The Community You Will Join:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Global Payroll team is expanding in APAC and we are looking for an experienced Manager, Payroll APAC to join us in Singapore. Reporting to the Manager, International Payroll Operations, the ideal candidate will own end-to-end payroll delivery across Airbnb’s Asia-Pacific entities, brings deep regional legislative expertise, and thrives in a fast-paced, globally distributed team.

The Difference You Will Make:

As APAC Payroll Manager you will be the primary owner of payroll operations across Airbnb’s Asia-Pacific entities — ensuring every employee in the region is paid accurately, compliantly, and on time. You will have broad exposure to Airbnb’s Finance, Talent, and Global Mobility functions, and will work closely with in-country vendors, internal stakeholders, and the global CloudPay and Workday platforms. The ideal candidate brings deep APAC payroll expertise, hands-on CloudPay and Workday experience, and the collaborative spirit to excel in a fully distributed international team.

A Typical Day:

• Owning end-to-end payroll processing for all Airbnb APAC entities — including Singapore, Australia, Japan, South Korea, India, and China — ensuring accurate and on-time delivery every cycle.
• Managing all employee lifecycle changes — new hires, leavers, promotions, and compensation updates — ensuring accurate and timely reflection in both CloudPay and Workday.
• Serving as the regional subject matter expert for CloudPay and Workday, maintaining accurate configuration of country-specific payroll rules, tax logic, and data mappings across all APAC entities.
• Ensuring the Workday–CloudPay integration operates accurately for all APAC entities, proactively identifying and resolving data discrepancies before payroll processing.
• Maintaining live, current knowledge of payroll legislation, tax law changes, and statutory filing requirements across all active APAC jurisdictions.
• Managing relationships with in-country payroll vendors across APAC, acting as the expert coordination layer between Airbnb, CloudPay, and local providers.
• Preparing and submitting payroll reports, tax filings, and statutory payments across all APAC entities, ensuring full audit readiness and a complete data trail for every payroll cycle.
• Partnering with Talent, Finance, Global Mobility, and Tax to maintain accurate employee data and resolve payroll-related queries promptly and professionally.
• Maintaining and continuously improving country-specific process documentation and runbooks for all APAC entities.
• Identifying and driving process improvement and automation opportunities across APAC payroll operations.
• Back up to the India payroll Manager so knowledge of India payroll. 

Your Expertise:

• 6–8 or more years of payroll experience, with at least 3–4 years in a dedicated APAC payroll management role
• Hands-on, demonstrable experience with CloudPay — including configuration, data mapping, and processing in an international payroll context
• Hands-on, demonstrable experience with Workday Payroll or Workday HCM, including experience with the Workday–CloudPay integration or equivalent system integration
• Deep knowledge of payroll legislation and statutory compliance across multiple APAC jurisdictions — Singapore essential; Australia, Japan, India, and/or South Korea highly desirable
• Strong attention to detail, analytical acumen, intellectual curiosity, and a proven ability to manage multiple concurrent payroll cycles across different legislative frameworks
• Strong experience managing in-country payroll vendors and third-party service providers across the APAC region
• Strong analytical, process mapping, and procedural documentation skills
• Ability to manage confidential data professionally and operate with a high degree of integrity
• Strong written and oral communication skills; comfortable working across time zones and cultures in a fully distributed global team

Our Commitment to Inclusion & Belonging:

We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

Singapore based role. NO RELOCATION AND VISA SUPPORT

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in Singapore.

The Supervisor supports one or more internal CS services. The Supervisor is an operational leadership role that requires substantial experience in customer service and team management. Supervisors oversee teams of approximately 10-15 specialists and should have the ability to guide and uplevel their specialists, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.      

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.            

Responsibilities 

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.

Drive performance at the specialist, team, and service level

• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both specialist and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Share input and recommendations about service target setting.
• Work collaboratively with regional Talent teams for the execution of all personal improvement plans and terminations as required.

Build and nurture an engaged and diverse team

• Own and manage end-to-end people strategy and operations within your specialist team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves 
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

Support strategic initiatives within Delivery and your service as needed

• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Qualifications

Your background & experience

• 6+ years of progressive experience in a customer service or an operations role, with 3 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as  developing and implementing performance management standards
• Ability to multi-task and adapt to new tasks and responsibilities as needed
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

Your skills & expertise

• Good leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes
• Ability to cascade with context and lead your team through changes
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

The Community You Will Join:

The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations (FSO), is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community. Airbnb GSRM  programs include Global Threat Assessment; Open Source Investigations; Insider Threat Prevention; Organized Criminal Syndicate Investigations; Global Law Enforcement Engagement; and Law Enforcement Operations. 

The Difference You Will Make:

The Law Enforcement Operations (LE Ops) Manager will serve law enforcement and Airbnb in responding to data requests across APAC. This individual should be committed to collaboration between Airbnb and law enforcement (LE) in protecting our hosts, guests, and the global community while ensuring the privacy and protection of data. The LE Ops team requires vigilance, dedication, and problem solving skills as it identifies threats and takes appropriate action. The APAC LE Ops team is a critical component to global operations coordinating communication and responses with LE on a 24/7/365 basis. 

A Typical Day:

We are looking for a passionate and relational leader to shape strategy, pursue excellence and efficiency, and develop the members of the APAC team, while also contributing to GSRM’s broader safety efforts and ensuring compliant and timely responses to LE requests. The successful candidate is a strategic problem solver and communication specialist with a creative mentality who can lead people, manage workflows, and work collaboratively across senior functional leadership with cross-functional teams. 

The Law Enforcement Operations Manager will report directly to the Senior Manager, Global Law Enforcement Operations. 

Your Expertise:

• Manage performance and growth of a small team of Law Enforcement Operations Associates and how we respond to law enforcement authorities across the APAC region
• Work closely with our Legal team on Airbnb’s response to law enforcement requests for user data
• Work with other Airbnb teams to develop and coordinate active matters with law enforcement 
• Assist in the development, refinement, and execution of policies, processes, and workflows relating to the production of data in response to legal requests from law enforcement 
• Develop and assess accuracy, efficiency, and other mission success data in support of continuous improvement
• Lead the team to track, analyze, and accurately respond to a variety of legal requests for user data working directly with law enforcement and security services, including search warrants, court orders, international requests and subpoenas
• Support operational escalations related to critical matters from global team members,  cross-functional partners, and collaborate on operational decisions 
• Ensure that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and our law enforcement guidelines
• Develop and deliver familiarity education to law enforcement partners
• Support the expansion of healthy law enforcement engagement and communication
• Lead LE Ops APAC in planning, staffing, budgeting, and managing expenses 

Requirements:

• 7+ years of relevant work experience, including 2 years of hands-on leadership experience, or relevant senior level LE response function at a similar company or LE agency.
• Knowledge and experience related to data protection legislation and online investigations
• Significant experience working collaboratively with LE agencies, security services, and data protection authorities
• Proven capacity to manage and resolve complex problems and sensitive issues using sound judgment and communication in handling emergent matters 
• Experience prioritizing multiple functions and tasks while managing core work responsibilities without compromising quality
• Effective at identifying talent and building effective teams through trusted relationships
• Executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations
• Sound judgment & ability to work independently with minimal supervisory oversight
• Flexibility and willingness to travel and work off hours, including weekends and occasionally holidays, in order to support emergency matters and interact with law enforcement and employees located across the globe
• Demonstrated commitment to Airbnb’s core values.

Preferred Experience: Proficiency in a second APAC language is desirable.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results.

The Difference You Will Make:

We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

A Typical Day:

• Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives
• Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC
• Localize global enablement content, sales pitches, and narratives to reflect regional market needs
• Design and deliver role-based training programs, including mock calls, certifications, and playbooks
• Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities
• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements
• Create structured feedback loops to bring field insights back to central teams and incorporate into training material
• Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like

• Faster ramp time for new hires
• New hires consistently passing mock call certifications post-training
• Validated sales narratives and pitches in market
• Improved conversion, retention, and revenue outcomes aligned to annual OKRs
• High quality scores across teams based on recorded call evaluations
• Strong adoption of enablement tools (e.g., Gong, Highspot)
• Trusted partnership with regional and global stakeholders
• Scalable, repeatable enablement programs across APAC
• Timely reporting and actionable insights to drive performance

Your Expertise:

• 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment 
• Experience in creating and delivering agile & AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry
• Strong Analytical Skills:  Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
• Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Strong cross-functional influence and stakeholder management skills
• Data-driven mindset with experience using enablement tools and analytics
• Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies
• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)
• Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the Tech, Travel, or Gig/Sharing Economy sectors
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
• Experience launching new programs or standing up operations with a vendor from scratch
• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.