The Role:

We are currently seeking an Architect to join our OneStream practice in Manila. In this role, you will lead the design and delivery of OneStream solutions, build strong client relationships, and provide strategic oversight to project teams.

In this role, the ideal candidate will be able to:

• Collaborate with clients to integrate OneStream Software into their FP&A processes, offering guidance on best practices.
• Manage client expectations and ensure accountability throughout the project lifecycle.
• Identify and pursue new opportunities within existing client accounts.
• Review and refine functional and technical project deliverables.
• Evaluate task estimates and technical solutions; finalize effort estimations and project plans.
• Continuously seek opportunities to enhance the delivery process of OneStream solutions.

You have:

• 8+ years of experience in FP&A projects, with a strong focus on OneStream or Oracle Hyperion PBCS/EPBCS implementations.
• Experience as a Solution Architect on at least 3 full lifecycle OneStream or Oracle Hyperion projects.
• Excellent verbal, written, and presentation communication skills.
• Strong business acumen and deep functional knowledge of EPM/CPM applications.
• Proven ability to manage project scope, client expectations, and team performance.
• Demonstrated track record of issue resolution and follow-through.
• Experience in mentoring and developing team members.

What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale-up AND make a difference in the world? Come join the revolootion! We’re a leading eco-friendly household essentials business, and we’re a bit different: we donate 50% of our profits to help everyone gain access to clean water and a toilet. As of June 2024, we’ve contributed over $18 million AUD to this mission.

Basically, we’re really good at making it fun to do good. We operate scaling businesses in the UK, US, Canada and Australia, supported by an amazing team of 250+ people globally. Over the next 5-10 years, we’re aiming to increase our annual donation tenfold. That’s where you come in.

A bit about the role

As our Director of Pricing & Revenue Management, you are the master architect of our global value exchange. You’ll turn complex data into clear pricing and promotional strategy that ensures our rolls keep rolling into homes everywhere while hitting our ambitious commercial goals.

Operating as a leader within our Commercial Strategy and Insight team, you’ll be a powerhouse of data and insight-led thinking. You won't just be crunching numbers; you’ll be solving complex problems, developing clear narratives and driving strategic action across regional and global teams to ensure our growth is both rapid and sustainable.

If you worked here this past month, here are some things you might have been involved in:

• Leading Price Transformations: Analysing market dynamics, scenario-modelling, recommending and then executing omni-channel pricing change, managing resources and collaborating cross-functionally to ensure seamless delivery. 
  
  
• Shaping Long-term Strategy: Developing long-term pricing principles to feed into the 5 year strategy.
  
  
• Promotional Analysis: Conducting a deep-dive on our last 6 promotions, delivering clear insights on what worked and what didn’t work, and translating findings into concrete recommendations and guardrails for future campaigns.
  
  
• Testing & Learning: Ideating new ways to expand our promotional programme, and launching a promotional test-and-learn plan to validate hypotheses and find new ways to hit our commercial goals.
  
  
• Retail Expansion: Partnering with regional retail teams and peer Commercial Strategy directors to prepare SKU and range proposals for new retailer entrances, building detailed cost and scenario models, finding the sweet spot for the shopper, the retailer and Who Gives A Crap, and translating that analysis into a clear range recommendation for the Executive team.
  
  

Let’s talk about you

You're a Commercial Visionary
You have a talent for building thoughtful models and enjoy exploring the "why" behind the data. But you don't stop there — you have a knack for translating that analysis into simple, persuasive narratives, and commercial strategies that stick. You're comfortable challenging the status quo and navigating difficult conversations with radical candor when the data suggests a more effective path forward.

You’re a Technical Powerhouse
Whether analysing past performance or modelling future scenarios, you thrive in the detail and have high-level proficiency with business analytics tools. You’re an expert in financial modelling, encompassing incrementality, ROI, manufacturing and logistics costs, price elasticity, unit economics and volumetrics. You can juggle multiple high-stakes projects across regions without losing sight of the long-term strategic vision.

You’re a collaborative problem solver
You value building strong connections across the business, acting as a trusted advisor and a supportive sounding board for leaders to help them navigate complex questions.

You have a wide lens
You understand the broad picture of an omni-channel, multi-market organisation and can optimise pricing and price ladders across different channels, in accordance with the channel roles, so that they make sense for consumers whilst hitting commercial goals.  

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5, we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly. That’s why we offer:

• Competitive, market-informed salaries.
• Meaningful healthcare support for our global team.
• Generous paid leave and tailored learning and development opportunities.
• Free toilet paper (yes, you read that right).

Our team is really proud (95%) to work for Who Gives A Crap, and we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

We’re on the lookout for an Inventory Planner to help us keep things running smoothly. Your mission? To ensure our products are always on the shelves (or in our customers' hands) while keeping things efficient and cost-effective. You’ll be in charge of managing inventory, forecasting demand, and improving stock availability—all while working closely with our teams to streamline processes and drive continuous improvement in our supply chain.

This is a role for someone who loves problem-solving and finding smart solutions to keep things moving. You’ll get to make a real impact, balancing the day-to-day operations with long-term strategy to ensure we’re ready for whatever comes next.

If you worked here this past month here are some things you might have been involved in:

• Owning inventory supply planning, ensuring the alignment across our target weeks of stock, supplier allocation, production capacity, and freight allocation policies.
• Diving into demand and supply data to stay one step ahead, adjusting inventory strategies to avoid stockouts and keep customers happy.
• Leading the charge on cross-functional collaboration to optimize the supply chain—working closely with production, logistics, and marketing teams to get products where they need to be, when they need to be there.
• Participating in the evolution of our planning process by shortening our purchasing cycles from monthly to weekly to reduce risk of over and under stocking global warehouses
• Redesigning and finalising parameters for our safety stock model to optimise global inventory holdings
• Implementing an updated inventory policy for all 13 warehouses targeting compliance rates of 90% or higher
• Delivering on the Integrated function of IBP by building weekly inventory and purchasing reports distributed to x-functional partners to help inform key decision making
• Sharing your expertise to refine our systems, reports, and inventory policies, always looking for ways to make things better.
• Contributing to the IBP team culture by championing daily stand-ups and fortnightly sprint planning 

Let’s talk about you

We’re looking for someone who thrives in a fast-moving environment and loves a good challenge. You’ve got a knack for balancing the day-to-day operational needs with long-term goals. Your experience in inventory management will help us improve our supply chain efficiency, and your data-driven approach will help us keep costs down and stock availability high.

You’ve got:

• Solid experience with inventory management, demand planning, and stock management (ideally in a  Major Retail Facing or Direct to Customer setting).
• A love for data—whether that’s in Excel / Google Sheets, NetSuite ERP, or any other platform—and the ability to analyze it to drive decisions.
• Awesome communication skills, making it easy to present your insights so teams across the business can make informed choices. 
• The ability to foresee challenges, work through solutions, and communicate clearly with both internal and external stakeholders.
• A passion for sustainability, and a desire to work for a company that’s making a real difference in the world.
• Adept at problem-solving and project management, with strong organisational skills in time management and prioritisation.
• Proficient in supply chain planning concepts and Sales & Operations Planning (S&OP) processes. 

Ready to level up our inventory game and make a positive impact in the world? Apply now and help us make sure our customers always get the sustainable products they love—while taking care of the planet too.

Why should you work with us?

First off, as a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we’re in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right).

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all. 

Applications close: 22 April 2026

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Information Security Manager will be responsible for leading and coordinating information security governance, risk, and compliance activities across assigned business areas. The role will provide oversight of security controls, regulatory alignment, risk management, and stakeholder engagement, ensuring that information security practices support business strategy and global standards.

The position will be based in Manila and work closely with UK and international stakeholders.

Key responsibilities:

Information Security Governance & Risk Management

• Lead the implementation and oversight of information security policies, standards, and control frameworks, with reference to recognised industry standards/frameworks (e.g., ISO 27001, NIST CSF).
• Ensure alignment between business objectives and security, privacy, and regulatory requirements.
• Identify, assess, and manage information security risks, providing clear reporting and escalation where required.
• Support regional and global risk management processes, including risk register maintenance and remediation tracking.

Compliance & Control Assurance

• Oversee control assurance activities across systems and applications, ensuring appropriate security controls are implemented and operating effectively.
• Coordinate internal and external audit engagements, including preparation, evidence gathering, and remediation management.
• Maintain oversight of compliance-related system inventories and documentation.
• Track and report on remediation activities to ensure closure within agreed timelines.

Security Oversight of Systems & Data

• Collaborate with IT and business teams to maintain accurate data inventories and system documentation.
• Ensure appropriate data protection, classification, and handling practices are embedded in operational processes.
• Provide guidance on secure system design, implementation, and change management activities.

Stakeholder Engagement & Advisory

• Act as a trusted security advisor to regional business and technology stakeholders.
• Communicate security risks, control gaps, and compliance issues clearly to technical and non-technical audiences.
• Support business initiatives by providing security input during project planning and delivery.

Incident & Issue Management

• Support investigation and management of security incidents from a governance and compliance perspective.
• Ensure lessons learned and control improvements are captured and implemented.
• Escalate material risks or control failures appropriately.

Continuous Improvement

• Drive improvements in security processes, documentation, and assurance activities.
• Monitor regulatory and threat landscape developments relevant to the organisation and region.
• Contribute to the maturity and evolution of the information security programme.

Analytical & Reporting Capabilities

• Experience building executive-ready risk dashboards and metrics.
• Ability to translate technical findings into business risk narratives.
• Comfort working with structured reporting and KPIs/KRIs.

Standards, Frameworks & Assurance

• Working knowledge of additional frameworks (e.g., CIS Controls, COBIT, SOC 2, PCI DSS where relevant).
• Experience with PCI DSS compliance in  media, financial, or global organisations.
• Experience with Information Security Supply chain assurance life cycle design and implementation
• Familiarity with control testing methodologies and evidence-based assurance practices.

Scope & Seniority Indicators

• Operates with a high degree of autonomy.
• Responsible for regional coordination (Manila/APAC time zone alignment).
• Engages directly with senior technology and business stakeholders.
• Accountable for risk visibility and control assurance across defined domains.

Desirable:

• Exposure to GRC platforms (e.g., Archer, ServiceNow GRC, OneTrust, MetricStream or similar).
• Exposure to GRC Engineering tooling and practices.
• Foundational understanding of cloud security concepts (e.g., AWS/Azure control models).
• Understanding of data protection regulations (e.g., GDPR) and data lifecycle management.
• Experience supporting ISO 27001 certification or surveillance audits.
• Experience with regulatory environments relevant to media, financial, or global organisations.

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.

Anaplan is hiring an Enterprise Account Executive based in Manila, Philippines primarily covering Philippines market. This is a direct field sales role focusing on both hunting and farming across Enterprise Customers in Philippines.

In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their business up for the future. 

This role will be a catalyst to Anaplan’s continued growth while leading digital transformation reporting directly to the Regional Vice President (RVP), Philippines. You may have up to 15-20 accounts in a defined geographic territory, combination of greenfield accounts and existing Anaplan customers. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base. 

Your Impact 

• Engage with targeted customers to identify business processes in need of digital transformation and position Anaplan’s outstanding ability to solve critical business problems
• Build Anaplan’s business value throughout the selling engagement. Navigating sophisticated prospect environments to align the prospect around the Anaplan solution
• Conduct highly effective presentations from Director through SVP and key C-suite level decision makers including CFOs, CROs, and senior leaders in supply chain, workforce, and other business functions
• Develop customers and own opportunity management start-to-finish across multiple customer targets and functions
• Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business
• Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts
• Perform strategic sales planning, leading to accurate forecasting of the business
• Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams 

Your Qualifications 

• At least 8 years of consultative sales experience into Fortune 2000 companies or Local Enterprise companies in Philippines selling Software and SaaS solutions.
• Shown success selling into C-Suite Executives in various industries 
• Track record of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software)
• Demonstrated network in your industry territory, with a mix of some customers and implementation partners
• Demonstrated experience with sophisticated partner & internal team organizations
• Having domain understanding on cross functional areas such as Supply Chain, FP&A, Workforce Planning & Sales etc
• Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation and negotiation), and ability to balance multiple (3-5) opportunities at once 

Preferred Skills 

• Familiarity with MS Excel, SFDC, Altify, Marketo, and Engagio a plus 
• Account Planning experience Altify, MEDPICC, Miller Heiman 

Bonus Points

· Experience selling Supply Chain Planning Solutions, EPM ERP or BI software solutions is a "nice to have", but we will certainly consider enterprise software sales experience.

Job Title: Social Media Manager 

Role: Freelancer 

Duration: 1-2 months

Location: Manila, Philippines

About the role: 

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

IIG are looking for a Social Media Manager to play a key role in driving business success through best-in-class use of social media. 

With support from IIG’s Editorial & Strategy hub team and an embedded team of data analysists, social creatives and community managers, and a direct line into Health Care Brand’s Marketing team this role will be a key part of Health Care Brand’s strategic function, helping reach, recruit and activate audiences around social content rooted in the culture, interests and stories people really care about and respond to! 

You will be the go-to source of knowledge and inspiration for best practice and innovation at strategy design stage, and responsible for content performance during publishing and distribution, using real-time data and A/B testing to inform iterative, incremental optimisation against client objectives – be that reach, actions or retained audience growth. 

You will need to be an assured and authoritative presence in senior management team meetings providing an insightful and strategic point-of-view on all things social. 

What you will be doing: 

Core function:  

Social Media Planning: 

• Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.   
• You will be accountable for producing weekly, monthly and quarterly reporting – with analysis providing learnings to guide constant improvement of social KPI to all relevant teams and stakeholders. 
• Planning and scheduling posts at optimal times to maximize reach and engagement. 
• A keen eye on emerging social trends, new platforms and audience behaviours, you will be able to offer a clear position on how brands should best behave in social. 
• Crisis Management: Handling any negative feedback or crises promptly and professionally to protect the brand's reputation. 
• Understanding the nuances of each platform (Meta, TikTok, Twitter, Youtube, etc.) and tailoring strategies accordingly. 
• Testing new features, tools, and formats to find innovative ways to engage the audience and drive results.  
• Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch).  
• Knows how to copywrite social content is a plus point 

Workflow management: 

• Uses project management and workflow tools.  
• Responsible for the timely delivery of projects, escalating any potential issues to the Account Director, Account Managers, and Strategy Head.  

 Team development and inspiration:  

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.  
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.  
• Influence and inspire your internal team to deliver projects to a high standard including QC.  

What you need to be great in this role: 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.  
• Highly creative with the ability to generate ideas and practically contribute to studio output.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.  
• You will have a high level of expertise in managing and optimising paid social boosting across Facebook Business Suite and plenty of examples of how you have enhanced ROI through smart interest-targeting and testing. Experience of managing paid social on other platforms (Meta, Twitter, TikTok, Youtube etc) is a bonus. 
• You will have an instinctive (and data-backed) understanding of how to find the right influencers and media partners to reach any target audience and know how to ensure we get the best out of them. 
• Experience across a range of social media management tools to schedule content, manage campaigns and sign-offs and generate client-facing reports 
• Proficient in Microsoft Office and other related software.  
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17521

#LI-D1 #LI-Hybrid

Job Title: Digital Manager

Role: Freelancer 

Duration: 7 months

Location: Manila, Philippines

About the role:

Are you looking for an opportunity to innovate with brands? Involving the development of strategy, creative concepts, content and campaign implementation? 

This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage. 

We are currently looking to hire a Digital Manager with 2-3 years brand experience to manage digital content for a key account based at the client’s business. You will be joining a fun and dynamic team who are all passionate about their clients and their communication needs. This is a great opportunity for a level headed, strategic thinker, who has a passion for great content and creating impact 

The Digital Manager will be responsible for owning, implementing and iteratively improving the clients content planning and creation– including audience engagement, reach, and growth, tone of voice, original format development, content commissioning, planning, scheduling, and optimisation through to reporting on KPIs. You will provide strategic recommendations and input every step of the way from campaign, proposition and format development, publishing plans, optimisation, measurement, and evaluation. 

The success of the role will rely on your ability to spot opportunities to help our clients achieve their business ambitions. 

What you will be doing: 

• The Digital Manager will act as the liaison between an organization and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement (across digital platforms across Website, Facebook, LinkedIn) to build brand presence and trust, both online and in-person. 
• Role will be required to both plan and implement digital advertising formats and budget across social platforms 
• The job requires engaging audiences digital platforms to reach all audiences where they are. Since different digital spaces have unique cultures and best practices, community managers must be the consistent tone and voice of the brand. 
• As a Digital Manager, all your messaging, content, and crisis observation across networks should be prompt, consistent with your brand, and empathetic to create a loyal and delighted community. 
• PR - managing and extending a brand's audience; engaging with the audience across social platforms (both positive and negative) alongside client 
• Voice of consumer analysis 
• Prepare reports + make suggestions 
• Capture trending moments or social media content and format trends on to be leveraged 
• Working closely with the team, you will be representing the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. 
• This is about engaging, building and proactively managing a positive social media community. You must bring a creative flair and excellent written skills 

What you need to be great in this role: 

• Social Media Savvy – knows how to build online communities, engage with customers 
• Must be familiar with any Response Management tool like Sprinklr, Social Studio, Social Bakers, and others 
• Should be strong in MS office skills (Excel, PPT, basic lookup, and advanced excel would be an added advantage) 
• Ability to ideate and work with creative team to create content – from reels, photo posts, snaps, landing pages, brand pages, etcRole requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it. 
• The successful candidate will have a strong background of working with digital and social agencies, and must excel in producing engaging and creative social media and digital work, across planning, strategy and media. An editorial background and creative skills such as Photoshop would be an advantage. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 17517

#LI-D1 #LI-Hybrid

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Philippines.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Technical Business Analyst who will play a key role within the Operations, Governance, and Control team by gathering, analysing, and documenting data requirements to support the delivery of a centralised, self-service data platform across all business divisions, while assuming responsibility for existing data reporting and operational support activities. The role will have significant responsibility within the Data Strategy initiatives, including leading the end-to-end migration, reconciliation, and validation of five critical data domains to ensure business reporting requirements are successfully transitioned and aligned with business needs. In parallel, the position will contribute to foundational Data Strategy enablers, such as Master Data Management (MDM), data lineage, data cataloguing, and governance artefacts - essential to achieving sustainable, scalable, and compliant self-service analytics. The Technical Business Analyst will also produce high-quality documentation and actionable reports and dashboards to support informed, data-driven decision-making across program teams and senior leadership. This is a remote opportunity with shift timing starting from 7AM during normal time & 6AM during daylight savings.

Your EDGE Assignment/You Will

• Gather, analyse, and document data and reporting requirements across business divisions to support delivery of a centralised, self-service data platform.
• Collaborate with business stakeholders, data engineering, and tech ops teams to translate business needs into clear, traceable technical specifications, user stories, and acceptance criteria, using Jira and Azure DevOps, ensuring alignment with agile delivery cycles.
• Lead requirements, planning, and validation activities for the end-to-end migration, reconciliation, and testing of five critical data domains, ensuring reporting continuity and alignment with business needs.
• Maintain ownership of existing data reporting and operational support activities, promptly identifying and resolving reporting or data quality issues.
• Document current and future state processes, data flows, and governance standards, ensuring clear, accessible, and version-controlled documentation.
• Contribute to foundational Data Strategy initiatives, including Master Data Management (MDM), data lineage, data cataloguing, and governance artefact development.
• Ensure all data initiatives align with organisational data governance, security, privacy, and compliance requirements.
• Support testing and validation activities, including UAT preparation, issue tracking, and verification of migrated and newly developed data solutions.
• Monitor project progress, dependencies, and risks, proactively escalating issues and recommending solutions to maintain delivery timelines.
• Prepare and present high-quality reports and dashboards using Power BI (proficient in DAX and SQL) to provide actionable insights for program teams and senior leadership.
• Demonstrate flexibility to support team priorities as needed, readily pivoting to assist across tasks and initiatives.
• Take accountability and ownership for deliverables, working independently without close supervision while actively collaborating and contributing to team success.

Are you the one?

• 10+ years of experience as a Technical Business Analyst, preferably in data-driven and product-based environments.
• Strong hands-on experience with Power BI and DAX, including building dashboards, reporting solutions, and translating business insights into actionable data.
• Proficiency in Databricks and SQL for data analysis, querying, and supporting analytics and reporting initiatives.
• Hands-on experience using Confluence for documentation, collaboration, and knowledge management.
• Demonstrated expertise in technical documentation, including requirement gathering, user stories, process flows, and functional specifications.
• Experience leading UAT activities, coordinating with stakeholders, and ensuring successful delivery of business outcomes.
• Solid knowledge of data governance and data management practices, including MDM, RBAC/ABAC, PII compliance, data lineage, and cataloging.
• Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams.
• Strong documentation, analytical thinking, and problem-solving abilities.
• Proven ability to manage multiple priorities, deliver in fast-paced environments, and work independently.

Nice to Have

• Exposure to cloud platforms such as AWS and GCP.
• Experience working in the trading, financial services, or fintech domain.
• Understanding of trading platforms such as MetaQuotes and related ecosystems.
• Strong teamwork, collaboration, and time management skills.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview 1 (1 hour) 
• Cultural Fit Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Overview

We are seeking a highly detail-oriented and analytical Sales Compensation Analyst to join our GTM Strategy and Incentive Design team. As a Sales Compensation Analyst, you will be the backbone of our sales incentive ecosystem. You aren't just "crunching numbers"—you are ensuring that our sales teams are motivated, paid accurately, and aligned with the company’s strategic goals. You will sit at the intersection of Finance and Sales Operations, acting as a trusted advisor who translates complex commission structures into actionable data. The ideal candidate possesses a blend of meticulous analytical rigor and the communication skills to explain a "pay-out" logic to our high performing sales force.

Key Responsibilities

Compensation Administration and Processing

• Manage the end-to-end monthly/quarterly commission cycle, ensuring accurate and timely payouts for the global sales force.
• Identify "bottlenecks" in the current payout workflow and implement automated solutions to reduce manual errors.
• Act as the primary point of contact for sales inquiries regarding compensation. Research and resolve discrepancies with a high level of professional empathy.
• Ensure compliance with all internal controls, company policies, and external regulations related to sales compensation.
• Maintain rigorous documentation for audit purposes (SOX compliance) and ensure all payments adhere to internal policies.

Collaboration and Improvement

• Partner closely with the Sales Operations, HR, and Accounting teams to ensure seamless end-to-end process management.
• Identify and implement process improvements within the sales compensation function to enhance efficiency and accuracy.
• Participate in testing and implementation of system upgrades and new compensation tools.
• Provide training and documentation on compensation processes and tools to stakeholders.

Qualifications

Required Experience and Skills

• Experience: Minimum 2–3 years of professional experience in Finance, Sales Operations, or Revenue Operations.
• Domain Knowledge: Direct experience in Sales Compensation (Incentive Compensation Management) is a significant advantage.
• Strong proficiency in Microsoft Excel. You don't just use Excel; you make it sing. Nested formulas, XLOOKUPs, and Pivot Tables are your second language.
• Experience with a Sales Performance Management (SPM) system (e.g., Xactly, Varicent, CallidusCloud) is an added advantage.
• Exceptional attention to detail and a high level of accuracy in data management and calculations.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present findings clearly.
• Ability to explain complex commission calculations in simple terms and handle sensitive pay-related conversations with patience, clarity, and professionalism.

Preferred Skills

• Experience navigating the complexities of a high-growth, international environment.
• Working knowledge with CRM systems (e.g., Salesforce).
• Ability to build "at-a-glance" reports or dashboards in Excel

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  

Key Responsibilities
•    Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
•    Lead efforts to build and mature software-defined infrastructure and infrastructure automation practices
•    Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
•    Define, implement, and improve automated quality gates, release controls, and deployment standards
•    Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
•    Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
•    Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
•    Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
•    Manage and support day-to-day operations of source control, pipeline, build, and deployment systems
•    Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
•    Support production and pre-production release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications
•    4+ years of experience working with Git-based source control systems, preferably GitHub
•    3+ years of experience writing Python, Shell, or similar scripting languages
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies
•    3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
•    2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
•    Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices
•    Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns
•    Strong understanding of cloud infrastructure and automation frameworks
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability production environments.
•    Experience supporting enterprise-scale engineering or R&D organizations.
•    Experience with cloud infrastructure, automation, and platform reliability practices.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, and log management tools.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers or leading technical initiatives across teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Ability to design and build environments, systems, and solutions from the ground up.
•    Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
•    Quick learner with the ability to adapt to evolving technologies and priorities.
•    Service-oriented approach with a strong focus on enabling engineering teams.
•    Strong collaboration skills and team-first attitude.
•    Ability to manage multiple priorities and deliver high-quality work on schedule.
•    Strong judgment and decision-making in high-pressure or time-sensitive situations.
•    Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Expected to prototype and integrate AI-driven solutions into existing pipelines and workflows.
•    Contribute ideas and feedback to the team's AI adoption strategy.
•    Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
•    Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade-offs.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10629
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

About the role

The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.

The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.

The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours. 

Travel Requirements: Up to 10% travel required.

About the team

We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.

What will you be doing?

• ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
• Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
• Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
• Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub,  GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments. 
• Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
• Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
• Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
• Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
• Learning and training, to enhance knowledge of Security Orchestration and Automation.

What are we looking for?

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
• 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
• Experience defining and leading several cyber security programs for large scale organizations
• Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies 
• Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management 
• Experience leading other engineers and analysts while collaborating with the external team members
• Able to balance the demands of delivering high quality and demanding timescales.
• Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)

What will make you stand out?

• Expert-level knowledge of AWS, Azure, and/or GCP security
• Expertise in vulnerability and risk management across public cloud and enterprise environments
• Expertise in leading advanced threats detection and prevention programs in a cross-functional environment 
• Expertise in developing security patterns with architectural recommendations
• Advanced experience in software development practices, automation with basic knowledge of AI

The Tech

• AWS, GCP, SaaS, and Enterprise
• Artificial Intelligence Solutions (Gemini, Claude, internal)
• CNAPP, DSPM, and Cloud Security Solutions
• Application Security Technologies (DAST, SAST, SCA, ASM)
• Email Security Technologies
• SIEM Solutions and Detection Technologies
• Google Workspace
• Vulnerability Management Solutions
• Application Security
• Python, PowerShell, Bash

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

Role:  Senior Medical Copywriter

Location:  Manila, Philippines

About the role: 

The Gen AI Content Studio (gen AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in contact directly with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and Talent and challenge the status quo in advertising and marketing. 

This position involves developing written medical content for one or multiple brands, as part of a remote-based team comprised of design. Content is re-adapted from sources of and e-detailing for several channels (emailing, banners, trainings, etc.)  

What you will be doing: 

• Act as the scientific backbone of the HCP studio, translating complex medical information into clear, compliant, and scalable content for digital channels. 
• Develop clear, accurate, and engaging medical content tailored to HCPs (Specialists, GPs, Pharmacists) based on existing sources and materials. 
• Ensure all content is fully referenced, aligned with approved claims, and compliant with medical and regulatory requirements. 
• Understand and synthesise complex scientific and clinical information to ensure factual integrity and compliance. 
• Adapt and repurpose e-detailing, medical sources for multiple channels such as emails, banners, training modules, and e-detailing platforms. 
• Develop multiple content variations from a single source to support scalable, always-on HCP communication. 
• Collaborate closely with design teams to integrate written content seamlessly with visual elements. 
• Define on-visual copy (headlines, key messages, callouts) and ensure seamless integration between content and visual execution. 
• Review and edit content to maintain consistency in tone, style, and adherence to regulatory and ethical standards. 
• Work closely with the Project Manager to understand client briefs, timelines, and deliverable scope. 

What you need to be great in this role: 

• Advanced scientific degree in life science 
• 7+ years of experience in medical writing or scientific communication for healthcare agencies 
• Exceptional ability to translate complex medical and scientific concepts into clear, compelling narratives, supported by a strong portfolio of medical content. 
• Advanced understanding of Generative AI tools and medical content automation workflows (e.g., ChatGPT, Claude, Jasper, and other AI-assisted writing platforms). 
• Experience creating digital-first, medical content, which is not limited to long-form or static materials only. 
• Excellent collaboration and communication skills, able to work effectively with strategy, marketing, clinical, and production teams. 
• Entrepreneurial mindset with a passion for innovation, scientific accuracy, and experimentation in medical communication. 
• English proficiency is mandatory – all work happens in English. 
• Remote collaboration with design teams and project managers. 

Req ID: 17424

#LI-RO1 #LI-Remote

Role: Senior Designer  

Location:  Manila, Philippines

About the role: 

The GenAI Content Studio (Generative AI content development) is a new in-house creator team, with the role of developing content for the key brands of a global consumer health company across the consumer journey for touchpoints such as advertising, social, e-commerce, website. The team works with generative AI to produce content in-house, in direct contact with brands and marketing. This is leading a true content transformation for the client, operating in new ways, with new processes. 

We are looking for daring and bold professionals who will embrace the power of Generative AI and challenge the status quo in advertising and marketing. 

This role focuses on designing and delivering purposeful, user‑ready creative templates and marketing communications for global brand toolkits and multi‑regional adaptation. The ideal candidate has a strong understanding of digital and graphic design principles and experience designing adaptable templates that support consistent brand execution across markets. 

What you will be doing: 

• Design and produce a wide range of HCP-facing materials: detail aids, leave pieces, slide kits, patient brochures, banners, e-learning interfaces, and email templates and produce the templates in Canva for re-use. 
• Create modular template architectures in Canva that allow non-designers (Medical Managers, field force) to populate content without breaking the layout. 
• Build robust, well-structured files with clearly labeled layers, styles, and grids to ensure ease of use by other team members or clients. 
• Translate complex scientific and clinical content into clear, visually compelling layouts that support comprehension and message hierarchy. 
• Simplify complex medical information into clear visual hierarchies suitable for fast consumption by HCPs. 
• Work closely with medical writers to ensure data visualizations (charts, graphs, MOA illustrations, infographicas) accurately and faithfully represent the underlying science. 
• Ensure consistency of visual identity and tone across all touchpoints and content formats. 
• Apply brand guidelines rigorously while adapting designs for different formats, channels, and market needs. 
• Work in close coordination with Project Managers to respect timelines, prioritize tasks, and manage concurrent projects efficiently. 
• Ensure all creative work complies with regulatory, ethical, and brand standards. 
• Ensure visual outputs accurately reflect approved claims and do not introduce misleading or non-compliant interpretations of medical data. 

What you need to be great in this role: 

• 7+ years of experience in visual design within creative agencies or healthcare environments.
• English proficiency is mandatory – all work happens in English. 
• Remote‑based opportunity. 
• Previous experience creating doctor‑ or pharmacist‑facing content is preferred, even as part of broader design experience. 
• Exceptional visual storytelling, composition, and conceptualization skills proven by a strong creative book with experience in healthcare. 
• Strong understanding of Generative AI tools and creative automation workflows (e.g., Canva, Leonardo. Ai, Kling, LLMs). 
• Use Gen AI tools to create high-quality visual assets (including talent imagery, product visuals, and backgrounds), ensuring outputs are realistic, brand-aligned, and production-ready. 
• Excellent collaboration and communication skills, able to bridge strategy, marketing, and production. 
• Strong organizational skills and attention to detail. 
• Entrepreneurial mindset with a passion for innovation and experimentation. 
• Experience working in regulated industries or healthcare. 

Req ID: 17426

#LI-RO1 #LI-Remote

Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.

In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.

The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.

This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.

What You’ll Do

• Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
• Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
• Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
• Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
• Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.

Skills You’ll Bring

• 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
• Proven track record in achieving sales quotas and managing a sales pipeline.
• Strong English communication skills.
• Relationship-building skills to engage channel partners and prospects effectively.
• Familiarity with Salesforce, Outreach, and other sales enablement tools.
• High energy, adaptability, and a solution-oriented mindset.
• Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.  
• Excellent internet connectivity required.

Your Role
As a Small Business Account Executive II, you’ll drive revenue growth by owning channel-generated leads and managing the full sales cycle—from initial engagement through close. You’ll help small businesses solve real communication challenges by positioning Dialpad’s AI-powered solutions as a clear, differentiated value.

In this role, you’ll serve as a trusted advisor to our channel partners, enabling them to confidently articulate Dialpad’s value proposition and convert opportunities into long-term customers.

The Manila Sales team plays a critical role in Dialpad’s growth strategy, fueling customer acquisition through strong channel partnerships and proactive market engagement. Working closely with Channel Partners, Sales Engineers, and Sales Managers, the team continuously refines sales motions to drive efficiency, effectiveness, and consistent results.

This role reports to a Sales Manager and is based in our Pasig City, Metro Manila office.

What You’ll Do

• Own the full sales cycle: Manage leads sourced from marketing and channel partners, convert opportunities into sales, and achieve team revenue targets.
• Collaborate with Channel Partners: Act as the go-to resource for channel partners, helping them qualify leads and close deals.
• Build client-specific solutions: Develop tailored talk tracks and proposals that align with customer pain points and Dialpad’s offerings.
• Pipeline development: Partner with marketing and channel teams to identify new opportunities for growth.
• Continuous improvement: Participate in weekly 1:1 coaching sessions with your manager for deal strategy, forecasting, and professional development.

Skills You’ll Bring

• 5+ years of direct sales experience, selling Software as a Service (“SaaS”), preferably in the communications space (UCaaS and/or CCaaS).
• Proven track record in achieving sales quotas and managing a sales pipeline.
• Strong English communication skills.
• Relationship-building skills to engage channel partners and prospects effectively.
• Familiarity with Salesforce, Outreach, and other sales enablement tools.
• High energy, adaptability, and a solution-oriented mindset.
• Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
• Able to work in a HYBRID setup.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.  
• Excellent internet connectivity required.

Your role
The Team Lead, Renewal Manager at Dialpad, is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the main point of contact for their assigned customers' contract extensions with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts.

The Team Lead, RM, will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the Team Lead RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.

The Team Lead, RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.

What you'll do

• Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships.
• Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
• Achieve or exceed quarterly revenue goals tied to retention, growth, and term extension of existing customer contracts.
• Maintain and report an accurate forecast of renewals.
• Negotiate and execute renewal contracts that align with customer goals.
• Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth.
• Communicate risks clearly and partner with the CSM in developing resolution strategies.
• Escalate whenever appropriate to help resolve customer concerns.
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product.
• Effectively communicate the benefits of the customer’s Dialpad solution and differentiate it from competitive solutions.
• Own the renewal sales cycle, from developing a strategy to building relationships with key stakeholders, to negotiation and contracting.

Skills you'll bring

• 5-7 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles.
• 1-2 years Team Lead/Manager experience.
• Proven success in meeting and exceeding revenue targets while managing renewals.
• A history of managing a high volume of transactions.
• Passionate about providing a top-notch, best-in-class customer experience.
• Strong presentation, meeting facilitation, and written communication skills.
• Comfortable analyzing and understanding data.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• Desire to work in a fast-paced startup environment where your input is valued to help craft our offerings and how we interact with clients.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
• Ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Have a deep understanding of how businesses operate and the priorities that drive decisions from C-level down.
• Able to work US core hours (7 am - 5 pm Pacific Time) while being 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
• Must be comfortable with a hybrid work arrangement, requiring 1 day onsite per week.
• Excellent internet connectivity required.

Job Description

At HelloConnect, you will be part of a dynamic team in Manila, Philippines that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills and grow within a supportive environment that values diverse perspectives and experiences.

In this role as Labor & Employment Counsel, you will take on a key responsibility in serving as the company’s in-house legal expert on Philippine labor and employment law and data privacy, ensuring full compliance with DOLE regulations and the Data Privacy Act of 2012. You will provide strategic advice to mitigate legal risks, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Provide expert advice on all aspects of Philippine labor and employment law, ensuring compliance with the Labor Code, DOLE regulations, and related government issuances.
• Draft, review, and update employment contracts, company policies, and employee handbooks.
• Support the development and execution of strategies by advising HR and management on employee relations issues, disciplinary actions, terminations, and grievance handling.
• Contribute valuable insights by interpreting new laws, issuances, and jurisprudence affecting BPO employment practices and updating management accordingly.
• Manage and prioritize workloads by representing the company in labor-related proceedings before DOLE, NLRC, or other agencies.
• Build strong relationships across departments by conducting training for HR, Operations, and Management teams on relevant labor regulations and compliance requirements.
• Support leadership in strategic decision-making by providing legal support during workforce restructuring, retrenchment, redundancy, or outsourcing transitions.
• Act as the Compliance Officer and Data Protection Officer and liaise with government agencies (DOLE, NLRC, SSS, PhilHealth, Pag-IBIG) on compliance matters.

What you’ll bring

• Bachelor of Laws (LLB or JD) from a recognized university and Member in good standing of the Philippine Bar.
• Minimum of years’ experience in labor and employment law, preferably with exposure to the BPO or service industry.
• Strong organizational skills with the ability to manage multiple priorities, including handling DOLE audits, employee disputes, and policy development.
• Excellent communication and collaboration skills to work effectively with diverse teams across regions and articulate legal advice clearly in English and Filipino.
• Detail orientation with a deep understanding of Philippine labor legislation, jurisprudence, and compliance standards.
• Problem-solving mindset with the ability to balance legal compliance with operational practicality.
• A team-oriented approach, with the ability to manage sensitive matters with confidentiality and discretion.
• Proficiency in using business systems, tools, and technology to deliver services effectively.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. We offer competitive compensation and benefits.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the Learning platform. You'll have the opportunity to influence company-wide labor strategy and compliance standards.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. We offer a dynamic, people-first culture built on fairness, growth, and transparency.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Location: BGC (7th Floor, Inoza Tower, 40th Street, BGC, Taguig City)

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

#helloconnect

#LI-Hybrid

#hcgreenhouse

Role:  GenAI Integrated Designer

Location:  Manila, Philippines

About the role: 

We’re looking for GenAI Integrated Designer who will use the Pencil platform to deliver high quality, high performing ads to either enterprise clients or small businesses. You will likely have a team working with you and by nature of your expertise they will largely engage with you to resolve creative challenges they are coming up against and overcome the limitations of GenAI today. You will require deep experience with GenAI tools and what they can do for the advertising industry and for marketing clients - as well as the positivity, energy and lateral problem solving to explore and expand techniques to push beyond any perceived creative limitations. One key measure of your success will be your ability to inspire a team with creative solutions day-to-day. Doing this successfully will deliver impact for our clients and fame for your work, as well as make you one of the leading voices of the GenAI revolution.

What you will be doing: 

• Producing beautiful and innovative designs for our client’s channels while best demonstrating GenAl capabilities within a systematic GenAI delivery process.
• To be responsible for the full design lifecycle from concept to execution.
• Utilizing motion animation skills to create dynamic and engaging visuals, enhancing the overall effectiveness and appeal of creative outputs. This includes creating animations that align with brand messaging and ensuring seamless integration within existing designs.
• Where necessary, directly intervene in developing, generating or manually retouching outputs to meet quality standards across briefs.
• To develop a deep understanding of target audiences and the client’s marketing strategy to deliver high quality results that have an instant, positive impact on the consumer, promoting products and brands.
• To pitch creative solutions in response to marketing strategies.
• To oversee and manage the preparation of all finished files that will comply with the correct output specifications.
• To employ expertise in photo manipulation to enhance visual quality and execution.
• Work with our Training team to actively explore, implement and explain new GenAl techniques to help our wider user base achieve high quality creative outputs• Work with our Product & Engineering teams to test new GenAl features and provide feedback to drive platform improvements.
• As a business we're committed to ensuring everyone on our team is fully trained and confident in using Pencil AI, and other approved AI tools. A wide range of Internal resources are available to make sure our teams stay ahead of the AI curve: training, webinars, newsletters, AI communities etc.
• You would be responsible to be actively AI proficient and keeping up to date by:
• Completing ongoing, structured [IIG] AI training including Pencil.
• Continuously up-skilling using our approved AI tools including Pencil.
• Stay up to date with evolving AI trends through our newsletters, webinars, hackathons, AI communities etc
• Facilitate collaborative knowledge-sharing sessions to foster an open exchange of AI expertise and embrace our culture of Learning.

What you need to be great in this role: 

• A passion for design and conception.
• Minimum 2 years of relevant experience with digital agency
• Experience in eCommerce design is a must
• You'll have a deep affinity with layout, typography, animation, and idea-generation.
• Ability to take ownership of projects from concept through to completion.
• Consistent record of taking on, interpreting and delivering design projects within agreed deadlines.
• Attention to detail with the ability to work under own initiative.
• Excellent experience working closely with clients during kick-off.
• Confident in bringing your own innovative ideas and creativity to projects whilst working within a broad range of design guidelines across a variety of design collateral.
• Strong client liaison, with a proven track record of developing strong client relationships.
• Effectively organising and prioritising workloads to manage client delivery whilst simultaneously influencing clients with your own ideas and conceptual creativity.
• Extensive experience in photo manipulation
• Experience with multiple Adobe applications with excellent skills (ie. Ps, Pr)
• Working knowledge of After Effects animation.
• On and Offline design experience with an emphasis on Digital.
• Retouching experience and skills to mid-level.
• Confident and comfortable working in a fast-paced, changing client environment.
• A passionate and inspiring creative.
• The aptitude to learn new software and programmes efficiently and effectively.
• Self-motivated, working with little supervision.
• Collaborative team player, open minded – non-political.
• Discrete about all confidential and personal information.
• Driven, proactive, helpful, and enthusiastic team player.
• Willingness to learn and incorporate AI into design processes.
• Passion for and inquisitive about AI and new technologies• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Req ID: 17423

#LI-RO1 #LI-Remote

About the Role (What you’ll be doing)

As a Senior People Partner, you’ll be a strategic advisor, trusted challenger, and operational leader - enabling high-performing teams to thrive. You’ll work directly with business leaders to shape culture, grow capability, and drive people decisions that are commercially sound, context-aware, and grounded in care.

You'll partner across two core areas:

Strategic Partnership:

• Coach for Impact: Partner with leaders to understand their goals, challenge assumptions, and influence stronger, more deliberate decisions. Support them to lead with clarity, confidence, and consistency.
• Build Leadership Capability: Equip leaders to have the right conversations, especially when expectations aren’t being met. Drive accountability and shape approaches to performance, reward, and recognition that are fair, consistent, and aligned to business goals.
• Resolve Complex Issues: Provide expert, context-aware guidance on nuanced people matters, including underperformance, complaints, employee disputes, and visa requirements, across multiple markets.
• Strengthen Employee Relations: Manage and balance employee concerns with a fair, consistent, and compliant approach anchored in Philippine labor laws. Provide clear, actionable recommendations to managers, ensuring decisions protect both the employee experience and the business.
• Think Two Steps Ahead: Anticipate business shifts, identify risks and opportunities early, and shape workforce strategy and planning accordingly.

People Operations and Enablement:

• Use Data to Influence: Bring clarity through metrics. Use insights to support planning, performance management, compensation, and engagement.
• Improve What We Own: Continuously iterate on our People Systems, and Processes — making them clearer, leaner, and more scalable.
• Deliver at Scale: Own or support the delivery of key people programs, including performance and remuneration cycles, engagement initiatives, audits, and other critical touchpoints - ensuring they land with consistency and impact.

About you (Who you are)

Skills & experience

• 5+ years in a strategic HR Manager or People Business Partner role within a high-performance environment (e.g. tech, high-growth startup, or consulting)
• Strong understanding of PH employment law and HR compliance (bonus points for familiarity with international employment frameworks)
• Experience managing direct reports and supporting people leaders across functions
• Proficient in tracking and interpreting people metrics to inform decisions and improve outcomes
• Excellent project management skills with a proven ability to lead initiatives across the employee lifecycle, including performance reviews, remuneration cycles, and audits

How You Work:

• Commercially minded and strategic, you balance business priorities with empathy and sound judgement
• Highly collaborative and adaptable, with the ability to thrive in fast-paced, ambiguous environments
• Strong sense of ownership—able to manage multiple priorities and deliver reliably
• Detail-oriented and organised, with a bias for execution and continuous improvement

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangements, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Design, develop, and maintain robust APIs including public TTS API, internal APIs like Payment, Subscription, Auth and Consumption Tracking, ensuring they meet business and scalability requirements
• Oversee the full backend API landscape, enhancing and optimizing for performance and maintainability
• Collaborate on B2B solutions, focusing on customization and integration needs for enterprise clients
• Work closely with cross-functional teams to align backend architecture with overall product strategy and user experience

An Ideal Candidate Should Have

• Proven experience in backend development: TS/Node (required)
• Direct experience with GCP and knowledge of AWS, Azure, or other cloud providers
• Efficiency in ideation and implementation, prioritizing tasks based on urgency and impact
• Preferred: Experience with Docker and containerized deployments
• Preferred: Proficiency in deploying high availability applications on Kubernetes

What We Offer

• A dynamic environment where your contributions shape the company and its products
• A team that values innovation, intuition, and drive
• Autonomy, fostering focus and creativity
• The opportunity to have a significant impact in a revolutionary industry
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Overview

As an L2 Support Analyst, your primary goal will be to deliver a first-class support experience to all Anaplan customers. You will be responsible for resolving complex and often critical support issues, acting as a key player in the customer's success and journey with Anaplan. You should be a problem-solver with a strong sense of empathy, emotional intelligence, and a proven ability to thrive in a fast-paced environment.

Key Responsibilities

• Case Ownership and Resolution: Take ownership and full accountability of L2 cases, prioritizing based on urgency and customer impact. Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic communication with the customer throughout the process.
• In-depth Technical Investigation: Research and investigate multifaceted issues related to the Anaplan platform and its integration technologies. This includes analyzing applications and server logs, replicating customer issues in a test environment, and working with engineering on bug resolution.
• Customer Collaboration: Communicate with customers through case portal, and when necessary, conduct live troubleshooting sessions with customers via calls and screen sharing to efficiently gather information and resolve issues in real-time.
• Knowledge Management: Create and maintain internal knowledge base articles and documentation to assist both customers and internal teams.
• Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge and troubleshooting skills.
• Cross-functional Collaboration: Collaborate effectively with L3 Support, Engineering, and Product Management on complex issues that require deeper investigation or architectural guidance.

Qualifications and Skills

Must-Haves

• 2+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company.
• Fluent in Japanese and English is critical
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced, high-pressure environment.
• Experience supporting high-value, enterprise-level customers where the software is business-critical.
• A self-motivated, proactive individual with a passion for learning and helping customers achieve their desired outcomes.

Desirable Skills

• Anaplan Model Builder Certification (Level 1, 2, or 3).
• Systems such as Service Now, Salesforce, Grafana & Jira

Code and Theory’s Visual Designers produce beautiful, compelling work. They are creative individuals who show excitement for digital thinking in everything they do. Our Visual Designers are thinkers and creators who consider the function of their products equal to aesthetics. 

The bread and butter of our visual design team is the development of platform-driven client sites, mobile and media applications, and internal tools that deliver smart and forward-thinking design solutions. Senior Designers are accustomed to daily collaboration across disciplines, from user experience to strategy to client services. They maintain high standards for original concepts and detailed execution and have the experience to foster the talents of junior designers in order to expand their personal skills and design perspective.

WHAT YOU'LL DO

• Communicate and present work effectively to both client and internal teams
• Liaise with production discipline and design team to ensure deadlines are met
• Maintain brand consistency throughout all projects for each client’s specific needs
• Be a team player and contributor to our company culture

WHAT YOU'LL NEED

• Candidate must possess at least Bachelor's/College Degree in Art/Design/Creative Multimedia or equivalent
• At least 5 Year(s) of working experience in the related field is required for this position
• Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Arts/Creative/Graphics Design or equivalent
• Fast and efficient contributor to project design and development
• A strong portfolio demonstrating a passion for design and skill in visual communication
• A strong background in creative problem solving, strategic brainstorming, and creative execution       
• Deep knowledge of how to create intuitive interactions, user interfaces, and responsive design systems
• Excellent organizational skills; an ability to multi-task and work efficiently under pressure with careful attention to detail
• Comprehensive understanding of interactivity and the Web and the fundamentals of information architecture, hierarchy, and layout
• Experience designing a variety of digital platforms, interactive experiences, and/or mobile applications
• Experience with multi-touch and gesture-based experiences, mobile, and tablet experiences, and connected, multi-channel experiences
• Well-versed in interactive technologies, best practices, and emerging trends in digital products
• Love of collaboration across disciplines with team members at all levels
• Experience working collaboratively with all levels of designers and copywriters
• Well developed communication skills including the ability to articulate creative concepts and rationale for client and team
• Expert mastery of knowledge of Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, and familiarity After Effects (or another animation platform in order to quickly animate designs)
• Expert mastery of knowledge of Figma or other quick prototyping tools (able to create and maintain various design systems through the use of components and autolayout)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

Role:  Associate Creative Director (Copy) 

Location:  Manila, Philippines

About the role: 

In a highly competitive and saturated marketplace, creating visually stunning, impactful, and effective creative work is essential. To help us deliver this, we are looking for a strong Associate Creative Director – Copy with a proven track record across this category to join us.

This role is focused on creative and copy leadership — responsible for:

• Transcreating and adapting Global English copy for the local market
• Setting and maintaining the creative and copy standard across the account
• Directing, developing, and inspiring copy talent at all levels
• Quality control (QC) of copy deliverables before sharing back to Market

The Associate Creative Director will effectively and efficiently oversee and direct conceptual and copy projects. Working closely with clients to develop original ideas, you will be responsible for the quality of ideas and the end-to-end copy execution of jobs — from brief through to delivery. You will oversee multiple simultaneous live projects, working alongside Copywriters and Designers who will look to you for creative direction, feedback, and quality assurance.

We are looking for a multi-skilled creative who will direct, inspire, lead, and support all levels of copy and creative talent across the account — defining and advancing a positive and highly productive creative culture for one of our well-known global accounts.

We offer reasonable adjustments throughout the recruitment process.

What you will be doing:  

Copy and Creative Direction:

• Lead and adapt copy for the local market as required
• Conduct first-level QC on all copy output before final delivery to Market
• Interpret briefs from the Client Team clearly and accurately, translating them into sharp creative direction
• Ensure brand tone, regulatory sensitivity (alcohol category where relevant), and market nuances are reflected in all output
• Provide cultural context to creative teams to inform and elevate copy decisions
• Champion creativity and client centricity across every piece of work
• Creatively direct copywriters, supporting their development and performance to ensure maximum efficiency and creative quality
• Manage, supervise, review, and audit the work of copywriters and community managers to ensure output meets client expectations
• Drive the highest quality of creative concept, copy, and artwork across the account
• Oversee and review new creative concepts for both new and existing clients
• Act as brand guardian to ensure all copy collateral is faithful to the client's brand guidelines
• Undertake copy of digital collateral to the client's brief and within agreed timeframes where required
• Organise and lead work review sessions and creative critique to continuously raise the quality bar
• Investigate, propose, and implement innovative approaches to copy craft to maximise efficiency and output quality

Creative Strategy:

• Work with the wider SMT to establish and evolve creative copy strategy for the account
• Motivate and guide the creative team to consistently strive for excellence
• Proactively monitor the quality of copy projects, leading internal review sessions and gathering feedback from internal and external stakeholders
• Manage, oversee, and coordinate knowledge-sharing and learning facilitation within the team to improve creative practices, refine processes, and introduce new services
• Organise monthly presentations to the wider SMT to showcase work, successes, and learnings

Business Development:

• Attend client meetings, present work, discuss needs, and identify opportunities
• Assign creative leads across projects and accounts

Brand Guardianship:

• Ensure all copy collateral produced by the copy team is faithful to the client's brand guidelines at all times

Client Centricity:

• Work actively with all internal and external stakeholders to ensure the highest level of client service from all team members

People Management and Development:

• Manage, train, and mentor team members, supporting their professional development through clear objectives and development plans
• Offer knowledge, motivation, support, and experience to increase productivity, retention, and team morale

What you need to be great in this role:  

Must Have:

• Strong background in a creative agency environment
• Demonstrated copywriting capability across digital and integrated campaigns
• Professional proficiency in English required

Preferred:

• Alcohol category experience; if not alcohol, strong FMCG or Luxury brand experience
• Experience working within regional or global matrix organisations

The Associate Creative Director will:

• Be hands-on with a strong focus on digital
• Be experienced in directing complex, commercial copy projects involving senior stakeholders and interdisciplinary creative teams, with strong experience across global brands
• Be highly creative with the ability to generate ideas and practically contribute to copy and creative output
• Have deep technical copy skills in one or more disciplines — e.g. Content Creation, Copy for Digital, Brand Immersion, Events, Copy for Print, User Experience
• Have a proven ability to communicate and liaise with all levels of the business
• Have a proven ability to influence stakeholders at all levels, including outside the copy team
• Have a proven ability to effectively manage and develop creative teams
• Have strong written and verbal communication skills, including public speaking
• Be proficient in Adobe CC, Microsoft Office, and other related software

GenAI and Agentic Thinking:

• Advanced proficiency with Gen AI tools relevant to copywriting and creative direction, used to enhance output quality and efficiency
• Experience designing AI-assisted workflows for self and team, and supporting others in adopting them effectively
• Ability to train team members on effective use of AI tools within the copy discipline
• Agentic approach to managing complex, multi-workstream creative projects — breaking down challenges systematically and identifying clear paths forward
• Strong understanding of where AI adds value and where human creative judgment must take precedence, with rigorous oversight of AI outputs

Req ID: 17407

#LI-RO1 #LI-Onsite

About the Role

We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals.

You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.

Responsibilities

• Lead New Hire Onboarding (Manila, Philippines ):
• Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
• Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
• Maintain and continuously iterate onboarding documentation, checklists, and training resources
• Design onboarding certification processes and track ramp milestones to measure readiness and success
  
  
• Ongoing Enablement facilitation designed:
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
• Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
• Create feedback loops and reporting mechanisms to ensure program effectiveness
  
  
• Build Scalable Programs:
• Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks
• Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
• Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals
  
  
• Measure and Iterate:
• Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
• Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
• Champion a culture of learning and continuous improvement within the support organization
  
  

Qualifications

• 4+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs 
• SaaS industry experience required
• Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
• Strategic thinker with a track record of building programs that are data-informed and results-oriented
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
• Excellent cross-functional collaboration and stakeholder management skills
• Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems

About the role (What you'll be doing)

As a Training Specialist ****at Eucalyptus, you will design and develop training modules that drive employee growth and operational excellence. You'll take data-driven insights to build comprehensive training frameworks that support career progression across all levels, from individual contributors to leadership. Your work will directly impact how our teams develop, learn, and advance within Eucalyptus.

This role will be reporting to the Quality, Training & Knowledge Manager.

Key Responsibilities:

• Translate data into learning solutions: Analyze performance data, skill gaps, and organizational needs to develop targeted training modules that drive measurable impact
• Design career progression frameworks: Build comprehensive career development pathways that clearly define the skills, knowledge, and milestones needed for advancement
• Lead leadership and career development: Develop holistic leadership training programs that go beyond management training to include career advancement frameworks and competency-based progression
• Build the business case for learning: Articulate the business impact of training initiatives, demonstrating clear alignment with organizational priorities and ROI
• Partner cross-functionally: Work with operations leaders and stakeholders to understand their needs, defend training recommendations, and ensure initiatives drive the outcomes that matter most

About You (Who you are)

• Significant experience designing and delivering training programs in a structured operational environment, with strong facilitation skills and the ability to tailor content in real time based on what lands with different audiences
• Strong data analysis skills with the ability to identify performance gaps and translate them into learning solutions
• Experience developing training modules and contributing to curriculum design
• Demonstrated ability to influence stakeholders and defend decisions to senior operational leaders
• Business acumen — You understand the "why" behind organizational decisions and can connect training initiatives to business outcomes (retention, growth, efficiency, customer impact, etc.)
• Strategic thinking – You can evaluate whether proposed training aligns with current business priorities and what the real impact will be
• Excellent communication skills – You can explain complex training concepts clearly to diverse audiences

Nice to haves:

• Experience designing leadership development or career progression programs
• Background in learning strategy
• Experience building training dashboards or reporting systems that track effectiveness
• Strong interest in (or experience with) training technology and enablement — e.g., learning platforms, tooling, automation, and integrating technology into training programs to improve adoption and outcomes
• Familiarity with healthcare or patient-facing operations

Location

Manila, Philippines (On-site 2-3 days per week)

Working Hours

Generally 11:00am – 9:00pm PHT to support AU & UK collaboration

So, what’s the role all about?

To support continued growth, our team is looking for a Lead Professional Services Engineer - Customer Success to partner with our Sales, Professional Services, Development, and other functional teams to design and build perfect customer journeys for our clients.

Proactive AI Agent is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Proactive and covering all digital channels, Proactive AI Agent leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agent disrupts traditional call centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call center predecessors. This means that as well as being lower cost, Proactive AI Agent can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

• Drive the strategic direction and long-term success strategy of our client accounts.
• Guide the team in supporting customers, partners, and end users by diagnosing complex technical and solution-related issues, managing escalations, and ensuring timely resolution aligned to customer impact and outcomes.
• Help build and influence a high-performance Customer Success and Professional Services team by guiding, developing, and mentoring talent aligned to customer outcomes; set clear goals, delegate effectively, and empower team members to make informed, timely decisions.
• Own executive-level relationship and lead QBRs/EBRs to influence business decisions and customer value realization.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development.
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of the Proactive AI Agent product and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine how Proactive AI Agent can most effectively deliver the dramatic business improvements.
• Working in close partnership with Proactive AI Agent sales leads and the configuration team.

• Drive forecasting, risk management, and renewal strategy across multiple high-value accounts.
• Champion operational excellence by defining CS processes, playbooks, and frameworks for scale.
• Represent Customer Success in cross-functional initiatives such as product roadmap discussions and customer advocacy programs

• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with the Proactive AI Agent reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agent' value.
• Confidently and clearly communicating the Proactive AI Agent value to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proficiency in data-driven decision-making, including leveraging BI tools and customer health analytics to influence account strategy.
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding teams.
• Experience defining and optimizing customer success frameworks, lifecycle plays, and operational processes.
• Experience managing customer risk, escalations, and expectations while balancing contractual commitments and success objectives.
• Strong analytical, diagnostic, and problem-resolution skills in customer-facing scenarios.
• Excellent written and verbal communication skills with a customer-centric, consultative approach.
• Ability to manage multiple initiatives simultaneously and perform effectively in a fast-paced, customer-driven environment.
• Multilingual would be a benefit.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Reporting into: Manager / Team lead

Role Type: Individual Contributor

Requisition ID: 10701

We are looking for a Human Resources Generalist to join our local team in Manilla. Our People Champion will work as a key member of the global HR team, in a fast growing and high performing region for Spaulding Ridge. In this role the HR Generalist work closely with key stake holders (both locally and globally) to deliver the HR agenda, alongside the commercial needs of our growing firm.

The Human Resources Generalist will work collaborate with band's other HR functions, while serving as a trusted advisor to our bandmates.

The role

• Design, deliver and constantly work towards improving our employee life cycle plan, in order to guarantee a positive Day 1/employee experience.
• Have a sound understanding of HR policies and labor law legislation and changes.
• Review and assist with maintenance of human resources information systems to ensure recordkeeping and reporting requirements are accurate and timely.
• Collaborate with other HR Partners on key HR areas/projects/initiatives that are critical for the site/region, such as introduction of new policies, support for performance management or benefits and participate in process improvement efforts.
• Plan, implement, communicate, and administer bandmate programs such as inclusion and community programs. Plan and organize meetings, conferences, and company events.
• Advise on people matters that require knowledge of policies, procedures, and local legislation.
• Provide the tools, framework, administration and support to the global HR team (including payroll, talent development, talent acquisition and reward) on local initiatives and programmes
• Oversee maintenance and management of office facilities. Manage inventory of office supplies and equipment and coordinate logistics for office events.
• Analyse data and observations across the organization, highlighting trends and
• Keep a pulse on employee morale, recommending/driving solutions, as appropriate.
• Demonstrate and live our values & be a “Culture Keeper” at Spaulding Ridge.
• Manage employee engagement programs and support bandmates and managers with action plans to drive improvements.
• Foster teamwork and a positive work environment through frequent collaboration with HR team members, bandmates, and leaders.

You have

• Bachelor’s degree or higher, or a similar professional third level qualification, in Human Resources or related field.
• At least three year’s previous experience in human resources ideally in a professional services firm.
• Employment law knowledge and basics of HR administration.
• Proactive and flexible approach with the ability to learn and adapt quickly to changing business needs.
• Proven ability to manage confidential information.
• Strong excel, PowerPoint and word skills.
• Ability to manage multiple priorities, manage HR projects with execution and competing deadlines plus maintain attention to detail.
• Ability to support groups in a hybrid / remote work environment.
• Effective at building credibility quickly and partnering with leaders and building relationships both in office and in a virtual environment.
• Strong communication skills; excellent spoken and written English, any additional languages a plus.
• Ability to work independently, a self-starter and proactive problem solver.
• Possesses intellectual curiosity; brings insight into the team & business.

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including monthly technology and wellness allowance and annual training allowance program.

Please note we are unable to offer visa sponsorship for this role.

We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.

 The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency.

 If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you!

Responsibilities

• 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
• Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
• English Level: Advanced
• Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels.
• Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs).
• Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions.
• Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership.
• Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
• Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy.
• Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem.

Competencies

• Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments.
• Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time.
• Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution.
• Technical Proficiency – Experience with WFM tools and contact center platforms.
• Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience.
• Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking.

Role:  GenAI Senior Project Manager 

Location:  Manila, Philippines

About the role: 

The Senior Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17196

#LI-Hybrid #LI-JQ1

Role:  GenAI Project Manager 

Location:  Manila, Philippines

About the role: 

The Project Manager is the engine behind delivery at Beauty AI Studio (BAIS) — carrying multi-account and programme-level management responsibility across Gen AI-led creative projects for Unilever Beauty & Wellbeing. A core accountability of this role is the coordination of resources between in-market teams and the Maker Hub — ensuring the right people, skills, and capacity are aligned to every project at every stage, and that nothing is lost in the handoff between local market needs and centralised production.

This role carries both strategic and operational responsibility. You'll lead account performance planning, coordinate and implement client programmes and activities, and develop and coordinate advertising and digital activities for one or more clients. You'll maintain mid-level to senior-level client contact — and may act as the day-to-day lead representing the function on smaller client accounts, under the supervision of a more senior director. You'll develop comprehensive project plans that incorporate Gen AI workflows, identify and mitigate risks specific to AI-assisted production, and maintain rigorous quality control across all deliverables.

What you will be doing: 

Project Planning & Delivery

• Own end-to-end project delivery for Gen AI-led creative projects across Unilever Beauty & Wellbeing — managing scope, timelines, resource allocation, and quality control from initiation through to final delivery.
• Carry multi-account and programme-level management responsibility — overseeing delivery performance across one or more client accounts simultaneously.
• Take accountability for coordinating resources between in-market teams and the Maker Hub — ensuring alignment, clarity of responsibility, and seamless handoffs across all active workstreams.
• Develop comprehensive project plans that integrate Gen AI workflows alongside traditional production streams — sequencing workloads, identifying dependencies, and building in appropriate review and approval stages.
• Lead account performance planning — coordinating and implementing client programmes and activities with clarity and precision.
• Develop and coordinate advertising and digital activities for one or more clients — ensuring outputs are aligned to brief, brand standards, and client requirements.
• Identify, assess, and mitigate risks specific to Gen AI production — including output variability, iteration cycles, and tool limitations — and escalate issues proactively where required.
• Maintain rigorous quality control across all deliverables — reviewing outputs at key stages and ensuring every asset meets Unilever brand and quality standards before delivery.
• Manage project documentation — briefs, status reports, timelines, feedback loops, and approval records — keeping all stakeholders accurately informed throughout.

Gen AI Production Management

• Oversee the integration of Gen AI tools and workflows into project delivery — coordinating between AI-assisted and traditionally produced content streams without compromising output quality or timeline integrity.
• Track and report on AI production metrics — monitoring efficiency, iteration cycles, and output quality to inform workflow improvements and resource planning.
• Partner with creative and strategy teams to ensure Gen AI workflows are fit for purpose — flagging where human craft or oversight is required and adjusting production plans accordingly.
• Continuously identify opportunities to improve AI-assisted production processes — testing new approaches, documenting learnings, and sharing best practice across the studio.

Client & Stakeholder Management

• Maintain mid-level to senior-level client contact across active accounts — determining client requirements including budgets, product information, and agency service levels required.
• Serve as a confident and credible point of contact for Unilever stakeholders — communicating project status, managing expectations, and escalating or resolving issues with clarity.
• Act as the day-to-day lead representing the function on smaller client accounts where required, under the supervision of a more senior director.
• Support the Account Director or Senior Account Director in client communications — preparing status updates, project reports, and presentation materials as required.
• Build effective working relationships with in-market Unilever teams and Maker Hub resources — ensuring local market requirements are understood and reflected accurately in all creative outputs.

Financial Management

• Manage project-level budgets — including cost estimation, resource tracking, purchase orders, and reconciliation — across all active Gen AI project workstreams.
• Monitor project profitability, flag financial risks early, and work with account and studio leadership to address scope or budget variances.
• Support accurate and timely billing in line with studio processes.

What you need to be great in this role: 

Project Management and Delivery

• Proven track record of delivering complex, multi-workstream creative projects on time, on budget, and to a high quality standard within a studio, agency, or in-house environment.
• Experience carrying multi-account or programme-level management responsibility — coordinating delivery across multiple concurrent client accounts.
• Demonstrated ability to coordinate resources between in-market teams and centralised production or hub-based resources — managing handoffs, priorities, and capacity with clarity and rigour.
• Experience in account performance planning, and coordinating and implementing client programmes and activities across advertising and digital disciplines.
• Experience coordinating cross-functional teams with clarity, rigour, and strong organisational discipline.
• Ability to manage multiple concurrent projects simultaneously without losing attention to detail or delivery momentum.
• Strong risk management skills — proactively identifying issues, developing mitigation strategies, and communicating risks clearly to senior stakeholders.
• Experience managing project-level budgets, including cost estimation, purchase order management, and financial reconciliation.

Gen AI and Production Knowledge

• Working knowledge of Gen AI tools and their application within creative production — including an understanding of AI capabilities, limitations, and quality control requirements.
• Experience managing or coordinating AI-assisted production workflows alongside traditional creative production streams.
• Familiarity with digital asset management, creative review systems, and approval workflows in a content production context.
• Genuine curiosity about emerging Gen AI tools and production methodologies — with the initiative to test, learn, and bring new capabilities into the team's practice.

Client and Stakeholder Management

• Confidence maintaining mid-level to senior-level client contact — determining requirements, managing expectations, and representing the studio professionally with Unilever stakeholders.
• Strong written and verbal communication skills, with the ability to translate complex project information into clear, accessible updates for diverse audiences.
• Experience determining client requirements including budgets, product information, and agency service levels across advertising and digital activities.
• Experience working with or alongside brand teams in beauty and FMCG, or adjacent sectors is an advantage.

Gen AI & Agentic Thinking

• Proficiency with Gen AI tools relevant to project management and production workflows — using AI to improve planning, coordination, brief quality, and delivery efficiency.
• Experience designing or contributing to AI-assisted workflows within a creative or production context, with a clear understanding of where human oversight is essential.
• Agentic approach to complex, multi-workstream delivery challenges: breaking problems into manageable components, identifying the most efficient path forward, and executing with consistency and precision.
• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into client deliverables or production pipelines.
• Willingness to upskill others on Gen AI tools and prompting practices relevant to project coordination and production management.

Req ID: 17197

#LI-Hybrid #LI-JQ1

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

So, what’s the role all about?

This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment.

How will you make an impact?  
Key Responsibilities
•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.
•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.
•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.
•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.
•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.
•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.
•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.
•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.
•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.
•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.
•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.
•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.
•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals.

Required Qualifications
•    5+ years of experience working with Git-based source control systems, preferably GitHub.
•    4+ years of experience writing Python, Shell, or similar scripting languages.
•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.
•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.
•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.
•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.
•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.
•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.
•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.
•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.
•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia.

Preferred Qualifications
•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.
•    Experience leading DevOps transformation or platform modernization initiatives.
•    Experience supporting large-scale engineering or R&D organizations.
•    Familiarity with container orchestration concepts such as Kubernetes.
•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.
•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.
•    Experience mentoring engineers and leading cross-functional technical initiatives.
•    Experience establishing standards, governance models, and operating practices across multiple teams.
•    Experience with Ansible or similar configuration management tools.
•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies
•    Excellent troubleshooting, problem-solving, and debugging skills.
•    Strong leadership and ownership mindset.
•    Ability to design and build systems, environments, and solutions from the ground up.
•    Strong collaboration skills and the ability to influence without direct authority.
•    Service-oriented mindset with a focus on enabling engineering teams.
•    Ability to balance strategic improvements with day-to-day operational demands.
•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.
•    Sound technical judgment in high-pressure and time-sensitive situations.
•    Commitment to mentoring team members and fostering a culture of continuous learning.

Automation & AI Mindset
The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.
AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.
•    Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
•    Willingness to explore AI-assisted development tools such as code assistants, automated testing aids, and prompt-based automation.
•    Openness to learning how AI can improve build, deployment, and operational processes.
•    Ability to quickly adopt new AI tools and incorporate them into daily work.
•    Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
•    Drive AI adoption across the Build and Deploy team by identifying high-impact opportunities where AI can improve efficiency, reliability, or developer experience.
•    Guide the team on AI tool selection, evaluation criteria, and integration patterns.
•    Champion an AI-first mindset in pipeline design, process improvement, and operational practices.
•    Help establish team standards and best practices for responsible, effective use of AI in DevOps workflows.
•    Able to present a vision for how AI can be strategically applied across DevOps practices within a team.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10630
Reporting into: Manager, Engineering, CX
Role Type: Individual Contributor 

About the Role

We are looking for a high-performing Sales Manager to lead and accelerate our growth in the Philippines. This role is critical to scaling our business, with a clear mandate to 2X revenue and expand market share over the next phase of growth.

You will be responsible for driving strategic sales initiatives, building strong client relationships, and leading revenue expansion across key accounts and new business opportunities in the market.

Key Responsibilities

• Own and deliver aggressive revenue targets, with a focus on doubling business in the Philippines market
• Develop and execute a strategic sales plan to expand existing accounts and acquire new clients
• Build and maintain C-level and senior stakeholder relationships across agencies, brands, and partners
• Identify high-growth opportunities and unlock new revenue streams
• Lead end-to-end sales cycles: prospecting, pitching, negotiation, and closing deals
• Collaborate cross-functionally (marketing, product, operations) to drive client success and retention
• Monitor market trends, competitor activity, and customer insights to refine go-to-market strategy
• Provide accurate forecasting, pipeline management, and reporting
• Mentor and influence junior sales team members (if applicable)

What We’re Looking For

• 8–12+ years of sales experience, preferably in digital advertising, media, SaaS, or related industries
• Proven track record of consistently exceeding revenue targets in the Philippines market
• Strong network across agencies, advertisers, and key industry stakeholders
• Demonstrated ability to scale business and drive exponential growth (e.g., 2X or more)
• Excellent negotiation, presentation, and closing skills
• Strategic thinker with strong commercial acumen and data-driven decision making
• Ability to operate in a fast-paced, high-growth environment
• Strong leadership presence and stakeholder management skills
• Deep understanding of the Philippines digital and advertising ecosystem
• Entrepreneurial mindset with a hunter mentality
• Resilient, self-driven, and highly accountable
• Strong communication skills with the ability to influence senior executives
• Collaborative team player with a growth-oriented mindset

Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience. 
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As a Publishing Manager on the Wild Rift Team, you will report into the Regional Product Publishing Lead of Wild Rift APAC of the team. You’ll be responsible for overseeing the marketing and publishing initiatives for Wild Rift in the Philippines and also extending towards the APAC region. You will help shape the branding of games & products like League of Legends: Wild Rift and ensure successful delivery of marketing contents and campaigns by working with internal teams and third-party operators in the Philippines
You’ll join a tight-knit group of exceptionally bright-minded individuals who share our prioritization of player experience, rejection of convention, and passion for gaming. Riot Games Philippines is dedicated to creating tailored player experiences that show local players they aren’t lost in translation.

Responsibilities: 

• Develop branding and marketing strategies for League of Legends: Wild Rift in the Philippines and other APAC priority markets. Evaluate, advocate, and drive new initiatives that elevate and reinforce the games brands
• Lead the execution of branding and marketing programs to promote our games in collaboration with APAC teams as well as local agencies
• Manage contracts, budgets and vendor relationships. Oversee the development of local marketing assets to ensure they are of the highest standards and in alignment with our brand guidelines
• Lead a team of vendors, contractors and Rioters as well as manage and assess their performance on a day-to-day basis
• Manage the communication pipeline and coordinate communication across various channels such as social media and web. 
• Manage the content roadmap and publishing plans, and align them with multiple stakeholders
• Own channel executions and content operations and trafficking adhering to the Global Product Strategy
• Establish and use KPIs to steer our marketing efforts to maximize performance

Required Qualifications: 

• Experienced marketer with a bachelor’s degree and 5+ years of marketing experience in a relevant field
• Experience in Mobile Publishing. Understand mobile publishing and is committed to leveling up the mobile publishing capability of the team in partnership with our Product Team
• Experience in Working and Guiding Vendor Agencies on Campaigns and projects. Experience working with a creative agency and ensuring that the strategic and go-to-market brief is clear for execution
• Fluent in written and spoken English communication as well as proficient in Filipino.
• Strategic and insight-informed with ability to see the big picture and utilize suite of skills to level up our channels; Root these insights in strong analysis metrics and stats and know how to turn an insight into a big idea.

Desired Qualifications: 

• Experience working on cultural brands that serve passionate audiences
• Experience working on products at all stages of development
• Experience facilitating and working with creative professionals
• Organizational management skills

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Harbor is seeking a Contracts Lawyer to join our growing consulting delivery team in the Philippines. By providing strategic, technology, and operational services to clients in the legal, professional, and financial services industries. Our Contracts Counsel Team is a highly talented group of legal professionals who offer a unique blend of consulting and legal experience across several industries and disciplines. 

Our employees are our greatest competitive advantage. The Business Operation Solutions (BOS) group assists clients in procuring goods and services, reducing costs across a variety of areas, optimizing business processes, and improving stakeholder value. 

This is a matrix role that primarily reports to a Business Unit Client Lead, with day-to-day work assignments managed at the client level. The role is also supported by the broader Contracts Team, which provides legal oversight, coverage, and training. 

As part of Harbor’s BOS team, you will work closely with project team members and client personnel to facilitate the review of vendor contracts, support negotiations, and ensure adherence to both client and Harbor contract administration processes. You will play a key role in mitigating risk and creating value through effective application of contract   standards, risk analysis, and negotiation, particularly within the context of US commercial contracting frameworks. 

This is a hybrid role based out of Harbor’s Makati City office, requiring a combination of in-office and remote work. Due to the global nature of the role, candidates must be willing to work USA Central Time (9:00 AM – 5:00 PM CT) hours on a regular basis. 

Responsibilities: 

• Apply playbook standards to review, redline, and edit contract language. 
• Identify contractual options and strategies to resolve negotiation roadblocks under US   legal frameworks. 
• Liaise with client in-house counsel for contract approvals. 
• Facilitate negotiations and act as liaison across stakeholders. 
• Communicate contractual risks and obligations, including under US law. 
• Manage pipeline of contract reviews and stakeholder updates. 
• Maintain contract records and documentation. 
• Develop templates aligned with US legal standards. 
• Support vendor governance and risk management. 

Education & Experience Requirements: 

• Bachelor of Laws (LLB) or Juris Doctor (JD)  from a recognized institution is required. 
• Active membership in good standing of the Integrated Bar of the Philippines  is required. 
• 4+ years of contract review experience. 
• Strong understanding of US commercial contract law. 
• Experience with MSAs, SaaS, data privacy, and licensing agreements. 

Additional Qualifications: 

• Strong contract review, negotiation, legal analysis and risk assessment skills. 
• Excellent English communication skills. 
• Experience supporting US clients preferred. 
• Strong organizational and multitasking abilities. 
• Proactive, detail-oriented, and client-focused. 
• Knowledge of GDPR/CCPA is a plus.

Harbor is seeking Applications Support Analysts to join our dynamic Legal Technology & Operations – Applications Management Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements.  We have both extensive experience in legal processes and technology across several platforms.  This mainly focusses on Intapp, Elite 3E and iManage products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers.  We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage.   

As an analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks.  This is a position that will be hybrid with an office in the metro Manila area.

Job Duties and Responsibilities: 

The role is split into 2 main areas of responsibility: 

• Monitoring and resolving issues within client production environments.  This is termed “business as usual”. 
• Improving configuration and processes for clients, based on changing needs.  This is termed as “continual improvement”.   

Business as usual includes the following responsibilities: 

• Carry out regular proactive monitoring on client systems. 
• Assist clients and other team members with production issues in a timely fashion, these could be data or process related. 
• Provide regular and concise client updates when resolving issues.  
• Collaborate with technology providers and clients to resolve defects. 
• Support integrations with third party applications. 
• Reconcile data across various systems. 
• Configure Intapp product software.  
• Gain knowledge to become proficient in both the supported applications and business processes. 

Continuous improvement includes the following responsibilities: 

• Collaborate with other team members to execute planned changes to client implementation components. 
• Execute test plans to validate outcomes from continuous improvement items. 
• Document small changes to include communication back to the client. 
• Actively participate in deployment of changes. 

Experience, Education and Qualifications:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. 
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. 
• Strong observational, analytical and numerical reasoning skills. 
• Effective communication and storytelling skills (written and spoken). 
• Excels in a cooperative team environment. 
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and punctuality. 

Technical Skills: 

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. 
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage. 
• Proficiency in SQL is an advantage. 

Why Join Harbor: 

• Exposure to international clients and global teams 
• HMO (health card) from Day 1
• Hybrid work setup - Metro Manila office
• Learning and development opportunities to build technical and consulting skills 
• Collaborative and supportive global team environment 
• Tech enabled workforce to set you up for success 
• Opportunity to grow your career in the legal technology and consulting 

Values

Here are our Company Values and we’d love to have individuals who can be a culture-add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We're looking for an experienced Recruiter to join the Philippine Recruiting  team at Workstream. You'll be a key part of our global talent strategy, dedicated to sourcing top talent for our startup culture. The ideal candidate will be passionate about connecting exceptional talent with our innovative environment, proficient in assessing qualifications, and deeply aligned with our mission.

As a Recruiter, you'll play a crucial role in identifying and hiring top talent, making a direct impact on our high-performing team in the competitive SaaS industry.

Day in the Life

• Drive the recruitment process from end to end, removing blockers and driving to a close
• Review and analyze resumes using our ATS software (Greenhouse) 
• Proactively source and engage potential candidates through various channels, including different job boards and social media
• Develop and execute creative sourcing strategies against prioritized requisitions
• Conduct comprehensive interviews and assessments to evaluate candidates' qualifications, skills, and cultural fit within our dynamic startup environment
• Manage various positions across different teams, including but not limited to sales, customer support, finance, and technology
• Partner closely with hiring managers to understand their talent needs, set expectations, and provide regular updates on candidate pipelines
• Ensure a positive and professional candidate experience throughout the recruitment process, from initial contact to offer acceptance
• Stay updated on industry trends, market dynamics, and competitor strategies to inform and refine our recruitment approach
• Monitor and report on recruitment metrics to enhance and streamline the recruiting process
• Contribute to the growth of Workstream's PH Recruiting function by developing and refining processes and serving as a thought partner for the rest of the team

Who You Are

• At least 1 year experience in recruitment, with the ability to manage a diverse range of roles effectively
• Proficiency in leveraging various recruitment tools and platforms to source and engage candidates
• Exceptional verbal and written communication skills to effectively convey job opportunities and requirements
• Strong relationship-building skills with candidates, hiring managers, and cross-functional teams
• Ability to assess candidates' qualifications and evaluate their alignment with our startup culture and values
• Willingness to adapt to changing priorities and thrive in a fast-paced, entrepreneurial environment
• Collaborative mindset and the ability to work closely with diverse teams
• High ethical and professional standards, ensuring compliance with all relevant laws and regulations
• Prior experience in Recruiting for sales positions within a Tech company

Nice To Have

• Experience in Recruiting Sales positions within a SaaS company
• Experience in a startup environment

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b
• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
• https://techbuzz.news/buzzworthy-august-27-2021/

The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. 

You:

As a Senior Product Support Engineer at Feedzai, you will serve as the first point of contact for our customers, resolving the most complex and escalated pre-production and post-production technical issues within our cloud-based financial crime prevention platform. This role requires a strong technical foundation, problem-solving mindset, and customer-centric attitude to ensure that customer issues are addressed promptly and effectively.

You’ll be expected to take full ownership of customer incidents, mitigate urgent problems, escalate appropriately to our engineering teams, and follow through until complete resolution. This position involves analyzing complex technical issues across Feedzai’s products , their interaction with customers’ infrastructure, and communicating with stakeholders across all levels of seniority. We are looking for professionals with experience across L1, L2, and L3 support levels—or with the technical capability to operate across these levels.

Your Day to Day: 

• Serve as a technical expert on Feedzai’s products, resolving complex customer issues independently.
• Troubleshoot and resolve product and infrastructure-related issues in a 24/7 environment, adhering to established SLA timelines.
• Manage customer communications effectively, including conference calls and status updates to stakeholders.
• Clearly document and communicate issue root causes, impacts, and resolution steps to internal and external stakeholders.
• Escalate critical issues to the appropriate engineering teams and coordinate resolution efforts across multiple tiers of support.
• Serve as the primary technical liaison between Support and Engineering, driving root cause analysis (RCA) and ensuring efficient hand-offs for critical issues.
• Contribute to the continuous improvement of support documentation, including the creation of internal and external knowledge base articles.
• Translate customer feedback into actionable engineering requirements and collaborate with Engineering and Customer Success teams to prioritize enhancements.
• Regularly interact with internal tools and bug-fixing processes using Shell scripting, SQL, and/or Python.
• After 3–6 months, participate in the on-call rotation for handling high-priority issues during weekends (approximately one weekend every three weeks), with additional compensation.
• Serve as a mentor and escalation point for L1  support staff, providing technical guidance and peer review for incident resolution.
  
  

You Have & You Know-how: 

• Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent professional experience.
• 4–7 years of experience in a technical support, product support, or engineering role.
• Excellent written and verbal communication skills in English, with the ability to produce clear, professional customer-facing documentation (e.g., Root Cause Analysis reports).
• Ability to work autonomously in a fast-paced, dynamic environment.
• Strong technical foundation, with a solid understanding of programming concepts (development experience is a plus, but not required).
• Familiarity with UNIX/Linux systems.
• Understanding of Object-Oriented Programming principles (experience with Java is preferred).
• Hands-on experience with development tools such as Git, IDEs, and related utilities.
• Experience with databases, particularly Cassandra and SQL.
• Knowledge of distributed systems, high-availability architectures, and web technologies (especially REST APIs).
• Familiarity with cloud platforms such as AWS or GCP.
• Exposure to messaging systems like RabbitMQ or Kafka, and coordination tools such as Zookeeper.

#LI-Remote 

^{We are seeking an experienced Network Architect to drive the design, modernization, and evolution of our global, multi-cloud, and next-generation enterprise network environments. The ideal candidate brings deep technical expertise, leadership capability, and a passion for automation—helping shape long-term network strategy, resiliency, and performance across a rapidly growing global platform.}

^{Key Responsibilities}

• ^{Architect and evolve enterprise, data center, campus, and backbone network architectures using modern, scalable design principles.}
• ^{Design and optimize multi-cloud network architectures across AWS, Azure, and GCP, including WAN, cloud security, routing domains, and cross-cloud connectivity.}
• ^{Lead EVPN/VXLAN fabric designs, SR-MPLS/SRv6 architectures, and high-performance spine–leaf environments.}
• ^{Develop and implement Zero Trust segmentation models, identity-based policies, and micro-segmentation strategies.}
• ^{Design and maintain high-availability edge solutions including SD-WAN, SASE, secure remote access, and edge compute networking.}
• ^{Drive network automation initiatives using Terraform, Ansible, CI/CD pipelines, and Python-based automation.}
• ^{Implement intent-based networking models, configuration validation frameworks, and network digital twin platforms.}
• ^{Collaborate with cloud, security, and platform engineering teams on architecture governance, reference patterns, and design standards.}
• ^{Develop advanced observability and telemetry solutions using gNMI, gRPC, NetFlow/IPFIX, and cloud-native monitoring platforms.}
• ^{Lead troubleshooting, lifecycle management, and capacity planning across hybrid, multi-region, and distributed environments.}

^{Skills & Experience}

• ^{8–12 years of hands-on experience architecting and operating large-scale enterprise or service provider networks.}
• ^{Expertise in core routing and switching technologies: BGP, OSPF, IS-IS, MPLS, EVPN/VXLAN, and Segment Routing.}
• ^{Deep experience with Cisco (NX-OS, IOS-XR, IOS-XE), Juniper (QFX), and Arista EOS with CloudVision.}
• ^{Strong multi-cloud networking experience including AWS Transit Gateway, Cloud WAN, Azure Virtual WAN, and GCP Cloud Router.}
• ^{Proficiency in network automation using Terraform, Ansible, Python, and Git-based workflows.}
• ^{Knowledge of SASE, SD-WAN, cloud firewalls, WAF, and DDoS mitigation.}
• ^{Understanding of Kubernetes networking (Cilium, Calico, AWS CNI) and service mesh architectures (Istio).}
• ^{Strong communication, architectural documentation, diagramming, and cross-functional leadership skills.}

^{Preferred Qualifications}

• ^{CCIE, JNCIE, or Arista ACE-L3 (active or in progress).}
• ^{AWS Advanced Networking Specialty or equivalent cloud certifications.}
• ^{Experience with network digital twins, AIOps, or telemetry-driven automation.}
• ^{Experience with micro-segmentation platforms such as Illumio, Guardicore, or NSX-T DFW.}
• ^{Experience delivering IaC at scale, including CI/CD-driven deployments.}

^{Why Join Us}

^{You will become part of a global architecture and engineering organization focused on cutting-edge, multi-cloud, high-performance networking. This role offers meaningful opportunities to drive architectural strategy, influence enterprise-wide design standards, and shape the future of modern networking.}

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:10261
Reporting into: Manager, Cloud Operations Network, CX
Role Type: Individual Contributor 

So, what’s the role all about?

The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.

This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.

How will you make an impact?  

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
• Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
• Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
• Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
• Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
• Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.

Have you got what it takes?

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

You will have an advantage if you also have:

• In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10551
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.

This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.

How will you make an impact?  

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
• Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
• Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
• Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
• Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
• Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.

Have you got what it takes?

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

You will have an advantage if you also have:

• In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10433
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.

This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.

How will you make an impact?  

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
• Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
• Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
• Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
• Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
• Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.

Have you got what it takes?

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

You will have an advantage if you also have:

• In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10428
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.

This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.

How will you make an impact?  

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
• Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
• Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
• Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
• Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
• Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.

Have you got what it takes?

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

You will have an advantage if you also have:

• In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10424
Reporting into: Manager, Customer Success
Role Type: Individual Contributor

So, what’s the role all about?

The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.

This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.

How will you make an impact?  

• Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.
• Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.
• Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.
• Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.
• Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.
• Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.
• Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.
• Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.
• Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.

Have you got what it takes?

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.

You will have an advantage if you also have:

• In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10426
Reporting into: Manager, Customer Success
Role Type: Individual Contributor