Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead. 

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

Kimchi is an open-source AI inference platform built for teams running serious agentic coding workloads. We're building the harness, the routing, and the infrastructure layer that makes running your own AI coding stack possible - and affordable. We're early, moving fast, and the developer community is central to how we grow.

What you'll do

• Build things publicly with Kimchi - tutorials, demos, integrations - that show developers how to solve real problems. Think live build logs, OSS integrations, or benchmarks you'd want to read yourself.
• Be the voice of the the developer community: Discord, GitHub discussions, Reddit, HN - be present where developers are already talking about the problems we solve
• Be the structured feedback loop between dev community and product - synthesize what you're hearing into actionable signals for the product team. 
• Write technical content that ranks and spreads: setup guides, benchmark breakdowns, comparison posts, integration walkthroughs
• Speak at conferences, meetups and run workshops - representing Kimchi as a technical peer
• Identify where new users get stuck and advocate hard for fixes
• Help shape Kimchi's voice in the developer community - what we stand for, what we say when there is trending news in the market 

What we're looking for

• You've built real software and can talk about it credibly - ideally you've used agentic coding tools and have opinions about them
• You're a strong technical writer - you can explain complex things clearly and make them resonate with the developer audience
• You're comfortable being the public face of a technical product: blog posts, talks, live demos, community threads
• Huge plus: You'd have tested and found problems Kimchi solves interesting -  before this job posting even existed
• Bonus: you've worked in or around Kubernetes, LLM inference, or developer tooling

What’s in it for you?

• Enjoy a flexible, remote-first global environment.
• Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
• Equity options.
• Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
• Spend 10% of your work time on personal projects or self-improvement. 
• Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
• Team-building budget and company events to connect with your colleagues.
• Equipment budget to ensure you have everything you need.
• Extra days off to help maintain a healthy work-life balance.

Hiring process

• Screening call with Recruiter
• Hiring Manager interview
• 1-2 additional interviews based on the role
• Culture Check interview with an executive

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote

About the role

As a Staff Product Manager on our Game Tools team, you’ll own the core game systems that underpin every game at Fortis, spanning player experience as well as the architecture and tooling that supports it. You'll work across player accounts, compliance, social systems, and others, bringing clarity and direction to a wide, complex surface area. You'll partner closely with engineering, game teams, and partner teams to cut through ambiguity, set sharp priorities, and ship the right things.

What you’ll achieve

• Define and own the product strategy for core game systems including player accounts, compliance, social, and other systems.
• Help shape the social layer of our games (e.g. referral systems, chat, guilds) turning our games into places where real communities form.
• Build deep working relationships with leadership across game and partner teams, bridging business goals and technical execution.
• Take on the hardest prioritization calls when the team is being pulled in multiple directions, bringing structure and calm to competing priorities.
• Connect your pod's work to the broader platform strategy and communicate progress clearly to senior stakeholders."

What you’ll need to be successful

• Track record of independently owning complex products end-to-end, with sharp prioritization in fast-moving environments.
• Experience working on consumer-facing services (accounts, identity, or social systems) ideally at scale. 
• Enough technical depth to engage credibly with engineers on system design and tradeoffs, without needing to be the expert in the room.
• Strong cross-functional instincts, you build alignment across teams that don't naturally agree and ship reliably at quality.
• Ability to bring clarity to ambiguous situations with competing priorities, knowing which problems to solve first and why.
• Clear, confident communicator with experience presenting to and influencing senior stakeholders.
• Experience in or supporting game development (especially free-to-play mobile or other scaled consumer apps) strongly preferred.
• Hands-on curiosity about AI and agentic workflows. You've experimented with these tools, have a point of view on where they create real value, and can help a team embed them meaningfully.

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the Netherlands and have sponsorship to live and work in The Netherlands. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

In this role, you will oversee all aspects of food safety and product quality systems on-site. You will lead the technical team while ensuring compliance with auditing standards. Additionally, you will work closely with cross-functional teams to uphold and continuously improve our quality standards.

What You Will Be Doing:

• Lead and develop a high-performing team to achieve KPIs, boost productivity, and unlock potential.
• Embody company values and address daily team inquiries, collaborating with HR and training departments as needed.
• Maintain, develop, and continuously improve the quality management systems to ensure compliance with BRCGS and company standards.
• Investigate raw material issues, perform inspections, and review/update technical procedures as necessary.
• Build strong supplier relationships and manage stock in quarantine areas effectively
• Lead and maintain continuous compliance with Food Safety and Health & Safety standards, proactively addressing any issues that arise.
• Resolve problems and escalate issues as appropriate, ensuring SOP adherence and coordinating necessary support functions.
• Conduct audits, support ad-hoc projects, and champion company strategies such as inclusivity and employee well-being initiatives.
• Act as a FSQA champion to support the mentoring, training and development of all staff to ensure awareness and understanding of food safety and quality standards and their relevance to HF objectives.

Who You Are:

• Proven experience in a quality/ compliance role within food & beverage or similar industries.
• Proven track record of experience in a people management role, demonstrating the ability to lead, motivate, and develop teams effectively!
  Proficiency in using quality management software or tools for data analysis and reporting
• Experience HACCP Level 3 & Food Safety Level 3 Degree in food science, food technology or a related field preferred 
• Proficiency in using G-Suite Software
• Confident and effective communicator with strong interpersonal, relationship building and negotiation skills

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: HelloFresh UK | Unit 2, Collaboration Way | Smartparc | Derby | DE21 7HW

Working Schedule: Mon- Fri (8am-5pm)

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

The Role...

Soho Home has an exciting opportunity for a Sales Coordinator to join the team.

This is a great opportunity for a dynamic sales driven individual interested to work on growing meaningful commercial partnerships looking to contribute to the long-term brand strategy and make a difference in the product life cycle.

The Sales Coordinator is a well organised and dynamic individual, able to work efficiently across departments and eager to contribute to the achievement of agreed sales goals.

This role reports to the Senior Global Sales Manager as part of the wholesale team and will assist in the process of building and maintaining outlets and off-price revenue channels. The role ensures smooth coordination between internal teams ( Sales , Logistics , Finance and Merchandising)

• Support the Senior Global Sales Manager with the full admin and execution functions of the outlet and off-price business, including account management when B2B parties.
• Review stock weekly to suggest, plan and execute selling opportunities accordingly.
• Raise orders and issue confirmations, communicate delivery deadlines and follow up the PO journey from warehouse to customer.
• Provide customer invoices and credit and ensure all relevant portals are always updated.
• Attend the daily logistics WIP to communicate weekly priorities and work with the warehouse teams to ensure seamless delivery of orders through to clients within communicated timelines.
• Work closely with Operations and Finance, to own stock position for excess, clearance as well as full price to identify selling opportunities.
• Support the Senior Global Sales Manager with the production of sample sale events and off-price B2C activities.
• Work collaboratively with Logistics, Operations, Merchandising and Finance to ensure customer requirements are met and live orders are accurate.
• Communicate clearly and effectively with external partners delivering excellent customer service and responding to all queries in a timely manner.
• Build and maintain relationships with account counterparts.
• Actively seeking solutions for excess stock sales as well as maintaining a regular cadence of opportunities with existing partners.
• Anticipate risk on the weekly / monthly / quarterly performance and raise this to leadership
• Delivering trade notes each week to provide visibility of orders taken and dispatched week on week.
• Work with the Global Senior Sales Manager to create quarterly reports

What you will need to be successful in this role

• 3+ Years' experience in a similar role
• Homeware experience advantageous
• Ability of driving sales growth
• Good Excel and numerical skills
• Can do Attitude and ability to problem solve
• Experience managing luxury wholesale accounts globally
• Results orientated with an ability to adapt quickly to changing circumstances.
• Effective communicator at all levels (verbal & written)
• Highly organised individual with attention to detail and ability to prioritise workloads

We are looking for a commercially savvy, data-driven Senior Finance Analyst to join our UK and Ireland finance team. You will be integral in evolving, transforming and streamlining our ways of working across the breadth of finance. You will leverage your technical expertise and interest in emerging technologies (e.g. SQL, AI) to dive deep into complex datasets, turning raw data into strategic insights and answering the key questions that drive our executive decision-making.

Key Responsibilities

• Weekly/Monthly Reporting; Take ownership of generating timely and reliable weekly performance reporting & insights for the UK Management Board with a focus on actionable insights, analysis & commentary.
• Finance Transformation: Collaborate & identify inefficiencies in current financial workflows and lead initiatives to streamline/automate manual processes, reducing time spent on routine reporting across the team and improving time cycles for month-end and reporting.
• Month End Support; Supporting the Month End accounting process, ensuring a high level of accuracy in our management reporting and helping stakeholders understand their performance through data.
• Insight Generation: Interpret complex data sources to produce meaningful business insights. You won't just report the what; you will explain the why and the what next.
• Stakeholder Partnership: Act as a bridge between Finance and Tech/Data teams, translating business requirements into technical specifications while getting exposure to and influencing data infrastructure & pipelines.
• Forecasting/Budgeting: Work closely with both local and international stakeholders to generate reliable, data driven forecasts while ideating on new, high impact data assets required for success.

You Have;

• 2+ years of experience working with large data sets, complex models and experience in an analytical field.
• Experience working within physical product-based businesses (e.g. manufacturing, operational environments, FMCG, or similar industries) would be strongly preferred, particularly where finance and operational data intersect.
• A track record of designing, developing and maintaining various financial and non-financial data sets/models using SQL (python would be advantageous) and sophisticated Excel/GoogleSheet/Google AppScripts tools. Exposure to software (or equivalent software) such as Databricks, Snowflake, N8N, Workday Adaptive Planning, Tableau etc would also be an advantage.
• Experience developing advanced analytics with an exceptional ability to interpret and present financial and non-financial data in a way that is digestible for non-technical stakeholders.
• A continuous improvement mindset where you strive under the challenge of trying to continually improve the financial or operational performance & efficiency through the use of data & analytics.
• An intrinsic determination to solve a problem once it is identified using a scientific or well thought through, logical approach.
• Strong financial literacy and an inherent interest in business performance driving performance.

You are;

• Curious and proactive self-starter who seeks to understand concepts deeply and continuously improve processes
• A fast learner with strong problem-solving skills and financial acumen, able to work independently with minimal direction
• An effective communicator and stakeholder manager, skilled at building strong relationships and influencing outcomes
• Detail-oriented, accuracy-focused, and comfortable thriving in fast-paced, evolving environments
  
  

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Role Overview

The Interactive Brokers Global Tax Team serves an important role in the success of our business. We mitigate risk and create value for our business and our customers. We partner with many functions across the company, including Technology, Business Development, Accounting, Treasury, Customer Service and Marketing, to assist our business in achieving our commitment of delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost. The Global Tax Team sets the tax policy for the company, and identifies, develops, implements, and manages tax strategies to help minimize our overall tax cost. We advise on the tax aspects of our product offerings to customers, manage tax audits, and ensure financial reporting and tax returns are filed timely and accurately.

We are seeking a highly skilled tax professional to join our Global Tax team with a focus on customer taxes in European markets. This role will report to the Director of UK & APAC Tax and work alongside other members of the Global Tax Team, particularly the U.S.-based information reporting & withholding tax team, to ensure comprehensive global coverage of customer tax obligations. While the initial focus will be on designing and developing customer tax statements for European retail clients, this role requires robust experience and solid technical understanding of information reporting and withholding tax requirements across European countries.

The ideal candidate will have strong technical tax knowledge of investment products, deep expertise in European tax filing obligations by retail customers, and knowledge of information reporting and withholding obligations by brokers, and the ability to translate complex tax requirements into operational processes and customer communications. A successful candidate will be a collaborative team player who is entrepreneurial, detail-oriented, and an excellent communicator.

Responsibilities

Customer Tax Statement Development & Delivery

• Design, develop, and maintain customer tax statements for European retail clients covering a wide range of investment products including stocks, bonds, mutual funds, ETFs, futures, options, and other derivatives
• Ensure tax statements comply with local tax reporting requirements and formats across multiple European jurisdictions
• Review and validate tax calculations for accuracy, including capital gains/losses, dividend income, interest income, withholding taxes, and tax reclaim information
• Partner with Technology teams to implement and enhance automated tax statement generation processes
• Create customer-facing documentation and guidance materials explaining tax statement information and tax reporting obligations

Product & Venue Analysis

• Research and analyse new and existing product offerings and new venue launches to determine customer tax implications, information reporting requirements, and withholding tax obligations for European markets
• Provide technical guidance on tax treatment and reporting obligations for various investment products and transaction types
• Draft functional requirements for information reporting and withholding tax features to software development teams
• Develop and maintain tax calculation methodologies for complex products and cross-border transactions

Research, Monitoring & Continuous Improvement

• Monitor, research, and analyse new laws and changes to existing laws that impact customer information reporting, withholding tax, and tax statement requirements across European countries
• Assess impact of legislative changes on IBKR’s processes and systems and communicate requirements to relevant stakeholders
• Identify and design system improvements that automate processes related to customer tax documentation, information reporting, withholding tax, and tax statement generation
• Develop and document standard operating procedures for information reporting, withholding tax operations, and tax statement preparation
• Assist with research, development, and integration of new tax technologies, including tax data collection and automation
• Contribute to special projects related to customer tax reporting, withholding, and technology enhancements

Qualifications, Skills & Attributes

Required:

• Minimum of 8-10 years of experience in tax with strong focus on tax treatment and impact to customers from investment activities, preferably in financial services, brokerage firms, asset management, Big 4 public accounting, or tax advisory
• Bachelor’s degree in Accounting, Finance, Taxation, or related field; professional tax qualification (CTA, ADIT, or equivalent) strongly preferred
• Robust technical knowledge and operational experience in European information reporting and withholding tax requirements, including:
• Country-specific reporting obligations and forms in major European jurisdictions
• Withholding tax rules, rates, and treaty relief procedures
• Customer tax documentation requirements and validation processes
• Regulatory reporting frameworks (CRS, DAC reporting, etc.)
• Strong technical knowledge of tax treatment for retail investors across various client tax profile and various investment products including:
• Equities and bonds (domestic and cross-border)
• Mutual funds, ETFs, and collective investment schemes
• Derivatives (futures, options, CFDs, warrants)
• Foreign exchange transactions
• Corporate actions (dividends, interest, stock splits, mergers, spin-offs)
• Solid understanding of capital gains taxation, dividend taxation, interest taxation, and withholding tax rules in European countries
• Knowledge of cross-border taxation issues, tax treaty provisions, and beneficial ownership concepts
• Experience drafting functional requirements for tax technology systems
• Excellent attention to detail with strong analytical and problem-solving skills
• Proficiency in Excel and ability to work with large datasets
• Strong written and verbal communication skills with ability to explain complex tax concepts clearly to both technical and non-technical audiences
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proven ability to collaborate effectively with technology teams and translate tax requirements into system specifications

Preferred:

• In addition to English, fluency in a major European language such as German or French is a big plus
• Advanced degree such as a law degree (J.D., LL.M.) or equivalent legal qualification or professional certifications such as CTA (Chartered Tax Adviser), ADIT (Advanced Diploma in International Taxation), ATT, or local equivalent
• Experience with automated tax reporting and withholding systems and tax technology platforms
• Direct experience in brokerage operations and investment product mechanics
• Experience with tax reporting and withholding in multiple European countries (Germany, France, Netherlands, Italy, etc.)
• Knowledge of financial transaction taxes in European markets
• Experience managing tax audits or penalty abatement processes
• Basic knowledge of U.S. GAAP tax accounting (ASC 740-10)

Key Competencies

• Detail-oriented with commitment to accuracy and compliance
• Strong technical tax knowledge combined with practical operational application
• Collaborative team player with ability to work across departments and geographies
• Customer-focused mindset with service orientation
• Adaptable and comfortable with changing priorities and regulatory landscapes
• Process improvement and automation orientation
• Strong project management capabilities
• Entrepreneurial approach to problem-solving
• Excellent consensus builder

Location:

20 Fenchurch Street, London, EC3M 8AF

Working hours:

9 am – 6 pm, Monday–Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period

Interactive Brokers (U.K.) Limited values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

About the role

We’re looking for an Editorial Manager to own and elevate Typeform’s editorial storytelling across channels and formats.

Today, editorial shaping and long form storytelling are spread across multiple people and external partners, which makes it difficult to scale quality, consistency, and narrative cohesion. This role changes that.

You will become the editorial owner across thought leadership, research reports, newsletters, SEO content, product storytelling, and campaign narratives. You’ll help Typeform tell clearer, smarter, and more differentiated stories in an increasingly crowded AI market.

This role sits within the Brand & Creative organization and partners closely with Brand, Product Marketing, Social, PR, Product, and Growth teams. You’ll combine strong editorial judgment with hands on execution, helping shape ideas into compelling narratives while building the systems and workflows that allow content to scale without sacrificing quality.

This is a high ownership role for someone who loves storytelling, has strong editorial instincts, and knows how to turn complexity into clarity.

Things you will do

• Own Typeform’s editorial roadmap and calendar across newsletters, blogs, reports, thought leadership, and long form storytelling
• Lead editorial direction across campaigns, product storytelling, research content, and executive thought leadership
• Act as the primary editor and final quality reviewer for key written content across the business
• Shape complex ideas, data, and product narratives into clear, engaging, and differentiated stories
• Establish editorial standards, workflows, and review processes that improve consistency and scalability
• Manage freelancers, agencies, and external writers, providing direction, feedback, and quality control
• Partner closely with Brand, Product Marketing, PR, Product, and Growth teams to align storytelling across channels
• Support SEO and product led content initiatives as we expand content production at scale
• Help build repeatable systems for AI assisted editorial workflows while maintaining a high quality bar
• Identify storytelling opportunities based on audience insights, performance data, market trends, and product direction

What you already bring to the table

• Significant experience in editorial, content strategy, journalism, brand storytelling, or content marketing roles
• Exceptional writing and editing skills across long form content, reports, newsletters, thought leadership, and digital content
• Strong editorial taste and the ability to identify what makes storytelling clear, credible, and compelling
• Experience shaping narratives for technology, SaaS, AI, product, or B2B audiences
• Ability to translate technical or product concepts into human centered stories
• Experience managing external writers, agencies, or editorial contributors
• Strong stakeholder management skills and confidence partnering with senior leaders
• Comfort working in fast moving environments with shifting priorities
• Experience using AI assisted workflows and modern content tools thoughtfully and effectively
• Strong organizational skills with the ability to manage multiple projects simultaneously

Nice to have

• Experience working with proprietary research, surveys, or data driven storytelling
• Background in media, publishing, martech, adtech, or SaaS
• Experience partnering closely with PR and Communications teams on earned media narratives
• Experience supporting executive LinkedIn thought leadership or ghostwriting
• Familiarity with tools like Notion, Figma, Canva, Miro, and Webflow

Role

We are looking for a Product Manager — Public Notifications & Communications to take our customer-facing notification experience to the next level. Nebius already has a working notification infrastructure — multi-channel delivery (email, Slack, in-console) and integrations across the platform. The next step is turning this foundation into a product: richer message content, self-serve access for all product teams, proactive system health signals, and communication quality that sets Nebius apart from hyperscalers.

What you will do

• Own the product vision and roadmap for the Notifier platform — expanding from core delivery infrastructure to a self-serve notification system usable by all Nebius products.
• Define and evolve notification standards: content guidelines, severity taxonomy, actionability requirements, and delivery SLAs across all channels.
• Improve maintenance communication: sharpen pre-notification processes, message quality, and multi-product coordination.
• Identify opportunities to reduce notification noise at scale and introduce missing event types that customers would find genuinely valuable.
• Work with platform teams to introduce proactive system health alerts — giving customers visibility into cluster state before issues escalate.
• Track and report notification quality metrics: delivery rates, customer feedback, and satisfaction trends.

What we expect

• Strong product opinion on when a notification adds value versus creates noise.
• Familiarity with cloud operational communication patterns: maintenance windows, service status, system health alerts.
• Technical understanding of notification delivery systems: queues, retry logic, multi-channel routing.
• Ability to set and evolve quality standards — including defining content policies and message templates.

Nice to have

• Experience with cloud infrastructure platforms (IaaS, PaaS) and their operational communication patterns.
• Familiarity with reliability concepts: SLOs, error budgets, maintenance windows.
• Experience driving cross-team product initiatives — aligning multiple engineering teams around shared requirements and delivery.

Success in this role

• All Nebius product teams can self-serve new notification types without cross-team coordination overhead.
• Notification content is consistently specific, actionable, and relevant — customers see notifications as a useful signal, not noise.
• Maintenance communication is timely and consistent across all products and regions.
• Customers have proactive visibility into cluster health before issues affect their workloads.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

At Wolt, we’re building the most trusted and loved everyday destination for our consumers. The Consumer team plays a central role in shaping how users experience Wolt - from subscriptions and affordability to discovery and overall value. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Manager, Global Deals leader to join our team. In this role, you’ll architect first-of-kind commercial models and lead high-stakes negotiations to solve Wolt’s most complex growth constraints.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Global Business and Corporate Development team. We are a small group of experienced deal professionals responsible for DoorDash’s most complex partnerships across DoorDash, Wolt, and Deliveroo, architecting bespoke mechanics where conventional playbooks fall short.

Here’s what your day-to-day might look like:

• Originate Commercial Theses: Partner with Wolt leadership to diagnose growth constraints and develop the strategies required to unlock incremental impact through partnerships.
  
  
• Build from First Principles: Structure "first-of-kind" commercial partnerships, creating original deal mechanics for ambiguous opportunities that don't fit standard templates.
  
  
• Lead High-Stakes Negotiations: Act as the primary representative for Wolt with senior counterparts at global platforms and significant local market players.
  
  
• Align Executive Leadership: Develop trusted relationships across Product, Finance, and Marketing to secure the internal resourcing and commitment needed to bring complex deals to life.
  
  
• Own the Deal Trajectory: Work in lockstep with Legal to refine and close agreements, ensuring terms serve as a de-risked roadmap for long-term execution and measurable impact.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Significant Experience in Complex Dealmaking: Proven ability to close non-standard, high-impact deals within digital platforms, consumer marketplaces, or financial services.
• Elite Commercial Judgement: A track record of converting ambiguity into clear commercial models that both executives and technical teams can rally behind.
• Mastery of Negotiation: Seasoned experience driving the full deal process from ideation to execution, knowing when to lean in and when to walk away from deals that won't move the needle.
• Strategic Stakeholder Management: The ability to navigate sophisticated, multi-faceted organisations and align disparate internal views into a single, unified thesis.
• Executive Presence: Experience engaging directly with C-suite counterparts at global brands, driving results through high-level pattern recognition and relationship building.

We are seeking a versatile Tax Technology Manager to support our growing EMEA and beyond scope. This role connects tax, technology, and data — ensuring our systems and processes enable compliant, efficient, and scalable  across the region.

The ideal candidate combines a strong understanding of indirect tax (particularly VAT and e-invoicing) with an ability to partner cross-functionally and translate tax requirements into smart, tech-enabled solutions. You don’t need to be a developer or automation engineer — but you must be able to see opportunities, shape solutions, and drive them to execution by partnering with tax, engineering, accounting, data ops, and automation teams etc.

Key Responsibilities

• Lead and coordinate the implementation of tax-related technology solutions, ensuring compliance with new or changing legislation (e.g., e-invoicing, digital reporting, VAT mandates).
• Represent Tax in engineering, product, and finance initiatives — ensuring that new business rollouts and systems capture all relevant tax requirements.
• Partner with vendors and internal system owners to integrate and maintain compliance tools
• Support data governance and system control frameworks, ensuring audit (SOC) readiness, traceability, and documentation across tax technology systems.
• Drive standardization of tax processes and tools across entities and regions (Wolt, DoorDash, Deliveroo).
• Build strong partnerships with engineering, data, automation, and finance teams to ensure tax technology needs are prioritized and delivered effectively.
• Act as a bridge between tax and technology — translating regulatory and compliance requirements into actionable system and process specifications.
• Collaborate with local tax teams to ensure regional regulatory nuances are accurately reflected in the design and functionality of tax technology solutions.
• Identify automation and efficiency opportunities across tax processes and drive them from concept through delivery while collaborating with the automation and data ops to teams to develop scalable solutions..
• Promote adoption and consistent use of tax technology solutions across regional and global tax teams.
• Provide training, documentation, and user support for new tools and processes.
• Champion a culture of continuous improvement — gathering feedback, measuring outcomes, and iterating on solutions post-implementation.
• Develop and maintain a joint roadmap with cross-functional teams, balancing strategic priorities and operational capacity.
• Ensure strong governance around tax technology initiatives, including change management, security, and compliance oversight.

Qualifications & Experience

• Understanding of indirect tax (especially VAT), e-invoicing, and digital tax compliance frameworks in the EMEA region.  Understanding of other areas in tax such as Direct Tax, DAC7 etc is a plus
• Understanding of commercial tax engines (ie Vertex)
• Proven track record of supporting or optimizing tax technology solutions in a multinational environment.
• Familiarity with data flows and ability to partner effectively with data and automation teams.
• Strong analytical mindset
• Project management experience
• Excellent communication and stakeholder management skills — able to explain complex tax technology topics to both technical and non-technical audiences.
  Accounting/tax qualification or relevant technology certification preferred.
• Understanding and display of using AI tools

This role will require traveling dependent on where the employee is based. We anticipate a 25% travel rate if the candidate is based in either Helsinki or London.

We are looking for a Product Manager to join the Payments Group, Core Payments Team.

The Payments group builds and scales the infrastructure that powers every transaction on Wolt. This includes integrating with global payment providers, ensuring reliable and cost-efficient processing across countries, and driving innovations like digital wallets, installment payments, and localized methods. The Core Payments Team owns the foundations of this stack, making sure that Wolt’s payments platform is secure, scalable, and ready for the future.

The Product Manager for the Core Payments Team connects with country teams to understand payment cultures in local markets, facilitates business and technical discussions with providers like Stripe, and aligns with product, finance, and data teams on company-wide needs.

As a Product Manager, you will work with a cross-functional team of incredibly talented engineers, analysts, and product peers in a high visibility role. You will be responsible for defining the roadmap and setting the vision for our payments infrastructure. This involves leading multiple projects and cross-team product initiatives across the entire product lifecycle—partnering with operations, finance, and engineering stakeholders, while always keeping the end-user and business impact in focus.

📍This role is based our Tech Hub in London

Our humble expectations

You could come to this role from a multitude of different backgrounds, but ideally, you have 

• Proven experience as a Product Manager in fintech, payments, or other B2B platform products. You know how to build robust, scalable financial systems.
• Track record of leading products from concept to launch—owning the vision, setting the strategy, shaping the roadmap, and delivering real results.
• Skilled at working with cross-functional teams across product, engineering, data, and business—keeping people aligned and momentum strong.
• High ownership mindset. Comfortable getting hands-on when needed, while also pushing complex initiatives beyond your immediate scope.
• Strong blend of data fluency, technical depth, design intuition, and business judgment—grounded in a humble, entrepreneurial mindset.
• Confident in high-visibility roles. Clear communicator who knows how to keep stakeholders aligned, even in messy or high-pressure situations

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

We’re looking for a Product Manager to help shape the future of Wolt, Deliveroo’s and DoorDash’s global regulatory and compliance technology. This includes everything from anti-money laundering (AML) and safeguarding to tax and licensing compliance across 40+ markets.

In this role, you’ll work on RegTech products that keep our platforms compliant, auditable, and ready to scale. You’ll partner closely with legal, finance, engineering, and operations teams to translate complex regulatory requirements into scalable product solutions.

This is an exciting opportunity for a strong individual contributor who is passionate about Fintech, compliance, and building products in highly regulated environments. Over time, this role can grow into broader product leadership responsibilities.

What you’ll be doing

You’ll contribute to the strategy and execution of our compliance technology stack. This includes building internal tools, APIs, and automation for regulatory requirements such as KYC, AML, audit readiness, invoicing, and tax compliance.

You’ll own product initiatives end-to-end: identifying problems, aligning stakeholders, prioritizing opportunities, and driving execution together with engineering and design teams.

You’ll work closely with teams like Licensing Services, Tax, Legal, Finance, and Operations to understand evolving regulations and ensure we build scalable solutions that support the business globally.

You’ll help bring clarity to ambiguous and fast-changing problem spaces, balancing regulatory requirements, operational efficiency, and user experience.

Our humble expectations

You could come to this role from different backgrounds, but ideally you bring:

• A strong grasp of EU regulatory frameworks such as AML/CTF, KYC and KYB, Payments Regulations, Tax regulations, Invoicing and e-Invoicing systems
• Experience translating legal or compliance requirements into product solutions
• Strong product management fundamentals, including prioritization, stakeholder management, discovery, and execution
• High level of technical and analytical fluency. You are comfortable working with APIs, data models, audits, and reporting workflows
• Familiarity with financial services infrastructure such as KYC, KYB and AML systems, licensing processes, scalable invoicing platforms incl. e-Invoicing, and/or core banking platforms
• Excellent stakeholder management and communication skills, including experience collaborating across legal, finance, operations, and engineering
• Ability to operate effectively in high-ambiguity environments and drive impact despite incomplete information
• 7+ years of Product Management experience, with strong domain expertise in Fintech, Payments, RegTech, or Financial Services
• A proactive, ownership-driven mindset with a strong willingness to learn and grow into broader leadership responsibilities over time

A humble, collaborative mindset is important. You care deeply about building impactful products, working well with others, and continuously improving how things are done.

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing—from how we plan and create, to how we execute, personalize, and scale.

As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams.

This role goes beyond managing technology—it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization.

The role reports directly to the Senior Director of Growth Marketing & Innovation.

What you’ll be doing

AI Strategy & Marketing Transformation

• Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows.
• Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale.
• Drive the transition from tool-based execution to AI-enabled operating models across marketing functions.

AI Product Thinking & Roadmap Ownership

• Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows.
• Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability.
• Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing.

Agentic AI & Workflow Automation

• Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization.
• Ensure solutions are embedded into real workflows—not standalone tools.
• Continuously identify and scale automation opportunities across the organization.

Cross-Functional Leadership

• Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions.
• Ensure alignment between marketing needs, technical capabilities, and long-term system architecture.
• Influence without direct authority, driving execution through strong cross-functional collaboration.

AI Adoption & Enablement

• Own the global adoption of AI solutions across Marketing.
• Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage.
• Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities.
• Drive cultural change toward AI-first ways of working.

Governance, Quality & Compliance

• Ensure AI solutions meet standards for quality, consistency, and brand alignment.
• Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements.
• Define guardrails, escalation paths, and approval processes for AI-driven workflows.

Vendor & Ecosystem Strategy

• Evaluate and manage external AI tools, platforms, and partners.
• Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity.
• Maximize value from vendors through structured evaluation and performance management.

Our humble expectations

• 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments.
• Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions.
• Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands-on in system configuration or engineering
• Hands-on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows.
• Experience working cross-functionally with Product, Engineering, Data, and Analytics teams.
• Proven ability to operate in ambiguous environments and build structure where none exists.
• Strong stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience building or leading small, high-impact teams.
• Passion for AI innovation and its application to real-world operational challenges.

Nice to have:

• Experience with marketing platforms (CRM, automation, ad tech)
• Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems
• Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) 
• Basic data fluency (e.g., SQL or analytics tools)

What we offer

This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won’t just be managing existing software; you’ll be the strategic architect responsible for moving us away from manual, "copy-paste" work toward a smart, automated system powered by AI and real-time data.

You will have the mandate to bridge the gap between Marketing, Product, and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it’s building a marketing engine to win back millions of users or launching ML-powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible.

If you want a high-ownership role where you can solve real structural problems and lead a team of technical experts in a fast-paced, global environment, this is it.

Next steps

Our hiring process prioritizes quality over speed to ensure we find the right long-term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take-home case study presentation, concluding with a final value-fit conversation.

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You’re excited about this opportunity because you will…

• Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams. 
• Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
• Become an expert on the SevenRooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
• Work seamlessly with various teams across SevenRooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We’re excited about you because…

• You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills 
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
• You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• You are able to communicate fluently in French, Italian or Spanish (nice-to-have)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

#LI-WM1

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.

About the Role

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.

You’re excited about this opportunity because you will…

• Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams. 
• Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
• Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
• Become an expert on the SevenRooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
• Work seamlessly with various teams across SevenRooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.

We’re excited about you because…

• You have 2-3 years of experience working in a Customer Success role with excellent verbal and written communications skills 
• You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects
• You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems
• You are able to communicate fluently in French and/or Italian

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

#LI-WM1

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

SUMMARY

The Technical Enablement Program Manager, Post-Sales is a critical hire focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members (Support, Professional Services, and Customer Success). You are the owner and conductor of all enablement programming to ensure role efficacy and the steward of our post-deployment product expertise. You will work upstream with Post Sales leadership, operations, Product, Product Marketing, and our enablement teams to ensure that as our processes evolve and product grows, our technical field teams have the deep-dive knowledge required to implement, troubleshoot, and ensure customer adoption and renewal.

WHAT YOU’LL DO

The Architect

• Design programs to ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. You drive our teams to excellence with measurable, worldwide programming.
• Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
• Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
• Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, and Post-Sales leaders directly to ensure global alignment of Post-Sales roles, elevating best practices and driving consistency.

The Builder

• Lifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed. You will consistently review, refresh, and retire outdated implementation guides and support documentation to ensure our post-sales knowledge base is always current and technically accurate.
• Technical Liaison: Serve as the strategic hub between the Customer Success/Support leadership (who defines role-based gaps) and the Content Creation/LXD team. You will translate complex technical workflows into precise content requirements and lab scoping documents for production. When you’re at your best, our SMEs spend more time with customers and less time on content.
• Facilitate Key Sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.

The Impact Maker

• Post-Sales Impact: Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to drive constant improvement, optimizing for technical proficiency and quantifiable reductions in escalated cases.
• Stakeholder Management: You are the face of and strategic thought leader for technical enablement for our Post Sales audience. You build effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership. You are these teams’ trusted advisor in all aspects of Post Sales enablement.

WHAT YOU’LL BRING

• 5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment.
• Deep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
• Post-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
• Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributors.
• Architectural Fluency: Strong understanding of how to translate technical product specs and "how-it-works" logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs).
• Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between "product built" and "product supported."

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• A trusted advisor to customer CTOs / Chief Architects
• A senior consulting leader within Professional Services
• The final architectural authority across multi‑year, multi‑vendor programmes

How will you make an impact?  

• 1. Professional Services & Consulting Leadership
  • Act as a senior consulting leader within NICE Professional Services for enterprise and complex accounts.
  • Shape and oversee complex transformation programmes, not just individual implementations.
  • Provide direction, assurance, and challenge to delivery teams where programmes drift from architectural, contractual, or outcome‑based intent.
  • Own architectural positioning in statements of work, ensuring scope, assumptions, and dependencies are realistic and defensible.
  • Support Services leadership in managing programme risk, delivery credibility, and executive confidence.
  • Work with Partners and SIs as a peer‑level authority, setting boundaries and governance expectations.
   
  1. Pre‑Sales Leadership & Deal Shaping
     • Commitments are technically and operationally deliverable
     • Designs align to NICE’s true product capabilities and roadmap
     • Delivery risk is surfaced early, not post‑signature
  • Actively engage in strategic pursuits, large bids, and public‑sector procurements.
  • Lead architecture‑level deal assurance, ensuring: 
  • Engage directly with customer CIO / CTO / Chief Architect stakeholders as a consulting peer.
  • Prevent over‑commitment by introducing enterprise‑grade architectural governance early.
   
  1. Architecture Authority Across Delivery & Operations
     • Target architectures, integration strategies, and migration approaches
     • Security, data, resilience, and non‑functional designs
  • Serve as final architecture authority for NICE on assigned strategic accounts.
  • Review and approve: 
  • Support resolution of high‑risk architectural challenges during delivery.
  • Ensure consistency between what is sold, what is delivered, and what is supported long‑term.
  •  
  2. Cross‑Functional Enterprise Leadership
  • Operate horizontally across Sales, Professional Services, Product, Engineering, Cloud Ops, Support, and Partners.
  • Translate enterprise and public‑sector requirements into clear, prioritised input for Product and Platform teams.
  • Resolve ambiguity around ownership, responsibility, and decision‑making at architecture level.
  • Represent Professional Services and customer reality in senior internal forums when required.
   
  1. Governance, Risk & Public‑Sector Readiness
  • Lead architecture‑level consideration of security, data protection, compliance, and regulatory constraints.
  • Own architectural risk assessments on strategic programmes.
  • Ensure solutions are credible in UK public‑sector and regulated enterprise environments.
   
  1. Leadership, Mentorship & Practice Maturity
  • Act as a role model and mentor for Solution Architects and Delivery Architects.
  • Raise architectural and consulting maturity across EMEA Professional Services.
  • Contribute to establishing repeatable enterprise patterns, standards, and guardrails without bureaucracy.

Have you got what it takes?

Required Education, Experience, and Specific Job-Related Skills

• 10–15+ years in enterprise architecture and/or consulting leadership roles.
• Strong background in consulting, SI, or professional services environments (e.g. big 4 trajectory).
• Proven experience leading architecture across large, complex, multi‑year programmes.
• Deep credibility across: 
• Demonstrated ability to operate across pre‑sales and post‑sales contexts.
• Comfortable providing challenge and direction to senior stakeholders.
• Executive‑grade communication and presence.
  Nice‑to‑Have Qualifications
• CX, contact‑centre, data, or AI‑enabled platforms.
• Architecture or cloud certifications (useful, not essential).

• Large enterprise deals are won well and delivered cleanly.
• Fewer architectural escalations late in programmes.
• Clear alignment between Sales, Services, Product, and Cloud Ops.
• Customers recognise NICE as having credible, authoritative architectural leadership.

• Not a delivery programme manager
• Not a junior or mid‑level Lead SA role
• Not a pure product or engineering position

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 9815
Reporting into: Director, Professional Services, CX

Role Type: Individual Contributor

Salary: £50,000 - £55,000 (dependent upon experience) 

Soho, London 
Hybrid working: 3 days in the office Tues - Thurs

The Role

Leading our advertising technology initiatives and campaign optimization strategies, this is an exceptional opportunity for an experienced ad operations professional to drive revenue growth and operational excellence. You'll spearhead complex programmatic campaigns, mentor junior team members, and work strategically with our account management, sales, and product teams across our diverse portfolio of global advertising partnerships.

We're seeking a seasoned ad operations expert with deep Ad Operations knowledge and a passion for innovation. You'll need to be strategic, analytically driven, and capable of managing high-stakes campaigns while developing scalable processes that support our continued growth.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

Campaign Management & Strategy

• Lead end-to-end campaign management in Google Ad Manager (GAM), including complex programmatic deals setup.
• Architect and implement advanced trafficking solutions for premium direct, programmatic guaranteed, and private marketplace deals

Technical Implementation & Troubleshooting

• Troubleshoot and optimize ad code implementation, including GPT (Google Publisher Tags), ad path configurations, and creative rendering issues across web and mobile environments
• Diagnose and resolve complex ad serving problems, including passback chains, ad unit hierarchy conflicts, targeting parameter mismatches, and creative approval workflows
• Implement and troubleshoot advanced ad code integrations, including SafeFrame configurations, lazy loading implementations, and cross-domain tracking solutions
• Resolve ad path and inventory mapping issues, debug JavaScript errors, and optimize ad request parameters to maximize fill rates and minimize latency

Analytics & Performance Optimization

• Develop and maintain sophisticated reporting dashboards using GAM, Google Analytics 4, and third-party analytics platforms to drive data-driven optimizations
• Execute comprehensive campaign performance analysis, identifying optimization opportunities across viewability, CTR, completion rates, and revenue metrics
• Drive revenue optimization through advanced yield management, price floor strategies, and inventory forecasting.

Quality Assurance & Leadership

• Lead quality assurance protocols across all digital touchpoints, including mobile apps, web platforms, and emerging channels
• Line manage junior ad operations staff and establish best practices for campaign setup, testing, and optimization procedures

Skills, Knowledge and Experience

• Proven experience with Google Ad Manager (GAM) and programmatic advertising platforms.
• Deep understanding of the programmatic and direct campaign management
• Proficiency with ad serving technologies, tracking pixels, and campaign measurement methodologies.
• Advanced analytical skills with experience in data visualization tools (Tableau, Looker, or similar).
• Proven ability to manage multiple stakeholders and high-pressure campaign deliveries.
• Experience with mobile app monetization and in-app advertising optimization.

What can we offer? 

• Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a trial, to be reviewed in 2026
• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials

SLSQ327R208

Want to help solve the world's toughest problems with data and AI? This is what we do every day at Databricks.

Databricks operates at the leading edge of the Data and AI space. Our customers turn to us to lead the accelerated innovation their businesses need to gain first-mover advantage in today's ultra-competitive landscape.

As an Emerging Enterprise Hunter Account Executive, you are a sales professional experienced in selling to mid to large sized accounts across the UK and Ireland. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and Partners. 

Always looking for new opportunities, you will close new accounts and expand them. Along with the chance to close exciting deals and solve meaningful problems, we also offer accelerators above 100% quota attainment.

You will report to the Emerging Enterprise Sales Senior Manager, UKI.

The impact you will have:

• Assess your territory and develop a successful execution strategy 
• Use a solution-based approach to selling and creating value for new logo accounts 
• Identify and close quick, small wins while managing longer, complex sales cycles
• Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
• Exceed activity and quarterly revenue targets
• Promote the value of the Databricks' Data Intelligence Platform 
• Ensure 100% satisfaction among all customers

What we look for:

• 1-2 years of experience in a direct account executive/closing role
• Understanding of the data platform and cloud ecosystems
• Some exposure to the software industry and some basic concepts of selling SaaS, Data and Business Value
• Basic understanding on how to research company information and identifying key stakeholders
• Competent with prospecting research and ability to map out key stakeholders
• Adept in selling to technical buyers 
• Understanding of MEDDPICC
• Experience exceeding sales targets/quotas
• Bachelor's Degree or relevant work experience

Job Description: Technical Delivery Manager

Location: London, UK
Work Model: Full-time, onsite at customer location
Role Type: Customer-facing delivery leadership role

Role Summary

We are looking for a Technical Delivery Manager to lead complex technology delivery for a strategic enterprise customer in London. This role requires a strong combination of hands-on technical understanding, delivery ownership, client management, Agile execution, and cross-functional leadership.

The ideal candidate will manage end-to-end delivery across cloud, data, application modernization, AI-enabled engineering, and enterprise integration initiatives. The role is fully customer-facing and requires daily onsite collaboration with business, technology, product, architecture, and engineering stakeholders.

Key Responsibilities

Delivery Leadership

• Own end-to-end delivery across assigned programs, workstreams, releases, and sprint commitments.

• Drive planning, execution, risk management, dependency tracking, and stakeholder communication.

• Ensure delivery predictability across scope, schedule, quality, budget, and customer expectations.

• Manage delivery governance using Agile methodology, sprint ceremonies, release planning, retrospectives, and operational reporting.

• Maintain clear traceability of requirements, user stories, acceptance criteria, UAT sign-offs, defects, and production readiness.

Customer & Stakeholder Management

• Act as the primary onsite delivery interface for customer stakeholders.

• Build trusted relationships with business, product, technology, architecture, security, infrastructure, and operations teams.

• Translate business priorities into actionable delivery plans and technical execution roadmaps.

• Proactively communicate risks, blockers, trade-offs, and mitigation plans.

• Support executive-level reporting, steering committee updates, and escalation management.

• Identify growth opportunities and partner with internal team to build solution proposals

Technical Oversight

• Provide technical leadership across cloud, data, application, integration, and DevOps workstreams.

• Work closely with architects, engineers, QA, DevOps, and data teams to validate technical design and delivery feasibility.

• Ensure alignment with enterprise architecture, security, privacy, data residency, and operational standards.

• Review technical dependencies across applications, data pipelines, APIs, environments, and CI/CD processes.

• Drive production-readiness reviews, performance validation, monitoring, and support handover.

Engineering & Agile Execution

• Lead sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives.

• Manage delivery through tools such as JIRA and/or Azure DevOps.

• Ensure stories are well-defined, estimated, prioritized, and linked to business outcomes.

• Track velocity, capacity, defects, risks, dependencies, and release burn-down.

• Promote disciplined engineering practices, including code quality, peer review, automation, testing, and deployment controls.

Data, Cloud & DevOps Delivery

• Manage delivery across modern data platforms and cloud-native environments.

• Coordinate data engineering, transformation, ingestion, analytics, and reporting workstreams.

• Oversee CI/CD pipeline execution, environment readiness, deployment planning, and release validation.

• Support operational readiness through monitoring, observability, incident response, and continuous improvement.

Required Technical Experience

Strong working knowledge across modern enterprise technology delivery, including:

• Cloud & Platform: Microsoft Azure, AKS, Azure Container Apps, Azure Monitor, Azure SQL, Cosmos DB, Azure Data Lake, Fabric / OneLake.

• Data & Analytics: Databricks, Unity Catalog, Azure Data Factory, PySpark, Python, SQL, Power BI, data pipelines, transformations, reconciliation, and data quality.

• Application & Integration: .NET / .NET Core, Angular, REST APIs, microservices, authentication, authorization, and secure enterprise integration.

• DevOps & Delivery Tools: JIRA, Azure DevOps, GitHub, CI/CD pipelines, release management, environment management, automated testing, and deployment governance.

• AI-Enabled Engineering: Exposure to GitHub Copilot, Claude, Codex, Lovable, or similar AI tools supporting SDLC acceleration, code generation, testing, and productivity improvement.

Required Skills & Qualifications

• 10+ years of experience in technology delivery, software engineering, data platforms, or cloud transformation.

• 5+ years in a delivery management, technical program management, or technical project leadership role.

• Strong experience managing enterprise customers in an onsite, high-touch delivery model.

• Proven ability to lead distributed engineering teams across onsite, nearshore, and offshore locations.

• Strong understanding of Agile delivery, sprint execution, release governance, and production deployment practices.

• Ability to challenge teams constructively on estimates, technical approach, quality, and delivery risks.

• Excellent communication skills with the ability to engage both technical teams and senior customer stakeholders.

• Strong problem-solving mindset with ability to manage ambiguity, dependencies, and escalations.

• Experience in regulated, enterprise, audit, financial services, or professional services environments is preferred.

Preferred Experience

• Experience working with large global enterprise customers.

• Prior exposure to audit, risk, compliance, financial services, or professional services platforms.

• Experience managing cloud data platform programs using Azure, Databricks, Fabric, and Power BI.

• Experience with modernization programs involving .NET, Angular, APIs, microservices, and cloud-native deployment.

• Familiarity with operational support, production readiness, observability, performance testing, and incident management.

• Experience driving value-based delivery, productivity improvement, and AI-enabled engineering adoption.

Key Success Measures

• Predictable sprint and release delivery.

• Strong customer confidence and stakeholder satisfaction.

• Clear governance across scope, backlog, UAT, defects, and release readiness.

• Improved delivery quality, reduced rework, and stronger production stability.

• Effective coordination across business, product, engineering, QA, DevOps, and operations teams.

• Proactive risk management and transparent executive communication.

Ideal Candidate Profile

The ideal candidate is a hands-on technical delivery leader who can operate comfortably with senior customer stakeholders while also engaging deeply with engineering teams. They should be able to manage delivery pressure, bring structure to ambiguity, challenge teams constructively, and ensure that commitments are met with quality and transparency.

This is not a purely project management role. It requires someone who understands technology delivery in depth and can lead from the front in a complex, customer-facing enterprise environment.

THE ROLE

Everpure is seeking an operationally sound, accomplished, and highly motivated Client Solutions Director/SE Manager with a strong background in leading teams, strategy and execution for technical sales. This role will be responsible for setting the technical strategy and direction for one or more global accounts within the Financial Services vertical. This is a hybrid 'working' Strategic Solutions Director/SE Manager  who will perform strategic pre-sales activities while guiding and managing the work of systems engineers aligned to these strategic accounts. This role will provide technical direction to and management of multiple systems engineers on these strategic accounts, while providing primary pre-sales engineering coverage of one or more strategic accounts. The successful candidate will already have strong, established business relationships at the executive level, lead key sales presentations, and provide strategic direction to systems engineers while coordinating multiple resources within multiple accounts to successfully close business for Everpure.

WHAT YOU WILL BE DOING

• Technical Leadership: Define and execute the overall technical strategy for the global accounts under your domain, aligning it with Everpure's broader organizational goals and financial targets.
• Team Development: Lead and inspire a high-performance technical pre-sales culture that represents Everpure and delivers results in bookings, sales development, and overall solution applicability while simultaneously mentoring and developing your team.
• Operational Excellence: Drive operational excellence through data-driven analysis and deep dives into regular territory pipeline and provide technical details to sales forecasting, refine strategies and close deals effectively.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including Product, Marketing, Principal Engineers, Field Solutions Architects, and Customer Success, to ensure that the technical strategy aligns with product development and customer satisfaction initiatives.
• Change Management: Provide technical leadership, and oversight, to the extended Everpure team aligned with your accounts, ensuring seamless execution of strategic initiatives.
• Accountability and Goal Achievement: Hold both the team and yourself accountable to achieve challenging goals while maintaining a forward-thinking approach that anticipates future market trends.
• Executive Communication: Communicate with leaders at all levels, including C-suite, to establish open and trusting relationships that facilitate the alignment of business objectives and strategies.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the long-term success of global accounts.
• Client Advocacy: Act as the technical advocate for your clients within Everpure, ensuring that their needs are met and that they receive the highest level of service.

WHAT YOU BRING TO THE TEAM

• Technical Leadership: Proven leader of direct and globally matrixed teams; demonstrating 5+ successful years of global field technical leadership.
• Industry Expertise: Advanced skill set and experience delivering world class technical solutions for the financial services industry.
• High-Value Technical Sales: Experience supporting large Financial Services accounts, with a proven track record of delivering enterprise solutions that deliver against business outcomes for closing Global Enterprise customers.
• Technical Proficiency: In-depth technical knowledge of Everpure’s portfolio with the ability to take a holistic approach to create business solutions for customers.
• Influence and Credibility: Credibility, savvy, and influence to both understand and scale up and down a customer's organization.
• Global Account Navigation: The ability to adeptly navigate around a global account and quickly understand the internal dynamics.
• Dynamic Leadership: Proven success at effectively alternating between player and coach to drive results.

Position Overview

As a member of the World Wide Strategic Accounts field team, the Cloud Native Architect (CNA) is a senior technologist who owns the technical sales strategy, evaluation program, and architectural vision creating repeatable business with software opportunities with the company’s largest multinational customers. You will guide C‑level and engineering stakeholders through solution discovery, validation, and financial justification, ensuring every engagement results in a technical win and a clear path to enterprise‑wide adoption that delivers the customers business outcomes aligned to the project. Driving Everpure as the standard solution for delivering data-management in the WWSA Segment. Creating market penetration strategy and thought leadership across the entire theater/segment.

The role of a Cloud Native Architect (CNA) is a multifaceted position that serves as a technical bridge between the sales, product, and engineering teams. This role is important for driving revenue growth and enhancing customer relationships by providing technical solutions for a specific set of accounts. Primarily focused on the pre-sales process, the individual in this role will engage with potential and existing customers to understand their business issues and technical hurdles related to Kubernetes. They will deliver tailored product demonstrations, respond to technical inquiries, and work with the Everpure technical field to architect solutions that integrate Everpure offerings with clients' software driven platforms. The responsibilities of the Cloud Native Architect will fall into (5) categories:

• Participation in Lead Generation
• Technical Qualification
• Solution Validation
• Prospect to Customer Transition
• Established Customer Satisfaction

These categories will serve not only as the foundation for the role, but align with the Technical Sales Process to provide the best possible customer experience.

Role Scope

• Theater: Strategics (by theater EMEA/AMER)
• Builds and leads: CNA team pooled to deliver outcomes in aligned theater Strategic accounts
• Role type: Technical Pre-sales Architect

Revenue alignment:

• This role is directly assigned to the Theater Strategics Portworx and Everpure Cloud quota and is expected to meet and exceed TCV Sales goals.
• CNAs have primary vertical/account assignments while also being goaled on overall Theater quota performance, ensuring the team operates as a focused unit without losing shared accountability.

Focus Areas & Key Responsibilities

1. Technical Sales Leadership
• Lead the full Cloud Native  technical sales process life‑cycle, Discovery, Strategy Alignment, Demo, Workshop, POC/POV, and Wrap‑Up to secure the technical decision in deals for WWSA.
• Architect Kubernetes‑centric data platforms spanning multiple regions, clouds, and business units.
• Own the technical sections of proposals, RFx responses, and SOWs.

Financial & Business Value Selling

• Translate technical capabilities into quantified business outcomes that resonate with executive sponsors.

Customer Engagement

• Act as the primary technical face of the company’s Cloud Native portfolio to WWSA teams; orchestrate executive briefings, architecture workshops, and steering‑committee updates. Locating and coordinating with other BU and technical sales stakeholders to deliver outcomes for customers goals.
• Establish a cadence (weekly checkpoints, executive QBRs) aligned to the customer’s program milestones. For NNL and Expansion opportunities.

Thought Leadership

• Evangelize best practices in Cloud Native data management, platform engineering, and cost optimization through conference talks, blogs, and executive roundtables.
• Mentor fellow Cloud Native Architect (CNA) on enterprise engagement methodology and financial value selling.

Co-Seller Collaboration and Leadership

• Interact with the WWSA Sales Global Account Manager, Lead Client Director for each strategic account to bring full Everpure portfolio solutions to customers
• Enablement of Cloud Native Processes, standards and excellence.
1. Lead Generation:
   • Bi-Weekly Interactions should focus on meaningful changes in opportunity status, emerging risks, customer sentiment, deal velocity, and where technical leadership can improve outcomes or remove friction.
   • Quarterly Interactions should support shared planning and reflection, including QBR/QSR collaboration, headwinds and tailwinds, participation effectiveness, and alignment on priorities for the coming quarters.
• Attend industry events to deliver a talk or support booth staff
• Produce technical content in the form of blogs, webinars and podcasts
• Proactively engage contacts in professional network through LinkedIn etc
• Support monthly Hands-on Labs
• Attend Everpure user groups
• Organize community user groups
• Attend co-seller Sales Engineering Manager/Directors team meetings monthly to reinforce alignment, share relevant insights, and ensure consistent technical messaging across teams.
• Collaborate with the Co-seller Technical Sales Directors to co-sponsor targeted PX sales efforts for a small number of priority customers, engaging directly where technical leadership can materially influence outcomes.
• Other duties as assigned by Technical Sales Leadership
2. Technical Qualification: 
   • An overview of their current architecture
   • Review of Everpure Capabilities critical to the customer and their project
   • A proposed solution including an updated architecture with Everpure data management and key components
   • Success criteria for the proposed solution and method to demonstrate (demo, workshop, POC/POV)
• Review information gathered as part of Sales Stage 1
• Discuss the opportunity with the AE to identify missing data related to BANT and/or other qualifiers.
• Capture the project success criteria from the customer
• Create a mapping to the desired Business Impact & Outcomes
• Review & document the customers current state
• Document technical pain points & focus areas
• Review the Assessment Scorecard to ensure alignment with the customer
• Document the technical details and other data points in SFDC
• Present the proposed Evaluation Program, based on information gathered from the discovery phase:
• Other duties as assigned by Technical Sales Leadership
3. Solution Validation:
• Provide a capabilities demonstration to the prospect
• Conduct an Technical Workshop with the prospect to gather deeper solution configuration parameters, discuss additional benefits, and highlight specific solution capabilities
• Plan and coordinate a Proof Of Concept/Value that will address the customers outstanding solution parameters
• Provide a POC/POV outcomes report that highlights the testing completed as part of the POC/POV, the relevant outcomes, and the overall business value to the customer.
• Other duties as assigned by Technical Sales Leadership
4. Prospect to Customer Transition:
   • High-level Project Plan
   • Key Milestones
   • Customer Key Technical Contacts
   • External Integration Overview
   1. Observability 
   2. Identity Management
   3. Security Requirement
   4. Any additional Integrations
   5. 5. Other dependencies to begin the project (Hardware, Platform, etc.)
• Introduce & explain fixed scope installation services
• Coordinate scoping of Professional Services (if needed)
• Discuss the value of BCS (Business Critical Services) and propose
• Discuss the value of SA (Solution Architect) Hours and propose
• Discuss the value of a CSM (Customer Success Manager) and propose
• Discuss customer training/certification credits and propose
• Prepare Transition Documentation:
• Other duties as assigned by Technical Sales Leadership
5. Established Customer Satisfaction:
• Establish a regular cadence beginning 90 days post deal close and continuing quarterly
• Review product expansion and feature adoption as part of quarterly cadence
• Document RFEs and usability concerns
• Provide release updates and updated roadmaps
• Other duties as assigned by Technical Sales Leadership

#LI-ONSITE

THE ROLE

Director, Cloud Native Architects (CNA) EMEA leads and develops a team of CNAs and sets the standard for technical execution, executive engagement, and adoption outcomes across a range of EMEA Enterprise accounts. The role is accountable for building a repeatable operating system that improves deal quality, increases opportunity predictability, and drives measurable revenue impact (ARR/NRR) in partnership with the Theater Sales organisation, Product teams, and regional stakeholders.

Success is reflected across People / Process / Partnership / Product, deliberately prioritised to maximise the Director’s most constrained resource: time.

• People: Building, developing, and inspiring a high-performing team with strong technical credibility and ownership.
• Process: Applying context and rigor in ways that improve focus, decision-making, and execution without creating unnecessary overhead.
• Partnership: Strengthening collaboration with sales, product, and partner stakeholders to improve alignment and shared outcomes.
• Product: Maintaining sufficient product understanding to guide technical decisions, shape meaningful feedback, and support effective field execution.

Scaling model (System Builder): The Director scales impact through a disciplined cadence, clear ownership across a small team, and account-domain expertise, not by attending more internal meetings.

Role Scope

• • Theater: EMEA Enterprise
  • Builds and leads: CNA team pooled to deliver outcomes in aligned EMEA Enterprise accounts
  • Role type: People manager + overall technical sales account oversight

Revenue alignment:

• • This role is directly assigned to the Theater Enterprise Portworx and  Everpure Cloud quota and is expected to meet and exceed TCV Sales goals.
  • The Director is accountable for measurable increases in ARR and NRR across a range of Enterprise accounts.
  • CNAs have primary account assignments while also being goaled on overall Theater quota performance, ensuring the team operates as a focused unit without losing shared accountability.

WHAT YOU'LL DO

1. Build, Develop, & Inspire a Team of Top Performers:
   • Hire/onboard quickly with clear expectations, coaching, and development plans.
• Build and maintain a strong bench of Technical Sales talent aligned to current and future needs.
• Partner with recruiting to attract, hire, and onboard high-quality candidates in a timely manner.
• Coach and develop direct reports through regular feedback, mentorship, and clear expectations.
• Curate & maintain Individual Development Plans that support both role effectiveness and long-term career growth.
• Foster an inclusive, collaborative team environment that encourages learning, ownership, and accountability.
• Establish a coverage model that assigns primary accounts and defines domain ownership within global accounts (BU/geo/platform), with explicit escalation criteria.
• Support personnel development in alignment with HR guidelines and company values.
2. Provide Sales Process Oversight, Guidance, and Feedback: 
• Guide CNAs in applying the Technical Sales Process to improve opportunity focus, deal quality, and execution.
• Use opportunity data as a decision-support and coaching tool, not an activity-reporting mechanism.
• Drive disciplined prioritization and disqualification to protect scarce CNA capacity.

3. Co-seller + partner alignment that improves outcomes:

• Run a regular cadence with co-seller Technical Sales leaders focused on meaningful changes in status, risk, sentiment, velocity, and where technical leadership removes friction.
• Co-sponsor targeted Portworx and Pure Storage Cloud efforts for a small number of priority customers where technical leadership materially influences outcomes for the entire Pure Storage portfolio.
• Establish recurring partner cadences focused on progression, readiness, pipeline health, and risk reduction.
  
  
4. Coordinate Feature & Solution Feedback with Business Units :
• Lead bi-weekly working sessions with Product Managers and peers to align on releases, readiness, and feature evolution. 
• Provide synthesized insight tied to real deployment/adoption patterns (patterns > isolated requests).
• Prioritize RFEs for clarity and meaningful customer impact over volume/noise

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers

As a member of the Global Communications and Corporate Affairs team, you will help the company explain our approach to safety and platform policies – both proactively and reactively - to key stakeholders in markets across the EMEA region. As the Roblox platform evolves – in functionality, demographics, and geographies – you will be responsible for explaining our Community Standards and other rules. Safety is foundational to the Roblox Platform and your work would have a special focus on highlighting work to foster safety and civility. This work is particularly relevant as global events unfold – often on the Roblox platform – and new legislation/regulation is considered. You will engage in face-to-face meetings with commentators and other opinion formers, develop print and web-based material supporting these campaigns, and counter misinformation that might interfere with our business and ability to serve our community. You are passionate about our mission, the community Roblox serves, and the policy issues Roblox needs to address. You should have a good understanding of consumer technology/social media, online safety, content enforcement, privacy, and policy.

This is a one-year fixed-term contract reporting to the Sr. International Communications Director. The role is remote-based in either the UK, Belgium or the Netherlands.

You Will:

• Advise and collaborate with various teams, including product, public policy, legal, international expansion, and Trust & Safety to develop a comprehensive communications strategy that builds awareness on our safety efforts across key EMEA markets - with a particular focus on UK, Germany, France, Netherlands and Türkiye.
• Successfully handle high-profile and fast-paced issues while remaining calm and demonstrating good judgment.
• Apply your deep understanding of the media landscape and media relationships to build relationships and strategic recommendations that help drive and support business objectives.
• Develop company positions on key issues as well as the strategy for reactive and proactive communications plans.
• Provide recommendations and propose specific messages for potential changes in product policy.
• Draft press releases, blogs, FAQs, and key messages.
• Brief spokespeople and staff interviews.
• Identify and proactively present stories to highlight Roblox’s decisions and efforts around trust, safety and civility.

You Have:

• 10+ years of experience in communications, ideally including considerable experience in a technology company
• Proven-track record developing and implementing corporate communications plans aligning internal, external, and partner communications against business priorities
• Confirmed performance handling communications in crisis and critical situations, including crafting clear directives and follow-through
• Positive relationships with key journalists and influencers in tech, policy, and business press
• Experience as on the record spokesperson and communicator on complex topics, including policy or legal topics (ideally including broadcast interviews)
• Excellent written and verbal communications skills
• Ideally, proficient language skills in at least one non-English language (German and/or French preferred)

The Impact You’ll Be Contributing to Moloco:

Moloco has the fastest growing mobile DSP and our Implementation team plays a key role in supporting our customer base by onboarding and scaling accounts during their crucial first 90 days. As an Implementation Manager you will work closely with the New Business Sales team to ensure a smooth handover from sales, build outstanding client relationships, and sustainably scale new accounts before handing over to our Growth team to continue the partnership after the 90 day window.

The ideal candidate will have great communication skills, a track record of developing strong client relationships, and the ability to spot revenue opportunities. These softer skills will need to be backed up with strong technical capabilities and an eye for detail since accurate set-up, reporting, and campaign management is critical in the early stages of our client partnerships.

The Opportunity:

• Fully comprehend the advertiser's marketing needs to effectively communicate how our programmatic solution can help achieve their goals.
• Analyse campaign data to understand performance and use data to suggest  optimisations and/or upsell other solutions for the advertiser.
• Identify account growth opportunities, and ensure that high growth accounts are set up for success before handed off to the Growth team.
• Work with the Growth team to ensure a successful transition into long term account management.
• Work with the Product, Data Science, and Engineering teams to feedback client experiences and build or iterate client solutions as customer needs arise.
• Understand the mobile ecosystem and stay current on industry trends, using this knowledge to offer actionable insights to customers.
• Provide Actionable Debriefs on both successful and unsuccessful campaigns to help guide the New Business Sales team.
• Travel as needed to key industry events and conferences.

How Do I Know if the Role is Right For Me? 

• Mobile Advertising experience, preferably in Account Management.
• Knowledge of the programmatic ecosystem.
• Excellence in logical thinking, problem solving and familiarity with big data and numbers.
• A strong ability to look beyond what a customer says and identify what solutions available actually can help meet their needs.
• An eye for detail in specific campaigns that can then be explained and actioned upon easily by customers who may not be as familiar with the programmatic space.
• Ability to quickly get together reports that tell the story you are trying to convey to a new partner, to get them situated for success on the platform.
• Great communication skills. Over Communicate.
• Strong ownership mentality and a curious approach to problem solving.
• Passions for continuous growth and success of the organisation, as well as yourself.
• Team player and the ability to adapt to a fast growing/changing company.
• Fluent in English.

JOB TITLE: Sales & Service Lead 

Role Objective: 

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

Sales & Service Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s values
• Proof of right to live and work in the UK 

Sales & Service Lead Schedule: 

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies Alo’s Guiding Principles
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

• The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 
 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

#LI-JJ1

#LI-4

#li-onsite

Department Overview:

As part of the broader PlayStation Studios Insights & Personalization group, we provide timely, actionable insights along with the tools to create exciting and memorable experiences for players. Our organization partners with some of the best game studios in the world—including the teams behind Helldivers 2, God of War, Horizon, and Marvel’s Spider-Man.

The Player Engagement Services (PES) team is responsible for the development of cost-effective and ubiquitous solutions that empower PlayStation Studios teams to efficiently deliver curated, privacy-minded experiences and engage with our players at scale.

About the Role:

We are looking for an experienced Technical Program Manager to join the Player Engagement Services team. In this role, you will act as the critical bridge between our partner game studios, internal stakeholders, and development teams.

Your primary focus will be facilitating the implementation of PES tooling and empowering studios communicate and engage with players in exciting new ways. You will manage the technical onboarding process, ensuring that our engagement, personalization, and live-ops tools are successfully integrated with both technical and non-technical studio stakeholders. You will work to understand studio technical requirements, facilitate data and privacy pipelines, manage integrations against product milestones, and drive the feedback loop that shapes the future of our internal toolset.

Responsibilities

Tooling Implementation & Studio Facilitation:

• Drive the end-to-end integration and onboarding of PES tooling (technical implementation, tooling APIs, data pipelines, and operational best practices); ensuring studios can create, deliver, experiment, and optimize player experiences.

• Serve as the technical liaison between assigned game studios and the PES department; translating studio requirements into clear technical specifications and backlog items.

• Coordinate with studio engineering and production teams to align tooling integration milestones and releases with game development roadmaps.

• Guide studios to success with hands-on tool use and education throughout the product lifecycle, including highlighting cross-studio knowledge sharing and best practices (i.e. both during technical onboarding and during ongoing operations)

Process Management & Feature Prioritization:

• Own studio focused rituals with regular touchpoints to ensure ongoing integration and operational needs are identified.

• Work with Principal TPM to develop holistic program roadmaps that account for various studio requests and needs, aligning with overall development capacity and business objectives.

• Proactively identify friction points, opportunities, and feedback on tooling features and operations with assigned studios.

• Identify and understand the program’s critical path activities; proactively identify dependencies between the platform team and game teams.

• Monitor tooling and integration health to protect player-facing milestones, flagging risks to leadership (e.g., integration blockers, timeline slips) and articulating mitigation strategies.

• Maintain up-to-date documentation on integration processes, feature asks, studio milestones, and operational success metrics.

Qualifications

• Experience: 5+ years of experience in Technical Program Management, Technical Production, or Engineering Management, preferably within the games industry or platform services.

• Technical Fluency: Ability to understand complex engineering issues, data workflows, schemas, and engine considerations.  Proven ability to build alignment across cross-disciplinary teams (Engineering, Product, Analytics, Creative) and "translate" between central platform teams and game studios.

• Agile Expertise: distinct experience acting as a TPM in an Agile environment (Scrum/Kanban), with proficiency in JIRA and Confluence.

• Communication: Superior organizational and communication skills. Track record of successfully influencing without direct authority across multiple, independent teams.

• Problem Solving: A proactive self-starter who can navigate competing priorities and ambiguity, while finding ways to solve or pre-empt problems in a fast-paced environment.

Bonus Points

• Experience working directly with game teams as part of a larger cross-functional publishing or technical organization.

• Previous experience launching or managing live-service games or integration of backend services (telemetry, matchmaking, commerce, data architecture).

• Enthusiasm for the games industry and a deep understanding of how players engage with modern games.

• Familiarity with external and global development teams

We are looking for a creative, diligent Senior Software Engineering Manager who will be responsible for driving the engineering teams researching and developing the next generation of PlayStation's testing technology. This technology - including automation tools, framework and CI infrastructure - is used to analyze the quality of front end workflows on the PS5.

As a Senior Manager, Software Engineering (Quality Engineering), you will lead and develop a team responsible for ensuring high-quality software delivery across multiple products and platforms. This role shapes quality strategy, drives engineering excellence, and enables efficient, reliable release processes. You will work cross-functionally and lead a distributed team across locations, embedding quality practices throughout the development lifecycle. The position entails collaboration with quality management leadership, different internal departments, as well as open source software communities. Together we will build an environment oriented to trust, open communication, creative thinking and cohesive team effort. You will also work closely with your peers and leadership to establish project prioritisation, team goals and overall quality.

What you'll be doing:

• Lead, mentor, and develop a distributed team of quality engineers across multiple products and platforms.
• Manage and support remote team members, fostering effective collaboration across geographically dispersed teams.
• Define team member development and career path opportunities with team members and mentor them to achieve goals.
• Monitor and review everyone’s performance, deliver regular performance appraisals.
• Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your teams.
• Lead day-to-day activities of engineering team using Agile/Scrum methodology.
• Define and implement quality engineering strategy, vision, and best practices to support reliable and efficient software delivery.
• Partner with product and development teams to define test strategies, acceptance criteria, and release plans.
• Identify, assess, and communicate risks to delivery timelines and product quality.
• Lead all aspects of delivery for general technical architecture and infrastructure to support the continued development of projects, including tools and pipelines.
• Research and craft new tools for overcoming inefficient processes by automating work.
• Advocate for reducing technical debt, improving test coverage, and maintaining engineering standards.
• Lead retrospective analysis of activities and champion continuous process improvement.

What We’re Looking For:

• At least five years in a people management role. Proven success in people management including mentorship. Past experience supervising people managers is strongly preferred.
• Effective leading of multiple Agile teams in quality and testing engineering domains. (Software engineering managers with deep experience and understanding of testing groups and processes should also apply.)
• Outstanding verbal and written communication skills, which encompass presenting to senior leadership, product managers, software engineers, project managers, and customers.
• Significant experience with software engineering practices, software automation and testing systems (for example, Jenkins).
• Proficient in Python programming. Enough C++ experience to provide guidance in larger architectural discussion and occasional code review.
• A solid understanding of the software development lifecycle, and applying proven software methodologies to testing and driving reductions in technical debt.            

Nice-to-haves

• Machine learning background.
• Prior experience with console or PC game development.
• Past experience with cloud computing and containerization.
• Development and debugging tools experience on Windows.

As a Data Science Manager, you will lead both people and innovation in experimentation and causal inference, helping shape the future of decision-making and product innovation at SIE. This is a hands-on leadership role blending technical depth with managerial responsibilities. You will drive cutting-edge research in experimentation methodologies while mentoring and guiding a team of data scientists. You’ll be responsible for elevating our experimentation strategy, fostering a culture of curiosity and rigor, and helping cross-functional teams deliver player-first experiences through strong evidence-based decisions.

What You’ll Be Doing:

• Lead a team of data scientists focused on experimentation and causal inference; provide technical direction, career development, and mentorship.
• Drive innovation in experimentation research by developing and overseeing new methodologies and frameworks that improve the quality, speed, and scalability of experiments.
• Guide the advancement of experimentation infrastructure and tooling, incorporating statistical and machine learning methods to refine analysis capabilities.
• Partner with product managers, game studios, and business leaders to identify high-impact experimentation opportunities and ensure alignment with PlayStation’s strategic goals.
• Act as a thought leader in experimentation and causal inference, evangelizing best practices and fostering learning across teams.
• Contribute directly to research and prototyping of novel experimentation techniques that address complex real-world constraints, such as user behavior variability and data limitations.
• Champion the growth of a data-driven culture by advocating for experimentation standards, ethical practices, and reproducibility.
• Represent the team’s insights, innovations, and impact across the broader data science and product communities within PlayStation.
• Stay abreast of emerging developments in experimentation, causal inference, and applied machine learning to continuously evolve our capabilities.

What We’re Looking For:

• Master’s Degree or equivalent experience in Applied Math, Economics, Statistics, Computer Science, or related field. Ph.D. or equivalent experience preferred.
• Strong familiarity with the gaming industry and contemporary gaming experiences.
• 6+ years of experience in data science, including hands-on work in experimentation, with at least 2+ years in a formal people management or technical leadership role.
• Proven track record of leading experimentation innovation and scaling frameworks within a dynamic business environment.
• Proficiency in SQL and statistical programming languages (e.g., R or Python), especially for causal inference, experimental analysis, and scalable modeling.
• Expertise in causal inference techniques and designing both randomized and quasi-experiments.
• Demonstrated ability to collaborate cross-functionally and influence data strategies that inform business and product decisions.
• Excellent communication and storytelling skills, especially in conveying complex concepts to non-technical stakeholders.
• Experience working with modern data engineering and visualization tools (e.g., Airflow, Git, Tableau, MicroStrategy).
• A strong sense of ownership and an inclusive leadership style that encourages collaboration and innovation.

The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing 

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Establish strong relationships internally, too as part of a larger collaborative team

• Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Consumer and/or SaaS application deployments 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
• BA/BS/MS or related discipline or equivalent work experience required

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P15368_3362217

We’re seeking a Senior Client Account Manager for the EMEA region within Large Customer Sales. This person will closely collaborate with Client Partners on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. 

Please note that this role is required to be based out of London.

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed clients’ marketing goals.
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with the largest and most complex clients of Reddit to drive year-on-year revenue growth.
• Lead and execute campaign launches from start to finish and deliver insightful optimizations to agency and client partners
• Identify, strategize, and win incremental revenue opportunities of existing advertiser base to grow in-quarter revenue growth.
• Ongoing management of internal account operations (revenue delivery and troubleshooting issues)
• Educate brands and media agencies, effectively communicate value proposition and best practices
• Consult clients on their awareness and direct response objectives, and partner closely with Client Partners to craft thoughtful and creative media plans
• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Proactively and continually identify areas of improvement
• Mentor and train other team members.

Required Qualifications: 

• 8+ years of experience in advertising sales and account management, 
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Strong work ethic and growth mindset
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience

Benefits:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Bike to Work scheme
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Get to know the role

• Job Title: Trade Compliance Analyst, Europe
• Job Summary: The Trade Compliance Analyst role will be responsible for supporting The Pokémon Company International trade compliance program in the European region (UK & EU). This role will promote the sustainability and longevity of the program by developing and implementing guidelines and procedures, identifying improvement opportunities, building the governance program, and assisting with projects and new programs to support trade compliance initiatives as needed.
• People Manager: No

What you’ll do

• Build and execute the trade governance program for the European region.
• Develop guidelines and training content to promote cross-functional understanding of trade compliance.
• Assist with the development and maintenance of work instructions and SOPs related to import and export processes.
• Utilize expertise in researching regulations, policies, and best practices in relation to compliance issues such as valuation, drawback, reconciliation, and forced labor.
• Assist in the implementation of corrective actions resulting from internal audit findings and compliance assessments.
• Work with cross-functional partners (Logistics, Product Development, Brokers, etc.) to identify and support process improvements.
• Implement improvement plans and automation of manual processes to drive operational efficiencies and enhance compliance.
• Support Restricted Party Screening process.
• Assist in maintaining the HTS Classification process and database.
• Assist in validation and recordkeeping related to Free Trade Agreements.
• Work effectively across time zones.               

What you’ll bring

• 4+ years of relevant professional experience in import/export operations and European trade compliance.
• Bachelor’s degree or equivalent, in Logistics, Trade Compliance, Business Administration or a demonstrated equivalent level of applicable experience.
• Experience in identifying compliance risks and recommending solutions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication, and interpersonal skills, including an ability to effectively communicate across all levels and functions of an organization.
• Strong experience with process improvement and cross-functional collaboration.
• Demonstrated experience in planning, execution, and delivery of projects.
• Key technical areas of focus include: import/export filing; customs reporting requirements; HS classification; country of origin, product valuation; special trade programs; Incoterms; customs procedures, recordkeeping requirements; among others.
• English fluency required, additional European languages a plus.
• Team player, fast learner, self-motivated, result oriented.
• Oracle GTM experience preferred.

Base Salary Range: For this role, new hires generally start between £47,600.00 - £63,300.00 per year. The full range is £47,600.00 - £85,600.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1  #LI-Hybrid

Get to know the role

• Job Title: Transcreation Specialist (Spanish/English Bilingual)
• Job Summary: This role will translate, proof, edit and review a wide variety of video game and brand-related material such as press releases, websites, social media copy, and video subtitles, from English to Spanish, as well as helping to provide linguistic support to other brand- and marketing-related projects where appropriate.
• People Manager: No

What you’ll do

• Work with the Transcreation and Editing teams to adapt videogame marketing material to meet high linguistic quality and cultural requirements, following appropriate product specific-terminology glossaries and language style guides to ensure consistency and cultural conformity.
• Take responsibility for day-to-day tasks, developing functional experience across a range of Pokémon videogame marketing products and task types. Translate, edit, review, and proof a variety of company-wide marketing materials, such as video scripts and subtitles, website copy, patch notes, LiveOps text, social media posts, Organised Play rulebooks and event information, and marketing copy for other purposes such as digital assets and printed materials, and edit for grammar, punctuation, spelling, style, tone and slang, as well as ensuring that all marketing translations faithfully and consistently communicate stakeholders’ intended messaging.
• Maintain close and consistent communication with other Transcreation Specialists and the Transcreation Management team, managing individual time and bandwidth alongside the teams’ to ensure across-the-board coverage for our wide range of day-to-day tasks.
• Ensure consistency in style and terminology.
• Adapt text information to suit the needs of various audiences.
• Interact daily with other teams and departments on matters of terminology and style.
• Ensure consistency by applying a sound knowledge of the brand and internal guidelines, supporting new members of the team in gaining an equal level of knowledge.               

What you’ll bring

• Three (3) to four (4) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Ability to adapt to using specialised technical programs and workflows quickly.
• Demonstrated ability to translate, edit, revise and/or rewrite text-based content in language of expertise.
• Demonstrated attention to detail and proven experience handling multiple simultaneous projects, including publishing under regular deadlines.
• Exceptional communication, time management and teamwork skills. Experience working as part of a small team an advantage.
• Ability to work flexibly in an environment that features tight deadlines and shifting schedules.
• Must have native-speaker or fluent level proficiency in language of expertise, as well as fluent English. Knowledge of other FIGSL languages desirable.
• Knowledge of MemoQ is a plus, as is knowledge of asset review tools such as FrameIO and subtitling software.
• Experience in the gaming industry and/or knowledge of the Pokémon brand is a plus.
• Knowledge of Microsoft Office Suite.

Base Salary Range: For this role, new hires generally start between £37,300.00 - £48,700 per year. The full range is £37,300.00 - £65,300 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1  #LI-Hybrid

POS-P281

The Role

HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK. 

In this Role you’ll get to: 

• Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years. 
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them. 
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
• Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them

If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

To excel in this role you will need to have:

• Fluency in written and spoken English & a Nordic language 
• 2+ years of experience in a client-facing or account management role,
• Business savvy with consultative, problem solving, and issue resolution skills
• Strong knowledge of the media/digital landscape
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
• Super organised, quick learner who works well under pressure
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
• Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates

The presales mission is to sell better to reduce turn rate and to push for value-driven propositions that solve for customers. 

As a Corporate Solutions Engineer, you will partner with the sales organization seamlessly to drive the execution of prospective and expansive deals. You will utilize your technical knowledge to become a trusted partner with sales and services.

What will your day-to-day look like? 

• Building and maintaining relationships with sales reps, partners, customers and other internal stakeholders
• Gaining knowledge of HubSpot products for better-proposed solutions
• Understanding customer challenges and how to deliver technical value to meet their business goals and objectives
• Participating and directing projects relevant to presales, sales, and the wider business
• Coaching and mentoring less experienced team members

What do you need to succeed in this role? 

• Fluency in written and spoken English & Dutch
• PreSales, technical consultant/sales role or similar (6+ years)
• Experience working with internal teams and stakeholders and dealing with external customers 
• You are open to admitting mistakes and believe that actionable feedback is a great way to learn and grow
• You enjoy collaborating with different teams and are motivated to develop yourself
• You have HEART

What are the perks that come with this role?

• Constant learning - HubSpot product is frequently updated and you need to be aware of all the new features.
• Supportive team - your peers and Manager will be there to set you up for success.
• Professional Development - career progression in PreSales, or transitioning to other teams; Mentorship, and Team Lead Programs. 
• Benefits - check out here

The presales mission is to sell better to reduce turn rate and to push for value-driven propositions that solve for customers. 

As a Corporate Solutions Engineer, you will partner with the sales organization seamlessly to drive the execution of prospective and expansive deals. You will utilize your technical knowledge to become a trusted partner with sales and services.

What will your day-to-day look like? 

• Building and maintaining relationships with sales reps, partners, customers and other internal stakeholders
• Gaining knowledge of HubSpot products for better-proposed solutions
• Understanding customer challenges and how to deliver technical value to meet their business goals and objectives
• Participating and directing projects relevant to presales, sales, and the wider business
• Coaching and mentoring less experienced team members

What do you need to succeed in this role? 

• Fluency in written and spoken English & Dutch
• PreSales, technical consultant/sales role or similar (6+ years)
• Experience working with internal teams and stakeholders and dealing with external customers 
• You are open to admitting mistakes and believe that actionable feedback is a great way to learn and grow
• You enjoy collaborating with different teams and are motivated to develop yourself
• You have HEART

What are the perks that come with this role?

• Constant learning - HubSpot product is frequently updated and you need to be aware of all the new features.
• Supportive team - your peers and Manager will be there to set you up for success.
• Professional Development - career progression in PreSales, or transitioning to other teams; Mentorship, and Team Lead Programs. 
• Benefits - check out here

Own the strategic direction of a high-performance B2B SaaS website — and set the standard for how marketing websites drive revenue.

We’re looking for a Principal Digital Experience Engineer to join our Marketing team in Helsinki, Dublin, Amsterdam, or the UK.

Our website is our most important marketing asset — it’s where pipeline starts, where brand perception is formed, and where every campaign and paid media dollar ultimately lands. We don’t need another strong engineer who can build things. We need a recognised authority who can decide what should be built, why, and how — someone who sets the technical strategy for our entire web presence and is accountable for the outcomes.

This is a Principal-level individual contributor role (IC5). You’ll make architectural decisions, define engineering standards, influence senior leadership, manage external partners, and shape how the organisation thinks about digital web experience as a growth lever. You can and will get your hands dirty in the code when it matters — but your primary value is strategic ownership, technical authority, and the judgment to know where your time creates the most leverage.

The stack: Astro.js, TypeScript, Sanity (headless CMS), integrated with HubSpot, Google Tag Manager, Google Analytics, and Zendesk.

The strategic responsibilities you’ll own…

• End-to-end technical strategy for the marketing website — platform, stack, infrastructure, and architecture decisions that you make and are accountable for at the organisational level
• Website builds and redesigns from strategy through launch — you define technical requirements, set engineering standards, oversee delivery, and ensure the final product meets performance, accessibility, and brand standards
• The technical foundation for conversion optimisation and experimentation — designing site architecture where A/B testing, personalisation, and rapid iteration are first-class capabilities. You enable the growth team to move fast; you’re not the person running the tests
• Site performance, Core Web Vitals, uptime, and technical SEO health — developing and documenting performance methodologies that become organisational standards
• The website data layer — defining event architecture and tracking standards that feed the broader BI strategy, working with Data Architects and Analysts
• Content infrastructure strategy in Sanity — designing content models, reusable blocks, and ingestion pipelines that enable a “Create Once, Publish Everywhere” approach across the organisation
• AI strategy for the website — evaluating and championing where AI-driven personalisation, dynamic content, conversational interfaces, and intelligent search can measurably improve the visitor experience or conversion rate
• External partner management — briefing agencies and contractors, reviewing output quality, and making strategic build-vs-buy decisions
• Strategic influence — shaping how senior leadership and external stakeholders think about web as a growth lever, bringing data-backed recommendations, and influencing decisions well beyond your immediate scope

Where you’ll roll up your sleeves…

You’re not above the code — you’re selective about when you’re in it. You’ll get hands-on when the work is high-stakes, architecturally significant, or when you need to set the standard that others will follow. In practice, that looks like:

• Writing and reviewing TypeScript, Astro.js components, and Sanity integrations when the work is foundational or sets a pattern for others
• Managing deployments through GitHub, owning code quality for critical paths, and defining the engineering practices and documentation that keep the site resilient
• Monitoring and optimising Core Web Vitals and mobile performance — diagnosing and resolving issues that require deep technical expertise
• Implementing AI-driven features where you need to evaluate feasibility, set the approach, or prove the concept before handing off
• Building the first version of content models, ingestion pipelines, or integration patterns that engineers across departments will extend

How you’ll raise the bar…

• Mentoring and coaching colleagues at all levels on web best practices, modern development approaches, and AI tooling — acting as a role model across the organisation and potentially the broader industry
• Sharing knowledge proactively through documentation, internal sessions, and external contributions
• Collaborating as a credible technical peer with product and platform engineering teams across departments — not just marketing colleagues

This position is for you if you have…

• 12+ years of professional web development experience, with at least 5 years in B2B SaaS at a senior or principal level
• Deep, hands-on expertise with Astro.js and Sanity; candidates from a Next.js or similar TypeScript-first framework background will be considered provided they can demonstrate Sanity depth and a clear path to ramping up on Astro
• A proven track record of leading major website projects with significant strategic and organisational implications — not just building, but deciding what gets built and being accountable for the outcome
• Experience designing experimentation and personalisation infrastructure — A/B testing frameworks, dynamic content delivery, and the architectural patterns that enable growth teams to move fast at scale
• Strong understanding of technical SEO at a systems level — architecture, rendering strategies, structured data, and crawlability — approached as an engineering discipline that creates compounding gains
• Strong experience with headless CMS architecture — ideally Sanity, but Contentful or equivalent is relevant. Comfortable designing content models, reusable modular blocks, and COPE content pipelines
• Deep experience with the web analytics and tracking layer — event architecture, GTM, and data collection implementation
• Experience integrating with marketing automation and analytics platforms (e.g., HubSpot, Marketo, Segment, Google Analytics/GTM)
• Significant experience working within and actively improving structured engineering workflows — version control, branching strategies, PR review processes, deployment pipelines, and incident management
• Proven ability to collaborate as a credible technical peer with product and platform engineering teams across departments
• Practical, daily use of AI development tools (Cursor, GitHub Copilot, Claude, etc.) and experience implementing AI-driven site features with measurable outcomes
• Demonstrated ability to influence senior leadership and external stakeholders through technical expertise and strategic thinking
• A track record of developing new approaches, methodologies, or standards that have been adopted across an organisation or recognised within the industry
• The ability to communicate technical trade-offs in plain language to non-technical stakeholders and influence decision-making at all levels

To be clear about what this role is and isn’t…

This is a strategic technical leadership role that happens to require deep engineering capability — not an engineering role with some strategy attached. You’ll be assessed on the decisions you make, the standards you set, and the outcomes you drive — not on lines of code shipped.

• You won’t be responsible for product/application development — this is a marketing-focused role
• You won’t be writing content or designing creative — you’ll work with content and design teammates to bring their work to life on the web
• You won’t be doing basic maintenance tickets daily — but if something is broken, you don’t leave it unfixed
• You won’t own data analysis, reporting, or conversion and growth strategy — you’ll be the authoritative technical voice responsible for technical execution and strategic technical leadership

Benefits we offer…

• Competitive compensation package, including equity
• Great work equipment and home office allowance for those in fully remote locations
• Health care benefit and leisure time insurance
• Annual €1,000 personal learning budget
• Sports and wellbeing allowance

#LI-HYBRID

ABOUT THE TEAM

We are looking our next Technical Program Manager to join our energetic and innovative team that is passionate about expanding autonomous maritime vessel capabilities within a cutting edge environment to advance the state-of-the-possible in subsea robotics.

Anduril’s Maritime team develops, tests, deploys, and sustains the Anduril Maritime Fleet in challenging operational environments worldwide. Working across product, engineering, business development, logistics, and operations, our next Maritime Technical Program Manager must be a technical leader with the expertise to evaluate, qualify, manage, and advocate for an increasing number of sophisticated parallel pursuits. This role is crucial in ensuring that each initiative aligns with the company's strategic direction and receives the appropriate resourcing, balancing innovation with practical execution to drive the business line's success. You will be required to learn new technical concepts and employ them quickly. You will be expected to use your technical knowledge in conjunction with your program management skills to lead cross-functional efforts and deliver the best outcome for Anduril and the customer.

WHAT YOU'LL DO

• Work within a team of multidisciplinary engineers and specialists throughout the life of Autonomous Underwater Vessels (AUV) through integration, test, verification, and demonstration efforts.
• Ensure successful execution of programs in accordance with desired requirements, on schedule, and on budget.
• Technical Ownership: Drive technical outcomes through meticulous understanding of system performance, managing incident response and after-action, using metrics to derive insights into areas for improvement, quantifying the improvements made through investment in those areas, and maintaining a clear understanding of the state of the system that can be communicated to the customer.
• Customer Engagement: Interface with MoD customers and be able to represent the technical aspects of the Maritime portfolio. Serve as the “voice of the customer” for follow-on business capture efforts and activities.
• Test Event Execution: Support the Engineering team in integration, testing, and debug in a high-paced environment. Lead formal testing efforts by generating test plans, identifying resources needed, and supporting mobilization logistics. Lead offshore AUV test events when required (typically multiple-day test events with occasional multiple -week deployments)
• Project Planning: Develop project scope and manage changes through the life of the project. Identify, track, and manage project risks. Generate and maintain project schedules.
• Contract Management: Provide contract management support including statements of work, change orders, financial management, terms and conditions, data rights assertions, etc. Manage deliverables, including routine status updates and final delivery to the customer.
• Autonomous Execution: Autonomously execute on broad and/or ambiguous requirements from external clients. Demonstrate high ownership on all pieces of work. Become a trusted partner to Anduril’s engineers.
• Travel: to support customer meetings and testing approximately 25%-40% of the time.

REQUIRED QUALIFICATIONS

• Bachelor of Science (B.S.) degree in Mechanical, Electrical Engineering, or Software Engineering or related technical engineering field and a passion for hardware development and relationship building
• 7+ years of robotics experience, specifically in technical project management and/or systems engineering, or related project management and/or systems engineering experience in a relevant industry.
• Strong familiarity with system test, integration and troubleshooting
• Experience leading or executing product development of any type of system from TRL 3-8.
• Understanding of government contract structure and reporting.
• Extremely organized and detail oriented.
• Experience developing material and read out for regular - monthly, quarterly program reviews.
• Experience developing and maintaining a schedule with Microsoft project or similar tool.
• Excellent communication skills.

PREFERRED QUALIFICATIONS.

• Experience integrating subsea sensors.
• Experience with government acquisition and reporting processes and government contracts.
• Experience interfacing with MoD customers.

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defense capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++ and/or Rust
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

FEQ327R157

As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers across the Qatar & Africa markets. Your experience partnering with the sales organisation will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together. 

You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations.

The impact you will have:

• Hire, mentor and grow the pre-sales team for the Qatar & Africa markets
• Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture
• Support increased return on investment of SA involvement in sales cycles
• Ensure a solution and value-based selling within the field-engineering organization
• Display an understanding of needs and revenue potential for accounts in the assigned region
• Engage with key customer executives to build and strengthen strategic partnerships
• Ensure close alignment with partners and internal services to secure implementation strategies within accounts
• Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region

What we look for:

• Experience managing a team of successful Big Data, Cloud, or SaaS professionals
• Experience in consumption based business environments
• Have experience mentoring and scaling technical teams
• Success in instituting processes for technical field members to lead efficiency and product focus
• Ability to partner and collaborate with Sales and other cross-functional leaders
• Passionate about data and AI market and Cloud software models and being able to deliver a strong POV on the value of Databricks solutions
• Technical or consulting background either in Data Engineering, Database technologies or Data Science
• Strong communication skills. Italian native-speaker and fluent in English.

Note: Location for the role is either Paris or London (i.e. within commutable distance).

#LI-hybrid

The role

We are looking for a Customer Engineer to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

• Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

The role

Nebius seeks a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work remotely from Europe.

Your responsibilities will include: 

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.
• Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.
• Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.

We expect you to have:

• Experience: 5 - 10 + years in roles like Cloud Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with a proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.

It will be an added bonus if you have:

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
• Proven experience mentoring technical teams and driving team growth.
• Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

About the Team

The GIST IT Helpdesk is the front line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., Google Workspace, Slack, Zoom, Freshservice, JumpCloud) with a strong focus on access minimization and security best practices.

Location: London (two days per week in office) – with flexibility to support a global, remote-first workforce.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under close guidance. You will:

• Handle basic, clearly scoped incidents and service requests via email, chat (Slack), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools via JumpCloud and related systems
• Contribute to the security and stability of our environment by applying standard procedures for access, device, and account protection

This is an excellent entry point into corporate IT, with a clear growth path toward more independent P2/P3 roles in Infrastructure, Security Operations, or broader GIST functions.

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line point of contact for IT-related issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers when needed.
• Resolve basic / well-defined issues such as:
• Password resets and SSO access issues
• Standard software install/uninstall requests
• Basic troubleshooting for Google Workspace, Slack, Zoom, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use JumpCloud and other IAM tooling to:
• Provision/deprovision users
• Assign/remove application access
• Enforce MFA and basic security controls
• Validate approvals (manager + application owner) before granting access and document changes in Freshservice.

Device & Endpoint Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, security tools, core applications) in line with IT and security standards.
• Perform basic endpoint troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with security baselines (disk encryption, screen lock, OS patch level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge base articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & Security Culture

• Collaborate with Infrastructure, Security Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce security awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected security incidents promptly to the SOC or security team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
• Operating systems (Windows and/or macOS)
• Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
• SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help when issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, side projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
• Google Workspace, Slack, Zoom, and other modern collaboration tools
• Ticketing tools such as Freshservice, Zendesk, or ServiceNow
• Identity and access management solutions (e.g., JumpCloud, Okta, Azure AD SSO)
• Basic awareness of information security concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, Google IT Support, or similar).

Growth Expectations (Bloomreach Career Architecture)

This role is mapped to P1 – Novice Contributor in the Bloomreach career architecture:

• Demonstrates potential and intrinsic motivation, with limited prior industry experience.
• Handles basic, well-defined tasks and contributes to team projects under close supervision.
• Applies foundational knowledge and problem-solving skills to straightforward issues, escalating when complexity increases.
• Focuses on building core competencies in:
• Technical troubleshooting
• Tool and process familiarity (Freshservice, JumpCloud, core SaaS)
• Communication and collaboration with peers and stakeholders

Performance and growth will be evaluated against these expectations and the broader Bloomreach values and career architecture guidelines.

Career Growth

Success in this role prepares you for progression to P2 (Developing Professional) roles in:

• IT Helpdesk / Service Desk (greater ownership, more complex issues)
• IT Infrastructure / Systems Administration
• Security Operations (SOC Analyst, Product Security)
• Broader GIST and G&A roles aligned with your strengths and interests

You’ll be supported with on-the-job training, peer mentoring, and access to learning resources as defined in Bloomreach’s Career Architecture and development programs.

The Community You Will Join: 

We are building the next generation of Airbnb experiences for both guests and hosts across Europe and EMEA, with a singular focus: making Airbnb successful in the region's 40+ markets. While our initial focus is on the booking surfaces - payments, search, pricing, and inventory discovery - our charter spans the entire app, and we're empowered to make changes anywhere they're needed to win in the region. As part of the Guest and Host organisation, and in collaboration with engineering teams based in San Francisco and globally, you will focus on enabling localised, trustworthy, and differentiated experiences that reflect how Europeans actually travel and host. You'll be able to work on exciting, innovative, and technically challenging work, supporting a major company strategy.

The Difference You Will Make:

• Own key company level problem statements and drive critical projects
• Lead the scoping phase, the technical requirements and the implementation of the new functionality
• Partner closely with other Engineering teams and cross functional partners including PM, Design, Data, and TPM.
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning

A Typical Day: 

• Architect and implement complex features, focusing on data-driven decision making and performance optimisations
• Collaborate with other engineers and cross-functional partners across Booking & Pricing and organisations such as Listings and Users to understand and prioritise technical requirements
• Proactively grows knowledge of leading edge practices and trends involving workflow orchestration systems
• Help define and improve coding standards, development processes and best practices
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning

Your Expertise:

• 5+ years of experience in a hands-on software engineering role in backend/full-stack development
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience
• Considerable experience working in Java and/or Kotlin
• Passionate about efficiency, availability, technical quality and system quality
• Excellent communication and collaboration skills and the ability to work well within engineering organisation and cross functions
• Demonstrated expertise in backend systems within large-scale service-oriented architectures
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Mentorship of junior developers

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.