About the role

We are seeking a Senior Director of Product Management to own the end-to-end vision and evolution of Roku’s home-grown Video Ad Platform. This platform powers programmatic advertising across Roku Media and connects supply, demand, data, and ad decisioning into a unified marketplace.

You will define how inventory is represented and managed across Roku surfaces, how external demand systems connect and transact, and how data and signals flow through the platform to enable measurement and optimization. A core responsibility of this role is ensuring interoperability across the advertising ecosystem while maintaining Roku’s ability to innovate and differentiate through its own technology stack.

This role sits at the center of Roku’s programmatic strategy and is responsible for driving a cohesive platform vision that balances advertiser outcomes, viewer experience, and scalable monetization. This role requires deep expertise in video advertising technology and programmatic marketplace design.

What you'll be doing

End-to-end platform ownership 

• Define and drive the multi-year vision for Roku’s Video Ad Platform, spanning supply management, demand connections, ad serving, auction decisioning, and platform data signals.
• Establish platform principles that prioritize extensibility, interoperability, and measurable advertiser outcomes.
• Ensure the platform evolves as a cohesive system rather than a collection of isolated capabilities.

Supply management and publisher media

• Own product strategy for supply management across Roku Media, including inventory governance, eligibility frameworks, packaging, and monetization controls.
• Define how supply enters and is represented within Roku Exchange and related marketplace surfaces.
• Partner with publisher media teams to align platform capabilities with content-level monetization strategies.

Demand connections and ecosystem interoperability

• Define how DSPs, SSPs, ad servers, and measurement partners integrate with Roku’s marketplace.
• Drive scalable integration patterns using industry standards while maintaining platform flexibility and differentiation.
• Own strategy for marketplace connectivity, including open exchange, private marketplace, and programmatic guaranteed frameworks.

Data, signals, and optimization

• Define how identity, contextual signals, and measurement inputs flow through the platform to support optimization and decisioning.
• Establish platform standards for signal quality, governance, and interoperability.
• Partner with engineering and data science to enable scalable optimization frameworks driven by platform data.

Organizational leadership

• Lead and develop a team of senior product managers across core platform domains.
• Set operating frameworks for prioritization, product strategy, and execution consistency.
• Align cross-functional partners across engineering, revenue, operations, privacy, and partnerships.

Executive collaboration and communication

• Translate technical platform strategy into clear business outcomes for executive stakeholders.
• Partner with revenue and go-to-market teams to align platform capabilities with advertiser needs and market trends.
• Communicate tradeoffs and long-term platform direction clearly across the organization.

What you need to know

Video ad serving and delivery

• Deep understanding of video ad serving systems, including client-side and server-side ad insertion (CSAI and SSAI).
• Experience with ad decisioning, pod management, fill optimization, and latency tradeoffs in streaming environments.
• Familiarity with VAST standards, wrappers, and video ad render behavior.

Publisher media and supply-side systems

• Experience operating or building publisher-side advertising platforms or supply-side marketplaces.
• Understanding of inventory governance, eligibility rules, and monetization controls.
• Knowledge of how content structure and advertising break design impact monetization outcomes.

Programmatic and marketplace mechanics

• Strong understanding of programmatic advertising workflows, including open exchange, private marketplace, and programmatic guaranteed models.
• Experience with auction mechanics, bid selection logic, and marketplace transparency concepts.
• Ability to translate advertiser and buyer needs into platform capabilities.

oRTB and ecosystem interoperability

• Deep familiarity with oRTB standards and bid request and response design.
• Experience building or evolving API driven integrations across DSPs, SSPs, ad servers, and measurement partners.
• Ability to balance interoperability with platform-level differentiation.

Data, signals, and optimization

• Understanding of identity, contextual signals, and measurement data used in programmatic decisioning.
• Experience applying data signals to platform-level optimization or selection logic.
• Familiarity with privacy and policy considerations related to advertising data flows.

We're excited if you have

• 10+ years of product management experience with significant ownership in video advertising or programmatic ad technology platforms.
• Experience owning end-to-end programmatic video platforms, including supply, demand, ad serving, and auction decisioning.
• Demonstrated success leading senior product managers and driving execution across large cross-functional organizations.
• Strong technical fluency with real-time systems, APIs, and large-scale platform architectures.
• Proven ability to define long-term platform vision for internally built advertising technology systems.
• Excellent communication skills with the ability to influence technical and executive audiences.

#LI-SR2

Marketing today is a product discipline. The teams driving growth are built on data, systems, experimentation, and technical execution. We’re looking for a Product Manager, Marketing AI Enablement to own both the technical foundation and business strategy behind scalable marketing programs, starting with Meta, Paid Social and expanding across our growth engine.

We are looking for a growth-minded Product Manager to sit at the intersection of engineering, data, AI, market strategy. This isn't a marketing support role; you are the architect of a technical growth engine, building the consumer-facing products that drive adoption and scale. You will own the marketing strategy, creative direction, and optimization cycles for the products and systems you build.

Leading a multidisciplinary squad of agency partners, data scientists, and business stakeholders, you will tackle one of our most critical challenges: innovating new, seamless ways to convert potential homebuyers. You’ll have the autonomy to experiment, the data to move fast, and the resources to drive massive, measurable impact on our business trajectory.

What You’ll Do:

• Own the end-to-end development and performance of growth marketing platforms (Meta, TikTok, Reddit, etc.), from strategy and system design through execution, measurement, and optimization for buyer, seller, and rental lines of business.
• Identify, design, and launch new marketing products that leverage automation and AI to expand growth capacity, such as systems that accelerate creative production, campaign creation, and experimentation across channels.
• Build and evolve core platforms for media automation, bidding, budget management, and performance optimization
• Partner with Marketing, Analytics, Data Science, and Engineering to design and deliver high-impact growth capabilities across paid channels (SEM, Paid Social, Video, App)
• Translate business and marketing objectives into measurable product outcomes through experimentation, automation, and improved data quality
• Lead product discovery and agile delivery, shipping incremental value while building durable, extensible marketing infrastructure
• Develop AI-enabled and LLM-first workflows that improve decision-making, efficiency, and learning velocity across media programs
• Communicate priorities, progress, and trade-offs clearly to senior stakeholders and cross-functional partners
• Collaborate with external platform partners (e.g., Google, Meta, Apple) to ensure strong integrations and adoption of best practices
• Ensure operational excellence of growth marketing systems, proactively identifying and resolving issues that impact performance or reliability

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

Who You Are:

• A product-minded growth leader who treats marketing platforms and workflows as scalable software products
• Comfortable operating at the intersection of strategy, data, and technology
• Equally strong in strategic planning and hands-on execution, from defining roadmaps to working through detailed workflows and edge cases
• Highly analytical, with a deep interest in experimentation, attribution, and incremental measurement
• Skilled at translating complex, manual marketing processes into automated, repeatable systems
• A strong collaborator who can influence across teams and align stakeholders around shared growth outcomes
• Naturally curious, outcome-oriented, and comfortable navigating ambiguity in fast-moving environments

What You Bring:

• Bachelor's degree in Engineering, Mathematics, Computer Science, Economics, or a related quantitative field.
• 8+ years of experience in analytics, data enablement, or marketing technology, with a focus on building systems that support marketing teams.
• Demonstrated experience applying AI/LLMs to operational workflows — such as lead processing, data classification, or automated QA.
• Proven experience working in or leading Agile development processes and planning workflows.
• Proficiency with SQL and a strong understanding of data architecture, pipelines, and measurement.

Bonus Points:

• Experience administering Amplitude or similar product analytics platforms.
• Experience building AI-powered automation workflows using tools like n8n, Zapier AI, or similar platforms to streamline marketing operations.
• Experience using AI to scale creative production and campaign automation
• Familiarity with Hightouch, Fivetran, or similar data integration and reverse ETL tools.
• Experience with tagging and tracking implementations — Google Tag Manager, server-side tagging, or similar.
• Exposure to marketing strategies including performance marketing and brand KPIs
• Experience with Meta or other marketing platforms that require feed management or other technical solutions for scaling
• Background in platform governance — defining standards, documentation, and enablement for shared marketing tools.

How We Reward You:

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We’re looking for a dynamic and empowering Sales Development Manager who will be responsible for building and leading a team of enterprise ADRs. The role focuses on leadership, development and a high performance culture to execute against our rapid sales goals.

The Opportunity

In this role, you will have two core priorities: Talent Development & Revenue Development. We view our Account Development Representatives as the next wave of Account Executives at MongoDB. A Sales Development leader at MongoDB hires outstanding talent, maps out the gaps in that rep’s skillset, holds them accountable to reaching their potential, and takes pride in turning that ADR into an AE. You will also be a key asset to our Enterprise Sales organization, partnering with regional leaders across our sales organization, you will be a crucial part of uncovering new opportunities, determining how to unlock new territories, and driving revenue into our pipeline.

Day to Day

• Attract, hire, retain, and develop talent 
• Provide strong coaching and mentoring through a deep understanding of sales, our business model, and our sales methodology 
• Be involved in prospect qualification and discovery calls/meetings 
• Provide weekly team performance summary as well as timely and accurate forecast to senior management 
• Cross functional collaboration to establish scalable processes for incoming lead management and follow-up SLAs and conversions
• Develop and own KPI’s, supervise the activity of the team, track the results and drive team execution based on those metrics
• Work closely with Field Sales and Inside Sales management to drive increased performance and align pipeline production to our Sales team's needs
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• 2+ years experience prospecting as an individual contributor and closing
• 2+ years experience leading/managing with a track record in hiring, developing and promoting
• Complex enterprise software experience in a comparable company (technical and multi level decision making)
• Experience in open source software sales is a distinct advantage
• Excellent verbal, written, listening, and presentation skills. You must be credible with direct reports, customers, recruitment candidates, and internally across the organization at all levels including senior management
• Top performer, Results oriented, with a track record of overachievement (President’s Club, Rep of the Year, etc.)
• Experience using and implementing a sales methodology

Things We Love

• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is an equal opportunities employer.

Req ID: 426213

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

As an ideal candidate, you will have:

• 8+ years of pre-sales experience with enterprise software and technical aptitude
• Working knowledge and ability to code with one  or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) 
• Experience with scalable and highly available distributed systems 
• 2+ years of software development experience
• Excellent presentation and communication skills 
• The ability to travel up to 50%
• A Bachelor’s degree or equivalent work experience
• Professional proficiency in speaking and writing Portuguese and English 
• Professional proficiency in speaking and writing Spanish is highly preferred

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data modelling
• Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless.
• A cloud provider certification
• A MongoDB Certification 

What you do at MongoDB:

• You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB 
• You confidently articulate the business value of MongoDB solutions and bridge this to technical value
• You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You translate technical concepts and patterns into business benefits for management and executives 
• You act as a liaison, gathering feedback from the field to relay back to the Product Management team
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You proactively seek opportunities to support and mentor other pre-sales team members and share best practices
• You have situational awareness and react appropriately in group settings

Particularly with Partners:

• You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients
• You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory
• You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions
• You have a strong understanding of partner business model, value, and needs
• You demonstrate the ability to anticipate and respond appropriately to partner objections
• You are seen as a “Trusted Advisor” with technical partner stakeholders
• You team up to build joint proposals with partners for the client
• You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region
• You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations
• You create strategies that map specific industry trends to account base within local partner organizations
• You create strategies that map competitive threats within local partner organizations

What you will learn:

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273379214

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

This role is a hybrid working model in our Austin office long-term.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425654

About us 

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. 

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. 

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. 

Job Summary 

We are seeking an experienced Staff UEFI Engineer to design, develop, and deploy UEFI-based firmware for Graphcore’s hyperscale AI server platforms. 

This role focuses on developing system firmware responsible for platform initialization, hardware configuration, and reliability features across large-scale data center deployments. 

The Team 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. 

The Firmware Engineering team develops the foundational firmware responsible for platform initialization, hardware configuration, and system reliability across Graphcore’s AI compute infrastructure. 

The team collaborates with silicon engineering, hardware design teams, BMC firmware teams, validation engineers, and platform architects to enable reliable server platform bring-up and operation. 

Responsibilities and Duties 

• Design, develop, and deploy UEFI-based firmware for hyperscale server platforms. 

• Collaborate with ODM partners throughout the design lifecycle from concept to mass production. 

• Integrate UEFI firmware into CI/CD pipelines enabling automated builds, regression testing, and static analysis. 

• Develop firmware functionality supporting platform initialization including CPU, memory, PCIe, and system interconnects. 

• Implement system firmware security features including root of trust, secure boot chains, and signed firmware updates. 

• Develop platform firmware features supporting server reliability, availability, and serviceability (RAS). 

• Build firmware interfaces supporting telemetry, firmware updates, and system management capabilities. 

• Collaborate with hardware, BMC, security, and validation teams to ensure full platform integration. 

• Debug and perform root cause analysis for firmware and hardware issues across lab and production environments. 

Candidate Profile 

Essential 

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline. 

• 10+ years of experience developing UEFI or BIOS firmware for server platforms. 

• Strong expertise with UEFI, TianoCore, and firmware architecture design. 

• Experience developing firmware solutions for hyperscale or cloud data center environments. 

• Strong programming skills in C/C++. 

• Deep understanding of DDR memory training, cache coherency protocols, and PCIe subsystems. 

• Strong knowledge of server platform architecture including power delivery, thermal management, sensors, and FRUs. 

• Experience implementing CI/CD pipelines for firmware development. 

• Experience debugging system firmware using logic analyzers, JTAG, GDB, and similar tools. 

Desirable 

• Experience developing UEFI firmware for ARM-based server platforms. 

• Experience with EDK II codebase development and upstream contribution. 

• Experience working with ODM/JDM partners on server platform development programs. 

• Experience delivering firmware for hyperscale cloud deployments and production environments. 

Benefits:

In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. 

ABOUT THE ROLE 

We are seeking a deeply technical and innovative Front End Developer to join a specialized team responsible for the architectural migration of high-visibility marketing pages for a major global technology client.

In this role, you will move from a legacy static HTML environment to a modern, scalable React-based architecture with Server-Side Rendering (SSR). You will partner closely with Design and Engineering leads to build data-driven, atomic UI components that consume structured content from a proprietary Headless CMS. You must be comfortable working in a fast-paced environment with shifting priorities.

Key Responsibilities

• Component Architecture & Development: Design and build a library of shared, atomic, and composable UI components using React and TypeScript. Ensure components are accessible and responsive across all viewports.
• Headless CMS Integration: Develop components that programmatically consume JSON data from the API, decoupling content from presentation. Work with JSON schemas to validate data structures.
• Migration & Re-platforming: Lead the migration of existing pages from legacy builds to the new data-driven architecture.
• Documentation & Tooling: Create and maintain comprehensive documentation for components using Storybook, detailing usage, variants, and integration points for future developers. Manage package publishing via advanced NPM/Artifactory workflows.
• Quality & Optimization: Deliver pixel-perfect implementations. Ensure strict adherence to WCAG 2.1 AA accessibility standards and SEO technical requirements.
• Collaboration: Work closely with QA to resolve defects within a 24-hour SLA. Collaborate with designers in a Shift Left mentality to ensure technical feasibility early in the process.

Must-Have Expertise

• Core Stack: Senior-level mastery of React (Lifecycles, Hooks, Custom Hooks) and TypeScript (Strong typing, Interfaces).
• SSR Experience: Proven production experience with Server-Side Rendering frameworks (e.g., Next.js, Remix).
• Styling: Deep expertise in Utility-first CSS (Tailwind) or CSS Modules to create modular, non-conflicting styles.
• Headless CMS & Data: Experience working with Headless CMS platforms (e.g., Strapi, Contentful, Sanity) and a solid understanding of consuming and validating JSON Schemas.
• Testing: Ability to write and maintain robust unit tests (Jest, React Testing Library).
• Workflow: Proficiency with Storybook for component development and documentation. Experience with Git workflows.
• Visual Precision: Ability to translate designs from Figma/Sketch into code with high fidelity (Pixel Perfection).

Nice-to-Have Skills

• Performance Engineering: Advanced knowledge of React profiling, rendering optimization, and bundle splitting.
• SEO: Technical SEO implementation experience.

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

salary range

$91,436.00 — $112,367.00 USD

#LI-AO1

#LI-Onsite 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. 

The Electrical Engineer will play a pivotal role in designing innovative hardware systems for AI/ML applications. We are seeking a motivated Electrical Engineer with 2–4 years of experience in schematic capture, PCB design, and server hardware development. This role includes close collaboration with multiple partners to drive designs from concept through mass production. The ideal candidate is comfortable working across organizational boundaries, ensuring design quality, manufacturability, and on-time delivery in a fast-paced environment.

Responsibilities:

• Develop and maintain electrical schematics for various printed circuit assemblies
• Design and layout multilayer PCBs
• Work closely with partners to review designs, provide technical guidance, and ensure alignment with system requirements
• Drive design for manufacturability (DFM), design for assembly (DFA), and design for testability (DFT)
• Support server subsystem integration
• Participate in design reviews
• Support prototype builds, board bring-up, debugging, and validation
• Track and resolve design issues, including root cause analysis and corrective actions
• Ensure proper documentation, revision control, and engineering change management (ECO/ECN processes)

Requirements:

• Bachelor’s degree in electrical engineering
• 2–4 years of experience in schematic capture and PCB design
• Proficiency with PCB design and schematic tools
• Strong understanding of analog and digital circuit design fundamentals
• Experience with multilayer PCB layout
• Experience with lab equipment (oscilloscope, multimeter, logic analyzer)

Differentiators:

• Experience with server platforms or data center hardware
• Knowledge of power delivery network (PDN) design for high-power systems
• Familiarity with signal integrity and power integrity analysis tools
• Experience with compliance and validation (EMI/EMC, safety, regulatory)
• Exposure to global manufacturing environments and supply chain coordination
• Familiarity with PLM systems and change management workflows

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

About us

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.

It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from a diverse set of backgrounds and bring a broad range of skills and perspectives.   A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Job Summary

Graphcore is seeking a Senior Architectural Designer to join our Data Center Engineering organization and lead architectural coordination for lab, data center, and office space projects. This role will serve as an owner’s representative and partner with technical leaders, consultants, contractors, and vendors to deliver high-performance workplace and infrastructure solutions. Approximately 10–20% travel may be required.

The Team

The Data Center Engineering team is responsible for delivering scalable, high-performance facilities and workplace environments that support Graphcore’s global operations and AI infrastructure. The team collaborates closely with internal stakeholders and external partners to ensure projects meet operational, technical, and business requirements.

Responsibilities and Duties

• Lead architectural coordination for lab, data center, and office projects from programming through construction and turnover.
• Develop owner requirements, architectural standards, and high-level specifications aligned with Graphcore’s operational and workplace goals.
• Review drawings and specifications for quality, constructability, maintainability, and compliance with project requirements.
• Serve as the owner’s representative for architectural scope, coordinating internal stakeholders, consultants, and contractors.
• Answer RFIs, review submittals and shop drawings, and evaluate substitutions for architectural systems, finishes, and products.
• Identify appropriate products, materials, and approved vendors based on performance, availability, cost, and durability.
• Conduct site walks, mock-up reviews, and punch list activities, and support issue resolution during construction and closeout.

Candidate Profile

Essential:

• Bachelor’s degree or equivalent experience in Architecture, Interior Architecture, Architectural Engineering, or related field.
• Solid understanding of building envelope, partitions, doors/hardware, finishes, code, accessibility, and life-safety considerations.
• Experience with construction administration, including contractor coordination, RFIs, submittals, changes, and field issue resolution.
• Excellent interpersonal skills and ability to work independently in a fast-paced, cross-functional environment.
• Proficiency with Bluebeam, AutoCAD, Revit, and document review processes.

Desirable:

• Experience with critical, laboratory, or server room environments.  
• Licensed architect, NCARB certificate holder, or actively pursuing licensure (this position will not be stamping drawings).
• Familiarity with office, lab, or data center design standards and approved product/vendor lists.
• Experience coordinating with MEP, fire protection, and IT teams in complex facilities.

At Natera, we revolutionize medicine by developing genetic products that combine cutting-edge technology and science. Our mission is to accelerate breakthroughs in research and improve patient care.

We are seeking a high-efficiency, adaptable, Java-centric AI Full-Cycle Engineer. The ideal candidate will have experience developing medium-to-high complexity products and providing critical production support. 

PRIMARY RESPONSIBILITIES:

• Perform system analysis, assess risks, develop technical design and implementation strategies, deliver high quality software. 

• Have a holistic view of processes and systems involved in taking patient samples from order to result in a multi-product clinical laboratory.

• Debug and perform root cause analysis for product defects and issues, as well as production support, while improving system observability and monitoring to prevent future regressions.

• Create and maintain comprehensive software documentation (software specification, test protocols and results, etc).

• Collaborate with the team on solutioning, knowledge share and efficient delivery.

• Drive adaptiablity via AI and leverage agentic AI to build adapters that power automation.

• This role regularly involves Protected Health Information (PHI). You must complete all required HIPAA/PHI privacy and security training within the first 30 days of hire and maintain current status on all Natera training requirements.

QUALIFICATIONS:

• Minimum of 10 years of experience in both server-side (back-end) and front-end development for complex n-tier systems, with at least 4 years focused on complex systems and integrations.

• Back-end: Minimum of 5 years of recent, hands-on experience with Java, preferably using open-source frameworks such as Spring.

• Front-end: Recent hands on experience with front-end development.

• APIs: Recent hands-on experience working with and developing REST APIs.

• Database: Extensive working knowledge of relational databases, experience using frameworks like Hibernate/JPA.

• Quality: Recent hands on experience with test design and automation.

• The "AI Glue": Experience using AI tools (e.g. Claude Code) not just for boilerplate, but for accelerating the mapping of complex data structures between systems.

• Adaptability: Proven track record of pivoting between tech stacks based on business needs (e.g., bridging modern AI agents with legacy JSP/Java architectures).

• BS degree in Computer Science or equivalent work experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• A solution- and continuous-improvement-oriented mindset with proactivity in troubleshooting.

• Strong communication skills.

• Willingness and ability to rapidly learn new practices, languages, and subject matter.

• Excellent understanding of core software engineering principles: Object-Oriented Programming (OOP), SOLID, etc.

• Experience with containers (e.g., Docker, Kubernetes).

• Experience working with various AI tools (e.g. Claude Code)

• Experience with distributed version control systems (e.g., Gitlab) and familiarity with branching strategies.

• Experience with message brokers/queues (e.g., Apache Kafka, AWS SQS) is a plus.

• Experience with JSP and JavaScript is preferred.

• Familiarity with software life cycle management tools (e.g., Jira).

• Ability to work effectively with people across multiple time zones.

• Experience developing software in a regulated environment is a plus.

#LI-DNI

Location Details: 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

Join our team

We are looking for engineers to join the Global Storage Engineering team with a strong focus on Ceph. In this role, you would be engineering and deploying the latest storage technologies to enable object, block, and file workloads for our internal applications and private cloud. If you have strong dev/ops skills, love to solve complex and challenging problems, and want to participate in some of the most exciting open-source projects, we want to hear from you!

What you'll get to do...

• Architect and build Ceph clusters from the ground up, creating robust and scalable storage solutions that meet our organizational needs.
• Help GoDaddy engineer, deploy, and maintain the next generation of Ceph storage technologies.
• Play a key role in managing a large-scale Linux environment, ensuring seamless operations and optimal performance across our extensive infrastructure.
• Work closely with internal teams on cross-functional projects to ensure that their assets are delivered quickly and with the highest quality.
• Scope and model various workloads to deliver custom solutions based on GoDaddy product offering needs.

Your experience should include...

• 4+ years of professional Ceph experience, architecting and building Ceph clusters from the ground up
• 4+ years of Ceph storage deployment, configuration, performance tuning, monitoring, troubleshooting, integration, upgrades, and maintenance.
• Experience working with Ceph Reef, showcasing proficiency in implementing and optimizing this version for enhanced storage performance and reliability.
• 3+ years of experience in Python scripting and automation. 
• 4+ years of professional experience, efficiently managing large-scale Linux server environments.
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their storage services.

You may also have…

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field or equivalent experience.
• Experience with other distributed storage systems (e.g., GlusterFS, HDFS).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes)

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.  

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

About us

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.

It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of a best-in-class family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from a diverse group of backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Job Summary

We are seeking a senior validation lead engineer to lead at-scale rack validation efforts for next-generation AI hyperscale systems. This role focuses on post-silicon system validation across the full lifecycle, ensuring functional, electrical, and thermal performance meets product objectives. You will own end-to-end blade and rack validation including planning, development, execution, and debug while collaborating across firmware, systems, and hardware teams.

The Team

The Rack Validation team is responsible for ensuring system readiness and quality at scale. The team works cross-functionally with firmware, silicon, and system engineering teams to validate complex AI compute platforms.

Responsibilities and Duties

• Lead post-silicon validation of AI compute blades and racks including test planning, development, and automation.
• Drive provisioning and integration of system components (SoC FW, BMC, RMC, OS) for rack-level readiness.
• Own execution against program achievements and report validation progress and risks.
• Triage test failures, collect debug data, and collaborate on root cause analysis.
• Track validation coverage and continuously improve test processes and infrastructure.
• Collaborate with ODM/JDM partners on validation and quality.
• Mentor engineers and drive engineering excellence.

Candidate Profile

Essential:

• Bachelor’s or Master’s degree or equivalent experience in Computer Engineering, Electrical Engineering, Computer Science, or related field.
• Proven track record in system, rack, or embedded validation with leadership experience.
• Strong experience in large-scale hardware validation environments.
• Expertise in CPU/GPU, memory, IO, and firmware validation.
• Experience with Linux/server OS and automation using Python/Bash.
• Knowledge of IPMI, Redfish, PLDM.
• Experience with CI/CD pipelines and hardware interfaces.

Desirable:

• Experience in hyperscale environments.
• Familiarity with OpenBMC and processes for verifying firmware functionality.  
• Knowledge of firmware security and HIL testing.
• Experience with test management tools.

Graphcore is a globally recognized leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialized processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. 

About the Role

We are seeking a Storage Architect to design, evaluate, and optimize the high-performance storage architectures powering our AI data centers. In AI training and inference, keeping GPUs fed with data is one of the most critical challenges; even a slight I/O bottleneck can lead to massive inefficiencies. In this role, you will be our resident expert on solid-state storage, focusing heavily on NVMe SSDs, PCIe topologies, and the Linux storage stack. You will ensure our local and distributed storage tiers deliver the microsecond predictable latency and massive throughput required for large language model (LLM) checkpointing, massive datasets, and high-speed data loading pipelines.

RESPONSIBILITIES

• Hardware Qualification: Lead the evaluation, qualification, and lifecycle management of NVMe SSDs (e.g., E1.S, E3.S, U.2/U.3 form factors) from major vendors for use in high-density AI servers and AI Clusters.
• Architecture & Topology: Design and optimize local server storage topologies, managing PCIe lane distribution, minimizing NUMA node crossings, and ensuring optimal data paths between NVMe drives, CPUs, and GPUs.
• Performance Tuning: Conduct rigorous performance profiling and tuning of the Linux kernel storage stack, block layer, and file systems to maximize IOPS and bandwidth while minimizing tail latency (i.e., 99.99%).
• AI Workload Optimization: Optimize storage configurations specifically for AI workloads, including tuning for GPU direct storage to enable direct memory access between NVMe storage and GPU memory, bypassing the CPU.
• Telemetry & Automation: Drive telemetry strategy for the storage subsystem including SSD health monitoring (i.e., wear leveling, DWPD, thermals) and latency anomaly detection. Provide requirements and technical guidance to the automation team building test framework to characterize the storage subsystem in our AI Platforms. Additionally, manage firmware rollouts at scale.
• Troubleshooting: Act as the highest point of escalation for complex, storage-related performance degradation or hardware failures, utilizing tools like nvme-cli, fio, and PCIe analyzers.
• Vendor engagement:  Responsible for working closely with storage vendors, supply chain teams, and our Systems engineering team in the selection and proper deployment of storage components into our AI server fleet. 
• “Futures”:  As a storage architect you will be responsible for scoping the industry for new storage technologies that will give us an advantage on future AI Server designs.
• Storage Control and Dataplane Definition: Storage expert in charge of the definition and architecture of our external storage Data plane and Control plane solutions using leading vendor solutions such as Weka, VAST, Pure Storage, and others. 

REQUIREMENTS

• Bachelor’s, master’s degree or equivalent experience in Information Technology, Computer Science, Computer engineering, or a related field.
• 12+ years of hands-on experience in storage engineering and architecture and 5+ years supporting storage solutions on AI or Hyperscale Datacenters.
• Deep NVMe/PCIe Knowledge: Expert-level understanding of the NVMe protocol, PCIe architecture (Gen 5/Gen 6), NAND flash characteristics, and SSD controller behavior (garbage collection, wear leveling, write amplification).
• Linux Storage Stack: Deep operational knowledge of Linux internals, specifically the block layer, I/O schedulers, direct I/O, and modern local file systems (XFS, ext4, ZFS).
• Performance Profiling: Extensive hands-on experience with benchmarking and profiling tools such as fio, blktrace, iostat, and perf to simulate AI workloads and isolate bottlenecks.
• Scripting: Strong programming skills in Python, JSON, Bash or related scripting languages for building validation scripts, automation pipelines, and interacting with REST APIs.
• Root Cause Analysis: Proven track record of debugging complex hardware/software interactions, including kernel panics, PCIe bus errors, and SSD firmware bugs.
• Telemetry: Point of contact responsible for defining the telemetry sensors and rules to activate alerts in our Datacenter fleet monitoring frameworks.

DIFFERENTIATORS

• GPU Direct Storage (GDS): Experience implementing, testing, and troubleshooting GDS or similar technology for direct GPU-to-storage communication.
• NVMe over Fabrics (NVMe-oF): Experience designing or managing NVMe-oF (RoCEv2 or TCP) deployments to disaggregate storage without sacrificing local-NVMe performance.
• Storage Software Development: Experience with the Storage Performance Development Kit (SPDK) or developing user-space storage applications.
• Distributed AI File Systems: Familiarity with high-performance parallel file systems commonly used in AI/HPC clusters (e.g., Weka, VAST Data, Lustre, DAOS, or DDN).
• Emerging Tech: Knowledge of Compute Express Link (CXL) and its implications for future memory and storage tiering in AI servers.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

About us

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Job Summary

We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments.

This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. The successful candidate will collaborate closely with engineering, platform, and data center teams to ensure the reliability and performance of next-generation AI systems.

The Team

The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore’s AI infrastructure platforms.

The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems.

This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore’s hardware platforms from early development through production deployment.

Responsibilities and Duties

• Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
• Support engineering bring-up activities, including component validation and firmware interaction testing.
• Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
• Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
• Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
• Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
• Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
• Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
• Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.

Candidate Profile

Essential

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
• Strong experience with server hardware architectures and board-level debugging.
• Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
• Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
• Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
• Excellent written and verbal communication skills.

Desirable

• Experience supporting prototype or pre-production hardware bring-up.
• Familiarity with data center facilities, including liquid cooling and power distribution systems.
• Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.
• Exposure to structured failure analysis and reliability engineering methodologies.

About us 

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. 

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. 

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. 

Job Summary 

We are seeking an experienced AI HW Systems Engineering and Debug Lead to drive system-level debug and bring-up activities for Graphcore’s next-generation AI data center platforms. 

The successful candidate will lead complex debug efforts across hardware, firmware, and software layers for blade and rack-level systems. This role focuses on developing scalable debug strategies, improving debug throughput, and ensuring timely resolution of system-level issues throughout the product lifecycle. 

The Team 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption 

The Systems Engineering and Validation team ensures Graphcore’s AI compute platforms are fully validated, debugged, and ready for deployment in hyperscale data center environments. 

The team collaborates closely with silicon engineering, system architecture, firmware, operating system, and rack integration teams to identify and resolve system-level issues and drive improvements in validation and debug methodologies. 

Responsibilities and Duties 

• Own and develop AI systems debug methodology and system bring-up strategies for next-generation AI data center platforms. 

• Lead system-level debug and root cause analysis for issues identified during server rack validation, post-silicon validation, and production phases. 

• Drive complex debug efforts across silicon, hardware platforms, firmware, operating systems, and software stacks. 

• Manage and track technical issues, risks, and priorities to ensure program milestones are achieved. 

• Publish debug program indicators and metrics to identify roadblocks and improve debug throughput. 

• Coordinate cross-functional teams including system architecture, silicon, firmware, and validation teams to resolve system-level issues. 

• Lead development and integration of debug tools, scripts, and methodologies to improve debug efficiency. 

• Communicate program status, risks, and technical findings to engineering leadership and stakeholders. 

Candidate Profile 

Essential 

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or related discipline. 

• 15+ years of experience working on complex systems engineering challenges involving HW/FW/SW debug in server or data center environments. 

• Proven experience leading validation and debug for board, blade, and rack-level hardware platforms. 

• Strong experience debugging OS, firmware, silicon, and hardware issues. 

• Understanding of industry-standard system buses such as PCIe and CXL and their software stacks. 

• Strong knowledge of ARM or x86 CPU architectures, SoC design, memory systems, and power management. 

• Experience with system architecture, validation strategies, and complex system debug methodologies. 

• Strong collaboration, communication, and cross-team coordination skills. 

Desirable 

• Experience designing or deploying AI/ML rack-scale systems. 

• Experience developing at-scale debug methodologies for hyperscale data center systems. 

• Familiarity with data center infrastructure and emerging AI hardware technologies. 

• Experience with rack integration testing and hyperscale deployment readiness. 

• Knowledge of automated validation frameworks, test analytics, and continuous validation practices. 

Graphcore is a globally recognized leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialized processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing. 

RESPONSIBILITIES

• Responsible for the maintaining all the network fabrics and network topologies operating at peak performance on Graphcore Data centers housing AI server platforms.
• Collaborate closely with our Network architecture team through all phases of the design and development lifecycle — from concept to deployment — ensuring timely, high-quality, and stable high-speed network fabrics.
• Primary support of deployed internal fabrics in our AI Datacenters.
• Direct escalation for Hardware, Link and, Performance issues on network fabrics.
• Escalation support for customer network fabrics (aligned to reference arch.)
• Triage day-to-day network topologies (scale-up, scale-out, and front-end networks) issues of Fabrics deployed in Graphcore Datacenters.

REQUIREMENTS

• Bachelor’s, master’s degree or equivalent experience in Network Engineering/Security, Information Technology, Computer Science, Computer engineering, or a related field.
• 9+ years of hands-on experience in network engineering and 3+ years supporting networking on AI or Hyperscale Datacenters.
• Knowledge of Remote Direct Memory Access (RDMA) and its implementations, specifically ROCEv2 or InfiniBand
• Knowledge of Lossless network – Experience with congestion control and lossless Ethernet technologies including PDF, ECN and DCQCN.
• Versed in High-Bandwidth network infrastructure including experience with operating 400G and 800G network fabrics and tackling challenges at the physical layer for networks operating at these speeds. This includes familiarity with specific optical transceivers.
• Experience sustaining non-blocking, multi-tier CLOS networks (i.e., Spine / Leaf / Super-Spine) that are optimized for high-density GPU clusters.
• Extensive troubleshooting experience for data center routing protocols such as BGP and OSPF as well as troubleshooting of VXLAN implementations.
• Cross-Functional collaboration- The candidate must excel at working closely with network architects, systems hardware engineers, AI software engineers, and Datacenter infrastructure teams to optimize the full stack from the application layer down to the Network infrastructure that includes controllers (NICs, SmartNICs, DPUs), network switches, and cabling and optical transceiver operation in our Datacenter.

DIFFERENTIATORS

• Deep hands-on experience with NetDevOps to automate tasks using tools such as Terraform or Ansible to manage network configurations and state.
• Possess strong scripting skills such as Python, Go, or JSON to build custom automation, interact with APIs, and develop internal network tools.
• Deep hands-on experience with modern, high-performance hardware from network switch and NIC providers such as Broadcom, Arista, Cisco, or Pensando.
• Knowledgeable in Advanced Network Telemetry, beyond traditional SNMP. Knowledgeable in telemetry protocols such as gNMI, Sflow, Netflow, Redfish, and Prometheus to characterize and detect transient congestion events, micro-bursts in the network fabric or defective network hardware.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

pproach to interview and encourage you to chat to us if you require any reasonable adjustments. 

About us 

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. 

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. 

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. 

This position is a senior technical engineer role.  The thermal engineer will work in a project team delivering complex AI data center hardware.  Primary responsibility is to ensure the overall product functionality and meet all applicable technical thermal specifications.  The engineer will be responsible for the overall thermal solution, creation of specifications, design review and qualification, and testing and validation.  This role involves deep understanding of thermal management principles, simulation, testing, and collaboration with cross-functional teams to deliver high-performance and reliable server cooling systems. 

Responsibilities: 
Expert in your chosen field, you’ll be responsible for designing, developing, modifying and evaluating the liquid cooling solutions focusing on direct liquid cooling (DLC).  As part of the technical function, you will be responsible in working with select ODM vendors to manage the product thermal specification, development schedule, meet various deliverables, resolve technical issues, and ensure product meets specification, cost and quality goals.  You will be responsible in guiding and directing ODM vendors to deliver thermal designs, implementation, monitor testing, review cost and review technical design information to provide clear directions to ODM.  In addition, you will also be working with third party vendors and suppliers to ensure product features are being achieved.  

REQUIREMENTS

• Bachelor’s, Master’s or Ph. D degrees in mechanical engineering.  Minimum of 10 years of server thermal design experience.  Experience needs to include thermal and acoustics, as it relates to server products.  Experience in system level thermal design focusing on DLC and cold plate cooling heatsink technology as well as system level control logic
• Understanding the basic foundations of thermal fluid dynamics and heat transfer.
• Ability to lead the design and development of liquid cooling solutions. This includes conceptualization, prototyping, simulation, validation, and optimization of heat sinks, cold plates, CDU/CDM, and other liquid cooling components.
• Ability to perform thermal simulations and analyses utilizing industry-standard software (e.g., FlowTherm, ANSYS, COMSOL) to analyze thermal behavior and optimize design for performance and efficiency.
• Ability to develop and execute test plans to validate thermal solutions, ensuring compliance with industry standards and performance goals.
• Experience working closely with system architects, chip and board designers, and software/firmware engineers to integrate liquid cooling solutions into server products.
• Understanding of microprocessor architecture and thermal profiles.
• Understanding of system level thermal design focusing on fan and heatsink technology.
• Experience with system level thermal and fan control algorithm.
• Experience effectively dealing with conflict.
• Communicates well verbally, in writing, and graphically.
• Ability to establish clear goals and formulate plans to achieve them.
• Good root-cause analysis and problem-solving skills.
• Works independently and as part of a team.
• Excited about technology and has the desire to learn new tasks and technologies.

DIFFERENTIATORS

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

About Us 

Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption.   

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Austin, which will play a central role in Graphcore's work building the future of AI computing 

Responsibilities: 

• Coordinate procurement and material readiness for clear-to-build execution with suppliers, CMs, and JDMs. 

• Drive cross-functional collaboration to resolve technical issues, track milestones, and report program status. 

• Lead on-site and remote engagements with vendors and manufacturers to ensure build quality and timely delivery. 

• Define and maintain accurate project schedules, material forecasts, and budgets aligned with business goals. 

• Manage Bill of Materials (BOM) structure during development, production, and sustaining phases. 

• Implement and track engineering changes, ensuring smooth transition through the development lifecycle. 

• Maintain internal asset database and ensure accurate part tracking and documentation. 

• Coordinate system allocation, distribution, rework processes, and change management across programs. 

Required Skills and Experience : 

• Proven experience in engineering program coordination, ideally in server/storage product development. 
• Strong background in product development, vendor engagement, and materials management. 
• Proficiency in cross-functional program execution across geographically dispersed teams. 
• Deep understanding of BOM configuration, procurement logistics, and cost control.
• Experience with factory/vendor oversight and on-site production support. 
• Skilled in schedule planning, risk mitigation, and resource allocation. 
• Tools: Microsoft Project, Wrike, Excel; familiarity with PLM systems is a plus 

“Nice To Have” Skills and Experience : 

• Background working in a datacenter or server development environment. 

• Experience supporting programs from early design through high-volume production. 
• Ability to communicate effectively with technical and non-technical stakeholders across time zones 

Benefits  
 
In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.    

SHOULD YOU ACCEPT THIS CHALLENGE...

In this role, you'll:

• Act as role model and mentor for other Systems Engineers
• Work alongside SEM to provide technical leadership and support
• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Be an active creator of social media content e.g. blogs, posts, etc
• Connect the dots from technology solutions, inclusive of the Pure Storage portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Undertake presentations, solution demonstrations and EBC activity within other SE accounts as appropriate and needed
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity

• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs

• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Be seen as the solution expert in complex POC and TCO calculations

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• BS in CS, EE or other technical degree and/or equivalent experience
• Pre-sales experience is required
• Must Reside in the Austin, TX area 
• 8 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with AWS, Azure, GCP a plus
• Familiarity with containers, k8s and microservices architectures a plus
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

THE ROLE:

Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. 

As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services.

WHAT YOU’LL DO:

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Everpure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING:

• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Previous experience with Linux, NFS file systems and Linux distributed network environment
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Familiarity with AWS, Azure, GCP, containers, k8s and microservices architectures a plus
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

Work when you want – Earn what you need!

Delivering Legal Documents in your area with ABC Legal Services allows you to have a flexible schedule and take on as much or as little work as you want. We give you the training and tools you need, including an industry-leading mobile app that allows you to claim jobs, map your stops, and track your pay.

Who is ABC Legal?

We are a premier legal services company operating nation-wide. Our clients are banks and law firms, but we are governed by the courts and the rules of civil procedure. We value honesty and accuracy, and are looking for organized, independent, and personable people to deliver legal documents in all 50 states.

What’s the Key to Process Server Success?

• Be organized
• Plan your route
• Go when people are likely to be home
• Be pleasant and personable with the people you meet and to whom you deliver documents

Successful Process Servers work independently, have an entrepreneurial mindset, take pride in their work, and love to connect with people. Whether you’re looking for a full-time career or a part-time gig, serving legal documents with ABC offers the perfect opportunity for a flexible schedule outside of a traditional office setting.

What do you need to be a Process Server?

• Must have your own reliable transportation, valid driver’s license and insurance
• Tech savvy – iPhone/iPad or Android smart device and ability to work within a mobile app
• Ability to scan and print documents
• Ability to work variable hours -- Early mornings, evenings and weekends
• Experience in process serving or related work is helpful, but not required
• Some states require you to be a Registered Process Server 
• State laws vary, and some require you to meet a minimum age to serve
• Legally allowed to work in the United States, without work authorization

The Perks of Process Serving!

Process Servers benefit from many advantaged by contracting with ABC Legal Services, including:

• Flexible schedule – Choose your workload, with attempts required every 48 hours, varied times.
• Flexible service area – Set your own service areas and claim jobs right on our app
• Competitive wages – Earn fair wages for each job you attempt and resolve
• Mobile capability – Claim jobs, map out your stops and track your pay all through our app
• Support – Have all your questions answered by our knowledgeable support team

#INDP2

Hudson River Trading (HRT) is a quantitative trading firm at the forefront of technological innovation in global financial markets. We build and deploy cutting-edge systems within one of the world’s most sophisticated computing environments for large-scale research and trading. Our research cluster is the backbone of our success—an HPC environment with GPU and CPU fleets larger than many national labs—and our people are our most important differentiator.

We are seeking a Hardware Strategy & Technology Partnership Lead to bridge the gap between hardware engineering and the technology supply chain. In this role, you will be the primary architect of HRT’s relationships with OEMs, ODMs, and silicon vendors. The ideal candidate understands the CSPs’ business models and how they differentiate, and possesses the expertise to navigate both the bare-metal world and the hyper-scaler ecosystem to ensure HRT always has a competitive edge in compute power and efficiency. You understand the "chip and server" business at a molecular level—not just what an R200 GPU or a Venice processor can do, but how the supply chain, the margins, and vendor roadmaps dictate the industry’s future.

Responsibilities

• Strategic Relationship Management: Lead HRT’s primary relationships with top-tier silicon (CPU/GPU/Storage), server and cloud vendors. Partner with their engineering and product teams to influence roadmaps and secure early access to next-gen tech.
• Vendor Negotiations: Own the end-to-end commercial and technical negotiation process. Leverage your deep understanding of BOM (Bill of Materials) costs and industry margins to drive the best outcomes for HRT’s global infrastructure.
• Supply Chain Intelligence: Act as our internal "SemiAnalysis/SemiAccurate" equivalent. Stay ahead of industry trends, tracking foundry shifts, packaging innovations, and geopolitical impacts on the hardware market to advise our leadership on long-term strategy. Help us decide when to build, when to go to the cloud, and how to optimize our footprint across global data centers.
• Cross-Functional Collaboration: Work side-by-side with our R&D and Trading Tech engineers and data center teams to deeply understand HRT's technology and business, and translate that knowledge into long-term strategic and acquisition planning.

Qualifications

• Deep Industry Knowledge: You have a "feet on both sides" profile, with a background that likely includes time at a major hardware vendor, a hyper-scaler, or a top-tier industry research firm.
• Technical Fluency: You can talk shop with hardware engineers about PCIe lanes, memory bandwidth, and thermal envelopes, but you can also walk into a boardroom and negotiate a multi-million dollar master purchase agreement.
• Market Strategy: You have a proven track record of solving complex infrastructure needs for large-scale compute environments.
• Entrepreneurial Spirit: You are a self-starter who is motivated by the excitement of being at the cutting edge of automation and hardware efficiency.

This job is accepting ongoing applications and there is no application deadline.

The estimated base salary range for this position is 200,000-300,000 USD per year (or local equivalent). The base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience.

This role will also be eligible for discretionary performance-based bonuses and a competitive benefits package which includes medical, dental, vision, basic life insurance, and enrollment in our company’s retirement savings plans. Employees will receive sick and parental leave, as well as other paid time off (including 20 vacation days and 10 paid holidays in the US). Please note that benefits and time off policies will vary across non-US locations.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

Reporting to the Manager of Infra::Machines::Design, you will support sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and infrastructure cloud capacity and explore new technologies and capabilities to bring to our customers, providing top-tier support for our hardware and firmware in the DO fleet.

What You’ll Be Doing:

• Act a member of the Sustaining Engineering team in the Infra::Machines::Design Organization
• Support server hardware, cabling, and networking hardware throughout its operational lifecycle 
• Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
• Participate in 24/7 on-call rotation with other members of the team
• Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
• Develop and maintain standards and practices for DigitalOcean hardware operations 
• Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
• Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
• Coordinate with Ops teams on monitoring thresholds, failure modes and alerting
• Assist in troubleshooting cause of failures and work to prevent them in the future 
• Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We’ll Expect From You:

• Technical Degree (BS Computer Science/Engineering) or equivalent practical experience 
• Hands-on experience operating a cloud infrastructure at mid-tier scale or better
• An in-depth understanding of server hardware, firmware, and infrastructure
• Strong knowledge in troubleshooting techniques, Python and BASH
• Extra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
• Clear communication and collaboration across key stakeholders 
• An insatiable passion for constant improvement

Compensation Range: 

• $83,000 - $104,000

*This is a remote role

JR: 2026-7565

#LI-Remote

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

We are looking for an entry-level hardware technologist with experience testing and deploying firmware to server hardware at scale. Reporting to the Manager of Infra::Machines::Design, the Firmware Qualification Engineer will qualify and deploy firmware packages across DigitalOcean products and components and join a team of engineers who have already paved the way for the many tens of thousands of servers in our infrastructure. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and explore new technologies to bring to our customers.

What You’ll Be Doing:

• Work with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the DigitalOcean ecosystem
• Act as Tier 3 escalation on-call for triage, investigation, and resolution of system firmware issues in the DigitalOcean fleet (both customer-facing and internal)
• Participate in 24/7 on-call rotation with other members of the teamImprove existing firmware and hardware configuration automation/validation, for both hardware platforms and components (such as NIC, Storage and BMC)
• Engage with hardware vendors about new automation features and existing bugsHelp with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
• Coordinate with Ops teams on monitoring thresholds, failure modes and alertingAssist in troubleshooting causes of failures and work to prevent them in the future 
• Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We’ll Expect From You:

• Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
• Strong understanding of x86 server hardware architecture and subsystems.
• Ideally, you’ve worked with non-x86 hardware too!Demonstrated professional proficiency in configuration management best-practices (we use Ansible and Chef)
• Experience automating server firmware components at large-scale using industry-standard tooling (Redfish, IPMI, etc) including a deep understanding of benchmarking, automating test frameworks, and process automation in general
• Practical knowledge of PXE boot, UEFI, Linux/OS boot, AMI/OEM BIOS distributions, OpenBMC/AMI/OEM BMC implementations, RAID and other storage resiliency technologies, and the full Network stack- from NIC firmware to TCP/IPAdept at Linux (or Unix) operating systems. You’ll be spending a lot of time working in one!
• Comfortable with version control systems (we use Git) and proficient in at least one programming language (such as Python or Go) Ability to participate in 24/7 on-call rotation with other members of the team
• Excellent communication skills, both within the team and with the broader company
• Have an insatiable passion for hardware, both new and old 

Compensation Range: 

• $83,000 - $104,000

*This is a remote role

JR: 2026-7606

#LI-Remote

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

Reporting to the Manager of Infra Machines Design, you will act as the team lead for sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and infrastructure cloud capacity and explore new technologies and capabilities to bring to our customers, providing top-tier support for our hardware and firmware in the DO fleet.

What You’ll Be Doing:

• Act as technical lead for the Sustaining Engineering team in the Infra::Machines::Design Organization
• Support server hardware, cabling, and networking hardware throughout its operational lifecycle Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
• Participate in 24/7 on-call rotation with other members of the team
• Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
• Develop and maintain standards and practices for DigitalOcean hardware operations
• Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
• Liase with DCOPS teams to develop, deliver, and support hardware-related runbooks
• Liase with vendor support teams regarding hardware and firmware issues and drive issues to resolution Identify gaps in tooling and operational processes and engage appropriate peer teams to close gaps
• Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operationsCoordinate with Ops teams on monitoring thresholds, failure modes and alerting
• Assist in troubleshooting cause of failures and work to prevent them in the future Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We’ll Expect From You:

• Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
• Hands-on experience operating a cloud infrastructure at mid-tier scale or better
• An in-depth understanding of server hardware, firmware, and infrastructure
• Strong knowledge in troubleshooting techniques, Python and BASHExtra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
• Clear communication and collaboration across key stakeholders An insatiable passion for constant improvement

Compensation Range: 

• $107,000 - $134,000

*This is a remote role

JR: 2026-7601

#LI-Remote

The Director, Paid Performance owns paid media end to end. Google first, Meta second, with eventual oversight of every channel where we put a dollar in front of a customer. Strategy, in-platform execution, agency oversight, and the unit economics that decide what we keep spending on. Hands-on in the accounts now, transitioning to agency oversight once the foundation is rebuilt.

What You Own

• Paid acquisition strategy and in-platform execution across Google and Meta
• New-customer CAC, blended CAC, CAC payback, LTV-to-CAC, subscription attach rate
• Testing infrastructure: incrementality, holdouts, geo tests, creative experimentation
• Channel mix, budget allocation, and weekly performance reporting to CMO and CEO
• Agency relationships once the foundation is rebuilt
• Cross-functional partnership with brand, creative, lifecycle, retention, and finance

Required Experience

• 6 to 8 years in paid media, with at least 4 years at digitally native DTC brands
• Demonstrated ownership of paid budgets at $4M+ annually, ideally in subscription or supplement
• Hands-on operator in Google Ads (Search, Shopping, PMax) and Meta Ads Manager
• Track record of running incrementality tests (geo holdouts, conversion lift, PSA baselines)
• Fluency in Shopify, GA4, customer match, server-side tracking, and modern attribution
• Experience transitioning paid programs between in-house and agency models

Required Skills

• Builds campaigns, writes keyword and negative lists, reads search terms reports daily
• Designs experiments with intent and reads them with statistical discipline
• Holds agencies, attribution platforms, and platform-reported numbers to a higher standard
• Communicates performance in numbers, not narratives
• Owns CAC publicly, without hiding behind blended metrics or favorable date ranges

How We Work

• DTC obsessed, data first, iterative testing as the default
• Direct communication and short feedback loops
• Open to being wrong when the data says so
• Growth as the actual work, not a buzzword

First 90 Days

• Read every active campaign across Google and Meta, surface waste and opportunity
• Stand up a single weekly report on new-customer CAC and payback for CMO and CEO
• Launch at least two incrementality tests with clear hypotheses and read dates
• Recalibrate New Customer Acquisition setup with sized customer match lists and LTV-based values
• Define the agency operating model: remediate, transition, or replace

About Druva

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook. 

About the Team

This role sits on a highly collaborative, performance-driven Channel account team supporting Druva’s Strategic partner, SHI, in North America.  The Druva Channel team is focused on enabling SHI to modernize data protection and cyber resiliency for their customers with Druva’s 100% SaaS platform.  You will collaborate with the Druva SHI National Partner team as a dedicated Systems Engineer to drive deep discovery, strong partner engagement, and a consultative sales motion across the full lifecycle. This is a high-impact role for someone who thrives on strategic partner ownership, values teamwork, and enjoys building durable channel partner relationships while driving new growth.

Role Purpose & Impact

We are seeking an experienced Sales Engineer to amplify Druva’s strategic capabilities and support Druva’s Channel growth trajectory within SHI across North America. You will be a critical role to your Partner Sales team, collaborating with cross-functional teams to drive strategy, execution, and process excellence.  You will work alongside your Partner Sales team to develop technical business plans within SHI to grow their practice, conduct technical workshops, "lunch and learns," and deep-dive demo sessions to ensure SHI is self-sufficient.  The Channel SE is expected to help SHI discover Druva solutions that positively affect their customers, and your efforts will directly contribute to operational efficiency, revenue growth, customer satisfaction, and service excellence.

What You’ll Do

• Build and manage the technical relationships within SHI to help drive incremental revenue.
• Assist SHI with prospects and customers interested in adopting the Druva products
• Promote selling of Druva based on value propositions, competitive differentiators, and advantages
• Provide oversight, guidance, and assistance during SHI sales process to ensure mutual success
• Lead technical discussions on the value Druva can provide to their clients
• Develop and execute enablement plans with joint executive support and budgets
• Gather, track, and translate partner feedback and help steer the Druva product roadmap
• Develop domain expertise and thought leadership regarding the partners’ current areas of focus, as well as in new areas for expansion
• Define and deliver formal and informal technical training sessions for partner resources
• Establish and maintain technical expertise on current and developing Druva products and technology
• Execute business initiatives to produce incremental revenue streams
• Help develop partner collateral material in cooperation with sales and marketing
• Maintain field-level relationships with partners to ensure effective positioning of Druva’s solutions
• Create technical content to show SHI how to implement specific use cases or best practices for new technologies
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales

What Makes You a Great Fit

• 7+ years in technical customer-facing roles with at least 3+ years as a Sales Engineer
• 3+ years of experience in a pre-sales role working with enterprise software solutions (Backup and SaaS experience a plus)
• Existing technical relationships within SHI (highly recommended)
• Experience with Identity Providers (Entra ID, Active Directory, Okta), SSO Tools, SCCM/Casper Deployment tools, Virtual environments (VMWare, Hyper-V, Nutanix, Proxmox), Storage Technologies (SAN/NAS)
• Knowledge of Networking concepts (TCP/IP, DNS, Bandwidth Management, Firewalls), Cloud Technologies using AWS/Azure.
• Fast Learner in a dynamic environment with changing priorities
• Results-oriented with the ability to prioritize activities, plan, and organize focus to meet commitments
• Excellent presentation, communication (verbal & written), and relationship-building skills, across all levels of management, including negotiations and risk abatement
• Experience with a SaaS company or demonstrable deep knowledge of SaaS practices

• Strong knowledge of enterprise server backup technology
• Competence with competitive data protection platforms and services inclusive of Disaster Recovery and Recovery from a ransomware event
• Basic understanding of introductory security principles
• Knowledge and practical experience with VMware & Hyper-V administration
• Backup & Restore of file systems and databases
• Exposure to AWS services - mainly EC2, RDS, S3, IAM, & VPC.
• Exposure to Azure services - mainly Azure VM, Azure SQL, Azure File, and Azure Blob
• Understanding of Network Technologies and protocols – TCP/IP, VLAN, DNS, switches, firewalls, routers
• Travel at least 25% of the year (business days)

What Success Looks Like in the Senior Channel Sales Engineer Role 

• Consistent enablement of SHI on the value of Druva.
• Consistent education of SHI on new Druva product launches and GTM activities.
• Drive collaboration between Channel Partners sellers and Druva sellers
• Drive net new logo business with SHI
• Drive expansion and upsell of Druva services within the partner’s existing Druva install base (upsell/cross-sell)
• Drive Partner Sales and Technical Certifications.
• Provide Druva Partner Marketing and Product teams feedback on SHIgo-to-market activities and product enhancements.

Requirements

• Strong knowledge of enterprise data protection and cyber resilience technologies
• Knowledge and practical experience with SaaS applications such as M365, Google Workspace, or Salesforce
• Knowledge and practical experience with one or all of the following VMware, Hyper-V, Proxmox, and Nutanix AHV administration
• Data protection knowledge and understanding of File, NAS, MSSQL, and Oracle environments
• Exposure to AWS or Azure cloud native services.
• Understanding of Network Technologies and protocols – TCP/IP, VLAN, DNS, switches, firewalls, routers
• Eligible to travel to Canada if required.

Why You’ll Love Working Here

Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.  

If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.

What We Offer

The pay range for this position is expected to be between $176,000 and $235,333/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. 

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Druva Privacy Policy

Druva is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at recruiting_us@druva.com

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

Position Overview

Woolpert is hiring a Technical Dynamics 365 Data Migration Manager to join our dynamic Corporate Applications. This position reports to the Senior Director, Corporate Applications. This role is accountable for leading and executing ERP data migrations for companies acquired by Woolpert in support of the firm’s growth strategy. This role is a hands-on technical leadership position within the Corporate Applications team, responsible for defining migration strategy, leading the IT data migration team, and designing and executing enterprise-wide data migration and ETL processes.

This role is critical to the successful integration of acquired companies into Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) by ensuring accurate, timely, and auditable conversion of legacy data into Woolpert’s ERP ecosystem. The position requires a balance of people leadership and deep hands‑on technical execution, with direct involvement in complex data extraction, transformation, loading, reconciliation, and validation across global legal entities. Strong SQL expertise, data mapping, and validation experience are required to support complex financial, multicurrency, and operational datasets across diverse legal structures.

We are unable to provide visa sponsorship for this position.  Applicants must already possess work authorization in the country the job is located.

What You Will Do:

Leadership & Strategy

• Own and lead the ERP Data Migration workstream within Woolpert’s overall M&A integration program.
• Define and execute end‑to‑end data migration strategies for complex ERP integrations following acquisitions.
• Partner closely with the M&A Integration Director, Corporate Applications leadership, Business Process Owners, and acquisition stakeholders to define data requirements, timelines, risks, and dependencies.
• Lead and manage a blended team of approximately 10 employees and contractors, supporting multiple parallel ERP migrations globally.
• Drive continuous improvement, automation, and efficiency across migration and ETL processes.

Data Migration & ETL Execution

• Design, build, and oversee data extraction, transformation, and loading (ETL) processes from legacy systems into Microsoft Dynamics 365 F&O and CE.
• Lead data mapping and conversion for master data and historical transactional data, including complex financial, operational, and multicurrency datasets.
• Ensure accurate integration with downstream and upstream systems (e.g., Dayforce and other enterprise platforms).
• Execute mock conversions, cutover planning, and final production migrations with a strong focus on accuracy and auditability.
• Own data reconciliation, validation, and issue resolution between source systems and target ERP.

Data Quality, Governance & Validation

• Ensure the accuracy, completeness, and integrity of migrated data through robust validation, testing, and reconciliation processes.
• Identify and resolve data quality issues, inconsistencies, gaps, and anomalies prior to migration.
• Design and implement error handling and rollback strategies to mitigate migration risk.
• Maintain comprehensive documentation covering mappings, transformation logic, validation results, and operational procedures.

Architecture & Continuous Improvement

• Own the architecture and design of ERP data migration solutions across all M&A activity.
• Reduce migration cycle time through innovative tools, automation, and repeatable frameworks.
• Continuously refine and evolve ETL processes to improve quality, scalability, and efficiency.

What You Will Bring:

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent experience.
• Proven experience in managing/leading teams and delivering full‑lifecycle ERP implementations.
• 10+ years of experience working with data migrations for complex ERP implementations, preferably in M&A environments.
• 7+ years of hands‑on experience with Microsoft Dynamics 365 Finance & Operations, including deep knowledge of data entities and structures.
• 10+ years of demonstrated expertise in SQL, including queries, scripting, and stored procedures.
• 10+ years of experience in data analysis, conversions, source‑to‑target mappings, testing, and operational support.

Technical Expertise

• Advanced proficiency in SQL, including queries, scripting, stored procedures, and performance tuning.
• Extensive experience with ETL tools and ERP migration platforms such as Azure Data Factory (ADF), DMF/DIXF, KingswaySoft (SSIS), eOne SmartConnect, TIBCO Scribe, or equivalent tools.
• Strong data analysis and transformation skills using SQL, Excel, and ETL platforms.
• Experience with multicurrency financial data, including general ledger structures, historical exchange rates, and financial reconciliation. Must demonstrate proven expertise in mapping and reconciling financial transactions across multiple currencies, managing historical exchange rates, and ensuring balance integrity and consistency.
• Familiarity with Azure, Dataverse, Power Platform, Power BI, and Azure DevOps is preferred.

Leadership & Communication

• Demonstrated ability to manage, mentor, and coach technical and functional data migration teams.
• Strong stakeholder management skills with the ability to communicate effectively across technical and business audiences.
• Excellent written and verbal communication skills with the ability to present complex concepts clearly and concisely.
• Proven ability to operate in a fast‑paced, deadline‑driven M&A environment.
• Strong interpersonal skills across both verbal (day‑to‑day discussions, team meetings, workshops) and written (requirements and design specifications) communication, with a consistent focus on clarity and precision.

Core Competencies

• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Ability to evaluate complex datasets, reconcile discrepancies, and translate data into actionable insights.
• Adaptability and resourcefulness in dynamic, high‑change environments.
• Strong business acumen with an understanding of how data migration impacts financial and operational outcomes.

Technical Skills Summary

• Microsoft Dynamics 365 Finance & Operations and Customer Engagement
• SQL Server / SQL Management Studio
• ETL & Migration Tools (e.g., ADF, DMF/DIXF, SSIS/KingswaySoft, Scribe, SmartConnect)
• Azure DevOps
• Microsoft Excel
• Power BI
• Data mapping, automated testing, validation, and reconciliation tools

Benefits You Will Love

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-Hybrid

Who We Are

At 𝕏, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App. Our platform is a space where people can connect, share ideas, and engage in meaningful conversations. Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location.

Job Summary:

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem-solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

Preferred Skills:

• Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
• Ability to manage multiple priorities and meet deadlines under pressure.

Work Environment:

• Full-time position, onsite with occasional on-call or after-hours support.
• Collaborative team environment with opportunities for growth and professional development.

We are committed to an inclusive and diverse 𝕏. 

𝕏 is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

About the role:

We are looking for a Forward-Deployed Engineer to join our Professional Services team. This is not a traditional consulting role—you will embed directly with our most strategic enterprise customers to drive transformational outcomes across frontend modernization, platform migrations, and AI adoption.

In this role, you will lead complex Next.js migrations, architect high-performance applications, and build production AI solutions—all within customer environments. You'll work hands-on-keyboard alongside customer teams, whether you're migrating a legacy React application to App Router, conducting a deep-dive code audit, or deploying production agents using Vercel's AI SDK. You will be equally comfortable leading a technical discovery session with engineering leadership as you are refactoring a complex rendering strategy or optimizing an agentic workflow.

Our Forward-Deployed Engineer operate with high agency and autonomy. You'll navigate ambiguous enterprise environments, assess technical debt, design migration strategies, and deliver measurable business value—all while building long-term relationships that expand our partnership with each customer.

You will report to the Director of Professional Services and will be remote-first with significant travel (25-40%) to customer sites for embedded engagements.

What you will do:

1. Lead complex frontend migrations—modernizing legacy React, Vue, or other frameworks to Next.js, including Pages to App Router transitions, incremental adoption strategies, and large-scale codebase transformations.
2. Conduct technical assessments and code audits, analyzing customer codebases for performance bottlenecks, architectural anti-patterns, and optimization opportunities—delivering actionable roadmaps that drive measurable improvements.
3. Architect and implement high-performance Next.js applications, leveraging App Router, Server Components, streaming, ISR, edge functions, and advanced rendering strategies to meet enterprise scale and performance requirements.
4. Optimize Core Web Vitals and application performance, using tools like Vercel Speed Insights to diagnose issues and implement fixes that improve SEO, conversion rates, and user experience.
5. Build production AI solutions using Vercel's AI SDK and AI Cloud—including conversational interfaces, production agents, MCP servers, and agentic workflows that transform customer operations.
6. Embed with strategic customers to build production applications—working within their systems, understanding their constraints, and shipping TypeScript code that goes live.
7. Drive enablement and knowledge transfer through workshops, pair programming, and documentation—ensuring customer teams can extend and maintain solutions independently.
8. Navigate complex enterprise environments by building relationships with stakeholders across engineering, product, and executive teams—translating technical capabilities into business outcomes.
9. Participate in pre-sales activities by providing technical expertise during discovery calls, scoping sessions, and proposal development for migrations, audits, and AI transformation engagements.
10. Contribute to our service evolution by identifying repeatable patterns, building reusable components, and sharing implementation insights back to Product and Engineering teams.

About you:

• 5+ years of experience in software engineering with at least 2 years in a customer-facing technical role (consulting, solutions engineering, forward deployed engineering, or technical founder experience).
• Expert-level TypeScript skills—this is your primary language. You write production TypeScript daily and have strong opinions on type safety, patterns, and tooling.
• Deep expertise in Next.js, with a proven track record of architecting and delivering complex applications using App Router, Server Components, server-side rendering (SSR), static generation (SSG), incremental static regeneration (ISR), and edge functions.
• Demonstrated experience leading frontend migrations—you've modernized legacy applications to Next.js, navigated incremental adoption strategies, and understand the challenges of migrating large codebases in production environments.
• Mastery of React and its ecosystem, including advanced state management, performance optimization, and modern patterns like streaming, suspense, and concurrent features.
• Production experience with LLMs and AI applications, including prompt engineering, agent development, and tool use patterns. Familiarity with Vercel's AI SDK is strongly preferred.
• High agency with comfort in ambiguity—you thrive when given a problem to solve rather than a task to complete, and you can navigate complex organizations to drive outcomes.
• Exceptional communication skills with the ability to conduct technical discovery, present to executives, mentor engineers, and build lasting customer relationships—all with a low-ego, collaborative approach.
• Business acumen to understand customer objectives, translate technical capabilities into ROI, and identify expansion opportunities throughout engagement lifecycles.
• Willingness to travel 25-40% to customer sites for embedded work and relationship building.

Bonus if you:

• Have led large-scale migrations from legacy frameworks (Create React App, Gatsby, custom webpack setups) to Next.js in enterprise environments.
• Have expertise in performance optimization and Core Web Vitals, with experience diagnosing and fixing LCP, CLS, and INP issues at scale.
• Have experience with Model Context Protocol (MCP), building MCP servers, or implementing complex tool-use patterns in production AI applications.
• Have led enterprise AI transformation initiatives, including building production agents that automated manual processes or replaced legacy systems.
• Have worked with micro-frontends, module federation, or multi-team frontend architectures.
• Have contributed to the Next.js, React, or AI SDK open-source projects, or maintain popular related libraries.
• Have experience with enterprise deployment patterns including security reviews, compliance requirements, and multi-region architectures.
• Have a background in financial services, healthcare, retail/e-commerce, or media—industries with complex frontend ecosystems and growing AI adoption.
• Have spoken at conferences or published thought leadership on frontend architecture, migrations, or AI applications.

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $137,000.00 - $207,000.00.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be  adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

ICON is looking for a skilled, detail-obsessed Web Developer to own the technical health, performance, and continuous improvement of iconbuild.com. You'll sit within the Marketing & Customer Experience team, working at the intersection of design, content, and engineering to ensure our website is fast, functional, and always moving forward. This role is equal parts maintenance and momentum. Some days you'll be squashing bugs and fixing layout breaks. Others you'll be building new landing pages, integrating third-party tools, or collaborating with design to bring a new campaign experience to life. You'll be the go-to technical partner for the marketing team, the person who makes ideas buildable and keeps the site running at its best.

This role carries a dotted-line relationship to ICON's Engineering & Software Development team. During slower periods on the web front, you'll roll up your sleeves and contribute to backend support - bug fixes, internal tooling, and software maintenance, making you a true full-stack contributor across both the marketing and engineering orgs. If you care deeply about craft, move quickly without breaking things, and are equally comfortable translating a designer's vision into pixel-perfect code as you are digging into a backend issue with an engineering team, this role is for you.

This is an onsite M-F role out of our Austin, TX headquarters. 

RESPONSIBILITIES:

Site Maintenance & Reliability

• Own the day-to-day technical health of iconbuild.com — monitoring for bugs, broken links, rendering issues, and performance degradation across browsers and devices.
• Triage and resolve site issues quickly, with clear communication to stakeholders on status and resolution timelines.
• Manage CMS updates, plugin/dependency maintenance, and platform upgrades with minimal disruption to the live site.
• Implement and maintain backup, version control, and staging environment best practices to ensure safe, reliable deployments.

Development & Feature Builds

• Build and maintain new pages, templates, modules, and interactive features that support marketing campaigns, product launches, and brand initiatives.
• Collaborate closely with design and marketing teams to translate Figma mockups and creative briefs into pixel-accurate, responsive web experiences.
• Develop and maintain reusable component libraries and front-end systems that scale with the site's growth.
• Integrate third-party tools and APIs — including CRM platforms, analytics tools, form builders, chat, and marketing automation — and ensure they function reliably.

Performance & Optimization

• Continuously audit and improve site speed, Core Web Vitals, and overall technical SEO health.
• Optimize assets (images, scripts, fonts) and implement caching, lazy loading, and other performance best practices.
• Partner with the SEO and content team to implement on-page technical requirements — structured data, meta tags, canonical URLs, redirects, and site architecture improvements.

Analytics, Tracking & Data Dashboards

• Implement and maintain a robust tracking infrastructure across iconbuild.com — including Google Tag Manager, GA4, pixel integrations, conversion event tracking, and custom event configurations.
• Own the setup, QA, and ongoing maintenance of GA4 properties — including data streams, audiences, attribution models, and funnel reporting — ensuring data accuracy across all campaigns and pages.
• Build and maintain master dashboards that synthesize website data into clear, actionable views for marketing, sales, and leadership — pulling from sources such as GA4, HubSpot, Search Console, paid media platforms, and CRM data.
• Design dashboard reporting frameworks that surface key metrics including traffic, engagement, lead funnel performance, conversion rates, campaign attribution, and customer journey mapping.

Backend & Engineering Support

• During downtime from web priorities, contribute directly to ICON's software and engineering team. supporting backend bug fixes, internal tool maintenance, API troubleshooting, and software QA.
• Assist engineering with code reviews, documentation, and minor feature development as capacity allows.
• Serve as a reliable bridge between marketing and engineering. We’re looking for someone who understands both worlds and can communicate fluidly across them.
• Help triage and escalate software issues, translating between technical and non-technical stakeholders as needed.

Cross-Functional Collaboration

• Serve as the primary technical partner for the marketing team, translating requests, scoping work accurately, and delivering on time.
• Collaborate with external agencies, contractors, or the broader engineering team as needed on larger initiatives.
• Document site architecture, code standards, and processes to ensure maintainability and continuity across both marketing and engineering touchpoints.

MINIMUM QUALIFICATIONS:

• 3 or more years of professional web development experience with a strong portfolio of production websites, ideally in a marketing or brand-forward environment.
• Proficiency in HTML, CSS, JavaScript, and TypeScript with clean, semantic, maintainable code practices.
• Solid experience with at least one major CMS platform, Webflow preferred, including custom theme and template development.
• Familiarity with front-end frameworks such as React or Vue, and comfort working within existing codebases.
• Working knowledge of Node.js, Python, RESTful APIs, SQL or NoSQL databases, and basic server-side architecture.
• Experience with Git and modern deployment workflows including CI/CD pipelines and staging environments.
• Working knowledge of Figma sufficient to collaborate directly with design teams and interpret mockups independently.
• Deep, hands-on expertise with Google Tag Manager including custom triggers, variables, data layer implementation, and cross-domain tracking.
• Advanced proficiency in GA4 including event configuration, custom dimensions, audience building, attribution modeling, and Looker Studio integration.
• Proven experience building dashboards that consolidate data from GA4, HubSpot, Search Console, paid media platforms, and CRM into unified reporting views.
• Familiarity with WCAG accessibility standards and the ability to apply them as part of standard development practice.
• Strong communicator who can translate technical constraints for non-technical stakeholders and push back constructively when needed.
• A proactive ownership mindset - you notice things that are broken before someone tells you, and you fix them.

PREFERRED SKILLS AND EXPERIENCE:

• Experience working within a design system or contributing to one.
• Basic understanding of paid media landing page best practices and conversion rate optimization.
• Experience in a startup or high-growth environment where you've had to wear multiple hats.
• Exposure to A/B testing tools such as Optimizely, VWO, or Google Optimize.

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands—increasing reliability and performance while lowering costs and enabling confident, data-driven decision-making in dynamic environments.

The Role

As a Machine Learning Engineer at Striveworks, you’ll be challenged—and trusted—on day one to be a core contributor to both the customer-driven projects and the enduring products of the company. You will represent Striveworks as a technology builder on projects and solutions that leverage Chariot, our proprietary AI operations (AIOps) platform, and you will inform and contribute to future capabilities of that platform. You will inform, envision, and help extend Striveworks’ core software products. You will work alongside data scientists, software engineers, and DevOps engineers to transform machine learning models into operational capabilities.

You’re right for this opportunity if you value and possess technical expertise and enjoy pushing the boundaries of your own capabilities. You’re outcome-driven and are passionate about applying both software engineering and data science to solve real-world problems. You know that building customer-centric solutions, communicating clearly, and capturing repeatable value into productized capabilities are all important. 

Your day-to-day will include:

• Developing machine learning models and custom analytics that are applied to image, video, text, geospatial, time series, and structured data
• Orchestrating and automating complex data engineering and analytic pipelines
• Envisioning, specifying, and, at times, designing and implementing core product functionality
• Conducting mission-critical fieldwork in support of customers and other stakeholders

This position offers a hybrid/on-site work environment at our office in northwest Austin, TX. You will be expected to travel up to 30% of the time.

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

We value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• BS degree in computer science, machine learning, or a related discipline and 2+ years of relevant experience
• Experience contributing to data-centric systems (e.g., data engineering, data cleaning, ETL pipelines, machine learning, and other production analytics)
• Proficiency in software engineering fundamentals to include algorithms, data structures, design patterns, and at least one systems programming language (e.g., Go, Rust, C++, Java, Scala, etc.)
• Proficiency in Python and exposure to libraries like TensorFlow, PyTorch, and/or scikit-learn
• Exposure to modern software engineering tools and processes (Agile, version control, issue tracking, CI/CD, debugging, etc.)
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Advanced degree in data science, machine learning, computer science, or a related discipline
• Excellence in Python and deep knowledge of libraries like TensorFlow, PyTorch, and/or scikit-learn
• Knowledge of relevant architectures and design patterns for client-server systems (e.g., asynchronous programming, REST, GraphQL, React, Vue, Angular)
• Experience implementing and deploying software into containerized or cloud environments (e.g., Docker, Kubernetes, infrastructure as code, major cloud architectures)
• Experience with machine learning applied to imagery and/or video data
• Experience building agentic systems, agentic workflows, or AI agents
• Experience defining, scoping, planning, and delivering complex technical solutions
• Experience delivering technology solutions in secure government environments

The anticipated base pay range for this position is $140,000–$165,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

Position Overview:

Come join the team at Zynga making an impact across all of the company’s games - Central Technology! We focus on shared client & server tech that drives the core gameplay experience under the hood. We’re looking for outstanding engineers with a passion for technology and the desire to work in a team with dynamic strengths. The Principal Software Engineer will be working with a complementary team of software engineers to craft and maintain Zynga’s core Payments platform, which enables flawless integration with app stores, consoles, and payments processing providers. They will play a key role in helping architect, build and improve the next-gen framework for our games.

What You'll Do:

• Design and architect new backend applications/services running in AWS
• Optimize and refactor existing services to improve reliability, scalability and to lower cost
• Document and build plans for architecture and system designs
• Take a hands-on approach in architecting, writing and reviewing code
• Review detailed tech plans from others, aligning with the team and Zynga-wide technical vision
• Proactively identify and recommend improvements to address systemic problems and tech debt
• Follow engineering standard methodologies to ensure code quality, performance and reliability
• Work collaboratively across teams to understand product/customer requirements and propose technical solutions
• Provide production and integration support for shared technology across Zynga games

What You Bring:

• Degree in a technical field (e.g., Computer Science, Computer Engineering) or equivalent experience
• 6+ years of hands-on software development experience
• Experience in programming RESTful services using Java
• Solid understanding of backend server applications and web services
• Strong familiarity and experience using AWS and/or other cloud computing platforms (IaaS, PaaS, SaaS)
• Strong familiarity and experience with database systems (SQL, NoSQL)
• Experience with C#/C++ and mobile client development is a strong plus
• Familiarity with containers and Kubernetes
• Familiarity with web development using JavaScript, Angular, and/or React
• Deep understanding of algorithms, design patterns, debugging and performance optimization
• Experience in object-oriented design of applications/systems
• Experience with agile development methodologies and tools
• Excellent interpersonal skills - particularly the ability to discuss timelines, design concerns, work with distributed teams, and provide effective feedback to team members
• Experience working with AI tools

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in Toronto at the start of employment is expected to be between $114,300 and $164,300 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview:

Zynga is looking for a server-side engineer in the Austin, Chicago, Bay Area, or Toronto areas, and more specifically, someone whose level of experience should be equivalent to a Senior Software Engineer on the Wizard of Oz Slots.

We have a well-rounded and tight-knit, distributed team with a healthy mix of engineering skill levels, and are looking to strengthen our team.  We need a self-driven and motivated engineer who is a strong communicator, works well as a team player, and performs well under pressure of tight deadlines.  

The candidate would have an opportunity to work on critical game components that contribute to user-facing features, gameplay functionality, existing functionality & systems, and have a general focus on solving challenging problems for high profile titles. 

What You'll Do:

• Design, architect, and support back-end services running in AWS

• Develop, integrate, and advocate for new technologies and tools

• Load-test, benchmark and optimize infrastructure

• Define, architect, and develop features and gameplay functionality in PHP

• Maintain and develop CI/CD pipelines and infrastructure-as-code tooling

• Provide escalation support and infrastructure monitoring

• Follow engineering standard methodologies to ensure code quality, performance and reliability

• Work to identify and help to improve team and process inefficiencies

• Help to mentor other engineers

What You Bring:

• Degree in a technical field (e.g., Computer Science, Computer Engineering) or equivalent experience

• 5+ Years of backend software development experience

• Deep hands-on experience with cloud computing (preferably AWS)

• Experience maintaining and developing CI/CD pipelines and infrastructure-as-code tooling

• Experience with PHP 

• Experience building and operating high-traffic, low-latency backend systems at scale

• Strong familiarity and experience with database systems (SQL, NoSQL)

• Solid foundation in data structures, algorithms and software methodologies

• Strong communication skills and comfort working in a collaborative environment

Bonus Points:

• Prior game development experience (on shipped titles or live games experience)

• Experience with Chef, Terraform and/or Jenkins

• Experience in Vue.js or similar frontend frameworks

• Experience migrating monolithic architectures to distributed microservices

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in Ontario at the start of employment is expected to be between $96,400 and $142,660 CAD per Year.

The pay range for this position in California at the start of employment is expected to be between $108,900 and $161,160 per Year.

The pay range for this position in Illinois at the start of employment is expected to be between $98,100 and $145,200 per Year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

• What You’ll Work On
  
  As a member of the App Platform team you get to play a few different roles:
  
  Architect: We are the ones that know how our large system should fit together.
  
  Developer: We write lots of code. Some is purely for prototyping and what passes the prototyping phase is made ready for production and used by nearly all server teams.
  
  Consultant: We work closely with all the server teams to understand their needs and lend assistance with the infrastructure we have built.
  
  Leader: We need to be vocal about our experiences to internal teams as well as the outside world through blog posts, presentations and open source contributions.
  
  Requirements
  

  • 5+ years of experience as a software engineer
  • Strong Java knowledge
  • Experience working with high traffic, scalable web applications
  • Solid understanding of data structures, algorithms and framework internals
  • Ability to speak and write clearly and concisely
  • Ability to think creatively about solutions with a focus on the long term stability of our system.
    
    

  Nice-to-Have
  

  • Experience with SOA
  • Experience with at least one relational database (e.g. MySQL) and one NoSQL database (e.g. Cassandra)
  • Familiarity with asynchronous messaging systems, such as Kafka and ActiveMQ
  • DevOps experience

  #IND2020

  #CB2019

  #LI2019

  #NAUKRI19

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

What You’ll Work On

As a member of the App Platform team you get to play a few different roles:

Architect: We are the ones that know how our large system should fit together.

Developer: We write lots of code. Some is purely for prototyping and what passes the prototyping phase is made ready for production and used by nearly all server teams.

Consultant: We work closely with all the server teams to understand their needs and lend assistance with the infrastructure we have built.

Leader: We need to be vocal about our experiences to internal teams as well as the outside world through blog posts, presentations and open source contributions.

Requirements

• 5+ years of experience as a software engineer
• Strong Java knowledge
• Experience working with high traffic, scalable web applications
• Solid understanding of data structures, algorithms and framework internals
• Ability to speak and write clearly and concisely
• Ability to think creatively about solutions with a focus on the long term stability of our system.
  
  

Nice-to-Have

• Experience with SOA
• Experience with at least one relational database (e.g. MySQL) and one NoSQL database (e.g. Cassandra)
• Familiarity with asynchronous messaging systems, such as Kafka and ActiveMQ
• DevOps experience

#CB2019

#LI2019

#NAUKRI19

Site Infrastructure Engineer (Networking & Compute)

About the team

The Site Infrastructure team owns server and network infrastructure across Avride's physical locations — AV garages and offices. We ensure R&D and fleet operations have the reliable compute and connectivity they need as the autonomous vehicle fleet scales.

About the role

You will own two domains: server hardware and on-site networking. This is a hands-on, on-site role that puts you at the center of building and scaling the physical infrastructure behind Avride's self-driving technology.

What you will do

• Assemble, image, rack, and cable custom-built servers — often non-standard configurations with the latest CPUs and GPUs
• Deploy and maintain switches, routers, and structured cabling across garage and office sites
• Troubleshoot and resolve hardware, network, and ISP connectivity issues end to end
• Select server configurations based on workload requirements and hardware trade-offs
• Maintain high-throughput network performance and uptime across all locations
• Manage physical site infrastructure: rack layouts, cabling runs, power, cooling, and equipment lifecycle
• Create and maintain internal documentation: runbooks, infrastructure diagrams, and configuration notes
• Partner with engineering and operations teams to support testing, development, and production needs

What you will need

• Proficiency with enterprise network equipment at an administrator or engineer level (MikroTik, Cisco, Juniper, Ubiquiti, FS, or similar)
• Strong grasp of routing, switching, VLANs, and high-throughput network architecture
• Solid Linux administration skills (system-level configuration, diagnostics, networking stack)
• Experience assembling, troubleshooting, and selecting optimal server hardware configurations
• Comfort with physical work: racking, stacking, cabling, and maintaining server room environments

Nice to have

• Experience with server room or small-DC design (power planning, cooling, layout)
• Familiarity with NixOS or declarative system management
• Scripting skills (Python, Bash)
• Experience with Infrastructure as Code tools (Terraform, Ansible)
• Track record of scaling infrastructure in a fast-growing environment

On-Site Support Customer Service Engineer – Austin Out Patient Clinic

Duration: ESOM Program funded through 09/2029

Pay: $50,000-55,000 based on experience 

Location: 7901 Metropolis Drive, Austin, TX 78744

Overview: 

As an onsite Systems Administrator on our project, you will be supporting the Department of Veterans Affairs.  You'll analyze problem areas and opportunities for improvement in this mission critical network.

This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.

 Duties include:

• Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.  Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
• Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance). 
• Frequently traversing around large VA site campus while transporting equipment to various office buildings. 
• Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool.   Track and document all system changes, problems, issues, and work tasks within Service Now.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
• Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Providing user management account support where Elevated Privileges (EP) may be required.
• Performing software application installation and configuration based on change order instructions.
• Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
• Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
• Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.
• Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
• Ability to work both independently and as part of a team to achieve successful results with minimal guidance.  

 Experience:

• Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.  Must have knowledge of debugging protocols and processes.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
• Knowledge of debugging protocols and processes
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions​.
• HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline.

MUST HAVE REALID OR HAVE ACTIVE PASSPORT - MUST BE ABLE TO PASS PUBLIC TRUST BACKGROUND INVESTIGATION (WITH FINGERPRINTING)

ICON is looking for a pragmatic builder who has made the leap from traditional software engineering into the emerging world of agentic AI development to join our Government Technology team. As an AI Software Engineer at ICON, you will be responsible for designing and shipping AI-powered tools, workflows, and autonomous agents that accelerate ICON's construction technology platform. This role reports to the Senior Director, Defense Technology Programs and is a full-time on-site position based on our Austin, TX campus.
 

RESPONSIBILITIES

• Design and build agentic AI systems that automate complex, multi-step workflows across ICON's software platform
• Develop LLM-powered features and products using state-of-the-art foundation models and APIs (e.g. Anthropic, OpenAI)
• Architect and implement multi-agent pipelines, tool-use systems, and Model Context Protocol (MCP) integrations
• Build robust RAG systems including document ingestion, chunking strategies, embedding pipelines, and vector retrieval
• Collaborate with software and domain teams to identify high-leverage AI automation opportunities and translate them into shipped products
• Own the full development lifecycle of AI features: prototyping, evaluation, deployment, and iteration
• Serve as a technical resource and informal mentor on agentic AI best practices across the engineering organization
• Stay at the leading edge of the agentic AI landscape and bring emerging techniques into production

MINIMUM QUALIFICATIONS

• 8+ years of professional software engineering experience with a strong foundation in backend or full-stack development
• Demonstrated experience building and shipping production-grade products using LLMs and agentic frameworks
• Proficiency in TypeScript and/or Python
• Deep understanding of prompt engineering, context management, and LLM reasoning patterns
• Experience with tool-use, function calling, and agent orchestration (e.g. LangChain, LlamaIndex, Claude Code, or custom implementations)
• Proficiency in the design and execution of structured evals to measure and improve AI system performance
• Strong communication skills and comfort working cross-functionally with both technical teams and non-technical stakeholders
• Experience working in or alongside government, defense, or regulated environments
• Strong experience working with code generation agents (e.g. Claude Code, Cursor, Devin-style systems)

PREFERRED SKILLS AND EXPERIENCE

• Experience with MCP (Model Context Protocol) server development and integration
• Familiarity with vector databases (e.g. pgvector, Pinecone, Weaviate)
• Experience with fine-tuning, RLHF, or model evaluation pipelines
• Strong background in ML fundamentals: embeddings, transformers, attention mechanisms
• Exposure to structured output generation and LLM-based data extraction
• Familiarity with AWS and serverless infrastructure for AI workloads
• Interest or background in the AEC (architecture, engineering, construction) industry

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands—increasing reliability and performance while lowering costs and enabling confident, data-driven decision-making in dynamic environments.

The Role

As a Senior Machine Learning Engineer at Striveworks, you’ll be challenged—and trusted—on day one to be a core contributor to both the customer-driven projects and the enduring products of the company. You will be a key Striveworks representative and technology builder on projects and solutions that leverage Chariot, our proprietary AIOps platform, and you will inform and contribute to future capabilities of that platform. You will inform, envision, and help extend Striveworks’ core software products. You will work alongside data scientists, software engineers, and DevOps engineers to transform machine learning models into operational capabilities.

You’re right for this opportunity if you value and possess technical expertise and enjoy pushing the boundaries of your own capabilities. You’re outcome-driven and are passionate about applying both software engineering and data science to solve real-world problems. You know that building customer-centric solutions, communicating clearly, and capturing repeatable value into productized capabilities are all important. 

Your day-to-day will include:

• Working with customers, engineers, and other stakeholders to define clear requirements that solve customers’ problems and leverage the capabilities of our AI operations platform
• Developing machine learning models and custom analytics that are applied to image, video, text, geospatial, time series, and structured data
• Orchestrating and automating complex data engineering and analytic pipelines
• Envisioning, specifying, and, at times, designing and implementing core product functionality
• Opportunities to conduct mission-critical field work

This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time.  

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

We value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• BS degree in computer science, machine learning, or a related discipline and 6+ years relevant experience
• Demonstrated experience delivering data-centric systems (e.g., data engineering, data cleaning, ETL pipelines, machine learning, and other production analytics)
• Proficiency in programming languages and libraries common to machine learning; excellence in Python is essential, as is knowledge of libraries like TensorFlow, PyTorch, and/or scikit-learn
• Proficiency in software engineering fundamentals to include algorithms, data structures, design patterns, and at least one systems programming language (e.g., Go, Rust, C++, Java, Scala, etc.)
• Proficiency with modern software engineering tools and processes (Agile, version control, issue tracking, CI/CD, debugging, etc.)
• Eligibility and willingness to obtain and maintain a Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Advanced degree in data science, machine learning, computer science, or a related discipline
• Knowledge of relevant architectures and design patterns for client-server systems (e.g., asynchronous programming, REST, GraphQL, React, Vue, Angular)
• Experience implementing and deploying software into containerized or cloud environments (e.g., Docker, Kubernetes [k8s], infrastructure as code, major cloud architectures)
• Experience with a variety of unstructured data types (e.g., imagery, full motion video, text, acoustic, sonar, RF, telemetry signals)
• Experience building agentic systems, agentic workflows, or AI agents
• Experience defining, scoping, planning, and delivering complex technical solutions
• Experience leading a small team
• Experience delivering technology solutions in secure government environments
• Active Secret (or above) US security clearance 

The anticipated base pay range for this position is $160,000–$200,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

Build, Deploy, and Maintain AI for an Unpredictable World

Striveworks helps organizations harness the power of artificial intelligence to solve real-world national security and business challenges by serving as the command center between data, models, and business outcomes. Founded by data scientists and engineers, Striveworks set out to make the journey from deployment to ongoing optimization simple and effective.

With Striveworks, organizations aren’t just deploying AI—they’re building systems that remain reliable, adaptable, and ready to scale in an unpredictable world. Mission-critical operations require models that perform where they’re deployed, scale as workloads grow, and adapt rapidly as AI capabilities advance. Striveworks meets these demands—increasing reliability and performance while lowering costs and enabling confident, data-driven decision-making in dynamic environments.

The Role

As a Senior Machine Learning Engineer at Striveworks, you’ll be challenged—and trusted—on day one to be a core contributor to both the customer-driven projects and the enduring products of the company. You will be a key Striveworks representative and technology builder on projects and solutions that leverage Chariot, our proprietary AIOps platform, and you will inform and contribute to future capabilities of that platform. You will inform, envision, and help extend Striveworks’ core software products. You will work alongside data scientists, software engineers, and DevOps engineers to transform machine learning models into operational capabilities.

You’re right for this opportunity if you value and possess technical expertise and enjoy pushing the boundaries of your own capabilities. You’re outcome-driven and are passionate about applying both software engineering and data science to solve real-world problems. You know that building customer-centric solutions, communicating clearly, and capturing repeatable value into productized capabilities are all important. 

Your day-to-day will include:

• Working with customers, engineers, and other stakeholders to define clear requirements that solve customers’ problems and leverage the capabilities of our AI operations platform
• Developing machine learning models and custom analytics that are applied to image, video, text, geospatial, time series, and structured data
• Orchestrating and automating complex data engineering and analytic pipelines
• Envisioning, specifying, and, at times, designing and implementing core product functionality
• Opportunities to conduct mission-critical field work

This position offers a fully remote work environment, or you can work hybrid/on site at our office in northwest Austin, TX. You will be expected to travel up to 25% of the time.  

The Right Fit

In addition to the specific skills and expertise detailed below, we are looking for individuals who share our values. Sharing a set of values allows us to move at the speed of trust. 

We value a high-trust work environment where people respect each other and use candor kindly and constructively. We value work that intersects passion and perseverance, we geek out about the potential of our contributions, and we find joy in working hard on things that matter. Finally, we value taking ownership, having agency, and feeling individual responsibility for collective results.

Here’s what we’re looking for:

• BS degree in computer science, machine learning, or a related discipline and 6+ years relevant experience
• Demonstrated experience delivering data-centric systems (e.g., data engineering, data cleaning, ETL pipelines, machine learning, and other production analytics)
• Proficiency in programming languages and libraries common to machine learning; excellence in Python is essential, as is knowledge of libraries like TensorFlow, PyTorch, and/or scikit-learn
• Proficiency in software engineering fundamentals to include algorithms, data structures, design patterns, and at least one systems programming language (e.g., Go, Rust, C++, Java, Scala, etc.)
• Proficiency with modern software engineering tools and processes (Agile, version control, issue tracking, CI/CD, debugging, etc.)
• Active Secret (or above) US security clearance
• Due to the nature of this role, candidates must have US citizenship

The Wish List

We’re very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

• Advanced degree in data science, machine learning, computer science, or a related discipline
• Knowledge of relevant architectures and design patterns for client-server systems (e.g., asynchronous programming, REST, GraphQL, React, Vue, Angular)
• Experience implementing and deploying software into containerized or cloud environments (e.g., Docker, Kubernetes [k8s], infrastructure as code, major cloud architectures)
• Experience with a variety of unstructured data types (e.g., imagery, full motion video, text, acoustic, sonar, RF, telemetry signals)
• Experience building agentic systems, agentic workflows, or AI agents
• Experience defining, scoping, planning, and delivering complex technical solutions
• Experience leading a small team
• Experience delivering technology solutions in secure government environments 

The anticipated base pay range for this position is $160,000–$200,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

The Benefits

• Medical/dental/vision insurance
• Voluntary life, long-term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans 
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Check us out on Built In!

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at hr@striveworks.us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E-Verify program.

ABOUT THE TEAM

Our School Nutrition team builds high-transaction-volume software that processes over 1 billion meal transactions annually across thousands of school districts. This is mission-critical infrastructure — it must work during the lunch rush, every school day, in cafeterias nationwide. We're building the next generation of nutrition management technology to help schools operate more efficiently while ensuring every student has access to healthy meals.

ABOUT THE POSITION

As an Engineering Manager for School Nutrition, you will lead the engineering team(s) building the platform that processes over 1 billion meal transactions annually across thousands of school districts. You'll partner closely with engineering leadership and product teams to ship mission-critical software — the kind that has to work during the lunch rush, every school day, in cafeterias nationwide.

This is a player/coach role that leans firmly toward coach. Roughly 80% of your time is spent leading people — hiring, coaching, unblocking, raising the bar, and driving delivery — and the remaining time is spent where a manager's technical leverage is highest: architecture and design reviews, high-stakes code review, pairing on hard problems, and jumping into the code when production needs you. You're not here to pick up sprint tickets, but you are close enough to the code that your engineers trust your technical instincts and you can carry real weight during an incident.

WHAT YOU'LL BE DOING

• Lead and grow a team of engineers across a blended FTE/contractor model - running meaningful 1:1s, writing growth plans, managing performance honestly, and giving direct, kind, actionable feedback
• Own delivery outcomes for the School Nutrition platform - partnering with Product to shape the work, not just receive it, and driving predictable, high-quality execution
• Partner with the Sr. Director of Engineering and your senior engineers to shape and execute the modernization roadmap - evolving the platform toward .NET Core, cloud-native services, and PostgreSQL without destabilizing daily delivery
• Raise the hiring bar and own the hiring loop for your team - sourcing, interview calibration, and closing talent
• Contribute as a technical leader in ADRs, design reviews, and high-stakes code reviews; weigh in on tradeoffs with enough depth that your technical voice genuinely sharpens the work
• Drive healthy engineering practices - testing discipline, CI/CD, DORA/flow metrics, and incident response - using evidence to guide improvement rather than opinion alone
• Enable the team to adopt AI-assisted development tooling (Claude Code) effectively and responsibly, modeling the practices yourself
• Cultivate a culture where engineers are confident to change code - when people are afraid to touch something, we move slowly and we break things
• Communicate up, across, and down clearly in writing - roadmaps, status, risks, tradeoffs, and decisions

WHAT WE ARE LOOKING FOR

Core Experience

• 3+ years managing software engineering teams, with a track record of shipping production software at quality
• Experience managing mixed FTE and contractor teams - with a clear sense of where those management approaches converge and diverge
• Strong technical background with substantial .NET / C# experience; you've shipped real systems and are sharp enough to contribute credibly in design and code reviews
• Comfort across Angular and SQL Server (or close-adjacent stacks you can ramp on quickly)
• Experience leading modernization work - evolving legacy systems incrementally without stopping the world
• Evidence-based management approach - familiar with DORA, SPACE, or equivalent frameworks, and honest about their limits

AWS & Cloud Architecture

• Production experience working in AWS environments; comfortable reasoning about Lambda, RDS, and common cloud-native services
• Appreciation for the tradeoffs between legacy and cloud-native approaches, and experience guiding teams through the transition

AI-Assisted Development

• Hands-on user of Claude Code, Cursor, or similar AI-assisted coding environments
• Able to coach a team on effective, responsible use of AI tooling — and honest about where it works and where it doesn't

Additional Requirements

• Coaching-first instinct - you default to asking before telling, and help people think clearly rather than thinking for them
• Direct communicator - you can challenge respectfully, escalate clearly, and write a crisp exec update
• Fluent in Agile, DevOps, and CI/CD practices

WHAT WILL MAKE YOU STAND OUT

• Experience in school nutrition, food service, point-of-sale systems, or K-12 EdTech
• Background managing teams that support high-transaction-volume, mission-critical systems (POS, payments, or similar)
• Experience running blended onshore/offshore or FTE/contractor engineering teams at scale
• Experience splitting or merging teams as organizational scope evolves
• Hands-on experience with .NET Core, AWS Lambda, and PostgreSQL (our direction of travel)
• Experience with offline-first or intermittent-connectivity patterns
• Contributions to engineering excellence programs, management communities of practice, or internal leadership development

Are you passionate about helping customers solve technical problems while delivering exceptional customer service? Do you have a knack for explaining technical concepts in a simple, understandable way? If so, this role is for you!

As a Technical Support Specialist, you’ll play a vital role in our mission to keep kids safe in school by assisting users, troubleshooting technical issues, and ensuring they get the most out of our products. This role offers a unique opportunity to work hands-on with our full suite of solutions, proactively resolving challenges while providing top-tier customer support.

NOTE: This position requires 3 days onsite each week at our South Austin, Texas headquarters (near Dripping Springs).

ABOUT THE ROLE 

You’ll work hands-on with our full suite of products, ensuring that users get the help they need. The role will include:

• Assisting users by identifying, analyzing, and resolving technical issues.
• Communicating proactively with customers, providing solutions, status updates, and recommendations to ensure correct product configuration and usage. 
• Helping with the configuration and integration of Lightspeed products, identifying and documenting issues for escalation to our Product and Engineering Teams when necessary. 
• Managing support requests through various channels, including but not limited to email, chat, and phone. 
• Supporting, monitoring, testing, and troubleshooting network and device-related issues. 
• Staying updated on Lightspeed products, trends, and developments in IP, networking, and related technologies. 
• Performing other related duties as assigned. 
• Measure success through first touch SLA, resolution rate, productivity, trends, and accurate troubleshooting 
• Collaborate with Product and Engineering to identify trends and prioritize issues impacting customers. 
• Collaborate with other teams to ensure case flow, and customer communication occurs seamlessly and efficiently 

ABOUT YOU 

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job:  

• 6 months of technical support or help desk experience with 1 year of workstation administration experience preferred. 
• Familiarity with operating system installation and configuration, (Windows and Mac OSX). 
• Knowledge of Active Directory, GSuite or Azure AD. 
• Understanding of mobile device platforms (iOS, Android, ChromeOS) highly desired. 
• Understanding of IP, Network planning, router configuration and management, and firewalls a plus 
• Ubuntu Server experience a plus 
• Technical degree or equivalent work experience preferred. 
• Excellent communication skills, especially in explaining technical concepts to non-technical users and being able to clearly document and record information. 
• Excellent organizational and problem-solving skills. 
• Excellent customer service skills. 
• Team player with the ability to thrive in a fast-paced environment. 
• Flexibility to work onsite several days a week and support varying shifts, including some on-call work (including weekends and holidays). 

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide. 

About Osano:

Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.

About the Role:

We’re looking for a Manager, Customer Product Support to lead and scale our support function as we grow.

This role is both strategic and hands-on—you’ll act as a player-coach, leading a small but high-impact team, managing the support system, and directly engaging in tickets, escalations, and technical troubleshooting.

You’ll be responsible for building the systems, processes, and tooling that allow Support to scale efficiently—without simply adding headcount—while ensuring a high-quality customer experience.

This position is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving complex technical problems, and is energized by building structure where it doesn’t yet exist.

Responsibilities:

Support Operations & Scaling

• Own and manage the support ticket queue and day-to-day operations
• Define, track, and improve key support KPIs (FRT, CSAT, resolution time, backlog)
• Build scalable processes and workflows to support growth without increasing headcount
• Identify and implement automation across triage, routing, and resolution

Technical Troubleshooting & Escalation

• Act as a senior escalation point for complex technical issues
• Diagnose front-end, browser, and integration-related issues
• Support API troubleshooting and technical debugging
• Design and improve escalation workflows across Support, Product, and Engineering

Tooling & Systems (DevRev Ownership)

• Lead implementation and optimization of DevRev (or similar tools)
• Build dashboards, reporting, and operational visibility into support performance
• Continuously improve tooling to increase efficiency and insight

Team Leadership (Player-Coach)

• Manage and coach a small team of Support ICs
• Provide mentorship, feedback, and performance guidance
• Balance leadership responsibilities with hands-on ticket ownership

Cross-Functional Collaboration

• Partner closely with Product, Engineering, and Customer Success
• Strengthen feedback loops between customer issues and product improvements
• Influence product decisions through support insights and trends

About You:

• You’re curious, self-directed, and motivated to learn quickly
• You thrive in ambiguity and create clarity for others
• You’re calm under pressure and strong in customer escalations
• You’re both a leader and operator—comfortable coaching and doing
• You lead with empathy, accountability, and a strong customer-first mindset
• You’re excited about building responsible, scalable systems

Must-Haves:

• 5+ years in technical support or similar within a SaaS environment
• 2–3+ years of experience managing support teams or ICs
• Proficiency in JavaScript, HTML, and CSS (debugging level)
• Ability to troubleshoot client-side and browser-based issues using developer tools (console, network, etc.)
• Strong understanding of API calls, integrations, and how systems interact
• Experience working within technical support queues and managing ticket workflows
• Experience with support tools (Zendesk, Jira, HubSpot Support, DevRev, or similar)
• Familiarity with AI tools (e.g., Claude Code) to improve troubleshooting efficiency and workflows 
• Ability to work cross-functionally with customer, product, and engineering teams.

Nice-to-Haves:

• Privacy, security, or compliance SaaS support experience
• Experience with mobile SDKs (iOS and/or Android)
• Server-side or backend experience (APIs, integrations, systems architecture)
• Deeper expertise in JavaScript frameworks or advanced debugging techniques
• Experience supporting technical implementations or customer integrations
• Experience building automations or scripting for support workflows
• Familiarity with project management tools (Airtable, Airfocus, Jira, etc.)
• Experience owning knowledge bases, in-app support, or customer education resources.

Why Us:

• We're a welcoming team that's dependable, curious, moves fast, and full of talented people
• We're a B-corporation with a mission that matters, in a high-growth space with significant potential
• You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential
• You'll have access to our training program, well-defined career paths, and a leadership team that values professional development

Benefits:

• Competitive-pay compensation and ownership interest/equity
• Unlimited paid time off, plus a requirement to take at least two weeks off per year
• We're a Best Place for Working Parents and offer paid parental leave for all new parents
• Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
• A fully and permanently remote company so you can work from anywhere in the U.S. 
• Receive a MacBook and $600 to craft your home workspace
• Annual company trip designed to foster connection, creativity, and fun
• Mental health benefits with free memberships to mindfulness and talk therapy services

The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feet, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Summary

This position is a full-time, office-based position in Austin, TX and will be a member of the WhiteWater Marketing and Logistics team. Responsibilities include developing custom solutions for trading analytics, and process improvements for front and back office areas.

Responsibilities

• Develop custom code to support the trading and back office functions in M&L.
• Work closely with M&L to understand their business processes and identify opportunities for improved efficiency and controls.
• Hold requirements gathering sessions with key stakeholders
• Execute projects in a meticulous and timely manner
• Perform routine and ad hoc reporting and analysis
• Design and prototype data analytics reporting, in both Excel and Power BI
• Develop automation solutions to support/reduce processes
• Design effective data models in the databases to support the business

Requirements

• Bachelor's degree in a technical area with 2 years of relevant experience
• 2+ years of Midstream industry experience preferred.
• Working knowledge of: Excel VBA, Python, SQL, Transact/SQL (MS SQL Server), Power BI, GitHUB, AWS Redshift
• High proficiency in MS Office Excel, Outlook, Word
• Demonstrated knowledge of Workflow and Business Procedures
• Excellent problem solving, time management, analytical and multi-tasking skills
• Excellent organizational skills with high attention to detail
• Communication and Teamwork skills required: Candidate must possess excellent interpersonal skills and effectively collaborate with others to optimize team success

Advantageous Requirements:

• Experience in the field of Oil and Gas.
• Trading Front/Back office experience.
• Automation software experience.

Benefits:

This position is full-time located in Austin, Texas.  Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.