Shipping Specialist

POSITION SUMMARY:  Temp to perm position located on site in Pleasanton, CA

Responsible for the physical and administrative tasks involved in the shipping, storing, and distributing of materials, parts, supplies, and equipment. Prepares and maintains records of merchandise shipped.
Prepares and assemble kits. All work is subject to additional requests as assigned by Department Manager.

Schedules Available:

(Day) Mon-Fri, 8am-430pm - Hourly pay starts at $20

(Swing) Tues-Sat, 530pm-2am - Hourly pay starts at $22

PRIMARY RESPONSIBILITIES:

• Ship outgoing shipments. If needed; preparing shipments; moving shipments; labeling shipments; building boxes for shipments; operating the pallet jack; printing paperwork.

• Maintain inventory of kits and shipping supplies based on order points with purchasing/inventory team.

• Data entry; using spreadsheet, Third party systems, ERP (preferably Microsoft GP).

• Manage work orders and all supporting documentation

• Pick and pack material ensuring order accuracy

• Entering work order information into computer system and giving approval order was received

• Working with ERP software to manage inventory

• Ensure inventory in the shipping area is accurate by performing regular cycle counts

• Meet deadline(s), goals, and performance metrics for on-time order processing

• Troubleshoot any Natera- site delivery or pickup related Carrier issues.

• Identify, count, stock materials, and maintain records of goods received.

• Build kits for outgoing shipments according to current bill of materials. 

• Performs other duties assigned.

QUALIFICATIONS:

• High School Diploma or GED

• Computer proficiency

• FedEx, UPS, and DHL International Shipping experience preferred.

• 1-2 years of experience in a warehouse environment

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to multi-task and prioritize in a fast-paced environment

• Organized individual with great attention to detail and focus on quality 

• Self-motivated individual; a good team player

• Takes accountability and ownership of his/her own work

• Excellent communication skills, both written and verbal

#Li-LS1

** This position is on-site in Pleasanton, CA**

POSITION SUMMARY:

A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures.  The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location.  Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION ***

PRIMARY RESPONSIBILITIES:

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipunctures and finger sticks.

• Maintains specimen integrity by using aseptic technique, following Natera[KC1]  procedures; observes isolation procedures.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2]  in Natera provided system.

• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.

• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.

• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.

• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center[KC4] , may require heavy lifting of up to 50 pounds of supplies.

• May require reimbursable travel for stocking of supplies May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.

• Assists with managing Patient Service Center vendors.

• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed

• Manage scheduling issues

• Ensure continued and open communication regarding ongoing draw statuses General phlebotomy knowledge for PSC’s location (per state regulations) 

• Must maintain a current status on Natera’s training requirements.

QUALIFICATIONS:

• Minimum of 5 years of phlebotomy experience

• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred BS/BA degree (preferred)

• High School Diploma (or equivalent) required Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state Previous financial and budgetary experience preferred

• Bilingual language skills preferred

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

• General understanding of mobile phlebotomy and general phlebotomy services.

• Excellent communication skills.

• Ability to work with cross-functional teams.

• Ability to learn and embrace online tools for effective program management.

#Li-LS1