Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. This role is focused on local, end-user support and physical office technology needs. The technician ensures employees have reliable access to their day-to-day technology by supporting hardware, operating systems, peripherals, and meeting room technology, while partnering with centralized IT teams for escalations and non-local systems.  This position works on-site at our headquarters office located in the Chicago Loop.

Key Responsibilities: 

• Provide Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals. 
• Serve as the primary local IT presence in the Chicago office for walk-up and scheduled support needs. 
• Respond to, triage, and resolve IT service tickets related to local user issues in a timely and professional manner. 
• Troubleshoot hardware, operating system, and standard software issues for end users. 
• Configure, image, deploy, refresh, and decommission laptops for new hires, replacements, and offboarding. 
• Support conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting. 
• Assist with onboarding and offboarding logistics, including device setup, equipment return coordination, and desk readiness. 
• Maintain accurate local asset inventory, including asset tagging, tracking, storage, and secure disposal coordination. 
• Provide basic network connectivity support (wired, WiFi, printers) and escalate infrastructure issues as needed. 
• Perform remote support when appropriate using approved screen-sharing and remote access tools. 
• Coordinate with vendors for hardware repair, replacement, and local equipment purchases as directed. 
• Document common issues and resolutions to improve consistency and reduce repeat incidents. 
• Partner with centralized IT, security, and application teams for escalations outside local scope. 

Requirements: 

• Proven experience providing onsite desktop or deskside support in a professional office environment. 
• Strong working knowledge of Windows operating systems (macOS familiarity is a plus). 
• Experience supporting Microsoft 365 desktop applications from an end-user perspective. 
• Hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals. 
• Basic understanding of networking concepts (WiFi, Ethernet, printers, VPN connectivity). 
• Strong customer service mindset with clear, professional communication skills. 
• Excellent organizational skills, particularly related to asset and inventory management. 
• Ability to lift, move, and set up IT equipment as required. 
• Ability to work independently onsite while collaborating with remote IT teams. 

Preferred Qualifications: 

• 2–4 years of experience in a desktop support, deskside support, or local IT role. 
• Experience supporting conference rooms and office AV technology. 
• Familiarity with ticketing systems and IT service workflows. 
• Experience with shipping, receiving, and staging IT equipment. 
• Strong problem-solving skills with an attention to detail.

Harbor is seeking a Security Analyst to join our internal IT Operations team. This role is responsible for strengthening Harbor’s security posture through proactive vulnerability management, third-party risk management (TPRM), and client-facing security assurance activities. The ideal candidate brings hands-on experience with vulnerability scanning tools (particularly Qualys), strong analytical skills, and the ability to communicate security practices effectively across internal and external stakeholders.

This is a fully remote position located in Canada or the Philippines and must align with United States working business hours (EST).

Key Responsibilities:

Vulnerability Management (Qualys-Focused)

• Administer and operate Qualys for continuous vulnerability scanning across infrastructure, endpoints, and cloud environments
• Analyze scan results, prioritize vulnerabilities based on risk, and coordinate remediation efforts with infrastructure and engineering teams
• Track remediation progress and produce reporting dashboards and metrics for leadership
• Continuously improve vulnerability management processes, including SLAs, exception handling, and risk acceptance workflows

Third-Party Risk Management (TPRM)

• Support and manage the third-party risk lifecycle, including vendor onboarding, assessments, and periodic reviews
• Evaluate vendor security posture using standardized frameworks (e.g., SIG, CAIQ, or equivalent)
• Maintain vendor risk inventory and ensure alignment with internal security policies

Client Security Questionnaires & Assurance

• Own and respond to client security questionnaires, RFPs, and due diligence requests
• Collaborate with internal stakeholders to ensure accurate, consistent, and timely responses
• Maintain a centralized knowledge base of standard responses to improve efficiency and consistency
• Support audits and client security reviews as needed

Security Posture & Governance

• Review, update, and maintain security policies, standards, and procedures
• Identify gaps in current security controls and recommend improvements aligned with industry frameworks (e.g., SOC2, ISO 27001)
• Partner with IT and engineering teams to enhance overall security posture and maturity
• Stay current on emerging threats, vulnerabilities, and best practices

Incident Support & General Security Operations

• Assist in the investigation and response to security incidents and vulnerabilities
• Support internal security initiatives, including awareness, compliance, and risk reduction efforts
• Contribute to continuous improvement of security tooling and processes

Required Qualifications:

• 4+ years of experience in information security, cybersecurity, or a related field
• Hands-on experience with vulnerability management tools (preferably Qualys)
• Experience responding to client security questionnaires or audit requests
• Foundational understanding of network security concepts (firewalls, SIEM, IDS/IPS, endpoint protection)
• Familiarity with risk management principles, including third-party/vendor risk
• Familiarity with M365 Security Tools, Exchange Online Protection, Purview, a plus.

Preferred Qualifications

• Experience with TPRM programs or vendor risk platforms
• Knowledge of security frameworks (ISO 27001, SOC 2)
• Experience with remediation tracking and security metrics/reporting
• Familiarity with penetration testing concepts and vulnerability exploitation techniques

Education & Certifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)

Harbor is seeking a Salesforce Developer to also be an Administrator to manage and enhance our Salesforce platform as a central CRM supporting sales, service delivery, and financial processes. This role is responsible for system governance, data integrity, automation, and supporting integrations with other enterprise systems to ensure accurate reporting, reliable forecasting, clean operational data, and scalable operations.

The role will act as a systems steward for the Salesforce ecosystem (Sales, Service, and Experience Clouds), overseeing platform health, user experience, automation standards, and roadmap execution. This position partners closely with Tech Enablement, Commercial Operations, Finance, Delivery Operations, GTM, Marketing, and external Salesforce development partners to manage enhancements, system stability, and ongoing platform improvements.

Key Responsibilities:

Salesforce Platform Ownership

• Serve as the internal Salesforce Product Owner, overseeing development, and doing some new feature development, changes, and administration, as needed.
• Manage system configuration, field structures, object relationships, and platform health.
• Own the Salesforce data model and enforce data governance standards.
• Maintain sandbox environments and coordinate deployments between sandbox and production.
• Reduce technical debt, manage automation governance, and enforce Security and profile/role-based permissions.
• Maintain documentation, release notes, and system communication for stakeholders.
• Manage new Salesforce requests from stakeholders, clarify requirements, assist with documentation, and either oversee or perform development as needed.

User Support & Administration

• Serve as the primary contact for Salesforce requests from internal teams.
• Manage bulk data uploads, troubleshooting, and error resolution.
• Maintain user roles, permissions, profiles, and license management.
• Support onboarding and offboarding of Salesforce users.
• Monitor system usage and recommend workflow improvements.

Automation & System Enhancements

• Gather and manage system requirements and coordinate implementation with internal teams and Salesforce development partners.
• Coordinate cross-system workflows between Salesforce, Cloud Coach, NetSuite, Enterprise Lakehouse, and Enterprise Service Bus
• Design and maintain automation using flows and guided processes to improve user experience and data capture.
• Support release management, testing, and deployment.
• Consolidate legacy automation and improve system reliability.

Data Governance & Reporting

• Define and maintain GTM data contracts, including taxonomy, KPI definitions, and field ownership.
• Maintain Salesforce field dictionaries and reporting documentation.
• Follow and enforce change control processes for system updates and reporting changes.
• Ensure data alignment between Salesforce, Power BI, and downstream systems.
• Support accurate pipeline, forecasting, and account reporting.

Data Quality & Integration Oversight

• Lead data quality initiatives and ongoing data maintenance.
• Perform data audits and coordinate cleanup activities.
• Define system-of-record boundaries across Enterprise Service Bus, Salesforce, Power BI, and NetSuite.
• Ensure integration data aligns with governance standards.

Qualifications:

Required

• 3–5 years of Salesforce Administrator or Salesforce platform experience.
• Experience in Declarative Development (Click-based / No-code or Low-code) along with Programmatic Development using Apex (Code-based) and Lightning Web Components
• Experience building and maintaining Salesforce Flows.
• Experience implementing Salesforce integrations with other systems through Rest APIs and OAuth authentication.
• Strong understanding of Salesforce data structures, automation, and reporting.
• Experience managing sandbox environments and release processes.
• Demonstrated experience improving data quality and governance.
• Ability to translate operational needs into system requirements.
• Strong analytical, organizational, and communication skills.

Preferred

• Salesforce Administrator Certification.
• Experience with forecasting and pipeline analytics.
• Familiarity with Power BI or similar BI tools.
• Experience integrating Salesforce with ERP systems (e.g., NetSuite).
• Exposure to Revenue Operations or GTM systems design