About the Role:

As a Staff Product Manager for Enterprise Share & Fund Plans, you'll own Ledgy's portfolio of share and fund plan products working hand-in-hand with some of the world's largest financial institutions to bring complex, high-stakes programs to life.

Our most important enterprise relationships are deeply collaborative. You'll work with clients to translate their requirements into solutions that work for them and for Ledgy. You will be running your own market and user research to build the domain expertise that lets you challenge assumptions, spot gaps, and make confident product decisions. The best outcomes come from both: a strategy that is based on deep client partnership and an independent point of view on where the market is going and what needs to get built.

At Ledgy you will:

• Own the Share & Fund Plans portfolio: starting with a major international pensions & savings program in Q3, with other exciting share and fund plans on the horizon
• Be the primary product partner for enterprise clients: navigate large organisations, manage senior stakeholders on both sides and know when to say yes, when to push back. You build the relationships that make complex programs succeed.
• Turn enterprise requirements into scalable product decisions: dig into RFPs and requirements documents and translate them into well-scoped solutions. Hold scope and complexity with conviction, making the strategic calls on what gets built and how it generalises, and where Ledgy draws the line.
• Run discovery to develop deep expertise in share and fund plan structures across Ledgy's core markets, including qualified vs. non-qualified plan treatment in the US and UK
• Collaborate with product leadership on strategy, balancing enterprise delivery milestones with longer-term platform investments
• Partner with Design, Engineering, and SMEs to write clear specifications and manage delivery in an agile setting
• Contribute to Ledgy's PM best practices, especially around enterprise co-build patterns and model high AI fluency, using AI tools to move faster and work smarter across research, documentation, and delivery
• Define and track success metrics for your team's initiatives, balancing enterprise delivery milestones with broader product KPIs

In the first 30 days:

• Be paired with an onboarding buddy and get up to speed on Ledgy's equity management platform, existing Share & Fund Plans capabilities, and the broader enterprise landscape
• Get introduced to the active enterprise programs and the key stakeholders involved on the client side
• Shadow customer calls, review existing requirements documents and RFPs, and start building your view of the opportunity
• Start contributing to roadmap discussions with guidance from team members

In the first 60 days:

• Fully own the client relationship for the Q3 pensions & savings program, understanding requirements, dependencies, and decision-making structures
• Develop a clear view of the scope, risks, and delivery plan for Q3 and communicate this confidently to internal and external stakeholders
• Fully master Ledgy's value proposition, understand our product capabilities and competitive landscape
• Participate in strategic discussions about scaling our share & fund plan product

In the first 90 days:

• Lead roadmap planning for the Share & Fund Plans pillar, balancing near-term enterprise delivery with longer-term platform investments
• Establish a working model for how Ledgy engages with enterprise clients in a co-build context, including how we scope, negotiate, and document bespoke requirements
• Collaborate with Product Marketing and Sales to refine our go-to-market narrative for pensions, savings, and fund plans
• Research Ledgy’s core markets regarding equity comp standards and complex share & fund plans to identify biggest opportunities

The job is a great fit if you:

• Have a minimum of 8+ years of product management experience, ideally in B2B SaaS with significant time spent in enterprise-facing roles
• Have a proven track record co-building with large enterprise clients, working from RFPs to deliver solutions that balance client needs with platform scalability
• Are a strong stakeholder and project manager, comfortable operating across multiple organisations and keeping complex programs on track
• Thrive when the roadmap is partly client-driven and know how to navigate that without losing product quality or long-term vision
• Are experienced working with large financial institutions or regulated enterprise customers, and understand the compliance and governance environments they operate in
• Are genuinely excited about startups: you move fast, adapt quickly, and bring energy and ownership to your work even when things are ambiguous
• Are well-versed in AI tools and apply them actively to increase your speed and the quality of your output. You're forward-thinking about how AI changes the way PMs work
• Have a strong sense of accountability, ownership and outstanding solution focus
• Have excellent communication skills, both written & verbal, and in the room with senior enterprise stakeholders; fluent in English

Nice to Haves:

• Background in financial services, fintech, or wealth management
• Experience with executive compensation or employee share purchase schemes
• Prior experience with equity management platforms

Your Role

We’re hiring an Engineering Manager to join our Global Football and Rugby (GFR) division, overseeing teams dedicated to Statsbomb—the flagship product for global football analytics at Hudl. You’ll lead two squads, including Yellow Brick Road and Parachute, to help us increase market share and deliver game-changing features to the world’s top football clubs.

As an Engineering Manager, you’ll:

• Lead with technical excellence. You’ll work closely with engineers to ensure we’re building high-quality, scalable software the right way, being involved in architecture and system design.
• Drive product delivery. You’ll partner with senior product managers and QA to understand business value, negotiate trade-offs, and oversee the successful shipment of new features in a fast-paced environment.
• Empower your team. You’ll manage approximately eight engineers across two squads, focusing on their growth and wellness while building a high-performing, healthy team culture.
• Champion innovation. We’re heavily invested in an AI-first mindset, and you’ll encourage your team to use AI tools and modern tech to stay ahead of the curve.

For this role, we're currently considering candidates who live within a commuting distance of our office in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• Experienced. You have 5+ years of experience in engineering management, ideally with a background as an individual contributor or tech lead.
• Technically grounded. You have a strong technical background and are comfortable architecting complex software, specifically using C#, TypeScript, AWS, and Postgres.
• Product-minded. You have experience building customer-facing products rather than just internal platforms or infrastructure.
• Credible engineering leader. You can build immediate trust with engineers through your technical knowledge, helping them navigate complex paths and system designs.
• Forward-thinking. You’re comfortable using AI to improve workflows and are excited to help your team adopt new technologies.

Nice-to-Haves

• Broad tech stack. Experience with additional languages or tools beyond our core stack is valued.
• Domain passion. An interest in football analytics and working with products that serve elite clubs like Manchester City F.C. and Liverpool F.C.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises. 

What you’ll do

As a Paid Digital Marketing Manager, you will be a key driver of paid digital marketing efforts supporting our inbound funnel and to drive demand and engage key segments of users - designing, implementing, and optimizing scaled digital campaigns. You will help create an uncommonly great paid program at Stripe through a relentless focus on user experience and channel optimization. In the role, you will be the go-to expert on paid digital to support multiple segments and collaborate with a cross functional team to deliver on marketing goals for those segments.

Responsibilities

• Drive ideation, strategy, and execution of scaled paid campaigns to generate and accelerate sales pipeline and overall company revenue. Develop and manage testing agenda and media plans for the program.
• Drive growth across key metrics (Suspects, MQLs, SQOs, Signups, Go-lives, pipeline, revenue) - measure success, optimize against targets, and report on performance on a recurring cadence.
• Support Stripe in building and optimizing our paid program using knowledge of our users, how they use our products and data. You will partner with various internal stakeholders including campaigns, design, marketing operations, product marketing, analytics & insights, and regional teams to create a best-in-class paid program.
• Report up and out on campaign performance to ensure relevant stakeholders have visibility into program performance & roadmap.
• Partner with relevant stakeholders on audience management and ensure we’re reaching the right users.
• Lead in analyzing the effectiveness of paid campaigns, shifting spend to deliver more value.
• Proactively identify areas of weakness in the paid program and flag these as requiring improvement - and then create a plan to remedy.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of work experience
• 5+ years of paid digital experience, preferably in paid social/display and direct response.
• 2+ years of B2B marketing experience
• Deep knowledge of the digital marketing landscape and best practices (targeting, ad formats, privacy laws) and growth marketing concepts (attribution, incrementality)
• Experience articulating requirements to analytics, campaigns, sales strategy and ops and marketing leadership
• Self starter; ability to drive both strategic and tactical workstreams forward with minimal oversight
• Advanced analytical skills; ability to analyze trends and decipher actionable insights from data
• Experience driving experimentation roadmaps to continuously optimize and improve campaigns 
• User-first sensibility
• Excellent written and verbal communication skills
• Demonstrated ability to collaborate cross-functionally across teams, including those that are not expert in paid media

Preferred qualifications

• 10+ years of work experience
• 7+ years of paid digital experience, preferably in paid social/display and direct response.
• 5+ years of B2B marketing experience, preferably with ABM experience
• Experience with Marketo and/or Salesforce
• Experience driving demand for sales teams; experience in sales concepts, processes, and metrics

Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

In this role, you’d be joining the GTM Issuing and Treasury for Platforms team. Our team is responsible for addressing the technical and architectural nuances of the Issuing, Issuer Processing, and Treasury for Platform Products. We help Stripe increase the GDP of the internet by enabling our EMEA users to launch and scale card programs in an efficient and repeatable manner.

What you’ll do

As a Program Manager, you will bring operational leverage to the team by working directly with users to onboard and manage their Issuing programs. You will partner with sales and support teams to scale Issuing while collaborating with Product Management and Engineering to action user feedback and improve our product. Success in this role means providing significant operational leverage across the entire lifecycle, from initial onboarding to growing large-scale platforms.

Responsibilities

• Monitor and oversee regional activation, providing regular reporting on inflight activations, launch dates, and blockers
• Act as the primary escalation point and strategic lead for complex Issuing implementations, ensuring we always put "Users First"
• Partner with Product, Field Deployment Engineers, and Professional Services to build dedicated Issuing squads
• Translate complex user requirements into actionable product and implementation roadmaps
• Audit deal architectures to provide architectural guardrails, specifically around platform and product interoperability
• Codify the "Issuing Playbook" in partnership with Product Management to support new card and account use cases
• Raise clear escalations and provide transparent reporting to leadership on milestone risks and ecosystem health

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in card issuing program or project management within technical and regulatory domains
• Deep knowledge and expertise in the card ecosystem, value chain, and requirements of Visa and MasterCard
• Strong cross-functional communication skills with the ability to explain complex technical concepts to non-technical stakeholders
• Experience working directly with customers ranging from ambitious startups to large enterprises
• Proven ability to align a broad set of stakeholders via strong written and verbal communication

Preferred qualifications

• Experience in Stablecoin card issuing
• Hands-on experience with embedded bank accounts and non-card payment rails
• Experience with fintech products, Issuer processing, and card program management
• Proven experience in organizational building or restructuring while maintaining a high bar for user experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact.

What you’ll do

We’re looking for a strategic, creative, and results-oriented marketing leader to define and drive our Account-Based Marketing (ABM) and Executive Engagement strategy throughout EMEA. 

This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You will translate global priorities into locally resonant programs, ensuring that Stripe’s most strategic audiences have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership. 

Working with regional marketing managers, you will be instrumental in building the programs and operations to engage Executives and prospects with compelling experiences and content to create and nurture sales pipeline. The ideal candidate is data-driven and has an unbridled passion for working hand-in-hand with regional marketing/sales teams to drive successful user outcomes.

Responsibilities

• Craft the executive marketing strategy within high-priority account segments, including established enterprises and digital native businesses.
• Define and execute high-touch programs and executive engagement plans, including virtual and in-person field events designed for senior personas.
• Guide regional marketers on ABM frameworks and best practice that boost awareness and adoption of Stripe.
• Oversee the development of persona based mid- and lower-funnel regional marketing programs to accelerate lead conversion and generate pipeline.
• Partner with Demand Generation, Product Marketing, and Partnerships to identify, scope, and produce localized content and marketing assets.
• Track, measure, and communicate program results, continually optimizing for efficiency and scale while fostering a culture of innovation.
• Be creative in finding new ways to advise a diverse range of enterprise personas about the value Stripe brings to businesses.

Who you are

We’re looking for an experienced, creative, and results-oriented leader who understands the diverse needs of businesses and can effectively collaborate with sales leaders to translate business needs into engagement opportunities.

Minimum requirements

• 10+ years of relevant B2B marketing experience, including specific experience with Account-Based Marketing (ABM), field marketing, and multi-touch campaigns.
• Proven track record of defining and executing marketing strategies that deliver against funnel metrics, KPIs, and pipeline contribution.
• Strong communication skills, including the ability to convey complex topics with simplicity and present business insights in an executive-ready format.
• Strategic mindset with strong analytical capabilities and a data-driven approach to decision-making.
• Deep experience collaborating with Sales teams on joint planning and execution, establishing trust as a strategic partner.
• Experience driving effective ABM programs with measurable results.

Preferred qualifications

• Experience in the payments, financial technology, or adjacent industries, or marketing FinTech solutions or to FinTech companies.
• A startup mentality with a bias to action and the ability to flex in a fast-paced environment.
• Understanding of the payments and ecommerce industries and their partner ecosystems.
• Demonstrated success delivering marketing programs with and through consulting and technology partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

As an Engagement Manager at Stripe, you will drive Stripe’s future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe’s proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

• Own all facets of the relationship with the User  - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan
• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support
• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience working with enterprise level strategic users on on complex technology or business transformation programmes with a track record of top performance or a related field
• Ability to understand complex business requirements and craft tailored solutions
• Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand.  Some may be deeply technical.  Others may be more business focussed, so you’ll need to talk to Users in a language they can understand
• Proven program management skills and experience
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
• Ability to recognize repeated user-facing issues and build scalable solutions
• Superior verbal and written communication skills
• Ability to operate independently in a highly ambiguous and fast-paced environment
• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome
• Experience in working with or in complex Enterprise organizational and decision making structures 
• An ability to work collaboratively with and influence Stripe’s Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe’s applications
• Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

• Industry certifications to ensure project success. Typical certifications include: 

  • Certified ScrumMaster 
  • PMP or PRINCE2 Certification

• Prior experience in the payments industry

• A familiarity with the integration and testing of APIs 

Your Role

We’re looking for a Senior Product Manager to lead a high-impact squad within our Core Data group, tasked with building the next generation of our real-time sports infrastructure. This team is developing the foundational "data highway" and "insight engine" that will power the future of Hudl’s live products.

This isn't just an infrastructure role; it’s a Platform-as-a-Product role. You will be at the heart of our technical strategy, ensuring that event data, tracking data, and machine learning-generated moments move seamlessly from the cloud to a coach's iPad in seconds. Your mission is to solve the "massive data" problem—taking complex, high-concurrency streams and turning them into a clean, unified feed that other Hudl teams can use to build game-changing features.

Success in this role isn't just about "it works," it's also about adoption. You will spend your time not only with engineers but also with PMs across our College & Professional and Youth, Club & High School business units, understanding their roadblocks and helping them integrate these new capabilities into their own products. You’ll be the bridge that allows our Applied Machine Learning teams to stop doing "bespoke integrations" and start delivering automated insights at a global scale.

For this role, we're currently considering candidates who live within a commuting distance of our office in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• A Platform Product Leader. You have 5+ years of PM experience, with a focus on high-scale data systems or APIs. You treat your technical platform as a product, prioritizing the experience of the internal developers who build on top of your work.
• A Leader in Adoption & Integration. You know that a great platform is only valuable if it's utilized. You are an expert at internal evangelism—creating "paved roads" for other teams, writing clear documentation, and providing the support needed to help the rest of the business adopt new data architectures.
• A Strategic "Bridge." You can navigate deep technical conversations with engineers about real-time streaming and latency, but you can also walk into a room of stakeholders and explain exactly how that technology provides a tactical advantage to a coach on the sideline.
• User-Centric & Empathetic. Even though you are building backend systems, you never lose sight of the coach. You’re passionate about taking "raw data" and making it useful, reliable, and fast enough to influence a game in real-time.
• Expert at Navigating Trade-offs. You’re skilled at managing a complex web of dependencies. You can protect the team's focus from distractions while ensuring that the critical needs of our Applied Machine Learning, College & Professional, and Youth, Club & High School teams are met.

Nice-to-Haves

• Experience with Real-Time Streaming. You’ve worked with technologies like AWS Kinesis or similar message-bus architectures to move data at massive concurrency.
• Applied Machine Learning Lifecycle Knowledge. You’ve worked alongside data scientists and understand how to build the data pipelines required to train, deploy, and improve models.
• Sports Performance Background. You have a personal or professional connection to sports and understand the pressure coaches face during live competition.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Your Role

We’re looking for a customer-obsessed Product Design Manager to lead design for our North American Sports (NAS) experience: defining the NAS design strategy, building a high-performing team, and shipping work that changes how elite sports organisations operate. You’ll set the vision, own experience quality, partner with Product and Engineering to shape a 12-18 month roadmap, and embrace AI at every step of the design process.

As a Product Design Manager, You’ll

Define and own the NAS design strategy
Set the experience vision for North American Sports. Identify where products should converge into shared workflows and where they need to stay specialised, grounded in deep customer understanding, business outcomes, and a 12-18 month roadmap.

Be relentlessly customer-obsessed
Build a culture of customer obsession across your team and your build partners. Ensure design decisions trace back to a real user need - whether that’s the analyst reviewing video all day, the scout evaluating 200 prospects a week, or the coach who needs answers in the moment.

Own cross-product experience quality
Own the end-to-end experience across video analysis, performance, scouting, and recruiting tools. Use Hudl’s UXQ Heuristics as a shared quality language in critiques, reviews, and quality checks. Reduce friction and context-switching while championing consistency through the Uniform design system.

Embed AI into how your team works
Lean into AI to accelerate research synthesis, generate and test prototypes faster, run design QA checks, and explore more of the solution space. Help your designers build confidence with AI-enabled workflows and push the team to stay at the frontier of what’s possible.

Be a player-coach
Manage and develop a small team of designers through hands-on leadership. Set clear expectations around craft, platform-first thinking, and data-informed decision-making. Build individual development plans around UX competencies and create an environment where designers do the best work of their careers.

Build strong partnerships
Design doesn’t ship alone. Build deep, trust-based partnerships with your Product, Engineering, Scrum, and Quality counterparts.

Bring clarity to complexity
Guide teams through ambiguous, multi-product workflows by asking the right questions, leveraging insights, and balancing simplification with elite-level customisation.

Drive strategic alignment
Operate at the segment level to ensure consistency across squads, align roadmaps 12-18 months out, and steward cohesive experiences.

Take full ownership of outcomes
Own experience quality and impact across your space, grounding work in business results, customer satisfaction, and learning velocity.

For this role, we're currently considering candidates who live within a commuting distance of our offices in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

Customer-obsessed
You don’t just advocate for users - you build a practice around understanding them deeply, and you hold your team and build partners to that standard.

Strategic design leader
You connect design work to business, platform, and company goals - not just user needs in isolation.

Proven player-coach
You have experience managing designers, developing talent, and leading by example when the work demands it.

Deeply curious about professional sport
You understand (or are hungry to learn) the world of professional and college sports - the pressure, the workflows, and what it means to design for analysts, coaches, scouts, and decision-makers.

Systems thinker
You have a platform-first mindset and experience driving consistency through design systems.

Data-informed and research-grounded
You translate qualitative and quantitative insights into clear design direction and can articulate why a decision was made.

Clear communicator
You tell compelling stories, build alignment across disciplines, and can hold the room in a strategy review.

Comfortable with complexity
You’ve designed for expert users, enterprise systems, or multi-product experiences and know how to balance power with usability.

Quality-driven
You have experience using heuristic frameworks to evaluate and raise the bar on experience quality, alongside strong accessibility and critique practices.

AI-forward
You have started to use AI to accelerate your own design work and are excited to help a team adopt AI-augmented workflows across research, prototyping, and QA.

Strong portfolio
You can show end-to-end UX work across complex or multi-product experiences.

Nice-to-Haves

• Direct experience in professional sports - either designing for sports organisations or working within one.
• Experience shipping AI-enhanced product features (not just using AI in your workflow, but building AI into the product).
• Multi-product or cross-platform design experience at scale.

What Success Looks Like

In your first year, you’ll have:

• Established a clear design strategy for NAS that your team, build partners, and leadership all rally behind.
• Identified the highest-friction cross-product workflows and shipped meaningful improvements that reduce context-switching and time-to-value for elite users.
• Built deep customer understanding into your team’s practice - with every major design decision grounded in real user needs.
• Embedded AI into how your team works - not as an experiment, but as standard practice across research, prototyping, and review.
• Grown your team’s capability and confidence, with clear development plans, strong build partnerships, and a shared quality language through UXQ Heuristics.
• Delivered consistently against UXQ quality, with measurable accessibility improvements
• Become the person your segment looks to for the experience vision - someone who can see 12-18 months ahead and rally a cross-functional team to get there.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Technical Customer Service Advisor I Bókun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Italian.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid 

Senior Manager, Content Personalization

San Mateo or San Diego  (hybrid)
OR
London, UK (hybrid) 

Role overview:

As the Senior Manager, Content Personalization you will be part of the PlayStation Store team responsible for showcasing the incredible range of gameplay experiences on the PlayStation Store to over 100 million loyal gamers. Your mission will be to personalize the player experience across the Store, helping players to find their perfect next game, drive higher engagement and conversion rates and deliver incremental revenues. 

You will leverage your deep expertise in digital commerce, to develop a deep understanding of our customers and our players’ behavior. Your analytical skills and creative thinking will help you drive experimentation at scale, both leading and supporting personalization tests.

You will monitor and optimize customer experiences across omnichannel touchpoints, including console, app, and web storefronts. By identifying market-level opportunities, you will support teams in enhancing player engagement and conversion through highly personalized experiences. Your hands-on approach will involve systematically developing hypotheses to test and optimize performance, setting up and executing tests with well-defined goals and KPIs to drive commercial growth. With a growth mindset, you will foster a culture of continuous improvement, sharing best practices and insights across the organization. 

Highly collaborative, you will partner with stakeholders across D2C, GM/GSBO, and Product teams to develop a world-class player experience. You will deliver a well-defined program of work through agreed roadmaps, contributing to Store strategy and development as part of the extended Store Leadership Team. 

What you’ll be doing:

• Drive Impact via Personalization: Establish yourself as a trusted leader of the personalization cross-functional pod; experimenting at scale helping design, develop and deliver tests to drive positive impact to our customers and the business.
• Develop & Deliver a Content Personalization Strategy: responsible for developing and delivering a content personalization roadmap that enhances experiences across the PlayStation storefronts driving incremental revenues and commercial growth. 
• Design, Evaluate and Report Results: be an authority on personalization data and test results, establishing clear frameworks and guidelines to help evaluate the impact of personalization. Work closely with Product and Analytics teams to further refine reporting dashboards in order to increase valuable insights and produce actionable insights and data-backed recommendations. 
• Translate Strategy into Action: accountable for translating strategy and plans into OKR frameworks, building well defined programmes to positively impact objectives. Establishing and developing a clear set of KPI’s with stakeholders to ensure alignment with the Store Strategy and Mid-Range Plans. 
• Foster Continuous Improvement: develop best practices and function as the subject matter expert on content personalization across the business, further supporting the development of a data driven culture of continuous improvement. Work closely with Store teams to stay abreast of commercial priorities and further understand how players are responding to commercial executions and campaigns. 
• Evaluate and Report Results: Work with the Personalization pod to evaluate results, help determine the statistical significance of tests and assess the impact on incremental revenue and other KPIs. Help develop detailed insights and reporting on tests to highlight performance impact and produce actionable insights and data-backed recommendations. 
• Collaborate Across Teams: Collaborate with teams across the business, including the Store, D2C, GM/GSBO, and Product Teams, to build strong relationships and to deliver against insights, plans, and recommendations. Ensure all plans align with brand and marketing guidelines. Work with Matrix teams to foster a collaborative global and local hybrid culture that encourages and supports high performance, creativity, innovation, and data led decision making.  
• Understand Industry Trends: Stay abreast of trends and best practices in digital commerce. Keep up to date with emerging industry trends, and best practices to bring fresh, innovative ideas to the business. 
• Team leadership: lead, coach, and mentor a team of two global personalization specialists, providing guidance and feedback to deliver impact and achieve objectives.

What we’re looking for:

• The ideal candidate will have a minimum of 12 years’ experience in digital media entertainment - working across commerce and personalization, a passion for understanding customers and strong commercial instincts supported with a demonstrable experience of delivering commercial impact and growth. 
• Proven experience in people management, including leading teams, performance coaching, and fostering professional development.
• Adept at using data and analytics to develop a deep understanding of customer trends, with experience of creating programs of work to continuously personalize and improve customer interfaces and experiences. 
• Strong background of experimentation and experience of refining testing and experimentation methodologies and frameworks to deliver against KPIs in a scaled growth business. 
• Excellent data and analysis skills and comfort using analytics tools to understand and synthesize results and identify commercial opportunities. 
• Exemplifies a systematic, disciplined, and logical approach to problem solving, whilst also considering innovative and creative options.
• Extensive experience of working in a direct-to-consumer digital or e-commerce business, in either the Retail, FMCG, Media or Tech verticals. A passion for the games industry and gaming is desired but not essential. 
• Exceptional interpersonal skills, with demonstrable experience working in tandem across commercial and product teams. The ability to work collaboratively at a local and global level in a hybrid environment is also important. This individual should also be comfortable working across multiple levels in an organization and communicating with large groups of colleagues and senior stakeholders effectively. 
• Experience of working collaboratively across sales, marketing, and insight teams to develop and deliver programs of work and further comfort in working with Product and Engineering Teams to propose product and functionality enhancements. 
• Bachelor’s degree or equivalent in Math, Marketing, Data Science or Business Analytics 
• Experience and comfort of delivering in a high energy, fast paced and changing environment.

Role Overview - 12m FTC (Maternity Cover)

The Global Marketing, Sales, and Business Operations (GMSBO) division brings together a global staff with a passion for engaging gamers with PlayStation’s extraordinary intellectual property. With teams in countries across the globe, we recognise the importance of balancing local relevance with a global perspective. Across our marketing, Direct to Consumer, channel partners, and services business, we work together to bring the best of the PlayStation experience to markets and channels around the world. 

As part of GMSBO, the Executive Portfolio Management Office (EPMO) has a remit for supporting strategic initiatives to ensure coordinated action and execution. The core areas of focus are goals tracking, organisational alignment, knowledge management, process improvement, and initiative management. Further, the team coordinates and runs project plans for division activities related to bringing products to market in both new and known capacities and enable processes to create alignment and efficiency. 

The Process Optimisation team within the EPMO is seeking a team manager (Contracted) for maternity backfill in a role that combines strong manager expertise in roles of deep process analysis and change management capabilities to drive impactful, sustainable transformation across complex business and system environments.  

Operating within a fast-paced, dynamic environment, this individual will engage with senior leaders and cross-functional teams on high-impact process redesign initiatives that demand discretion, analytical rigor, and strategic influence. 

What you'll be doing:

• Lead and develop a globally distributed Process Optimisation team, managing capability, performance, and growth across process mapping, redesign, change management, and continuous improvement disciplines. 
• Own team capacity planning and resource allocation, ensuring effective assignment of work across a portfolio of process optimisation initiatives aligned to business priorities. 
• Act as the primary EPMO point of contact for process optimisation demand intake, evaluation, prioritisation, and backlog management, ensuring alignment to strategic objectives and portfolio needs. 
• Oversee delivery of a portfolio of process-related initiatives, ensuring consistency, quality, and alignment with organisational goals, while maintaining visibility of progress, risks, and outcomes. 
• Step into initiatives as needed to lead, support, or unblock delivery, particularly for complex or high-priority efforts, operating flexibly across program and project-level activities. 
• Drive delivery across key areas including process assessment, mapping, redesign, change management, and continuous improvement, ensuring structured and repeatable approaches. 
• Establish and evolve ways of working, standards, and governance for process optimisation within the EPMO, aligned to broader portfolio and project management practices. 
• Lead the development and scaling of the Process Center of Excellence (CoE), including methodologies, tools, templates, repositories, and best practices. 
• Support the creation and rollout of the Change Management CoE, establishing consistent approaches to change enablement, stakeholder engagement, and adoption. 
• Lead and evolve a continuous improvement (CI) self service, including identification, prioritisation, and delivery of improvement opportunities and management of an opportunity backlog. 
• Partner with Strategic Portfolio Operations and EPMO leadership to ensure alignment between demand, prioritisation, and resource planning, contributing to overall portfolio transparency and effectiveness. 
• Act as a trusted advisor to senior stakeholders, facilitating alignment, providing structured recommendations, and supporting complex decision-making across cross-functional teams. 
• Drive a culture of operational excellence, continuous improvement, and data-driven decision-making, ensuring measurable value delivery from process initiatives. 
• Ensure delivery aligns with EPMO governance, supporting activities across the full lifecycle from intake and planning through execution, monitoring, and retrospective. 

What we're looking for:

• Proven experience leading teams delivering process optimisation, transformation, or continuous improvement initiatives in complex, matrixed organizations. 
• Strong experience managing demand intake, prioritisation, and resource allocation across a portfolio of work. 
• Demonstrated ability to balance team leadership with hands-on delivery, stepping into projects where needed. 
• Experience building or contributing to Centers of Excellence (CoE), including development of methodologies, standards, and best practices. 
• Strong understanding of process optimisation disciplines, including process mapping, redesign, change management, and continuous improvement. 
• Experience working within or alongside PMO structures and matrixed organisations, with familiarity in governance, intake, and portfolio processes. 
• Strong analytical and problem-solving skills, with the ability to identify opportunities and translate them into actionable initiatives. 
• Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organization. 
• Proficiency with process, project, and change management tools (e.g., Visio, Signavio, Wrike, MS Project, Prosci, or equivalent). 
• Bachelor’s degree in Business, Engineering, or a related field. 
• Project Management and/or Lean Six Sigma certifications are a plus. 
• Highly adaptable, with the ability to operate effectively in fast-paced, ambiguous, and evolving environments.

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. 

We are seeking a candidate to join our game integration platform to bring gameplay and platform experiences closer together! As a team member for the Partners Platform, you will have the opportunity to work at the intersection of Business and Engineering on the PlayStation SDK Windows Delivery tooling.

You'll be responsible for helping to develop SDK Manager Windows Application, co-ordinating with business and engineering to help improve the relationship between SIE and our Game development and publishing Partners..

Role overview:

We are seeking a skilled C# Software Engineer to design and develop Windows-based applications that support the delivery and integration of SDK components for Sony PlayStation platforms. This role requires strong experience in C#, along with solid knowledge of C and C++ for low-level integration and performance-critical components.

What you'll be doing:

• Design, develop, and maintain Windows desktop applications using C# and the .NET framework
• Build tools and interfaces to support integration and delivery of PlayStation SDK components
• Work with native code (C/C++) to interface with low-level systems and SDK libraries
• Collaborate with cross-functional teams including platform engineers and SDK developers
• Debug, optimize, and improve performance across managed and unmanaged code
• Create and maintain technical documentation for internal tools and SDK workflows
• Ensure code quality through testing, code reviews, and best engineering practices
• Support build systems, packaging, and deployment of SDK-related deliverables

What we're looking for:

• Strong proficiency in C# and the .NET ecosystem (e.g., WinForms, WPF, or similar)
• Solid experience with C and C++ (memory management, pointers, native integration)
• Experience developing Windows desktop applications
• Familiarity with interop techniques (P/Invoke, C++/CLI, or similar)
• Understanding of software architecture and design patterns
• Experience with debugging tools for both managed and native code
• Knowledge of version control systems (e.g., Git)
• Strong problem-solving skills and attention to detail

Desirable Skills:

• Experience working with SDKs or developer toolchains
• Familiarity with console development environments, especially Sony PlayStation platforms
• Knowledge of build systems (e.g., CMake, MSBuild)
• Experience with performance profiling and optimization
• Understanding of security and compliance requirements in SDK distribution
• Process Optimization: Continuously refine and improve program management processes to enhance efficiency and team productivity.

Preferred Qualifications:

• Experience in Game Industry
• Familiarity with game development, cloud platforms, DevOps, and CI/CD pipelines is a plus

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Department Overview:

As part of the broader PlayStation Studios Insights & Personalization group, we provide timely, actionable insights along with the tools to create exciting and memorable experiences for players. Our organization partners with some of the best game studios in the world—including the teams behind Helldivers 2, God of War, Horizon, and Marvel’s Spider-Man.

The Player Engagement Services (PES) team is responsible for the development of cost-effective and ubiquitous solutions that empower PlayStation Studios teams to efficiently deliver curated, privacy-minded experiences and engage with our players at scale.

About the Role:

We are looking for an experienced Technical Program Manager to join the Player Engagement Services team. In this role, you will act as the critical bridge between our partner game studios, internal stakeholders, and development teams.

Your primary focus will be facilitating the implementation of PES tooling and empowering studios communicate and engage with players in exciting new ways. You will manage the technical onboarding process, ensuring that our engagement, personalization, and live-ops tools are successfully integrated with both technical and non-technical studio stakeholders. You will work to understand studio technical requirements, facilitate data and privacy pipelines, manage integrations against product milestones, and drive the feedback loop that shapes the future of our internal toolset.

Responsibilities

Tooling Implementation & Studio Facilitation:

• Drive the end-to-end integration and onboarding of PES tooling (technical implementation, tooling APIs, data pipelines, and operational best practices); ensuring studios can create, deliver, experiment, and optimize player experiences.

• Serve as the technical liaison between assigned game studios and the PES department; translating studio requirements into clear technical specifications and backlog items.

• Coordinate with studio engineering and production teams to align tooling integration milestones and releases with game development roadmaps.

• Guide studios to success with hands-on tool use and education throughout the product lifecycle, including highlighting cross-studio knowledge sharing and best practices (i.e. both during technical onboarding and during ongoing operations)

Process Management & Feature Prioritization:

• Own studio focused rituals with regular touchpoints to ensure ongoing integration and operational needs are identified.

• Work with Principal TPM to develop holistic program roadmaps that account for various studio requests and needs, aligning with overall development capacity and business objectives.

• Proactively identify friction points, opportunities, and feedback on tooling features and operations with assigned studios.

• Identify and understand the program’s critical path activities; proactively identify dependencies between the platform team and game teams.

• Monitor tooling and integration health to protect player-facing milestones, flagging risks to leadership (e.g., integration blockers, timeline slips) and articulating mitigation strategies.

• Maintain up-to-date documentation on integration processes, feature asks, studio milestones, and operational success metrics.

Qualifications

• Experience: 5+ years of experience in Technical Program Management, Technical Production, or Engineering Management, preferably within the games industry or platform services.

• Technical Fluency: Ability to understand complex engineering issues, data workflows, schemas, and engine considerations.  Proven ability to build alignment across cross-disciplinary teams (Engineering, Product, Analytics, Creative) and "translate" between central platform teams and game studios.

• Agile Expertise: distinct experience acting as a TPM in an Agile environment (Scrum/Kanban), with proficiency in JIRA and Confluence.

• Communication: Superior organizational and communication skills. Track record of successfully influencing without direct authority across multiple, independent teams.

• Problem Solving: A proactive self-starter who can navigate competing priorities and ambiguity, while finding ways to solve or pre-empt problems in a fast-paced environment.

Bonus Points

• Experience working directly with game teams as part of a larger cross-functional publishing or technical organization.

• Previous experience launching or managing live-service games or integration of backend services (telemetry, matchmaking, commerce, data architecture).

• Enthusiasm for the games industry and a deep understanding of how players engage with modern games.

• Familiarity with external and global development teams

We are looking for a proven TPM with leadership and expertise in silicon device development that will  focus on the Quantum Processor Devices. You will own the new product programme execution for silicon device development within our quantum computing roadmap, will be responsible for the successful execution of new product development programs: translating complex technical work into clear plans, measurable milestones, and predictable delivery. As a TPM, you’ll be at the centre of a cross-functional team, working day-to-day with physicists and engineers, and partnering closely with external suppliers and internal stakeholders; to ensure work progresses with pace, clarity, and high attention to detail.

You will be working directly with the lead TPM and serve as a QPU cross functional program liaison with other technical and non-technical organizations across the company. You’ll create and run the operating rhythm that keeps teams aligned and leaders informed: building delivery plans, tracking dependencies, surfacing risks early, and producing decision-ready reporting that senior stakeholders can trust. Responsibilities will also include project planning, coordination, risk management, and stakeholder management. When priorities shift or technical issues emerge, you’ll drive structure into ambiguity; clarifying scope, coordinating trade-offs, and pushing problems to resolution while continuously improving how we execute across the hardware lifecycle.

Responsibilities:

• Lead silicon device development programmes (or workstreams), owning scope, schedule, resources, budget, dependencies, and stakeholder alignment using best-practice PM tools.
• Translating progress, risks, and trade-offs into clear, executive-ready reporting for senior stakeholders. 
• Drive cross-functional execution across physics, engineering, and partner teams; identify blockers early and take issues to closure with robust risk mitigation and contingency planning.
• Partner with device designers, physicists, and engineers to ensure designs are feasible, buildable, and aligned to programme milestones and deliverables.
• Strong cross-functional leadership and communication skills, able to align technical and non-technical stakeholders and drive decisions through competing priorities.
• Establish programme cadences and executive reporting (dashboards, status, decision logs), ensuring senior leaders have accurate, timely, decision-ready information.
• Support continuous improvement of engineering workflows across the hardware lifecycle.

You’d be a good fit with:

• A Bachelor’s degree in Physics, Computer Science, Electrical Engineering, or a related technical field. Advanced degree preferred.
• 13+ years’ experience as a Technical Program or Programme Manager delivering complex hardware programmes, ideally in chip design, silicon devices, or semiconductor manufacturing.
• Comfortable operating in a highly technical environment, and being a technically fluent TPM who can bring structure, pace, and precision to complex silicon device programmes. 
• Thrive in ambiguity, building trust quickly, and creating the delivery rhythm that keeps multiple workstreams moving across sites and time zones.
• Hardware programme experience and a sharp analytical mindset. Able to spot inconsistencies, interrogate data, and turn messy reality into an accurate plan, a credible forecast, and a practical set of next actions. Not just coordinating, but driving outcomes, unblocking teams, and raising the bar on how programmes are run.
• Highly analytical and detail-oriented, with strong problem-solving ability and confidence managing risk, dependencies, and changing scope in fast-moving environments.
• Comfortable with modern programme tooling and ways of working, for example Jira, Confluence, Smartsheet, and GitHub, and motivated by the mission and pace of quantum computing.

You’d be a great fit with:

• In depth knowledge of semiconductor design and fabrication processes
• Working knowledge of semiconductor packaging and testing flows

Location: This role can be based in College Park, MD (US) or in Oxford, England (UK).
Travel:   Up to 20% in the US and Europe. 
Job ID:  1435

The approximate base salary range for this position in the US is $145,920- $191,047 (USD). The total compensation package includes base, bonus, and equity.

An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

The Role:

The Client Value Partner (Energy) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Energy industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Energy industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

Position Summary:  

We are looking for a Senior Programme Manager to innovate, win and grow with us!    

Bottomline is seeking a motivated and driven Programme Manager who thrives in a collaborative and fast-paced product environment. This role will lead and deliver complex programmes and projects across Product, Technology and other functions within Bottomline as well as directly with Customers and Partners. 

Essential Job Functions: 

• Lead end-to-end planning, execution, and delivery of complex cross-functional programmes and projects, including but not limited to customer deployments, migrations, product end of life, and revenue growth initiatives.  

• Define programme/project scope, success metrics, deliverables, timelines, and governance frameworks.  

• Maintain strong delivery momentum through proactive risk, issue, and dependency management, ensuring clear and actionable mitigation plans.  

• Drive operational excellence by continuously improving processes, tools, and reporting practices. 

• Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints) that maintain alignment and accountability. 

• Establish clear cross-functional communication models and operating rhythms, ensuring clarity of responsibilities, decisions, and expected outcomes.  

• Monitor and report on programme and project performance, creating clear insights and assets that support decision making, transparency, and timely escalation. 

• Lead and facilitate project & programme retrospectives to identify learnings and embed continuous improvement. 

• Support Product teams with key programme/project administration when required.  

• Organise and facilitate stakeholder and product-initiative meetings.  

• Lead change-management activities to drive successful adoption of new processes, technologies, and product capabilities. 

Required skills: 

• Strong ability to lead and collaborate across cross-functional teams, driving delivery and ensuring accountability. 

• Ability to build strong relationships, negotiate priorities, and influence decisions across teams & leadership levels. 

• Experience managing multiple concurrent programmes/projects in a fast paced environment, adjusting priorities in line with business needs. 

• Solid understanding of project and programme management methodologies (e.g., Waterfall, Agile, hybrid models). 

• Strong organisational and planning skills, with attention to detail and the ability to create clear documentation, reporting, and communication assets. 

• Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban). 

• Ability to interpret data, draw insights, and communicate findings to diverse audiences. 

• Excellent written and verbal communication skills tailored to technical and nontechnical audiences

• Proven experience communicating and presenting confidently to senior leadership and executive stakeholders. 

• Proficiency with industry standard tools and systems (e.g., JIRA, Confluence, MS Office/365). 

Education and Experience:  

• Proven success operating across all levels and functions within an organisation 

• Demonstrated success delivering outcomes in a matrixed, fast paced environment  

• Background in SaaS, cloud based products would be advantageous.  

• Bachelor’s degree or equivalent experience 

• 7+ years of hands-on programme or project management experience  

• Recognised certifications (e.g., PMP, PRINCE2, MSP)  

We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.  

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.   

The Role:

The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (Pharmaceuticals) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Pharmaceuticals industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the CPG industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the CPG industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. 

Spire Global is a space-to-cloud data and analytics company that owns and operates one of the largest constellations of satellites. Our proprietary data collection and processing techniques provide the most advanced maritime, aviation, weather, and earth intelligence data in the world. In addition to our comprehensive data services, Spire provides access to our satellite systems, global ground station network, and cloud-based processing infrastructure to offer unprecedented Space Services. 

As a Senior Bid Manager focused on supporting satellite development bidding activity, you will join a growing team responsible for providing unique space-based solutions to commercial and government customers. You will engage directly with several internal stakeholders including Engineering, Sales, Legal, finance as well as customers to deliver compelling proposals. You will collaborate closely with your Sales colleagues to manage the internal pipeline of opportunities through Spire’s sales governance, as well as developing customer specific high impact value propositions.

The role of the Senior Bid Manager requires a methodical, customer centric mindset with outstanding attention to detail and ability to communicate and collaborate effectively with all levels of the organization. It will require developing a deep understanding of Spire’s technical capabilities and customer environment to deliver winning proposals.

Responsibilities of your role

• Be a senior member of the Bid and Sales Engineering (SE) team, responsible for ensuring Spire’s proposals are delivered with consistently high quality, customer-value focused content
• Own the bid process and ensure proposals are managed through review gates, including scope, schedule, cost and risk reviews
• Develop value propositions with SE and Sales, translating these effectively into custom proposals 
• Work with Sales and Sales engineering to ensure the technical writing and graphics in proposals is to a high standard
• Lead both fast paced commercial and high value & complexity government tenders
• Owning the core templates for proposals to customers
• Owning the templates for internal deliverable templates required for submitting proposals supporting Spire’s Sales Review Process

Required Qualifications / Experience:

• 6+ years of experience in a bid/proposals/capture management role, leading cross-functional teams
• Bachelor’s degree in relevant Business, Finance or Engineering field
• Proven track record of managing highly complex bid pipelines, ideally in the Aerospace or Space industry
• The drive and energy to work in a fast paced, high-performance environment
• Proven track record in generation of value propositions for tenders in commercial or government customers & proficient use of business winning toolkits to deliver compelling proposals
  
  

Strong candidates will also possess skills or have direct experience in one or more of the following areas:

• Experience in the development of competitive tenders
• Knowledge and experience of business finance, working with subject matter experts on costing for high complexity programmes
• Experience in risk management & generation of risk registers for bids
• Experience of bid planning and management for high value, complexity and volume of bids through internal governance, effectively managing internal stakeholders to ensure on time delivery.
• Experience in government bidding in regulatory onerous environments, such as Aerospace and Space
• Proficiency in technical writing of proposals documents
  
  

Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-MI1

See yourself at Twilio

Join the team as Twilio’s next Partner Alliance Manager 

About the job

This position is needed to own and accelerate our ecosystem across EMEA North (UKI & Nordics). This isn't a "maintenance" role—we need a heavy hitter who can build a regional powerhouse from the ground up. You’ll be the bridge between our most strategic partners and our internal teams, turning high-level alliances into massive, revenue-generating engines.

If you have a deep network in the UKI and Nordic markets, thrive on closing complex deals through partners, and want the autonomy to run your territory like a business owner, this is your seat

Responsibilities

In this role, you’ll:

• Drive Growth: Own a portfolio of top-tier System Integrators and Resellers to achieve partner-sourced and partner influence revenue targets.
• Master the GTM: Build and execute the playbook for EMEA North, aligning local wins with our global vision.
• Build High-Level Alliances: Get into the room with C-suite stakeholders and VPs to align business goals and create joint value.
• Win Together: Partner with our Sales teams to map accounts, joint-sell, and accelerate the pipeline.
• Be the Expert: Act as the "Voice of the Partner" internally, ensuring our Product and Marketing teams are building what the market actually needs.
• Show Up: Be the face of our partner program at major events, executive briefings, and QBRs.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ Years of Experience: In partner sales or alliances within the tech space.
• Regional Mastery: You know the UKI and Nordic markets inside and out and have the track record to prove it.
• The Network: You’re coming in with a "Rolodex" of established relationships at SIs and digital transformation firms.
• Executive Presence: You’re comfortable leading a room of C-level executives and can simplify complex ideas into winning strategies.
• Action-Oriented: You don’t wait for instructions. You’re a self-starter who moves fast and delivers.

Desired:

• Tech Stack: Experience with API-first platforms, CPaaS, CCaaS, or CDP.
• SaaS Pedigree: You’ve thrived in high-growth, fast-moving environments.
• Languages: Fluency in French or German is a major bonus.

Location

This role will be remotely based in the UK. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Support Specialists (International).

About the job

This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles. 

Responsibilities

In this role, you’ll:

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
• Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
• Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
• Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
• Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Desired:

• Experience managing remote or distributed teams across EMEA and/or APJ.
• Proficiency in Spanish, French, German is a plus but not required.
• Direct Sales experience as an Account Executive, or equivalent.

Location

This role will be remote but must be based in the UK or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We're looking for a Global EHS Manager who is equal parts strategist and builder. This is our first dedicated EHS hire, which means you won't inherit a playbook. You'll write it.

Reporting to the Head of Country HR Operations, you'll own the full scope of Environmental Health & Safety across our international footprint: offices, data centers, and mission-critical infrastructure environments operating 24/7 across multiple jurisdictions.

This role sits at the intersection of regulatory compliance, operational risk, and people safety. You'll start by mapping where we are, build a global EHS strategy from the ground up, and then lead its deployment, working hand in hand with local HR Operations specialists in every country. You'll make the calls on where we use direct resources versus external providers, and you'll define what 'good' looks like for the company.

If you want a role where EHS infrastructure already exists, this isn't it. If you want to build something that matters, and have the authority and support to do it, read on.

Key Responsibilities

Strategy & Program Design

• Conduct a global EHS needs assessment across all Nebius locations, mapping regulatory requirements, current gaps, and risk exposure by site type.
• Design and implement a global EHS strategy that covers data centers, offices, and other operational environments, including a clear framework for where direct hires, embedded specialists, or third-party service providers are the right model.
• Develop and maintain a global EHS management system aligned with ISO 45001, ISO 14001, OSHA, UK HSE, EU directives, and relevant local regulations across all jurisdictions.
• Establish a global EHS policy framework and ensure site-specific adaptations are compliant, current, and actively maintained.
• Define global EHS KPIs and reporting cadences; build the infrastructure to track and surface them to leadership.

Compliance & Risk Management

• Ensure regulatory compliance across all operating countries, proactively monitoring legislative changes and translating them into operational requirements.
• Own the risk assessment process globally: hazard identification, evaluation, controls, and documentation, with a particular focus on data center and shift-based environments.
• Lead and coordinate internal and external audits; drive corrective action and continuous improvement cycles.
• Oversee incident and near-miss investigation processes, including root cause analysis and implementation of corrective and preventive measures.
• Serve as the primary point of contact with labor and environmental authorities when required.
• Support travel program safety compliance in partnership with relevant internal teams.

Training & Culture

• Design and deploy EHS training programs globally, including site-specific onboarding protocols for data center personnel and contractor management.
• Build a genuine prevention culture, not a compliance-only mindset, across all levels of the organization.
• Partner with HRBPs and HR Operations specialists in each country to ensure local deployment of policies, training, and safety communications is consistent and effective.
• Lead or support Safety Committee structures at the global and site level.

Operational Partnership

• Act as the embedded EHS expert for HR Operations: advise on how EHS requirements shape HR processes, from onboarding to incident documentation to site-level compliance tracking.
• Collaborate with local Security, HR Ops and site leadership to ensure emergency response plans, evacuation procedures, and PPE standards are fit for purpose and current.
• Support new site openings and data center launches from an EHS readiness perspective.
• Manage EHS vendor relationships and service providers as the program scales.

What We're Looking For

Must-Have

• Bachelor's or Master's degree in Occupational Health & Safety, Engineering, Environmental Science, or a related field; professional EHS certification strongly preferred (e.g., ISO 45001 Lead Auditor, NEBOSH, CSP, or equivalent).
• 5+ years of EHS experience, including demonstrable experience in a multinational or multi-site environment.
• Proven track record building EHS programs from scratch or from a low-maturity baseline, not just inheriting and maintaining.
• Solid working knowledge of key regulatory frameworks: OSHA, UK HSE, EU EHS directives, and experience navigating multi-jurisdictional compliance.
• Experience with data center, industrial, manufacturing, or other mission-critical physical infrastructure environments.
• Strong understanding of ISO 45001 and ISO 14001; audit and management system experience.
• Exceptional ability to influence without authority across geographies, organizational levels, and disciplines.
• Native or fluency in English is required (it will be tested).

Strong Plus

• Hands-on experience with shift-based or 24/7 operational environments.
• Familiarity with EHS requirements specific to one or more of our key geographies: Israel, France, Spain, Finland, Germany, UK, or the US.
• Experience selecting and managing third-party EHS service providers.
• Proficiency with EHS management software and data visualization tools (e.g., Power BI).
• Additional European languages (French, German, Finnish, Spanish) are a meaningful plus given our footprint.

Competencies & Behavioral Profile

• Builder's mindset: You're energized by a blank page, not intimidated by it. You know how to move from assessment to strategy to execution without waiting for a perfect brief.
• Regulatory fluency across borders: You hold complexity well; multiple countries, multiple frameworks, multiple stakeholders; and you know how to prioritize when everything feels urgent.
• Trusted expert: People call you before something goes wrong, not just after. You're known for giving practical, grounded advice that leaders actually act on.
• Operational partnership instinct: You understand that EHS doesn't live in isolation, it lives in the day-to-day of how sites run, how people onboard, and how incidents get handled. You make it easy for HR Ops and site teams to do the right thing.
• Clear communicator: You can translate technical regulatory language into plain English (or any other language) for a diverse, international audience.
• Comfortable with ambiguity: Nebius is scaling fast. You bring structure to unclear situations rather than waiting for clarity to arrive.

• Own and build Nebius’ ISV partner ecosystem from the ground up with your key target accounts — defining strategy, segmentation, onboarding models, and long-term growth frameworks
• Identify, recruit, and close high-impact AI and ISV partners that can drive net-new customer acquisition and revenue growth
• Develop and scale repeatable co-sell motions, embedding partners into Nebius’ core sales plays and strategic opportunities
• Drive partner-sourced and partner-influenced pipeline, with a strong focus on net-new accounts and expansion
• Build structured frameworks for joint business planning, pipeline generation, forecasting, and performance management
• Lead joint go-to-market execution, ensuring partners are actively generating demand and influencing deals
• Drive partner technical readiness and platform adoption through onboarding, enablement, and joint solution development
• Act as a key architect of Nebius’ partner program, including co-sell models, incentives, and engagement frameworks
• Stay deeply connected to the AI ecosystem, identifying emerging players, trends, and high-leverage partnership opportunities
• Represent Nebius across industry events, ecosystem forums, and strategic partner engagements
• Serve as the voice of partners internally, working cross-functionally with Sales, Product, Engineering, Marketing, Legal, and GTM teams

• 10+ years of experience in partnerships, business development, or indirect sales within B2B technology
• Strong understanding of the AI/ML and cloud ecosystem (infrastructure, models, data pipelines, ISVs, tooling
• Proven track record of building partner ecosystems from early stages — not just managing existing relationships
• Demonstrated ability to source, negotiate, and close strategic partnerships that drive measurable business impact
• Proven success in driving net-new pipeline, opening new accounts, and scaling revenue through repeatable co-sell programs
• Experience leading co-sell and joint go-to-market motions with sales organizations
• Solid grasp of cloud platforms and consumption-based business models
• Technical fluency — able to engage in architecture discussions, use-case validation, and product alignment
• Builder mindset — comfortable operating in ambiguity and creating structure from scratch
• Strong executive presence with experience navigating complex, multi-stakeholder environments
• Excellent communication, negotiation, and prioritization skills

• Experience working closely with Product and Engineering teams to influence partner integrations and roadmap
• Background in AI-intensive industries such as Financial Services, Healthcare, Robotics, Retail, or Automotive

• You are building the ecosystem — not inheriting one
• Direct ownership of partner-driven revenue and growth
• High autonomy and visibility across the business
• Opportunity to shape how modern AI partnerships are defined and executed at Nebius

The role

We’re looking for a Security Product Manager to join our team. Security Product Manager is responsible for conveying the company’s security strengths to customers, partners and the market at large. This includes participating in relevant security partnership initiatives, influencing security positioning and branding, and working closely with internal teams to ensure company’s security posture and security products is communicated effectively to all stakeholders. By combining expertise in compliance requirements with a customer-centric approach, Security Product Manager helps position security as a competitive advantage rather than just an internal obligation. 

Your responsibilities will include: 

1. Product Management 

• Define the vision and roadmap for Nebius’ security products. 
• Owning the ideation, postmortem, prioritization, backlog, and customer feedback processes. 
• Guiding new features, systems and services from inception to launch, while keeping customers at the center of everything. 

2. Customer-facing communications 

• Lead public-facing communications around security updates or changes in compliance status. 
• In the event of a security incident, coordinate user messaging (email notifications, press releases, FAQs) with support from the Head of Security Products and CISO. 
• Gather user feedback on user experience and security to guide continuous improvements. 

 3. Competitive analysis and market research 

• Conduct ongoing research on industry benchmarks, emerging security standards and technologies, and competitor certifications. 
• Identify gaps and opportunities in organization’s product security posture; propose strategic initiatives that differentiate the company’s security story in the market. 
• Stay informed about new regulations or frameworks that may influence future product certifications or transparency requirements (e.g., privacy laws, data sovereignty standards). 

 4. Certification and audit support, service ownership 

• Collaborate with the CISO office to gather technical evidence or make necessary product enhancements that satisfy certification requirements. 
• Take ownership of some security-related services of Cloud platform. 
• Track and maintain a certification roadmap (ISO 27001, SOC 2, HIPPA, etc.), working closely with CISO, GRC & Compliance, Corporate Security departments. Communicate timelines, goals and status updates to leadership and sales representatives. 

5. Cross-functional collaboration 

• Coordinate with multiple Product Managers to align security goals with other product roadmaps, ensuring a consistent narrative between product security and external messaging. 
• Work with Platform Security, GRC & Corporate Security and legal teams to gather essential information for security products enhancements (e.g., penetration test summaries, compliance reports). 
• Work with Customer-facing teams to address client inquiries about security posture and guide them on using security features optimally. 

We expect you to have: 

• 3+ years of Product Management or Program Management experience with a focus on security initiatives. 
• Basic knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) and familiarity with how they translate into business value. 
• Proven ability to communicate technical concepts in a clear, customer-friendly manner (e.g., writing content, speaking at webinars or conferences). 
• Stakeholder management skills to align with other Product Managers, CISO staff, engineering, marketing, and customer-facing teams. 
• Analytical mindset: comfortable defining success metrics (e.g., security feature adoption, NPS around trust, certification progress) and making data-driven decisions. 
• Project management skills: demonstrated ability to manage inter-team collaboration within company-wide projects, ensuring timely delivery of cross-functional tasks and alignment with compliance goals. 

It will be an added bonus if you have: 

•  Certifications such as CISSP, CISM, or PMP; prior experience in regulated industries; prior experience working for Cloud Service Provider.

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. We’re growing and expanding our products every day. 

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Five9 is seeking a Service Delivery Manager to build and maintain positive customer relationships with Five9 Managed Services customers. The Service Delivery Manager is an integral role in managing existing Day 2 activities and will oversee day to day operations, performance, and governance. This position reports into the Director of Five9 Managed Services.

The ideal candidate has experience in SaaS Managed Services with an emphasis on ITIL-based Service Transition and Service Operations related to incident management, change management, service reporting, and governance. Project Management (PMP or Agile), critical thinking, problem-solving, organization, and customer facing communication skills are essential to the success of this role. Candidates will demonstrate a solid understanding of SaaS Managed Services environments and Support processes.

The Five9 Service Delivery Manager key responsibilities include:

• Serve as Customer’s primary point of customer contact for Five9 Managed Services to include technical account management and service desk
• A strong leader, a collaborative partner with the experience, skills, and business acumen to lead and coordinate service delivery programs of this size and scale
  • Develop and oversee communication plan between Five9, our customers and partners
  • Oversee customer governance and administration arrangements
  • Build and manage Day2 Service Implementation work streams through traditional PMP detailed plans as well as demonstrate Agile sprint management for incremental delivery
  • Develop and deliver Five9 Managed Services Reporting (weekly, monthly, quarterly, as agreed with the customer during Service Transition)
  • Monitor and report on status of any defects submitted on behalf of the customer. Engage internal Five9 teams as required to develop resolution and expected timeline for delivery of defect resolution
  • Monitor and report on status of feature requests submitted by the customer. Engage regularly with the Five9 product team to meet with the customer to fully understand requirements, confirm feasibility, and map timeline for the requested feature
  • Manage Five9 and any third party contracted deliverables and services included in the Five9 solution purchased by the customer
  • Responsible for managing the Service Transition workstream for Day 2 readiness. This workstream will be incorporated into the broader Implementation Program timeline managed by Five9 Professional Services
  • Maintain close alignment with the Five9 Account Management team to encourage adoption of Five9 technology, escalate issues internally, participate in account status reviews/QBRs (internal and customer-facing)

Required Qualifications:

• ITIL methodology experience with emphasis in Service and Incident Management
• Ability to work with technical leads to develop solutions from concept through design to testing and implementation.
• Reporting and analytics experience
• In depth understanding of KPI’s and objectives around Service Management
• Strong customer relationship skills and service orientation
• Ability to work independently. Self-starter who takes initiatives
• Strong written and oral communication skills
• Managed Services / SaaS service management experience on a global scale
• Previous experience in a day 2 support services capacity with Contact Center and its associated telephony and architecture
• ITIL v3 or v4 Foundation Certification (minimum)
• 5+ years of relevant experience in ITIL Process Design and/or ITSM eBond integration
• PMP or Agile/Scrum Project Management certification (highly preferred)

Position Summary

Gelfand, Rennert & Feldman is seeking an Accounts Assistant to join our team of dedicated professionals. This position will be based from our London office on a full-time basis, with potential for hybrid working following a 3-month probation. The Accounts Assistant will support the accounting team in maintaining accurate financial records for a portfolio of clients, assisting with day-to-day financial operations, and ensuring all transactions are recorded and processed efficiently.

Primary Responsibilities

Year end accounts

• Preparation of annual accounts for portfolio of clients for senior review including:
• Preparation of Excel working papers
• Completing reconciliation of balance sheet accounts where required
• Inputting QuickBooks Trial balances into CCH accounts production program
• Preparing notes to the accounts as appropriate based on appropriate accounting standards (FRS102 1A, FRS 105)
• Preparing accounts from incomplete records
• Preparation of draft corporation tax computations for senior review
• Liaise with business management department to resolve year end accounting queries
• Assisting with the preparation of VAT returns
• Preparation of the annual confirmation statements
• Raising sales invoices as directed
• Attaching relevant supporting documents to the sales invoice – royalty statement summary sheet, VAT self-billing invoice, contract re show fees, contract re recording/publishing advances etc
• Allocated receipts against sales invoices
• Posting bill into Quick Books purchase ledger
• Attaching copy bill to Quick Books transaction
• Raising payment online with supporting payment pack for account manager review
• Saving payment pack on the server
• Run daily bank balances for the account manager
• Reconciling bank accounts at least on a monthly basis
• Posting petty cash and tour manager floats
• Reconciling formally to cash on hand on a monthly basis
• Posting and reconciling intercompany accounts on QB in local currencies
• Revaluating foreign currency balances at month end
• Assisting with the preparation of VAT returns, management accounts, tour accounts, and annual accounts
• Assisting with gathering information with personal and corporate tax returns

Qualifications

• Bachelor’s degree preferred, but not required; accounting background is not mandatory
• Open to recent graduates and high school graduates
• Candidates who have started, or plan to start, ACCA are encouraged to apply
• AAT studies (completed or in progress) are preferred for more junior-level candidates
• Strong communication skills, both verbal and written (in person, phone, and email)
• Demonstrates a sense of urgency and ability to prioritize effectively
•  Highly detail-oriented with a strong focus on accuracy
• Solid interpersonal skills and other key soft skills (i.e., communication, time management, emotional intelligence, adaptability, active listening, critical-thinking, etc.)

Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual bonus and a comprehensive benefits package. Candidate information, including education and work experience, is verified upon an offer of employment. Falsification of application information may be grounds for denying employment.

Gelfand, Rennert & Feldman is an Equal Opportunity Employer.

For information on our Job Applicant Privacy Notice, please click here.

About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

What to Expect

• Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
• Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
• Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
• Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
• Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
• Develop training and enablement resources, including documentation and onboarding materials for product teams
• Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
• Advocate for product operations to increase alignment, transparency, and collaboration across the organization
• Collaborate globally with distributed teams across time zones and cultural contexts
• Step into a high-impact, visible role within a growing SaaS organization
• Join a collaborative, empowered product team with a strong global culture
• Benefit from a flexible hybrid work setup

What You Need to Be Successful

• 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
• Proven track record of leading and scaling operational processes in cross-functional product organizations
• Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
• Strong analytical skills with the ability to define and track operational KPIs
• Systems-thinking mindset with strong organizational skills, attention to detail, and strategic perspective
• Excellent communication and stakeholder management skills, with the ability to influence across all levels
• Experience working with globally distributed teams
• Familiarity with change management practices
• Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

What’s in It for You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive stock options to share in the success of our company
• Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
• Fertility and family-building benefits to support your growing family
• Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
• Time off to care for and focus on your growing family
• Annual education budget to support your career growth
• Access to virtual and in-person events, workshops, and team activities for learning and networking
• Wellbeing stipend to support your physical, financial, and emotional health
• Monthly communication (phone/internet) stipend and hardware reimbursement
• New hire office equipment stipend to help you work at your best  

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

About the Role

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities. 

What You'll Do 

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers; 
• Stay up to date on industry news and understand the social media landscape; 
• Become an expert on our brand, business, and SaaS product; 
• Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities. 

How You'll Do It

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms; 
• Make an average of 80 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process; 
• Manage and maintain a pipeline of interested prospects and engage sales executives for next step; 
• Engage in training and development programs. 

What You'll Bring 

• A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales; 
• Excellent written and spoken English skills; 
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets; 
• Ability to execute and take responsibility; 
• Coachability and self-awareness; 
• Team player attitude because we believe the teamwork makes the dreamwork; 
• Ability to thrive in a quota driven environment with short and dynamic sales cycles. 

What We Offer 

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success; 
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.

We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite.

If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!

What You’ll Do

• Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
• Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
• Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
• Proactively drive long-term product adoption, providing best practices and strategic recommendations.
• Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
• Represent Brandwatch in client-facing meetings, presentations, and industry events.
• Mentor and support junior team members, developing scalable processes and templates for success.
• Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
• Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.

What You’ll Bring

• 5+ years of experience in software onboarding or customer-facing roles
• 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
• Full business proficiency in English (a second European language is a plus)
• The ability to take immediate ownership of complex onboarding projects
• A strong understanding of social data analysis and social media management platforms
• The ability to quickly adapt to new software and evolving business needs
• A data-driven mindset, using insights to optimise onboarding success
• Strong communication and relationship-building skills
• Experience working in a deadline-driven, fast-paced environment

This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team.

What can you expect

We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite.

If you thrive in a fast-paced, consultative role and love helping customers unlock the full potential of their investment, we’d love to hear from you!

What You’ll Do

• Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
• Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
• Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
• Proactively drive long-term product adoption, providing best practices and strategic recommendations.
• Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
• Represent Brandwatch in client-facing meetings, presentations, and industry events.
• Mentor and support junior team members, developing scalable processes and templates for success.
• Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
• Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.

What You’ll Bring

• 5+ years of experience in software onboarding or customer-facing roles
• 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures
• Full business proficiency in English (a second European language is a plus)
• The ability to take immediate ownership of complex onboarding projects
• A strong understanding of social data analysis and social media management platforms
• The ability to quickly adapt to new software and evolving business needs
• A data-driven mindset, using insights to optimise onboarding success
• Strong communication and relationship-building skills
• Experience working in a deadline-driven, fast-paced environment

This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team.

What can you expect

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

About the Role

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities. 

What You'll Do 

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers; 
• Stay up to date on industry news and understand the social media landscape; 
• Become an expert on our brand, business, and SaaS product; 
• Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities. 

How You'll Do It

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms; 
• Make an average of 80 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process; 
• Manage and maintain a pipeline of interested prospects and engage sales executives for next step; 
• Engage in training and development programs. 

What You'll Bring 

• A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales; 
• Excellent written and spoken English skills; 
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets; 
• Ability to execute and take responsibility; 
• Coachability and self-awareness; 
• Team player attitude because we believe the teamwork makes the dreamwork; 
• Ability to thrive in a quota driven environment with short and dynamic sales cycles. 

What We Offer 

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success; 
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role 

Cision is seeking an experienced Business Development Manager to join our New Business (Hunter) team, responsible for driving high-value, net-new revenue across the Mediterranean mid-markets, with a core focus on selling the PR Newswire suite of products.  

This is a full 360° new business role, owning complex sales cycles from initial prospecting through to close. The role requires a structured, data-led and consultative sales approach, positioning PR Newswire as a strategic communications platform aligned to measurable business outcomes.  

You will be expected to operate with discipline and commercial judgement, applying MEDDICC methodology to qualify, progress and forecast opportunities accurately.  

About PR Newswire  

PR Newswire is Cision’s flagship communications distribution platform, enabling organisations to securely distribute news to verified journalists, media outlets, influencers and key stakeholders at scale.  

Used by PR, communications and marketing leaders globally, PR Newswire supports organisations to:  

• Increase brand visibility and credibility through earned media  

• Distribute press releases to targeted and trusted media audiences  

• Amplify content reach across digital and owned channels  

• Measure and demonstrate the impact of communications activity 

In this role, you will position PR Newswire as a strategic investment that underpins reputation management, brand growth and communications effectiveness.  

Duties and Responsibilities 

The role includes, but is not limited to: 

• Own and drive new business acquisition across the Mediterranean mid-markets, selling the PR Newswire suite of products.  

• Proactively generate pipeline through disciplined outbound activity, including cold calling, LinkedIn and tools such as Cognism   

• Apply MEDDICC rigorously to qualify opportunities, ensuring clarity around metrics  

• Position PR Newswire’s value proposition against clearly defined business outcomes and success metrics.  

• Lead complex, consultative sales conversations with senior stakeholders and decision makers.  

• Deliver high-impact online and in-person product demonstrations tailored to customer objectives.  

• Build and maintain a high-quality pipeline with strong forecast accuracy.  

• Consistently achieve activity KPIs and revenue targets in line with senior-level expectations.  

• Maintain structured, insight-led engagement with prospects throughout the buyer’s journey.  

• Ensure accurate, timely and detailed CRM accuracy within Salesforce, aligned to MEDDICC standards.  

• Provide detailed reporting on pipeline accuracy, forecast, wins/losses, competitive positioning and market trends.  

• Act as an ambassador for Cision and PR Newswire at client meetings and relevant industry events.  

• Ensure full compliance with company policies, including data protection, confidentiality, diversity and equal opportunities.  

Essential Skills and Experience 

• Proven track record of exceeding new business targets in a B2B SaaS or platform-based sales environment.  

• Significant experience in senior-level new business development and complex deal execution.  

• Strong working knowledge and practical application of MEDDICC sales methodology.  

• Experience selling consultative, high-value solutions to mid-market or enterprise organisations.  

• Ability to engage, influence and negotiate with C-suite and senior decision makers.  

• Strong commercial acumen and data-driven decision-making capability.  

• Expertise in prospecting, qualification and pipeline management.  

• Experience or strong domain knowledge within PR, communications, marketing or media.  

• In-depth understanding of the Spanish Mediterranean business landscape.  

• Highly organised, self-directed and resilient, with excellent time-management skills.  

• Comfortable operating in a high-pressure, target-driven environment.  

• Strong attention to detail and commitment to CRM discipline.  

• Willingness to travel within the market on a quarterly basis.  

• Experience selling into Southern European markets, particularly Spain and Italy, would be advantageous, but not essential.  

• Fluent in English (written and spoken); Spanish proficiency is desirable.  

What We Offer 

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role 

Cision is seeking an experienced Business Development Manager to join our New Business (Hunter) team, responsible for driving high-value, net-new revenue across the Mediterranean mid-markets, with a core focus on selling the PR Newswire suite of products.  

This is a full 360° new business role, owning complex sales cycles from initial prospecting through to close. The role requires a structured, data-led and consultative sales approach, positioning PR Newswire as a strategic communications platform aligned to measurable business outcomes.  

You will be expected to operate with discipline and commercial judgement, applying MEDDICC methodology to qualify, progress and forecast opportunities accurately.  

About PR Newswire  

PR Newswire is Cision’s flagship communications distribution platform, enabling organisations to securely distribute news to verified journalists, media outlets, influencers and key stakeholders at scale.  

Used by PR, communications and marketing leaders globally, PR Newswire supports organisations to:  

• Increase brand visibility and credibility through earned media  

• Distribute press releases to targeted and trusted media audiences  

• Amplify content reach across digital and owned channels  

• Measure and demonstrate the impact of communications activity 

In this role, you will position PR Newswire as a strategic investment that underpins reputation management, brand growth and communications effectiveness.  

Duties and Responsibilities 

The role includes, but is not limited to: 

• Own and drive new business acquisition across the Mediterranean mid-markets, selling the PR Newswire suite of products.  

• Proactively generate pipeline through disciplined outbound activity, including cold calling, LinkedIn and tools such as Cognism   

• Apply MEDDICC rigorously to qualify opportunities, ensuring clarity around metrics  

• Position PR Newswire’s value proposition against clearly defined business outcomes and success metrics.  

• Lead complex, consultative sales conversations with senior stakeholders and decision makers.  

• Deliver high-impact online and in-person product demonstrations tailored to customer objectives.  

• Build and maintain a high-quality pipeline with strong forecast accuracy.  

• Consistently achieve activity KPIs and revenue targets in line with senior-level expectations.  

• Maintain structured, insight-led engagement with prospects throughout the buyer’s journey.  

• Ensure accurate, timely and detailed CRM accuracy within Salesforce, aligned to MEDDICC standards.  

• Provide detailed reporting on pipeline accuracy, forecast, wins/losses, competitive positioning and market trends.  

• Act as an ambassador for Cision and PR Newswire at client meetings and relevant industry events.  

• Ensure full compliance with company policies, including data protection, confidentiality, diversity and equal opportunities.  

Essential Skills and Experience 

• Proven track record of exceeding new business targets in a B2B SaaS or platform-based sales environment.  

• Significant experience in senior-level new business development and complex deal execution.  

• Strong working knowledge and practical application of MEDDICC sales methodology.  

• Experience selling consultative, high-value solutions to mid-market or enterprise organisations.  

• Ability to engage, influence and negotiate with C-suite and senior decision makers.  

• Strong commercial acumen and data-driven decision-making capability.  

• Expertise in prospecting, qualification and pipeline management.  

• Experience or strong domain knowledge within PR, communications, marketing or media.  

• In-depth understanding of the Spanish Mediterranean business landscape.  

• Highly organised, self-directed and resilient, with excellent time-management skills.  

• Comfortable operating in a high-pressure, target-driven environment.  

• Strong attention to detail and commitment to CRM discipline.  

• Willingness to travel within the market on a quarterly basis.  

• Experience selling into Southern European markets, particularly Spain and Italy, would be advantageous, but not essential.  

• Fluent in English (written and spoken); Spanish proficiency is desirable.  

What We Offer 

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

About the role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for our European markets, one of our fastest-growing regions. Based in London, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You’ll also act as a subject matter expert for the Europe market, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You’ll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You’ll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for Europe across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities (across multiple markets, languages, and time zones).
  
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll’s CRM market lead for Europe, advising on cultural nuances, local market behaviors, local platform norms, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into Europe lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (multilingual markets, consent and preference management, deliverability best practices, local payment behaviors, and evolving platform changes across iOS/Android) to evolve CRM campaign strategy and execution.

About You

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of European consumer behaviors, digital marketing platforms, and messaging ecosystems (including WhatsApp where applicable), with experience operating in privacy-first environments.
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued. 
• Additional proficiency in relevant regional languages is a plus.

About the Team

The Lifecycle Marketing team curates personalized journeys that strengthen fan loyalty and lifetime value. With data-driven insights and fan-first creativity, we connect users to the right experiences at the right moments across owned channels.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Employer 5% salary contribution into a DC Pension Plan
• Allowances for Gym & Wellness, Meals, Commuting
• Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
  • Flex Time Off
  • 5 Yasumi Days
  • Half-Day Fridays during the summer
  • Winter Break

#LifeAtCrunchyroll #LI-Hybrid 

OVERVIEW:

WHAT YOU'LL BE DOING:

WHAT YOU'LL NEED:

Essential Criteria:

CLOSING DATE: Thursday 14th May 2026

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Office location specific benefits include (LDN):

• Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

Position Summary

Gelfand, Rennert & Feldman is seeking an Accounts Assistant to join our team of dedicated professionals. This position will be based from our London office on a full-time basis, with potential for hybrid working following a 3-month probation. The Accounts Assistant will support the accounting team in maintaining accurate financial records for a portfolio of clients, assisting with day-to-day financial operations, and ensuring all transactions are recorded and processed efficiently.

Primary Responsibilities

Year end accounts

• Preparation of annual accounts for portfolio of clients for senior review
• Preparation of Excel working papers
• Completing reconciliation of balance sheet accounts where required
• Inputting QuickBooks Trial balances into CCH accounts production program
• Preparing notes to the accounts as appropriate based on appropriate accounting standards (FRS102 1A, FRS 105)
• Preparing accounts from incomplete records
• Preparation of draft corporation tax computations for senior review
• Liaise with business management department to resolve year end accounting queries
• Raising sales invoices as directed
• Attaching relevant supporting documents to the sales invoice – royalty statement summary sheet, VAT self-billing invoice, contract re show fees, contract re recording/publishing advances etc
• Allocated receipts against sales invoices
• Posting bill into Quick Books purchase ledger
• Attaching copy bill to Quick Books transaction
• Raising payment online with supporting payment pack for account manager review
• Saving payment pack on the server
• Run daily bank balances for the account manager
• Reconciling bank accounts at least on a monthly basis
• Posting petty cash and tour manager floats
• Reconciling formally to cash on hand on a monthly basis
• Posting and reconciling intercompany accounts on QB in local currencies
• Revaluating foreign currency balances at month end
• Assisting with the preparation of VAT returns, management accounts, tour accounts, and annual accounts
• Assisting with gathering information with personal and corporate tax returns

Qualifications

• Bachelor’s degree preferred, but not required; accounting background is not mandatory
• Open to recent graduates and high school graduates
• Candidates who have started, or plan to start, ACCA are encouraged to apply
• AAT studies (completed or in progress) are preferred for more junior-level candidates
• Strong communication skills, both verbal and written (in person, phone, and email)
• Demonstrates a sense of urgency and ability to prioritize effectively
•  Highly detail-oriented with a strong focus on accuracy
• Solid interpersonal skills and other key soft skills (i.e., communication, time management, emotional intelligence, adaptability, active listening, critical-thinking, etc.)

Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual bonus and a comprehensive benefits package. Candidate information, including education and work experience, is verified upon an offer of employment. Falsification of application information may be grounds for denying employment.

Gelfand, Rennert & Feldman is an Equal Opportunity Employer.

For information on our Job Applicant Privacy Notice, please click here.

• Design and execute a scalable global SDR enablement strategy aligned with revenue goals
• Standardise best practices across regions while adapting for local nuances
• Define and track KPIs such as ramp time, conversion rates, activity effectiveness, and pipeline contribution

• Build and continuously improve a structured onboarding program for new SDRs
• Deliver training on messaging, personas, objection handling, discovery, and tools
• Ensure rapid ramp-to-productivity through structured certification programs

• Partner with SDR leaders to implement consistent coaching frameworks
• Develop call coaching, role-play programs, and feedback loops
• Identify skill gaps and deploy targeted training initiatives

• Collaborate with Marketing and Product Marketing to translate messaging into SDR-ready playbooks
• Maintain and evolve outbound sequences, call scripts, and persona-based approaches
• Ensure SDRs are equipped to communicate Cato’s value in a competitive cybersecurity landscape

• Drive adoption and effective usage of sales tools (e.g., Salesforce, Outreach/Salesloft, Gong, LinkedIn Sales Navigator)
• Partner with RevOps to optimize workflows and data-driven insights
• Continuously evaluate and implement tools that improve SDR efficiency

• Act as the voice of the SDR team to Marketing, Sales, and Product
• Ensure alignment between campaigns, inbound/outbound motions, and SDR execution
• Support global initiatives such as new product launches and market expansions

SUMMARY

The Technical Enablement Program Manager, Post-Sales is a critical hire focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members (Support, Professional Services, and Customer Success). You are the owner and conductor of all enablement programming to ensure role efficacy and the steward of our post-deployment product expertise. You will work upstream with Post Sales leadership, operations, Product, Product Marketing, and our enablement teams to ensure that as our processes evolve and product grows, our technical field teams have the deep-dive knowledge required to implement, troubleshoot, and ensure customer adoption and renewal.

WHAT YOU’LL DO

The Architect

• Design programs to ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. You drive our teams to excellence with measurable, worldwide programming.
• Ensure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"
• Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklists.
• Drive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, and Post-Sales leaders directly to ensure global alignment of Post-Sales roles, elevating best practices and driving consistency.

The Builder

• Lifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed. You will consistently review, refresh, and retire outdated implementation guides and support documentation to ensure our post-sales knowledge base is always current and technically accurate.
• Technical Liaison: Serve as the strategic hub between the Customer Success/Support leadership (who defines role-based gaps) and the Content Creation/LXD team. You will translate complex technical workflows into precise content requirements and lab scoping documents for production. When you’re at your best, our SMEs spend more time with customers and less time on content.
• Facilitate Key Sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience well.

The Impact Maker

• Post-Sales Impact: Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to drive constant improvement, optimizing for technical proficiency and quantifiable reductions in escalated cases.
• Stakeholder Management: You are the face of and strategic thought leader for technical enablement for our Post Sales audience. You build effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership. You are these teams’ trusted advisor in all aspects of Post Sales enablement.

WHAT YOU’LL BRING

• 5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment.
• Deep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
• Post-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
• Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributors.
• Architectural Fluency: Strong understanding of how to translate technical product specs and "how-it-works" logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs).
• Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between "product built" and "product supported."

Job Title: Reliability Engineer

Location: Smart parc, Spondon, Derby DE21 7HW

Shift: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600.

Let's Discuss What's On The Table For You:

• 70% off HelloFresh or Green Chef boxes 
• Free onsite parking (including ~90 EV spaces)
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Nursery support scheme (save up to 40% on your nursery fees)
• Earn up to £500 with our Referral Program
• Electric vehicle scheme
• Cycle to work scheme
• Group Life Assurance
• Company pension scheme
• Mental health first aiders and an employee assistance programme

Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride

About The Team:

As a Reliability Engineer, you will be responsible for ensuring the maintenance, repairs, and improvements of both automated and non-automated systems on-site. The Reliability Engineer will work to ensure maximum uptime and reliability of equipment while actively participating in both preventive and reactive maintenance tasks. This role will also support automation systems, including conveyance and facilities equipment.

What You Will Be Doing:

• Hands-On System Monitoring & Repair: Actively monitor, troubleshoot, and repair systems to provide a high level of equipment availability.
• Preventive Maintenance & Inspections: Perform routine maintenance on automation, robotics, and control panels.
• Troubleshooting & Escalation: Diagnose and address issues in out-of-service equipment; escalate complex issues as necessary.
• Documentation: Record all work in the Computerized Maintenance Management System (CMMS) and ticketing systems as appropriate.
• Contractor Collaboration: Work with contractors to ensure projects are completed to specification, addressing performance issues as needed.
• Project & Ad Hoc Engineering Tasks: Participate in cross-functional projects as required.
• Predictive & Preventative Maintenance: Engage in predictive maintenance activities to maintain machine uptime for operational needs.
• Training & Mentorship: Provide training and mentorship to Junior Engineers on reliability practices and techniques.
• Health & Safety Compliance: Adhere to and support food safety and health & safety standards.
• Root Cause Analysis: Participate in Root Cause Analysis (RCA) for continuous improvement.

Who You Are:

• Hold a degree in computer science, mechanical engineering, electrical engineering, or a related field would be advantageous. 
• Skilled in material handling, flow and capacity visualisation, and monitoring.
• Proficient in PLC-controlled automation and issue diagnosis in continuous production environments.
• Extensive experience with PLCs, HMIs, VFDs, including programming, troubleshooting, and maintenance.
• Advanced understanding of PLCs and automated processes.
• Analytical Skills: Strong problem-solving abilities for technical issues in automation systems.
• Project Management: Excellent organisational skills, with the ability to prioritise tasks, manage timelines, and deliver results within budget.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Job Title: Automation Engineer

Location: Smart parc, Spondon, Derby DE21 7HW

Shift: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600.

Let's Discuss What's On The Table For You:

• 70% off HelloFresh or Green Chef boxes 
• Free onsite parking (including ~90 EV spaces)
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Nursery support scheme (save up to 40% on your nursery fees)
• Earn up to £500 with our Referral Program
• Electric vehicle scheme
• Cycle to work scheme
• Group Life Assurance
• Company pension scheme
• Mental health first aiders and an employee assistance programme

Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride

About The Team:

As an Automation Engineer you will be the site Subject Matter Expert (SME) within the team, for all controls systems, maintenance engineering, sensors, PLCs, communication protocols, and automation for the site. You will work with the facilities and maintenance teams and colleagues to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. 

What You Will Be Doing:

• Work in a hands-on manner to actively monitor, fault find and repair systems in order to provide a high level of equipment availability to internal customers.
• Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels. 
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics.
• Lead root cause analysis of major downtime events.
• Act as a network resource for technical issues and lead network-wide root cause analysis.
• Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics.
• Partner with engineering on commissioning of new controls systems.
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.

Who You Are:

• Qualified or Solid practical understanding in Mechatronics, Electrical & Electronic, Mechanical, or Manufacturing Engineering
• Experienced in Automation, Mechanical, or Maintenance Engineering, ideally within a manufacturing or production environment such as FMCG.
• Proficient in PLC-controlled systems and automated processes, including programming, troubleshooting, repair, and maintenance of PLCs, HMIs, VFDs, and related control systems.
• Comfortable interpreting technical manuals, engineering drawings, and schematics to support diagnostics and solutions.
• Skilled in both reactive and preventative maintenance, with a track record of handling second-line escalations and completing CMMS (Computerized Maintenance Management System) tasks.
• Adept in material handling systems, with exposure to flow analysis, capacity visualization, and process monitoring.
• A confident communicator and mentor, capable of coaching junior engineers and stepping in as proxy for senior automation engineers when required.
• Experienced in leading Root Cause Analysis, supporting CI (Continuous Improvement) initiatives, and familiar with DIQ and WMS systems.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Job Title: Multi Skilled Engineer

Location: Smart parc, Spondon, Derby DE21 7HW

Shift: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600.

Let's Discuss What's On The Table For You:

• 70% off HelloFresh or Green Chef boxes 
• Free onsite parking (including ~90 EV spaces)
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Nursery support scheme (save up to 40% on your nursery fees)
• Earn up to £500 with our Referral Program
• Electric vehicle scheme
• Cycle to work scheme
• Group Life Assurance
• Company pension scheme
• Mental health first aiders and an employee assistance programme

Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride

About The Team:

As a Multi Skilled Engineer you will be the site Subject Matter Expert (SME) within the team, for all controls systems, maintenance engineering, sensors, PLCs, communication protocols, and automation for the site. You will work with the facilities and maintenance teams and colleagues to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. 

What You Will Be Doing:

• Work in a hands-on manner to actively monitor, fault find and repair systems in order to provide a high level of equipment availability to internal customers.
• Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels. 
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics.
• Lead root cause analysis of major downtime events.
• Act as a network resource for technical issues and lead network-wide root cause analysis.
• Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics.
• Partner with engineering on commissioning of new controls systems.
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.

Who You Are:

• Qualified or Solid practical understanding in Mechatronics, Electrical & Electronic, Mechanical, or Manufacturing Engineering
• Experienced in Automation, Mechanical, or Maintenance Engineering, ideally within a manufacturing or production environment such as FMCG.
• Proficient in PLC-controlled systems and automated processes, including programming, troubleshooting, repair, and maintenance of PLCs, HMIs, VFDs, and related control systems.
• Comfortable interpreting technical manuals, engineering drawings, and schematics to support diagnostics and solutions.
• Skilled in both reactive and preventative maintenance, with a track record of handling second-line escalations and completing CMMS (Computerized Maintenance Management System) tasks.
• Adept in material handling systems, with exposure to flow analysis, capacity visualization, and process monitoring.
• A confident communicator and mentor, capable of coaching junior engineers and stepping in as proxy for senior automation engineers when required.
• Experienced in leading Root Cause Analysis, supporting CI (Continuous Improvement) initiatives, and familiar with DIQ and WMS systems.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Job Title: Multi Skilled Maintenance Engineer

Location: Smart parc, Spondon, Derby DE21 7HW

Shift: Suez Shift Pattern rotating days and nights, 0600-1800 and 1800-0600.

Let's Discuss What's On The Table For You:

• 70% off HelloFresh or Green Chef boxes 
• Free onsite parking (including ~90 EV spaces)
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Nursery support scheme (save up to 40% on your nursery fees)
• Earn up to £500 with our Referral Program
• Electric vehicle scheme
• Cycle to work scheme
• Group Life Assurance
• Company pension scheme
• Mental health first aiders and an employee assistance programme

Play a key part in supporting our Employee Resource Groups: FreshVets, Black Heritage Network, NEU Network (Neurodiversity), GET (Gender Equality Team) and FreshPride

About The Team:

As a Multi Skilled Engineer you will be the site Subject Matter Expert (SME) within the team, for all controls systems, maintenance engineering, sensors, PLCs, communication protocols, and automation for the site. You will work with the facilities and maintenance teams and colleagues to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. 

What You Will Be Doing:

• Work in a hands-on manner to actively monitor, fault find and repair systems in order to provide a high level of equipment availability to internal customers.
• Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels. 
• Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting.
• Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate.
• Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics.
• Lead root cause analysis of major downtime events.
• Act as a network resource for technical issues and lead network-wide root cause analysis.
• Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics.
• Partner with engineering on commissioning of new controls systems.
• Audit vendor work to provide feedback to leadership on quality of work and SLA performance.
• Write and/or modify PMs to standardize across the network and increase effectiveness.

Who You Are:

• Qualified or Solid practical understanding in Mechatronics, Electrical & Electronic, Mechanical, or Manufacturing Engineering
• Experienced in Automation, Mechanical, or Maintenance Engineering, ideally within a manufacturing or production environment such as FMCG.
• Proficient in PLC-controlled systems and automated processes, including programming, troubleshooting, repair, and maintenance of PLCs, HMIs, VFDs, and related control systems.
• Comfortable interpreting technical manuals, engineering drawings, and schematics to support diagnostics and solutions.
• Skilled in both reactive and preventative maintenance, with a track record of handling second-line escalations and completing CMMS (Computerized Maintenance Management System) tasks.
• Adept in material handling systems, with exposure to flow analysis, capacity visualization, and process monitoring.
• A confident communicator and mentor, capable of coaching junior engineers and stepping in as proxy for senior automation engineers when required.
• Experienced in leading Root Cause Analysis, supporting CI (Continuous Improvement) initiatives, and familiar with DIQ and WMS systems.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Job Description: Technical Delivery Manager

Location: London, UK
Work Model: Full-time, onsite at customer location
Role Type: Customer-facing delivery leadership role

Role Summary

We are looking for a Technical Delivery Manager to lead complex technology delivery for a strategic enterprise customer in London. This role requires a strong combination of hands-on technical understanding, delivery ownership, client management, Agile execution, and cross-functional leadership.

The ideal candidate will manage end-to-end delivery across cloud, data, application modernization, AI-enabled engineering, and enterprise integration initiatives. The role is fully customer-facing and requires daily onsite collaboration with business, technology, product, architecture, and engineering stakeholders.

Key Responsibilities

Delivery Leadership

• Own end-to-end delivery across assigned programs, workstreams, releases, and sprint commitments.

• Drive planning, execution, risk management, dependency tracking, and stakeholder communication.

• Ensure delivery predictability across scope, schedule, quality, budget, and customer expectations.

• Manage delivery governance using Agile methodology, sprint ceremonies, release planning, retrospectives, and operational reporting.

• Maintain clear traceability of requirements, user stories, acceptance criteria, UAT sign-offs, defects, and production readiness.

Customer & Stakeholder Management

• Act as the primary onsite delivery interface for customer stakeholders.

• Build trusted relationships with business, product, technology, architecture, security, infrastructure, and operations teams.

• Translate business priorities into actionable delivery plans and technical execution roadmaps.

• Proactively communicate risks, blockers, trade-offs, and mitigation plans.

• Support executive-level reporting, steering committee updates, and escalation management.

• Identify growth opportunities and partner with internal team to build solution proposals

Technical Oversight

• Provide technical leadership across cloud, data, application, integration, and DevOps workstreams.

• Work closely with architects, engineers, QA, DevOps, and data teams to validate technical design and delivery feasibility.

• Ensure alignment with enterprise architecture, security, privacy, data residency, and operational standards.

• Review technical dependencies across applications, data pipelines, APIs, environments, and CI/CD processes.

• Drive production-readiness reviews, performance validation, monitoring, and support handover.

Engineering & Agile Execution

• Lead sprint planning, backlog grooming, daily standups, sprint reviews, and retrospectives.

• Manage delivery through tools such as JIRA and/or Azure DevOps.

• Ensure stories are well-defined, estimated, prioritized, and linked to business outcomes.

• Track velocity, capacity, defects, risks, dependencies, and release burn-down.

• Promote disciplined engineering practices, including code quality, peer review, automation, testing, and deployment controls.

Data, Cloud & DevOps Delivery

• Manage delivery across modern data platforms and cloud-native environments.

• Coordinate data engineering, transformation, ingestion, analytics, and reporting workstreams.

• Oversee CI/CD pipeline execution, environment readiness, deployment planning, and release validation.

• Support operational readiness through monitoring, observability, incident response, and continuous improvement.

Required Technical Experience

Strong working knowledge across modern enterprise technology delivery, including:

• Cloud & Platform: Microsoft Azure, AKS, Azure Container Apps, Azure Monitor, Azure SQL, Cosmos DB, Azure Data Lake, Fabric / OneLake.

• Data & Analytics: Databricks, Unity Catalog, Azure Data Factory, PySpark, Python, SQL, Power BI, data pipelines, transformations, reconciliation, and data quality.

• Application & Integration: .NET / .NET Core, Angular, REST APIs, microservices, authentication, authorization, and secure enterprise integration.

• DevOps & Delivery Tools: JIRA, Azure DevOps, GitHub, CI/CD pipelines, release management, environment management, automated testing, and deployment governance.

• AI-Enabled Engineering: Exposure to GitHub Copilot, Claude, Codex, Lovable, or similar AI tools supporting SDLC acceleration, code generation, testing, and productivity improvement.

Required Skills & Qualifications

• 10+ years of experience in technology delivery, software engineering, data platforms, or cloud transformation.

• 5+ years in a delivery management, technical program management, or technical project leadership role.

• Strong experience managing enterprise customers in an onsite, high-touch delivery model.

• Proven ability to lead distributed engineering teams across onsite, nearshore, and offshore locations.

• Strong understanding of Agile delivery, sprint execution, release governance, and production deployment practices.

• Ability to challenge teams constructively on estimates, technical approach, quality, and delivery risks.

• Excellent communication skills with the ability to engage both technical teams and senior customer stakeholders.

• Strong problem-solving mindset with ability to manage ambiguity, dependencies, and escalations.

• Experience in regulated, enterprise, audit, financial services, or professional services environments is preferred.

Preferred Experience

• Experience working with large global enterprise customers.

• Prior exposure to audit, risk, compliance, financial services, or professional services platforms.

• Experience managing cloud data platform programs using Azure, Databricks, Fabric, and Power BI.

• Experience with modernization programs involving .NET, Angular, APIs, microservices, and cloud-native deployment.

• Familiarity with operational support, production readiness, observability, performance testing, and incident management.

• Experience driving value-based delivery, productivity improvement, and AI-enabled engineering adoption.

Key Success Measures

• Predictable sprint and release delivery.

• Strong customer confidence and stakeholder satisfaction.

• Clear governance across scope, backlog, UAT, defects, and release readiness.

• Improved delivery quality, reduced rework, and stronger production stability.

• Effective coordination across business, product, engineering, QA, DevOps, and operations teams.

• Proactive risk management and transparent executive communication.

Ideal Candidate Profile

The ideal candidate is a hands-on technical delivery leader who can operate comfortably with senior customer stakeholders while also engaging deeply with engineering teams. They should be able to manage delivery pressure, bring structure to ambiguity, challenge teams constructively, and ensure that commitments are met with quality and transparency.

This is not a purely project management role. It requires someone who understands technology delivery in depth and can lead from the front in a complex, customer-facing enterprise environment.