Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta: The World’s Identity Company™
Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.
Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.
The Strategic Workforce Identity Opportunity
Okta Platform Focus: Workforce Identity Solutions. This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.
The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.
As a Senior TAM, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.
Key Workforce Identity Solutions You Will Support:
The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:
- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
- Privileged Access Management (PAM): Privileged Access.
- Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.
What You'll Be Doing
Strategic Customer Partnership & Influence:
- Build deep, long-lasting relationships with customers as their go-to technical advisor.
- Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
- Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
- Collaborate with customers to design identity strategies aligned with their business objectives.
- Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
- Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
- Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.
Complex Problem Resolution & Advocacy:
- Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
- Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
- Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
- Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
- Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
- Facilitate difficult discussions with senior stakeholders.
Thought Leadership & Team Enablement:
- Serve as a thought leader, providing best practices, workshops, and training.
- Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
- Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
- Mentor peers and colleagues, upskilling capability with a focus on technical development.
- Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
- Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.
What You'll Bring to the Role
- Requires 8+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
- 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
- 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
- Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
- Certifications: Okta Certified, CISSP, or equivalent.
- Technical Mastery (Workforce Identity Focus):
- Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
- Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
- Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
- Solid understanding of one or more of the following key areas:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
- Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
- SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
- Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
- Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
- Communication and Leadership Skills:
- Excellent communication skills, capable of translating complex technical topics into actionable insights.
- Convey complex ideas in a compelling and easily understandable manner.
- Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
- Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- Location:
- The ideal candidate will reside within 50 miles of our Toronto office.
#LI-MM1
#LI-Hybrid
P24883
Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Team
Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.
The Opportunity
A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.
The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!
What you’ll be doing
- Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
- Advise customers on best practices and product adoption in a post-sales capacity
- Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts
- Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction, and retention
- Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Establish strong relationships internally, too as part of a larger collaborative team
- Participate in content creation for both internal and external enablement of staff and customers
What you’ll bring to the role
- 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Working proficiency in the following core IAM areas:
- Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
- Consumer and/or SaaS application deployments
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Familiarity with IAM solution providers is strongly desired.
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
- Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.
- Ability to code in Javascript
- Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
- BA/BS/MS or related discipline or equivalent work experience required
#LI-LW1
#LI-HYRBID
P15368_3362217
Below is the annual On Target Compensation (OTE) range for candidates located in the United Kingdom. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and comprehensive healthcare coverage and financial benefits including paid time off and parental leave in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/gbr.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Team
Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.
The Opportunity
A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.
The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!
What you’ll be doing
- Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
- Advise customers on best practices and product adoption in a post-sales capacity
- Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts
- Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction, and retention
- Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Establish strong relationships internally, too as part of a larger collaborative team
- Participate in content creation for both internal and external enablement of staff and customers
What you’ll bring to the role
- 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Working proficiency in the following core IAM areas:
- Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
- Consumer and/or SaaS application deployments
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Familiarity with IAM solution providers is strongly desired.
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
- Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.
- Ability to code in Javascript
- Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
- BA/BS/MS or related discipline or equivalent work experience required
#LI-RB4
#LI-HYRBID
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Specialist, Technical Account Manager - SLED
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Team
Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.
The Opportunity
As a Specialist, Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic SLED customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.
This role is within the Public Sector, SLED team (managing state and local government organizations, as well as educational institutions) with a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements.
What you’ll be doing:
- Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
- Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
- Collaborate with customers to design identity strategies aligned with their business objectives.
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
- Resolve technical challenges by coordinating with internal teams, including support and engineering.
- Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
- Serve as a thought leader, providing best practices, workshops, and training.
What you’ll bring to the role:
- 2+ years’ experience working with Public Sector (SLED) customers in a SaaS organization.
- 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
- 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
- 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
- Solid understanding of one or more of the following:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Strong problem-solving skills and the ability to manage escalations effectively.
- Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
- Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
- Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).
Additional requirements:
- U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role.
- A note on location: Strong preference for candidates in the Chicago area, but will consider candidates in Central time zone states (including Colorado, Texas) for this role.
#LI-MM1
#LI-Hybrid
P24885
Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity and security posture while driving value in Okta’s suite of Auth0 products and, ultimately, retention at contract renewal.
The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. We make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.
The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.
What you’ll be doing:
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements:
- 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Familiarity in the following core CIAM areas or technical competencies:
- Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps both web and native
- Passion for learning cybersecurity principles for IT and consumer applications
- Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation skills
- Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- Ability to influence customer behavior & health metrics across a portfolio of customers
- This position will be located remotely within 50 miles of Mexico City, with some travel required (under 25% of the time)
Our Values - core competencies expected of our people:
- Always secure, always on: Relentlessly champion Okta’s security-centric mission with our customers
- Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customer's identity architectures
- Love our customers: Give our customers a premium identity experience
- Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.
Okta is an Equal Opportunity Employer
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy
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#LI-Hybrid
P22221
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Technical Account Manager, Okta Strat
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta: The World’s Identity Company™
Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.
Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.
The Strategic Workforce Identity Opportunity
Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment.
This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.
The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future.
As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity.
Key Workforce Identity Solutions You Will Support:
The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include:
- Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance).
- Privileged Access Management (PAM): Privileged Access.
- Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection.
What You'll Be Doing
Strategic Customer Partnership & Influence:
- Build deep, long-lasting relationships with customers as their go-to technical advisor.
- Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders.
- Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
- Collaborate with customers to design identity strategies aligned with their business objectives.
- Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
- Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture.
- Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement.
Complex Problem Resolution & Advocacy:
- Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions.
- Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions.
- Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM).
- Manage competing priorities with little impact on delivery, ensuring follow through on all activity.
- Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company.
- Facilitate difficult discussions with senior stakeholders.
Thought Leadership & Team Enablement:
- Serve as a thought leader, providing best practices, workshops, and training.
- Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture.
- Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team.
- Mentor peers and colleagues, upskilling capability with a focus on technical development.
- Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution.
- Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge.
What You'll Bring to the Role
- Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree).
- 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect.
- 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
- Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline, or equivalent work experience required.
- Certifications: Okta Certified, CISSP, or equivalent.
- Technical Mastery (Workforce Identity Focus):
- Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect.
- Able to modify existing quickstart or code samples to adapt them to the customer's requirements.
- Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers.
- Solid understanding of one or more of the following key areas:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
- Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols).
- SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
- Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc).
- Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review.
- Communication and Leadership Skills:
- Excellent communication skills, capable of translating complex technical topics into actionable insights.
- Convey complex ideas in a compelling and easily understandable manner.
- Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
- Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
#LI-MM1
#LI-Hybrid
P24882
Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growthAt Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.
The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.
The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role.
What you’ll be doing:
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements:
- 3+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Familiarity in the following core CIAM areas or technical competencies:
- Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps both web and native,
- Passion for learning cybersecurity principles for IT and consumer applications
- Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
- Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- Ability to influence customer behaviour & health metrics across a portfolio of customers
- Ability to work US Time Zone (CST)
#LI-Hybrid
P24644_3389011
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Okta Technical Account Management (TAM) Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.
The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome.
You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.
The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.
What you’ll be doing:
- Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity
- Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyse trends, identify areas for improvement, and take action to optimise customer outcomes
- Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
Requirements:
- 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space
- Native-level Japanese proficiency with excellent communication and reading comprehension skills.
- Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
- Familiarity with the following core CIAM areas or technical competencies:
- Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
- Consuming APIs and HTTP request methods
- High-level understanding of custom consumer and SaaS apps, both web and native
- Passion for learning cybersecurity principles for IT and consumer applications
- Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
- Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
- A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
- Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills
- Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
- Ability to influence customer behaviour & health metrics across a portfolio of customers
#P24888_3375767
#LI - hybrid
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Team
Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.
The Opportunity
As a Specialist, Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic Federal customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.
This role is within the Public Sector, Federal team (managing federal, state and local government organizations) with a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements.
What you’ll be doing:
- Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
- Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
- Collaborate with customers to design identity strategies aligned with their business objectives.
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
- Resolve technical challenges by coordinating with internal teams, including support and engineering.
- Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
- Serve as a thought leader, providing best practices, workshops, and training.
What you’ll bring to the role:
- 2+ years’ experience working with Public Sector (Federal) customers in a SaaS organization.
- 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
- 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
- 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
- Solid understanding of one or more of the following:
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Strong problem-solving skills and the ability to manage escalations effectively.
- Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
- Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
- This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required.
Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
- Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).
Additional requirements:
- U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role.
- A note on location: Candidates must reside within within 50 miles of the Okta Washington, DC office.
#LI-MM1
#LI-Hybrid
P24887
Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Ready to apply?
Apply to Okta
Technical Account Manager, Auth0 Strategic
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
The Team
The Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices.
The Opportunity
A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.
The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!
You Will
- Fully own the account management function as an Auth0 TAM. This includes the business and the technical side.
- Advise customers on best practices and product adoption in a post-sales capacity.
- Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic accounts.
- Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
- Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
- Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality.
- Establish strong personal relationships on key accounts with decision-makers and stakeholders.
- Establish strong relationships internally, too as part of a larger collaborative team.
- Participate in content creation for both internal and external enablement of staff and customers.
Requirements
- 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space.
- Working proficiency in the following core IAM areas:
- Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
- Consumer and/or SaaS application deployments.
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
- Familiarity with IAM solution providers is strongly desired.
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role.
- Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc.
- Ability to code in Javascript.
- Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations.
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
- This position can be located remotely but requires you to reside in Pacific, Mountain, or Central Time Zones. some travel required.
- This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.
Education:
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
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Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
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