Natera Test Coordinator – Louisville, KY

POSITION SUMMARY
The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for
patients. This position is responsible for coordinating patient testing services, performing
phlebotomy, preparing specimens for laboratory testing, and ensuring all required
documentation and compliance standards are met.
In this role, you will collaborate closely with clinic staff, patients, Sales, and internal
operations teams to support efficient ordering processes and timely reporting of results.
The ideal candidate thrives in an independent work environment, demonstrates strong
critical thinking and multitasking abilities, and is committed to delivering exceptional
patient care and operational excellence.
This is a clinic-based role located in Louisville, KY.
PRIMARY RESPONSIBILITIES
Phlebotomy Services
• Perform venipunctures to obtain blood specimens with precision, professionalism, and
patient care focus.
• Verify patient identity and test requisitions by cross-referencing electronic medical
records (EMR) and resolving discrepancies as needed.
• Maintain specimen integrity by following aseptic techniques, department protocols, and
infection prevention procedures.
• Accurately document specimen collection details, including date, time, and collector
identification, while maintaining daily collection logs.
• Ensure proper handling, packaging, and shipment of specimens according to laboratory
and regulatory requirements.
Patient Care Coordination
• Coordinate patient care services to support efficient, high-quality healthcare delivery.
• Manage administrative responsibilities including scheduling appointments, accessing
patient records, and coordinating blood draw timing with clinic workflows.
• Collaborate with Field Sales and internal operations teams to support continuity of care
and patient satisfaction.
• Build and maintain positive relationships with patients and clinic staff to encourage
ongoing testing compliance and a positive patient experience.
• Communicate proactively regarding delays, redraw requests, cancellations, or missing
information to minimize disruptions in turnaround times.

Administrative and Operational Support
• Serve as a primary liaison between assigned accounts, clinic personnel, and Sales teams.
• Document all communications, follow-ups, and issue resolutions accurately and timely.
• Respond promptly to internal and external customer inquiries and escalate issues
appropriately when needed.
• Investigate and resolve operational issues by identifying root causes and communicating
resolutions clearly and professionally.
Quality Assurance and Compliance
• Maintain compliance with CAP, CLIA, OSHA, HIPAA, and all applicable federal, state, and
local regulations.
• Adhere to Natera policies, procedures, and quality standards to ensure accurate and
timely testing processes.
• Maintain quality control documentation and support ongoing process improvement
initiatives.
• Ensure a safe and compliant clinical environment while following infection prevention and
workplace safety protocols.
QUALIFICATIONS
• Minimum of 5–7 years of phlebotomy experience required.
• Oncology experience strongly preferred.
• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Current phlebotomy certification required, as applicable by state regulations.
• Strong interpersonal, organizational, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with patients, clinic
personnel, and internal teams.
Employment and Compliance Requirements
Employment is contingent upon successful completion of all pre-employment and clinic-
specific compliance requirements, which may include, but are not limited to:
• Criminal background screening and employment verification
• Drug and alcohol screening
• Verification of licensure, certifications, and clinical competencies
• Immunization records and/or immunity titers
• TB testing and respiratory mask fit testing, if required
• Pre-employment physical examination, if applicable
• Completion of required compliance, safety, infection prevention, and facility onboarding
training
• Professional references and performance verification
• Any additional clinic, facility, or regulatory onboarding requirements necessary for patient
care access

Failure to meet or maintain required compliance standards may impact employment
eligibility or assignment placement.
KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to maintain professionalism and confidentiality in a healthcare environment.
• Strong attention to detail and commitment to quality patient care.
• Excellent communication, multitasking, and critical thinking skills.
• Ability to adapt in a fast-paced clinical environment while maintaining accuracy and
professionalism.
• Proficiency with EMR systems, Microsoft Office, and related healthcare technology
platforms preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• Clinic-based work environment requiring adherence to safe clinical practices and use of
appropriate personal protective equipment (PPE).
• Scrubs may be required based on clinic policy.
• Ability to stand, walk, bend, and perform repetitive motions throughout the workday.
• Must be able to lift, carry, and move items up to 50 pounds on a regular basis.
• Work schedule may vary based on clinic operational needs and patient volume.