About the role

Auctane powers shipping for hundreds of thousands of businesses worldwide through brands like ShipStation, Stamps.com, ShipEngine, Metapack, and more. Our customers depend on us to keep them moving — and the quality of our support content is a direct lever on whether they can help themselves or need to pick up the phone.

We’re looking for a Manager to own and transform our support content and knowledge operations. This isn’t a maintain-what-exists role. Our knowledge base needs a reset. Our help center needs to measurably deflect contact volume. And we believe AI is the key to getting a small, sharp team to operate at the scale of a much larger one.

About the team

You’ll lead a team of content writers and knowledge base specialists. You’ll be responsible for the strategy, architecture, and execution of all support-facing content, both the customer-facing help center and the internal knowledge base that powers our agents and AI tools.

What will you be doing?

Content & Knowledge Strategy

• Define and execute the content strategy for customer-facing help centers and internal agent knowledge bases across Auctane brands, starting with Stamps.com and ShipStation.
• Establish a unified content architecture that supports both public and internal content with clear classification, access controls, and publishing workflows.
• Build and maintain a content taxonomy and governance model that scales as we add brands and channels.
• Partner with Product, Engineering, and Training to ensure knowledge is created proactively — not reactively after customers start calling.

AI-Forward Operations

• Leverage AI tools and workflows to dramatically increase content velocity, quality, and coverage. We expect this role to be hands-on with AI — evaluating tools, designing AI-augmented workflows, and continuously improving how the team operates.
• Identify and implement AI solutions for content drafting, knowledge gap detection, stale content identification, and automated quality assurance.
• Work closely with the AI and chatbot team to ensure content is structured and optimized for AI consumption — what you publish directly impacts how well our AI agent performs.
• Evaluate and recommend knowledge management platforms and tooling. You’ll play a central role in technology decisions that affect how content is authored, managed, and served.

Team Leadership & Execution

• Lead a team of 3–8 content writers and KB specialists. Set priorities, manage workload, and develop your people.
• Evaluate the content request and production workflow. Today it runs through Jira tickets from various departments and it needs to be faster, smarter, and less manual.
• Own the metrics. Establish KPIs for content performance: deflection rates, article effectiveness, knowledge coverage, content freshness, and self-service adoption.
• Drive accountability for content quality across brands. If the knowledge base is outdated, agents use workarounds. If the help center doesn’t answer the question, customers call. You own that outcome.

Platform & Architecture

• Lead the evaluation and potential migration of our content management tooling. Our current stack includes Paligo (CMS), Confluence (internal KB), and Zendesk Guide (customer-facing). This needs to be simplified.
• Ensure content reuse and structured authoring capabilities are preserved or improved in any platform transition. We publish across multiple brands and need efficient multi-brand content management.
• Collaborate with engineering and vendor partners on integrations, API configurations, and content delivery pipelines.

What are we looking for?

• 3+ years of experience in content operations, knowledge management, technical writing, or a related function
• 1+ years in a people management or team lead role, with experience setting priorities and developing individual contributors
• Hands-on experience managing a knowledge base or help center, including content governance, taxonomy, and publishing workflows
• Demonstrated ability to work cross-functionally with Product, Engineering, and Support teams to keep content current and accurate
• Comfort with AI tools in a content context, whether that is writing assistants, gap detection, or quality automation; this role is expected to use AI actively, not just be aware of it
• Strong project management instincts with the ability to juggle multiple brands, stakeholders, and workstreams without dropping things

What will make you stand out?

• Experience in a SaaS or e-commerce environment, particularly in a customer support or CX function
• Familiarity with structured authoring and content reuse principles (DITA, component-based CMS, or similar)
• Experience managing content across multiple brands or product lines
• Comfort with data: able to pull and interpret basic content performance metrics and make decisions from them

The Tech

• Paligo CMS
• Zendesk Guide or comparable help center platform
• Confluence or internal knowledge base tooling
• Jira for workflow and request management
• Google Workspace (Docs, Sheets, Slides)
• AI writing and workflow tools (comfort level more important than specific platform experience)

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

Accelerate your career in outbound sales and drive growth! As an Outbound Sales Development Representative (SDR) at Auctane, you'll be on the frontlines of driving new business. This is a highly outbound-focused role where your main responsibility is to actively engage with prospects through high-volume cold-calling, targeted emailing, and strategic use of social media. You will be a crucial part of our sales pipeline, identifying, qualifying, and nurturing leads into sales-ready opportunities, ensuring you pass only the most promising prospects to our sales team.

Auctane Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX 
• 🤝 Auctane Roof Top Happy Hours

This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office). 

Travel Requirements:
Less than 5% (travel may be required for company events or team meet-ups).

What will you be doing?

• Heavy Outbound Prospecting: Consistently generate new opportunities through high-volume outbound calls, personalized emails, and social media outreach.
• Qualify and Develop Leads: Qualify inbound and outbound leads, uncovering pain points and needs, and guiding prospects to a clear understanding of how our solutions can help them.
• Overcome Objections: Manage and overcome common sales objections with ease, keeping the conversation focused on value and next steps.
• Create Interest and Build Rapport: Develop rapport quickly with decision-makers through engaging, consultative conversations across multiple channels (phone, email, LinkedIn).
• Targeted Research: Conduct thorough research on accounts and prospects to identify the right decision-makers and potential opportunities.
• Document Sales Activities: Ensure all lead interactions are captured accurately in Salesforce and Salesloft, tracking the entire prospecting journey and maintaining up-to-date lead data.
• Meet Key Metrics: Consistently meet or exceed key metrics, including monthly and quarterly new opportunity generation, call volume, email outreach, and pipeline goals.
• Collaboration: Work closely with account executives and sales managers to ensure a seamless handoff of qualified leads and track the progression of opportunities through the sales cycle.

What are we looking for?

• Outbound-Driven: Experience with heavy outbound sales calls, and a passion for initiating conversations and building new relationships.
• Communication Excellence: Strong verbal and written communication skills, with an ability to tailor messaging to various audiences.
• Qualifying Skills: Expertise in identifying qualified leads and determining whether prospects are the right fit for our product.
• Goal-Oriented & Results-Driven: Demonstrated ability to exceed quotas and thrive in a fast-paced, target-driven environment.
• Resilience & Persistence: Comfortable handling rejection and quickly moving on to the next opportunity with renewed energy.
• Tech-Savvy: Experience with CRMs (Salesforce preferred) and sales engagement tools like Salesloft or Outreach.
• Team Player: Ability to collaborate effectively with sales teams, sharing insights and strategies to continually improve the outbound process.

What will make you stand out?

• Bachelor’s degree in Sales, Business, Marketing, or a related field.
• Experience as an SDR, BDR, or in a similar outbound sales development role.
• Previous experience in a SaaS or tech sales environment.

The Tech

• Google Apps (Docs, Sheets, Slides, Mail, etc.)
• Salesforce (or similar CRM)
• Salesloft, Outreach, or other sales engagement tools.

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

The Senior Manager, Partner Marketing will lead strategy, planning, and execution of co-marketing campaigns with priority partners. You’ll build relationships across internal teams and external partners and serve as a subject matter expert on marketing with and to partners and the partner referral journey. This role translates partnership strategy into scalable marketing programs that drive measurable pipeline, merchant acquisition, and partner-sourced revenue.

As the internal expert on partner-led growth, you will define best practices for joint messaging, campaign planning, activation, and performance measurement, ensuring programs are data-driven and repeatable.

This position operates at the intersection of Brand, Content, Performance Marketing, Business Development, Strategic Partnerships, and Sales. You will collaborate cross-functionally to design and launch multi-channel initiatives—including thought leadership content, webinars, virtual and in-person events, landing pages, social amplification, customer stories, and integrated campaigns—that expand reach, strengthen partner relationships, and accelerate merchant growth.

Success in this role requires strong program management, executive communication, and the ability to influence without authority while balancing partner priorities with business objectives.

Primary Objectives: 

• Drive measurable revenue growth through strategic partner marketing.
  Lead the strategy, goal creation, execution, and optimization of integrated co-marketing programs that increase partner-sourced referrals, accelerate pipeline, and grow annual recurring revenue across Auctane’s portfolio of brands.
• Own and grow marketing relationships with key strategic partners.
  Develop and activate joint marketing plans with leading ecommerce platforms, marketplaces, carriers, and agencies—aligning on shared objectives, success metrics, and mutual growth outcomes.
• Lead high-impact co-marketing programs and content.
  Direct the development of compelling, benefit-driven campaigns and assets—including webinars, case studies, thought leadership, events, and digital activations—that drive awareness, engagement, and conversion.
• Own and optimize the partner referral journey.
  Define and track KPIs across the partner-sourced acquisition funnel, identify performance gaps, and drive continuous optimization in collaboration with Sales, Growth, and Partner teams to improve conversion and pipeline velocity. Be the authority on the tools we use (and embrace AI)  to scale day to day execution to streamline workflows. 
• Scale partner marketing through process and operational excellence.
  Translate strategy into clear, structured execution plans with defined milestones, accountability, and measurable outcomes. Build repeatable frameworks, toolkits, and best practices that enable cross-functional teams to efficiently activate and scale partner programs.
• Support company-wide partner go-to-market initiatives.
  Partner with Product, Business Development, Strategic Partnerships and Sales to bring new integrations, features, and partnerships to market with strong positioning, coordinated execution, and measurable business impact.
• Contribute to team leadership and capability growth.
  Elevate partner marketing standards, share best practices, and support your team’s development as the function scales to meet company growth objectives.

This position is hybrid (3 days per week in office) and is located in Austin, TX. 

About the team

The Growth Marketing team is responsible for acquisition, activation and expansion that drive new customer growth and revenue acceleration across the portfolio of brands (ShipStation, Stamps, Packlink, MetaPack, and more) for consumers and enterprise businesses. This is a unique opportunity to make a significant impact on a high-growth company in a fast-moving dynamic marketplace.

What will you be doing?

• Strategy: analyze business and marketing opportunities to bring maximized value to the business; drive goals and objectives with measurable milestones and initiatives; understand organizational context, partner ecosystem, and customer merchant segments; develop structures and processes that increase team productivity. Translate business objectives into measurable marketing programs with clear KPIs, targets, and ROI expectations—continuously optimizing performance to increase referrals, conversion, and lifetime value.
  
  
• Relationships: building relationships with partners based on mutual interest in merchant success; aligning with internal stakeholders (Product Marketing, Business Development, Sales, and Strategic partnerships).  Own partner marketing relationships with key ecommerce platforms, marketplaces, and agencies—aligning on shared goals, joint plans, and measurable revenue outcomes.
  
  
• Project management: ability to scope, define, and lead projects across departments with well-defined milestones and timeframes, and with clear value to the business; ability to identify and clear roadblocks for stakeholders and bring solutions to problems. Develop and execute integrated co-marketing campaigns across content, webinars, case studies, events, digital activations, and product launches to drive partner-sourced acquisition and pipeline growth. Build scalable processes and playbooks that improve efficiency, repeatability, and the overall effectiveness of partner marketing programs.
  
  
• Communication: interact with key partners and internal stakeholders and lead meetings; set proper and clear expectations across departments; articulate a strategic vision; effectively present to internal and external audiences; clearly communicate the value of each product. Lead cross-functional collaboration with Brand, Content, Performance Marketing, Sales, Product, Business Development, and Strategic Partnerships teams to ensure aligned execution and impact. Manage initiatives end-to-end—from strategy and planning through launch, reporting, and optimization—while proactively removing roadblocks and maintaining momentum

What are we looking for?

• Strong and effective written and verbal communication skills to derive benefit-driven messaging from concepts and articulate a vision and expectations to stakeholders. 
• Organizational and time-management skills to complete cross-functional projects by deadline and ability to anticipate and solve for roadblocks in- and outside the organization. 
• Excellent presentation skills to represent the organization in public and while participating at trade shows, as well as presenting before internal and external audiences. 
• Self-starter and team player who demonstrates initiative and urgency, helps create a productive work environment for coworkers, and welcomes and acts on feedback. 
• Experienced marketer with a command of marketing concepts, strong relationship-building track record, and understanding of marketing platforms in social and digital marketing 
• Understands organizational context, strategy, and goals; a marketer who can tie their efforts toward goals and delivering business value. 
• Creative and effective problem solver who can bring ideas and perspectives. 

What will make you stand out?

• Proven track record in marketing with and to strategic partners specifically marketplaces and ecommerce 
• Bachelor’s degree in business administration, marketing, communications, or a related field, or equivalent years of experience.
• Ten or more (10+) years of work experience within the marketing field with progressive responsibilities.

The Tech

• HubSpot (marketing) 
• Salesforce (sales) 
• Asana (project management) 
• Google Analytics (data analysis) 
• Looker (data analysis) 
• WordPress (content management)

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the role

As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX 
• 🤝 Auctane Roof Top Happy Hours

This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office). 

About the Team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.

What will you be doing?

• Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
• Work to close deals by overcoming objections and persuading customers to become long term customers.
• Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
• Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for?

• Bachelor’s degree in Business or related field of study a plus
• Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
• Track record of over-achieving sales goals
• Tenacity to make high volumes of calls to warm leads - this is a call driven role
• Excellent telephone and personal demeanor
• Strong ability to work cooperatively on a team with other sales representatives
• Effective listening and presentation skills
• Must have strong organizational, written, and oral communication skills
• Must be able to describe products and match their advantages to customer needs

What will make you stand out?

• Industry experience in eCommerce, transportation and/or logistics preferred

The Tech

• Working knowledge of G-suite
• Experience with Salesforce and Salesloft

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
• 🌅 We offer 12 paid holidays for all of our US employees!
• 💰401k employer matching program – because your future deserves a friendly boost!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
• 🔗 Employee Referral Program! We reward employees helping us find top talent!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

About the Program

2026 Auctane Summer Internship Program:
Please read before applying

Eligibility:
Must be currently enrolled in an accredited undergraduate or graduate university program. Students graduating in May 2026 are not eligible for the program

Duration:
Paid, 9-week internship 

Schedule:
40 hours per week, with the exception of the week of July 4th.

Program Dates:
June 9, 2025 — First day of onsite orientation
August 13, 2025 — Final day of the program

Location:
Hybrid role based in Austin, TX
In-office: Tuesday, Wednesday, Thursday Remote: Monday and Friday

Interviews:
Interviews will be conducted on a rolling basis through March 31st

About the Role

As a Salesforce Administrator Intern, you’ll support the Revenue Operations team by helping maintain, optimize, and scale our Salesforce instance. You’ll work closely with Sales Ops, Marketing Ops, Customer Success Ops, and Systems partners to improve workflows, data quality, and user experience across the GTM organization.

This role is ideal for someone interested in CRM systems, business processes, and how technology supports revenue growth. You will be working with a mature Salesforce and Revenue Operations team that includes US and Europe.

What will you be doing?

• Assist with Salesforce user administration, including user setup, roles, profiles, and permissions
• Investigate data issues end to end, identify patterns and propose resolutions
  
  
• Help maintain data hygiene through validation rules, duplicate management, and data cleanup
  
  
• Support the creation and maintenance of reports and dashboards used by GTM teams
  
  
• Assist in documenting Salesforce processes, configurations, and best practices
  
  
• Support workflow automation using tools such as Flows, validation rules, and approval processes
• Partner with RevOps stakeholders to gather requirements and translate them into Salesforce solutions

• Help troubleshoot user issues and provide basic Salesforce support

What are we looking for?

• Currently pursuing a degree in Information Systems, Business Analytics, Computer Science, or a related field
• Strong Excel or Google Sheets skills
  
  
• Interest in Salesforce administration, CRM systems, or Revenue Operations
  
  
• Strong attention to detail and process-oriented mindset
  
  
• Comfort working with data and structured systems
  
  
• Ability to learn new tools quickly and follow technical documentation
  
  
• Strong communication skills and willingness to collaborate across teams

What will make you stand out?

• Prior experience with Salesforce (coursework, Trailhead, projects, or internships)
  
  
• Salesforce Trailhead badges or progress toward Salesforce Administrator certification
  
  
• Familiarity with SaaS or subscription-based business models
  
  
• Experience with Excel or Google Sheets for data work
• Exposure to GTM tools (e.g., marketing automation, CS platforms)Basic familiarity with BI or data tools (Tableau, Power BI, Looker)                                   

• Located in or near the Austin, Texas area

The Tech

• Google Suite

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 💪🏽We offer gym discounts to help you stay fit and healthy!
• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.