Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

Main Responsibilities

• The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.

• Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.

• Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.

• Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.

• Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.

• Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.

• Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.

• Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.

• Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. 

Position does not require managing direct reports.

Required Skills and Experience

• College Degree preferred but not mandatory

• Impeccable communication skills

• Extensive Customer Service experience

• Excellent telephone skills – able to handle high call volume 90 or more a day

• Customer Focused

• Ability to generate revenue on own initiative based on personal account relationships

• Accuracy and Attention to detail

• Rapport building skills

• Team player

• Knowledge of Microsoft Office

• 3 or more years of customer service or account management experience

• Some travel may be needed

• Some weekends or evenings may be required

Preferred Skills and Experience

• Target / Sales Driven

• High level understanding / interest in social gaming

• Positive attitude and are excited to learn more

The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Position Overview

We are seeking a motivated Associate Communications Manager to join our award-winning communications team and support day-to-day public relations activities. This role is perfect for a communications professional looking to grow their career while contributing to impactful PR campaigns and media initiatives.

Key Responsibilities

• Media Relations: Build and maintain relationships with journalists, bloggers, and industry influencers; respond to media inquiries and coordinate interviews

• Media Calendar Management: Develop and maintain comprehensive media calendars, tracking key industry events, product launches, and campaign timelines

• Content Creation: Write compelling press releases, media alerts, pitch letters, and other materials

• Content Review: Copyedit and proofread communications materials to ensure accuracy, brand consistency, and editorial excellence

• Campaign Support: Assist in the planning and execution of PR campaigns and product launches

• Media Monitoring: Track media coverage and compile reports on brand mentions and campaign performance

• Celebrity & Brand Campaigns: Assist with researching, developing, and executing brand partnerships and celebrity campaigns

• Administrative Support: Maintain media databases, contact lists, and PR measurement tools

Required Qualifications

• Education: Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field

• Experience: 3-5 years of relevant experience in public relations, communications, or related field

Skills

• Exceptional written and verbal communication abilities

• Strong organizational skills with keen attention to detail

• Working collaboratively across multiple disciplines

• Proven ability to multitask and manage competing priorities

• Creative thinking and problem-solving capabilities

• Self-motivated with a drive to exceed expectations

Preferred Qualifications

• Experience in gaming, entertainment, and/or technology industries

• Experience in entertainment, celebrities, and brand partnerships

• Familiarity with social media platforms and digital communications

• Knowledge of media landscape and industry trends

• Experience with PR measurement and analytics tools

What We Offer You

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Position Overview

The (VIP Account Manager) will be responsible for working in social gaming (retaining, reactivating VIP Players). Developing new VIP customers, increasing player lifetime value and revenue contribution for assigned VIP customers.

Key objective is to grow the VIP player base with corresponding revenues as directed by their team Manager. Proactive outbound communication will be essential in this role to grow players so a background in customer service or VIP account management would suit the role.

Role can be located in Chicago & Austin

Main Responsibilities

• The Account Manager will be responsible for cultivating and developing relationships and serves as a trusted consultant to our most financially invested and players in his / her VIP base by reaching more than 125 contacts a day via phone/email.

• Serve as an industry expert and act as a liaison between our highest value players and the studio to resolve bugs and maintain retention of their designated VIP base.

• Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach.

• Work collaboratively with cross functional teams (Studios for Feature development and special promotions) to drive revenue growth with VIP base. Uses data science driven workflows daily to increase engagement, reactivate and increase revenue in their designated VIP base.

• Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.

• Possess strong communication and presentation skills; ability to connect and reconnect VIP base through high level relationship building with their dedicated base.

• Partner with our Senior Director to create consultative engagement and reactivation presentations using market trends, VIP research and industry specific case studies.

• Instrumental in driving the RFP documentation for studios to build out VIP driven features to drive higher revenue.

• Exceed annual targeted goals for Productivity, Quality, CSAT and reactivation and engagement goals. 

Position does not require managing direct reports.

Required Skills and Experience

• College Degree preferred but not mandatory

• Impeccable communication skills

• Extensive Customer Service experience

• Excellent telephone skills – able to handle high call volume 90 or more a day

• Customer Focused

• Ability to generate revenue on own initiative based on personal account relationships

• Accuracy and Attention to detail

• Rapport building skills

• Team player

• Knowledge of Microsoft Office

• 3 or more years of customer service or account management experience

• Some travel may be needed

• Some weekends or evenings may be required

Preferred Skills and Experience

• Target / Sales Driven

• High level understanding / interest in social gaming

• Positive attitude and are excited to learn more

The pay for this position in Chicago, IL, at the start of employment is $30 per hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. 

Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

Position Overview 

We are looking for a Director of Product who can bring its games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world, and delighting their users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high-quality social games for millions. 

What You'll Do:

Part of the Central Product Management (CPM), you will help multiple global teams manage the end-to-end lifecycle(s) of complex products spanning multiple feature areas. This will involve writing and consulting on specs, overcoming design challenges and taking the lead for promoting interoperability and scale. In addition, the Director of Product will drive the overall research strategy, driving the usage of core innovative game technology, and ensure that product decisions are based on in-depth data analysis. Through strong customer empathy, the Director of Product will be responsible to develop deep insights into customer needs and how the roadmap addresses those needs.

You will drive strategy for the team in collaboration with leadership, provide management for CPM team members, and mentorship for PMs throughout the company. You will provide oversight and guidance for more junior PMs on their projects and be a key stakeholder or owner for initiatives with other teams.

You will coordinate Product Managers across multiple products; they will work with their team to set clear/measurable objectives and ensure the team is effectively crafting project plans based on priorities, and ultimately driving positive business outcomes. Lastly, the Director of Product will deliver their vision & strategy, monitor product progression and partner with central publishing teams and/or game teams for delivering initiatives.

What you bring: 

• 5+ years experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications and white papers
• Experience with managing dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team, including those who do not directly report to you
• Exceptional data analysis and problem solving skills. SQL querying abilities is a strong plus
• Strong project management skills and the ability to present work to the executive team
• A passion for games, creating fun and compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals, and give insight on industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams 

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in California  at the start of employment is expected to be between $172,400 and $200,000 per year.

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.

Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview

As an LCM Supervisor, you will be responsible to plan and optimize Lifecycle Programs to drive Customer Engagement and User Retention across multiple games and genres. This position requires you to be data-driven, and focus on automation, optimization, and implementation of LCM best practices. You will be a Lifecycle Team representative in cross-functional and strategy meetings and set team objectives in line with the BU objectives.

What You'll Do 

• Manage a team of Lifecycle Specialists.

• Take ownership of specific game genres and business verticals, driving annual growth targets.

• Develop execution plans of the broader strategies for owned games.

• Manage team goals, ensuring roadmap completion through effective people management.

• Monitor day-to-day tasks to ensure timely execution of LCM initiatives, playing a crucial role in team efficiency.

• Serve as the primary problem solver for LCM Specialists, including tasks like overseeing template setup, audience segmentation, campaign deployment, A/B testing, and reporting.

• Plan and analyze A/B tests to enhance retention, engagement, conversion rate, and customer loyalty.

• Identify key user segments for targeted programs to maximize ROI and impact KPIs.

• Collaborate cross-functionally with Production, Product, Marketing, Analytics, and Support teams to craft personalized customer journeys.

• Lead post-campaign reporting, fostering transparency with stakeholders.

• Document, QA, launch, and measure both evergreen and experimental campaigns, establishing a scalable, repeatable optimization process

• Implementation of best practices for sustained channel health.

• Be analytical, critical, and offer data driven recommendations.

What You Bring

• Bachelor’s degree.

• 3+ years of relevant experience in CRM or Lifecycle Marketing roles (B2C only).

• 1+ years of managerial experience.

• Technical knowledge of HTML, SQL, and Content Management Systems like Braze/Leanplum/Moengage. CMS Tool integration experience is preferred.

• Must have experience in warming up new IPs and monitoring domain reputation.

• Technical knowledge of Email, Push, SMS, and IAMs – deliverability, optimization, and best practices.

• Self-starter with ability to thrive under pressure in a fast-paced environment.

• Strong communication, copywriting, organizational and project management skills.

• Attention to detail.

• Team-first attitude.

• Passion for games.

What We Offer You

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in Toronto at the start of employment is expected to be between $75,700 and $106,000 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

We are looking for a Lead Product Manager who can bring their games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world, and delighting their users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high-quality social games for millions. 

What You'll Do:

What You Bring:

• 5+ years of experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications, and white papers
• Experience with leading dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team, including those who do not directly report to you
• Exceptional data analysis and problem-solving skills. SQL querying abilities are a strong plus
• Strong project management skills and the ability to present work to the executive team
• A passion for games, creating fun and compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals, and give insight into industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams 

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

The pay range for this position in California at the start of employment is expected to be between $109,800 and $162,480 per year.

The pay range for this position in Ontario at the start of employment is expected to be between $114,300 and $164,000 per year. 

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program.  Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy.

Position Overview

Our mission at Zynga is to connect the world through games by building games around core social experiences to deliver deep player engagement, organic acquisition and long term retention. Our portfolio of games include – CSR Racing 2, FarmVille, Hit it Rich! Slots, Words With Friends and Zynga Poker. 

We are looking for a Lead Product Manager who can bring its games to the forefront of the industry: building unforgettable social experiences, connecting hundreds of millions of people throughout the world and delighting its users through games.

Equipped with user data, you will have the freedom to provide experience, direction, and measurable performance to the game design process, building high quality social games for millions. 

Main Responsibilities

Part of the Central Product Management (CPM), you will help multiple global teams manage the end-to-end lifecycle(s) of complex products spanning multiple feature areas. This will involve writing and consulting on specs, overcoming design challenges and taking the lead for promoting interoperability and scale. In addition, the Lead Product Manager will drive the overall research strategy, driving the usage of core innovative game technology, and ensure that product decisions are based on in-depth data analysis. Through strong customer empathy, the Lead Product Manager will be responsible to develop deep insights into customer needs and how the roadmap addresses those needs.

You will coordinate Product Managers across multiple products; they will work with their team to set clear/measurable objectives and ensure the team is effectively crafting project plans based on priorities, and ultimately driving positive business outcomes. Lastly, the Lead Product Manager will deliver their vision & strategy, monitor product progression and partner with product marketing for launch.

Desired Experience & Skills   

• Proven experience in product management in consumer products
• Experience in consumer mobile or game development experience is preferred but not required
• Ability to build wire-frames, product specifications and white papers
• Experience with managing dynamic applications and multivariate testing
• Able to lead, motivate, and develop a team – including those who do not directly report to you
• Exceptional data analysis and problem solving skills. SQL querying abilities is a strong plus
• Strong project management skills and ability to present work to executive team
• A passion for games, creating fun and, compelling user experiences
• Outstanding written/oral, organizational, analytical skills, and attention to detail
• Ability to provide clear direction, set measurable goals and give insight on industry and competitor trends
• Consumer mobile or game development experience 
• Experience in working with and coordinating large-scale projects with central teams

What We Offer You:

Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site

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