Five9 is harnessing the power of AI to redefine the customer experience industry and our future. To complement our transformation, we are actively seeking a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams. 

You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically anticipating and responding to the cultural and organizational dynamics of a company in transformation. 

Key Responsibilities: 

• Strategic Partnership: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions. 

• Organizational Design & Change Leadership: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions on spans and layers, talent management, and change management. 

• Integrated Talent Strategy: Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs. 

• Data-Driven Insights: Drive informed, objective decision-making by using data to identify trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies. 

• Compensation & Performance: Provide strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we remain competitive in the talent market. 

• Employee Relations: Proactively work with managers and employees to address complex employee relations issues, representing all interests fairly and ensuring a positive, high-performance work environment. 

• Employee Engagement: Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative. 

Key Requirements: 

• 8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting Go-to-market teams in a fast paced global environment 

• A Builder and a Problem-Solver: You have a strong "roll up your sleeves" attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment. 

• Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions. 

• Influence & Credibility: You present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures. 

• Relationship Builder: You possess a natural ability to build and maximize relationships founded on trust and effective communication. 

• Data-Driven & Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations. 

• Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion. 

• Agility & Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change. 

• Domain Expertise: You have a solid technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.). 

• A Bachelor’s degree or equivalent practical experience. 

The Team  

The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.  

Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. 

The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud. 

This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.  

Role purpose  

The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.  

How you contribute  

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges. 

• Help create blueprints that outline how different components of the system will interact, ensuring scalability, maintainability, and performance 

• Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities. 

• Contribute to production incident management and debugging complex issues using knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.  

• Mentor junior engineers, helping them develop their skills and grow as professionals. This fosters a culture of continuous learning and collaboration within the team. 

• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.  

• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress. 
    

Skills, competencies and qualifications  

Required:  

• 5+ years of designing and developing high traffic distributed and scalable systems on a cloud-based platform (GCP. AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot. 

• Highly proficient in a variety of programming languages, including but not limited to Java, PHP, Javascript, Python or others as required.   

• Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.  

• Strong observability and monitoring exposure by monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc. 

• Expertise in databases (SQL and NoSQL), and their optimization techniques. 

• Expertise in CI/CD, Containerization and Kubernetes. 

• Awareness of web security best practices and the ability to implement security measures to protect applications and data.  

• Ability to deploy and monitor applications in production along with diagnosing any technical issues.  

• A portfolio of past projects showcasing full-stack development skills.  

• Ability to work independently and as part of a collaborative team.  
  
  
• Strong commitment to delivering high-quality code and solutions on time and within scope.  

Educational qualifications 

• Bachelor's degree in computer science, engineering, or related field  

Desirable:  

• Experience with PHP.  

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.  
   

Other requirements  

• This position requires the ability to be On Call.  

Key relationships  

There are no direct reports to this role.  

Key stakeholders include:  

• Service owners and their teams.  

• Technical leadership and senior management, including VPs.  

• Engineering teams.  

• Network and Telecom teams.  

• Customer service teams.  

• Compliance and infosec teams.  
   

Reporting Structure 

• This position reports to the Senior Engineering Manager  

Five9 is looking to add a world-class commercial attorney to join its legal and compliance team. East Coast preferred, but Five9 will consider other locations depending on candidate.

Key Responsibilities

The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives.
The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines.

The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including financial companies, healthcare providers, retail companies and insurance companies of different scale and sizes (SMB and Enterprise). This role will counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA. The ideal candidate will also have a proven record negotiating a high volume of transactions per quarter and can equally manage legal requests from multiple internal clients. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements. The candidate will assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.

Requirements

• JD plus 10-15 years combined law firm and in-house legal department experience with at least 6 years of experience in drafting and negotiating complex agreements in a high-pressure tech sales environment
• Substantial experience negotiating SaaS agreements, Data Protection Agreements, Business Associate Agreements, vendor/supplier contracts, and reseller agreements for technology companies
• Familiarity working across the globe, to support multiple time zones and cultures
• Experience with telecommunications law, artificial intelligence and data privacy frameworks, including GDPR, CCPA and HIPPA, is strongly preferred
• A passion for developing strong, collaborative working relationships with Legal and Compliance teammates and peers
• Strong working knowledge of business processes for Cloud business capabilities like go-to-market, customer experiences, finance processes, and operational efficiencies
• Dedication to and compassion for the customer experience is a mustSelf-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills
• Gravitas and the proven ability to develop collaborative working relationships with a strong team of sales and other company business units
• Demonstrated experience working efficiently with attention to responsiveness
• A self-starter who possesses a strong work ethic
• High degree of flexibility, independence, initiative, and detail orientation
• Ability to present complex ideas in easy-to-understand language
• Highly organized and able to handle multiple activities and manage high volumes simultaneously
• Ability to work effectively in a fast-paced and continuously changing environment

We are seeking Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX) to lead seamless integration of Five9 contact center services with Google GECX that includes Agent Assist, Conversational Insights and Quality AI. In this pivotal role, you will shape the strategy and transformation beyond simple digital interactions and passive tools to AI agents that can execute complex, multi-step actions autonomously across every consumer touchpoint. 

As a principal-level product leader, you will drive innovation at the intersection of user experience, digital channels, and artificial intelligence. You'll position Five9 as the undisputed leader in intelligent customer experience. 

We're looking for a visionary product leader who combines deep technical expertise with exceptional strategic thinking and stakeholder influence. The ideal candidate brings a proven track record in user experiences, digital channels, AI/ML product management, and a passion for solving complex problems through AI.  

This position is based in our US offices with hybrid work arrangements. You will lead and collaborate with a global team spanning the United States, Portugal, and India. 

What You'll Do 

Strategic Leadership 

• Define and drive the end-to-end product vision and strategy for Five9's integration with Google GECX aligning with company objectives and market opportunities
• Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
• Serve as the internal and external thought leader on Five9-Google GECX integration, representing Five9 at industry events and with key customers
• Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents 

Product Development & Execution 

• Define detailed product requirements for the integration with Google GECX effort across Five9’s core apps, UX, data reporting and various digital channels
• Lead cross-functional teams across engineering, design, data science, and GTM to translate strategy into innovative AI agent capabilities
• Design and oversee the integration with Google’s AI agents that perform sophisticated customer experiences tasks including multi-step actions autonomously across every consumer touchpoint.
• Balance high-level strategic thinking with tactical execution, diving deep into technical details when needed 

Go-to-Market & Business Impact 

• Partner closely and effectively with Google R&D and GTM teams on this strategic partnership
• Develop compelling product positioning, packaging, and pricing strategies that highlight Five9's differentiated CX capabilities via Google GECX
• Partner closely with customers, ISVs, system integrators, and partners to gather insights, validate solutions, and drive measurable business outcomes
• Lead beta programs and customer pilots, managing feedback loops and iterating rapidly based on real-world usage
• Build business cases and ROI models that demonstrate the joint value of Five9 and Google GECX  

Team Development & Leadership 

• Mentor product managers and associate product managers, elevating the team's capabilities 
• Foster a culture of innovation, experimentation, and continuous learning within the product organization
• Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design 

What You Bring 

Required Qualifications 

• 8+ years of experience in B2B SaaS product management, with significant focus on user experience and AI/ML-powered products 
• Bachelor's degree in Computer Science, Engineering, or related technical field; MBA or advanced degree is a strong plus
• Proven track record of successfully launching and scaling Applied AI products from conception through growth
• Exceptional analytical and problem-solving skills, with demonstrated ability to make data-driven decisions in ambiguous situations
• Strong business acumen with experience in product positioning, pricing, and go-to-market strategy
• Outstanding communication skills, able to influence senior stakeholders and translate complex technical concepts for diverse audiences
• Experience leading through influence in matrixed, global organizations with distributed teams
• Track record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations 

Preferred Qualifications 

• Deep domain expertise in Applied AI and autonomous agents, contact center quality assurance, or customer experience tech stacks
• Experience with forward deployment models, working directly with customers during implementation, onboarding, and optimization phases to drive adoption and value realization
• Strong understanding of contact center operations, quality frameworks (COPC, Six Sigma, Lean), and performance management best practices
• Technical proficiency with LLM applications, prompt engineering, RAG architectures, and agentic design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)
• Experience with AI agent orchestration frameworks and platforms
• Background working in fast-paced, high-growth SaaS companies serving enterprise customers
• Previous experience managing products in global, distributed teams across multiple time zones 

Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai (Hybrid)

About the Role

We’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

• Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
• Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
• Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
• Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
• Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
• Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
• Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
• Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
• Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
• Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
• Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
• Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
• Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
• Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
• Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
• A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.

Why You’ll Love Working Here

• Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
• Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
• Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
• Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
• Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.

Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai, India

About the Role

We’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

• Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
• Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
• Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
• Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
• Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
• Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
• Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
• Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
• Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
• Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
• Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
• Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
• Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
• Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
• Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
• A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.

Why You’ll Love Working Here

• Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
• Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
• Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
• Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
• Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.

Key Responsibilities:

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP)

• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization

• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance

• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance

• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

* This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

Requirements:

• 3+ years of working in cloud environment (experience with GCP is highly preferred)

• 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI

• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy

• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management

• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)

• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or other relevant technical field

• Knowledge of Kubernetes best practices

• Experience with Microsoft Active Directory Federation Services (ADFS)

• Experience with Okta integration

• Result orientated, self-starter

• AWS certified

• GCP certified

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 5+ years professional experience in software development, with some being written in C and/or C++.
• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Responsibilities:

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years professional experience in software development, with some being written in C and/or C++.
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organization skills, and a sense of ownership.

Preferred Skills:

• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).

 Technical Skills:

• Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Senior DevOps Engineer, Cloud Platform
About the Role

We are building a scalable, cloud-native Email-as-a-Service (EaaS) platform to power automated delivery of alerts, reports, and data notifications across our product suite. You will own the infrastructure layer, defining and automating the full lifecycle of email delivery infrastructure using Terraform/OpenTofu and OpenStack/Rancher. This is a high-ownership role where your work directly enables product reliability at scale.

What You Will Do

• Design, implement, and maintain end-to-end IaC pipelines for the email service using Terraform and OpenTofu, covering provisioning, configuration, and teardown.
• Deploy and operate email service infrastructure on OpenStack and Rancher-managed Kubernetes clusters.
• Build and maintain CI/CD pipelines for infrastructure delivery and service rollouts, ensuring zero-downtime deployments.
• Define and enforce networking, DNS, TLS, and IP reputation configurations required for reliable email delivery (SPF, DKIM, DMARC).
• Implement observability stacks (metrics, logging, alerting) for email throughput, delivery rates, bounce/spam rates, and queue health.
• Manage secrets, credentials, and access controls using secrets management tooling and RBAC across environments.
• Collaborate with backend engineers to define infrastructure contracts and service interfaces.
• Conduct capacity planning, load testing, and incident response for the email platform.
• Produce clear IaC documentation, runbooks, and disaster recovery playbooks.

What We Are Looking For

• 6+ years of hands-on DevOps or platform engineering experience in production environments.
• Strong proficiency in Terraform and/or OpenTofu, including module design, state management, and remote backends.
• Solid experience with OpenStack and/or Rancher for container orchestration and VM workload management.
• Working knowledge of Kubernetes, Helm, and cloud-native deployment patterns.
• Experience with email infrastructure specifics: MTA configuration, SMTP relay, bounce handling, deliverability tuning.
• Proficiency in at least one scripting language (Python, Bash, or Go) for automation and tooling.
• Familiarity with GitOps workflows and infrastructure drift detection.
• Strong understanding of networking fundamentals: DNS, TCP/IP, load balancing, firewall rules.

Nice to Have

• Experience with open-source email platforms such as Postfix, Haraka, or similar MTAs.
• Exposure to message queue systems such as RabbitMQ or Kafka for high-volume email dispatching.
• Knowledge of email compliance and deliverability standards (CAN-SPAM, GDPR, ISP feedback loops).
• Prior experience building internal platform teams or shared infrastructure services.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.

Responsibilities:

• Participate in an Agile Scrum team that practices DevOps.
• Write clean, well-documented code and corresponding tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years of professional experience in software development, including experience in C and/or C++.
• Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organizational skills, with a strong sense of ownership.

Technical Skills:

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS, Azure, GCP)
• CI/CD
• Containers
• Site Reliability Engineering (SRE) principles
• AI/ML and Large Language Models (LLMs)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Global Voice Team is looking for a committed, experienced Software Engineer II who is passionate about creating high-performing, scalable, and resilient mission-critical services that form the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine your existing expertise with new learnings, crafting bespoke solutions that serve our customers and partners.

Responsibilities:

• Participate in an Agile Scrum team that practices DevOps.
• Write clean, well-documented code and corresponding tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills:

• 3+ years of professional experience in software development, including experience in C and/or C++.
• Hands-on experience developing software for real-time communications signaling and media protocols (e.g., SIP, RTP).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organizational skills, with a strong sense of ownership.

Technical Skills:

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS, Azure, GCP)
• CI/CD
• Containers
• Site Reliability Engineering (SRE) principles
• AI/ML and Large Language Models (LLMs)

Qualifications & Skills 

• Understand omni channel communication technologies and their role in the contact center 

• 2+ years of experience as a product support engineer 

• Good listening and comprehension skills 

• Quick on your feet while consultatively working with the end customer to implement the solution 

• A natural ability to dig in and resolve technical issues in structured manner 

• Have a commitment to excellence in taking care of our customers and expect the same from others 

• Windows operating systems, MS SQL, IIS 

• Hands-on experience on log analysis and troubleshooting 

• Familiarity with IP Networking, SQL, REST APIs, and Linux 

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 

• Previous experience with outbound contact center products is a plus. 

Key Skills 

• Contact Center Outbound 

• API 

• Linux 

• SQL 

• AWS  

Shift: Night Shift 
Work mode: Work from office 

About Five9

Five9 is a global leader in cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our engineering and delivery teams in Bangalore and are seeking passionate professionals to help design, implement, and scale Five9’s next-generation cloud-native services.

Technical Support Engineer: 

Qualifications & Skills

· Understand omni-channel communication technologies and their role in the contact center

· 2+ years of experience as a product support engineer

· Good listening and comprehension skills

· Quick on your feet while consultatively working with the end customer to implement the solution

· A natural ability to dig in and resolve technical issues in structured manner

· Have a commitment to excellence in taking care of our customers and expect the same from others

· Windows operating systems, MS SQL, IIS

· Hands-on experience on log analysis and troubleshooting

· Familiarity with IP Networking, SQL, REST APIs, and Linux

· Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys

· Previous experience with outbound contact center products is a plus.

Key Skills

· Contact Center Outbound

· API

· Linux

· SQL

· AWS

Shift: Night Shift
Work mode: Work from office

Why Five9

At Five9, we believe that technology is only as powerful as the people behind it. You’ll be part of a team that values collaboration, innovation, and accountability, and you’ll have the opportunity to make a meaningful impact on how global enterprises engage with their customers.

Five9 is seeking an additional member to the Professional Services team. The ideal candidate is a passionate, self-managed individual with a passion for process management and relationship building skills. The ideal candidate is detail oriented and enjoys connecting with the customers and other stakeholders to identify priorities and manage expectations regarding the assignment of trainer or consulting resources and should have a passion for Customer Centric solution design, and an interest in improving and accelerating project deliveries.

The Workforce Engagement Management (WEM) Ops Analyst will assist in the coordination and management of WEM, ensuring that tasks are completed on time, within scope, and within budget. This role involves working closely with senior project managers and stakeholders, facilitating communication, managing timelines, and overseeing certain aspects of project execution. The candidate will also contribute to risk management, quality control, and documentation throughout the project lifecycle.

Key Responsibilities:

• Maintain and update internal systems including Monday.com, and associated process documentation
• Work with the PM and AM teams to ensure the efficient assignment and management of training and consulting resources.
• Ensure seamless hand of too assigned PS resources.
• Look at processes to improve visibility of resource availability.
• Ensure effective processes for cancellation and reallocation of resources.
• Supporting the Training Audit process
• Supporting the WFO customer escalation process
• You will identify opportunities to introduce a “story driven” approach across Five9 consulting services

Key Requirements:

• 1+ year experience of process design
• Very strong writing, presenting and communication skills
• Ability to learn new technologies & communicate those concepts at a high level
• Excellent listening skills
• Strong attention to detail
• Ability to work independently, managing multiple priorities as required
• Highly motivated with a positive, professional attitude
• Prior Contact Center experience a plus

Key Skills:

• Strong interpersonal and leadership skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and commitment to quality

Preferred Qualifications:

• Project Management Professional (PMP) or PRINCE2 certification
• Experience in managing small projects or initiatives
• Familiarity with project budgeting and financial tracking
• Experience with Monday.com
• Experience with Looker
• Experience of project tracking in PSA

To support our continued growth, we are seeking an experienced Workforce Engagement Management (WEM) Consultant to join our Professional Services team. In this role, you will lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions, partnering closely with customers to deliver both technical and business outcomes.

The ideal candidate will demonstrate the following:

• Extensive experience implementing and consulting on Verint WEM solutions, with a strong focus on Quality Bot™ / AQM, Speech Analytics and Quality Management.
• Proven ability to lead and deliver end-to-end Verint WEM engagements, from design through deployment.
• Broad consulting experience advising customers on best practices for Verint AQM, Speech Analytics and Interactions
• Deep understanding of Verint integration architecture includes the integration of QM data with Performance management and reporting.
• Hands-on experience training customers across all aspects of Verint AQM, Quality Bot and Speech Analytics.
• Ideally, exposure to additional Verint WEM applications, such as Performance Management, Text Analytics, and Workforce Management.

Key Responsibilities:

• Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Bot™ / AQM, Speech Analytics and Quality Monitoring.
• Additional experience with Performance Managements would be useful.
• Initially this role will have a focus on Speech Analytics and Quality Management. Candidates must hold current ‘cloud certifications for Verint DPA’ or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained.
  
  • Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders
  • Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects
  • Implement and troubleshoot Five9’s WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site.
  • Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs
  • Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
  • The successful candidate will be designated owner for Five9’s Verint AQM /Quality Bot ™ services and will be responsible for the development and maintenance of all Verint Quality Bot ™ / AQM related service offerings and customer-facing materials

Key Requirements:

• Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Speech analytics and performance management).

• Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired.

  • Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • 5 years of Verint WEM implementation experience, with a minimum of 3 years in a Professional Services or as an application consultant for Verint AQM/ Quality Bot ™ or Speech Analytics.
  • Willingness to travel up to 70% with some international travel
  • Excellent written and verbal skills
  • BA/BS or equivalent experience

Key Skills:

• Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills
• Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative
• Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices – Experience with WFO Vendors solutions is required
• Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously

Key Responsibilities:

• Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
• Research and resolve billing, credit and accounts receivable issues
• Review and reconcile account balances in Accounts Receivable
• Interface with internal customer service and support organizations on customer inquiries
• Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
• Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks  

Key Skills:

• 3-5 years billing experience
• SaaS/Software/Technology Experience
• Complex Contract Review
• Proficient in MS Office, namely Excel
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent oral, written and interpersonal communications
• Able to work in stressful situations with firm deadlines
• High degree of accuracy and attention to detail
• Capable of making timely, independent decisions
• NetSuite and Saleforce.com experience a huge plus
• Extremely detail oriented with a keen eye for spotting errors and discrepancies
• Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
• Technically savvy, advanced in Microsoft Excel
• College degree or equivalent work experience

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a highly experienced and detail-oriented Director of Indirect Tax to lead our indirect tax function. This position reports to the Chief Accounting Officer. The ideal candidate will have extensive experience with SaaS, telecom tax and regulatory filings, a strong understanding of US sales/use tax, Canadian GST/HST, International VAT/GST, and experience with FCC/USAC filings. This role is responsible for ensuring compliance with all indirect tax laws and regulations, as well as identifying and implementing tax-saving strategies.

Key Responsibilities

• Lead, mentor, and manage a team of three indirect tax professionals, fostering a culture of high performance and continuous improvement.
• Oversee all aspects of indirect tax compliance for SaaS/Telecom products, including the preparation and filing of transactional tax returns, US Sales/Use Tax, Canadian GST/HST, and other provincial filings.
• Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings.
• Develop and implement strategies to minimize tax liabilities and optimize tax positions.
• Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed.
• Monitor changes in telecom and indirect tax laws and regulations and ensure that the company's systems and processes are updated accordingly.
• Manage relationships with external tax advisors and consultants.
• Lead and support the company during federal, state, and local telecom and indirect tax audits.
• Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.
• Develop and maintain internal controls over tax processes to ensure SOX compliance.
• Streamline and automate tax workflows and documentation.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field.
• 10+ years of progressive experience in indirect tax, with a focus on the telecommunications industry.
• Demonstrated experience with FCC/USAC filings and telecom tax compliance.
• Strong knowledge of Canadian GST/HST regulations.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Qualifications

• CPA and/or Master of Science in Taxation.
• Experience with Avalara tax automation software.
• Experience working in a corporate tax department or a public accounting firm.

This contract role will support the Five9 mission by helping develop creative marketing strategies that drive growth in the global market, focusing on defining and achieving alignment on the big bet topics for Five9 and striving to achieve consistency in the big bet campaign execution across all regions.  

You will work cross functionally to plan and execute best-in-class, integrated, data-driven marketing campaigns across paid media, social, analyst and influencers, unpaid media, digital, web, email, webinars, events and more. Cross-department collaboration and communication is essential in order to create a global campaign and ensure adoption across regions. You will also be expected to develop a deep understanding of the market to support planning and strategy for the Marketing team.

This contract is for July 2026 to January 2027.

Key Roles & Responsibilities

• Be the interlock between Product Marketing and Regions on big bet topics and campaign definition
• Manage individual marketing campaigns as prioritized
• Alignment with digital: web and demand gen and AR/ PR teams for an integrated execution
• Orchestrate content creation and execution across Product Marketing, 3^rd party agencies and digital platforms, including digital and web assets, events, videos, surveys, strategic content and creative, etc. 
• Plan and execute end-to-end multi-channel global campaigns and optimization for marketing campaigns, programs such as programmatic, webinars, adhoc emails, nurtures, events etc.
• Manage and organize campaign documentation, plans, performance data/ report etc.
• Collaborate with Content team and develop campaign focused messaging for campaign specific deliverables (ie. Ads, landing pages, etc.) and ensure consistent brand voice and messaging across all marketing channels for top tier campaigns and assets.
• Partner with product management and sales enablement teams to align marketing efforts with product launches and sales objectives for campaign deliverables.

Deliverables:

• Coordinate and help deliver marketing campaigns
• Contribute to quarterly content plan aligned between creative, product marketing teams
• Quarterly plan alignment with web, demand gen and field marketing teams
• Campaign setup, results tracking and measurement via E2E/ Domo, Salesforce and Google dashboards

Measurement and Optimization:

• Develop campaign strategies to achieve desired outcomes, improve conversion rates, and make a meaningful revenue impact. 
• Establish regular communication with key stakeholders, sharing data, reviewing performance, and addressing action items.  
• Help stakeholders focus their energy on the highest potential topics and campaigns (e.g. top-performing content, activation channels, verticals country-by-country).  
• Help build processes and procedures to ensure that every global program is successful as a result of close collaboration between Integrated Marketing, Field Marketing, Creative and content, Digital and Regional Sales among others. 

Requirements: 

• Seasoned marketer with a data-driven, customer-centric approach  
• 5+ years of SaaS experience in successfully running global, integrated campaigns to improve conversions 
• Highly collaborative individual able to juggle multiple priorities and get things done 
• Ability to navigate matrix situations and represent the team with integrity, professionalism, and self-sufficiency. 
• Excellent written and verbal communication skills, creative and analytical mindset 
• Problem solving skills - unraveling and solving business process issues 
• 5+ years’ experience with Marketing and analytics Tools such as Eloqua, Pardot, Marketo, SFDC, Domo, Google Analytics and more 
• Self- starter, with a passion for building 
• Strategic Thinking: Ability to map the customer journey, workback timelines, and identify key moments to engage audiences.

The team

The Core Applications team takes pride in providing exceptional support and innovative solutions for a diverse range of essential applications and tools, including our Nimbus component library.
We have a passion for excellence. Our dedicated team is committed to optimising user experiences, streamlining workflows, and enhancing productivity across the board. Whether empowering agents with intuitive interfaces, empowering supervisors with powerful management tools, or enabling seamless access to critical applications via multiple platforms, we strive to deliver with utmost efficiency and customer satisfaction.
Our mission is to shape the future of Five9, where innovation and collaboration go hand in hand as we strive to build a world-class ecosystem of integrated solutions that cater to the ever-evolving needs of our valued users.

Role purpose

This role of a Sr Software Engineer– Frontend in the Core Applications team is to develop, maintain, and advance the component library across Five9. Responsibilities include software design and development, testing and documentation across our React component library. A passion for developing consistent, high-quality, and performant user interfaces is a necessity.

How you contribute

• Build Reusable, Responsive, and WCAG Accessible components for our design system and web applications. Translate Figma designs into component code to align with design specifications.
• Maintain and Organize the Design Token system, bootloader, and codemods in collaboration with other Nimbus developers and the design team.
• Continuously Improve our React component library with the latest in frontend packages, patterns, and best practices.
• Ensure Seamless Deployment by implementing CI/CD unit tests, integration tests, and visual regression tests, publish, and communicate component library enhancements.
• Collaborate closely with our cross-functional teams including the design team, product managers, UI Architects, and other frontend developers to build new components and make improvements to existing components.
• Advocate and Propose standards, best practices, and guidelines, to ensure high-quality scalable and maintainable code.
• Mentor and Support other team members with quality-focused code reviews, strategic planning, and knowledge-sharing approach.

Skills, competencies and qualifications

Required:

• 5+ years of post-internship experience with React and TypeScript.
• Strong proficiency in semantic HTML, CSS (preferably SCSS), and JavaScript.
• Experience with component libraries, design systems, and design tokens.
• Have a keen-eye with attention to detail, and problem-solving skills.
• Strong expertise in Web Content Accessibility Guidelines (WCAG).
• Experience with frontend tooling and migration (preferably Vite and Codemod)
• Experience with testing (e.g. React Testing Library, Enzyme, Cypress, Chromatic).
• Experience working closely with designers using Figma.
• Excellent English communication skills, both verbal and written, with a proactive approach to collaboration.
• Self-motivated, enthusiastic, and ownership-driven, with a strong commitment to delivering solutions.
• Bachelor’s degree (or equivalent) in relevant discipline.

Desirable:

• Experience with Tokens Studio and Style Dictionary for managing Design Tokens
• Experience with Storybook.
• Experience with bundlers (e.g. Rollup),
• Deep understanding of CORS, CDNs, i18n

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

The Platform Engineer plays a key role within Professional Services and will lead and manage the discovery, design, configuration, and deployments of Five9 software for our Mid-Market, Enterprise and Named clients. 

Key Responsibilities: 

• Act as the customers trusted advisor by providing a consultative approach in deploying Five9 software through the project lifecycle. 

• Design solutions, create technical documents, and configure the Five9 platform based on each customer’s unique requirements.

• Troubleshoot software solutions in a wide array of configurations and customer environments. 

• Provide customized training to ensure customers have a thorough understanding of their solution. 

• Articulate the value of Five9 Professional Services through demonstrations and open discussion with customers and prospects. 

• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. 

• Effectively communicate with internal and external stakeholders. Excellent English – spoken and written - is a must. 

• Work on a permanent night shift schedule in an eastern US time zone (EST hours). 

Key Skills: 

• Minimum of 3 to 5 years of experience in Professional Services, implementation and configuration experience in a cloud computing or telephony environment. 

• Strong experience with Software as a Service (SaaS) model. 

• Experience with implementing SaaS Contact Center solutions (NiCE, Genesys, Talkdesk or other) is required - experience deploying and/or managing Five9 software is preferred.

• Extensive knowledge of Customer Relationship Management systems (CRM) and Lead Management solutions (Salesforce, MS Dynamics, NetSuite, Zendesk and ServiceNow). 

• Knowledge and experience creating outbound dialing strategies that include integrations with CRMs and the use of API’s and/or webservices. 

• Strong experience with Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) scripting and development. Solutions frequently require the use of expressions, functions, and advanced webservices. 

• Integrations requiring code development such as JavaScript, Extensible Markup Language (XML), and Hypertext Markup Language (HTML). 

• Ability to decipher business requirements from multiple verticals and filter the information in an easily understandable format to provide an optimal configuration recommendation for individual customers. 

To complement our rapid growth, Five9 is looking for an experienced Financial Analyst to join our Finance department. The ideal candidate is well-rounded with experience in corporate FP&A, budgeting and Accounting.

Responsibilities:

• Assist in preparation of budgets and forecasts of expenses. Monitor key trends, assumptions on headcount, capital expenditures and operating expenses
• Prepare monthly / quarterly budget vs. actual variance analysis
• Work closely with Accounting team in monthly close process to ensure timeliness and accuracy of entries
• Leverage Five9 financial systems to automate and scale current processes and reports
• Participate in new FP&A initiatives, including ad hoc analysis and process improvement

Qualifications:

• Bachelor’s degree in Finance/Accounting
• 2+ years of corporate financial planning and analysis experience (SaaS experience a plus)
• High analytical acumen and financial modeling skills
• Exceptional attention to detail
• Experience with planning systems such as Adaptive Insights / Host Analytics / Oracle
• Advanced Excel skills required
• BA or BS in Finance or Accounting required
• Detail oriented and systematic with a high level of accuracy
• Excellent verbal and written communication skills
• A team player with ability to multi-task and prioritize in a fast-paced and dynamic work environment

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

The Senior Manager, Engineering - AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology! 

This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations. 

You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices. 

You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy. 

This role is hybrid. 3 days a week (M, W, TH) in our San Francisco office is required.

Key Responsibilities 

Team Leadership & Development 

• Hire, onboard, and grow a high-performing engineering teamof 4-8 engineers in the United States 
• Provide coaching, mentorship, and career development for engineers
• Establish clear ownership, accountability, and engineering rigor
• Conduct performance management, feedback, and growth planning
• Foster a culture of collaboration, innovation, and operational excellence
• Mentor senior engineers and emerging technical leaders

Delivery & Execution 

• Lead planning and enable strong execution of engineering initiatives and product roadmap
• Ensure projects are delivered predictably and with high quality
• Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy
• Break down large initiatives into achievable milestones
• Partner with Product Management to prioritize work and manage trade-offs
• Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations
• Drive continuous improvement in development processes and team productivity

Technical Leadership 

• Perform code reviews, guide software architecture  andtechnical decisions  
• Review technical designs and ensure sound engineering practices
• Help teams make pragmatic technology decisions balancing innovation and reliability
• Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintainingfor all the services 
• Ensure systems are scalable, maintainable, and production-ready

Operational Excellence 

• Promote strong service ownership and reliability culture
• Ensure effective on-call practices and incident response processes
• Drive root cause analysis and continuous reliability improvements
• Partner with SRE teams to define SLIs, SLOs, and operational metrics
• Handle customer escalations and issues related to AI Agent quality
• Participate in on-call escalation rotations for provided services

Cross-Functional Collaboration 

• Work closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams
• Align engineering execution with product strategy and customer needs
• Communicate engineering progress, risks, and technical decisions clearly to stakeholders

AI-Augmented Engineering Practices 

• Use of modern AI-assisted development tools to improve engineering productivity, and represent “best in class” examples of how to effectively use it
• Help the team adopt responsible and effective use of AI in software development workflows
• Evaluate emerging developer AI tools and incorporate them wherebeneficial 
• Promote experimentation and learning around AI-enabled engineering practices

Required Experience 

• 3+ years experience leading or managing software engineering teams 
• 8+ years professional software development experience
• Experience participatingin hiring and helping grow engineering teams 
• 5+ years experience developing enterprise SaaS software 
• Strong background in distributed systems and modern software architectures
• Experience or exposure to GenAI / LLM-based systems
• Experience using or adopting AI-assisted software development tools
• Bachelor’s or advanced degree in Computer Science, Computer Engineering, or similar
• Strong track recordin hiring outstanding software development teams, through rigorous interviewing and vetting processes – either as the hiring manager or as part of interview panels  

Desired Experience 

• 1-2 years experience building AI Agent platforms for CX, including voicebots, chatbots and AI assistants 

Technical Background 

While this role is primarily management-focused, candidates must have sufficient technical depth to guide architecture and mentor engineers. 

Software Engineering 

• Strong background in Java or JVM-based backend systems 
• Experience designing distributed systems or microservices architectures 
• Familiarity with API design (REST/gRPC) and scalable service architectures 

AI / GenAI Platforms 

• Familiarity with LLM-based systems, prompt engineering, AI Agent architectures and design patterns 
• Understanding of common AI platform patterns such as embeddings, RAG pipelines, or model integration 
• Awareness of performance and reliability considerations for AI-backed systems 

Cloud & Infrastructure 

• Experience building SaaS platforms in public cloud environments (GCP preferred but not required) 
• Familiarity with microservices architectures and cloud-native systems 
• Basic understanding of networking concepts such as load balancing, service-to-service communication, and API gateways 

Operational Excellence 

• Experience operating production services in enterprise SaaS environments 
• Familiarity with observability practices (metrics, logging, tracing) 
• Experience participating in or leading incident response and root cause analysis 

Leadership & Collaboration Skills 

• Proven ability to build and develop strong engineering teams 
• Strong mentoring and coaching capabilities 
• Ability to guide engineers through technical design and problem solving 
• Excellent communication skills across engineering and product organizations 
• Ability to align teams around clear priorities and ownership 

What Success Looks Like in This Role 

• Hire a strong engineering team delivering reliable AI platform capabilities 
• Predictable and high-quality delivery of engineering initiatives for our core AI Agent platform 
• Clear engineering ownership and operational accountability 
* Customer obsession resulting in customer satisfaction with AI Agent quality, latency and accuracy 
• Scalable and maintainable platform architecture 
• Engineers effectively leveraging AI-assisted development tools 
• A culture of accountability, collaboration, and technical excellence 

To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our Talent Operations team. Reporting to the Manager, TA Operations & Programs, this role will support our India and Portugal recruiting teams with scheduling and administrative support as well as global operations initiatives.

This position requires working during IST business hours.

This is an opportunity to join an agile, service first team, driving efficiencies, supporting scalability and processes and tools ensuring a high-level, candidate and hiring manager experience.

Key Responsibilities

• Support recruiters in India and Portugal with interview scheduling.
• Coordinate interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
• Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
• Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
• Provide great customer service for our internal and external stakeholders.
• Manage our pending joiner engagement process.
• Recruiting related administrative tasks as assigned by management.

Key Requirements

• Experience with high volume interview scheduling
• Comfortable working with data and proficiency with Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong sense of urgency, good organizational skills, and multi-tasking capabilities
• Experience working within an Applicant Tracking System
• Ability to prioritize and meet deadlines in a rapidly changing environment
• Must be able to exercise good judgement and discretion; secure and maintain private and confidential information
• Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
• Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
• Bachelor’s degree or equivalent work experience

Strongly Preferred

• Experience with Greenhouse

Sr GL Accountant - Philippines

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. 

To complement our rapid growth, we are seeking a GL Accountant to join our US Accounting team.  This position will be hybrid.  The person in this role should be a strong communicator who is able to work effectively with peers and management alike in a high-paced environment. The ideal candidate is someone who experience in preparing journal entries, reconciling financial statements and accounts, and ensuring data accuracy. Successful candidates will have attention to detail, strong technical accounting experience and can respond quickly, energetically, and enthusiastically. This position reports to the Manager, GL Accounting. 

Job Description

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities.  Communicate with the employee population regarding relevant accounting issues. 
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Desired Skills & Experience

• Bachelor’s degree or higher in Accounting or Finance. 
• 5 years of Accounting experience.
• Strong understanding of accounting operations and close procedures.
• NetSuite experience is highly desirable.
• Highly detail oriented and organized in work.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.
• Proficiency with Microsoft Office, advanced Excel a plus (V-lookups, pivot tables, etc.)
• Public accounting experience desirable.
• Amenable to work in US time or night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are looking for a Manager, Deal Desk to lead a team of analysts tasked with the operational efficiency for Five9's GTM teams. This role will comprise of managing team members and working with GTM teams to ensure revenue operations are running smoothly and helping to alleviate any roadblocks during the sales process. In this role, you will manage the end-to-end deal approval process, ensuring compliance with pricing, discounting and contractual guidelines. This Position partners closely with Sales, Finance, Legal, and Customer Success teams to accelerate deal velocity, mitigate risks, and drive revenue growth. The ideal candidate is detail-oriented, process-driven and thrives in a fast-paced
environment.

Key Responsibilities:

• Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
• Cross-functional Collaboration: act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
• Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids multi-year commitments, and partner deals
• Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
• Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance

Required Skills:

• 5+ years in Deal Desk, Sales Operations or Revenue Operations roles within SaaS or high-growth tech companies, Experience with contact center software or cloud services a plus
• Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
• Strong analytical mindset, excellent communication (written/verbal), ability to influence without authority, and comfort with ambiguity in a scaling environment
• Experience with partner/channel deal structures
• Renewal Management

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals.

This individual is responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Key Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
• Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• Ability to read and interpret business terms and conditions
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Key Requirements

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Excellent communications skills both verbal and written
• Solid knowledge of sales processes and methodologies
• Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
• Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
• Proficiency in Salesforce.com and CPQ tools
• Experience working in a fast-changing environment that requires results-oriented decision making.  Out of the box thinker and ability to think creatively to solve problems

Overview

As a Staff Engineer at Five9, you will work on core backend services that power our global cloud contact center platform. You will tackle complex engineering challenges at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence—while mentoring others and shaping best practices.

What You’ll Do

• Design, develop, and optimize high-performance microservices using Java and Spring Boot
• Write clean, maintainable, and testable code with a strong focus on scalability, reliability, and performance
• Take ownership of services end-to-end — from design and implementation to deployment, monitoring, and ongoing operations
• Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving
• Ensure services meet SLAs, performance metrics, and security standards
• Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability
• Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing
• Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform

What You Bring

• Strong debugging and problem-solving skills, with the ability to dive deep into complex production issues
• 7–10 years of development experience in Java microservices
• Deep expertise in Java, with strong experience in Spring / Spring Boot
• Proven ability to build and operate distributed, cloud-native microservices at scale
• Strong experience with GCP services (GKE, Pub/Sub, BigQuery, CockroachDB, Redis)
• Experience with Kubernetes, containerization, and CI/CD pipelines (GitLab or similar)
• Practical knowledge of SQL and NoSQL databases and caching strategies
• Solid understanding of system design, data structures, algorithms, and performance optimization
• Understanding of product architecture
• Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality

Nice to Have

• Experience in latency-sensitive, high-throughput systems
• Familiarity with Looker, analytics pipelines, and large-scale reporting systems
• Familiarity with Agile methodologies, JIRA, Confluence, and end-to-end testing practices
• Exposure to frontend technologies such as React and TypeScript

Technology & Tools

• Languages & Frameworks: Java, Spring, Spring Boot
• Cloud & Infrastructure: GCP (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes
• DevOps & CI/CD: Git, GitLab CI/CD
• Collaboration & Documentation: Swagger, JIRA, Confluence

Overview

We are seeking a Director of Engineering – Digital to lead the digital transformation of our contact center technology ecosystem. This role will drive the development and implementation of cutting-edge AI-powered customer engagement platforms, cloud-based contact center solutions, and omnichannel communication strategies.

The ideal candidate will bring deep expertise in cloud contact centers (CCaaS), conversational AI, automation, and customer experience (CX) optimization, along with strong technical depth and leadership capabilities.

What You’ll Do

As a Director of Engineering at Five9, you will:

• Define and execute the technology roadmap for the digital campaign management platform, ensuring alignment with business goals
• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence
• Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels
• Ensure scalability, security, and reliability in a multi-tenant SaaS environment
• Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques
• Stay ahead of emerging technologies and industry trends, integrating best practices into the development process
• Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to improve development velocity
• Manage engineering budgets, resource allocation, and vendor relationships
• Work closely with operations, customer service, IT, and business leaders to align digital solutions with company objectives
• Ensure 99.99% uptime, scalability, and resilience of digital platforms to handle high call volumes

What You Bring

As a Director of Engineering at Five9, you will need:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 12+ years of software engineering experience, with at least 5 years in a leadership role
• Proven track record of building and scaling AI-powered SaaS products, preferably in digital marketing or customer engagement domains
• Expertise in modern software architectures, cloud computing (AWS/Azure/GCP), and microservices-based development
• Strong experience with AI/ML technologies, NLP, and predictive analytics for customer engagement
• Hands-on experience with programming languages such as Java, and modern front-end frameworks such as React, with strong full-stack engineering capabilities
• Strong technical depth with the ability to be hands-on when needed, and comfort leveraging agentic coding tools and AI-assisted development environments to improve engineering productivity
• Knowledge of campaign management, customer journey automation, and omnichannel engagement strategies
• Experience working with social media and messaging APIs (e.g., WhatsApp Business API, Instagram API, etc.)
• Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms
• Excellent leadership, communication, and problem-solving skills
• Experience working in a fast-paced, high-growth or startup environment
• Familiarity with A/B testing, personalization, and analytics-driven product development
• Understanding of GDPR, CCPA, and other data protection regulations

Why Join Us

• Lead the digital evolution of a high-impact contact center technology ecosystem
• Work on AI-driven automation and CX optimization with cutting-edge technologies
• Opportunity to shape the future of AI-powered customer engagement technology
• Collaborate with a talented and passionate team dedicated to innovation
• Be part of a dynamic and customer-focused organization driving innovation in customer engagement
• Competitive salary, benefits, and career growth opportunities

Job Summary

Five9 is seeking an experienced and passionate hands-on Test Automation Manager to lead a talented team of test engineers in India. The ideal candidate will be a strong technical leader with a proven track record in both people management and the design and implementation of cutting-edge test automation frameworks. You will be responsible for mentoring your team, ensuring the quality of our production systems, and driving the adoption of innovative practices, including AI-powered testing solutions.

Key Responsibilities

• Team Leadership & Mentoring:
  • Lead, mentor, and manage a team of 5-8 test automation engineers, fostering a culture of technical excellence, collaboration, and continuous improvement.
  • Conduct regular performance reviews, provide constructive feedback, and support the career development of your team members.
• Production Support:
  • Participate in an on-call roster to provide critical support for production systems during the India time zone, ensuring system stability and reliability.
  • Lead the team in troubleshooting and resolving production issues in a timely and efficient manner and acting as point of contact for escalations in India.
• Test Automation Strategy & Development:
  • Lead the design, development, and maintenance of robust and scalable test automation frameworks and practices.
  • Drive the strategy for various testing disciplines, including functional, regression, performance, and API testing.
  • Stay current with industry trends and champion the adoption of new tools and technologies to enhance testing efficiency.
• Innovation & AI Adoption:
  • Act as a key driver for innovation within the test automation group.
  • Explore, evaluate, and implement AI-powered tools and methodologies to accelerate testing cycles, improve test coverage, and enhance overall product quality.

Required Qualifications & Skills

• 8-15 years of experience in software development lifecycle involving development, testing strategy, DevOps practices with at least 3-5 years in a management or leadership role.
• People Management: Demonstrated experience in managing and mentoring engineering teams.
• Technical Expertise:
  • Strong hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright).
  • Proficiency in at least one programming language such as Java or Python.
  • Experience with CI/CD pipelines and tools (e.g., GitLab CI, Jenkins).
  • Solid understanding of software development life cycles and agile methodologies.
• Production Support: Proven experience in a production support or on-call role for mission-critical systems.
• Excellent communication and interpersonal skills.
• Experience with cloud platforms with at least one (e.g., GCP, AWS, Azure)
• Knowledge of containerization technologies like Docker.
• Knowledge of scripting technology such as BASH, PowerShell.

Preferred Qualifications

• Experience working with cloud platforms (e.g., GCP, AWS, Azure).
• Knowledge of Kubernetes.
• A keen interest and/or hands-on experience with AI in software testing.

We are actively looking for a Senior Software Engineer with experience working with API Gateway, Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

Key Responsibilities:

• Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
• You will play a critical role in developing a highly available, highly scalable and reliable microservices with primary focus on API Gateway and API Developer Portal
• Stay updated on industry best practices and emerging trends in API management to recommend improvements and optimizations.
• Collaborate with development teams to ensure APIs are well-documented and accessible to internal and external stakeholders.
• Design, develop, and maintain the API Developer Portal to enhance the overall developer experience.
• Design, implement, and manage API Gateway solutions to facilitate seamless communication between various services.
• Configure and maintain API Gateway policies, security settings, and access controls.
• Monitor and analyze API traffic to identify performance bottlenecks and optimize system efficiency.
• You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
• Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
• Dive deep into the software stack to troubleshoot and provide production support as needed.

Skills Required:

• You are an expert in API Gateway, API/Java/Spring, with 7+ years of related experience.
• Experience with API Gateway (APIGee).
• Proven experience in developing and maintaining API Developer Portals.
• Participate in 24/7 production on-call rotation, troubleshooting and resolving identity-related incidents.
• Experience with Oauth2 is a plus.
• You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
• Nice to have working experience with one of the major public cloud platforms, preferably GCP. Dive deep into the software stack to troubleshoot and provide production support as needed.
• Work with a team of peers, share a passion for what they’re creating and pull your own weight.

We are seeking a highly experienced and motivated Director of Internal Audit to lead our internal audit function. The successful candidate will be responsible for developing and implementing a risk-based internal audit plan focused on financial integrity, business process and IT controls, and financial governance, provide independent, objective assurance and consulting services designed to add value and strengthen the organization's control environment.

Reporting directly to the Audit Committee, you will work closely with the Board of Directors and senior management to ensure the effectiveness of financial risk management, business process and IT controls, and governance processes.

You will bring deep financial and operational audit expertise, exceptional leadership skills, and a disciplined approach to building a high-quality audit function that scales with the business. This role demands someone who can balance strategy with execution — a leader who can anticipate emerging risks, foster strong cross-functional partnerships, translate complex concepts into meaningful business insights, and be ready to operate at the lowest level of detail. You will collaborate across audit, compliance, legal/risk, and assurance functions to ensure coordination and coverage of the organization’s risk landscape.

Key Responsibilities

• Strategic Leadership:
• Design, build, and execute a risk-based annual internal audit plan focused on financial reporting risk, and business process risk, aligned to the organization's strategic goals and objectives and the Audit Committee’s objectives. 
• Provide leadership and direction to the co-sourced IA team, fostering a culture of continuous improvement, professional development, and ethical conduct.
• Serve as a key advisor to the Audit Committee and executive leadership.
• Report to the Audit Chair on the internal audit function's activities, findings, and recommendations, with internal reporting to the CFO. 
• Maintain clear scope boundaries with adjacent functions, including Technology Compliance, Information Security, and Legal/Enterprise Risk – to ensure coordinated coverage without duplication or gaps.
• Stay ahead of evolving regulatory and industry standards impacting cloud software providers.

• Enterprise Risk Management Partner:
• Partner with Enterprise Risk Management manager and leadership to enhance the company’s risk assessment framework.
• Collaborate to identify emerging risks related to regulatory, cybersecurity, international operations, etc.
• Integrate risk insights into audit planning and business decision making.
  
  
• SOX, Internal Controls and Risk Management Support:
• Oversee the company’s SOX 404 compliance program collaborating with co-sourced partners for scoping, testing and deficiency evaluation.
• Evaluate the design and operational effectiveness of the company's financial reporting controls business processes, process risk and governance processes. 
• Identify control weaknesses and opportunities in financial and operational processes, and provide actionable recommendations to management. 
• Work closely with the company’s external auditors to coordinate on the SOX testing program and auditor reliance on Internal Audit.
• Contribute to the organization’s broader risk awareness by sharing audit findings relevant to business and financial risk with the Enterprise Risk function, in support of the organization’s evolving risk management maturity. 
  
  
• Auditing:
• Plan, execute, and oversee financial and operational audits to ensure adherence to company policies, procedures, and regulatory requirements, and applicable auditing standards. 
• Establish the scope, objectives, and approach to audits, applying a risk-based methodology that delivers timely results and high-quality audit deliverables. Review key audit workpapers, including planning documents, control testing, and audit reports, to ensure clear identification of financial risks, control deficiencies and root causes.
• Critically evaluate audit findings including root cause analysis and assessments of financial statement impact and exposure.
• Collaborate with the Chief Administrative and Legal Officer on investigations in the event of any instances of fraud, financial misstatement, waste, and abuse, and provide findings to the appropriate stakeholders. 
• Ensure the reliability and integrity of financial and operational information across all in-scope business processes. 

• Reporting and Communication:
  • Serve as a trusted advisor to the CFO, CAO, and business leaders on matters of financial internal control and business process governance.
  • Prepare and present clear, concise, and objective audit reports to senior management and the Audit Committee, detailing findings, recommendations, and management's action plans. 
  • Communicate audit results across all organizational levels and follow up on the implementation of corrective actions. 

Qualifications and Skills

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 
• Certifications: Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) designation is strongly preferred. 
• Experience:
• Minimum of 8-10 years of progressive experience in internal audit, with at least 3-5 years in a leadership role.
• Public company experience and understanding of compliance requirements.
• Experience in designing, building and executing risk-based audit plans. 
• In-depth knowledge of internal control frameworks (e.g., COSO), internal audit standards, US GAAP, SOX, and PCAOB standards/external audit requirements. 
• Experience working in a SaaS, subscription-based or consumption-based businesses is a plus.
• Skills:
• Strong technical expertise in both operational and financial and business process controls, including order-to-cash, procure-to-pay, record-to-report, and treasury cycles.
• Working familiarity with IT general controls and automated business process controls as they intersect with financial audit scope — sufficient to engage productively with the Technology Compliance and Information Security functions.
• Excellent project management and organization skills, including the ability to lead external financial internal audit team members, multi-task, and prioritize various workstreams simultaneously.
• Ability to manage differing perspectives, influencing positive outcomes, and build trusted relationships across finance, legal, operations and executive leadership.
• Strong leadership and team management abilities.
• Excellent analytical, critical thinking, and risk assessment skills.
• Exceptional written and verbal communication skills, with the ability to interact effectively with all levels of the organization, including the Board of Directors and Audit Committee with clarity and credibility. 
• High level of integrity, professional ethics, objectivity, and professional skepticism. Proficiency in audit management software, GRC platforms and data analytics tools. 
• Ability to travel domestically and internationally if required.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and
• cloud-based service disruptions.
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing
• Working knowledge of AWS

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps
• Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross-functionally with go to market teams.

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross-functionally with go to market teams.

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Platform Engineer

Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.

Key Responsibilities:

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to:
  • Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.)
  • Digital Channel (Chat/Email/SMS)
  • Complex IVR configuration
  • APIs and Data dips (queries)

• Learn and get trained to implement Five9 Integrations. Considerations include (but are not limited to) the following:
• Integrations that require more than just screen-pops
• Configuration including API post/get method to 3rd party CRM, advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs.

Key Requirements:

• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Has strong knowledge of CRM and Lead Management solutions (Salesforce, Velocify, NetSuite, Zendesk) is preferred.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)
• Preferably graduate of IT or related technical course.

Key Skills:

• Knowledge of Five9 and VCC-specific offerings and Call Center best practices.
• Demonstrates Advance Technical Skills.
• Able to provide customers with best practices and recommendations for managing their call centers in a consultative manner.
• Able to learn Five9 and PS values and actively apply them to projects.
• Able to act as a Platform Configuration Engineer (PCE) or a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Must be a strategic thinker; able to understand the ‘Big picture”; able to think quickly and adeptly while solving complex problems.
• Willing to work in a permanent night shift schedule.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

DevOps Engineer I

We are actively seeking a DevOps Engineer to join our Cloud Engineering Application Services team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities

• Design, implementation, and automation of large-scale distributed systems

• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency

• Work with Engineering teams to deliver high quality software in a fast-paced environment

• Monitor production and development environments to build preventive measures and provide a seamless customer experience

• Work with delivery teams on software improvements to achieve higher availability and lower MTTD

• Participate in on-call rotation (IST shift with every 2 weeks weekend included on call rotation)

Key Requirements

• 1–3 years of public cloud experience (GCP or AWS)

• 1–3 years of private cloud experience (Openstack, VMware ESXi)

• 1–3 years of Linux experience (Centos/Ubuntu)

• 1–3 years of networking experience

• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker

• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools

• Experience with Infrastructure as Code (Terraform), Python or other scripting languages

• Experience with config management tools such as Ansible and Puppet

• Experience in monitoring systems: Prometheus or LogicMonitor

• Excellent problem solving and analytical skills

• Experience with Incident Management Process, SRE best practices and continuous improvements

• Experience designing large scale distributed systems

• Strong verbal and written communications skills

• Bachelor's of Science degree in Computer Science or equivalent experience

The Tax Manager will have dual reporting responsibility to chief Accounting Officer and Sr. Director of Indirect Taxes and will be responsible for overseeing all direct US and all International tax activities. The Tax Manager ensures company is tax compliant and stays current with regulatory changes. Takes initiative by improving and owning tax related activities.

Key Job Responsibilities

• Collaborate with advisors and manage the preparation or review of quarterly and annual tax provision calculation under ASC 740 including all international tax components, such as GILTI, BEAT, FDII, Subpart F, Foreign tax credit, forecasting support and reviewing foreign tax provision calculations.
• Manage the preparation, review, and filing of corporate income tax returns across multiple jurisdictions (U.S. federal, state, and international).
• Responsible for review, validation and SOX controls for all Corporate and International tax workpapers including tax provision, tax returns, tax planning & projections, and tax extensions prepared by outsourced public accounting firm.
• Responsible for working with state, local, federal, and international tax authorities and/or advisors on direct taxation matters to resolve tax issues.
• Assist with implementing global tax projects/planning initiatives as requested
• Oversee International indirect tax compliance, including VAT, GST, and other transactional taxes.
• Partner with the accounting team to ensure accurate tax-related journal entries, reconciliations, and disclosures.
• Assist with deferred tax calculations, uncertain tax positions, and effective tax rate analysis.
• Take the lead in compiling audit support, prepare summaries.
• Gather, analyze, and coordinate accurate VAT reporting with external bookkeepers including VAT registrations as we expand globally
• Maintain tax calendar to track domestic and international filing deadlines.
• Maintains current knowledge regarding tax laws and changes and its impact to the company.
• Partner effectively and proactively with Finance and/or other external/internal parties to drive and implement process improvements.
• Interact with internal and external parties to answer questions, resolve issues, and provide tax related information.
• Domestic, Canada and other international Indirect taxes as needed
• Research accounting and tax issues
• Develop and maintain standardized procedures and documentation for global tax processes.
• Other tasks as requested
  
  
• 
  Requirements
  
  
• Bachelor’s Degree (BA/BS) in Accounting or Finance required.
• CPA and/or MS Taxation are preferred.
• +5 years’ experience in public accounting and/or equivalent industry experience
• Strong knowledge of US Corporate and International tax laws.
• Deep technical expertise in ASC 740 (US GAAP Accounting for Income Taxes) as it relates to multinational corporations
• Demonstrates knowledge of tax laws.
• Experience with Netsuite, Logisense, Avalara a plus
• Excellent interpersonal skills with high attention to details.
• Able to stay flexible and thrive in a fast-paced, rapidly changing environment.
• Ability to work independently with minimal daily direction to accomplish objectives.
• Exceptional attention to detail, organization, and possesses a sense of urgency.
• Exercises sound judgement in decision-making situations.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Location 
San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate

Role Overview

Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9’s revenue growth by supporting the company’s sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company business processes, policies, and objectives.

Key Responsibilities

• Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements.
• Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare.
• Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements.
• Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions.

• Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment.

• Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity.

Qualifications

Required

• Juris Doctor (JD) from an accredited law school.
• Active membership in good standing with at least one U.S. state bar.
• Between seven and twelve years of combined of law firm and in-house legal department experience.
• Four or more years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment.
• Significant experience with negotiating SaaS, cloud, and other technology agreements.
• Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance.
• Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment.
• Strong commercial judgment and ability to balance legal risk with business objectives.

Preferred

• Experience supporting product teams with AI-enabled and data-driven technology products, features, and use.
• Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA).
• Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes.
• Proficiency improving contract lifecycle management and legal operations within high-growth technology companies.

What You Will Bring

The ideal candidate has strong commercial judgment, is energetic and highly organized, and thrives in a demanding, high volume sales environment without sacrificing quality. You will have a demonstrated ability to build strong working relationships and experience advising and negotiating issues related to data privacy, liability, security, compliance, and emerging AI technologies. An excellent work ethic, drafting abilities, and interpersonal skills are essential, along with the ability to manage competing priorities.

• A collaborative, solutions-oriented mindset, and the ability to work effectively within a team environment.
• The ability to translate complex legal and regulatory requirements into practical and actionable business guidance.
• Comfort navigating emerging legal and compliance issues, particularly those related to AI.
• A proactive approach to building relationships with internal clients.

Why Join Five9

• The opportunity to join a collaborative and business-focused legal team.
• The ability to shape legal strategy for emerging technologies in AI, data governance, and CCaaS transactions.
• A competitive total compensation package with comprehensive benefits.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by asuite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and cloud-based service disruptions.
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

About the Role

We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

Key Responsibilities

• Contribute to the next generation of Five9’s modern SaaS platform enabling AI-driven customer engagement.

• Design and develop highly available, scalable, and reliable microservices infrastructure.

• Build and enhance Identity & Access Management (IAM) systems supporting OAuth, security tokens, SSO, federation, and customer/partner identities.

• Apply cloud and open-source technologies to solve complex platform challenges.

• Gain deep understanding of existing systems and contribute to architectural improvements.

• Troubleshoot production issues and provide operational support across the software stack.

• Collaborate with cross-functional engineering teams and drive technical excellence.

Required Skills & Experience

• 7+ Years of related experience.

• Strong expertise in Java, APIs, Spring Security, and Web Authentication.

• Hands-on experience with SSO, SAML, OAuth, Federation, IDP, and CI/CD for identity platforms.

• Experience managing Ping Identity (architecture, configuration, and operations).

• Ownership of production uptime, reliability, SLAs/SLOs, and incident response.

• Participation in 24/7 on-call rotation for identity-related systems.

• Experience in performance tuning microservices and database queries.

• Familiarity with distributed databases such as CockroachDB or Cassandra.

• Experience with cloud platforms (GCP preferred).

Good to Have

• Experience with Okta IAM.

• Exposure to large-scale SaaS environments and platform modernization initiatives.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high-performing, scalable, and resilient mission-critical services that are the foundation of Five9’s next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.

Key Responsibilities

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.
• Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.

Required Skills

• 5+ years of professional experience in software development, with some being written in C and/or C++.
• Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
• Ability to methodically troubleshoot complex systems.
• Excellent communication and organizational skills, along with a strong sense of ownership.

Technical Skills

• Modern C++ (C++17+)
• RTP/SIP, audio codecs, SIP/SDP
• ASR/TTS integration
• AI APIs
• Cloud platforms (AWS/Azure/GCP)
• CI/CD
• Containers
• SRE principles
• AI/ML, LLMs

Salesforce Business Systems Analyst-Quote to Cash

About the Team

The Business Technology organization at Five9 enables the systems and solutions that run, scale, and transform how the company operates. We collaborate closely with business leaders across the enterprise to translate strategic priorities and operational needs into clear, actionable requirements, drive thoughtful prioritization, and ensure the successful delivery of impactful technology initiatives. 

As a Business Systems Analyst, you will be the liaison between the IT Delivery team and business stakeholders (e.g., Sales Operations, Revenue Operations, and Finance). You will gather requirements, provide detailed analysis, facilitate discovery sessions, and document functional specifications for the development, documentation, and testing of Salesforce (Sales Cloud and Service Cloud) and adjacent business systems supporting Lead-to-Cash/Order-to-Cash, including core finance systems (e.g., ERP/GL), CPQ, billing, revenue recognition, and reporting/analytics.

You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.

Key Responsibilities:

• Analyze business requests and translate into functional specifications
• Develop and document deep business processes and domain knowledge
• Capture use cases, user stories, and acceptance criteria for new requests
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
• Partner with Finance and Accounting stakeholders to map and improve end-to-end processes across Order-to-Cash (e.g., invoicing, credit/collections, revenue recognition inputs, and financial close impacts)
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing

• Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director
• Responsible for understanding business requirements, creating/grooming user stories
• Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,
• Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Qualifications:

• A bachelor’s degree or an equivalent qualification is required.
• 5+ years’ experience as a Business Systems Analyst
• Experience with core finance systems (ERP/GL) and related processes (e.g., Order-to-Cash, invoicing, revenue recognition); experience with CPQ and/or billing systems and their Salesforce integrations (e.g., NetSuite and LogiSense)
• Hands-on experience documenting and supporting Salesforce-to-ERP integrations (e.g., APIs, middleware/iPaaS, ETL), including data mapping, reconciliation, and error handling
• Great at execution, communication, critical thinking, coordination of work, and problem solving.
• Ability to be organized, timely follow-ups, proactive at communication
• Proven ability to elicit requirements and translate them into user stories with clear acceptance criteria
• Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
• Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements
• Strong written communication skills, including process documentation, release notes, and end-user enablement materials

Salesforce Business Systems Analyst-Quote to Cash

About the Team

The Business Technology organization at Five9 enables the systems and solutions that run, scale, and transform how the company operates. We collaborate closely with business leaders across the enterprise to translate strategic priorities and operational needs into clear, actionable requirements, drive thoughtful prioritization, and ensure the successful delivery of impactful technology initiatives. 

As a Business Systems Analyst, you will be the liaison between the IT Delivery team and business stakeholders (e.g., Sales Operations, Revenue Operations, and Finance). You will gather requirements, provide detailed analysis, facilitate discovery sessions, and document functional specifications for the development, documentation, and testing of Salesforce (Sales Cloud and Service Cloud) and adjacent business systems supporting Lead-to-Cash/Order-to-Cash, including core finance systems (e.g., ERP/GL), CPQ, billing, revenue recognition, and reporting/analytics.

You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.

Key Responsibilities:

• Analyze business requests and translate into functional specifications
• Develop and document deep business processes and domain knowledge
• Capture use cases, user stories, and acceptance criteria for new requests
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
• Partner with Finance and Accounting stakeholders to map and improve end-to-end processes across Order-to-Cash (e.g., invoicing, credit/collections, revenue recognition inputs, and financial close impacts)
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing

• Facilitate backlog grooming and prioritization in partnership with the Business Engagement Director
• Responsible for understanding business requirements, creating/grooming user stories
• Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,
• Maintain high-level familiarity with other IT system/business application capabilities and scope definition to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

Qualifications:

• A bachelor’s degree or an equivalent qualification is required.
• 5+ years’ experience as a Business Systems Analyst
• Experience with core finance systems (ERP/GL) and related processes (e.g., Order-to-Cash, invoicing, revenue recognition); experience with CPQ and/or billing systems and their Salesforce integrations (e.g., NetSuite and LogiSense)
• Hands-on experience documenting and supporting Salesforce-to-ERP integrations (e.g., APIs, middleware/iPaaS, ETL), including data mapping, reconciliation, and error handling
• Great at execution, communication, critical thinking, coordination of work, and problem solving.
• Ability to be organized, timely follow-ups, proactive at communication
• Proven ability to elicit requirements and translate them into user stories with clear acceptance criteria
• Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
• Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements
• Strong written communication skills, including process documentation, release notes, and end-user enablement materials

IT Finance Business Systems Analyst

 About the Role

This role will be part of the IT organization at Five9, which is responsible for Enterprise Applications management.

We are seeking a Finance Systems Analyst who has strong knowledge of Billing Systems and broader Order-to-Cash (O2C) operations and processes as well as knowledge of subscription and usage-based revenue models.

This role will work closely with.

• The business teams who manage Contracts, Orders, Billing, and Invoicing to understand current state challenges and provide guidance and ideation on what can be done to solve those problems.
• IT development team who is responsible for implementing technical changes required to improve the business process.

This is an excellent opportunity for someone who is comfortable operating at the intersection of IT systems and finance operations and supporting system enhancements and projects within the Order-to-Cash ecosystem

What You’ll Do

• Have a solid understanding of billing and invoicing systems, billing, rating and invoicing processes and knowledge of subscription and usage-based billing models
• Lead discovery and requirements meetings with business stakeholders to understand system and process challenges and translate those into business requirements
• Conduct workshops and meetings with business stakeholders to document processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle when required.
• Analyze business requests and translate into functional specifications and documentation for the development team.
• Develop and document deep business processes and domain knowledge to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Backlog prioritization and grooming
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing
• Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,

Qualifications:

• Ability to support a cross-functional, enterprise user base by managing multiple concurrent enhancements
• Strong written communication skills, including process documentation, release notes, and end-user enablement materials

Required Qualifications

• ~5-7 years of experience as a Business Systems Analyst in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions.
• Solid understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
• Strong analytical and problem-solving abilities with attention to detail
• Excellent communication, follow-up and collaboration skills

• Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
• Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria) and Salesforce.com
• Experience supporting projects within Order-to-Cash or Finance Systems environments

We’ll be super impressed if you have experience in these:

• LogiSense Billing Platform (or equivalent rating/billing platform)
• Understand usage-based sales & billing motion
• Salesforce CPQ
• Workato Integrations

In this pivotal role as a Senior Network Engineer, you will join a team of experienced network engineers at the forefront of shaping and expanding the worldwide infrastructure of a dynamic and growing company. Your core mandate will involve implementing and operating cutting-edge enterprise network solutions. Guided by our strategic vision, you will assist in deploying key initiatives in Europe and in other parts of the globe.

Main duties and responsibilities

• Planning, documenting, and performing network changes/extensions.
• Orchestration of firewall rules and underlying network settings.
• Designing and documenting the corporate network architecture (LAN/WAN/WLAN/SECURITY).
• Network security experience and awareness.
• Operating and monitoring of the corporate network infrastructure.
• Providing next level network infrastructure related support.
• Designing network aspects of disaster recovery and operational security.
• Maintaining, auditing, and improving corporate network & security standards.
• Performing network related root cause analysis (RCA) and problem resolution.
• Defining, monitoring, and reporting KPIs for network services/devices.
• Managing proof of concepts, feasibility studies and other corporate initiatives.
• Hands-on experience in SDWAN technology, network design, and implementation preferred.
• Acting as project leader for network related activities/projects.

Reporting and collaboration

• The holder of the position reports directly to Senior Networking management.
• The position requires excellent communications skills along inter-department collaboration.

Profile and education

• Relevant network/IT related education (academic degree preferred).
• Must have or be actively working towards certifications such as CCNP, PCNSA, or PCNSE.
• Excellent understanding of corporate network & data center application architecture concepts.
• Excellent analytic skills.
• Excellent understanding of these technical areas below:
• Security & firewall infrastructure (Palo Alto, Multivendor) - mandatory
• Network infrastructure (Cisco, Arista) - mandatory
• Cloud platforms (AWS, Azure, Google Cloud)
• Wireless network infrastructure (Aruba HPE wireless cloud central)
• VPN technologies/infrastructure
• Network design/management
• Network automation
• Network technologies (Layer1-Layer4)
• Good communication & technical writing skills.
• Good team player.
• Independent, goal-oriented, and self-motivating personality.
• Passion to deliver high quality standard levels.
• Accuracy and high-risk awareness.
• Excellent English language skills (oral & written).
• Willingness to travel and to perform standby on-calls.

Specific skills and knowledge

• Min 5 years of professional experience in senior network engineering roles.
• SolarWinds configuration and management.
• Practical experience in enterprise network & security Plan/Build/Run setup.
• Hands-on experience with Palo Alto firewalls, Arista switches, and Aruba wireless solutions.
• Work experience within an international/multicultural environment preferred.
• Ability to work with teams distributed in different time zones.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.

Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross functionally with go to market teams.

The position is based in Mandaluyong Metro Manila

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)