The  Opportunity

We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey. 

You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identify churn risks. 

As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

• Customer Success and Growth: Develop roadmaps and strategies to accelerate customers' strategic direction, track goals and progress, and identify opportunities for improvement.
• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
• Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. 
• Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.
• Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.
• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.
• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.
• Product Knowledge: CSMs need to have a deep understanding of Okta's products and services, as well as excellent time management skills, in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

You would be Ideal for this role if you have: 

• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution. 
• Customer-centric and proactive team player that is focused on driving customer loyalty and adoption
• Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization. 
• Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers
• Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.
• Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values
• Strong oral, written and presentation skills 
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis

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#LI - hybrid

The Account Executive at Okta is responsible for all aspects of new customer acquisition and growth including management of the sales process for small to medium prospective customers as well as expansion within existing accounts.

The Account Executive will focus on the Japan market, to develop and execute strategies and tactics in the following key areas: territory planning, prospecting, relationship development, running sales cycles, pricing presentation and delivery, negotiations, and closing.

Account Executives at Okta strive to understand the specific challenges that both prospects and customers are faced with and map Okta’s solutions accordingly to achieve the desired positive business outcomes. They will need to cultivate positive relationships with customers and key partners while maintaining a solid knowledge of Okta’s evolving technology as well as contending differentiators. In this high-velocity role, you’ll focus on small to mid-sized businesses, presenting both on-site and remotely. Expect to own deals from cradle-to-grave in collaboration with account teams, sales engineers, professional services, and partners.

It is imperative that you demonstrate leadership qualities, ethical behavior, excellent work ethic and a focus on collaboration with both internal counterparts as well as customers.

Job Duties and Responsibilities:

• Build and execute against a comprehensive territory plan
• Prospect, build and maintain a robust sales pipeline
• Work with partners to extend reach & new opportunities
• Significant experience presenting to C-level executives, in-person
• Manage sales cycle as well as key internal/external partners
• Accelerate customer adoption
• Manage contract negotiations
• Develop long-term strategic relationships with key accounts and ensure customer success

Required Skills:

• Minimum 5 years of sales account management experience working for a technology vendor
• Previous sales experience across the Japan market 
• A track record of success selling to small to medium sized businesses
• SaaS experience is preferred 
• Strong verbal and written communications skills in Japanese, English is a plus 
• Works well in teams and synergetic environment
• Extensive network of partnerships with customers, executives and peers
• Experience working with channel partners is preferred 
• Strong leadership skills
• BS/BA degree required

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The Team

You will be part of the APJ Regional Product Marketing (PMM) team, which is a key regional extension of the US-based corporate Product Marketing organization. Our mission is to bridge global strategy with the unique needs of our local markets.

This role acts as a strategic liaison, working closely with the APJ Go-to-Market (GTM) teams (including Marketing, Sales, and Partners) on one side, and serving as a vital link to the US PMM team, Product Management, and other headquarters-based organizations on the other.

Your core responsibilities will be to drive the success of our products in the APJ market. This includes defining messaging and positioning based on market and competitive intelligence, leading product launches, creating compelling content for customers and prospects, and delivering impactful sales enablement programs. Essentially, you will be the voice of the market to the company and the voice of the product to the market.

Role

This role serves as a critical bridge between corporate headquarters and the APJ market, with a primary focus on Japan while also supporting Korea and other APJ regions. You will be responsible for ensuring regional needs are reflected in the global strategy. As the market expert, you will continuously research and analyze customer trends, the competitive landscape, and regulatory requirements in these territories. You will be expected to provide feedback to the global strategy and lead the development of regional strategies, optimizing Okta's messaging, content, and go-to-market (GTM) plans to accelerate business growth.

Responsibilities

• Adapt and localize global product messaging and go-to-market strategies to resonate effectively with the Japanese and South Korean markets.
• Create compelling external-facing content that clearly translates complex technical values into business benefits for customers and partners.
• Evangelize Okta's solutions by actively speaking and presenting at industry events, webinars, and customer briefings.
• Empower internal sales teams and external partners through comprehensive enablement sessions and targeted sales support initiatives.
• Drive regional marketing initiatives and cross-regional support in ASEAN and ANZ as needed, fostering a collaborative approach within the APJ PMM team.

Requirements Must-Haves:

• Bachelor's degree or equivalent practical experience.
• 10+ years of professional experience in the SaaS business sector.
• 5+ years of experience in Product Marketing (PMM), Presales, or Technical Consulting.
• Business level or fluent proficiency in Japanese, Korean, and English.

Nice-to-Haves:

• Knowledge or experience with Identity and Access Management (IAM).
• Proven ability to translate technical concepts and value propositions into easily digestible external messages and marketing content.
• Strong background in presales or consulting, with a deep understanding of customer technical requirements.
• Exceptional project management skills with a track record of successfully executing cross-functional initiatives.
• Demonstrated experience and confidence in public speaking, including keynotes, webinars, and partner events.

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チームについて (The Team)

所属いただくのは、米国本社のプロダクトマーケティング（PMM）チームに属する、APJ地域担当のリージョナルPMM組織です。私たちのミッションは、グローバル戦略と地域市場のニーズを繋ぐことです。

主な役割として、APJ地域のGTM（Go-to-Market）チーム（マーケティング、営業、パートナー）と緊密に連携する一方、米国本社のPMMチームや製品開発、コーポレートマーケティングといった関連部門との架け橋となります。

具体的には、市場・競合分析を通じて製品のメッセージングとポジショニングを策定し、新製品の市場投入（ローンチ）を主導します。また、営業チームやパートナー向けのイネーブルメント資料や、顧客・見込み客向けの各種コンテンツを作成し、APJ市場におけるビジネスの成功をドライブしていただきます。

役割 (Role)

このポジションは、主に日本市場に重点を置きながら、韓国およびその他のAPJ地域もサポートし、本社とAPJ市場の重要な架け橋としての役割を担います。担当地域の市場専門家として、顧客動向、競合環境、規制要件を継続的に調査・分析し、地域のニーズをグローバル戦略に反映させる責任を負います。グローバル戦略へのフィードバックや地域戦略の策定を主導し、Oktaのメッセージング、コンテンツ、GTM（Go-to-Market）戦略を各市場に最適化することで、ビジネスの成長を加速させることが期待されます。

主な業務内容 (Responsibilities)

• 適応・ローカライズ: グローバルの製品メッセージや市場参入戦略を、日本および韓国市場に効果的に響くよう適切な内容に調整します。
• コンテンツ作成: 複雑な技術的価値を、顧客やパートナー向けのビジネス上のメリットへと明確に変換する、魅力的な外部向けコンテンツを作成します。
• 啓蒙・発信: 業界イベント、ウェビナー、顧客向けブリーフィングに積極的に登壇・プレゼンテーションを行い、Oktaのソリューションを啓蒙します。
• 支援・イネーブルメント: 包括的なイネーブルメントセッションやターゲットを絞った営業支援施策を実施し、社内の営業チームおよび外部パートナーの活動を強化します。
• 推進: APJ PMMチーム内での協調的なアプローチを促進し、必要に応じてASEANおよびANZ地域でのマーケティング施策や地域横断的なサポートを推進します。

必須要件・歓迎要件 (Requirements) 必須要件 (Must-Haves):

• 学士号または同等の実務経験。
• 10年以上のSaaSビジネスにおける実務経験。
• 5年以上のプロダクトマーケティング（PMM）、プリセールス、またはテクニカルコンサルティングの経験。
• 日本語、韓国語、英語でのビジネスレベル以上の優れたコミュニケーション能力。

歓迎要件 (Nice-to-Haves):

• アイデンティティおよびアクセス管理（IAM）に関する知識・経験
• 技術的な概念や価値提案を、外部向けのわかりやすいメッセージやマーケティングコンテンツに落とし込める実績のあるスキル。
• プリセールスやコンサルティングの強力なバックグラウンドがあり、顧客の技術的要件を深く理解していること。
• クロスファンクショナルなプロジェクトを成功裏に実行した実績と、優れたプロジェクトマネジメントスキル。
• 基調講演、ウェビナー、パートナーイベントなど、人前で話すことに対する実績と自信（スピーカー・登壇経験）。

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#LI-hybrid

The Auth0 Sales Team

Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Auth0 Account Executive, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

Account Executive, Auth0

The successful candidate is a highly motivated, self-driven, and senior sales executive who is passionate about winning key new logos, about engineering and product technology and about driving protection against the biggest identity threats. 

As an Auth0 Account Executive, you will be working with Japan Auth0 resellers and distributors, focused on providing value to Japan's most mature Product Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth primarily through net new logos acquisition as well as through cultivating relationships to develop and grow existing Auth0 customers.

What you’ll be doing: 

• Build a plan to guide your long-term approach to net new logo pipeline generation 
• Consistently deliver revenue targets to support YoY territory growth 
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers 
• Demonstrable skills in creating compelling artifacts, documents and presentations to convey ideas
• Highly experienced in Executive Stakeholder alignment and running Quarterly Business Reviews  
• Scope, negotiate and close agreements to meet and exceed revenue quota targets 
• Holistically embrace, access, and utilize partners to identify and open opportunities 
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc) - Proven track record of partnering with key SIs and AWS.
• Travel as necessary to build and cultivate customer and prospect relationships

What you’ll bring to the role:

• 5+ years success in growing revenue for sophisticated, complex enterprise SaaS products
• Ability to evangelize, educate and create demand within the Product, Digital and Engineering organizations, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers.
• Deep technical discovery skills that resonate with the developer community (you must have a strong grasp of product development lifecycle, devops, engineering terminology, product management)
• Strong technical acumen with proven ability to connect a technical sale to a companies’ business and transformation outcomes
• Outstanding communication and presentation skills with audiences of all levels (both Practitioners and Executives) and all technical aptitudes, with attention to detail.
• Prior experience working with Engineering, Product and Digital Transformation Initiatives 
• Confident and self driven with the humility required to successfully work in teams
• Proven record of out of the box thinking to open up new logos and win transformative opportunities.
• Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC)
• Consistently high-level energy, rigor and accuracy with forecasting and opportunity hygiene management

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#LI-KH1

P14559_3287892

The Auth0 Sales Team

Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As an Enterprise Account Executive, Auth0, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

The successful candidate is a highly motivated, self-driven, and senior sales executive who is passionate about winning key new logos, about engineering and product technology and about driving protection against the biggest identity threats. 

As an Auth0 Account Executive, you will be working with Japan Auth0 resellers and distributors, focused on providing value to Japan's most mature Product Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth primarily through net new logos acquisition as well as through cultivating relationships to develop and grow existing Auth0 customers.

What you’ll be doing: 

• Build a plan to guide your long-term approach to net new logo pipeline generation 
• Consistently deliver revenue targets to support YoY territory growth 
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers 
• Demonstrable skills in creating compelling artifacts, documents and presentations to convey ideas
• Highly experienced in Executive Stakeholder alignment and running Quarterly Business Reviews  
• Scope, negotiate and close agreements to meet and exceed revenue quota targets 
• Holistically embrace, access, and utilize partners to identify and open opportunities 
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc) - Proven track record of partnering with key SIs and AWS.
• Travel as necessary to build and cultivate customer and prospect relationships

What you’ll bring to the role:

• 8+ years success in growing revenue for sophisticated, complex enterprise SaaS products
• Ability to evangelize, educate and create demand within the Product, Digital and Engineering organizations, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers.
• Deep technical discovery skills that resonate with the developer community (you must have a strong grasp of product development lifecycle, devops, engineering terminology, product management)
• Strong technical acumen with proven ability to connect a technical sale to a companies’ business and transformation outcomes
• Outstanding communication and presentation skills with audiences of all levels (both Practitioners and Executives) and all technical aptitudes, with attention to detail.
• Prior experience working with Engineering, Product and Digital Transformation Initiatives
• Fluent Japanese 
• Confident and self driven with the humility required to successfully work in teams
• Proven record of out of the box thinking to open up new logos and win transformative opportunities.
• Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC)
• Consistently high-level energy, rigor and accuracy with forecasting and opportunity hygiene management

Okta is an Equal Opportunity Employer.

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#LI-KH1

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About Okta:
Okta is the leading independent provider of identity for the enterprise. We enable everyone to safely use any technology, anywhere, on any device or app. The Okta Platform and Auth0 Platform enable secure and flexible access, authentication, and automation, transforming people's experience in the digital world and placing identity at the core of business security and growth.

At Okta, we welcome diverse perspectives and experiences. We are not looking for someone who checks every single box. We are looking for lifelong learners and individuals who can make our team better through their unique experiences. Want to join our team? We are building a world where identity belongs to you.

As a Senior Solutions Engineer on the Okta Japan SE team responsible for the Okta Platform, you will serve as a key technical and business advisor to customers and partners. Leveraging your passion for technology and expertise, you will plan, propose, and demonstrate how Okta’s solutions solve critical challenges for customers—ranging from field managers to C-level executives—throughout the entire sales cycle. Ultimately, this role directly contributes to achieving quarterly and annual sales targets in Japan.

What you’ll be doing

• Collaborate with the sales team and related departments, acting as an authority on technology and the identity security domain, to ensure customers fully understand the value and potential of the Okta Platform.
• Communicate the value of adopting Okta solutions to customers in various roles—from practitioners and managers to C-level executives—to build trust.
• Explain concepts clearly to customers unfamiliar with Okta products or identity technology, while accurately answering questions from knowledgeable customers to establish credibility.
• Serve as a primary technical resource, confidently handling product features and detailed technical inquiries from customers, partners, and internal Okta teams.
• Promote knowledge sharing and actively enhance the expertise and efficiency of the entire SE team by contributing to and utilizing best practices and reusable assets.
• Support customers in executing Proof of Concepts (PoC) and technically demonstrate that adopting Okta’s identity solutions brings value to the customer.
• Participate as a presenter or demonstrator in online or offline events aimed at promoting Okta.
• Lead less experienced sales representatives and SEs, contributing to the constructive performance improvement of the entire team through appropriate feedback.

What you’ll bring to the role

• Experience in customer-facing roles as a Pre-sales SE or Technical Sales.
• Ability to build and maintain strong relationships of trust with customer technical staff and leaders throughout the sales process.
• Native-level Japanese with excellent communication and reading comprehension skills.
• Ability to convey questions and opinions in English via email, Slack, or one-on-one conversations.
• Joy in spreading solutions that lead the industry and benefit society.
• Enjoyment in collaborating with Okta’s expanding partner community in Japan and working with Pre-sales Engineers around the world.
• A desire to improve pre-sales skills—not just product or authentication technology knowledge—and aim to become a top-tier Solutions Engineer.

And extra credit if you have experience in any of the following!

• Pre-sales experience in an organization using sales methodologies such as SPIN, Solution Selling, or MEDDICC.
• Experience with Identity & Access Management, Single Sign-On, Security, and API-based solutions.
• Experience in the cybersecurity field (specifically design, implementation, or operation of security products/solutions like EDR/XDR, SIEM; or security risk assessment and consulting experience).
• Experience using at least one standard network security protocol (OAuth 2.0, OpenID Connect, SAML, LDAP, etc.).
• Knowledge/experience with cloud platforms (AWS, GCP, Azure) and tools like Kubernetes, Terraform, or serverless environments.
• Understanding of core security in general applications (password hashing, SSL/TLS, EAR, XSS, XSRF).
• Experience speaking at technical conferences or webinars, or writing technical blogs.
• Experience communicating and working with overseas engineers in English.

What you can look forward to as an Okta employee

• Benefits
• Social Impact Activities
• Okta’s People, Connections, and Community

Okta is building a dynamic work environment by providing the best tools, technology, and benefits to help employees work productively in an environment that suits their individual needs. Each organization operates with unique flexibility and mobility so that every employee can be their most creative and successful self, regardless of where they live. Find your place at Okta today! Careers at Okta.

Okta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or veteran status. We also consider qualified applicants with arrest and conviction records in accordance with applicable laws. If you require reasonable accommodation to participate in the application or interview process, please use this form to apply.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

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P14658_3317621

The Opportunity

We are looking for an experienced Revenue Operations Manager to join our team in the Asia-Pacific and Japan (APJ) region. This is a critical role that serves as the strategic bridge between our operational initiatives and regional execution.

While this position acts as the primary operational partner for the APJ territory, it is not solely a regional support role. You will be a vital member of the Revenue Operations team, overseeing projects and initiatives, driving system enhancements, and serving as a subject matter expert on processes that impact the entire organization.

What You’ll Do

• Own APJ territory execution, ensuring bookings adhere to company policy, maintain accuracy, and meet compliance requirements throughout the process. Serve as a subject matter expert for complex, high-value, and non-standard transactions.
• Serve as a primary execution and escalation partner for the Finance Global Capability Center (FGCC), providing guidance on complex scenarios and supporting consistent application of policy and process.
• Partner closely with Sales, Deal Desk, Finance, and related teams to support complex deal structures and ensure transactions are executed in line with defined processes and controls.
• Support month-end and quarter-end close activities, including preparing, reviewing, improving, and troubleshooting reconciliations as required.
• Proactively identify discrepancies, trends, and opportunities for process improvement through ongoing review of operational data and workflows.
• Develop and analyze business performance reporting to ensure an accurate reflection of operational results, creating reports and dashboards that support planning and decision-making.
• Oversee and support multiple operational and process improvement initiatives, ensuring work is completed efficiently and aligned to expected outcomes.
• Work with Business Technology, and Finance Transformation teams to support system enhancements, including UAT participation, validation of changes, and issue resolution as needed.
• Support training and enablement efforts both within the team and cross-functionally on processes, complex scenarios, and operational best practices.
• Utilize automation and AI-enabled tools, where appropriate, to improve efficiency, accuracy, and scalability across Revenue Operations workflows.

Who You Are

You are a strong operational contributor with a solid understanding of end-to-end quote-to-cash processes and how upstream and downstream decisions impact outcomes.

You bring:

• Strategic curiosity and a practical approach to identifying issues and supporting continuous improvement.
• Operational strength, with experience working through complex processes, policies, and systems.
• Sound judgment when evaluating information, prioritizing work, and handling non-standard scenarios.
• Clear and effective communication skills, with the ability to work across teams and explain processes or decisions.
• Adaptability and comfort managing multiple priorities in a dynamic environment.
• A forward-looking mindset, including openness to using automation and AI-enabled tools to improve how work is done.

Qualifications

• 6–8+ years of experience in Order Management, Sales Operations, Deal Desk, or a related role 
• Advanced knowledge of operations systems and tools such as Salesforce, CPQ, NetSuite, Tableau, or similar platforms preferred
• Ability to move fast, adapt, and thrive in a dynamic and fast changing environment
• Fluent in English and Japanese language 
  
  

#LI-Hybrid

#LI-YH1

The Workplace Site Manager is responsible for overseeing the daily operations, maintenance, and overall functionality of our Tokyo office, as well as supporting smaller service offices in the Asia-Pacific region. This role ensures a safe, efficient, and well-managed environment that supports business operations, employee productivity, and amplifies Okta’s mission, values, and culture. The Workplace Site Manager coordinates with vendors, manages facilities, and acts as the key point of contact for all site-related matters.

We seek a bilingual candidate, fluent in both Japanese and English language, who will champion Okta’s core values (Love our customers, Always secure. Always on., Build and own it, and Drive what's next) and add to our company culture.

The ideal candidate is customer service oriented, is able to build relationships with key stakeholders and executive leadership from diverse backgrounds and cultures, is able to curate and manage culture initiatives, has a good attention to detail and has budget management experience.
This is a full-time role based in our beautiful office in Shibuya, Tokyo, reporting into the Regional Senior Manager, APJ. While we offer dynamic workplace policies that enable our employees to work from anywhere, this role requires you to be in the office.

Key Responsibilities:
Site Operations Management

• Oversee day-to-day site operations and ensure offices are running smoothly
• Manage our lunch and snack program, in-office culture events, and all other programs
  and services as needed
• Monitor facility performance and address operational issues promptly
• Ensure compliance with company policies and local regulations
• Oversee and manage service offices and/or programs for remote employees within APJ,
  as and when required

Facilities & Maintenance

• Manage office maintenance/repair activities and building access
• Coordinate with landlords, contractors, service providers and vendors
• Conduct regular site inspections to ensure standards are met

Health, Safety & Compliance

• Ensure workplace health and safety standards are maintained
• Implement and monitor emergency preparedness procedures
• Conduct risk assessments and ensure compliance with legal requirements

Vendor & Contract Management

• Manage external vendors and contractors
• Monitor vendor performance and ensure service level agreements are met
• Control costs and ensure budget adherence

Workplace Experience

• Maintain a clean, safe and productive work environment
• Address employee concerns related to the workplace
• Support workplace initiatives and improvements
• Support visiting employees to our offices

Space & Resource Management

• Manage space allocation and utilization
• Oversee workplace resources, assets and supplies
• Support office moves, expansions, reconfigurations and/or decommissioning works
• Support our international team by assisting as a local point of contact for our realtors
  and/or landlords

Reporting & Administration

• Maintain records of maintenance, incidents, and compliance activities
• Prepare reports on site performance and operational metrics as needed
• Maintain and manage workplace budgets for your sites, including but not limited to
  forecasts, accruals, operational budgets etc.
• Support audits and inspections
• Work closely with the APJ and Global Operations Workplace team to drive visions,
  methods, and targets.
• Oversee and manage service offices and/or programs for remote employees within APJ,
  as and when required.

Preferred Qualifications & Skills

• A minimum of 3+ years of workplace/facilities management experience
• The position is expected to be in office 5 days per week, occasional exceptions for
  flexibility can be discussed
• Has strong management skills, and experience working with diverse cross-functional teams
• A proven ability to be a self-starter capable of driving results without significant supervision
• Exceptional organizational skills and financial acumen
• Strong ability to multi-task and has the ability to prioritize activities effectively while ensuring a high level of accuracy and attention to detail
• A background in Workplace Services focused on exceptional customer service and promoting a positive employee experience for employees, candidates, clients and vendors alike.
• Strong knowledge of systems and collaboration tools, including ServiceNow, GSuite, Slack, etc.
• Verbal and written communication skills in Japanese and English are required.

#LI-onsite

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The Okta Technical Account Management (TAM) Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. 

You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyse trends, identify areas for improvement, and take action to optimise customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Familiarity with the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps, both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills
• Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behaviour & health metrics across a portfolio of customers

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Get to know Okta Okta is the World’s Identity Company. We enable everyone to safely use any technology—anywhere, on any device or app. The Okta Platform and Auth0 Platform enable secure and flexible access, authentication, and automation, transforming people's experience in the digital world and putting Identity at the heart of business security and growth.

At Okta, we welcome diverse perspectives and experiences. We aren't looking for someone who checks every single box. We are looking for lifelong learners and people who can make our team better with their unique experiences. Join our team! We are building a world where Identity belongs to you.

As a member of the Okta Japan SE team, the Senior Solutions Engineer for the Auth0 Platform will serve as a key technical and business advisor to customers and partners. Leveraging a passion for technology and deep expertise, you will plan, propose, and demonstrate how Auth0 solutions solve critical business challenges for stakeholders ranging from field practitioners to C-level executives throughout the sales cycle. Consequently, you will directly contribute to achieving quarterly and annual sales targets in Japan.

What you’ll be doing

• Collaborate with the sales team and related departments to act as an authority on technology and the Identity Security domain, ensuring customers fully understand the value and potential of the Auth0 Platform.
• Communicate the value of implementing Auth0 solutions to customers in various positions (practitioners, managers, C-level) and earn their trust.
• Serve as a primary technical resource, confidently responding to product functionality questions and detailed technical inquiries from customers, partners, and internal Auth0 teams.
• Drive knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively elevating the expertise and efficiency of the entire SE team.
• Support customer Proof of Concepts (PoCs) to technically demonstrate that implementing Auth0’s identity solutions will deliver value to the customer.
• Participate as a presenter and demonstrator in online or offline events aimed at evangelizing Auth0.
• Lead less experienced sales representatives and SEs, contributing to constructive performance improvement of the entire team through appropriate feedback.

What you’ll bring to the role

• Experience in customer-facing roles as a Pre-sales SE or Technical Sales.
• Ability to build and maintain strong relationships of trust with customer technical staff and leaders throughout the sales process.
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Joy in spreading industry-leading solutions that benefit society.
• Enjoyment in collaborating with Okta’s expanding partner community in Japan and working with Pre-sales Engineers around the world.
• A desire to become a top-tier Solutions Engineer by refining pre-sales skills, not just product and authentication technology knowledge.

And extra credit if you have experience in any of the following!

• Pre-sales experience in an organization using sales methodologies such as SPIN, Solution Selling, or MEDDICC.
• Experience with Identity & Access Management (IAM), Single Sign-On (SSO), Security, or API-based solutions.
• Experience using at least one standard network security protocol (OAuth 2.0, OpenID Connect, SAML, LDAP, etc.).
• Knowledge/Experience with Cloud Platforms (AWS, GCP, Azure) and tools such as Kubernetes, Terraform, or Serverless environments.
• Hands-on development experience in one or more of the following areas: Web Development (JavaScript, HTML, Front-end frameworks), Mobile Development (iOS, Android), Backend Development (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
• Knowledge of modern technologies such as Generative AI, Intelligent Agents, and Conversational Bots.
• Understanding of core application security (Password Hashing, SSL/TLS, EAR, XSS, XSRF).
• Experience speaking at technical conferences/webinars or writing technical blogs.
• Experience working as a software developer.
• Experience communicating and working with overseas engineers in English.

What you can expect as an Okta employee

• Benefits
• Social Impact (Okta for Good)
• Okta's People, Connections, and Community

Okta builds a dynamic work environment by providing the best tools, technology, and benefits so that employees can work productively in an environment that suits their needs. Each organization has a unique way of working with flexibility and mobility so that every employee can be their most creative and successful self, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable legal requirements.

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