About us
Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.
Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.
Discover more about Lucanet as an employer.
The Role
At Lucanet, we’re transforming the way customer support is delivered — combining smart operations, high-quality knowledge management, and AI-powered tooling to create exceptional customer experiences at scale.
As Lead AI & Operations within Support, you will own and continuously develop the systems, processes, and AI capabilities that enable our Support teams to work efficiently and deliver brilliant service. You’ll lead the AI and operations function, coach and develop your team, and drive a culture of continuous improvement, innovation, and AI-first thinking.
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey
GDPR Notification
Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
Data protection Lucanet