Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are seeking a Senior Data Scientist to join our growing data team. You will be responsible for building and deploying machine learning models to support marketing, customer engagement, and core business use cases. You will also monitor model performance, identify and mitigate model deterioration, forecast business outcomes, and maintain high-quality datasets. The role is not limited to working on machine learning and model development and will also include, but not limited to advanced analytics projects such as root-cause analysis, identifying trends in data and building time-series projections.

This is an excellent opportunity for someone advanced in their data science career to enhance their skills in applied machine learning while working closely with other senior data scientists, engineers, and cross-functional stakeholders.

Your responsibilities

• Model Development: Design, train, and deploy machine learning models to solve marketing, forecasting, and operational problems.
• Model Monitoring: Track model performance, detect drift or deterioration, and assist in implementing corrective measures.
• Forecasting & Insights: Develop time-series forecasts and performance dashboards that inform marketing strategies and broader business decisions.
• Data Management: Clean, transform, and maintain structured datasets to ensure reliable inputs for analytics and modeling.
• Collaboration: Partner with marketing, product, and business teams to translate requirements into data-driven solutions.
• Documentation & Reporting: Produce clear documentation of models, data pipelines, and processes; communicate insights to technical and non-technical stakeholders.

About you

• 4–5 years of hands-on experience in data science, applied statistics, or machine learning (internships and projects count).
• Familiarity and experience working with AI toolkits such as Claude or Gemini or similar.
• Strong foundation in Python (Pandas, NumPy, scikit-learn; PyTorch or TensorFlow a plus).
• Familiarity with SQL for data extraction and transformation.
• Experience with basic machine learning workflows: preprocessing, feature engineering, model training, validation, and monitoring.
• Understanding of data visualization tools (e.g., Tableau, Power BI, or Python libraries like Matplotlib/Seaborn).
• Curiosity and eagerness to learn — especially around model monitoring, forecasting, and marketing analytics.
• Excellent problem-solving skills and ability to communicate insights clearly.
• Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field. A Master’s degree is a plus.
• Advanced knowledge of AI tools
• Expertise on BI dashboarding tools such as Sigma or Tableau preferred
• Strong Excel skills

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $179,550 - $198,450
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $164,350 - $181,65
• Tier 3 | All other US metro areas | $156,750 - $173,250

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

Point's Operations Associate Program is a structured, accelerated pathway for high-potential early-career professionals to build a career in fintech operations. Over eight intensive weeks, you'll train across five critical production functions (Valuations Underwriting, Production Underwriting, Processing, Closing, and Funding) before moving into a full-time role aligned to your strengths and where the business needs you most.

The program is established and growing. Associates who come in curious, work hard, and take the training seriously leave with a level of operational fluency that typically takes years to build elsewhere — and the highest performers don't stop there. Mentorship, training support, and team leadership opportunities are real outcomes for people who earn them.

If you're early in your career and want to accelerate it, this is how.

Your responsibilities

• Learn. Go through an eight-week training program built around how real work gets done — not theory. Each week covers a different function, so you understand the full picture before you specialize.
• Practice. Work through simulated files, observe production team members doing live work, and build hands-on skills you'll use from day one in your role.
• Collaborate. Train alongside a cohort of peers starting at the same time. You'll learn from each other as much as from the program itself.
• Transition. At the end of the program, move into a full-time production role based on how you performed, what you're strong at, and where the team needs you.
• Deliver. Show up professionally and consistently, working U.S. Pacific Time hours (12 AM–9 AM Manila). Training is fully in-office. After the program, associates follow the hybrid schedule of their production team.

About you

• Bachelor's degree in Business, Economics, Finance, Analytics, Math/Statistics, or a similarly rigorous field. Other majors are welcome if analytical ability and communication skills are strong.
• 0–3 years of professional experience. Fresh graduates are encouraged to apply; internship or BPO/operations experience is a plus.
• Strong written and verbal communication skills in English; able to synthesize and present information clearly.
• Proficiency in Microsoft Office and/or Google Workspace; comfortable working with data and drawing conclusions from it.
• Demonstrated adaptability and initiative — able to learn quickly, take direction, and operate independently.
• Professionalism under pressure: reliable, organized, and accountable to commitments.
• Commitment to working U.S. Pacific Time hours, including on-site training for the full program duration.
• Growth orientation and long-term career intent. High performers have opportunities to advance into mentorship, training support, and team leadership roles.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

In this role, you will build and maintain strong relationships with investors across family offices, endowments and foundations and pension groups. You’ll create clear, compelling investor materials, including case studies and diligence responses, and share regular updates on pipeline progress, industry trends, and the broader capital-raising environment. You’ll work closely with Investor Operations and Legal to guide deals from term sheet to close and continually improve the onboarding experience for new investors. You’ll also collaborate with colleagues across the organization on capital formation efforts, investor operations, and other key initiatives to help strengthen Point’s reputation as a trusted investment partner.

Your responsibilities

• Collaborate closely with senior team members to enhance and diversify the investor base.
• Organize and actively participate in calls, meetings, and events with existing and potential clients.
• Utilize the firm's CRM system to track and manage outreach activity effectively.
• Maintain and update the quarterly sales plan and regularly monitor and report on fundraising goals.
• Provide regular updates to senior management on activity, pipeline, and feedback related to products and fundraising efforts.
• Oversee outbound marketing activities directed towards investors.
• Represent Point at investor conferences and events to promote the firm.
• Enhance and refine investor-facing materials to ensure accuracy and relevance.
• Offer analysis, create presentations, and prepare write-ups as required to support fundraising and investor relations efforts.

About you

• Brings 2+ years of experience in a client-facing financial services or investor-focused role, with comfort operating in a fast-paced environment.
• Demonstrates strong relationship-building skills and engages effectively with investors through meetings, calls, and events.
• Possesses excellent verbal and written communication abilities, with the capability to produce clear, compelling presentations and investor materials.
• Offers solid financial and analytical acumen, including familiarity with financial reporting, valuation concepts, market research, and the broader capital markets and institutional investment landscape.
• Maintains strong organization and attention to detail, ensuring accuracy across communications, reports, and investor documentation while managing multiple priorities.
• Collaborates effectively with cross-functional partners in finance, legal, marketing, and operations.
• Shows sound problem-solving skills, handling investor inquiries and challenging situations with professionalism and composure.
• Proficient in CRM systems, investor relations software, and financial databases.
• Adapts easily to evolving investor needs, shifting priorities, and changing market conditions.
• Comfortable educating investors on performance, strategy, and outlook, with a strategic and forward-thinking approach to work.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point has detailed the expected annual base salary for this role:

• All US metro areas | $200,000 - $225,000

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. 

Your responsibilities

• Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies.
• Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties.
• Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes.
• Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards.
• Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills.
• Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards.
• Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries.
• Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices.
• Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments.
• System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends.

About you

• Subject Matter Expertise: 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation.
• Foreclosure & Title Mastery: Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues.
• Subservicer Oversight: Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards.
• Regulatory Compliance: A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation.
• Strategy & Analysis: Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios.
• Communication & Partnership: Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers.
• Mentorship: Experience coaching team members and a natural ability to transfer technical knowledge to the broader team.
• Education: Bachelor’s degree (B.S.) required.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $87,400 - $96,600
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $74,100 - $81,900
• Tier 3 | All other US metro areas | $68,400 - $75,600

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life-changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category-defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote-First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

• Point is seeking a Senior Manager to lead and scale our direct-to-consumer direct mail (DM) prescreen program, our largest and most impactful acquisition channel. You’ll manage a significant portion of marketing spend, develop advanced targeting strategies, oversee creative production and agency partners, and use data-driven insights to drive measurable results. This role requires close collaboration across teams (data science, analytics, creative direct mail & project management) in a fast-paced, performance-focused environment. Experience in consumer lending or financial services is strongly preferred. You’ll work with the Head of Growth Marketing to design and refine strategies that accelerate customer acquisition and optimize the broader multi-channel marketing portfolio. Deep breadth of experience in project management and across teams.

Your responsibilities

• Direct Mail Strategy & Execution: Own and scale Point’s highest volume marketing channel: the direct-to-consumer direct mail prescreen program. Explore and test opportunities such as triggers, 3rd-party list buys, ITAs, etc., to scale volume efficiently. 
• Performance Analytics: Independently analyze campaign performance across direct mail and digital channels to uncover insights, measure ROI, and recommend optimizations. Partner with Marketing Analytics and Data Science to validate prescreen criteria, audience scoring models, and forecasting. Analyze and optimize campaign performance to improve key performance indicators (KPIs) such as customer acquisition cost (CAC), conversion rates, and lifetime value (LTV).
• Creative Development & Testing: Author creative briefs and lead cross-functional collaboration to develop, iterate, and test new creative concepts across mail and digital channels. Partner with creative/content teams and external agencies to ensure messaging accuracy, compliance, and brand consistency.
• Cross-Functional Collaboration & Agency Management: Coordinate with Data Science, Creative/Content, and Marketing Analytics teams to ensure alignment across targeting, creative, and performance measurement. Manage relationships with multiple agencies and vendor partners, ensuring they deliver high-quality, timely, and performance-oriented work.
• Experimentation: Run experiments on new creative, targeting strategies, and optimization of the mail decision to meet business growth goals while managing risk.
• Project & Budget Management: Oversee complex, multi-workstream projects with strong attention to detail and clear communication across stakeholders. Manage budgets related to direct mail and cross-channel acquisition, ensuring efficient allocation and high ROI.

About you

• 7+ years of experience in growth or performance marketing.
• 3+ years managing prescreen direct mail programs at scale (3M+ mail pieces/month), ideally within consumer lending or financial services, required.
• Hands-on ability to write SQL queries and conduct independent performance analysis to make data-driven recommendations is desired.
• Experience authoring creative briefs and managing creative development, testing, and production workflows.
• Proven ability to partner effectively across technical and creative teams.
• Skilled at orchestrating multi-channel acquisition strategies, including direct mail, digital, email, and retargeting.
• Strong project management and communication skills with exceptional attention to detail.
• Bachelor’s degree required; advanced degree a plus.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and on-site work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA, HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness: We provide 401(k) retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $157,000 - $185,000
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $142,000 - $170,000
• Tier 3 | All other US metro areas | $125,000 - $150,000

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are looking for a dynamic Talent Development Manager to help scale how our company learns, grows, and stays aligned as we continue to evolve. This role will partner closely with the People team to deliver engaging learning experiences across the organization, including company onboarding, leadership development programs, and enterprise training initiatives. The ideal candidate is an exceptional facilitator with strong presentation skills who enjoys bringing people together, translating ideas into engaging learning moments, and continuously improving programs based on feedback and business needs. This role will play a key part in shaping how employees and leaders develop at the company while helping create meaningful company-wide moments of connection and alignment.

Your responsibilities

• Own and evolve the company onboarding experience, ensuring new hires build context on the business, culture, and how we work.
• Facilitate engaging learning experiences, including onboarding sessions, enterprise training, and leadership development workshops.
• Iterate on and scale existing training programs, improving content, structure, and delivery based on feedback and organizational needs.
• Support the development of manager and leadership capability by helping deliver leadership development programs and manager training.
• Facilitate company-wide forums such as All Hands, coordinating speakers, managing run-of-show, and ensuring an engaging and organized experience.
• Track and evaluate the effectiveness of learning programs, gathering feedback and identifying opportunities to improve engagement and impact.
• Partner cross-functionally with HRBPs, leaders, and functional teams to ensure learning programs support the company’s evolving needs.

About you

• 5+ years of experience in Talent Development, Learning & Development, Organizational Development, or a related field.
• Exceptional presentation and facilitation skills with the ability to confidently engage both small groups and large audiences.
• Experience designing and delivering management training programs.
• Strong communication and storytelling skills with the ability to translate complex topics into clear, engaging learning experiences.
• Experience working in fast-paced or scaling organizations preferred.
• Strong program management skills and ability to manage multiple initiatives simultaneously.
• Comfortable collaborating with senior leaders and facilitating discussions across different levels of the organization.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $114,000 - $126,000
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $95,950 - $106,050
• Tier 3 | All other US metro areas | $91,200 - $100,800

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in Canada, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

AI is reshaping how we serve homeowners at Point — from voice agents to email, chat, and SMS agents that enable self-service at scale. We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role.

Check out our latest Engineering Blog to learn more about why it's a great time to join Point's Engineering team!

Your responsibilities

• Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.
• Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues.
• Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.
• Establish success metrics for agent performance and use data to prioritize the roadmap.
• Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale.
• Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.
• Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse.

About you

• 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams.
• Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments.
• Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration.
• Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact.
• Deep systems design expertise, with a focus on building reliable, observable, real-time services.
• Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution.
• Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives.
• Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning.
• Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture.
• Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.
• Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms.
• Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred).
• Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred).
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Compensation at Point will be determined by skills, experience, and geographic location.

• 188,080 - 207,878 CAD

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in Canada, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

As a Technical Lead on the Growth team, you will own the fullstack architecture for our customer-facing conversion and engagement surfaces, with a primary focus on backend services, APIs, and data flows. You’ll lead 3–6 engineers through multi-month projects, balancing hands-on backend development with architectural leadership across the stack.

Check out our latest Engineering Blog to learn more about why it's a great time to join Point's Engineering team!

Your responsibilities

• Define and evolve the fullstack architecture for Growth surfaces — landing pages, onboarding flows, conversion funnels, and personalization layers — with a focus on backend services, APIs, and data flows that power these experiences.
• Champion a component-driven design system with modular, testable patterns that support A/B testing, feature flagging, and rapid experimentation.
• Drive performance optimization across the stack — backend response times, API efficiency, database query performance, and frontend delivery (Core Web Vitals, bundle size, rendering) — as a lever for conversion and engagement.
• Partner with Design, Product, and Marketing to scope experiments, translate requirements into scalable backend services and accessible frontend implementations, and prioritize conversion improvements.
• Translate technical constraints to non-technical stakeholders and use written documentation to drive alignment on architectural decisions.
• Remain hands-on: write and review code daily across backend (Ruby, Python) and frontend (TypeScript/React), with the majority of your time spent on backend services, APIs, and infrastructure.
• Provide accurate milestone estimates, monitor progress against schedules, and proactively communicate risks to stakeholders.
• Technical Leadership & Mentorship
  • Mentor engineers on backend best practices, API design, database modeling, and the business context of their work.
  • Lead backend design reviews independently and establish standards for code quality, performance, and testing coverage.

About you

• Required Qualifications:

  • BS/MS in Computer Science/Engineering or equivalent experience.
  • 7+ years of software engineering experience, with 4+ years focused on backend development.
  • Deep proficiency in Ruby and/or Python, with strong working knowledge of TypeScript and React.
  • Strong experience with API design, relational databases (PostgreSQL), and distributed systems.
  • Proficiency with at least one public cloud provider (AWS, Azure, GCP) and CI/CD pipelines.
  • Proven track record of leading small-to-medium teams to deliver high-quality, customer-facing applications.
  • Clear communicator comfortable presenting to both technical and business audiences.

  Preferred Qualifications:

  • Experience with A/B testing frameworks and data-driven experimentation in a Growth or conversion-focused environment.
  • Experience integrating AI/ML-powered personalization or recommendation features.
  • Hands-on experience with analytics instrumentation (e.g., PostHog, Segment, Amplitude).
  • Familiarity with frontend performance optimization (Core Web Vitals, SSR/ISR, bundle analysis).

Compensation at Point will be determined by skills, experience, and geographic location.

• 151,408 - 167,346 CAD

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in Canada, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We’re seeking a Senior Software Engineer to join our team and help support and grow Point’s multi-product digital platform. In this role, you’ll work closely with senior engineers and product partners on the Docket Operations pillar, contributing to features and systems that enable our Docket Operations team to deliver faster, smarter, and efficient solutions.

You’ll gain hands-on experience building and maintaining services across multiple systems, supporting integrations across internal tools, and learning how emerging technologies—such as AI-assisted workflows—are applied in real-world production environments. This role is ideal for a career engineer who is eager to learn, comfortable working in a fast-paced environment, and excited to grow their technical and product skills through collaboration and mentorship.

Your responsibilities

• Implement features and services including design and document significant projects that involve collaborations among multiple classes and updates to database schemas, applying design patterns appropriately.
• Write, test, and maintain high-quality code across one or more codebases (e.g., TypeScript, Python, Ruby).
• Craft thoughtful PRs, even for complex changes, and guide reviewers to address the most important areas of feedback. You consistently provide thoughtful, detailed reviews of other's code.
• Document medium-sized technical designs (multiple collaborating classes, database schema changes), prepare and lead technical design reviews with coaching from more senior technical leads.
• Participate in sprint planning, grooming, and retrospectives to understand business context and priorities.
• Respond to code reviews and feedback, continuously improving code quality and reliability.
• Use AI- and data-powered components are used in production systems while following responsible data and privacy guidelines.
• Take ownership of assigned tasks or features, communicating progress and blockers clearly.
• You are growing in your skills as a mentor and coach. You are able to help new team members onboard and provide guidance for junior engineers.

About you

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3+ years of professional experience in software development (excluding internships) with a focus on back-end or full-stack development.
• Strong proficiency in one or more backend languages (e.g., Ruby, Python).
• Deep understanding of distributed systems, caching, and database optimization.
• Experience building user interfaces using modern frontend technologies such as TypeScript, JavaScript, HTML, CSS, and component-based frameworks (e.g., React).
• Strong understanding of responsive design, accessibility, and user experience fundamentals.
• Familiarity with full-stack development and collaborating closely with backend services.
• Experience in consuming APIs and integrating frontend applications with backend services.
• Ability to communicate clearly with teammates and ask questions to clarify product or design requirements.
• Comfortable working in a fast-paced environment, balancing quality and speed while learning under guidance.
• Collaborative team player who values feedback, mentorship, and continuous improvement.
• Demonstrated use of AI tools to accelerate development is a strong plus.
• Exposure to design systems or shared component libraries is a plus.
• Experience with frontend performance optimization and debugging is a plus.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

Execute and continuously optimize the partnership strategy across title, appraisal, data, and credit functions to drive operational efficiency. This includes managing day-to-day relationships and performance with both existing vendors and prospective partners, while ensuring consistent service quality and ongoing improvement. Build strong relationships within these ecosystems to identify opportunities to enhance the underwriting process, and lead initiatives that improve production efficiency and reduce costs. Additionally, monitor and report on partner performance against established KPIs, proactively identifying areas for tactical improvement.

• Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency
• Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement
• Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process
• Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs.
• Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement
• Manage cross-functional processes that help us optimize key performance indicators critical to Point's success
• Influence and align internal stakeholders on new initiatives
• Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders

Your responsibilities

Partner/Vendor Management (Operational)

• Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities
• Cultivate relationships to ensure long-term collaboration.
• Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance
• Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships.
• Manage allocation of business volume

Partner Optimization

• Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability.
• Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes.

Analytics & KPI Ownership

• Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks
• Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth
• Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements.

Cross-Functional Influence

• Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership.
• Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust.
• Build compelling cases for your recommendations in order to gain buy-in and support throughout the organization.

About you

• 8+ years of experience in business operations, product strategy, product management, strategy or management consulting, or general management
• A track record of driving business growth through rapid, iterative improvement
• A strong track record of accomplishments that had significant business or organizational impacts
• Previous experience at a startup preferred
• MBA preferred
• Experience in fintech, insurance, financial services, and/or real estate preferred
• Data analysis:. You use numbers to tell a story. Previous experience with SQL strongly preferred.
• Strong business operations skills: An impressive ability to think systematically about complex workflows and work cross-functionally.
• Negotiations: Evidence of exceptional negotiation skills is preferred.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $165,300 - $182,700
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $145,825 - $161,175
• Tier 3 | All other US metro areas | $126,350 - $139,650

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

The Senior Affiliate Marketing Manager role will help lead a scaling affiliate marketing channel. This role is ideal for a performance marketing leader who is passionate about financial services and who seeks to leverage their channel ownership experience to drive growth and optimizations in a scaling home equity business. 

Your responsibilities

• Own the performance and day-to-day operations to grow Point’s affiliate marketing channel, driving sustainable growth against key performance targets. 
• Proactively identify, qualify, and onboard new partners to add growth and efficiency to a scaling portfolio. 
• Lead and execute individual partner account plans to optimize customer acquisition strategies and gain more share of voice within campaigns.
• Leverage market knowledge and data insights to shape reporting strategies and drive optimizations in segmentation, deal structures, and pricing within the existing portfolio. 
• Develop and deliver data-driven channel insights to shape channel strategy and measure performance across the portfolio.

About you

• 8+ years of experience in financial services or platform technology marketing, ideally in an affiliate, partnerships, channel marketing, or transactional role, with a track record of progressive ownership over performance outcomes and channel-wide growth.  MBA preferred.
• Deeply analytical and commercially sharp, with the ability to translate data into clear strategies that influence senior stakeholders across commercial, operational, and analytical dimensions.
• Strong business judgment with the ability to execute effectively in the face of ambiguity and competing priorities.
• Excellent verbal and written communication skills, with a natural ability to articulate complex ideas clearly and persuasively.
• Proven ability to define objectives for external stakeholders and drive measurable outcomes aligned to business targets.
• Experienced in engaging, managing, and influencing cross-functional and external partners to deliver strategic outcomes, with superb relationship management skills.
• Strong organizational and project management skills, including managing plans, resources, and people to ensure timely delivery.
• Collaborative by nature, with a demonstrated ability to elevate collective performance and drive shared outcomes across teams.
• Expert in at least one partner management platform (e.g., Impact, Everflow).
• Deep understanding of the US housing finance market, with the ability to drive performance across seasonal and cyclical trends.
• Intellectually curious, highly accountable, and motivated by continuous growth.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $152,000 - $168,000
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $149,150 - $164,850
• Tier 3 | All other US metro areas | $137,750 - $152,250

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

About Point

At Point, we’re on a mission to make homeownership more valuable and accessible for our customers. Collectively, we understand that homeownership is often a very long, highly unique, and individualistic journey. By unlocking the potential held within home equity, we help our homeowners gain financial flexibility, build debt resiliency, and accelerate their highly personal, and often, life-changing goals. With over $175M in backing from world-class investors like Andreessen Horowitz, Greylock, and Prudential, we’re scaling quickly, and you will have a front-row seat to building something category-defining.

• Meaningful Impact: When the money homeowners need seems inaccessible or looks drive them in deeper debt, you’ll help them find the gap and a path forward to meeting their ambitions.

• High-performance Culture: We value grit, ambition, discipline, and a relentless drive to improve and get good so that we can best serve our customers.

• Trust & Credibility: 4.7 Trustpilot rating, A+ from the BBB.

• Remote-First Team: Thrive from anywhere in the U.S., while staying deeply connected through virtual collaboration and gatherings.

What You’ll Do

• Maximize lead-to-funding conversion: In understanding our prospects and their dynamic needs to leverage homeownership and our timely solutions, the overarching goal for reps is to maximize conversion from marketing qualified lead to funding while always delivering an excellent homeowner experience. 
• Own a large, warm pipeline: Balance speed with intentionality as you manage a large pipeline of leads. Leverage Salesforce to segment and prioritize work based on deal readiness, engagement, and qualification criteria. This role’s success hinders on rapidly moving homeowners to next steps in the process while protecting pipeline discipline and high quality documentation. 
• Convert with consultative selling: Run high‑volume call blocks, uncover homeowners’ goals with empathy, and tailor financing options. Clearly set expectations and confidently drive towards funding decisions. 
• Drive your own growth: Play an active participant to role-plays, call reviews, coaching, and improving conversion metrics and KPIs.  Plan out your day, track performance, test new tactics, and iterate for performance based on results.
• Collaborate across teams: Work with Operations, Underwriting, and Customer Success to ensure a smooth, compliant homeowner journey. Share feedback from the front line to refine sales effectiveness and process improvements.

Why Top Performers Choose Point

• Earning potential: Your ambition drives your income. Earnings scale directly with activity, consistency, and the overall efficiency of pipeline execution.
• Market qualified lead volume & quality: You can optimize and master outbound and inbound sales efforts for prospects who have are already in the sales funnel. 
• Equity + ownership: You share in our mission and our future: Make homeownership more valuable and accessible.
• Purposeful work: This isn’t transactional selling. You’re effectively helping 100s of homeowners each year to improve their lives and financial outcomes.
• Real recognition: We publicly celebrate performance and provide meaningful advancement opportunities.
• World-class support: Weekly coaching, clear metrics, and strong leadership that help you win.

Who You Are

• Top-tier performer: You don’t just hit your quota, but it’s your professional goal to exceed it consistently. "Every goal reached becomes the launchpad for a new benchmark." 
• Mission-aligned: You believe in our product’s impact and truly want to guide qualified homeowners to make well-informed, opportune, and future-oriented decisions.
• Curious and coachable: You absorb feedback, experiment, and continuously improve.
• Highly organized: You thrive when creating structure to manage large pipelines and maintain thoughtful, timely follow-up with prospects across multiple stages of the funnel.
• Empathetic communicator: You ask thoughtful questions, really listen, and translate complex financial concepts into clear, compelling conversations.
• Adaptable & resilient: Processes, underwriting policies, and scripts evolve quickly. You are someone who intentional to embrace and implement timely change, has an insatiable appetite for learning, and finds resiliency through a consistent practice of reflection and accountability for your own self-improvement.

Qualifications

• At least 1 year of phone sales experience in financial services or a related field, including closing experience on the product sold.
• Experience managing a customer pipeline and driving deals to close.
• Ability to register as a Mortgage Loan Originator (MLO) in the NMLS shortly after hire; multi-state licensing may be required.
• Bachelor’s degree in Finance, Business, or a related field is preferred but not required.
• Comfortable using G Suite tools (Gmail, Calendar, etc.); CRM experience (like Salesforce) is a plus.
• Familiarity with U.S. real estate or mortgage processing is helpful but not required.
• Strong computer skills, attention to detail, and a proactive, problem-solving mindset.
• Excellent communication skills, adaptable to change, and a collaborative team player.
• Must be able to travel for two mandatory onsite events per year.
• Must have a home office and be able to operate in a space without outside distraction. 
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. 

Point has detailed the expected annual base salary and OTE for this role:

• All US metro areas | $60,000 base (this is a non-exempt role with overtime eligibility)
  • Additionally, this position offers uncapped commission, meaning your earnings potential is directly tied to your performance.
  • For those meeting their targets, the expected On-Target Earnings (OTE) is approximately $90,000 in the first year. However, since commission is uncapped, top performers can earn well above OTE.
  • To support new hires during their ramp-up period, we provide a $1,500 monthly commission guarantee for the first 3 months. Most Account Managers ramp up within 3–4 months, and from there, commissions typically increase as they gain experience and confidence in the sales process.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, ME, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

*This role will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens

At Point, we don’t just hire Inside Sales Managers, we welcome leaders into a culture grounded in self-awareness, resilience, and shared ambition. We believe impactful sales leaders are defined by how thoughtfully they show up for their team, their partners, and their own growth. In this role, you’ll continually refine your craft through intentional coaching, authentic motivation, principled influence, strong sales and business acumen, and an unwavering belief in your team’s potential. If you’re driven to grow while helping others do the same, you’ll find a meaningful place to lead at Point.

About the role

We are looking for an Inside Sales Manager to lead a high-performing B2C sales team in a fast-paced, call center / inbound sales environment. In this role, you will manage a team of inside sales representatives and account managers, driving performance across a high-volume pipeline of homeowner leads.

You will play a crucial role in improving sales performance and conversion rates through effective goal setting, coaching, and day-to-day team support. As a hands-on sales leader, you’ll develop talent, lead ongoing sales training, and implement scalable strategies that drive revenue growth while enhancing the customer experience.

This is an ideal opportunity for a sales manager with experience leading remote inside sales teams or call center agents, who thrives in a metrics-driven environment and enjoys building high-performing teams.

Your responsibilities

• Day-to-Day Team Support
  • Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
  • Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
  • Resolve escalated homeowner concerns with urgency and professionalism.
• Performance Management
  • Set and manage monthly sales targets aligned to company goals.
  • Evaluate quantitative and qualitative performance through reporting and call reviews.
  • Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
  • Lead consistent 1:1s and team meetings focused on accountability and development.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
  • Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
  • **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a hybrid position and will begin remote and transition to a hybrid schedule (at least 1 day a week in office) once our Las Vegas office opens. 

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a seasoned Risk & Compliance leader to build and scale our Philippines-based risk and compliance function as part of our branch integration strategy. This role will play a critical part in ensuring local regulatory adherence, strengthening internal controls, and enabling sustainable growth in a dynamic fintech environment. You will partner closely with global stakeholders to localize frameworks, manage regulatory relationships, and embed a strong culture of risk awareness across the organization. This is a high-impact leadership role with direct influence on operational integrity and business expansion in the region.

Your responsibilities

• Lead and oversee the Philippines risk, compliance, and regulatory affairs function across financial, labor, and local regulatory domains
• Serve as the primary point of contact with key regulators, including BSP, AMLC, DOLE, NPC (Data Privacy), BIR, SEC (if applicable), and local government units (LGUs)
• Ensure compliance with DOLE requirements, including labor standards, employment practices, workplace policies, and statutory reporting
• Oversee business permits, licenses, and local compliance requirements (e.g., Mayor’s permits, barangay clearances, PEZA/BOI if applicable)
• Lead regulatory submissions, audits, inspections, and examinations across all governing bodies
• Design and implement compliance frameworks, policies, and internal controls aligned with both global standards and Philippine regulations
• Drive enterprise risk management practices, including risk identification, mitigation, and reporting
• Partner with Legal, HR, Finance, and Operations to ensure end-to-end regulatory compliance across employee lifecycle, taxation, and business operations
• Lead internal audits, compliance reviews, and remediation efforts for regulatory findings
• Monitor regulatory changes across financial services, labor, tax, and local governance; advise leadership on impact and required actions

About you

• 5+ years of experience in compliance, risk, or regulatory roles within financial services, fintech, or regulated industries
• Strong working knowledge of the Philippine regulatory landscape including DOLE labor laws, BIR tax compliance and LGU requirements
• Experience working with PEZA, BOI, NPC or other investment promotion agencies
• Proven experience managing multi-agency regulatory engagements, audits, and inspections
• Experience building or scaling compliance frameworks across both financial and operational domains
• Strong understanding of employment compliance, workplace regulations, and statutory benefits administration
• Demonstrated ability to operate in a fast-paced, evolving environment with high accountability
• Excellent stakeholder management skills with the ability to influence senior leadership and cross-functional teams
• High integrity, sound judgment, and strong problem-solving capabilities

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are looking for an Inside Sales Manager (B2C) to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As an Inside Sales Manager (B2C), you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

• Bachelor’s degree in a related field, or equivalent practical experience.
• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. 

• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
  • Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
  • **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Salesforce Business Systems Analyst will assist in managing the technologies and processes that make our account management and support teams more effective. Your work will be varied and challenging, including: process and business analysis, CRM management, marketing automation, sales enablement, quantitative analysis, technology evaluation, and team education. You will work closely with leaders from the marketing and production teams to help manage parts of our technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.

Your responsibilities

• Assist in managing parts of the marketing and production team’s technology stack, including, but not limited to, Salesforce, telephony tools, and marketing automation tools.
• Partner with the engineering team to configure integrations between Points' proprietary systems and the Salesforce ecosystem, ensuring stability of the systems.
• Review and analyze current ops processes, and find opportunities for improvement.
• Develop advanced Salesforce functionality leveraging Apex coding, Flows, LWC, etc. 
• Push the envelope with AI integrations leveraging Salesforce Einstein, Data Cloud, RAG models, and external AI services.
• Work closely with business analyst leads and ops leadership to identify pain points and opportunities that can be addressed with new tools and enhancements.
• Support the business analyst leads in identifying and evaluating technologies that might improve the ops team's efficiency, resolve pain points, and improve effectiveness.
• Conduct regular training for the team on new solutions, technical updates, and process changes.
• Build and automate reporting for account management and ops leadership
• Partner with the training team to implement and expand our learning management system.

About you

• 3–5+ years of Salesforce development experience, including Apex, Lightning Web Components (LWC), and Flow.
• Strong hands-on experience with Apex, Triggers, and Flows, with the ability to design scalable solutions.
• Proficiency in web technologies such as HTML, JavaScript, Ajax, and XML.
• Experience working across Salesforce platforms, including Sales Cloud and Service Cloud (experience with Data Cloud, Einstein Analytics/Conversation Insights, and AgentForce is a plus).
• Proven experience integrating Salesforce with external systems using AWS, REST/SOAP APIs, Platform Events, or Change Data Capture.
• Salesforce Certified Administrator credential or equivalent practical experience.
• Familiarity with marketing automation tools, particularly Salesforce Marketing Cloud, preferred.
• Experience with telephony systems, including IVR setup and CRM integrations, preferred. 
• Strong problem-solving skills with a structured and analytical approach.
• Effective communicator with strong verbal and written skills.
• Collaborative and team-oriented, with a process-driven mindset.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

This is a 100% remote position open only to candidates currently based in Mexico. Applicants must be legally authorized to work in Mexico and reside in the country.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Online Collaboration, Connected Culture: Based in Mexico, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

This is an exciting opportunity to join Point as we expand our engineering presence in Mexico. As one of the first engineers on the ground, you will play a pivotal role in shaping and scaling our Mexico-based platform engineering team. You’ll work alongside a highly experienced and talented Platform Engineering group responsible for our AWS cloud infrastructure, CI/CD pipelines, monitoring and reliability systems, and AI-driven developer productivity initiatives. This role offers high ownership, meaningful impact, and the chance to help build the foundation of a growing global engineering organization.

Your responsibilities

• Drive the adoption of agentic and AI-assisted software development practices across engineering teams
• Manage, and scale AWS cloud infrastructure to support reliable and secure production systems
• Build, operate, and improve CI/CD pipelines to enable fast, safe, and repeatable deployments
• Develop and maintain IaC for consistent, auditable, and scalable environments
• Improve developer productivity by containerizing, standardizing, and simplifying development tools and workflows
• Plan and execute infrastructure patching, upgrades, and lifecycle management with minimal service disruption
• Partner closely with the Security team to deploy and operate SAST, DAST, and SIEM solutions
• Lead the adoption of observability platforms and continuously improve infrastructure and application health monitoring

About you

• 5+ years of experience in Platform Engineering, DevOps, or Cloud Engineering, with a Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Strong experience with shell scripting (e.g., Bash) to automate infrastructure and development workflows
• Proficiency in at least one programming language (e.g., Python, Go, Java, or similar)
• Hands-on experience managing infrastructure using Infrastructure as Code tools such as Terraform, AWS CDK, or CloudFormation
• Experience containerizing applications using Docker and Cloud Native Buildpacks
• Solid experience with AWS services, including compute (ECS, EKS, EC2, Lambda), storage (S3), data services (RDS, Redis), and core governance and identity services (Control Tower, IAM)
• Experience with observability and monitoring platforms such as Datadog, New Relic, or similar tools
• Hands-on experience building and maintaining CI/CD workflows using GitHub Actions

NICE TO HAVE

• Experience leading developer productivity initiatives that measurably improve engineering efficiency and workflow optimization.
• Deeper experience designing and operating AWS security programs and services (e.g., GuardDuty, Inspector, Security Hub).
• Experience deploying and scaling SAST platforms such as SonarQube in multi-team or enterprise environments.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

The Customer Engagement team owns the homeowner experience from application submission through funding — the critical middle of Point's funnel where conversion, speed, and customer experience converge.

As Lead Product Manager, Engagement, you'll own the strategy and execution to increase funded conversion by reducing friction, improving homeowner engagement, and working cross-functionally to deliver a seamless customer journey. You'll partner closely with Marketing to shape the communications homeowners receive throughout their experience with Point.

Your responsibilities

• Define and execute the product roadmap for the post-submission funnel, focused on reducing abandonment, cancellations, and preventable rejections.
• Identify and prioritize conversion gaps across the homeowner journey using cohort-based funnel analysis, rejection/cancellation segmentation, and qualitative customer feedback.
• Design and ship data-informed interventions — such as self-service tools, proactive outreach strategies, and improved product education — to address key drop-off points.
• Reduce time-to-fund by identifying and eliminating bottlenecks in stages the Engage team controls.
• Partner with Marketing on homeowner communications — own the strategy for in-funnel messaging (email, SMS, in-app) that improves product understanding, addresses cost/value concerns, and keeps homeowners engaged.
• Champion homeowner experience quality — ensure speed and efficiency gains don't come at the expense of experience. Use call analysis, NPS, and verbatim feedback to keep the bar high.
• Partner cross-functionally with Engineering, Design, Operations, Underwriting, Marketing, and Data Science to ship improvements and build shared understanding of funnel health.
• Instrument and measure rigorously — define success metrics, run experiments, and build dashboards that make conversion performance visible to the org.

About you

• 7+ years of product management and or related experience, with at least 2 years in fintech, mortgage/lending, or a funnel-intensive consumer product.
• Proven track record of improving conversion in complex, multi-stage funnels with a mix of user-initiated and system-initiated outcomes.
• Experience shaping customer-facing communications — you've partnered with marketing or growth teams on messaging strategies, lifecycle campaigns, or product education content that moved conversion metrics.
• Strong analytical skills: comfortable with cohort analysis, A/B testing, and SQL. You form hypotheses and test them.
• Deep empathy for customers — you read verbatims, listen to calls, and let qualitative signal sharpen your quantitative intuition.
• Experience with operational products where you've worked alongside ops teams, account managers, or agents and understand the interplay between tooling and human workflows.
• Ability to ship quickly and iterate in a growth-stage environment. Comfortable with ambiguity and making high-quality decisions with imperfect data.
• Excellent communication — you write clearly, present persuasively, and build alignment across engineering, design, marketing, ops, and leadership.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $211,850 - $234,150
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $190,950 - $211,050
• Tier 3 | All other US metro areas | $181,450 - $200,550

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

About the role

As the Senior Manager of Growth Marketing, you will be responsible for driving growth across digital marketing channels. Reporting to the Head of Growth Marketing, you will play a key role in shaping our digital acquisition strategy and ensuring we keep our existing customers engaged and drive desired conversion action through on-going communication and outreach. You will manage end-to-end execution of campaigns, leverage data-driven insights, and work cross-functionally with product, sales, and analytics to optimize performance. This role requires a strategic and data-driven marketer who can translate complex performance metrics into actionable insights.

Your responsibilities

• Campaign Execution: Manage the day-to-day execution of growth marketing campaigns across Paid Search (SEM),Programmatic, Online Video, and other relevant channels. Ensure campaigns are properly configured and optimized for performance and ROI.
• Channel Optimization: Continuously test, analyze, and optimize campaign performance to improve key performance indicators (KPIs) such as customer acquisition cost (CAC), conversion rates, and lifetime value (LTV).
• Strategy Development: Work with the Head of Growth Marketing to develop, implement, and iterate on strategies that scale acquisition efforts while maximizing efficiency.
• Data-Driven Insights: Use analytics tools to derive insights from campaign performance and provide regular reporting on results. Ensure data accuracy and provide recommendations based on findings.
• Cross-Functional Collaboration: Partner with product, sales, and creative teams to ensure alignment on messaging, targeting, and overall marketing strategy.
• High-Velocity Experimentation: Run experiments on new creative, targeting strategies, and bid optimization to continuously enhance campaign performance and identify new growth opportunities.
• Budget Management: Assist with budget allocation across channels, ensuring that each dollar spent delivers maximum impact while staying within ROI constraints.

About you

• 5+ years of hands-on experience managing digital marketing campaigns, particularly Paid Search (SEM), Programmatic and Online Video. Experience in consumer finance is a must.
• Expertise in tools such as Google Ads, Trade Desk, and other platform-specific tools. Ability to configure campaigns and use analytics platforms like Google Analytics.
• Experience in lifecycle marketing, engaging current customers to drive repeat usage, upselling, or cross-selling additional products or services.
• Highly analytical and data-driven, with a proven track record of using data to drive marketing decisions and optimizations.
• Excellent communication and interpersonal skills, with the ability to present insights and recommendations to senior stakeholders.
• Proven success in hitting aggressive growth targets, managing large budgets, and driving meaningful business outcomes.
• Detail-oriented and well-organized with a hard-working can-do attitude.    
• Structured thinker and strong communicator, both verbally and in writing.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $158,650 - $175,350
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara |$142,785 - $157,815
• Tier 3 | All other US metro areas | $132,050 - $145,950

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This role will be based on-site for the first 90 days, with the opportunity to transition to a hybrid work arrangement thereafter.  Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC.

Role Hours

The expected working hours for this position are approximately 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).  For this role, our team works staggered schedules between 9:00 PM – 9:00 AM Philippine Time. We aim to accommodate your preferred hours whenever possible.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The sales & customer experience team focuses on helping homeowners with new product inquiries, updates on their applications, and follow up through emails, chat, voicemails, and inbound phone calls. They spend the majority of their time working with customers on the phone or through email and chat responses. This is a group full of team players who maintain a high quality of work in a fast-paced and nuanced environment as they work to deliver a great customer experience.

Your responsibilities

• Act as the first point of contact to a homeowner through email, chat, or inbound calls to Point
• Educate homeowners on Point’s products and the application process
• Respond and support our homeowners in the following scenarios;
• Questions, concerns, and feedback
• Providing updates to the application status
• Underwriting requests
• Booking product calls for Account Managers 
• Post-Funding calls with Homeowners
• Prioritize availability for homeowners to interact with Point and respond to inquiries. 
• Assist with pilot programs and various initiatives to increase conversion or improve customer experience.
• 80%+ of your time will be devoted to communication via phone and email.

About you

• 1+ year of customer service experience, ideally in financial services.
• Strong written and verbal communication skills with a customer-first mindset.
• Comfortable engaging with customers by phone, email, and chat.
• Tech-savvy and experienced with Google Suite, Slack, and Salesforce.
• Organized and detail-oriented with strong problem-solving skills.
• Team player who brings energy, empathy, and professionalism to every interaction.
• Motivated, proactive, and eager to deliver an exceptional experience for homeowners.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

Philippines Data Privacy Statement

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We’re looking for a proven people and operations leader to join Point as Senior Manager, Customer Experience, based in our Manila office. This role leads our ~50 person Customer Experience organization that is responsible for inbound homeowner communications across phone and email, as well as targeted outbound and administrative support that directly enables our sales motion.

Customer Experience at Point is a core part of how we convert interested homeowners into funded customers. As Senior Manager, you’ll be accountable for delivering fast, high-quality support at scale while ensuring the team consistently reinforces Point’s sales motions through disciplined follow-ups, document collection, and appointment coordination.

Your responsibilities

• Lead and scale Point’s Manila-based Customer Experience organization, managing managers and team leads and owning end-to-end performance across all inbound and outbound support channels (phone, text, chat, and email).
• Set and enforce high standards for service quality and execution, ensuring strict SLA adherence, high CSAT, and consistent homeowner experiences while actively supporting Point’s sales motions through follow-ups, document collection, and appointment coordination.
• Partner closely with Sales leadership to align on priorities, escalation paths, and shared homeowner outcomes, ensuring Customer Experience efforts directly contribute to funding conversion.
• Run the business using data and performance metrics to identify issues, improve efficiency and quality, and surface recurring homeowner friction and operational insights to Product and Operations.
• Act as a senior leader in the Manila office, setting high standards for execution, accountability, and cross-functional collaboration.
• Build and sustain a strong leadership bench by coaching managers, setting clear expectations, and supporting workforce planning and succession to ensure long-term scalability.

About you

• 8+ years of progressive leadership experience in customer support or contact center operations, with 2+ years managing managers or team leads.
• Proven leader of large, high-volume support teams in Manila, with a strong understanding of the local talent market and leadership expectations.
• Data-driven, execution-oriented operator who runs metric-based teams focused on SLA adherence, CSAT, and consistent quality at scale.
• Strong understanding of how Customer Experience supports sales motions and influences revenue outcomes.
• Confident, effective communicator who can partner with Sales leadership and manage senior peers.
• Comfortable in fast-growing, evolving environments; thrives when structure is still being built.
• Excellent written and verbal English communication skills.
• Experience supporting high-consideration or financially complex products, where customer interactions influence conversion or funding outcomes, is a plus.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in Arizona, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are looking for an Inside Sales Manager to join our company and support our dedicated team of Account Managers/Sales Reps. In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring.  As an Inside Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions. You will handle the hiring and onboarding of new Account Managers/Sales Reps, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth.

Your responsibilities

• Day-to-Day Team Support
  • Review and manage team calendars daily to ensure sales coverage.
  • Work with Account Managers/Sales Reps to overcome complex homeowner scenarios.
  • Resolve homeowner complaints.
• Performance Management
  • Establish monthly sales goals. 
  • Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls. 
  • Provide coaching to Account Managers/Sales Reps who do not meet performance expectations.
  • Conduct 1:1s and team meetings.
• Sales Training
  • Develop and implement monthly sales training plans.
• Hiring & Onboarding
  • Interview and hire new Account Managers.
  • Guide new Account Managers/Sales Reps through the onboarding process.
• Cross-Functional Support
  • Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Sales Initiatives
  • Develop and implement strategies for call campaigns, including establishing call volume expectations, creating scripting, establishing SLAs, etc.
  • Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience. 

About you

Location & Licensing

• Must be a resident of Arizona.
• Must have passed a mortgage broker’s test (section 6-908) and meet any related state compliance requirements.

Experience

• Minimum three years’ experience as a mortgage broker, or equivalent lending experience in a related business within the last five years.
• 5+ years of experience in sales management, with a focus on performance management for telephonic or inside sales teams.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Proven experience leading complex operational or strategic initiatives.

Sales Leadership & Operational Skills

• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Strong decision-making and problem-solving skills; able to prioritize and align outcomes with business goals.
• Skilled in coaching, mentoring, and developing high-performing sales teams.
• Effective in conflict resolution, fostering collaboration, and engaging stakeholders as needed.
• Prior experience managing remote teams is a plus.

Additional Requirements

• Must be able to attend four onsite events per year (travel required).
• Ability to obtain and maintain a Mortgage Loan Originator (MLO) license under SAFE Act/Regulation Z within 60 days of start date (company-sponsored).

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

• All US metro areas | $90,000 base + commission that averages up to 50% of base salary**
  • Commission is based on total team performance and is uncapped, so leading a team of top performers can result in higher commissions.
  • **Commission target is subject to change based on team volume and performance.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position for a candidate located in Arizona.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Senior Process Quality Associate is responsible for evaluating and strengthening quality standards across customer interactions and operational workflows. This role ensures consistent adherence to defined processes for calls, chat, email, and administrative tasks, while generating actionable insights that drive measurable performance improvement. As part of the broader Business Process Management Organization, the Process Quality Analyst partners with Team Leads and stakeholders to identify trends, support coaching initiatives, and reinforce a culture of operational excellence and accountability.

Your responsibilities

Quality Monitoring & Evaluation

• Conduct structured evaluations of customer interactions (calls, chat, email) and operational workflows (e.g., order placement, task execution) using standardized scorecards.
• Assess compliance with internal policies, process standards, service expectations, and quality benchmarks, including adherence to newly implemented or updated processes.
• Monitor and validate adoption of process changes, identifying gaps in execution, understanding, or consistency during transition periods.
• Ensure consistency, fairness, and objectivity in all evaluations.
• Utilize and assess QA software platforms and reporting tools to ensure accurate data capture, scoring integrity, and actionable insights.

Trend Analysis & Insight Generation

• Analyze quality data to identify performance trends, recurring errors, and systemic gaps.
• Perform root cause analysis to uncover underlying drivers of quality issues.
• Prepare and distribute weekly and monthly quality reports highlighting key insights, strengths, risks, and actionable recommendations for Team Leads and other stakeholders.

Calibration & Quality Governance

• Coordinate and facilitate regular calibration sessions to ensure scoring alignment and consistency across stakeholders.
• Contribute to the refinement and continuous improvement of scorecards, monitoring frameworks, and quality standards.
• Maintain proper documentation of quality reviews and calibration outcomes.

Coaching & Performance Enablement

• Partner with Team Leads and other stakeholders to provide targeted, data-driven feedback that supports effective coaching strategies.
• Conduct QA discussions, quality refreshers, and reinforcement sessions to strengthen team performance and adherence to defined processes.
• Highlight training gaps and collaborate with relevant teams to address skill development needs.

Cross-Functional Collaboration

• Provide quality insights to Process Improvement, Training, Compliance, and Operations teams to support continuous improvement initiatives.
• Escalate systemic process risks and recommend improvements aligned with operational excellence goals. 

• Perform other duties aligned with process governance and quality improvement initiatives.

About you

Required:

• 5+ years of experience, with 2+ years of experience in Quality Assurance, Operations, Process Governance, or a related field.
• Experience evaluating customer-facing interactions and/or back-office operational tasks using structured scorecards.
• Demonstrated ability to analyze performance data and translate findings into actionable insights.Bachelor’s degree in Business, Operations, or a related discipline (or equivalent practical experience).
• Strong written and verbal communication skills.Proficiency in Google Suite, Slack, and Salesforce.

Preferred:

• Experience in a regulated, real estate, mortgage, or high-compliance environment.
• Exposure to calibration facilitation and coaching partnership models.
• Familiarity with CRM systems (e.g., Salesforce) and QA monitoring tools.

SKILLS

• Quality Evaluation & Process Adherence: Ability to assess execution against defined operational standards.
• Data Analysis & Reporting: Strong analytical capability to interpret data, identify trends, and present insights clearly.
• Root Cause Analysis: Structured problem-solving skills to identify underlying drivers of performance gaps.
• Stakeholder Communication: Ability to deliver constructive feedback and influence without direct authority.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

Local or 100% Remote

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

Point is looking for a Senior Data Engineer to join a lean, high-impact data team that powers analytics for 15+ business functions across a home equity investment company. You'll own the development and maintenance of a 1,600+ model dbt platform, build and optimize ETL pipelines in Airflow, manage Snowflake infrastructure (DDL deployments, permissioning, cost optimization), and ensure the reliability of 40+ data source integrations. This is a hands-on engineering role where your work directly shapes how the business makes decisions, and you'll also have the opportunity to contribute to emerging AI initiatives as the team expands into Cortex AI and LLM-powered workflows.

Your responsibilities

• Develop, maintain, and optimize dbt models across 20+ data marts serving business functions including marketing, production, servicing, finance, compliance, investor operations, and data science
• Build and maintain ETL/ELT pipelines using Airflow (Astronomer), including custom operators, hooks, and sensors for data ingestion from 40+ sources
• Manage Snowflake DDL deployments via schemachange — databases, schemas, warehouses, users, roles, network policies, integrations, and UDFs
• Maintain and extend Terraform-managed RBAC grants (200+ .tf files), ensuring secure, auditable access provisioning across the Snowflake environment
• Drive Snowflake cost optimization — warehouse sizing, multi-clustering configuration, query performance tuning, and monitoring to target 15–25% cost reduction
• Support CI/CD pipelines for dbt Cloud, Astronomer deployments, and automated data quality testing
• Develop and maintain AWS Lambda functions supporting data integrations, APIs, and serverless data processing workflows
• Perform code reviews, enforce engineering standards, and contribute to data model documentation (YAML configs, markdown docs) across the platform
• Collaborate with analysts and data scientists to build and maintain data marts, feature engineering tables, and semantic layer metrics that enable self-service analytics
• Contribute to the team's AI/ML initiatives — including Cortex AI semantic models, data preparation for LLM workflows, and infrastructure supporting data science deployment pipelines 

About you

• 5+ years of experience in data engineering or analytics engineering, with significant hands-on dbt and SQL development experience
• Deep Snowflake expertise — DDL management, role-based access control, warehouse configuration, performance tuning, and cost optimization
• Strong experience with Apache Airflow (or similar orchestration tools) — building DAGs, custom operators, scheduling, and failure handling
• Proficiency in Python for data pipeline development, scripting, Lambda functions, and CI/CD automation
• Experience with Infrastructure as Code — Terraform for access management, schemachange or Flyway for database migrations, version-controlled deployments
• Solid understanding of data modeling — dimensional modeling, fact/dimension tables, data mart design, and enterprise data architecture
• AWS experience — Lambda, S3, SAM/CloudFormation, and serverless architecture patterns
• Strong Git workflows — branching strategies, pull request reviews, CI/CD integration (GitHub Actions or similar)
• Excellent troubleshooting skills — ability to diagnose pipeline failures, data quality issues, and performance bottlenecks across a complex platform
• Clear communicator — can work with non-technical stakeholders to translate business requirements into data models and explain technical tradeoffs

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $177,650 - $196,350 
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $161,500 - $178,500
• Tier 3 | All other US metro areas | $154,850 - $171,150

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

We are seeking a motivated and detail-oriented Senior Manager to lead our Manila Production teams within Home Equity Investments (HEI). The Senior Manager, Operations will create structure, instill discipline, and elevate performance across multiple teams. This role goes beyond maintaining operations; it is about building a strong leadership layer that drives consistent results, fosters innovation, and ensures long-term scalability.

This role is ideal for a hands-on, strategic leader who thrives in fast-paced, high-growth environments and is passionate about building teams that deliver excellence at scale.

Your responsibilities

Leadership & People Management

• Provide strategic direction and oversight to multiple operational teams through effective management of managers.
• Mentor, coach, and develop direct reports, fostering leadership skills and ensuring accountability across all levels.
• Build a high-performing culture by setting clear expectations, promoting collaboration, and recognizing achievements.
• Support the design and execution of workforce planning, recruitment, and succession initiatives that strengthen organizational capacity and long-term scalability.

Operational Excellence

• Oversee daily operations across key functions (Valuations Underwriting, Underwriting, Processing, Closing, and Funding).
• Ensure processes and systems are efficient, standardized, and scalable to meet the needs of a growing technology-enabled operational model and a world-class investor experience. 
• Drive continuous improvement initiatives, leveraging data and feedback to optimize service delivery and outcomes.

Stakeholder Engagement

• Build and maintain strong working relationships with internal and external stakeholders.
• Serve as an escalation point for complex operational issues, ensuring timely resolution and effective communication.

Strategic & Financial Management

• Translate organizational strategy into operational plans with measurable objectives and outcomes.
• Monitor key performance indicators (KPIs) to track progress and inform decision-making.

Change & Innovation

• Lead organizational change initiatives to enhance operational resilience, agility, and adaptability.
• Champion innovation in processes, systems, and technology to enhance employee and homeowner experience.
• Ensure change management practices are embedded within teams to minimize disruption and maximize adoption.

About you

• 8 + years of progressive leadership experience in BPO, fintech, or financial services, including at least 3–5 years as a manager of managers.
• Background in U.S. mortgage, lending, or financial technology preferred.
• Demonstrated ability to collaborate effectively across global teams, ensuring seamless coordination and delivery in geographically dispersed environments.
• Demonstrated ability to coach and develop managers/team leads, ensuring they, in turn, build high-performing frontline teams.
• Strong background in managing production/operations, with direct responsibility for meeting and exceeding KPIs and SLAs.
• Proven experience in identifying bottlenecks, redesigning workflows, and implementing process improvements that materially improved results.
• Clear history of driving business outcomes under tight deadlines and with measurable impact (e.g., efficiency gains, error reduction, faster turnaround times).
• Hands-on experience managing CX in an origination/production context, with the ability to balance speed, accuracy, and client satisfaction.
• Experience scaling teams from <100 to 200+ while maintaining performance standards preferred.
• Familiarity with forecasting, capacity planning, and workforce optimization preferred.
• Strong ideation and ability to introduce new tools, systems, or strategies that improve productivity or customer satisfaction.
• Passion for employee engagement, retention, and professional development; evidence of reducing attrition and building a strong culture at scale.
• Data-driven decision-maker with a track record of using metrics, dashboards, and reporting to drive accountability and continuous improvement.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

• MLO License: Active Mortgage Loan Originator license is preferred.
• 3+ Years of Phone-Based Sales Experience: Ideal candidates will have experience making a high volume of calls daily and closing/converting prospects
• Pipeline Management Experience: Ability to manage a large volume of leads, track progress, and ensure follow-through from initial contact to close.
• Strong Communication Skills: Comfortable handling a high call volume, educating homeowners, and explaining complex financial products in simple terms.
• Customer Focus: Prioritizes prompt and respectful communication with customers, ensures a positive customer experience, and builds strong relationships through attentive and responsive service.
• Financial/Real Estate Knowledge: Familiarity with U.S. real estate and/or mortgage processes 
• Self-Starter: Highly motivated, proactive, and goal-driven with the ability to work independently in a fast-paced environment.
• Detail-Oriented: Accuracy is critical when handling sensitive financial documents and customer information.
• Flexible & Adaptable: Thrives in a dynamic environment and embraces change with a solution-focused mindset.
• Tech-Savvy: Moderate to strong computer skills, including G-Suite (Gmail, Google Calendar, etc.); CRM experience (e.g., Salesforce) is a plus.
• Coachability: Receptive to feedback, actively applies guidance to improve performance and achieve goals.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point has detailed the expected annual base salary and OTE for this role:

• All US metro areas | $60,000 base (this is a non-exempt role with overtime eligibility)
  • Additionally, this position offers uncapped commission, meaning your earnings potential is directly tied to your performance.
  • For those meeting their targets, the expected On-Target Earnings (OTE) is approximately $90,000 in the first year. However, since commission is uncapped, top performers can earn well above OTE.
  • To support new hires during their ramp-up period, we provide a $1,500 monthly commission guarantee for the first 3 months. Most new hires ramp up within 3–4 months, and from there, commissions typically increase as they gain experience and confidence in the sales process.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

About Point

We’re on a mission to make homeownership more valuable and accessible for our customers. Collectively, we understand that homeownership is often a very long, highly unique, and individualistic journey. By unlocking the potential held within home equity, we help our homeowners gain financial flexibility, build debt resiliency, and accelerate their highly personal, and often, life-changing goals. With over $175M in backing from world-class investors like Andreessen Horowitz, Greylock, and Prudential, we’re scaling quickly, and you will have a front-row seat to building something category-defining.

• Meaningful Impact: When the money homeowners need seems inaccessible or looks drive them in deeper debt, you’ll help them find the gap and a path forward to meeting their ambitions.

• High-performance Culture: We value grit, ambition, discipline, and a relentless drive to improve and get good so that we can best serve our customers.

Trust & Credibility: 4.7 Trustpilot rating, A+ from the BBB.

At Point, we don’t just hire Inside Sales Reps. We welcome individuals who are eager to learn, contribute, and grow within a culture grounded in self awareness, resilience, and shared ambition. We believe great sales performance starts with curiosity, understanding clients’ needs, strengthening your skills, and building confidence through consistent and intelligent effort. Here, progress is built through preparation, thoughtful conversations, and a willingness to reflect and improve each day. If you’re motivated to develop your abilities, support your teammates, and steadily build your craft, you’ll find a meaningful place to grow your career at Point.

What You’ll Do

• Maximize lead-to-funding conversion: In understanding our prospects and their dynamic needs to leverage homeownership and our timely solutions, the overarching goal for reps is to maximize conversion from marketing qualified lead to funding while always delivering an excellent homeowner experience. 
• Own a large, warm pipeline: Balance speed with intentionality as you manage a large pipeline of leads. Leverage Salesforce to segment and prioritize work based on deal readiness, engagement, and qualification criteria. This role’s success hinders on rapidly moving homeowners to next steps in the process while protecting pipeline discipline and high quality documentation. 
• Convert with consultative selling: Run high‑volume call blocks, uncover homeowners’ goals with empathy, and tailor financing options. Clearly set expectations and confidently drive towards funding decisions. 
• Drive your own growth: Play an active participant to role-plays, call reviews, coaching, and improving conversion metrics and KPIs.  Plan out your day, track performance, test new tactics, and iterate for performance based on results.
• Collaborate across teams: Work with Operations, Underwriting, and Customer Success to ensure a smooth, compliant homeowner journey. Share feedback from the front line to refine sales effectiveness and process improvements.

Why Top Performers Choose Point

• Earning potential: Your ambition drives your income. Earnings scale directly with activity, consistency, and the overall efficiency of pipeline execution.
• Market qualified lead volume & quality: You can optimize and master outbound and inbound sales efforts for prospects who have are already in the sales funnel. 
• Equity + ownership: You share in our mission and our future: Make homeownership more valuable and accessible.
• Purposeful work: This isn’t transactional selling. You’re effectively helping 100s of homeowners each year to improve their lives and financial outcomes.
• Real recognition: We publicly celebrate performance and provide meaningful advancement opportunities.
• World-class support: Weekly coaching, clear metrics, and strong leadership that help you win.

Who You Are

• Top-tier performer: You don’t just hit your quota, but it’s your professional goal to exceed it consistently. "Every goal reached becomes the launchpad for a new benchmark." 
• Mission-aligned: You believe in our product’s impact and truly want to guide qualified homeowners to make well-informed, opportune, and future-oriented decisions.
• Curious and coachable: You absorb feedback, experiment, and continuously improve.
• Highly organized: You thrive when creating structure to manage large pipelines and maintain thoughtful, timely follow-up with prospects across multiple stages of the funnel.
• Empathetic communicator: You ask thoughtful questions, really listen, and translate complex financial concepts into clear, compelling conversations.
• Adaptable & resilient: Processes, underwriting policies, and scripts evolve quickly. You are someone who intentional to embrace and implement timely change, has an insatiable appetite for learning, and finds resiliency through a consistent practice of reflection and accountability for your own self-improvement.

Qualifications

• At least 1 year of phone sales experience in financial services or a related field, including closing experience on the product sold.
• Experience managing a customer pipeline and driving deals to close.
• Ability to register as a Mortgage Loan Originator (MLO) in the NMLS shortly after hire; multi-state licensing may be required.
• Bachelor’s degree in Finance, Business, or a related field is preferred but not required.
• Comfortable using G Suite tools (Gmail, Calendar, etc.); CRM experience (like Salesforce) is a plus.
• Familiarity with U.S. real estate or mortgage processing is helpful but not required.
• Strong computer skills, attention to detail, and a proactive, problem-solving mindset.
• Excellent communication skills, adaptable to change, and a collaborative team player.
• Must be able to travel for two mandatory onsite events per year.
• Must have a home office and be able to operate in a space without outside distraction. 
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Our benefits 

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. 
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. 
• Financial wellness:  We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. 
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Point has detailed the expected annual base salary and OTE for this role:

• All US metro areas | $60,000 base (this is a non-exempt role with overtime eligibility)
  • Additionally, this position offers uncapped commission, meaning your earnings potential is directly tied to your performance.
  • For those meeting their targets, the expected On-Target Earnings (OTE) is approximately $90,000 in the first year. However, since commission is uncapped, top performers can earn well above OTE.
  • To support new hires during their ramp-up period, we provide a $1,500 monthly commission guarantee for the first 3 months. Most Account Managers ramp up within 3–4 months, and from there, commissions typically increase as they gain experience and confidence in the sales process.

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.