The Role..

Soho House is growing at pace, with a strong global pipeline of new site acquisitions, conversions and developments. The Senior Analyst, Development is a high-potential, analytically driven role that will own the financial modelling, feasibility analysis and underwriting outputs that underpin Soho House's new site development programme, ensuring every opportunity in the pipeline is supported by rigorous, well-structured and presentation-ready financial analysis.

Approximately 80% of this role is dedicated to development finance and underwriting. The Senior Analyst will be responsible for building and maintaining financial models, preparing investment decks, maintaining the development pipeline tracker, and coordinating inputs from across the business. In addition to underwriting individual development projects, the role will support the enhancement of Soho House’s development underwriting standards and methodologies, strengthening capital discipline, improving decision‑making quality and supporting a scalable, repeatable acquisition and development process as the business continues to grow.

The remaining 20% of the role provides broader support to the Executive Strategy Director on Executive-level, cross-functional priorities, materials, and ad hoc strategic analysis, providing the role with a holistic view into the Company’s priorities.

This is an ideal role for someone with a strong finance or investment background who wants to deepen their expertise in development finance and learn about the many facets of running a fast-moving, brand-led global business, with direct exposure to senior leadership and Board-level decision-making.

This role reports directly to the Executive Strategy Director, working in close partnership with Finance, Development, Design, Legal, and Operations.

Key Responsibilities

Financial Modelling & Analysis

• Build, own and refine financial models for new site development opportunities, incorporating development capex, pre-opening costs, operating forecasts, cash flow phasing, return metrics and sensitivities.
• Stress-test models against a range of scenarios and capital structures, surfacing key risks and partnering with the Executive Strategy Director to align on inputs to underpin the recommended proposal for Leadership approval.
• Ensure models are accurate, well-structured and auditable, built to a standard that can be presented to senior leadership and the Board.
• Update models as deal terms, operational assumptions or market conditions evolve throughout the development process.
• Support post-opening performance reviews, comparing actual outcomes against underwriting assumptions and identifying key variances and learnings to feed back into future models.

Underwriting Decks & Investment Materials

• Own the end-to-end preparation of underwriting decks and investment papers, translating financial model outputs into clear, compelling narratives for senior leadership and the Board.
• Prepare supporting materials for development pipeline reviews, including summary outputs, one-pagers and scenario comparison slides.
• Ensure all investment materials are presentation-ready, well-designed and communicate the right level of detail for the intended audience.
• Maintain and continuously improve underwriting templates and standards, ensuring consistency across all development opportunities.
• Embed learnings from post‑opening performance and outcomes back into underwriting standards to drive continuous improvement and smarter capital allocation.

Pipeline Coordination & Cross-Team Input

• Coordinate the collection of assumptions and inputs from Development, Legal, Operations and FP&A, sourcing, consolidating and quality-checking information from across the business.
• Hold cross-functional stakeholders accountable for delivering their inputs on time, escalating delays to the Executive Strategy Director as needed.
• Maintain the development pipeline tracker, keeping all active opportunities up to date and accurately reflected.
• Manage the cadence of underwriting-related meetings, preparing agendas, pre-reads and follow-up actions to keep workstreams moving efficiently.

Thought Partnership & Analysis

• Actively contribute ideas, challenge assumptions and offer analytical perspectives — this is not a passive support role, but one that expects genuine intellectual engagement.
• Identify patterns, inconsistencies or opportunities in data and models, surfacing these proactively to the Director.
• Support the evaluation of alternative scenarios, phasing options and strategic trade-offs, helping the Director stress-test recommendations before they go to senior leadership.

Strategic & Executive Support

• Provide analytical and presentation support to the Executive Strategy Director on ad hoc strategic priorities, executive materials and cross-functional projects as they arise.
• Conduct research, benchmarking and data analysis to inform recommendations, pulling together information from internal and external sources into clear, structured outputs.
• Support the preparation of board materials, leadership briefings and strategic reviews as required, owning first-draft production and iterating based on feedback.

Skills & Experience..

Essential

• 2–4 years' experience in investment banking, real estate finance, private equity, development finance or a related analytical role.
• Strong academic background in finance, economics, real estate or a related analytical discipline.
• Advanced Excel and financial modelling skills; highly comfortable building multi-year, multi-scenario models from scratch and stress-testing the work of others.
• Strong PowerPoint skills; able to translate complex financial analysis into clear, well-structured and visually compelling presentations.
• Highly organised and detail-oriented, with the ability to manage multiple live workstreams simultaneously without dropping the ball.
• Proactive and commercially curious; takes ownership of their work and looks for ways to add value beyond what's been asked.

Desirable

• Experience in international, high‑growth or brand‑led businesses.
• Familiarity with development finance structures including leases, management agreements and propco/opco arrangements.
• Exposure to Board or Investment Committee‑level decision‑making.
• Understanding of hospitality or membership‑based operating models.

Personal Attributes

• Commercially focused, analytical and detail‑oriented.
• Comfortable operating in a fast-paced environment.
• Confident, pragmatic communicator with strong stakeholder presence.
• High sense of ownership and accountability for deadlines and financial outcomes.
• High standards and low ego, focused on producing great work to support the success of the team.

The Role...

Soho Home has an exciting opportunity for a Sales Coordinator to join the team.

This is a great opportunity for a dynamic sales driven individual interested to work on growing meaningful commercial partnerships looking to contribute to the long-term brand strategy and make a difference in the product life cycle.

The Sales Coordinator is a well organised and dynamic individual, able to work efficiently across departments and eager to contribute to the achievement of agreed sales goals.

This role reports to the Senior Global Sales Manager as part of the wholesale team and will assist in the process of building and maintaining outlets and off-price revenue channels. The role ensures smooth coordination between internal teams ( Sales , Logistics , Finance and Merchandising)

• Support the Senior Global Sales Manager with the full admin and execution functions of the outlet and off-price business, including account management when B2B parties.
• Review stock weekly to suggest, plan and execute selling opportunities accordingly.
• Raise orders and issue confirmations, communicate delivery deadlines and follow up the PO journey from warehouse to customer.
• Provide customer invoices and credit and ensure all relevant portals are always updated.
• Attend the daily logistics WIP to communicate weekly priorities and work with the warehouse teams to ensure seamless delivery of orders through to clients within communicated timelines.
• Work closely with Operations and Finance, to own stock position for excess, clearance as well as full price to identify selling opportunities.
• Support the Senior Global Sales Manager with the production of sample sale events and off-price B2C activities.
• Work collaboratively with Logistics, Operations, Merchandising and Finance to ensure customer requirements are met and live orders are accurate.
• Communicate clearly and effectively with external partners delivering excellent customer service and responding to all queries in a timely manner.
• Build and maintain relationships with account counterparts.
• Actively seeking solutions for excess stock sales as well as maintaining a regular cadence of opportunities with existing partners.
• Anticipate risk on the weekly / monthly / quarterly performance and raise this to leadership
• Delivering trade notes each week to provide visibility of orders taken and dispatched week on week.
• Work with the Global Senior Sales Manager to create quarterly reports

What you will need to be successful in this role

• 3+ Years' experience in a similar role
• Homeware experience advantageous
• Ability of driving sales growth
• Good Excel and numerical skills
• Can do Attitude and ability to problem solve
• Experience managing luxury wholesale accounts globally
• Results orientated with an ability to adapt quickly to changing circumstances.
• Effective communicator at all levels (verbal & written)
• Highly organised individual with attention to detail and ability to prioritise workloads

Soho House

Soho House is a club for creatives. We exist to provide a home for our members to come together and belong, wherever they are in the world.

The Partnerships Team...

Global brand partnerships play a vital role at Soho House. At the heart of every collaboration is creative excellence, enhancing member value and delivering unique experiences.

With teams in London and New York, our central Partnerships team manages global relationships with leading brands across F&B and lifestyle, while continually seeking new opportunities.

These partnerships bring added value to our members through distinctive events and experiences, enhanced benefits, curated products, and elevated content.

The Role...

We’re looking for a calm, confident individual to support the delivery of Soho House’s lifestyle and F&B partnerships - spanning automotive, travel, fashion, and more. The ideal candidate will thrive in a rapidly growing, multi-faceted business, balancing multiple projects in a fast-paced environment. They will bring experience in managing brand clients and delivering end-to-end campaigns, from events to content.

Main Duties

• Project-manage assigned lifestyle brand partnerships end-to-end, ensuring all contractual obligations are met to a high standard and all activity remains on-brand for Soho House
• Act as the main client liaison, building strong relationships with brand partners and the wider internal team
• Schedule and attend regular partner meetings to maintain relationships, plan forthcoming activity, manage approvals, and provide progress updates
• Work closely with Soho House teams including Content, Events, and Marketing to plan and deliver partnership activity on time
• Support partnership administration including project tracking, reporting, and partner hospitality requests (e.g. restaurant and room bookings)
• Assist with finance and legal processes such as contracts, invoicing, and partner P&L tracking
• Track and collate all brand communications including event listings, content, photography, and social media coverage for partner reporting
• Deliver post-event and quarterly reporting for assigned brand partnerships, both for partners and internal stakeholders
• Visit Houses to support teams, attend events, and host partners (international travel required)
• Proactively surface ideas and trends, contribute to brainstorms, and identify new opportunities to contribute to new business targets

What we are looking for

• 5+ years’ experience in agency, in-house, or freelance marketing, ideally in partnerships/sponsorships or with proven client management experience
• Strong project management and organisational skills; deadline-driven with the ability to manage multiple projects simultaneously
• Experience building and developing productive relationships with internal teams, brands, clients, agencies, and suppliers
• Excellent writing, presentation (Keynote/PowerPoint), and communication skills
• Solid understanding and experience in event curation and production
• Willingness to travel regularly for client meetings and event attendance
• Experience managing both small- and large-scale events end-to-end

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• Free lunch at Store X Café in 180 Strand on Mondays 
• 50% off Food & Drink at Soho Houses, 7 days a week
• Staff Bedroom Rates
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2-days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role…

Reporting to the Buying and Product Development Manager, the Junior Buyer and Product Developer will play an integral supporting role in the sourcing and product development strategy for Soho Home, bringing bespoke products to the retail marketplace.

As the Junior Buyer and Product Developer you will support the team to optimize the performance of the buying and product development functions, to execute design briefs to a high standard whilst maximizing profitability.

With the guidance of the Buying and Product Development Manager, you will support the sourcing strategy to ensure the department is operating in line with the objectives of the business, to add value and mitigate supply chain risk. As Junior Buyer and Product Developer, you will manage a Buying and Product Development Assistant to ensure all administrative and operational duties are delivered on time and with the upmost accuracy.

Main Duties…

• Oversee the development critical path with the support of the Buying and Product Development Manager, ensuring key calendar milestones are always met
• With the support of a Buying and Product Development Assistant, manage all administrative tasks along the critical path and product lifecycle, from brief to first production and commercial trading
• Update and maintain the seasonal development tracker, ensuring all key dates along the development calendar are input
• Where necessary, manage a Buying and Product Development Assistant, setting a good example at all times
• Collaborate closely with the Soho Home Design team to ensure briefs are executed to the highest standard, whilst meeting commercial expectations of price and margin
• Issue seasonal briefs for the department to the identified suppliers, ensuring specifications, price targets and key deadlines are clearly communicated
• Attend weekly design and production meetings and final sample inspections, recording comments and preparing feedback for suppliers as required
• Communicate comments and/or product approvals to suppliers with the upmost attention to detail
• Work closely with the Technical team to ensure products meet the standard for quality, and all legal and safety requirements, for all relevant markets
• Assist the Buying and Product Development Manager with meeting preparations and with ad-hoc department tasks
• Lead the department trade preparation, presenting in the absence of the Manager
• Drive the commercial analysis of the department in collaboration with the Merchandising team to ensure brand sales opportunities are maximised
• Compile competitive analysis reports regularly for the department, scoping UK and US competitors
• Support the departments sub-category ranging for both the long and short term, with the UK, EU and US markets in mind
• Demonstrate strong awareness of competitors and external industry trends, completing competitor analysis reports when required
• Assist in all preparations required for prototype and finalisation meetings – report preparations, Best/Worst sales boards, and physical set up of the sample space/showcase. Support Assistants while overseeing all logistical elements to ensure samples are on time and in place as required.
• Oversee the briefing of bespoke packaging where required
• Support with the successful onboarding of new suppliers as and when required
• With the support of the Assistant, proactively manage customer service queries to drive the best resolution
• Attend trade fairs and travel to factories when required

What We Are Looking For: 

• A minimum of 3 years product development and commercial buying experience
• An excellent communicator both written and verbally, with strong interpersonal skills
• Experience of working with a varied supply base, including domestic, European and Far East suppliers
• Naturally collaborative
• A creative problem-solver, naturally curious with the confidence to challenge current practices to instigate positive change
• Organisational skills, with an emphasis on attention to detail and accuracy
• Analytical and results orientated
• Always upholds a professional demeanour
• Enjoys working in a changing environment, able to demonstrate agility when responding to industry trends and evolving demands as Soho Home expands into new markets
• An avid multi-tasker, able to manage multiple systems, within a fast-paced office environment
• Excellent time management skills
• A self-motivator who is enthusiastic and keen to progress and develop
• Passionate about Soho House and Soho Home, ensuring the member and customer is at the heart of all key decision making
• Ability to keep calm under pressure, always retaining a friendly and positive can-do attitude

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role...

To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems. You will lead a team working on IT Support and take ownership of the Service Desk ITSM service and key improvement programs. You will work with relevant external suppliers to find appropriate hardware & software solutions, providing options and business cases to the IT Leadership team as required.

Main Duties...

· Management of the London based IT & AV team. Scope is all UK sites, excluding Soho Farm

· Create monthly/weekly rosters for the staff to maximise their time · Ensure sufficient IT & AV resource is available for the sites

· Take personal ownership of support for all staff in the London Strand HQ, using appointed support agencies as available

· L1 & L2 support and troubleshoot issues for (including, but not limited to):

o Business applications; cloud, hosted and on-site o Software

o Network Connectivity

o Wi-Fi 

o Telephones o Printers o TVs o Sound Systems

o CCTV

o Meeting rooms o Device support (Laptops (PC/MAC), iPhones, iPads) 

· Have knowledge and support of company applications; assist the operation with setting up and configuration 

· Proactive support through routine checks, audits and site visits

· Particular focus on support for C-Suite and their Personal Assistants 

· Ensure all locations have a clean and tidy equipment room and cabinets/racks

· Check that all equipment is well maintained and performing preventative maintenance where necessary 

· Support user access; creating, auditing, changing and deleting user accounts as required

· Evaluate and flag software, hardware, processes and configurations if they are not in line with best practise, InfoSec, legal requirements (e.g.: PCI-DSS, GDPR), company standards and H&S 

· Assist with new installations, refurbishments and openings of sites

· Work with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison 

· Use ServiceNow for all reports and manage the teams workload and SLAs as the point of escalation 

· Focus on continuous improvement and proactively seek to reduce number of tickets by recommending the removal of underperforming vendors or identifying kit/software that may fail

· Be the escalation point for team and reporting line to senior management

· Collaborate with US, Europe and Asia house IT support teams to deliver a consistent global approach

· Collaborate with Service desk and 3rd line support teams to ensure support calls are managed and effectively triaged through knowledge sharing, collaboration and development of ITSM tools

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House is a global network of private members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the creative industries. The company has unique ventures throughout the UK, EU, NA, LATAM and APAC with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Role...

The Junior Data Privacy Analyst will report directly into the Data Privacy Lead and work alongside another analyst, you will be instrumental in progressing and maintaining the privacy framework and support with the implementation and maintenance of data protection policies and procedures and monitoring the adherence to these policies across the organisation. You will support the business in advising on data privacy requirements in the hospitality industry and cross region in line with the locations of our houses. You will support the Data Privacy team by handing day to day tasks, following established processes to conduct privacy risk assessments, manage consumer rights and other tasks. The Junior Data Privacy Analyst will be instrumental in supporting the maintenance of our privacy framework and fostering a culture of data protection

Key Responsibilities...

• Conduct Data Protection Impact Assessments (DPIA’s) and Vendor assessments, you will review vendor responses and identify potential privacy risks and compliance gaps. Track the progress of assessments and ensure timely completion. 
• Support with updating and maintaining the Record of Processing activities (RoPA) 
• Liaise with departments and projects to provide data protection advice, whilst guiding and ensuring that the business is aware of data privacy best practices 
• Dealing with Data Subject Access Rights requests, utilising Microsoft Purview software 
• Support with contract reviews 
• Support with maintaining a training and awareness plan and deliver relevant training as well as tracking completion rates and scheduling sessions 
• Maintain our OneTrust Privacy management portal and track incoming requests 
• Maintain policies and documentation 
• Oversee multiple privacy-related mailboxes
• Document assessment findings and escalate high-risk vendors to the Privacy lead for further review. 
• Monitor and track new and emerging privacy regulations, guidance, and enforcement actions globally. 
• Assist in the preparation of reports and summaries on relevant regulatory developments for internal stakeholders. 
• Provide admin support for projects e.g. sending out assessments and arranging data mapping sessions

Experience required...

To be a successful candidate for the Data Privacy advisor role, you should have:

• Previous experience in a dedicated data privacy role, ideally 1-2 years experience
• Excellent understanding of global data privacy requirements, with in-depth knowledge of UK and EU regulations (such as GDPR, etc.). 
• Previous experience in identifying, managing, and mitigating data privacy risks as part of a Privacy team. Able to demonstrate the ability to identify and solve problems. 
• Effective communication and collaboration skills, with confidence presenting in various forums, influencing stakeholders, and contributing across teams. 
• Proactive, and outcome-focused mindset, with keen attention to detail, organisational skills, and the ability to prioritise and drive results independently 
• A collaborative team player who brings a positive, approachable attitude, shares knowledge openly, and engages confidently across business areas. Proven ability to work effectively as a team player is important for supporting a busy department. 
• The ability to manage a workload in a fast-paced environment

Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role…

As a Product Developer within our Upholstery team, you will be responsible for bringing commercially viable, design-led furniture to life—from initial concept through to production. Working closely with Design, Product Development, and Sourcing, you will ensure all products are developed to meet quality, cost, and timeline expectations while staying true to brand vision. 

*This role is a 12-Month fixed term contract*

Key Responsibilities…

Product & Technical

• Own the end-to-end development of upholstery products from concept through to production
• Translate design briefs into detailed product specifications, ensuring feasibility and consistency
• Manage the development critical path, ensuring key milestones are met
• Lead on construction, comfort, and material specifications (frames, fillings, fabrics, finishes)
• Work closely with suppliers to refine prototypes, ensuring quality and cost targets are achieved
• Troubleshoot development issues, proposing solutions without compromising design integrity
• Work with QA teams on testing protocols and approvals
• Maintain accurate technical documentation and product data

Supplier Management

• Partner with global suppliers to develop and engineer products to required standards
• Conduct regular reviews on prototypes, samples, and production readiness
• Build strong supplier relationships to drive innovation and continuous improvement

Commercial Awareness

• Ensure products are developed within target cost prices and margin expectations
• Understand customer needs and market trends to inform product decisions

Cross-Functional Collaboration

• Work closely with Design to maintain creative intent throughout development
• Partner with Merchandising, Sourcing, and Logistics teams to ensure smooth product launches
• Support range building and sign-off processes

Experience Required

• Proven experience in upholstery product development within a retail or furniture brand
• Strong technical understanding of upholstery construction, materials, and manufacturing processes
• Experience working with overseas suppliers (e.g. Europe/Asia)
• Commercially aware, with the ability to balance cost, quality, and design
• Excellent project management and organisational skills
• Confident communicator, able to influence cross-functional teams and suppliers
• Detail-oriented with a problem-solving mindset

Desirable Skills and Experience 

• Experience working in an in-house design-led brand
• Knowledge of testing and compliance standards for upholstery (e.g. fire regulations, durability)
• Exposure to sustainable materials and responsible sourcing practices

The Role...

The Director of IT Services & Delivery is the most senior IT support leader at Soho House & Co, with global accountability for the technology experience across our 45+ Houses, Soho Works, Retail, Ned Club, and IHDB brands. This is fundamentally an operational IT role — making sure our IT is up and running, all the time, everywhere. The Director leads a global support team, but the mindset is 24/7: senior leadership combined with hands-on ownership where it matters, owning operations, support, and incident management end-to-end, and answering for service performance across every site, every day.
It is a high-visibility role that depends on strong collaboration across Operations, Finance, HR, and the wider business. Reporting to the Chief Digital & Technology Officer, the Director sits within the Digital leadership team alongside the leads for AI, Data, Engineering, Product, and Security — a department that drives cutting-edge work across AI, Data, Digital, and IT. The business continues to use modern technology, including automation, generative AI, and agentic AI, to improve operations and enhance both member experience and operational efficiency, and this role plays a critical part in supporting that business and technology transformation.

Key Accountabilities..

• Lead, develop, and manage the technology operations team, including employees and contractors, setting clear objectives, driving performance, and building a member-first service culture.
• Own operational support and incident management for the whole estate
• Own the Managed Service Provider relationship, including SLAs, regular service reviews, and continuous improvement across all support tiers.
• Drive continuous improvement in global technology support quality, BAU service performance, and stakeholder satisfaction.
• Lead and coordinate small projects, service enhancements, and tactical technology improvements across existing physical sites.
• Support technology readiness for new House openings and refurbishments by coordinating requirements with Infrastructure, IHDB, and other stakeholders.
• Partner with HR and the Group CDTO to attract, assess, and onboard technology talent globally.
• Own PCI-DSS operational compliance across relevant systems and locations, including annual assessments, QSA relationships, remediation programmes, and ongoing controls governance.
• Own the full technology estate, including front-office systems such as PMS, POS, F&B reservations, access control, and guest WiFi, and back-office systems including HCM, Finance, and ERP Fusion.
• Own operational support and incident management for the whole estate, and drive BAU delivery of enhancements for all Hospitality, HR, and Finance systems. (Major programme delivery sits with the Special Programmes Delivery team.)
• Manage all technology vendor relationships and commercial agreements, critically evaluate AI-embedded vendor roadmaps, and ensure effective licensing and cost control.
• Ensure all systems comply with internal policies, including cybersecurity, GDPR, SOC monitoring, incident response, PCI-DSS, and ISO 27001 across all global locations.
• Own and manage the IT budget, including software licensing, MSP costs, project spend, and team resource.
• Full ownership of the IT Services budget, including software licensing, MSP costs, project spend, and team resource.
• Responsible for annual budget planning, monthly reforecasting, and presenting investment cases to the Group CDTO and ExCo.
• Expected to drive cost efficiency through rigorous vendor negotiation and technology rationalisation.

Challenges and Priorities for this role..

• Evolving the IT operating model from reactive support to proactive strategic delivery, aligning technology investment with Soho House’s growth ambitions.
• Managing global complexity across 45+ locations with diverse regulatory requirements (GDPR, PCI-DSS, US/UK/EU data privacy, local telecoms regulations).
• Critically evaluating and governing AI-embedded capabilities within vendor platforms (PMS, POS, F&B systems) to ensure genuine ROI and responsible deployment.
• Delivering new House openings on time and to standard while maintaining BAU service levels across the existing estate.
• Maturing the MSP relationship towards more proactive, value-add support, reducing reliance on reactive incident management.
• Building IT talent capability and capacity to support new brands, geographies, and technology platforms.
• Balancing cybersecurity rigour (PCI-DSS, GDPR, ISO 27001) with the need to move quickly on strategic technology initiatives.

What We Are Looking For..

• 10+ years in IT leadership, with at least 3 years at IT Service Delivery Director level in hospitality, luxury retail, or multi-site lifestyle brands.
• Proven experience managing Managed Service Providers (MSPs) and holding them to SLAs.
• Experience with automation (as it applies to hospitality) and AI, with familiarity across the modern tech stack.
• Track record of delivering end-to-end IT projects, including global new-site buildouts.
• Knowledge of hospitality systems: PMS (Opera, Apaleo, or equivalent), POS (Simphony, Tevalis, Lightspeed), F&B reservations (SevenRooms, OpenTable).
• Ability to critically evaluate AI/ML capabilities in vendor SaaS platforms — model quality, data pipelines, integration patterns, and vendor lock-in risk.
• ERP and back-office fluency: finance, HR/HCM, and procurement systems (ideally Oracle suite and Dayforce).
• Experience recruiting and developing distributed IT teams across multiple geographies.
• Strong commercial acumen — owning IT Service Delivery OPEX/CAPEX budgets and presents investment cases to senior leadership.
• Excellent stakeholder management across operational, commercial, and technology functions.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role...

The primary purpose of this role is to support on Food & Beverage categories across a wide array of procurement activities including, but not limited to purchasing system management, vendor setup and invoice management, cost control, spend analytics, contract review and management and process and policy governance. In addition, there is a requirement to support local kitchen/chef and bar teams with recipe and cost management and ensure all information (product and pricing) in our Purchasing System (Adaco) is kept up to date. In addition, it is expected that over time there will be a certain degree of category management and ownership included with the individual taking lead and carrying our more strategic activity such as category strategies, market review and competitive processes, supply chain ownership and ultimately responsibility for the performance and success of all suppliers within their remit.

Main Duties…

Daily Duties

• Liaise with local operational stakeholders, site leads and suppliers to ensure new vendors, products and pricing are all setup and correct on Purchasing system 
• Maintain Purchasing System and ensure supplier and product database always up to date and optimised 
• Proactively monitor orders to identify and engage the business regarding those that may be problematic 
• Provide administrative support to Procurement department and inputs for stock and margin reporting 
• Provide ad-hoc reporting as and when requested 
• Efficiently managing the workflow to minimise invoice queues at any given time 
• Support the Procurement and Accounts Payable with relevant ad-hoc requests 

Weekly Tasks

• Work closely with Ops Managers, Finance and Procurement to optimise supplier performance management 
• Influence and challenge internal customers on procedural issues and ensure contracted supplier use 
• Support Procurement and Operational with market review and analysis to help identify potential new vendors and/or solutions 
• Carry out supplier due diligence in line with Procurement Policy and best practise 
• Cleansing and enrichment of supplier and spend data § Deliver buying compliance KPIs to management 
• Build, maintain and manage supplier relationships and act as first point of contact 
• Verify that invoices, payment terms and payment methods comply with agreed terms 
• Monitor new supplier setups and contract compliance to ensure supply base control 
• Ensure database cost prices and purchase codes are accurate 
• Ensure recipes are created in Adaco and linked to our Revenue System (MICROS) 
• Report on missing PLU’s & recipes on a weekly basis. § Analyze COS and report against budget/theoretical Liaise with the Finance department to provide timely adjustments on the systems (Adaco and Sage), after the site food and beverage rec is sent out. 

Monthly Tasks

• Manage supplier performance data for monthly, quarterly and annual supplier reviews, and share resolutions for recurring issues 
• Develop dashboards for our suppliers, and proactively seek actionable insight 
• Carry out trend analysis on key metrics such as costs, volumes, consumption etc. to identify patterns and/or highlight anomalies or potential issues 
• Continuous improvements to systems and processes to ensure best practice, optimum effectiveness and efficiency 
• Continuously monitor and review the market and relevant commodities to stay informed with the latest commercial trends and supplier movements
• Challenge supply base on key contractual and commercial elements and market trends to ensure continuous improvement and optimisation
• Escalate to management details of individuals/departments who repeatedly do not meet compliance responsibilities 
• Analyse and take actions to improve P2P processing efficiencies and where possible identify and implement standardisation and automation 
• Work with IT and cross functional teams to identify and drive purchasing controls and improvements 
• Ensure that relevant and key processes are well documented 
• Establish and agree key performance targets in the short and long term in order to optimize business performance and maintain the effectiveness of payments and procurement with set objectives 
• Determine, agree and improve contractual requirements/Service Level Agreements (SLA) with vendors in order to meet service specifications and deliver against business objectives 
• Review and challenge existing policies and processes to ensure they are compliant and fit for purpose in providing exceptional customer service and accurately record and track procurement and payment processing 
• Support the transformation of the function, by playing an active role in change management and deployment of governance frameworks 
• Regular cleanup of F&B products database in Adaco. 
• Correct database where appropriate, providing analysis of where mistakes occurred and advising sites management on how to maintain accurate database
• Provide monthly Adaco training 
• Perform cost and scenario analysis, along with benchmarking § Analysis of purchases, losses, theft, wastage 
• Maintain Purchasing System and ensure supplier and product database always up to date and optimized

Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• Free lunch at Store X Café in 180 Strand on Mondays
• 50% off Food & Drink at Soho Houses, 7 days a week
• Staff Bedroom Rates
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2-days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role…

An exciting part time opportunity has arisen within the Retail division of the Soho House Group with the business that includes our Home and Beauty Brands – ‘Soho Home’ and ‘Cowshed’. Reporting to the Retail Financial Controller, the successful candidate will be owning the logistics Accounts Payable function.

Key Responsibilities..

• Invoice processing focussing on logistics (warehousing, freight, duty, shipping, etc.)
• Assist in preparing weekly payment runs for logistics suppliers
• Regular statement reconciliations of logistics suppliers
• Investigating and resolution of logistics supplier queries
• Within the logistics supplier ledgers, resolving debit balances, requesting refunds where appropriate or obtaining invoices
• Liaising with the Operations and Logistics team for approval of invoices
• Managing logistics suppliers in the accounts payable inbox
• Maintaining good supplier relationships
• Building strong relationships with internal and external stakeholders
• Regular ledger reviews with the finance team
• Assisting with requests from auditors or third-party advisors
• Any other Adhoc duties

What We Are Looking For…

• Someone who is “solution driven” as opposed to “problem focusing”
• Strong and robust character, confident in challenging at all levels
• Experience in posting expenses essential, experience in logistics specific invoicing is desirable
• Advanced Excel skills and ideally experience with Business Central
• Ability to deliver high quality work to tight deadlines
• Strong analytical skills and ability to work under own initiative and collaborate across departments
• Ability to manage and prioritise tasks simultaneously whilst maintaining attention to detail

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role.. 

We are seeking a Operations Manager to join our fast-paced team and support the global growth of Soho Home. Reporting to the Head of Operations, The Senior Operations Manager will play a critical role at Soho Home owning end-to-end operational performance across global third-party logistics (3PL) and Delivery partners. This role is responsible for ensuring exceptional service delivery aligned with our brand standards, while driving operational efficiency, cost optimisation, and data-led decision-making across the operation. This role requires strong analytical capability, good commercial acumen, and proven experience managing complex international logistics networks.

Key Responsibilities..

Global 3PL & Logistics Management

• Set, monitor, and enforce SLAs, KPIs, and service standards in line with customer expectations
• Lead regular performance reviews with logistics partners, driving continuous improvement initiatives
• Deliver strategic projects from the Ops Roadmap to enhance performance across partners

Cost Control & Commercial Performance

• Analyse freight, warehousing, last-mile delivery, and returns costs to identify savings opportunities
• Build cost models and business cases to support strategic decisions
• Partner with Finance to support budgeting, forecasting, and long-term cost planning
• Drive margin improvement initiatives without compromising customer experience

Data Analysis & Reporting

• Analyse data sets relating to delivery performance, lead times, costs, and capacity
• Use data to anticipate risks, model scenarios, and support growth planning
• Champion a culture of data-driven decision-making across the operations function

Stakeholder Management

• Work cross-functionally with NPD, Merchandising, Soho Support, Finance, Trading and Systems
• Communicate clearly and confidently with internal and external stakeholders

Skills & Experience...

Essential

• Proven experience in a senior operations or logistics role within luxury retail
• Strong analytical capability with demonstrable experience working with large, complex data sets
• Advanced Excel skills and experience with BI tools and ERP systems
• Commercially minded with a track record of cost optimisation and margin improvement
• Excellent stakeholder management
• Comfortable operating in a fast-paced, high-growth environment

Desirable

• Experience within furniture and interiors 
• Knowledge of international last-mile delivery models
• Experience supporting global expansion and multi-channel operations

Personal Attributes

• Highly analytical with strong attention to detail
• Strategic thinker with a hands-on, pragmatic approach
• Confident decision-maker, comfortable managing uncertainty
• Naturally collaborative with a positive outlook
• Passionate about operational excellence and customer experience

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role...

This is a multifaceted role that encompasses revenue management, sales and operational room standards and revenue management.

Primary objective is to drive revenue growth in Accommodations and Group and Corporate activity,  while maintaining a focus on profitability and member satisfaction. This entails developing and implementing strategic initiatives across channels to attract members and clients, maximise room occupancy, and optimize pricing strategies.

Main Duties...

Commercial Positioning

• To review and monitor competition to formulate recommendations on product and service enhancements to remain competitive.
• To represent the company in relevant trade shows, events, and industry forums to enhance visibility and market presence when required.
• To collaborate with Communications team on the development of integrated marketing plans, including digital, social media, promotional and paid media strategies.
• To identify sources of business available and share with Communications.

Rooms Revenue

• To lead the revenue team and review inventory control (and distribution channels), pricing strategy, and availability for rooms.
• To monitor the forecast on a weekly/monthly/quarterly basis - focussing on pick-up, pace and booking trends/curves and providing support and/or guidance where required; ensuring any concerns are flagged to senior leadership.
• Work across the global rooms teams to maximise opportunities across the calendar and specific seasonal and market fluctuations due to cultural events
• To ensure Revenue & Sales collaborate on pricing for group bookings.

Account Management

• To pro-actively search out new sales opportunities
• To maintain strong relationships with existing key clients and accounts.
• To provide “one-up” sales assistance for all key accounts.
• To ensure personalized communication throughout the sales process.
• To promote client loyalty and generate repeat business through proactive engagement and follow-up.

Sales & Revenue Strategy

• To develop and execute sales and rooms revenue strategies to achieve set targets across rooms.
• To monitor current and future market trends to proactively adjust commercial plans and optimise performance.
• To direct individual and group sales activity, ensuring an optimal business mix across transient, group and leisure segment.
• To lead major sales efforts with the Head of Sales and provide support with high value negotiations.

Corporate & Group Sales

• To work with the in-region Sales teams and Private Event teams, review inventory control, pricing strategy, and availability for event space.
• To establish and report on annual Groups, Corporate sales targets on a weekly basis.
• To co-ordinate regional action plans, sales trips, promotions and special events
• To review and resolve booking conflicts, cancellations, or client issues, ensuring optimal service and profitability.
• To work with Private Hire/Event Sales when planning sales trips, promotions or special events that may impact their sites.

Rooms Operations

• To ensure the team provides sufficient support with openings and refreshes, implementing and maintaining rooms standards.
• To review on a regular basis SOPs in place for Front Office, Housekeeping, Mini Bar.
• To carry out inspections on an ad hoc basis and provide feedback.
• To review Rooms Mystery Shoppers, utilising the team to ensure standards are met.
• To approve travel schedules and budgets.

Leadership & Team Development

• To lead, train, and mentor the Revenue, Rooms & Sales team, setting clear KPIs and conducting regular performance reviews.
• To support with recruitment for HOD roles and above.
• To ensure all HODs are maintaining the systems.

Reporting

• To record and analyse available sales data, competitor activity, and member/guest/client behaviour to inform strategic decisions.
• To provide accurate forecasts and performance reports to senior leadership at the weekly trade meeting, monthly BRM and for the Board.
• To oversee budgeting, revenue forecasting and long-term business planning.

Requirements...

• Extensive senior leadership experience in luxury hospitality, ideally across lifestyle brands, boutique hotels, or private members’ clubs
• Proven track record in rooms revenue management and sales leadership, with responsibility for driving both transient and group business
• Strong commercial acumen with deep experience in pricing strategy, inventory management, and distribution channels
• Demonstrated success in owning and delivering revenue targets, with clear examples of driving RevPAR, occupancy, and total rooms revenue growth
• Experience operating across multiple properties or regions, with an understanding of global markets, seasonality, and cultural demand drivers
• Strong background in corporate and group sales, including high-value negotiations and account management
• Experience collaborating cross-functionally with Marketing/Communications, Events, and Operations to deliver integrated commercial strategies
• Solid operational understanding of Rooms Division (Front Office, Housekeeping, Guest Experience), with the ability to translate commercial strategy into on-property execution
• Proven leadership experience managing senior stakeholders and developing high-performing, multi-disciplinary teams
• Data-driven mindset with strong analytical skills; comfortable translating data, forecasts, and trends into actionable strategy
• Experience in pre-openings and new site launches is highly desirable

Why Work With Us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role…

We are looking for an experienced full time Rooms Reservations Agent, to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Main Duties...

• To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties, converting enquiries to bookings and in line with mystery shop guidelines.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
• To undergo any training needed to achieve the above responsibilities

Requirements / Qualifications...

• Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
• Previous experience with Opera is desirable.
• Excellent attention to detail and administration skills
• Previous experience of working with high profile/VIP guests
• Experience of working in a 5 star/luxury hotel is ideal, but not essential
• Problem solving skills and previous experience of managing complaints efficiently
• Excellent reading, writing, and oral proficiency in the English language
• Excellent time management skills with the ability to prioritise tasks and meet deadlines
• Sufficient knowledge of Microsoft Office

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho Friends Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.

The Role…

Reporting to the Junior Buyer and Product Developer, the Buying Admin Assistant will play a key supporting role in the purchasing and product development strategy for Soho Home, bringing bespoke products to the retail marketplace.

As Buying Admin Assistant for Soho Home, you will support the team to optimize all key functions across the buying and product development department, to ensure each brief is executed to a high standard and hits all KPI’s.

Main Duties…

• Provide administrative support to the Buying & Product Development department
• Manage all administrative tasks along the critical path and product lifecycle
• Maintain an awareness of the development critical path, supporting the team to ensure key calendar milestone are always met
• Ensure key product information across all internal platforms is up to date and accurate
• Update and maintain the seasonal development tracker, ensuring all key data throughout development is input
• Support in the department trade preparation
• Assist in compiling competitive analysis reports and other preparations required for seasonal sign-off meetings
• Assist in all preparations required for prototype and finalisation meetings – Presentation boards, range management documents, and physical set up of the showroom space. Oversee all logistical elements to ensure samples are on time and in place for key meetings.
• Take responsibility of all sample requests and shipments in line with department demands, liaising with suppliers as required
• Manage samples across all sites (office, warehouse, showroom). Ensuring all samples are readily available and accessible
• Ensure approved samples are passed to the Creative team in a timely manner for photography
• Create sample SKUs and labels for all development and photography samples as required
• Via the supply base, request and record all Product Specification Sheets, accurately copying the data to all internal platforms
• Proactively manage customer service queries to drive the best resolution
• Coordinate and manage sample sales with the wider Buying and Product Development team as and when required

What We Are Looking For..

• An excellent communicator both written and verbally, with strong interpersonal skills
• Naturally collaborative
• A creative problem-solver, innately curious with the confidence to challenge current practices and prompt positive change
• Strong organisational skills with an emphasis on attention to detail and accuracy
• Results-orientated
• Upholds a mature and professional demeanour at all times
• Enjoys working in a changing environment, able to demonstrate agility when responding to industry trends and evolving demands as Soho Home expands into new markets
• Excellent time management skills
• Ability to keep calm under pressure, always retaining a friendly and positive can-do attitude
• Some product development and commercial buying experience preferred but not essential

The Role..

Soho Home is currently looking for a Product Data Coordinator, for a 6 month FTC assignment. The successful candidate will support with product data management and governance by setting up and maintaining accurate, consistent data across systems, while documenting processes to create a centralised, reliable source.

This role focuses on executing data and operational tasks with precision, ensuring data is clean, governed, scalable, and fit for purpose as the business transitions to an enhanced reporting environment. Reporting to the Buying & Product Development team, the role supports effective cross-functional collaboration.  

Key Responsibilities..

• Carry out data cleansing activities, ensuring product information is complete and accurate
• Support SKU creation across projects, ensuring accurate and timely setup
• Input and maintain product specifications and attributes in Excel and internal systems
• Assist in managing workload in line with critical path timelines
• Execute product hierarchies across existing SKU portfolios
• Perform data checks and reconciliations between documentation and systems, highlighting and resolving discrepancies
• Maintain organised and structured data files and documentation 

Skills & Experience..

• Experience in data cleansing and standardisation, working with large data sets
• Highly organised with strong attention to detail and accuracy
• Established Excel skills (e.g. formulas, data organisation, Vlookups, data validation, pivot tables)
• Ability to problem solve and execute project priorities within structured timelines
• Established and confident communication skills
• 1 + years of relevant / equivalent demonstrated experience  

Desirable (Not Essential)

• Experience or interest in product data, Merchandising systems, or ERP platforms- Power BI and Business Central
• Experience or interests in Retail operations, Buying, or Product Development/ Data environments

The Role...

Responsible for leading product data management and governance, ensuring data integrity and rationalisation to establish a centralised, reliable data set. This role drives process improvements and supports the business in preparing for the rollout of Power BI through structured, insight-led data practices. It owns and develops the organisation’s data foundations, ensuring they are clean, governed, scalable, and fit for purpose as the business transitions to a data lake and enhanced reporting environment. This role reports directly to the Buying & Product Development team whilst being responsible for delivering cross functional collaboration.  

Key Responsibilities..

• Define and own data governance framework (standards, naming conventions, hierarchies, approval processes)  
• Lead large-scale data cleanse and rationalisation across product, supplier and commercial data, ensuring standardisation and completeness
• Lead end-to-end SKU creation across multiple projects, ensuring alignment with critical path timelines
• Own and enforce a single source of truth for organisational data
• Design data structures to support future data lake architecture-  enhancing efficiency, accuracy, and scalability of data workflows
• Partner with tech teams on data pipelines, integrations and system readiness
• Own Power BI data model strategy (ensuring outputs are robust and scalable)
• Act as final approver / gatekeeper for data changes and integrity
• Identify risks (e.g. duplication, inconsistency, gaps) and implement controls
• Line manage the Data Coordinator 

Skills & Experience required

• Experience managing large datasets and data governance frameworks
• Strong Power BI and advanced Excel skills 
• Data cleansing, standardisation, and transformation experience
• Understanding of data structures, pipelines, and integrations
• Strong organisation, problem-solving, and ability to independently manage multiple deadlines within structured timelines
• Confident stakeholder management and communication skills to inform go-forward decision making and processes
• 3 + years of relevant / equivalent demonstrated experience  

Desirable (Not Essential) 

• Experience with wider product data, Merchandising systems, or ERP platforms
• Experience with Retail Operations, Buying, or Product Development/ Data environments

The Role…

This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Dutch & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.

Salary - £13 p/h

Main Duties…

• To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Dutch or English (where appropriate) in a timely manner and adhering to the departments SLA’s.
• Offering a pro-active service to our diverse membership in German and English via telephone & email when payment is overdue or support is needed
• Use our Salesforce database to create, look up and update records for current and potential members.
• Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately and as per company/legal guidelines
• You will be part of a team responsible for the general administration of our UK houses (and future house openings)
• Joint responsibility for amending and freezing memberships, ensuring compliance with the appropriate Terms & Conditions.
• Supporting other departments with information requests
• Plus any ad-hoc projects given by the Head of Support / Soho Support Manager.

What We Are Looking For...

• At least one year of customer facing experience, preferably in a membership environment.
• An enthusiasm for providing first class customer service is a must.
• Experience of working with Salesforce.
• Experience of communicating in a friendly but professional manner in fluent Dutch & English to a diverse audience.
• Experience of working in a fast-paced team environment
• Fluency in both Dutch & English is required.
• Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
• You will have a professional telephone manner and strong written correspondence skills.
• IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
• Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership - Every House Membership After 1 Years Service.
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role..

We are seeking an experienced Development Project Manager to join a small in-house development team, who work in a fast-paced environment and are currently tasked with delivering an extensive five-year pipeline of new projects across Europe and Rest of World. 

Projects are delivered either through direct capex funding or external development partner funding, requiring the individual to support the regional lead in either a client lead or Tenant Representative capacity, on the projects which they will support on.  

Projects will range from £10-£50m in value and will typically have complex planning, heritage, design and or technical aspects to their delivery. The role will integrate within the team which currently consists of a QS and development / project managers.  

The individual will own the internal reporting for projects across this region, to ensure the wider business is provided with accurate up to date information on the status of the pipeline, this is likely 30% of the individuals workload.    

Direct responsibilities will include:  

• Reporting on projects across the region, addressing technical, programme and commercial issues on the development pipeline
• Preparing dashboards, gantt programmes, critical path analysis and budget information for internal review and approvals
• Ensuring development updates are shared with all relevant business functions, responding to queries and ensuring close collaboration
• Developing the current best practice folder and supporting the roll out of all agreed initiatives within the team, capturing how projects are documented and delivered
• Day to day lead on a small number of projects (1-2), which will be based in the UK & Europe, acting as the point of responsibility and reporting to the regional lead   

The candidate will understand the full life cycle of the development process. They will need prior experience on the suite of legal and technical documents for mid to large scale hospitality projects, including: 

• Development agreements
• Lease agreements  
• Consultant appointments 
• Buildings contract 

The successful candidate will be commercially astute, comfortable dealing with technical issues as they arise and will play an important part in delivering against our 5 year development pipeline objectives.  

The successful candidate will have experience in the delivery of high-quality hospitality projects. They will have developer side experience and have excellent communication skills to allow them to operate effectively across multiple countries. 

The candidate will work in close collaboration with other business units, such as Design, Legal, Finance, Comms and Operations, so will be expected to input and coordinate across a wider team through the course of a development.  

Key Responsibilities 

External facing 

• Support the regional lead on 1-2 larger scale projects through feasibility, planning, permitting, design, procurement, construction, and handover. 
• Ensure development partners adhere to their contracted commitments including reporting protocols 
• Ensure efficient project communication amongst the development team and between Soho House design and external parties
• Implement project management protocols on project RFIs, change control, derogations schedules, quality control, snag sheets, handover / O&M manuals and post-handover operations support 
• General admin and project management support to other development team members as needed on projects in the region    

Internal reporting & best practice 

• Develop and own detailed critical path analysis and master programmes across projects either managed by the candidate or members of the development team
• Monitor key milestones, risks, dependencies, preparing weekly and monthly reports for senior development meetings
• Ensure dashboards, tracker documentation and pipeline reporting is accurate and decision-focused
• Distill technical issues into readily digestible information for distribution within the business, including: permitting and licencing issues, programme risk, cost exposure, quality issues, third party matters etc. 

What we are looking for...

• Circa 8-10 years in project or development management with hands on delivery experience
• Developer-side experience in hospitality projects of £5-£25m in value
• Demonstrable track record of full development cycle experience with management of time, cost and quality pressures
• Commercially astute, analytical and comfortable reporting and tracking on development budgets and cashflows
• Problem solver, effective communicator and capable of working autonomously
• Organised and capable of delivering against a structured workload month by month
• An appreciation for high quality hospitality design
• Skilled with: Microsoft Excel, Word, Project and Power Point 

Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Annual Every House Membership
• Free lunch at Store X Café in 180 Strand on Mondays
• 50% off Food & Drink at Soho Houses, 7 days a week
• Staff Bedroom Rates
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2-days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

The Role...

The Deputy Creative Lead supports the Creative Director in overseeing the daily operations of the design department, ensuring best-in class design and art direction, smooth workflow, creative consistency, and timely delivery across all Soho House projects. The candidate acts as both a design lead and an operational manager. This role manages team workload, upholds brand standards, and ensures all design output reflects the company’s visual identity and creative vision. They also deputise for the Creative Director in senior meetings, serving as a advocate and point of contact for the content and design team. This is an exciting hybrid role with design and organisational skills in equal demand.

Key Responsibilities

Daily Design Operations

• Manage day-to-day workflow of the design department, ensuring all tasks are delivered on time and to a high standard.
• Monitor live design requests, track project progress, and balance workloads across the team.
• Maintain visibility of all incoming briefs, prioritising effectively based on business needs and deadlines.
• Oversee colour grading, image editing, and design refinements to ensure creative quality and consistency from other members of the team (and international team)
• Approve design work for newsletters, social graphic design, and pre press print assets before release.
• Work as senior graphic designer and art director. Enabling the Creative Director to focus on bigger projects, large branding requests and top-level art direction and strategising.

Brand Standards & Quality Control

• Ensure all creative output aligns with brand guidelines and visual standards as set by the Creative Director and leadership team.
• Provide constructive feedback to designers, maintaining quality across all visual touchpoints, in line with standards set by Creative Director.
• Partner with cross-functional teams to ensure creative work meets strategic and commercial goals.

Team Leadership & Communication

• Act as the go-to contact for the design team regarding project timelines, priorities, and workload.
• Represent the design team in senior management and cross-departmental meetings when deputising for the Creative Director.

Reporting & Workflow Management

• Track and report on project status, team capacity, and workload distribution, to CD, Chief Content Officer and Head of Creative Operations.
• Identify and address potential bottlenecks or resource challenges early.

Skills and experience required

• 8+ years’ experience in a creative / design management role.
• Strong aesthetic sensibility and honed technical skills (Adobe Creative Suite, Figma, etc.). With animation and video editing as a plus.
• Excellent attention to detail and commitment to maintaining brand consistency.
• Proven ability to manage teams, workflows, and creative output in a fast-paced environment.
• Confident communicator with strong leadership, problem-solving, and organizational skills.
• Uphold interdepartmental relationships and serve all parts of the business.
• An ego free can-do attitude - while displaying advanced design aesthetics and great team skills.

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Annual Every House Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.