*THIS IS NOT A REMOTE POSITION. THIS IS AN IOP IN JERSEY CITY, NY*

POSITION SUMMARY

A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 5 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw 

POSITION SUMMARY:

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

This is a clinic based position in Florence, SC 

Job offer is contingent upon pre-employment requirements for the assigned clinic.

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

•  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

•  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

•  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

•  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

•  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

•  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. 

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis,

•  Work schedule determined based on clinic requirements.

#Li-LS1

Natera Test Coordinator – Louisville, KY

POSITION SUMMARY
The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for
patients. This position is responsible for coordinating patient testing services, performing
phlebotomy, preparing specimens for laboratory testing, and ensuring all required
documentation and compliance standards are met.
In this role, you will collaborate closely with clinic staff, patients, Sales, and internal
operations teams to support efficient ordering processes and timely reporting of results.
The ideal candidate thrives in an independent work environment, demonstrates strong
critical thinking and multitasking abilities, and is committed to delivering exceptional
patient care and operational excellence.
This is a clinic-based role located in Louisville, KY.
PRIMARY RESPONSIBILITIES
Phlebotomy Services
• Perform venipunctures to obtain blood specimens with precision, professionalism, and
patient care focus.
• Verify patient identity and test requisitions by cross-referencing electronic medical
records (EMR) and resolving discrepancies as needed.
• Maintain specimen integrity by following aseptic techniques, department protocols, and
infection prevention procedures.
• Accurately document specimen collection details, including date, time, and collector
identification, while maintaining daily collection logs.
• Ensure proper handling, packaging, and shipment of specimens according to laboratory
and regulatory requirements.
Patient Care Coordination
• Coordinate patient care services to support efficient, high-quality healthcare delivery.
• Manage administrative responsibilities including scheduling appointments, accessing
patient records, and coordinating blood draw timing with clinic workflows.
• Collaborate with Field Sales and internal operations teams to support continuity of care
and patient satisfaction.
• Build and maintain positive relationships with patients and clinic staff to encourage
ongoing testing compliance and a positive patient experience.
• Communicate proactively regarding delays, redraw requests, cancellations, or missing
information to minimize disruptions in turnaround times.

Administrative and Operational Support
• Serve as a primary liaison between assigned accounts, clinic personnel, and Sales teams.
• Document all communications, follow-ups, and issue resolutions accurately and timely.
• Respond promptly to internal and external customer inquiries and escalate issues
appropriately when needed.
• Investigate and resolve operational issues by identifying root causes and communicating
resolutions clearly and professionally.
Quality Assurance and Compliance
• Maintain compliance with CAP, CLIA, OSHA, HIPAA, and all applicable federal, state, and
local regulations.
• Adhere to Natera policies, procedures, and quality standards to ensure accurate and
timely testing processes.
• Maintain quality control documentation and support ongoing process improvement
initiatives.
• Ensure a safe and compliant clinical environment while following infection prevention and
workplace safety protocols.
QUALIFICATIONS
• Minimum of 5–7 years of phlebotomy experience required.
• Oncology experience strongly preferred.
• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Current phlebotomy certification required, as applicable by state regulations.
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with patients, clinic
personnel, and internal teams.
Employment and Compliance Requirements
Employment is contingent upon successful completion of all pre-employment and clinic-
specific compliance requirements, which may include, but are not limited to:
• Criminal background screening and employment verification
• Drug and alcohol screening
• Verification of licensure, certifications, and clinical competencies
• Immunization records and/or immunity titers
• TB testing and respiratory mask fit testing, if required
• Pre-employment physical examination, if applicable
• Completion of required compliance, safety, infection prevention, and facility onboarding
training
• Professional references and performance verification
• Any additional clinic, facility, or regulatory onboarding requirements necessary for patient
care access

Failure to meet or maintain required compliance standards may impact employment
eligibility or assignment placement.
KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to maintain professionalism and confidentiality in a healthcare environment.
• Strong attention to detail and commitment to quality patient care.
• Excellent communication, multitasking, and critical thinking skills.
• Ability to adapt in a fast-paced clinical environment while maintaining accuracy and
professionalism.
• Proficiency with EMR systems, Microsoft Office, and related healthcare technology
platforms preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Clinic-based work environment requiring adherence to safe clinical practices and use of
appropriate personal protective equipment (PPE).
• Scrubs may be required based on clinic policy.
• Ability to stand, walk, bend, and perform repetitive motions throughout the workday.
• Must be able to lift, carry, and move items up to 50 pounds on a regular basis.
• Work schedule may vary based on clinic operational needs and patient volume.

***This position is an onsite position located in Methuen, MA ****

POSITION SUMMARY

A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 5 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw 

POSITION SUMMARY:

Join Our Team - Bring your Light With You! We're looking for a skilled phlebotomist that is warm, upbeat, and has a personality that lifts others.

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

*This is a clinic based role in Georgetown, TX*

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

•  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

•  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

•  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

•  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

•  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

•  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. 

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis,

•  Work schedule determined based on clinic requirements.

#Li-LS1

** This position is an in-office phlebotomist - This position is not remote, it is located in Roswell, NM**

POSITION SUMMARY

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

•  

QUALIFICATIONS

• Minimum of 2 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw 

• Comfortably lift 50lbs

** This position is on-site in Pleasanton, CA**

POSITION SUMMARY:

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1

**** This is an onsite position in Oklahoma City, OK****

POSITION SUMMARY:

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1

POSITION SUMMARY: **This is not a remote position. This position is located in Melbourne, FL**

** Bilingual Preferred

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1

POSITION SUMMARY:  Located in Austin, TX

The Natera Phlebotomy Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

This is a clinic based position in (Austin, TX) Will be required to complete training in San Carlos, CA office 

Job offer is contingent upon pre-employment requirements for the assigned clinic.

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

•  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

•  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

•  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

•  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

•  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

•  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS:

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. 

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis,

•  Work schedule determined based on clinic requirements.

#Li-LS1

POSITION SUMMARY:

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance.

In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly.

*This is a clinic based role in Louisville, KY*

PRIMARY RESPONSIBILITIES

PHLEBOTOMY SERVICES:

• Perform venipunctures to obtain blood specimens with precision and care.

•  Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.

• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.

•  Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION:

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.

• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.

• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.

•  Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT:

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.

• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.

• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.

• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.

•  Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE:

•  Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.

• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.

• Monitor and report process improvement needs to enhance efficiency and accuracy.

•  Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.

• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.

• Certification: Phlebotomy Certificate (as required by state regulations).

KNOWLEDGE, SKILLS, AND ABILITIES

• Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.

• Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. 

• Excellent communication, problem-solving, and multitasking skills.

• Ability to work independently while collaborating effectively with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws.

• Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis,

•  Work schedule determined based on clinic requirements.

#Li-LS1

POSITION SUMMARY

**This position is not remote, it is located in Morrisville NC**

A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 5 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw 

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

****This is NOT a remote position, it will be onsite Monday - Friday in Livonia, MI ***

POSITION SUMMARY

A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 5 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw 

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

*THIS IS NOT A REMOTE POSITION, THIS IS AN IOP IN ELKTON, MARYLAND*

POSITION SUMMARY

A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. 

PRIMARY RESPONSIBILITIES

• Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.

• Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements

• Logistical management/printing of patient reports for that area

• Billing question answering/triaging and follow-up with patients

• Scheduling pick ups from courier services - FedEx or Medspeed.

QUALIFICATIONS

• Minimum of 5 years of phlebotomy experience

• BS/BA degree (preferred)

• High School Diploma (or equivalent) required

• Phlebotomy Certificate (if required by State)

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work in an office setting with scrubs required

• The position requires tracking of each draw