AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our new Talent Acquisition Partner will play an integral part of the AXS Talent Acquisition team and will be responsible for supporting recruitment across multiple teams. This individual will support recruitment initiatives, process improvements, best practices, employer branding and more. The TA Partner will help position Talent Acquisition as a true business partner, developing effective working relationships with the hiring leaders while understanding their complex and unique talent and business needs.

What Will You Do?

• Partner closely with hiring managers to design and execute recruitment strategies, facilitating open dialogue, alignment, and shared ownership of hiring decisions.
• Lead full‑cycle recruitment efforts by researching, sourcing, interviewing, and evaluating applicants while fostering a transparent, respectful, and equitable candidate experience at every stage.
• Maintain ongoing, transparent communication with hiring teams, HR, and cross‑functional colleagues to ensure alignment and a seamless, relationship‑driven hiring experience.
• Build and nurture strong relationships with candidates by engaging authentically, communicating consistently, and ensuring each individual feels valued, informed, and treated fairly throughout the process.
• Source talent through diverse channels while maintaining a relationship‑driven approach that strengthens long‑term pipelines.
• Analyze, develop, and refine talent acquisition models and strategies that support organizational goals and embed diversity, equity, and inclusion into every hiring practice.
• Support workforce planning by creating and implementing tools, templates, and processes that help leaders anticipate needs and make informed, people‑centered decisions.
• Collaborate with managers and the Compensation team to maintain accurate job evaluations, market analyses, job codes, and competitive positioning ensuring clarity and fairness for both candidates and internal teams.
• Proactively cultivate talent pipelines by mapping relevant source organizations and anticipating hiring patterns, building relationships that support both immediate and future hiring needs.
• Contribute to Talent Acquisition process improvement initiatives that enhance efficiency, fairness, and the overall candidate journey.
• Engage actively in professional and collegial organizations to share AXS/AEG best practices and bring innovative, people‑focused approaches back into the organization.

What we hope you'll bring

• BA/BS Degree (4-year)
• 3+ years of talent acquisition experience, preferably in-house 
• Excellent customer service and communication skills, with the ability to work effectively across diverse teams and levels
• The ability to operate with urgency, adapt quickly, and stay comfortable in environments where things move fast and change often
• Strong interpersonal, organizational, and communication capabilities, paired with initiative and a positive outlook
• A collaborative, team-minded approach
• Technical proficiency with Microsoft Office, SharePoint, LinkedIn Recruiter, Greenhouse ATS

Bonus points if You Have

• Experience in a live events or ticketing organization 

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $72,000-$76,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (Hiring manager)
• Stage 3: 30-min virtual interview (HR team member)
• Stage 4: 30-min virtual interview (Executive)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Job Summary

The Assistant Manager Contact Center assists in the supervision, planning, organizing, coordinating, and managing all aspects of the Contact Center and ensures staff is trained and adheres to all policies and procedures.

Essential Functions

• Directs the contact center’s day-to-day activities.
• Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.
• Delivers effective resource planning to maximize the productivity of resources.
• Collects and analyzes contact center statistics for overall performance, and customer service metrics.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Required Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred) in a relevant business area
• 4+ years of relevant experience in customer service.
• 2+ years leading, coaching and development of front-line employees.
• Experience in a contact center environment.
• Skilled with execution and delivery (planning, delivering, and supporting) skills.
• Strong Problem solving and decision making skills.
• Strong digital literacy skills.
• Adept with collaboration and teamwork.
• Growth mindset (agility and developing yourself and others).
• High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.
• Proven ability growing a team, reduce attrition, and coach/develop a staff.

Pay Scale: $57,000.00 - $59,020.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Site Reliability Engineer (SRE) II is responsible for designing, implementing, and maintaining scalable and reliable systems and applications. Focus on automation, monitoring, and incident response to ensure high system availability and performance. This role will collaborate with development teams, and employ infrastructure as code principles. This role combines software development and system administration skills to enhance overall system reliability and efficiency. Contributes to capacity planning, on-call support, and documentation efforts within the organization.

What Will You Do?

• Builds and scales the technology infrastructure to meet rapidly increasing demand.
• Collaborates with cross-functional teams to launch new features and services.
• Delivers automation solutions for deployment, monitoring, management. and incident response.
• Develops and improves operational practices and procedures.
• Participate in incident response and resolution activities, including root cause analysis, to minimize downtime and prevent future occurrences.
• Coaches more junior colleagues in techniques, processes, and responsibilities.

What Will You Bring?

• BA/BS Degree (4-year) relevant field such as Computer Science, Information Technology, or a related technical discipline is preferred but not mandatory.
• 4-6 years In a site reliability, dev ops, or systems engineering position
• Intermediate knowledge of cloud service operations, including data assurance, monitoring, alerting and notifications.
• Intermediate knowledge of Infrastructure as code
• Intermediate knowledge of containers and orchestration platforms
• Intermediate knowledge of continuous integration and continuous delivery
• Demonstrated ability to manage cloud native environments
• Problem solving and decision making skills.
• Intermediate proficiency programming or scripting language (e.g., Python, Bash, or Go). The ability to write and understand code for automating tasks.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $130,000-$145,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

There will be an in-person onsite component as part of our interview process. 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min interview (Recruiter)
• Stage 2: 30-min interview (hiring manager)
• Stage 3: 45-min team interview 
• Stage 4: 30-min Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Vice President, Payments & Fraud Prevention to lead AXS's global payments and fraud strategy. This role is central to our mission of delivering a seamless, secure, and reliable ticketing experience for millions of fans worldwide. The ideal candidate is a proven leader with deep expertise in ecommerce payments and fraud prevention, who can balance operational excellence with forward-looking strategy. You'll partner across Product, Engineering, Operations, Commercial, and Finance teams to drive resiliency, efficiency, and growth. To be successful, the Vice President, Global Fraud Prevention must act as a key cross-functional partner, leveraging deep domain expertise to guide a large, always-on ticketing organization. This includes clearly communicating performance and strategic priorities to the executive team.

What you'll do

• Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions.
• Oversee the payment and fraud costs, driving and executing a data strategy that delivers actionable insights into all financial aspects of these functions
• Position Payments and Fraud Prevention as growth drivers rather than cost centers, servicing as a thought leader on new initiatives and optimizations, while partnering closely with the AXS Sponsorship team to explore and execute strategic partnerships
• Lead the overall administration of payment-related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance
• Develop a deep understanding of AXS’ infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation
• Continuously improve core payments and fraud performance metrics – including authorization rates, cost drivers (e.g. local payment methods), user experience and conversion, fraud incidence, and chargeback recovery
• Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages
• Partner cross-functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution
• Oversee the operations of a 24/7 global fraud prevention team based across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events across all markets.
• Stay ahead of regulatory developments in the payments industry and assess their implications for AXS’ operations and strategy
• Proactively identify and report Payments and Fraud risks that could impact business operations, settlement and reconciliation process, or key financial metrics
• Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long-term resiliency strategies
• Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization

What you'll bring

• BA/BS Degree (4-year) related field
• 10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high-scale, high-demand environments. Marketplace or complex platform experience strongly preferred.
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.
• Lifecycle Knowledge: Strong command of the end-to-end payment processing lifecycle, with an understanding of global vs. domestic nuances and their implications for fraud prevention and loss mitigation. Experience in ticketing and/or digital goods industries is highly desirable.
• Global Leadership: Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands.
• Analytical Skills: Highly data-driven, with the ability to define, track, and present KPIs; build detailed analyses; and develop forward-looking financial scenarios and projections.
• People Leadership: Skilled coach and mentor with experience managing and developing large, diverse, and globally distributed teams.
• Executive Communication: Adept at crafting compelling, metrics-driven strategies and presenting them persuasively to senior executives and stakeholders
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $173,215 - $210,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Vice President, Payments & Fraud Prevention to lead AXS's global payments and fraud strategy. This role is central to our mission of delivering a seamless, secure, and reliable ticketing experience for millions of fans worldwide. The ideal candidate is a proven leader with deep expertise in ecommerce payments and fraud prevention, who can balance operational excellence with forward-looking strategy. You'll partner across Product, Engineering, Operations, Commercial, and Finance teams to drive resiliency, efficiency, and growth. To be successful, the Vice President, Global Fraud Prevention must act as a key cross-functional partner, leveraging deep domain expertise to guide a large, always-on ticketing organization. This includes clearly communicating performance and strategic priorities to the executive team.

What you'll do

• Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions.
• Oversee the payment and fraud costs, driving and executing a data strategy that delivers actionable insights into all financial aspects of these functions
• Position Payments and Fraud Prevention as growth drivers rather than cost centers, servicing as a thought leader on new initiatives and optimizations, while partnering closely with the AXS Sponsorship team to explore and execute strategic partnerships
• Lead the overall administration of payment-related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance
• Develop a deep understanding of AXS’ infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation
• Continuously improve core payments and fraud performance metrics – including authorization rates, cost drivers (e.g. local payment methods), user experience and conversion, fraud incidence, and chargeback recovery
• Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages
• Partner cross-functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution
• Oversee the operations of a 24/7 global fraud prevention team based across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events across all markets.
• Stay ahead of regulatory developments in the payments industry and assess their implications for AXS’ operations and strategy
• Proactively identify and report Payments and Fraud risks that could impact business operations, settlement and reconciliation process, or key financial metrics
• Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long-term resiliency strategies
• Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization

What you'll bring

• BA/BS Degree (4-year) related field
• 10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high-scale, high-demand environments. Marketplace or complex platform experience strongly preferred.
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.
• Lifecycle Knowledge: Strong command of the end-to-end payment processing lifecycle, with an understanding of global vs. domestic nuances and their implications for fraud prevention and loss mitigation. Experience in ticketing and/or digital goods industries is highly desirable.
• Global Leadership: Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands.
• Analytical Skills: Highly data-driven, with the ability to define, track, and present KPIs; build detailed analyses; and develop forward-looking financial scenarios and projections.
• People Leadership: Skilled coach and mentor with experience managing and developing large, diverse, and globally distributed teams.
• Executive Communication: Adept at crafting compelling, metrics-driven strategies and presenting them persuasively to senior executives and stakeholders
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $155,893.50 – $189,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Vice President, Payments & Fraud Prevention to lead AXS's global payments and fraud strategy. This role is central to our mission of delivering a seamless, secure, and reliable ticketing experience for millions of fans worldwide. The ideal candidate is a proven leader with deep expertise in ecommerce payments and fraud prevention, who can balance operational excellence with forward-looking strategy. You'll partner across Product, Engineering, Operations, Commercial, and Finance teams to drive resiliency, efficiency, and growth. To be successful, the Vice President, Global Fraud Prevention must act as a key cross-functional partner, leveraging deep domain expertise to guide a large, always-on ticketing organization. This includes clearly communicating performance and strategic priorities to the executive team.

What you'll do

• Lead the global payments and fraud prevention strategy for AXS, shaping product roadmap priorities and informing key commercial decisions.
• Oversee the payment and fraud costs, driving and executing a data strategy that delivers actionable insights into all financial aspects of these functions
• Position Payments and Fraud Prevention as growth drivers rather than cost centers, servicing as a thought leader on new initiatives and optimizations, while partnering closely with the AXS Sponsorship team to explore and execute strategic partnerships
• Lead the overall administration of payment-related accounts across all payment providers, including access controls, permissions, configuration oversight, and ongoing account maintenance
• Develop a deep understanding of AXS’ infrastructure, data, and business complexities to maximize team performance, optimize KPIs, and champion improvements in efficiency and automation
• Continuously improve core payments and fraud performance metrics – including authorization rates, cost drivers (e.g. local payment methods), user experience and conversion, fraud incidence, and chargeback recovery
• Cultivate strong relationships with vendors, partners, and industry stakeholders to stay ahead of trends and unlock competitive advantages
• Partner cross-functionally with Finance, Operations, Support and Tech leaders to identify and align opportunities for growth. Work closely with Product and engineering teams to influence roadmap priorities and ensure effective execution
• Oversee the operations of a 24/7 global fraud prevention team based across North America, Europe, and APAC, ensuring continuous coverage, effective shift management, consistent processes, and timely detection and response to fraud events across all markets.
• Stay ahead of regulatory developments in the payments industry and assess their implications for AXS’ operations and strategy
• Proactively identify and report Payments and Fraud risks that could impact business operations, settlement and reconciliation process, or key financial metrics
• Take ownership during major incidents, leading Payments and Fraud response efforts, unblocking teams to maximize mitigation, and driving long-term resiliency strategies
• Maintain clear, accessible documentation of internal processes and vendor escalation protocols to ensure transparency and alignment across the organization

What you'll bring

• BA/BS Degree (4-year) related field
• 10+ years in Payments and/or Fraud Prevention leadership roles, with proven success in high-scale, high-demand environments. Marketplace or complex platform experience strongly preferred.
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.
• Lifecycle Knowledge: Strong command of the end-to-end payment processing lifecycle, with an understanding of global vs. domestic nuances and their implications for fraud prevention and loss mitigation. Experience in ticketing and/or digital goods industries is highly desirable.
• Global Leadership: Ability and willingness to lead across multiple time zones and geographies, adjusting workflows to align with regional demands.
• Analytical Skills: Highly data-driven, with the ability to define, track, and present KPIs; build detailed analyses; and develop forward-looking financial scenarios and projections.
• People Leadership: Skilled coach and mentor with experience managing and developing large, diverse, and globally distributed teams.
• Executive Communication: Adept at crafting compelling, metrics-driven strategies and presenting them persuasively to senior executives and stakeholders
• Expertise: Deep knowledge of global online Payments and Fraud, including vendor and scheme relationships, alternative/local payment methods, regulatory frameworks, and the technical infrastructure underlying major market payment systems.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $155,893.50 – $189,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS actively seeking a Database Engineer to provide quality, scalable data solutions for AXS products. The candidate will be expected to collaborate to design and then develop, implement, and optimize critical databases, processes and reports to achieve business goals and support the development and data platform teams.

Key Responsibilities:

• Design, implement, and maintain relational and NoSQL databases (Oracle, SQL Server, PostgreSQL, Aurora, MongoDB, etc.).

• Integrate database deployments into CI/CD pipelines to enable automated schema migrations, rollback, and testing.

• Develop and manage infrastructure as code (IaC) for database provisioning (Terraform, CloudFormation, Ansible).

• Implement monitoring, alerting, and logging solutions to ensure database performance, health, and security.

• Optimize database queries, indexes, and execution plans to improve performance and reduce costs.

• Manage high availability, replication, backup, and disaster recovery strategies.

• Collaborate with developers, SREs, and DevOps engineers to ensure smooth and secure application-to-database integration.

• Enforce security best practices, including encryption, key management (AWS KMS/CMK), access control, and compliance with data regulations.

• Automate routine operational tasks to improve efficiency and reduce manual intervention.

• Troubleshoot complex production issues and drive root cause analysis.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

• 5+ years of experience as a Database Engineer / DBA with at least 3+ years in a DevOps/Cloud environment.

• Proficiency with PostgreSQL, Oracle, SQL Server,  Aurora (at least one deeply, others working knowledge).

• Experience with CI/CD tools (Liqbase,  GitHub Actions, Azure DevOps, etc.).

• Hands-on experience with IaC (Terraform, CloudFormation).

• Expertise in cloud platforms (AWS preferred, Azure/GCP a plus).

• Solid understanding of database security, encryption, and auditing.

• Solid understand on Kafka cluster. 

• Strong troubleshooting and performance tuning skills

Pay Scale: $100,000-$120,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

*There will be an in-person onsite component as part of our interview process.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Senior Software Architect to shape the foundation of our next-generation ticketing platforms and experiences. As a key member of our global architecture team, you'll set the vision for systems that power millions of transactions worldwide—designing solutions that are not only robust and scalable, but transformative for fans and clients alike. This is a role for a strategic thinker who thrives on tackling complexity, working across diverse tools, languages, and platforms to bring clarity and cohesion to our technology landscape. You'll collaborate with teams across engineering, product, and business to ensure that every system we build aligns to a bold, forward-looking technical strategy. Above all, you'll help chart the course for the future of live entertainment technology—creating architectures that are elegant, enduring, and built to inspire.

What Will You Do?

• Own architecture responsibilities and collaborate with senior architects and engineers to establish holistic enterprise architecture.
• Perform architectural and code reviews for applications and ticketing systems.
• Translate product and business requirements into scalable architectural designs aligned with broader strategic goals.
• Guide engineering teams through development lifecycles to ensure implementation of best practices and scalable frameworks.
• Architect enterprise-level solutions for internal systems and external partner integrations.
• Evaluate emerging technologies and propose improvements to drive high-performance, reliable applications.
• Define architectural roadmaps and drive consensus across engineering and product teams.
• Mentor engineers and evangelize technology best practices across teams.
• Balance strategic system-wide design with hands-on technical execution.
• Reinforce sound decision-making and adherence to high standards in technical design and code quality.
• Support end-to-end delivery of projects and technical initiatives.
• Stay ahead of industry trends through research, learning, and prototyping of emerging technologies.

What Will You Bring?

• 5+ years of experience architecting and delivering software solutions and platforms.
• Experience with React.js and TypeScript is a plus.
• Experience with streaming platforms and event-driven architecture (e.g., Kafka).
• Experience with infrastructure and cloud technologies (Terraform, AWS, Kubernetes).
• Strong foundation in application architecture with understanding of front-end and back-end systems.
• Expertise in service-oriented architecture and web services.
• Proven experience building large-scale, high-performance transactional systems.
• Proficiency in backend development with .NET and Node.js.
• Skilled in working with relational databases (PostgreSQL, MySQL, Oracle, Microsoft SQL Server).
• Familiarity with NoSQL and search platforms (e.g., Elasticsearch, OpenSearch, DynamoDB, Redis).
• Strong knowledge of application security best practices.

Pay Scale: $148,500 - $162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Stage 1: 20-30 preliminary interview 
• Stage:2: 45-min Hiring Manager Interview 
• Stage 3: 30-min open discussion interview 
• Stage 4: 90-min technical interview  
• Stage 5: 30-min Executive Interview  

*Employer does not offer work visa sponsorship for this position.
 
*There will be an in-person onsite component as part of our interview process.  

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Senior Software Architect to shape the foundation of our next-generation ticketing platforms and experiences. As a key member of our global architecture team, you'll set the vision for systems that power millions of transactions worldwide—designing solutions that are not only robust and scalable, but transformative for fans and clients alike. This is a role for a strategic thinker who thrives on tackling complexity, working across diverse tools, languages, and platforms to bring clarity and cohesion to our technology landscape. You'll collaborate with teams across engineering, product, and business to ensure that every system we build aligns to a bold, forward-looking technical strategy. Above all, you'll help chart the course for the future of live entertainment technology—creating architectures that are elegant, enduring, and built to inspire.

What Will You Do?

• Own architecture responsibilities and collaborate with senior architects and engineers to establish holistic enterprise architecture.
• Perform architectural and code reviews for applications and ticketing systems.
• Translate product and business requirements into scalable architectural designs aligned with broader strategic goals.
• Guide engineering teams through development lifecycles to ensure implementation of best practices and scalable frameworks.
• Architect enterprise-level solutions for internal systems and external partner integrations.
• Evaluate emerging technologies and propose improvements to drive high-performance, reliable applications.
• Define architectural roadmaps and drive consensus across engineering and product teams.
• Mentor engineers and evangelize technology best practices across teams.
• Balance strategic system-wide design with hands-on technical execution.
• Reinforce sound decision-making and adherence to high standards in technical design and code quality.
• Support end-to-end delivery of projects and technical initiatives.
• Stay ahead of industry trends through research, learning, and prototyping of emerging technologies.

What Will You Bring?

• 5+ years of experience architecting and delivering software solutions and platforms.
• Experience with React.js and TypeScript is a plus.
• Experience with streaming platforms and event-driven architecture (e.g., Kafka).
• Experience with infrastructure and cloud technologies (Terraform, AWS, Kubernetes).
• Strong foundation in application architecture with understanding of front-end and back-end systems.
• Expertise in service-oriented architecture and web services.
• Proven experience building large-scale, high-performance transactional systems.
• Proficiency in backend development with .NET and Node.js.
• Skilled in working with relational databases (PostgreSQL, MySQL, Oracle, Microsoft SQL Server).
• Familiarity with NoSQL and search platforms (e.g., Elasticsearch, OpenSearch, DynamoDB, Redis).
• Strong knowledge of application security best practices.

Pay Scale: $165000 - $180,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Stage 1: 20-30 preliminary interview 
• Stage:2: 45-min Hiring Manager Interview 
• Stage 3: 30-min open discussion interview 
• Stage 4: 90-min technical interview  
• Stage 5: 30-min Executive Interview  

*Employer does not offer work visa sponsorship for this position.
 
*There will be an in-person onsite component as part of our interview process.  

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Manager, Software Engineering who will not only lead engineers but also inspire them to build technology that powers unforgettable moments. In this role, you’ll guide the creation of features and services that span our entire ecosystem—from intuitive B2B applications to seamless payment systems to the powerful transactional engines that keep our global platforms running. Together with your team, you’ll design and deliver innovative, scalable solutions that bring fans closer to the events they love and set new standards for live entertainment technology.

What Will You Do?

• Manage 4-6 engineers, including coaching, mentorship and performance reviews
• Continue to be hands-on in working with code, doing code reviews, and improving our software development practices
• Partner closely with the Architecture, QA, Infrastructure, Ops teams to identify and push technical initiatives
• Collaborate with Product, PMO, stakeholders, other  teams and peers to coordinate work, gather feedback and communicate updates
• Make focused, operational decisions to execute against goals and project plans
• Participate in recruiting and retention efforts

What Will You Bring?

• 5+ years of relevant, hands-on and technical leadership experience as a senior or lead software engineer
• 3+ years of relevant people management experience with at least 3 direct reports
• Strong skills and experience in systems design and full stack development with ReactJS, .NET and SQL
• Deep understanding of the software development lifecycle and the tools used
• Demonstrated ability to think critically and provide strategic insight and analysis to solve problems and make improvements
• Experience working in a continuous integration and continuous delivery environment
• Experience working with and deploying to AWS

Bonus points if You Have

• Experience with containers, AWS CodeBuild, Spinnaker, Terraform
• Experience with logging, monitoring and alerting tools and best practices
• Experience with high traffic and large-scale global consumer and enterprise software platforms
• Ticketing industry experience

Pay Scale:  $144,000-162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position. 

This position is also available as remote if not local to one of our offices. Individual compensation is determined by skills, qualifications, experience, and market location.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Round 1: 45-min virtual screening interview
• Round 2: 45-min virtual Hiring Manager interview  
• Round 3: 45-min virtual People/Product Management interview
• Round 4: 60-min virtual Technical Interview - React coding
• Round 5: 60-min virtual Technical Interview - System Design
• Round 6: 45-min virtual Executive Interview

*This schedule may be subject to change

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Manager, Software Engineering who will not only lead engineers but also inspire them to build technology that powers unforgettable moments. In this role, you’ll guide the creation of features and services that span our entire ecosystem—from intuitive B2B applications to seamless payment systems to the powerful transactional engines that keep our global platforms running. Together with your team, you’ll design and deliver innovative, scalable solutions that bring fans closer to the events they love and set new standards for live entertainment technology.

What Will You Do?

• Manage 4-6 engineers, including coaching, mentorship and performance reviews
• Continue to be hands-on in working with code, doing code reviews, and improving our software development practices
• Partner closely with the Architecture, QA, Infrastructure, Ops teams to identify and push technical initiatives
• Collaborate with Product, PMO, stakeholders, other  teams and peers to coordinate work, gather feedback and communicate updates
• Make focused, operational decisions to execute against goals and project plans
• Participate in recruiting and retention efforts

What Will You Bring?

• 5+ years of relevant, hands-on and technical leadership experience as a senior or lead software engineer
• 3+ years of relevant people management experience with at least 3 direct reports
• Strong skills and experience in systems design and full stack development with ReactJS, .NET and SQL
• Deep understanding of the software development lifecycle and the tools used
• Demonstrated ability to think critically and provide strategic insight and analysis to solve problems and make improvements
• Experience working in a continuous integration and continuous delivery environment
• Experience working with and deploying to AWS

Bonus points if You Have

• Experience with containers, AWS CodeBuild, Spinnaker, Terraform
• Experience with logging, monitoring and alerting tools and best practices
• Experience with high traffic and large-scale global consumer and enterprise software platforms
• Ticketing industry experience

Pay Scale:  $144,000-162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position. 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Round 1: 45-min screening interview
• Round 2: 45-min Hiring Manager interview  
• Round 3: 45-min People/Product Management interview
• Round 4: 60-min Technical Interview - React coding
• Round 5: 60-min Technical Interview - System Design
• Round 6: 45-min Executive Interview

*This schedule may be subject to change

There will be in-person onsite components as part of this interview process.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 - $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 – $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 – $166,500

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

Summer Intern, Strategy (AXS)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

About AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Job Summary:

AEG Internship Program offers a real-world experience that allows college students to learn the business of sports and live entertainment. Interns have a unique opportunity to work alongside a team driving key strategic initiatives, gaining hands-on experience in market research and financial analysis.

Responsibilities:

• Conduct research and analysis on market trends, competition, and financial performance
• Support strategy projects and post-project evaluations
• Assist in partnership opportunities
• Collaborate with cross-functional teams on strategic planning
• Learn core strategy concepts and their real-world application
• The AEG Internship Program requires a minimum commitment of 24 hours per week during the summer.

Qualifications:

• Must be a current student pursuing a Master's degree or a recent graduate
• Passion for sports and live entertainment
• Interest in market research
• Excellent written and verbal communication skills
• Fluent in Microsoft Office – EXCEL, WORD, and PowerPoint specifically
• Ability to multitask and work well under pressure

Benefits:

• Work on increasingly challenging and engaging real-world projects
• Work closely with experienced team members who coach and provide mentorship
• Attend meetings, events, and other networking opportunities

Intern Perks:

• Corporate networking
• Resume review with the AEG Talent Acquisition team
• Gain hands-on experience in one of the highest-volume regional offices in the country

Location

• Los Angeles, California (On-site)

Pay Scale: $19.00 - $21.00

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Vice President, Contact Center is a critical leadership role in ensuring exceptional customer experiences and operational excellence across our global support organization. This role will be responsible for leading and executing the Support organization strategy that will leverage emerging technologies and artificial intelligence (AI) to enhance AXS's customer support model and scale our support operations capabilities to meet the diverse needs of our customers.

What Will You Do?

• Strategic Leadership: Develop and execute a global contact center strategy and vision that aligns with our corporate goals, drives innovation, and enhances customer satisfaction.
• Operational Excellence: Manage day-to-day operations of the North American contact centers, ensuring high performance, efficiency, and adherence to service standards. Ensures global CSAT, NPS, PCI, and company branding are consistent to policy, and meeting the minimum standards.
• Customer Experience Management: Champion the customer experience by ensuring customer feedback is integrated into support strategies. Implement global strategies to improve overall customer satisfaction, loyalty, and retention. Address complex issues and ensure alignment with our customer experience and vision.
• Financial Oversight: Develop and manage the contact center budget, identifying opportunities for cost savings and operational improvements.
• Team Development: Lead, mentor, and develop a high-performing team of contact center professionals across various regions, fostering a culture of excellence and continuous improvement.
• Technology and Innovation: Stay updated on industry trends and technology, implementing innovative solutions to enhance contact center performance. Incorporate AI and other advanced technologies to improve AXS customer support service delivery and customer satisfaction.

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Bachelor’s degree in Business Administration, Management, or a related field; Masters or advanced degree preferred.
• 10+ years Senior Leadership in a global Contact Center Operation: Proven ability to lead and inspire large, globally distributed teams while driving organizational change and transformation.
• Customer Focus and Satisfaction: Demonstrates a deep level of commitment to customer satisfaction.
• Global Perspective: Experience working in a global environment, with an understanding of the challenges and opportunities of supporting a diverse, international customer base.
• Technical Expertise: Strong understanding and proven track record of utilizing Artificial Intelligence (AI) and emerging technologies in customer support and service delivery.
• Proven success in managing large-scale, global contact center operations.
• Strong understanding of contact center technologies and customer experience strategies
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with senior executives and stakeholders
• Demonstrated ability to drive performance improvements and cost efficiencies in a dynamic environment.
• Experience working across different time zones and cultures is a plus – specifically, language translations.
• Tool knowledge: Five9, AWS CONNECT, ZenDesk, Satisfi bot, AI bots, Workforce Management, Virtual Observer

Pay Scale: $190,000 - $210,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Works to resolve escalated product and service-related issues, fosters positive client relationships, and helps to ensure our high service standards are met by all staff.
• May oversee the Client Services portion of the implementation process for all new AXS clients, including assessing the contract requirements, establishing event, offer, and fee rules, and participating in the initial configuration of all event related system elements.
• Takes a leadership role in division initiatives, special projects, custom configurations, and the roll out of new products and processes that directly impact our clients and their events.
• Recruits, selects, and conducts orientation for Client Services staff at all levels. Trains, gives assignments, coaches, counsels, and disciplines employees. Communicates job expectations to the staff. Plans, monitors, conducts appraisals, and reviews job contributions; consults on compensation actions. Enforces policies and procedures.
• Ensures best practices and financial standards are communicated to clients and implemented/validated by the staff.
• Implements and enforces productivity, quality, and customer service standards. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes.
• Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.

• BA/BS Degree (4-year)
• 6-8 years related experience
• Experiencing in leading a high-functioning customer service team.
• Live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types
• Strong leadership, coaching, and personnel management skills
• Committed to collaboration and teamwork
• Committed to ongoing education and skills development to stay on top of technical advances
• Mastery of problem solving and decision making skills in a high pressure environment
• Ability to balance day to day operational needs with big picture, long-term planning

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $115, 000 - $123,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

From nation-wide music festivals to small fundraisers, WRSTBND is a leading partner for seamless event technology.

WRSTBND was born out of a think tank of tech engineers and event producers to bridge every operational aspect of events. We have created an event technology ecosystem that connects the dots on multiple aspects of an event.

We’re pioneering integrated RFID and NFC scanning hardware, edge computing, real-time mobile transactions and backend processes – each with the ability to be customized to specific event needs and goals. Our team is trusted by industry leaders such as See Tickets, Live Nation, C3 Presents, and the NBA.

As a Project Manager for WRSTBND, you'll:

• Determine and define event project scopes and objectives within the parameters set forth by the client and sales team
• Work directly with the client to ensure all event requirements and expectations or exceeded
• Provide detailed and preemptive communication to both clients and our internal sales, operations and logistics teams
• Work closely with the technical team to ensure integrations, upgrades, and features promised to clients are functional and tested.
• Prepare and manage event budget based on scope of work and resource requirements
• Support shows onsite, and Identify and resolve issues in a professional manner throughout the duration of the project
• Measure project performance throughout scope to identify areas for improvement

You don't have to check all the boxes, but we think these skills are important:

• 5-8 years of experience managing complex projects or events (live events, ticketing and show operations experience preferred)
• BA/BS in Computer Science or related field
• Excellent interpersonal skills for clear communication with clients, team members and vendors
• Ability to work independently while exercising strategic judgment and initiative
• Ability to solve problems independently and creatively by thinking outside the box
• Ability to be a motivated self-starter alongside a willingness to learn
• Ability to work flexible hours based on projects, including daytime, evening, weekends, and holidays as needed
• Ability to travel up to 25% based on project needs and schedules

Pay Scale: $65,000-$75,000

Bonus:  This position is eligible for a bonus under the current bonus plan requirements. 

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

These are some of the perks of working at WRSTBND:

• Salary commensurate with experience
• Health, dental, and vision benefits
• 401(k) retirement plan with matching
• Flexible work hours / policy

If you read the below description and feel that WRSTBND excites you, but your experience does not add up completely that is ok. We encourage you to still apply and tell us what makes you passionate and how you can add value to our team.   

WRSTBND is committed to fighting injustice. Fairness is key to our company's purpose. We are an equal opportunity employer and value diversity. WRSTBND is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read more about WRSTBND here or check us out on Instagram.

About AXS
 

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

About AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - 150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $120,000-$135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer team interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $135,000-$150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer team interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $135,000-$150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

INTITULÉ DU POSTE:      Gestionnaire billetterie, FR

LIEU DU BUREAU:            PARIS, FRANCE

REPORTE À:                                            

L'ENTREPRISE

AXS Europe est un fournisseur mondial de premier plan de solutions de billetterie, de données et de marketing, et le partenaire billetterie de certains des lieux et festivals les plus renommés d'Europe, y compris The O2 à Londres. AXS Europe appartient à AEG, qui organise des événements dans toute l'Europe, notamment Rock en Seine. Utilisant les dernières technologies, nous simplifions la vie des fans à travers toutes les phases du cycle de vie des événements – de l'achat de billets à l'accès au lieu. Nous sommes fiers d'offrir aux fans une expérience utilisateur basée sur des plateformes numériques révolutionnaires et une qualité sans précédent.

AXS est ravi d'étendre ses activités depuis notre bureau français à Paris, qui intervient dans le cadre de développement de notre société en Europe et plus précisément en France.

LE ROLE

• Le gestionnaire billetterie participe au développement et à la relation au quotidien avec nos clients, est à l’écoute et trouve les solutions qui sauront répondre à leurs challenges
• A la pointe des nouveaux outils et développements, il/elle fournit une expertise sur nos produits et services, identifie les problèmes critiques, répond aux demandes d’assistance et de service de nos clients
• En charge de la création et configuration d’événements BO/FO/CA (paramétrage de l’ensemble des données, grilles de tarifs, BAT, plans…) pour le compte ou en appui de nos clients
• En charge de la commercialisation d’événements (suivi des ventes, envoi des rapports, gestion des contingents, création des fichiers de contrôle d’accès…) pour le compte ou en appui de nos clients
• Le gestionnaire billetterie est également amené à intervenir sur site et à participer à l’organisation et à la supervision des opérations de billetterie (aide aux guichets, aux scans et à la résolution des litiges, support technique…)

Compétences requises et Qualités recherchées :

• Un minimum de 2 ans d'expérience dans des fonctions similaires dans le domaine de la billetterie
• Maîtrise de Microsoft Pack Office
• Maîtrise de l’anglais professionnel
• Capacité avérée à maîtriser rapidement de nouveaux logiciels, la connaissance d’un logiciel billetterie (Aparté, Trium, Eventim…) serait un plus
• Excellentes aptitudes à la communication écrite et orale
• Savoir fournir un excellent service dans un environnement sous pression
• Capacité à gérer avec succès des priorités multiples et à mener à bien les tâches dans les délais impartis

Remarque : cette description de poste n'est pas exhaustive. Notre gestionnaire billetterie peut être amené à effectuer d'autres tâches connexes qui lui seront confiées.

Bureaux : Paris 2eme

TT 2 jours par semaine (lundi/vendredi), Ticket Resto, 100% Navigo, 100% Mutuelle

Du
Mit deinem Hintergrund im Kundenservice oder im Contact Center-Betrieb bist du gut organisiert und liebst es, beschäftigt zu sein. Du bist selbstbewusst, anpassungsfähig, diplomatisch und immer bereit zu lernen. Du bist proaktiv und lösungsorientiert und erkennst immer, was zu tun ist und packst an. Du arbeitest gerne im Team und bist ein hervorragender Kommunikator, der mit Stakeholdern aller Ebenen sicher umgeht und es gewohnt ist, in hohem Tempo zu arbeiten. Du hast ein akribisches Auge fürs Detail und blühst in einem leidenschaftlichen, geschäftigen Team auf, das seine Arbeit liebt.

Der Senior Customer Advisor stellt eine professionelle Betreuung von Endkundinnen und -kunden über alle Kontaktkanäle sicher. Dazu gehören Telefon, E-Mail, Social Media, Live Chat sowie gegebenenfalls vor Ort Support. Neben der Bearbeitung von Anfragen übernimmt die Rolle eine wichtige Funktion in der Qualitätssicherung, der Unterstützung des Teams sowie der Bearbeitung komplexer Anliegen.

Deine Aufgaben

• Du bearbeitest Kundenanfragen und Ticketverkäufe über verschiedene Kommunikationskanäle.
• Du sorgst für ein professionelles und serviceorientiertes Kundenerlebnis.
• Du überwachst und bewertest Kundeninteraktionen, um unsere Qualitätsstandards sicherzustellen.
• Du unterstützt und coachst andere Customer Advisor, damit sie ihre Leistung weiterentwickeln können.

Dein Profil

• Du hast mehrjährige Erfahrung im Kundenservice oder im Contact-Center-Umfeld und bist sicher im Umgang mit gängigen Kundenservice-Systemen und Tools.
• Du verfügst über sehr gute mündliche und schriftliche Kommunikationsfähigkeiten und trittst professionell sowie souverän auf.
• Du zeichnest dich durch eine ausgeprägte Serviceorientierung, starke Problemlösungskompetenz sowie analytisches und lösungsorientiertes Denken aus.
• Du arbeitest strukturiert, eigenverantwortlich und verfügst über ein gutes Organisationsvermögen sowie die Fähigkeit, Aufgaben zu priorisieren.
• Du bist teamfähig und arbeitest respektvoll und professionell mit Kund:innen, Kolleg:innen und verschiedenen Stakeholdern zusammen.
• Du bleibst auch in einem dynamischen und schnelllebigen Umfeld flexibel und belastbar.
• Du hast die Bereitschaft, dich kontinuierlich weiterzuentwickeln und deine Fähigkeiten auszubauen.
• Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.

Deine Vorteile

• Nichts ist vergleichbar mit Live: Gänsehautmomente und große Emotionen bei den populärsten Bands und Künstler:innen unserer Zeit.
• Flexibilität in Arbeitsort und -Zeit: u.a. mobiles Arbeiten, Workation und Teilzeitmodelle.
• Wir bieten dir Raum für Kreativität und eigene Ideen. Arbeite in einem dynamischen Umfeld, in dem neue Technologien und Lösungsansätze gefördert werden.
• Kurze Entscheidungswege und eine offene Kommunikation auf Augenhöhe – bei uns kannst du etwas bewegen.
• Einzigartiges Team: hoher Zusammenhalt, Hilfsbereitschaft und eine offene “Come-as-you-are” Kultur.
• Wertschätzung von Diversität jeglicher Art gehört für uns zum Alltag.
• Team Events sind genauso selbstverständlich wie regelmäßiges Feedback.
• Beste Lage: Unser Büro ist super zentral gelegen und bestens mit öffentlichen Verkehrsmitteln oder dem Rad zu erreichen.

Du bist unsicher, ob die Position zu dir passt? Wir bringen dich gerne für ein Gespräch mit Kolleg:innen zusammen. Du möchtest das Team gerne vor deinem Start erleben? Teil des Bewerbungsprozesses ist ein Meet-the-Team.

#LI-Hybrid

AXS ist ein führender Anbieter fortschrittlicher Ticketing- und Live-Event-Technologie und in Nordamerika, Europa und im asiatisch-pazifischen Raum aktiv. Das Unternehmen ermöglicht den Zugang zu einigen der weltweit bekanntesten Veranstaltungsorte, Sportteams, Festivals und Welttourneen. Mit maßgeschneiderten Ticketing-Lösungen, innovativer Technologie und engagiertem Kundenservice arbeitet AXS mit über 1.600 der renommiertesten Marken aus Sport und Unterhaltung zusammen – darunter die Olympischen und Paralympischen Spiele 28 in Los Angeles, die Eisbären in Berlin, das Coachella Valley Music and Arts Festival, das Red Rocks Amphitheatre, First Avenue, die O2 Arena, die BNP Paribas Open, die WM Phoenix Open und das Stagecoach Country Music Festival, sowie die Barclays Arena in Hamburg und die Uber Eats Music Hall in Berlin. Die primären und sekundären Marktplätze von AXS sowie die firmeneigene AXS Mobile ID-Technologie bieten Fans die einfachste und sicherste Möglichkeit, Tickets zu kaufen, zu verkaufen und zu verwalten.

Deine Aufgaben

• Entwicklung und Umsetzung der ambitionierten Growth- und Vertriebsstrategie zur Förderung nachhaltigen Umsatz-Wachstums im Ticketing sowie angrenzenden Dienstleistungen.
• Aufbau und Pflege strategischer Partnerschaften mit Veranstaltern, Spielstätten und relevanten Marktteilnehmern.
• Verantwortung für Vertragsverhandlungen und langfristige Kooperationsvereinbarungen.
• Leitung der Bereiche Business Development und Account Management / Operations mit Fokus auf ein effektives Pipeline-Management und dessen erfolgreiche Umsetzung.
• Führung, Coaching und gezielte Weiterentwicklung der Teammitglieder.
• Förderung einer High-Performance-Kultur mit klaren Zielen, Verantwortlichkeiten und KPIs.
• Strukturierung, Priorisierung und aktives Management von Initiativen im engen Austausch mit der Geschäftsführung.
• Überführung von Blue Prints in konkrete Playbooks und skalierbare Modelle.
• Sparringspartner für interne Stakeholder auf internationaler Ebene.
• Enge Abstimmung mit Marketing, Finance und Product.
• Identifikation neuer Markt-, Kunden- und Umsatzpotenziale.

Dein Profil

• Abgeschlossenes Studium in Betriebswirtschaft, Management oder einem vergleichbaren Bereich sowie mehrjährige relevante Berufserfahrung, idealerweise in den Branchen Live-Entertainment, Ticketing, Plattformgeschäft oder E-Commerce.
• Nachweisliche Erfolge in der Generierung von Umsatzwachstum sowie im Aufbau und Management komplexer Vertriebspartnerschaften.
• Ausgeprägtes unternehmerisches Denken gepaart mit hoher Ergebnisorientierung, Eigeninitiative und Hands-on-Mentalität.
• „Think & Do“-Profil: strategisch stark, gleichzeitig umsetzungsorientiert.
• Hervorragende analytische Fähigkeiten, strukturierte Arbeitsweise sowie ein sicherer Umgang mit Zahlen, KPIs und Business Cases.
• Ausgeprägte Kommunikationsstärke, souveränes Stakeholder-Management und hohe Teamorientierung.
• Erfahrung in der Zusammenarbeit innerhalb internationaler Matrixorganisationen, interkulturelle Kompetenz sowie Reisebereitschaft.
• Digitale Aufgeschlossenheit, eine hohe Affinität für Tools sowie verhandlungssicheres Englisch runden dein Profil ab.

Deine Vorteile

• Erlebe Live-Emotionen hautnah: Gänsehautmomente mit den populärsten Bands und Künstler:innen unserer Zeit – in einem einzigartigen Arbeitsumfeld.
• Unbefristete Vollzeitanstellung mit transparenter Kommunikation in einem wachsenden Unternehmen sowie attraktiven Benefits.
• Ein starkes Team, das auf Augenhöhe zusammenarbeitet, durch Hilfsbereitschaft überzeugt und eine offene Come-as-you-are-Kultur lebt – Vielfalt und Wertschätzung sind bei uns selbstverständlich.
• Moderner Arbeitsplatz im Herzen Hamburgs – für echten Teamspirit und kurze Wege.
• Nachhaltige Benefits wie E-Bike-Leasing und ÖPNV-Zuschuss zur Verbesserung deines ökologischen Fußabdrucks.
• Regelmäßige Team-Events und kontinuierliches Feedback fördern Zusammenhalt und persönliche Weiterentwicklung.

Du bist unsicher, ob die Position zu dir passt? Wir bringen dich gerne für ein Gespräch mit Kolleg:innen zusammen. Du möchtest das Team gerne vor deinem Start erleben? Teil des Bewerbungsprozesses ist ein Meet-the-Team.

Wir freuen uns auf deine Bewerbung mit Angaben zu deinem Gehaltswunsch und Einstiegszeitpunkt.

POSITION TITLE: Conseiller·ère Clientèle F/H bilingue - CDI

CONTRACT : Permanent

REPORTS TO:  Contact Center Team Leader

LOCATION:  Poste basé dans le 2^ème arrondissement de Paris

L’entreprise

AXS Europe est un acteur mondial de référence dans les solutions de billetterie, de données et de marketing pour le sport, la musique et le divertissement.

Filiale du groupe AEG, AXS est le partenaire billetterie de lieux et événements parmi les plus emblématiques d’Europe, dont The O2 à Londres ou encore Rock en Seine.

Grâce à des technologies de pointe, nous simplifions l’expérience des fans à chaque étape du cycle de vie d’un événement – de l’achat du billet jusqu’à l’accès au site – tout en accompagnant nos clients avec des solutions digitales performantes, fiables et innovantes.
Dans le cadre du développement de nos activités en Europe et plus particulièrement en France, nous renforçons notre équipe basée à Paris.

Description Du Poste - CDI

Dans le cadre de cette opportunité, ouverte en CDI, ton rôle consiste à accompagner nos clients et à vendre des billets pour AXS et ses partenaires, en garantissant une expérience fluide et qualitative sur l’ensemble de nos canaux : sur site, téléphone, email, réseaux sociaux et live chat. Tu devras maîtriser nos activités pour gérer efficacement les ventes, les demandes d’information et les réclamations, avec pour objectif une résolution dès le premier contact.

En tant que Conseiller·ère Clientèle, tu joues un rôle clé dans la qualité globale de nos interactions. Tu seras un·e référent·e pour l’équipe : suivi de la qualité sur les différents canaux, formation et développement des conseillers, gestion des demandes escaladées, et soutien quotidien au centre de contact ainsi qu’aux équipes locales en lien avec les clients.

Toi

Tu as une expérience solide en service client ou en centre de contact, et tu sais évoluer avec aisance dans un environnement dynamique et exigeant. Organisé·e, diplomate et adaptable, tu fais preuve d’initiative et tu es orienté.e solutions. Tu apprécies le travail en équipe, communiques facilement avec différents interlocuteurs et tu sais garder ton sang-froid dans les périodes d’activité intense.

Responsabilités principales

• Gérer les contacts clients conformément aux politiques internes, avec professionnalisme et courtoisie.

• Suivre et évaluer la qualité des interactions sur les différents canaux (email, chat, réseaux sociaux).

• Identifier des pistes d’amélioration pour les process, les outils et les communications.

• Accompagner, former et coacher les conseillers pour soutenir leur montée en compétence.

• Prendre en charge les demandes et réclamations escaladées, en assurant une résolution rapide et efficace.

• Enquêter et résoudre les situations complexes en collaboration avec les équipes concernées.

• Être un point d’appui pour les conseillers qui ont besoin d’aide ou de conseils.

• Travailler en coordination avec les équipes Client Services, Account Management, Finance et Customer Experience.

• Contribuer à l’amélioration continue en partageant idées, retours et propositions avec l’équipe Customer Experience.

Compétences & expérience

• Excellente communication écrite et orale en français et en anglais.
• Expérience confirmée en centre de contact, avec un focus sur le service client et la qualité.
• Très bonnes compétences relationnelles et communicationnelles.
• Solides capacités d’analyse, de résolution de problèmes et de prise de décision, avec une forte orientation client.
• Leadership : capacité à former, accompagner et motiver une équipe.
• À l’aise avec les outils et logiciels de service client.
• Autonomie, sens des objectifs et motivation.
• Capacité à travailler dans un environnement dynamique, avec des périodes d’activités plus soutenues.
• Respect de la confidentialité et des règles de protection des données.
• Niveau d’anglais bilingue / C1–C2 requis.

Avantages

• Mutuelle Alan prise en charge à 100%
• Remboursement des frais de transport (Pass navigo) pris en charge à 100%
• Tickets restaurant de 12,2€/jour (prise en charge employeur à hauteur de 60%)
• Politique de télétravail (2 jours/semaine)

#LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.   

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as an Associate Product Manager. In this role you will be responsible for supporting identity and account management capabilities, including authentication, profile management, preferences, ticket ownership and management, account-linked experiences across consumer and partner platforms. This role will collaborate with cross-functional teams to ensure the timely and successful delivery of high-quality products that meet business needs. You will contribute to the future product direction by analyzing customer feedback, monitoring product performance, and making recommendations. You will participate in the product and feature discovery process, help elicit requirements, and ensure alignment with strategic initiatives and business goals. 

What You’ll Do?

• Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros).
• Manage product intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress.
• Write and prioritize Jira tickets to maintain a healthy and well-organized backlog.
• Assist in product discovery by gathering user insights, analyzing data, and contributing to hypotheses that improve fan engagement and account usability.
• Assist in design and support A/B testing and experimentation to evaluate product changes and optimize fan experiences.
• Monitor product performance and track key metrics; use product data and analytics to identify opportunities to improve product reliability and usability.
• Partner with stakeholders to validate requirements, support feature rollout, collect feedback and ensure delivery aligns with client and market needs.
• Support the documentation of product processes, release notes, and operational workflows for internal teams.

What Will You Bring?

• 1-3 years’ experience in a Product Management/Product Owner Role.
• Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA.
• Ability to translate business needs into clear product requirements and structured documentation.
• Familiarity with product management and development tools such as Jira, Confluence, or similar platforms.
• Experience with A/B testing, experimentation frameworks, and data-driven product optimization.
• Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing.
• ​​Strong written and verbal communication skills with attention to detail.
• Experience with B2C/B2B2C products or account-based products is a plus.
• Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality) is a plus.

Pay Scale: $85,000 - $100,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

POSITION TITLE:                             Conseiller clientèle senior bilingue

REPORTS TO:                                  Contact Centre Team Leader

LOCATION:                                         Paris/ France - hybrid

L’entreprise

AXS Europe est un acteur mondial de référence dans les solutions de billetterie, de données et de marketing pour le sport, la musique et le divertissement.

Filiale du groupe AEG, AXS est le partenaire billetterie de lieux et événements parmi les plus emblématiques d’Europe, dont The O2 à Londres ou encore Rock en Seine.

Grâce à des technologies de pointe, nous simplifions l’expérience des fans à chaque étape du cycle de vie d’un événement – de l’achat du billet jusqu’à l’accès au site – tout en accompagnant nos clients avec des solutions digitales performantes, fiables et innovantes. Dans le cadre du développement de nos activités en Europe et plus particulièrement en France, nous renforçons notre équipe basée à Paris.

Description Du Poste

Ton rôle consiste à répondre aux demandes des clients et à vendre des billets pour AXS et ses partenaires, en offrant une expérience client de qualité sur tous les canaux : sur site, téléphone, email, réseaux sociaux et live chat. Tu devras bien connaître l’ensemble de nos activités, car tu seras amené(e) à gérer des ventes, des questions clients et des réclamations, en visant toujours une résolution dès le premier contact.

En tant que Conseiller clientèle senior, tu joues un rôle clé dans la qualité globale des interactions clients. Tu seras responsable du suivi de la qualité sur les différents canaux, de la formation et du développement des autres conseillers, de la gestion des demandes escaladées, ainsi que du soutien quotidien au centre de contact et aux équipes locales en lien avec les clients.

Toi

Tu viens du service client ou d’un centre de contact, tu es très organisé(e) et tu aimes l'activité. Tu es confiant(e), diplomate, toujours prêt(e) à apprendre et as une capacité d’adaptation. Tu es proactif(ve), orienté(e) solutions, et tu repères vite ce qu’il faut faire. Tu apprécies travailler en équipe dans un environnement dynamique. Tu communiques facilement avec tout type d’interlocuteur et tu es habitué(e) à travailler à un rythme soutenu. Tu as le sens du détail et tu t’épanouis dans une équipe passionnée et engagée.

Responsabilités principales

• Gérer les contacts clients conformément aux politiques internes et répondre de manière                               professionnelle et courtoise.
• Suivre et évaluer les interactions clients sur différents canaux (email, chat, réseaux sociaux) pour garantir la qualité.
• Identifier des pistes d’amélioration pour les process et les communications.
• Accompagner et coacher les conseillers pour les aider à progresser.
• Gérer les demandes et réclamations escaladées de manière professionnelle et rapide.
• Enquêter et résoudre les situations complexes en collaboration avec les autres équipes.
• Être un point de référence pour les conseillers qui ont besoin d’aide ou de conseils.
• Travailler en lien avec les équipes Client Service, Account Management, Finance et Customer Experience pour assurer une bonne coordination.
• Atteindre les objectifs fixés par ton manager.
• Collaborer avec l’équipe Customer Experience en proposant des idées et retours pour améliorer les process et l’expérience client.

Compétences & expérience

Compétences spécifiques au rôle

Excellente communication écrite et orale en anglais et en français.

• Expérience confirmée en centre de contact, avec un focus sur le service client et la gestion de la qualité.
• Très bonnes compétences relationnelles et communicationnelles.
• Solides capacités d’analyse, de résolution de problèmes et prise de décision, avec une vraie orientation client.
• Leadership : capacité à former, accompagner et motiver d’autres conseillers.
• À l’aise avec les outils et logiciels de service client.
• Autonomie, motivation, sens des objectifs.
• Capacité à travailler sous pression dans un environnement rapide.
• Respect de la confidentialité et des règles de protection des données.
• Anglais bilingue/C1/C2 obligatoire

Communication

• Écoute active, ouverture d’esprit, communication claire et efficace.

Organisation

• Capacité à planifier et prioriser pour être efficace.
• Sens des responsabilités dans l’exécution des tâches.

Pensée critique

Capacité à résoudre les problèmes de manière autonome et ingénieuse.

Collaboration

• Travail en équipe pour atteindre les objectifs.
• Respect des points de vue de chacun.

Agilité

• Flexibilité face aux situations changeantes.
• Bonne connaissance de soi et gestion personnelle.

Curiosité

• Envie de devenir expert(e) dans son rôle et d’apprendre en continu.

#LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Senior Web Analytics Developer is responsible for providing instrumenting web data collection, ensuring data quality, and then leveraging that data to develop insights that drive data-informed decisions across AXS' web and mobile platforms. This role serves as a key partner to Marketing, Product, and Technology teams by developing tracking frameworks, analyzing site and user behavior, and translating complex data into actionable recommendations that enhance the customer experience and optimize conversion performance. The Senior Web Analytics Developer will lead implementation of analytics tools, oversee tag management, and deliver recurring reporting and ad-hoc analyses to support business goals. 

What Will You Do?

• Architect and lead end to end tagging and tracking strategy across AXS digital properties; develop, build, test, and deploy tags, triggers, and variables through Adobe Data Collection, ensuring accurate and consistent data collection.
• Provide day-to-day management of the data collection integrity, including evaluation, QA, and optimization
• Serve as the primary analytics liaison with internal stakeholders (Product, Marketing, Engineering, Design) to orchestrate data collection to align with business needs in a way that ensures data accuracy and completeness.
• Build data feeds and pipelines out of core collection systems (Adobe Analytics and Rudderstack) and partner with engineering teams to integrate data to downstream systems.
• Own the day-today technical aata Governance & Quality Assurance Audit analytics setup, validate tracking accuracy, and ensure data integrity across all platforms and environments.
• Analyze web and mobile performance metrics using Adobe Analytics, or other digital platforms to identify trends, opportunities, and issues impacting engagement, traffic, and conversion.
• Design and Build data feeds and pipelines as well as maintain dashboards and automated reports that provide actionable insights to leadership, Marketing, and Product teams; develop standardized KPIs and reporting cadence.

What Will You Bring?

• 4-6 years of experience in web, digital, or product analytics, ideally within an e-commerce or B2B environment.
• Hands-on experience with end-to-end Adobe Launch (Experience Platform Data Collection) implementation, including advising on data layer architecture, instrumenting data variables, and developing reporting deliverables.
• Proven experience and/or certification in Adobe Analytics; experience with Google Analytics (GA4) and Google Tag Manager (GTM) a strong plus.
• Extensive experience with JavaScript, HTML, and technical site tagging; demonstrated ability to debug and resolve complex implementation issues.
• Experience with marketing tags, consent management tools (e.g., OneTrust), and global tagging solutions compliant with regional data privacy laws (GDPR, CCPA, etc.).
• Experience tracking mobile app KPIs for iOS and Android environments.
• Prior exposure to BI, data visualization, and reporting tools such as Looker, Tableau, or Power BI.
• Intermediate to advanced SQL proficiency preferred.
• Deep technical understanding of web and app analytics, site tagging, and data capture frameworks.
• Strong knowledge of e-commerce KPIs and behavioral analytics across customer journeys.
• Ability to synthesize complex data and present actionable insights to both technical and non-technical audiences.
• Strong written and verbal communication skills with internal stakeholders and external clients.
• Self-motivated and creative problem-solver with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a “hack, test, and learn” mentality and a passion for continuous improvement.
• Music, live entertainment, or ticketing industry experience highly desirable.

Bonus points if You Have

• Familiarity with email marketing platforms such as Salesforce Marketing Cloud a plus.

Pay Scale: $111,657.00 - $157,405.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace

 More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Onsite

AXS is seeking a Sr. Software Engineer to join our team. The ideal candidate enjoys and thrives in working with a variety of tools, languages, and architectures while building features and applications for our core ticketing systems. You will work on B2B applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs. 

What You’ll Be Doing 

• Design and build new features and enhancements for our global ticketing platforms 
• Optimize for user experience and performance in scaling out our applications to handle massive spikes in traffic 
• Build scalable modules for internal applications and external partners 
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical products 
• Work closely with other engineers, architects, business analysts, product and project managers to create innovative solutions that continue to push the boundaries of our business 
• Participate in design and code reviews to ensure best practices and high-quality code 
• Develop consistent, well tested code on Open-Source Programming Languages and Frameworks. 
• Work with third parties to make a seamless and integrated experience for our customers and fans 
• Deep domain expertise, often the go-to engineer in a specific area 
• Designs cross team solutions and influences architecture 
• Leads technically complex initiatives 
• Drives process and tooling improvements at org level 
• Mentors across multiple teams 

What to Bring 

• 6+ years of relevant software development experience within a professional environment 
• BS in Computer Science or a related technical field 
• Solid experience with Web Technologies, HTML, CSS, JavaScript, TypeScript 
• Experience with frameworks and interfaces such as ReactJS or NextJS 
• Proficiency with C#, .NET core and its ecosystems 
• Experience in working with Microsoft SQL Server, Oracle, MySQL or PostgreSQL 
• Excellent communication skills 
• Solid technical foundation and understanding of the software development life cycle 
• Proven record of learning new languages, skills and technologies quickly, with minimal guidance 
• Takes initiative, stays focused, always accountable.  
• Thrives in a fast-paced environment with the ability to focus on achieving the target while minding longer term goals along the way 

Nice to Have 

• Experience with AWS and infrastructure as code. 
• Experience building large scale high performance transactional systems and platforms 
• Solid technical foundation and experience with building Single Page Applications 
• Experience with development in Open-Source Technologies such as NodeJS 
• Experience building and deploying re-usable JS modules, and Micro Front Ends 
• Experience building mobile and responsive UI 
• Experience with Git and CI/CD 
• Experience with event-driven technologies, e.g. Kafka 
• Experience with TDD and/or BDD 
• Experience using NOSQL databases such as Elasticsearch or AWS DynamoDB 
• Experience in the ticketing industry, inventory management systems or e-commerce

Pay Scale: $131,400-$148,500

Bonus: This position is eligible for a bonus under the current bonus plan requirements

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

NOTE: 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our Ticketing Client Services Manager in the Theaters and Residencies Division at AXS manages the relationship with venue clients within the discipline while supervising a team of leads and specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Our Client Services Manager acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. They will develop close relationships with clients and acts as the primary resource for all event configuration and box office inquiries. 
 

What you will do

• Partner with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Provide expertise on all products/services, remaining current with all new releases.
• Assist with event and promotion configuration for full-service clients.
• Recognize critical issues when responding to support and service requests from client venues.
• Configure, track, and report on work and client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalate technical support issues.

What you will bring

• BA/BS Degree Preferred 
• 4-6 years of experience in live event ticketing and event programming.
• 2-4 years of experience leading a high-functioning client services team. 
• Advanced event programming expertise across multiple venue/event types.
• Leadership, coaching, and personnel management skills.
• Committed to collaboration and teamwork.
• Ability to problem solve and decision making in a high-pressure environment.

Bonus Points If You Have
•    Experience with Ticket Operations for a venue

Pay Scale: $70,000-$75,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?
•    A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
•    Extraordinary People – we’re not kidding!
•    Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
•    Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: Assessment
• Stage 3: 1-hr Zoom Interview  
• Stage 4: 1-hr Onsite Interview 

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Senior Web Analytics Developer is responsible for providing instrumenting web data collection, ensuring data quality, and then leveraging that data to develop insights that drive data-informed decisions across AXS' web and mobile platforms. This role serves as a key partner to Marketing, Product, and Technology teams by developing tracking frameworks, analyzing site and user behavior, and translating complex data into actionable recommendations that enhance the customer experience and optimize conversion performance. The Senior Web Analytics Developer will lead implementation of analytics tools, oversee tag management, and deliver recurring reporting and ad-hoc analyses to support business goals. 

What Will You Do?

• Architect and lead end to end tagging and tracking strategy across AXS digital properties; develop, build, test, and deploy tags, triggers, and variables through Adobe Data Collection, ensuring accurate and consistent data collection.
• Provide day-to-day management of the data collection integrity, including evaluation, QA, and optimization
• Serve as the primary analytics liaison with internal stakeholders (Product, Marketing, Engineering, Design) to orchestrate data collection to align with business needs in a way that ensures data accuracy and completeness.
• Build data feeds and pipelines out of core collection systems (Adobe Analytics and Rudderstack) and partner with engineering teams to integrate data to downstream systems.
• Own the day-today technical aata Governance & Quality Assurance Audit analytics setup, validate tracking accuracy, and ensure data integrity across all platforms and environments.
• Analyze web and mobile performance metrics using Adobe Analytics, or other digital platforms to identify trends, opportunities, and issues impacting engagement, traffic, and conversion.
• Design and Build data feeds and pipelines as well as maintain dashboards and automated reports that provide actionable insights to leadership, Marketing, and Product teams; develop standardized KPIs and reporting cadence.

What Will You Bring?

• 4-6 years of experience in web, digital, or product analytics, ideally within an e-commerce or B2B environment.
• Hands-on experience with end-to-end Adobe Launch (Experience Platform Data Collection) implementation, including advising on data layer architecture, instrumenting data variables, and developing reporting deliverables.
• Proven experience and/or certification in Adobe Analytics; experience with Google Analytics (GA4) and Google Tag Manager (GTM) a strong plus.
• Extensive experience with JavaScript, HTML, and technical site tagging; demonstrated ability to debug and resolve complex implementation issues.
• Experience with marketing tags, consent management tools (e.g., OneTrust), and global tagging solutions compliant with regional data privacy laws (GDPR, CCPA, etc.).
• Experience tracking mobile app KPIs for iOS and Android environments.
• Prior exposure to BI, data visualization, and reporting tools such as Looker, Tableau, or Power BI.
• Intermediate to advanced SQL proficiency preferred.
• Deep technical understanding of web and app analytics, site tagging, and data capture frameworks.
• Strong knowledge of e-commerce KPIs and behavioral analytics across customer journeys.
• Ability to synthesize complex data and present actionable insights to both technical and non-technical audiences.
• Strong written and verbal communication skills with internal stakeholders and external clients.
• Self-motivated and creative problem-solver with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with a “hack, test, and learn” mentality and a passion for continuous improvement.
• Music, live entertainment, or ticketing industry experience highly desirable.

Bonus points if You Have

• Familiarity with email marketing platforms such as Salesforce Marketing Cloud a plus.

Pay Scale: $93,791.88- 174,719.55

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace

 More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

AXS is seeking a Sr. Software Engineer to join our team. The ideal candidate enjoys and thrives in working with a variety of tools, languages, and architectures while building features and applications for our core ticketing systems. You will work on B2B applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs. 

What You’ll Be Doing 

• Design and build new features and enhancements for our global ticketing platforms 
• Optimize for user experience and performance in scaling out our applications to handle massive spikes in traffic 
• Build scalable modules for internal applications and external partners 
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical products 
• Work closely with other engineers, architects, business analysts, product and project managers to create innovative solutions that continue to push the boundaries of our business 
• Participate in design and code reviews to ensure best practices and high-quality code 
• Develop consistent, well tested code on Open-Source Programming Languages and Frameworks. 
• Work with third parties to make a seamless and integrated experience for our customers and fans 
• Deep domain expertise, often the go-to engineer in a specific area 
• Designs cross team solutions and influences architecture 
• Leads technically complex initiatives 
• Drives process and tooling improvements at org level 
• Mentors across multiple teams 

What to Bring 

• 6+ years of relevant software development experience within a professional environment 
• BS in Computer Science or a related technical field 
• Solid experience with Web Technologies, HTML, CSS, JavaScript, TypeScript 
• Experience with frameworks and interfaces such as ReactJS or NextJS 
• Proficiency with C#, .NET core and its ecosystems 
• Experience in working with Microsoft SQL Server, Oracle, MySQL or PostgreSQL 
• Excellent communication skills 
• Solid technical foundation and understanding of the software development life cycle 
• Proven record of learning new languages, skills and technologies quickly, with minimal guidance 
• Takes initiative, stays focused, always accountable.  
• Thrives in a fast-paced environment with the ability to focus on achieving the target while minding longer term goals along the way 

Nice to Have 

• Experience with AWS and infrastructure as code. 
• Experience building large scale high performance transactional systems and platforms 
• Solid technical foundation and experience with building Single Page Applications 
• Experience with development in Open-Source Technologies such as NodeJS 
• Experience building and deploying re-usable JS modules, and Micro Front Ends 
• Experience building mobile and responsive UI 
• Experience with Git and CI/CD 
• Experience with event-driven technologies, e.g. Kafka 
• Experience with TDD and/or BDD 
• Experience using NOSQL databases such as Elasticsearch or AWS DynamoDB 
• Experience in the ticketing industry, inventory management systems or e-commerce

Pay Scale: $146,000-$165,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

Deine Aufgaben

• Verantwortung für die Organisation der Kalender der Geschäftsleitung sowie für ein professionelles und zuverlässiges Zeit- und Reisemanagement – inklusive Planung, Buchung und Abrechnung.
• Eigenständige Betreuung von Meetings, insbesondere mit externen Gästen, sowie Sicherstellung eines reibungslosen Ablaufs in unseren Büroräumen.
• Umfassende administrative Unterstützung: Terminplanung, Nachverfolgung, Informationsverteilung, technische Vorbereitung sowie fallbezogene Protokollführung.
• Planung und Koordination von geschäftlichen Events, Offsites und Meetings – von der Terminfindung bis zur Umsetzung vor Ort oder im Remote-Format.
• Unterstützung bei wiederkehrenden Aufgaben wie der Erstellung und Pflege von Präsentationen, Reports und Entscheidungsvorlagen.
• Eigenverantwortliche Führung vertraulicher Korrespondenz in deutscher und englischer Sprache.
• Sicherstellung eines reibungslosen Ablaufs im Büromanagements.
• Selbstständige Übernahme und Umsetzung von Sonderprojekten.

Deine Qualifikationen

• Mindestens fünf Jahre relevante Berufserfahrung, idealerweise in einem dynamischen, internationalen Umfeld.
• Hervorragende organisatorische Fähigkeiten mit der Fähigkeit, Prioritäten zu setzen und mehrere Aufgaben zu koordinieren.
• Hohe Belastbarkeit, Flexibilität und Effizienz – auch unter Zeitdruck in einem schnelllebigen Umfeld.
• Diskretion und Integrität im Umgang mit sensiblen Informationen.
• Sicherer Umgang mit Microsoft Office sowie schnelle Einarbeitung in neue Tools und Systeme.
• Routine im Management eines hohen E-Mail-Aufkommens: präzise, professionelle Korrespondenz, gewissenhafte Bearbeitung von Anfragen und verlässliches Follow-up.
• Ausgeprägte Serviceorientierung, Empathie und diplomatisches Geschick.
• Fähigkeit, vertrauensvolle Beziehungen zu internen und externen Stakeholdern aufzubauen und zu pflegen.
• Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.

Deine Vorteile

• Erlebe Live-Emotionen hautnah: Gänsehautmomente mit den populärsten Bands und Künstlerinnen unserer Zeit – in einem einzigartigen Arbeitsumfeld.
• Unbefristete Vollzeitanstellung mit transparenter Kommunikation in einem wachsenden Unternehmen sowie attraktiven Benefits.
• Ein starkes Team, das auf Augenhöhe zusammenarbeitet, durch Hilfsbereitschaft überzeugt und eine offene Come-as-you-are-Kultur lebt – Vielfalt und Wertschätzung sind bei uns selbstverständlich.
• Moderner Arbeitsplatz im Herzen Hamburgs – für echten Teamspirit und kurze Wege.
• Nachhaltige Benefits wie E-Bike-Leasing und ÖPVN-Zuschuss zur Verbesserung deines ökologischen Fußabdrucks.
• Regelmäßige Team-Events und kontinuierliches Feedback fördern Zusammenhalt und persönliche Weiterentwicklung.

Du bist unsicher, ob die Position zu dir passt? Wir bringen dich gerne für ein Gespräch mit Kolleg:innen zusammen. Du möchtest das Team gerne vor deinem Start erleben? Teil des Bewerbungsprozesses ist ein Meet-the-Team.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Design and build new features and enhancements for our global ticketing platforms.
• Optimize for performance in scaling out our applications to handle massive spikes in traffic
• Create services that power the core of our infrastructure, implementing APIs and features for our mission critical back-end products.
• Optimize throughput and dynamically scale our distributed systems to handle traffic and requests in varying from the tens to hundreds of thousands.
• Design and develop scalable, public-facing APIs that enable scalable and robust integration with partner platforms.
• Work closely with other engineers, architects, business analysts, and product managers to create innovative solutions that continue to push the boundaries of our business.
• Participate in design and code reviews to ensure best practices and high-quality code.
• Develop consistent, well tested code on Open Source Programming Languages and Frameworks.
• Work on implementing and developing the latest security measures to fight against fraud and malicious bot attacks

• Have a direct impact on our applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

THE COMPANY

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and millions of tickets every year for 1600+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to teams like the Los Angeles Kings, Vegas Golden Knights, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide, including US offices in Charlotte, Cleveland, Dallas, Denver, Tempe and Las Vegas and international offices in London, Melbourne, Stockholm, Berlin, Paris, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint. In Japan, AXS Tickets functions as the operating company, while AXS Japan focuses on development and corporate functions.


THE ROLE

The Marketing Manager role in Japan is a key position, primarily responsible for B2C marketing execution across our websites. You will focus on utilizing key marketing channels effectively and efficiently to drive ticket sales, while also supporting consumer and client brand awareness. Working closely with the global marketing team and local stakeholders, you will monitor and update front-facing promotional areas and support B2B communications as needed.

You are highly organized and accustomed to working in a fast-paced team environment. You have a keen eye for detail and can work with speed and accuracy. Your presentation skills are excellent, and you have a good command of English and Japanese. You are proficient in photo editing, can multi-task effortlessly, and remain positive and calm under pressure. You easily build friendly rapport with colleagues, adapting your style to work with a variety of people. You thrive as part of a passionate, busy team who love what they do.

KEY ACCOUNTABILITIES:

　

• Email marketing rollout for all weekly B2C campaigns – including newsletters, solus mails and ad-hoc campaigns. Work at getting the best out of the Salesforce email tool
• Push engaging content across our social media channels – keeping the artist & AXS brands in mind
• Supporting B2B business development and branding with communication and campaign support
• Work on regular competitor analysis and feedback.
• Paid social media and Google Ad word campaigns
• Using analytical tools, build weekly and monthly reports on Looker for Senior Management, feeding back results and improvement plans.

MAIN RESPONSIBILITIES:

• Support marketing across AXS.com, including ability to edit images, text and links.
• Collaboration with the Client Services Team to ensure processes are maintained and to continuously work on improvements.
• Ensure that AXS.com copy meets SEO requirements. Ensure that copy on each page is edited to be concise, refreshed and focused on key work search improvement.
• Work closely with the venues and promoters ticketing teams to ensure that processes are maintained and reviewed regularly to improve usability. This includes occasional face to face client meetings.
• Sending of B2B communications and product updates with the sales team
• Updating AXS Tickets B2B Solutions website and updating company LinkedIn page
• Lead on all social media communications – growing followers and engagement
• Plan and execute paid performance advertising (social media & Google), in collaboration with the relevant team.
• Use of Salesforce ECRM platform and sending out emails to our database
• Work with Looker data reports to review work and improve best practice / revenue drive
• Continuous review of competitors and reporting
• Working with data from previous shows and campaigns to best target future sales
• Work cross-functionally with the rest of the AXS Tickets team and wider AXS global team
• Positively adapting to our company culture and living our core values
• Translations for global marketing / product needs from English to Japanese

QUALIFICATIONS:

• 5+ years of experience in marketing, content, or related roles
• Hands-on experience with social media, CMS, and website back-end management
• Basic proficiency in Photoshop; familiarity with Salesforce is a plus
• Strong organizational skills with exceptional attention to detail
• Demonstrated ability to build and maintain relationships with stakeholders at all levels
• Experience leading projects or small teams is preferred
• Strategic thinking and data-driven decision-making skills
• Japanese proficiency: JLPT N1 or native level

What’s in it for You?

• The opportunity to play an integral role in expanding our global footprint
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Location:
Hulic Aoyama 2nd Building, Shibuya
A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station

Established:
AXS Japan GK in 2020, AXS Tickets GK in 2025, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees:
AXS Japan GK = 9, AXS Tickets GK 11, AXS Group, LLC globally = 550+ 

 To learn more about our culture and values, visit: https://solutions.axs.com/careers/