As an Executive Assistant, you will serve as a trusted partner to senior leaders, managing schedules, communications, travel, and key initiatives. You’ll also play a central role in planning, coordinating, and executing company events, offsites, and executive-level meetings, ensuring every detail is handled with precision and professionalism.

This role requires strong organizational skills, sound judgment, and the ability to anticipate needs before they arise.

ABOUT THE ROLE

• Manage complex calendars for executives, including scheduling meetings, prioritizing time, and resolving conflicts across time zones
• Coordinate internal and external meetings, including logistics, materials, and attendee communication
• Plan and execute company events, leadership offsites, team gatherings, and internal functions, partnering with Marketing, HR, and leadership
• Own event logistics end-to-end, including venue sourcing, vendor coordination, catering, travel arrangements, and on-site execution
• Support board meetings and executive-level events, including preparation of materials and coordination of attendees
• Arrange detailed domestic and international travel, including itineraries, accommodations, and transportation
• Act as a liaison between executives and internal/external stakeholders with a high level of professionalism
• Anticipate executive needs and proactively solve problems in a fast-moving environment
• Assist in preparing presentations, reports, and meeting materials
• Manage expense reporting in accordance with company policies
• Track and follow up on key action items, emails, and priorities on behalf of executives
• Coordinate office logistics, meeting spaces, and catering for in-office events and meetings
• Support ad hoc projects and company initiatives as needed
• Maintain strict confidentiality when handling sensitive information

ABOUT YOU

• 3–5+ years of experience supporting senior executives in a fast-paced, high-growth environment (SaaS or tech preferred)
• Strong experience planning and executing events, offsites, or corporate functions
• Exceptional organizational and time management skills with the ability to juggle multiple priorities
• High attention to detail and commitment to delivering high-quality work
• Strong written and verbal communication skills
• Ability to remain flexible, adaptable, and calm under pressure
• Demonstrated ability to handle confidential information with discretion
• Proficiency in Microsoft Office (especially Outlook); experience with expense tools like Concur is a plus
• Comfortable working with senior leaders and cross-functional teams
• Proactive, solutions-oriented mindset with a willingness to take ownership
• Positive, collaborative, and service-oriented approach

This is a remote position, with infrequent travel required across the United Kingdom to attend key trade shows and internal company meetings. This post is open to residents of the United Kingdom only.

Are you passionate about helping customers solve technical problems while delivering exceptional customer service? Do you have a knack for explaining technical concepts in a simple, understandable way? If so, this role is for you!

As a Technical Support Specialist, you’ll play a vital role in our mission to keep kids safe in school by assisting users, troubleshooting technical issues, and ensuring they get the most out of our products. This role offers a unique opportunity to work hands-on with our full suite of solutions, proactively resolving challenges while providing top-tier customer support.

NOTE: This position requires 3 days onsite each week at our South Austin, Texas headquarters (near Dripping Springs).

ABOUT THE ROLE 

You’ll work hands-on with our full suite of products, ensuring that users get the help they need. The role will include:

• Assisting users by identifying, analyzing, and resolving technical issues.
• Communicating proactively with customers, providing solutions, status updates, and recommendations to ensure correct product configuration and usage. 
• Helping with the configuration and integration of Lightspeed products, identifying and documenting issues for escalation to our Product and Engineering Teams when necessary. 
• Managing support requests through various channels, including but not limited to email, chat, and phone. 
• Supporting, monitoring, testing, and troubleshooting network and device-related issues. 
• Staying updated on Lightspeed products, trends, and developments in IP, networking, and related technologies. 
• Performing other related duties as assigned. 
• Measure success through first touch SLA, resolution rate, productivity, trends, and accurate troubleshooting 
• Collaborate with Product and Engineering to identify trends and prioritize issues impacting customers. 
• Collaborate with other teams to ensure case flow, and customer communication occurs seamlessly and efficiently 

ABOUT YOU 

The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job:  

• 6 months of technical support or help desk experience with 1 year of workstation administration experience preferred. 
• Familiarity with operating system installation and configuration, (Windows and Mac OSX). 
• Knowledge of Active Directory, GSuite or Azure AD. 
• Understanding of mobile device platforms (iOS, Android, ChromeOS) highly desired. 
• Understanding of IP, Network planning, router configuration and management, and firewalls a plus 
• Ubuntu Server experience a plus 
• Technical degree or equivalent work experience preferred. 
• Excellent communication skills, especially in explaining technical concepts to non-technical users and being able to clearly document and record information. 
• Excellent organizational and problem-solving skills. 
• Excellent customer service skills. 
• Team player with the ability to thrive in a fast-paced environment. 
• Flexibility to work onsite several days a week and support varying shifts, including some on-call work (including weekends and holidays). 

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide. 

At Lightspeed Systems®, we are on a mission to deliver the visibility and controls schools need to create exceptional learning environments where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. 

We are looking for a Business Analyst to join our Product Management team. In this role, you’ll bridge the gap between business needs and technical solutions by gathering requirements, analyzing market trends, and supporting the development of impactful EdTech products. You will work closely with Product Managers, Engineers, Designers, and key stakeholders to ensure our solutions align with customer needs and business objectives.

ABOUT THE ROLE

• Collaborate with Product Managers, customers, and internal teams to define product requirements and translate business needs into functional specifications.
• Analyze industry trends, competitor offerings, and customer feedback to provide insights that shape product development.
• Identify inefficiencies in product workflows and recommend solutions to optimize user experience and operational performance.
• Leverage data analytics to track product performance, measure impact, and provide recommendations for enhancements.
• Serve as a liaison between technical teams, business units, and customers to ensure alignment and clear expectations.
• Create clear, structured documentation, including user stories, business cases, and process flows, to support development and strategic decision-making.

NOTE:

• This is a hybrid position, and several days each week will be required onsite at our Austin, Texas headquarters.
• Sponsorship is not available for this position.

ABOUT YOU

• 2+ years in a Business Analyst, Product Analyst, or related role (preferably in an EdTech or SaaS environment).
• Strong proficiency in SQL, data visualization (Tableau, Power BI), JIRA, Confluence, and Excel. 
• Understanding of Agile methodologies, product development lifecycles, and user experience best practices.
• Ability to break down complex problems, analyze data, and translate findings into actionable insights.
• Strong verbal and written communication skills, with the ability to work cross-functionally and present findings to diverse audiences.
• A deep interest in education and student safety.

Are you passionate about combining technical expertise with customer-centric problem-solving to make a real impact? As a Solutions Engineer on our team, you will play a crucial role in driving customer success by supporting the pre- and post-sales customer journey. You will collaborate closely with our sales, support, and product teams to deliver tailored solutions that meet the needs of K-12 school districts. This position requires a blend of technical expertise, problem-solving skills, and the ability to establish strong customer relationships. You will be a key resource for ensuring that our solutions are effectively implemented, configured, and utilized to their fullest potential. If you're ready to make a difference and be a trusted partner for schools nationwide, this is the opportunity for you!

ABOUT THE ROLE - Key Responsibilities

• Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements.   
• Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals.   
• Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices.   
• Technical Escalation: Work closely with the Support team to address and resolve complex technical issues.   
• Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations.   
• Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement.   
• Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful 
• Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations. 

 ABOUT YOU

You bring a unique blend of technical knowledge, customer focus, and communication skills to the role. You are passionate about helping schools and educators succeed and thrive in a dynamic environment. The following skills and experience will set you up for success in this position: 

• User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console.   
• Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions.    
• Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus.    
• Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech.    
• Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor.    
• Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally.    
• Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits.    
• Sales Support Experience: Prior experience providing technical support in sales is advantageous.    
• Collaborative and Independent: Adept at working both independently and as part of a team.    

Note:

• This role will require up to 15% travel for client meetings, industry events, and occasional team gatherings 
• Sponsorship is not provided for this position.

At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide. 

Ready to be at the forefront of innovation in K-12 education technology? Lightspeed Systems, serving millions of students and educators with a rapidly growing product line, is seeking a User Acceptance Testing QA Engineer to join our dynamic team. We offer more than just a job—this is an opportunity to grow your career, be recognized for your hard work, and thrive in a supportive and collaborative office environment.

ABOUT THE ROLE

You'll play a critical role in test planning, execution, coordination with cross-functional teams, and ensuring every release meets the high bar our educators expect.

Your responsibilities will include:

• Designing and executing comprehensive test plans and strategies with a focus on teacher and student workflows across Chrome, web, and real-time messaging surfaces.
• Actively participating in Agile Scrum ceremonies, story definitions, and sprint planning alongside product and engineering teams.
• Developing test scenarios from Epics, User Stories, and acceptance criteria, paying particular attention to multi-device, multi-student edge cases that mirror real classroom conditions.
• Identifying, reproducing, and documenting defects with exceptional precision and detail; collaborating with developers and stakeholders for timely resolution.
• Managing UAT environments, triaging issues, and ensuring optimal test coverage across supported platforms (ChromeOS, Windows, Mac) and varying network configurations typical of school environments.
• Maintaining and updating the defect backlog using JIRA.
• Coordinating UAT test efforts with internal teams, customers, and external partners, including gathering feedback from educators and district IT administrators.
• Producing test metrics and delivering detailed reports to drive improvements.
• Supporting production releases and managing the escalation process during support events.
• Validating real-time features such as screen monitoring, screen sharing, device lock, link pushing, and messaging to ensure reliability under realistic classroom-scale conditions.

NOTE:

• This is a hybrid position and several days each week will be required onsite at our Austin, Texas headquarters.
• Sponsorship is not available for this position.

ABOUT YOU

To excel as a QA Engineer on our team, you should have:

• A meticulous, detail-obsessed approach to testing—you catch the subtle regressions and interaction quirks that others miss.
• An understanding of how teachers actually use classroom management software during instruction, and empathy for the educator experience. Prior experience in education, edtech, or K-12 environments is a strong plus.
• Strong project management and planning skills, with the ability to prioritize and balance multiple projects in a fast-paced, high-volume environment.
• Extensive knowledge and hands-on experience with defect management tools, particularly JIRA.
• A solid foundation in manual testing, with the ability to develop thorough test cases and identify edge cases across various platforms.
• Demonstrated ability to collaborate cross-functionally with QA, developers, product managers, and technical leads to resolve defects and clarify requirements.
• Excellent organizational and time-management skills, with strict attention to detail and quality.

Required Knowledge, Skills, and Experience

• Bachelor's degree in a relevant field or equivalent work experience.
• Self-motivated and independent, capable of driving testing efforts with minimal supervision.
• Lightspeed Systems product experience a plus; Classroom experience strongly preferred.
• 3+ years working in cross-functional teams (developers, testers, BAs, TPMs).
• 3+ years working with key-value databases (Amazon DynamoDB is a plus).
• 3+ years applying software QA processes, including automation tools and performance metrics.
• Strong understanding and application of risk analysis in the QA process.
• Experience managing conflict and resolving complex issues quickly and effectively.
• Familiarity with Test Case Management tools for designing, executing, and documenting tests.
• Experience across multiple testing types: UI, API, functional, smoke, regression, cross-browser, mobile.
• Comfort testing across ChromeOS, Windows, and macOS environments, and familiarity with Chrome browser extensions.

Preferred Knowledge, Skills, and Experience

• Strong analytical skills with a data-driven approach to QA.
• Experience querying, writing reports, and presenting actionable insights.
• Experience testing real-time communication features (WebSocket/WebRTC) or multi-user interactive applications.
• Familiarity with K-12 network environments, including web filtering, SSL inspection, and device management (MDM/Google Admin Console).
• Additional Agile certifications are a plus.
• Familiarity with SCCM, GPO, AWS, and other modern deployment/infrastructure tools.

We’re looking for engineers who think differently about how software gets built. 

Our Product Development team is growing, and we’re hiring a Software Engineer who actively uses modern AI tooling and agents as part of their real development This isn’t a “prompt engineering” role — it’s a hands-on engineering role for someone who understands how cloud systems work and uses AI tools to ship faster without compromising quality. 

NOTE: This is a hybrid role located in South Austin (near Dripping Springs). Sponsorship is not available for this position.  

ABOUT THE ROLE 

• Design and implement scalable services in a cloud environment
• Contribute to architecture decisions with guidance from senior engineers
• Build and maintain APIs and service integrations
• Use AI agents to assist with coding, testing, refactoring, and debugging
• Review and validate AI-generated code for correctness and maintainability
• Improve performance, reliability, and observability of existing systems
• Collaborate cross-functionally to translate business needs into technical solutions
• Continuously evaluate and improve your AI-assisted development workflow 

ABOUT YOU 

• 3–6 years of experience shipping production software
• Experience building or contributing to cloud-based applications (AWS, Azure, GCP, or similar)
• Understanding of service-based or microservices architectures
• Experience designing and consuming RESTful APIs
• Familiarity with databases (SQL and/or NoSQL)
• Experience with Docker (or similar), CI/CD pipelines, and Git
• Strong debugging and problem-solving skills 

We are not optimizing for a specific programming language. We care more about your system understanding and engineering judgment. 

AI Expectations 

You don’t need you to have built your own agent framework — but you should: 

• Actively use AI coding assistants in your day-to-day development
• Be able to explain how you validate AI-generated outputs
• Have experimented with running multiple agents or workflows in parallel
• Understand when not to rely on AI
• Be thoughtful about code quality, security, and edge cases 

We’re interested in how you think about leverage, not just how fast you type. 

Bonus Points 

• Experience working on high-availability SaaS platforms
• Familiarity with messaging systems (Kafka or similar)
• Experience with infrastructure-as-code
• Exposure to observability tools (monitoring, tracing, alerting)
• Experience integrating AI services or APIs into applications 

ADDITIONAL APPLICATION REQUIREMENT (Required) 

Along with your resume, please submit a ~3-minute screen recording showing how you incorporate AI agents into your development workflow. You may email it to hr@lightspeedsystems.com. We’re not evaluating production polish — we’re evaluating how you think and how you use AI as a tool. 

Lightspeed Systems is hiring a Strategic Account Director to lead enterprise growth across our largest and most complex K–12 school district customers in the United States. This national role focuses on expanding adoption across our safety, analytics, and device management platform within top-tier districts.

ABOUT THE ROLE

You will manage strategic enterprise accounts, lead multi-product platform adoption, and structure large-scale agreements with district leadership and procurement teams.

ABOUT YOU

• Lead enterprise growth strategy across assigned top-tier K–12 school districts.
• Drive multi-product platform adoption across safety, analytics, filtering, classroom management, and device management solutions.
• Navigate complex procurement processes and multi-stakeholder decision structures.
• Structure and close large-scale, multi-year enterprise agreements.
• Build executive-level relationships with district leadership and technology teams.
• Represent Lightspeed at national conferences, executive forums, and strategic events.
• Partner with internal leadership on account strategy, forecasting, and expansion opportunities.

Required Qualifications

• 8+ years of enterprise B2B sales experience, preferably within EdTech or SaaS.
• Proven record of exceeding quota in complex enterprise sales environments.
• Experience selling into large K–12 school districts or public sector organizations.
• Demonstrated ability to manage large, multi-stakeholder enterprise sales cycles.
• Strong executive presence and ability to communicate with senior district leaders.
• Experience selling multi-product platforms or enterprise software solutions.
• Experience displacing established vendors in competitive markets.
• Familiarity with district funding structures, consortium purchasing, and procurement processes.

Lightspeed Systems is expanding its global presence and is seeking a Strategic Account Director to lead enterprise growth across key international education markets. This role focuses on building strategic relationships with ministries of education, large school networks, and global education partners.

ABOUT THE ROLE

You will drive international expansion by developing enterprise growth strategies, managing complex cross-border sales cycles, and representing Lightspeed in global education forums.

ABOUT YOU

• Develop and execute enterprise growth strategies across designated international regions.
• Engage ministries of education, large private school networks, and international education consortiums.
• Lead complex cross-border sales cycles and strategic procurement processes.
• Build relationships with global partners, resellers, and channel alliances.
• Represent Lightspeed at international conferences, summits, and education leadership forums.
• Identify expansion opportunities within multinational or global customer accounts.
• Provide market insights and strategic feedback to leadership, product, and go-to-market teams.

Required Qualifications

• 8+ years of enterprise sales experience, preferably in EdTech, SaaS, or education markets.
• Experience selling internationally or working with government or large consortium structures.
• Demonstrated ability to manage complex, multi-stakeholder sales cycles.
• Strong executive communication, negotiation, and relationship-building skills.
• Ability to operate across time zones and travel internationally.
• Experience working across multiple international education markets.
• Background in government procurement or ministry-level education programs.
• Experience building strategic partnerships or channel relationships globally.

Lightspeed Systems is hiring an Enterprise Sales Executive to drive new business growth across a strategic U.S. territory. This role is designed for a high-performing sales professional with experience selling into K–12 school districts who is ready to operate at a more strategic, enterprise level.

ABOUT THE ROLE

Own and grow a defined territory of high‑value K–12 school districts. You will lead complex sales cycles, build relationships with district leadership, and position Lightspeed’s safety, analytics, and classroom management solutions as long-term strategic investments.

ABOUT YOU

• Drive net-new enterprise business across a defined strategic U.S. territory.
• Lead complex, multi-stakeholder sales cycles with district leadership teams.
• Expand multi-product adoption across safety, analytics, filtering, and classroom management solutions.
• Partner with Sales Engineers and channel partners to support technical and procurement requirements.
• Represent Lightspeed at regional education conferences, events, and customer meetings.
• Build long-term district relationships that support renewals, expansion, and platform adoption.
• Maintain accurate pipeline management, forecasting, and activity tracking in Salesforce.

Required Qualifications

• 5+ years of B2B sales experience, preferably in EdTech or SaaS.
• Experience selling into K–12 school districts or public sector organizations.
• Proven track record of consistently meeting or exceeding quota.
• Experience managing complex, multi-stakeholder sales cycles.
• Strong communication, presentation, and negotiation skills.
• Proficiency with CRM systems such as Salesforce.
• Experience displacing incumbent vendors or competing in highly competitive markets.
• Experience closing multi-year district agreements.
• Strong understanding of district budgeting cycles and funding sources.
• Experience presenting at conferences or industry events.