We are hiring a Floor Lead for our Flagship store in Regent Street!

As a Floor Lead at Gymshark, you’ll be an aspiring leader, driving store performance and ensuring that every customer experience reflects our brand’s values of empowerment, inclusivity, and community. You’ll lead by example, supporting your team in delivering exceptional service, product knowledge, and operational excellence.  

With a passion for fitness and fashion, you'll help coach and mentor your team, ensuring they are equipped to provide a seamless shopping experience.  

This is a 12-month FTC 

WHAT YOU'LL BE DOING:

• Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same
• Assisting with the day-to-day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals
• Identifying growth opportunities within your team, providing in-the-moment coaching, feedback, and support to foster personal and professional development
• Leading by example to achieve KPIs, driving team performance through motivation, leadership, and accountability
  
• Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience
• Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards
• Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment
• Supporting back-of-house operations, including stockroom organisation, inventory management, and product replenishment, to ensure seamless flow of merchandise and optimal store presentation
• Frequently moves boxes weighing up to 50 pounds across the office for various needs
• Keyholder responsibility opening and closing the store

WHAT YOU'LL NEED:

• Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience in a fast paced retail store
• Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
• Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information
• Sales Skills – Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store
• Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service
• Attention to Detail – Ability to ensure the store is tidy, products are well-organized, and stock is accurately managed to create a welcoming shopping environment
• Problem-Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions
• Multitasking – Managing multiple tasks, such as assisting customers, restocking shelves, and processing transactions, while maintaining efficiency and focus
• Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands
• Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
• Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed
• Key holder – Previous responsibility of being a key holder 

THE PERKS

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally.

OVERVIEW:

WHAT YOU'LL BE DOING:

WHAT YOU'LL NEED:

Essential Criteria:

CLOSING DATE: Thursday 14th May 2026

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Office location specific benefits include (LDN):

• Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

TEST ROLE - DO NOT APPLY

Onsite Collaboration: Due to the hands-on and highly collaborative nature of the work within our Supply Chain team, we have a minimum expectation of THREE days per week onsite at our Gymshark HQ. This ensures we can work closely together to innovate, problem-solve, and deliver world-class products for our community.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (HQ/IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:

As an Assistant Store Manager at Gymshark, you’re the Store Manager’s key partner - leading the entire store operation with confidence, humility and commercial clarity. You set the tone for culture, performance and service, inspiring leaders across all departments while ensuring the store runs smoothly, safely and consistently.

You balance people leadership with operational excellence, always protecting the Gymshark experience and pushing the business forward through community‑first service, strong execution and smart decision‑making

SALARY RANGE

Salary for this role will be $70'000 - $82'000 per annum. The base pay offered is based on market, experience, and skills. 

WHAT YOU'LL BE DOING:

• Representing Gymshark’s culture and values, leading by example and delivering an exceptional, community‑led brand experience across the store.
• Leading daily store operations while supporting wider strategic planning, ensuring consistent execution, operational excellence and high service standards.
• Ensuring a safe, secure and well‑maintained environment for customers, team members and all store assets, including stock management, shrink prevention and operational compliance.
• Hiring, develop and mentor a diverse, high‑performing team, identifying growth opportunities, guiding succession planning and delivering in‑the‑moment coaching to exceed KPIs.
• Providing clear, confident communication and actionable feedback, collaborating with GSHQ and influencing stakeholders to align on plans, insights and store‑wide initiatives.
• Driving commercial performance through strong floor leadership, informed decision‑making and effective management of KPIs, labour planning and stock accuracy.
• Championing an inclusive, energising team culture, fostering positivity, motivation and behaviour that reflects Gymshark’s values every day.
• Deputising for the Store Manager when required, holding key‑holder responsibilities and flexing across operational, commercial and people leadership as business needs evolve.

WHAT YOU'LL NEED: 

Essential Criteria:  

• Proven experience leading large teams in a fast‑paced retail environment, delivering strong commercial and performance outcomes.
• Solid commercial acumen, including P&L awareness, payroll management, shrink drivers and effective stock control.
• High attention to detail with the ability to oversee VM, stock flow, maintenance and operational standards with pace and precision.
• Ability to balance multiple priorities while executing daily operations to a consistently high standard.
• Passion for delivering a premium, community‑first customer experience that elevates the brand.
• Natural leadership qualities, inspiring high performance, coaching talent and supporting development and succession planning.
• Strong communication and collaboration skills, confidently partnering with senior stakeholders, Store Management and central teams.
• A values‑led, positive and composed approach—bringing energy, fairness and integrity to every interaction and challenge.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

· Comprehensive Medical, Dental & Vision plans

· Performance-based Bonus opportunity

· Competitive PTO

· Contributory 401(k)

· Gymshark Employee Discount & long service awards

· Funded multi-site fitness membership

· Enhanced Family Leave plans

· STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:

CLOSING DATE: TUESDAY 12th MAY 2026

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Office location specific benefits include (LDN):

• Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:

As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in‑store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark’s values to life every day.

WHAT YOU'LL BE DOING:

• Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop
• Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes.
• Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity.
• Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance.
• Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility
• Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity.
• Demonstrating calm, solution‑focused decision making, supporting store initiatives and managing challenges with professionalism and integrity.
• Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required.

WHAT YOU'LL NEED:

Essential Criteria:

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

THE PERKS.

Standard benefits include:

• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Please note this is a hybrid role partially based in our New York City office. All candidates must be local or willing to relocate. You must also be authorized to work in the United States.  

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

SALARY RANGE

Salary for this role will be $90'000 - $110'000 per annum. The base pay offered is based on market, experience, and skills. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.

OVERVIEW:

WHAT YOU'LL BE DOING:

• Working on features and bugs to help your team deliver high-quality work on time
• Using Golang to build and maintain APIs, services and integrations 
• Implement event driven solutions to support critical business processes  
• Creating, maintaining and developing CI/CD pipelines
• Building scalable and valuable software leveraging AWS Serverless technologies such as; Lambda, EventBridge, SQS, DynamoDB  
• Focus on creating testable, maintainable and scalable code, following Tech standards  
• Following an Agile development approach  
• Maintaining existing services, ensuring a high standard of observability and proactive monitoring, in addition to responding to incidents. (Especially during peak sale periods which is critical to business success!)

WHAT YOU'LL NEED:

Essential Criteria:

• Must have experience in software engineering and writing production code in Golang or another strict typed language in a commercial engineering environment 
• Experience working in an agile environment 
• Experience building or maintaining scalable API's  
• Experience using cloud based platforms (AWS, GCP or Azure)  
• Experience using Git  
• Experience implementing quality and testing best practices within the services you produce, such as unit testing and contract testing  

Preferred Skills: 

• Experience using cloud based serverless services (such as AWS Lamba, Google Cloud Run or Azure Functions)  
• Must have a demonstrable knowledge building and maintaining CI/CD pipelines  
• Experience designing, setting up databases as well as have an understanding of relational and non-relational approaches  
• An understanding of Event Driven Architecture concepts  
• Experience understanding branching strategies 

 CLOSING DATE: 

27th April 2026

LOCATION:

Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance

Office location specific benefits include (IQ):

• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:

As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in‑store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark’s values to life every day.

WHAT YOU'LL BE DOING:

• Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop
• Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes.
• Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity.
• Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance.
• Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility
• Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity.
• Demonstrating calm, solution‑focused decision making, supporting store initiatives and managing challenges with professionalism and integrity.
• Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required.

WHAT YOU'LL NEED:

Essential Criteria:

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com. 

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

 THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

OVERVIEW:

As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team.

PAY RANGE - The range is between $17.50-$19.00. The base pay offered is based on market, experience, and skills

WHAT YOU'LL BE DOING:

• Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team.
• Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities. 
• Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times. 
• Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience. 
• Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired. 
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
• Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.

WHAT YOU'LL NEED:

• Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience. 
• Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
• Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
• Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store. 
• Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
• Willingness to Learn about product, systems, processes, customer journey and our community.
• Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• Commitment to working where and when the retail teams need you on weekends and bank holidays 
• Full eligibility to work in the US
• Ability to lift up to 50lb

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

OVERVIEW:

WORKING HOURS: Full Time across early and late shifts, including some weekend working

WHAT YOU'LL BE DOING:

• • Lead from the shop floor to create a warm, human, best‑in‑class customer experience.
  • Energise the team through clear communication - from morning huddles to real‑time coaching.
  • Model great service, support skill‑building, and help the team stay focused and confident.
  • Drive thoughtful product recommendations, membership conversations, and genuine value‑add moments.
  • Maintain high standards across VM, cleanliness, stock flow, and daily operational routines.
  • Stay calm under pressure, acting as keyholder and stepping in as the on‑duty leader when needed.
      

   ACCOUNTABLE FOR:

  • Delivering a seamless, warm and human customer experience across the sales floor.
  • Resolving customer issues quickly and thoughtfully to protect the overall journey.
  • Communicating the day plan, targets and priorities clearly so the team stays aligned.
  • Keeping energy and focus high through strong on‑floor presence and supportive feedback.
  • Upholding brand standards across VM, cleanliness, product presentation and stock availability.
  • Ensuring fitting rooms and returns flow remain fast, tidy and fully to standard.
  • Maintaining safe, clear walkways and an organised, easy‑to‑shop environment.
  • Completing daily operational routines with accuracy - including cash handling and H&S checks.
  • Acting as keyholder to open/close and following all safety and security procedures correctly.
  • Making fair, timely decisions when acting as the manager on duty, including escalations.
  • Prioritising workload effectively during peak trade or sudden changes.
  • Supporting stock flow, delivery processing, BOH organisation, and rapid replenishment.
  • Ensuring the team understands incentives, membership benefits and value‑add opportunities
  • Modelling great service and driving coaching moments that uplift skills and confidence.
  • Protecting both the customer and the team through calm, consistent problem‑solving.
  • Keeping communication strong between shop floor and operations throughout the day.

WHAT YOU'LL NEED:

• Recent experience in a retail leadership or senior sales‑floor role, with confidence guiding a team through busy trade.
• A natural ability to bring product to life - from styling and outfit building to simple, human recommendations.
• Strong communication skills and a collaborative approach that keeps the team aligned and energised.
• Experience mentoring or coaching others, giving supportive feedback and helping people grow in‑role.
• A passion for the brand and a genuine interest in helping customers find products that suit their goals and lifestyle.
• A calm, positive and solutions‑focused mindset when handling challenges or escalations.
• Confidence using digital tools and retail systems to support operations and decision-making.
• High standards for presentation, organisation and keeping the shop floor looking its best.
• Comfort acting as a keyholder and stepping up as the on‑duty leader when required.
• Flexibility to work a varied schedule, including weekends, late nights and peak‑trade periods.

SALARY RANGE

This role has a pay range between $21.50 - $24.00. The base pay offered is based on market, experience, and skills. 

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com 

THE PERKS.

Standard benefits include:

· Comprehensive Medical, Dental & Vision plans

· Performance-based Bonus opportunity

· Competitive PTO

· Contributory 401(k)

· Gymshark Employee Discount & long service awards

· Funded multi-site fitness membership

· Enhanced Family Leave plans

· STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.