ethical standards in presentations, proposals, and overall representation of the company, including professional image and appearance.
• Teamwork: Must effectively build relationships with your Team & Company to ensure Customer needs are met and selling obstacles overcome.
• Resourcefulness: Must be constantly curious and possess a growth mindset.
• Competitive: Must possess initiative, confidence, and winning attitude.
• Goal- & Outcome-Oriented: Should possess a proven track record of setting, exceeding, and tracking/measuring/communicating the progress of meaningful objectives and goals.
• Detail-Oriented: Should be organized, able to plan and prioritize appropriately while demonstrating sound judgment and decision-making attributes.
• Communication: Strong interpersonal skills to include verbal and written communication.
• Dynamic Adaptability: Ability to shift course and change priorities, adeptly handling complex and dynamic requirements and deadlines with minimum impact to job responsibilities.

YOUR EXPERIENCE

• Experience in a pre-sales consulting role, preferably in Enterprise software solutions (Process Automation, ERP, Data Integration, MDM, Business Intelligence, ESB, databases).
• High level understanding of organizational structures in large enterprises and the typical challenges these organizations are facing 
• High level understanding of all aspects of ERP solutions: Financials, Procure to Pay, Plan to Build, Quote to Cash, Reporting, Data Quality.  
• Qualified candidates must have a bachelor’s degree from an accredited College or University.
• 3+ years of technical experience via Customer Success, Technical Support or Professional Services
• Ability to present products or services industry that would be beneficial to your client business, plan detailed presentations that show clients your product info, pricing, and benefits

OUR MISSION  

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US 

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. 

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

As the Product Leader for ActiveBatch and Tidal, you will own the product strategy, customer retention, and migration roadmap for Redwood's legacy workload automation portfolio.  You will maximize customer lifetime value, and position migrations as expansion opportunities—not churn events.

Cross-Functional Leadership

• Partner with RMJ Product team to ensure migration blockers are addressed in RMJ roadmap (feature parity, migration utilities, customer-specific integrations)
• Collaborate with Engineering (ActiveBatch/Tidal sustaining teams) to prioritize defect fixes, security patches, and compliance requirements while minimizing investment in legacy platforms
• Work with Customer Success to design migration engagement models: discovery workshops, migration planning, technical validation, go-live support
• Support Sales with migration business cases, competitive positioning  

Team Leadership & Mentorship

• Develop Product Owners responsible for backlog management, sprint ceremonies, and delivery execution
• Model product management best practices customer-centric discovery, data-driven prioritization, outcome-based roadmapping, transparent communication
• Build PO capability in migration management customer segmentation, churn risk assessment, migration planning, technical enablement

YOUR EXPERIENCE

Required Experience:

• 5–7 years in product management with demonstrated track record of shipping complex B2B enterprise software
• Legacy product management experience, Sustained platforms while building migration paths to modern architectures
• Customer retention expertise: Prevented churn during platform transitions, positioned migrations as value-add vs. disruption
• Enterprise software domain knowledge: Workload automation, ERP integration, cloud infrastructure, or mission-critical operations software preferred
• Cross-functional leadership: Partnered with Engineering, Sales, CSM, and Support to balance competing priorities and deliver customer outcomes
• Analytical rigor: Used data (renewal rates, support ticket trends, usage telemetry) to inform prioritization and predict churn risk

Preferred Experience:

• 8+ years in product management with portfolio-level accountability for multiple products or customer segments
• Migration strategy execution: Led customer migrations at scale (100+ accounts), developed segmentation models, built migration tooling/playbooks
• Workload automation or IT operations domain. Deep understanding of job scheduling, batch processing, ERP integration, SAP workflows, or cloud orchestration
• Team leadership Hired, developed, and retained Product Owners or junior PMs in distributed/offshore models

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT
As an AI Developer you will be responsible for leading high-impact AI initiatives across SDLC innovation and product research, setting technical direction, designing and evaluating experiments, and delivering prototypes and insights that shape Redwood’s development practices and product strategy.

• Lead the design and execution of AI experiments across the software development lifecycle, including coding, testing, code review, documentation, and CI/CD processes
• Evaluate and recommend AI tooling and define scalable adoption patterns across development teams
• Establish frameworks to measure the impact of AI on developer productivity, code quality, and delivery velocity
• Identify inefficiencies in development processes and propose AI-driven solutions for pilot and scale
• Champion structured, disciplined AI experimentation and clear communication of findings
• Lead exploratory research into AI capabilities for Redwood’s enterprise automation platform, including agents, orchestration patterns, and AI-powered interfaces
• Own end-to-end development of complex prototypes, from feasibility assessment to working demonstrations
• Translate emerging AI trends into actionable opportunities aligned with Redwood’s products and strategy
• Collaborate with product management and engineering leadership to shape research direction and ensure outputs are production-ready
• Provide technical leadership through design reviews, knowledge sharing, and mentorship of junior team members

YOUR EXPERIENCE

• 8+ years of professional software development experience, including at least 3 years working with AI/ML systems or LLM-based applications
• Proven ability to lead complex, ambiguous technical initiatives and deliver clear, actionable outcomes
• Deep hands-on experience with modern AI development, including LLM APIs, prompt design, RAG architectures, agent frameworks, and evaluation methodologies
• Strong backend engineering skills across languages such as Python, Java, or similar, with the ability to adapt to new technologies as needed
• Experience integrating AI into software development workflows and measuring its impact on engineering outcomes
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to diverse audiences
• Demonstrated influence on technical direction beyond immediate team scope through leadership, proposals, or architectural contributions

Bonus Skills

• Experience with enterprise automation, ERP systems, or workflow orchestration platforms 
• Familiarity with Model Context Protocol (MCP) or similar frameworks for AI tool use 
• Background in developer experience, platform engineering, or SDLC tooling  
• Experience in research, applied science, or AI prototyping environments   

Pay Transparency: The typical base salary range for this position is 132,000 - 165,000 CAD annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.
Vacancy Status: Existing vacancy
AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other 

YOUR IMPACT

Redwood Software is seeking a motivated and detail-oriented Technical Writer to join our team and support the development of clear, accurate, and user-centered content for Redwood’s Finance Automation solution.

In this role, you will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience. You will collaborate closely with product, engineering, and UX/design teams to ensure consistency across product documentation and in-product content.

We are particularly interested in candidates who are AI-forward and curious about emerging technologies, and who actively explore ways to responsibly incorporate AI tools into their documentation workflows, content design practices, and productivity strategies.

This is an excellent opportunity for a writer who understands how structured, well-designed content improves usability, adoption, and customer success — and who is excited about the evolving role of AI in technical communication.

Documentation & Content Development

• Produce and maintain high-quality, clear, and concise documentation for Redwood’s finance automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.

• Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.

• Ensure documentation reflects current product capabilities, enhancements, and integrations.

Content Design & Customer Experience

• Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.

• Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.

• Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.

• Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.

AI-Enabled Documentation Practices

• Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.

• Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.

• Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.

• Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience.

Cross-Functional Collaboration

• Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.

• Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.

• Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
• Contribute to improving documentation workflows, standards, and governance processes.

YOUR EXPERIENCE

• Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
• 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
• Demonstrated experience applying content design principles and contributing to user-centered content strategies.
• Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
• Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
• Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).
• Experience with collaboration and project tools such as Jira and Confluence.
• Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
• Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment.

AI Mindset & Experience

• Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality;

  or
  

• Demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects.

• Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity.

Nice to Have

• Exposure to workload automation, enterprise software, or cloud-based platforms.
• Familiarity with SAP, Docker, or basic Python scripting.
• Experience contributing to content governance frameworks or design systems.

What Success Looks Like

• Documentation is clear, accurate, and aligned with product releases.
• In-product content is consistent, user-centered, and aligned with design standards.
• AI tools are thoughtfully leveraged to enhance documentation quality and team productivity.
• Customers can successfully implement and use Finance Automation with minimal friction.
• Documentation and UI content support improved adoption, usability, and customer satisfaction.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business.

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. 
• Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. 
• Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. 
• Negotiate contract terms and pricing with customers, ensuring on-time renewals. 
• Work closely with Sales to hand off leads for upsell and cross-sell opportunities. 
• Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. 
• Forecast renewal revenue and provide regular updates to management. 
• Develop and execute renewal strategies to achieve or exceed renewal targets. 
• Continuously improve the renewal process and contribute to best practices. 
• Stay up-to-date on Redwood Software's products and services, as well as industry trends. 

YOUR EXPERIENCE

• 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
• Proven track record of achieving or exceeding renewal targets. 
• Strong negotiation and communication skills, both written and verbal. 
• Excellent relationship-building skills and ability to establish rapport with customers. 
• Ability to understand customer needs and identify opportunities for growth. 
• Strong analytical and problem-solving skills. 
• Experience with CRM systems (e.g., Salesforce) and other sales tools. 
• Ability to work independently and as part of a team. 
• Highly organized and detail oriented.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

At Redwood, you’ll be working on the software that drives many of the world’s biggest companies. Our customers use our software for business critical workflows like month-end accounting processes and managing supply chain logistics. If you’re looking to have a real impact on people’s lives and on the global economy, this is your opportunity!

We are seeking a passionate entry level Full Stack Software Developer with a strong focus on Java to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining robust and scalable full-stack applications that power our automation and SaaS platforms. You will work across the entire software development lifecycle, from concept to deployment, collaborating closely with product managers, designers, and other engineers to deliver high-quality, impactful solutions.

• Build and ship highly performant and scalable full-stack applications using Java, JavaScript, and related modern technologies
• Develop and maintain robust back-end services, ensuring our APIs are efficient and reliable.
• Build responsive, intuitive front-end user interfaces that enhance the customer experience.
• Take ownership of small-medium sized features, collaborating with product management to translate requirements into technical designs
• Participate in all phases of the software development lifecycle from initial whiteboarding to production monitoring.
• Write clean, maintainable, and well-documented code following best practices.
• Implement and maintain automated tests (unit, integration, and end-to-end) to ensure code quality and reliability.
• Participate in troubleshooting of software defects and production issues and take proactive approach to improving system health
• Voice your perspective in technical discussions with architecture regarding topics like scalability, security, and performance.
• Advocate for modern tools and better ways of working to keep our engineering culture elite.
• Work with the larger R&D team to find ways to leverage AI tools for increased productivity and quality.

YOUR EXPERIENCE 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Proven ability to build with Java 11/17 or Spring Framework through internships or high-quality personal/school projects.
• Proficiency with front-end technologies such as HTML, CSS, JavaScript, TypeScript, and modern JavaScript frameworks (e.g., ReactJS, MobX).
• Experience with RESTful API design and development.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
• Experience with unit testing and automation tools such as JUnit and Playwright.
• Practical knowledge of Unix environments, including command-line navigation, shell scripting (e.g., Bash), and basic log analysis for troubleshooting.
• Strong communication and interpersonal skills with a desire to contribute within a fast-paced high-performance team.. 

Preferred Skills and Qualifications:

• Experience with CI/CD pipelines and tools (e.g. Github actions, Jenkins, GitLab CI).
• Experience with relational databases (e.g., SQL, PostgreSQL, MySQL) and ORM frameworks (e.g., Hibernate, JPA). 
• Understanding of agile development methodologies (Scrum, Kanban)
• Familiarity with test-driven development (TDD) or behavior-driven development (BDD).Contributions to open-source projects or a strong GitHub portfolio.
• Familiarity with AI assisted development

Bonus Skills:

• Familiarity with other OS architectures Windows, Mac
• Experience building, maintaining, or integrating with app marketplaces

Pay Transparency: The typical base salary range for this position is 65,500 - 82,500 CAD annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

Why Join Us?

• Competitive compensation package, comprehensive health, dental, and vision benefits.
• Opportunity to work on innovative and impactful products that are transforming industries.
• Career boosting learning opportunities with dedicated learning time and in-person collaboration and mentorship with other engineers.
• Work with a highly skilled, passionate, and diverse team of engineers.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.  

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.  
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. 
•  Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.  
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.  
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.  
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.  
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.  
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)  
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.  
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. 
•  Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• Experience in Business-to-Business and software sales background  
• Proven track record in Account Management 
• Possess initiative, business acumen, confidence, and a competitive attitude.  
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.  
• Strong interpersonal skills to include verbal and written communication. 
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities. 
• Native-level or professional fluency (C1/C2) in German is essential, with the ability to navigate complex business conversations and written communications with ease.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

As UX Designer, you will own the end-to-end design of features and workflows for RunMyJobs, our enterprise automation platform. You'll collaborate with product managers, engineers, and customers to create intuitive experiences for complex automation workflows that empower finance and IT teams to orchestrate mission-critical business processes. You'll play a key role in building our design system from the ground up, establishing patterns and components that will scale across our product portfolio.

Product Design & Delivery

• End-to-end UX design for entire features and workflows within RunMyJobs

• Design intuitive interfaces for complex enterprise automation scenarios (job scheduling, workflow orchestration, monitoring)

• Create user flows, wireframes, prototypes, and high-fidelity designs that balance user needs with technical constraints

• Collaborate daily with product managers and engineers to ship high-quality experiences

• Participate in agile ceremonies and maintain design velocity alongside engineering sprints

• Conduct design QA and work with engineering to ensure implementation fidelity

User Research & Insights

• Plan and conduct user research activities (interviews, usability tests, observation sessions)

• Synthesize research findings into actionable insights and design recommendations

• Build empathy for enterprise users (finance teams, IT admins, automation engineers)

• Validate design decisions with real users and iterate based on feedback

• Partner with product management and customer success to understand user needs

Design System & Standards

• Contribute to building a new design system for Redwood's product portfolio

• Create reusable components, patterns, and guidelines that scale across features

• Consider existing design artifacts and evolve them into cohesive system

• Document design patterns and interaction standards

• Collaborate with engineers on component implementation and design tokens

• Advocate for design consistency and accessibility across products

Collaboration & Communication

• Present design work to cross-functional stakeholders and incorporate feedback

• Partner with product managers to define feature scope and success metrics

• Work closely with engineers to ensure designs are technically feasible

• Articulate design rationale and defend design decisions with data and user insights

• Leverage AI tools daily to accelerate design exploration, content generation, and workflow efficiency

YOUR EXPERIENCE

Required:

• 3-5 years of UX/product design experience, ideally in B2B SaaS or enterprise software

• Strong portfolio demonstrating full-stack UX capabilities (research, interaction design, visual design, prototyping)

• Experience designing for complex, data-dense enterprise applications

• Proficiency with Figma (primary tool) and modern design/prototyping tools

• Daily hands-on experience using AI tools (ChatGPT, Claude, Copilot, Midjourney, or similar) to enhance design productivity and workflows

• Demonstrated ability to balance user needs, business goals, and technical constraints

• Experience working in agile development environments alongside engineers

• Understanding of interaction design patterns, information architecture, and visual design principles

• Proven ability to conduct user research and translate insights into design solutions

• Experience contributing to or building design systems and component libraries

• Excellent communication and presentation skills

• Bachelor's degree in design, HCI, or related field (or equivalent experience)

Preferred:

• Experience designing automation, workflow, or developer tools

• Background in enterprise software domains (ERP, finance, IT operations, DevOps)

• Familiarity with accessibility standards (WCAG) and inclusive design practices

• Experience with front-end technologies (HTML, CSS, React) to collaborate effectively with engineers

• Experience using AI tools for design system work (component generation, design token automation)

• Track record of shipping complex features in cross-functional product teams

• Experience with user analytics and data-driven design decisions

• Contributions to open-source design systems or published design work

Pay Transparency: The typical base salary range for this position is CAD annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

As the Communications Manager, Analyst Relations, you will shape how the global analyst community understands and positions Redwood. You will own and scale our current analyst engagement strategy across Gartner and EMA while extending into Forrester, IDC, ISG, Everest Group and other relevant firms — ensuring Redwood is consistently and compellingly represented in automation, orchestration, ERP and AI-driven operations narratives.

This is not a coordination-only role. You will actively manage relationships, prepare executives for high-stakes engagements and influence how analysts interpret our roadmap, differentiation and market category. Your work will directly impact brand perception, competitive positioning and enterprise pipeline.

Analyst relations strategy and execution

• Own Redwood’s global analyst relations program, including strategy, engagement planning and performance tracking.
• Build and maintain strong relationships with analysts across major firms and relevant boutique research organizations.
• Lead preparation for Magic Quadrants, Market Guides, Waves and other analyst evaluations, partnering closely with Product, Product Marketing and executive leadership.
• Develop clear, differentiated briefing materials that articulate Redwood’s value, roadmap and competitive strengths.
• Coordinate analyst briefings, inquiries and advisory sessions to ensure consistent, strategic messaging.
• Expand Redwood’s analyst footprint into new automation, AI and ERP-related coverage areas.

Strategic narrative and positioning

• Partner with Product Marketing to ensure consistent, differentiated messaging across analyst conversations and market communications.
• Influence how automation, orchestration and SAP modernization narratives are framed in the market.
• Translate analyst insights and feedback into actionable recommendations for Product and GTM teams.
• Identify opportunities to proactively shape category discussions rather than react to them.

Executive engagement and visibility

• Prepare executives for analyst briefings and high-impact interactions.
• Support thought leadership opportunities aligned to analyst research themes and emerging trends.
• Align analyst engagement with broader corporate communications, PR and launch initiatives.

Measurement and impact

• Track analyst sentiment, coverage, report inclusion and positioning shifts.
• Monitor impact on brand perception and pipeline influence.
• Provide regular updates to executive leadership on analyst engagement progress and strategic opportunities.

YOUR EXPERIENCE

• 5+ years of experience in Analyst Relations, Corporate Communications or Product Marketing within B2B SaaS or enterprise technology.
• Direct experience managing relationships with top-tier analyst firms (Gartner experience strongly preferred; EMA experience a plus).
• Experience supporting Magic Quadrants, Waves or similar evaluations.
• Strong understanding of enterprise software, automation, ERP ecosystems, IT operations or AI-driven platforms.
• Exceptional writing and storytelling skills, with the ability to translate complex technology into compelling narratives.
• Strong executive presence and comfort, preparing leaders for strategic engagements.
• Highly organized, proactive and comfortable operating with significant ownership.
• Ability to balance strategic thinking with hands-on execution.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Redwood Software is looking for a results-driven, ambitious, organized Business Development Representative (BDR) to join our team! As a BDR, you’ll align with Sales and Marketing to prospect into strategic accounts and serve as a prospect’s first personal interaction with our company. You’ll be responsible for generating buyer conversations that will result in qualified sales opportunities. 

• Collaborate with sales team members to schedule discovery calls and product demos with a high rate of conversion and attendance.

• Use tools like 6sense, LinkedIn Sales Navigator, and ZoomInfo to prospect into strategic accounts

• Perform account research to efficiently tailor outbound emails and articulate the value Redwood provides

• Qualify leads through research, targeted communication, and listening skills.

• Provide in-depth information to the sales team to enable qualified and productive discussions and product demonstrations.

• Identify and make recommendations for ways to improve processes and tools.

• Meet or exceed assigned quota of contact engagements.

• Effectively record and maintain information within various tracking systems.

YOUR EXPERIENCE

• Highly organized and detail-oriented, with the ability to plan and prioritize appropriately.

• Ability to shift course and change priorities, adeptly handling complex and dynamic requirements and deadlines with minimum impact to job responsibilities.

• Demonstrate initiative, confidence, and a competitive attitude.

• Recognize the needs of the user and offer accurate and clear information about product features, capabilities, and advantages.

• Proven track record of setting, exceeding, tracking, measuring, and communicating the progress of meaningful objectives and goals.

• Strong interpersonal skills (verbal and written).

• Effectively communicate, coordinate, collaborate, and build relationships with Marketing, Sales, and other departments.

• Ability to pick up on technical concepts.

• Motivated to continuously learn and improve both your professional and personal knowledge and skill set.

• Highly qualified applications may possess (these skills/experiences are not required):

  • A 4-year bachelor’s degree

  • Sales experience

  • Technical skills

  • Experience with CRMs and sales enablement platforms (Salesforce, Outreach, LinkedIn Sales Navigator, 6sense, etc.)

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT
As a Administrative & Site Operations Executive you will be responsible for ensuring seamless workplace operations, supporting office administration, enabling onboarding and employee experience, and coordinating site activities to maintain a productive and engaging Hyderabad office environment.

• Serve as the primary point of contact for daily site operations and workplace management
• Manage office administration including supplies, pantry, inventory, and procurement
• Coordinate with vendors for office services, maintenance, housekeeping, and supplies
• Support leadership with scheduling, meeting coordination, and operational needs
• Plan and execute site events, team gatherings, and employee engagement activities
• Partner with HR on onboarding processes, documentation, and employee initiatives
• Coordinate new hire logistics including workspace setup, access, welcome kits, and induction schedules
• Maintain employee records and support administrative HR processes
• Act as the first point of contact for guests, candidates, vendors, and visitors
• Ensure a professional and welcoming visitor experience
• Support leadership visits including logistics, workspace readiness, and meeting coordination

YOUR EXPERIENCE

• 3–6 years of experience in Administration, Office Operations, Site Management, or similar roles
• Experience supporting leadership or working in cross-functional environments
• Strong communication, organizational, and multitasking skills
• Proficiency in Google Workspace, MS Office, Slack, Zoom, and similar tools
• Ability to prioritize tasks, maintain confidentiality, and adapt to changing requirements
• Experience in office supplies management, procurement, and vendor coordination preferred
• Experience in a technology or engineering environment preferred
• Proactive, solution-oriented mindset with strong problem-solving abilities
• Strong interpersonal skills with the ability to foster a positive workplace culture
• High level of accountability, flexibility, and adaptability in a dynamic environment

OUR MISSION

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server – in the cloud or on-premise – with confidence and control.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Redwood Software is seeking a passionate and results-driven Customer Advocacy Marketing Manager to build and lead a world-class customer advocacy program from the ground up.  This role is pivotal in amplifying the voice of our customers, driving brand loyalty, and fueling business growth. You will be responsible for developing and executing a comprehensive strategy encompassing customer references, case studies, content creation, speaking opportunities, awards programs and user community engagement. This is a highly visible and impactful role that requires strategic thinking, creative execution, and a deep understanding of customer engagement. If you are a self-starter with a passion for building programs from scratch and a proven track record of success in customer advocacy, we want to hear from you!

• Develop and implement a comprehensive customer advocacy program strategy, including goals, objectives, and key performance indicators (KPIs).
• Build and manage a robust customer reference program, identifying, recruiting, and nurturing customer advocates.
• Oversee the creation of compelling customer success stories, case studies, testimonials, and other advocacy content across various formats (written, video, etc.).
• Identify and secure customer speakers for webinars, conferences, and other events, providing them with the necessary support and resources.
• Design and execute a customer awards and recognition program to celebrate customer achievements and foster a sense of community.
• Partner with the customer education team to develop and manage a thriving online user community, facilitating peer-to-peer interaction and knowledge sharing.
• Spearhead the planning and execution of an annual in-person user conference, creating a valuable experience for customers and showcasing Redwood’s solutions.
• Collaborate with sales, marketing, product, and customer success teams to align on advocacy initiatives and maximize program impact.
• Track and report on program performance, demonstrating the value of customer advocacy to the organization.
• Stay up-to-date on industry best practices and emerging trends in customer advocacy marketing.

YOUR EXPERIENCE

• 5+ years of experience in B2B marketing or customer success, with a focus on customer advocacy, customer marketing, or related areas.
• Proven track record of building and managing successful customer advocacy programs from scratch.
• Experience in developing and executing various types of customer content (case studies, testimonials, videos, etc.).
• Strong understanding of customer engagement strategies and best practices.
• Excellent communication, interpersonal, and presentation skills, with the ability to build relationships with customers and internal stakeholders.
• Experience managing customer communities and user conferences is a plus.
• Ability to work independently and as part of a team, with strong project management and organizational skills.
• Data-driven approach with experience in tracking and reporting on program performance.
• Experience in the software industry, particularly in the automation or managed file transfer space, preferred..
• Bachelor’s degree in Marketing, Communications, or a related field; advanced degrees or certifications are a plus.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a detail-oriented and proactive Recruiting Operations Specialist to join our dynamic team. The ideal candidate will be responsible for managing and optimizing our Applicant Tracking System (ATS) Greenhouse,, designing and streamlining recruiting workflows, and ensuring seamless coordination between various stakeholders in the hiring process. This role requires a keen understanding of recruiting processes, exceptional organizational skills, and the ability to thrive in a fast-paced environment.

• Maintaining ATS Data (Greenhouse): Ensuring data accuracy and implementing best practices to optimize system usage.
• Designing and Optimizing Recruiting Workflows: Collaborate with cross-functional teams to design, document, and improve recruiting workflows, ensuring efficiency and alignment with organizational goals.
• Partnering with Hiring Managers and Finance: Work closely with hiring managers and finance to ensure alignment on headcount planning, budgeting, and forecasting, providing insights and recommendations based on recruiting data.
• Running Recruiting Reports and Building Dashboards: Generate regular reports on recruiting metrics such as time-to-fill, source effectiveness, and candidate pipeline status. Design and maintain dashboards to provide stakeholders with real-time visibility into recruiting performance.
• Coordinating Interview Scheduling: Manage the end-to-end interview scheduling process, liaising with recruiters, hiring managers, and candidates to coordinate interview logistics, ensuring a smooth and positive candidate exCandidate Experience Enhancement: Continuously assess and improve the candidate experience throughout the recruitment process. Implement strategies to enhance candidate engagement, satisfaction, and retention, from initial contact to onboarding.
• Vendor Management: Oversee relationships with external vendors, including recruitment agencies, background check providers, and job boards. Negotiate contracts, monitor performance, and ensure compliance with service level agreements.
• Recruiting Technology Evaluation and Implementation: Stay updated on emerging trends and technologies in recruiting operations. Evaluate new tools and platforms to enhance efficiency, streamline processes, and improve outcomes. Lead the implementation of selected solutions, providing training and support to users as needed.
• Compliance and Data Security: Ensure compliance with relevant regulations and company policies related to recruiting operations, including data privacy and security requirements. Conduct audits and assessments to identify areas for improvement and mitigate risks.
• Process Documentation and Training: Develop and maintain documentation of recruiting processes, procedures, and best practices. Provide training and support to recruiters, hiring managers, and other stakeholders to ensure adherence to established processes and standards.
• Strategic Projects and Initiatives: Collaborate with senior leadership and cross-functional teams on strategic projects and initiatives related to talent acquisition and workforce planning. Contribute insights and recommendations to inform decision-making and drive continuous improvement.

YOUR EXPERIENCE

• Minimum 2 years of Recruiting Operations Experience
• Proficiency in Applicant Tracking Systems (ATS), Workday & Greenhouse preferred
• Strong Analytical Skills
• Project Management Experience
• Vendor Management Experience
• Training and Documentation Skills
• Strategic Thinking
• Bachelor's Degree or relevant industry experience

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Our collaborative and dynamic environment fosters creativity, continuous learning, and a passion for building exceptional products. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a highly skilled and passionate Full Stack Software Developer with a strong focus on Java to join our growing engineering team. In this role, you will be instrumental in designing, developing, and maintaining robust and scalable full-stack applications that power our automation and SaaS platforms. You will work across the entire software development lifecycle, from concept to deployment, collaborating closely with product managers, designers, and other engineers to deliver high-quality, impactful solutions.

• Design, develop, and implement highly performant and scalable full-stack applications using Java, Javascript,  and related technologies.
• Build and maintain robust back-end services, APIs, and microservices.
• Develop responsive and intuitive front-end user interfaces.
• Collaborate with product management to understand requirements and translate them into technical specifications.
• Participate in all phases of the software development lifecycle, including planning, design, coding, testing, deployment, maintenance, and assisting support.
• Write clean, maintainable, and well-documented code following best practices.
• Implement and maintain automated tests (unit, integration, and end-to-end) to ensure code quality and reliability.
• Troubleshoot, debug, and resolve software defects and production issues.
• Contribute to architectural discussions and decisions to ensure scalability, security, and performance.
• Stay up to date with emerging technologies and industry trends and advocate for their adoption where appropriate.
• Mentor less experienced developers and contribute to a culture of continuous learning and improvement

YOUR EXPERIENCE 

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• Professional experience as a Full Stack Software Developer, with a strong emphasis on Java (Java 11/17).
• Strong proficiency in Java and the Spring Framework (Spring Boot, Spring MVC, Spring Security).
• Experience with relational databases (e.g., SQL, PostgreSQL, MySQL) and ORM frameworks (e.g., Hibernate, JPA). 
• Solid understanding of front-end technologies such as HTML, CSS, JavaScript, TypeScript, and modern JavaScript frameworks (e.g., ReactJS, MobX).
• Experience with RESTful API design and development.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes).
• Excellent problem-solving, analytical, and debugging skills. 
• Unit testing and automation tools such as JUnit and Playwright.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a team environment. 

Preferred Skills and Qualifications:

• Experience with message queues (e.g., Kafka, RabbitMQ).
• Knowledge of NoSQL databases (e.g., MongoDB, Cassandra).
• Experience with CI/CD pipelines and tools (e.g. Github actions, Jenkins, GitLab CI).
• Understanding of agile development methodologies (Scrum, Kanban)
• Familiarity with test-driven development (TDD) or behavior-driven development (BDD).
• Experience in the automation or SaaS industry.
• Contributions to open-source projects or a strong GitHub portfolio.

Bonus Skills:

•  SAP knowledge: ABAP, HANA
• OS knowledge: Windows, UNIX (Linux), Mac
• Relational databases (eg: H2, Postgres)
• Gradle
• Shell scripting
• Jest
• Tomcat
• AWS
• Experience with AI

Why Join Us?

• Competitive compensation package, comprehensive health, dental, and vision benefits.
• Opportunity to work on innovative and impactful products that are transforming industries.
• Generous paid time off, holidays and flexible work arrangements.
• Work with a highly skilled, passionate, and diverse team of engineers.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• “One Redwood” company culture.

OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT
As a Senior Full Stack Software Developer you will be responsible for leading the design, development, and delivery of scalable full-stack applications, shaping system architecture, and driving engineering excellence across Redwood’s automation and SaaS platforms.

• Design, develop, and implement scalable, secure, and high-performance full-stack applications using Java, JavaScript, and related technologies
• Architect and build backend services, APIs, and microservices with a focus on scalability, reliability, and maintainability
• Develop responsive, accessible, and high-quality front-end user experiences
• Partner with product managers and stakeholders to define technical strategy and translate business requirements into system designs
• Own and contribute across the full software development lifecycle, from architecture and design to deployment and optimization
• Establish and promote best practices in coding, testing, observability, performance optimization, and AI usage
• Lead architectural discussions and influence technical decisions for long-term scalability and performance
• Identify and resolve complex technical challenges, including production issues and system bottlenecks
• Champion automated testing strategies including unit, integration, and end-to-end testing
• Mentor and coach junior and mid-level developers, fostering a culture of engineering excellence
• Stay current with emerging technologies and drive adoption of innovative solutions

YOUR EXPERIENCE

• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• 5+ years of professional experience in full stack development with strong expertise in Java (Java 11/17+)
• Deep proficiency in Java and experience designing distributed systems
• Strong experience building scalable APIs and microservices architectures
• Experience with front-end technologies including HTML, CSS, JavaScript/TypeScript, and frameworks such as React
• Experience with cloud platforms (AWS, Azure, or GCP) and containerization/orchestration tools such as Docker and Kubernetes
• Strong understanding of system design principles including scalability, resiliency, and security
• Proven ability to troubleshoot complex systems and implement long-term solutions
• Experience with automated testing frameworks (e.g., JUnit, Playwright) and quality engineering practices
• Strong communication and collaboration skills in agile environments
• Experience mentoring developers and contributing to team growth and technical direction

BONUS SKILLS

• Experience with event-driven architectures and message queues (e.g., Kafka, RabbitMQ)  
• Experience contributing to system architecture or technical strategy  
• Advanced knowledge of relational databases (e.g., PostgreSQL, MySQL) and ORM frameworks (Hibernate, JPA) 
• Experience designing and maintaining CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI)  
• Understanding of agile methodologies and modern development practices (TDD/BDD)  
• Experience with application performance tuning and diagnostics at the OS level 
• Experience with the Spring ecosystem (Spring Boot, Spring MVC, Spring Security)  
• Experience in SaaS, enterprise software, or automation platforms  
• Contributions to open-source projects or strong GitHub portfolio  
• Experience building AI-integrated product architectures  
• Experience with app marketplaces or platform integrations  
• Experience decomposing monolithic applications into microservices  
• Experience integrating with SAP ABAP or HANA  
• Proficiency with shell scripting 
• Experience deploying and integrating with AWS  
• Familiarity with Windows and Mac OS environments  
• Familiarity with Gradle and Tomcat  

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.  

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.  
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. 
•  Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.  
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.  
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.  
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.  
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.  
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)  
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.  
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. 
•  Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• Experience in Business-to-Business and software sales background  
• Proven track record in Account Management 
• Possess initiative, business acumen, confidence, and a competitive attitude.  
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.  
• Strong interpersonal skills to include verbal and written communication. 
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.  

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT
As a Partner Marketing Campaign Manager you will be responsible for planning, executing, and optimizing partner and channel marketing campaigns with a focus on strategic partners such as SAP and AWS, leveraging data-driven insights to drive engagement, pipeline growth, and revenue impact.

• Execute multi-touch ABM demand-generation programs and partner co-marketing campaigns, including messaging, asset creation, content, paid media, webinars, and events/trade shows

• Build campaign and partner strategies, defining the best approach for each channel motion

• Support partners through enablement, events, and co-marketing initiatives

• Collaborate with the alliances team to create and deliver partner enablement assets

• Manage partner BDF, events, and co-marketing programs

• Work cross-functionally with alliances, BDRs, sales, and marketing teams

• Utilize marketing platforms such as Salesforce, Outreach, Marketo, and 6Sense to support partner initiatives

• Leverage Salesforce and reporting tools to evaluate campaign performance

• Analyze and measure campaign impact on engagement, pipeline, and influenced revenue

• Provide ongoing reporting on account engagement and campaign traction

• Use data and industry best practices to generate insights and optimize programs for target accounts

YOUR EXPERIENCE

• 4+ years of experience in channel marketing, integrated campaign management, or a related field

• Digital and email marketing experience, preferably in B2B enterprise software/SaaS

• Experience with CRM, ABM, and marketing automation platforms (e.g., Salesforce, 6Sense, HubSpot)

• Strong project management skills

• Experience managing partner initiatives with SAP preferred but not required

• Proven ability to execute innovative, multi-channel demand generation programs

• Strong analytical, results-oriented, and detail-oriented mindset

• Demonstrated ability to set, track, measure, and communicate progress against goals

• Self-starter capable of managing time and priorities with limited guidance

• High adaptability, flexibility, and accountability

• Ability to thrive in data-driven, fast-paced environments

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our solutions help thousands of organizations across 150 countries execute with speed and precision.

We pride ourselves on having an inclusive, supportive, coaching culture, giving you the opportunity to build lasting relationships with all our team members and senior leadership.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

WORK ARRANGEMENT

This is a hybrid role based out of our leased Markham, Ontario office (target opening date: July 2026). In alignment with Redwood’s Canada In-Office Policy, the following schedule applies:

• Monday and Tuesday are mandatory in-office days for all GTA-based employees.

• Wednesday through Friday are flexible — work from the office or remotely based on team needs, project requirements, and personal preference.

• A monthly innovation and team-building day will be held in-office. 

• All GTA-based employees are required to be in-office for one full week (Monday–Friday) each fiscal quarter. Dates are communicated at least four weeks in advance.

Given the nature of this role — supporting multiple ELT members and serving as the operational anchor for the Markham office — additional in-office presence may be expected during leadership visits, executive offsites, and key planning periods. Flexibility to be on-site when it matters most is essential to success in this position.

YOUR IMPACT

As Redwood opens its first Canadian office in Markham, Ontario, this newly created role sits at the intersection of two critical functions: launching and running a best-in-class physical workspace, and providing high-impact executive support to 3-4 members of our Executive Leadership Team (ELT).

You will be the on-the-ground force that brings our Markham office to life — establishing culture, coordinating the day-to-day, and making sure local team members have everything they need to do their best work. Simultaneously, you will operate as a trusted executive partner, keeping senior leaders organized, on time, and focused on what matters most.

You will collaborate closely with two other EAs (based in Florida and Virginia) to ensure consistent, high-quality executive support, and you will report to the Chief of Staff to the CEO. This is a high-impact, high-trust role for someone who is deeply organized, proactive, and energized by variety.

Office Management (40% time)

• Support all activities related to the opening of our leased Markham office, including coordinating with vendors, building management, and IT to ensure readiness for a July 2026 launch — target headcount of 40–55 employees by end of year.

• Serve as the primary point of contact for all office-related matters — facilities, supplies, equipment, maintenance, and vendor relationships.

• Create a welcoming, functional, and well-organized work environment that reflects Redwood's culture and supports both on-site meetings and remote engagement.

• Plan and execute in-office employee engagement events, team meetings, all-hands gatherings, and culture moments that connect local employees to the broader global organization.

• Own office budgets, expense tracking, and invoice processing related to facilities and operational needs.

• Establish and maintain office policies, procedures, and safety protocols in compliance with local regulations and Redwood's global standards.

• Partner with IT, HR/People, and Finance to support seamless onboarding experiences for new hires based in or visiting the Markham office.

• Manage relationships with building management, security, cleaning services, and other local service providers.

• Act as a cultural ambassador — helping remote employees feel connected when they visit, and ensuring local employees feel part of One Redwood.

Executive Assistance (60% time) 

• Provide proactive, anticipatory calendar management for 3-4 ELT members, including one semi-local to the Greater Toronto Area and others based remotely. 

• Coordinate complex, multi-party meeting scheduling across time zones, balancing competing priorities with professionalism and good judgment.

• Manage end-to-end domestic and international travel arrangements including flights, accommodations, ground transportation, visa/entry requirements, and detailed travel itineraries.

• Own expense management — accurately processing and submitting expense reports and ensuring timely reconciliation for supported executives.

• Coordinate logistics for leadership offsites and cross-functional executive sessions — including room booking, A/V, catering, and materials.

• Maintain organized digital filing systems, shared drives, and reference documents for ELT members.

• Collaborate with the EA team in the US to share best practices, align on processes, and cover for one another as needed.

• Handle sensitive and confidential information with complete discretion and professionalism at all times.

YOUR EXPERIENCE

• 4+ years of combined experience in office management, executive assistance, or administrative operations, ideally within a fast-paced technology or SaaS environment.

• Bachelor’s degree in Business Administration, Communications, or a related field.

• Demonstrated experience managing complex, multi-stakeholder calendars and travel logistics across time zones.

• Proven ability to manage an office environment independently — from vendor relationships to facilities operations to employee engagement.

• Exceptional organizational skills with the ability to juggle multiple priorities, adapt to shifting demands, and maintain high-quality output under pressure.

• Strong written and verbal communication skills; comfortable drafting executive communications and interfacing with senior leaders.

• High degree of discretion and integrity when handling confidential information.

• Proficiency with modern productivity and collaboration tools including Google Workspace or Microsoft 365, Slack, Zoom, and expense management platforms. 

• Self-starter mindset with a bias for action — you don't wait to be asked, you anticipate needs and move forward with confidence.

• Comfortable operating in a global, remote-first organization where communication, autonomy, and clarity are critical.

Nice to Have

• Experience leveraging AI tools (e.g., ChatGPT, Claude, or similar) to automate repetitive tasks, streamline workflows, or surface insights. 

• Experience supporting C-suite or senior ELT executives in a global organization.

• Familiarity with Greenhouse, Workday, or similar HR/ATS platforms.

• Background in helping stand up or scale a new office location.

• Experience coordinating events, offsites, or company-wide meetings at scale.

WHY REDWOOD

This is a rare opportunity to put your fingerprints on something new. You will not be inheriting an established office — you will be building one. From day one, you will have a direct line to senior leadership, genuine ownership of your work, and the ability to shape how Redwood shows up in Canada.

We are a company that moves fast, values curiosity, and believes in giving people the autonomy to own their outcomes. If you thrive in environments where no two days are the same, where your contributions are visible, and where "it's not my job" is not in your vocabulary — you will find a home here.

Pay Transparency: The typical base salary range for this position is 87,175 - 99,875 CAD annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

The Strategic Account Manager owns and grows relationships with some of the world's largest and most complex organisations. Building, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients . This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy
• Grow businesses existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed
• Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• BA/BS Degree or equivalent business experience
• 7+years of successful enterprise sales experience 
• Proven track record of successful customer engagements across a spectrum of enterprise-class verticals.
• Demonstrated success selling to Fortune 500 companies
• A strong foundation for strategic and tactical selling of a solution sale.
• Excellent presentation and negotiation skills.
• Motivated to advance growth in an entrepreneurial, rapidly growing company environment.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT
The Professional Service Consultant role is instrumental in assisting Redwood customers ranging from Fortune global enterprises to midsized businesses to leverage our solutions to orchestrate automation across distributed and heterogeneous platforms and enterprise business applications including SAP, Oracle, PeopleSoft, data warehousing and OS tasks.

The range of responsibilities includes product installation and configuration, training, conducting workshops and providing best practices guidance to advance our customer’s automation business needs.

• Assist customers with installation, configuration, training and use of Redwood solutions
• Perform analysis, scoping, and effort estimation to meet customer requirements
• Provide configuration, architecture & installation recommendations based on product best practices & customer needs
• Coordinate with other Redwood resources including Engagement Managers to update project status, timeline, effort, and expected completion
• Communicate effectively and professionally with business and technical contacts
• Utilize supporting materials (project plan templates, architecture diagrams, etc) to communicate findings & recommendations to the customer or internally
• Travel to customers, partners, and Redwood Software sites as needed

YOUR EXPERIENCE

• 3+ years of IT Consulting experience
• Proven competence in IT Consulting, including training, installation, architecture design, and testing
• Interest in problem-solving & learning new technologies
• Experience or an understanding of SaaS solutions & integrations
• Knowledge of one or more Cloud providers (AWS, Azure, GCP, etc.)
• Knowledge of one or more identity providers (Active Directory, Okta, etc.)
• Knowledge and understanding of SSO, particularly SAML providers
• Knowledge of SAP jobs scheduling or other scheduling solutions (Autosys, Control-M)
• Experience with UNIX, Windows, & Linux at a power user level
• Experience and understanding of API usage, including REST and SOAP
• Knowledge of communication protocols, including HTTP, FTP, and SSH
• Good communication & presentation skills
• Excellent time management and task management skills
• Demonstrated ability to manage and prioritize multiple client projects
• Demonstrated ability to learn on the go/on the job in a fast-paced environment

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Our flagship SaaS platform, RunMyJobs (RMJ), is the first composable automation platform specifically built for ERP environments. We enable organizations to orchestrate, manage, and monitor workflows across applications, services, and infrastructure — in the cloud or on premises.

Our global team of automation experts, engineers, and customer success professionals work together to deliver seamless automation transformations.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a Forward Deployed Software Engineer focused on migration tooling and customer onboarding to RunMyJobs (RMJ).  This role is part of an exciting new Forward Deployed Engineering team that is part of the Global Professional Services team that sits in the intersection of Product Engineering and Go To Market teams.

In this role, you will operate at the intersection of engineering and delivery. Your primary focus will be designing, building, and enhancing migration frameworks, tooling, and automation accelerators that enable customers to smoothly transition from legacy schedulers and automation platforms into RMJ. 

This is a forward deployed engineering role — highly technical, impact-driven, and closely aligned to real-world customer migration challenges.

You will work closely with:

• Migration Architects to design scalable and reusable migration patterns

• Professional Services to enable efficient customer onboarding

• Engineering & Product to improve platform capabilities based on field learnings

• Customers (occasionally) to validate requirements, troubleshoot edge cases, and ensure successful implementations

Migration Tooling & Automation

• Design and develop scalable migration tooling, scripts, and automation frameworks to accelerate onboarding into RunMyJobs.

• Build reusable components to migrate workflows, jobs, dependencies, and configurations from legacy systems.

• Identify migration bottlenecks and develop technical solutions to streamline data transformation and validation.

• Contribute to internal tooling that increases migration repeatability, reliability, and speed.

Forward Deployed Engineering

• Partner with Migration Architects to translate migration strategies into executable tooling and frameworks.

• Support Professional Services during complex or high-impact migration engagements.

• Troubleshoot migration-related production issues and resolve edge cases.

• Occasionally engage directly with customer technical teams to understand source environments and validate solutions.

Platform & Product Collaboration

• Provide structured feedback to Product and Core Engineering teams to improve RMJ migration capabilities.

• Contribute to architectural discussions ensuring scalability, security, and performance.

• Advocate for automation best practices in enterprise migration scenarios.

Engineering Excellence

• Write clean, maintainable, well-documented code.

• Implement automated testing (unit, integration, end-to-end).

• Contribute to CI/CD improvements for migration tooling.

• Mentor team members and contribute to a culture of continuous improvement.

YOUR EXPERIENCE

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

• Strong professional experience in Java (Java 11/17+)

• Experience building backend services, APIs, and automation tooling.

• Experience with XML and JSON types, libraries like Jackson, Lombok

• Experience with relational databases (PostgreSQL, MySQL) Experience with scripting and automation (e.g., Shell scripting, Gradle).

• Familiarity with containerization (Docker) Strong debugging and troubleshooting skills in complex environments.

• Experience with automated testing (JUnit, AssertJ, Mockito).

• Ability to collaborate cross-functionally across engineering, architects, and delivery teams.

• Experience with AI-driven automation use cases

• Experience migrating enterprise systems or schedulers to modern SaaS platforms.

• Background in automation, workload scheduling, or ERP environments.

• SAP knowledge (ABAP, HANA).

• Experience with CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI).

• Experience in customer-facing or forward deployed engineering roles.

• Experience with AI-driven automation use cases.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood’s customer base. You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood’s footprint within existing accounts. Your leadership will directly influence revenue growth, customer satisfaction, and long-term customer value. By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood’s broader go-to-market goals while fostering a high-performing, customer-obsessed team culture.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products.
• Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.
• Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.
• Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team.
• Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities.
• Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed.
• Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health.
• Identify new opportunities through customer insights, usage patterns, and renewal signals.
• Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed.
• Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.
  
  

YOUR EXPERIENCE 

• 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
• Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
• Proven ability to lead and inspire customer-facing teams, driving performance and professional growth.
• Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios.
• Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
• Experience facilitating collaboration across functional teams in both in-person and virtual environments.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
• Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

Soft Skills & Leadership Qualities

• Strong personal drive to support team success and individual development.
• Passion for working in a dynamic, problem-solving environment within enterprise software.
• Outstanding written and verbal communication skills.
• Ability to operate confidently with customers at the executive level.
• Demonstrates professionalism, accountability, and a growth mindset.
• A collaborative team player who builds trusted relationships across all functions.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

We are seeking a GTM Engineer to lead the design, implementation, and optimization of AI-driven tools, automations, and processes across the marketing department. This role is responsible for ensuring that our marketing organization leverages AI safely, efficiently, and creatively — from campaign automation to content production and analytics. Your mission is to move beyond standard "out-of-the-box" integrations to build a custom, high-velocity data fabric that connects our broad marketing stack into a cohesive revenue machine.

In this role, you will be an internal consultant working hands-on with our marketing team members to map their workflow into steps that can be automated with a combination of AI, automation tools such as Make.com or Workato, and point marketing AI tools such as Tofu, Regie.ai, RevSure, etc. You will deconstruct complexity and own the connectivity of our systems, turning raw signals into actionable revenue triggers.

You will also help integrate our marketing tech stack with our AI tech stack.

• Build and maintain automations across systems using automation platforms such as Make.com, n8n, Workato, Zapier etc.
• Evaluate when we should automate ourselves in tools such as Make.com versus getting an AI marketing tool such as Tofu, Regie.AI, etc.
• Map marketing workflows and identify opportunities for automation (content creation, segmentation, reporting, QA).
• Serve as an internal consultant to campaign engineers, content creators, and demand-gen leads.
• Train and support marketing teams on AI best practices and responsible adoption. 
• Measure impact/ROI of AI tools; continuously monitor and optimize automation performance and ROI.
• Design API-driven integrations between AI platforms and existing MarTech stack, keeping attribution in mind.
• Explore opportunities to build scalable API processes to automate bulk updates as brand, legal or programming developments require changes across email, form, landing page or programs. Finding creative processes to uplevel the tactical requirements as the company grows or campaigns pivot
• Develop prompt libraries, fine-tuned models, and reusable automation templates.

YOUR EXPERIENCE

Marketing & AI Knowledge

• 5+ years in marketing operations, marketing technology, demand gen or related fields with an understanding of B2B GTM
• Deep understanding of MarTech platforms (Salesforce, Marketo, Outreach, etc.) 
• Basic understanding of a marketing funnel and campaign attribution with familiarity in pipeline and revenue metrics as they pertain to marketing and sales development.
• Experience working with AI marketing software such as Tofu, Regie.ai, RevSure, etc.
• Strong grasp of generative AI (e.g., GPT, Claude, Gemini), predictive modeling, and workflow automation platforms (e.g., Make.com, Zapier, Workato).
• Ensure all AI-driven processes adhere to data privacy, compliance, and brand standards.
• Experience evaluating and implementing emerging AI tools for marketing automation
• Deep curiosity about how AI can reshape marketing workflows and drive GTM efficiency
• Comfort operating in fast-evolving AI and MarTech environments

Technical Skills

• Coding: Proficiency in Python and JavaScript for automation scripts, data transformations, and API integrations.
• APIs: Ability to design, test, and deploy API calls between marketing systems (REST, GraphQL).
• Data: Familiarity with SQL, JSON, and ETL pipelines for marketing data processing.
• Automation Frameworks: Experience building workflows in Make.com, Airflow, or similar.
• AI Agents: support the design and maintenance of agents and workflows that can create cohesive workflows across tools 

Business & Soft Skills

• Strong project management and cross-functional collaboration skills.
• Excellent communication skills — able to explain AI workflows to both technical and non-technical stakeholders.
• Ability to analyze and measure demand, performance and ROI as it relates to marketing campaigns and influence
• Ability to balance speed and innovation with compliance and brand governance.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

As a People Business Partner (PBP) at Redwood, you won’t just advise the business — you’ll help redefine how work gets done. Operating at the intersection of AI curiosity and sharp business acumen, you’ll partner with senior leaders to build a forward-thinking talent strategy that outpaces the market. From algorithmic org design and AI-first enablement to precision talent management and data-driven employee relations, you’ll use advanced analytics and intelligent automation to elevate decision-making, accelerate performance, and shape a workforce built for the future.

Strategic Partnership

• Talent Strategy: Partner with the CFO and R&D leaders to develop people strategies that align with aggressive business goals.
• Org & Workforce Modeling: Use headcount modeling, span/layer analysis, and capacity forecasting to guide org design decisions.
• AI Literacy Advocacy: Champion a culture of "AI First," ensuring managers understand how to augment their teams with automated workflows, and build/utilize the tools available to them.

Precision Talent Management

• Intelligent Performance: Lead the performance lifecycle using data-driven insights to identify high-potential employees and succession risks.
• Upskilling for the AI Era: Facilitate development programs focused on AI literacy, prompt engineering, and digital fluency.
• Feedback Loops: Lead the analysis of Engagement Survey results, stay interview data, mobility, and various other data points to provide your client group with a holistic view of their org’s health.

Data-Driven Employee Relations & Ops

• Advisor: Serve as a trusted advisor, utilizing HR data to resolve complex issues with objective, evidence-based recommendations.
• Augmented Insights: Analyze HR data to identify hidden trends and provide "Next-Best-Action" insights to leadership.

AI in Action 

• Workflow Automation: You will "Work the Problem" by using AI to automate repetitive HR tasks (like initial ER documentation or policy FAQs) to free up time for high-value strategic coaching.
• Data Synthesis: You will use Large Language Models (LLMs) to synthesize massive amounts of qualitative feedback from surveys into concise executive summaries for the C-Suite.
• Content Generation: You will leverage AI to draft personalized development plans, job descriptions, and internal communications, ensuring they align with Redwood’s tone of voice.

YOUR EXPERIENCE

• Education: Bachelor’s degree in HR, Business, or a technical field.
• The "Future" Factor: Proven AI Curiosity; you are an early adopter of tools like ChatGPT, Claude, or Midjourney to enhance your personal productivity.
• Business-First Mindset: Experience supporting R&D and Finance departments where you were measured by business outcomes, not just HR metrics.
• Data Fluency: Advanced ability to collect, analyze, and present data to influence senior-level decisions.
• SaaS/Tech DNA: Experience in high-growth SaaS environments; you understand the "speed of software".

Pay Transparency: The typical base salary range for this position is CAD $93,000 - $117,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Final compensation will be determined based on the candidate's skills, experience, and relevant qualifications.

Vacancy Status: Existing vacancy

AI Transparency Disclosure: As part of our commitment to hiring transparency and in compliance with Ontario law, please be advised that we utilize artificial intelligence (AI) tools during our interview process. Specifically, we may use an AI-enabled notetaking assistant to help capture and summarize interview discussions. This tool is used solely to assist our hiring team in summarizing candidate information; all final hiring and selection decisions are made exclusively by individuals on the hiring team.

Senior Product Manager

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

CORE VALUES

• One Team. One Redwood
• Make Your Own Weather
• Obsess over Customer Success
• Work the Problem
• Be Curious
• Own the Outcome
• Respect Each Other

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Softwar

As a Senior Product Manager, you will own a significant product area within RunMyJobs, Redwood’s enterprise SaaS automation platform. You will be accountable for delivering measurable business outcomes, directly influencing the roadmap, and driving strategic initiatives that position Redwood as the automation fabric for cloud and hybrid enterprises.

Your first assignment will be to define our path to automation on the hyperscalers, beginning with AWS and Azure. You will focus on automating core IaaS use cases that unlock the lift-and-shift market, enabling enterprises to migrate from on-premises to cloud with confidence. Over time, your assignments may evolve, giving you broad impact across Redwood’s platform.

Responsibilities

• Own the roadmap for strategic initiatives in RunMyJobs, starting with hyperscaler automation, ensuring alignment with Redwood’s long-term vision.
• Balance customer needs, technical feasibility, and business impact to deliver features that enable cloud migration at scale.
• Lead the end-to-end product lifecycle, from discovery to delivery, using customer input, market research, and data insights to drive decisions.
• Mentor junior PMs, modeling best practices in product craft and raising the bar for product excellence.
• Collaborate cross-functionally with engineering, sales, customer success, and marketing to resolve dependencies, ensure go-to-market readiness, and deliver customer value.
• Engage directly with customers and partners to validate use cases, shape priorities, and foster adoption.

Qualifications

• Bachelor’s degree or equivalent experience (advanced degree a plus).
• 5–7 years in product management, with a proven record of impactful delivery in enterprise software or cloud platforms.
• Strong analytical and strategic thinking skills; data-driven in setting priorities and measuring outcomes.
• Demonstrated ability to lead roadmap discussions with executives and influence across the organization.
• Domain knowledge in enterprise IT, workload automation, or cloud infrastructure (AWS/Azure) preferred

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT 

Redwood Software is looking for a highly execution-focused Graphic Designer to power the day-to-day visual output of our marketing team. This role is all about scale, speed and consistency—turning established brand systems, messaging and strategy into polished, ready-to-use assets across campaigns, sales enablement and internal communications.

You’ll be a key production partner to Content, Demand Gen and Sales, with a strong emphasis on templates, decks, repeatable assets and AI-assisted design workflows. This is a great role for a designer who loves getting things done, thrives on efficiency and takes pride in clean, clear, high-quality execution.

• Produce high-volume, high-quality design assets for campaigns, email, social, web, events and sales enablement

• Own the creation and maintenance of presentation decks, templates and modular design systems (PowerPoint, Google Slides, Figma)

• Design and update sales decks, customer presentations, one-pagers, solution briefs and internal templates

• Apply and scale Redwood’s brand guidelines across all deliverables, partnering closely with the Senior Graphic Designer for alignment

• Use AI-powered design tools to accelerate production, iterate quickly and streamline repetitive workflows (image generation, layout exploration, asset variations, etc.)

• Adapt existing creative for new formats, audiences and channels with speed and precision

• Manage multiple requests and timelines, balancing fast-turn execution with attention to detail

• Incorporate feedback efficiently and consistently across revisions
   

YOUR EXPERIENCE

• 3–5 years of professional graphic design experience, including in SaaS or enterprise technology

• A portfolio that demonstrates strong execution, layout discipline and real-world marketing assets (especially decks and templates)

• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma

• Hands-on experience designing presentation decks and enablement materials for sales or marketing teams with advanced Google Slides skills (master templates, complex layouts, charts)

• Comfort using AI design tools (e.g., generative image tools, layout assistants, or creative automation platforms) to increase speed and efficiency

• Strong attention to detail and file hygiene—you deliver clean, organized, ready-to-ship work

• Ability to work quickly, prioritize effectively and thrive in a fast-moving environment

• Light motion or animation skills for simple transitions or social assets

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Level 1 Support Representative is an early-career technical support professional who delivers high-quality technical support to Redwood customers by managing customer inquiries, performing initial troubleshooting, and resolving routine to moderately complex issues. As the first line of customer interaction, this role ensures an excellent support experience through clear communication, accurate documentation, adherence to SLAs, and strong troubleshooting skills. The L1 support representative follows established processes and collaborates with internal teams. This role focuses on developing product knowledge, strengthening diagnostic skills, and building confidence in handling customer cases with growing autonomy. 

• Manage incoming customer tickets with moderate autonomy, ensuring timely responses, clear communication, and accurate updates. 
• Perform initial troubleshooting and gather required information to diagnose issues. 
• Escalate cases appropriately according to established timelines and guidelines when additional expertise is needed. 
• Document all interactions and findings clearly and accurately. 
• Participate in customer calls to clarify issues or assist with basic troubleshooting. 
• Support queue health through prioritization and workload organization ensuring to meet SLA requirements. 
• Learn Redwood products, features, and support workflows while developing baseline technical expertise. 
• Participates in team meetings, knowledge-sharing discussions, and continuous improvement initiatives. 
• Stay up to date on product releases, configuration changes, new features, and known issues.

YOUR EXPERIENCE 

• 2–3 years of customer or application technical support experience. 
• Technical degree in Computer Science, IT, Engineering, or equivalent practical experience. 
• Strong troubleshooting skills across operating systems (Windows/Linux), SQL databases, APIs/web services, and basic networking. 
• Advanced scripting experience 
• Experience with one or multiple programming languages 
• Ability to learn new technologies quickly and follow structured troubleshooting steps. 
• Strong written and verbal communication skills in English.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The L1 Support Team Leader is an experienced people leader responsible for managing a team of L1 Support Representatives, ensuring operational excellence, driving team performance, and improving processes. This role handles complex leadership scenarios, contributes heavily to quality, training, and continuous improvement efforts, and acts as a key operational anchor for the L1 organization. Regularly addresses complex staffing, performance, customer escalation, and operational challenges with minimum guidance. Influences improvements beyond the immediate team and contributes meaningfully to Support-wide initiatives.

• Lead, coach, and develop a full team of L1 Support Representatives, including performance management. 
• Conduct structured 1:1s, team meetings, and continuous coaching to improve overall team capability. 
• Manage operational KPIs (SLA, CSAT, backlog, resolution speed, etc) and create action plans to maintain or improve performance. 
• Handle complex escalations, customer-critical situations, and operational incidents with autonomy. 
• Perform detailed ticket audits and provide structured, actionable feedback. 
• Is able to turn complex problems into simpler ones for prompt resolution. 
• Successfully helps unblock complex issues for the team or takes ownership of those when required. 
• Drives training initiatives and displays end-to-end ownership of the trainee onboarding process. 
• Identify and analyze operational trends; propose and lead improvement initiatives proactively. 
• Partner with internal teams to address recurring issues or raise systemic concerns. 
• Is able to proactively identify customer sensitive situations/scenarios, provide visibility of those to the corresponding audience and come up with a proposed set of actions to successfully manage those to guarantee customer satisfaction. 
• Promotes and leads training initiatives for the L1 team based on escalation trend analysis to reduce escalation ratios, increased L1 resolution power and higher customer satisfaction.

YOUR EXPERIENCE 

• 5–7 years in technical support roles and 2+ years in technical team leadership. 
• Demonstrated success managing KPIs and team performance. 
• Results oriented and analytical mindset. 
• Strong experience handling escalations and operational incidents. 
• Proven experience leading small to medium size projects/initiatives. 
• Strong technical foundation across OS, databases, networking, and API concepts. 
• Seen as a reliable go-to leader for the L1 support team in seeking guidance, assistance and unblocking complex scenarios. 
• Deep understanding of support operations, SLAs, and workload management. 
• Advanced ability to interpret data, trends, and performance metrics and utilize those to come up with solutions and tangible actions proactively. 
• Skilled in coaching, conflict resolution, and escalation handling. 
• Strong communication skills with customers and internal stakeholders of different levels. 
• Is able to adapt the communication style depending on the audience. 
• Skilled at building presentations, reports and analysis. 
• Holds a strong understanding and displays full awareness of the operation’s main KPI, both, from a real time as well as historical trend standpoint. 
• Skilled at identifying relevant changes in KPI trends, finding out the reasons behind those changes and determining if any actions are deemed necessary for correction.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives. 

Operational Excellence 

• Oversee daily ticket queues and ensure SLA compliance. 
• Monitor long-running or stalled tickets and take corrective action. 
• Handle a defined number of tickets weekly to maintain technical proficiency. 
• Unblock high-priority or complex cases to maintain workflow continuity.

Advanced Technical Issue Management 

• Independently resolve complex issues using established troubleshooting principles. 
• Lead resolution of escalated or high-impact cases requiring deeper expertise. 
• Collaborate with Engineering and Product on bugs, fixes, and process alignment. 
• Drive root cause analysis (RCA) and advocate for long-term product fixes. 
• Ensure escalations to Engineering are clear, complete, and actionable. 

Customer Handling & Escalation 

• Act as a leadership escalation point for complex or sensitive customer situations. 
• Join customer calls when needed to clarify technical direction and manage expectations. 
• Support engineers in communicating complex technical findings to customers.

People Leadership 

• Conduct structured 1:1s focused on performance, development, and support needs. 
• Coach engineers on handling complex tickets and customer communication. 
• Resolve interpersonal conflicts and help maintain team morale. 
• Lead daily stand-ups to align priorities and manage risk.

Cross-Functional Collaboration 

• Participate in Engineering and Product syncs, sharing insights on ticket trends. 
• Track development-related issues and ensure timely follow-up. 
• Collect and share engineer feedback on fixes, product quality, and process gaps.

Performance & Continuous Improvement 

• Monitor KPIs such as SLA adherence, long-running tickets, CSAT, and escalation volume. 
• Identify recurring issues and propose improvement actions. 
• Contribute to documentation and workflow updates.

YOUR EXPERIENCE 

• 5+ years of experience in technical or application support roles. 
• Proven experience supporting workload automation platforms such as RMJ. 
• Prior experience in mentorship, technical leadership, or informal team lead roles. 
• Strong troubleshooting skills across OS, databases, networking, APIs, and RMJ components. 
• Proficiency in English (written and spoken).

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are looking for a Software Engineer to join our engineering team and help drive the design, development, and enhancement of our platform. You will build high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide.

As a Software Engineer on the team, you will help build secure, reliable, and scalable enterprise software that enables our customers to automate their most critical data exchange workflows.

• Develop backend services and microservices using Java/Spring Boot
• Solid understanding of object-oriented programming (OOP), design patterns, and software architecture principles.
• Implement and consume RESTful APIs to integrate with customer systems
• Enhance monitoring, logging, and observability of the platform
• Ensure security and compliance across file transfer workflows
• Write clean, maintainable, and well-tested code
• Work closely with senior engineers and gain exposure to architectural decision-making

YOUR EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or related field
• 2–4+ years professional software engineering experience or equivalent project work
• Strong coding skills in Java, with familiarity in Spring Boot and REST APIs
• Understanding of SQL and relational database concepts, NoSQL familiarity
• Experience developing modern user interfaces with industry frameworks and technologies (React).
• Knowledge of agile development methodologies (Scrum, Kanban). 
• Experience with cloud platforms (AWS, Azure, or Google Cloud) 
• Experience with automated unit and integration test frameworks
• Interest in secure file transfer protocols and enterprise software design
• Excellent problem-solving, communication, and collaboration skills

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are looking for a Senior Software Engineer to join our global engineering organization and help lead the design, development, and enhancement of our solutions and products. As part of our engineering team, you’ll build high quality, scalable and secure software that powers critical file exchange capabilities for over 5000 global enterprise customers. 

This role is ideal for an experienced backend engineer who thrives in a collaborative environment, takes ownership of complex systems, and enjoys working across the full stack—from APIs to UI to cloud integration. 

• Design and develop robust, high-performance, highly secure file transfer products and solutions in Modern C++ (version 11 and later) and Java 
• Build and maintain RESTful integrations using JSON and XML 
• Contribute to and enhance web-based UIs using JavaScript, JQuery, and related frameworks. 
• Implement and optimize support for file transfer protocols (SFTP, FTPS, HTTP/S, FTP/S) 
• Design and implement automated unit and integration tests in a “shift-left” testing environment.
• Collaborate with team leads and architects on system design and feature planning. 
• Participate in code reviews, advocate for best practices, and help improve code quality across the team. 
• Partner with Quality Engineering, DevOps, and Product teams to deliver reliable, maintainable enterprise software. 
• Work with cloud technologies including AWS and Azure to deploy and scale infrastructure and services. 
• Contribute to team ceremonies and technical documentation in an Agile Scrum environment. 
• Take ownership of assigned modules and mentor junior engineers when appropriate. 

YOUR EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or related field. 
• 5–7 years of professional experience in software engineering, with strong Modern C++ and OOP development skills. 
• Solid knowledge of REST APIs, integration patterns, and data formats like JSON. 
• Proficiency with JavaScript, JQuery, and modern front-end development concepts. 
• Proficiency with SQL and relational databases 
• Strong understanding of file transfer and networking protocols (SFTP, FTPS, HTTP/S) Experience with version control (Git, SVN) and collaboration tools such as JIRA, TFS. 
• Familiarity with Agile Scrum development methodologies. 
• Good understanding of cloud infrastructure and services (AWS, Azure). 
• Excellent written and verbal communication skills. 
• Ability to write clean, maintainable, and well-documented code. 
• Security-first mindset, particularly with networking and data exchange 

Nice to Have 

• Exposure to DevOps workflows, CI/CD pipelines, and infrastructure-as-code tools and practices.
• Knowledge of security, encryption, and compliance standards related to data and file transfer. 

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are looking for a Senior Software Engineer to join our engineering team and help drive the design, development, and enhancement of our platform. You will build high-quality, scalable, and secure software that powers enterprise data exchange for more than 1,000 customers worldwide.

• Architect and develop enterprise-grade services using Java 11+, Spring Boot, Spring Data, Hibernate
• Design and optimize highly available, high-throughput systems for file transfer and data processing
• Build and maintain RESTful APIs and integration endpoints for enterprise customers
• Implement security best practices across authentication, authorization, and encryption
• Contribute to React-based front-end development for admin and monitoring interfaces
• Leverage Docker and Kubernetes to build and deploy cloud-native services
• Partner with Product Management to translate requirements into scalable technical designs
• Lead code reviews, drive continuous improvement, and mentor junior engineers
• Play an active role in roadmap discussions, technical strategy, and innovation initiatives

YOUR EXPERIENCE

• Bachelor’s or Master’s in Computer Science, Software Engineering, or related field
• 5+ years building and shipping production software in Java/Spring ecosystems
• Strong expertise in distributed systems, microservices, and cloud deployment
• Deep understanding of secure protocols (SFTP, FTPS, HTTPS) or willingness to master them
• Solid experience with SQL and relational data modeling; familiarity with NoSQL is a plus
• Experience with GitLab CI/CD or equivalent for automated build/test/deploy
• Familiarity with infrastructure-as-code tools (Terraform, Ansible) a plus
• Knowledge of agile development methodologies (Scrum, Kanban). 
• Experience with cloud platforms (AWS, Azure, or Google Cloud) 
• Experience with automated unit and integration test frameworks 
• Excellent problem-solving and analytical skills
• Strong communication and leadership potential

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. 

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a detail-oriented and driven Software Engineer to join our growing engineering team. This is an excellent opportunity to contribute to enterprise-grade automation software in a dynamic, fast-paced environment. 

You’ll work across the full development stack, including backend systems, integration layers, and web-based user interfaces, while gaining hands-on experience with file transfer protocols, cloud services, and enterprise software best practices. 

• Develop and maintain backend components and services using C++ and Java 
• Integrate systems using RESTful APIs and handle data exchange with JSON and XML 
• Build and enhance web-based user interfaces using JavaScript, JQuery, and related front-end tools. 
• Contribute to secure, reliable implementation of file transfer protocols including SFTP, FTPS, HTTP/S, FTP/S. 
• Design and implement automated unit and integration tests in a “shift-left” testing environment. 
• Collaborate with Quality Engineering, Product, and DevOps teams to ensure high-quality releases. 
• Participate in Agile Scrum ceremonies including sprint planning, reviews, and retrospectives. 
• Write clean, maintainable, and well-documented code while following industry best practices. 
• Use version control tools such as Git or SVN and collaborate using systems like TFS and JIRA.
• Contribute to technical documentation and architecture reviews. 
• Engage in continuous learning around cloud platforms (AWS, Azure), security standards, and automation technologies. 

YOUR EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or related discipline. 
• 3-5+ years of software development experience (internships and academic projects are welcome). 
• Strong object oriented programming skills in Modern C++ (version 11 and above) and Java 
• Familiarity with RESTful API integration using JSON. 
• Experience developing interactive front-ends with JavaScript and JQuery. 
• Proficiency with SQL and relational databases 
• Experience with version control systems like Git or SVN. 
• Exposure to collaboration tools such as JIRA, TFS, or similar. 
• Understanding of or experience working within Agile Scrum environments. 
• Excellent written and verbal communication skills, with the ability to collaborate across teams. 
• Strong attention to detail and ability to write clean, efficient, and maintainable code.
• Security-first mindset, particularly with networking and data exchange 

Nice to Have 

• Experience with testing frameworks and tools (e.g., JUnit, Cypress, PlayWright). 
• Familiarity with CI/CD pipelines and DevOps practices.