AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

• Works to resolve escalated product and service-related issues, fosters positive client relationships, and helps to ensure our high service standards are met by all staff.
• May oversee the Client Services portion of the implementation process for all new AXS clients, including assessing the contract requirements, establishing event, offer, and fee rules, and participating in the initial configuration of all event related system elements.
• Takes a leadership role in division initiatives, special projects, custom configurations, and the roll out of new products and processes that directly impact our clients and their events.
• Recruits, selects, and conducts orientation for Client Services staff at all levels. Trains, gives assignments, coaches, counsels, and disciplines employees. Communicates job expectations to the staff. Plans, monitors, conducts appraisals, and reviews job contributions; consults on compensation actions. Enforces policies and procedures.
• Ensures best practices and financial standards are communicated to clients and implemented/validated by the staff.
• Implements and enforces productivity, quality, and customer service standards. Resolves problems, identifies service trends, recommends and tests system improvements, and implements changes.
• Updates job knowledge by participating in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations.

• BA/BS Degree (4-year)
• 6-8 years related experience
• Experiencing in leading a high-functioning customer service team.
• Live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types
• Strong leadership, coaching, and personnel management skills
• Committed to collaboration and teamwork
• Committed to ongoing education and skills development to stay on top of technical advances
• Mastery of problem solving and decision making skills in a high pressure environment
• Ability to balance day to day operational needs with big picture, long-term planning

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $115, 000 - $123,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

#LI-Onsite

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Vice President, Contact Center is a critical leadership role in ensuring exceptional customer experiences and operational excellence across our global support organization. This role will be responsible for leading and executing the Support organization strategy that will leverage emerging technologies and artificial intelligence (AI) to enhance AXS's customer support model and scale our support operations capabilities to meet the diverse needs of our customers.

What Will You Do?

• Strategic Leadership: Develop and execute a global contact center strategy and vision that aligns with our corporate goals, drives innovation, and enhances customer satisfaction.
• Operational Excellence: Manage day-to-day operations of the North American contact centers, ensuring high performance, efficiency, and adherence to service standards. Ensures global CSAT, NPS, PCI, and company branding are consistent to policy, and meeting the minimum standards.
• Customer Experience Management: Champion the customer experience by ensuring customer feedback is integrated into support strategies. Implement global strategies to improve overall customer satisfaction, loyalty, and retention. Address complex issues and ensure alignment with our customer experience and vision.
• Financial Oversight: Develop and manage the contact center budget, identifying opportunities for cost savings and operational improvements.
• Team Development: Lead, mentor, and develop a high-performing team of contact center professionals across various regions, fostering a culture of excellence and continuous improvement.
• Technology and Innovation: Stay updated on industry trends and technology, implementing innovative solutions to enhance contact center performance. Incorporate AI and other advanced technologies to improve AXS customer support service delivery and customer satisfaction.

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Bachelor’s degree in Business Administration, Management, or a related field; Masters or advanced degree preferred.
• 10+ years Senior Leadership in a global Contact Center Operation: Proven ability to lead and inspire large, globally distributed teams while driving organizational change and transformation.
• Customer Focus and Satisfaction: Demonstrates a deep level of commitment to customer satisfaction.
• Global Perspective: Experience working in a global environment, with an understanding of the challenges and opportunities of supporting a diverse, international customer base.
• Technical Expertise: Strong understanding and proven track record of utilizing Artificial Intelligence (AI) and emerging technologies in customer support and service delivery.
• Proven success in managing large-scale, global contact center operations.
• Strong understanding of contact center technologies and customer experience strategies
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with senior executives and stakeholders
• Demonstrated ability to drive performance improvements and cost efficiencies in a dynamic environment.
• Experience working across different time zones and cultures is a plus – specifically, language translations.
• Tool knowledge: Five9, AWS CONNECT, ZenDesk, Satisfi bot, AI bots, Workforce Management, Virtual Observer

Pay Scale: $190,000 - $210,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

#LI-Onsite

AXS ist ein führender Anbieter fortschrittlicher Ticketing- und Live-Event-Technologie und in Nordamerika, Europa und im asiatisch-pazifischen Raum aktiv. Das Unternehmen ermöglicht den Zugang zu einigen der weltweit bekanntesten Veranstaltungsorte, Sportteams, Festivals und Welttourneen. Mit maßgeschneiderten Ticketing-Lösungen, innovativer Technologie und engagiertem Kundenservice arbeitet AXS mit über 1.600 der renommiertesten Marken aus Sport und Unterhaltung zusammen – darunter die Olympischen und Paralympischen Spiele 28 in Los Angeles, die Eisbären in Berlin, das Coachella Valley Music and Arts Festival, das Red Rocks Amphitheatre, First Avenue, die O2 Arena, die BNP Paribas Open, die WM Phoenix Open und das Stagecoach Country Music Festival, sowie die Barclays Arena in Hamburg und die Uber Eats Music Hall in Berlin. Die primären und sekundären Marktplätze von AXS sowie die firmeneigene AXS Mobile ID-Technologie bieten Fans die einfachste und sicherste Möglichkeit, Tickets zu kaufen, zu verkaufen und zu verwalten.

Deine Aufgaben

• Entwicklung und Umsetzung der ambitionierten Growth- und Vertriebsstrategie zur Förderung nachhaltigen Umsatz-Wachstums im Ticketing sowie angrenzenden Dienstleistungen.
• Aufbau und Pflege strategischer Partnerschaften mit Veranstaltern, Spielstätten und relevanten Marktteilnehmern.
• Verantwortung für Vertragsverhandlungen und langfristige Kooperationsvereinbarungen.
• Leitung der Bereiche Business Development und Account Management / Operations mit Fokus auf ein effektives Pipeline-Management und dessen erfolgreiche Umsetzung.
• Führung, Coaching und gezielte Weiterentwicklung der Teammitglieder.
• Förderung einer High-Performance-Kultur mit klaren Zielen, Verantwortlichkeiten und KPIs.
• Strukturierung, Priorisierung und aktives Management von Initiativen im engen Austausch mit der Geschäftsführung.
• Überführung von Blue Prints in konkrete Playbooks und skalierbare Modelle.
• Sparringspartner für interne Stakeholder auf internationaler Ebene.
• Enge Abstimmung mit Marketing, Finance und Product.
• Identifikation neuer Markt-, Kunden- und Umsatzpotenziale.

Dein Profil

• Abgeschlossenes Studium in Betriebswirtschaft, Management oder einem vergleichbaren Bereich sowie mehrjährige relevante Berufserfahrung, idealerweise in den Branchen Live-Entertainment, Ticketing, Plattformgeschäft oder E-Commerce.
• Nachweisliche Erfolge in der Generierung von Umsatzwachstum sowie im Aufbau und Management komplexer Vertriebspartnerschaften.
• Ausgeprägtes unternehmerisches Denken gepaart mit hoher Ergebnisorientierung, Eigeninitiative und Hands-on-Mentalität.
• „Think & Do“-Profil: strategisch stark, gleichzeitig umsetzungsorientiert.
• Hervorragende analytische Fähigkeiten, strukturierte Arbeitsweise sowie ein sicherer Umgang mit Zahlen, KPIs und Business Cases.
• Ausgeprägte Kommunikationsstärke, souveränes Stakeholder-Management und hohe Teamorientierung.
• Erfahrung in der Zusammenarbeit innerhalb internationaler Matrixorganisationen, interkulturelle Kompetenz sowie Reisebereitschaft.
• Digitale Aufgeschlossenheit, eine hohe Affinität für Tools sowie verhandlungssicheres Englisch runden dein Profil ab.

Deine Vorteile

• Erlebe Live-Emotionen hautnah: Gänsehautmomente mit den populärsten Bands und Künstler:innen unserer Zeit – in einem einzigartigen Arbeitsumfeld.
• Unbefristete Vollzeitanstellung mit transparenter Kommunikation in einem wachsenden Unternehmen sowie attraktiven Benefits.
• Ein starkes Team, das auf Augenhöhe zusammenarbeitet, durch Hilfsbereitschaft überzeugt und eine offene Come-as-you-are-Kultur lebt – Vielfalt und Wertschätzung sind bei uns selbstverständlich.
• Moderner Arbeitsplatz im Herzen Hamburgs – für echten Teamspirit und kurze Wege.
• Nachhaltige Benefits wie E-Bike-Leasing und ÖPNV-Zuschuss zur Verbesserung deines ökologischen Fußabdrucks.
• Regelmäßige Team-Events und kontinuierliches Feedback fördern Zusammenhalt und persönliche Weiterentwicklung.

Du bist unsicher, ob die Position zu dir passt? Wir bringen dich gerne für ein Gespräch mit Kolleg:innen zusammen. Du möchtest das Team gerne vor deinem Start erleben? Teil des Bewerbungsprozesses ist ein Meet-the-Team.

Wir freuen uns auf deine Bewerbung mit Angaben zu deinem Gehaltswunsch und Einstiegszeitpunkt.

INTITULÉ DU POSTE:      Gestionnaire billetterie, FR

LIEU DU BUREAU:            PARIS, FRANCE

REPORTE À:                                            

L'ENTREPRISE

AXS Europe est un fournisseur mondial de premier plan de solutions de billetterie, de données et de marketing, et le partenaire billetterie de certains des lieux et festivals les plus renommés d'Europe, y compris The O2 à Londres. AXS Europe appartient à AEG, qui organise des événements dans toute l'Europe, notamment Rock en Seine. Utilisant les dernières technologies, nous simplifions la vie des fans à travers toutes les phases du cycle de vie des événements – de l'achat de billets à l'accès au lieu. Nous sommes fiers d'offrir aux fans une expérience utilisateur basée sur des plateformes numériques révolutionnaires et une qualité sans précédent.

AXS est ravi d'étendre ses activités depuis notre bureau français à Paris, qui intervient dans le cadre de développement de notre société en Europe et plus précisément en France.

LE ROLE

• Le gestionnaire billetterie participe au développement et à la relation au quotidien avec nos clients, est à l’écoute et trouve les solutions qui sauront répondre à leurs challenges
• A la pointe des nouveaux outils et développements, il/elle fournit une expertise sur nos produits et services, identifie les problèmes critiques, répond aux demandes d’assistance et de service de nos clients
• En charge de la création et configuration d’événements BO/FO/CA (paramétrage de l’ensemble des données, grilles de tarifs, BAT, plans…) pour le compte ou en appui de nos clients
• En charge de la commercialisation d’événements (suivi des ventes, envoi des rapports, gestion des contingents, création des fichiers de contrôle d’accès…) pour le compte ou en appui de nos clients
• Le gestionnaire billetterie est également amené à intervenir sur site et à participer à l’organisation et à la supervision des opérations de billetterie (aide aux guichets, aux scans et à la résolution des litiges, support technique…)

Compétences requises et Qualités recherchées :

• Un minimum de 2 ans d'expérience dans des fonctions similaires dans le domaine de la billetterie
• Maîtrise de Microsoft Pack Office
• Maîtrise de l’anglais professionnel
• Capacité avérée à maîtriser rapidement de nouveaux logiciels, la connaissance d’un logiciel billetterie (Aparté, Trium, Eventim…) serait un plus
• Excellentes aptitudes à la communication écrite et orale
• Savoir fournir un excellent service dans un environnement sous pression
• Capacité à gérer avec succès des priorités multiples et à mener à bien les tâches dans les délais impartis

Remarque : cette description de poste n'est pas exhaustive. Notre gestionnaire billetterie peut être amené à effectuer d'autres tâches connexes qui lui seront confiées.

Bureaux : Paris 2eme

TT 2 jours par semaine (lundi/vendredi), Ticket Resto, 100% Navigo, 100% Mutuelle

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Our Ticketing Client Services Manager in the Theaters and Residencies Division at AXS manages the relationship with venue clients within the discipline while supervising a team of leads and specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Our Client Services Manager acts as relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. They will develop close relationships with clients and acts as the primary resource for all event configuration and box office inquiries. 
 

What you will do

• Partner with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Provide expertise on all products/services, remaining current with all new releases.
• Assist with event and promotion configuration for full-service clients.
• Recognize critical issues when responding to support and service requests from client venues.
• Configure, track, and report on work and client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalate technical support issues.

What you will bring

• BA/BS Degree Preferred 
• 4-6 years of experience in live event ticketing and event programming.
• 2-4 years of experience leading a high-functioning client services team. 
• Advanced event programming expertise across multiple venue/event types.
• Leadership, coaching, and personnel management skills.
• Committed to collaboration and teamwork.
• Ability to problem solve and decision making in a high-pressure environment.

Bonus Points If You Have
•    Experience with Ticket Operations for a venue

Pay Scale: $70,000-$75,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?
•    A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
•    Extraordinary People – we’re not kidding!
•    Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
•    Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter Zoom Interview
• Stage 2: Assessment
• Stage 3: 1-hr Zoom Interview  
• Stage 4: 1-hr Onsite Interview 

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role:
AXS is seeking a Premium Services Pricing Manager to join our team in Los Angeles, CA. This role is responsible for optimizing sales and revenue through data-driven pricing strategies for ticket inventory, using demand trends, sales performance, and market insights to inform decisions. The position collaborates closely with clients and cross-functional teams to manage inventory, track performance, and make real-time pricing adjustments that maximize revenue and sell-through

What You’ll Do:

• Develop and execute pricing strategies for premium ticket inventory across events and markets to maximize revenue and sell-through
• Analyze sales performance, demand trends, and customer behavior to inform pricing decisions and optimize outcomes
• Monitor key performance metrics and adjust pricing and inventory in real time to improve revenue and efficiency
• Partner with clients to implement pricing strategies and ensure optimal setup and utilization of AXS Premium Services products
• Collaborate with cross-functional teams (Client Services, Marketing, Data & Analytics) to align pricing, reporting, and go-to-market efforts
• Generate and deliver performance reports, providing data-driven insights and recommendations to clients and internal stakeholders
• Support continuous improvement by identifying product enhancements, surfacing system issues, and contributing to process and tool optimization
• Assist in client onboarding and education, including training on pricing tools, reporting, and premium product capabilities
• Collect key performance and benefit points of AXS Premium Services products and utilize the information to create compelling PowerPoint presentations and one-sheets for potential and current clients.

What You’ll Bring:

• BA/BS Degree (4-year)
• 2+ years of experience in data analysis, pricing, ticketing, finance or a related field (internships included)
• Strong analytical skills with the ability to interpret data and identify trends
• Proficiency in Excel (e.g., formulas, pivot tables); experience with SQL or data visualization tools is a plus
• Interest in pricing strategy, revenue optimization and data-driven-decision-making
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Effective communication skills with the ability to explain insights to a variety of stakeholders
• Experience in live events, ticketing or the entertainment industry is a plus.

Pay Scale: $70,000- $75,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.       

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.