Harbor is seeking a Senior Director, Data and AI Strategy to join our growing team.  The Senior Director for Data & AI Strategy defines, leads, and grows Harbor’s consulting offering that helps law firms modernize how they use data, knowledge, and emerging technologies. This role sits at the intersection of strategy, transformation, and enablement, guiding clients as they adapt their operating models, systems, and practices for a technology-driven future. 

The leader is accountable for the service line’s growth, profitability, and delivery excellence, and plays a critical role in developing Harbor’s perspective on how data, AI, and innovation reshape the business of law. 

Core Responsibilities: 

Strategic and Financial Leadership 

• Own the financial performance of the service line, overseeing a multi-million-dollar budget and driving ambitious annual growth in the 30–40% range. 
• Oversee monthly and annual reporting, including revenue forecasting, utilization management, and margin optimization. 
• Track delivery performance throughout the month and reconcile projects at both month-end and year-end. 
• Drive pricing and resourcing strategies that balance innovation investment with disciplined commercial management. 
• Manage speculative budgets for new offerings, ensuring progress is measured and outcomes are reviewed against expectations. 

Offering Development and Innovation 

• Design, evolve, and manage the portfolio of Data & Innovation Strategy offerings to align with changing market needs. 
• Lead the creation of new offerings that may be speculative or emerging, managing investment, delivery pilots, and refinement cycles. 
• Encourage repeatable, scalable, and eventually productized delivery models to increase efficiency and profitability. 
• Collaborate across Harbor’s service lines, including AI, Knowledge Transformation, and Technology-Enabled Solutions, to deliver integrated transformation programs. 

Delivery Leadership 

• Oversee high-impact client engagements, ensuring quality, consistency, and measurable value realization. 
• Support client teams in designing and executing transformation programs that integrate data, AI, knowledge, and innovation strategies. 
• Partner with delivery leads to ensure projects align with scope, budget, and desired business outcomes. 

Talent Leadership and Development 

• Recruit, develop, and retain exceptional talent across strategy, data, and innovation disciplines. 
• Mentor team members, build clear career paths, and foster a culture of learning, experimentation, and accountability. 
• Shape the team’s structure to ensure the right balance of strategic, delivery, and technical expertise. 

Thought Leadership and Business Development 

• Represent Harbor in the market as a leader in data, AI, and innovation strategy for the legal industry. 
• Participate in Harbor’s Sounding Board Series for CIO, CINO, COO, and CMO audiences, and contribute to new and emerging topics. 
• Speak at and attend industry events such as ILTA, contributing to thought leadership, panels, and networking opportunities. 
• Support broader Harbor programs such as AI Mastermind and cross-firm initiatives, amplifying the firm’s perspective on technology transformation.
• Partner with senior stakeholders to position and sell Data + AI solutions to top-tier law firms. 
• Support business development through thought leadership, proposals, and client presentations. 

Service Line Portfolio: 

The Data & Innovation Strategy Service Line encompasses: 

• Enterprise Data Strategy: Helping organizations understand how data flows through their business, design governance frameworks, recommend modern data platforms, and align implementation with long-term vision. 
• Practice Strategy: Assisting law firm practices with experience data, process optimization, and AI readiness in collaboration with Harbor’s marketing technology and experience teams. 
• AI Strategy: Advising firms on their approach to AI adoption, governance, and prioritization of tools and investments. 
• AI Enablement: Delivering training and rollout programs in collaboration with Harbor's AI laboratory and knowledge management teams. 
• AI Custom Build: Acting as the business and client lead for custom AI solutions developed by Harbor’s Advanced Technology Team and Harbor Labs. 
• Knowledge Management Strategy: Designing and modernizing knowledge programs, structures, and processes in coordination with content management and document management initiatives. 
• Innovation Strategy: Helping firms establish and scale innovation programs with clear structure, metrics, and alignment to firm strategy. 

Qualifications: 

• Proven record of owning and growing a consulting P&L of at least $3 million annually, with clear success in driving 30 to 50 percent year-over-year growth through strong financial management, pricing, and utilization oversight. 
• Experience developing and scaling consulting offerings, including frameworks, delivery playbooks, and repeatable methodologies. 
• Deep understanding of how law firms operate, and how data, KM, and AI transformation enable performance and innovation. 
• Demonstrated success leading multidisciplinary teams and guiding programs that integrate strategy, data, and emerging technology. 
• Strong leadership and talent-development skills, with the ability to build, coach, and inspire a diverse team. 
• Executive presence and communication ability, able to advise and influence senior leadership across legal, business, and technology functions. 
• Market-facing experience through conferences, panels, or publications on topics related to legal technology, data, or innovation. 
• Familiarity with cloud, AI, and analytics ecosystems sufficient to lead conversations with technical counterparts while remaining focused on business outcomes.

Harbor is seeking a Project Manager Team Lead to join our growing Legal Technology and Operations Department. As the primary point of contact for client engagements, the Finance Systems Project Manager Team Lead ensures consistent client satisfaction through exemplary leadership and responsive service. This role oversees the implementation team to ensure effective task, risk, and time management, guaranteeing projects are completed on time, within budget, and in scope while delivering exceptional value. Responsible for the success of multiple concurrent projects, the Project Manager excels at collaborating with business and technology leaders to deliver solutions that help clients maximize their investment. 

The Project Manager demonstrates strong negotiation, decision-making, and problem-solving skills and thrives in a dynamic, fast-paced, client-facing environment.  As Team Lead, you will be responsible for managing up to three Project Managers, ensuring adherence to best practices and Harbor methodologies, developing and mentoring team members, and serving as an escalation point as needed.  

This is a full-time, remote position that can work anywhere in the UK (London area preferred). 

Job Duties and Responsibilities: 

• Project Planning and Execution 
  • Lead and manage cross-functional project teams to ensure successful project delivery using Harbor Project Management tools.   
  • Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements.   
  • Develop and maintain detailed project plans, including timelines, budgets, ensuring alignment with client expectations and organizational goals.  
  • Utilize Harbor Project Management tools to track project progress, manage resources, and report milestones to stakeholders.   
  • Coordinate project documentation, including project charter, status reports, and meeting notes using Harbor Project Management platform.   
  • Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution.  
  • Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date.  
• Client Engagement and Communication  
  • Act as the primary point of contact for clients, fostering strong relationships and clear communication. 
  • Manage client expectations and provide regular updates on project progress, risks, and outcomes. 
  • Address client concerns and escalations promptly, ensuring satisfaction and alignment. 
  • Project Communications – Excellent written and verbal communication skills, timely and appropriate. Comfortable with communicating across an organization, from senior business stakeholders to technical teams.  
• Team Leadership and Collaboration  
  • Manage and develop Project Manager team members and ensure adherence to Harbor project management standards and best practices. 
  • Serve as an escalation point as needed. 
  • Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration.  
• Resource and Risk Management 
  • Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required.   
  • Provide direction and support to project team members. 
  • Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner. 
• Budget Management 
  • Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing. 
  • Provides timely budget utilization updates to clients, ensuring work is performed within budget.  
• Scope Management  
  • Ensure project delivers the scope as outlined in the Statement of Work (SOW). 
  • Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines.  
  • Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents. 

Education, Experience, and Other Requirements: 

• Project management experience implementing Aderant Expert / Elite 3E.  
• Four-year degree or equivalent combination of experience and education. 
• Proficient in collaboration and project tracking tools. 
• 3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality. 
• Authorized to work in country of residence (UK) without restriction or sponsorship. 

Harbor is seeking an Azure Developer with 1–2 years of experience to join our internal engineering team responsible for building and operating an Azure‑native integration platform. This role is not client-facing and is focused on internal platform development, with an emphasis on C#/.NET engineering and modern CI/CD and DevOps release practices. 
 
You will work closely with experienced engineers and architects, contributing to shared platform services and the automated delivery pipelines that deploy application code and infrastructure across multiple environments. This role is UK-based and may be performed remotely within the UK. US or Canadian candidates willing to shift their schedules to collaborate with UK team members will also be considered. 

Responsibilities:

C# and .NET Development:

• Develop and enhance internal platform services written in C#/.NET
• Implement small to medium features and bug fixes following established patterns and standards
• Write maintainable, testable code and participate in code reviews
• Learn and apply best practices around error handling, logging, and reliability

CI/CD and DevOps Release Process:

• Contribute to Azure DevOps YAML pipelines used to build, test, and deploy platform services
• Support release workflows that promote changes across Dev, UAT, and Production environments
• Help maintain pipeline templates, variables, and deployment standards
• Assist with troubleshooting build and deployment issues and documenting fixes

Infrastructure Awareness:

• Gain hands-on exposure to infrastructure deployments using Infrastructure as Code
• Support environment consistency and configuration across Azure environments
• Learn how application and infrastructure pipelines work together in production delivery

Qualifications, Experience and Skills:

• 1–2 years of experience in software engineering, including graduate or early-career roles
• Working knowledge of C#/.NET and object-oriented programming concepts
• Understanding of software development lifecycle fundamentals such as Git, pull requests, and testing
• Understanding of JSON, APIs, and SQL
• Knowledge of CI/CD concepts and exposure to automated build and release pipelines
• Basic familiarity with Microsoft Azure and cloud fundamentals
• Willingness to learn, collaborate, and grow within an engineering team

Preferred Experience:

• Exposure to Azure DevOps and YAML-based pipelines
• Introductory experience with Infrastructure as Code tools such as Bicep, ARM, or Terraform
• Familiarity with Azure services such as serverless compute, messaging, or monitoring tools
• Interest in platform engineering, DevOps, and internal tooling

Why Join Harbor:

• Opportunity to build real-world experience in C# development and DevOps delivery
• Work on an internal Azure platform with established production release processes
• Learn from experienced Azure engineers and architects in a collaborative environment
• Strong focus on engineering quality, automation, and long-term maintainability
• Competitive compensation and benefits with flexibility to work remotely within the UK 

Harbor is seeking a Salesforce Developer to also be an Administrator to manage and enhance our Salesforce platform as a central CRM supporting sales, service delivery, and financial processes. This role is responsible for system governance, data integrity, automation, and supporting integrations with other enterprise systems to ensure accurate reporting, reliable forecasting, clean operational data, and scalable operations.

The role will act as a systems steward for the Salesforce ecosystem (Sales, Service, and Experience Clouds), overseeing platform health, user experience, automation standards, and roadmap execution. This position partners closely with Tech Enablement, Commercial Operations, Finance, Delivery Operations, GTM, Marketing, and external Salesforce development partners to manage enhancements, system stability, and ongoing platform improvements.

Key Responsibilities:

Salesforce Platform Ownership

• Serve as the internal Salesforce Product Owner, overseeing development, and doing some new feature development, changes, and administration, as needed.
• Manage system configuration, field structures, object relationships, and platform health.
• Own the Salesforce data model and enforce data governance standards.
• Maintain sandbox environments and coordinate deployments between sandbox and production.
• Reduce technical debt, manage automation governance, and enforce Security and profile/role-based permissions.
• Maintain documentation, release notes, and system communication for stakeholders.
• Manage new Salesforce requests from stakeholders, clarify requirements, assist with documentation, and either oversee or perform development as needed.

User Support & Administration

• Serve as the primary contact for Salesforce requests from internal teams.
• Manage bulk data uploads, troubleshooting, and error resolution.
• Maintain user roles, permissions, profiles, and license management.
• Support onboarding and offboarding of Salesforce users.
• Monitor system usage and recommend workflow improvements.

Automation & System Enhancements

• Gather and manage system requirements and coordinate implementation with internal teams and Salesforce development partners.
• Coordinate cross-system workflows between Salesforce, Cloud Coach, NetSuite, Enterprise Lakehouse, and Enterprise Service Bus
• Design and maintain automation using flows and guided processes to improve user experience and data capture.
• Support release management, testing, and deployment.
• Consolidate legacy automation and improve system reliability.

Data Governance & Reporting

• Define and maintain GTM data contracts, including taxonomy, KPI definitions, and field ownership.
• Maintain Salesforce field dictionaries and reporting documentation.
• Follow and enforce change control processes for system updates and reporting changes.
• Ensure data alignment between Salesforce, Power BI, and downstream systems.
• Support accurate pipeline, forecasting, and account reporting.

Data Quality & Integration Oversight

• Lead data quality initiatives and ongoing data maintenance.
• Perform data audits and coordinate cleanup activities.
• Define system-of-record boundaries across Enterprise Service Bus, Salesforce, Power BI, and NetSuite.
• Ensure integration data aligns with governance standards.

Qualifications:

Required

• 3–5 years of Salesforce Administrator or Salesforce platform experience.
• Experience in Declarative Development (Click-based / No-code or Low-code) along with Programmatic Development using Apex (Code-based) and Lightning Web Components
• Experience building and maintaining Salesforce Flows.
• Experience implementing Salesforce integrations with other systems through Rest APIs and OAuth authentication.
• Strong understanding of Salesforce data structures, automation, and reporting.
• Experience managing sandbox environments and release processes.
• Demonstrated experience improving data quality and governance.
• Ability to translate operational needs into system requirements.
• Strong analytical, organizational, and communication skills.

Preferred

• Salesforce Administrator Certification.
• Experience with forecasting and pipeline analytics.
• Familiarity with Power BI or similar BI tools.
• Experience integrating Salesforce with ERP systems (e.g., NetSuite).
• Exposure to Revenue Operations or GTM systems design