Gymshark
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Customer Support Team Lead - FTC
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OVERVIEW:
As a UK Customer Support Senior Team Lead, you’ll play a pivotal role in shaping the day‑to‑day experience of both our customers and our support agents. You’ll lead from the front - coaching, mentoring, resolving escalations, and ensuring our teams consistently deliver outstanding service.
You’ll be a trusted people manager who protects and champions our culture and values, keeps teams engaged and motivated, and drives performance through best‑practice operations and data‑led decision making. Operating with a high level of autonomy, you’ll make confident decisions while knowing when to collaborate with your manager for guidance.
This is a 12-month FTC
WHAT YOU'LL BE DOING:
- Leading and developing a team of 5–10 Customer Support Agents, creating individual development plans and managing performance
- Acting as the first point of escalation for complex customer issues, complaints, and agent support needs
- Driving performance against KPIs through real‑time coaching, feedback, and training
- Managing attendance, scheduling, overtime, holidays, and shift adjustments in line with policy and legislation
- Delivering expert real‑time queue management, distributing agents across tools and systems to meet demand
- Hosting daily start‑of‑shift huddles and leading weekly team meetings
- Monitoring agent adherence, productivity, and engagement using dashboards and performance data
- Supporting high‑volume periods by jumping into queues when needed
- Collaborating with Team Leads and Managers across locations to ensure seamless shift handovers and consistent service
- Standing in for the Customer Support Manager when required
- Using data and insights to identify trends, resolve issues, and drive continuous improvement in the customer journey
- Presenting and speaking confidently about team performance and results
WHAT YOU'LL NEED:
Essential Criteria:
- 2+ years’ experience as a Manager, Supervisor, or Team Leader
- Experience in a fast‑paced, customer‑facing environment
- Strong background in complaint handling and escalations
- Proven performance management experience
- Excellent written and verbal communication skills
- Confidence using CRM systems and learning new tools quickly
- A proactive, solution‑focused mindset with strong problem‑solving skills
- Ability to build trusted relationships and inspire high performance
Desirable
- Experience leading large teams across varied shift patterns
- Strong understanding of data analysis and performance metrics
- Coaching and mentoring experience
CLOSING DATE: Thursday 14th May 2026
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Office location specific benefits include (LDN):
- Funded multi-site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Ready to apply?
Apply to Gymshark
OVERVIEW:
This position is a 12-month fixed-term contract
WHAT YOU'LL BE DOING:
- Leading end‑to‑end delivery of large‑scale brand campaigns, from concept through to final output
-
Partnering with Brand Leadership to translate vision into effective production strategies and outputs
-
Setting the operational tone for the team, championing best practice, clarity and accountability
-
Resourcing projects by assigning the right producers and partners based on skillset and complexity
-
Collaborating cross‑functionally to align creative, marketing and production approaches
- Owning vendor relationships, negotiations and production partner performance
-
Managing relationships with external vendors, freelancers and production partners
- Guiding teams through high‑pressure moments with a solutions‑focused, calm and decisive approach
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Overseeing award entries and case studies to showcase the team’s creative impact internally and externally
- Proven experience as a Senior Producer or Executive Producer within fashion, lifestyle or creative agency environments
- A strong track record delivering large‑scale productions, both independently and with external agencies
- Demonstrated experience managing producers, including development plans and performance improvement
- Deep understanding of brand storytelling and integrated campaign development
- Expert knowledge of production budgeting, scheduling, workflows and vendor management
- Strong leadership and communication skills, with confidence presenting to senior stakeholders
- Experience working across post‑production and technical delivery requirements
- Proficiency in project management tools such as Asana, Wrike, Monday or LetsFlo
- A passion for fashion, culture and design, with instinct for nurturing creative talent
This position requires a minimum of 3-days onsite at our Solihull HQ
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Ready to apply?
Apply to Gymshark
THE ROLE.
-
Lead and manage warehouse and logistics 3PL partners across service, cost, productivity, and inventory performance
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Drive operational improvements across fulfilment, throughput, accuracy, and cost control
-
Own continuous improvement initiatives, including process optimisation, WMS enhancements, and automation projects
-
Manage operational KPIs, reporting, and structured performance reviews
-
Support transport and carrier operations across the logistics network
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Partner cross‑functionally to support peak trading, product launches, and operational readiness
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Own operational budgets and identify cost‑efficiency opportunities
- 7+ years’ experience in warehouse, fulfilment, or logistics operations
- Proven experience managing warehouse 3PL providers, ideally within retail or apparel
- Strong track record of driving warehouse and fulfilment performance improvements
- Highly analytical, with hands‑on experience using KPIs, productivity metrics, and data to drive results
- Experience managing operational budgets and cost performance
- Background leading operational change, process improvement, WMS, or automation initiatives
- Comfortable operating in fast‑paced, scaling environments
This is a key role in ensuring Gymshark’s logistics operations are high‑performing, scalable, and ready to support continued growth.
Onsite Collaboration: Due to the hands-on and highly collaborative nature of the work within our Supply Chain team, we have a minimum expectation of THREE days per week onsite at our Gymshark HQ. This ensures we can work closely together to innovate, problem-solve, and deliver world-class products for our community.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (HQ/IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Ready to apply?
Apply to Gymshark
OVERVIEW:
WHAT YOU'LL BE DOING:
- Working on features and bugs to help your team deliver high-quality work on time
- Using Golang to build and maintain APIs, services and integrations
- Implement event driven solutions to support critical business processes
- Creating, maintaining and developing CI/CD pipelines
- Building scalable and valuable software leveraging AWS Serverless technologies such as; Lambda, EventBridge, SQS, DynamoDB
- Focus on creating testable, maintainable and scalable code, following Tech standards
- Following an Agile development approach
- Maintaining existing services, ensuring a high standard of observability and proactive monitoring, in addition to responding to incidents. (Especially during peak sale periods which is critical to business success!)
WHAT YOU'LL NEED:
Essential Criteria:
- Must have experience in software engineering and writing production code in Golang or another strict typed language in a commercial engineering environment
- Experience working in an agile environment
- Experience building or maintaining scalable API's
- Experience using cloud based platforms (AWS, GCP or Azure)
- Experience using Git
- Experience implementing quality and testing best practices within the services you produce, such as unit testing and contract testing
Preferred Skills:
- Experience using cloud based serverless services (such as AWS Lamba, Google Cloud Run or Azure Functions)
- Must have a demonstrable knowledge building and maintaining CI/CD pipelines
- Experience designing, setting up databases as well as have an understanding of relational and non-relational approaches
- An understanding of Event Driven Architecture concepts
- Experience understanding branching strategies
CLOSING DATE:
27th April 2026
LOCATION:
Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.
ABOUT US.
We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Ready to apply?
Apply to Gymshark