Harbor is seeking a Legal Technology Consulting Manager, DDM to join our growing team.  Harbor is a leading provider of strategy, legal technology, operations, and intelligence services, with 800 experts operating in the US, Canada, UK, and Australia. Our exclusive focus on the legal industry, working directly with law firms and corporate law departments, provides us with a deep understanding of the legal ecosystem, related technologies, best practices, and trends, positioning us to deliver value to our clients and play an important role in driving innovation in legal service delivery. 

The focus of this role will be to support a strong pipeline of legal hold and eDiscovery system implementations. This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters, and where some of the Discovery and Data Management Team reside. In this role, you will be responsible for the following:  

• Leading and supporting multiple implementation engagements 
• Managing all aspects of service delivery and project administration 
• Developing current and future client relationships through exceptional service delivery 
• Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments 
• Participating in practice and business development activities to support the continued growth of the team and Harbor, though a secondary focus to client execution 

Responsibilities: 

Client and Project Management 

• Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors 
• Facilitate workshops with senior legal and IT stakeholders to understand current state processes, gather future state goals and objectives, and document requirements 
• Advise on eDiscovery best practices and map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solutions  
• Create solution design and/or eDiscovery process documentation, workflow diagrams, standard operating procedures, roles and responsibilities matrices, and other deliverables 
• Define and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes 
• Create change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience 
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers 
• Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers 

People and Team Development 

• Enhance our methodologies, documentation, training, project delivery approaches, and tools 
• Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management 
• Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts 
• Participate in company-wide strategic initiatives 
• Volunteer for company-sponsored community enrichment programs

Business Development 

• Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work 
• Develop and grow existing relationships with vendors and other partners to expand or create new service offerings 
• Contribute to thought leadership pieces (e.g., participate in webinars, draft an article)

Qualifications: 

• 5+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients 
• Significant experience leading and/or serving as a subject matter expert for eDiscovery technology implementation projects 
• Hands-on experience using and/or administering Exterro, Relativity Legal Hold, M365 Purview, DISCO, Nuix, Reveal, Mitratech LegalHold, OpenText, or other similar systems 
• Experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices 
• Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education 
• Demonstrated knowledge of the following areas: 
  • Electronic Discovery Reference Model (EDRM) 
  • Federal Rules of Civil Procedure (FRCP) 
  • Industry leading eDiscovery technologies and service providers 
  • eDiscovery stakeholders and their typical roles and responsibilities 
  • Common legal operations and eDiscovery platform integrations 
  • Information governance and good data hygiene practices 
  • Common data preservation and collection workflows 
  • IT implementation methodologies and controls 
  • Managing project budgets, resources, and timelines 
• Aptitude and desire to learn and develop generative or other AI-enabled solutions 
• Permanent US work authorization required

Harbor is seeking Applications Support Analysts to join our dynamic Legal Technology & Operations – Applications Management Services team. Our team is at the forefront of delivery of a quality service for our clients who have managed service agreements.  We have both extensive experience in legal processes and technology across several platforms.  This mainly focusses on Intapp, Elite 3E and iManage products but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers.  We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage.   

As an analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks.  This is a position that will be hybrid with an office in the metro Manila area.

Job Duties and Responsibilities: 

The role is split into 2 main areas of responsibility: 

• Monitoring and resolving issues within client production environments.  This is termed “business as usual”. 
• Improving configuration and processes for clients, based on changing needs.  This is termed as “continual improvement”.   

Business as usual includes the following responsibilities: 

• Carry out regular proactive monitoring on client systems. 
• Assist clients and other team members with production issues in a timely fashion, these could be data or process related. 
• Provide regular and concise client updates when resolving issues.  
• Collaborate with technology providers and clients to resolve defects. 
• Support integrations with third party applications. 
• Reconcile data across various systems. 
• Configure Intapp product software.  
• Gain knowledge to become proficient in both the supported applications and business processes. 

Continuous improvement includes the following responsibilities: 

• Collaborate with other team members to execute planned changes to client implementation components. 
• Execute test plans to validate outcomes from continuous improvement items. 
• Document small changes to include communication back to the client. 
• Actively participate in deployment of changes. 

Experience, Education and Qualifications:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics. 
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management. 
• Strong observational, analytical and numerical reasoning skills. 
• Effective communication and storytelling skills (written and spoken). 
• Excels in a cooperative team environment. 
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills. 
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and punctuality. 

Technical Skills: 

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, and SharePoint as collaboration tools. 
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage. 
• Proficiency in SQL is an advantage. 

Why Join Harbor: 

• Exposure to international clients and global teams 
• HMO (health card) from Day 1
• Hybrid work setup - Metro Manila office
• Learning and development opportunities to build technical and consulting skills 
• Collaborative and supportive global team environment 
• Tech enabled workforce to set you up for success 
• Opportunity to grow your career in the legal technology and consulting 

Harbor is seeking a Finance Systems Commercial Delivery Lead to join our growing team.  The Finance Systems Commercial Delivery Lead is responsible for leading and managing the delivery-side sales activities for the Finance Systems service line. This role works in close partnership with the Go-To-Market team, service line subject matter experts, and Marketing to advance brand awareness and promote service offerings within the legal industry. The individual will own the creation of pitch materials, statements of work (SOWs), and budget buildups, ensuring alignment with organizational standards. Additionally, the role will collaborate with business line leaders to identify, evaluate, and bring strategically aligned opportunities to market.

This is a fully remote position that can be worked from anywhere in the USA or Canada.

Job Duties and Responsibilities:

• Sales Delivery Ownership:
• Manage delivery-side sales for the Finance Systems service line in collaboration with the Go-To-Market team and Finance Systems experts
• Proposal Development:
• Draft and review Statements of Work (SOWs) and budget buildups, ensuring adherence to organizational guidelines and protocols
• Create and enhance pitch materials, scoping documentation, and standardized templates for SOW offerings
• Opportunity Management:
• Maintain accurate records of activities and opportunities in Salesforce
• Scope service delivery requirements, engaging relevant team members as needed
• Pricing and Process Improvement:
• Assess pricing accuracy and recommend improvements to scoping and pricing processes
• Brand and Market Engagement:
• Act as a visible champion for the service line through client engagement, industry forums, events, and marketing campaigns (e.g., thought leadership, social media, webinars)
• Sales Enablement:
• Educate Go-To-Market and delivery teams on solution updates, roadmaps, and new offerings
• Participate actively in the sales forecasting process
• Sales-to-Delivery Transition:
• Manage and conduct handover meetings to ensure seamless transition from sales to delivery

Qualifications:

Required:

• Bachelor’s degree in Business, Finance, Information Systems, or related field
• 5+ years of experience in professional services, consulting, or solution delivery within the legal or financial systems domain
• Proven experience in drafting SOWs, building budgets, and managing sales-to-delivery processes
• Strong understanding of finance systems and operations in law firms
• Excellent communication and presentation skills, with ability to engage clients and internal stakeholders effectively
• Proficiency in Salesforce or similar CRM tools

Preferred:

• Experience in marketing collaboration and thought leadership initiatives
• Familiarity with pricing strategies and process optimization
• Advanced knowledge of legal industry trends and finance technology solutions

Harbor is seeking an Azure Developer with 1–2 years of experience to join our internal engineering team responsible for building and operating an Azure‑native integration platform. This role is not client-facing and is focused on internal platform development, with an emphasis on C#/.NET engineering and modern CI/CD and DevOps release practices. 
 
You will work closely with experienced engineers and architects, contributing to shared platform services and the automated delivery pipelines that deploy application code and infrastructure across multiple environments. This role is UK-based and may be performed remotely within the UK. US or Canadian candidates willing to shift their schedules to collaborate with UK team members will also be considered. 

Responsibilities:

C# and .NET Development:

• Develop and enhance internal platform services written in C#/.NET
• Implement small to medium features and bug fixes following established patterns and standards
• Write maintainable, testable code and participate in code reviews
• Learn and apply best practices around error handling, logging, and reliability

CI/CD and DevOps Release Process:

• Contribute to Azure DevOps YAML pipelines used to build, test, and deploy platform services
• Support release workflows that promote changes across Dev, UAT, and Production environments
• Help maintain pipeline templates, variables, and deployment standards
• Assist with troubleshooting build and deployment issues and documenting fixes

Infrastructure Awareness:

• Gain hands-on exposure to infrastructure deployments using Infrastructure as Code
• Support environment consistency and configuration across Azure environments
• Learn how application and infrastructure pipelines work together in production delivery

Qualifications, Experience and Skills:

• 1–2 years of experience in software engineering, including graduate or early-career roles
• Working knowledge of C#/.NET and object-oriented programming concepts
• Understanding of software development lifecycle fundamentals such as Git, pull requests, and testing
• Understanding of JSON, APIs, and SQL
• Knowledge of CI/CD concepts and exposure to automated build and release pipelines
• Basic familiarity with Microsoft Azure and cloud fundamentals
• Willingness to learn, collaborate, and grow within an engineering team

Preferred Experience:

• Exposure to Azure DevOps and YAML-based pipelines
• Introductory experience with Infrastructure as Code tools such as Bicep, ARM, or Terraform
• Familiarity with Azure services such as serverless compute, messaging, or monitoring tools
• Interest in platform engineering, DevOps, and internal tooling

Why Join Harbor:

• Opportunity to build real-world experience in C# development and DevOps delivery
• Work on an internal Azure platform with established production release processes
• Learn from experienced Azure engineers and architects in a collaborative environment
• Strong focus on engineering quality, automation, and long-term maintainability
• Competitive compensation and benefits with flexibility to work remotely within the UK 

Harbor is seeking an Application Consultant Manager to join our dynamic Enterprise Solutions – Financial Systems team. Our team is at the forefront of innovation and delivery for our law firm clients, with deep experience in evaluating law firm financial system technology, developing technology and process roadmaps, system selection and implementation, and change management. We work with leading vendors allowing clients to benefit from our product-specific expertise and market perspective. We serve both as advisors and as experienced, scalable hands-on resources, collaborating with our clients to implement operational improvement, efficient data management, and technology usage.

As a part of the Financial Systems Team, we will rely on you to work closely with Harbor project team members and clients to lead requirements gathering and analysis, executing against legal technology best practices, and leveraging our methodologies to facilitate the selection, implementation and/or optimization of legal technology systems and tools leveraged by our clients. As a Manager you will provide line management and mentoring support to junior consultants within the Financial Systems team to ensure that they are following good practice in terms of client interactions both from a technical and consulting perspective. You will have a responsibility towards ensuring billable utilization of your team is at consistently expected levels.

Job Duties and Responsibilities:

• Leverage industry knowledge, organizational skills, and project experience to support all aspects of finance projects including facilitating requirements gathering, preparing documentation of processes, and helping to implement identified solutions
• Provide specialist knowledge of the given technical applications (e.g., Elite 3E, Aderant Expert) in terms of good practice and knowledge transfer to the client
• Configure and develop technologies based on technical requirements and design
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design
• Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides.
• Provide line management and mentorship to Junior Associate Consultants to build knowledge both from a technical and a consulting perspective
• Assist in business development efforts such as proposals (RFPs), workplans, and presentations by collaborating with team members and leaders across the business
• Conduct research on client industries, legal technology, and legal industry trends to identify Finance Operational system and process opportunities
• Assist with the evaluation of new products and services that have been identified as opportunities
• Creation and maintenance of Financial System “pitch” collateral to make sure they remain relevant and available within the practice group
• Become proficient in specific legal technologies related to active projects
• Seek opportunities to proactively contribute to the growth and development of the Finance Systems team and Harbor
• Consistently maintain ~80% of time spent on client-billable projects for both you and at 80% for your team members

Experience, Education and Other Qualifications:

• 5+ years experience in legal technology contributing to assessments, requirements gathering, system design, configuration, implementation, testing and deployment, with experience implementing technology changes
• Understanding of the implementation and upgrade process including requirement analysis, design, configuration/development, migration, testing, and change management
• Strong observational, analytical, numerical reasoning, business acumen, problem solving and leadership skills; proficient in process mapping
• Effective communication and storytelling skills (written and spoken) and a client service-centric mindset
• Strong organizational skills with the ability to work on multiple projects simultaneously, prioritize tasks, maintaining exacting standards for work product and attention to detail
• Understanding of Project Management tasks and how they are executed, including managing tasks, resources, and financials on various stages of technology implementation projects
• Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies; able to ideate and create client deliverables with moderate oversight
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills
• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams and SharePoint as collaboration tools

Harbor is seeking a Consultant for corporate legal technologies to join our growing team. The focus of this role will be to support a strong pipeline of legal hold and eDiscovery system implementations. This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters, and where some of the Discovery and Data Management Team reside. In this role, you will be:  

• Supporting multiple implementation engagements across different clients 
• Participating in requirements gathering and solution design workshops with client leaders 
• Helping prepare key project deliverables and documentation 
• Configuring legal hold and eDiscovery systems and performing validation testing 
• Performing data analysis and facilitating data migration activities with vendor resources 
• Assisting with project management activities to ensure alignment with timelines, budgets, scope, resources, and quality standards  

Responsibilities: 

Client and Project Management 

• Participate in client interviews, workshops, and presentations to gather and document business requirements, migration needs, and project specifications 
• Support the mapping of business requirements to system and integration capabilities, identifying gaps and helping create custom solutions aligned with client objectives 
• Conduct research on industry trends to inform project strategies, adding value to client engagements with relevant best practices 
• Document and maintain project deliverables, including design documents, configuration logs, testing strategies, migration plans, training materials, deployment plans, and others 
• Help develop and execute test scripts for user acceptance testing (UAT), collaborating with clients to address and resolve migration issues 
• Participate in end user training and system deployment activities  
• Serve as primary point of contact to client and third-party vendor representatives 
• Drive project management activities to maintain alignment with project timelines, budgets, scope, resources, and quality standards for technology implementation 
• Contribute to high-quality client communication by providing regular status updates, assisting with issue tracking, and supporting client expectations 

Data Analysis and Migration: 

• Work closely with the project team to analyze client data using Excel, SQL, and other tools 
• Document field mappings, cleanup and transformation activities, and other key requirements needed for a successful migration  
• Define and perform data validation checks during migration activities to ensure data integrity and compliance with project standards 
• Liaise with data migration engineers to ensure clarity on requirements and troubleshoot any migration issues encountered 

People and Team Development 

• Participate in team efforts to enhance our methodologies, documentation, training, project delivery approaches, and tools 
• Serve as a mentor or buddy to newly onboarded resources 
• Participate in company-wide strategic initiatives 
• Volunteer for company-sponsored community enrichment programs 

Qualifications: 

• 2-5 years of relevant experience in legal consulting, technology consulting, or eDiscovery services, specifically in a customer facing role advising clients 
• Experience working on technology implementation projects as a business analyst, consultant, project manager, data migration specialist, or other similar role 
• Hands-on experience using and/or administering Exterro, Relativity Legal Hold, M365 Purview, DISCO, Nuix, Reveal, Mitratech LegalHold, OpenText, or other similar systems 
• Four-year undergraduate degree in Business, Computer Science, Legal Studies, Information Systems, Engineering, or a related field, or equivalent experience and education 
• Demonstrated knowledge of the following areas: business requirements gathering, data mapping, workflow development, data migration, testing, or project management 
• Working knowledge of any of following areas: Electronic Discovery Reference Model (EDRM), litigation, legal technology, data preservation, metadata, or data retention 
• Permanent U.S. work authorization required 

Harbor is seeking an Analyst to join our dynamic Application Management services team in our Legal Technology & Operations practice. Our team is at the forefront of delivery of a quality service for our clients who have managed services agreements. We have extensive experience in legal processes and technology across several platforms. This role focuses mainly on Intapp solutions but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage. 

As an Analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a hybrid position, working from our Moncton, New Brunswick office in Canada. 

Job Duties and Responsibilities

The role is split into two main areas of responsibility:

• Monitoring and resolving issues within client production environments. This is termed “business as usual”.
• Improving configuration and processes for clients, based on changing needs. This is termed as “continual
  improvement”.

Business as usual includes the following responsibilities:

• Carry out regular proactive monitoring on client systems.
• Assist clients and other team members with production issues in a timely fashion, these could be data or process 
  related.
• Provide regular and concise client updates when resolving issues.
• Collaborate with technology providers and clients to resolve defects.
• Support integrations with third party applications.
• Reconcile data across various systems.
• Configure Intapp product software.
• Gain knowledge to become proficient in both the supported applications and business processes.

Continuous improvement includes the following responsibilities:

• Collaborate with other team members to execute planned changes to client implementation components.
• Execute test plans to validate outcomes from continuous improvement items.
• Document small changes to include communication back to the client.
• Actively participate in deployment of changes.

Experience, Education and Qualifications:

General skills:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, 
  Accounting or Data & Analytics.
• Understanding of the implementation process including requirement analysis, design, configuration/development, 
  migration, testing, and change management.
• Strong observational, analytical and numerical reasoning skills
• Effective communication and storytelling skills (written and spoken).
• Excels in a cooperative team environment.
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and 
  punctuality.

Technical skills:

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams, 
  and SharePoint as collaboration tools.
• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage.
• Proficiency in SQL is an advantage