AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Job Summary

The Assistant Manager Contact Center assists in the supervision, planning, organizing, coordinating, and managing all aspects of the Contact Center and ensures staff is trained and adheres to all policies and procedures.

Essential Functions

• Directs the contact center’s day-to-day activities.
• Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets.
• Delivers effective resource planning to maximize the productivity of resources.
• Collects and analyzes contact center statistics for overall performance, and customer service metrics.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

Required Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred) in a relevant business area
• 4+ years of relevant experience in customer service.
• 2+ years leading, coaching and development of front-line employees.
• Experience in a contact center environment.
• Skilled with execution and delivery (planning, delivering, and supporting) skills.
• Strong Problem solving and decision making skills.
• Strong digital literacy skills.
• Adept with collaboration and teamwork.
• Growth mindset (agility and developing yourself and others).
• High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred.
• Proven ability growing a team, reduce attrition, and coach/develop a staff.

Pay Scale: $57,000.00 - $59,020.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Senior Software Architect to shape the foundation of our next-generation ticketing platforms and experiences. As a key member of our global architecture team, you'll set the vision for systems that power millions of transactions worldwide—designing solutions that are not only robust and scalable, but transformative for fans and clients alike. This is a role for a strategic thinker who thrives on tackling complexity, working across diverse tools, languages, and platforms to bring clarity and cohesion to our technology landscape. You'll collaborate with teams across engineering, product, and business to ensure that every system we build aligns to a bold, forward-looking technical strategy. Above all, you'll help chart the course for the future of live entertainment technology—creating architectures that are elegant, enduring, and built to inspire.

What Will You Do?

• Own architecture responsibilities and collaborate with senior architects and engineers to establish holistic enterprise architecture.
• Perform architectural and code reviews for applications and ticketing systems.
• Translate product and business requirements into scalable architectural designs aligned with broader strategic goals.
• Guide engineering teams through development lifecycles to ensure implementation of best practices and scalable frameworks.
• Architect enterprise-level solutions for internal systems and external partner integrations.
• Evaluate emerging technologies and propose improvements to drive high-performance, reliable applications.
• Define architectural roadmaps and drive consensus across engineering and product teams.
• Mentor engineers and evangelize technology best practices across teams.
• Balance strategic system-wide design with hands-on technical execution.
• Reinforce sound decision-making and adherence to high standards in technical design and code quality.
• Support end-to-end delivery of projects and technical initiatives.
• Stay ahead of industry trends through research, learning, and prototyping of emerging technologies.

What Will You Bring?

• 5+ years of experience architecting and delivering software solutions and platforms.
• Experience with React.js and TypeScript is a plus.
• Experience with streaming platforms and event-driven architecture (e.g., Kafka).
• Experience with infrastructure and cloud technologies (Terraform, AWS, Kubernetes).
• Strong foundation in application architecture with understanding of front-end and back-end systems.
• Expertise in service-oriented architecture and web services.
• Proven experience building large-scale, high-performance transactional systems.
• Proficiency in backend development with .NET and Node.js.
• Skilled in working with relational databases (PostgreSQL, MySQL, Oracle, Microsoft SQL Server).
• Familiarity with NoSQL and search platforms (e.g., Elasticsearch, OpenSearch, DynamoDB, Redis).
• Strong knowledge of application security best practices.

Pay Scale: $148,500 - $162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Stage 1: 20-30 preliminary interview 
• Stage:2: 45-min Hiring Manager Interview 
• Stage 3: 30-min open discussion interview 
• Stage 4: 90-min technical interview  
• Stage 5: 30-min Executive Interview  

*Employer does not offer work visa sponsorship for this position.
 
*There will be an in-person onsite component as part of our interview process.  

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Senior Software Architect to shape the foundation of our next-generation ticketing platforms and experiences. As a key member of our global architecture team, you'll set the vision for systems that power millions of transactions worldwide—designing solutions that are not only robust and scalable, but transformative for fans and clients alike. This is a role for a strategic thinker who thrives on tackling complexity, working across diverse tools, languages, and platforms to bring clarity and cohesion to our technology landscape. You'll collaborate with teams across engineering, product, and business to ensure that every system we build aligns to a bold, forward-looking technical strategy. Above all, you'll help chart the course for the future of live entertainment technology—creating architectures that are elegant, enduring, and built to inspire.

What Will You Do?

• Own architecture responsibilities and collaborate with senior architects and engineers to establish holistic enterprise architecture.
• Perform architectural and code reviews for applications and ticketing systems.
• Translate product and business requirements into scalable architectural designs aligned with broader strategic goals.
• Guide engineering teams through development lifecycles to ensure implementation of best practices and scalable frameworks.
• Architect enterprise-level solutions for internal systems and external partner integrations.
• Evaluate emerging technologies and propose improvements to drive high-performance, reliable applications.
• Define architectural roadmaps and drive consensus across engineering and product teams.
• Mentor engineers and evangelize technology best practices across teams.
• Balance strategic system-wide design with hands-on technical execution.
• Reinforce sound decision-making and adherence to high standards in technical design and code quality.
• Support end-to-end delivery of projects and technical initiatives.
• Stay ahead of industry trends through research, learning, and prototyping of emerging technologies.

What Will You Bring?

• 5+ years of experience architecting and delivering software solutions and platforms.
• Experience with React.js and TypeScript is a plus.
• Experience with streaming platforms and event-driven architecture (e.g., Kafka).
• Experience with infrastructure and cloud technologies (Terraform, AWS, Kubernetes).
• Strong foundation in application architecture with understanding of front-end and back-end systems.
• Expertise in service-oriented architecture and web services.
• Proven experience building large-scale, high-performance transactional systems.
• Proficiency in backend development with .NET and Node.js.
• Skilled in working with relational databases (PostgreSQL, MySQL, Oracle, Microsoft SQL Server).
• Familiarity with NoSQL and search platforms (e.g., Elasticsearch, OpenSearch, DynamoDB, Redis).
• Strong knowledge of application security best practices.

Pay Scale: $165000 - $180,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

• Stage 1: 20-30 preliminary interview 
• Stage:2: 45-min Hiring Manager Interview 
• Stage 3: 30-min open discussion interview 
• Stage 4: 90-min technical interview  
• Stage 5: 30-min Executive Interview  

*Employer does not offer work visa sponsorship for this position.
 
*There will be an in-person onsite component as part of our interview process.  

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Manager, Software Engineering who will not only lead engineers but also inspire them to build technology that powers unforgettable moments. In this role, you’ll guide the creation of features and services that span our entire ecosystem—from intuitive B2B applications to seamless payment systems to the powerful transactional engines that keep our global platforms running. Together with your team, you’ll design and deliver innovative, scalable solutions that bring fans closer to the events they love and set new standards for live entertainment technology.

What Will You Do?

• Manage 4-6 engineers, including coaching, mentorship and performance reviews
• Continue to be hands-on in working with code, doing code reviews, and improving our software development practices
• Partner closely with the Architecture, QA, Infrastructure, Ops teams to identify and push technical initiatives
• Collaborate with Product, PMO, stakeholders, other  teams and peers to coordinate work, gather feedback and communicate updates
• Make focused, operational decisions to execute against goals and project plans
• Participate in recruiting and retention efforts

What Will You Bring?

• 5+ years of relevant, hands-on and technical leadership experience as a senior or lead software engineer
• 3+ years of relevant people management experience with at least 3 direct reports
• Strong skills and experience in systems design and full stack development with ReactJS, .NET and SQL
• Deep understanding of the software development lifecycle and the tools used
• Demonstrated ability to think critically and provide strategic insight and analysis to solve problems and make improvements
• Experience working in a continuous integration and continuous delivery environment
• Experience working with and deploying to AWS

Bonus points if You Have

• Experience with containers, AWS CodeBuild, Spinnaker, Terraform
• Experience with logging, monitoring and alerting tools and best practices
• Experience with high traffic and large-scale global consumer and enterprise software platforms
• Ticketing industry experience

Pay Scale:  $144,000-162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position. 

This position is also available as remote if not local to one of our offices. Individual compensation is determined by skills, qualifications, experience, and market location.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Round 1: 45-min virtual screening interview
• Round 2: 45-min virtual Hiring Manager interview  
• Round 3: 45-min virtual People/Product Management interview
• Round 4: 60-min virtual Technical Interview - React coding
• Round 5: 60-min virtual Technical Interview - System Design
• Round 6: 45-min virtual Executive Interview

*This schedule may be subject to change

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Manager, Software Engineering who will not only lead engineers but also inspire them to build technology that powers unforgettable moments. In this role, you’ll guide the creation of features and services that span our entire ecosystem—from intuitive B2B applications to seamless payment systems to the powerful transactional engines that keep our global platforms running. Together with your team, you’ll design and deliver innovative, scalable solutions that bring fans closer to the events they love and set new standards for live entertainment technology.

What Will You Do?

• Manage 4-6 engineers, including coaching, mentorship and performance reviews
• Continue to be hands-on in working with code, doing code reviews, and improving our software development practices
• Partner closely with the Architecture, QA, Infrastructure, Ops teams to identify and push technical initiatives
• Collaborate with Product, PMO, stakeholders, other  teams and peers to coordinate work, gather feedback and communicate updates
• Make focused, operational decisions to execute against goals and project plans
• Participate in recruiting and retention efforts

What Will You Bring?

• 5+ years of relevant, hands-on and technical leadership experience as a senior or lead software engineer
• 3+ years of relevant people management experience with at least 3 direct reports
• Strong skills and experience in systems design and full stack development with ReactJS, .NET and SQL
• Deep understanding of the software development lifecycle and the tools used
• Demonstrated ability to think critically and provide strategic insight and analysis to solve problems and make improvements
• Experience working in a continuous integration and continuous delivery environment
• Experience working with and deploying to AWS

Bonus points if You Have

• Experience with containers, AWS CodeBuild, Spinnaker, Terraform
• Experience with logging, monitoring and alerting tools and best practices
• Experience with high traffic and large-scale global consumer and enterprise software platforms
• Ticketing industry experience

Pay Scale:  $144,000-162,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position. 

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Curious about the typical interview process for this position? Here's what to expect:

• Round 1: 45-min screening interview
• Round 2: 45-min Hiring Manager interview  
• Round 3: 45-min People/Product Management interview
• Round 4: 60-min Technical Interview - React coding
• Round 5: 60-min Technical Interview - System Design
• Round 6: 45-min Executive Interview

*This schedule may be subject to change

There will be in-person onsite components as part of this interview process.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $135,000-$150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer team interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 – $166,500

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Remote

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 – $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $120,000-$135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer team interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - $150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?

• Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.
• Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.
• Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.
• Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.
• Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.
• Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.
• Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.
• Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.

What Will You Bring?

• Bachelor’s degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred
• 5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.
• Strong hands-on experience with Salesforce Marketing Cloud Engagement required.
• Experience with Personalization and/or CDP strongly preferred.
• Experience with tag management systems (GTM, Tealium or similar).
• Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.
• Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.
• Experience working with global, distributed teams across multiple time zones.
• Demonstrated ability to manage competing priorities in enterprise-scale environments.
• Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.
• Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.
• Strong understanding of customer data architecture, audience segmentation, and activation workflows.
• Experience with identity resolution and CDP frameworks.
• Knowledge of marketing automation, journey orchestration, and personalization platforms.
• Understanding of event data modeling and data layer design best practices.
• Excellent backlog management and prioritization skills.
• Ability to translate lifecycle marketing strategy into executable delivery plans.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.
• Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.
• Highly organized with the ability to operate effectively in fast-paced, global environments.

Bonus points if You Have

• Certified Product Owner certification

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $126,000 - $135,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

 Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: 45-min virtual interview (Team Lead)  
• Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Sr. Solutions Engineer - Mulesoft to designs, build, deploy, and operate API-led integrations on Mule 4 using Anypoint Platform. They will delivers reusable, testable APIs, interfaces, and integration flows that support enterprise connectivity across business systems. They will partner with architects, engineers, and stakeholders to implement secure, observable, and scalable integrations, with strong emphasis on DataWeave transformations, API lifecycle management, CloudHub deployments, and automated testing with MUnit.

What Will You Do?

• Design, build, test, deploy, and support Mule 4 APIs and integrations using Anypoint Studio and Anypoint Platform.
• Implement API-led connectivity patterns across System, Process, and Experience APIs with reuse and governance in mind.
• Develop DataWeave transformations for JSON, XML, CSV, and other payload formats.
• Configure and manage API deployments to CloudHub, including runtime properties, environment-specific configuration, and operational support.
• Apply API policies and security controls in Anypoint Platform, including authentication, rate limiting, and SLA enforcement.
• Author and maintain MUnit test suites, including mocks, spies, and coverage validation.
• Document API interfaces, contracts, error handling patterns, and reusable assets in alignment with enterprise standards.
• Partner with DevOps and engineering teams on CI/CD, environment promotion, observability, and performance tuning.
• Support deployed integrations in production by monitoring runtime health, troubleshooting issues, and participating in incident resolution as needed.

What Will You Bring?

• Bachelor's Degree or equivalent experience required; degree in Computer Science, Information Systems, Engineering, or related technical field preferred.
• 3-5 years in integration development, including hands-on experience with Mule 4, Anypoint Studio, and Anypoint Platform.
• Salesforce MuleSoft Developer certification required (or actively being pursued). Additional MuleSoft or Anypoint Platform certifications
• Experience designing, building, testing, and deploying REST-based APIs and integrations.
• Solid experience with DataWeave transformations and common integration data formats including JSON, XML, Paquet Avro and/or CSV.
• Working knowledge of API lifecycle practices, deployment to CloudHub, and production support considerations.
• Experience with MUnit testing, including mocks, spies, and coverage validation.
• Experience with API-led connectivity patterns, reusable interface design, and error contract documentation preferred.
• Experience with CI/CD pipelines, environment promotion strategies, and performance tuning preferred.
• Knowledge of Salesforce platforms and how they interact with MuleSoft preferred.
• Experience working with global, distributed teams across multiple time zones.
• Experience with key Anypoint Platform components such as API Manager, Runtime Manager, and Exchange preferred.
• Experience working with a broad range of connectors and integration protocols, such as HTTP/REST, SOAP, SFTP, databases, messaging, and Salesforce integrations, preferred.
• Experience working with real-time data ingestion patterns, using Kafka with data endpoints in SFMC and Data Cloud.Hands-on proficiency with Mule 4, Anypoint Studio, and core Anypoint Platform capabilities.
• Strong understanding of API lifecycle fundamentals, including design, development, deployment, and operations.
• Solid knowledge of RAML and/or OpenAPI Specification for API design.
• Strong DataWeave skills for transformation and expression development across JSON, XML, CSV, and related formats.
• Experience implementing robust error handling, variable management, and connector-based integration flows.
• Working knowledge of CloudHub deployment, runtime configuration, logging, and operational monitoring.
• Experience applying API policies and security controls, including authentication, rate limiting, and SLA management.
• Knowledge of API-led architecture patterns across System, Process, and Experience APIs.
• Experience authoring and executing MUnit tests, including mocks, spies, and coverage validation.
• Familiarity with CI/CD pipelines, source control, and environment promotion strategies for Mule applications.
• Strong technical documentation skills, including interface specifications, error contracts, and reusable asset documentation.
• Ability to collaborate effectively with architects, platform teams, and business stakeholders in distributed environments.
• Knowledge of Salesforce platforms and enterprise application integrations preferred.
• Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $140,000 - 150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 60-min virtual interview (hiring manager)
• Stage 3: 45-min virtual Team Lead interview
• Stage 4: 60-min virtual Peer Interview
• Stage 5: 45-min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

Position Summary:

AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue. 

The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.

You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients’ ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.

Essential Functions:

As a Senior Product Manager you will be accountable for:

• Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
• Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
• Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
• Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
• Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
• Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
• Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:

• 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
• Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale 
• Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
• Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
• Bachelor’s degree or equivalent practical experience.
• Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
• Experience operating within complex, global technology organizations is preferred.
• Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
• Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
• Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
• Balanced perspective across business processes, technical systems, and user experience.
• Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
• A strong test-and-learn mindset grounded in measurable outcomes.
• Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

Pay Scale: $135,000-$150,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: ~30 min virtual interview (Recruiter)
• Stage 2: 30-min virtual interview (hiring manager)
• Stage 3: two 30-min virtual peer interviews
• Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
• Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

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