Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an Operations Manager for Global Data Operations. In this role, you will lead the most critical data-gathering initiative for Workstream’s robotics division. You will partner closely with the Recruiting and People Ops teams to drive high-volume participant acquisition, while taking direct ownership of the ongoing management and data output quality of hundreds of participants helping robots "learn" how to interact with the world. Your goal is to ensure we hit our weekly footage targets while maintaining compliance with data quality standards.

This isn't just a standard operations role; you are building the foundation for the future of robotics. You will manage a truly global operation that bridges the gap between high-volume data collection and high-level AI research.

Day in the Life

Team Management & Leadership

• Lead and mentor a large, distributed team of Video Data Contributors and potentially a small team of Team Leads or Quality Auditors.
• Lab Management: Oversee a physical Workstream Lab, managing office-based team members who utilize complex multi-camera wearable setups to capture high-fidelity data.
• Conduct weekly "Office Hours" and Q&A sessions to troubleshoot contributor issues and provide feedback on recording techniques.
• Monitor contributor engagement and retention, implementing strategies to reduce churn in a month-to-month contract environment.

High-Volume Recruitment & Onboarding

• Technical Guidance: Collaborate with the Recruiting team to provide specific technical criteria for candidates, ensuring they possess the right hardware and high attention to detail.
• Onboarding: Partner with People Ops to facilitate a seamless transition, ensuring contributors are immediately integrated into filming and data protocols.
• Equipment Verification: Coordinate with Recruiting on the verification of equipment (head-straps and camera specs) to ensure every new participant is project-ready.

Data Quality & Feedback Loop

• Quality Assurance: Lead a team of reviewers to audit footage for "usability" (hand/arm movement vs. idle activities).
• Continuous Improvement: Update the "Guidelines Presentation" and training materials based on common failure points in the footage (e.g., poor lighting or incorrect camera angles).
• Technical Troubleshooting: Act as the final escalation point for hardware compatibility issues or Google Drive upload failures.

Financial & Compliance Oversight

• Compensation: Manage the complex tiered compensation structure and bonus payouts.
• Payroll Partnership: Ensure all monthly payments via Deel are accurate and submitted within payout cycles.
• Data Privacy: Ensure strict adherence to compliance guidelines, ensuring no personal information is captured in the uploaded data.

Who You Are

• Management: 6+ years in Operations Management, specifically leading distributed or "gig" workforces.
• Technical Proficiency: You are technically savvy and comfortable managing/troubleshooting multi-camera hardware. You must be able to master and teach the technical nuances of multi-angle recording to ensure data integrity.
• Global Operations: Experience managing teams across the Philippines and the US, including understanding the cultural and logistical differences in both markets.
• Analytical Mindset: Ability to look at "Unusable Footage" data and pinpoint exactly where the training or the recruitment filter is failing.

Preferred Qualifications

• Experience in AI Data Labeling or Computer Vision data collection.
• Experience with hardware logistics (inventorying and shipping head-straps or smartphones).
• A background in BPO Management or Marketplace Operations (e.g., Uber, DoorDash, TaskRabbit).

⚠️ CRITICAL PHONE CAMERA REQUIREMENTS

To be considered for this role, you must have a smartphone that meets the following specifications. If your device does not meet these standards, your footage cannot be used, and you will not be qualified for payment:

• Video Resolution: 1080p
• Frame Rate: 30 FPS
• Lens Setting: 0.5x or 0.6x Wide Angle lens

Project Overview

We are looking for paid participants to record videos of everyday activities while wearing a head-mounted camera. Your recordings will help robotics systems learn to perceive, understand, and interact with real-world environments.

You’ll record yourself doing tasks you already do in daily life, such as:

• Folding laundry
• Preparing or cooking food
• Cleaning, tidying, or organizing items
• Rearranging or sorting objects

Participants may or may not be assigned specific tasks, depending on project needs.

Sample footage: Click here

If you’re detail-oriented, comfortable performing everyday tasks, and want to earn additional income while contributing to cutting-edge robotics research, we’d love to work with you!

🎬 What to Expect

• Weekly footage goal: Capture at least 10 hours of clear, intentional arm, hand, and finger movements interacting with objects (e.g., folding clothes, using a screwdriver).
  Avoid low-value activities such as typing, using your phone, or sitting idle.
• Uploads & quality checks: Upload videos to Google Drive on time, perform basic quality checks, and track your daily filming progress.
• Compensation: Paid based on total usable footage
  Unusable footage includes dark videos, clips showing only fingers (not full hands/arms), idle activities, or videos capturing personal information.
• Project duration: Month-to-month, giving you flexibility

👉 Film as much high-quality, task-specific footage as you want—earn extra income while completing everyday tasks!

🏠 Day in the Life

• Wear your phone via a head strap
• Film tasks following best practices
• Ensure recordings are successful before uploading to Drive
• Get paid!

⚠️ Compliance & Participation Requirements

To ensure project success, participants are expected to:

• Use the required phone camera specifications
• Meet the required filming hours
• Follow all submission guidelines

We encourage open communication if you encounter challenges so we can support you. Repeated failure to meet requirements without a valid and communicated reason may result in termination of participation and contract.

🙋‍♂️ Who You Are

• Own a smartphone with a wide camera (0.5x zoom) capable of 1080p / 30 FPS 
• Have access to a computer/laptop and stable internet for uploads
• Able to follow detailed instructions carefully
• Comfortable performing light physical tasks
• Able to move naturally, slowly, and deliberately during recordings
• Familiar with uploading and organizing files in Google Drive

💰 Compensation

• $2 USD/hour for the first 10 hours (initial period)
• $3 USD/hour for all subsequent approved footage

Note: If you don't meet the camera resolution and orientation requirements, you are NOT qualified to participate. Your videos will NOT be approved. 

🎯 Bonuses

• $10 USD headgear reimbursement after first 10 hours (regardless of approval)
• $10 USD bonus after next 10 hours of approved footage
• $20 USD bonus after reaching 50 approved hours within the first month

📌 Payment Terms

• Paid only for approved, qualified footage
• Payments processed via Deel monthly
• Footage must be submitted and approved within the payout cycle

🌎 Who Can Apply

We welcome participants from all backgrounds. All qualified applicants will be considered regardless of race, gender, age, disability, or background.

Even if you’re unsure whether you meet every requirement, we encourage you to apply!

🚀 Getting Started

To begin, please review the full guidelines for detailed instructions, approved activities, and rate information and complete the screening questions below. 

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Flexible PTO 
• Enjoy company time off during some of the major PH and US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a smart, humble, and hungry analyst to join our fast growing Revenue Operations team, working alongside our go-to-market team leads. Ideally, you are technical, with good business judgment, strong problem solving ability, and first principle thinking. You may not know everything, but you are curious and *very* quick to learn. This position will report into the Head of Revenue Operations. 

What You'll Do

• Daily monitoring of SalesForce (CRM) opportunities through stages of the booking process
• Establish trusted relationships with sales and customer success teams (Account Executives, Customer Onboarding Specialists, Customer Success Managers) enabling you to better support them in provisioning customer accounts accurately
• Verify signed Contract details match the SalesForce order details, including products, pricing, start date and length of contract, payment terms and payment method
• Work closely with sales to confirm payment method is captured for booked opportunities, and identify customers with non-standard billing in order to accurately split and invoice the order
• Work closely with sales and customer success to accurately process subscription changes, including upsells, expansions and downsells, ensuring that the customer account is provisioned or deprovisioned accurately as changes occur
• Work closely with sales to troubleshoot order related issues and educate them on current booking guidelines and processes
• Maintain professional communication and a positive attitude to build rapport internally and externally

Who You Are

• 2-3+ years of experience in order processing, customer service or support role in a high paced sales environment
• Excellent interpersonal, written and verbal communication skills
• High level of attention to detail and accuracy required
• Self-starter with a track record of stellar customer service and sales support
• A creative and strategic thinker who has experience troubleshooting issues with a solution-based mindset, and generating buy-in internally and externally
• Team first mindset; we are a humble and hungry group sharing one mission
• Can project manage and work efficiently across departments
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Excels under high pressure in fast-paced environments with competing priorities
• Must have a stable primary and backup internet connection (at least 10 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results and computer specs.
• Must be willing to attend occasional in person meetings in Metro Manila 

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

• Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
• Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
• Own the full software lifecycle — from design and development through testing, deployment, and production support
• Build data migration pipelines and CSV transformation solutions for enterprise onboarding
• Develop two-way payroll integrations with complex business logic and error handling
• Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
• Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
• Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

• Review code and provide technical guidance to junior and mid-level engineers on the PS team
• Establish and document engineering best practices, integration patterns, and internal tooling standards
• Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
• Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

• Lead technical discovery sessions with enterprise clients to define integration scope and requirements
• Translate complex business and compliance requirements into clear technical specifications
• Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

• Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
• Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

• Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
• AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
• Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
• Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
• DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
• Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
• Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
• Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

• 5+ years of software engineering experience, with meaningful full-stack or backend depth
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• Strong proficiency in Python and TypeScript or JavaScript
• Experience designing and consuming REST APIs at scale
• Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
• Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
• Familiarity with version control and collaborative development workflows (GitHub)
• Experience with workflow automation platforms (Workato, Zapier, or similar)
• Must be willing to work during US business hours

• Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
• Exposure to HRIS, payroll, or POS system integrations
• Experience building and maintaining shared internal developer tooling or libraries
• Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment.

Day in the Life

Real-Time Communication & Support

• Communication Management: Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats.
• Rapid Troubleshooting: Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime.
• Engagement: Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture.

Quality Assurance & Daily Ops

• Footage Auditing: Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom).
• Feedback Loops: Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success.

Recruitment & People Ops Collaboration

• Candidate Screening: collaborate with Recruiting team in hiring new team members.
• Onboarding & Follow-up: guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful.
• Retention: Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track.

Payroll & Finance Coordination

• Hours Verification: Audit weekly timesheets against Google Drive video uploads to ensure accuracy
• Finance Submission: Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time.
• Payment Support: Resolve any pay-related discrepancies or inquiries from the team with transparency and speed.

Who You Are

• Experience: 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling.
• Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details.
• Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings.
• People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines.
• Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart.
• Must be available to work during US business hours as needed.
• Exceptional English (written and verbal).
• Reliable high-speed internet and a quiet workspace for video calls.

Values

Here are our Company Values and we’d love to have individuals who can be a culture-add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We're looking for an experienced Recruiter to join the Philippine Recruiting  team at Workstream. You'll be a key part of our global talent strategy, dedicated to sourcing top talent for our startup culture. The ideal candidate will be passionate about connecting exceptional talent with our innovative environment, proficient in assessing qualifications, and deeply aligned with our mission.

As a Recruiter, you'll play a crucial role in identifying and hiring top talent, making a direct impact on our high-performing team in the competitive SaaS industry.

Day in the Life

• Drive the recruitment process from end to end, removing blockers and driving to a close
• Review and analyze resumes using our ATS software (Greenhouse) 
• Proactively source and engage potential candidates through various channels, including different job boards and social media
• Develop and execute creative sourcing strategies against prioritized requisitions
• Conduct comprehensive interviews and assessments to evaluate candidates' qualifications, skills, and cultural fit within our dynamic startup environment
• Manage various positions across different teams, including but not limited to sales, customer support, finance, and technology
• Partner closely with hiring managers to understand their talent needs, set expectations, and provide regular updates on candidate pipelines
• Ensure a positive and professional candidate experience throughout the recruitment process, from initial contact to offer acceptance
• Stay updated on industry trends, market dynamics, and competitor strategies to inform and refine our recruitment approach
• Monitor and report on recruitment metrics to enhance and streamline the recruiting process
• Contribute to the growth of Workstream's PH Recruiting function by developing and refining processes and serving as a thought partner for the rest of the team

Who You Are

• At least 1 year experience in recruitment, with the ability to manage a diverse range of roles effectively
• Proficiency in leveraging various recruitment tools and platforms to source and engage candidates
• Exceptional verbal and written communication skills to effectively convey job opportunities and requirements
• Strong relationship-building skills with candidates, hiring managers, and cross-functional teams
• Ability to assess candidates' qualifications and evaluate their alignment with our startup culture and values
• Willingness to adapt to changing priorities and thrive in a fast-paced, entrepreneurial environment
• Collaborative mindset and the ability to work closely with diverse teams
• High ethical and professional standards, ensuring compliance with all relevant laws and regulations
• Prior experience in Recruiting for sales positions within a Tech company

Nice To Have

• Experience in Recruiting Sales positions within a SaaS company
• Experience in a startup environment

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b
• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
• https://techbuzz.news/buzzworthy-august-27-2021/

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US and PH Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

Workstream is looking for an exceptional team member to join our Customer Support team as a Customer Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work a regular shift during US hours.

Day in the Life

Customer Support

• You will be the primary point of contact for our customers via phone, email, and chat, addressing a broad range of issues and requests related to our products. 
• Promptly and accurately respond to customer needs as measured by:  a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
• Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Proactively check in with clients until the issue is resolved
• Actively participate in initiatives that drive the growth of the company such as assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.

Customer Success

• You will partner with the Success team with tasks to get clients set up and make any modifications that clients request to fully take advantage of our platform
• You will help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs

Who You Are

• Have a long-term vision of working and growing with a Silicon Valley based technology startup. Comfortable with adapting to ever changing processes and making recommendations to improve such. 
• 1 to 3 years experience as a Customer Support Specialist or similar CS role
• Must be fluent in English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
• Must have Phone Support experience
• Must have experience using help desk software and remote support tools
• Must be willing to work following the US time zone
• Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results.
• Must be willing to attend occasional in-person meetings in Metro Manila

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 monthly Medical Stipend
• 13th Month Pay
• Performance based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a full-time, dedicated, and passionate HRIS Customer Implementation Specialist to join our growing team. This person will be a core member of our customer success team, and will be well-positioned to succeed -  the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!

You will primarily lead new client onboarding for SMB clients for their first 30 days. To do this, you have empathy for people, can explain complex concepts clearly and concisely both via email and via video calls, are tech-savvy, and have the ability to ask probing questions. You will be measured on how successful clients get onboarded to Workstream via a balanced scorecard.

This is a remote position and based in the Philippines. We will have occasional gatherings of the entire team in Metro Manila (a few times a year). You are expected to work Philippines night shift, to support US based customers. This is a customer-facing role, where you will be on video and voice calls Zoom calls (video on) with customers daily. 

Day In The Life

• Run scaled, defined implementations with our SMB HRIS customers.
• Own the implementation process end-to-end for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients
• Lead multiple implementation calls daily with new customers
• Setting accurate expectations with clients and internal stakeholders 
• Escalating high-severity requests or issue escalations as needed
• Participating in cross-functional groups to establish enhancements to communications, tools, and products
• Be an expert in Workstream, so you can guide new users and answer their questions
• Keep track of client activity, notes, and next steps clearly in our success software
• Incorporate internal and external feedback to drive continuous improvements in the onboarding process
• Learn from your assigned clients to build and maintain templates

Who You Are

• Minimum of 1-2 years of experience in customer-facing roles and preferably have worked at software, restaurant technology, or HR technology companies.
• Can adapt and remain flexible with ever-changing processes
• Willing to roll up your sleeves and get your hands dirty attitude; no job is too big or too small.
• You excel under high pressure in fast-paced environments with competing priorities.
• Top-tier communication skills across email, phone, and video conferencing. 
• Ability to both interpret customer questions and provide pointed answers tailored to their needs. 
• Ability to capture customer feedback and recognize key areas for improvement in our internal processes.
• High-speed and stable primary and backup internet connection (at least 20 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results for your main and backup connections.
• Must be willing to attend occasional meetings in Metro Manila

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer:

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a PH-based full-time, dedicated, and passionate Customer Success Manager to join our growing team. In this role, you will be the primary post-sale contact for our customers—owning the relationship, driving adoption of our all-in-one HR platform, and ensuring long-term success. You will also be responsible for driving renewals and discovering expansion opportunities cross-sells with the most innovative and fastest growing restaurant brands in the United States. 

The role will report to the Manager of Customer Succcess.

Day in the Life

• Build strong relationships with key stakeholders at mid-market accounts
• Onboard new customers and ensure a smooth implementation of payroll and workforce tools
• Serve as a product expert—helping customers with best practices in hiring and payroll
• Renew books of business and in cases of expansion, partner with the Growth AE
• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Who You Are

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
• Familiarity with US payroll processing, labor law compliance, or benefits administration 
• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
• A proactive mindset with strong project management and organizational skills
• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

We’re always on the lookout for talented individuals! If you don’t see a role that fits right now, feel free to send us your CV — we’ll reach out when something matches your background.