To complement our rapid growth, we are actively looking for a Senior Software Engineer – Platform with experience working on Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

Key Responsibilities:

• Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
• You will play a critical role in developing a highly-available, highly-scalable and reliable microservices.
• You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
• Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
• Dive deep into the software stack to troubleshoot and provide production support as needed.
• Work with a team of peers, share a passion for what they’re creating and pull your own weight.

Required skills:

• 5+ years of software development experience as part of a Java development team using Spring Framework.
• Experience with designing and building highly available and scalable applications.
• Good understanding of private and public cloud design considerations and limitations in the areas of virtualization and global infrastructure, distributed systems, load balancing and networking, event processing, massive data storage and security.
• Bachelor's degree in an engineering field.

Desired skills:

• 3+ years with Cloud Platform (AWS, Azure, GCP as plus) and Spring Cloud.
• Experience and hands on skills with GCP Products such as Google Big Query, Cloud Storage, Cloud Functions, Pub/Sub, App Engine, Cloud SQL.
• Experience and hands on skills with Docker, Kubernetes.
• Hands on experience working as part of a Continuous Delivery team who continuously develop, test, deploy and manage production applications on Google Cloud Platform.
• An advanced degree in an engineering or a business discipline is highly desirable.

We are actively looking for a Senior Software Engineer with experience working with API Gateway, Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market-leading up-time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernizes the Platform Services that the Contact Center Application runs on. This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

Key Responsibilities:

• Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center.
• You will play a critical role in developing a highly available, highly scalable and reliable microservices with primary focus on API Gateway and API Developer Portal
• Stay updated on industry best practices and emerging trends in API management to recommend improvements and optimizations.
• Collaborate with development teams to ensure APIs are well-documented and accessible to internal and external stakeholders.
• Design, develop, and maintain the API Developer Portal to enhance the overall developer experience.
• Design, implement, and manage API Gateway solutions to facilitate seamless communication between various services.
• Configure and maintain API Gateway policies, security settings, and access controls.
• Monitor and analyze API traffic to identify performance bottlenecks and optimize system efficiency.
• You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
• Gain deep application-level knowledge of existing systems as well as contributing to their overall design.
• Dive deep into the software stack to troubleshoot and provide production support as needed.

Skills Required:

• You are an expert in API Gateway, API/Java/Spring, with 7+ years of related experience.
• Experience with API Gateway (APIGee).
• Proven experience in developing and maintaining API Developer Portals.
• Participate in 24/7 production on-call rotation, troubleshooting and resolving identity-related incidents.
• Experience with Oauth2 is a plus.
• You will apply your expertise of cloud computing stack, broad software technologies, and open-source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers.
• Nice to have working experience with one of the major public cloud platforms, preferably GCP. Dive deep into the software stack to troubleshoot and provide production support as needed.
• Work with a team of peers, share a passion for what they’re creating and pull your own weight.

We are actively seeking a DevOps Engineer to join our Platform team team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact. 

Key Responsibilities: 

• Design, implementation, and automation of large-scale distributed systems.
• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency.
• Work with Engineering teams to deliver high quality software in a fast-paced environment.
• Monitor production and development environments to build preventive measures and provide a seamless customer experience.
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD.
• Participate in on-call rotation.

Key Requirements: 

• 3-5 years of public cloud experience (GCP or AWS). 
• Private cloud experience (Openstack, VMware ESXi).
• Linux (Centos/Ubuntu) and Networking experience.
• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker. 
• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools. 
• Experience with Infrastructure as Code (Terraform), Python or other scripting languages. 
• Experience with config management tools such as Ansible and Puppet. 
• Experience in monitoring systems: Prometheus or LogicMonitor. 
• Excellent problem solving and analytical skills. 
• Experience with Incident Management Process, SRE best practices and continuous improvements.
• Experience designing large scale distributed systems.
• Strong verbal and written communications skills.
• Bachelor's of Science degree in Computer Science or equivalent experience.

We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings.

This role is a mix of strategic and tactical, where, using your extensive technical and leadership expertise.  You will own the program, anticipate, and mitigate risks whilst balancing business needs against technical constraints.  You will be required to build strong relationship between the Product Engineering applications/services, Product Management, as well as various Business Operations, Finance, and Executives alike.  Strong communication skills are a must.  Your responsibilities will include establishing commitments from dependencies, ensure high quality deliveries, and increase the productivity and velocity of the team to implement strategy and execution.  

Key Responsibilities:

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
• Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
• Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs.
• Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.

Requirements:

• 7+ years of Technical Program Management experience in a related industry.
• A bachelor’s degree in engineering, Computer Science or equivalent.
• Exceptional written and verbal communication.
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
• Thorough understanding of software development lifecycle from conception to delivery.
• Experience working with cloud-based technologies (AWS/GCP preferred).
• Experience managing programs across cross functional teams, building processes, and coordinating release schedules.
• PMP, Prince2, CSM, or equivalent.