The Community You Will Join: 

Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company.

Airbnb’s Legal Department is a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex legal issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.

The Difference You Will Make:

We are in search of an Associate Legal Counsel for Japan. This role reports to the Associate General Counsel - Northeast Asia and serves as a legal partner to many other teams outside Legal. Collaboration will be a key attribute, as this role will work very closely with the other members of the legal team, both regionally and globally. This role needs to be based in Tokyo, Japan.

A Typical Day:

• Act as an effective and trusted partner to the fast-paced and high-performing Airbnb team. 
• Deliver clear, effective and practical legal advice to the various business functions. These include business development, public policy, marketing and communications.  
• Legal advice includes regulatory matters, consumer protection, competition, marketing, employment, privacy, dispute resolution, and law enforcement. 
• Be adept in making sensible legal risk assessments which consider practical solutions to mitigate legal risk whilst keeping business priorities at the forefront.

Your Expertise:

• Qualification in Japan (as bengoshi) is a must. 
• Native-level command of Japanese (written and spoken) is a must.
• Business-level English (written and spoken) is essential. High scores in standardized tests (TOEIC/TOEFL) is a plus.
• Minimum 2-5 years post-qualification experience - In-house (including secondment from a law firm) in an MNC and/or start-up is a plus.
• Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk.
• Tech-forward mindset with a proactive willingness to leverage AI tools to optimize legal productivity.
• Team player, highly collaborative with excellent communication and listening skills. 
• Proactive owner who takes initiative while navigating competing priorities in a fast-paced environment.
• Empathetic, caring and humble.
• Occasional international travel (typically once a year for a few days) may be required, with full consideration for individual circumstances and family commitments.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

Highlights

• Ability to speak English and Japanese is a required
• No relocation and visa support

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

In this role, you will build, manage, and grow strategic relationships with technical partners (like software providers or integrators) to drive mutual business growth, focusing on seamless API/system integrations, revenue generation, and aligning technical capabilities with supply strategy. This role requires strong relationship-building, technical acumen (especially for APIs/integrations), strategic thinking, and data analysis to identify opportunities, resolve complex issues, and ensure partners effectively leverage the company's platform.

A Typical Day: 

• Drive measurable business impact by managing stakeholders to achieve sales goals, including creating joint go-to-market (GTM) strategies, and expanding partner-driven revenue. 
• Act as a subject matter expert for connectivity, providing technical support, troubleshooting API integrations, and ensuring technical alignment between partners and internal systems
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Use data to identify strategic opportunities and drive sales growth
• Cross-Functional Collaboration: Work with Product, Engineering, Enterprise Accounts  and Field Operations teams to align partner initiatives
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
  Identify patterns in data and feedback to improve services and products
• Support your team to define and execute the global connectivity roadmap and standards for the Hotels supply team
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.
  
  

Your Expertise:

• 10+ years of experience in a Connectivity or Technical Partner Manager role
• 5+ years experience in a direct partner facing commercial account management role focused on strategic, complex, and high-value technical partnerships
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging stakeholders up to the C-level with prospective and existing partners across multiple channels including in person presentation skills. 
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus
• Ability to speak Japanese is a required

The Community You Will Join: 

The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Japan team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.

This team’s mission is to grow and expand our  the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and expansion of our supply in Japan. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day: 

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• Ability to speak fluently in Japanese is required
• Fluency in English is a big plus
• Based in Tokyo and must be willing to regularly travel to your assigned territory, such as Osaka and Kyoto 
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The difference you will make:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full-time position based in Japan.

The Manager supports one or more internal CS services. The Manager is an operational leadership role that requires substantial experience in customer service and team management. Managers oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.      

A Typical Day:

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

• Drive performance at the ambassador, team, and service level
• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador  and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting.
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director

• Build and nurture an engaged and diverse team
• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves 
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

• Support strategic initiatives within Delivery and your service as needed
• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Your expertise:

• 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as  developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals 
• Ability to work weekend days, holidays, and on-call required

Your skills and competencies:

• Fluent in English and Japanese
• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application

#ind

The community you will join:

At Airbnb, the Growth Marketing team sits at the dynamic crossroads of marketing, engineering, and data science. We’re responsible for driving Airbnb’s business performance by deploying innovative, data-driven marketing strategies. 

The difference you will make: 

As Growth Marketing Lead, you’ll have a unique opportunity to shape Airbnb’s growth narrative in Japan. You’ll be the champion for Growth Marketing channels, translating strategic vision into actionable plans and flawless execution. You’ll identify and prioritize high-impact opportunities, manage complex cross-functional projects, and collaborate with global and regional teams. Your leadership will ensure not only the ongoing success of our core marketing programs, but also the discovery of new areas of growth for your market.

Your responsibilities:

• Develop and Execute Growth Marketing Strategies: Identify and incorporate local nuances to infuse authentic local flavor into Growth Marketing initiatives, ensuring strategies are tailored to resonate with local cultures, preferences, and market conditions.
• Cross-Functional Leadership: Build strong relationships with regional and global teams, setting and managing expectations effectively to deliver measurable business impact. Establish and optimize operating rhythm and ways of working.
• Project Management: Partner closely with Regional Marketing, Engineering, Product, Data Science, and Creative teams to align on priorities, shape product roadmaps, and lead the planning and execution of Growth Marketing initiatives—ensuring flawless delivery, clear accountability, and effective communication across all levels. Strategic Vision & Hands-On Execution: Operate at both strategic and tactical levels—setting vision, defining KPIs, and rolling up your sleeves to support the execution and optimization of growth campaigns in-market.
• Insights & Reporting: Build strong relationships with Japan Business and Marketing Teams and ensure alignment across initiatives. In regional leadership reviews, represent Growth Marketing, provide actionable insights, clear reporting, and thoughtful recommendations to guide strategic decisions.

Your expertise:   

• Growth Marketing Expertise: 10+ years of  relevant work experience in Growth Marketing  (Search, CRM, Display, and Affiliate), with proven track record of scaling business for B2C brands ideally in fast-paced, global environments. 
• Japan Market Mastery: Deep understanding of the Japan market, consumer trends, and digital behaviors, with experience tailoring strategies for Japan and working with local agencies and platforms.
• Analytical and Strategic: Expert at leveraging data to prioritize opportunities, drive decision-making, and measure business impact.
• Cross-Functional Collaboration: Proven ability to influence and drive product conversations with engineering, design, creative and data science partners. Experience working with global channel owners. 
• Project Management Excellence: Highly organized self-starter who thrives in dynamic environments; able to independently manage complex projects from strategy to execution. 
• Stakeholder Management: Exceptional communicator who builds trust and alignment with senior leadership, peers, and global teams.
• Results-Driven: Relentless focus on outcomes, with a track record of delivering against ambitious goals through innovation, iteration, and hands-on execution.
• Technical Acumen: Familiarity with marketing automation, analytics tools, and digital platforms; able to translate business needs into technical requirements.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.