Five9 is looking to add a world-class commercial attorney to join its legal and compliance team. 

Location

Location: San Ramon, CA, Dallas, TX or East Coast preferred; hybrid or remote work will be considered for the right candidate. If hybrid, 3 days a week (M, W, TH) in office is required based on location

Key Responsibilities

The attorney will own the execution of day-to-day sales and commercial legal process activity. This role will partner closely the sales team, as well as reseller-, finance-, sales-operations-, account management and other teams to execute on company business objectives and drive legal departmental initiatives.
The ideal candidate is an individual who thrives in a sales environment, has excellent written and verbal skills and a proven ability to work collaboratively in a team setting. Strong interpersonal skills are also key to success in the role, as is the ability to work under strict timelines.

The attorney will leverage their experience negotiating and drafting complex sales transactions, including SaaS (or Contact Center as a Service) agreements with a variety of customers and partners including financial companies, healthcare providers, retail companies and insurance companies of different scale and sizes (SMB and Enterprise). This role will counsel work across team members within Legal and Compliance, as well as with business partners on matters involving telecommunications, service level agreements, artificial intelligence, and data privacy frameworks, including GDPR, CCPA and HIPPA. The ideal candidate will also have a proven record negotiating a high volume of transactions per quarter and can equally manage legal requests from multiple internal clients. This attorney will also have the opportunity to negotiate a variety of other commercial agreements including vendor, reseller and distribution partner agreements. The candidate will assist in the continuous improvement of standard form agreements, create playbooks and clauses for inclusion in the company’s CLM tool.

Requirements

• JD plus 10-15 years combined law firm and in-house legal department experience with at least 6 years of experience in drafting and negotiating complex agreements in a high-pressure tech sales environment
• Substantial experience negotiating SaaS agreements, Data Protection Agreements, Business Associate Agreements, vendor/supplier contracts, and reseller agreements for technology companies
• Familiarity working across the globe, to support multiple time zones and cultures
• Experience with telecommunications law, artificial intelligence and data privacy frameworks, including GDPR, CCPA and HIPPA, is strongly preferred
• A passion for developing strong, collaborative working relationships with Legal and Compliance teammates and peers
• Strong working knowledge of business processes for Cloud business capabilities like go-to-market, customer experiences, finance processes, and operational efficiencies
• Dedication to and compassion for the customer experience is a must
• Self-motivated, energetic, excellent interpersonal, organizational, conflict-resolution skills
• Gravitas and the proven ability to develop collaborative working relationships with a strong team of sales and other company business units
• Demonstrated experience working efficiently with attention to responsiveness
• A self-starter who possesses a strong work ethic
• High degree of flexibility, independence, initiative, and detail orientation
• Ability to present complex ideas in easy-to-understand language
• Highly organized and able to handle multiple activities and manage high volumes simultaneously
• Ability to work effectively in a fast-paced and continuously changing environment

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Location 
San Francisco Bay Area or Washington, D.C.; hybrid or remote work will be considered for the right candidate

Role Overview

Five9 is seeking an experienced commercial attorney for our in-house Transactions Legal Team within the Legal and Compliance organization. In this role, you will be pivotal in enabling Five9’s revenue growth by supporting the company’s sales and commercial operations. Your work will focus on drafting, reviewing, and negotiating complex commercial agreements for our cloud center platform, AI-enabled services, data processing, and security offerings. This position requires close collaboration with Sales and other cross-functional teams to support closure of complex commercial transactions and drive legal department initiatives in alignment with company business processes, policies, and objectives.

Key Responsibilities

• Draft, review, and negotiate a broad range of commercial agreements, including master services, data processing, partner and reseller, business associate, vendor, end user license, confidentiality, and service level agreements.
• Prime complex legal transactions with a variety of customers and partners of different scales and sizes, across verticals such as retail, insurance, finance, and healthcare.
• Advise internal stakeholders on liability, AI and data use, data privacy, cybersecurity, and regulatory compliance considerations within commercial agreements.
• Partner closely with Sales, Operations, Product, Compliance, Procurement, and Finance teams to successfully close customer and partner transactions.

• Identify legal risks and provide balanced, pragmatic solutions that support business objectives while managing legal risk in a high-pressure, high-growth environment.

• Assist in the development, maintenance, and continuous improvement of contract templates, negotiation playbooks, frequently asked questions, and scalable legal processes that improve efficiency and accelerate deal velocity.

Qualifications

Required

• Juris Doctor (JD) from an accredited law school.
• Active membership in good standing with at least one U.S. state bar.
• Between seven and twelve years of combined of law firm and in-house legal department experience.
• Four or more years of in-house experience drafting and negotiating complex agreements in a high pressure technology sales environment.
• Significant experience with negotiating SaaS, cloud, and other technology agreements.
• Experience addressing issues in telecommunications, data privacy, AI, cybersecurity, and regulatory compliance.
• Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding environment.
• Strong commercial judgment and ability to balance legal risk with business objectives.

Preferred

• Experience supporting product teams with AI-enabled and data-driven technology products, features, and use.
• Familiarity with data privacy and regulatory frameworks relevant to enterprise SaaS platforms, including HIPAA, GDPR, SOC 2, and U.S. privacy laws (e.g., CCPA/CPRA).
• Working knowledge of standard business processes for cloud companies, including go-to-market strategy, customer experience management, and finance processes.
• Proficiency improving contract lifecycle management and legal operations within high-growth technology companies.

What You Will Bring

The ideal candidate has strong commercial judgment, is energetic and highly organized, and thrives in a demanding, high volume sales environment without sacrificing quality. You will have a demonstrated ability to build strong working relationships and experience advising and negotiating issues related to data privacy, liability, security, compliance, and emerging AI technologies. An excellent work ethic, drafting abilities, and interpersonal skills are essential, along with the ability to manage competing priorities.

• A collaborative, solutions-oriented mindset, and the ability to work effectively within a team environment.
• The ability to translate complex legal and regulatory requirements into practical and actionable business guidance.
• Comfort navigating emerging legal and compliance issues, particularly those related to AI.
• A proactive approach to building relationships with internal clients.

Why Join Five9

• The opportunity to join a collaborative and business-focused legal team.
• The ability to shape legal strategy for emerging technologies in AI, data governance, and CCaaS transactions.
• A competitive total compensation package with comprehensive benefits.

Five9 is seeking a highly strategic Director, Employment and Litigation Counsel to partner with the People team as lead advisor on global employment and risk-related matters, as well as manage Five9’s litigation and disputes and identify, assess and mitigate potential risks.

Reporting directly to Reporting directly to Five9’s SVP, Legal, the ideal candidate will be responsible for providing expert legal advice and representation in various global employment matters, with a focus on protecting the Five9, the rights of employees and ensuring compliance with appliable employment laws, as well as advising on employee relations matters. This position offers an opportunity to work on complex cases, including whistleblower claims, class actions, and investigations. Additionally, the Director will identify, assess and mitigate potential legal risks to Five9 to drive risk-adjusted business outcomes while protecting Five9 by providing subject matter expertise on litigation, arbitration and disputes, from initial communications through final resolution. This role will collaborate directly with key stakeholders (Compliance, People, IT, Security, Finance, etc.) to devise and implement creative solutions to risk-related matters.

Key Responsibilities

Employment

• Advise on global employment laws and regulations, and partner closely with the People team on employment matters throughout the employee lifecycle, including hiring and terminations, talent acquisition, employee relations, compliance trainings, policy and handbook management, accommodations and benefits.
• Represent the company in negotiations, mediations, and court proceedings.
• Manage a diverse caseload involving employment disputes.
• Conduct legal research and prepare legal documents such as briefs, memos, and pleadings. 
• Stay updated on changes in global employment law and industry trends.
• Provide training and consultation to the business on best practices in employment matters.

Litigation Management

• Develop and implement litigation strategies in collaboration with external and internal legal counsel, as well as business stakeholders.
• Manage investigations, enforcement actions, and litigation, arbitration and disputes from commencement through resolution, providing appropriate updates to cross-functional partners and leadership regarding risk, financial impact, and opportunities to resolve.
• Prepare and review legal documents, including pleadings, motions, and settlement agreements.
• Evaluate and mitigate legal risks associated with current and potential litigation, including coordination with risk management/insurance.
• Advise the sales, services and operational teams regarding customer escalations and customer disputes.
• Respond timely to requests for information and subpoenas from regulators and others, and assist the company in developing strong procedures for compliance with these requests.
• Monitor trends and legal developments, particularly those that impact the financial services and technology industries, analyze the implications for the company, and ensure the company is well-positioned to respond and react accordingly

Risk

• Partner with diverse internal business teams (Compliance, People, IT, Security, Finance, etc.) to proactively identify legal and regulatory risks facing the company and develop and implement strategies for mitigating those risks while successfully enabling the company’s business objectives.
• Partner closely with Compliance and other departments to provide pragmatic and actionable advice, develop new policies, or implement strategic revisions to existing policies/procedures as part of the company’s risk management.
• Support other risk management initiatives, including training and internal investigations.

Strategic Counsel

• Provide proactive legal advice to senior management on litigation and compliance-related issues.
• Keep abreast of legal developments and industry trends to anticipate potential legal challenges and opportunities.

Education

• Juris Doctor (JD) degree from an accredited law school and admitted to practice in at least one jurisdiction.

Experience

• 5+ years working experience in law firms and/or in-house, with a preference in-house experience.
• Strong understanding of employment law, including whistleblower-related issues and class actions.
• Deep experience in litigation, arbitration, and/or regulatory enforcement actions, including responsibility for independently managing complex disputes with employees, customers, regulators, third parties, or others from commencement to resolution. 
• Experience managing outside counsel.

Skills, Personal Traits and Attributes

• Exceptional strategic thinking with the ability to translate insight into execution.
• Excellent written and verbal communication skills, both internal (memos, guides, presentations) and external (counterparties, regulator communications).
• Ownership mentality and comfort working on complex matters that require analysis and judgment.
• High comfort with ambiguity and complex, fast-moving environments.
• Proven ability to build and scale high-performing teams.
• High EQ, low ego, and strong bias for action.
• Trusted advisor who balances legal risk with commercial practicality.