This contract role will support the Five9 mission by helping develop creative marketing strategies that drive growth in the global market, focusing on defining and achieving alignment on the big bet topics for Five9 and striving to achieve consistency in the big bet campaign execution across all regions.  

You will work cross functionally to plan and execute best-in-class, integrated, data-driven marketing campaigns across paid media, social, analyst and influencers, unpaid media, digital, web, email, webinars, events and more. Cross-department collaboration and communication is essential in order to create a global campaign and ensure adoption across regions. You will also be expected to develop a deep understanding of the market to support planning and strategy for the Marketing team.

This contract is for July 2026 to January 2027.

Key Roles & Responsibilities

• Be the interlock between Product Marketing and Regions on big bet topics and campaign definition
• Manage individual marketing campaigns as prioritized
• Alignment with digital: web and demand gen and AR/ PR teams for an integrated execution
• Orchestrate content creation and execution across Product Marketing, 3^rd party agencies and digital platforms, including digital and web assets, events, videos, surveys, strategic content and creative, etc. 
• Plan and execute end-to-end multi-channel global campaigns and optimization for marketing campaigns, programs such as programmatic, webinars, adhoc emails, nurtures, events etc.
• Manage and organize campaign documentation, plans, performance data/ report etc.
• Collaborate with Content team and develop campaign focused messaging for campaign specific deliverables (ie. Ads, landing pages, etc.) and ensure consistent brand voice and messaging across all marketing channels for top tier campaigns and assets.
• Partner with product management and sales enablement teams to align marketing efforts with product launches and sales objectives for campaign deliverables.

Deliverables:

• Coordinate and help deliver marketing campaigns
• Contribute to quarterly content plan aligned between creative, product marketing teams
• Quarterly plan alignment with web, demand gen and field marketing teams
• Campaign setup, results tracking and measurement via E2E/ Domo, Salesforce and Google dashboards

Measurement and Optimization:

• Develop campaign strategies to achieve desired outcomes, improve conversion rates, and make a meaningful revenue impact. 
• Establish regular communication with key stakeholders, sharing data, reviewing performance, and addressing action items.  
• Help stakeholders focus their energy on the highest potential topics and campaigns (e.g. top-performing content, activation channels, verticals country-by-country).  
• Help build processes and procedures to ensure that every global program is successful as a result of close collaboration between Integrated Marketing, Field Marketing, Creative and content, Digital and Regional Sales among others. 

Requirements: 

• Seasoned marketer with a data-driven, customer-centric approach  
• 5+ years of SaaS experience in successfully running global, integrated campaigns to improve conversions 
• Highly collaborative individual able to juggle multiple priorities and get things done 
• Ability to navigate matrix situations and represent the team with integrity, professionalism, and self-sufficiency. 
• Excellent written and verbal communication skills, creative and analytical mindset 
• Problem solving skills - unraveling and solving business process issues 
• 5+ years’ experience with Marketing and analytics Tools such as Eloqua, Pardot, Marketo, SFDC, Domo, Google Analytics and more 
• Self- starter, with a passion for building 
• Strategic Thinking: Ability to map the customer journey, workback timelines, and identify key moments to engage audiences.

We are looking for a Manager, Deal Desk to lead a team of analysts tasked with the operational efficiency for Five9's GTM teams. This role will comprise of managing team members and working with GTM teams to ensure revenue operations are running smoothly and helping to alleviate any roadblocks during the sales process. In this role, you will manage the end-to-end deal approval process, ensuring compliance with pricing, discounting and contractual guidelines. This Position partners closely with Sales, Finance, Legal, and Customer Success teams to accelerate deal velocity, mitigate risks, and drive revenue growth. The ideal candidate is detail-oriented, process-driven and thrives in a fast-paced
environment.

Key Responsibilities:

• Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
• Cross-functional Collaboration: act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
• Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids multi-year commitments, and partner deals
• Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
• Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance

Required Skills:

• 5+ years in Deal Desk, Sales Operations or Revenue Operations roles within SaaS or high-growth tech companies, Experience with contact center software or cloud services a plus
• Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
• Strong analytical mindset, excellent communication (written/verbal), ability to influence without authority, and comfort with ambiguity in a scaling environment
• Experience with partner/channel deal structures
• Renewal Management

We are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals.

This individual is responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Key Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
• Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• Ability to read and interpret business terms and conditions
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Key Requirements

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Excellent communications skills both verbal and written
• Solid knowledge of sales processes and methodologies
• Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
• Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
• Proficiency in Salesforce.com and CPQ tools
• Experience working in a fast-changing environment that requires results-oriented decision making.  Out of the box thinker and ability to think creatively to solve problems

Customer Success Operations Engineer

Job Description: Customer Success Operations Engineer

A Customer Success Operations Engineer is primarily responsible for managing Five9 customer communication.  The position entails coordination and communication of any and all Maintenance activities warranting Customer Success participation including but is not limited to New Version Releases, Software Patches, and Feature Enabling. The team is also primarily in charge of sending communication regarding Service and or Outage Alerts.

Responsibilities:

• Assist in communication and coordination to customer contact roles or points of contact from initiation to implementation of operations (product/service) in the Five9 System.
• Internal coordination within CS to Support off-hours/Maintenance activities.
• Assist the team with managing the accuracy of customer lists in various forms to support all related Customer Success Maintenance Team and other communication
• Assist in sending communication to customers regarding Service and or Outage Alerts
• Assist in disseminating communication to internal groups regarding Service and or Outage Alerts
• Assist in drafting the Root Cause Analysis (RCA)
• Tracking and communicating projects progress
• Assists in overseeing project implementation
• Participate in Customer Success Maintenance Team scheduled or requested activities
• With the exposure to communicating and interacting with business leaders on our customers' organization, the candidate should consistently and proactively identify, anticipate, and meet individual customer's needs and expectations.
• Other ad hoc duties/tasks as assigned by management

Qualifications:

The candidate must:

• Have excellent technical skills
• Be Knowledgeable of process-related standards
• Be an analytical thinker with interpersonal skills
• Have working experience in a call center environment.
• Have experience or working knowledge of Jira or change management tools.
• Be willing to work extended hours and even during weekends.
• Be excellent in written and oral communication.
• Have strong regard for providing quality results on time as an individual or behalf of the group.
• Have the behavioral competence of accurately prioritizing work to achieve optimal results.
• Be expected to learn and properly utilize all the internal tools used by the Customer Success Maintenance Team (i.e. – SAT Tool, SFDC, MS OFFICE apps, Five9 apps)

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities.

 A few major focus areas of this role are:

• Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities
• Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts
• Enhance Five9 processes to meet critical GTM requirements

Key Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
  • Serve as primary Five9 point of contact for education initiatives
  • Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
  • Work with Five9 Channel Team to understand the vision for growth of partner successes
  • Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
• Provide enablement training to groups from all customer facing roles from a variety of inputs
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs

Key Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
• Up to 20% national and international travel may be required
• BA/BS or equivalent experience is required

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.

We are seeking an experienced Technical Writer & eLearning Content Developer to create world-class product documentation and customer training content. In this role, you will create effective content and partner closely with product, engineering, and customer success teams to ensure our customers and partners can adopt and use our software products with confidence.
This is a strategic and hands-on role, ideal for someone who thrives at the intersection of technical writing, instructional design, and product enablement.

Key Responsibilities

• Content Strategy & Leadership
  • Work with standards, style guides, and best practices for technical writing and eLearning content.
  • Partner with product and customer success leaders to align content with business and customer adoption goals.
• Technical Documentation
  • Develop and maintain user guides, API documentation, release notes, and knowledge base articles for software/SaaS products.
  • Ensure documentation quality, consistency, accessibility, and accuracy across products.
  • Drive documentation integration into development workflows (Agile/DevOps).
• eLearning & Training Development
  • Create advanced eLearning modules, product tutorials, simulations, and certification programs.
  • Leverage tools such as Articulate Storyline, Rise, Captivate, Camtasia, or equivalent to create scalable training experiences.
  • Introduce innovative learning approaches (microlearning, video explainers, gamification) to enhance engagement.
• Continuous Improvement
  
  • Stay up to date with emerging trends in SaaS documentation, eLearning technology, and instructional design.
  • Champion a culture of customer-first communication within the product organization.

Qualifications & Skills

• Bachelor’s or Master’s degree in Technical Communication, Instructional Design, Computer Science, or related field.
• 2+ years of experience in technical writing and eLearning content development.
• Proven experience documenting software/SaaS products and building scalable training content.
• Strong expertise with documentation platforms (Confluence, MadCap Flare, Git-based tools, Markdown, or similar).
• Proficiency with eLearning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia).
• Good knowledge of instructional design methodologies (ADDIE, SAM, Bloom’s Taxonomy).
• Exceptional writing, editing, and communication skills.
• Experience working in Agile development environments and collaborating with product/engineering teams.

Preferred Qualifications

• Experience creating product enablement content for SaaS or enterprise software.
• Knowledge of SCORM/xAPI and LMS administration.
• Exposure to UX writing or content design.
• Graphic design or video production/editing skills.

Deal Desk Analyst

To complement our rapid growth, Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
• Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Qualifications

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Proficient with Microsoft Excel
• Salesforce.com Power User

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)