Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

Main Responsibilities

• The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.

• Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.

• Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.

• Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.

• Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.

• Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.

• Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.

• Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.

• Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. 

Position does not require managing direct reports.

Required Skills and Experience

• College Degree preferred but not mandatory

• Impeccable communication skills

• Extensive Customer Service experience

• Excellent telephone skills – able to handle high call volume 90 or more a day

• Customer Focused

• Ability to generate revenue on own initiative based on personal account relationships

• Accuracy and Attention to detail

• Rapport building skills

• Team player

• Knowledge of Microsoft Office

• 3 or more years of customer service or account management experience

• Some travel may be needed

• Some weekends or evenings may be required

Preferred Skills and Experience

• Target / Sales Driven

• High level understanding / interest in social gaming

• Positive attitude and are excited to learn more

The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Position Overview:

Love the process of making great games? Have a lot of experience doing it? Do you like to help guide others through the process from concept to launch and beyond? We are seeking a passionate, motivated, expert Executive Producer to help us manage our live games and launch new ones.

This role will be responsible for helping to navigate a full free-to-play business model, and responsible for discussing, advocating for and determining the strategic elements needed for the title to be an ongoing success.

The ideal candidate needs to be experienced at managing a large team of direct and indirect reports, and will have a good understanding of a wide range of leadership, management, communication, and production practices. They also need to be able to help drive and motivate the team and help to cultivate a positive team culture. Ultimately, this candidate will be a problem solver and not afraid to roll up their sleeves and get their hands dirty. This will include everything from in-the-trenches problem solving that arises in the development processes to high level team planning and career coaching.

What You'll Do:

• Work with your key reports to create an organizational structure, processes, and project plan that allow the team to produce high quality work efficiently on time and on budget

• Work collaboratively with multiple teams to proactively get results and outcomes

• Passionately articulate goals and team principles to help form a stimulating and fun work environment and culture

• Identifying and helping guide the team around potential hazards that come up through the normal game development process

• Help define and set best practices and make sure they are communicated out across the team

• Help the game team navigate all stages of the development process.

• Help build and strengthen the communication between teams and locations.

• Own quality of the product and be the player advocate to the team

• Help foster a positive culture

• Effectively communicate the core experience of your game to other parts of the Zynga organization, and help ensure that your product leverages the ideas and resources of the larger organization

• Above all, flexibility and adaptability are key.

What You Bring:

• 10+ yrs of experience leading and guiding multidisciplinary teams through all stages of development with at least 2 games shipped as Executive Producer, Development Director or Game Director. Mobile experience preferred.

• Understands how to lead multi-disciplinary teams to create and grow great games

• Extensive knowledge of and fluency in the game development process. Understands the ins and outs of game development from concept through live operations

• Able to motivate, support and guide others to attain successful outcomes and business objectives.

• Experience with various project management tools. Jira a plus.

• Excellent interpersonal and communication skills (written and verbal).

• Strong analytical skills, along with a keen attention to detail.

• Problem solver.

• This position reports directly to the Divisional EP for the org.

• Modern experience with various AI models & tools, a plus

Position Overview:

Zynga Games is looking for a Senior Game (Systems) Designer to join the team who made the runaway hit game “Wizard of Oz Slots.” We make the world’s most beautiful social slots and do so in a fast-moving, supportive, and energetic environment. Our team consists of industry veterans from both the real-money gaming and video game worlds, giving us great depth and adaptability.

As a key feature owner and technical contributor to the foundation and success of slot machine creation, the Senior Game (System) Designer will independently drive feature implementation, working closely with artists, developers, and other team members to bring a unified vision to life. This role requires proven technical expertise and strong collaboration skills to maintain the integrity of slot machine design while architecting solutions and ensuring forward compatibility with our existing systems.

What You'll Do:

• Create and implement slot machine designs and mechanics, from current industry favorites to new social casino innovations.

• Shepard the creation of slot machines from preproduction to launch.

• Determine and establish game development pipelines for each slot machine.

• Drive interdisciplinary efforts, own the development process of slot machines and ensure our quality standards are met.

• Be highly motivated and independent, looking for opportunities to improve the development process at every stage.

• Prototyping experience - You will be responsible for creating the functional framework for art, programming, and math teams.

• Gameplay scripting - You will be responsible for creating the game logic that drives each slot machine.

• Technical art - This position will create the necessary technical art framework for the art and animation team to implement gameplay visuals.

• 2D game development tools - The position will require working with 2D game development tools and animation software. (Unity3d, Cocos, Godot, etc.)

• General game development tools - You will be required to work with general tools such as Perforce, Git, and general productivity software.  XCode knowledge and competency is a strong plus.

• Outstanding planning and task management skills - You will understand how your work and that of others fit together and anticipate the needs of a variety of developers.

What You Bring:

• At least 5 years' relevant experience or education.

• Strong verbal, written, and interpersonal communication skills.

• A solid understanding of game development, and an eagerness to learn.

• An earnest and driven attitude, with a focus on helping others succeed.

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in Ontario at the start of employment is expected to be between $75,700 and $112,060 CAD per Year.

The pay range for this position in California at the start of employment is expected to be between $100,200 and $148,320 USD per Year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview:

Come join the team at Zynga making an impact across all of the company’s games - Mobile Game Tech! Do you love developing data models and visualizations to help teams make strategic decisions? This analyst role is a key figure in our cost transparency efforts on the FinOps team, delivering critical insights into service costs. This position also provides dashboards, data visualizations, and analyses for areas that make our org effective at serving our internal customers, allowing all teams to make better decisions.

What You'll Do:

• Lead financial analysis activities with regards to internal cost allocations for technology spend
• Lead data model design and data analysis aspects of the FinOps team’s software development, including close collaboration with other FinOps software engineers
• Engage with customers and stakeholders to design and iterate upon user-facing data visualizations
• Develop data ingestion and normalization to serve data visualizations and dashboards, as well as owning maintenance and ensuring ongoing data quality
• Support FinOps guidelines and work with other teams and partners to implement cost analysis and optimizations for technology spend across Zynga
• Interact with members of Finance and the C-suite with regards to technology cost allocations, forecasts, and ad hoc FinOps-related requests

What You Bring:

• B.S. in Computer Science, Math, Statistics, Engineering, or other quantitative field (or equivalent experience)
• Demonstrated proficiency with Python for data cleaning and data wrangling (pandas, NumPy), and ability to work with source code via pull requests, CICD pipelines, etc
• 8+ years of hands-on experience with the following: SQL, data warehouses, Tableau or similar data visualization tools
• Ability to design monitoring rules for validating data quality within data pipelines
• Experience collaborating with customers to assess their analysis and visualization needs and design solutions that present the data effectively and clearly
• Ability to think through the UI/UX of data visualizations to best serve the target audience's needs
• Comfort interacting with stakeholders at a much more senior level, ability to adjust communication style to the audience
• Experience working autonomously and capable of tackling solo projects with ease

Bonus Points:

• Familiarity with FinOps practices
• Familiarity with financial concepts related to budgeting, forecasts, amortization, etc
• Previous experience with software engineering platforms such as AWS, Splunk, Datadog

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site.

The pay range for this position in Ontario at the start of employment is expected to be between $119,140 and $169,140 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

We are looking for a Lead Product Manager who can bring their games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world, and delighting their users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high-quality social games for millions. 

What You'll Do:

What You Bring:

• 5+ years of experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications, and white papers
• Experience with leading dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team, including those who do not directly report to you
• Exceptional data analysis and problem-solving skills. SQL querying abilities are a strong plus
• Strong project management skills and the ability to present work to the executive team
• A passion for games, creating fun and compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals, and give insight into industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams 

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in California at the start of employment is expected to be between $109,800 and $162,480 per year.

The pay range for this position in Ontario at the start of employment is expected to be between $114,300 and $164,000 per year. 

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.  Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview 

We are looking for a Director of Product who can bring its games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world, and delighting their users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high-quality social games for millions. 

What You'll Do:

Part of the Central Product Management (CPM), you will help multiple global teams manage the end-to-end lifecycle(s) of complex products spanning multiple feature areas. This will involve writing and consulting on specs, overcoming design challenges and taking the lead for promoting interoperability and scale. In addition, the Director of Product will drive the overall research strategy, driving the usage of core innovative game technology, and ensure that product decisions are based on in-depth data analysis. Through strong customer empathy, the Director of Product will be responsible to develop deep insights into customer needs and how the roadmap addresses those needs.

You will drive strategy for the team in collaboration with leadership, provide management for CPM team members, and mentorship for PMs throughout the company. You will provide oversight and guidance for more junior PMs on their projects and be a key stakeholder or owner for initiatives with other teams.

You will coordinate Product Managers across multiple products; they will work with their team to set clear/measurable objectives and ensure the team is effectively crafting project plans based on priorities, and ultimately driving positive business outcomes. Lastly, the Director of Product will deliver their vision & strategy, monitor product progression and partner with central publishing teams and/or game teams for delivering initiatives.

What you bring: 

• 5+ years experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications and white papers
• Experience with managing dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team, including those who do not directly report to you
• Exceptional data analysis and problem solving skills. SQL querying abilities is a strong plus
• Strong project management skills and the ability to present work to the executive team
• A passion for games, creating fun and compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals, and give insight on industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams 

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in California  at the start of employment is expected to be between $172,400 and $200,000 per year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.

Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview:

Zynga is looking for a server-side engineer in the Austin, Chicago, Bay Area, or Toronto areas, and more specifically, someone whose level of experience should be equivalent to a Senior Software Engineer on the Wizard of Oz Slots.

We have a well-rounded and tight-knit, distributed team with a healthy mix of engineering skill levels, and are looking to strengthen our team.  We need a self-driven and motivated engineer who is a strong communicator, works well as a team player, and performs well under pressure of tight deadlines.  

The candidate would have an opportunity to work on critical game components that contribute to user-facing features, gameplay functionality, existing functionality & systems, and have a general focus on solving challenging problems for high profile titles. 

What You'll Do:

• Design, architect, and support back-end services running in AWS

• Develop, integrate, and advocate for new technologies and tools

• Load-test, benchmark and optimize infrastructure

• Define, architect, and develop features and gameplay functionality in PHP

• Maintain and develop CI/CD pipelines and infrastructure-as-code tooling

• Provide escalation support and infrastructure monitoring

• Follow engineering standard methodologies to ensure code quality, performance and reliability

• Work to identify and help to improve team and process inefficiencies

• Help to mentor other engineers

What You Bring:

• Degree in a technical field (e.g., Computer Science, Computer Engineering) or equivalent experience

• 5+ Years of backend software development experience

• Deep hands-on experience with cloud computing (preferably AWS)

• Experience maintaining and developing CI/CD pipelines and infrastructure-as-code tooling

• Experience with PHP 

• Experience building and operating high-traffic, low-latency backend systems at scale

• Strong familiarity and experience with database systems (SQL, NoSQL)

• Solid foundation in data structures, algorithms and software methodologies

• Strong communication skills and comfort working in a collaborative environment

Bonus Points:

• Prior game development experience (on shipped titles or live games experience)

• Experience with Chef, Terraform and/or Jenkins

• Experience in Vue.js or similar frontend frameworks

• Experience migrating monolithic architectures to distributed microservices

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in Ontario at the start of employment is expected to be between $96,400 and $142,660 CAD per Year.

The pay range for this position in California at the start of employment is expected to be between $108,900 and $161,160 per Year.

The pay range for this position in Illinois at the start of employment is expected to be between $98,100 and $145,200 per Year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

Role can be located in Chicago & Austin

Main Responsibilities

• The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.

• Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.

• Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.

• Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.

• Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.

• Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.

• Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.

• Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.

• Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. 

Position does not require managing direct reports.

Required Skills and Experience

• College Degree preferred but not mandatory

• Impeccable communication skills

• Extensive Customer Service experience

• Excellent telephone skills – able to handle high call volume 90 or more a day

• Customer Focused

• Ability to generate revenue on own initiative based on personal account relationships

• Accuracy and Attention to detail

• Rapport building skills

• Team player

• Knowledge of Microsoft Office

• 3 or more years of customer service or account management experience

• Some travel may be needed

• Some weekends or evenings may be required

Preferred Skills and Experience

• Target / Sales Driven

• High level understanding / interest in social gaming

• Positive attitude and are excited to learn more

The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. 

Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.