Five9 is harnessing the power of AI to redefine the customer experience industry and our future. To complement our transformation, we are actively seeking a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams. 

You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically anticipating and responding to the cultural and organizational dynamics of a company in transformation. 

Key Responsibilities: 

• Strategic Partnership: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions. 

• Organizational Design & Change Leadership: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions on spans and layers, talent management, and change management. 

• Integrated Talent Strategy: Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs. 

• Data-Driven Insights: Drive informed, objective decision-making by using data to identify trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies. 

• Compensation & Performance: Provide strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we remain competitive in the talent market. 

• Employee Relations: Proactively work with managers and employees to address complex employee relations issues, representing all interests fairly and ensuring a positive, high-performance work environment. 

• Employee Engagement: Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative. 

Key Requirements: 

• 8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting Go-to-market teams in a fast paced global environment 

• A Builder and a Problem-Solver: You have a strong "roll up your sleeves" attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment. 

• Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions. 

• Influence & Credibility: You present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures. 

• Relationship Builder: You possess a natural ability to build and maximize relationships founded on trust and effective communication. 

• Data-Driven & Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations. 

• Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion. 

• Agility & Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change. 

• Domain Expertise: You have a solid technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.). 

• A Bachelor’s degree or equivalent practical experience. 

People Operations Supervisor

The People Operations Supervisor manages the People Operations Representatives (Tier 1) who provide employee support and handle employee lifecycle transactions. This role ensures a consistent, high-quality employee experience and will be instrumental in identifying opportunities to enhance service delivery.

Additionally, the People Operations Supervisor serves as Tier 2 People Operations support for employees in the APAC Region. This role may partner closely with the Regional People Operations Specialists and reports directly to the People Operations Manager.

Key Responsibilities

Leadership & Employee Experience

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.

Regional HR Operations

• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.

General Responsibilities

• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

Qualifications

• 3–5 years of HR Operations experience, with strong knowledge of Philippines labor laws.
• Minimum 1 year of people management or leadership experience.
• Experience with HRIS systems (UKG preferred) and case management tools (Freshservice).
• Strong organizational, compliance, and communication skills.
• Ability to balance operational detail with high-quality service delivery.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our Talent Operations team. Reporting to the Manager, TA Operations & Programs, this role will support our India and Portugal recruiting teams with scheduling and administrative support as well as global operations initiatives.

This position requires working during IST business hours.

This is an opportunity to join an agile, service first team, driving efficiencies, supporting scalability and processes and tools ensuring a high-level, candidate and hiring manager experience.

Key Responsibilities

• Support recruiters in India and Portugal with interview scheduling.
• Coordinate interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
• Act as a point of contact for resolving interview-related issues or conflicts. Address scheduling conflicts, technical difficulties, or other challenges promptly and professionally.
• Create a positive and welcoming environment for candidates, making them feel valued and supported throughout the recruitment process. Act as an ambassador for our company culture.
• Provide great customer service for our internal and external stakeholders.
• Manage our pending joiner engagement process.
• Recruiting related administrative tasks as assigned by management.

Key Requirements

• Experience with high volume interview scheduling
• Comfortable working with data and proficiency with Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong sense of urgency, good organizational skills, and multi-tasking capabilities
• Experience working within an Applicant Tracking System
• Ability to prioritize and meet deadlines in a rapidly changing environment
• Must be able to exercise good judgement and discretion; secure and maintain private and confidential information
• Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
• Has a service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
• Bachelor’s degree or equivalent work experience

Strongly Preferred

• Experience with Greenhouse

People Partner Specialist

Position Overview

As a key member of the People Operations team, the People Parter Specialist within the Shared Services team is responsible for supporting managers and employees with general HR inquiries, possesses knowledge of HR policies, and provides guidance on employee lifecycle processes and situations. A key responsibility is to triage incoming inquiries and issues, document them accurately, and route them to the appropriate HR Centers of Excellence (COEs) or People Partner team when specialized support is required.

This role is critical in maintaining efficient People Operations by ensuring inquiries are handled promptly, accurately documented, and directed to the appropriate resources when escalation is required.

The People Operations team ensures that every Five9 employee has a great experience. This includes capturing comprehensive employment data, which enables the team to provide HR resources and documentation and resolve employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights

Key Responsibilities

HR Support & First Point of Contact:

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Ensure timely responses and resolutions for employee support and HR ticket requests.

Employee Relations Intake & Triage:

• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Ensure all employee concerns are handled with confidentiality and professionalism.

People Partner team and COE Support:

• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization, including onboarding, employee changes, and offboarding.
• Support People Partners in executing People initiatives and specific business unit or regional needs.
• Ensure internal HR processes, such as Employee Status Change Forms and HR tickets, are completed accurately and within defined service level agreements.
• Maintain detailed and accurate documentation of employee interactions and cases, ensuring a clear and complete record.
• Provide analytical support to the People Partners with quantitative and qualitative data in support of strategic HR programs and initiatives.  Run ad hoc reports to enhance metrics, identify trends, and support data driven decision making for business units.
• Partner with HR Operations and HRIS teams to ensure data accuracy.

Qualifications:

Education

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience

• 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
• Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
• Experience working in a service-oriented or shared services environment preferred.
• Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.

Skills & Competencies

• Strong customer service and communication skills.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• General knowledge of employment policies and practices.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Strong attention to detail and documentation skills.
• Ability to assess issues and determine when escalation is required.
• Strong organizational and time management skills.

Key Success Measures

• Timely response and resolution of HR inquiries.
• Accurate documentation and triage of employee relations cases.
• Positive employee and manager service experience.
• Effective escalation of complex issues to the appropriate HR teams.
• Compliance with HR policies and service standards.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Talent Acquisition Coordinator

To support our continued growth, we are looking for a talented Talent Acquisition Coordinator to join our team. Reporting to the Manager, TA Ops and Programs, this role will support our United States recruiting team with scheduling and administrative support. This is a great opportunity meaningfully impact the Candidate and Hiring Manager experience while gaining experience across a variety of talent acquisition competencies!

This position requires working during US PST business hours.

Key Responsibilities

• Coordinate complex interviews for candidates and interview teams across multiple time zones, ensuring timely and efficient communication.
• Act as a primary point of contact for resolving all interview-related issues, including scheduling conflicts and technical difficulties, in a prompt and professional manner.
• Create a positive and welcoming environment for candidates, acting as an ambassador for our company culture and ensuring they feel valued throughout the process.
• Provide outstanding customer service to our internal and external stakeholders.
• Work collaboratively with TA Partners and HR Ops on the status of new hires.
• Handle recruiting-related operational tasks, which may include referral bonus program support, weekly reporting, recruiting fee processing, etc.
• Responsible for ensuring pre-employment background checks are conducted, reviewed and approved for US hires.
• Provide support in maintaining Greenhouse data and functionality. 

Key Requirements

• Must be able to work during either US PST business hours.
• Proven experience with high-volume interview scheduling.
• Comfortable working with data and proficiency with Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong sense of urgency, excellent organizational skills, and the ability to multi-task effectively.
• Ability to prioritize and meet deadlines in a rapidly changing environment.
• Must be able to exercise good judgment and discretion; ability to secure and maintain private and confidential information.
• Experience working within Greenhouse Applicant Tracking System (ATS).
• Ability to work independently with minimal direct supervision as well as collaborate effectively in a team environment.
• A service-oriented approach and a genuine enjoyment in providing an excellent candidate and hiring manager experience.
• Bachelor’s degree or equivalent work experience.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Manager, Learning and Development to lead and evolve our learning programs, systems, and team. This role will partner with business and People leaders to identify development needs, oversee the delivery of impactful onboarding and learning experiences, and drive a cohesive learning ecosystem that supports employee growth and compliance across a global organization.  

Responsibilities:  

Learning Program Strategy & Development  

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization. 
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives. 
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design. 

 Learning Design, Delivery & Evaluation  

• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency. 
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments. 
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions. 
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements. 
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.  

Learning Systems & Enablement  

• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience. 
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.  

People Leadership & Team Management  

• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions. 
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.  

Qualifications: 

• Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience 
• Proven experience (5+ years) in corporate and/or tech-industry learning and development roles, with a demonstrated track record of creating and implementing successful leadership development programs
• Leadership and team management experience, with the ability to inspire and develop a high-performing team 
• Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Deep familiarity with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Excellent communication and interpersonal skills, with the ability to collaborate with various levels of leadership and employees. 
• Strategic thinker with the ability to align learning initiatives with business objectives 
• Strong project management skills, including the ability to manage multiple initiatives simultaneously 
• Analytical mindset to assess training effectiveness and make data-driven improvements 
• Professional certifications in training and development, instructional design, or related areas are a plus 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are seeking a Program Manager, Talent & Learning to drive the planning, execution, and continuous improvement of global talent management and learning programs. This role will ensure cyclical and ongoing programs—such as engagement surveys, performance and talent processes, learning system configurations, communications, and enablement—are delivered on time, with high quality and strong stakeholder alignment. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex programs across HR and business teams.  

Responsibilities: 

Program Planning & Delivery  

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance and talent cycles, learning launches, and enablement programs. 
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams 
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution. 

 Stakeholder & Cross-Functional Coordination  

• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables. 
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders. 
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery. 

 Communications & Enablement  

• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time. 
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides. 
• Ensure consistent messaging and change readiness across global audiences. 

 Program Monitoring & Continuous Improvement  

• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities. 
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles. 
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs. 

 Qualifications:  

• Bachelor’s degree (recommended)  
• 5+ years of HR or Learning and Development experience  
• Experience managing HR, talent management, learning, or people programs in a fast-paced, tech environment. 
• Strong program management skills, including planning, dependency management, and risk mitigation. 
• Comfort partnering cross-functionally with HR, IT, Communications, and stakeholders. 
• Excellent organizational, communication, and follow-through skills. 

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

We are looking for an Associate Talent Acquisition Partner professional with 0–2 years of experience to join our growing Talent Acquisition team in India. This role is primarily focused on volume hiring and in-house recruitment, supporting the TA team in scaling hiring across multiple functions. You will work closely with the TA Manager and Senior TA Partners, assisting them in executing end-to-end hiring activities and ensuring a smooth and efficient recruitment process. 

This is a great opportunity for someone eager to build a career in recruitment, gain exposure to high-volume hiring, and work across diverse roles and business functions in a fast-paced environment. 

Responsibilities 

• Support volume hiring initiatives across multiple roles and business functions.  

• Assist TA Manager and Senior TA Partners in day-to-day recruitment activities.  

• Coordinate end-to-end recruitment activities including sourcing, screening, scheduling, and candidate communication.  

• Support hiring for Mid-level, Interns, Freshers, and Apprentice roles.  

• Work on hiring across Core Engineering, Product, Support, Services, and select Business roles.  

• Assist in Apprentice and Internship hiring programs, including coordination and candidate engagement.  

• Maintain and update candidate information in ATS (Greenhouse).  

• Coordinate interviews across stakeholders and ensure timely follow-ups.  

• Help in maintaining a strong talent pipeline for ongoing and future hiring needs.  

• Ensure a positive candidate experience throughout the recruitment process.  

Requirements 

• Experience: 0–2 years in recruitment, HR, or related fields (freshers with strong interest in TA are welcome).  

• Good understanding of recruitment processes; exposure to volume hiring is a plus.  

• Strong interest in in-house recruitment and scaling hiring operations.  

• Good communication skills in English (written and verbal).  

• Familiarity with ATS tools (preferably Greenhouse) is an advantage.  

• Ability to multitask, stay organized, and manage multiple requests.  

• Detail-oriented with strong coordination and follow-up skills.  

• Eagerness to learn and work in a collaborative, fast-paced, and global environment.  

• Education: Bachelor’s Degree in HR, Business Administration, or related field preferred. 

People Operations Representative - Philippines

We are hiring a People Operations Representative based in the Philippines to support our global employee population. This individual will be a key part of our Global People Operations team, working both front-line and “back-office” operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions, including new hires, job changes, and terminations.
• Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
• Coordinate pre-hire onboarding steps and work authorization steps.
• Perform regular data audits to ensure accuracy and integrity of employee records.
• Support basic HR reporting needs.
• Contribute to maintaining process documentation and driving consistency across global operations.
• Maintain and audit employment records.
• Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews.

Minimum Skills or Experience Requirements 

• Flexibility to work US Time hours.
• 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
• Ability to analyze and validate data accurately and thoroughly.
• Ability to handle sensitive and confidential information with professionalism.
• Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments.
• Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy.
• Self-motivated and collaborative team player.
• Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices.
• Bachelor’s degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Are you an experienced recruiter ready to make a meaningful impact? Five9 is seeking a Senior Talent Acquisition Partner to join our high-performing Talent Acquisition team in India. In this key role, you will lead hiring for both technical and non-technical roles in our growing India operations, acting as a trusted advisor and partner to hiring managers.

We are looking for a recruiter with corporate experience, ideally in the tech sector, who thrives in fast-paced environments, brings a collaborative mindset, and is passionate about delivering an exceptional experience for candidates and hiring managers alike. If you are proactive, solutions-oriented, and committed to excellence in recruitment, this is the role for you. This position reports to the Manager, Talent Acquisition and is a hybrid role.

Responsibilities

• Manage full-cycle recruitment: sourcing, screening, scheduling, interviewing, offer negotiation, and onboarding.
• Source, attract, and engage top talent while building strong talent pipelines for future needs.
• Build trusted, long-term relationships with hiring managers and provide guidance on hiring best practices.
• Develop strategic job plans and advise managers on sourcing strategies.
• Ensure an outstanding candidate experience throughout the hiring process.
• Support regional recruitment initiatives and lead pre-onboarding activities for new hires.
• Recommend process improvements, new sourcing strategies, and tools to enhance recruitment efficiency.

Requirements

• Experience: Min 5+ to 10 years in recruitment, preferably within technology companies, with full-cycle recruiting expertise.
• Proven success in sourcing, hiring, and closing top talent efficiently.
• Strong relationship-building skills with candidates, hiring managers, and interview teams.
• Excellent English communication skills (written and verbal) for global collaboration.
• Ability to work flexibly to interact with US-based teams and across multiple time zones.
• Highly organized, detail-oriented, and capable of prioritizing multiple tasks.
• Ability to improve workflows, implement better processes, and lead recruitment initiatives.
• Collaborative, proactive, and a team player.
• Education: Bachelor’s Degree or equivalent work experience.

We are seeking a dynamic and experienced Learning and Development Partner to join our growing team. This individual will design and deliver impactful global learning experiences, manage and optimize learning systems and compliance programs, and enable employees and managers to effectively engage in their development through accessible, high-quality learning solutions.  

Responsibilities: 

 Learning Content & Program Delivery  

• Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.  
• Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates. 
• Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics. 

 Learning Systems, Compliance & Analytics  

• Support administration of the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination. 
• Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements. 
• Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights. 

 Learner Enablement & Support  

• Guide users in accessing plans and role-based pathways, providing guidance on navigating learning platforms and curated content and increasing adoption. 
• Support learners and escalate complex issuesfor employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution. 
• Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume. 

Qualifications:  

• Bachelor’s degree preferred required  
• 2+ years of HR or Learning and Development experience  
• Strong communication and presentation skills, both written and verbal  
• Solid understanding of adult learning principles, instructional design methodologies, and training delivery techniques 
• Experience with learning management systems (LMS), learning experience systems (LXPs), and e-learning platforms such as Articulate 360 or others 
• Strong attention-to-detail, resourcefulness and drive for innovation  
• Exceptional time, resource management, and organizational skills  
• Ability to prioritize workload and act with appropriate urgency  
• Demonstrated ability to work successfully cross functionally 
• Able to follow guidance and escalate when needed  
• Calm appearance under pressure  
• Ability to brainstorm and contribute ideas  

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)