The Community You Will Join:

The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:

• Growth Platform: Designed to increase supply and retain existing hosts.
• Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.
• Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.
• Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.
• Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.

The Difference You Will Make:

The Community Platform team is building a groundbreaking social platform aimed at delivering a differentiated service to our community. This platform will empower local communities to collaborate, support community leaders, host local and global events, provide improved resources, drive engagement, mobilize the community, and offer direct feedback to Airbnb.

We are seeking a highly skilled and motivated Full Stack engineer who is passionate about making a difference through their work. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day: 

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.
• You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Provide critical input in team roadmap and technical direction.

Your Expertise:

• 6+ years of full software development experience
• Proficient in at least one major programming language (preferably Java / Kotlin / Scala / Ruby on Rails / Python).
• Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing.
• Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.
• Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution.
• Outstanding communication and interpersonal skills and detail oriented.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.

The Community You Will Join:

Core Foundation is a cross‑platform team in Product Foundation that empowers product engineers to build high‑quality, performant features across Android, iOS, and Web. We focus on: Insights & Logging, Performance & App Health, and Feature Architecture, partnering closely with Platform (iOS/Android/Web), Analytics Infrastructure, Data Platform, and peer Product Foundation teams to provide cohesive paved paths and standards at scale.

The Difference You Will Make:

You will lead the team that underpins Airbnb’s foundation solutions for client applications with the instrumentation, performance guardrails, architecture patterns, and developer‑friendly platforms that make durable, scalable product development the default. Your leadership will:

• Define the long term direction for client foundations and shape how product engineering is done across Airbnb.
• Drive adoption of consistent, cross‑platform architecture and best practices for feature development.
• Uplevel performance and app health through guardrails, proactive insights, and paved‑path tooling that shorten feedback loops for product teams.
• Provide a unified, high‑quality event logging experience that enables reliable, data‑driven decisions across surfaces and platforms.

A Typical Day:

• Set vision and multi year tech direction for Core Foundation and translate them into clear roadmaps and measurable outcomes.
• Drive alignment across Platform, Backend and Data and is accountable for influencing shared standards.
• Partner with iOS/Android/Web Platform, Analytics Infrastructure, Data Platform, and peer Product Foundation teams to align standards, integrate capabilities, and remove friction for product engineers.
• Guide technical staff to enable lint/compilation rules, observability defaults, configuration patterns and drive adoption via documentation, enablement, and hands‑on support.
• Review designs for foundational systems, balancing near‑term delivery with long‑term maintainability and cross‑platform consistency.
• Manage operations and execution excellence: staffing, prioritization, delivery predictability, incident learnings, and iterative quality improvements.
• Recruit, coach, and develop a high‑performing, inclusive team culture; grow senior technical leaders and future managers.

Your Expertise:

• 10+ years of industry experience with 5+ years in engineering management; demonstrated success leading cross‑functional or cross‑platform foundation/platform teams.
• Proven track record establishing client‑side performance/health practices and observability, and driving adoption of paved‑path tooling and standards at scale.
• Hands‑on background in at least one client platform (iOS, Android, or Web) with fluency in modern app and feature architecture patterns; comfort collaborating across all three.
• Experience building or stewarding event logging/instrumentation platforms and improving data quality for analytics and experimentation.
• Strong cross‑org influence and stakeholder management with Platform, Product, Design, and Data partners; clear, persuasive written and verbal communication.
• Commitment to inclusive leadership, talent development, and building psychologically safe, high‑ownership teams.

Preferred Qualifications:

• Experience with cross‑platform consistency initiatives (e.g., shared patterns, naming, and capabilities) and developer experience investments that accelerate product velocity.
• Familiarity with configuration and server‑driven paradigms and their impact on client architecture and experimentation workflows.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

You will be joining Airbnb's Consumer Insights Team.  The mission of the team is to elevate human insight to fuel smarter decisions across the business.  You'll work in a collaborative, fast-moving environment where curiosity and consumer empathy are deeply valued.  You'll report to the Head of Consumer Insights and partner closely with Marketing leadership, as well as cross-functional partners across Product, Innovation, and the broader research team.  This position is responsible for leading a team of three direct reports.

The Difference You Will Make:

In this role, you will serve as the dedicated insights partner for Airbnb's Marketing organization, with a primary focus on audience understanding, brand positioning, and measurement; leading research that sharpens how Airbnb is perceived and positioned in the market. You will also lead the Trends & Competitive Intelligence function, bringing a forward-looking view of the cultural landscape and competitive dynamics that serves not just Marketing, but the broader organization.  Success means leadership consistently relies on your insights to shape briefs, campaigns, and strategies, and that Airbnb stays ahead of where the market, culture, and competition are heading.

Key Responsibilities: 

• Partner with Marketing leadership as the go-to expert on the voice of the consumer, ensuring consumer knowledge is embedded in strategies, briefs, and priorities from the earliest stages of planning.
• Own and evolve Airbnb's brand health tracking program, revising and refining the measurement framework, monitoring brand equity trends over time, and translating findings into clear, actionable implications for brand and marketing strategy.
• Coach and support the direct report who owns Airbnb's media measurement program, ensuring their work is connected to broader brand strategy and that media investment insights translate into meaningful implications for consumer perception and positioning.
• Lead and direct the Trends & Competitive Intelligence team, setting the strategic direction, ensuring the right signals are being tracked across the cultural and competitive landscape, and bringing forward-looking implications to Marketing and the broader organization.
• Design and execute qualitative and quantitative research projects spanning focus groups, in-depth interviews, ethnographies, online communities, and surveys, balancing in-house execution with vendor-managed projects.
• Prepare and present research findings in concise, visually compelling formats for senior stakeholders, always surfacing the "so what" to inspire action and drive decisions.
• Collaborate with the broader Research Team to synthesize across workstreams, avoid silos, and identify emerging opportunities or gaps in consumer understanding.

Your Expertise:

• 12+ years of consumer insights experience, with significant time spent in a marketing insights context supporting brand strategy, audience understanding, or marketing effectiveness.
• Deep expertise in brand health tracking, including owning or significantly contributing to a brand measurement framework covering equity, perception, and positioning metrics.
• Strong command of audience research and segmentation, with demonstrated ability to build rich, actionable consumer portraits that inform marketing strategy.
• Familiarity with media measurement approaches and the ability to connect campaign performance data to shifts in brand perception and consumer sentiment.
• Experience in trends and competitive intelligence, synthesizing signals from the cultural and competitive landscape into strategic implications for brand and business.
• Expertise across a wide range of qualitative and quantitative research methodologies, with familiarity in advanced analytic techniques and emerging tools, including AI-powered research methods.
• Exceptional storytelling and communication skills, able to distill complex consumer data into clear, compelling narratives that influence senior stakeholders.
• Demonstrated experience managing and developing individuals, with a track record of modeling high standards for insight quality and stakeholder engagement.
• A degree in research, marketing, or social sciences.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Relevance & Personalization (R&P) team is Airbnb's matching intelligence engine — a talented team of ML engineers, applied researchers, and technical program managers who connect guests to the right listings across every surface and help hosts compete and thrive in our marketplace. We work at the intersection of search ranking, recommendations, personalization, and generative AI, and we're building toward a future where Airbnb feels less like a search engine and more like a knowledgeable travel companion that understands your needs across your entire trip journey.

The Difference You Will Make:

As Product Manager for Relevance & Personalization, you will help set the strategy and drive execution for some of Airbnb's highest-leverage AI systems. You'll own the roadmap and shape how personalization works across the guest journey, and help define how we close the feedback loop for hosts. You'll partner with engineers, researchers, designers, and cross-functional teams to ship systems that directly drive bookings, guest satisfaction, and host success — at global scale.

A Typical Day: 

• Define and drive the roadmap for Airbnb's relevance and personalization platform — from natural language query understanding to multi-turn, context-aware discovery experiences
• Make prioritization calls that balance multiple competing objectives: guest experience, host success, revenue, fairness, and marketplace health
• Partner with ML engineers and applied researchers to shape model strategy, evaluation frameworks, and experimentation design
• Align cross-functional partners — Guest, Host, MarTech, Trust & Safety, Customer Support — on shared goals and sequencing
• Drive the Tripcycle vision: ensuring R&P's intelligence layer connects across the full trip lifecycle, from inspiration through post-trip
• Design and oversee A/B experiments with rigorous metric design and long-term effect measurement
• Translate complex technical tradeoffs into clear decisions for engineering teams and concise narratives for leadership
• Foster an environment where engineers and product managers collaborate on building the future
• Stay close to guests and hosts: synthesize user research, marketplace data, and competitive signals to sharpen your intuition and refine strategy

Your Expertise:

• 10+ years of product management experience, with at least 3 years on ML, search, recommendations, or AI-powered products at scale
• Track record of owning strategy and roadmap for technically complex systems — not just managing features, but setting direction and making hard prioritization calls
• Strong experimentation fluency: comfortable designing A/B tests, interpreting counterfactual results, and reasoning about proxy metrics vs. long-term outcomes
• Experience working on two-sided marketplaces or platforms where you balanced supply-side and demand-side tradeoffs
• Ability to earn the respect of Staff and Principal-level engineers and researchers — you don't need to write code, but you need to engage at a level that builds credibility
• Clear, structured communicator who can distill complex technical tradeoffs for executives and translate strategic intent into actionable guidance for engineers
• Experience with LLM-based products in production — ideally involving evaluation challenges, latency constraints, or safety and guardrail work (preferred)
• Familiarity with reinforcement learning, contextual bandits, or explore/exploit frameworks in a product context (preferred)
• Background working alongside applied researchers or with teams that publish externally (preferred)

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

Our Supply Team is growing, and we want you to be part of it! As a Senior Market Manager, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You Will Make:

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in your territory. This will involve managing Hosts and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through close collaboration with cross-functional partners and by leveraging your expertise on the local market.

Operating in a highly regulated and policy-driven environment, you will partner closely with teams such as Public Policy, Legal, Tax, Product, and Communications to ensure compliant, sustainable market growth. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success while navigating evolving regulatory landscapes.

This includes developing acquisition strategies, managing relationships with strategic partners, and creating new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure long-term success.

A Typical Day: 

• Build, manage, and expand partner relationships within your territory, aiming to surpass quarterly targets
• Conduct regular optimization calls and business reviews with partners, providing exceptional, timely service, including in-person support as needed
• Implement strategies to effectively manage and optimize strategic partnerships
• Prospect and onboard new, high-quality supply within your assigned geography
• Educate clients on product updates while gathering and relaying feedback to internal stakeholders
• Leverage data to identify and pursue strategic growth opportunities, navigating operational and regulatory complexities
• Develop and execute innovative engagement strategies tailored to your market
• Work cross-functionally with Product, Communications, Public Policy, Legal, Tax, and Customer Support teams to drive compliant and sustainable market success
• Navigate and interpret local regulations and policy considerations, ensuring alignment with Airbnb standards and external requirements
• Build deep expertise in local market trends to inform internal strategy and external partnerships
• Understand technical aspects of software partnerships to support hosts effectively
• Represent Airbnb in external meetings and industry events, reinforcing brand presence

Your Expertise:

• 8+ years of experience in sales, account management, or partner support, with a strong track record of building and growing business relationships
• Experience working cross-functionally across multiple stakeholders, with the ability to influence and align teams toward shared goals
• Demonstrated ability to operate effectively within highly regulated, policy-driven environments, balancing business objectives with compliance requirements
• Proven ability to manage a leads pipeline and book of business, driving growth and retention
• Strong quantitative skills with the ability to interpret data and apply insights to decision-making
• Ability to operate at both strategic and tactical levels, with success in ambiguous and fast-paced environments
• Excellent communication and presentation skills across phone, email, and in-person interactions
• Self-starter with strong time management, prioritization, and problem-solving skills

Your Location:

Due to the nature of this position, the successful applicant will need to be based in New York, United States to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join:

Airbnb is seeking a Communications Intern to join the LATAM Communications team in Brazil for a 12-month internship.

The Communications Team at Airbnb is responsible for telling the Airbnb story around the world. Whether briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits families and communities, we are the voice of Airbnb on a broad range of topics. We’re a fast-paced, high-energy team with a passion for people, places, and storytelling. If you’d like to be part of one of the world’s most dynamic communications teams, we’d love to hear your story.

The difference you will make:

You’ll support the Brazil Communications team on high-impact, high-visibility initiatives that shape Airbnb’s reputation in the region. From supporting travel campaigns to contributing to the launch of major reports, projects and influencer programs, you'll gain hands-on experience working with world-class communications professionals and PR agencies.

You will be integrated into a team of passionate communicators and storytellers, and will work closely with cross-functional partners including Business, Legal and Policy. Your work will directly contribute to elevating Airbnb’s brand and voice throughout Brazil. This includes: 

• Supporting the team in developing and editing internal and external materials such as story pitches, op-eds, Q&As, talking points, and presentations.
• Partnering with the Brazil Communications team, from Corporate & Policy as well as Consumer & Product, and PR and influencer agencies to organize media events, press trips, and reporter engagement.
• Following up on key deliverables and campaign trackers to ensure timely execution.
• Researching and identifying new media contacts, influencers, and local outlets.
• Monitoring political, arts, entertainment, and travel trends to help shape campaigns.
• Learning how to build strategic communications plans that reflect Airbnb’s mission and local impact.

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the internship. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones.
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship.
• Actively participate in and contribute to the Communications team and broader Airbnb community.

Your expertise:

Currently enrolled in a degree or graduate-level program in Communications, Public Relations or Journalism.Bilingual in Portuguese and English (verbal and written fluency required).Strong writing and storytelling skills, with a passion for communications and media.Experience through coursework, internships, blogging, student publications, or relevant volunteer work.Familiarity with Google Suite and Microsoft Office (especially for presentations and content drafting).Understanding of social media platforms and digital communications metrics is a plus.Enthusiastic, self-starter with strong organizational skills and attention to detail.Passion for Airbnb’s mission and belief in the power of travel to create belonging.

Your location:

This position is hybrid. You must be based in São Paulo and have work authorization for Brazil to be eligible.

Our commitment to inclusion & belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Please submit all application materials in English.

The community you will join:

Airbnb is seeking Field Sales Interns to join the EMEA Services team for a 6-month internship.

Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays. Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 280 cities, with new offerings and locations dropping regularly in the Airbnb app.

We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb Services in EMEA. This role focuses on the acquisition of key hosts in Paris.

The difference you will make:

As a field sales, you’ll work on projects that cover the following:

• Lead Generation: Identify potential leads sourcing through online research, community engagement and local networking.
• Cold outreach: connect with potential hosts through mails, cold callings as well as in-person visits.
• Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services Supply team and broader Airbnb community

Your expertise:

• Current master’s student (or recently graduated within the last year) in a top engineering or business school, with at least 3 years of studies completed.
• One first commercial experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Barcelona, Milan or Paris and deep local knowledge of the market and its service offerings.
• Native speaker of French, Italian, and/or Spanish and fluent in English (written and spoken) 

Your location:

This position is hybrid (half remote half onsite) and you must be living in Barcelona, Milan or Paris and have work authorization for one of those countries to be eligible.

Our commitment to inclusion and belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Please submit all application materials in English.

The Community You Will Join: 

We are building the next generation of Airbnb experiences for both guests and hosts across Europe and EMEA, with a singular focus: making Airbnb successful in the region's 40+ markets. While our initial focus is on the booking surfaces - payments, search, pricing, and inventory discovery - our charter spans the entire app, and we're empowered to make changes anywhere they're needed to win in the region. As part of the Guest and Host organisation, and in collaboration with engineering teams based in San Francisco and globally, you will focus on enabling localised, trustworthy, and differentiated experiences that reflect how Europeans actually travel and host. You'll be able to work on exciting, innovative, and technically challenging work, supporting a major company strategy.

Software Engineer Role:

As a Staff Engineer, you will lead the development and refinement of major subsystems. Responsibilities include creating and refining product features, ensuring seamless day-to-day operations, identifying patterns for streamlined development, and presenting technical and product insights to stakeholders. At the staff full-stack level, you’ll set a technical vision, delivering flexible, efficient, and scalable solutions aligning with business needs.

Your Impact:

Designing Future States: Shape our technical systems’ future state by aligning high-level product goals with a deep understanding of existing systems, guiding strategic technical and product decisions for both short and long terms.
Leadership in Action: Lead engineers across teams in crafting technical solutions, engaging in the development of product and UX requirements, and fostering a culture of technical excellence.
Collaboration Champion: Collaborate with various teams - product, engineering, data science, data engineering, and UX - to contribute to the development of efficient solutions and uphold technical quality.

Your Expertise:

Proven Experience: A track record of 9+ years in the software development industry within a fast-paced tech environment.
Backend Proficiency: Demonstrated expertise in backend systems within large-scale service-oriented architectures.
Strategic Decision-Making: Proven ability to exercise sound judgment in making trade-offs to balance short-term business needs with long-term technical quality.
End-to-End Understanding: Experience with an end-to-end mentality, transcending team boundaries to find globally optimal solutions.
Effective Communication: Excellent communication skills with a history of collaborating effectively within and across engineering teams.
Quality Advocacy: Passionate about efficiency, availability, system quality, and user experience, demonstrated through prior projects.
Architectural Excellence: Experience in architectural patterns of high-scale distributed products/services, such as well-designed APIs, data pipelines, and efficient algorithms.
Collaborative Background: A track record of successfully working collaboratively in cross-functional teams with design, product, and data science partners.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The communications team is responsible for telling the Airbnb story around the world. Whether we are briefing press on inspiring travel trends, highlighting unique experiences led by local hosts, or explaining how travel on our platform benefits local families and communities, we are the voice of Airbnb on a broad range of topics. 

We're a fast-growing and high-energy team with a passion for people, places and great stories. If you'd like to be part of one of the world's greatest communications teams, come tell us your story. 

The Difference You Will Make:

We are hiring a Senior Consumer Communications Manager to tell the Airbnb story in Germany. This role is responsible for delivering large-scale consumer-facing campaigns while ensuring a regular press-office drumbeat of stories and news aimed at driving awareness and consideration of Airbnb across the country.

The successful candidate will collaborate closely with cross-functional partners to ensure Airbnb remains a key player in consumer-facing media. They will also support the company’s reputation by sharing our story with a diverse audience of journalists, influencers, and community members.

We’re seeking a creative communications professional with a proven track record of developing and executing consumer communications initiatives that generate widespread awareness and brand buzz. The ideal candidate has a deep understanding of popular culture, a passion for storytelling, and thrives in an entrepreneurial environment, managing multiple projects and priorities effectively.

The role is based in Germany and reports to the Communications Lead, DACH & CEE. 

A Typical Day:

• Translate global communications priorities into locally nuanced ideas that support Airbnb’s key business objectives in the local market
• Identify proactive press opportunities and drive national/global announcements, in support of consumer and product goals
• Develop campaigns or programs that resonate with Italian audiences to help drive demand for Airbnb, involving key partners, celebrities,  influencers or opinion leaders in Germany
• Handle incoming media inquiries, leveraging tools such as data, industry research, and host & guest stories to support Airbnb's community and brand
• Collaborate with local, regional, and global Communications team members, as well as key cross-functional business stakeholders, to ensure a coordinated and strategic approach to communications initiatives
• Liaise with our host & guest community over media opportunities
• Develop written materials (press releases, blog posts, story pitches, Q&As, briefs, messaging guidelines, presentations etc.)
• Develop and manage relationships with key reporters and celebrities/ influencers across Italy
• Help manage a local agency and ensure key processes are adhered to, including campaign project management, coverage reporting, press office calendar management and the localization of key global press materials

Your Expertise:

• 10+ years of comprehensive communications experience, either in a PR agency or an in-house communications team. Previous experience in high-performing international organizations within entertainment, tech,  or travel sectors is a plus 
• Bachelor’s Degree, german native speaker, fluent in English with excellent writing and verbal communications skills
• Proven-track record of developing and executing creative consumer communications initiatives that generate positive earned media coverage, widespread awareness, and brand buzz
• Strong awareness of pop culture and the ability to craft ideas that drive editorial media coverage and social engagement, tailoring communications efforts to resonate with diverse audiences 
• Ability to create a strong editorial plan that ensure a constant media drumbeat combining global stories and local stories
• Skilled at originating, project managing, and delivering complex, proactive press projects, ranging from research/data-driven stories and campaigns to press events, press trips, and celebrity/influencer engagements
• Adept at collaborating with multi-functional teams in a matrix organization
• Confident in leading meetings with external partners, senior stakeholders and media contacts
• Experience in working with celebrities
• Passionate about Airbnb and the mission of the company
• Proficiency in agency management, including briefing, budget and impact analysis
• Comfortable working in a fast-paced environment and adapting flexibly to change

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Global Payroll team is expanding in APAC and we are looking for an experienced Manager, Payroll APAC to join us in Singapore. Reporting to the Manager, International Payroll Operations, the ideal candidate will own end-to-end payroll delivery across Airbnb’s Asia-Pacific entities, brings deep regional legislative expertise, and thrives in a fast-paced, globally distributed team.

The Difference You Will Make:

As APAC Payroll Manager you will be the primary owner of payroll operations across Airbnb’s Asia-Pacific entities — ensuring every employee in the region is paid accurately, compliantly, and on time. You will have broad exposure to Airbnb’s Finance, Talent, and Global Mobility functions, and will work closely with in-country vendors, internal stakeholders, and the global CloudPay and Workday platforms. The ideal candidate brings deep APAC payroll expertise, hands-on CloudPay and Workday experience, and the collaborative spirit to excel in a fully distributed international team.

A Typical Day:

• Owning end-to-end payroll processing for all Airbnb APAC entities — including Singapore, Australia, Japan, South Korea, India, and China — ensuring accurate and on-time delivery every cycle.
• Managing all employee lifecycle changes — new hires, leavers, promotions, and compensation updates — ensuring accurate and timely reflection in both CloudPay and Workday.
• Serving as the regional subject matter expert for CloudPay and Workday, maintaining accurate configuration of country-specific payroll rules, tax logic, and data mappings across all APAC entities.
• Ensuring the Workday–CloudPay integration operates accurately for all APAC entities, proactively identifying and resolving data discrepancies before payroll processing.
• Maintaining live, current knowledge of payroll legislation, tax law changes, and statutory filing requirements across all active APAC jurisdictions.
• Managing relationships with in-country payroll vendors across APAC, acting as the expert coordination layer between Airbnb, CloudPay, and local providers.
• Preparing and submitting payroll reports, tax filings, and statutory payments across all APAC entities, ensuring full audit readiness and a complete data trail for every payroll cycle.
• Partnering with Talent, Finance, Global Mobility, and Tax to maintain accurate employee data and resolve payroll-related queries promptly and professionally.
• Maintaining and continuously improving country-specific process documentation and runbooks for all APAC entities.
• Identifying and driving process improvement and automation opportunities across APAC payroll operations.
• Back up to the India payroll Manager so knowledge of India payroll. 

Your Expertise:

• 6–8 or more years of payroll experience, with at least 3–4 years in a dedicated APAC payroll management role
• Hands-on, demonstrable experience with CloudPay — including configuration, data mapping, and processing in an international payroll context
• Hands-on, demonstrable experience with Workday Payroll or Workday HCM, including experience with the Workday–CloudPay integration or equivalent system integration
• Deep knowledge of payroll legislation and statutory compliance across multiple APAC jurisdictions — Singapore essential; Australia, Japan, India, and/or South Korea highly desirable
• Strong attention to detail, analytical acumen, intellectual curiosity, and a proven ability to manage multiple concurrent payroll cycles across different legislative frameworks
• Strong experience managing in-country payroll vendors and third-party service providers across the APAC region
• Strong analytical, process mapping, and procedural documentation skills
• Ability to manage confidential data professionally and operate with a high degree of integrity
• Strong written and oral communication skills; comfortable working across time zones and cultures in a fully distributed global team

Our Commitment to Inclusion & Belonging:

We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

The Community you will join:

Airbnb’s Public Policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and regulatory context for our business, helping them understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small.  We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and stakeholders in making the case for fair, progressive home sharing rules.

The Difference You Will Make:

The main role of the Public Policy Manager is to ensure the conception and execution of successful policy campaigns in their assigned region. In coordination with the Public Policy Lead, the Public Policy Manager will draft, develop and execute integrated government relations, communications, stakeholder engagement and mobilization plans and projects to achieve key policy objectives

As a Public Policy Manager, you must be meticulously organized, detail- and solutions-oriented. You are also able to see the big picture and prioritize projects strategically when needed, while understanding how to synthesize legislation, information and data that should be escalated to leadership. You should have a strong independent work ethic and excellent communication skills, and an ability to take big ideas and translate them into policy with a positive and creative outlook. The ability to develop and maintain good and strong relationships with key internal functions and stakeholders in the region and globally within Airbnb will be highly valued.

A Typical Day:

• Develop and implement Airbnb’s legislative and public policy objectives, including helping determine advocacy priorities, positions, and strategies.
• Review legislative language, draft comments, and research issues to provide analysis and critical thinking on legislation affecting Airbnb’s priorities.
• Maintain relationships with an extensive network of contacts in local, regional, and national legislative, executive, and administrative offices, as well as with allied groups and coalition partners.
• Represent Airbnb in meetings with government and elected officials, as well as industry associations, Airbnb hosts, and other stakeholders.
• Manage consultants and agencies to support campaign plans.
• Ensure progress is reported accurately and regularly, and roadblocks are flagged in a timely fashion.
• Work closely with cross-functional partners to make sure that policy plans fit with business priorities.
• Monitor and track legislation and regulatory matters as directed.
• Support as needed to help implement Airbnb’s legislative and public policy activities.
• Lead strategic engagement with the National Assembly, ministries, regulators, and policy stakeholders.
• Define stakeholder strategies and engagement priorities aligned with business and policy objectives.
• Drive initiatives from concept through delivery, including planning, sequencing, internal alignment, and external follow-through.
• Exercise sound judgment in external communications, commitments, and escalation management in sensitive policy environments.
• Maintain structured engagement with local district offices, ensuring commitments are realistic, messaging is consistent, and execution is disciplined.
• Anticipate political dynamics, timing risks, and stakeholder sensitivities and translate them into clear recommendations for leadership.
• Produce concise, decision-ready briefing materials, meeting readouts, and leadership updates.

Your Expertise:

• 8+years experience working with policy issues in a relevant business, political, governmental, legislative or regulatory context.
• Background in the National Assembly, central government, or equivalent policy-facing role preferred
• Ability to quickly get up to speed on complex technical and regulatory issues.
• Ability to manage multiple complex projects simultaneously and navigate a complex matrix organization with multiple stakeholders.
• Strong analytical and critical thinking skills; planning, memo-writing and budgeting/basic accounting skills with proficiency in major computer applications.
• Extremely creative; takes an entrepreneurial approach to the work with a proven track record of being proactive.
• Highly results-driven and strives to find the most efficient way to do things without sacrificing a high quality of work and/or results.
• Excellent communicator with great presentation and writing skills
• Acute attention to detail; extremely organized and able to help keep others organized.
• Strong work ethic, and exhibits professionalism, courtesy and strong interpersonal skills.
• Ability to exercise judgment and maintain confidentiality.
• Flexible with the ability to remain poised under pressure; adapts to situations as they arise.
• Embraces change and challenges with a positive and solutions-oriented approach.
• Self-starter with a sense of humor and the ability to thrive in a fast moving and sometimes stressful environment; ability to resolve complex and unfamiliar problems in a timely and efficient manner.
• Passion for home-sharing and the mission of the company.
• Leadership skills and experience in managing other people and developing teams will be nice to have.
• Willingness to travel regularly within the assigned region.

Our Commitment to Inclusion & Belonging:

We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join

The Airfam Products team exists to make every Airbnb employee more productive through a unified digital headquarters experience. As part of a 10-person cross-functional team of engineers, designers, researchers, and product managers, you'll work on platforms that serve Airbnb's entire global workforce.

Our portfolio includes One Airbnb (the company's internal cultural hub with enterprise search, people profiles, and AI-powered chat), OneChat (Airbnb's enterprise ChatGPT enabling secure LLM interactions), and a suite of tools that power how employees discover information, connect with colleagues, and get work done.

You'll report to the Engineering Manager and partner closely with the Employee Experience Tools & Technologies (TNT) team, Product Managers, UX Designers, and Data Scientists. Our team is at the forefront of AI-powered employee experience innovation, building systems that transform how thousands of employees engage with work daily.

The Difference You Will Make

As a Staff Engineer on the Airfam Products team, you'll be the technical backbone for Airbnb's next generation of AI-powered employee experience platforms. Your work will be a force multiplier for the entire company—every tool you build, every architecture decision you make, and every engineer you mentor will amplify productivity across Airbnb's global workforce.

You will:

• Shape technical vision for platforms that serve 10,000+ employees across multiple regions
• Drive company-wide impact by defining how AI and LLM technologies are integrated into the employee experience
• Elevate engineering excellence by establishing best practices, architectural patterns, and quality standards that influence teams beyond Airfam Products
• Transform prototypes into production by taking AI-powered innovations from concept to enterprise-grade deployment

A Typical Day

• Lead the technical vision and architecture for Airfam Products' platform, ensuring scalability, reliability, and maintainability across a multi-cloud environment
• Partner with engineering directors and cross-functional leaders to align platform investments with Airbnb's strategic priorities
• Architect and implement production-ready AI/ML-integrated systems, including LLM-powered features for OneChat and enterprise search
• Drive cross-organizational technical initiatives, coordinating with Infrastructure, Security, and Product teams to deliver company-wide solutions
• Mentor and develop engineers across multiple levels (L7-L9), conducting design reviews, architecture discussions, and providing hands-on guidance
• Define and evolve engineering best practices, establishing standards for testing, observability, and operational excellence
• Evaluate emerging technologies and AI development strategies, determining how to leverage innovations like agentic development and coding assistants
• Troubleshoot complex production issues, leading incident response and driving durable remediation through root cause analysis
• Balance hands-on technical contributions (code reviews, system design, debugging) with leadership activities that multiply team effectiveness
• Represent Airbnb engineering at internal forums and, when appropriate, at external conferences and industry events

Your Expertise

Required:

• 10+ years of software engineering experience, with 5+ years working on distributed systems at scale
• Track record of leading complex technical initiatives from concept to delivery at cross-team or company-wide scale
• Expert proficiency in modern programming languages such as TypeScript, Python, Go, or Java
• Deep experience with cloud infrastructure (AWS, GCP, or similar), including containerization and orchestration (Kubernetes)
• Strong background in API design and implementation (REST, GraphQL), with focus on performance and developer experience
• Demonstrated experience building and optimizing systems that integrate with AI/ML services and LLM technologies
• Experience mentoring engineers at various career stages and driving engineering culture through best practices and documentation
• Excellent cross-functional collaboration skills with ability to influence without authority across organizational boundaries
• Clear communicator who can translate technical concepts for executives and stakeholders while maintaining technical depth
• BS in Computer Science, Engineering, or equivalent practical experience

Preferred:

• Experience building enterprise-grade internal tools and developer productivity platforms
• Familiarity with infrastructure-as-code tools such as Terraform
• Experience with large-scale messaging systems (Kafka) and data pipelines
• Background in frontend technologies (React, Next.js) and full-stack development
• MS in Computer Science or related technical field
• Experience with AI-assisted development tools and agentic development strategies

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

At Airbnb, privacy isn’t just a requirement—it’s the cornerstone of our commitment to trust and belonging. As our growth accelerates through AI-powered personalization and innovative social features, privacy takes on new importance—fueling our ability to deliver magical, personalized experiences while ensuring our users feel safe, respected, and in control. We aim to set ourselves apart from the competition—creating world-class, privacy-forward personalization that earns user loyalty and mitigates risk.

The Difference You Will Make:

We are looking for a Senior Manager, Privacy Architect to join our Privacy & Data Security Team. Someone with deep privacy expertise and a strong technical background, including extensive experience in data governance/management, compliance on big data architectures, and knowledge of Privacy Enhancing Technologies (PETs), AI/ML technologies, and the AI/ML lifecycle. This role will work closely with the Chief Privacy Officer, Legal, and other Privacy & Data Security Team members, as well as engineering and data science teams. Responsibilities include leading high-impact initiatives and defining technical requirements for compliance and the responsible use of technology at Airbnb.

About You: 

• Deep knowledge of current privacy and technology trends, with a strong passion for data governance/management and AI/ML. 
• Demonstrated experience in ensuring privacy-by-design principles are applied throughout the design, construction, and operation of digital products and services at scale.
• Proven track record in translating legal requirements into actionable technical measures and guidelines that enable responsible and rapid innovation within engineering and data science teams. 
• Self-starter who can work autonomously with limited guidance, analyzing information to evaluate quality and applying creative thinking to decision-making. 
• Comfortable performing under pressure to meet deadlines in an ambiguous, matrixed organization. 
• Strong organizational and motivational skills, coupled with a bias for action. 
• Proven track record of collaborating effectively with cross-functional teams, including legal and engineering, and leading complex projects to desired outcomes without requiring formal authority. 
• Outstanding communicator with proven expertise in facilitation and influence, adept at engaging diverse audiences and effectively communicating across all levels—including the executive team—to drive alignment and informed decision making. 
• Sense of urgency and commitment to Airbnb's mission of belonging. 
• Experience in multiple roles, including working with senior leaders.

A Typical Day: 

• Collaborate with technical teams in the identification and effective management of company-wide risks to privacy and the responsible use of technology, and support stakeholders in the development and execution of initiatives to address them. 
• Lead definition and implementation of company-wide standards, practices, and patterns to protect and manage personal data in accordance with privacy and AI regulations. 
• Work with Legal, Data Science, Data Governance, and InfoSec to introduce Privacy by Design principles in company products and infrastructure, including by leveraging privacy enhancing technologies such as cryptography and anonymization of personal data.
• Create privacy training for technical roles, including data engineers, developers, and data scientists.

Your Expertise:

• 15+ years of total experience, with 5+ years of experience in technical program/project management or privacy engineering focused on building technology products and/or systems. 
• Deep understanding of large-scale, “Big Data” data stores and technologies. This includes experience working with data governance/management teams to improve data annotations, lineage and ACLs to drive automation of privacy and compliance requirements through technology, data quality overall and process improvements in data systems at scale. 
• Strong familiarity with the AI/ML development lifecycle: from data collection and curation, through model architecture selection, training, testing, A/B testing, and deployment. Must be adept at managing compliance and responsible use challenges throughout this lifecycle. 
• Solid understanding of Large Language Models (LLMs), Generative AI and AI Agents, including compliance and responsible use challenges arising from their deployment in B2C services, including the techniques used to train, fine-tune, and deploy these technologies to production. 
• Strong familiarity with Privacy Enhancing Technologies (PETs), such as various types of encryption, de-identification methods (e.g., k-anonymity, differential privacy), and AI/ML interpretability techniques (e.g., SHAP, LIME). 
• Ability to rapidly absorb and apply new technologies and knowledge correctly within the context of regulatory requirements. 
• Strong time management and prioritization skills, effectively allocating time and resources to achieve objectives and balancing multiple tasks while ensuring high-quality outputs. 
• Demonstrated ability to navigate ambiguity to achieve goals. Self-motivated, proactive, and capable of adapting to and working with teams operating on different cadences. 
• Sound business judgment, proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data-driven analyses, and influencing results. 
• Experience in developing processes from scratch and demonstrated flexibility to successfully execute tasks. 
• Detail-oriented, yet able to synthesize the bigger picture, leveraging technical and privacy expertise and problem-solving abilities to prioritize and manage blocking issues. 
• Experience working in a highly cross-functional environment (e.g., Engineering, PM, Data Science, Analytics, Design, Operations, Legal, Infrastructure), where the ability to communicate with and influence multiple groups and executive teams is imperative. 
• Excellent written and oral business communication and people skills, with the capacity to influence diverse stakeholders at all levels. 
• Familiarity with common privacy processes and deliverables (e.g., privacy impact assessments, records of processing). Hands-on experience applying privacy frameworks and a comprehensive understanding of major regulations such as GDPR and CCPA.

Preferred skill-sets:

• 15+ years of total experience, with 7+ years of experience in privacy, trust & safety, compliance, security operations, and technical program management, preferably within a global B2C technology company. 
• Professional certifications such as Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), or AI Governance Professional (AIGP) or equivalent, are preferred but not required. 
• BA/BS and/or advanced degree in engineering, computer science, mathematics, statistics, physics, or a related field. 
• Experience with programming languages and tools commonly used in AI, such as R, Python and Github.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Developer Infrastructure organization’s mission is to enable Airbnb engineers and AI Coding Agents to ship high quality software with confidence and speed. We work on infrastructure that accelerates Airbnb’s engineering productivity across all stages of the build/test/deploy software development lifecycle.

The Difference You Will Make:

Build infrastructure has the potential to be one of the highest-leverage investments for our engineering organization as we attempt to accelerate the iteration loop of engineers and AI agents operating within our developer platform. 

To deliver these improvements, you will operate within the CI+Build team, which owns developer infrastructure that includes remote build systems, CI clusters, flaky test management, and merge queues. The team’s goal is to keep mainline green and PR cycle times fast. 

Your role will give you the opportunity to define and deliver world-class build systems at Airbnb’s scale, while driving technical direction for build infrastructure spanning multiple platform teams. Our internal customer teams deliver systems used by product engineers across backend, web, and mobile. Furthermore, to be successful in this role, you will need to be comfortable diving into the application architecture of some of our largest internal backend services as we manage a build graph that continues to grow in complexity.

A Typical Day: 

• Architecting improvements to our existing Bazel installation, and remote build/cache infrastructure to improve correctness, reproducibility, and speed.
• Setting the technical roadmap for software build system reliability and performance.
• Accelerating inner-loop development velocity, along with CI run-times, by diagnosing and resolving build performance bottlenecks, including remote execution efficiency, cache hit rates, and critical path analysis.
• Driving organizational alignment on build system investments across multiple teams and technical domains.
• Serving as the technical authority on build systems across Airbnb: setting standards, mentoring senior engineers, and owning build architecture decisions across multiple repos.
• Partnering with Security on optimizing build processes related to base images.
• Ensuring a commitment to craft and operational excellence.

Your Expertise:

• 8+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Metrics-driven approach to decision-making, with a track record for delivering quantifiable impact and presenting to engineering leadership.
• Expertise in Bazel, and concepts such as action graph, dependency analysis, remote caching.
• Driving cross-organizational alignment and decisions for investments.
• Strong ability to review code.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Experiences Global Growth and New Initiatives Team is the central engine for scaling Airbnb's Experiences business globally, serving as a multidisciplinary team that develops innovative strategies, scales successful initiatives, and establishes a unified framework for growth. A key part of the team's scope includes owning demand strategy and business growth globally as well as for a defined set of priority markets, leading select global cross-functional programs, and leveraging strong analytical skills to translate data-driven insights into actionable operational plans for maximum business impact and efficient scale. We act as the global nerve center, ensuring organizational alignment and the conversion of successful experiments into globally scalable programs.

The Difference You Will Make:

As a Strategy and Business Growth Lead, you will play a pivotal role in driving strategic business growth initiatives for Airbnb’s Experiences business, with ownership over demand strategy for priority markets and select global cross-functional programs.You will be responsible for co-developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality experiences for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.

You will own demand strategy and business growth for a defined set of priority markets, and lead select global cross-functional programs that improve how guests discover and book experiences.

A Typical Day: 

• Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Experiences business. Navigate and address market and category-specific challenges and opportunities, and work to prioritize across many different lenses.
• Ownership of Business Growth: You will be the DRI for driving demand for the Experiences business, both for a selection of key markets, as well as how those markets play into the global business.
• Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, community, communications, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our experiences business, and build efficiency into our systems.
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations and business context.
• Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
• Creativity: Be able to think outside the  box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.

Your Expertise:

• Experience: 10+ years of experience leading complex growth initiatives or business programs in high-growth environments, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Experience in the consumer services industry, particularly within a digital company, is preferred.
• Go-to-market Expertise: Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
• Rapid Test & Learn: As one of Airbnb’s new business lines, it is critical to not only leverage the known channels that work, but to quickly identify new ideas for driving growth, align relevant stakeholders, and quickly test to understand viability.
• Prioritization: Constantly able to understand opportunities and costs to prioritize time and resource investment.
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

We are building the next generation of Airbnb experiences for both guests and hosts across Europe and EMEA, with a singular focus: making Airbnb successful in the region's 40+ markets. While our initial focus is on the booking surfaces - payments, search, pricing, and inventory discovery - our charter spans the entire app, and we're empowered to make changes anywhere they're needed to win in the region. As part of the Guest and Host organisation, and in collaboration with engineering teams based in San Francisco and globally, you will focus on enabling localised, trustworthy, and differentiated experiences that reflect how Europeans actually travel and host. You'll be able to work on exciting, innovative, and technically challenging work, supporting a major company strategy.

The Difference You Will Make:

• Own key company level problem statements and drive critical projects
• Lead the scoping phase, the technical requirements and the implementation of the new functionality
• Partner closely with other Engineering teams and cross functional partners including PM, Design, Data, and TPM.
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning

A Typical Day: 

• Architect and implement complex features, focusing on data-driven decision making and performance optimisations
• Collaborate with other engineers and cross-functional partners across Booking & Pricing and organisations such as Listings and Users to understand and prioritise technical requirements
• Proactively grows knowledge of leading edge practices and trends involving workflow orchestration systems
• Help define and improve coding standards, development processes and best practices
• Mentor and provide technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous learning

Your Expertise:

• 5+ years of experience in a hands-on software engineering role in backend/full-stack development
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience
• Considerable experience working in Java and/or Kotlin
• Passionate about efficiency, availability, technical quality and system quality
• Excellent communication and collaboration skills and the ability to work well within engineering organisation and cross functions
• Demonstrated expertise in backend systems within large-scale service-oriented architectures
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Mentorship of junior developers

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join

The Employee Relations team operates as a Center of Excellence within Airbnb's People team. ER professionals are not simply case handlers — they are strategic partners who build the frameworks, guidelines, and operating principles that uphold Airbnb's culture at scale. This role shapes how the organization navigates complex workplace matters with consistency, fairness, and integrity. You will partner across HR, Legal, and business leadership to drive sound decision-making rooted in trust, mutual respect, and accountability. Success is not measured by cases closed. It is measured by the quality of outcomes, the strength of the practices we embed across the organization, and whether our work reinforces the culture and values that make Airbnb, Airbnb.

The Difference You Will Make

We’re looking for an individual with strong Employee Relations (ER) expertise to join the ER team at Airbnb. This individual will be an instrumental part of the ER team, which includes implementing and improving frameworks, guidelines, approaches, practices and operating principles. Building and reinforcing Airbnb’s culture is a key requirement for this position. 

The successful candidate will establish relationships across the organization and provide ER subject matter expertise in order to support the mission, culture and values of Airbnb.

A Typical Day

Strategic Planning & Leadership

• Implement the Employee Relations (ER) framework for their client groups, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization.
• Help implement a comprehensive communications strategy to promote ER best practices throughout the organization.
• Maintain and revise HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture.
• Assess employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes.
  

Case Management

• Take the lead in addressing employee issues, complaints, and complex investigations across functions and regions working in partnership with other HR, Legal, and compliance related teams.
• Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws.Lead employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation.
• Counsel HR and business leaders on ER issues, trends and risks to foster sound business decisions.
• Review and refresh training offerings depending on company needs and external regulations.Advise HR leaders and business leaders on how to handle complex matters that may require investigation and/or serious/complex disciplinary matters.
  

ER Consulting

• Help develop, socialize and rollout ER processes, strategy, approaches, guidelines, practices and operating procedures.
• Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy.
• Drive ER efforts that support HR and business initiatives.
• Help develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders.
• Maintain an organized case management system; Ability to run analytics and metrics and produce dashboards.
• Collect, analyze, interpret and make recommendations on ER related data.
• Set and execute against the ER strategy.

Your Expertise

• 15+ years of Employee Relations/Human Resources managing complex global investigations 
• Superior written oral communication skills and strong analytical skills.
• Ability to maintain composure, remain positive, collaborative and objective while under pressure and dealing with senior leaders and complex issues. 
• Proven track record of positively influencing leaders, teams and stakeholders
• Ability to be a coach, mentor and partner with stakeholders at varying levels of seniority
• Expert knowledge of ER, labor relations, training, conflict resolution and direct experience leading complex global investigations at all levels including executive level
• Strong preference for direct experience supporting international ER matters
• Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations 
• Must be able to work under pressure and deal with complex issues, while maintaining composure
• Comfortable leveraging generative AI tools (e.g.,Claude, Gemini, etc.) to accelerate daily tasks
• Experienced decision maker who uses good reasoning and sound judgment required
• Ability to be discreet and maintain confidentiality is required
• Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
• Juris Doctor (J.D.) degree preferred
• Some travel may be required

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

NOTE: NO VISA SUPPORT

The Community You Will Join:

The Global Markets Tech team drives the evolution of our guest and host experience across international markets through product innovation that accelerates international growth. Expanding in under-penetrated markets is a core pillar of our company strategy. To achieve this, we innovate at every level - adapting our  product to the unique needs of every corner of the globe so that every user across our 220+ countries and regions feels right at home.

The team partners closely with Product, Design, Data Science, regional stakeholders, and core platform/vertical teams to translate local market needs into durable, scalable technology that can be piloted quickly and then rolled out broadly.

The Difference You Will Make:

A Senior Software Engineer in Global Markets is expected to deliver measurable international growth impact by building scalable product capabilities across key funnel surfaces (landing → search → pre‑booking) and by improving pricing, promotions, and discounts to increase conversion and customer value across markets.

A Typical Day

• Partner with PM/Design/Data Science to clarify goals, requirements, constraints, and success metrics, and translate them into a sequenced technical plan.
• Write or review technical designs, align tradeoffs, and coordinate dependencies with partner teams across regions.
• Build production code and services with a high quality bar: testing, documentation, instrumentation, and performance/reliability considerations.
• Run design and code reviews, advise engineers, and help drive consistent engineering standards across the team.
• Own delivery: track execution risks, provide stakeholder updates, coordinate launches (including localization/market rollout), and monitor post-launch results to iterate quickly.

Your Expertise

• Fluency in English is required. Japanese or Korean working proficiency is a plus .
• 6+ years of hands-on software engineering experience, with a strong track record shipping production systems.
• Solid understanding of large-scale backend architecture and distributed systems patterns (e.g., well-designed APIs, scalable data models, high-throughput services/pipelines, and performance-aware algorithms).
• Proven ability to drive ambiguous problems to resolution: break down open-ended requirements, propose pragmatic solutions, and execute independently while keeping stakeholders aligned.
• Strong programming skills in one or more of the following: Java, Kotlin, Python, Ruby/Ruby on Rails, JavaScript/TypeScript, with experience building and operating backend services.
• High engineering quality bar: you write clean, testable, maintainable code, and you design with reliability, observability, and operational readiness in mind.
• You actively raise the team’s technical bar through thoughtful code reviews, architecture discussions, and sharing best practices that improve overall team productivity.
• Data-informed decision making: you use metrics and experimentation to validate impact, diagnose issues, and iterate toward better outcomes—recognizing that small improvements in these flows can drive meaningful business results.
• Strong collaboration and communication skills: you work effectively across engineering teams and with Product, Design, and Data partners in a global environment.

The Community You Will Join:

Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner  experiences applying core engineering principles that leverage both time-tested and cutting edge technology.

The Difference You Will Make:

As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode).

A Typical Day:

As a Senior Staff Software Engineer, Payments you will: 

• Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.
• Be a critic for existing and new technologies, providing a balanced view of the technology landscape and nurture a culture of sustainable innovation.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• Lead multi-team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• Lead conversations that align technical efforts with business outcomes and product priorities.
• Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation.
• Mentor and provide technical guidance to junior engineers  through design reviews, code walkthroughs, and knowledge-sharing sessions, fostering a culture of knowledge sharing and continuous learning .

Your Expertise :

• 15+ years of experience in a hands-on software engineering role.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Experience building, leading, and architecting production systems or features with broad impact.
• Demonstrated technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Operations teams.
• Strong communication and collaboration skills with both technical and non-technical partners, experience driving initiatives that span across teams, departments and leadership. 
• Passion to level-up those around you through curiosity and fostering a collaborative and inclusive team environment.
• Proven experience in defining product/technical strategy and driving alignment with cross-functional leaders and stakeholders.

Your Location:

This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will join:

Airbnb is looking for a Business Development Intern to join the Paris Experiences Acquisition team for 6 months. This is a hands-on, execution-focused role at the intersection of sales and operations.

The Acquisition Team, within the Experiences Supply organization is a multidisciplinary team  that focuses on finding, pitching and onboarding the most exciting activities happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world.  We generate leads, pitch Airbnb’s value proposition and ultimately acquire those leads through the sales funnel to grow Airbnb’s Experiences business. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world.  

Airbnb Experiences are completely reimagined activities hosted by the people, brands and businesses that define a city’s culture. In Paris, our Experiences Acquisition team focuses on identifying, pitching and onboarding the most exciting and culturally relevant experiences happening in the city today.

This role is ideal for a business school student or entrepreneurial profile excited by outbound strategy, automation, AI-driven workflows and building processes from scratch.

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Acquisition Team and broader Airbnb community

The Difference You Will Make:

In this role, you will support the full acquisition funnel:

• Research and identify high-potential hosts and brands
• Build and maintain high-quality lead lists across priority verticals (food, art, culture, etc)
• Launch outbound email campaigns and LinkedIn outreach
• Conduct cold calls and follow-up conversations with prospective hosts
• Track leads and opportunities in CRM tools
• Support hosts through the onboarding process (information gathering, documentation, scheduling, operational alignment)
• Help optimise outreach workflows using AI and automation tools
• Contribute to reporting, pipeline tracking and weekly performance updates

You will directly contribute to growing the Airbnb Experiences supply in Paris. This is an output-driven role with clear targets and accountability.

This role reports into the Acquisition Lead, Experiences for Paris.

Your Expertise:

• Currently enrolled in a top business school or equivalent programme (Bac+4/5 preferred)
• Strong interest in business development, sales, partnerships
• Comfortable with cold outreach and speaking to new people
• Highly organised and detail-oriented
• Data-driven and comfortable working with spreadsheets and CRM systems
• Curious about AI tools and workflow automation
• Proactive, resourceful and execution-focused
• Fluent in French and English

Bonus if:

• You have experience running outbound campaigns
• You’ve built small automation tools (no-code tools, scripts, AI workflows, etc.)
• You have prior startup or sales experience

Your Location:

This position is hybrid and you must be living in Paris, France and have work authorization for France to be eligible. 

Our commitment to inclusion & belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join

At Airbnb, Instagram is where our brand shows up most visibly. It’s where travel, culture, and belonging come to life - not as a point of sale, but as something people choose to spend time with. This role will help define that presence, shaping a feed that feels considered, culturally fluent, and distinctly Airbnb.

We’re looking for someone who can combine creative instinct, editorial judgment, and platform expertise to build something innovative and enduring. Someone excited by setting the tone, raising the bar, and defining what great looks like - while still moving at the speed of culture.

The Difference You Will Make

We’re looking for someone who understands Instagram at a deep, almost instinctive level - not just how it works, but how to win at it. 

You probably spend more time on the platform than anyone you know. You see patterns before they become trends, understand the signals behind the algorithm, and have a clear point of view on what makes content travel - and what makes it feel stale.

More than anything, you think like an editor. You have a vision and can articulate taste. You know what’s worth saying, how to say it, and when. You understand pacing, sequencing, and how individual posts ladder up into a broader narrative.

You’ve likely played a meaningful role in shaping and growing an account, with a strong perspective on format, visual language, and storytelling. You understand the nuances of Reels, Carousels, Stories  - and how each can be used to build a cohesive, evolving point of view for Airbnb

A Typical Day:

• Air traffic control all content across social media to ensure everything works coherently together. 
• Ideate, conceptualise, and create Instagram-native content for Airbnb's owned channel across Reels, Carousels, and Stories
• Partner closely with internal teams and external creators to develop original content designed specifically for the platform
• Maintain a deep and constantly evolving understanding of Instagram trends, formats, algorithm dynamics, and audience behavior
• Develop original, repeatable content frameworks that move beyond trend participation and build a coherent, evolving brand narrative
• Own accurate, timely publishing and real-time community engagement on Instagram
• Partner with analytics teams to measure impact, extract insights, and continuously refine strategy and creative output

Your Expertise:

• Have managed or significantly grown an Instagram account - for a brand, creator, or yourself
• Bring a strong editorial point of view and a clear sense of taste across content, design, and storytelling
• Understand how content performs on Instagram - and can articulate why and be the voice to influence how we show up on the platform
• Can move from idea to execution seamlessly - concepting, articulating and publishing social-native content
• Think in ideas and community, not just posts - shaping how content connects with audiences over time
• Can dive in with community development and management in a way that feels ownable and distinctive for our brand 
• Spot cultural moments early and translate them into relevant, on-brand storytelling
• Are constantly pushing for work that feels sharper, more distinctive, and more culturally resonant
• Thrive in fast-moving environments and are comfortable making decisions with imperfect information

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Guest & Host team based out of India, operates to ensure high quality supply and merchandising differentiates our brand, by providing tools to be used by 1000+ operations agents for supply vetting and quality moderation. As Airbnb expands beyond the core, it is looking to onboard supply outside of the core stays business which requires enhancing our tools. The operational tasks we face are diverse and rapidly evolving. The current manual processes and lack of optimum tooling capabilities hinder the ability of operation agents to work more efficiently, maintain business continuity, and achieve higher scale. 

The Difference You Will Make:

As a Data Engineer on the Guest & Host team, you will play a pivotal role in shaping the systems that onboard and manage the highest quality supply across Airbnb. You’ll build robust data pipelines and platforms that power end-to-end visibility for supply operations, from onboarding and regulatory compliance to AI-assisted vetting and listing quality enforcement. Your work will directly enable operations, product, and ML teams to scale trusted supply globally, ensuring every home, service, and experience meets Airbnb’s standards. Whether it’s surfacing insights to optimize onboarding flows, enabling smarter audit triggers, or supporting nuanced licensing workflows, your contributions will be foundational to helping hosts join Airbnb efficiently and ensuring guests have access to safe, high-quality stays.
As you build and maintain key components of the critical data ecosystem, you’ll have the opportunity to contribute to creating standards and best practices for Airbnb’s Data Engineering. Your work on solving complex business challenges at scale will be instrumental in shaping the tools, processes, and standards used by the broader data community.

A Typical Day:

• Design, build, and maintain robust and efficient data pipelines that collect, process, and store data from various sources, including user interactions, listing details, and external data feeds.
• Develop data models that enable the efficient analysis and manipulation of data for merchandising optimization. Ensure data quality, consistency, and accuracy.
• Build scalable data pipelines (SparkSQL & Scala) leveraging Airflow scheduler/executor framework
• Collaborate with cross-functional teams, including Data Scientists, Product Managers, andSoftware Engineers, to define data requirements, and deliver data solutions that drive merchandising and sales improvements.
• Contribute to the broader Data Engineering community at Airbnb to influence tooling and standards to improve culture and productivity
• Improve code and data quality by leveraging and contributing to internal tools to automatically detect and mitigate issues

Your Expertise:

• 6+ years of relevant industry experience 
• BE/B.tech in computer science or relevant technical field
• Extensive experience designing, building, and operating robust distributed data platforms (e.g., Spark, Kafka, Flink, HBase) and handling data at the petabyte scale.
• Strong knowledge of Java, Scala, or Python, and expertise with data processing technologies and query authoring (SQL).
• Demonstrated ability to analyze large data sets to identify gaps and inconsistencies, provide data insights, and advance effective product solutions
• Expertise with ETL schedulers such as Apache Airflow, Luigi, Oozie, AWS Glue or similar frameworks
• Solid understanding of data warehousing concepts and hands-on experience with relational databases (e.g., PostgreSQL, MySQL) and columnar databases (e.g., Redshift, BigQuery, HBase, ClickHouse)
• Excellent written and verbal communication skills

The Community you will join:

As a Staff Service Designer, you’ll shape the end-to-end systems that support great stays, scalable hospitality, and business sustainability. You’ll work across disciplines, partnering with operations, product, engineering, design, business, and more, to orchestrate how Airbnb’s services are delivered and experienced by guests, Hosts, and internal teams alike. Service Designers bring systems thinking, front-line research, and facilitation to the work of aligning product capabilities, operational processes, and human interactions. We bring diverse business functions together to design journeys that unfold across time, teams, and channels.

The difference you will make:

The Staff Service Designer will focus on complex, cross-functional challenges where the customer experience is shaped by touchpoints that span multiple channels — digital, human, and environmental. You’ll lead service visioning, blueprinting, and journey orchestration, often in areas where business goals require operations, support, or in-person delivery to succeed. You’ll connect the frontstage and backstage, helping to ensure that what we design for users is not only engaging but also deliverable and sustainable in the real world. Your work will help bring coherence to how we show up across the entire service journey. This is an individual contributor (IC) role reporting to a Manager or Director of Design.

A typical day: 

• Lead service design efforts across major initiatives, from current-state mapping to future-state modeling, aligning stakeholders on where to intervene and how
• Collaborate with product managers, experience designers, operations experts, engineers, researchers, support, and policy to design coherent, multi-touchpoint experiences
• Design and facilitate workshops and other rituals to align stakeholders and develop a shared understanding of service challenges and opportunities
• Produce service blueprints, journey maps, process models, and frameworks that connect platform capabilities and offline experience delivery
• Build relationships with field and support teams to understand how services are actually delivered and where design can improve clarity, reliability, and quality
• Influence strategic decisions by identifying how roles, policies, and business processes affect the end-to-end experience.
• Drive alignment and clarity in ambiguous spaces by zooming out to the system and helping teams prioritize with shared intent
• Contribute to evolving the craft of service design at Airbnb through practice excellence, collaboration, and evangelism.

Your expertise: 

• Bachelor's degree or equivalent combination of education and progressive experience
• 10+ years of experience in service design or systems-oriented experience design
• Deep fluency in service design methods, including journey mapping, blueprinting, experience prototyping, ecosystem modeling, facilitation, and storyboarding
• Experience designing and scaling services that rely on both digital tools and offline delivery, including operational teams, physical spaces, and human interactions
• Expert-level collaboration skills and ability to build shared understanding across business functions with diverse goals and vocabulary
• Proven ability to define service models and capability requirements that span product, operations, and business teams
• Confident leading through ambiguity and working at varying levels of abstraction, from high-level service strategy to front-line delivery mechanics
• Excellent visual, verbal, and written communication skills; compelling storytelling and stakeholder engagement
• Experience with 0→1 service launches, or leading major service transformation efforts spanning multiple business functions

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Difference You Will Make:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in British Columbia, Canada.

The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.      

A Typical Day: 

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing training.
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

Drive performance at the ambassador, team, and service level

• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador  and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting.
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director

Build and nurture an engaged and diverse team

• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within a team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves 
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

Support strategic initiatives within Delivery and your service as needed

• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Your Expertise:

• 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as  developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals 
• Ability to work weekend days, holidays, and on-call required
• Strong communicator, with fluency, in both written and spoken, English

Your skills and competencies:

• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Your Location:

This position is Remote Eligible - British Columbia, Canada. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

This role is newly created and does not replace or backfill an existing position. 

The Community You Will Join:

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. 

The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

The Difference You Will Make:

As a principle machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent,  recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.

A Typical Day: 

• Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.
• Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.
• Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.
• Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.
• Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.

Your Expertise:

• PhD in Computer Science,  Machine Learning, Mathematics, Statistics, or related technical field.
• 10+ years of experience with developing machine learning models and products at scale from inception to business impact.
• Programming experience in Python and hands-on experience with frameworks such as PyTorch.
• Proven record of training, fine tuning, optimizing models and inference run-time
• Post-training experience in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.
• Or specialized experience in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities.

Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you'll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues.

The Difference You Will Make:

• Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development.
• Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains.
• Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness.

A Typical Day:

Luxe Onboarding & Visual Vetting:

• Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks
• Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases
• Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria.
• Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations.
• Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams.
• Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations.
• Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal.
• Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks.
• Act as a subject matter expert on Luxe design and brand positioning, ensuring consistency across all listings.
• Provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes.
• Mentor and coach Luxe Specialists on visual assessment and luxury experience standards.
• Identify and lead process improvement initiatives related to onboarding and quality assurance.
• Maintain strong collaboration across Luxe S&O, Product, and Design teams to enhance workflows and user experience.
• Participate in cross-functional reviews and calibration sessions with QA, Supervisors, and Leadership to ensure global alignment.
• Maintaining accurate and up to date contact information for the Home Consultants

Your Expertise:

• Bachelor’s Degree or equivalent.
• 6–8 years of experience in a customer experience, operations, hospitality, or design-led environment.
• Background in design, hospitality, architecture, or luxury segment strongly preferred.
• Proven ability to evaluate properties for luxury standards — including visual and experiential vetting.
• Exceptional communication, collaboration, and stakeholder management skills.
• Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking.
• Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience.
• Leadership and mentoring abilities with a focus on quality and continuous improvement.
• Experience working with Luxe listings or premium hospitality products will be a plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Difference You Will Make:

We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.  

The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,  and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. 

This is a full time position based in Canada - Remote. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.       

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.        

A Typical Day: 

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community 

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
• End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines 
• Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
• Takes on casework at a degree of severity/complexity under close supervision
• Ability to recognize & assess threatening & risky behaviors
• Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
• Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work 
• Understands multiple perspectives on a topic or situation
• Able to evaluate and present multiple options for addressing a problem
• Can be brought to engage more with senior stakeholders with help from management

Combining efficiency with quality: 

• Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution

Participating in the Safety Service improvement:  Leverage your functional operational knowledge to support the team succeed

• Help document ways of working, best practices, and the norms for your service(s) as requested by management
• Provides technical/functional/SME to less experienced members of the team.

Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners

• Displays openness and approachability when resolving issues
• Understands key drivers of your role and how they relate to one another

Your background & experience

• 3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
• Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials

Your skills & expertise

• Very good interpersonal and communication skills, both written and spoken, including conflict resolution.
• Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time
• Basic computer literacy, including Apple/Mac OS and Google Suite
• Language proficiency in English, other languages are a plus
• Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders
• Ability to adapt to new tasks and responsibilities as needed. 
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. 
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.

Your Location: 
This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging: 
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

This role is newly created and does not replace or backfill an existing position.

Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.

La différence que vous ferez :

On est à la recherche d'une personne talentueuse et expérimentée qui s'occupera de diverses préoccupations liées à la sécurité pour notre communauté, y compris les suivantes, mais sans s'y limiter : la discrimination, les menaces à la sécurité personnelle, la violence conjugale, le suicide ou l'automutilation, l'exploitation d'enfants, les agressions physiques et sexuelles, les activités liées à la drogue, le travail sexuel et la traite de personnes.  

Le ou la candidat·e retenu·e comprendra très bien comment identifier correctement des situations menaçantes et préjudiciables, communiquera avec empathie, fera preuve de discernement, prendra des décisions rapidement, aura comme objectif d'offrir le meilleur soutien possible aux personnes survivantes et permettra leur rétablissement. 

Il s'agit d'un poste à temps plein situé ici : Canada. Ce poste est un rôle de première ligne dans un centre d'appels où il y a des interactions directes avec les clients. Les candidats retenus ont besoin d'excellentes compétences en communication, d'une aptitude à la résolution de problèmes et d'une expertise en service à la clientèle. Ils doivent être en mesure de s'adapter et de réagir dans un environnement dynamique, parfois sous pression, tout en restant flexibles, proactifs, débrouillards, efficaces, très professionnels et respectueux de la confidentialité.       

Dans le cadre de ce poste, vous devez être flexible et accepter de changer d'équipe au sein du soutien à la communauté, ou encore d'assumer des responsabilités différentes de celles énoncées ci-dessous. La personne idéale est ouverte à l'évolution de ses fonctions en fonction des besoins de l'entreprise et elle restera flexible pour répondre à ces besoins.     

Une journée typique : 

Les responsabilités énumérées ci-dessous ne sont pas exhaustives. Compte tenu de la nature dynamique de ce travail, les responsabilités énoncées ci-dessous peuvent changer et des tâches supplémentaires peuvent être attribuées au besoin.

Gestion de dossiers complexes : vous avez « perfectionné l'essentiel » de votre rôle, qui consiste à fournir le plus haut niveau de service à notre communauté. 

• Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes, dont le clavardage, les réseaux sociaux, la messagerie et le téléphone.
• Gérer de bout en bout des dossiers complexes dans le but de régler les problèmes des clients en suivant la méthodologie de travail et les directives. 
• Reconnaître le type et la gravité des dossiers et bien les traiter en fonction du champ d'application du service et en faisant appel à d'autres équipes, le cas échéant.
• Prendre en charge des dossiers d'un certain degré de gravité ou de complexité sous étroite supervision.
• Être capable de reconnaître et d'évaluer les comportements menaçants et risqués.
• Faire preuve de responsabilité et de discernement, ainsi qu'avoir la capacité de remettre en question la méthodologie de travail et de s'en écarter au besoin (uniquement avec l'approbation de la direction).
• Faire montre d'une excellente ouverture aux commentaires de la direction, des équipes de qualité et du personnel clinique, et adopter rapidement des comportements pour améliorer la qualité de son travail. 
• Comprendre plusieurs points de vue sur un sujet ou une situation.
• Être en mesure d'évaluer et de présenter plusieurs options pour régler un problème.
• Être appelé·e, avec l'aide de la direction, à possiblement interagir avec les principales parties prenantes.

Conjuguer efficacité et qualité : 

• A démontré sa capacité à gérer un plus grand nombre de dossiers sans nuire à la qualité de l'interaction et de la résolution.

Participation à l'amélioration du service de sécurité : tirer parti de ses connaissances opérationnelles fonctionnelles pour soutenir la réussite de l'équipe.

• Aider à documenter les méthodes de travail, les meilleures pratiques et les normes pour son ou ses services, comme demandé par la direction.
• Fournir une expertise et des conseils techniques ou fonctionnels aux membres moins expérimentés de l'équipe.

Communication avec les parties prenantes : commencer à découvrir le réseau avec d'autres équipes de prestation et des partenaires fonctionnels clés.

• Faire preuve d'ouverture et se montrer accessible lors de la résolution de problèmes.
• Comprendre les facteurs clés de son poste et comment ils sont interreliés.

Votre expertise :

Parcours et expérience

• Avoir plus de trois ans d'expérience pertinente dans le service à la clientèle, la médiation, les services d'urgence, les opérations de Confiance et sécurité, ou encore avoir occupé des fonctions similaires dans un centre d'appels à passer des appels et à s'occuper des contacts clients.
• Avoir de l'expérience dans le domaine de l'hospitalité est un atout, en particulier le travail sur des plateformes technologiques.
• Être apte à travailler pendant la fin de semaine et les jours fériés, ainsi que tôt le matin et le soir. L'horaire peut changer pour répondre aux besoins de l'entreprise.
• Être apte à travailler dans un environnement sous haute pression en interagissant avec des images, des conversations et d'autres contenus sensibles, confidentiels et possiblement traumatisants.

Compétences et expertise

• Avoir de l'entregent et de très bonnes compétences à communiquer à l'écrit comme à l'oral, y compris pour résoudre les conflits.
• Être capable d'organiser un volume de travail élevé, d'effectuer plusieurs tâches à la fois et d'établir les priorités tout en travaillant dans le respect des horaires, y compris les pauses, les pauses-repas et le temps de formation.
• Avoir des connaissances de base en informatique, y compris Apple/Mac OS et Google Suite.
• Maîtriser l'anglais. Connaître d'autres langues est un atout.
• Être en mesure de bien évaluer les risques, de comprendre le degré d'urgence, de faire preuve de discernement dans des situations risquées et de communiquer les informations les plus pertinentes aux parties prenantes.
• Être capable de s'adapter à de nouvelles tâches et responsabilités au besoin. 
• Faire montre d'une attitude proactive pour relever de nouveaux défis et s'adapter à l'évolution des priorités et des environnements. 
• Être apte à s'adapter à l'évolution des fonctions et des tâches avec ouverture et flexibilité, ainsi qu'à s'intégrer à une nouvelle équipe.

Votre emplacement :

En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l’Ontario, le Québec, l’Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler.

Notre engagement envers l’inclusion et l’appartenance :

Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.

Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement. 

Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.

____________________________________________________________________________________________________________________________________________________

Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine. Ce rôle est nouvellement créé et ne remplace ni ne vient combler un poste existant.

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
As a Software engineer, you will be responsible for building the tools and systems to scale hotels launches worldwide with a focus on supply growth. You will design and build product and platform features to achieve our goals. You will help define and maintain a culture of craftsmanship and excellence. You will represent the engineering team with global cross-functional partners.

A Typical Day: 

• Collaborate with engineers and cross-functional partners to understand requirements, prioritize work, and scope projects within your team’s roadmap.
• Build services and new APIs to hotel tools and onboarding workflows
• Write clean, testable, and maintainable code to build backend services and platform capabilities.
• Participate in on-call rotation and contribute to operational excellence by improving runbooks, monitoring, and rollback readiness.

Your Expertise:

• 3+ years of experience in a hands-on software engineering role in backend/full-stack development.
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience.
• Proficiency in one or more JVM-based languages such as Java, Kotlin, or Scala.
• Experience building backend systems or services in a service-oriented or distributed systems environment.
• Passionate about efficiency, availability, technical quality and system quality.
• Excellent communication and collaboration skills.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Associate Principal, Strategic Finance & Analytics, Host Product role will be responsible for partnering closely with Product, Supply, and Analytics leaders across Airbnb’s host ecosystem. This role will directly support some of Airbnb’s most critical product surfaces powering host acquisition, onboarding, and host engagement, and plays a key role in connecting product strategy to business outcomes.

The Difference You Will Make:

As an Associate Principal in Strategic Finance & Analytics supporting Host Product, you will drive impact assessment & inform product roadmap prioritization through strong financial and analytical rigor. You will embed business context into product decision-making—ensuring teams are optimizing for both user experience and short- and long-term company impact.

This role requires a strong product mindset, with the ability to translate experimentation and user behavior into clear business implications and strategic recommendations for senior leadership.

A Typical Day: 

• Impact Assessment: Own end-to-end impact tracking and analysis of product experiments (e.g., ERFs) in partnership with Advanced Analytics. Translate experimentation results into actionable insights to inform product iterations and decision-making
• Performance Management & OKRs: Own end-to-end performance management systems for Host Product, including OKR definition, tracking, and executive reporting. Build scalable reporting frameworks that connect product metrics to supply growth, activation, and revenue
• Roadmap Prioritization: Collaborate with Product and business partners to incorporate host feedback and in-product insights into roadmap planning. Develop business cases and size potential impact to support prioritization and tradeoff decisions
• Insights & Analytics: Provide actionable financial insights through structured reporting and analytics. Partner with Advanced Analytics and Data Science to improve data accessibility, automation, and deep-dive analyses
• Presentations to Leadership: Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross-functional stakeholders to drive alignment on high-impact product decisions

Your Expertise:

• 7+ years of experience in strategic finance, product finance, consulting, business operations,  private equity, or investment banking. 
• Strong track record of partnering with Product to drive measurable business outcomes.
• Demonstrated ability to connect product metrics, user behavior, and financial impact
• Advanced SQL proficiency with the ability to independently extract, analyze, and synthesize data
• Strong strategic thinking and problem-solving skills, with the ability to translate data into decisions
• Excellent communication skills, with experience presenting to senior leadership
• Proven ability to influence cross-functional stakeholders in a fast-paced, ambiguous environment
• High ownership mindset with strong judgment and attention to detail

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Associate Principal, Strategic Finance & Analytics, Business Finance Org role will be responsible for partnering with the business across all aspects of growth, analytics, and strategy within the Chief Business Officer Finance organization - and will work closely with members of the supply, quality, product, and finance leadership teams. This role will work directly with senior leadership to provide actionable insights and financial guidance for the business.

The Difference You Will Make:

The Associate Principal in SFA within the Business Finance org acts as a critical finance and strategy leader working cross-functionally to drive financial planning and analysis, tracking performance across CBO priorities. The role supports senior leadership with actionable insights, rigorous financial analysis, and strategic recommendations that impact growth and profitability in the host-facing supply and partnership areas aligned with the CBO’s mission.

The ideal candidate will have strong financial acumen and the ability to present insights and recommendations to senior leaders in a concise form to shape key business decisions.

A Typical Day: 

• Annual & Quarterly Planning: Collaborate with business partners to manage the annual and quarterly planning process, ensuring alignment on both financial and strategic goals and performance.
• Strategic Initiatives: Lead or support strategic projects to improve financial outcomes, optimize operational efficiency, and ensure long-term growth. Ensure strategic and product initiatives ladder up to the overall business P&L to ensure initiatives align with business objectives.
• Insights & Analytics: Provide actionable financial insights through detailed reporting and analytics. Partner with Data Science teams to enhance data accessibility, automation, and conduct in-depth financial investigations.
• Presentations to Leadership: Regularly present financial reports, performance updates, and strategic recommendations to senior leadership and other key stakeholders.
• Business Trends & Variance Analysis: Analyze business trends and drivers of variance, synthesizing complex data into actionable insights for senior leadership.
• Optimize Operating Processes: Partner with key stakeholders to define, lead, and improve operating processes such as business reviews, financial reporting, and strategic forecasting.
• Budget Tracking & Approvals: Own tracking and approval of requests of all teams’ budgets, ensuring accuracy, compliance, and alignment with organizational priorities. Proactively monitor expenditures, review budget submissions, and coordinate with relevant stakeholders to ensure requests are properly documented and justified. Provide timely updates and reporting to leadership, helping maintain fiscal discipline and support strategic decision-making.

Your Expertise:

• 7+ years of experience in financial planning, analysis, and business strategy. A background in strategic finance, investment banking, management consulting, and business operations is preferred.
• B.A. or B.S. in Finance, Accounting, Business, Mathematics or a related field (MBA or CPA is a plus).
• Proven experience in P&L management, revenue forecasting, and financial modeling. Advanced proficiency in Excel and financial reporting tools.
• Proven ability to use AI to enhance processes in both quality and productivity
• Strong strategic and critical thinking skills with the ability to synthesize financial data and make recommendations that drive business outcomes.
• Excellent written and verbal communication skills with the ability to present complex financial data to non-financial stakeholders and senior leadership.
• Strong level of SQL expertise required to be self sufficient in extracting, analyzing and reporting out on summarized data structures.
• Strong leadership abilities and the capacity to influence decision-making across the organization.
• Proactive and comfortable working in a fast-paced, collaborative, and innovative environment, with the ability to lead cross-functional teams.
• A successful candidate will model our core values, demonstrating sound judgment and thoughtfulness in all decision-making.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

• The Strategic Sourcing team is part of Airbnb’s Global Procurement organization and plays a key role in enabling Airbnb to operate efficiently and scale sustainably. We partner closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb’s business priorities while driving innovation, value, and stakeholder success.
• We are a collaborative, forward-thinking team that embraces an AI-first mindset — leveraging technology, automation, and data to simplify processes and unlock new efficiencies. Guided by Airbnb’s mission to create a world where anyone can belong, we focus on delivering value through curiosity, creativity, and integrity.
• Key cross-functional partners: Finance, Legal, Business Operations.

The Difference You Will Make:

• As the Strategic Sourcing Manager for Professional Services, you will play a high-visibility role impacting Airbnb’s operational efficiency, stakeholder success, and bottom line. You’ll lead end-to-end sourcing and supplier relationship management across a diverse portfolio of professional services, including employee benefits, food and workplace programs, facilities, learning and development, recruiting, and employee experience initiatives, as well as select consulting and advisory engagements.
• Acting as a trusted advisor to cross-functional partners, you will bring deep procurement expertise, strategic thinking, and strong business acumen to influence decisions, optimize spend, mitigate risk, and elevate supplier performance across these critical service categories.
• You will develop and execute category plans that align with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across Professional Services. Success in this role means delivering measurable cost and value improvements, advancing supplier diversity and innovation, and shaping Airbnb’s sourcing strategy to support company growth and operational excellence.
• Identifying and leading initiatives to simplify sourcing and procurement processes.
• Developing new processes or frameworks that enhance effectiveness and business impact.
• Contributing to a culture of operational excellence by sharing best practices and driving measurable improvements.

A Typical Day: 

• Partner with business leaders across the organization to understand needs and translate them into sourcing strategies and negotiation plans.
• Conduct and lead end-to-end sourcing activities, including opportunity assessments, RFPs, supplier selection, and complex contract negotiations.
• Analyze spend data and market trends to identify savings, innovation, and risk mitigation opportunities across Professional Services and related categories.
• Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.
• Identify and implement continuous improvement initiatives, simplifying sourcing processes and driving measurable efficiency gains.
• Build and manage supplier relationships to ensure ongoing value delivery, service quality, and alignment with Airbnb’s diversity and sustainability objectives.
• Collaborate cross-functionally with Legal, Finance, and Vendor Management to develop clear commercial terms, ensure compliance, and support sound financial outcomes.
• Serve as a thought partner to stakeholders, offering insights on supplier capabilities, market dynamics, and cost optimization strategies.
• Influence vendors and internal partners to drive innovation, continuous improvement, and long-term value creation, while leading complex negotiations and contracts that mitigate risk, enhance accountability, and maximize total cost of ownership.

Your Expertise:

• 8+ years of procurement or industry experience, ideally managing indirect spend across Professional Services.
• Bachelor’s or advanced degree in Finance, Supply Chain, Business, or a related field.
• Proven ability to lead complex sourcing and negotiation efforts delivering measurable savings and value.
• Experience applying AI or data-driven solutions to simplify procurement processes or optimize workflows.
• Strong analytical, communication, and stakeholder management skills with the ability to influence senior leaders.
• Deep understanding of supplier management, risk mitigation, and contract governance.
• Limited travel may be required (<10%).

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join

The Diversity and Belonging (D&B) team operates as a Center of Excellence (COE) and is made up of 3 subteams: Community & Culture, Global Strategy, and Solutions Designers. Solutions Designers build scalable systems and integrate inclusion expertise into People team workstreams and across the employee experience. This role designs solutions that create pull: Talent Partners, managers, and leaders request and use our solutions because they solve real problems well. Success is not measured by relationships cultivated or presentations given. It is measured by adoption rates and whether the solutions we build deliver impact. This is a moment of evolution for the team. You will contribute to the recently established COE delivery model as it evolves — building the kind of cross-functional credibility that makes culture, inclusion and belonging work land. The team invests in your professional development in data-informed and AI-assisted methodologies, and the role carries meaningful leadership exposure across the People organization and the business.

The difference you will make

The D&B Solutions Designer is a builder of equity systems, not a functionally-aligned consultant. This role turns research, data, and strategy into production-ready solutions (e.g. blueprints, toolkits, and strategic programs) that Talent Partners and business leaders can adopt without always requiring ongoing D&B support. The D&B Solutions Designer leads 1-2 workstreams within the COE and contributes to select Employee Experience (EX) team priorities. Designers' work will span across standalone builds, consultation and partnership with EX colleagues as part of time-bound EX priorities, and driving recurring D&B owned annual programs (e.g. external conference and partnership engagement blueprint). 

A typical day

• Own 1–2 D&B workstreams as DRI (directly responsible individual) — scoping the work, producing the deliverables, managing timelines, and reporting on outcomes to the Sr. Manager, D&B Strategy or Head of D&B
• Translate D&B insights into business language — connect equity data to employee experience metrics, retention outcomes, and business performance; communicate findings to Talent Partner, Talent, and business stakeholders in terms that land with non-D&B audiences
• Produce blueprints and toolkits that are immediately usable by Talent Partners and leaders without D&B needing to co-own the execution — each solution ships with the necessary components (e.g. a facilitator guide, an adoption guide, and at least one outcome measurement mechanism)
• Apply systems thinking to root cause analysis — before designing any intervention, conduct a structured diagnosis of the equity gap being addressed: what is the root cause (systemic vs. behavioral vs. structural), which populations are most affected, and where in the lifecycle does the gap originate
• Build measurement into everything — define baseline metrics and success criteria before any project launches; build dashboards or scorecards that track leading indicators (toolkit adoption, manager training completion) and lagging indicators (promotion parity, attrition by group) for owned workstreams
• Leverage AI and technology to scale reach — identify all relevant workflows where AI tools can increase consistency, reduce bias, or expand reach; build the workflow or playbook and document it so others can replicate it
• Drive adoption and ownership transfer — design an intake, communication, and rollout strategy for each solution; measure activation rates by function; iterate on adoption barriers when adoption falls short; the end goal is not just that partners use the tools or run the program - it's that the work is embedded in how the business operates and no longer depends on D&B to sustain it.
• Lead with a global lens — develop and pressure-test every solution for applicability across Airbnb's international footprint in partnership with regional stakeholders; build those needs into the design 
• Stay current on the field — bring at least 2 externally validated equity practices or data points into owned work per year; know what peer companies are doing and where we are relative to current best practice

Your expertise

• 5–8 years of experience in D&B, HR strategy, organizational effectiveness, or related people work — demonstrated track record of building systems, frameworks, and leading complex cross-functional programs, not just running existing ones.
• Deep equity expertise: you can diagnose systemic root causes, analyze disaggregated data, and design interventions at the level of process or structure
• Experience producing scalable solutions that were actually adopted and used by others without your ongoing involvement
• Experience contributing to and influencing cross-functional People team initiatives where you did not own the primary workstream -- you brought a point of view, shaped the design, and held accountability for the inclusion elements without holding authority. 
• Data fluency: you set baselines, define metrics, build dashboards, and measure outcomes — you don't describe your work as "data-informed" unless you can show the data
• Familiarity with AI tools and genuine curiosity about how they can be applied to D&B work
• Strong communicator in writing and in person — your documentation is clean, your decks are tight, and you can get a skeptical leader on board with a new framework
• Ability to work autonomously on complex, ambiguous projects and deliver 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Media Foundation team is at the forefront of building the platform that powers all of Airbnb's media experiences—from the photos that help guests find their perfect stay to the videos and animations that bring the Airbnb platform to life. 

Joining the team, you will work closely with a skilled group of backend, infrastructure, and cross-platform engineers passionate about building scalable, reliable systems that serve billions of media assets to millions of users worldwide. You'll collaborate across Airbnb on projects ranging from media processing pipelines and intelligent metadata extraction to cost optimization and platform modernization.

The Difference You Will Make:

As a Senior Backend Software Engineer, your expertise will be pivotal in building and scaling the infrastructure that underpins Airbnb's media platform. You will design and implement backend systems that process, store, and serve media assets with high reliability and performance. Your work will directly enable product teams across Airbnb to build richer, more engaging experiences for hosts and guests.

You will have early ownership opportunities in areas such as:

• Building capabilities to trigger ML/AI analysis on media assets, store extracted metadata, and serve results to downstream teams—enabling richer, smarter experiences for hosts and guests
• Driving initiatives to reduce infrastructure costs through in-house image transformations, storage optimizations, and vendor consolidation
• Amplifying the capabilities of our platform in serving images, videos, and additional media types, shaping the cutting-edge media capabilities at Airbnb

If you thrive at the intersection of infrastructure and product impact, and enjoy solving complex distributed systems challenges at scale, this role is for you.

A Typical Day: 

• Design, develop, and maintain backend services and data pipelines that power media ingestion, processing, and serving at Airbnb scale
• Build platform capabilities that enable ML/AI teams to trigger analysis workflows, store extracted metadata, and access media intelligence across product surfaces
• Work closely with engineers from product teams across Airbnb, understanding their media needs and building self-serve solutions to address them
• Continuously optimize and improve the performance, reliability, and cost-efficiency of existing media infrastructure
• Stay current with industry trends in distributed systems, media processing, ML infrastructure, and workflow orchestration frameworks
• Mentor and guide team members in their career development, fostering a culture of continuous learning and growth

Your Expertise:

• 5+ years of experience in backend software engineering, with strong foundations in building and operating large-scale distributed systems, and demonstrated experience with media-related technologies (image processing, video transcoding, or metadata management)
• Experience building data pipelines, batch processing systems, or platforms that support ML/AI workflows is highly valued
• Proficiency in Java, Kotlin, or similar backend languages, with experience designing APIs and data models
• Excellent collaboration and communication abilities, with a track record of partnering effectively with cross-functional teams including other ML/AI infra experts

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform & Engineering team is at the forefront of this mission -  building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.

The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI  to give every guest and host a response that feels written just for them.

The Difference You Will Make:

We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.

The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.

This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.

A Typical Day:

• Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.
• Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs
• Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.
• Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.
• Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.
• Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs.
• Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.
• Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.

Your Expertise:

• 9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
• Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
• Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
• Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems
• Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions
• Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision
• Experience shipping consumer-facing AI products with personalization at the core
• Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless
• Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The community you will join:

Airbnb is seeking a Legal Intern to join the Brazil legal consulting and Litigation teams for a 24-month internship.

Airbnb’s legal team embodies the company’s innovative and entrepreneurial spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy and law around the world. Where some see obstacles, we see opportunities to find creative and practical solutions. We’re an adventurous, fast-moving group. This internship is right for you if you are a law student (bachelor) with a proactive attitude, strong organization skills, willingness to learn, and embrace adventures in a fast paced environment. 

Airbnb is committed to supporting students from underrepresented backgrounds in law and tech. We are looking for candidates who identify as black and highly encourage them to apply.

The difference you will make:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel.

Your assigned projects will depend on the department’s needs and your interests. You will have the opportunity to work closely with the Litigation team of Airbnb Brazil to support a variety of litigation functions.

A typical day:

The intern will support the Brazil Litigation team in:

• Managing summonings from judicial and administrative cases and extrajudicial notices;
• Monitoring judicial and administrative cases, gathering data to support Airbnb's defenses and updating Airbnb's internal systems with information about judicial and administrative cases;
• Managing outside counsel work and consumer litigation cases;
• Drafting reports and responses to judicial and administrative requests
• Participating on the Litigation Team's projects, besides collaborating on daily basis workflows.

Your expertise:

• Current second or third year law school student
• Advanced proficiency in the English language
• Interpersonal skills with an interest in building relationships and collaborating across the company
• Adaptable and able to adjust plans and manage changes effectively
• Able to prioritize tasks, meet deadlines, and handle multiple projects simultaneously
• Strong interest in learning about in-house legal practice
• Previous experience in the litigation practice is a plus but not required

Your location:

Due to the nature of this position, the successful applicant will need to be based in São Paulo for in-person meetings and collaboration. Additionally, you must have work authorization for Brazil to be eligible. 

Our commitment to inclusion & belonging:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.

Please submit all application materials in English.

The Community You Will Join:

You will join the Guest and Host Data Science organization, which powers products and data-driven decisions over Airbnb’s marketplace of Guest and Hosts. You will join a collaborative team of data scientists, analysts, engineers, product managers and designers who build, launch and iterate on our product roadmap to drive growth and deeper sophistication through experimentation, modeling, foundational tools and insights. Our work is core to ensuring that Airbnb’s strategy roadmap stays highly relevant for our users while supporting the long-term health of our marketplace. We work directly with decision makers in engineering and product to develop data-driven frameworks, technical solutions, evaluate product changes and guide the company through rigorous measurement and modeling.

The Difference You Will Make:

Under this general application, you will be considered for applications over several tracks.

Growth Product Data Science

• Partner directly on growth initiatives to build, ship, measure incrementality of bookings/attach rate/revenue, and optimize 0-to-1 customer-facing features
• Thought partnership with Product to define strategy, sequence iteration, scale impact via science frameworks and as the go-to tech lead around data, experimentation, and domain understanding
• Build observational causal inference models to deeply understand guest intent, identify underlying mechanisms, and build data products to measure impact, and inform feature objectives and tradeoffs 
• Champion AI-enabled Product Understanding, to scale data-driven frameworks, robust measurement, and compelling storytelling of data learnings to guide recommendations and roadmaps with senior leaders

Pricing Data Science

• Develop a pricing guidance system for hosts as well as experimental and observational methods to measure the impact of pricing feature launches.
• Collaborate with product and cross-functional teams to pioneer pricing strategies and translate advanced modeling into actionable recommendations
• Develop foundational models and experimental approaches that balance supply and demand in the marketplace, leveraging empirical methods to assess and iterate on pricing feature impact
• Craft compelling data narratives to surface actionable insights, empower data-driven decision making and influence the future direction of Airbnb’s pricing ecosystem

Marketplace Optimization and Ranking

• Develop models and analytic frameworks that improve listing ranking and recommendation. This includes incorporating marketplace dynamics such as listing availability, supply quality, and long-term ecosystem health into ranking decisions.
• Partner closely with Machine Learning Engineers and Product to launch high-impact search improvements. Design experiments and evaluation frameworks to understand the impact of search and AI-driven product improvements.
• Build scalable data products and modeling pipelines that power ranking features, query understanding, and personalization. Your work will help enable the next generation of AI-powered search experiences at Airbnb
• Connect marketplace thinking, modeling, and experimentation across teams and set the technical direction for modeling and experimentation in search, ranking and personalization.

The ideal candidate will be curious, optimistic, and relentless at leading innovation in using AI tools to scale experimentation and data-driven decisions, development of domain-relevant input metrics, and continuous understanding of tradeoffs and end-to-end guest product journeys. You will hold a high bar for customer experience and a strong desire to accurately understand user behavior and drive business growth over both Homes and non-Homes verticals. 

Your expertise:

• Causal inference expertise. Experience with machine learning techniques in a marketplace product setting
• 9+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field
• Strong coding skills in SQL and either Python or R.
• Comfort with building proof-of-concept prototypes. Passionate about AI and possessing a learner’s attitude.
• Proven ability to be driven and succeed in collaborative environments with cross-functional stakeholders and also in independent work settings. Ability to autonomously set a roadmap for business impact.
• Proven ability to communicate clearly and effectively to audiences of varying technical levels

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

This role is for an existing vacancy within the organization. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

The Community You Will Join:

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Claims Experience team is responsible for providing premium support  for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.

The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.

The Difference You will Make:

As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.  By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.

This role is remote within Canada. 

About You:

• You are passionate about delivering  exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience 
• You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution. 
• You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience
• You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a  complete final resolution with care and attention  
• You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required

A Typical Day: 

• Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes 
• Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
• Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
• Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention 
• Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
• Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
• Communicate regularly with Supervisors and Manager to provide feedback on the status of claims 
• Maintain high levels of confidentiality whilst conducting investigations
• Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
• Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes
• Support the training and mentoring of new hires throughout the onboarding process
• Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team 

Your Expertise:

• 5+  years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
• Strong proficiency in English and French (written and spoken)
• Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
• Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone 
• Active listening skills to understand user needs and provide personalized recommendations and assistance
• Ability to explain complex and sensitive issues to customers with confidence and clarity
• Analytical skills with the ability to organize and work independently with rapidly changing priorities
• Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
• Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
• Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations
• A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays
• The work shift for this role is Tuesday to Saturday from 9am to 6pm ET

Preferred experience

• Experience working on change initiatives and/or cross-functional projects to meet strategic goals.
• Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner

Our Commitment To Inclusion & Belonging: 
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Ce poste correspond à un poste vacant au sein de l'organisation.  Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d’embauche sont prises par une personne humaine.

Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés.

• Vous êtes passionné(e) par l’offre d’expériences exceptionnelles et personnalisées à nos clients, en anticipant leurs besoins et en comprenant ce qu'est une excellente expérience utilisateur.
• Vous aimez prendre des initiatives dans un environnement dynamique, apportant un état d’esprit orienté vers la croissance et l’exécution.
• Vous favorisez des relations solides avec les clients en vous engageant activement auprès des utilisateurs et en identifiant les opportunités d’améliorer l’expérience de service.
• Vous avez de solides connaissances et expériences du processus de gestion des réclamations de bout en bout et assumez l’entière responsabilité d’atteindre une résolution finale complète avec soin et attention.
• Vous identifiez les lacunes dans les flux de travail, les processus ou les politiques tout en vous efforçant de fournir un retour constructif au besoin.

• Évaluer, enquêter et résoudre les réclamations soumises sur nos produits AirCover (y compris, sans s’y limiter, les réclamations pour dommages chez l’hôte), y compris les réclamations de grande valeur et complexes nécessitant une enquête et des négociations approfondies pour atteindre des résultats satisfaisants.
• Surveiller de près la détection de fraude et atténuer les risques associés aux acteurs malveillants afin de protéger la marque Airbnb et la communauté.
• Vérifier tous les faits et preuves pertinents pour déterminer les résultats des dossiers tout en respectant les politiques et flux de travail internes.
• Aller au-delà pour créer des interactions personnalisées et un support premium exceptionnel tout au long du processus de gestion des réclamations, en adaptant l’expérience proposée tout en veillant à ce que les besoins et préférences de chaque utilisateur soient satisfaits avec le plus grand soin et attention.
• Fournir une éducation et des conseils continus aux utilisateurs sur nos produits AirCover, leurs conditions et politiques pour permettre une résolution fluide de leurs demandes.
• Travailler en étroite collaboration avec les parties prenantes et les administrateurs de réclamations tiers afin d’aligner les stratégies de dossier et de garantir une résolution rapide pour nos utilisateurs.
• Communiquer régulièrement avec les superviseurs et le manager pour fournir des retours sur l’état des réclamations.
• Maintenir un niveau élevé de confidentialité lors des enquêtes.
• Identifier les lacunes dans les flux de travail, processus ou politiques tout en cherchant à fournir des retours constructifs pour améliorer l’expérience de nos clients.
• Agir en tant qu’expert métier pour les initiatives de changement et/ou projets transverses au sein des opérations AirCover Scaled Ops et Optimization, y compris en aidant les parties prenantes internes à tester, affiner, concevoir et déployer de nouveaux produits et processus internes.
• Soutenir l’intégration et la formation des nouveaux employés tout au long du processus d’onboarding.
• Soutenir les membres existants de l’équipe en partageant les meilleures pratiques, en fournissant une expertise technique sur les consultations de dossiers, approbations et escalades afin d’améliorer la performance globale de l’équipe.

• 5+ années d’expérience dans un rôle de fintech ou d’expérience client, avec minimum 1+ année d’expérience dans la gestion de réclamations d’assurance, de préférence incluant des réclamations pour dommages matériels (en première et tierce partie).
• Excellente maîtrise de l'anglais (écrit et oral)
• La maîtrise d'une langue européenne est un atout (par exemple : le français, l'italien, l'espagnol, l'allemand ou le portugais)
• Compétences en pensée critique, avec un parcours démontré dans la résolution de problèmes clients complexes et la prise de décisions cohérentes et équitables en matière de réclamations, tout en respectant les politiques et flux de travail.
• Excellentes compétences en communication orale et écrite, avec expérience dans l’interaction avec les clients via plusieurs canaux (email, messagerie, téléphone).
• Capacité d’écoute active pour comprendre les besoins des utilisateurs et offrir des recommandations et une assistance personnalisées.
• Capacité à expliquer des questions complexes et sensibles aux clients avec assurance et clarté.
• Compétences analytiques et capacité à s’organiser et à travailler de manière autonome avec des priorités changeantes rapidement.
• Compétences en négociation pour assurer la résolution rapide et efficace des problèmes clients.
• Orientation résultats et solutions, avec la capacité de concilier prévention de la fraude et expérience utilisateur positive.
• Calme et empathique, avec la capacité de s’adapter à toute situation en personnalisant les réponses et en éduquant notre communauté, tout en gardant son sang-froid dans des situations difficiles.
• Un horaire de travail régulier de 5 jours par semaine (40 heures), convenu mutuellement avec votre superviseur, pouvant inclure les week-ends et jours fériés.
• Le quart de travail pour ce poste est du mardi au samedi de 9h - 18h

• Expérience dans la conduite d’initiatives de changement et/ou de projets transverses pour atteindre des objectifs stratégiques.
• Expérience de travail avec des parties prenantes internes et des administrateurs tiers pour résoudre des réclamations complexes de manière détaillée, efficace et rapide.

Notre engagement envers l’inclusion et l’appartenance :

Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l’innovation et l’engagement, et nous permet d’attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler.

Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement. 

Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne.

The Community you will join: 

UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with  Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The difference you will make: 

The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines  industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole. 

A typical day: 

• Touch base with your team to review project goals and timelines
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX and balance clarity with legal precision 
• Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints 
• Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination,  legal, localization—to ensure we have the proper input on our work
• Improve comprehension and completion through testing, iteration, and measurement

Your expertise: 

• Bachelor's degree or equivalent combination of education and progressive experience
• 8+ years of experience in UX writing, content design, or content strategy
• Experience working in complex subject matter areas, within larger systems, and with systems development 
• Experience working with and presenting to senior stakeholders
• Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
• Experience working with legal and compliance partners to represent the user while reducing risk
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

This opportunity is offered as a 12-month fixed term contract.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day: 

• Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics
• Work across Airbnb internal teams, including country managers, regional teams, and business
• Engage with strategic B2B partners to build long-term relationships 
• Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Hold regular optimization calls and business reviews with your partners

Your Expertise: 

• 8+ years of relevant experience
• Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
• Operates with a growth mindset and has a very strong bias for action
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
• Ability to influence product, policy, and other cross functional stakeholders 
• Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress
• Comfortable and skilled at regularly interfacing with  senior management (Director, Regional Director) 
• Utilizes knowledge of key business drivers and the factors to drive results
• Executes flawlessly and autonomously
• Proven ability to handle operational complexity and ability to maximize the impact of resources

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. This team's work touches every single booking decision on a platform that facilitates  hundreds of millions of trips and an incredibly diverse global inventory. 

You will ship and iterate on AI-powered features that help guests make more confident booking decisions — synthesizing signals from reviews, ratings, and listing data into quality information that is clear, personalized, and trustworthy. This means working hands-on with Data Science to evaluate model performance and translate outputs into better product decisions, not just defining requirements and handing them off.

This role requires close partnership with the Policy, Privacy, and Legal teams — particularly on review integrity,  AI-generated content, and trust-related guest-facing features. You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale. This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking on Airbnb.

A Typical Day: 

• Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.
• Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.
• Partner with Data Science to assess model performance — understanding where outputs are accurate and trustworthy, and where they fall short — and translate those assessments into concrete product improvements.
• Craft the product narrative that inspires teams, leadership, and the company and builds alignment  on the quality merchandising strategy.
• Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences. Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.
• Build deep expertise in how guests evaluate listing quality through user research, marketplace data, and competitive  analysis; use those insights to define and prioritize features that will lead to improved user experiences and a better Airbnb service.
• Make prioritization decisions that balance guest experience, platform integrity, and host impact. Efficiently execute to ship updates and deliver impact for our business and customers.

Your Expertise:

• 10+ years of product management experience.
• Hands-on track record shipping AI/ML-powered features on consumer products — including generative AI features (LLM-based summarization, content generation) and ML ranking or personalization systems — with direct involvement in defining evaluation criteria and improving model outputs.
• Expert ability to use data and business analysis to inform product strategy and drive decisions.
• Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.
• Experience creating product messaging and delivering to customers.
• Demonstrated track record of building cross-functional and executive leadership alignment.  
• Experience working on consumer products with marketplace dynamics on a global scale.
• Entrepreneurial track record of taking an idea to reality.
• Excited to lead cross-functional execution, from strategy through shipped product in a fast-paced environment.
• Desire to do individual contributor product management work.
• Excellent written and verbal communication; adept at simplifying complex AI/ML and data concepts for diverse audiences.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco, California to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking. The successful candidate will be able  to properly identify threatening and harmful circumstances, possess empathetic communication and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo. 

The successful candidate will assist with escalated issues and initiate the user dispute request process for  personal safety incidents. Our specialists are responsible for the investigation of cases involving  trauma or personal harm or brand risk, and negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution. The candidate will maintain high levels of confidentiality while performing investigations, and will comprehensively document investigations through written reports and summaries. 

We also work to educate our hosts and guests to promote positive experiences and maintain security and safety while using Airbnb responsibly.  Amongst other responsibilities, you’ll also be responsible for managing cases involving damages, monitoring flagged and inappropriate content, and identify and report trends in online risk. You will work with Safety support teams to develop and enhance internal policies and tools. Must have 1+ years of experience in a similar role.

A Typical Day:

• Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
• Recognize case type/severity while de-escalating crisis and managing other people’s emotions
• Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied 
• Working with Safety Lead to develop and enhance internal policies, processes and tools 
• Ensure metrics driven performance   
• Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support  
• Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed 
• Maintaining high levels of confidentiality while performing investigations 

Your Expertise:

• 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
• Background in advocacy, crisis management, mediation, clinical/non-clinical social work,  or e-commerce customer service
• Ability to plan, prioritise and organise tasks and communications
• Ability to learn and adapt to new technologies 
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner 
• Excellent time management, negotiation and conflict resolution skills 
• Passion for innovation with a ‘work smarter’, solution and action oriented mindset 
• Ability to collaborate with internal stakeholders and/or third party providers to resolve conflicts in a detailed, effective and timely manner 
• Calm and Empathetic - ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations
• Emotional intelligence - ability to recognise personal stress triggers and in others, self-awareness, bounce back and demonstrated ownership of self-care 
• Ability to work under pressure and quick decision making when faced with conflicting demands
• Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus
• University Degree and/or 3+ years relevant experience
• Fluent Japanese and English (Spoken and Written) are essential

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

The core work of Claims Specialists is to provide excellent community support for hosts and guests seeking assistance from Airbnb Host Guarantee, Host Protection Insurance, Experience Protection insurance.

The Difference You Will Make:

In this role, you will play a critical part in protecting Airbnb’s community by ensuring fair, timely, and policy-driven resolution of complex property, liability, and brand-risk claims. You will bring clarity and confidence to moments of uncertainty for hosts and guests by combining deep investigative rigor with empathy and sound judgment. Through close collaboration with internal stakeholders, third-party administrators, and leadership, you will help de-escalate high-risk situations, safeguard trust in AirCover protections, and uphold Airbnb’s commitment to safety, belonging, and community support.

A Typical Day:

Property Security specialists are broadly accountable for the following activities and responsibilities:

• Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.
• Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.
• Working closely with stakeholders to align on case strategy.
• Compiling incident reports at the direction of leadership.
• Providing upward feedback, regarding the status of claims, communicating regularly with supervisors and managers.
• Crafting clear and concise resolution plans in order to drive fair and accurate outcomes.
• Effectively collaborate with and monitor third party claims administrators.
• Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection.
• Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads. This process will require excellent negotiation skills and might involve stakeholder relationships and research.
• Maintaining high levels of confidentiality while performing investigations.
• Maintain professional relationships with colleagues.
• Embody Airbnb Core Values and exhibit Diversity and Belonging ethos and behaviors.

Dedicated to project work, supporting leadership on the execution of Change Management and other initiatives:

• Acting as a process advisor for change initiatives and/or cross-functional projects to meet strategic goals.
• Acting as a mentor and advisor/SME for new hires and partners.
• Actively participating in cross-collaboration projects within the AirCover org.
• Work closely with the Product Team as a Subject Matter Expert to test, refine, ideate, and deploy new internal products.
• Attending functional business reviews as required.
• Triaging and distributing urgent and sensitive claims escalations.
• Handling cases and escalations with increased complexities including stakeholder notifications and payment thresholds.
• New hire mentoring and support during training, nesting and ramping periods.
• Participate in training support when required (e.g outbound call roleplay) 
• Focus on fully understanding and assisting peers in understanding and adhering to policies and workflows.
• Provide case support to peers and associates (case consults, payout thresholds, etc).
• Sharing best practices in reaching & maintaining high performance (SLAs, SPD, Quality).
• Assume POC roles in relevant areas where the business requires.
• Contribute to and take part in key initiatives to drive the business forward where the business requires.
• Perform relevant Team Coordinator duties when the business requires, including team approvals and consults.
• Develop and leverage strong Stakeholder management skills to communicate and collaborate with internal and external stakeholders in a professional, timely manner.
• Demonstrate proactiveness in identifying gaps in workflow, process and policies and in problem solving including providing upward feedback where needed.

Your Expertise:

• Language proficiency in English.
• Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.
• 1-3 years of experience in claims and dispute resolution, Insurance claims) conflict resolution, fraud or risk investigations, and/or crisis management.
• 2+ years of experience in customer service in international calling; handling escalations & have a critical thinking mindset.
• Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
• Excellent time management, negotiation and conflict resolution skills.
• Passion for innovation with a ‘work smarter’, solution and action oriented mindset.
• Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.
• Calm and Empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
• Ability to learn and adapt to new technologies
• Working with leadership to develop and enhance internal policies, processes and tools.
• Bachelor’s Degree or equivalent.
• Additional insurance investigation or program management experience are a plus.
• Experience handling insurance claims, especially in the field of first party property or liability claims is preferred.
• Understanding of ‘Third Party Administrators/Adjusters’ concepts is a plus
• Media training or brand-risk management is a good to have.
• Experience with Partner or Vendor relationships is preferred.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join:

The CS Platform and Experience organization is responsible for designing the support journey for our users, and building the products and platforms used by our agents, and our community when they’re seeking help from Airbnb. The CS Experience Platforms team ensures that our users receive world class support, and that our support experience adapts to our ever-evolving business by developing end-to-end technology solutions to customer journey challenges.

The Difference You Will Make:

In this role, you will mentor and guide a team of CS Experience Managers and Platform Managers, ensuring they are equipped to deliver strategic solutions that enhance Airbnb’s support experience. Your leadership will directly influence how we support our users globally, improving upon our world-class standards. You will directly influence our CS product and platform roadmaps to propel CS forward, as well as influence upstream Airbnb product and service strategy through a CS lens.

A Typical Day:

Leadership and team development: Provide leadership and coaching to a team of CS Experience Managers and Platform Managers. You will be responsible for career development, performance management, and ensuring your team has the tools and resources to succeed.Drive strategy and execution: Collaborate with senior leadership to align your team’s initiatives with the broader CS strategy. You will ensure that your team is focused on high-impact projects that drive improvements in support experiences for Airbnb’s users and agents.Cross-functional influence: Ensure your team is working closely with Product, Operations, Policy, and Analytics teams to influence key business decisions and ensure that all support-related aspects of new products, services, and policies are thoughtfully designed and effectively executed.Monitor performance and impact: Oversee a portfolio of programs, projects, and technologies, provide decision-making support to your team, remove blockers to progress and provide leadership visibility.Foster innovation: Encourage your team to explore new approaches, tools, and technologies that can enhance both, the support experience and our ways of working. Specifically, understand the performance of core Airbnb product and services as it relates to customer experience and CS demand; influence partners across the company toward improved outcomes for the company and customers. Communicate results and insights: Regularly report to senior leadership on the progress and outcomes of key initiatives. Use data to illustrate the impact of your team’s work, and ensure there is a clear strategy for iterating and improving where necessary.

Your Expertise:

People leadership: Experience in managing and mentoring high-performing teams, with a focus on driving individual development and collective success.Strategic program management: Extensive experience managing large-scale, cross-functional programs and initiatives. You are skilled in overseeing multiple projects simultaneously, ensuring alignment with broader organizational objectives.Product and platform development: Experience solving complex problems with innovative technology solutions to improve customer experience and drive business results.Customer support expertise: Deep understanding of CS operations and experience in improving customer experience through innovative support design and execution.Data-driven decision-making: Strong ability to leverage data and analytics to drive insights, measure performance, and inform strategic decision-making. You should be comfortable working with data science and analytics teams.Exceptional communication skills: Strong ability to present ideas, strategies, and outcomes to executive leadership and cross-functional partners in a clear, compelling manner.Experience: Minimum of 15 years of progressive experience in customer support, management consulting, business operations or program management roles, with experience managing teams.Qualifications: BA/BS degree required; MBA or relevant Master's degree is preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

At Airbnb, we believe technology has the power to bring people together — and our engineers are the ones building it. Our Engineering org is a diverse, fast-moving group of teams working across Payments, Trust, Marketing, Relevance & Personalization, and more. Together, we're tackling some of the hardest problems in tech: search relevance at global scale, fraud prevention, seamless payments, and fueling growth — all while delivering a product experience that feels effortless and beautiful. We're also at the forefront of integrating AI and machine learning into our products — from personalized search experiences to intelligent trust and safety systems — and we're looking for curious engineers who are excited to grow alongside this technology.

If you're energized by engineering that creates real-world human connection — and by the idea that your code will be experienced by millions of people around the world — you'll feel right at home here.

The Difference You Will Make:

As a Software Engineer (New Grad) at Airbnb, you’ll play a vital role in building, supporting, and refining the products and systems that make Airbnb’s mission possible. Your work will directly contribute to high-quality, reliable experiences for our global community—whether you’re fixing bugs, launching well-defined features, or enhancing existing components. You'll also have the opportunity to contribute to AI-powered features, applying foundational knowledge of machine learning concepts and modern AI tools to build smarter, more personalized experiences for our hosts and guests. By clearly communicating challenges and collaborating with teammates across functions, you’ll help drive projects forward with transparency and trust.

You’ll foster a sense of belonging by actively seeking feedback, sharing your own learnings, and supporting the onboarding of new team members. You’ll help uphold Airbnb’s commitment to excellence by following best practices, delivering tasks autonomously, and continually improving your technical skills. Your curiosity, empathy, and commitment to candid communication will empower you to make a meaningful impact—on projects, teammates, and Airbnb’s inclusive culture.

A Typical Day: 

• Attend team syncs to discuss priorities, share progress, and surface any blockers with transparency.
• Dive into coding—fixing bugs, developing features, or refining APIs and components—while applying best practices for code quality, error handling, and testability. Leverage AI-assisted development tools (e.g., Claude Code or similar) to accelerate your workflow and improve code quality.
• Participate in design or code reviews, ask clarifying questions, and apply feedback to improve your work. Work closely with cross-functional partners like product managers and designers to ensure your tasks align clearly with broader goals.
• Dedicate time to expanding your technical knowledge through documentation, mentorship, or internal knowledge-sharing sessions. This includes staying current on AI/ML developments relevant to your team's domain — whether that's recommendation systems, natural language understanding, or AI safety practices. Seek guidance from managers or tech leads when tackling unfamiliar problems.
• Contribute to team activities, such as onboarding new hires (e.g., being an onboarding buddy), sharing observations from the hiring process, or joining in cultural events focused on diversity, inclusion, and innovation.
• Share updates on your progress and next steps, highlighting challenges or learnings. 

Your Expertise:

This role is designed for recent graduates (Bachelor's or Master's) with less than 1 year of full-time professional experience who are ready to grow fast and make an impact.

• Strong foundation in Computer Science fundamentals — data structures, algorithms, design patterns, and systems thinking
• Proficiency in one or more of: Java, Scala, Ruby, Ruby on Rails, C++, SQL, HTML/CSS, JavaScript, Objective-C, Swift (iOS), or Kotlin (Android)
• Foundational awareness of AI/ML concepts — such as supervised learning, model evaluation, or working with APIs backed by large language models (LLMs) — gained through coursework, personal projects, or internships
• Familiarity with Python and common AI/ML libraries (e.g., NumPy, scikit-learn, or PyTorch) is a plus, as is experience integrating cloud-based AI services or LLM APIs
• An understanding of responsible AI principles — including fairness, privacy, and safety — and a curiosity about how these apply to real-world product development
• Bonus points for leadership experience, community involvement, or teaching/mentoring — we love engineers who invest in others

Your Location:

Preference for candidates based in San Francisco, California or Seattle, Washington with the ability to commute to the office three days per week. Additional in-person attendance for team meetings or offsites may be required as needed. Domestic Relocation support will be provided for candidates open to relocating.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community you will join:

Airbnb.org provides emergency housing to people in times of crisis. Since being founded in 2020, we have provided stays for more than 200,000 people in more than 130 countries. Our goal is to exponentially increase Airbnb.org’s reach and impact over the next three years. Learn more at Airbnb.org. This position is employed by Airbnb Inc. and the role provides direct support to Airbnb.org, an independent 501(c)(3) nonprofit, governed by a Board of Directors. 

The difference you will make:

As the Head of Fundraising, you will spearhead the development and implementation of a new, unique fundraising operation, focusing on cultivating and stewarding high-value donors to secure significant contributions for Airbnb.org. This role demands strategic vision, exceptional relationship-building skills, and a commitment to maximizing both financial and relational outcomes. You will build and lead a small team dedicated to fundraising operations and outreach. And you will collaborate with our marketing and design teams to build a compelling donor experience that produces high growth rates for revenue.

A typical day:

• Strategic Program Development: Build a comprehensive fundraising program aimed at fostering consistent growth of Airbnb.org's $10K+ donor community.
• Donor Cultivation and Solicitation: Develop a portfolio of major donors, including the identification, cultivation, solicitation and stewardship cycles leading to gifts of $50,000+ to support Airbnb.org's mission. 
• Portfolio Revitalization: Re-energize and expand a small existing portfolio of the organization’s donors, implementing a moves management process and identifying new prospects for engagement.
• Prospect Strategy Implementation: Develop and execute tailored prospect strategies to drive successful cultivation, engagement, and solicitation efforts, guiding prospects through appropriate giving levels.
• Campaign Planning and Execution: In collaboration with the marketing and design teams, lead the planning and execution of campaigns (e.g. Annual Fund and Emergency Response), overseeing all aspects from design to donor reporting.
• Event Management: Organize and manage fundraising and friendraising events, ensuring seamless execution and effective follow-up strategies.
• Institutional Fundraising: Drive institutional and foundation fundraising efforts, including grant research, proposal writing, and reporting.
• Donor Engagement Experiences: Create engaging experiences to educate and inspire major gifts donors and prospects, utilizing impactful storytelling through various communication channels, platforms and events.
• Budget Oversight and Reporting: Collaborate with the Executive Director to develop and monitor budgets for fundraising activities, producing internal and external reports on goal projections and achievements.
• CRM Management: Oversee accurate and comprehensive data entry into Salesforce, capturing relevant data that will inform fundraising strategies and donor interactions.

Your expertise:

• Experience: Minimum 12 years demonstrated experience in development and major gifts fundraising, with a proven track record of cultivating and closing six- and seven-figure gifts.
• Leadership: Proven success in frontline fundraising and supervising fundraising teams, with the ability to scale up teams and systems for optimal performance.
• Strategic Thinking: Long-term strategic thinking complemented by strong execution skills in a dynamic, results-oriented environment.
• Communication: Outstanding written and verbal communication skills to effectively convey the mission of Airbnb.org to diverse stakeholders.
• Relationship Building: Proven ability to build strong relationships and influence business leaders, fostering collaboration and support for fundraising initiatives.
• Flexibility: Willingness to travel frequently and work evenings and weekends as needed to meet donor engagement and fundraising goals.
• Analytical Skills: Proficiency in research, analysis, and database navigation, with a strong working knowledge of Salesforce preferred.
• Philanthropic Landscape: Strong understanding of the broader philanthropic landscape, prospect research methodology, and evolving trends in philanthropy.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, and frameworks. We navigate Airbnb’s massive codebase, identifying weak spots, and help design and implement testable fault-tolerant systems.  

The Difference You Will Make:

• Be a leader in Airbnb, leveraging AI to redefine and accelerate Quality Engineering
• As a Senior Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability.
• You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions.
• As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents.

A Typical Day: 

• Leverage AI and tooling to lead the implementation of a test automation strategy, covering the entire testing pyramid (unit, service, integration, and end-to-end testing) to verify feature functionality for customer use cases.
• Lead building, maintaining, and effective utilization of automated tests, collaborating closely with engineering teams to ensure robust test coverage for features and releases, and actively participating in the continuous improvement of testing processes.
• Contribute to improving existing automation frameworks to support new functionalities and optimize quality and efficiency.
• Collaborate with CI/CD team to integrate automated testing into CI/CD pipelines, ensuring thorough test coverage at every stage of development.
• Demonstrate excellent troubleshooting abilities, isolate issues, and verify bug fixes. Debug issues found during testing and after release.
• Be a player of our high-performance team to ensure code quality, commitment to craft and operational excellence
• Work closely with cross-functional teams, including product management, development, and other QE teams, in a fast-paced environment with short release cycles.

Your Expertise:

• 5+ years of industry experience in software testing and automation 
• Demonstrable knowledge in at least one programming language (e.g., Typescript, Javascript) and strong scripting skills
• Strong knowledge of test automation methodologies, tools, and frameworks
• Strong hands-on experience with web automation frameworks (e.g., Playwright, Cypress)
• Experience integrating automated tests into CI/CD pipelines (e.g., Buildkite, Spinnaker, Jenkins) and version control systems (Git)
• Excellent communication skills towards facilitating interactions with cross-functional teams
• Expertise developing solutions to ambiguous problems, and integrations across multiple teams with significant impact
• Bachelor’s degree in computer science/engineering or equivalent

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

*Multiple positions available*

The Community You Will Join: 

The Roadmap Planning & Program Management team sits at the intersection of strategy and execution with the aim of planning and delivering the company’s priority products while providing executives the visibility and input they require to guide bi-annual releases.

You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams. Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb’s future.

The Difference You Will Make:

Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data. Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.

A Typical Day: 

• Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
• Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale 
• World-class communicator that can simplify the complex 
• Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
• Brings an experienced product mindset to tie strategy and execution together 
• Develops program plans that are unique to each initiative and require strategic thinking 
• Operates at a variety of altitudes by tailoring communication style and approach 
• Expert collaborator that is able to understand consumer, technology, and design
• Goes beyond status reporting to drive issues to resolution 
• Understands best practices, drives improvements, and focuses on simplification

Your Expertise:

• 8+ years of  experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
• Strong product and/or technology experience including product management or engineering (software preferred) 
• Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
• Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program 
• World-class verbal and written communication skills that can simplify complex topics 
• Exceptional influencing and presentation skills 
• Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
• Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations 
• Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
• Thrives in ambiguity in a fast-paced, hyper-growth organization

Your Location:

Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list.  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.