Osano
As the first data privacy platform that is also a B Corporation, we are dedicated to meeting the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. This status, along with our status as a Public Benefit Corporation, points toward our core values: Bold Action, Authenticity + Inclusion, Operational Excellence, and Delightful Experience. Come work with us!
We’re constantly looking for new team members who are eager to learn and grow with us. We value candidates from all walks of life and are dedicated to building a diverse team.
Why You'll Love Working at Osano
Fully-Remote Team: Our Osanians join all across the country, from the West Coast to the East Coast and everywhere in between. Remote startup work requires discipline and good processes, but if you love working from home, you'll love working at Osano.
Family-First Mindset: Choosing between family (as you define it) and work is a difficult decision. At Osano, it won't be one you have to make. Everyone has flexible schedules, family-building benefits, and paid parental leave.
Diversity, Equity, & Inclusion: Diversity is important to us. From the day the company was started, our founders have prioritized diversity in hiring. We also take concrete steps to foster equity in compensation and development so that your entire journey at Osano keeps DEI top of mind. We’ve also taken the Startup Diversity + Inclusion Pledge in Austin to dedicate our organization to building better companies and a more inclusive world.
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About Osano:
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role:
Osano is seeking a Staff Accountant to support the day-to-day finance and accounting operations of a high-growth, mission-driven organization. This role is primarily focused on billing operations, including customer invoicing, accounts receivable, collections, billing dispute resolution, and revenue reconciliation. The remainder of the role supports core accounting functions, including accounts payable, general ledger activity, and month-end close.
The Staff Accountant will work closely with the Controller and cross-functional stakeholders across Sales, Customer Success, and Finance to ensure timely, accurate billing and financial operations while maintaining strong internal controls and scalable processes that support the company's growth. As the finance team scales, there is strong potential for this role to expand its accounting responsibilities over time, offering a clear path for professional growth into broader technical accounting and finance functions.
Responsibilities:
Billing & Accounts Receivable (75%)
- Manage customer billing operations, including invoicing, subscription setup and updates
- Serve as primary point of contact for internal and external customer billing inquiries or account issues
- Oversee collections with regular aging updates
General Ledger & Month-Close (15%)
- Post transactions, journal entries, and adjustments to the general ledger
- Support full-cycle month-end close, including account reconciliations, trial balance review and variance analysis
- Prepare financial statements and reports
Accounts Payable & Expense Management (5%)
- Ensure timely processing of invoices while obtaining required approvals and documentation
- Book and reconcile credit card transactions and invoices with accuracy
Other Responsibilities (5%)
- Payroll processing and related journal entries
- Maintain documentation and audit trails for accounting transactions
- Assist with annual audits and tax filings
- Identify and recommend improvements to accounting processes and workflows
- Ensure compliance with company financial policies and internal controls
Requirements:
- Curious, self-directed, and motivated to take ownership of accounting operations.
- Comfortable navigating ambiguity and creating clarity for stakeholders.
- Excited about privacy, responsible AI, and supporting trustworthy technology companies.
- Willing to continuously improve systems and processes while maintaining accuracy and integrity.
- Embraces working in small teams, values responsiveness, and prioritizes operational excellence as the company scales.
Must-Haves:
- Bachelor's degree in accounting or finance
- 3–5+ years of experience managing billing, accounts receivable, and accounts payable functions
- Full-cycle accounting experience, including general ledger accounting and monthly reconciliations
- Strong understanding of GAAP principles
- Experience using QuickBooks Online or similar accounting software
- Experience using Stripe or similar subscription billing software
- Proficiency in Excel or Google Sheets
- Strong organizational skills and attention to detail
- Ability to self-manage deadlines and respond to inquiries within one business day
- Ability to work independently while maintaining clear communication with internal stakeholders
Nice-to-Haves:
- Experience with HubSpot, Ramp, or similar financial and CRM tools
- Experience supporting month-end close in a high-growth environment
- Experience preparing audit documentation
- Experience building or improving accounting workflows and controls
- Experience budgeting and forecasting under a SaaS model
Why Us:
- We're a welcoming team that's dependable, curious, moves fast, and full of talented people
- We're a B-corporation with a mission that matters, in a high-growth space with significant potential
- You'll have access to our training program, well-defined career paths, and a leadership team that values professional development
- You'll report directly to the Controller and have exposure throughout the organization
Benefits:
- Competitive-pay compensation and ownership interest/equity
- Unlimited paid time off, plus a requirement to take at least two weeks off per year
- We're a Best Place for Working Parents and offer paid parental leave for all new parents
- Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
- A fully and permanently remote company so you can work from anywhere in the U.S.
- Receive a MacBook and $600 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and fun
- Mental health benefits with free memberships to mindfulness and talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Osano
About Osano:
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role:
We’re looking for a Manager, Customer Product Support to lead and scale our support function as we grow.
This role is both strategic and hands-on—you’ll act as a player-coach, leading a small but high-impact team, managing the support system, and directly engaging in tickets, escalations, and technical troubleshooting.
You’ll be responsible for building the systems, processes, and tooling that allow Support to scale efficiently—without simply adding headcount—while ensuring a high-quality customer experience.
This position is ideal for someone who thrives in fast-paced SaaS environments, enjoys solving complex technical problems, and is energized by building structure where it doesn’t yet exist.
Responsibilities:
Support Operations & Scaling
- Own and manage the support ticket queue and day-to-day operations
- Define, track, and improve key support KPIs (FRT, CSAT, resolution time, backlog)
- Build scalable processes and workflows to support growth without increasing headcount
- Identify and implement automation across triage, routing, and resolution
Technical Troubleshooting & Escalation
- Act as a senior escalation point for complex technical issues
- Diagnose front-end, browser, and integration-related issues
- Support API troubleshooting and technical debugging
- Design and improve escalation workflows across Support, Product, and Engineering
Tooling & Systems (DevRev Ownership)
- Lead implementation and optimization of DevRev (or similar tools)
- Build dashboards, reporting, and operational visibility into support performance
- Continuously improve tooling to increase efficiency and insight
Team Leadership (Player-Coach)
- Manage and coach a small team of Support ICs
- Provide mentorship, feedback, and performance guidance
- Balance leadership responsibilities with hands-on ticket ownership
Cross-Functional Collaboration
- Partner closely with Product, Engineering, and Customer Success
- Strengthen feedback loops between customer issues and product improvements
- Influence product decisions through support insights and trends
About You:
- You’re curious, self-directed, and motivated to learn quickly
- You thrive in ambiguity and create clarity for others
- You’re calm under pressure and strong in customer escalations
- You’re both a leader and operator—comfortable coaching and doing
- You lead with empathy, accountability, and a strong customer-first mindset
- You’re excited about building responsible, scalable systems
Must-Haves:
- 5+ years in technical support or similar within a SaaS environment
- 2–3+ years of experience managing support teams or ICs
- Proficiency in JavaScript, HTML, and CSS (debugging level)
- Ability to troubleshoot client-side and browser-based issues using developer tools (console, network, etc.)
- Strong understanding of API calls, integrations, and how systems interact
- Experience working within technical support queues and managing ticket workflows
- Experience with support tools (Zendesk, Jira, HubSpot Support, DevRev, or similar)
- Familiarity with AI tools (e.g., Claude Code) to improve troubleshooting efficiency and workflows
- Ability to work cross-functionally with customer, product, and engineering teams.
Nice-to-Haves:
- Privacy, security, or compliance SaaS support experience
- Experience with mobile SDKs (iOS and/or Android)
- Server-side or backend experience (APIs, integrations, systems architecture)
- Deeper expertise in JavaScript frameworks or advanced debugging techniques
- Experience supporting technical implementations or customer integrations
- Experience building automations or scripting for support workflows
- Familiarity with project management tools (Airtable, Airfocus, Jira, etc.)
- Experience owning knowledge bases, in-app support, or customer education resources.
Why Us:
- We're a welcoming team that's dependable, curious, moves fast, and full of talented people
- We're a B-corporation with a mission that matters, in a high-growth space with significant potential
- You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential
- You'll have access to our training program, well-defined career paths, and a leadership team that values professional development
Benefits:
- Competitive-pay compensation and ownership interest/equity
- Unlimited paid time off, plus a requirement to take at least two weeks off per year
- We're a Best Place for Working Parents and offer paid parental leave for all new parents
- Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
- A fully and permanently remote company so you can work from anywhere in the U.S.
- Receive a MacBook and $600 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and fun
- Mental health benefits with free memberships to mindfulness and talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Osano
About Osano:
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role:
We’re looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts.
This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes.
Responsibilities:
Customer Ownership & Retention
- Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders.
- Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities)
- Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks
Customer Engagement & Outcomes
- Build strong relationships with key stakeholders that reinforce trust and long-term partnership
- Drive product adoption and measurable customer outcomes
- Partner with customers to define success criteria and guide them through best practices and value realization
Data-Driven Account Management
- Analyze product usage and customer data to inform strategy
- Identify trends, risks, and opportunities across accounts to optimize engagement and outcomes
- Maintain accurate forecasting and account planning, including tracking risks, opportunities, and success metrics.
Cross-Functional Collaboration
- Partner with Sales, Product, and Support to ensure a seamless alignment and aligned customer experience
- Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements
About You:
- You’re curious, self-directed, and motivated to learn quickly.
- You’re comfortable navigating ambiguity and creating clarity for others.
- You’re excited about privacy, responsible AI, and building trustworthy technology.
- You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations.
- You’re highly organized and able to manage multiple accounts and priorities simultaneously
- You’re customer-first and focused on outcomes and value delivery
- You communicate clearly and confidently with stakeholders
- You take ownership and operate with accountability
Must-Haves:
- 5+ years of experience in Customer Success or Account Management within a SaaS environment
- Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn)
- Proficiency in CRM systems (preferably HubSpot)
- Strong understanding of SaaS metrics, customer health, and account performance indicators
- Ability to interpret product usage data and customer signals to drive outcomes
- Experience using tools like Gong, Loom, or similar for customer communication and insights
- Strong technical acumen (ability to understand SaaS products, integrations, and workflows)
- Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication
Nice-to-Haves:
- Strong interest in AI tools and workflows (prompting, automation, experimentation)
- Experience building automations or workflows using AI tools
- Familiarity with Customer Success platforms (Gainsight, Vitally, or similar)
- Experience with data analysis, reporting, or customer insights tools
- Experience with customer journey mapping or lifecycle design
Why Us:
- We're a welcoming team that's dependable, curious, moves fast, and full of talented people
- We're a B-corporation with a mission that matters, in a high-growth space with significant potential
- You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential
- You'll have access to our training program, well-defined career paths, and a leadership team that values professional development
Benefits:
- Competitive-pay compensation and ownership interest/equity
- Unlimited paid time off, plus a requirement to take at least two weeks off per year
- We're a Best Place for Working Parents and offer paid parental leave for all new parents
- Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna
- A fully and permanently remote company so you can work from anywhere in the U.S.
- Receive a MacBook and $600 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and fun
- Mental health benefits with free memberships to mindfulness and talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Osano
About Osano
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
About the Role
We’re hiring an experienced Sales Manager to nurture and inspire a high-performing team of 9 Account Executives. Our sales team is instrumental in driving Osano forward by bringing our suite of products to a new generation of customers. We’re an energetic, kind, and intentional team looking for our next leader to enthusiastically support Osano’s products, people, ideals, and values.
Responsibilities
Revenue Leadership
- Design and execute quarterly and annual sales plans.
- Support the sales team with prospect meetings, presentations, and negotiations.
- Conduct weekly forecast reviews and quarterly progress review sessions.
- Own your team's quarterly quota, designing and deploying strategies to achieve it.
- Manage productivity, opportunities, and quality to ensure teams meet/exceed established goals and provide a delightful customer experience.
- Make ongoing process improvements, recommendations, and implementation of systems that will make our team more efficient.
- Be a strong cross-functional partner to Sales Enablement, Product, Marketing, & Customer Success.
Team Development
- Embody inclusive, servant leadership and nurture coach individuals at all levels to success.
- Hire, mentor, and develop individuals to bring intellectual curiosity, resilience, and resourcefulness to their roles.
- Provide feedback + focus your team of account executives.
- Collaborate with the People team on hiring and development to ensure a diverse team that’s exceeding expectations.
- Coach team members on sales acumen, product positioning, forecasting, and deal-level execution.
About You
- You have 2-5 years of experience managing + leading a team of Account Executives, plus your own experience as an Account Executive (or a similar role), in an enterprise SaaS environment.
- Ideally, you have some experience in governance/risk/compliance technology, legaltech, cybersecurity, or similar technical sales environments. However, this is not a requirement.
- You’re a team player willing to get in the trenches with your team.
- You are familiar with MEDDPICC, Challenger, and/or Force Management methodologies.
- You possess excellent communication skills and have no problem managing expectations at various levels in a 100% remote office environment.
- You’ve successfully built, grown, and led a sales team, including hiring early-stage talent.
- You thrive in fast-paced, remote environments and have a way of nurturing early-career talent to do the same. This means being empathetic, proactively communicating, and bringing ingenuity and initiative to your every day.
- You’re customer-focused and bring examples of how you’ve identified + responded to internal and external customer needs.
- You recognize opportunities and initiate actions to capitalize on𑁋You’re always looking for new ways to make an impact.
- You’re an innovative thinker; you embrace and champion new ideas and encourage others to do the same.
- You build strong relationships and convey a deep concern for all employees.
- You ensure individual needs + those of Osano are met and thoughtfully communicate up and down.
Why Us
- A well-defined career path that’s not just “climbing the ladder” - learn different competencies, skills, and concepts as you progress and get recognized for it.
- Supportive leadership and peers - from sales engineering and product marketing to sales development and demand generation - you’re never in this alone.
- You’ll be stepping into a space that’s on fire – the privacy and regulatory landscape is only growing with a ton of opportunity in front of us.
- You’ll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential.
- You’ll be representing a product that makes prospects say, “This is so awesome” when you demo it.
Benefits
- Competitive compensation + ownership interest for early stake in our success!
- Unlimited paid time off with a requirement to take at least two weeks off per year.
- We're continuously a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family, however you define it, comes first.
- Osano sponsors individual premiums for base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
- A fully, permanently remote company so you can work from anywhere in the U.S.
- Receive a Macbook + $600 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and having fun together!
- Mental health benefits with free memberships to mindfulness + talk therapy services
A Bit More About Osano
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
Ready to apply?
Apply to Osano