The Community You Will Join: 

As our community grows, we work closely with local governments around the world to craft progressive and fair rules for home sharing that enable people to continue to share their homes responsibly.

The Cities team is a cross-functional product team that supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scalably sustaining company growth.

The Difference You Will Make:

We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will help us scale regulatory compliance strategies and programs for jurisdictions facing new home sharing rules around the world, presenting to cross-functional peers and leadership alike. 

You will be the accountable owner for compliance programs, aligning strategy and execution across disparate stakeholders. You will have an eye towards scale, testing, and iterating to further the capacity of the team. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Ultimately your work will support the home sharing movement and partnerships with jurisdictions around the world, keeping Airbnb a trusted community.

A Typical Day: 

• Lead the development and execution of successfully scaled programs across discreet compliance verticals, communicating program outcomes to leadership across Cities, Policy, Legal, and regional teams.
• Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross-functional stakeholders, ensuring initiatives are on track, and maintaining project documentation
• Analyze strategic opportunities for risk reduction across jurisdictions, partner with Engineering, Data Science, Operations, Policy and Legal to align roadmaps, and drive successful execution with measurable impact
• Lead product assurance leveraging an eye for detail while keeping a global mindset
• Support strategic projects to drive efficiency and effectiveness for the Operations team

Your Expertise:

• 8+ years of work experience in operations, management consulting, and/or project management in a dynamic entrepreneurial environment, ambiguous environments
• Hands-on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives
• Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including product, engineering, data science, and policy
• Strong analytical skills, including creating and using data, to understand problems, communicate opportunities, and make informed decisions. SQL knowledge is a plus
• Ability to make decisions balancing short-term gains with long-term strategic positioning
• Excellent organizational skills with high attention to detail and quality
• Excellent written and verbal communication skills, excellent presentation skills
• Intellectually curious, open-minded self-starter who is comfortable with ambiguity and risk and excited by dynamic change

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.

The Difference You Will Make:

As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.

You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.  

A Typical Day: 

• Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.
• Manage a high performing team of individuals responsible for strategy and regulatory operations.
• Translate emerging regulatory trends into actionable business strategies for senior leadership. 
• Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.
• Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
• Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
• Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.
• Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.
• Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation

Your Expertise:

• 10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.
• Strong team management skills and the ability to coach and mentor direct reports. 
• Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
• Experience building scalable technical solutions and processes to mitigate regulatory risks. 
• Experience designing and operationalizing regulatory workflows.
• Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
• Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
• Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and Services, and executing Airbnb’s global strategy in the market. With a focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and success in its next chapter. 

The Global Markets Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions more efficiently plan and execute growth strategies across supply, demand, and other surfaces in a way that will resonate with our communities. 

The Difference You Will Make: 

You will work closely with the cross-functional leaders and teams, and play a key role in scaling our community growth and optimization-focused programs. The successful candidate will report to the Director, Programs and Business Operations. 

A Typical Day: 

• Align all functions  to achieve Americas’s regional business objectives in partnership with the Director, Regional Business Operations and Growth.
• Own the conception, execution, and measurement of cross-functional initiatives end-to-end. Concretely, this means defining a crisp problem statement, articulating the ideal solution to that problem, identifying key dependencies blocking that solution, and then working with cross-functional stakeholders to achieve the solution. These initiatives will span across the demand, supply, and regulatory surfaces of the business. 
• Drive regular business operation meetings and initiate meaningful conversations - leading weekly meetings with cross-functional project teams (field & online operations, marketing, product, legal) to ensure key initiatives are on track.
• Use all available data sources and tools, internal and external, to analyze macro and micro trends, and present analysis, insights, and actionable plans to Airbnb country and regional leadership team to drive key business decisions. 
• Assist the Regional Director and Regional BizOps Director in owning the performance narrative for key metrics and deliver the story to senior leaders in a concise and clear manner in weekly, monthly, and quarterly business reviews

Your Expertise: 

• Qualified candidates will ideally have a minimum of 10+ years of work experience, preferably with combined exposure to data-modeling, business analytics, and project management in a dynamic entrepreneurial environment. 
• A proven bias to action and ability to own a project from conception through to post-mortem.
• Ability to work in a world of uncertainty and ambiguity - to create clarity from chaos.
• A familiarity with AI, AI data analysis and AI tools would be considered an asset. 
• A world class written and verbal communicator with the ability to present at all levels of an organization in a succinct, clear and eloquent manner. 
• A proven track record of being able to storytell, influence and rally diverse cross-functional stakeholders against a common mission or goal using both qualitative and quantitative insights. 
• Ability to not only dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader company strategy. 
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives. 
• Impeccable organizational skills, attention to detail and ability to document processes & decisions made.
• Experience implementing and scaling initiatives across globally dispersed teams. 
• Experience working cross-functionally with multiple departments.
• Hands-on approach, getting things done fast. 
• Comfort with manipulating large datasets in excel is a must. SQL proficiency strongly preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes expanding into a highly fragmented, travel-adjacent services market to address key guest needs for convenience and make travel more memorable. With this focus on business strategy and expansion, the team is leading the way for Airbnb’s continued growth.

The Difference You Will Make:

As a Sr. Programs & Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb’s Services business, with a focus on emerging service categories. You will co-develop and execute strategies that take new travel-adjacent categories from concept to launch and scale. By partnering across cross-functional teams and leveraging deep analytical rigor with operational excellence, you will build the programs, processes, and business frameworks needed to make these new services a part of every traveler’s journey.

A Typical Day:

• Strategic Planning & Program Execution: Develop and implement end-to-end program plans for the launch and scaling of new service categories. Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
• Cross-Functional Alignment & Coordination: Serve as a connective leader across Business Operations, Market Management, and Product Pods. Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority, by building strong relationships and leveraging strategic insights.
• Analytics & Performance Management: Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data. Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality) to inform fast, test-and-learn iterations and drive data-driven decision-making.
• Supply Strategy & Partner Operations: Evaluate and execute supply sourcing strategies for emerging categories, assessing whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.
• Operational Excellence & Process Improvement: Build the operational foundation required to scale new service categories. Identify bottlenecks in the funnel, develop contingency plans for risks, translate local market feedback into scalable requirements, and continuously improve processes and systems for efficiency.

Your Expertise:

• Experience: 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses. Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment. Marketplace experience, particularly within a digital company, is preferred.
• Strategic & Operational Execution: You are a builder. You possess the ability to not just draft a strategic playbook, but to operationalize the plan; standing up programs, building processes, and driving execution in complex global markets.
• Analytical & Strategic Skills: Highly analytical and data-driven. SQL proficiency is required. Ability to independently pull data, run complex analyses, distill insights, and translate them into clear, actionable business strategies and plans.
• Communication & Leadership: Exceptional communication and relationship-building skills. Demonstrated ability to influence executive leadership and drive accountability across diverse, cross-functional teams.
• Cross-Functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and fast-paced environments. A strategic thinker with the creativity to design novel business models, incentive structures, and operational frameworks.
• Process Improvement: Capable of developing tools and systems to enhance processes, interpreting business risks, and recommending best practices to drive operational efficiency at scale.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, expanding beyond the core aspects of our product, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

As a Programs & Business Operations Lead, you will play a pivotal role in driving the growth of the Airbnb's Services business. This role is pivotal in analyzing both the supply and demand for our new business across countries, travel corridors, and customer segments to better understand the drivers of key business, financial, and customer metrics. This role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.

A Typical Day: 

• Conduct advanced analysis to extract actionable insights that inform strategic decisions across key geographical markets.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems.
• Define new metrics and identify leading indicators of key business outcomes
• Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace.
• Creativity: Be able to think outside the  box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.

Your Expertise:

• Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Marketplace experience, particularly within a digital company, is preferred.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics. Ability to distill complex information into clear business strategies.
• Deep understanding of econometric and statistical analysis, and experience in applying these skills to derive insights from broad data sets.
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership. 
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

The Community You Will Join: 

As the APAC Sales Operations Lead, you will play a dual role: driving sales operations strategy for acquisition activities in the APAC region. You’ll ensure business and vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.

The Difference You Will Make:

This role is both strategic and execution-focused, perfect for someone who thrives at the intersection of analytics and strategy. You will serve as the main point of contact for all things related to new supply, ensuring alignment between acquisition performance, vendor execution, and Airbnb’s broader growth objectives in APAC.

A Typical Day: 

Sales Operations & Revenue Strategy

• Define and execute the strategic vision for acquisition performance across APAC, aligning regional initiatives with global priorities.
• Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.
• Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.
• Drive lead prioritization and workflow optimization to maximize conversion and efficiency.
• Translate performance data into actionable insights, influencing business decisions and process improvements.
• Serve as the primary APAC point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders.

Your Expertise:

• 10+ years of experience in sales operations, revenue operations, or vendor management, ideally in a high-growth or global environment.
• Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.
• Experience leading cross-functional initiatives and driving accountability through both internal teams and external partners.
• Proficiency in CRM and performance management systems; strong data literacy required.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximizes the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect.

The Supply Enablement team, within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth. The APAC Enablement function operates as an embedded regional partner, localizing these global frameworks to meet market needs and working closely with regional leaders to ensure enablement is timely, relevant, and impactful, balancing global alignment with local expertise to deliver results.

The Difference You Will Make:

We’re looking for a seasoned Enablement Manager to lead enablement for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

A Typical Day:

• Support the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact based narratives for the multiple regional launches and go to market initiatives
• Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC
• Localize global enablement content, sales pitches, and narratives to reflect regional market needs
• Design and deliver role-based training programs, including mock calls, certifications, and playbooks
• Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities
• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements
• Create structured feedback loops to bring field insights back to central teams and incorporate into training material
• Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like

• Faster ramp time for new hires
• New hires consistently passing mock call certifications post-training
• Validated sales narratives and pitches in market
• Improved conversion, retention, and revenue outcomes aligned to annual OKRs
• High quality scores across teams based on recorded call evaluations
• Strong adoption of enablement tools (e.g., Gong, Highspot)
• Trusted partnership with regional and global stakeholders
• Scalable, repeatable enablement programs across APAC
• Timely reporting and actionable insights to drive performance

Your Expertise:

• 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast paced global environment 
• Experience in creating and delivering agile & AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry
• Strong Analytical Skills:  Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
• Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Strong cross-functional influence and stakeholder management skills
• Data-driven mindset with experience using enablement tools and analytics
• Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies
• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)
• Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the Tech, Travel, or Gig/Sharing Economy sectors
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support
• Experience launching new programs or standing up operations with a vendor from scratch
• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

• The Process and Strategy Optimization (PSO) team within Fraud and Safety Operations supports the broader mission of protecting Airbnb’s community and strengthening trust across the platform. We strive for seamless delivery of new defenses and enhancements that protect users, scale efficiently, and deliver a world-class experience. Our work ensures solutions are innovative, scalable, and operationally sound, enabling teams to deliver on Airbnb’s promise of safety and trust.

The Difference You Will Make:

• As the Process Strategy and Optimization Manager, you will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. You will lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency.
• While this is an individual contributor role, it requires strong leadership and influence, providing guidance and thought partnership across PSO and cross-functional teams.

A Typical Day: 

• Translate operational needs into product, policy, and system requirements — serve as the voice of Operations in discussions with Policy, Product, Engineering, Data Science, and Shared Services.
• Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.
• Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.
• Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.
• Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption.
• Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects.
• Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.
• Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.
• Collaborate closely with PSO peers, contributing to the growth, cohesion, and strategic maturity of the team.

Your Expertise:

• The ideal candidate will bring a combination of process excellence, operational leadership, and cross-functional program management experience within the technology sector.
• Bachelor’s or Master’s degree in Engineering, Science, or a related field (Engineering preferred).
• 10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery.
• Demonstrated success driving continuous improvement and operational optimization in complex, global organizations.
• Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
• Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
• Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
• Strong organizational, project management, and stakeholder communication skills.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.