Location: Stoke-on-Trent ST1

Remuneration Package

• £13,348
• Up to 20% annual company bonus
• Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!
• Hybrid working available after successful completion of probation period

The role will be working 5 evenings per week (4 hour shifts, between 5pm and 12pm Mon-Sun).
Training for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.

The Role

At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.

This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.

A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
• Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
• Communicate in a prompt, thoughtful and clear manner.
• The ability to multi-task between customer contacts.
• Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
• Address any issues of conflict or complaint whilst displaying commercial awareness.
• Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
• Stay up to date with company products, services, and policies to accurately answer customer questions.
• Collaborate with other departments to ensure customer satisfaction and retention.
• Classify customer contact, supporting the business in identifying process & product improvements.

Skills, Knowledge, and Experience

• Ability to speak and communicate fluently in English. 
• Excellent listening and interpersonal skills.
• Strong problem solving and critical thinking skills.
• Be IT literate with excellent written communication skills.
• Flexibility, drive, and an enthusiasm to succeed.

What can we offer? 

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Soho, London

Hybrid working: 3 days in the office Tues - Thurs

The Role

We are seeking a Data Engineer to join our Data Team, playing a vital part in building the complex, scalable systems that power our data strategy. You will be at the heart of architectural discussions, influencing system design and delivering the high-quality data solutions that bring millions of fans closer to the sports they love. This is a fantastic opportunity to tackle the challenge of optimising our data platforms for real-time AI/ML workloads, mentor talented junior engineers, and make a significant impact on our business. 

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you! 

Key Responsibilities 

• Contribute significantly to critical system design decisions, helping to architect data solutions that support real-time workloads.
• Partner with cross-functional teams to translate intricate business needs into effective and innovative data solutions.
• Mentor and provide expert technical guidance to junior engineers, fostering a culture of continuous learning and growth.
• Design data systems to solve problems and improve reliability & cost-effectiveness. 
• Develop and maintain robust, secure integrations with core internal systems and critical third-party platforms. 
• Implement advanced monitoring and alerting, to ensure high system reliability and minimal downtime. 

Skills, Knowledge and Experience 

• You have expert-level proficiency in a core programming language like Python, Java, or Scala, with an emphasis on AI/ML data processing.
• You possess experience with cloud data services and technologies, ideally within the GCP ecosystem (e.g., Dataflow, Pub/Sub, BigQuery, Vertex AI).
• Experience with Airflow environment management and Docker 
• You can clearly and concisely explain intricate technical concepts to both technical and non-technical stakeholders.
• You have extensive experience designing and optimising both real-time and large-scale batch data processing frameworks.
• You have a proven ability to deploy and maintain data infrastructure using Infrastructure as Code (IaC) principles with tools like Terraform.
• You can demonstrate the application of data governance, privacy, and security best practices in a regulated environment.
• You are a proactive and curious problem-solver, skilled in anticipating and resolving system inefficiencies.
• You work seamlessly with cross-functional teams, translating complex requirements into robust data solutions.
• You take full responsibility for the quality, reliability, and performance of the data solutions you help create. 

What can we offer? 

• Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a trial, to be reviewed in 2026
• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials

Salary: £50,000 - £55,000 (dependent upon experience) 

Soho, London 
Hybrid working: 3 days in the office Tues - Thurs

The Role

Leading our advertising technology initiatives and campaign optimization strategies, this is an exceptional opportunity for an experienced ad operations professional to drive revenue growth and operational excellence. You'll spearhead complex programmatic campaigns, mentor junior team members, and work strategically with our account management, sales, and product teams across our diverse portfolio of global advertising partnerships.

We're seeking a seasoned ad operations expert with deep Ad Operations knowledge and a passion for innovation. You'll need to be strategic, analytically driven, and capable of managing high-stakes campaigns while developing scalable processes that support our continued growth.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

Campaign Management & Strategy

• Lead end-to-end campaign management in Google Ad Manager (GAM), including complex programmatic deals setup.
• Architect and implement advanced trafficking solutions for premium direct, programmatic guaranteed, and private marketplace deals

Technical Implementation & Troubleshooting

• Troubleshoot and optimize ad code implementation, including GPT (Google Publisher Tags), ad path configurations, and creative rendering issues across web and mobile environments
• Diagnose and resolve complex ad serving problems, including passback chains, ad unit hierarchy conflicts, targeting parameter mismatches, and creative approval workflows
• Implement and troubleshoot advanced ad code integrations, including SafeFrame configurations, lazy loading implementations, and cross-domain tracking solutions
• Resolve ad path and inventory mapping issues, debug JavaScript errors, and optimize ad request parameters to maximize fill rates and minimize latency

Analytics & Performance Optimization

• Develop and maintain sophisticated reporting dashboards using GAM, Google Analytics 4, and third-party analytics platforms to drive data-driven optimizations
• Execute comprehensive campaign performance analysis, identifying optimization opportunities across viewability, CTR, completion rates, and revenue metrics
• Drive revenue optimization through advanced yield management, price floor strategies, and inventory forecasting.

Quality Assurance & Leadership

• Lead quality assurance protocols across all digital touchpoints, including mobile apps, web platforms, and emerging channels
• Line manage junior ad operations staff and establish best practices for campaign setup, testing, and optimization procedures

Skills, Knowledge and Experience

• Proven experience with Google Ad Manager (GAM) and programmatic advertising platforms.
• Deep understanding of the programmatic and direct campaign management
• Proficiency with ad serving technologies, tracking pixels, and campaign measurement methodologies.
• Advanced analytical skills with experience in data visualization tools (Tableau, Looker, or similar).
• Proven ability to manage multiple stakeholders and high-pressure campaign deliveries.
• Experience with mobile app monetization and in-app advertising optimization.

What can we offer? 

• Fridays Off: Say goodbye to Friday meetings and hello to a three-day weekend! This benefit is part of a trial, to be reviewed in 2026
• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials

INFRASTRUCTURE ENGINEER

Cape Town

Hybrid working (On-site Tuesday and Thursday)

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain is our newest addition to LiveScore Group – Wonderlabz.

With a strong legacy collective expertise, the team in Cape Town push the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges delivering inhouse gaming software to LiveScore Group of the highest quality, every time.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet and now Wonderlabz - four of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

The Role

The Infrastructure Engineer’s role is to administer the Online Gaming platforms, ensure optimum performance and availability of such platform, provide third/fourth-level troubleshooting support, and liaise with all applicable service providers and third parties including NOC/1st/2nd line support. Provide technical support to all roles.

Key Responsibilities 

• Partake in the design and implementation of new setups
• Assist in process improvement and automation.
• Test and design new systems/services and their suitability for possible use in production environments
• Proactive monitoring and support of the live and staging infrastructure
• Investigate and react to any live or staging issues that might arise
• Prepare and take part in the periodic release of new software
• Act as an escalation point for issues flagged by customer support
• Handle service requests, incidents, problems and change requests, using ITIL best practice.
• Assist in process improvement and automation.
• Assist in intensive investigations into problems that would included detailed log and metrics analysis to provide detailed analysis, resolution and future prevention of such issues

Skills, Knowledge and Experience

• All-rounder with proven experience in linux based environments with very good IT knowledge
• Possess excellent communication skills, capable of delivering information to both technical as well as non-technical personnel, the ability to work autonomously and in a team environment
• Detect/analyse alarms to provide fault isolation and remote troubleshooting, being a responsible individual for problems until their complete resolution
• Ability to analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats, code and systems errors and problems
• Understands how to direct, support and guide other team members and knows how to motivate them with great attention to detail and acts as a senior technical resource for outages until restoration.
• Production support or implementation of Kubernetes, preferable in google managed Kubernetes environment (GKE) for at least 24 months
• Virtualisation - OpenStack, VMware, Cloud - Experience with any: Google GKE, Amazon EKS, Azure AKS, OpenShift/OKD
• Excellent log analysis and setup of aggregated logging systems such as Splunk/EFK and excellent networking skills including packet capture and analysis
• Excellent monitoring and metrics analysis and systems implementation such as Grafana, APM, Prometheus, Zabbix, etc… with deep knowledge of various monitoring tools and excellent problem-solving skills
• Experience with code repositories GitHub/Gitlab, CI/CD pipelines and DevOps principles and DNS/HTTPS certificates

What can we offer? 

• Discovery medical aid
• 21 days leave
• Discretionary company performance bonus

Stoke

Hybrid working: 2 days in the office per week

Working hours: 40 hours a week. Shifts range between 08:30 and 22:00 weekdays and 11:00 and 20:00 on weekends, subject to change. 

The Role

Sitting within the Player Engagement Team, you will be responsible for building and retaining key relationships with our Tier 2 customers, ensuring they are receiving the best service in the industry. This role involves regular communication with our customers and requires an innate skill to harness and nurture various personalities. 

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Make intro calls to prospective managed customers, promoting the benefits of engaging with Virgin Bet and LiveScore Bet (UK and Ireland) and ensuring an understanding of their needs has been established
• Take ownership of queries and specific requests ensuring there is an effective and timely resolution or negotiation
• Be responsible for identifying prospective account managed customers and improving the customer experience at the start of their lifecycle
• Ensuring operations and personal licence commitments are carried out in accordance with legislative regulations such as, Responsible Gaming, Anti-Money Laundering and Data Protection. You will be expected to coordinate with our Compliance team on a regular basis to ensure we are being proactive where necessary
• Work closely with various departments across the business, including CRM, Design, Insights, Product Operations and our Trading Team
• Ensuring we are analysing future client development and opportunities
• Being analytically minded ensuring that we report and examine trends, driving company performance and growth where we can
• Be responsible for collating feedback and optimising the best way to collect and share this information, distributing to key stakeholders
• Work during key sporting events (weekends/late nights) as required, ensuring that there is the operational support planned in place to allow for fast reaction and offering 

Skills, Knowledge and Experience

• Proven understanding of sports market commercials
• Excellent communicator (both verbal, telephone and written)
• Capable of having difficult conversations
• Service and Marketing minded
• Pride in providing top level service
• Proven negotiation skills
• Self-motivated and a thirst to learn
• Excellent analytical skills along with Excel
• Strives to meet targets and deadlines
• Excellent organisational & planning skills
• Flexible working hours and acknowledges late nights/weekends are required 

What can we offer? 

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Hybrid working: 4 days in the office per week

The Role

Sportsbook Insights are looking for self-motivated, curious-minded and organised Junior Insights Analyst to deep dive into our data to identify trends and opportunities to improve the product. 

The successful candidate will be expected to independently take on the majority of the reporting function of the team across Trading, Commercial, Product, Sport Ops and Customer Service, along with any investigations into fluctuations in core business metrics and the maintenance of those metrics. 

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Diagnose why core business KPIs across different departments are fluctuating by deep diving into the data using a multitude of analytical tools including SQL and Tableau.
• Deliver actionable insights to support Sportsbook business area.
• Responsible for the maintenance and development of the suite of reports used by operational teams across the business.
• Build Tableau reports from scratch to support ad hoc requests from the business.
• Translate business questions into measurable data points and metrics.
• Use the models built and maintained by the team to enhance analysis.

Skills, Knowledge and Experience

• Used Excel or SQL to work with data to solve business problems.
• Experience presenting findings to senior stakeholders.
• Interest in sport and/or the gambling industry.
• Mathematically or logically minded.
• Excellent organisational skills.
• Confident communicating with and presenting findings to stakeholders.
• Ability to thrive in a fast-paced environment.
• Meticulous attention to detail.
• Willingess to learn and adapt to new technologies and tools.
• Comfortable working independently.
• Able to prioritise work according to value to the business.

What can we offer?

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme (ability to opt into scheme from day 1 of employment) + Employee Enhanced Assistance
• Enhanced Family Leave – Maternity & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Hybrid working: 4 days in the office per week

The Role

The mission of Sportsbook Insights is to simply innovate and add value wherever possible.

Our Insights Analysts are embedded within operational teams. This shifts the onus away from simply building dashboards to delivering high quality actionable insights and measuring success by bottom-line value added. This includes, but is not limited to, model creation, automating existing processes, developing new work strategies, and building the POC’s for the next big leap forward.

This Insights role will have a Trading focus but may be expected to pick up tasks from other teams under the Sportsbook Insights remit including Commercial, Product and Sports Ops.

This is a fantastic opportunity to join a team empowered to make change in a growing data driven business. The ideal candidate will thrive on finding creative solutions to increasingly complex analytical and business problems with a desire to develop into a self-driven leader in the future.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Build and maintain business critical trading models and reports of a theoretical mathematical nature at all stages of the development pipeline.
• Confidence and flexibility to take responsibility and ownership for other models in the business that fall under the Sportsbook Insights remit.
• Help deliver a data driven culture by providing actionable recommendations to senior stakeholders off the models and reports created.
• Help deliver a data driven culture by assisting in the development, setting and actioning upon KPIs throughout the business.
• Identify opportunities to automate existing operational tasks wherever possible proposing and performing the relevant solution.
• Understand and convert business problems into technical solutions.
• Independently seek out and bring into the team previously unseen tech and modelling solutions to business problems.
• Quickly become a domain expert in the eyes of senior stakeholders.
• Willing to go the extra mile, stepping out of their comfort zone, taking on extra responsibility where they see gaps forming.

Key Skills/Experience

• Experience in a gambling/gaming environment or a deep interest in sport is essential.
• Proven experience using SQL and a visualisation tool in an analytical environment.
• Proven experience using Python to deliver projects in an analytical environment.
• Understands the need to write annotated, reusable and transferrable code.
• Proven track record of analytical curiosity, creativity and innovation in the face of business problems is essential.
• Considers new perspectives on existing analysis and suggests improvements either technical or analytical to add value where appropriate.
• Has a good sense of when to escalate issues.
• Can motivate others to find and solve business problems.
• Persuasive communicator that ensures that insight is not just delivered but is also actioned upon.
• Relentlessly driven to add value, with a strong sense of ownership, quality focus, and a pragmatic get‑things‑done mindset in fast‑paced environments.

What can we offer?

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme (ability to opt into scheme from day 1 of employment) + Employee Enhanced Assistance
• Enhanced Family Leave – Maternity & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Salary: £28,080
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable.
Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).

The Role

The main role of the Player Protection Specialist is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

• You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
• Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
• Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
• Effective resolution of customer complaints in line with our complaint’s procedure.
• Acting as a subject matter expert in the field of safer gambling.
• Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
• Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
• Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
• Embrace the team's goals while working on your personal goals.

Skills, Knowledge and Experience

• Robust investigative, risk analysis, assessment, and decision-making skills
• Strong organisational and prioritisation skills
• Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
• Effective communication skills, both written and spoken.
• Ability to remain calm, empathetic and make decisions in stressful situations.
• You enjoy working in a fast-paced and demanding environment.
• Willing to work with people at all levels and in all functions, independently and as part of a larger team.
• You are self-organising and ensure that your attention to detail and accuracy of work is constant.

What can we offer?

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Salary: £28,080
Working hours: 37.5 hours per week, shifts are between Monday - Sunday, 8am - 11pm. While weekend shifts appear in most weeks, the rota is structured to include lighter weeks with additional days off, ensuring the overall pattern remains manageable.
Office based for the 4 month probation and training period, hybrid working available after successful completion (2 days in the office per week).

The Role

The main role of the Player Protection Advisor is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and our passion drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities 

• You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
• Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
• Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
• Effective resolution of customer complaints in line with our complaint’s procedure.
• Acting as a subject matter expert in the field of safer gambling.
• Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
• Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
• Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
• Embrace the team's goals while working on your personal goals.

Skills, Knowledge and Experience

• Robust investigative, risk analysis, assessment, and decision-making skills
• Strong organisational and prioritisation skills
• Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
• Effective communication skills, both written and spoken.
• Ability to remain calm, empathetic and make decisions in stressful situations.
• You enjoy working in a fast-paced and demanding environment.
• Willing to work with people at all levels and in all functions, independently and as part of a larger team.
• You are self-organising and ensure that your attention to detail and accuracy of work is constant.

What can we offer?

• Company Performance bonus
• Hybrid working for all staff with flexible working opportunities
• Private Healthcare scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised gym membership
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Daily snacks, quality coffee, soft drinks and regular socials

Senior Software Engineer

Cape Town 

Hybrid working (2 days in the office) 

Based on the Cape Town beachfront – a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain – our Cape Town office is an integral part of LiveScore Group.

With strong collective expertise, the team in Cape Town pushes the boundaries of gaming design and development, always aiming to provide advanced solutions to complex operational challenges by delivering in-house gaming software of the highest quality to the LiveScore Group, every time.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. This creates a fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fuelling our fans' passion for sport, which drives us to the top.

We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embodies our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

 We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

The Role 

The Senior Software Engineer plays a critical role in designing, developing, and delivering high-quality software solutions that align with LiveScore Group's strategic goals. This role directly contributes to business success by driving technical excellence, improving system performance, and mentoring engineering colleagues to build a high-performing engineering culture.

Key Responsibilities 

• Design, develop, and maintain high-quality, scalable backend services using Java and Spring Frameworks (Spring Boot, Spring MVC, Spring Cloud, AMQP, Spring Security).
• Lead the end-to-end delivery of complex features or systems, ensuring alignment with architectural standards and business goals.
• Provide technical mentorship and promote best practices in coding, testing, and design, including conducting code reviews to ensure quality and secure coding.
• Actively participate in agile ceremonies (stand-ups, sprint planning, retrospectives) using JIRA to manage tasks and track progress.
• Work closely with cross-functional teams, including product and design, to translate business requirements into technical solutions and ensure timely delivery.
• Utilize Git (Github) for version control and effective collaboration through pull requests and branching strategies.
• Design and optimize relational database schemas, including writing efficient SQL queries and managing data migrations.
• Identify opportunities to improve system performance, developer productivity, and code quality.
• Stay current with emerging technologies and propose innovative solutions to technical challenges, contributing to internal knowledge sharing and tooling improvements.
• Support deployment and monitoring of applications in cloud or on-prem environments, ensuring reliability and performance.

Skills, Knowledge and Experience

• Experience in Java, with experience in object-oriented design and enterprise-level application development.
• Extensive experience with Spring Frameworks (Spring Boot, Spring MVC, Spring Cloud, AMQP, Spring Security).
• Experience in using IntelliJ IDEA for efficient development, debugging, and refactoring.
• Ability to design and maintain normalized database schemas and write efficient SQL queries.
• Familiarity with AI tools to optimize workload and efficiently prompt AI tools for desired output.
• Analytical thinking and a solution-oriented mindset.
• A versatile individual with an appetite to learn and take on challenges.
• Work collaboratively with colleagues to support team objectives.

Nice to Have

• Familiarity with front-end frameworks such as VUE and Angular.
• Experience with CI/CD pipelines, containerization (Docker), and cloud platforms (GCP).
• Write efficient SQL queries and manage data migrations, backups, and performance tuning

Our Tech Stack

• Backend: Java, Spring Framework
• Frontend: VueJS, Angular
• Database: MySQL, Mongo
• Cloud: GCP
• Messaging: Kafka, RabbitMQ
• AI: Copilot, AgentSpace
• Version Control: Github
• IDE: Intellij Ultimate
• Testing: Cypress, Postman

What can we offer? 

• Discovery Medical aid 
• 21 days annual leave 
• Discretionary Company Performance bonus 
• Thursday drinks in the office and socials