See yourself at Twilio

Join the team as Twilio’s next Applications Engineer 2.

About the job

Twilio is looking for a Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.

Responsibilities

In this role, you’ll:

• Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.
• Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.
• Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.
• Review and assure quality in all code entering our codebase.
• Continually evaluate and refactor our existing codebase for increased extensibility.
• Ability to learn new technologies depending on project requirements.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]

*Required:

• 3+ years experience with Apex, LWC, SOQL, Javascript with Agile development practices
• Experience in Conga/Apttus CPQ or CLM.
• Knowledge on Force.com coding standard methodologies and experience in Salesforce Lightning Design System
• Experience in identifying common blind spots and bugs in Salesforce and working with and optimizing millions of rows of data
• Experience with Agile development practices
• Experience in CSS, HTML, jQuery, SOQL
• Experience in GIT or SVN
• Ability to translate technical requirements into independent features for development and experience on debugging and troubleshooting 
• Comprehensive experience on debugging and troubleshooting in Salesforce
• Experience in identifying common blind spots and bugs in Salesforce
• Experience in working with and optimizing millions of rows of data
• Proficiency in developing unit tests with assertions for core functionality

Desired:

• Experience in AgentForce, Einstein, AI tools/technologies
• Experience in SQL, Python, Data Cloud, Snowflake
• Familiarity working with a Pay-as-you-go business model
• Experience developing and deploying through Heroku

Location

This role will be remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Senior Sales System Engineer ( Application Engineer 3 )

About the job

Twilio is looking for a Senior Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape. 

You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data,  and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.

Responsibilities

In this role, you’ll:

• Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.
• Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.
• Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.
• Review and assure quality in all code entering our codebase.
• Continually evaluate and refactor our existing codebase for increased extensibility.
• Architect and implement solutions specifically designed to stay within Salesforce multi-tenant constraints (e.g., Heap Size, CPU timeouts, and SOQL limits).
• Ability to learn new technologies depending on project requirements.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-6 years of experience building and maintaining Salesforce environments supporting enterprise-scale systems.
• Must have hands-on experience building Lightning Web Components, Apex,SOQL GitHub, and other CI/CD tools within Salesforce.
• Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)
• Strong experience designing Salesforce data models for complex workflows and integrations
• Experience leveraging AI-assisted development tools (e.g., Claude, Cursor) to accelerate the development of Apex code, Flows, and Salesforce metadata while maintaining code quality and best practices
• Debug issues, troubleshoot errors, and help maintain existing Salesforce solutions for performance and reliability
• Collaborate with team members, business analysts, and stakeholders to understand requirements and implement solutions
• Stay updated with Salesforce features, tools, and releases while continuously improving technical and problem-solving skills.
• Proficiency in developing unit tests with assertions for core functionality

Desired:

• ​​Platform Developer 1 and ​​Platform Developer 2 certification 
• Experience in SQL, Python, Data Cloud, Snowflake
• Hands-on experience with MuleSoft/Informatica or similar middleware
• Experience developing and deploying through Heroku.
• Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Einstein, AI tools/technologies , Tray.io

Location

This role will be based remotely in British Colombia, Alberta, or Ontario Canada

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• CAD $109,600 - $137,000

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Support Specialists (International).

About the job

This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles. 

Responsibilities

In this role, you’ll:

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
• Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
• Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
• Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
• Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Desired:

• Experience managing remote or distributed teams across EMEA and/or APJ.
• Proficiency in Spanish, French, German is a plus but not required.
• Direct Sales experience as an Account Executive, or equivalent.

Location

This role will be remote but must be based in the UK or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Systems Support Administrator

About the job

This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability .

Responsibilities

In this role, you’ll:

• Manage Salesforce user setup, roles, profiles, permissions, and security settings.
• Oversee Salesforce case management, ensuring SLAs and response times are met.
• Maintain page layouts, workflows, validation rules, and approval processes.
• Serve as the escalation point for advanced Salesforce user requests.
• Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
• Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
• Support OLM processes including orders, renewals, cancellations, and billing triggers.
• Ensure synchronization of Salesforce data with ERP/Billing systems.
• Collaborate with Sales Ops, Finance, IT, and Product teams.
• Recommend process automation and continuous improvement.
• Support UAT, deployments, and develop user training materials.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years’ experience as a Salesforce Administrator (Sales Cloud).
• Salesforce Administrator certification (ADM-201).
• Strong expertise in Salesforce administration and configuration.
• Understanding of Salesforce data model, sharing rules, and security.
• Experience troubleshooting complex integrated system issues.

Desired:

• Salesforce CPQ Specialist certification.
• Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.
• Knowledge of Apex, Flow, SOQL, and advanced automation.
• Strong analytical and problem-solving skills.
• Excellent communication skills for technical and non-technical audiences.

Location

This role will be based remotely in British Colombia, Alberta, or Ontario Canada

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in Canada : $90,800 - $113,500
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

See yourself at Twilio

Join the team as Twilio’s next Director, Go-to-Market (GTM) Business Architecture

About the job

As the Director of GTM Business Architecture & Transformation, you will design the business blueprint for how our revenue engines scale. You sit at the high-stakes intersection of Sales Strategy & Operations and Enterprise Technology (ET). Your mission is to ensure that our global GTM processes are not just functional, but a competitive advantage.

You will lead a function charted to define the "What" and "Why" of our sales process and technology ecosystem, serving as the primary bridge between the Field and Enterprise Tech. You are curious, thrive in ambiguity, driven to figure things out, and a change agent who can influence senior leaders but also roll up your sleeves to map a complex process or write a user story. This role is the gatekeeper ensuring that business requirements are high impact, clearly defined and prioritized before they reach the ET roadmap. The Director, GTM Business Architecture role reports to the VP of GTM Strategy, Operations and Enablement.

Responsibilities

In this role, you’ll:

• Process Design: Drive the design of new GTM capabilities and systemic process enhancements. You will audit existing sales motions to pinpoint bottlenecks, then architect the "to-be" state for specific workflows to ensure our tech stack is a force multiplier for the field, not a hurdle.Optimize for rep productivity, data integrity, and customer experience.
• Corporate Transformation: Serve as the primary GTM stakeholder representative into company-wide system and business process transformations (e.g., CRM migrations, tool integrations, or Billing system overhauls).
• AI & Innovation: Architect the GTM AI roadmap. Identify and define the requirements for GenAI capabilities that automate manual tasks and provide predictive insights to the field.
• Data Integrity: Collaborate with Data Engineering to ensure process design supports clean, automated reporting and data integrity
• Requirements Governance: Lead the definition of business requirements, process flows, and user stories (the “What” + the “Why”); partnering with ET who owns the functional design and technical feasibility (the How”). Ensure that what Enterprise Tech builds is exactly what the business needs.
• Strategic Intake & Prioritization: Establish and lead a formal intake and prioritization framework to rank field requests. You will trade-off field requests against technical debt and strategic imperatives, ensuring the engineering team is always focused on the highest-ROI drivers for the GTM organization
• UAT & Quality: Own the User Acceptance Testing (UAT) framework. Ensure no tool or feature launches unless it meets the "Field-Ready" standard.
• Tooling Roadmap: Manage the prioritization of the GTM tech stack, balancing "keep the lights on" fixes with "game-changing" innovations.
• VOTF Leadership: Design and lead "Voice of the Field" programs to gather grassroots feedback from sales, specialists and partner GTM orgs. Synthesize this feedback into actionable roadmap items.
• Change Management: Lead the launch strategy for new capabilities, partnering with Enablement to ensure high adoption and measurable ROI.
• People Management: Attract, develop, and lead a small, elite team of Business Architects/Analysts.
• Executive Influence: Act as a trusted advisor to VP/SVP leaders in GTM and Enterprise Technology, navigating conflicting priorities to drive a unified GTM vision.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 10+ years in GTM Operations, Business Systems, or Management Consulting, with at least 2+ years of people management.
• Think like a Sales Person: proven ability to understand sales and how to design for productivity
• Systems Fluency: Deep expertise in the Salesforce ecosystem and integrated GTM tools (Clari, Gong, Outreach, etc. or similar). Capable of translating business needs into business logic and technical concepts while relying on ET for system architecture, configuration and implementation.
• Shaping AI strategy for revenue organizations:  Proven experience identifying and defining high-impact AI use cases for both customer-facing growth and internal GTM efficiency; expert at building business cases, quantifying success metrics, and driving adoption.
• The "Driver" Persona: You don't wait for permission. You identify friction, get people aligned, build a business case for a solution, and see it through to implementation with cross-functional teams..
• Communication & Influence: Exceptional ability to simplify complex technical concepts for executive audiences and translate vague business "wants" into precise technical "needs.".  Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization.
• Scale Mindset: You build for where the company will be in 2 years, not just where it is today.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 181,200.00 - $226,500.00.
• Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until May 8th, but may change based on business needs.