About the Role

Apollo is seeking a Manager, GTM Analytics & Intelligence to join our Revenue Operations leadership team. This is a senior leadership role sitting at the intersection of GTM strategy, data infrastructure, and analytical execution. You will own the end-to-end analytical capability supporting Apollo's Sales and Post-Sales organizations — leading a team of analysts and serving as the authoritative voice on GTM data strategy, forecasting, metrics governance, and data-driven insight.

You will work closely with BI/Analytics, Sales Ops, CS Ops, Finance, and GTM leadership to define how we measure performance, model our ARR waterfall, standardize our metrics taxonomy, and operationalize the cadences that keep our go-to-market engine running with precision. This is a high- impact role for a senior analytics leader who combines deep technical rigor with the strategic instincts of a revenue operator.

What You'll Do

Team Leadership & Development

• Hire, build, and lead a team of GTM analysts dedicated to supporting Sales and Post-Sales functions, fostering a culture of analytical excellence, ownership, and continuous improvement.
• Set team priorities, manage cross-functional stakeholder relationships, and ensure analytical capacity is aligned to the highest-leverage GTM needs.
• Coach and develop analysts to grow as both technical practitioners and strategic business partners.

GTM Data Strategy & Governance

• Own and maintain Apollo's GTM data strategy — defining how GTM data is structured, governed, and trusted across the organization.
• Partner with the BI/Analytics team to inform reporting model design, establish data governance standards, and drive metrics standardization across Sales, Pipeline Generation, and Customer Success.
• Define, document, and operationalize core GTM metrics including ARR accounting logic, logo definitions, funnel metrics, retention, and expansion — ensuring consistency and confidence across all reporting surfaces.
• Ensure Salesforce and connected data sources are well-understood, accurately modeled, and effectively leveraged across all reporting and analytical workflows.

Analytical Forecasting

• Own and continuously improve Apollo's analytical forecasting capability across all GTM functions and ARR levers, including New Business Sales, Pipeline Generation, Pipeline Coverage, and Customer Retention.
• Build and maintain advanced forecasting models that integrate signals across the full ARR waterfall, enabling leadership to plan with confidence and act with foresight.
• Partner with Finance and GTM leadership on planning cycles, quota setting, and scenario modeling to support resource allocation and strategic decisions.

GTM Data Management & Operating Cadences

• Own the data management processes that underpin Apollo's GTM Operating Cadences — including QBRs, pipeline reviews, board reporting, and executive dashboards.
• Ensure timely, accurate, and actionable data is available to support recurring business reviews and ad hoc leadership requests.
• Define and maintain data pipelines and reporting infrastructure in partnership with BI/Analytics and RevOps.

Data Change Management

• Own and facilitate data change projects that impact GTM reporting, forecasting, or planning functions — including CRM migrations, metric redefinitions, system integrations, and tooling transitions.
• Lead cross-functional alignment on data changes, managing communications, timelines, and validation to ensure continuity of reporting and stakeholder trust.

GTM Strategy & Analytical Insights

• Serve as a strategic analytical partner to GTM leadership, delivering insights and exploratory analyses that surface opportunities, flag risks, and inform GTM strategy.
• Translate complex, ambiguous business questions into structured analyses and clear executive narratives.
• Proactively identify trends across sales performance, pipeline health, customer retention, and competitive dynamics that should influence GTM prioritization.

Qualifications and Experience

• 8+ years of experience in Revenue Operations, GTM Analytics, Strategy & Operations, or a closely related field, with at least 2–3 years in a people management capacity.
• Demonstrated ability to lead and develop high-performing analytical teams in a fast-paced, high-growth SaaS environment.
• Expert-level SQL skills, with the ability to build complex, performant queries and data models.
• Deep experience with Salesforce data and architecture.
• Proven track record of owning GTM data strategy — from metrics standardization and governance through reporting model design and stakeholder enablement.
• Strong experience building and maintaining revenue forecasting models across multiple ARR levers.
• Advanced proficiency in data visualization and storytelling using tools such as Tableau, Looker, or similar.
• Strong understanding of B2B SaaS GTM motions, including acquisition funnels, pipeline economics, retention, and expansion.
• Ability to translate ambiguous business questions into structured analyses and insights.
• Excellent communication skills and comfort working cross-functionally with technical and non-technical stakeholders, including executive audiences.
• Experience working in fast-paced, product-led, high-growth SaaS companies.
• Exceptional skills in cross-functional collaboration, data analysis, and operational problem solving.

As an Account Manager within our SMB segment (1 to 200 employees), you will drive expansion revenue and retention across a book of business (~300 accounts) with Apollo’s largest customer segment: small businesses. You will be responsible for managing and growing relationships with our existing customers. Your primary focus will be ensuring customers achieve their desired outcomes with our platform, maximizing account value, and identifying expansion opportunities. You will work closely with Customer Success, Support, Onboarding and Product teams to deliver a seamless customer experience. This is a hybrid role, three days in office. 

Day in the life…

Pipeline & Sales Process Execution 

• Manage the entire sales process from initial conversation, trial management, negotiation, legal, and close with an average deal cycle of 30 days or less. 
• Negotiate a high volume of renewals (~10) each month within your book of business. 
• Manage a pipeline of primarily inbound inquiries from your book of business to identify, engage, and develop relationships with potential buyers.
• Responsible for taking 5+ meetings per day between upsells and renewals, running 25+ meetings per week. 
• Consistently create 3x pipeline month over month.
• Achieve and exceed monthly and quarterly quotas
• Capable of time management and accountable to own your schedule to structure your day and accomplish - running initial meetings, showing a demo of our platform, Salesforce hygiene and admin work, customer escalations, follow up meetings, pricing calls and various company calls and meetings.
• Confident handling objections with a prospect on a call.

Sales Strategy & Deal Management

• Ability to tier your account list to identify top expansion opportunities as well as top ‘at risk’ accounts.
• Proficient in the sales process, and specifically the Discovery step. Asking questions in a consultative way and actively listening to tie back to value and business driven outcomes.
• Collaborate with businesses that have a maximum of 200 employees.
• Communicate directly with Director and above level contacts primarily within the sales, marketing, and RevOps departments.
• Ability to effectively articulate how our platform can solve customer challenges to drive expansion opportunities. 
• Clearly articulate an overview of your pipeline and deals in your funnel at each stage.
• Accurately predicting your most likely outcome within a 10% margin.

Mindset and Behaviors 

• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Engage as your unique self in a diverse, inclusive and high-performing team
• Thrive in a competitive environment, embracing challenges, enjoying objection handling, and using setbacks as fuel to improve and win.
• Have a positive outlook, a strong ability to take responsibility for successes and failures, and a relentless drive to keep improving.
• Maintain a sharp focus on your goals and a belief that your daily, weekly and monthly activities will help achieve them
• Possess a competitive spark, a hunger to win, and a determination to outperform in a fast-paced, high-stakes environment.
• Be a self-starter who proactively identifies opportunities, takes initiative, and stays motivated in the face of multiple objections and “no’s.”
• Embody a team selling approach. Proactively engaging with leadership to support selling. 

Qualifications

• Have at least 1 year of experience owning a large book of existing accounts (~500+ accounts) within the SMB segment (<200 employees), working majority expansion opportunities and owning retention. (SaaS experience is a plus)
• Top performer in your current role. 
• Proven track record of consistently meeting targets, min of 3 trailing quarters
• Experience using strong consultative selling skills & sales process in their day to day.
• Ability to communicate, present to, and influence key stakeholders across both technical and non-technical roles.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
• Coachable— loves to learn, receive feedback, and improve their skills.
• Must be willing to be in office 3 days per week

The Role

We're hiring a Senior Product Manager to own customer expansion at Apollo. One of our biggest growth levers is the customers we already have. When paid teams add seats, buy more credits, attach add-ons, or step up to a higher-value plan, that drives compounding revenue. You'll own the in-product surfaces that turn habitual usage into expansion, and you'll make those moments feel obvious, easy, and trusted.

Our Product, Design, Engineering teams are structured as Squads. You'll be assigned to a Squad alongside a Product Designer, Data Science partner, an Engineering Manager, and multiple Engineers, and you'll partner closely with the Activation, Free-to-Paid, and Pricing & Packaging teams to keep the monetization experience cohesive end to end.

What you will own

• Team invite and joiner experience that turns every new seat into an active, paying user.
• Admin upgrade request flow that captures the moment a teammate asks an admin for more.
• Credit and plan upsells that surface at the right time, driven by deeper and more habitual usage.
• Hand-offs that confidently guide qualified teams to Apollo's sales team.
• Reporting that shows where expansion is healthy and where it is leaking.

What you will do

• Go deep with paying customers, admins, and end users to deeply understand their needs, workflows, and friction points. Translate that understanding into the product changes that actually move the needle, and use it to set strategy and own your roadmap.
• Prototype fast. Use Claude Code and other AI tools to validate ideas before committing engineering resources. Ship to learn, then ship to scale.
• Use AI as a daily multiplier. Refine your thinking, automate the busywork, keep the team aligned, and free yourself to focus on the highest-leverage work.
• Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on experience and with engineering on delivery.
• Measure whether it worked. Instrument funnels, track conversion and expansion metrics, and feed what you learn back into the next cycle.
• Drive alignment across Free-to-Paid, Pricing & Packaging, Sales, Support, and other partners so what ships actually lands.

What we are looking for

• 4+ years of proven experience in SaaS product management. You've owned products end to end in a SaaS environment and can speak to the outcomes you drove.
• High agency and strong ownership. You create clarity in ambiguous environments and push work forward without waiting for direction.
• Track record of unlocking revenue. You've worked with a team to solve impactful problems that opened up new revenue, and you can point to the result.
• Product judgment. You focus on the highest-leverage problems, make hard tradeoffs, and say no to good ideas to protect great ones.
• Creative problem solver. You see the second and third option when most people stop at the first.
• Customer empathy. You optimize for your users' speed and confidence, not your own elegance.
• Influence without authority. You move fast and bring others with you. You communicate clearly, build trust quickly, and make the people around you better.
• Execution excellence. You define, ship, measure, and iterate without thrash. Shipping is the beginning of the work, not the end.
• Technical fluency. You engage with engineering on performance, reliability, and integrations as a credible partner.
• AI-native builder. You prototype with tools like Claude Code and Cursor and can show something you shipped, not just a spec you wrote.
• Domain experience in PLG, monetization, billing, or expansion surfaces is a plus, not a requirement.

Apollo.io is hiring a Solutions Consultant II to be a trusted technical and strategic advisor across the full customer lifecycle—driving complex, high-stakes deals forward, accelerating time-to-value, and influencing long-term business outcomes. They are not only experts in solution architecture, but also serve as player-coaches who scale the impact of the SC function through mentorship, strategic influence, and reusable assets.

You will partner with AEs and AMs, Sales Leadership, Customer Success, Product, and Engineering to architect end-to-end solutions—from discovery through onboarding and expansion. You will also help scale the Solution Consulting team by building reusable assets, documenting best practices, and mentoring peers.

What You’ll Do

• Discovery & Value Selling – Lead technical and business discovery to uncover pain, success metrics, and buying criteria. Align Apollo to ROI, operational efficiency, and revenue impact through tailored narratives and demos, presenting confidently to technical and non-technical audiences.
  
  

• Sales Partnership – Co-own complex deals with AEs, influencing stakeholders, navigating buying committees, and mitigating evaluation risk through multi-threading.
  
  

• POC & Trial Execution – Design and run POC-based trials that validate impact early, define success metrics, and accelerate decision-making. Bridge pre-sale and post-sale to ensure smooth onboarding and expansion readiness.
  
  

• Technical Discovery & Solution Design – Engage technical stakeholders to design scalable, secure integrations. Produce system diagrams, data flows, and architecture that align with buyer objectives. Leverage REST APIs, CRM/marketing automation, and tools like Zapier to integrate Apollo into the GTM stack, decreasing customers’ time-to-value and long-term scalability.
  
  
• Tooling & Product Strategy – Service as the voice of the customer advising on GTM stack optimization and bring actionable feedback from the field to influence product roadmap priorities, GTM strategy, and customer experience.
  
  

• Full-funnel Solution Management – Co-create solutions that drive adoption, manage process change, and work closely with Onboarding and CS teams to mitigate post-sale risk to value realization.
  
  

• Mentorship & Enablement – Coach peers on discovery, demos, and technical strategy; contribute to internal enablement sessions. Build playbooks, demo environments, templates, and competitive resources that accelerate the entire team.

 What We’re Looking For

 Required

• 6+ years in Solution Consulting, Sales Engineering, or Technical Success, with at least 1 year in GTM tech experience and a track record of influencing complex, high-stakes SaaS deals.
  
  
• Proven ability to lead technical validation with a consultative approach that reduces evaluation risk and accelerates sales velocity for strategic accounts.
  
  
• Background in integration-heavy customer lifecycles, especially in RevOps and sales tech stack. Understanding of REST APIs, CRMs, data pipelines, and sales/marketing automation tools, with the ability to design scalable, integration-rich solutions.
  
  
• Executive-level communication skills — able to present credibly to VP- and C-level stakeholders while adapting technical depth to the audience.
  
  
• Cross-functional operator — partners effectively with Sales, Onboarding, CS, Product, and Engineering to deliver measurable customer outcomes.
  
  
• Comfortable leveraging AI-native GTM tools in daily workflows to enhance discovery, solution design, and customer enablement.
  
  
• Experience maximizing post-sale GTM tech impact — architecting adoption, enablement, and expansion strategies that help revenue teams realize the full value of their technology investments and drive measurable pipeline or retention gains.
  
  

 Nice to Have

• Past experience at a fast-growing PLG or dual-motion SaaS company.
  
  
• Proven success as a player-coach — mentoring peers, contributing scalable assets, and elevating team performance.
  
  
• Recognized as a thought leader in sales technology, marketing automation, efficiency leveraging AI or RevOps best practices

The Role

The Customer Advocate team drives revenue for Apollo’s Sales Assist motion to complement the Self-Serve and Sales-Led revenue motions. This chat-based motion facilitates high velocity purchasing coming from in-product or website chats. Our mission is to provide a world-class customer experience by removing friction from the buying process and enabling our customers with products and insights that will help their businesses succeed.

We strive to achieve this by:

• Generating ARR through directly closing transactional new business and upsell deals for small businesses evaluating Apollo.
• Educating small businesses on Apollo’s pricing and plans through the self-service evaluation and purchasing process.
• Asking questions to uncover additional opportunities to increase usage of Apollo’s product.
• Providing fast and accurate answers to the customer's inquiries.
• Providing clean handoffs to Support and Account Executives when situations require.

What you'll do:

• Manage the Global Customer Advocate Team: Build, enable, and lead a global chat team to consistently meet revenue and online sales excellence targets while creating a world-class customer experience.
• Drive Business Impact: Consistently meet (and strive to exceed) targets for revenue and online sales SLAs.
• Build the Team: Hire, develop, and promote reps within the team.
• World-Class Team: Build a high bar of excellence and lead the team in reaching this bar consistently through upholding company values and providing best-in-class customer experiences.
• Develop, Coach, and Enable Reps: Develop a team of representatives early in their Sales careers through mentorship and coaching to enable them to thrive in the Customer Advocate role as well as build strong promotion paths to future roles at Apollo.
• Coaching: Provide feedback, enablement, and coaching to direct reports on an ongoing basis around process execution and skill development.
• Apollo Expertise: Provide expertise to the team on Apollo’s product, pricing, and processes.
• Improve Apollo’s Sales Assist Motion: Leverage data, systems, and processes to identify and implement improvements to accelerate Apollo’s Sales Assist motion by increasing rep productivity and effectiveness.
• Manage strong daily execution for chat completion: Oversee and ensure daily conversations are responded to and resolved within a timely manner.
• Process Optimization: Collaborate with the team and cross-functional partners to optimize chat processes.
• Data-Driven Improvement: Use data to identify areas for improvement within the Sales Assist motion to increase the team’s efficiency and effectiveness.
• Learnings: Share learnings with management and cross-functional partners to inform GTM strategy and company-wide priorities.

What we are looking for: 

• High-Velocity Sales Experience: 1-3 years of experience in successfully managing a team in a high-volume sales motion. At least 1 year of experience in a manager role. 
• Leadership & Sales Performance: Proven experience in a team lead or manager role, with demonstrated expertise in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable clear career-development paths.
• Sales Process Expertise: Expert in enabling and managing a team to use strong selling skills & sales processes in their day-to-day.
• Exceptional Time & Task Management: Has strong and effective organizational skills to focus on the areas that drive the most impact: deal management, data analysis, 1:1s, coaching, customer concerns and escalations, and cross-functional partnerships. 
• Strong Communication & Data Driven Approach: Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact.
• Curiosity, Grit & Resilience: Naturally inquisitive, eager to learn, and persistent in overcoming challenges. Demonstrates resilience in a high-pressure environment and a growth mindset in continuously improving skills and performance
• Competitiveness: A strong desire to win, resilience, strategic thinking, adaptability, confidence, and a relentless work ethic.

Nice to have:

• Experience in the GTM tech space
• Skilled in managing multiple sales technologies, including Salesforce, Apollo (or similar), Gong (or similar), Zoom, Google Suite, and Spotdraft (or similar)
• Past user of Apollo or a similar GTM tool 
• Prior experience selling into the US Market

About the Role

Apollo is seeking a GTM Strategy & Operations Manager to join our Revenue Operations Strategy & Operations team. This role sits at the center of our Go-To-Market organization and is responsible for ensuring our data, forecasting, and GTM performance metrics are accurate, trusted, and accessible across the business.

You will work closely with BI/Analytics, Sales Ops, CS Ops, Finance, and GTM leadership to build a reliable source of truth across our ARR waterfall, define core revenue and customer metrics, and deliver insights that inform GTM strategy and execution. This is a highly cross-functional, high-impact role for someone who enjoys combining deep analytics with operational problem solving.

What You’ll Do

• Build and maintain source-of-truth reporting across the ARR waterfall, including key dimensionality, and GTM Scorecard metrics.
  
  
• Partner with BI/Analytics to develop scalable data models and dashboards that ensure data confidence and consistency for GTM stakeholders and analytics communities.
  
  
• Define, document, and operationalize core GTM metrics, including logo definitions, ARR growth and accounting logic, funnel metrics, retention, and expansion.
  
  
• Develop and maintain advanced SQL-based analyses to support forecasting, pipeline health, performance tracking, and strategic decision-making.
  
  
• Deliver clear, actionable insights to GTM and RevOps leadership to support planning, prioritization, and execution.
  
  
• Support operational analytics initiatives such as source attribution, channel and partner performance, and funnel optimization across Sales and Customer Success.
  
  
• Ensure Salesforce data is well understood, modeled correctly, and effectively leveraged in reporting and analysis.
  
  

Qualifications and Experience

• Expert-level SQL skills, with the ability to build complex, performant queries and data models.
  
  
• Strong experience working with Salesforce data and architecture.
  
  
• Advanced proficiency in data visualization and storytelling using tools such as Tableau, Looker, or similar.
  
  
• Experience in Revenue Operations, GTM analytics, or Strategy & Operations, preferably across Sales and Customer Success.
  
  
• Strong understanding of B2B SaaS GTM motions, including acquisition funnels, retention, and expansion.
  
  
• Ability to translate ambiguous business questions into structured analyses and insights.
  
  
• Excellent communication skills and comfort working cross-functionally with technical and non-technical stakeholders.
  
  
• 5+ years of experience in Sales Operations, Revenue Operations, or a related role.
  
  
• Experience working in fast-paced, product-led, high-growth SaaS companies.
  
  
• Exceptional skills in cross-functional collaboration, data analysis, and operational problem solving.

The Role

In this role, you will set the direction for how Apollo uses AI and automation within our support platform, own the execution of that strategy, and drive adoption across the org. This is a high-ownership role that requires someone comfortable operating with autonomy and building from a blank page.

You will have full ownership over our Intercom platform, AI agent configuration, and the workflow automation layer that sits beneath it. You will define the roadmap for your domain and partner with your manager when decisions require broader cross-functional alignment or executive sponsorship. The expectation is that you bring a clear point of view and can back it up with data.

You influence adjacent team roadmaps, set direction for your area, and operate without day-to-day guidance. If you thrive in ambiguous, high-impact environments and want to own a critical piece of how we serve our customers, we would love to hear from you.

What You'll Own

AI Agent and Automation Strategy

• Own the end-to-end performance of Intercom Fin AI, from configuration and content training to continuous optimization, with AI deflection rate as your primary success metric.
•  Independently identify automation opportunities across the customer journey: define what should be automated, build it, and lead org-wide rollout and adoption.
•  Design and iterate on intelligent routing logic and workflow automation that drives high contact deflection while preserving quality and customer satisfaction.
•  Analyze deflection trends, escalation patterns, and AI performance data to continuously close gaps between automated and human-handled contacts.

Support Tech Stack Ownership

• Serve as the primary internal expert for Intercom, owning platform architecture, enhancements, troubleshooting, and strategic roadmap input.
• Apply a structured product development methodology to intake, scope, and deliver requests with clear documentation, communication plans, and stakeholder alignment.
• Own the integration architecture between Intercom and adjacent tools such as Salesforce, Zapier, Zendesk KB, and Assembled. You're not just an expert in tooling but also in analyzing the underlying data to drive better operational outcomes.
• Act as the go-to internal consultant for all things support technology, proactively bringing insights and recommendations.

Customer Experience and Proactive Support

• Identify high-friction, low-satisfaction customer interaction paths and lead initiatives to remove or redesign them.
• Analyze user behavior and engagement data to surface opportunities for proactive outreach, delivering the right support touchpoint at the right moment in the customer journey, segmented by role and persona.
• Partner with Product and Engineering teams to synchronize proactive support efforts with product launches and feature changes, and to surface important product feedback from support interactions back into the roadmap.

Operational Efficiency and Insight

• Continuously analyze support performance metrics and processes, translating data into concrete process improvements and automation investments.
• Reduce response and resolution times through intelligent automation and smarter ticket handling, while maintaining a strong agent experience.
• Define and track success metrics for automation initiatives, and communicate impact clearly to Support leadership and cross-functional stakeholders.

About You

Experience

•  5+ years in Support Operations, GTM Ops, Revenue Operations.
•  3+ years of hands-on experience with a support tech stack; direct Intercom experience a plus.
•  Proven track record of building and optimizing AI chatbots or automated customer interaction flows, with measurable impact on resolution or deflection rates.
•  Experience integrating support tools with adjacent platforms including CRMs, quality assurance tools, knowledge base systems, and workforce management systems.
•  Experience with automation tools (Zapier, N8N) a plus.

Skills and Mindset

• You don't wait to be told what to do. You identify the opportunity, build the case, and execute.
• You're highly analytical: comfortable moving from raw data to a clear narrative and recommendation.
• You're an experienced project manager who has led mid-to-large-scale system rollouts with well-defined project and communication plans.
• You're highly collaborative with strong communication skills: you work comfortably across support agents, engineers, and senior leadership, can set expectations clearly, and are willing to push back constructively when priorities need to be realigned.
• You're energized by the intersection of customer experience and technology and hold a high bar for both.

Location: United Kingdom (Hybrid – London preferred)
Experience: 2–4+ years in SaaS Onboarding, Implementation, or Sales Engineering, Solutions Architecture, Technical Project Management

Drive Value Realisation for Apollo’s UK Customers

Apollo.io is scaling rapidly across EMEA, and our sales-led SMB and Mid-Market customers require structured, high-touch onboarding to activate quickly and realise value from our platform.

We’re looking for a High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales. In this role, you will guide customers through structured onboarding programmes, align activation to their specific commercial objectives, and ensure meaningful, long-term adoption.

This is a high-ownership, customer-facing role suited to someone who thrives in fast-paced SaaS environments, enjoys solving complex customer challenges, and takes pride in delivering measurable outcomes.

What You’ll Do:

Own High-Touch Customer Onboarding

• Lead 3–6 structured onboarding sessions per customer.
  
  
• Manage a portfolio of 15–25 active onboarding accounts simultaneously.
  
  
• Conduct 15–20 customer meetings per week.
  
  
• Deliver structured, solution-oriented follow-ups with clear next steps and ownership.
  
  
• Maintain onboarding momentum and accountability across multiple stakeholders.
  
  
• Partner closely with Sales and Account Managers to ensure seamless handovers.
  
  

Your ability to manage concurrent onboarding journeys efficiently and professionally will directly impact customer satisfaction and retention.

Drive Goal-Led Activation

Activation is not feature-led — it is outcome-led.

You will:

• Analyse sales handover documentation to understand customer objectives.
  
  
• Conduct pre-session research to understand each customer’s go-to-market motion.
  
  
• Align onboarding sessions to their specific jobs-to-be-done.
  
  
• Prioritise workflows that drive measurable commercial impact (prospecting, account expansion, recruiting, etc.).
  
  
• Realign expectations where necessary while preserving trust and forward momentum.
  
  

Success in this role is measured by meaningful adoption and value realisation — not feature walkthroughs.

Navigate Cross-Functional Environments

• Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers.
  
  
• Handle escalations calmly and professionally.
  
  
• Document progress, milestones, and activation outcomes clearly.
  
  
• Continuously refine onboarding quality and delivery.
  
  

You’ll operate in a dynamic environment where priorities shift — maintaining structure, clarity, and professionalism is essential.

What Success Looks Like:

• Customers activate core workflows quickly and confidently.
  
  
• CSAT consistently ≥ 90%.
  
  
• Strong portfolio management with no dropped accounts or missed follow-ups.
  
  
• Reduced onboarding friction through proactive cross-functional coordination.
  
  
• Clear alignment between onboarding outcomes and customer commercial goals.
  
  

What We’re Looking For:

• Experience: 2–4+ years in SaaS OnboardingImplementation, or Sales Engineering, Solutions Architecture, Technical Project Management
  
  
• Hands-on experience with GTM tech stacks is required — including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains).
• Experience running structured onboarding programmes (multi-session journeys).
  
  
• Strong consultative communication skills with executive-level confidence.
  
  
• Proven ability to manage multiple customers simultaneously without sacrificing quality.
  
  
• Excellent organisational skills and follow-through.
  
  
• Comfortable handling difficult customer conversations and expectation resets.
  
  
• Native or fluent English.
  
  

Based in the UK and comfortable operating in a hybrid working environment (London preferred).

• Design and implement highly scalable backend services, data pipelines, and integration endpoints that perform reliably at high volume
• Gather product and engineering requirements; write design documents and drive technical discussions to align cross-functional stakeholders
• Drive and lead the full software development lifecycle: product requirements, architecture, solution design, development, quality assurance, and maintenance
• Build systems with observability as a first-class concern proper monitoring, alerting, and dashboards so issues are caught before customers notice
• Mentor others on best practices and effectively share knowledge across the engineering team
• Communicate development progress clearly to product leads, engineering managers, and other stakeholders
• Be comfortable introducing new technologies and new ideas as required, including AI tools that accelerate your workflow and the team’s
• Navigate ambiguity and roadblocks proactively when a project hits a wall, you find a path forward and maintain cadence
• Work effectively as part of a large global team, attending scrum ceremonies, team events, and manager 1:1s
• Provide and respond to technical and behavioral feedback from managers and peers in written and verbal form

• Proactively acts without being told what to do; identifies areas for improvement and drives best practices to deliver high-quality, performant, and scalable solutions
• Develops services that are highly available and scalable with proper monitoring and alerting in place
• Able to up-level the team by sharing knowledge and best practices across the engineering organization
• Able to deal with ambiguity and maintain momentum on projects even when hitting obstacles months in
• Full ownership of projects from start to finish because deployment is not the finish line
• Organized and able to effectively plan and break down large projects into smaller tasks that are easier to estimate and deliver
• Listens actively and seeks to understand others’ viewpoints before responding
• A creative and innovative problem solver with previous experience working in an agile, startup environment
• Confident in owning your role and bringing creative ideas to the hands of users
• AI-native working style: habitually leverages AI tools across coding, debugging, review, and documentation, and stays current with emerging capabilities

• Minimum 5 years of industry experience in backend development, at least 1-2 years in senior positions, developing large-scale applications
• Experience developing distributed web applications at scale
• Code that is comprehensible, well-structured, and highly performant
• Experience with database modeling (SQL or NoSQL)
• Experience using and designing RESTful services
• Strong knowledge of computer science fundamentals, including data structures, algorithms, and object-oriented design
• Proven experience leveraging AI tools to enhance software development processes, including code generation, debugging, and productivity optimization, with a willingness to stay current with emerging AI technologies
• Background in fast-scaling startup or high-velocity environments where going beyond your job title was the norm

About the Role

We are seeking a detail-oriented and motivated Senior Accountant to join our growing accounting team. In this role, you will play a key role in ensuring accuracy and efficiency across multiple areas, including expenses, cash, and international entities bookkeeping. 

Your responsibilities will include month-end close activities, account reconciliations, international entities accounting, financial analysis. You will also support process improvements, collaborate with external auditors (Big 4), and help drive operational efficiencies.

This is an individual contributor role reporting directly to the Senior Manager of Accounting while working closely with the broader finance and accounting team. Our team is collaborative, fast-moving, and committed to your professional development.

If you're looking for an opportunity to grow your career in a dynamic, remote-first environment, this role is for you!

What You’ll Do

Month-End Close

• Prepare and post journal entries, maintain account reconciliations, and prepare and contribute to the month-end close package
• Conduct variance analysis and clearly communicate trends and discrepancies to senior team members

International Entities

• Own end-to-end bookkeeping and month-end close for international subsidiaries, ensuring all accounts are fully reconciled
• Manage intercompany eliminations, foreign currency translation, and related balance sheet reconciliations
• Support statutory compliance requirements across jurisdictions in coordination with external advisors

Accruals

• Prepare and maintain accrual journal entries for US entity at month 
• Partner with FP&A and business owners to validate estimates, explain variances, and resolve discrepancies on a timely basis

Cash

• Reconcile cash accounts, including third-party payment processors, on a monthly basis
• Investigate and resolve reconciling items, escalating systemic issues to process owners

Audit & Process Improvement

• Support the annual audit by preparing and organizing PBC documentation for external auditors (Big 4)
• Identify and drive accounting process improvements with a focus on scalability and efficiency
• Assist with ad hoc projects and initiatives in a rapidly evolving environment

What We’re Looking For

Required

• Bachelor's degree in Accounting or a related field
• 2–4 years of relevant accounting experience, preferably in a SaaS or startup environment
• High attention to accuracy, detail, and problem-solving skills
• Strong Excel skills including pivot tables, VLOOKUPs, and data analysis
• Excellent communication skills — comfortable working cross-functionally at all levels
• Ability to work independently and collaboratively in a remote-first environment

Preferred

• CPA certification or active candidacy
• Big 4 or public accounting experience
• Experience with multi-currency accounting and foreign subsidiary bookkeeping
• Proficiency in NetSuite
• Spanish language proficiency

About the Role

We are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals.

You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies.

Responsibilities

• Lead New Hire Onboarding (Manila, Philippines ):
• Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
• Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
• Maintain and continuously iterate onboarding documentation, checklists, and training resources
• Design onboarding certification processes and track ramp milestones to measure readiness and success
  
  
• Ongoing Enablement facilitation designed:
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
• Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
• Create feedback loops and reporting mechanisms to ensure program effectiveness
  
  
• Build Scalable Programs:
• Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks
• Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
• Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals
  
  
• Measure and Iterate:
• Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments)
• Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes
• Champion a culture of learning and continuous improvement within the support organization
  
  

Qualifications

• 4+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs 
• SaaS industry experience required
• Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
• Strategic thinker with a track record of building programs that are data-informed and results-oriented
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
• Excellent cross-functional collaboration and stakeholder management skills
• Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems

About the Role

Apollo is hiring a Senior Counsel, Product to serve in a key support capacity for both the Legal team and the broader Apollo.io product and engineering teams.

This role is designed to be a “builder-operator” position: you will uplevel product counseling processes, implement scalable operating mechanisms, and provide clear risk guidance in a fast-paced, remote-first environment. Successful candidates will be natural builders, delighting implementing scalable processes for legal risk mitigation.  Cross-functional collaboration will be a crucial part of your day-to-day job as you work to build strong relationships throughout the business. 

What You’ll Do:

Provide Strategic Legal Support to the Product & Engineering Teams

• Support the product counseling function within the Apollo Legal team, including advising the product and engineering teams on compliance with laws, and crafting risk mitigation solutions that balance legal requirements with business objectives
• Develop relationships with product managers and engineering managers to embed the Product Legal team as a stakeholder in the product development process
• Review product documentation and designs in connection with product development, product launches and platform enhancements
• Monitor legal and regulatory developments and assess impact on Apollo’s product offerings

Scale the Product Counseling Function

• Support the product counseling function within the Apollo legal team, including processes and operations, working closely with product managers and engineering managers in developing best-in-class methods for legal review of our product development process
• Design, implement, and iterate on policies, processes, and procedures to improve the legal team’s engagement model with the product and engineering organizations with a focus on efficiency, automation and reportable metrics
• Develop training materials, legal playbooks and conduct training sessions for product and business teams

Support the Marketing Function

• Represent Legal as a stakeholder in the product launch process, including reviewing communications and marketing materials related to product launches
• Provide general marketing support, including content review and review of communications in connection with GTM pricing initiatives and strategic legal advice in connection with marketing campaigns initiatives 

Be a Team Player Alongside Privacy & Commercial

• Work closely with Apollo’s Privacy Legal team on shared goals and objectives
• Support the Commercial Legal function in escalated product-related contracting questions and vendor contract review related to product implementations

Required Qualifications:

• J.D. and active membership in at least one U.S. state bar (and ability to obtain in-house registration as required).
• 7-10 years of legal experience (law firm + in-house strongly preferred).
• Experience in a fast-paced, remote-first, global tech company; B2B SaaS strongly preferred.
• Ability to translate between business and technical risk and communicate clearly to business and technical constituencies
• Strong understanding of consumer protection laws and/or global data privacy laws
• Ability to work independently, prioritize tasks, and manage multiple projects efficiently in a fast-paced environment
• Builder-mentality - a roll-up your sleeves attitude to tackle with a collaborative, low-ego approach to collaborating across the organization

Preferred Qualifications

• Understanding of AI/ML legal and related regulatory landscape, including AI governance
• Comfortable with and/or interested in using AI tools to enhance drafting, research, and workflow efficiency
• Prior experience with international compliance issues more broadly

Apollo.io is hiring a Solutions Consultant II to be a trusted technical and strategic advisor across the full customer lifecycle—driving complex, high-stakes deals forward, accelerating time-to-value, and influencing long-term business outcomes. They are not only experts in solution architecture, but also serve as player-coaches who scale the impact of the SC function through mentorship, strategic influence, and reusable assets.

You will partner with AEs and AMs, Sales Leadership, Customer Success, Product, and Engineering to architect end-to-end solutions—from discovery through onboarding and expansion. You will also help scale the Solution Consulting team by building reusable assets, documenting best practices, and mentoring peers.

What You’ll Do

• Discovery & Value Selling – Lead technical and business discovery to uncover pain, success metrics, and buying criteria. Align Apollo to ROI, operational efficiency, and revenue impact through tailored narratives and demos, presenting confidently to technical and non-technical audiences.
  
  

• Sales Partnership – Co-own complex deals with AEs, influencing stakeholders, navigating buying committees, and mitigating evaluation risk through multi-threading.
  
  

• POC & Trial Execution – Design and run POC-based trials that validate impact early, define success metrics, and accelerate decision-making. Bridge pre-sale and post-sale to ensure smooth onboarding and expansion readiness.
  
  

• Technical Discovery & Solution Design – Engage technical stakeholders to design scalable, secure integrations. Produce system diagrams, data flows, and architecture that align with buyer objectives. Leverage REST APIs, CRM/marketing automation, and tools like Zapier to integrate Apollo into the GTM stack, decreasing customers’ time-to-value and long-term scalability.
  
  
• Tooling & Product Strategy – Service as the voice of the customer advising on GTM stack optimization and bring actionable feedback from the field to influence product roadmap priorities, GTM strategy, and customer experience.
  
  

• Full-funnel Solution Management – Co-create solutions that drive adoption, manage process change, and work closely with Onboarding and CS teams to mitigate post-sale risk to value realization.
  
  

• Mentorship & Enablement – Coach peers on discovery, demos, and technical strategy; contribute to internal enablement sessions. Build playbooks, demo environments, templates, and competitive resources that accelerate the entire team.

 What We’re Looking For

 Required

• 4–8+ years in Solution Consulting, Sales Engineering, or Technical Success, with at least 1 year in GTM tech experience and a track record of influencing complex, high-stakes SaaS deals.
  
  
• Proven ability to lead technical validation with a consultative approach that reduces evaluation risk and accelerates sales velocity for strategic accounts.
  
  
• Background in integration-heavy customer lifecycles, especially in RevOps and sales tech stack. Understanding of REST APIs, CRMs, data pipelines, and sales/marketing automation tools, with the ability to design scalable, integration-rich solutions.
  
  
• Executive-level communication skills — able to present credibly to VP- and C-level stakeholders while adapting technical depth to the audience.
  
  
• Cross-functional operator — partners effectively with Sales, Onboarding, CS, Product, and Engineering to deliver measurable customer outcomes.
  
  
• Comfortable leveraging AI-native GTM tools in daily workflows to enhance discovery, solution design, and customer enablement.
  
  
• Experience maximizing post-sale GTM tech impact — architecting adoption, enablement, and expansion strategies that help revenue teams realize the full value of their technology investments and drive measurable pipeline or retention gains.
  
  

 Nice to Have

• Past experience at a fast-growing PLG or dual-motion SaaS company.
  
  
• Proven success as a player-coach — mentoring peers, contributing scalable assets, and elevating team performance.
  
  
• Recognized as a thought leader in sales technology, marketing automation, efficiency leveraging AI or RevOps best practices

• Design and implement highly scalable backend endpoints
• Gather product requirements and write design docs to satisfy product needs
• Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance
• Mentor others on best practices and effectively share knowledge
• Ability to effectively communicate development progress to the product lead, engineering manager, and other stakeholders
• Be comfortable introducing new technologies and new ideas as required
• Work effectively as part of a large global team
• Attend and engage in scrum ceremony meetings, team parties, and manager 1:1s
• Provide feedback to co-workers in written and verbal form and respond to technical and behavioral feedback from managers and peers

• Proactively acts without being told what to do. Able to identify areas of improvement and driving best practices to deliver high quality, performant, and scalable solutions
• Develops services that are highly available and scalable with proper monitoring and alerting in place
• Able to up-level the team by sharing knowledge and best practices with the engineering team
• Able to deal with ambiguity
• Ownership of projects from start to finish. Just because the project has been deployed doesn’t mean it’s done
• Organized and able to effectively plan and breakdown large projects into smaller tasks that are easier to estimate and deliver
• Lets others speak and seek to understand their viewpoints
• A creative and innovative problem solver & previous experience working in an agile, startup environment
• Confident in owning your role, and bringing creative ideas to the hands of our users

• Minimum 5 years of industry experience in backend development, at least 1-2 years in senior positions, developing large-scale applications
• Experience developing distributed web applications
• Your code is comprehensible, well-structured, highly performant
• Experience with database modeling (SQL or NoSQL both OK)
• Experience with using and designing RESTful services
• Strong knowledge of computer science fundamentals, including data structures, algorithms, and object-oriented design
• Proven experience leveraging AI tools to enhance software development processes, including code generation, debugging, and productivity optimization. Candidates should demonstrate fluency in integrating AI-driven solutions into their workflows and a willingness to stay current with emerging AI technologies

As a Customer Support Team Lead, you will play a critical role in driving the success of our customer support team by coaching and developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition. You will be responsible for monitoring team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products. This role requires a proactive leader who thrives in a data-driven environment, excels in cross-functional collaboration, and is committed to driving both employee and customer success.

Responsibilities

• 2+ years in a leadership role within customer support or a related field. 
• Prior experience with SaaS, CRM, and telephony tools is a bonus
• English (Advanced Level Required)
• Contribute to in-office leadership presence, supporting employees in a hybrid/in-office environment while maintaining a strong connection with remote teams. 
• Provide consistent coaching and developmental feedback through weekly 1:1 meetings, ensuring discussions focus on behavioral improvements and performance trends. 
•  Utilize key performance indicators (KPIs) to identify areas for growth and focus discussions on the behaviors driving results.
• Document insights from performance inspections and develop action plans to address areas of opportunity.
• Plan and lead weekly team meetings in alignment with our company values focusing on team skill development, team-building, and important business updates. - Foster a culture of continuous learning through training sessions, mentoring, and career progression planning.
• Maintain open lines of communication across teams, providing clear and timely updates on processes, changes, and performance expectations. - Embody customer obsession by serving as the primary escalation point for unresolved customer issues, ensuring timely and satisfactory resolution. 
• Actively contribute to cross-functional projects aimed at enhancing customer experience and driving retention.
• Lead by example in ethical decision-making, fostering inclusivity, fairness, and integrity in all interactions. 

Competencies

• Coaching & Development. Ability to mentor, guide, and upskill employees through structured coaching plans.
• Team Engagement & Motivation.  Builds a positive work environment that drives team performance and morale.
• Conflict Resolution. Effectively manages disputes, escalations, and difficult conversations with professionalism.
• Recognition & Employee Support – Ensures employees feel valued and supported through structured recognition programs.
• KPI Analysis & Reporting – Proficient in tracking, analyzing, and leveraging performance data (CSAT, AHT, FCR, SLA).
• Accountability & Goal Setting - Holds employees accountable through coaching, action plans, and performance reviews.
• Operational Inspection & Risk Management – Maintains oversight of business health through proactive inspection processes.
• Customer Advocacy – Understands customer needs and ensures support processes align with customer expectations.
• Escalation & Issue Resolution – Quickly identifies customer concerns, escalating when necessary to ensure high-quality resolutions.
• Quality Assurance (QA) & Continuous Improvement – Uses QA insights to refine support processes and improve service delivery.
• Cross-Functional Collaboration – Works effectively with leadership, HR, product, and other departments.
•  Stakeholder Management – Ensures clear communication with both local and global teams to align strategies.
•  Change Management – Clearly communicates new policies, tools, and strategies while securing buy-in from employees.
•  Workflow & Process Optimization – Identifies inefficiencies in support operations and recommends process improvements.
•  Knowledge Management – Ensures accurate and updated documentation of processes, FAQs, and customer resources.
• CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) – Utilizes customer support tools effectively. - Data Analytics & Reporting Tools
• Proficient in dashboards and performance tracking platforms. 
• Crisis Management – Able to quickly assess and resolve operational or customer-impacting issues. 

We are seeking an experienced Workforce Manager to lead and optimize our support team's operational efficiency. This role will oversee real-time management, forecasting, scheduling, and capacity planning to ensure the right staffing levels are maintained across all customer support channels.

 The Workforce Manager will play a critical role in aligning staffing strategies with business goals, ensuring that service level agreements (SLAs) are met while optimizing costs and agent productivity. This individual will lead a team of Real-Time Analysts (RTA) and Scheduling Analysts, collaborating closely with Customer Support Leadership, HR, and Finance to develop best-in-class workforce management practices. The ideal candidate is data-driven, proactive, and experienced in WFM methodologies. They should be able to analyze trends, recommend adjustments, and drive process improvements that enhance efficiency and customer experience.

• Develop and implement long-term workforce strategies to support business objectives and expected volume growth. 

• Lead forecasting and capacity planning efforts, ensuring accurate staffing models across multiple channels (phone, chat, email, etc.)

• Build and refine staffing models that balance service levels, labor costs, and agent utilization.

• Manage headcount planning and hiring recommendations, working closely with Recruiting to ensure staffing needs are met on time. Real-Time & Scheduling Operations

• Oversee real-time monitoring and intraday adjustments to ensure SLAs are met.

• Manage a team of Real-Time Analysts and Scheduling Analysts, coaching them to enhance workforce efficiency.

• Ensure adherence tracking and schedule compliance, minimizing shrinkage and idle time.

 • Drive continuous improvement initiatives to optimize agent occupancy, reduce handle time, and improve overall efficiency. Reporting & Data Analysis

 • Monitor and report on key WFM metrics, including forecast accuracy, occupancy, adherence, and SLA performance.

• Provide regular workforce analytics and recommendations to leadership for operational improvements.

 • Develop and maintain dashboards and reports to track agent performance and staffing trends. Collaboration & Stakeholder Management

• Partner with Customer Support Leadership to align workforce management with business priorities.

• Work closely with Finance & HR to manage labor costs, headcount planning, and budgeting.

 • Collaborate with Technology & Ops teams to optimize workforce management tools and automation.

 • Drive engagement with front-line managers to ensure effective communication of schedules, adherence expectations, and workforce updates.

We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.

 The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency.

 If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you!

Responsibilities

• 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
• Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
• English Level: Advanced
• Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels.
• Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs).
• Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions.
• Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership.
• Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
• Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy.
• Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem.

Competencies

• Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments.
• Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time.
• Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution.
• Technical Proficiency – Experience with WFM tools and contact center platforms.
• Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience.
• Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking.

We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.

 The RTA will be responsible for monitoring live service levels, managing real-time adherence, and making proactive decisions to improve team efficiency.

 If you are data-driven, thrive in fast-paced environments, and love problem-solving, this role is for you!

Responsibilities

• 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
• Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
• English Level: Advanced
• Real-Time Monitoring: Oversee and evaluate queue activity across multiple support channels, including chat, email, and voice channels.
• Adherence & Optimization: Ensure representatives adhere to schedules, breaks, and planned activities, while making real-time adjustments to meet service level agreements (SLAs).
• Intraday Planning: Analyze trends and modify staffing plans in real-time to optimize coverage and minimize service disruptions.
• Incident Management: Manage unexpected events (e.g., outages, spikes in demand) by coordinating immediate staffing adjustments with leadership.
• Collaboration: Work closely with Support Leaders, Workforce Planners, and Recruiters to meet short-term and long-term staffing requirements.
• Reporting & Insights: Utilize real-time reports and actionable insights to enhance workforce strategy.
• Tool Utilization: Utilize WFM software (Assembled, Intercom or relevant similar systems) to increase efficiency and automate processes in the WF ecosystem.

Competencies

• Data-Driven Decision Making – Ability to analyze data quickly and make informed workforce adjustments.
• Agility & Problem-Solving – Quickly adapts to shifting priorities and resolves workforce challenges in real time.
• Communication & Collaboration – Works well cross functionally to ensure smooth workforce execution.
• Technical Proficiency – Experience with WFM tools and contact center platforms.
• Customer-Centric Mindset – Understands the impact of workforce decisions on customer experience.
• Attention to Detail – Ensures accuracy in scheduling, forecasting, and adherence tracking.

We're looking for a GTM Engineer to join Apollo's SMB team — a rare blend of outbound campaign strategist, AI-native systems builder, and trusted customer advisor. This role is for someone who thrives at the intersection of modern go-to-market execution and intelligent automation: designing and deploying scalable intervention playbooks that drive adoption, credit consumption, and revenue growth across a high-volume book of accounts.

The GTM Engineer is Apollo's improvement on the CSM: a success architect who doesn't just manage relationships — they build the systems that make those relationships scale.

What You'll Do

• Own customer outcomes post-sale: GRR (95%+), NRR, product adoption, and credit consumption growth across your Managed book of accounts.
• Design and execute GTM campaigns at scale: Build layered, signal-based outbound workflows — from ICP definition and enrichment logic through to messaging, sequencing, and feedback loops — that drive measurable pipeline and expansion.
• Turn usage data into interventions: Use product telemetry (Apollo, Vitally, Hex) and behavioral signals to identify adoption gaps, expansion triggers, and churn risk across your book — and act on them before customers ask you to.
• Configure Apollo to power AI-driven workflows: Build agentic systems — with appropriate QA and guardrails — that automate and optimize outreach, credit consumption, and seat expansion plays for your accounts.
• Advise customers on GTM strategy: Partner with RevOps, Sales, and Marketing contacts to align Apollo to their pipeline and revenue objectives — and prove ROI with measurable lift.
• Build for the team, not just your book: Create playbooks, campaign templates, and reusable assets that make the entire Managed team more effective.

Who You Are

• 4+ years in RevOps, Growth, Sales Development, or GTM consulting — with a track record of owning campaign performance and customer outcomes.
• AI-native: You're currently designing GTM campaigns, workflows, and systems agentically. You've built with tools beyond foundational models — MCP, n8n, Clay, Bolt, or Lovable — and you understand how to apply QA and guardrails to ensure your systems perform reliably.
• A systems thinker: You spot inefficiencies, rebuild broken workflows, and design for repeatability. You don't just execute playbooks — you improve them.
• Data-fluent: You make decisions from signals, not gut feel. ICP, TAM, SAM, conversion rates, and attribution models are core to how you think about GTM performance.
• Execution-obsessed: You manage a high-volume book with discipline — structured weekly rhythms, clear prioritization, and a bias toward impact over activity.
• Customer-facing and outcome-oriented: You build relationships that stick and measure your success by your customers' results, not just your own activity metrics.

We're looking for an experienced GTM Engineer to own Apollo's most strategic customer relationships. This is a rare blend of enterprise account strategist, AI-native systems builder, and trusted executive advisor — someone who can operate at the C-suite level as naturally as they can architect a signal-based outbound campaign.

The GTM Engineer is Apollo's answer to the CSM: a success architect who designs and deploys customer interventions that drive adoption, credit consumption, and revenue growth. On the Mid-Market team, you're not just managing accounts — you're navigating complex organizations, building relationships across multiple stakeholder layers, and ensuring that every buying persona from RevOps to the CRO is aligned on value.

What You'll Do

• Own customer outcomes post-sale: GRR (>95%), NRR, product adoption, and credit consumption growth across a portfolio of Apollo's highest-value accounts.
• Multithread across complex organizations: Build and maintain active relationships with 3+ stakeholders per account — spanning RevOps, Sales Leadership, Marketing, and the C-suite — to drive alignment on GTM strategy and expansion outcomes.
• Configure Apollo to power AI-driven workflows: ICP definition, signal-based sequencing, messaging architecture, and campaign design tailored to each account's unique GTM motion.
• Turn usage data into expansion: Use product telemetry and behavioral signals to identify and execute upsell, seat expansion, and credit consumption opportunities before customers ask for them.
• Advise executives on GTM strategy: Present credibly to VP- and C-level stakeholders, proving ROI with measurable lift and influencing how your accounts think about their entire go-to-market motion and tech stack.
• Protect and grow your book: Identify and mitigate churn risk early by ensuring your accounts are never single-threaded and value is visible across the organization.

Who You Are

• 6+ years in Solution Engineering, GTM consulting, Customer Success, RevOps, Growth, or Sales Development — with a clear track record of influencing complex, multi-stakeholder accounts.
• A natural multi-threader: You've successfully expanded relationships beyond a single champion inside enterprise accounts. You know how to get a VP of Sales and a Head of RevOps aligned without being in the same room.
• AI-native: You're currently designing GTM campaigns, workflows, and systems agentically. MCP isn't a buzzword to you — it's how you work.
• Analytically fluent: You speak in signals, segments, and pipeline impact. ICP, TAM, SAM, and attribution models are core to how you think.
• Executive-ready: You present confidently to C-suite stakeholders, adapt your message to the audience, and can hold a strategic business conversation as easily as a technical one.
• Customer-obsessed: You build lasting relationships and raving fans. Your accounts don't churn because they don't want to leave.

Success Looks Like

• Retention >95% across your Mid-Market book
• Consistent credit consumption uplift (10%+ NRR)
• Seat expansion and CSQL generation
• Executive-level relationships maintained across every Mid-Market account

We're looking for an experienced GTM Engineer to own Apollo's most strategic customer relationships. This is a rare blend of enterprise account strategist, AI-native systems builder, and trusted executive advisor — someone who can operate at the C-suite level as naturally as they can architect a signal-based outbound campaign.

The GTM Engineer is Apollo's answer to the CSM: a success architect who designs and deploys customer interventions that drive adoption, credit consumption, and revenue growth. On the Mid-Market team, you're not just managing accounts — you're navigating complex organizations, building relationships across multiple stakeholder layers, and ensuring that every buying persona from RevOps to the CRO is aligned on value.

What You'll Do

• Own customer outcomes post-sale: GRR (>95%), NRR, product adoption, and credit consumption growth across a portfolio of Apollo's highest-value accounts.
• Multithread across complex organizations: Build and maintain active relationships with 3+ stakeholders per account — spanning RevOps, Sales Leadership, Marketing, and the C-suite — to drive alignment on GTM strategy and expansion outcomes.
• Configure Apollo to power AI-driven workflows: ICP definition, signal-based sequencing, messaging architecture, and campaign design tailored to each account's unique GTM motion.
• Turn usage data into expansion: Use product telemetry and behavioral signals to identify and execute upsell, seat expansion, and credit consumption opportunities before customers ask for them.
• Advise executives on GTM strategy: Present credibly to VP- and C-level stakeholders, proving ROI with measurable lift and influencing how your accounts think about their entire go-to-market motion and tech stack.
• Protect and grow your book: Identify and mitigate churn risk early by ensuring your accounts are never single-threaded and value is visible across the organization.

Who You Are

• 6+ years in Solution Engineering, GTM consulting, Customer Success, RevOps, Growth, or Sales Development — with a clear track record of influencing complex, multi-stakeholder accounts.
• A natural multi-threader: You've successfully expanded relationships beyond a single champion inside enterprise accounts. You know how to get a VP of Sales and a Head of RevOps aligned without being in the same room.
• AI-native: You're currently designing GTM campaigns, workflows, and systems agentically. MCP isn't a buzzword to you — it's how you work.
• Analytically fluent: You speak in signals, segments, and pipeline impact. ICP, TAM, SAM, and attribution models are core to how you think.
• Executive-ready: You present confidently to C-suite stakeholders, adapt your message to the audience, and can hold a strategic business conversation as easily as a technical one.
• Customer-obsessed: You build lasting relationships and raving fans. Your accounts don't churn because they don't want to leave.

Success Looks Like

• Retention >95% across your Mid-Market book
• Consistent credit consumption uplift (10%+ NRR)
• Seat expansion and CSQL generation
• Executive-level relationships maintained across every Mid-Market account

Senior Marketing Manager

About the Company

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest-growing in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in a unified platform. By helping revenue professionals find accurate contact information and automate outreach, Apollo.io turns prospects into customers. Apollo raised a Series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and counts JD Sherman, former President and COO of HubSpot, among its board members.

About the Role

We are seeking a dynamic and detail-oriented Marketing Operations Program Manager to support the efficiency and execution of our marketing initiatives. Reporting to the Senior Manager of Marketing Operations, this role will focus on partnering with external agencies to coordinate and manage the development of marketing campaigns and assets. The ideal candidate is a proactive collaborator with strong project management skills, a deep understanding of marketing operations, and the ability to ensure seamless execution of marketing efforts in a fast-paced, high-growth environment.

Key Responsibilities

Agency Partnership & Coordination

• Act as the primary point of contact for external marketing agencies, managing relationships and ensuring alignment on project goals, timelines, and deliverables.
• Coordinate the development of marketing assets (e.g., digital campaigns, content, creative materials) with agencies, ensuring adherence to brand guidelines and campaign objectives.
• Oversee agency workflows, including brief creation, feedback loops, and approval processes, to ensure timely and high-quality delivery of marketing materials.
• Collaborate with internal teams and agencies to align on campaign strategies, audience targeting, and messaging.

Campaign Execution & Project Management

• Manage end-to-end project plans for marketing campaigns, ensuring alignment with the broader marketing strategy and operational processes.
• Facilitate the execution of campaigns by coordinating tasks across internal teams (e.g., content, design, demand generation) and external agency partners.
• Track project milestones, budgets, and deliverables, ensuring campaigns are delivered on time and within scope.
• Support the Senior Manager of Marketing Operations in implementing standardized processes for campaign execution and operational intake.

Marketing Technology Support

• Assist in the utilization of marketing technology platforms (e.g., HubSpot, Marketo, Salesforce) to support campaign execution and data integration.
• Ensure agency deliverables integrate seamlessly with Apollo’s marketing technology stack and custom marketing control plane.
• Support data accuracy and compliance in campaign-related activities, including audience segmentation and lead management.

Performance Tracking & Reporting

• Work with the Senior Manager of Marketing Operations and Analytics & Intelligence teams to track campaign performance and report on KPIs.
• Provide insights on agency-driven campaign effectiveness, contributing to broader marketing performance analyses.
• Ensure agency deliverables meet quality standards through QA processes and performance reviews.

Cross-Functional Collaboration

• Partner with internal marketing teams (e.g., demand generation, content, product marketing) to align agency work with Apollo’s go-to-market strategy.
• Collaborate with sales and revenue operations to ensure smooth lead handoffs and alignment on campaign objectives.
• Support global campaign efforts, including coordination with the global communication preference center for opt-in/opt-out preferences.

Qualifications

• 6+ years of experience in marketing operations, project management, or a related role, with at least 1 year working directly with external agencies.
• Strong project management skills, with experience managing multiple stakeholders, timelines, and deliverables.
• Familiarity with marketing technology platforms (e.g., HubSpot, Marketo, Salesforce) and their application in campaign execution.
• Excellent communication and relationship-building skills, with a proven ability to manage agency partnerships and internal cross-functional teams.
• Analytical mindset with experience tracking campaign performance and contributing to data-driven decisions.
• Detail-oriented with a focus on operational excellence and quality assurance in marketing execution.
• Bachelor’s degree in marketing, business, communications, or a related field; project management certifications (e.g., PMP, Agile) a plus.

About the Role

Apollo’s Poland office is one of our most technically talented and tightly-knit engineering hubs, and the person who recruits for it needs to be exceptional. We are hiring a Senior Technical Recruiter to own end-to-end hiring for our Poland team: a permanent, solo role with real autonomy, real ownership, and real impact on how we build one of Apollo’s most important technical sites.

This is not only a req-execution role. You will be a system-level operator: designing and improving how hiring works in Poland, acting as a trusted advisor to Engineering leaders, building Apollo’s employer brand in the local market, and bringing AI-native workflows to everything you do. You come with your own playbook, you adapt it to our context, and you make it better.

Beyond recruiting, you will work alongside Apollo's Poland People Operations team members to support the broader employee experience in Poland. Together, you will ensure Poland-based employees are well-supported and that people processes run smoothly. Your recruiting-first background makes you a natural complement to a more HR-specialist colleague, you bring talent market knowledge, candidate experience instincts, and a builder's mindset to a team.

You will report to our Technical Recruitment Manager and work closely with the broader People and Talent team globally. You will be the single point of contact for all things TA in Poland, which means the best candidates in the market know Apollo because of you.

What You’ll Do

Own Full-Cycle Technical Recruiting

• Run end-to-end hiring for Software Engineers (Backend, Frontend, Fullstack, Staff and above) and other technical roles across the Poland office, from sourcing strategy through offer close
• Partner deeply with Engineering and Product leaders to understand role requirements, craft accurate scorecards, and act as a trusted advisor on hiring decisions and market realities
• Build and maintain strong pipelines of passive technical talent through creative sourcing strategies, going well beyond LinkedIn Recruiter into niche Polish tech communities, referral networks, and direct outreach
• Influence hiring decisions using data-driven pipeline analytics, market benchmarks, and funnel insights

Drive System-Level Impact

• Identify systemic problems in the Poland hiring process and design solutions that change how we operate, not just patches but durable improvements
• Design and implement AI-powered recruiting workflows that improve sourcing speed, outreach personalisation, pipeline analytics, and candidate screening, bringing tools beyond basic prompt usage including structured automations, integrations, and agentic workflows
• Build recruiting frameworks and playbooks that can scale with the Poland team as it grows
• Orchestrate cross-functional coordination across Talent Acquisition, People Ops, Compensation, and business teams to ensure a seamless hiring-to-onboard-to growth experience
• Partner with the Poland People Ops team member to support employees on HR queries, policies, and benefits, and help localise and communicate those policies for the Polish context

Champion Candidate Experience and Employer Brand

• Design and continuously improve the candidate experience across every stage of the hiring funnel, from first touch to offer, ensuring Apollo is known as a standout employer in the Polish tech market
• Own Apollo’s employer brand presence in Poland through community engagement, social content, partnerships with local universities and tech networks, and event presence that builds Apollo’s reputation as a destination for top Polish engineering talent
• Act as a culture carrier for the Poland office, representing Apollo’s values, energy, and mission in every candidate interaction and contributing to employee engagement initiatives and team events that make Poland a great place to work

Elevate the Team

• Share workflows, processes, and frameworks with the broader TA team globally, raising the standard for how technical recruiting is done at Apollo
• Identify and surface insights from the Poland talent market that inform global TA strategy
• Contribute to cross-functional People and Talent initiatives beyond pure recruiting, including People Ops workflows, onboarding process improvements, and talent branding projects

What You’ll Bring

• 5 or more years of full-cycle technical recruiting experience with strong experience in high-growth startup or scaleup environments and have previously built an employer brand presence for a tech company in Poland.
• Deep technical credibility: you understand engineering roles, levels, and technical requirements well enough to source, assess, and advise effectively without needing to be told what to look for
• A proven track record of operating as a trusted strategic partner to Engineering and Product leaders: you shape hiring strategy, influence decisions, and push back with data when needed
• Strong data and analytics capability: you build pipeline reports, diagnose funnel bottlenecks, identify systemic patterns, and use structured analysis to drive stakeholder decisions
• An AI-native mindset with the receipts to prove it: you have built AI-powered recruiting workflows, can describe the specific tools and automations you use, and are already thinking about what you would build at Apollo
• Some exposure to HR generalist or People Operations work, whether in a formal capacity or as part of a broad TA role, and a genuine curiosity to learn the Polish employment landscape
• Collaborative by nature, with strong EQ and discretion, experience working closely with an HR partner to build trust with employees
• Exceptional candidate experience instincts: you think of recruiting as sales, not administration, and you design processes that reflect that
• Self-sufficiency and extreme ownership: you do not need to be managed to produce results. You observe, diagnose, build, and execute. You bring your own workflows and improve them for Apollo’s context
• [Preferred] Based in one of the major cities (Krakow, Poznan or Warsaw)

Role Summary:

Apollo.io is building its foundational team of sellers responsible for taking the company into the enterprise segment. In this full-cycle land, expand, and renew role, you will drive our growth into organizations with 1,000+ employees by acquiring new logos, retaining and renewing existing customers, and expanding accounts across your book of business.

As a founding member of this new segment, you’ll shape our motion, influence strategy, and set the standard for how Apollo wins in larger, more complex environments. This role is ideal for a high-performing seller who wants meaningful ownership, greenfield opportunity, and the ability to directly impact Apollo’s next phase of growth.

What You’ll Do:

New Logo Acquisition 

• Own a defined set of enterprise accounts (1,000+ employees) as part of Apollo’s first team dedicated to this segment.
• Proactively engage Director, VP, and C-suite leaders across Sales, Marketing and RevOps to build qualified pipeline and close new logos.
• Partner with the Outbound BDR team to drive incremental pipeline.
• Build a repeatable motion for engaging enterprise prospects as Apollo scales upmarket.
• Achieve 3X pipeline coverage and exceed new business acquisition targets.
  
  

Account Expansion

• Mature your understanding of your customers’ business goals to identify cross-sell and upsell opportunities.
• Build account plans that maximize adoption and generate multi-year growth across your accounts.Partner with Customer Success, Product, and RevOps to ensure customers receive high-impact value that drives expansion revenue.Influence Apollo’s upmarket playbook by identifying expansion patterns and informing product and GTM strategy.

Revenue Retention & Renewals

• Own renewals across your book of business with strong preparation, forecasting, and value-focused executive conversations. 
• Identify churn risks early and collaborate cross-functionally to drive adoption and prevent attrition.
• Build multi-threaded relationships to ensure account stability and long-term success.

Sales Strategy & Execution

• Use a data-driven approach to identify high-potential logo, expansion, and renewal opportunities.
• Maintain precise pipeline hygiene and forecast revenue within a 10% accuracy margin.
• Contribute to the development of Apollo’s enterprise GTM strategy through real-time insights from customer conversations.
• Leverage Apollo’s platform and your outbound expertise to build meaningful relationships and position Apollo as a mission-critical revenue engine.

Mindset & Culture

• Bring a “hunter + farmer” mentality - you’re equally strong in outbound acquisition and long-term account growth.
• Thrive in a fast-paced, high-ownership environment where processes, playbooks, and systems are still being built.
• Embrace a collaborative, ambitious, and customer-first culture.
• Operate with a builder’s mindset: resourceful, solutions-oriented, and motivated by being part of a founding go-to-market team.

What We’re Looking For:

• 7+ years of quota-carrying AE experience, ideally with both new business and expansion ownership in GTM enterprise SaaS.
• Consistent track record of exceeding quota across new business, expansions, and renewals.
• Experience selling into enterprises (1,000+ employees) and navigating multi-threaded executive-level deals.
• Fluency in sales methodologies such as Command of the Message and qualification frameworks like MEDDPICC.
• Strong ability to manage the full customer lifecycle from prospecting to renewals, while maintaining a strategic and consultative approach.
• High degree of ownership, grit, and adaptability suited for a founding team environment.
• Excellent communication, executive presence, negotiation skills, and cross-functional partnership abilities.

What You'll Do:

Pipeline & Sales Process Execution:

• Lead the entire sales cycle—from initial discovery and product demonstrations to negotiation and closing—typically within 30 days.
• Manage predominantly inbound leads, identifying and nurturing relationships with potential clients.
• Conduct 5-8 initial discovery calls daily, facilitating 25-40 weekly meetings, and generating approximately 14 qualified (Stage 2) opportunities per week.
• Maintain a consistent pipeline growth of at least 3x month-over-month.
• Confidently close around 15 deals monthly, ranging from $5,000 to $20,000 each.
• Consistently meet or exceed a quarterly sales quota of $165,000 ($55,000/month).
• Skillfully manage your schedule to balance buyer research, demos, Salesforce administration, follow-ups, pricing discussions, and internal meetings.
• Effectively handle objections and confidently drive conversations to closure.

Sales Strategy & Deal Management:

• Master the Discovery phase—asking strategic, consultative questions to uncover customer challenges and align Apollo’s solutions.
• Build strategic relationships within client companies, primarily engaging with Directors and above in Sales, Marketing, and Revenue Operations.
• Provide clear, accurate pipeline forecasting, confidently predicting outcomes within a 10% margin.

More About You:

• Contribute proactively with innovative ideas that align with Apollo’s culture, values, and growth vision.
• Engage authentically within a diverse, inclusive, and high-performing team environment.
• Maintain clarity and drive toward daily, weekly, and monthly objectives with a consistently positive, growth-oriented mindset.
• Embrace accountability, learning equally from successes and setbacks.

What We're Looking For:

• 1-4 years experience handling high-volume inbound sales opportunities.
• 1+ years closing experience, preferably in SaaS or technology sales.
• Proven track record as a top performer.
• Exceptional consultative selling skills, able to clearly link Apollo’s capabilities to customer pain points.
• Comfortable thriving in a fast-paced, target-driven environment with a history of exceeding revenue goals.
• Goal-oriented, collaborative individuals passionate about problem-solving.
• Strong communicator able to influence stakeholders across technical and non-technical roles.
• Agile learner who quickly adapts to new technologies and strategies.
• Coachable with an eagerness to learn, grow, and elevate their skillset.
• Able to work in the Austin WeWork space 3x per week.

What You'll Do:

Pipeline & Sales Process Execution:

• Lead the entire sales cycle—from initial discovery and product demonstrations to negotiation and closing—typically within 30 days.
• Manage predominantly inbound leads, identifying and nurturing relationships with potential clients.
• Conduct 5-8 initial discovery calls daily, facilitating 25-40 weekly meetings, and generating approximately 14 qualified (Stage 2) opportunities per week.
• Maintain a consistent pipeline growth of at least 3x month-over-month.
• Confidently close around 15 deals monthly, ranging from $5,000 to $20,000 each.
• Consistently meet or exceed a quarterly sales quota of $165,000 ($55,000/month).
• Skillfully manage your schedule to balance buyer research, demos, Salesforce administration, follow-ups, pricing discussions, and internal meetings.
• Effectively handle objections and confidently drive conversations to closure.

Sales Strategy & Deal Management:

• Master the Discovery phase—asking strategic, consultative questions to uncover customer challenges and align Apollo’s solutions.
• Build strategic relationships within client companies, primarily engaging with Directors and above in Sales, Marketing, and Revenue Operations.
• Provide clear, accurate pipeline forecasting, confidently predicting outcomes within a 10% margin.

More About You:

• Contribute proactively with innovative ideas that align with Apollo’s culture, values, and growth vision.
• Engage authentically within a diverse, inclusive, and high-performing team environment.
• Maintain clarity and drive toward daily, weekly, and monthly objectives with a consistently positive, growth-oriented mindset.
• Embrace accountability, learning equally from successes and setbacks.

What We're Looking For:

• 1-3 years experience handling high-volume inbound sales opportunities.
• 1+ years closing experience, preferably in SaaS or technology sales.
• Proven track record as a top performer.
• Exceptional consultative selling skills, able to clearly link Apollo’s capabilities to customer pain points.
• Comfortable thriving in a fast-paced, target-driven environment with a history of exceeding revenue goals.
• Goal-oriented, collaborative individuals passionate about problem-solving.
• Strong communicator able to influence stakeholders across technical and non-technical roles.
• Agile learner who quickly adapts to new technologies and strategies.
• Coachable with an eagerness to learn, grow, and elevate their skillset
• Must be willing to be in office 3 days per week
   

As an Account Manager within our SMB segment (1 to 200 employees), you will drive expansion revenue and retention across a book of business (~300 accounts) with Apollo’s largest customer segment: small businesses. You will be responsible for managing and growing relationships with our existing customers. Your primary focus will be ensuring customers achieve their desired outcomes with our platform, maximizing account value, and identifying expansion opportunities. You will work closely with Customer Success, Support, Onboarding and Product teams to deliver a seamless customer experience. This is a hybrid role, three days in office. 

Day in the life…

Pipeline & Sales Process Execution 

• Manage the entire sales process from initial conversation, trial management, negotiation, legal, and close with an average deal cycle of 30 days or less. 
• Negotiate a high volume of renewals (~10) each month within your book of business. 
• Manage a pipeline of primarily inbound inquiries from your book of business to identify, engage, and develop relationships with potential buyers.
• Responsible for taking 5+ meetings per day between upsells and renewals, running 25+ meetings per week. 
• Consistently create 3x pipeline month over month.
• Achieve and exceed monthly and quarterly quotas
• Capable of time management and accountable to own your schedule to structure your day and accomplish - running initial meetings, showing a demo of our platform, Salesforce hygiene and admin work, customer escalations, follow up meetings, pricing calls and various company calls and meetings.
• Confident handling objections with a prospect on a call.

Sales Strategy & Deal Management

• Ability to tier your account list to identify top expansion opportunities as well as top ‘at risk’ accounts.
• Proficient in the sales process, and specifically the Discovery step. Asking questions in a consultative way and actively listening to tie back to value and business driven outcomes.
• Collaborate with businesses that have a maximum of 200 employees.
• Communicate directly with Director and above level contacts primarily within the sales, marketing, and RevOps departments.
• Ability to effectively articulate how our platform can solve customer challenges to drive expansion opportunities. 
• Clearly articulate an overview of your pipeline and deals in your funnel at each stage.
• Accurately predicting your most likely outcome within a 10% margin.

Mindset and Behaviors 

• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Engage as your unique self in a diverse, inclusive and high-performing team
• Thrive in a competitive environment, embracing challenges, enjoying objection handling, and using setbacks as fuel to improve and win.
• Have a positive outlook, a strong ability to take responsibility for successes and failures, and a relentless drive to keep improving.
• Maintain a sharp focus on your goals and a belief that your daily, weekly and monthly activities will help achieve them
• Possess a competitive spark, a hunger to win, and a determination to outperform in a fast-paced, high-stakes environment.
• Be a self-starter who proactively identifies opportunities, takes initiative, and stays motivated in the face of multiple objections and “no’s.”
• Embody a team selling approach. Proactively engaging with leadership to support selling. 

Qualifications

• Have at least 1 year of experience owning a large book of existing accounts (~500+ accounts) within the SMB segment (<200 employees), working majority expansion opportunities and owning retention. (SaaS experience is a plus)
• Top performer in your current role. 
• Proven track record of consistently meeting targets, min of 3 trailing quarters
• Experience using strong consultative selling skills & sales process in their day to day.
• Ability to communicate, present to, and influence key stakeholders across both technical and non-technical roles.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
• Coachable— loves to learn, receive feedback, and improve their skills.
• Must be willing to be in office 3 days per week

As a Business Development Representative at Apollo, you’ll be a front-line outbound specialist, generating top-of-funnel meetings through high-volume, phone-first outreach. Based in Austin, TX this early-career track role is trained in Apollo proprietary outreach methodologies and is on a pathway to become a future AE or AM. You’ll work from our Apollo offices at least 3 days/week, collaborating with fellow BDRs, Managers, and GTM teams.

A day in the life… 

You’ll be responsible for:

• Owning phone-first outbound outreach using Apollo’s Parallel Dialer
• Booking qualified meetings for Account Executives
• Driving Campaign outreach supported by Marketing
• Mastering call architecture, talk tracks, and objection handling strategies
• Logging performance, taking coaching feedback, and improving week over week

You’ll learn the fundamentals of:

• Cold outbound strategy and campaign messaging
• Qualification, discovery, and objection handling
• Team-based collaboration and RevOps tooling
• Sales performance psychology and compensation-based motivation

Mindset and Behaviors 

• Bring your grit and determination to advance our company’s values, unique culture, and future results.
• Engage as your unique self in a diverse, inclusive and high-performing team
• Thrive in a competitive environment, embracing challenges, enjoying objection handling, and using setbacks as fuel to improve and win.
• Have a positive outlook, a strong ability to take responsibility for successes and failures, and a relentless drive to keep improving.
• Maintain a sharp focus on your goals and a belief that your daily, weekly and monthly activities will help achieve them.
• Possess a competitive spark, a hunger to win, and a determination to outperform in a fast-paced, high-stakes environment.
• Be a self-starter who proactively identifies opportunities, takes initiative, and stays motivated in the face of multiple objections and “no’s.”

Minimum Qualifications

• Have at least 1 year of experience working with high volume calling environments or similar fast-paced, semi-repetitive work environments.
• Top performer in your current role. 
• Proven track record of consistently meeting activity targets
• Experience using strong selling techniques & objection handling processes, day to day.
• Ability to communicate, present to, and influence key stakeholders across both technical and non-technical roles.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
• Coachable— loves to learn, receive feedback, and improve their skills.
• Must be willing to be in office 3 days a week in our Austin, TX location.

Why this role exists

The cost of going from idea to working prototype has collapsed. One person with taste, domain expertise, and AI tools can now do what used to require a full team and a sprint cycle. The PM role isn't disappearing, but the version of it that stops at specs and handoffs is.

Apollo is hiring for what comes next. We call them Product Builders. People who carry practitioner-level GTM expertise, prototype fast, and close the loop from customer insight to production validation without waiting for someone else to move first. Smaller teams, fewer handoffs, end-to-end ownership. If that's how you already work, we should talk.

Apollo's AI Assistant already has 21K weekly active users since GA in early March and helps users book 2x more meetings in their first 14 days. The platform powers over 564M AI prospecting actions annually. This role owns Autonomous AI Agents, the evolution of Apollo's AI Assistant into a goal-oriented, always-on direct report for every rep. You will define how the assistant orchestrates specialized agents, earns trust through progressive autonomy, and works where reps work across every channel they use.

What you will own

• Agentic orchestration spanning scheduled, event-driven, and user-initiated execution modes, defining how the assistant continuously works on behalf of each rep across heartbeat routines, real-time signal responses, and direct requests.
• Progressive autonomy framework that governs how the assistant earns trust over time, moving from fully supervised actions to autonomous execution within admin-defined boundaries.
• Multi-channel delivery so the assistant works where reps work: Slack, iMessage, WhatsApp, email, SMS, and in-product, with daily briefs, hot lead alerts, draft outreach, meeting prep, and escalations.
• AI quality and evaluation infrastructure across accuracy, relevance, and reliability. Nothing ships without hitting quality thresholds.

What you will do

• Go deep with customers. Understand their workflows through direct engagement and research, at the level of someone who has lived them. Use that understanding to set strategy and own your roadmap.
• Prototype fast. Use Claude Code, Cursor, and other AI tools to validate ideas with something tangible before committing engineering resources. Ship to learn, then ship to scale.
• Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on experience and with engineering on delivery. Stay in the loop, not just in the doc.
• Define the trust model. Design the progressive autonomy system, how the assistant earns permission to act independently, how admins set boundaries, and how reps control their comfort level within them.
• Build and scale evaluation infrastructure. Spend time in production data reviewing real agent sessions, identifying failure patterns in orchestration and execution, and turning them into systematic improvements.
• Measure whether it worked. Work with analytics to track whether what you shipped changed behavior, including meetings booked, hours saved, time-to-first-win, and NRR impact. Feed what you learn back into the next cycle.
• Drive alignment across GTM, Support, and cross-functional partners so what ships actually lands, meaning behavior changes, feedback loops close, and adoption follows.

What we are looking for

• AI-native builder. You prototype with tools like Claude Code and Cursor and can show something you shipped, not just a spec you wrote.
• High agency and strong ownership. You create clarity in ambiguous environments and push work forward without waiting for direction.
• Product judgment. You focus on the highest leverage problems, make hard tradeoffs, and say no to good ideas to protect great ones.
• Customer empathy. You understand how the people you are building for work day to day and optimize for their speed and confidence, not your own elegance.
• Execution excellence. You define, ship, measure, and iterate without thrash. You treat shipping as the beginning of the work, not the end.
• Technical fluency. You engage with engineering on performance, reliability, and integrations as a credible partner, not a passenger.
• Domain expertise. You have lived the GTM motion you are building for. You have carried a bag, run the workflow, or built for the persona at depth.
• Strong collaborator. You move fast and bring others with you. You communicate clearly, build trust quickly, and make the people around you better.
• Experience shipping agentic AI products. You have put autonomous agents into production that handled real workflows and drove measurable business outcomes. Deep understanding of LLMs, RAG pipelines, agent frameworks, orchestration, trust models, failure handling, and evaluation of autonomous systems at scale. Bonus: you have built your own GTM agent.

About the Role

We’re looking for a hands-on, solutions-oriented IT Support Analyst to join our team in Mexico City. You’ll be the first point of contact for technical support across Slack, email, and Jira, resolving hardware, software, and access issues while keeping teams productive and connected. You’ll manage device onboarding, user access (Okta), and ticket workflows, while maintaining documentation and improving processes. This role also supports day-to-day office operations—partnering with People Ops and vendors to ensure a smooth, well-run workplace experience.

Daily Adventures & Responsibilities

• Provide onsite support for hardware, software, and connectivity issues
• Manage device onboarding and offboarding using MDM tools (e.g., Kandji) and Apple Business Manager
• Administer Okta for user lifecycle management and group configurations
• Support and troubleshoot core SaaS tools including Google Workspace, Slack, Zoom, Notion, and Jira ITSM
• Maintain IT documentation and manage hardware inventory
• Triage incoming IT tickets, escalate network issues with WeWork, and contribute to internal tooling improvements
• Coordinate IT onboarding for new hires, including laptops and access setup
• Support internal events, team activities, and onsite visits as needed. Monitor and troubleshoot office network connectivity

Required Skills & Relevant Experience

• 2+ years of hands-on experience managing employee onboarding and offboarding across hardware and systems, while independently supporting onsite IT operations.
• Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, Notion, and ticketing systems (or similar)
• Strong track record of ticket resolution and appropriate escalation
• Detail-oriented with experience maintaining documentation and tracking inventory
• Willingness to support broader office operations, including packages, seating, and People team needs
• Fluent in English and Spanish (written and verbal)

Preferred Qualifications

• Experience with Kandji, Apple Business Manager, and/or Okta administration
• Experience managing IT hardware inventory and asset logistics
• Background in hybrid IT and facilities or office operations roles
• Experience coordinating with external vendors such as WeWork
• Proactive mindset with a track record of improving processes, creating documentation, or automating tasks

Role Overview

Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The Enablement Manager, Technical and Support person leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care.

This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly.

Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites.

What You Will Lead and Build

Training Program Leadership

Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes.

Enablement Team Development

Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale.

Global Training Delivery and Field Coaching

Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements.

Cross-Functional Partnership

Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities.

Operational Excellence

Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.

What Success Looks Like

• Reduced ramp time and improved readiness scores across global service teams
  • A high-performing enablement team with clear competency growth
  • A standardized, repeatable onboarding program used across all sites
  • Strong cross-functional alignment on training needs and impact
  • Reliable execution of in-person enablement cycles and global events
  • Visible improvements in service quality attributable to training and coaching

Required Experience

• 4–7 years in leadership, training, enablement, service operations, or people development roles
  • Experience developing individuals and teams through coaching and structured feedback
  • Strong facilitation and communication skills
  • Experience building processes and systems in fast-moving environments
  • Global Travel 25%

Preferred Experience

• Exposure to customer service, customer experience, or support environments
  • Familiarity with adult learning principles or instructional design
  • Experience working across multiple countries and cultures

• Design and implement highly scalable backend endpoints
• Gather product requirements and write design docs to satisfy product needs
• Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance
• Mentor others on best practices and effectively share knowledge
• Ability to effectively communicate development progress to the product lead, engineering manager, and other stakeholders
• Be comfortable introducing new technologies and new ideas as required
• Work effectively as part of a large global team
• Attend and engage in scrum ceremony meetings, team parties, and manager 1:1s
• Provide feedback to co-workers in written and verbal form and respond to technical and behavioral feedback from managers and peers

• Proactively acts without being told what to do. Able to identify areas of improvement and driving best practices to deliver high quality, performant, and scalable solutions.
• Develops services that are highly available and scalable with proper monitoring and alerting in place.
• Able to up-level the team by sharing knowledge and best practices with the engineering team.
• Able to deal with ambiguity
• Ownership of projects from start to finish. Just because the project has been deployed doesn’t mean it’s done. 
• Organized and able to effectively plan and breakdown large projects into smaller tasks that are easier to estimate and deliver.
• Lets others speak and seek to understand their viewpoints.
• A creative and innovative problem solver & previous experience working in an agile, startup environment.
• Confident in owning your role, and bringing creative ideas to the hands of our users

• Minimum 8 years of industry experience in backend development, at least 3-4 years in senior positions, developing large-scale applications
• Experience developing distributed web applications
• Your code is comprehensible, well-structured, highly performant
• Experience with database modeling (SQL or NoSQL both OK)
• Experience with using and designing RESTful services
• Strong knowledge of computer science fundamentals, including data structures, algorithms, and object-oriented design

• Design and implement highly scalable backend endpoints
• Gather product requirements and write design docs to satisfy product needs
• Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance
• Mentor others on best practices and effectively share knowledge
• Ability to effectively communicate development progress to the product lead, engineering manager, and other stakeholders
• Be comfortable introducing new technologies and new ideas as required
• Work effectively as part of a large global team
• Attend and engage in scrum ceremony meetings, team parties, and manager 1:1s
• Provide feedback to co-workers in written and verbal form and respond to technical and behavioral feedback from managers and peers

• Proactively acts without being told what to do. Able to identify areas of improvement and driving best practices to deliver high quality, performant, and scalable solutions.
• Develops services that are highly available and scalable with proper monitoring and alerting in place.
• Able to up-level the team by sharing knowledge and best practices with the engineering team.
• Able to deal with ambiguity
• Ownership of projects from start to finish. Just because the project has been deployed doesn’t mean it’s done. 
• Organized and able to effectively plan and breakdown large projects into smaller tasks that are easier to estimate and deliver.
• Lets others speak and seek to understand their viewpoints.
• A creative and innovative problem solver & previous experience working in an agile, startup environment.
• Confident in owning your role, and bringing creative ideas to the hands of our users
• Proven experience leveraging AI tools to enhance software development processes, including code generation, debugging, and productivity optimization. Candidates should demonstrate fluency in integrating AI-driven solutions into their workflows and a willingness to stay current with emerging AI technologies

• Minimum 5+ years of industry experience in backend development, at least 3-4 years in senior positions, developing large-scale applications
• Experience developing distributed web applications
• Your code is comprehensible, well-structured, highly performant
• Experience with database modeling (SQL or NoSQL both OK)
• Experience with using and designing RESTful services
• Strong knowledge of computer science fundamentals, including data structures, algorithms, and object-oriented design

Why this role exists

The cost of going from idea to working prototype has collapsed. One person with taste, domain expertise, and AI tools can now do what used to require a full team and a sprint cycle. The PM role isn't disappearing, but the version of it that stops at specs and handoffs is.

Apollo is hiring for what comes next. We call them Product Builders. People who carry practitioner-level GTM expertise, prototype fast, and close the loop from customer insight to production validation without waiting for someone else to move first. Smaller teams, fewer handoffs, end-to-end ownership. If that's how you already work, we should talk.

Dialing is one of the highest frequency workflows in outbound and a direct lever on meetings booked. Today the experience is fragmented across surfaces, reliability isn't where it needs to be, and reps lose time to friction that compounds. This is the moment to make Apollo Dialer the fastest and most reliable way for reps to turn a target list into live conversations.

What you will own

• Dialer vision, strategy, and roadmap, including quarterly planning and sequencing of bets.
• Core dialing workflows across Tasks, People, Sequences, and reporting.
• Dialer quality bar including reliability, performance, and the instrumentation to measure it.
• The end-to-end dialing experience from setup through daily execution for individual reps and managers.

What you will do

• Go deep with customers. Understand their workflows through direct engagement and research, at the level of someone who has lived them. Use that understanding to set strategy and own your roadmap.
• Prototype fast. Use Claude Code, Cursor, and other AI tools to validate ideas with something tangible before committing engineering resources. Ship to learn, then ship to scale.
• Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on experience and with engineering on delivery. Stay in the loop, not just in the doc.
• Measure whether it worked. Work with analytics to track whether what you shipped changed behavior. Feed what you learn back into the next cycle.
• Drive alignment across GTM, Support, and cross-functional partners so what ships actually lands, meaning behavior changes, feedback loops close, and adoption follows.
• Make dialing feel native across Tasks, People, and Sequences with fewer steps and less cognitive load.
• Improve reliability, responsiveness, and usage consistency to support high volume calling and enterprise expectations.
• Introduce capabilities that redefine what great looks like, including smarter prioritization and AI assisted workflows.

What we are looking for

• AI-native builder. You prototype with tools like Claude Code and Cursor and can show something you shipped, not just a spec you wrote.
• High agency and strong ownership. You create clarity in ambiguous environments and push work forward without waiting for direction.
• Product judgment. You focus on the highest leverage problems, make hard tradeoffs, and say no to good ideas to protect great ones.
• Deep empathy for SDRs and AEs. You understand the daily rhythm of outbound calling because you have lived it or built for it at depth.
• Execution excellence. You define, ship, measure, and iterate without thrash. You treat shipping as the beginning of the work, not the end.
• Technical fluency. You engage with engineering on performance, reliability, and integrations as a credible partner, not a passenger.
• Domain expertise. You have lived the GTM motion you are building for. You have carried a bag, run the workflow, or built for the persona at depth.
• Strong collaborator. You move fast and bring others with you. You communicate clearly, build trust quickly, and make the people around you better.
• Experience building sales execution products such as dialers, sales engagement platforms, conversation intelligence, sequencing, or pipeline workflow tools.

Why this role exists

The cost of going from idea to working prototype has collapsed. One person with taste, domain expertise, and AI tools can now do what used to require a full team and a sprint cycle. The PM role isn't disappearing, but the version of it that stops at specs and handoffs is.

Apollo is hiring for what comes next. We call them Product Builders. People who carry practitioner-level GTM expertise, prototype fast, and close the loop from customer insight to production validation without waiting for someone else to move first. Smaller teams, fewer handoffs, end-to-end ownership. If that's how you already work, we should talk.

Today, many teams rely on a patchwork of forms, schedulers, enrichment vendors, routing tools, and custom scripts. These systems are fragile, hard to update, and cause high intent leads to leak or slow down. You will own everything from the moment a buyer signals interest through form capture, enrichment, routing, scheduling, and conversion into a booked meeting.

What you will own

• Form capture that does not leak and enrichment that makes every submission immediately usable.
• Website visitor intelligence that identifies accounts and contacts, enriches them, scores them, and triggers routing.
• Calendar routing that respects ownership, territories, intent, and capacity.
• Scheduling that converts interest into confirmed meetings in minutes.
• Reporting that shows where inbound is healthy and where attention is needed.

What you will do

• Go deep with customers. Understand their workflows through direct engagement and research, at the level of someone who has lived them. Use that understanding to set strategy and own your roadmap.
• Prototype fast. Use Claude Code, Cursor, and other AI tools to validate ideas with something tangible before committing engineering resources. Ship to learn, then ship to scale.
• Write clear specs and make hard tradeoffs. Define the quality bar. Partner with design on experience and with engineering on delivery. Stay in the loop, not just in the doc.
• Measure whether it worked. Work with analytics to track whether what you shipped changed behavior. Feed what you learn back into the next cycle.
• Drive alignment across GTM, Support, and cross-functional partners so what ships actually lands, meaning behavior changes, feedback loops close, and adoption follows.
• Identify the most important breaks in the inbound flow across capture, enrichment, routing, scheduling, and handoff.
• Build AI features that help teams qualify leads, predict intent, and prioritize the next action.
• Instrument funnels and track performance metrics such as speed to lead, lead to meeting conversion, qualification accuracy, and SLA adherence.

What we are looking for

• AI-native builder. You prototype with tools like Claude Code and Cursor and can show something you shipped, not just a spec you wrote.
• High agency and strong ownership. You create clarity in ambiguous environments and push work forward without waiting for direction.
• Product judgment. You focus on the highest leverage problems, make hard tradeoffs, and say no to good ideas to protect great ones.
• Customer empathy. You understand how the people you are building for work day to day and optimize for their speed and confidence, not your own elegance.
• Execution excellence. You define, ship, measure, and iterate without thrash. You treat shipping as the beginning of the work, not the end.
• Technical fluency. You engage with engineering on performance, reliability, and integrations as a credible partner, not a passenger.
• Domain expertise. You have lived the GTM motion you are building for. You have carried a bag, run the workflow, or built for the persona at depth.
• Strong collaborator. You move fast and bring others with you. You communicate clearly, build trust quickly, and make the people around you better.
• Experience working on products in CRM, marketing automation, sales engagement, lead management, or workflow automation.
• Familiarity with inbound funnels and concepts such as speed to lead, lead source, routing rules, and lead to meeting conversion. You understand how Marketing, Sales, and RevOps teams operate because you have been in those seats.

What You'll Do:

Key Outcomes: Success in this role will be measured by your ability to:

• Build and maintain executive-ready dashboards used daily by Sales, Marketing, and Finance leadership, reducing ad-hoc reporting requests by 30–50% through improved data accessibility and documentation.
• Design and scale core reporting infrastructure that reduces time spent on manual reporting and data preparation by 75% or more.
• Deliver quarterly, high-impact insights and recommendations that inform leadership decisions (e.g., headcount planning, pricing, segmentation, coverage models), resulting in risk reduction or growth upside of ±5–10% against plan.
• Design, implement, or optimize measurement frameworks for core GTM processes (e.g., lead routing, funnel conversion, pipeline hygiene), driving at least a 5% improvement in productivity or efficiency.
• Improve revenue data quality and reliability by proactively identifying and resolving systemic data gaps or inconsistencies, reducing downstream reporting errors and cutting debates on “data accuracy” by 50% or more.

Core Competencies: What we’re looking for:

• 7–10 years of experience working in Revenue Operations, Sales Operations, Analytics, or a related function, with hands-on experience in Salesforce (Reports & Dashboards), Looker, Google Sheets, and Snowflake.
• Proven ability to independently build and own sales forecasting, capacity, demand, and activity models, from initial requirements through ongoing iteration and improvement.
• Strong command of SQL and ETL / rETL best practices, with experience modeling and manipulating large, complex datasets with high accuracy and performance.
• Exceptional communication and data visualization skills, with the ability to clearly convey key performance metrics, pacing-to-plan, and team- vs-rep-level insights to both technical and non-technical stakeholders.
• Demonstrated ability to partner cross-functionally with Business Intelligence, Analytics, Data Science, and Finance to align on definitions, metrics, and decision-making.
• High ownership mindset with strong judgment in ambiguous environments; able to proactively identify problems, propose solutions, and see them through to impact.

What You'll Do:

Key Outcomes: Success in this role will be measured by your ability to:

• Build and maintain executive-ready dashboards used daily by Sales, Marketing, and Finance leadership, reducing ad-hoc reporting requests by 30–50% through improved data accessibility and documentation.
• Design and scale core reporting infrastructure that reduces time spent on manual reporting and data preparation by 75% or more.
• Deliver quarterly, high-impact insights and recommendations that inform leadership decisions (e.g., headcount planning, pricing, segmentation, coverage models), resulting in risk reduction or growth upside of ±5–10% against plan.
• Design, implement, or optimize measurement frameworks for core GTM processes (e.g., lead routing, funnel conversion, pipeline hygiene), driving at least a 5% improvement in productivity or efficiency.
• Improve revenue data quality and reliability by proactively identifying and resolving systemic data gaps or inconsistencies, reducing downstream reporting errors and cutting debates on “data accuracy” by 50% or more.

Core Competencies: What we’re looking for:

• 7–10 years of experience working in Revenue Operations, Sales Operations, Analytics, or a related function, with hands-on experience in Salesforce (Reports & Dashboards), Looker, Google Sheets, and Snowflake.
• Proven ability to independently build and own sales forecasting, capacity, demand, and activity models, from initial requirements through ongoing iteration and improvement.
• Strong command of SQL and ETL / rETL best practices, with experience modeling and manipulating large, complex datasets with high accuracy and performance.
• Exceptional communication and data visualization skills, with the ability to clearly convey key performance metrics, pacing-to-plan, and team- vs-rep-level insights to both technical and non-technical stakeholders.
• Demonstrated ability to partner cross-functionally with Business Intelligence, Analytics, Data Science, and Finance to align on definitions, metrics, and decision-making.
• High ownership mindset with strong judgment in ambiguous environments; able to proactively identify problems, propose solutions, and see them through to impact.

The Senior Marketing Manager, Integrated Campaigns owns the end-to-end strategy and execution of integrated marketing campaigns that translate the corporate brand narrative, product roadmap, and quarterly business priorities into measurable pipeline impact.

This is a hands-on leadership role. You will both manage a small team and architect, execute, and optimize integrated campaigns across email, content syndication, webinars, sponsorships, and paid/owned channels. Success is defined by clarity of orchestration, speed to execution, and specific lead stage and pipeline coverage outcomes.

What You Will Do

Integrated Campaign Strategy & Orchestration

• Translate the corporate brand story, product roadmap, and quarterly themes into cohesive, multi-channel campaign strategies that drive demand.
• Design campaign narratives that connect positioning → content → channel execution → conversion paths.
• Build campaign frameworks that balance top-down strategy with bottom-up execution.

Campaign Execution

• Own campaign planning and execution across email, lifecycle programs, webinars, and integrated digital channels.
• Develop campaign calendars, briefs, messaging frameworks, and execution plans.
• Ensure campaigns are sequenced intentionally across channels (e.g., lifecycle + webinar + content + paid amplification).

Content-Driven Demand Generation

• Lead integrated campaign content strategy in partnership with content and product marketing.
• Use performance data, audience insights, and funnel metrics to inform what content to create, how it’s packaged, and where it’s distributed.
• Ensure content is built to convert—not just to inform—across the buyer journey.

Lifecycle, Email & Webinar Expertise

• Own campaign-driven lifecycle programs, including segmentation, nurture design, and behavioral triggers.
• Partner with lifecycle and operations teams to ensure clean execution in marketing automation platforms.
• Plan and execute webinar-centric campaigns as core demand drivers, from topic selection through post-event conversion.

People Management & Team Development

• Manage and develop 2 direct reports, setting clear priorities, coaching execution, and raising the bar on campaign quality.
• Establish repeatable processes, playbooks, and standards for campaign planning, execution, and retrospectives.
• Balance delegation with hands-on contribution, stepping in where needed to drive outcomes.

Measurement, Optimization & Reporting

• Define success metrics for each campaign (leads, MQLs, pipeline influence, conversion rates).
• Monitor performance across channels and make real-time optimizations to improve efficiency and impact.
• Deliver clear, data-backed readouts to marketing and revenue leadership.

About You

Experience

• 6+ years in B2B marketing with deep experience in integrated campaigns and demand generation.
• Prior experience managing a team.
• Proven ability to own campaigns from concept through execution and optimization.

Functional Expertise

• Strong hands-on experience with:
• Email and lifecycle marketing
• Webinar programs as demand drivers
• Integrated, multi-channel campaign execution
• Deep understanding of how content fuels demand across the funnel.

Skills

• Highly analytical; comfortable using data to guide content strategy, messaging, and campaign decisions.
• Strong project management skills with the ability to run multiple campaigns in parallel.
• Clear, concise communicator with the ability to align cross-functional teams.

What Success Looks Like

• Campaigns consistently launch on time, on message, and across channels.
• Clear linkage between brand narrative, product priorities, and campaign execution.
• Measurable improvements and attainment of lead volume, conversion rates, and pipeline contribution and coverage
• A well-run, high-output campaign team that combines autonomy with accountability.

Your Role & Mission

This role sits at the intersection of engineering, security, and fraud operations. The hired candidate will play a critical role in evolving Apollo’s abuse detection and account security capabilities.

As a Senior Engineer (Fraud), you’ll work closely with Fraud Operations, Data Science, Application Security, and Product to modernize abuse detection logic. You'll prototype and deploy new risk decisioning systems and build the technical foundation for new fraud decision models over the next several quarters. This role is ideal for a senior engineer who thrives in ambiguous, data-driven problem spaces and enjoys building systems that protect our customers and business.

Daily Adventures & Responsibilities

• Lead the implementation and ongoing improvement of abuse detection services and customer account security features
• With assistance of technical leadership, implement a home-grown risk decision engine
• Build and maintain APIs to support extensible, low-latency risk decisioning
• Research and analyze abuse tools and attacker tactics to inform detection strategies
• Participate in fraud incident triage and lead development of mitigations and remediation
• Collaborate with Data Science and Data Engineering on model feature and system design
• Work closely with Fraud Operations and Application Security to align detection and response
• Stay informed on fraud prevention trends and apply relevant insights internally

Skills & Relevant Experience

• 5+ years building production backend systems in a SaaS or similar environment
• Experience designing scalable backend services; exposure to risk or decisioning systems a plus
• Proven track record of designing customer-first features
• Ability to explore and validate ideas using imperfect or partially structured data
• Strong foundation in secure system design and layered defenses
• Comfortable presenting designs to both technical peers and senior stakeholders
• Familiarity with common abuse vectors, evasion techniques, or scraping patterns
• Strong ownership mindset and ability to prioritize effectively
• Fraud, trust & safety, or security-adjacent experience preferred
• Clear written and spoken English communication

Position Overview:

We are seeking a highly analytical and impact-driven Senior Data Scientist to help shape our product strategy and decision-making through data. In this role, you will focus on optimizing existing products while also supporting early-stage product initiatives where relevant. You will work closely with cross-functional teams to drive product innovation and optimization through data-driven insights. This position requires a passion for transforming data into actionable insights and the ability to thrive in a fast-paced environment.

What You’ll Do:

• Translate business needs into data analysis and actionable insights to optimize product performance and user experience for both existing and new products.
• Work closely with product managers, engineers, and other cross-functional stakeholders to identify critical product questions and provide data-driven solutions.
• Develop and maintain a scalable, reliable, and accurate analytics infrastructure to support product decisions.
• Establish and maintain best practices for data collection, analysis, and reporting.
• Deliver actionable insights and recommendations focused on landing tangible product impact.
• Help foster a culture of data-driven decision-making and continuous improvement within the product teams.
• Ensure the integrity and accuracy of the data used for analysis and reporting.
• While the primary focus is on existing products, support 0 to 1 product launches by identifying key metrics and analyzing early-stage product data when applicable.

What You Bring:

• Strong experience in product analytics or a similar data-focused role, with a proven ability to impact product strategy and decision-making through data.
• Expertise in translating complex data into insights that are actionable for cross-functional teams.
• Proficiency with data analytics tools and platforms (e.g., Looker, Amplitude) is a plus but not required. A focus on solving product challenges is more important than specific tool experience.
• Experience in building and maintaining reliable analytics infrastructures.
• Excellent communication skills, with the ability to clearly present data insights to both technical and non-technical stakeholders.
• Experience with 0 to 1 product initiatives is a plus, though not required.
• A high level of accountability, a passion for continuous learning, and the ability to thrive in a fast-paced, dynamic environment.

Qualifications:

• Degree in Analytics, Applied Mathematics, Economics, Statistics, or related analytical field of study, or an equivalent combination of training and experience.
• Deep experience in working with exploratory analysis projects related to cohorting, time series analysis, and funnel analysis/optimization is required.
• Expert-level proficiency in influencing product strategy with SQL, A/B testing, machine learning, statistical analysis, and related tools like R, Python, SAS, etc., is required.
• Previous or current experience supporting SaaS (Product-Led Growth) companies with uncovering gaps and recalibrating activation metrics (e.g., aha/habit moments) is a huge plus.
• Experience with Product Analytics tools to track end-to-end journeys/funnels (e.g., Amplitude, Heap, Mixpanel) and analyzing events within those products is essential.
• Proven ability to thrive in a fast-paced, dynamic startup environment with a high level of adaptability and a strong product sense, ensuring insights align with customer needs and product goals.

The Role

We are hiring a Staff Product Designer to help craft the future of our product. We are looking for a strong systems thinker who can navigate the intricacies of SaaS products and deliver user-centric solutions. Product Designers at Apollo.io serve a vital role in helping us learn, test, and iterate to build the best experiences possible for our users. We appreciate designers who think deeply, speak clearly, love collaboration and feedback, and are always learning.

Our Product Managers, Design, and Engineering teams are structured as Squads. You will be assigned to a Squad alongside one Product Manager and multiple Engineers, and you will regularly collaborate with designers from other pods to ensure a cohesive user experience across the platform.

Responsibilities

• Work with the Product Manager on your squad to brainstorm, build, and validate solutions for complex user problems.
• Partner with Engineers on your squad to understand technical constraints, hand off designs, and run design QA for enterprise-level features.
• Map complex user workflows and system interactions to create clear, scalable solutions within our CRM product.
• Collaborate with your squad during Weekly Sprint Planning & Daily Standups.
• Collaborate with other Designers to provide feedback, share learnings, and maintain a cohesive end-to-end experience.
• Interview enterprise users to validate designs and learn about their specific problems and goals.
• Use and contribute to our design system to ensure consistency and scalability.
• Consistently integrate quantitative and qualitative data into essential product decisions.
• Collaborate with your squad to identify the highest impact areas to work on, develop hypotheses, test, and iterate.

Qualifications

• 8+ years of experience designing and shipping complex, enterprise-level SaaS products. Experience in CRM, sales-tech, or related B2B domains is a strong plus.
• You are an expert systems thinker. You can deconstruct complex problems, understand how different parts of a system connect, and design solutions that are scalable, maintainable, and coherent.
• You have expert design instincts and best practice knowledge to translate user problems, business objectives, and technical constraints into excellent product experiences.
• You’re a self-starter that thrives while working in a fast-paced environment on multiple projects simultaneously.
• You have experience creating and maintaining components across multiple product surfaces in Figma.
• You are a voracious learner, constantly trying to learn how to improve customer experience and drive core metrics. You stay up to date with modern design tools.
• You’re experimentation-oriented. You can conduct user interviews, analyze results, form hypotheses, test them with prototypes or product experiments, and iterate.
• No big ego. You have respect for your cross-functional partners and a shared understanding of the team's goals.