Who We Are

At 𝕏, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App. Our platform is a space where people can connect, share ideas, and engage in meaningful conversations. Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location.

Job Summary:

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service.

Key Responsibilities:

• Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
• Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
• Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
• Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Support IT projects, such as system upgrades, migrations, or new technology rollouts.
• Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensure compliance with company IT policies, security standards, and data protection protocols.
• Provide new hire onboarding and offboarding service support

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
• 2-4 years of experience in IT, helpdesk, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
• Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
• Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
• Excellent problem-solving, analytical, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

Preferred Skills:

• Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
• Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
• Ability to manage multiple priorities and meet deadlines under pressure.

Work Environment:

• Full-time position, onsite with occasional on-call or after-hours support.
• Collaborative team environment with opportunities for growth and professional development.

We are committed to an inclusive and diverse 𝕏. 

𝕏 is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

ABOUT THE ROLE:

Are you a strategic thinker and proven problem-solver with deep expertise in modern IT ecosystems? We're seeking a Sr. IT Systems Engineer passionate about driving automation, maturing enterprise workforce identity and access management (IAM), and architecting scalable, secure SaaS integrations. This senior individual contributor role serves as a key technical resource, partnering closely with IT Services, Information Security, HR, Finance, and Engineering teams. You'll own the deployment and integration of mission-critical IT systems, act as the primary escalation point for complex IT outages and architectural challenges, and guide the evolution of our hybrid infrastructure to support rapid business growth.

RESPONSIBILITIES:

• Lead the design, implementation, administration, and optimization of core SaaS platforms including Okta, Google Workspace, Slack, Atlassian, and other IT tools.
• Own end-to-end support, monitoring, troubleshooting, and performance tuning of applications, systems, and their complex interconnections—ensuring high availability, security, and seamless user experience.
• Help architect and advance our workforce Identity and Access Management program, including configuration of Single Sign-On (SSO), lifecycle management, provisioning/deprovisioning, access governance, and policy enforcement.
• Serve as the subject matter expert (SME) providing strategic technical guidance to support business expansion, system scalability, and infrastructure maturity.
• Drive cross-functional knowledge sharing by authoring, maintaining, and evolving comprehensive IT documentation, runbooks, and architecture diagrams.
• Proactively identify gaps, risks, and opportunities in the environment; lead initiatives to enhance security posture, operational efficiency, and resilience—prioritizing automation of manual/repetitive processes.
• Evaluate emerging technologies, IAM trends, and automation platforms; develop business cases and lead proof-of-concepts or adoption recommendations.
• Mentor junior engineers and collaborate with cross-functional teams to align IT capabilities with organizational goals.

BASIC QUALIFICATIONS:

• 8+ years of hands-on experience administering and optimizing a broad portfolio of SaaS applications in a hybrid and high-growth environment—with advanced proficiency in our core stack: Okta (including Advanced Server Access & Workflows), Google Workspace, Slack Enterprise, Atlassian, etc.
• 4+ years of deep experience with n8n, Okta Workflows and/or other leading iPaaS/automation platforms (e.g., Workato, Zapier, BetterCloud, custom integrations).
• Expert-level knowledge of IAM principles and protocols: SSO, SAML, OIDC, OAuth 2.0, SCIM, JIT provisioning, SWA, RBAC, ABAC, and access governance best practices.
• Strong experience designing and working with APIs for custom integrations, data flows, and automation.
• Proficiency in scripting and automation for monitoring, alerting, and operational efficiency (e.g., Google Apps Manager (GAM), Python, Bash, PowerShell, Terraform, or similar); experience building custom solutions is highly valued.
• Solid working knowledge and administrative experience in Azure, AWS, and/or GCP cloud platforms.
• Exceptional analytical and troubleshooting skills with a proven track record of resolving sophisticated, cross-system incidents under pressure.
• Demonstrated ability to deliver measurable business impact, own key deliverables, and drive projects to completion in fast-paced environments with competing priorities.
• Comfortable adapting to dynamic requirements, handling time-sensitive escalations, and participating in on-call rotation.
• Track record of success as a Senior IT Systems Engineer or equivalent in a fast-moving corporate or tech environment.
• Okta certifications (e.g., Okta Certified Professional / Administrator / Consultant) strongly preferred; other relevant certifications (Google Workspace) are a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent demonstrated experience) is a plus.

COMPENSATION AND BENEFITS:

$184,000 - $276,000 USD

Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboarding's and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service

RESPONSIBILITIES:

BASIC QUALIFICATIONS:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus but not required.
• Ability work after hours and graveyard shifts

PREFERRED SKILLS AND EXPERIENCE:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes

COMPENSATION AND BENEFITS:

$90,000 - $110,000 + Equity (USD hourly)

Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

We're looking for a talented individual who can combine technical expertise with creative vision to deliver exceptional audio-visual experiences. As a Sr. AV Administrator/Engineer, you will be responsible for designing, implementing, and maintaining cutting-edge AV systems that enhance our collaboration, presentation, and event spaces. Your expertise will help create immersive and engaging environments that inspire our teams and leave a lasting impression on our guests

RESPONSIBILITIES:

BASIC QUALIFICATIONS:

• Associate's or Bachelor's degree in Audio Visual Technology, Electronics, Information Technology, or a related field preferred (or equivalent experience).
• 5+ years in audio-visual technical roles, with at least 2 years in a lead, senior, or supervisory position. Experience in corporate, educational, or event environments is a plus.
• CTS (Certified Technology Specialist) from AVIXA strongly preferred; additional certifications like Crestron, Extron, Dante, or Biamp are highly desirable.
• Proficiency with AV control systems (Crestron, AMX, Extron), video conferencing (Zoom, Microsoft Teams, Cisco Webex), digital signal processing (DSP), and networking basics.
• Strong knowledge of audio/video signal flow, cabling, rigging, lighting, and projection systems.
• Experience with live event production, including mixing boards, cameras, and streaming.
• Excellent leadership, communication, and problem-solving abilities; ability to work under pressure and manage multiple priorities. Strong customer service orientation and team collaboration.
• Physical Requirements: Ability to lift heavy equipment (up to 50 lbs), climb ladders, and work in varied environments (including evenings/weekends for events). Valid driver's license may be required

ADDITIONAL REQUIREMENTS:

• Must be physically fit enough to regularly lift up to 30 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
• Must be willing to work extended hours and weekends as needed.
• Must be willing to travel (<20%).
• Must be flexible to work various shift patterns (i.e. early morning to afternoon, or afternoon to later evening).

COMPENSATION AND BENEFITS:

$115,000 - $145,000

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboardings and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This role is going to support an off-hours schedule and the shift will be from 2-11pm on-site at our Palo Alto HQ.

RESPONSIBILITIES:

BASIC QUALIFICATIONS:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus but not required.
• Ability work after hours and graveyard shifts

PREFERRED SKILLS AND EXPERIENCE:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes

COMPENSATION AND BENEFITS:

$90,000 - $110,000 + Equity (USD hourly)

Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

The IT Systems Team at 𝕏 manages a dynamic and evolving virtual infrastructure that provides secure, high-performance, and reliable corporate resources for business-critical users and applications. This role focuses on building, deploying, and managing internal Windows and Linux infrastructure while collaborating with other teams to develop scalable solutions.

RESPONSIBILITIES:

• Building, managing, and supporting complex application stacks on Windows and Linux Servers.
• Providing Windows and Linux troubleshooting and technical support.
• Deploy, configure and support VMware technologies, including vCenter, ESX and Horizon.
• Use Puppet Enterprise to automate and manage configurations.
• Working with other engineering teams and third-party vendors to implement scalable solutions.
• Ensuring compliance by collaborating with internal audit and compliance teams.
• Developing and maintaining standard operating procedures.
• Participating in a 24/7 on-call support rotation.
• Managing and monitoring all installed Windows and Linux systems and infrastructure.
• Installing, configuring, testing, and maintaining operating systems and system management tools.
• Proactively ensuring high levels of system availability and reliability.
• Monitoring and optimizing application performance, identifying bottlenecks, and collaborating with developers to implement solutions.
• Writing and maintaining custom scripts to improve system efficiency and automation.

Required Qualifications

• Deep understanding of infrastructure management and automation
• 3 to 5 years of experience in the following:
• Systems Engineering for Corporate Infrastructure.
• Managing large-scale Windows and Linux server environments.
• Virtualization at scale.
• Configuration Management.
• Managing scalable storage solutions, preferably NetApp.
• Developing and maintaining performance metrics for systems.
• Strong understanding of Puppet Enterprise and Puppet Open Source.
• Strong understanding of basic networking concepts.
• Proficient with using Puppet to automate and manage configurations.
• Ability to translate business needs into technical solutions.
• Outstanding analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Experience writing technical design documents and maintaining documentation.
• Familiarity with working in a source-controlled environment.
• Proficiency in scripting languages such as Bash, Python, or Perl.
• Experience with VMware services, including VMware data center virtualization and VMware Horizon.

BASIC QUALIFICATIONS:

• Familiarity with DevOps practices and CI/CD tools.
• Knowledge of orchestration tools.

COMPENSATION AND BENEFITS:

$162,000 - $226,000

Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

ABOUT THE ROLE:

We are seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to the office, resolving basic IT issues, onboarding's and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service

RESPONSIBILITIES:

BASIC QUALIFICATIONS:

• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus but not required.
• Ability work after hours and graveyard shifts

PREFERRED SKILLS AND EXPERIENCE:

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools.
• Basic knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes

COMPENSATION AND BENEFITS:

$90,000 - $110,000 USD hourly

Base salary is just one part of our total rewards package at 𝕏, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.