What you'll do:

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers;
• Stay up to date on industry news and understand the social media landscape;
• Become an expert on our brand, business, and SaaS product;
• Own the full sales cycle from initial outreach through to closing deals.

How you'll do it:

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, and other platforms;
• Lead discovery calls, product demonstrations, and commercial discussions with prospects;
• Make an average of 120 targeted outbound activities to prospects week, with the goal of progressing and closing opportunities;
• Manage and maintain a pipeline of interested prospects and progress deals through each stage of the sales cycle;
• Engage in training and development programs.

What you'll have:

• A background in managing the full sales cycle from start to finish;
• Experience selling multiple products, selling to mid-market and enterprise organisations and understand how to navigate procurement;
• Excellent written and spoken English skills;
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets;
• Ability to execute and take responsibility;
• Coachability and self-awareness;
• Team player attitude because we believe the teamwork makes the dreamwork;
• Ability to thrive in a quota driven environment with longer and more complex sales cycles;
• Experience managing and closing deals 

What we offer:

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to senior sales roles or leadership positions or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success;
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our Melbourne office is situated on Flinders street, in the heart of a vibrant area
• filled with cafés, restaurants, and convenient access to public transport.

We are currently looking for a Account Executive to join our team! The Account executive is responsible to understand the scope and context of the Sales strategy and assume a lead role in supporting and driving growth in assigned accounts. This job collaborates with clients and internal stakeholders to plan, drive, execute, and report on sales performance analytics and successfully achieve projected sales targets for accounts of a small to medium market value.

What you'll do

• Develops, fosters and sustains high-level relationships to serve as a trusted consultant with clients, leaders and stakeholders.
• Manages to understand client's customers brands, competition and challenges, and anticipate changing business priorities to optimize and drive account growth.
• Grows the portfolio through proactive new business development and right-selling of appropriate service/products to clients.
• Collaborates with internal stakeholder teams to analyze, mitigate and resolve client's business and service challenges.
• Executes all phases of the sales process including client presentations, proposals, contract negotiations, and final close.
• Monitors and tracks the efficient administrative processing of client account management inclusive of but not limited to; partnering with internal support teams, crafting and negotiating agreements / service level agreements and renewals, and preparing overage reports.
• Orchestrates the ongoing monitoring and reporting of client's sales performance analytics in alignment to projected sales growth.
• Understands Cision's evolving product and technology developments and proactively monitors industry trends and best practices to enhance overall service delivery and client experience.
• Liaises with industry associations and actively networks for new business opportunities.
• Manages day-to-day sales development operations.

What you'll bring

• Bachelor's degree (or equivalent) in business administration, communications, marketing or a related field is an asset.
• Minimum of 3 - 5 years of new business tech sales experience required
• Expertise within a global media distribution organization is a strong asset.
• Working knowledge and proven track record of success with SaaS sales and/or cloud methodology is required.
• Working knowledge and success attaining sales targets and building the sales pipeline.
• Working knowledge of Salesforce or similar CRM software coupled with reporting capabilities.
• Demonstrated ability to build relationships, persuade and influence clients, leaders and stakeholders.
• You stay up to date on the latest sales methodologies, tools, best practices and processes in the industry / marketplace.

We are currently looking for a Account Executive to join our team! The Account executive is responsible to understand the scope and context of the Sales strategy and assume a lead role in supporting and driving growth in assigned accounts. This job collaborates with clients and internal stakeholders to plan, drive, execute, and report on sales performance analytics and successfully achieve projected sales targets for accounts of a small to medium market value.

What you'll do

• Develops, fosters and sustains high-level relationships to serve as a trusted consultant with clients, leaders and stakeholders.
• Manages to understand client's customers brands, competition and challenges, and anticipate changing business priorities to optimize and drive account growth.
• Grows the portfolio through proactive new business development and right-selling of appropriate service/products to clients.
• Collaborates with internal stakeholder teams to analyze, mitigate and resolve client's business and service challenges.
• Executes all phases of the sales process including client presentations, proposals, contract negotiations, and final close.
• Monitors and tracks the efficient administrative processing of client account management inclusive of but not limited to; partnering with internal support teams, crafting and negotiating agreements / service level agreements and renewals, and preparing overage reports.
• Orchestrates the ongoing monitoring and reporting of client's sales performance analytics in alignment to projected sales growth.
• Understands Cision's evolving product and technology developments and proactively monitors industry trends and best practices to enhance overall service delivery and client experience.
• Liaises with industry associations and actively networks for new business opportunities.
• Manages day-to-day sales development operations.

What you'll bring

• Bachelor's degree (or equivalent) in business administration, communications, marketing or a related field is an asset.
• Minimum of 3 - 5 years of new business tech sales experience required
• Expertise within a global media distribution organization is a strong asset.
• Working knowledge and proven track record of success with SaaS sales and/or cloud methodology is required.
• Working knowledge and success attaining sales targets and building the sales pipeline.
• Working knowledge of Salesforce or similar CRM software coupled with reporting capabilities.
• Demonstrated ability to build relationships, persuade and influence clients, leaders and stakeholders.
• You stay up to date on the latest sales methodologies, tools, best practices and processes in the industry / marketplace.

We are currently looking for a Account Executive to join our team! The Account executive is responsible to understand the scope and context of the Sales strategy and assume a lead role in supporting and driving growth in assigned accounts. This job collaborates with clients and internal stakeholders to plan, drive, execute, and report on sales performance analytics and successfully achieve projected sales targets for accounts of a small to medium market value.

What you'll do

• Develops, fosters and sustains high-level relationships to serve as a trusted consultant with clients, leaders and stakeholders.
• Manages to understand client's customers brands, competition and challenges, and anticipate changing business priorities to optimize and drive account growth.
• Grows the portfolio through proactive new business development and right-selling of appropriate service/products to clients.
• Collaborates with internal stakeholder teams to analyze, mitigate and resolve client's business and service challenges.
• Executes all phases of the sales process including client presentations, proposals, contract negotiations, and final close.
• Monitors and tracks the efficient administrative processing of client account management inclusive of but not limited to; partnering with internal support teams, crafting and negotiating agreements / service level agreements and renewals, and preparing overage reports.
• Orchestrates the ongoing monitoring and reporting of client's sales performance analytics in alignment to projected sales growth.
• Understands Cision's evolving product and technology developments and proactively monitors industry trends and best practices to enhance overall service delivery and client experience.
• Liaises with industry associations and actively networks for new business opportunities.
• Manages day-to-day sales development operations.

What you'll bring

• Bachelor's degree (or equivalent) in business administration, communications, marketing or a related field is an asset.
• Minimum of 3 - 5 years of new business tech sales experience required
• Expertise within a global media distribution organization is a strong asset.
• Working knowledge and proven track record of success with SaaS sales and/or cloud methodology is required.
• Working knowledge and success attaining sales targets and building the sales pipeline.
• Working knowledge of Salesforce or similar CRM software coupled with reporting capabilities.
• Demonstrated ability to build relationships, persuade and influence clients, leaders and stakeholders.
• You stay up to date on the latest sales methodologies, tools, best practices and processes in the industry / marketplace.

We are currently looking for a Account Executive to join our team! The Account executive is responsible to understand the scope and context of the Sales strategy and assume a lead role in supporting and driving growth in assigned accounts. This job collaborates with clients and internal stakeholders to plan, drive, execute, and report on sales performance analytics and successfully achieve projected sales targets for accounts of a small to medium market value.

What you'll do

• Develops, fosters and sustains high-level relationships to serve as a trusted consultant with clients, leaders and stakeholders.
• Manages to understand client's customers brands, competition and challenges, and anticipate changing business priorities to optimize and drive account growth.
• Grows the portfolio through proactive new business development and right-selling of appropriate service/products to clients.
• Collaborates with internal stakeholder teams to analyze, mitigate and resolve client's business and service challenges.
• Executes all phases of the sales process including client presentations, proposals, contract negotiations, and final close.
• Monitors and tracks the efficient administrative processing of client account management inclusive of but not limited to; partnering with internal support teams, crafting and negotiating agreements / service level agreements and renewals, and preparing overage reports.
• Orchestrates the ongoing monitoring and reporting of client's sales performance analytics in alignment to projected sales growth.
• Understands Cision's evolving product and technology developments and proactively monitors industry trends and best practices to enhance overall service delivery and client experience.
• Liaises with industry associations and actively networks for new business opportunities.
• Manages day-to-day sales development operations.

What you'll bring

• Bachelor's degree (or equivalent) in business administration, communications, marketing or a related field is an asset.
• Minimum of 3 - 5 years of new business tech sales experience required
• Expertise within a global media distribution organization is a strong asset.
• Working knowledge and proven track record of success with SaaS sales and/or cloud methodology is required.
• Working knowledge and success attaining sales targets and building the sales pipeline.
• Working knowledge of Salesforce or similar CRM software coupled with reporting capabilities.
• Demonstrated ability to build relationships, persuade and influence clients, leaders and stakeholders.
• You stay up to date on the latest sales methodologies, tools, best practices and processes in the industry / marketplace.

• Job focus: B2B, solution selling, hunter-focused
• Job type: Permanent (instead of fixed-term role); Individual contributor (instead of people manager role); hire as Consultant (instead of employee, from social contribution & tax perspective)
• Work Mode: Hybrid  (i.e., 3 days in the office and 2 days work from home)
• Working environment: MNC Culture, Friendly Working Environment
• Benefit: Public holiday plus Company Holiday 4 days, Annual Leave 15 days, Full Pay Sick Leave, Global Employee Assistance Programme (EAP); Comprehensive Medical Insurance Coverage
• Office Location: Sonatus Building, 15 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role

A Customer Success Director owns the relationships with our biggest and most strategic clients, supporting them as they use Cision’s and Brandwatch’s product suite to make key decisions across their organisations.

The mission of the Customer Success team is to build a deep understanding of our clients’ businesses, help them overcome strategic challenges, ensure full adoption of our technology and services, and identify opportunities to demonstrate the impact our solutions have on the way they operate.

Duties and Responsibilities

The role includes, but is not limited to, the following responsibilities:

• Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services
• Work closely with clients to ensure they are equipped to successfully adopt Cision and Brandwatch technologies, and that their investment helps them achieve their business objectives
• Build strong relationships with key stakeholders, developing active Cision champions and executive sponsors within each account, positioning yourself as a trusted advisor
• Document client feedback and product requests, advocating for them internally to help shape our product roadmap in line with customer needs
• Partner with clients to establish strategic plans, goals, and key performance indicators, and support them in achieving these objectives
• Conduct regular account analysis and planning to identify and mitigate potential customer health risks, while also identifying opportunities for growth
• Foster customer advocacy and identify co-marketing opportunities that benefit both the client’s organisation and Cision

Essential Skills and Experience

• Prior experience as a Senior Customer Success Manager/Director, Account Manager/Director, or in a similar role
• Proven track record of success in a Customer Success environment, with a focus on increasing customer satisfaction, adoption, and retention
• Proven ability to build executive-level relationships at a strategic level
• Demonstrated experience developing and executing strategic account plans
• Experience working with global enterprise clients across multiple teams and regions
• Proven ability to drive continuous value from a SaaS product suite
• Fluency in German and English (minimum C1 level)
• Excellent written and verbal communication skills with strong attention to detail and analytical thinking
• Experience working with digital marketing or social media solutions within a SaaS environment
• A proactive approach to work, with the ability to operate autonomously

What We Offer

• Capital-forming benefits and pension scheme
• Flexible working hours and hybrid working options
• Commuter card subsidy
• Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
• Modern office located in Gateway Gardens, Frankfurt
• Professional development opportunities within a global and market-leading company
• Exposure to the international media landscape
• A dynamic and collaborative global team
• Opportunity to work independently in an innovative environment
• A value-driven and team-oriented culture
• Option to work from abroad for a defined period

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid

The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role

As a Customer Success Manager, you will be responsible for the overall customer health, experience, and relationship management for a portfolio of strategic customers. The Customer Success Manager will work closely with a range of internal stakeholders and departments to drive strong adoption of our products and services and deliver a world-class experience for our customers.

Duties and Responsibilities

The role includes, but is not limited to, the following responsibilities:

• Develop trusted advisor relationships with customer executive sponsors, ensuring activities are closely aligned with the customer's business case and strategy, enabling them to realize the full value of Cision’s and Brandwatch’s solutions
• Drive customer adoption by overseeing onboarding, training, and the development of best practices to continually deliver value and maximize return on the customer’s investment
• Manage account renewals for your customer base, collaborating with Account Managers on quarterly business reviews, retention strategies, and upsell initiatives
• Identify opportunities to expand the use of the platform, services, and integrations within the customer’s business processes
• Identify and escalate key customer product requirements while managing customer expectations on an ongoing basis
• Act as a coach and trusted advisor to customers by regularly sharing best practices and leveraging lessons learned
• Maintain accurate CRM records for customer accounts and opportunities
• Work closely with Product Support teams to ensure customer technical issues are addressed effectively
• Fluency in German and English (minimum C1 level)
• Strong written and verbal communication skills with a detail-oriented and analytical approach

Essential Skills and Experience

• Relevant work experience in a customer-facing role
• Excellent presentation, written, and verbal communication skills
• Strong understanding of the (social) media landscape and media monitoring tools
• Experience working with global customers across multiple teams and regions
• Proven track record of developing and executing strategic account plans
• Ability to build executive-level relationships and champions
• Ability to troubleshoot and problem-solve under pressure
• Analytical, strategic, and insightful mindset
• Ability to work autonomously with a proactive approach

What We Offer

• Capital-forming benefits and pension scheme
• Flexible working hours and hybrid working options
• Commuter card subsidy
• Subsidy for our partner EGYM Wellpass, giving access to 7,500 premium fitness and wellness options
• Modern office located in Gateway Gardens, Frankfurt
• Professional development opportunities within a global and market-leading company
• Exposure to the international media landscape
• A dynamic and collaborative global team
• Opportunity to work independently in an innovative environment
• A value-driven and team-oriented culture
• Option to work from abroad for a defined period

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Hybrid

The day-to-day working language with colleagues, as well as reporting and analysis, will primarily be German. However, as Cision is a global company and our Talent Acquisition team operates internationally, please submit your CV in English so we can review your application.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

What you’ll do

• Design, implement, and improve reliable, scalable, performant, and secure production platforms and services.
• Work closely with cross-functional teams to build and maintain resilient infrastructure and deployment patterns.
• Support and guide engineers across the organisation, promoting strong engineering standards and operational best practice.
• Participate in a 24x7 on-call rotation to support critical services and ensure platform availability.
• Drive standardisation, automation, and documentation to improve consistency, reduce operational overhead, and support knowledge sharing.
• Contribute across the full lifecycle of platform and service delivery, from design and build through to operation and optimisation.

Essential skills and experience

• 3+ years of experience in DevOps, SRE, platform engineering, or software engineering roles.
• Strong Kubernetes experience, with a solid understanding of containers and container orchestration.
• Hands-on experience with infrastructure as code tools such as Terraform, Ansible, or Puppet.
• Programming skills in at least one object-oriented language, along with scripting and automation capability.
• Good understanding of security principles and best practices across infrastructure, platforms, and services.
• Hands-on experience in one or more major cloud platforms, with exposure to AWS, GCP, or OCI.
• Monitoring, alerting, and observability experience using tools such as Prometheus, Grafana, or similar platforms.
• Solid understanding of networking fundamentals and distributed systems.
• Strong Linux and/or Windows systems administration experience.
• Experience with software delivery automation, CI/CD pipelines, and secure SDLC practices, including exposure to static and dynamic security testing.
• Good understanding of SRE concepts such as SLIs, SLOs, SLAs, toil reduction, availability, and observability.
• Experience managing and supporting Elasticsearch in production is beneficial.

• Additional Premium Health insurance
• Life Insurance
• Food vouchers equal to 70 Euro per month
• Holiday: 25 days vacation and 4 Wellness day per year
• Flexible benefits (Re:benefits)
• Full Calm subscription
• 24/7 Employment Assistance Program

This role is responsible for designing, implementing, and optimizing digital customer experiences that support onboarding, product adoption, engagement, and retention within a SaaS environment. The position applies analytical thinking, platform capabilities, and cross-functional collaboration to enhance user journeys, improve lifecycle outcomes, and drive measurable improvements in digital interactions in alignment with established policies and business objectives.

Essential Duties & Responsibilities

• Design and manage digital engagement initiatives, such as in-application messaging, guided product experiences, knowledge resources, and lifecycle communications, to support customer onboarding, feature adoption, and retention objectives.
• Analyze user behavior, engagement metrics, and product usage data to identify trends, diagnose experience gaps, and recommend data-informed improvements to digital touchpoints.
• Configure and maintain digital experience elements within approved platforms, ensuring accuracy, consistency, and alignment with brand, product, and customer experience standards.
• Partner with cross-functional stakeholders, such as product management, customer success, marketing, and operations, to align digital experience initiatives with product updates, customer lifecycle milestones, and organizational priorities.
• Plan and coordinate digital experience projects, including defining scope, timelines, dependencies, and success measures, while monitoring progress and mitigating risks within established guidelines.
• Evaluate the effectiveness of digital engagement activities through performance reporting, experimentation, and structured feedback, documenting insights and recommending enhancements to improve user satisfaction and business outcomes.
• Contribute to the development and maintenance of best practices, documentation, and scalable frameworks that support consistent digital experience delivery across markets and functions.
• Ensure digital engagement activities adhere to internal policies, data governance standards, and user experience guidelines.
• Perform other duties and responsibilities as required to support business needs.

Job Level Competencies

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has a general understanding of the industry’s practices, techniques and standards.
• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
• Actions may impact on the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Qualifications

• Typical experience: 3+ years in related role or experience.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Demonstrated ability to design and manage digital engagement or customer experience initiatives within a SaaS or technology-enabled environment.
• Proficiency in interpreting user behavior data and translating insights into actionable recommendations that improve digital experiences.
• Experience working with digital engagement or customer experience platforms and applying configuration capabilities within established parameters.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to exercise sound judgment within defined policies and procedures.
• Effective project coordination skills, including planning, prioritization, and management of multiple concurrent initiatives.
• Strong written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams.
• Ability to adapt to evolving business priorities and apply structured approaches to continuous improvement.

Preferred Qualifications

• Education: University degree preferred.
• Experience supporting digital onboarding, product adoption, or lifecycle engagement strategies in a subscription-based or SaaS business model.

Job Summary: The position is responsible for managing and developing high-performing technical teams within the Engineering and Technology function. It provides strategic and operational leadership across a range of engineering disciplines to ensure the delivery of scalable, secure, and high-quality solutions aligned with organizational goals.

Essential Duties & Responsibilities

• Lead engineering teams across diverse technical areas, ensuring delivery of solutions that meet business, technical, and security requirements.
• Translate organizational goals into actionable engineering plans and roadmaps, aligning team priorities with strategic objectives.
• Collaborate with cross-functional partners to define product and platform strategies, influence technical direction, and support prioritization.
• Drive adoption of scalable architectures, development standards, automation, and operational excellence practices.
• Foster a culture of innovation, accountability, and continuous improvement.
• Manage team performance, coaching, and development to support engagement and career growth.
• Monitor key engineering metrics (e.g., velocity, quality, system health) to guide continuous improvement and inform decision-making.
• Contribute to technical planning, budgeting, workforce design, and capacity forecasting.
• Advocate for team needs while balancing delivery expectations, stakeholder alignment, and resource constraints.
• Perform other duties and responsibilities as required to support business needs.

Job Level Specifications

• Provides leadership and direction through managers and senior managers. Accountable for the performance and results of a major function that has cross-organizational impact and is comprised of multiple departments and/or teams.
• Establishes policies appropriate for the function. Interprets and recommends modifications to enterprise-wide policies and practices. Adapts and executes functional business plans and contributes to the development of functional strategies.
• Responsible for efficient utilization of significant resources within the function.
• Objectives are defined in collaboration with senior management and results assessed with a long-term perspective. Decisions are guided by functional strategy and priorities.
• Collaborates with senior management and others concerning matters of significance to the company. Routinely conducts briefings for senior management and/or key external contacts. Influences senior management or customers/clients.
• Decisions are likely to have a serious impact on the overall success or failure of a function. Erroneous decisions or recommendations result in critical delays or modifications to company objectives and cause long-term harm to business operations.

Minimum Qualifications

• First-level and/or advanced university degree preferred.
• 15+ years in related role or experience including 5+ years in management.
• Experience managing engineering teams with responsibility for delivering strategic technical outcomes.
• Background in software, infrastructure, data, security, or related engineering disciplines.
• Demonstrated ability to align team execution with organizational vision and technical roadmaps.
• Strong leadership, communication, and stakeholder management skills.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.

Preferred Qualifications

• Experience contributing to or leading strategic planning, transformation initiatives, or organizational scaling efforts.
• Familiarity with product lifecycle management, Agile delivery, DevOps, or site reliability practices.
• Experience managing multidisciplinary and/or globally distributed teams.
• Understanding of business metrics, risk management, and regulatory considerations in technical environments.

As an Engineering Manager, your primary responsibilities include: 

 Maintaining and improving current systems while designing and implementing new ones 

• Uphold a high-quality standard in the backend stack in collaboration with other teams 

• Deliver well-tested and scalable solutions. 

• Collaborating with customers and business teams to translate requirements into technical documentation and architectural drawings 

• Monitoring systems and optimizing their performance and reliability 

• Mentoring and guiding junior members of the team and participating in the interviewing process for new candidates 

• Proactively share and debate best practices with your peers. 

• Coordinating with other departments to avoid duplicated efforts 

• Developing solutions using modern technologies 

• Understanding data storage engines, data processing pipelines, and APIs 

• Writing well-documented, elegant, and self-testing code 

• Communicating effectively with colleagues and management to ensure we're building the right thing at the right time. 

What you have: 

• Minimum 5+ years hands-on experience on a production system as developer. 

• Solid understanding of APIs and contracts. 

• Solid understanding of micro-services and domain-driven design. 

• Excellent knowledge of Java, we are using Java 21. 

• Intimate knowledge of the Spring Framework and the Spring ecosystem (although other similar frameworks are also fine). 

• Experience with highly distributed, event-driven systems 

• Experience with relational (e.g. PostgreSQL, MySQL) and NoSQL (e.g. Elasticsearch, Bigtable, Redis) databases. 

• In-depth knowledge of RESTful APIs, their design and implementation. 

• Working knowledge of messaging technologies, Apache Kafka is a plus. 

• Experience in building and debugging complex systems. 

• Some exposure to reactive programming (is welcome). 

• A record of coaching & mentoring other team members. 

• Willingness and aptitude to influence the technical, architectural direction of our product. 

• Proficiency with Docker and Kubernetes 

• The ability to write concise, to the point and idiomatic code in Java. 

• Knowledge of unit testing frameworks and end-to-end testing. 

• Excellent skills in communication and teamwork. 

• Adaptable, resourceful and able to share your knowledge with the rest of the team. 

• Fluency in English. 

We’re looking for a skilled JavaScript/TypeScript Engineer to join Brandwatch’s Listen team. You’ll help build and evolve a data-rich, customizable web application embedded within our partners’ platforms, enabling “light social listening” capabilities. 

This product allows partners to understand, explore, and engage with their customers across social media through actionable digital consumer insights. 

You’ll work within a cross-functional, autonomous team, collaborating closely with product managers, designers, and backend engineers to deliver high-quality features end-to-end. 

What You’ll Do 

• Build and maintain scalable frontend features using React and TypeScript
• Develop responsive, high-quality UI components following modern React best practices
• Manage application state and async data flows using Redux Toolkit and React Query
• Integrate with backend APIs, handling loading, error, and authentication states effectively
• Monitor and improve frontend performance
• Troubleshoot, debug, and resolve production issues
• Write and maintain automated tests using Vitest and React Testing Library
• Participate in code reviews and contribute to engineering standards and best practices
• Collaborate with cross-functional teams to refine requirements and deliver features 

Must-Have Skills 

• Solid experience building applications with React and TypeScript
• Strong understanding of JavaScript, HTML, and CSS
• Experience with state management and async data handling (Redux Toolkit, React Query)
• Proven experience integrating with REST APIs
• Familiarity with modern frontend tooling (Vite, ESLint, Prettier, Git)
• Testing experience with Vitest/Jest and React Testing Library
• Experience with component libraries (e.g. MUI) and modern styling approaches (CSS-in-JS)
• Strong debugging and problem-solving skills
• Good communication and collaboration skills 

Nice to Have 

• Experience with Node.js and Express
• Familiarity with PostgreSQL
• Experience with data visualization libraries (e.g. Recharts, D3)
• Internationalization experience (e.g. i18next)
• Experience with Storybook for component development and documentation
• Understanding of frontend performance optimization techniques 

What Success Looks Like 

• Delivers well-scoped features independently with minimal rework
• Writes reliable, maintainable tests for new and existing functionality
• Proactively identifies risks and communicates clearly
• Contributes positively to team collaboration and engineering culture 

Please note that this position is only available to candidates who are currently residing in Hungary. Unfortunately, we are unable to consider applicants outside of the country.

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.

Key Responsibilities

• Business Analysis & Stakeholder Partnership
  • Act as the primary analytics partner to senior commercial stakeholders across Sales, Marketing, Customer Success, and Revenue Operations.
  • Apply strong business analysis discipline — translating ambiguous business questions into well-scoped requirements, clear success criteria, and structured analytical briefs before any build begins.
  • Proactively surface insights, trends, risks, and opportunities that inform decision-making at leadership level.
  • Support strategic initiatives such as CRM consolidation, demand intelligence optimization, territory and book-of-business changes, and forecasting improvements.
  • Own end-to-end project management of analytics deliverables — from requirements gathering and prioritization through to delivery, adoption, and iteration — ensuring stakeholders are informed and timelines are met
• Communication, Enablement & Influence
  • Demonstrate exceptionally strong communication skills across all levels of the organisation — from crafting executive narratives for senior leadership forums to running hands-on enablement sessions for managers and frontline sales representatives.
  • Translate complex data, AI outputs, and analytical findings into plain-language stories that drive clarity, confidence, and action.
  • Design and deliver enablement programmes that help managers and reps understand, trust, and act on dashboards, KPIs, and AI-generated insights — building genuine data literacy across the Revenue Organisation rather than dependency on the BI team.
  • Champion clear, consistent communication of what metrics mean, how they are calculated, and why they matter — removing ambiguity at every level.
  • Influence without authority; build credibility with senior stakeholders through the quality of insight and the integrity of the underlying data.

• Analytics, Reporting & Insight
  • Own the design and delivery of executive-level dashboards and self-service reporting, primarily using Power BI.
  • Ensure consistent definitions and calculations for revenue KPIs, North Star metrics, and commercial performance indicators.
  • Conduct deep-dive analyses to diagnose performance issues and recommend actionable next steps.
  • Write and optimise advanced SQL queries to extract, transform, and validate data across our Databricks data warehouse and connected source systems.
  • Leverage Databricks as the central analytical platform — working within notebooks, SQL warehouses, and the broader Lakehouse environment to build reliable, scalable analytical outputs.

• AI & LLM Integration
  • Be a power user and internal advocate of LLM-based tools, including Microsoft Copilot and Anthropic Claude (including Claude Code), using them to accelerate analysis, generate and review SQL, draft communications, and surface insight more efficiently.
  • Help define and create LLM agents for the Go To Market organisation – connecting context to frontline AI tools such as MS Copilot and Salesloft.
  • Proactively identify opportunities to embed LLM and AI capabilities into BI workflows, dashboards, and analytical processes — raising the ceiling of what the team can deliver.
  • Work with the Senior Manager of BI to evaluate and scale AI-assisted analytics approaches across the team, including the use of Databricks' native LLM and AI capabilities.
  • Help commercial stakeholders and frontline teams understand and appropriately trust AI-generated outputs — building confidence in AI tools through clear explanation, demonstration, and enablement.

• Data Modelling & Quality
  • Partner with Data Analytics Engineers to define analytical data models that support revenue, pipeline, customer lifecycle, and performance reporting.
  • Validate data accuracy and integrity across the analytics layer, proactively identifying and resolving issues before they impact decision-making.
  • Contribute to data governance standards, metric documentation, and reporting best practices.
• Technology & Tooling Context
  • • The Lead Business Analyst will work within a modern BI and revenue intelligence stack, including:
    • Layer Tools
    • Data Warehouse & Analytics Databricks (central data warehouse with LLM capabilities)
    • BI & Visualisation Power BI
    • AI & LLM Tooling Microsoft Copilot, Anthropic Claude, Claude Code, Databrick Genie, Databricks hosted LLM models
    • Core Commercial Systems Salesforce (multiple instance), PlanHat, &
    • Revenue & Demand
    • Intelligence Clay
    • Sales Enablement &
    • Engagement Salesloft (including AI and conversational intelligence) & HighSpot
    • A strong understanding of how these systems connect — and how data flows end-to-end from source systems to executive dashboards and frontline tools — is essential.
• Required Experience & Skills

• • 8+ years of experience in a Business Analysis, Analytics, or BI within a SaaS or technology-driven organisation.
  • Experience supporting RevOps, Sales Operations, or Commercial Analytics teams.
  • Advanced SQL skills — comfortable writing complex queries, debugging data issues, and working directly within a cloud data warehouse environment; Databricks experience strongly preferred.
  • Strong business analysis capability — proven ability to scope, structure, and document analytical requirements with rigour before moving into delivery.
  • Proven project management skills — able to manage multiple concurrent workstreams, set and meet deadlines, and maintain clear stakeholder communication throughout.
  • Exceptionally strong communication skills — a natural and compelling communicator in written and verbal form, equally effective presenting strategy to a VP as running a training session for a team of account executives.
  • Demonstrated experience designing and delivering stakeholder enablement on data, dashboards, or analytics tooling — not just building outputs, but ensuring they are understood and adopted.
  • Proven experience delivering executive-ready dashboards and self-service reporting (Power BI preferred).
  • Strong commercial and revenue-focused business acumen.
  • Active and confident user of LLM tools such as Microsoft Copilot or Anthropic Claude in a professional analytical context.
• Preferred Experience

• • Hands-on experience with Databricks — including SQL warehouses, notebooks, and the Lakehouse architecture.
  • Experience using Claude Code or similar AI coding assistants to accelerate SQL development, data validation, or analytical scripting.
  • Familiarity with CRM and GTM analytics — Salesforce, pipeline reporting, forecasting, MEDDPICC, territory models.
  • Hands-on Experience with Clay
  • Ideally experience with Python (e.g. connecting to APIs)
  • Exposure to building or scaling data literacy programmes within a commercial organisation.
• What Success Looks Like

• Leaders trust the dashboards and insights/recommendations produced and use them to run the business with confidence.
• Managers and frontline reps understand and act on data, insights, and AI outputs — because this role has invested in enabling them, not just building for them.
• KPIs and metrics are clearly defined, consistently applied, and widely adopted across the organisation.
• LLM and AI tools are meaningfully embedded into BI workflows, improving speed, quality, and reach of analytical output.
• The BI team is seen as a strategic partner — not just a reporting function.
• Data quality issues are proactively identified and resolved before impacting decision-making.
• Projects are delivered on time, with clear communication and minimal surprises for stakeholders.

About the Role

We’re looking for a Lead DevOps Engineer (Observability & Developer Experience) to take ownership of two key areas within our engineering operations. You’ll work closely with the engineering teams responsible for our observability platform and developer tools, helping to ensure our systems are reliable and our developers are empowered with efficient workflows. In this role, you’ll shape the technical direction for monitoring, logging, CI/CD, and automation initiatives across the organization, while staying hands-on with engineering work. You’ll also collaborate with teams across the company to drive continuous improvement and innovation.

What You’ll Do

• Lead and contribute to a team of DevOps/SRE engineers focused on Observability (monitoring, logging, alerting) and Developer Experience (CI/CD pipelines, internal developer tools).
• Help define the roadmap and vision for observability and developer productivity, aligning with business and engineering needs.
• Design, implement, and operate monitoring and logging infrastructure, ensuring robust visibility into system health and performance.
• Build and maintain CI/CD pipelines and automation frameworks that enable fast, safe deployments and improve developer workflows.
• Collaborate with other engineering and product teams to drive cross-functional initiatives and ensure reliability and efficiency are embedded into our services.
• Establish and share best practices for infrastructure management, incident response, and post-mortems.
• Contribute to defining and implementing AI tooling and standards across the company, ensuring developers have access to scalable and secure AI platforms.

What You’ll Bring

• 5+ years of experience in DevOps, SRE, or Infrastructure Engineering, including some experience leading or mentoring other engineers.
• Hands-on expertise in observability practices and tools (e.g., Prometheus, Grafana, ELK stack) and familiarity with SRE principles.
• Experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI) and Infrastructure as Code practices.
• Knowledge of cloud platforms (AWS and/or GCP) and container orchestration (Kubernetes), and experience building scalable systems.
• Strong collaboration and communication skills, with experience working across teams (development, QA, product).
• Passion for automation, reliability, and developer efficiency, with a mindset of continuous improvement.

Preferred (Not Essential)

• Experience leading DevOps/SRE transformations or implementing reliability engineering practices at scale.
• Previous software engineering experience.

Why Join Us?
This role is perfect for someone who wants to stay hands-on technically while also mentoring and influencing a team. You’ll have a direct impact on the reliability and efficiency of our engineering systems and help shape the way our developers work every day.

1. Distribution:

• Output clients’ copy in timely fashion.
• Ensure accurate distribution to correct circuit at specified time.
• Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.

2. Editorial:

• Proofread and format press releases written by our clients for delivery to the media.
• You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
• Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
• Ensure accuracy, attribution and acceptability of clients’ copy.
• Ensure regulatory headline and content accuracy of clients’ copy

• Promote a client-focused culture at all times.
• Instigate initiatives and processes to build, develop and maintain excellent business relationships.
• Understand clients’ needs and objectives.
• Maintain an excellent knowledge of all PR Newswire products and services.
• Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
• Maintain and develop relations with internal clients to achieve excellent service delivery.
• Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.

• Ensure all jobs are prioritised, distributed and fulfilled correctly.
• Quickly learns the functions of the support tools and systems to process customers’ requests.
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
• Maintain company websites ensuring incoming service feeds are accurately mapped.

• Minimum 2-3 years of experience in Content Editing and Customer Support
• Outstanding written and verbal English communication and grammar skills
• The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
• Ability to closely follow all policies and procedures.
• Excellent organisation and time-management skills with a high attention to detail
• A customer-centric mindset with a passion to help and provide a good service
• An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
• The ability to effectively communicate with internal/external stakeholders.
• Problem solver
• Good analytic skill

Job Summary: The Payroll and HR Administrator is responsible for processing payroll for employees, maintaining accurate payroll records, and ensuring compliance with relevant laws and regulations. This role requires strong attention to detail, confidentiality, and knowledge of payroll systems.

Key Responsibilities

• Process monthly payroll for employees
• To work closely with Payroll vendors, Finance team and to provide general HR support.
• Support business goals and create a positive and dynamic environment.
• Effectively work with business to drive and maintain a proactive audit that facilitates smooth Payroll and maintaining records in a timely manner.
• With expertise in the areas of Payroll and Admin activities, this role encompasses a broader spectrum of activities related to calculation, distribution of employee salaries, handling employee queries and conduct Induction/Exit Interviews.
• Accurate and timely payroll processing is crucial for maintaining employee satisfaction and compliance with legal regulations (as per labor laws).
• Handling employee concerns and fostering a culture that aligns with the organization's values.
• Ensure compliance with local, state, and central payroll laws and regulations
• Note Payroll inputs, Handle PF queries, conduct Induction and Exit interviews.
• Coordination with Payroll vendor, Employee Benefits and PF Team.
• Manage end-to-end Payroll process and PF related activities.
• Ensures maintenance of tools and systems related to Payroll.
• Support team with the overall administration activities as/when required.
• Participates as team member on the HR initiatives.
• Performs other duties as required.
• Handle payroll-related inquiries from employees
• Reconcile payroll accounts and resolve discrepancies
• Coordinate with HR and finance departments
• Submit payroll reports and filings to relevant authorities
• Manage year-end processes (e.g., tax forms, reports)

Skills and Qualifications

• Proven experience in payroll administration or a similar role
• Strong understanding of labor laws and tax regulations
• High level of accuracy and attention to detail
• Strong numerical and analytical skills
• Excellent organizational and time management skills
• Confidentiality and integrity when handling sensitive information
• Proficiency in Microsoft Excel and other office tools

Education and Experience

• Minimum – Degree in any field with relevant experience
• 3+ years of relevant experience

We are growing our Product Design team and are looking for someone with flair, passion and grace to join us on our quest to build amazing SaaS products which push the boundaries of convention and make our customers sing out loud with delight.

Unwavering user advocacy paired with excellent collaboration and communication skills are key to succeeding in this role. You’ll be working directly within a cross-functional team of talented Product Managers, Marketers, Data Scientists and Developers to deliver consistently brilliant and delightful product experiences. You’ll also have weekly direct contact with customers to understand their requirements, evaluate customer research and translate those findings into exciting opportunities.

If you are a talented Product designer who is motivated by any of the above and wants to work in a collaborative design team where your ideas count and can tangibly make a difference, then this could be the perfect role for you.

About the team you’ll be joining
You’ll join one of our product teams focused on the Social Media Management solution, taking on the design role alongside a product manager and engineers—together forming a tightly aligned product trio.

You must:
Have at least 2 years aggregated commercial experience working as a Product Designer on digital products (web apps/SaaS)
Present a portfolio during your interview that demonstrates excellence in your craft and shows us your process of translating outcomes into outputs
Be able to design and deliver consistently brilliant and delightful product experiences within a cross-functional team
Be able to distil and translate complex requirements into modern, accessible and inviting experiences
Have experience in planning and conducting user research (generative and evaluative) and translating those findings into design opportunities
Document and communicate your work efficiently and effectively to a variety of stakeholders and colleagues
Have strong visual design skills and be conversant about what good looks like
Know how to work with established design systems / pattern libraries
Excellent asynchronous work skills and flexibility are crucial due to the nature of distributed teams

You might:
Have a passion for data visualisation
Have designed and tested information dashboards before
Have experience designing for mobile contexts

Contract details:
This is a contractor role.
Contractors are expected to submit invoices for services rendered on a monthly basis in accordance with company invoicing procedures.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you. 

About the Role

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities. 

What You'll Do 

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers; 
• Stay up to date on industry news and understand the social media landscape; 
• Become an expert on our brand, business, and SaaS product; 
• Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities. 

How You'll Do It

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms; 
• Make an average of 80 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process; 
• Manage and maintain a pipeline of interested prospects and engage sales executives for next step; 
• Engage in training and development programs. 

What You'll Bring 

• A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales; 
• Excellent written and spoken English skills; 
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets; 
• Ability to execute and take responsibility; 
• Coachability and self-awareness; 
• Team player attitude because we believe the teamwork makes the dreamwork; 
• Ability to thrive in a quota driven environment with short and dynamic sales cycles. 

What We Offer 

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success; 
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.

• Own and deliver net-new ARR quota within assigned Commercial segment.
• Generate and maintain sufficient qualified pipeline to achieve consistent new-logo revenue targets.
• Execute defined prospecting, discovery, value articulation, negotiation, and close processes.
• Apply structured sales methodologies aligned to established go-to-market standards.
• Maintain accurate forecasting and disciplined CRM documentation.
• Transition closed accounts to post-sale teams upon contract execution.
• Perform other duties and responsibilities as required to support business needs. 

• 2-3 years years in related role or experience.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Experience in B2B sales with quota responsibility.
• Demonstrated ability to close new-logo business.
• Strong communication and discovery skills.
• Proficiency with CRM systems and sales tools. 
• Preferred qualifications  
  • Experience selling into Commercial or mid-market accounts. 
  • Familiarity with structured qualification methodologies. 
  • Experience in subscription-based or recurring revenue environments. 

• Support both recurring and ad hoc reporting across key sales metrics, including pipeline, bookings, forecasting, productivity, and overall performance
• Maintain and validate sales data within CRM and associated systems, ensuring high levels of accuracy, completeness, and consistency
• Assist in the administration and optimisation of core sales processes, including territory alignment, account assignment, quota tracking, and pipeline management
• Collaborate cross-functionally to support operational workflows, system enhancements, and process documentation
• Analyze sales data trends and generate actionable insights to inform business planning and strategic decision-making
• Contribute to the development of dashboards, presentations, and performance reports for leadership review
• Support system upgrades, testing, and user acceptance processes related to sales tools and reporting platforms
• Develop and maintain standard operating procedures, ensuring adherence to established processes and controls
• Provide additional operational support and take on responsibilities as required to meet evolving business needs

• Bachelor’s degree or equivalent experience in Business, Finance, Economics, or a related field
• 4+ years of professional experience in related field
• Understanding of sales processes, CRM systems, and pipeline management is a plus
• Analytical mindset with attention to detail 
• Excellent organisational skills with the ability to manage multiple tasks and priorities
• Professional communication skills in English, both written and verbal
• Proactive attitude with a willingness to learn and take initiative
• Comfortable working in a fast-paced, collaborative environment
• Basic experience with data visualisation tools (e.g., dashboards) is advantageous but not required

• Additional Premium Health insurance
• Life Insurance
• Food vouchers equal to 70 Euro per month
• Holiday: 25 days vacation and 4 Wellness day per year
• Flexible benefits (Re:benefits)
• Full Calm subscription
• 24/7 Employment Assistance Program

高级客户经理（出海公关传播方向）

美通社拥有超过70年的历史，进入中国大陆超过20年时间，协助超过2,000家中国公司进行面向全球范围的新闻发布，为了更好地助力我们的客户进行全球化的传播，我们正在寻找可提供全球化的公关战略、活动创意及落地执行和具有与B2B客户合作丰富经验的客户总监。

职责描述：

1. 为客户提供专业性的出海及全球化公关策略，建设并维护健康、互信的客户关系。
2. 负责长期和项目性的新客户的拓展与提案打标工作。
3. 负责团队建设及日常工作管理，确保高标准的客户服务质量。
4. 培养和建立新的和现有的客户关系，挖掘客户需求，推动长期合作，提升客户满意度。
5. 根据不同项目领导跨部门团队（包括策划、执行等），优化内部协作流程，确保项目高效落地，协调全球供应商及合作伙伴，控制预算并监督执行效果。

任职要求：

1. 6年以上公关及广告行业从业背景，服务中国企业出海公关传播工作经验或 出海中国企业的内部公关部门工作经验。
2. 对中国企业出海传播需求有深刻的洞察和了解；能够制定并执行企业出海战略下的公关与品牌传播方案，深度分析目标市场文化、政策及媒体环境，为客户提供全球化公关策略建议，熟悉科技、新能源、跨境电商等行业的出海业务模式及对应的公关策略。
3. 优秀的策略和提案能力，有效组织项目提案与管理。
4. 有效的组织及协调能力，市场传播策划能力及现场控制能力。
5. 优秀的人际沟通能力、客户沟通技巧以及丰富的团队管理经验。
6. 具有强烈的工作责任心和团队合作精神
7. 具备强大的客户管理和内容开发技能，媒体和影响者关系，团队管理及跨部门沟通协调技能，并在客户管理的商业方面拥有丰富的经验。

语言要求：英语、普通话

Position: Senior Account Manager

With a history of over 70 years, PR Newswire has been operating in mainland China for more than 20 years, assisting over 2,000 Chinese companies with global press releases. To better support our clients in their global communication, we are seeking an Account Director with experience of global PR strategies and execution.

Responsibilities:

1. Provide clients with professional outbound and global PR strategies, building and maintaining healthy and trusting client relationships.
2. Responsible for the development and proposal marking of new clients for long-term and project-based engagements.
3. Responsible for team building and management, ensuring high standards of client service.
4. Cultivate and establish relationships with new and existing clients, identify client needs, promote long-term cooperation, and enhance client satisfaction.
5. Lead cross-departmental teams for different projects, optimize internal collaboration processes, ensure efficient project implementation, coordinate global suppliers and partners, manage budgets, and oversee execution effectiveness.

Qualifications:

1. Over 6 years of experience in PR and advertising industry, with experience in serving Chinese enterprises' outbound PR communications, or working in the internal PR departments of outbound Chinese enterprises.
2. Deep insight and understanding of the communication needs of Chinese enterprises going abroad; capable of formulating and executing public relations and brand communication plans based on the outbound strategy, conducting in-depth analysis of target market culture, policies, and media environments to provide clients with global PR strategies; familiar with outbound business models and corresponding PR strategies in industries such as technology, new energy, and cross-border e-commerce.
3. Excellent strategic and proposal capabilities, with effective project proposal and management organization skills.
4. Strong leadership, organizational and coordination abilities, market communication planning skills, and on-site control capabilities.
5. Excellent interpersonal communication skills, client communication techniques, and extensive team management experience.
6. Strong sense of work responsibility and teamwork spirit.
7. Possess strong client management and content development skills, media and influencer relations, team management, and cross-departmental communication and coordination skills, with rich experience in the commercial aspects of client management.

Language requirements: English, Mandarin.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.

This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite.

• Buddy setup to help you onboard and beyond; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.

What we offer: 

• Friendly and welcoming environment focused on people, learning & development
• 25 vacation days and extra vacation days after age and after children
• Cafeteria benefit via SZEP card
• Medicover private health insurance for employees and their family members
• 10% of your time to work on anything you like, reading groups, tech talks
• Flexible working and working from home
• An extensive people development program, including access to Udemy 

Please note that this position is only available to candidates who are currently residing in Sofia. Unfortunately, we are unable to consider applicants outside of the country.

This role is responsible for supporting sales and revenue teams through data analysis, reporting, process administration, and operational execution that improves visibility, consistency, and efficiency across the sales lifecycle.

What you'll do

• Support recurring and ad hoc reporting related to pipeline, bookings, forecasting, productivity, and performance metrics.
• Maintain and validate sales data within CRM and related systems to ensure accuracy, completeness, and consistency.
• Assist in the administration of sales processes, including territory alignment, account assignment, quota tracking, and pipeline management.
• Partner cross-functionally to support operational workflows, system updates, and process documentation.
• Analyze trends in sales data and provide insights to support business planning and decision-making.
• Contribute to the preparation of dashboards, presentations, and performance summaries for leadership review.
• Support system enhancements, testing, and user acceptance activities related to sales tools and reporting platforms.
• Document standard operating procedures and ensure adherence to defined processes and controls.
• Perform other duties and responsibilities as required to support business needs.

What you have

• 5 years in related role or experience.
• Progressive experience in sales operations, revenue operations, business analytics, finance, or related analytical role.
• Experience working with CRM systems (e.g., Salesforce or similar) and reporting tools.
• Strong analytical skills with the ability to interpret data and communicate findings clearly.
• Proficiency in Excel or comparable data analysis tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience in a SaaS or subscription-based business model.
• Experience with business intelligence tools (e.g., Tableau, Power BI, Looker).
• Familiarity with sales forecasting methodologies and pipeline analytics.
• Experience supporting global or multi-region sales organizations.
• Knowledge of sales compensation processes or territory planning.

This role is responsible for supporting sales and revenue teams through data analysis, reporting, process administration, and operational execution that improves visibility, consistency, and efficiency across the sales lifecycle.

What you'll do

• Support recurring and ad hoc reporting related to pipeline, bookings, forecasting, productivity, and performance metrics.
• Maintain and validate sales data within CRM and related systems to ensure accuracy, completeness, and consistency.
• Assist in the administration of sales processes, including territory alignment, account assignment, quota tracking, and pipeline management.
• Partner cross-functionally to support operational workflows, system updates, and process documentation.
• Analyze trends in sales data and provide insights to support business planning and decision-making.
• Contribute to the preparation of dashboards, presentations, and performance summaries for leadership review.
• Support system enhancements, testing, and user acceptance activities related to sales tools and reporting platforms.
• Document standard operating procedures and ensure adherence to defined processes and controls.
• Perform other duties and responsibilities as required to support business needs.

What you have

• 5 years in related role or experience.
• Progressive experience in sales operations, revenue operations, business analytics, finance, or related analytical role.
• Experience working with CRM systems (e.g., Salesforce or similar) and reporting tools.
• Strong analytical skills with the ability to interpret data and communicate findings clearly.
• Proficiency in Excel or comparable data analysis tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience in a SaaS or subscription-based business model.
• Experience with business intelligence tools (e.g., Tableau, Power BI, Looker).
• Familiarity with sales forecasting methodologies and pipeline analytics.
• Experience supporting global or multi-region sales organizations.
• Knowledge of sales compensation processes or territory planning.

This role is responsible for supporting sales and revenue teams through data analysis, reporting, process administration, and operational execution that improves visibility, consistency, and efficiency across the sales lifecycle.

What you'll do

• Support recurring and ad hoc reporting related to pipeline, bookings, forecasting, productivity, and performance metrics.
• Maintain and validate sales data within CRM and related systems to ensure accuracy, completeness, and consistency.
• Assist in the administration of sales processes, including territory alignment, account assignment, quota tracking, and pipeline management.
• Partner cross-functionally to support operational workflows, system updates, and process documentation.
• Analyze trends in sales data and provide insights to support business planning and decision-making.
• Contribute to the preparation of dashboards, presentations, and performance summaries for leadership review.
• Support system enhancements, testing, and user acceptance activities related to sales tools and reporting platforms.
• Document standard operating procedures and ensure adherence to defined processes and controls.
• Perform other duties and responsibilities as required to support business needs.

What you have

• 5 years in related role or experience.
• Progressive experience in sales operations, revenue operations, business analytics, finance, or related analytical role.
• Experience working with CRM systems (e.g., Salesforce or similar) and reporting tools.
• Strong analytical skills with the ability to interpret data and communicate findings clearly.
• Proficiency in Excel or comparable data analysis tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience in a SaaS or subscription-based business model.
• Experience with business intelligence tools (e.g., Tableau, Power BI, Looker).
• Familiarity with sales forecasting methodologies and pipeline analytics.
• Experience supporting global or multi-region sales organizations.
• Knowledge of sales compensation processes or territory planning.