Job Summary:

The Senior Billing Strategy Analyst at Natera will leverage advanced professional knowledge and expertise in complex billing strategies to support finance, billing, market access, product, clinical and marketing teams. This role involves performing in-depth analysis, managing projects, and improving processes to ensure efficient operations and adherence to organizational goals. The ideal candidate has at least 8 years of related experience and a proven ability to handle complex issues, provide innovative solutions, and guide the development of new policies.

Primary Responsibilities:

• Conduct complex data analysis and interpretation to support decision-making by organizational stakeholders.

• Provide timely financial and business analytics, including monitoring and reporting on key performance indicators.

• Analyze payer contract compliance, prior authorization, denial, and reimbursement trends.

• Conduct in-depth reviews and audits to identify issues/trends and develop actionable remediation plans.

• Design, execute, and evaluate improvement projects based on data-driven insights.

• Develop actionable roadmaps for improving workflows and processes.

• Coordinate with multiple teams for process improvement and efficiency optimization.

• Monitor adherence to SOPs, SLAs, productivity, and quality standards set by leadership.

• Support project management to ensure successful and timely completion.

• Assist with governance and rollout of Natera SOP documentation.

• Utilize tools such as Excel, Power BI, and other business intelligence tools for a wide range of analytics functions.

• Comply with HIPAA/PHI privacy regulations when handling PHI and complete required training within 30 days of hire.

Qualifications:

• Bachelor's degree in business, economics, related field, or equivalent preferred.

• Minimum of 8 years of experience in business administration, information systems, health sciences, insurance company, or healthcare billing organization.

• Advanced proficiency with quantitative software programs (Microsoft Excel, Google Sheets).

• In depth knowledge of medical billing, insurance policies and healthcare reimbursement processes.

• Experience presenting to a variety of stakeholders including senior management.

• Advanced SQL knowledge and ability to query databases.

• Experience with BI tools (PowerBi, Tableau) and building dashboards is preferred. 

• Strong problem-solving skills, with the ability to define problems, collect and reconcile data, and validate data against source information.

• Self-motivated and shows initiative in a fast-paced environment.

• Committed to achieving team and organizational goals and delivering high-quality results.

• Driven to continuously improve processes and outcomes.

• Excellent client/customer service skills, with the ability to exceed service and quality expectations.

• Strong collaboration and communication skills to work effectively with teams.

Knowledge, Skills, and Abilities:

• Provides solutions to issues in creative and effective ways.

• Understands the interrelationships of different disciplines and guides the development of new policies and ideas.

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercises judgment in selecting methods, evaluating, adapting complex techniques, and evaluation criteria for obtaining results.

• Networks with key contacts outside their own area of expertise.

• Adapts style and uses persuasion in delivering messages that relate to the wider firm business.

• Frequently advises others on complex matters and may be accountable through the team for the delivery of tactical business targets.

At Natera, we revolutionize medicine by developing genetic products that combine cutting-edge technology and science. Our mission is to accelerate breakthroughs in research and improve patient care.

We are seeking a high-efficiency, adaptable, Java-centric AI Full-Cycle Engineer. The ideal candidate will have experience developing medium-to-high complexity products and providing critical production support. 

PRIMARY RESPONSIBILITIES:

• Perform system analysis, assess risks, develop technical design and implementation strategies, deliver high quality software. 

• Have a holistic view of processes and systems involved in taking patient samples from order to result in a multi-product clinical laboratory.

• Debug and perform root cause analysis for product defects and issues, as well as production support, while improving system observability and monitoring to prevent future regressions.

• Create and maintain comprehensive software documentation (software specification, test protocols and results, etc).

• Collaborate with the team on solutioning, knowledge share and efficient delivery.

• Drive adaptiablity via AI and leverage agentic AI to build adapters that power automation.

• This role regularly involves Protected Health Information (PHI). You must complete all required HIPAA/PHI privacy and security training within the first 30 days of hire and maintain current status on all Natera training requirements.

QUALIFICATIONS:

• Minimum of 10 years of experience in both server-side (back-end) and front-end development for complex n-tier systems, with at least 4 years focused on complex systems and integrations.

• Back-end: Minimum of 5 years of recent, hands-on experience with Java, preferably using open-source frameworks such as Spring.

• Front-end: Recent hands on experience with front-end development.

• APIs: Recent hands-on experience working with and developing REST APIs.

• Database: Extensive working knowledge of relational databases, experience using frameworks like Hibernate/JPA.

• Quality: Recent hands on experience with test design and automation.

• The "AI Glue": Experience using AI tools (e.g. Claude Code) not just for boilerplate, but for accelerating the mapping of complex data structures between systems.

• Adaptability: Proven track record of pivoting between tech stacks based on business needs (e.g., bridging modern AI agents with legacy JSP/Java architectures).

• BS degree in Computer Science or equivalent work experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• A solution- and continuous-improvement-oriented mindset with proactivity in troubleshooting.

• Strong communication skills.

• Willingness and ability to rapidly learn new practices, languages, and subject matter.

• Excellent understanding of core software engineering principles: Object-Oriented Programming (OOP), SOLID, etc.

• Experience with containers (e.g., Docker, Kubernetes).

• Experience working with various AI tools (e.g. Claude Code)

• Experience with distributed version control systems (e.g., Gitlab) and familiarity with branching strategies.

• Experience with message brokers/queues (e.g., Apache Kafka, AWS SQS) is a plus.

• Experience with JSP and JavaScript is preferred.

• Familiarity with software life cycle management tools (e.g., Jira).

• Ability to work effectively with people across multiple time zones.

• Experience developing software in a regulated environment is a plus.

#LI-DNI

POSITION SUMMARY:  Assists in sorting specimens, primer tubes and maintains equipment in good operating condition.  

PRIMARY RESPONSIBILITIES

• Assists in organizing and sorting samples and primer tubes according to the standard operating procedure in an  efficient manner with little to no errors

• Responsible for consolidation and disposal of expired primer tubes.

• Responsible for organizing, cleaning cold storage units and laboratory as needed.

• Responsible for storage of samples and data entry into LIMS system.

• Support the Histology Techician in completing daily tasks.

• Assist laboratory team with maintenance and cleaning of equipment.

• Assist in completing laboratory maintenance.

• Follows GLP (good laboratory practice): maintain cleans and organized work space.

• Completes training and other deadlines on time.

• Recognizes and escalates equipment malfunctions.

• Recognizes, documents, and escalates protocol deviations in lab to lead/supervisor.

• Communicates effectively with team and other departments (including via e-mail).

• Provides feedback on day-to-day schedule and tasks to lead/supervisor.

• Assists teammates in completing daily tasks.

• Conducts himself/herself in a professional manner.

• Adheres to departmental expectations.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS:

• High school diploma or educational equivalent

• 0-1 years of industry-related experience

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Excellent interpersonal, communication and computer skills

• Excellent oral and written communication skills

• Organized, detail oriented, hardworking and be able to take positive direction

• Work independently and with a team

• Ability to multitask

• Ability to work with microsoft excel

•  

Preferred:·      

• Knowledge of PPE and Safety regulations.

• Have knowledge of some medical terminology and histopathology practices.

• Capable of reading, accessioning, and translating requisitions

POSITION SUMMARY

The Clinical Lab Supervisor is a leader in Natera’s lab operations whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines.

PRIMARY RESPONSIBILITIES

• Responsible for day-to-day staffing/scheduling/setting up sample run schedules.

• Ensures production work is consistently completed according to department goals.

• Ensures all case samples are processed and accounted for.

• Monitors team members to ensure adherence to SOPs and safety procedures

• Oversees training for new hires: works in conjunction with lead to train new hires.

• Document nonconformance reports and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor.

• Assists manager in initiating and completing CAPAs.

• Handles employee issues. Collaborates with Manager and/or Human Resources to resolve issues.

• Ensures alignment with team for reasoning behind instructions/processes and changes

• Meets regularly with individual team members to discuss goals and progress.

• Responsible for staff performance reviews.

• Plans and leads shift meetings

• Maintains team morale and professionalism of team members, including by acting as role model.

• Adheres to Departmental Expectations

• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.

• Go-to person when manager is not present.

• May assist lab team in day to day tasks

• Keeps team morale up and maintains professionalism of team members, including by acting as role model.

• Assists the team in day to day lab work if necessary.

• Approves timecards and PTO requests

• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.

• Understands the entire lab process and can identify and troubleshoot issues when they arise.

• Understands when and how to escalate issues appropriately.

• Makes sure the goals set by manager for the team are being met in the lab.

• Performs and completes side projects assigned by the manager.

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

• Receives assignments in the form of objectives with goals and the process by which to meet goals.

• Provides direction to employees according to established policies and management guidance.

• Administers company policies that directly affect subordinate employees.

• Recommends changes to unit or sub-unit policies.

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors

• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS

• BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience

• BS/BA, Physical, Chemical or Biological Sciences, or a related field 5 years experience in a CLIA laboratory 

• Master’s degree in arts or science with a major in chemical, physical or biological sciences with 3 years experience in a CLIA laboratory 

• Master’s degree with BS/BA in Medical Technology program with 2 years experience in a CLIA laboratory 

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership experience

• Able to take on projects with little supervision.

• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.

• Experience in Molecular Biology

• Excellent oral and written communication skills.

• Word processing and data management skills.

The Opportunity

We are seeking an exceptional Staff Salesforce Architect to lead the design and evolution of our Sales Cloud and Service Cloud platforms. In this strategic role, you'll own the technical architecture, govern platform standards, and drive transformation initiatives that impact thousands of users across go-to-market and customer success functions. You'll be our technical authority on Salesforce best practices, scalability, and innovation.

What You'll Do

Platform Architecture & Governance (35%)

• Design end-to-end solutions integrating Sales and Service Cloud; establish metadata frameworks, custom objects, and data models for scalability
• Define platform standards, coding guidelines, and integration patterns; ensure compliance with Salesforce Governor Limits and platform constraints
• Lead org hygiene initiatives, technical debt reduction, and long-term roadmap evolution

Solution Design & Implementation (40%)

• Architect complex workflows, automation, omni-channel, and AI-driven capabilities (Einstein Analytics, Einstein Copilot)
• Design secure integrations (MuleSoft, AWS, REST/OAuth) between Salesforce and enterprise systems
• Lead implementation of key initiatives (data cloud, person accounts, skill-based routing) from design through production

Mentorship & Technical Leadership (25%

• Guide Salesforce developers and admins; conduct design reviews and architecture validation
• Partner with product, business systems, and engineering leadership on roadmap alignment

What You'll Bring

Required:

• 10+ years of Salesforce architecture and implementation experience, with deep expertise in Sales and Service Cloud
• Expert-level knowledge of Apex, Lightning Web Components (LWC), Flows, and SOQL optimization
• Proven ability to design secure, scalable integrations (REST APIs, OAuth, SSO, MuleSoft)
• Experience architecting multi-org, multi-cloud solutions in enterprise environments
• Strong knowledge of Salesforce Governor Limits, performance optimization, and data modeling

Preferred:

• AWS, MuleSoft, or Heroku integration experience
• Experience with Einstein Analytics, Einstein Copilot, or AI-driven Salesforce capabilities
• Salesforce Certified Application Architect or System Architect (or both)
• Healthcare or regulated industry experience

Knowledge, Skills & Abilities

• Strategic Design: Ability to balance innovation with pragmatic delivery; make trade-offs between technical perfection and business velocity
• Security Mindset: Deep understanding of data governance, OAuth, SAML, multi-tenancy, and compliance frameworks
• Executive Communication: Translate technical architecture into compelling business value for C-suite and product stakeholders
• Mentorship: Ability to elevate team capability through code review, design collaboration, and knowledge sharing

Why Join Natera

• Impact: Work on healthcare technology transformations that directly improve patient outcomes
• Scale: Lead large-scale transformation (Sales & Service Vision 2026) across 8 product delivery teams
• Growth: Invest in cutting-edge tools (AWS, Salesforce Data Cloud, AI/ML)

Compensation & Benefits

Natera offers competitive compensation including base salary, performance bonuses, and equity. Comprehensive benefits include health insurance, 401(k) matching, flexible PTO, professional development budget, and more.

About the role

The Forward Deployed Solutions Engineer will work directly within a business domain (e.g., Commercial, Clinical Operations, Lab Operations, Sales & Marketing, Customer Experience etc.). In your role, you’ll find opportunities for enhancing efficiency and productivity by looking for workflows which can be executed 10–100x faster or more often than a human team could using AI agents, integrations and other patterns. You will build, deploy, and run them in production.

You report into the central AI & Automation team, partner directly with domain leadership on priorities, and bring patterns back so the whole company compounds.

Find the leverage in your domain

• Map the workflows in your domain — the ones running today, and the ones that don’t exist yet because they weren’t feasible without agents or automation tools.
• Identify the step-change opportunities: where AI, ML, or automation unlock throughput, coverage, or speed.
• Build the business case, quantify projected impact, and align with domain leadership on priorities. 

Design the future-state workflow

• Map structured and unstructured data flows across the systems involved (CRM, ERP, ticketing, document stores, internal tools, external SaaS).
• Define the target workflow: what the agent does, what the human does, and where they hand off.
• Figure out what context the agent or model needs to do the work well — and how to get it there reliably (retrieval, grounding, tool access, memory).
• Design human-in-the-loop checkpoints so review adds value without becoming the bottleneck.

Build and connect the systems

• Stand up agents and automation pipelines using the organization’s approved AI platforms and frameworks.
• Connect agents to business systems — via MCP servers, APIs, webhooks, CLIs, and skills — within the guardrails set by IT and security.
• Configure tools, prompts, context, and retrieval pipelines so agents perform reliably on real work, not just in demos.
• Handle integration gnarliness: auth, schema drift, rate limits, data quality, and the messy last-mile of enterprise systems.
• Enable access and training for business to run the workflows

Run agents and automation pipelines in production

• Own agent performance end-to-end. Track the KPIs that matter — throughput, quality, cost, human intervention rate, cycle time, adoption.
• Build and manage evals. Re-run them on any material model, data, or workflow change before it ships.
• Triage failures, tune prompts and context, iterate on the workflow, and retire agents when they’re no longer the right tool.
• Instrument observability: tracing, structured logs, dashboards. You don’t ship what you can’t see.

What we’re looking for

• Hands-on technical fluency. CLIs, APIs, webhooks, SQL, and Python scripting. Working knowledge of LLM and agent behavior — prompting, context, tool use, RAG, MCP, evals, failure modes. Be very comfortable with a cloud platform.
• Trustworthy with elevated access. Least-privilege, auditability, and safe rollbacks are second nature.
• Strong technical and process judgment. You think in outcomes and KPIs, can defend prioritization calls, and are comfortable being the most technical person in a business meeting and the most business-savvy in a technical one.

Nice to have

• Prior experience working hand in hand with businesses to deliver measurable outcomes.
• Hands-on experience with an enterprise agentic platform (CrewAI, LangChain, AWS Bedrock, Claude, Codex) or building directly against a model API.
• Background in product management, solutions engineering, consulting, forward-deployed engineering, or technical operations.
• Experience in regulated environments (HIPAA, SOC 2, GxP, SOX).

Success in year one

• Shipped three or more workflows into production that are measurably moving a business KPI, with agent evals and observability in place.
• Domain leadership brings you into planning early, not late.
• Contributed at least one reusable asset another engineer on the team is now using.
• Enabling non builders to become builders using the artifacts you created.

POSITION SUMMARY:  Located in Austin, TX

The Natera Phlebotomy Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

This is a clinic based position in (Austin, TX) Will be required to complete training in San Carlos, CA office 

Job offer is contingent upon pre-employment requirements for the assigned clinic.

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

•  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

•  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

•  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

•  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

•  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

•  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS:

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. 

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis,

•  Work schedule determined based on clinic requirements.

#Li-LS1

POSITION SUMMARY:

The Senior Lab Automation Engineer is an experienced engineer with expertise in the development and implementation of complex laboratory automation and integrated systems. They can work independently to conceptualize, design, develop and implment automated solutions for robust, reliable performance of NGS assays. This development includes standalone instruments and integrated systems. They can work together with cross-fucntional teams of scientists, engineers, and software engineers to deliver these automated platforms. In addition, they can provide high-level support for any of the processes they develop - both at an instrument and an assay results level. This engineer can perform their role independently, but will most often be a part of a larger overall development and will have to be capable of working well in a team environment. They lead by example and contribute to the team beyond their day to day duties.

QUALIFICATIONS:

• Bachelor’s degree in Biomedical Engineering, closely related scientific field or equivalent.
• 4+ years of experience in laboratory automation engineering.
• Technical proficiency and experience in automation and systems development and integration in the life sciences industry; especially with robotics and liquid handling systems.
• Background in NGS laboratories is a plus, as is background in clinical laboratories.
• Experience in software programming and data handling (including database work) is a plus.
• Strong attention to detail and organizational skills required.
• Excellent problem solving skills.
• Strong written and verbal communication skills are required.
• Flexibility to support several simultaneous projects.
• Developing leadership skills. 
• Ability to travel between local Austin sites, within 1 mile, to support multiple labs

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to integrate a variety of instruments, such as liquid handlers, plate readers, and plate-handling robotics.

• Software development experience, or minimally familiar with software development practices.

• Excellent communication, organizational, record-keeping, planning, attention to detail and time management skills.

• Comfortable working with a variety of internal teams, and managing relationships with external contractors.

• Experience in programming and operating liquid handlers. (Tecan, Hamilton, etc)

• Experience working with LIMS systems is a plus.

• Strong project management skills, organizational skills, and written and verbal communication skills.

Role Description

This is a high-autonomy, high-agency position for a builder who thrives in ambiguity and wants to ship AI products that directly impact cancer care. You'll sit at the intersection of engineering, product, and design, working across all three modalities to ship products to customers. Your work will span two critical domains:

1. AI Products for Providers 

Design and ship AI-powered experiences for oncologists and clinical teams. This includes exploring conversational AI experiences, building agent-based workflows that help providers navigate managing patient care, and bringing new clinical AI products to market. You'll spend meaningful time with customers to deeply understand their workflows and uncover where AI can create transformative value.

2. Commercializing Natera's AI Foundation Models

You'll be the bridge between Natera's AI research lab and the launched product. Our team has developed proprietary models that need to be brought to market and into the hands of clinicians. You'll contribute to training and post-training of these models, build the serving infrastructure, shape the user experience, and own the end-to-end deployments of these products.

What You'll Do

• Ship zero-to-one AI products end-to-end — from customer discovery and prototyping through production deployment and iteration
• Build agentic AI systems — design and implement autonomous and semi-autonomous workflows using LLMs, tool-use, memory, and orchestration
• Develop AI tools that improve efficiency across clinical operations, data extraction, manual workflows, and more
• Commercialize AI research — partner with the AI lab to take proprietary models from research prototypes and into production
• Contribute to model training and post-training — fine-tuning, evaluation, safety testing, and optimization of Natera's proprietary oncology models

What We're Looking For

Required

• 5+ years of software engineering experience, with at least 2 years focused on AI/ML or LLM-powered products in production
• Demonstrated ability to ship end-to-end — you've taken AI features or products from idea to production, ideally in a zero-to-one context
• Strong full-stack engineering skills — proficiency in Python and modern web frameworks; you can build both the model pipeline and the user-facing product
• Production experience with LLMs — fine-tuning, RAG, prompt engineering, agentic architectures, structured extraction, evaluation, and observability
• High agency and autonomy — you don't wait for permission, detailed specs, or hand-holding. You unblock yourself, seek out the highest-impact work, and drive it to completion
• Excellent communication — you can translate complex AI concepts for clinical and business stakeholders, and articulate a vision for what you're building and why

Preferred

• Experience in healthcare, biotech, diagnostics, or pharma — especially oncology
• Familiarity with clinical workflows, electronic health records, or provider-facing software
• Track record of working in regulated environments (HIPAA, FDA, CLIA, CAP)
• Background in or comfort with computational biology, genomics, or multimodal data (imaging, sequencing, clinical records)
• Experience with AWS infrastructure, Kubernetes, MLflow, or similar ML platform tooling

Prior experience in a high-growth startup or zero-to-one product environment

We are seeking an innovative Scientist to join Natera’s Platform Technologies team within the Research & Development organization. In this impactful role, you will conduct pre-product research to develop and advance cutting-edge NGS technologies and expand Natera’s growing technology portfolio by planning, designing, and executing laboratory research. Additionally, you will investigate the feasibility of applying a wide variety of scientific principles and concepts to potential products and problems, based on your broad knowledge of state-of-the-art principles and theories .The ideal candidate will have a strong foundation in molecular biology and demonstrated experience in developing Next Generation Sequencing (NGS) technologies.

Primary Responsibilities:

• Contributes substantially and intellectually to research and development

• Leads research projects to design and demonstrate the feasibility of novel nucleic acid based diagnostic methods

• Defines project plans with stakeholder input and coordinates efforts to achieve milestones within established timelines

• Plans and executes complex laboratory experiments, analyzes data, and applies insights to guide and refine project direction

• Coordinates the execution and analysis of effective experiments with statistics and bioinformatics teams

• Proposes, investigates, and implements innovative solutions to advance research objectives and overcome technical challenges 

• Provides regular updates at project team and departmental meetings on project progress, outcomes, and next steps to ensure alignment and transparency

Qualifications:

• Ph.D. or equivalent in molecular biology, genomics, or a closely related discipline

• Minimum 2 years of industry experience post-Ph.D., or at least 1 year of industry experience following the completion of postdoctoral research

• Hands-on experience with Next Generation Sequencing (NGS) technologies and sample preparation methods, including DNA/RNA extraction, library preparation, target enrichment (e.g. multiplex PCR, hybrid capture), and DNA sequencers 

• Experience conceptualizing, prototyping, and advancing NGS technologies from initial concept to product development 

• Strong research skills with a track record of designing and implementing innovative and scalable solutions

• Proficient in data analysis and statistical testing using tools such as Excel, JMP, R, or Python 

• Proven success in partnering with bioinformatics and data science teams to drive project advancement

• Demonstrated ability to write clear project plans, study protocols, and standard operating procedures

POSITION SUMMARY:

We are looking for a highly motivated Staff Scientist within the Molecular Biology product development team to join a cross-functional team of scientists who are tasked with developing and advancing Natera’s oncology product portfolio.

The Staff Scientist will be working with internal cross functional teams and investigating the feasibility of applying a variety of scientific principles and concepts to oncology diagnostics and monitoring space. The ideal candidate is a driven professional who maintains broad knowledge of state-of-the-art principles and theories with an in-depth understanding of applicability to oncology research.

We are looking for a meticulous and dedicated scientist with experience in both NGS assay development and high throughput automation that can work effectively in a fast-paced environment to ensure that the highest quality clinical assays are developed and launched for our patients.

PRIMARY RESPONSIBILITIES:

• Lead technical projects and associated timelines and deliverables in NGS-based assays as a subject matter expert. Represent the biodevelopment group in cross-functional project teams
• Design, develop, and validate automated high-throughput NGS assays that will be run in a commercial CLIA laboratory
• Mentor junior employees
• Design and execute high complexity experiments and perform data analysis (e.g. JMP, Python, R, Excel)
• Collaborate with assay development scientists on the specifications of assay, reagent, equipment and quality metrics for existing and future production assays
• Work with Clinical Laboratory directors and Quality Assurance to ensure that developed methods meet Natera’s rigorous quality standards
• Coordinate with multiple internal groups (automation engineering, laboratory operations, bioinformatics, statistics, project and product management) and serve as point person to ensure the successful identification and timely execution of projects
• Write documentation and SOPs, and train lab operations operators on protocols. Oversee validation activities
• Participate in post-launch surveillance by troubleshooting production issues, performing root cause analysis on automation, reagent, peripheral equipment and assay failures
• Identify areas for continuous improvement and actively contribute to the effort of introducing better practices to improve production workflows and shorten TAT for patient samples

QUALIFICATIONS:

• MS with 10 years or PhD with at least 7+ years of experience in assay development and automation for the life science industry
• Demonstrated track record of development and validation of automated protocols for CLIA labs

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience developing, implementing, optimizing, and troubleshooting high-throughput automated assays utilizing liquid handler robots
• Strong understanding of the chemistry underlying nucleic acid extraction, NGS library preparation, and hybrid capture technologies
• Strong individual contributor as well as dedicated team player
• Experience designing and executing studies including stability, guard banding, reproducibility and repeatability, and validation
• Experience working in a regulated laboratory environment under CLIA/CAP, NYSDOH, IVD is a plus
• Data analysis (JMP) required, coding skills (Python or R), and liquid handler programming experience are a plus
• Excellent communication, organizational, record-keeping, planning, attention to detail and time management skills
• Ability to collaborate cross-functionally with other groups (CLIA, LIMS, lab operations QA, Automation, Research)

POSITION SUMMARY - Accessioning Team Runner - On site in Austin, TX 

The Accessioning Team Runner collects, sorts, and transports packages to Accessioning laboratory.  This is an on site position in our Austin location.  The schedule is Tuesday - Saturday, either Day Shift 10am-630pm, or Swing Shift 130pm-10pm.  Hourly rate starts at $17. 

PRIMARY RESPONSIBILITIES

• Sort and transport packages from the Shipping dock to the Accessioning laboratory.

• Pick up packages from the receptionist’s desk.

• Scan all tracking numbers into a Google spreadsheet and ensure that tracking numbers are scanned in correctly and spreadsheet is filled out completely.

• Distribute packages to the Clinical Data Operators (CDO) in a timely and efficient manner following distribution guidelines.

• Rack samples that arrive in bulk (without individual kit boxes) ensuring that the paperwork matches up with the samples.

• Escalate any issues or discrepancies to the Leads or Supervisor.

• Empty bins filled with kit boxes at the CDO workstations into carts placed at designated locations in the lab.

• Perform a visual check of the kit boxes to make sure that there is no PHI on the kit boxes or samples remaining in the discarded kit boxes.

• Empty biohazard cans in the lab.

• Scan bench worksheets.

• Scan documents into cases.

• Maintain tidiness of Runner workstations.

• Store requisition forms by date into the filing cabinets.

• Dispose of requisition forms into the shred bins that have exceeded the retention period.

• Performs other duties as assigned.

• Notify Supervisor and Leads of any packaging issues or discrepancies

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• QUALIFICATIONS

• High School Diploma (or equivalent) required.

• Previous computer experience.

•  

KNOWLEDGE, SKILLS, AND ABILITIES

• Familiar with Google documents.

• Ability to perform basic calculations.

• Organized and self- motivated.

• Ability to work quickly and efficiently.

POSITION SUMMARY: 

The Associate Scientist within the Molecular Biology product development team will join a cross-functional team of scientists who are tasked with developing and advancing Natera’s oncology product portfolio.

The Associate scientist will be working with internal cross functional teams and investigating the feasibility of applying a variety of scientific principles and concepts to oncology diagnostics and monitoring space. The ideal candidate is a driven professional who maintains broad knowledge of state-of-the-art principles and theories with an in-depth understanding of applicability to oncology research. This position requires flexibility to work outside standard business hours, including some evenings and weekends, to address urgent issues, support high-priority projects, and maintain uninterrupted lab operations.

We are looking for a meticulous and dedicated scientist with experience in both assay development and high throughput automation that can work effectively in a fast-paced environment to ensure that the highest quality clinical assays are developed and launched for our patients.

PRIMARY RESPONSIBILITIES:

• Design, develop, and validate automated high-throughput NGS assays that will be run in a commercial CLIA laboratory
• Participate in post-launch surveillance by troubleshooting production issues, performing root cause analysis on automation, reagent, peripheral equipment and assay failures
• Independently design and execute moderate to high complexity experiments
• Collaborate with assay development scientists on the specifications of assay, reagent, equipment and quality metrics for existing and future production assays
• Work with Clinical Laboratory and Quality Assurance to ensure that developed methods meet Natera’s rigorous quality standards
• Coordinate across multiple internal groups (automation engineering, laboratory operations, bioinformatics, statistics, project and product management) and serve as point person to ensure the successful identification and timely execution of projects
• Write documentation and SOPs, and train lab operations operators on protocols
• Oversee validation activities
• Identify areas for continuous improvement and actively contribute to the effort of introducing better practices to improve production workflows and shorten TAT for patient samples

QUALIFICATIONS:

• BA/BS with 6 years experience or MS with 3 years experience in assay development and automation for the genomics
• Demonstrated track record of development and validation of automated protocols for CLIA

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of the chemistry underlying nucleic acid extraction, PCR, NGS library preparation, and hybrid capture technologies
• Hands-on experience in reagent preparation and quality control for NGS-based assays
• Experience implementing, optimizing, and troubleshooting high-throughput automated assays utilizing liquid handler robots
• Data analysis (JMP) required, coding skills (Python or R) are a plus
• Strong individual contributor as well as dedicated team player
• Experience designing and executing studies including stability, guard banding, reproducibility and repeatability, and validation
• Experience working in a regulated laboratory environment under CLIA/CAP, NYSDOH, IVD is a plus
• Excellent communication, organizational, record-keeping, planning, attention to detail and time management skills
• Ability to collaborate cross-functionally with other groups (CLIA, lab operations QA, Automation, Research)

Position Summary

We are seeking an accomplished Principal Software Engineer to shape the future of lab software platforms powering high-throughput, regulated laboratory operations. In this role, you will define technical direction across complex, distributed systems and lead the evolution of software applications that drive lab automation, efficiency, and operational excellence.

You will operate as a hands-on technical leader with deep ownership, from architecture and design through critical implementation to influencing lab operations processes, engineering standards, and long-term platform strategy. This role is ideal for a systems thinker who thrives in ambiguity, makes sound tradeoffs, and raises the technical bar for the entire organization.

Responsibilities

Technical Leadership & Architecture

• Own and evolve the architecture of large-scale, mission-critical systems supporting lab automation, workflow orchestration, and decision support.

• Define and enforce architectural patterns for modular, distributed systems, including modernizing legacy and off-the-shelf LIMS platforms to cloud-native architectures.

• Make high-impact technical decisions balancing scalability, reliability, security, cost, and regulatory constraints.

• Establish engineering best practices across performance, observability, testing, security, and operational readiness.

• Mentor senior engineers and managers through design reviews, technical guidance, and reusable frameworks.

• Drive adoption of Generative AI to improve developer productivity and software quality.

• Lead the application of AI/ML capabilities to improve lab throughput, TAT, automation reliability, and operator experience.

Software Engineering Execution

• Lead and contribute across the full software development lifecycle—from problem framing and architecture through implementation, deployment, and production support.

• Plan and execute complex migrations from legacy and off-the-shelf lab systems to the new strategic platform, including data migration, integration cutovers, validation strategy, and rollback planning, while minimizing downtime and operational risk in a regulated environment.

• Build and review robust backend services and modern frontend applications using Python, TypeScript, React, and Next.js.

• Stabilize and scale existing LIMS solutions while leading strategic modernization to a new technology stack.

• Design and operate systems on AWS with a focus on availability, fault tolerance, cost efficiency, and security.

• Advance CI/CD practices with infrastructure-as-code, automated testing, and production-grade observability.

Cross-functional Collaboration

• Partner closely with Product, UX, Scientists, and Lab Operations to translate complex workflows into scalable, intuitive systems.

• Lead technical discussions that influence product roadmaps and platform strategy.

• Foster a culture of engineering excellence, ownership, and continuous improvement across teams.

Qualifications

• 12-15+ years of experience in developing software applications.

• Proven experience with programming languages such as Python, Java, NextJS, and TypeScript.

• Solid understanding of relational databases and proficiency in SQL programming, with a preference for MySQL or PostgreSQL.

• Solid understanding of non-relational and graph databases.

• Proficiency in leveraging AWS services, including Lambda, RDS, DynamoDB, S3, and Glue.

• Proficiency in infrastructure as code (IaC).

• Proficiency in messaging frameworks such as Kafka.

• Strong quality assurance mindset with a commitment to delivering robust and reliable software.

• Excellent problem-solving skills and the ability to work both independently and collaboratively in a dynamic environment.

• Strong written and verbal communication skills, coupled with excellent interpersonal skills, enable effective interaction with stakeholders at all levels.

Nice to Have

• Experience building custom Laboratory Information Management Systems (LIMS) or Laboratory Execution Systems (LES).

• Experience with Lab Equipment and Lab Automation.

#LI-DNI

POSITION SUMMARY:

The Manager, Clinical Lab is a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies.  The Manager works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times.  Ensures the effective use of materials, equipment and employees in producing quality products.  Monitor and control staffing / labor, capital expenditures, and manufacturing performance.  Develops budget and monitors expenditures.  Formulates and recommends manufacturing policies, procedures and programs.  Selects, develops and evaluates line-management to ensure the efficient operation of the function.

PRIMARY RESPONSIBILITIES:

• Under the direction of Senior lab leadership, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual.

• Generates and routinely provides executive-level production/departmental summaries.

• Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)

• Engages in future planning and scales employees and equipment appropriately

• Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates Monitors the quality control/assurance programs, test results, and equipment (if applicable)

• Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)

• Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary.

• Refines current lab process through continuous improvement projects.

• Oversees team-specific lab operations.

• Go-to person when Senior lab leadership is not present; go-to person for knowledge of process and product.

• Responsible for seamless transition of automation and test improvement/additions into a production workflow

• Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists, and statisticians as necessary

• Supports Supervisors in the closeout of NCRs.

• Responsible for the initiation and closeout of CAPAs in a timely manner.

• Ensures departmental lab compliance for regulatory bodies

• Ensures tests are being completed according to approved procedures.

• Maintains an organized, safe, and efficient work area for the team at all times.

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

• Handle employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues. • Knows and is ready to explain Natera’s core values. Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to the team why certain ideas cannot be implemented effectively. Meets regularly with Supervisors to discuss goals and progress.

• Performs routine skip-levels with individual team members.

• Responsible for performance review of direct reports and overseeing performance review of the entire staff.

• Plans and leads team meetings • Develops high-performing employees by providing them with learning opportunities, cross-training opportunities, and new challenges whenever possible.

• Recognizes and rewards talent through merit reviews, promotions, and recognition programs

• Adheres to Departmental Expectations • Manages the training program for direct reports.

• Notifies management of all requirements for tools, supplies, etc.

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

• Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

• Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances this manager may be responsible for a functional area and not have any subordinate employees.

QUALIFICATIONS:

• BS/BA degree in Biological Sciences, related field, or equivalent

• A minimum of 3+ years of relevant leadership experience and/or effectively managing a team preferred

• A minimum of 5+ years of industry-related experience preferred

• Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) is required

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Exceptional multi-tasking, organizational, and communication skills.

• Excellent computer skills, including MS Excel.

• Able to be detailed oriented and can organize, prioritize.

• Strong problem-solving skills.

• Independent self-starter comfortable working in teams at all levels

• Experience in building and managing a high performing group of engaged and motivated employees

• Experience with working on a Laboratory Operations floor

• Knowledge and experience with Lean Six Sigma concepts and tools

• Manufacturing/Engineering experience preferred

POSITION SUMMARY:
The Senior Lab Equipment Tech supports the CQV (Commissioning, Qualification, and Validation) team by maintaining, calibrating, and troubleshooting laboratory equipment used in genetic testing. This entry-level role is ideal for individuals with a strong attention to detail and an interest in laboratory operations, equipment maintenance, and regulatory compliance.

PRIMARY RESPONSIBILITIES:

●    Perform routine cleaning, maintenance, and inspections of laboratory equipment (e.g., pipettes, centrifuges, cold storage units).
●    Assist in calibrating lab instruments under supervision and perform preventive maintenance.
●    Monitor and document equipment performance using logbooks and electronic records in compliance with GDP (Good Documentation Practices).
●    Support CQV engineers during commissioning and qualification (IQ/OQ/PQ) activities.
●    Assist with vendor coordination for equipment repairs and service.
●    Maintain laboratory tools and spare parts and ensure workspace organization.
●    Conduct inventory checks and manage equipment availability.
●    Adhere to lab safety protocols and regulatory requirements.

QUALIFICATIONS:

●     High school diploma or equivalent (associate degree preferred).
●    0–2 years of experience in a laboratory or regulated environment.
●    Basic understanding of laboratory equipment and calibration procedures.
●    Proficiency with basic computer applications (e.g., Microsoft Word, Excel)
 

KNOWLEDGE, SKILLS, AND ABILITIES:

●    Strong organizational skills and attention to detail.
●    Ability to follow protocols and regulatory guidelines.
●    Willingness to learn and adapt to new tasks and technologies.
●    Team-oriented with strong communication skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

●    This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. 
●    Duties may require working outside normal working hours (evenings and weekends) at times.

POSITION SUMMARY

The Clinical Lab Supervisor is a leader in Natera’s lab operations whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines.

PRIMARY RESPONSIBILITIES

• Responsible for day-to-day staffing/scheduling/setting up sample run schedules.

• Ensures production work is consistently completed according to department goals.

• Ensures all case samples are processed and accounted for.

• Monitors team members to ensure adherence to SOPs and safety procedures

• Oversees training for new hires: works in conjunction with lead to train new hires.

• Document nonconformance reports and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor.

• Assists manager in initiating and completing CAPAs.

• Handles employee issues. Collaborates with Manager and/or Human Resources to resolve issues.

• Ensures alignment with team for reasoning behind instructions/processes and changes

• Meets regularly with individual team members to discuss goals and progress.

• Responsible for staff performance reviews.

• Plans and leads shift meetings

• Maintains team morale and professionalism of team members, including by acting as role model.

• Adheres to Departmental Expectations

• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.

• Go-to person when manager is not present.

• May assist lab team in day to day tasks

• Keeps team morale up and maintains professionalism of team members, including by acting as role model.

• Assists the team in day to day lab work if necessary.

• Approves timecards and PTO requests

• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.

• Understands the entire lab process and can identify and troubleshoot issues when they arise.

• Understands when and how to escalate issues appropriately.

• Makes sure the goals set by manager for the team are being met in the lab.

• Performs and completes side projects assigned by the manager.

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

• Receives assignments in the form of objectives with goals and the process by which to meet goals.

• Provides direction to employees according to established policies and management guidance.

• Administers company policies that directly affect subordinate employees.

• Recommends changes to unit or sub-unit policies.

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors

• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS

• BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience

• BS/BA, Physical, Chemical or Biological Sciences, or a related field 5 years experience in a CLIA laboratory 

• Master’s degree in arts or science with a major in chemical, physical or biological sciences with 3 years experience in a CLIA laboratory 

• Master’s degree with BS/BA in Medical Technology program with 2 years experience in a CLIA laboratory 

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership experience

• Able to take on projects with little supervision.

• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.

• Experience in Molecular Biology

• Excellent oral and written communication skills.

• Word processing and data management skills.

Role Overview

As the Director of Data & AI Governance, you will establish and lead enterprise-wide data management programs that ensure safe, compliant, high-quality data and AI. You will oversee Data Governance, AI Governance,  and Data + AI Stewardship, serving as the central authority on policies, forums, and controls across R&D, Lab Operations, Commercial, and SG&A domains. You will lead the Data & AI Governance Council through advocacy and a well thought data management strategy.

This role goes beyond policies into technical governance — it requires experience of how to build frameworks, deploy controls in code, and integrate governance into engineering delivery. The role spans all dimensions of governance, including: quality, privacy, security, agentic automation, AI risk management, bias/fairness testing, evals, and vendor AI evaluation. 

Key Responsibilities

Governance Council & Operating Model

• Define enterprise data management strategy and operating model and ensure that it is executed consistently across the enterprise.

• Chair and operationalize the AI & Data Governance Council, driving decision-making and accountability across legal, regulatory, compliance, IT, security, engineering, and product.

• Lead a federated stewardship model, ensuring business units own data while governance enforces consistency and compliance.

• Establish governance forums (steering committees, working groups, architecture boards) with clear outcomes.

Data Governance & Quality

• Build and drive adoption of 360° master/reference datasets (e.g., Case360, Patient 360, Provider 360, Billing 360) and ensure they are maintained as sources of truth for analytics and AI

• Partner with engineering teams to build interoperable standards that can be used to connect domain datasets to create longitudinal data products

• Define and enforce enterprise data governance policies, ensuring consistency in data definitions, lineage, and stewardship across all domains

• Build and manage enterprise data catalogs and metadata services to make data discoverable, trustworthy, and reusable across the organization.

• Establish and operate data quality frameworks with validation rules, anomaly detection, and automated testing to ensure accuracy, completeness, and timeliness.

• Embed data quality checks and lineage tracking directly into data and AI pipelines so that governance guardrails can be adopted without friction.

AI Policy Engineering & Implementation

• Develop AI use case risk management framework (RMF) to evaluate AI use cases from a governance, regulatory, medical, privacy, security, and risk standpoint

• Build and maintain an AI risk register and incident response plan for all AI use cases

• Develop governance policies (privacy, security, quality, fairness, integrity) aligned to HIPAA, CLIA, FDA, GDPR, and emerging AI regulations.

• Translate policies into technical implementations by embedding controls into:

  • ETL pipelines, feature stores, and model registries

  • CI/CD workflows for ML/GenAI models

  • Prompt orchestration and output logging for LLMs

  • Bias/fairness testing, drift detection, explainability dashboards

AI Risk & Automation

• Build and execute agentic automation processes and associated guardrails to enable business process automation

• Build documentation and process to ensure agent accountability through change history, audit logs, versioning etc.

• Track external regulatory trends and industry standards (e.g., NIST AI RMF, EU AI Act, FDA AI/ML guidance) 

AI Change Management & Vendor Governance

• Lead AI change management initiatives, including training programs, awareness campaigns, and a network of governance champions to drive adoption of best practices.

• Partner with Corporate Communications to cascade governance updates, AI guardrails, and usage guidelines across all levels of the organization.

• Develop and enforce vendor and third-party AI evaluation frameworks, assessing external AI tools for governance, data security, model risk, and compliance posture before integration.

• Track and manage vendor AI risks through standardized assessments, approvals, and monitoring processes.

Qualifications

Required:

• 15+ years in Data or AI governance with at least 7+ in leadership roles.

• Excellent stakeholder management and executive communication skills.

• Proven track record of building and leading enterprise-wide governance programs, councils, and stewardship networks that span both data governance (catalogs, lineage, quality) and AI/ML governance (model risk, bias/fairness, explainability, monitoring).

• Deep understanding of healthcare regulatory frameworks impacting AI: HIPAA, CLIA, FDA, GDPR, and regulations (EU AI Act, NIST AI RMF, Japan AI Promotion Act).

• Experience with LLM/GenAI governance implementation as per common regulatory frameworks: prompt logging, bias testing, guardrails, explainability.

• Experience in vendor AI/ML evaluation and governance, including due diligence of third-party AI/ML tools and platforms.

Preferred:

• Certifications in data governance, privacy, or risk management (DAMA CDMP, CIPP, CRISC)

• Advanced degree (MS/PhD) in Computer Science, AI/ML, engineering or related field.

• Experience driving AI change management and building a culture of responsible AI adoption (training, awareness, champion networks).

• Proven experience embedding governance in code (pipelines, registries, CI/CD).

Role Overview

The Senior Software Engineer, Agentic RPA Automation is responsible for designing, building, and managing enterprise automation solutions through a combination of RPA, AI Agents, API engineering, and enterprise integration platforms. This role is for a senior hands-on software engineer who can take business needs and turn them into production-grade automation solutions that are reliable, maintainable, and secure. This role requires experience in both RPA and AI engineering to be successful.

In this role, you will partner with business stakeholders to drive delivery across high-value automation use cases. You will also help establish patterns, mentor engineers, and raise the quality bar for the automation function.

Key Responsibilities

Automation Solution Design and Delivery

• Design, build, test, deploy, and enhance enterprise automation solutions using RPA, AI Engineering, API Engineering, and system integration patterns

• Translate business requirements into end-to-end technical solutions that automate workflows across multiple systems and teams.

• Build automation workflows with strong error handling, exception management, retry logic, and observability.

• Deliver solutions that are scalable, supportable, and aligned with operational realities.

Agentic AI Automation and Workflow Orchestration

• Implement automation solutions that combine deterministic workflow execution with AI agent-based decisioning where appropriate.

• Select the right mix of RPA, APIs, enterprise integration platforms, and AI agent automation based on complexity, risk, and business value.

• Contribute reusable patterns for orchestration, tool use, and automation safety.

API Engineering and System Integrations

• Build and maintain integrations on AWS or enterprise integration platforms and API-led automation patterns as a core part of the automation stack.

• Design integrations that connect enterprise applications, data sources, and automation workflows in a secure and maintainable way.

• Partner with application and platform teams to define interface contracts, integration patterns, and dependencies.

• Ensure automation solutions are reusable, well-documented, and production-ready
  

Operational Excellence

• Support production automation solutions through issue resolution, root-cause analysis, and continuous improvement.

• Improve deployment quality, platform health, observability, and runtime stability.

• Establish strong engineering practices for testing, documentation, review, and controlled change management.
  

Technical Leadership

• Mentor software engineers and help establish strong technical standards for the automation team.

• Contribute to architecture reviews, design reviews, and implementation reviews for complex automation initiatives.

• Help define reusable frameworks and patterns that accelerate delivery across the portfolio.
  

Qualifications

Required

• 8+ years of experience in software engineering, automation engineering, integration engineering or a related field.

• 5+ years of experience in RPA platforms such as UiPath, Automation Anywhere, Blue Prism, Mulesoft RPA

• 2+ years of experience developing GenAI engineering solutions on AWS Bedrock, Azure, Google Vertex etc.

• Strong hands-on experience designing and building API integrations in AWS or on one or more enterprise integration platforms in a complex enterprise environment.

• Experience building and maintaining production-grade automation workflows with strong attention to reliability, supportability, and quality.

• Strong understanding of enterprise APIs, systems integration, and workflow orchestration.

• Experience translating business requirements into technical designs and production solutions.

• Strong debugging, problem-solving, and cross-functional collaboration skills.

• Current, role-relevant certifications in core automation platforms are required. If a required certification is not active at the time of hire, the candidate must be able to obtain or renew it within 30 days of start date. Employees in this role are expected to keep required certifications active thereafter.
  

Preferred

• Experience with intelligent automation platforms, AI-driven workflow solutions, and enterprise orchestration tools (e.g., leading RPA, iPaaS, and low-code automation platforms).

• Experience in healthcare, pharma, diagnostics, or other regulated environments.

• Experience mentoring engineers and influencing engineering standards through collaboration and continuous learning.

POSITION SUMMARY

We are seeking a visionary Lead AI Architect to lead the design and implementation of next-generation AI solutions by bridging our Salesforce CRM ecosystem with AWS cloud infrastructure. In this strategic role, you will be responsible for architecting scalable Generative AI applications that enhance customer engagement, automate complex workflows, and unlock predictive insights.

You will serve as the technical authority on how Salesforce Data Cloud, Einstein Trust Layer, and Amazon Bedrock interact, ensuring our AI solutions are secure, scalable, and impactful. You will move beyond simple integrations to build robust "Bring Your Own Model" (BYOM) architectures.

PRIMARY RESPONSIBILITIES

AI Strategy & Architecture (40%)

• Define the end-to-end architecture for Generative AI solutions, integrating Salesforce Data Cloud with Amazon Bedrock and SageMaker.

• Design "Bring Your Own Model" (BYOM) patterns, allowing Salesforce to securely access Foundational Models (FMs) hosted on AWS (e.g., Claude, Titan, Llama 2) via Bedrock.

• Architect the data ingestion and grounding strategies (RAG - Retrieval Augmented Generation) to ensure AI models have access to real-time, unified customer profiles from Data Cloud.

• Establish the governance framework for AI, ensuring compliance with the Einstein Trust Layer regarding data privacy, zero-data retention policies, and PII masking.

Implementation & Development (30%)

• Lead the technical implementation of Model Builder and Prompt Builder within Salesforce, connecting them to external AWS endpoints.

• Configure Amazon Bedrock agents and knowledge bases to execute complex tasks and retrieve proprietary data for Salesforce users.

• Develop serverless middleware using AWS Lambda and API Gateway to facilitate low-latency communication between Salesforce Flow/Apex and AWS inference endpoints.

• Oversee the fine-tuning of models on AWS SageMaker when out-of-the-box Bedrock models require domain-specific adaptation.

Cross-Functional Collaboration (20%)

• Partner with Data Engineers to ensure Salesforce Data Cloud is correctly ingesting, harmonizing, and activating data streams from S3, Redshift, and other sources.

• Collaborate with Salesforce Administrators and Developers to embed AI outputs directly into the flow of work (Service Console, Sales Cloud LWC, etc.).

• Act as the subject matter expert for Product Managers, translating "AI buzzwords" into viable technical roadmaps and realistic deliverables.

Optimization & Innovation (10%)

• Monitor LLM performance, latency, and token costs; implement caching strategies and model selection logic to optimize spend.

• Stay ahead of the rapid evolution in the Salesforce/AWS partnership, evaluating new features like Zero Copy Data Sharing and Vector Databases.

QUALIFICATIONS

Required Technical Skills:

• AWS AI/ML Stack: Deep expertise in Amazon Bedrock is mandatory. Experience configuring Bedrock Knowledge Bases, Agents, and Guardrails. Proficiency with AWS Lambda, API Gateway, and IAM for secure cross-cloud access.

• Salesforce AI Stack: Strong working knowledge of Salesforce Data Cloud, Einstein 1 Platform, and the setup of Model Builder/Prompt Builder.

• Architecture: Experience designing RAG (Retrieval Augmented Generation) architectures and Vector Database integrations (e.g., OpenSearch Serverless or Pinecone).

• Integration: Expert-level knowledge of REST/gRPC APIs, OAuth flows, and named credentials for secure Salesforce-to-AWS connectivity.

• Programming: Proficiency in Python (for AWS Lambda/Boto3) and familiarity with Apex (for Salesforce triggers/callouts).

Experience:

• 8+ years of experience in Enterprise Architecture, Cloud Engineering, or Data Science.

• 3+ years specifically focused on AI/ML solutioning or Data Engineering.

• Proven track record of deploying at least one Generative AI solution into production (not just POCs).

• Experience implementing "Zero Copy" architecture between Salesforce and Data Warehouses (Snowflake/Redshift) is a major plus.

Certifications (Preferred):

• AWS Certified Solutions Architect (Professional)

• AWS Certified Machine Learning – Specialty

• Salesforce Data Cloud Consultant or AI Associate

KNOWLEDGE, SKILLS, AND ABILITIES

• LLM Fluency: Deep understanding of context windows, prompt engineering techniques (Chain of Thought, ReAct), and embeddings.

• Security First: A paranoia for security—understanding how to prevent prompt injection and ensure data residency compliance when data leaves Salesforce for AWS.

• Communication: The ability to explain to a generic C-suite executive why we need a Vector Database without losing their attention.

Role Overview

The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components.

This role sits within the technology organization and serves as the technical design authority for CTMS delivery, ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability.

The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations, consistent with the CTMS governance model .

Key Responsibilities

CTMS Technical Architecture & System Design

(IT Delivery Accountability | ClinOps Consulted)

• Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations

• Maintain a holistic architectural view of the CTMS platform across:

  • Study, site, subject, and financial modules

  • Integrations with EDC, eTMF, IRT, ERP, and analytics systems

• Evaluate proposed changes for cross-module, cross-study, and cross-system impacts

• Define and enforce technical design standards, data models, and integration patterns

• Prevent fragmented, study-specific configurations that introduce technical debt

Architectural accountability is technical delivery-focused and does not include ownership of business processes, system outcomes, or regulatory risk, which reside with ClinOps .

CTMS Delivery & Execution

(IT Accountable | Cloudbyz Responsible under IT)

• Serve as the IT delivery owner for CTMS enhancements and platform changes

• Execute delivery against a ClinOps-defined and approved CTMS roadmap

• Manage Cloudbyz as an IT vendor, ensuring execution aligns with internal architectural standards

• Lead Agile delivery activities including backlog refinement, sprint planning, and release execution

• Balance configuration vs. customization decisions to support scalability and maintainability

Business Intake & Translation (Design-Governed)

(ClinOps Accountable | IT Responsible for Translation)

• Partner with Clinical Systems and business stakeholders to:

  • Review approved change requests from a system-design and delivery feasibility perspective

  • Translate requirements into technically sound user stories and acceptance criteria

• Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability

Salesforce Technical Leadership

(IT Responsible)

• Provide technical product leadership across:

  • Salesforce configuration, customization, automation, and reporting

  • Cloudbyz CTMS modules and extensions

• Coordinate and oversee integrations to ensure data consistency and architectural alignment

• Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards

Compliance Support & Validation-Ready Delivery

(Quality Accountable | IT Supports)

• Design and deliver CTMS changes that support:

  • GxP principles

  • 21 CFR Part 11 requirements

  • Validation and audit readiness

• Partner with Quality and Clinical Systems to support CSV activities, recognizing that validation accountability resides with Quality

Stakeholder Communication & Delivery Governance

(Shared Governance Model)

• Communicate delivery status, architectural decisions, and technical risks to:

  • Clinical Systems leadership

  • IT leadership

• Serve as the escalation point for technical design and delivery conflicts

• Proactively identify systemic design issues and delivery risks before they impact production or compliance

Required Qualifications

• 10+ years of experience in technical product management, system architecture, or enterprise application delivery

• Hands-on experience designing and delivering Salesforce-based platforms

• Strong experience with CTMS platforms 

• Proven ability to act as technical design authority while operating within a business-owned governance model

• Experience in GxP-regulated environments with validated systems

Preferred Qualifications

• Experience combining delivery ownership and system architecture responsibilities

• Familiarity with EDC, eTMF, IRT, safety, and financial systems

• Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer)

• PMI Certification

POSITION SUMMARY:

The Associate Director, Laboratory Operations a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies. The AD works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times. Ensures the effective use of materials, equipment and employees in producing quality products. Monitor and control staffing / labor, capital expenditures, and manufacturing performance. Develops budget and monitors expenditures. Formulates and recommends manufacturing policies, procedures and programs. Selects, develops and evaluates line-management to ensure the efficient operation of the function.

PRIMARY RESPONSIBILITIES:  

• Under direction of Senior Director, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual.

• Participates in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, as well as overall production performance.

• Responsible for compliance with all regulatory and legal parameters. 

• Serves as a model for standards and behavior performance.

• Participate in the drafting of SOW and processing of select research samples through the CLIA lab. Leads, directs and manages high performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines.

• Identifies and champions development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance.

• Directs Production Laboratory personal in support of activities for manufacturing that will include method validation, method transfer, and in-process testing.

• Develops or oversees the development of Laboratory production process, procedures, and authorize the implementation.

• Develops subordinate’s development through professional development reviews, coaching, mentoring, and training. 

• Collaborates with direct reports to create a professional development goals for his/her team and fosters a positive work environment.

• Generates and routinely provide executive level production/departmental summaries.

• Responsible for representing the company during audits, visits, and technical and client calls.

• Builds effective partnerships with department heads to help drive the business toward achieving company objectives.

• Establishes operational objectives and plans.

• Delegate assignments as necessary.

• Works on issues where analysis requires in-depth knowledge of organizational objectives. Establishes schedules, work plans, and performance requirements.

• Interacts regularly with senior management or executive levels.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS:  

• BS/BA degree (or equivalent) in STEM-related field; Biological Sciences preferred

• At least 8 years’ experience and with at least 5 years’ experience overseeing manufacturing or a Contract Research Organization production team at a leadership level

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience managing a CLIA/CAP CRO production team is highly preferred Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Google products (Gmail/GCal/Drive/GChat). Excellent oral and written communication skills, strong organization skills and high attention to detail.

• Aptitude to thrive in fast paced unstructured, constantly changing environment when faced with multiple challenging projects Strong interpersonal skills with a service-oriented mindset.

• Proactive, independent self-started with a can-do attitude.

• Establish and maintain positive and effective working relationships with clients, coworkers, contractors, and vendors.

• Strong detail orientation: ability to set priorities, multi-task and meet deadlines

• Ability to work effectively with technical employees at all levels.

• Ability to handle sensitive, confidential information discreetly and professionally.

• Experience in Molecular Biology.

• Experience in building and managing a high performing group of engaged and motivated employees

POSITION SUMMARY:

Performs histological preparations for Signatera Whole Exome/Genome Sequencing

PRIMARY RESPONSIBILITIES:

• Perform histological preparations for the tissue whole exome/genome sequencing laboratory with little to no errors

• Duties may include, but are not limited to: preparation of tissues, stained slides, macrodissection, and supporting workflow tasks

• May independently perform testing, reagent, and equipment preparation after completion of training and competency.

• Participates in validations

• Performs qualifications of reagents

• Monitors and performs case management; ensures all cases are processed within department TAT goals and investigates sample processing issues

• Actively participate in EH&S initiatives such as safety audits

• Participates in updating and creating Standard Operating Procedures

• May serve as the general supervisor (Depending on education and years of experience) and perform competencies

• Trains staff on department procedures

• Participates in Projects and initiatives initiated by the department/external departments

• Extensive knowledge in equipment and process troubleshooting

• Document all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to the lead/supervisor.

• Provides general oversight of personnel and the daily operations in the lab. Provides guidance to new team members

• Engages with external departments such as Engineering, Biodev, Stats to resolve issues

• May work with leaders of the department to streamline processes.

QUALIFICATIONS:

An associate's, or higher, degree in a histotechnician program

OR

An associate's degree, or higher, in one of the chemical or biological sciences AND

- one year of experience and/or training in histology within the past 5 years OR

- completion of a course of training of at least nine months in a histotechnician program

OR

A bachelor's, or higher, degree in one of the chemical or biological sciences, including a combination of thirty (30) hours in biology and chemistry; and either one of the following conditions:

- one year of experience and/or training in histology within the past 5 years OR

- completion of a course of training of at least nine months in a histotechnician program

A copy of the degree is required at the time of hire; the degree must either be from the US or equivalent to a US degree

• HT (ASCP) required.

• 2+ years of related experience

• Employee must pass post offer criminal background check

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible, but not later than the first 30 days of hire

KNOWLEDGE, SKILLS, AND ABILITIES:

• Communicating in a team setting

• Excellent interpersonal communication skills; both written and oral

• Positive attitude and ability to work well with others

• High level of attention to detail with strong organizational skills

• Proficient with Google Suites and Microsoft Office

• Thorough understanding of workflow

• Ability to train proficiently

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Must be able to lift up to 50 pounds regularly

• This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material

• Repetitive hand motion may be necessary

POSITION SUMMARY

The Clinical Lab Supervisor is a leader in Natera’s lab operations whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines.

PRIMARY RESPONSIBILITIES

• Responsible for day-to-day staffing/scheduling/setting up sample run schedules.

• Ensures production work is consistently completed according to department goals.

• Ensures all case samples are processed and accounted for.

• Monitors team members to ensure adherence to SOPs and safety procedures

• Oversees training for new hires: works in conjunction with lead to train new hires.

• Document nonconformance reports and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor.

• Assists manager in initiating and completing CAPAs.

• Handles employee issues. Collaborates with Manager and/or Human Resources to resolve issues.

• Ensures alignment with team for reasoning behind instructions/processes and changes

• Meets regularly with individual team members to discuss goals and progress.

• Responsible for staff performance reviews.

• Plans and leads shift meetings

• Maintains team morale and professionalism of team members, including by acting as role model.

• Adheres to Departmental Expectations

• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.

• Go-to person when manager is not present.

• May assist lab team in day to day tasks

• Keeps team morale up and maintains professionalism of team members, including by acting as role model.

• Assists the team in day to day lab work if necessary.

• Approves timecards and PTO requests

• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.

• Understands the entire lab process and can identify and troubleshoot issues when they arise.

• Understands when and how to escalate issues appropriately.

• Makes sure the goals set by manager for the team are being met in the lab.

• Performs and completes side projects assigned by the manager.

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

• Receives assignments in the form of objectives with goals and the process by which to meet goals.

• Provides direction to employees according to established policies and management guidance.

• Administers company policies that directly affect subordinate employees.

• Recommends changes to unit or sub-unit policies.

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors

• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS

• BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience

• BS/BA, Physical, Chemical or Biological Sciences, or a related field 5 years experience in a CLIA laboratory 

• Master’s degree in arts or science with a major in chemical, physical or biological sciences with 3 years experience in a CLIA laboratory 

• Master’s degree with BS/BA in Medical Technology program with 2 years experience in a CLIA laboratory 

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership experience

• Able to take on projects with little supervision.

• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.

• Experience in Molecular Biology

• Excellent oral and written communication skills.

• Word processing and data management skills.

POSITION SUMMARY:

The Associate Director, Laboratory Operations a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies. The AD works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times. Ensures the effective use of materials, equipment and employees in producing quality products. Monitor and control staffing / labor, capital expenditures, and manufacturing performance. Develops budget and monitors expenditures. Formulates and recommends manufacturing policies, procedures and programs. Selects, develops and evaluates line-management to ensure the efficient operation of the function.

PRIMARY RESPONSIBILITIES:  

• Under direction of Senior Director, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual.

• Participates in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, as well as overall production performance.

• Responsible for compliance with all regulatory and legal parameters. 

• Serves as a model for standards and behavior performance.

• Participate in the drafting of SOW and processing of select research samples through the CLIA lab. Leads, directs and manages high performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines.

• Identifies and champions development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance.

• Directs Production Laboratory personal in support of activities for manufacturing that will include method validation, method transfer, and in-process testing.

• Develops or oversees the development of Laboratory production process, procedures, and authorize the implementation.

• Develops subordinate’s development through professional development reviews, coaching, mentoring, and training. 

• Collaborates with direct reports to create a professional development goals for his/her team and fosters a positive work environment.

• Generates and routinely provide executive level production/departmental summaries.

• Responsible for representing the company during audits, visits, and technical and client calls.

• Builds effective partnerships with department heads to help drive the business toward achieving company objectives.

• Establishes operational objectives and plans.

• Delegate assignments as necessary.

• Works on issues where analysis requires in-depth knowledge of organizational objectives. Establishes schedules, work plans, and performance requirements.

• Interacts regularly with senior management or executive levels.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS:  

• BS/BA degree (or equivalent) in STEM-related field; Biological Sciences preferred

• At least 8 years’ experience and with at least 5 years’ experience overseeing manufacturing or a Contract Research Organization production team at a leadership level

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience managing a CLIA/CAP CRO production team is highly preferred Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Google products (Gmail/GCal/Drive/GChat). Excellent oral and written communication skills, strong organization skills and high attention to detail.

• Aptitude to thrive in fast paced unstructured, constantly changing environment when faced with multiple challenging projects Strong interpersonal skills with a service-oriented mindset.

• Proactive, independent self-started with a can-do attitude.

• Establish and maintain positive and effective working relationships with clients, coworkers, contractors, and vendors.

• Strong detail orientation: ability to set priorities, multi-task and meet deadlines

• Ability to work effectively with technical employees at all levels.

• Ability to handle sensitive, confidential information discreetly and professionally.

• Experience in Molecular Biology.

• Experience in building and managing a high performing group of engaged and motivated employees

POSITION SUMMARY

The Clinical Lab Supervisor is a leader in Natera’s lab operations whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines.

PRIMARY RESPONSIBILITIES

• Responsible for day-to-day staffing/scheduling/setting up sample run schedules.

• Ensures production work is consistently completed according to department goals.

• Ensures all case samples are processed and accounted for.

• Monitors team members to ensure adherence to SOPs and safety procedures

• Oversees training for new hires: works in conjunction with lead to train new hires.

• Document nonconformance reports and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor.

• Assists manager in initiating and completing CAPAs.

• Handles employee issues. Collaborates with Manager and/or Human Resources to resolve issues.

• Ensures alignment with team for reasoning behind instructions/processes and changes

• Meets regularly with individual team members to discuss goals and progress.

• Responsible for staff performance reviews.

• Plans and leads shift meetings

• Maintains team morale and professionalism of team members, including by acting as role model.

• Adheres to Departmental Expectations

• Ensures compliance with all regulatory agency requirements through documentation, audits, and corrective action.

• Go-to person when manager is not present.

• May assist lab team in day to day tasks

• Keeps team morale up and maintains professionalism of team members, including by acting as role model.

• Assists the team in day to day lab work if necessary.

• Approves timecards and PTO requests

• Escalates lab issues and team concerns to manager. Communicates the problem and suggests possible solutions.

• Understands the entire lab process and can identify and troubleshoot issues when they arise.

• Understands when and how to escalate issues appropriately.

• Makes sure the goals set by manager for the team are being met in the lab.

• Performs and completes side projects assigned by the manager.

• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.

• Receives assignments in the form of objectives with goals and the process by which to meet goals.

• Provides direction to employees according to established policies and management guidance.

• Administers company policies that directly affect subordinate employees.

• Recommends changes to unit or sub-unit policies.

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors

• Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Performs other duties as assigned.

QUALIFICATIONS

• BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience

• BS/BA, Physical, Chemical or Biological Sciences, or a related field 5 years experience in a CLIA laboratory 

• Master’s degree in arts or science with a major in chemical, physical or biological sciences with 3 years experience in a CLIA laboratory 

• Master’s degree with BS/BA in Medical Technology program with 2 years experience in a CLIA laboratory 

• Current MT/MLS/CLS/MB/MDx certification from ASCP, AMT, or AAB required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership experience

• Able to take on projects with little supervision.

• Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills.

• Experience in Molecular Biology

• Excellent oral and written communication skills.

• Word processing and data management skills.

POSITION LOCATION:  

 The Production Planner creates and maintains headcount, equipment, and facility capacity plans to meet output targets in 24/7 genetic testing labs. This role develops and communicates production schedules, production targets,
and continuously monitor performance versus plan. Provides daily/weekly reporting of lab KPIs and schedules to lab leadership and interfaces across the organization, including but not limited to Lab Operations, Process
Engineering, Equipment support, Analytics, Product Managers, and Engineering to optimize lab production.  

PRIMARY RESPONSIBILITIES: 

• Develop and maintain capacity models for headcount, equipment, facilities across multiple labs..  

• Create daily, weekly, and monthly production schedules aligned to production goals.

• Monitor shift-level execution against plan, highlight deviations >5% and remedial plans

• Partner with Lab Operations leaders realign WIP and production priorities to overcome production constraints.

• Track and report KPIs; QCDS, schedule adherence, cycle time, bottleneck queues, OEE.

• Partner with Continuous Improvement teams and other individuals on identifying production constraints and improving scheduling for higher throughput and quality. 

• Analyze data across multiple platforms including (SQL, Qlikview, PowerBI, LIMS, gSuite, JIRA, etc.) to uncover issues/bottlenecks and work with Lab Leaders on driving improvements. 

• Establishes and manages escalation pathway for delayed or problematic samples in concert with Lab Leaders and internal stakeholders.

• Confers with management to resolve problems, roadblocks, and barriers to progress.

• Effectively communicates production expectations to team members and stakeholders in a timely and clear fashion

• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job

• Plans and leads cross departmental team meetings

•  Adheres to Departmental Expectations

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance    training and security training as soon as possible but not later than the first 30 days of hire.

• Performs other duties as assigned

QUALIFICATIONS:

• BS/BA/MBA degree in Biological Sciences, Business Administration, Data Analytics, or related field.

• A minimum of 3+ years of experience in production scheduling, capacity planning, or operations management.

• Proficiency in MES, ERP/MRP, LIMS, SQL, and advanced excel/analytical tools.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Exceptional multi-tasking, organizational, and communication skills.

• Excellent computer skills, including MS Excel, Oracle, gSuite.

• Excellence in attention to detail, problem solving, and organization skills

• Self-motivation, with the desire and capacity to work both independently and collaboratively

• Experience with LIMS and SQL queries and data visualization in Tableau, QuickSight, or PowerBI preferred

• Manufacturing/Engineering experience preferred

•  

  Knowledge and experience with Lean Six Sigma concepts and tools