See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, Product Specialist - CDP, Martech, AI 

About the job

This position is needed to act as the "bridge" between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends
• Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams
• Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design
• Educate cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases  (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Mentor sales and SE team members on value-selling strategies and complex solution selling
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and Product Life Cycle processes
• Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi-product GTM motion

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation
• Expert stakeholder collaboration and influencing skills
• 6+ years of progressive presales experience, including complex solution architecture
• 2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse
• Strong track record of excellent verbal and written communication skills, and  driving deal strategy with creative and compelling storytelling
• Experience selling and designing solutions across multiple product areas within a CDP or Martech-related platform 
• Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives

Desired:

• Experience working in an overlay or specialist presales capacity
• Experience collaborating with product on strategy, positioning, and roadmap

Location

This role will be remote but must be based in the United Kingdom or Ireland 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team.

About the job

This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows.

As a Software Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk & Compliance (GRC)  and enterprise security, employing Agile methodologies to continuously deliver value to our partners.

Responsibilities

In this role, you’ll:

• Develop and implement automated and AI-powered security solutions to protect Twilio's Cloud and Enterprise infrastructure, leveraging data orchestration frameworks and LLM-based approaches.
• Build workflows that integrate structured and unstructured data sources into orchestrated pipelines, enabling intelligent decision-making and risk reduction at scale.
• Design and prototype LLM-driven applications to automate security analysis, incident response, and governance tasks, while ensuring explainability and accuracy.
• Collaborate with cross-functional teams to identify security needs and deliver advanced AI-enabled solutions that address those needs effectively.
• Contribute significantly to defining our security automation and AI roadmap, balancing near-term and long-term business impact with technical feasibility and scalability.
• Own and maintain the operational health of automation and AI-driven systems, ensuring they continue to meet reliability and performance requirements (SLOs and KPIs).
• Support on-call operations for tools, pipelines, and AI models owned by the team.
• Document and share knowledge through clear technical documentation of processes, procedures, AI models, and orchestration systems.
• Stay up-to-date on emerging trends in security automation, data orchestration, and AI/LLMs—and apply them to Twilio’s security operations for continuous innovation.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of five (5) years of experience as a software engineer developing internal tools and automating workflows at scale
• Proficiency in Python (or another scripting language) for development, testing, and automation of security and infrastructure workflows
• Hands-on experience applying AI/ML models, including LLMs, to automate complex business or security processes and build intelligent solutions
• Solid understanding of software security principles, secure coding practices, and security automation
• Experience with data orchestration frameworks (e.g., Airflow, Dagster, Prefect) to manage and scale automation pipelines
• Familiarity with infrastructure-as-code (Terraform), CI/CD systems (BuildKite or similar), and container orchestration platforms (Kubernetes, Docker)
• Strong problem-solving, communication, and collaboration skills, with the ability to iterate quickly on feedback and work across security and engineering teams

Desired:

• Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices, with a focus on scaling automated incident response
• Proven ability to design and implement security automation frameworks that enable rapid delivery of reliable, reusable, and scalable automated solutions
• Strong interest in or hands-on experience with building and applying AI/ML models (including LLMs) to automate complex workflows in cybersecurity, compliance, or infrastructure operations
• Ability to bridge AI/automation capabilities with security strategy, driving adoption of next-generation solutions across cloud and enterprise environments
• Passion for continuous innovation in leveraging orchestration, automation, and AI to solve real-world security challenges

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team.

About the job

This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows.

As a Software Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk & Compliance (GRC)  and enterprise security, employing Agile methodologies to continuously deliver value to our partners.

Responsibilities

In this role, you’ll:

• Develop and implement automated and AI-powered security solutions to protect Twilio's Cloud and Enterprise infrastructure, leveraging data orchestration frameworks and LLM-based approaches.
• Build workflows that integrate structured and unstructured data sources into orchestrated pipelines, enabling intelligent decision-making and risk reduction at scale.
• Design and prototype LLM-driven applications to automate security analysis, incident response, and governance tasks, while ensuring explainability and accuracy.
• Collaborate with cross-functional teams to identify security needs and deliver advanced AI-enabled solutions that address those needs effectively.
• Contribute significantly to defining our security automation and AI roadmap, balancing near-term and long-term business impact with technical feasibility and scalability.
• Own and maintain the operational health of automation and AI-driven systems, ensuring they continue to meet reliability and performance requirements (SLOs and KPIs).
• Support on-call operations for tools, pipelines, and AI models owned by the team.
• Document and share knowledge through clear technical documentation of processes, procedures, AI models, and orchestration systems.
• Stay up-to-date on emerging trends in security automation, data orchestration, and AI/LLMs—and apply them to Twilio’s security operations for continuous innovation.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of five (5) years of experience as a software engineer developing internal tools and automating workflows at scale
• Proficiency in Python (or another scripting language) for development, testing, and automation of security and infrastructure workflows
• Hands-on experience applying AI/ML models, including LLMs, to automate complex business or security processes and build intelligent solutions
• Solid understanding of software security principles, secure coding practices, and security automation
• Experience with data orchestration frameworks (e.g., Airflow, Dagster, Prefect) to manage and scale automation pipelines
• Familiarity with infrastructure-as-code (Terraform), CI/CD systems (BuildKite or similar), and container orchestration platforms (Kubernetes, Docker)
• Strong problem-solving, communication, and collaboration skills, with the ability to iterate quickly on feedback and work across security and engineering teams

Desired:

• Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices, with a focus on scaling automated incident response
• Proven ability to design and implement security automation frameworks that enable rapid delivery of reliable, reusable, and scalable automated solutions
• Strong interest in or hands-on experience with building and applying AI/ML models (including LLMs) to automate complex workflows in cybersecurity, compliance, or infrastructure operations
• Ability to bridge AI/automation capabilities with security strategy, driving adoption of next-generation solutions across cloud and enterprise environments
• Passion for continuous innovation in leveraging orchestration, automation, and AI to solve real-world security challenges

Location

This role will be remote, and based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Senior Software Engineer.

About the job

This position is needed to deliver the best-in-class Twilio SDK experience for our customers.

Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams!

Responsibilities

In this role, you’ll:

• Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance.
• Lead technical design efforts and ensure architecture decisions are well-documented and future-proof.
• Collaborate closely with senior engineers, product managers, and cross-functional stakeholders.
• Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation.
• Own and continuously improve Twilio’s developer experience for SDK customers.
• Support customers by troubleshooting issues and promoting backend and SDK best practices.
• Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s/Master’s in Computer Science, Engineering, or related field.
• 5+ years of experience building and operating cloud-scale backend systems.
• Strong programming skills in backend languages such as Java or Scala.
• Experience authoring technical specifications and delivering end-to-end system designs.
• Strong fundamentals in concurrency and distributed systems.
• Experience working with AWS or other cloud platforms at scale.
• Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability.
• Strong communication skills and the ability to thrive in collaborative, fast-moving teams.

Desired:

• Excellent problem-solving and critical thinking skills.
• Any prior experience building SDKs and GraphQL BFF layer is an added advantage.
• Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization.
• Passion for delivering high-quality products and continuously learning new technologies.
• Strong sense of ownership and accountability.
• Comfortable navigating ambiguity and driving clarity in evolving environments.

Location

This role will be remote and based in the UK

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Partner Alliance Manager 

About the job

This position is needed to own and accelerate our ecosystem across EMEA North (UKI & Nordics). This isn't a "maintenance" role—we need a heavy hitter who can build a regional powerhouse from the ground up. You’ll be the bridge between our most strategic partners and our internal teams, turning high-level alliances into massive, revenue-generating engines.

If you have a deep network in the UKI and Nordic markets, thrive on closing complex deals through partners, and want the autonomy to run your territory like a business owner, this is your seat

Responsibilities

In this role, you’ll:

• Drive Growth: Own a portfolio of top-tier System Integrators and Resellers to achieve partner-sourced and partner influence revenue targets.
• Master the GTM: Build and execute the playbook for EMEA North, aligning local wins with our global vision.
• Build High-Level Alliances: Get into the room with C-suite stakeholders and VPs to align business goals and create joint value.
• Win Together: Partner with our Sales teams to map accounts, joint-sell, and accelerate the pipeline.
• Be the Expert: Act as the "Voice of the Partner" internally, ensuring our Product and Marketing teams are building what the market actually needs.
• Show Up: Be the face of our partner program at major events, executive briefings, and QBRs.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ Years of Experience: In partner sales or alliances within the tech space.
• Regional Mastery: You know the UKI and Nordic markets inside and out and have the track record to prove it.
• The Network: You’re coming in with a "Rolodex" of established relationships at SIs and digital transformation firms.
• Executive Presence: You’re comfortable leading a room of C-level executives and can simplify complex ideas into winning strategies.
• Action-Oriented: You don’t wait for instructions. You’re a self-starter who moves fast and delivers.

Desired:

• Tech Stack: Experience with API-first platforms, CPaaS, CCaaS, or CDP.
• SaaS Pedigree: You’ve thrived in high-growth, fast-moving environments.
• Languages: Fluency in French or German is a major bonus.

Location

This role will be remotely based in the UK. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next New Business Account Executive UK/I/Northern Europe. 

About the job

This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.

Responsibilities

In this role, you’ll:

• Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.
• Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Able to balance challenging priorities and handle multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies. 
• Strong experience identifying, mapping and prospecting enterprise accounts
• Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software
• Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets
• Experience working with Fortune 500 or similarly large enterprises
• Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)
• Expertise in solution-based selling or consultative selling 
• Strong negotiation and contract management skills, including handling complex deals with long sales cycles.
• Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.
• Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises
• Strong presentation and negotiation skills
• Comfortable working in a dynamic / environment. 
• Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies
• Fluent German speaker 

Desired:

• Ideally, you also have experience selling both to a business and technical audience
• Understanding of the CPaaS & Customer Engagement ecosystem and familiarity with:

• Cloud communications (voice, SMS, chat, video, etc.).
• Contact centre agent productivity and Conversational AI
• APIs and integrations for communication services.
• Telecommunications industry dynamics.
• Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.

Location 

This role will be remote and based in the UK, Ireland or Spain. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe. 

About the job

This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.

Responsibilities

In this role, you’ll:

• Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.
• Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Able to balance challenging priorities and handle multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies. 
• Strong experience identifying, mapping and prospecting enterprise accounts
• Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software
• Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets
• Experience working with Fortune 500 or similarly large enterprises
• Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)
• Expertise in solution-based selling or consultative selling 
• Strong negotiation and contract management skills, including handling complex deals with long sales cycles.
• Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.
• Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises
• Strong presentation and negotiation skills
• Comfortable working in a dynamic / environment. 
• Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies

Desired:

• Ideally, you also have experience selling both to a business and technical audience
• Understanding of the CPaaS & Customer Engagement ecosystem and familiarity with:

• Cloud communications (voice, SMS, chat, video, etc.).
• Contact centre agent productivity and Conversational AI
• APIs and integrations for communication services.
• Telecommunications industry dynamics.
• Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.

Location 

This role will be remote and based in the UK or Ireland. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Enterprise New Business Account Executive. 

About the job

This position is needed to sell into high value Enterprise prospects and existing customers. You will play a key role in further growing Twilio’s Communication Products business across Southern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.

Responsibilities

In this role, you’ll:

• Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.
• Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Able to balance challenging priorities and handle multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of Enterprise Sales experience and a track record of personally selling and closing complex  solutions to enterprise and software companies. 
• Strong experience identifying, mapping and prospecting enterprise accounts
• Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, and/or enterprise software
• Experience in account management, developing and managing large enterprise clients, and a history of meeting or exceeding sales targets
• Experience working with Fortune 500 or similarly large enterprises
• Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)
• Expertise in solution-based selling or consultative selling 
• Strong negotiation and contract management skills, including handling complex deals with long sales cycles.
• Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.
• Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises
• Strong presentation and negotiation skills
• Comfortable working in a dynamic / environment. 
• Fluency in an additional language such as Spanish, French or Italian. 

Desired:

• Ideally, you also have experience selling both to a business and technical audience
• Understanding of the CPaaS ecosystem and familiarity with:

• Cloud communications (voice, SMS, chat, video, etc.).
• APIs and integrations for communication services.
• Telecommunications industry dynamics.
• Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.

Location 

This role will be based in Spain.  

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Manager, Sales Support Specialists (International).

About the job

This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles. 

Responsibilities

In this role, you’ll:

• Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
• Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
• Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
• Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
• Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
• 2+ years of direct people management experience with a focus on coaching and professional development.
• Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
• Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Desired:

• Experience managing remote or distributed teams across EMEA and/or APJ.
• Proficiency in Spanish, French, German is a plus but not required.
• Direct Sales experience as an Account Executive, or equivalent.

Location

This role will be remote but must be based in the UK or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive (German Speaking). 

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.

Responsibilities

In this role, you’ll:

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list. 
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience. 
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base. 
• History of working with accounts ranging from large multinational enterprise customers to Digital Natives. 
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base. 
• A solid understanding of financial reporting within a direct customer base - Revenue tracking
• German language proficiency

Desired:

• Ideally, you also have experience selling both to a business and technical audience.
• Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business.
• Curious networker
• Strong emotional intelligence

Location

The position will be based in the United Kingdom.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Strategic Account Executive (German Speaking). 

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.

Responsibilities

In this role, you’ll:

• Servicing the fastest growing customers in the region.
• Growing our revenue and share of wallet within your key account list. 
• Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiating terms and managing the contract process.
• Selling solutions to a technical and business audience. 
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base. 
• History of working with accounts ranging from large multinational enterprise customers to Digital Natives. 
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base. 
• A solid understanding of financial reporting within a direct customer base - Revenue tracking
• German language proficiency

Desired:

• Ideally, you also have experience selling both to a business and technical audience.
• Experience and understanding of working in the communications market is preferable.  Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or have prior experience in a traditional telecommunications environment/business.
• Curious networker
• Strong emotional intelligence

Location

The position will be based in Spain. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Partner Solutions Architect.

About the job

This position is needed to act as a lead technical strategic advisor for our most strategic partners in the EMEA region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.

Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across EMEA. You will design sophisticated, multi-platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently. 

Responsibilities

In this role, you’ll:

• Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.
• Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.
• Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.
• Act as a technical bridge between the partner community and Product teams to influence global roadmaps.
• Create reusable solution assets and technical documentation that help partners scale adoption.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.
• Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.
• Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.
• Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.

Desired:

• Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).
• Proficiency in multiple languages applicable to the EMEA region.
• Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.

Location

This role will be based in the UK. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.