About the role

The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams.

The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations.

The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. This is a fully on-site position located in Manila, Philippines, with the primary shift scheduled between 10 pm to 7 am PHT, and flexibility to support other hours. 

Travel Requirements: Up to 10% travel required.

About the team

We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate.

What will you be doing?

• ReviewWorking to review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities.
• Liaising with the Engineering teams on incident response, vulnerability management and remediation actions
• Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training
• Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub,  GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments. 
• Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike.
• Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business.
• Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures
• Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process
• Learning and training, to enhance knowledge of Security Orchestration and Automation.

What are we looking for?

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field
• 8+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations
• Experience defining and leading several cyber security programs for large scale organizations
• Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies 
• Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management 
• Experience leading other engineers and analysts while collaborating with the external team members
• Able to balance the demands of delivering high quality and demanding timescales.
• Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security)

What will make you stand out?

• Expert-level knowledge of AWS, Azure, and/or GCP security
• Expertise in vulnerability and risk management across public cloud and enterprise environments
• Expertise in leading advanced threats detection and prevention programs in a cross-functional environment 
• Expertise in developing security patterns with architectural recommendations
• Advanced experience in software development practices, automation with basic knowledge of AI

The Tech

• AWS, GCP, SaaS, and Enterprise
• Artificial Intelligence Solutions (Gemini, Claude, internal)
• CNAPP, DSPM, and Cloud Security Solutions
• Application Security Technologies (DAST, SAST, SCA, ASM)
• Email Security Technologies
• SIEM Solutions and Detection Technologies
• Google Workspace
• Vulnerability Management Solutions
• Application Security
• Python, PowerShell, Bash

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

About the role

The Sales Development Representative performs a high-volume of phone and email engagements, actively using their discovery and listening skills, to identify potential customers, generate net new opportunities which are passed to their region’s sales team.

What will you be doing?

• Prospect, qualify and develop leads into sales-ready opportunities
• Establish and build rapport with prospects via telephone, email and live chat
• Calling / emailing 
• Prospects and answering
• Prospect calls and emails
• Successfully manage and overcome sales objections to develop interest 
• Transform received leads into qualified sales opportunities
• Research target companies, contacts and accounts 
• Document all activities in Salesforce to ensure efficient lead management
• Capture accurate and complete Prospect information. Salesforce Activity Notes, Lead Stage change and Opportunity builds
• Meet or exceed monthly and quarterly new opportunity generation metrics

What are we looking for?

• One year of experience as a Sales Development (SDR) or Business Development Representative (BDR).
• Entrepreneurial spirit and excited about being in a startup environment
• Goal-oriented and self-starter with a proven work ethic 
• Excellent telephone and personal demeanor
• Strong written and oral communication skills 
• Ability to think critically and identify a problem's most fundamental elements 
• Ability to uncover business pain points and identify solutions
• Ability to overcome challenges and determination to succeed 
• Bachelor’s degree in Business or related field of study a plus
• Basic understanding of e-commerce, shipping, and/or B2B SaaS products
• Proactive, well-organized, and strong attention to detail 
• Comfortable with ambiguity and frequent change 
• English and German are required for this role

What will make you stand out?

• Experience running your own e-commerce business (a BIG plus)
• Experience in the Shipping or E-commerce industry.

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.
• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%
• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 

About the role

The Sales Development Representative performs a high-volume of phone and email engagements, actively using their discovery and listening skills, to identify potential customers, generate net new opportunities which are passed to their region’s sales team.

What will you be doing?

• Prospect, qualify and develop leads into sales-ready opportunities
• Establish and build rapport with prospects via telephone, email and live chat
• Calling / emailing 
• Prospects and answering
• Prospect calls and emails
• Successfully manage and overcome sales objections to develop interest 
• Transform received leads into qualified sales opportunities
• Research target companies, contacts and accounts 
• Document all activities in Salesforce to ensure efficient lead management
• Capture accurate and complete Prospect information. Salesforce Activity Notes, Lead Stage change and Opportunity builds
• Meet or exceed monthly and quarterly new opportunity generation metrics

What are we looking for?

• One to three (1 to 3) years of experience as a Sales Development (SDR) or Business Development Representative (BDR).
• Entrepreneurial spirit and excited about being in a startup environment
• Goal-oriented and self-starter with a proven work ethic 
• Excellent telephone and personal demeanor
• Strong written and oral communication skills 
• Ability to think critically and identify a problem's most fundamental elements 
• Ability to uncover business pain points and identify solutions
• Ability to overcome challenges and determination to succeed 
• Bachelor’s degree in Business or related field of study a plus
• Basic understanding of e-commerce, shipping, and/or B2B SaaS products
• Proactive, well-organized, and strong attention to detail 
• Comfortable with ambiguity and frequent change 
• English and German are required for this role

What will make you stand out?

• Experience running your own e-commerce business (a BIG plus)
• Experience in the Shipping or E-commerce industry.

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.
• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%
• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 

About Metapack

Metapack, an Auctane company, provides industry-leading ecommerce delivery management software used by the world’s largest retailers and brands. Our platform enables fast, reliable, and cost-effective shipping experiences from check out to post sales tracking. We provide access to a global network of carriers and delivery services. Metapack ensures that every parcel reaches the customer efficiently and transparently.

About the role

As an Account Executive – Expansion, you will be responsible for driving revenue growth within an existing customer portfolio. This is a hunting role inside the farm: you will identify, qualify, and close new business opportunities through upselling and cross-selling Auctane and Metapack solutions. You will work closely with Customer Success, Product, and Marketing to uncover needs, craft value-driven proposals, and expand strategic customer relationships across multiple business units and geographies.

This role is ideal for a results-driven salesperson who thrives in consultative selling, relationship building, and navigating complex enterprise accounts.

What will you be doing?

• Own and drive expansion revenue by identifying opportunities for upsell and cross-sell within assigned existing accounts.
• Proactively prospect inside current customers to uncover new stakeholders, business units, and use cases.
• Build strong, trust-based relationships with senior leaders, including VP and C-suite decision-makers.
• Lead the full sales cycle—from discovery and solution positioning to negotiation and contract closure.
• Collaborate closely with Customer Success to understand account health, growth potential, and customer goals.
• Maintain an accurate pipeline and forecast using CRM tools.
• Develop account plans to support long-term revenue growth.
• Work cross-functionally with Product, Marketing, and Solutions Engineering to deliver tailored value propositions.
• Participate in relevant events and conferences
• Represent the voice of the customer internally and contribute to product and strategy discussions.

What are we looking for?

• 5 to 6 years of B2B enterprise sales experience in SaaS or technology solutions (logistics field highly preferred)
• Proven track record of achieving or exceeding revenue targets through upsell, cross-sell, or expansion motions.
• Demonstrated ability to hunt for new opportunities within existing accounts.
• Strong skills in building internal and external relationships across multiple stakeholder levels.
• Ability to engage and influence senior leadership, including C-level executives.
• Excellent communication, presentation, and negotiation skills.
• Highly collaborative with the ability to work across teams in a fast-paced environment.
• CRM proficiency (Salesforce preferred).
• Additional language skills are a strong plus (e.g., French, German, Dutch etc.)

What do we offer?

• 💻 Tools for the job: Auctane will provide you with all equipment you need, ensuring you can seamlessly and securely work from either the London office or the comfort of your home.
• Flexible hybrid working approach: Hybrid working offers the flexibility to balance on-site collaboration and remote productivity, leading to enhanced efficiency and well-being. As part of our approach, we ask that you attend the office two days a week, ensuring a blend of in-person connection and remote work benefits.
• Central London location: Experience the best of both worlds and join us at our fantastic office. Immerse yourself in our dynamic and open culture. Enjoy the array of complimentary drinks and snacks, and join our monthly social activities. Our London office serves as a vibrant hub within our global community, embodying true international diversity with representatives from over 20 different nationalities, speaking 10 languages. 
• 25 days holiday (plus public holidays). Your holiday entitlement will increase to max. of 30 days, based on your length of service (2 yrs / 27 days, 3yrs / 28 days, 4yrs / 29 days and 5 yrs / 30 days)
• Company Pension: Auctane operates a contributory pension scheme on behalf of its employees, and will contribute up to 4%, providing the employee contributes 4%
• Life insurance: Auctane will provide 4x of base salary. This benefit is available from the first day of employment. 
• Long term income protection: 50% of your base salary for up to 5 years. This benefit is available from the first day of employment. 
• Private Medical and Dental Insurance: Both benefits are via our partner Bupa and available post probation. (Dental enrolment only occurs in May)
• Personal Training Budget. We offer a generous training budget of up to £2000 per year dedicated to your professional development. Whether it's investing in certifications, attending conferences, or exploring other educational opportunities, we are committed to supporting you in enhancing your expertise. We also provide access LinkedIn Learning. This benefit is available post probation. 
• Health and Wellbeing: We have a wealth of health and wellbeing benefits available. Here’s just some of what we offer; gym membership and subsidies, 24/7 EAP, virtual GP appointments, subsidised eye care, counselling sessions, physiotherapy sessions, PT, and nutrition advice, financial and legal support. There is also an extensive resource library of podcasts, webinars and articles.
• Tax-Free Childcare: You may be eligible for tax free childcare, subject to the criteria set by the government. If successful, you can get up to £500 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare.
• Cycle to work scheme: Auctane offers a subsidised cycle purchase scheme, Through this scheme, you will enjoy exclusive benefits, including attractive savings and convenient payment plans. This benefit is available post probation. 
• Interest-free season ticket loan: Auctane can provide an interest free loan of up £7,000 to purchase an annual season ticket for travel requirements.This benefit is available post probation. 
• 🔗 Referral Bonus: Our Employee Referral Bonus Program is designed to reward you for helping us build an even stronger and more talented team. You could earn up to £4,500, depending on the role and subject to the bonus program criteria. 
• 📦 Postal Services: Auctane offers 99% discount on personal shipments using Packlink.pro

About the role

The Sales Development Representative performs a high-volume of cold-call engagements, actively uses their discovery and listening skills to identify potential customers, generate net new opportunities which are passed to their region’s sales team and ensure the accuracy of SFDC data.

What will you be doing?

• Prospect, qualify and develop leads into sales-ready opportunities
  • Establish and build rapport with prospects via telephone, email, and social media channels
    • Calling Prospects/Answering Prospect Calls
  • Successfully manage and overcome sales objections
    • Emailing Prospects/Responding to Prospect Emails
  • Transform all received leads into qualified sales opportunities
  • Research target contacts and accounts
    • Target company/contact research
  • Document all activities in Salesforce and Salesloft to ensure efficient lead management
  • Capture accurate and complete prospect information.
  • Salesforce Activity Notes, Lead Stage change and Opportunity builds
• Meet or exceed monthly and quarterly new opportunity generation metrics
• Meet or exceed daily call and email metrics.

What are we looking for?

What are we looking for?

• Minimum of one (1) year experience as a Sales Development (SDR) or Business Development Representative (BDR).
• Experience with heavy outbound sales calls.
• Excellent telephone and personal demeanor
• Must have strong written and oral communication skills
• Ability to qualify account and contacts for right fit and uncover prospects potential need for our solutions
• Ability to overcome objections
• Goal oriented and self-starter

What will make you stand out?

• Bachelor’s degree in Business or related field of study a plus

The Tech

• Google Apps (Docs, Sheets, Slide, Mail, etc.)
• Working knowledge of CRMs (Salesforce preferred)

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.

About the role

Auctane powers shipping for hundreds of thousands of businesses worldwide through brands like ShipStation, Stamps.com, ShipEngine, Metapack, and more. Our customers depend on us to keep them moving — and the quality of our support content is a direct lever on whether they can help themselves or need to pick up the phone.

We’re looking for a Manager to own and transform our support content and knowledge operations. This isn’t a maintain-what-exists role. Our knowledge base needs a reset. Our help center needs to measurably deflect contact volume. And we believe AI is the key to getting a small, sharp team to operate at the scale of a much larger one.

About the team

You’ll lead a team of content writers and knowledge base specialists. You’ll be responsible for the strategy, architecture, and execution of all support-facing content, both the customer-facing help center and the internal knowledge base that powers our agents and AI tools.

What will you be doing?

Content & Knowledge Strategy

• Define and execute the content strategy for customer-facing help centers and internal agent knowledge bases across Auctane brands, starting with Stamps.com and ShipStation.
• Establish a unified content architecture that supports both public and internal content with clear classification, access controls, and publishing workflows.
• Build and maintain a content taxonomy and governance model that scales as we add brands and channels.
• Partner with Product, Engineering, and Training to ensure knowledge is created proactively — not reactively after customers start calling.

AI-Forward Operations

• Leverage AI tools and workflows to dramatically increase content velocity, quality, and coverage. We expect this role to be hands-on with AI — evaluating tools, designing AI-augmented workflows, and continuously improving how the team operates.
• Identify and implement AI solutions for content drafting, knowledge gap detection, stale content identification, and automated quality assurance.
• Work closely with the AI and chatbot team to ensure content is structured and optimized for AI consumption — what you publish directly impacts how well our AI agent performs.
• Evaluate and recommend knowledge management platforms and tooling. You’ll play a central role in technology decisions that affect how content is authored, managed, and served.

Team Leadership & Execution

• Lead a team of 3–8 content writers and KB specialists. Set priorities, manage workload, and develop your people.
• Evaluate the content request and production workflow. Today it runs through Jira tickets from various departments and it needs to be faster, smarter, and less manual.
• Own the metrics. Establish KPIs for content performance: deflection rates, article effectiveness, knowledge coverage, content freshness, and self-service adoption.
• Drive accountability for content quality across brands. If the knowledge base is outdated, agents use workarounds. If the help center doesn’t answer the question, customers call. You own that outcome.

Platform & Architecture

• Lead the evaluation and potential migration of our content management tooling. Our current stack includes Paligo (CMS), Confluence (internal KB), and Zendesk Guide (customer-facing). This needs to be simplified.
• Ensure content reuse and structured authoring capabilities are preserved or improved in any platform transition. We publish across multiple brands and need efficient multi-brand content management.
• Collaborate with engineering and vendor partners on integrations, API configurations, and content delivery pipelines.

What are we looking for?

• 3+ years of experience in content operations, knowledge management, technical writing, or a related function
• 1+ years in a people management or team lead role, with experience setting priorities and developing individual contributors
• Hands-on experience managing a knowledge base or help center, including content governance, taxonomy, and publishing workflows
• Demonstrated ability to work cross-functionally with Product, Engineering, and Support teams to keep content current and accurate
• Comfort with AI tools in a content context, whether that is writing assistants, gap detection, or quality automation; this role is expected to use AI actively, not just be aware of it
• Strong project management instincts with the ability to juggle multiple brands, stakeholders, and workstreams without dropping things

What will make you stand out?

• Experience in a SaaS or e-commerce environment, particularly in a customer support or CX function
• Familiarity with structured authoring and content reuse principles (DITA, component-based CMS, or similar)
• Experience managing content across multiple brands or product lines
• Comfort with data: able to pull and interpret basic content performance metrics and make decisions from them

The Tech

• Paligo CMS
• Zendesk Guide or comparable help center platform
• Confluence or internal knowledge base tooling
• Jira for workflow and request management
• Google Workspace (Docs, Sheets, Slides)
• AI writing and workflow tools (comfort level more important than specific platform experience)

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Baltimore, Maryland, Arlington, VA and Washington, DC)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

Compensation:

• For applicants based in Maryland/D.C/Arlington, VA., the compensation range for this role starts at $135,000 OTE. 

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Orlando, Florida)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Memphis, TN or Baton Rouge, LA or New Orleans, LA)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Los Angeles)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

Compensation:

• For applicants based in Los Angeles, the compensation range for this role starts at $135,000 OTE. 

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Columbia, Greenville or Charleston, South Carolina)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Field Account Manager (FAM), you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on software adoption, advanced feature utilization, and revenue expansion across our established merchant base.

This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.

Why You Should Apply:

1. Join a scaled, profitable SaaS platform with strong market momentum: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. 
2. You grow revenue by adding value, not pushing transactions: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. 
3.  Visible customer impact: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.  

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

Requirements:

• Location: Candidates must be domiciled within assigned territory (Atlanta, GA)
• Travel: Travel within the territory is required for in-person customer engagement, 4 days per week.
• Collaboration: Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.

About the team

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

We operate with accountability, urgency, and customer-first decision-making, valuing disciplined execution and continuous improvement in how we serve our partners.

What will you be doing?

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
• Execute an Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long-term account value.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
• Channel Management: Drive new logo sales through co-selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.

What are we looking for?

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.

• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers, positioning the platform as a strategic operational tool. 

• Technical & E-commerce Fluency: Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.

• Adoption Strategy: Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
• Execution-Focused: A disciplined approach to managing a high-volume territory with a focus on fast time-to-value for customers.

What will make you stand out?

• Top performance in prior role(s).

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

We’re building our Enterprise API Sales team — and this role will sit at the center of that growth. As an Enterprise Account Executive, you’ll lead high-impact partnerships with large platforms and enterprise organizations, helping them unlock value through our API solutions.

This is not a transactional sales role. You’ll operate as a strategic partner to senior leaders, navigating complex buying groups, shaping long-term commercial strategy, and driving meaningful revenue expansion. From prospecting to close to expansion, you’ll own the full enterprise lifecycle — identifying opportunities, influencing stakeholders, and building durable, multi-year partnerships.

You’ll represent our Enterprise brands in the market, elevate our presence at industry events, and bring a consultative, solutions-oriented mindset to every engagement. Internally, you’ll collaborate cross-functionally to ensure accurate forecasting, strong pipeline health, and thoughtful growth planning.

This fully remote role offers the opportunity to help scale a growing Enterprise API function across the U.S. and beyond. We’re looking for a seasoned enterprise seller who thrives in complex environments, builds credibility at the executive level, and consistently delivers measurable results.

This position is remote. We are looking for candidates who are based in any of the following cities/surrounding areas: Columbus, OH; Charlotte, NC.

About the team

Our Enterprise API team is a strategic growth engine within the organization. We focus on building long-term, high-value partnerships with large platforms and enterprise businesses that power commerce at scale.

What will you be doing?

1. Apply both tactical and strategic go-to-market models aimed at growing the customer base both in the short and long term to drive higher revenues, customer growth and customer retention.
2. Build strong partnerships at the senior level, key decision-makers and establish new business partnerships/relationships.
3. Propel our Enterprise brands with large companies/platforms through participation and exposure at various industry events.
4. Manage complex sales cycles to close and identify paths to grow/expand our relationships.
5. Support weekly, monthly and quarterly forecast processes, including pipeline analysis, data validation, and identify gaps and actions required. 

What are we looking for?

• 10+ years of direct enterprise level sales experience in a quota-carrying SaaS sales role. 
• Experience managing and closing complex sales-cycles, including prior success in closing $500K+/year deals (ideally $5M+/year) and managing multiple large accounts.
• Proven record of excellent stakeholder management of C-Level contacts within large companies/3PLs/platforms/eCommerce marketplaces, order sources, etc across a variety of accounts
• Strong previous exposure to and understanding of partner revenue sharing models

What will make you stand out?

• An independent contributor with an entrepreneurial mindset, self-motivator who is driven to success and likes to overachieve. 
• A strong track record of success in B2B/3PL/partner/platform sales is essential
• As an Enterprise Account Executive, the ability to think strategically and develop long-term plans to drive growth and revenue is important. This includes identifying opportunities, creating account plans, and executing sales strategies aligned with the organization’s goals
• Demonstrated success in achieving or surpassing sales quotas is highly desirable.
• The ability to thrive in a dynamic, fast-paced environment is important.

The Tech

• Working knowledge of G-suite applications
• Slack
• Zoom

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Headquartered in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

Accelerate your career in outbound sales and drive growth! As an Outbound Sales Development Representative (SDR) at Auctane, you'll be on the frontlines of driving new business. This is a highly outbound-focused role where your main responsibility is to actively engage with prospects through high-volume cold-calling, targeted emailing, and strategic use of social media. You will be a crucial part of our sales pipeline, identifying, qualifying, and nurturing leads into sales-ready opportunities, ensuring you pass only the most promising prospects to our sales team.

Auctane Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX 
• 🤝 Auctane Roof Top Happy Hours

This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office). 

Travel Requirements:
Less than 5% (travel may be required for company events or team meet-ups).

What will you be doing?

• Heavy Outbound Prospecting: Consistently generate new opportunities through high-volume outbound calls, personalized emails, and social media outreach.
• Qualify and Develop Leads: Qualify inbound and outbound leads, uncovering pain points and needs, and guiding prospects to a clear understanding of how our solutions can help them.
• Overcome Objections: Manage and overcome common sales objections with ease, keeping the conversation focused on value and next steps.
• Create Interest and Build Rapport: Develop rapport quickly with decision-makers through engaging, consultative conversations across multiple channels (phone, email, LinkedIn).
• Targeted Research: Conduct thorough research on accounts and prospects to identify the right decision-makers and potential opportunities.
• Document Sales Activities: Ensure all lead interactions are captured accurately in Salesforce and Salesloft, tracking the entire prospecting journey and maintaining up-to-date lead data.
• Meet Key Metrics: Consistently meet or exceed key metrics, including monthly and quarterly new opportunity generation, call volume, email outreach, and pipeline goals.
• Collaboration: Work closely with account executives and sales managers to ensure a seamless handoff of qualified leads and track the progression of opportunities through the sales cycle.

What are we looking for?

• Outbound-Driven: Experience with heavy outbound sales calls, and a passion for initiating conversations and building new relationships.
• Communication Excellence: Strong verbal and written communication skills, with an ability to tailor messaging to various audiences.
• Qualifying Skills: Expertise in identifying qualified leads and determining whether prospects are the right fit for our product.
• Goal-Oriented & Results-Driven: Demonstrated ability to exceed quotas and thrive in a fast-paced, target-driven environment.
• Resilience & Persistence: Comfortable handling rejection and quickly moving on to the next opportunity with renewed energy.
• Tech-Savvy: Experience with CRMs (Salesforce preferred) and sales engagement tools like Salesloft or Outreach.
• Team Player: Ability to collaborate effectively with sales teams, sharing insights and strategies to continually improve the outbound process.

What will make you stand out?

• Bachelor’s degree in Sales, Business, Marketing, or a related field.
• Experience as an SDR, BDR, or in a similar outbound sales development role.
• Previous experience in a SaaS or tech sales environment.

The Tech

• Google Apps (Docs, Sheets, Slides, Mail, etc.)
• Salesforce (or similar CRM)
• Salesloft, Outreach, or other sales engagement tools.

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

We’re building our Enterprise API Sales team — and this role will sit at the center of that growth. As an Enterprise Account Executive, you’ll lead high-impact partnerships with large platforms and enterprise organizations, helping them unlock value through our API solutions.

This is not a transactional sales role. You’ll operate as a strategic partner to senior leaders, navigating complex buying groups, shaping long-term commercial strategy, and driving meaningful revenue expansion. From prospecting to close to expansion, you’ll own the full enterprise lifecycle — identifying opportunities, influencing stakeholders, and building durable, multi-year partnerships.

You’ll represent our Enterprise brands in the market, elevate our presence at industry events, and bring a consultative, solutions-oriented mindset to every engagement. Internally, you’ll collaborate cross-functionally to ensure accurate forecasting, strong pipeline health, and thoughtful growth planning.

This fully remote role offers the opportunity to help scale a growing Enterprise API function across the U.S. and beyond. We’re looking for a seasoned enterprise seller who thrives in complex environments, builds credibility at the executive level, and consistently delivers measurable results.

This position is remote. We are only looking for candidates who are based in the following cities/surrounding areas: Boston, MA or New York, New York. 

Compensation for applicants based in Massachusetts and New York is as follows: base salary $125,000 - $150,000 and variable compensation $125,000 - $150,000. Final compensation will be determined based on experience, skills, and location.

About the team

Our Enterprise API team is a strategic growth engine within the organization. We focus on building long-term, high-value partnerships with large platforms and enterprise businesses that power commerce at scale.

What will you be doing?

1. Apply both tactical and strategic go-to-market models aimed at growing the customer base both in the short and long term to drive higher revenues, customer growth and customer retention.
2. Build strong partnerships at the senior level, key decision-makers and establish new business partnerships/relationships.
3. Propel our Enterprise brands with large companies/platforms through participation and exposure at various industry events.
4. Manage complex sales cycles to close and identify paths to grow/expand our relationships.
5. Support weekly, monthly and quarterly forecast processes, including pipeline analysis, data validation, and identify gaps and actions required. 

What are we looking for?

• 10+ years of direct enterprise level sales experience in a quota-carrying SaaS sales role. 
• Experience managing and closing complex sales-cycles, including prior success in closing $500K+/year deals (ideally $5M+/year) and managing multiple large accounts.
• Proven track record of excellent stakeholder management of C-Level contacts within large companies/3PLs/platforms/eCommerce marketplaces, order sources, etc across a variety of accounts
• Strong previous exposure to and understanding of partner revenue sharing models

What will make you stand out?

• An independent contributor with an entrepreneurial mindset, self-motivator who is driven to success and likes to overachieve. 
• A strong track record of success in B2B/3PL/partner/platform sales is essential
• As an Enterprise Account Executive, the ability to think strategically and develop long-term plans to drive growth and revenue is important. This includes identifying opportunities, creating account plans, and executing sales strategies aligned with the organization’s goals.
• Demonstrated success in achieving or surpassing sales quotas is highly desirable.
• The ability to thrive in a dynamic, fast-paced environment is important.

The Tech

• Working knowledge of G-suite applications
• Slack
• Zoom

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Headquartered in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

The Senior Manager, Partner Marketing will lead strategy, planning, and execution of co-marketing campaigns with priority partners. You’ll build relationships across internal teams and external partners and serve as a subject matter expert on marketing with and to partners and the partner referral journey. This role translates partnership strategy into scalable marketing programs that drive measurable pipeline, merchant acquisition, and partner-sourced revenue.

As the internal expert on partner-led growth, you will define best practices for joint messaging, campaign planning, activation, and performance measurement, ensuring programs are data-driven and repeatable.

This position operates at the intersection of Brand, Content, Performance Marketing, Business Development, Strategic Partnerships, and Sales. You will collaborate cross-functionally to design and launch multi-channel initiatives—including thought leadership content, webinars, virtual and in-person events, landing pages, social amplification, customer stories, and integrated campaigns—that expand reach, strengthen partner relationships, and accelerate merchant growth.

Success in this role requires strong program management, executive communication, and the ability to influence without authority while balancing partner priorities with business objectives.

Primary Objectives: 

• Drive measurable revenue growth through strategic partner marketing.
  Lead the strategy, goal creation, execution, and optimization of integrated co-marketing programs that increase partner-sourced referrals, accelerate pipeline, and grow annual recurring revenue across Auctane’s portfolio of brands.
• Own and grow marketing relationships with key strategic partners.
  Develop and activate joint marketing plans with leading ecommerce platforms, marketplaces, carriers, and agencies—aligning on shared objectives, success metrics, and mutual growth outcomes.
• Lead high-impact co-marketing programs and content.
  Direct the development of compelling, benefit-driven campaigns and assets—including webinars, case studies, thought leadership, events, and digital activations—that drive awareness, engagement, and conversion.
• Own and optimize the partner referral journey.
  Define and track KPIs across the partner-sourced acquisition funnel, identify performance gaps, and drive continuous optimization in collaboration with Sales, Growth, and Partner teams to improve conversion and pipeline velocity. Be the authority on the tools we use (and embrace AI)  to scale day to day execution to streamline workflows. 
• Scale partner marketing through process and operational excellence.
  Translate strategy into clear, structured execution plans with defined milestones, accountability, and measurable outcomes. Build repeatable frameworks, toolkits, and best practices that enable cross-functional teams to efficiently activate and scale partner programs.
• Support company-wide partner go-to-market initiatives.
  Partner with Product, Business Development, Strategic Partnerships and Sales to bring new integrations, features, and partnerships to market with strong positioning, coordinated execution, and measurable business impact.
• Contribute to team leadership and capability growth.
  Elevate partner marketing standards, share best practices, and support your team’s development as the function scales to meet company growth objectives.

This position is hybrid (3 days per week in office) and is located in Austin, TX. 

About the team

The Growth Marketing team is responsible for acquisition, activation and expansion that drive new customer growth and revenue acceleration across the portfolio of brands (ShipStation, Stamps, Packlink, MetaPack, and more) for consumers and enterprise businesses. This is a unique opportunity to make a significant impact on a high-growth company in a fast-moving dynamic marketplace.

What will you be doing?

• Strategy: analyze business and marketing opportunities to bring maximized value to the business; drive goals and objectives with measurable milestones and initiatives; understand organizational context, partner ecosystem, and customer merchant segments; develop structures and processes that increase team productivity. Translate business objectives into measurable marketing programs with clear KPIs, targets, and ROI expectations—continuously optimizing performance to increase referrals, conversion, and lifetime value.
  
  
• Relationships: building relationships with partners based on mutual interest in merchant success; aligning with internal stakeholders (Product Marketing, Business Development, Sales, and Strategic partnerships).  Own partner marketing relationships with key ecommerce platforms, marketplaces, and agencies—aligning on shared goals, joint plans, and measurable revenue outcomes.
  
  
• Project management: ability to scope, define, and lead projects across departments with well-defined milestones and timeframes, and with clear value to the business; ability to identify and clear roadblocks for stakeholders and bring solutions to problems. Develop and execute integrated co-marketing campaigns across content, webinars, case studies, events, digital activations, and product launches to drive partner-sourced acquisition and pipeline growth. Build scalable processes and playbooks that improve efficiency, repeatability, and the overall effectiveness of partner marketing programs.
  
  
• Communication: interact with key partners and internal stakeholders and lead meetings; set proper and clear expectations across departments; articulate a strategic vision; effectively present to internal and external audiences; clearly communicate the value of each product. Lead cross-functional collaboration with Brand, Content, Performance Marketing, Sales, Product, Business Development, and Strategic Partnerships teams to ensure aligned execution and impact. Manage initiatives end-to-end—from strategy and planning through launch, reporting, and optimization—while proactively removing roadblocks and maintaining momentum

What are we looking for?

• Strong and effective written and verbal communication skills to derive benefit-driven messaging from concepts and articulate a vision and expectations to stakeholders. 
• Organizational and time-management skills to complete cross-functional projects by deadline and ability to anticipate and solve for roadblocks in- and outside the organization. 
• Excellent presentation skills to represent the organization in public and while participating at trade shows, as well as presenting before internal and external audiences. 
• Self-starter and team player who demonstrates initiative and urgency, helps create a productive work environment for coworkers, and welcomes and acts on feedback. 
• Experienced marketer with a command of marketing concepts, strong relationship-building track record, and understanding of marketing platforms in social and digital marketing 
• Understands organizational context, strategy, and goals; a marketer who can tie their efforts toward goals and delivering business value. 
• Creative and effective problem solver who can bring ideas and perspectives. 

What will make you stand out?

• Proven track record in marketing with and to strategic partners specifically marketplaces and ecommerce 
• Bachelor’s degree in business administration, marketing, communications, or a related field, or equivalent years of experience.
• Ten or more (10+) years of work experience within the marketing field with progressive responsibilities.

The Tech

• HubSpot (marketing) 
• Salesforce (sales) 
• Asana (project management) 
• Google Analytics (data analysis) 
• Looker (data analysis) 
• WordPress (content management)

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX 
• 🤝 Auctane Roof Top Happy Hours

This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office). 

About the Team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.

What will you be doing?

• Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
• Work to close deals by overcoming objections and persuading customers to become long term customers.
• Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
• Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for?

• Bachelor’s degree in Business or related field of study a plus
• Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
• Track record of over-achieving sales goals
• Tenacity to make high volumes of calls to warm leads - this is a call driven role
• Excellent telephone and personal demeanor
• Strong ability to work cooperatively on a team with other sales representatives
• Effective listening and presentation skills
• Must have strong organizational, written, and oral communication skills
• Must be able to describe products and match their advantages to customer needs

What will make you stand out?

• Industry experience in eCommerce, transportation and/or logistics preferred

The Tech

• Working knowledge of G-suite
• Experience with Salesforce and Salesloft

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

At Auctane a Pre-Sales Engineer (aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Pre-Sales Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services.  Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Pre-Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they being to Auctane and the client.

This is a remote position, with field requirements, and the ideal candidate must live in the Orlando Metro Area. 

Travel Requirements: Up to 75% spent in the field.

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

What will you be doing?

Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale’s engagement and implementation process.

• Develop logistical, operational, and technical solutions for both internal sales teams and clients.
• Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.

Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.

• Demonstrate a master level of understanding of Auctane and partner technology solutions.
• Clearly articulate, both written and verbally, the key value propositions of the solution.
• Deliver product demonstrations tailored to the prospect’s defined needs.
• Analyze and present shipping data to meet client’s expressed needs.

Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.

• Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
• Become familiar with all documentation, and become able to quickly find necessary resources.
• Be able to articulate the different solutions available to client’s and the sales teams.

Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.

• Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
• Document success and failures tied to Auctane products that impacts sales both positively and negatively.

What are we looking for?

• API and application development skills required. 
• Three or more (3+) years of technical SaaS selling experience required. 
• Experience traveling in the field to meet with customers.
• Three or more (3+) years of shipping/eCommerce industry experience preferred. 
• Bachelor’s degree preferred or equivalent work experience.
• Ability to use Excel/Google sheets at a strong level preferred.

What will make you stand out?

• Strong persuasion skills to motivate decisions with positive outcomes.
• Ability to work closely with other teams and team members.
• Excellent verbal and written communication skills, listening, questioning.
• Deep understanding of the ecommerce fulfillment market and value proposition.
• Strong analytic skills to perform market and competitive analysis.
• Ability to write market requirement documents.
• Deep technical understanding of technical platforms, familiarity with the software development lifecycle. 
• Ability to communicate disparate system requirements and business value.
• Ability to translate business needs into system or process requirements.

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

This is a hands-on role for a Senior Data Engineer sitting within the Data Products team. In this role, you will have an enormous impact on the design, implementation, and maintenance of existing and greenfield customer-facing data products. Data is key to Auctane’s strategy. We work at a scale pace and with the latest architecture patterns and tech. We process thousands of events per second, and our massive dataset keeps growing at a staggering pace. We keep improving our data platform and data engineering stack to accommodate growth, enable novel solutions, and provide the best service to our customers. We have a flat and open engineering culture where data & evidence beat opinion and hierarchy, backed by honest discussions. We passionately believe in forming autonomous, cross-functional teams who are empowered to deliver our ambitious strategy. Energy and passion for our business and customers are a part of the Auctane culture – and we love working with like-minded people.

What will you be doing?

• Contribute to the design, build, and operational management of our data pipelines and analytics solution on top of proven AWS data technologies like S3, Athena, Lambda, and Kinesis.
• Collaborate with the Product Owner and other stakeholders to implement the Data Products strategy.
• Develop frameworks and solutions that enable us to acquire, process, monitor and extract value from our massive dataset.
• Drive the design and architecture of Auctane’s data product.
• Contribute directly to the implementation and operations of our systems.
• Be an advocate of data quality and observability principles and use state-of-the-art technologies like Airflow, dbt, and Spark to process data and get our datasets just right.
• Foster engineering excellence by delivering highly reliable software and data pipelines using Software Engineering best practices like automation, version control, continuous integration/continuous delivery, testing, security, etc.

What are we looking for?

• At least 5 years of proven experience in data engineering roles
• A strong Data Engineering background in a data warehouse or data lake architecture
• Experience working in AWS/GCP cloud infrastructure.
• Experience developing and supporting robust, automated, and reliable data pipelines in Python and SQL.
• Mastered Python and SQL skills.
• Experience with data processing frameworks like Spark, Athena, or Pandas.
• Knowledge of Data Orchestration solutions, preferably Airflow.
• Knowledge of relational database design as well as Snowflake/Redshift or similar

What will make you stand out?

• Production experience working with very large datasets.
• Experience with AWS and big data cloud technologies like EMR, Athena, Glue, and EC2.
• Direct experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation)
• Knowledge and direct experience in using business intelligence and analytics tools (Tableau, Looker, Power BI, etc.)
• A desire to constantly challenge the norm Proven track record of promoting and maintaining high engineering standards.
• Fast learner with a keen interest in evaluating and adopting new technologies: Apache Iceberg, Dagster, DBT, GreatExpectations, Prefect, Snowflake, etc.
• Understanding of core ML concepts like supervised and unsupervised learning, overfitting, and cross-validation as well as LLM concepts like fine-tuning, etc.

Tech stack

Python SQL Amazon Web Services C# .NET

What do we offer?

About the Program

2026 Auctane Summer Internship Program:
Please read before applying

Eligibility:
Must be currently enrolled in an accredited undergraduate or graduate university program. Students graduating in May 2026 are not eligible for the program

Duration:
Paid, 9-week internship 

Schedule:
40 hours per week, with the exception of the week of July 4th.

Program Dates:
June 9, 2025 — First day of onsite orientation
August 13, 2025 — Final day of the program

Location:
Hybrid role based in Austin, TX
In-office: Tuesday, Wednesday, Thursday Remote: Monday and Friday

Interviews:
Interviews will be conducted on a rolling basis through March 31st

About the Role

As a Salesforce Administrator Intern, you’ll support the Revenue Operations team by helping maintain, optimize, and scale our Salesforce instance. You’ll work closely with Sales Ops, Marketing Ops, Customer Success Ops, and Systems partners to improve workflows, data quality, and user experience across the GTM organization.

This role is ideal for someone interested in CRM systems, business processes, and how technology supports revenue growth. You will be working with a mature Salesforce and Revenue Operations team that includes US and Europe.

What will you be doing?

• Assist with Salesforce user administration, including user setup, roles, profiles, and permissions
• Investigate data issues end to end, identify patterns and propose resolutions
  
  
• Help maintain data hygiene through validation rules, duplicate management, and data cleanup
  
  
• Support the creation and maintenance of reports and dashboards used by GTM teams
  
  
• Assist in documenting Salesforce processes, configurations, and best practices
  
  
• Support workflow automation using tools such as Flows, validation rules, and approval processes
• Partner with RevOps stakeholders to gather requirements and translate them into Salesforce solutions

• Help troubleshoot user issues and provide basic Salesforce support

What are we looking for?

• Currently pursuing a degree in Information Systems, Business Analytics, Computer Science, or a related field
• Strong Excel or Google Sheets skills
  
  
• Interest in Salesforce administration, CRM systems, or Revenue Operations
  
  
• Strong attention to detail and process-oriented mindset
  
  
• Comfort working with data and structured systems
  
  
• Ability to learn new tools quickly and follow technical documentation
  
  
• Strong communication skills and willingness to collaborate across teams

What will make you stand out?

• Prior experience with Salesforce (coursework, Trailhead, projects, or internships)
  
  
• Salesforce Trailhead badges or progress toward Salesforce Administrator certification
  
  
• Familiarity with SaaS or subscription-based business models
  
  
• Experience with Excel or Google Sheets for data work
• Exposure to GTM tools (e.g., marketing automation, CS platforms)Basic familiarity with BI or data tools (Tableau, Power BI, Looker)                                   

• Located in or near the Austin, Texas area

The Tech

• Google Suite

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Senior Fullstack Developer, you will play a key role in the design, development, and maintenance of our web applications using ReactJS and .NET. You will be responsible for driving technical decisions, mentoring team members, and ensuring the architectural integrity of our solutions. This role requires deep technical expertise, strong problem-solving skills, and the ability to work across teams to deliver high-impact solutions. 

This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and takes initiative in driving technical excellence.

Salary range for this role: 15,500- 21,000 PLN gross/ month
This role is based in Wroclaw.

What will you be doing?

• Design, develop, and maintain scalable web applications using React and .NET.
• Lead technical discussions and contribute to architectural decisions.
• Optimize web applications for performance, scalability, and security.
• Mentor and support junior developers, fostering a culture of learning and growth.
• Collaborate with cross-functional teams, including Product, UX/UI, and DevOps, to drive innovation and best practices.
• Conduct and oversee code reviews, ensuring adherence to best practices and high-quality standards.
• Troubleshoot and resolve complex issues across the full stack.
• Stay updated with industry trends and proactively introduce improvements.

What are we looking for?

• 5+ years of experience in web application development with React and .NET (in total).
• Deep understanding of JavaScript (ES6+), TypeScript, and modern front-end frameworks.
• Strong expertise in designing and integrating RESTful APIs.
• Proven experience in architectural decision-making and system design.
• Experience with source control systems and branching strategies (e.g., Git).
• Proficiency in testing frameworks such as Jest, React Testing Library, or Playwright.
• Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Self-driven with a proactive approach to problem-solving.

What will make you stand out?

• Bachelor's degree in Computer Science or a related field.
• Experience with AWS services and cloud architecture.
• Knowledge of modern build tools and deployment strategies.
• Familiarity with DevOps practices and CI/CD pipelines.

Tech Stack

• React, JavaScript (ES6+), TypeScript
• C# .Net
• Amazon Web Services
• SQL Server

What do we offer?

About the role

At Auctane a Pre-Sales Engineer (aka Solutions Engineer) is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Pre-Sales Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services.  Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Pre-Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they being to Auctane and the client.

This is a remote position, with field requirements, and the ideal candidate must live in the Atlanta Metro Area. 

Travel Requirements: Up to 75% spent in the field.

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 💰Competitive Compensation Packages 

What will you be doing?

Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale’s engagement and implementation process.

• Develop logistical, operational, and technical solutions for both internal sales teams and clients.
• Leverage the “ShipMatch®” process to match clients to both the proper technology and mix of carriers to meet the client’s needs.

Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.

• Demonstrate a master level of understanding of Auctane and partner technology solutions.
• Clearly articulate, both written and verbally, the key value propositions of the solution.
• Deliver product demonstrations tailored to the prospect’s defined needs.
• Analyze and present shipping data to meet client’s expressed needs.

Develop and maintain a deep understanding of both Auctane’s carrier and technology solutions.

• Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
• Become familiar with all documentation, and become able to quickly find necessary resources.
• Be able to articulate the different solutions available to client’s and the sales teams.

Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.

• Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
• Document success and failures tied to Auctane products that impacts sales both positively and negatively.

What are we looking for?

• API and application development skills required. 
• Three or more (3+) years of technical SaaS selling experience required. 
• Experience traveling in the field to meet with customers.
• Three or more (3+) years of shipping/eCommerce industry experience preferred. 
• Bachelor’s degree preferred or equivalent work experience.
• Ability to use Excel/Google sheets at a strong level preferred.

What will make you stand out?

• Strong persuasion skills to motivate decisions with positive outcomes.
• Ability to work closely with other teams and team members.
• Excellent verbal and written communication skills, listening, questioning.
• Deep understanding of the ecommerce fulfillment market and value proposition.
• Strong analytic skills to perform market and competitive analysis.
• Ability to write market requirement documents.
• Deep technical understanding of technical platforms, familiarity with the software development lifecycle. 
• Ability to communicate disparate system requirements and business value.
• Ability to translate business needs into system or process requirements.

What do we offer?

• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🏢 Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As a Senior Fullstack Developer, you will play a key role in the design, development, and maintenance of our web applications using ReactJS and .NET. You will be responsible for driving technical decisions, mentoring team members, and ensuring the architectural integrity of our solutions. This role requires deep technical expertise, strong problem-solving skills, and the ability to work across teams to deliver high-impact solutions. 

This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and takes initiative in driving technical excellence.

Salary range for this role: 15,500- 21,000 PLN gross/ month
This role is based in Wroclaw.

What will you be doing?

• Design, develop, and maintain scalable web applications using React and .NET.
• Lead technical discussions and contribute to architectural decisions.
• Optimize web applications for performance, scalability, and security.
• Mentor and support junior developers, fostering a culture of learning and growth.
• Collaborate with cross-functional teams, including Product, UX/UI, and DevOps, to drive innovation and best practices.
• Conduct and oversee code reviews, ensuring adherence to best practices and high-quality standards.
• Troubleshoot and resolve complex issues across the full stack.
• Stay updated with industry trends and proactively introduce improvements.

What are we looking for?

• 5+ years of experience in web application development with React and .NET (in total).
• Deep understanding of JavaScript (ES6+), TypeScript, and modern front-end frameworks.
• Strong expertise in designing and integrating RESTful APIs.
• Proven experience in architectural decision-making and system design.
• Experience with source control systems and branching strategies (e.g., Git).
• Proficiency in testing frameworks such as Jest, React Testing Library, or Playwright.
• Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Self-driven with a proactive approach to problem-solving.

What will make you stand out?

• Bachelor's degree in Computer Science or a related field.
• Experience with AWS services and cloud architecture.
• Knowledge of modern build tools and deployment strategies.
• Familiarity with DevOps practices and CI/CD pipelines.

Tech Stack

• React, JavaScript (ES6+), TypeScript
• C# .Net
• Amazon Web Services
• SQL Server

What do we offer?