ABOUT THE ROLE

We are looking for a Staff Product Manager, Digital Manga to lead strategy, vision, and roadmap development for our digital manga business. Reporting to the Director of Product Management, Flywheel & Ecosystem, you will oversee end-to-end product experiences across mobile, web, and cross-platform integrations with an eye towards supporting user growth and engagement within the platform. We are seeking someone experienced in digital media, and accomplished at building global, scalable products that blend content and commerce--and if you passion for manga that's even better!

This Product Manager plays an important role in shaping the future of how fans experience manga digitally at Crunchyroll. It will work at the intersection of content, technology, and fandom with one of the largest anime and manga communities in the world.

This is a hybrid position based in Los Angeles.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, and Thursday.

ABOUT THE TEAM

This is an exciting time to join Crunchyroll's Product Team. As we expand our global footprint, we're shaping the future of anime and manga fandom – across streaming, digital manga, e-commerce, events, and gaming. We are at the heart of building experiences that millions of passionate fans enjoy every day. We're on a mission to create anime-centered products that delight subscribers and bring fans closer to the stories, characters, and communities they love.

Our Digital Manga Product Management team is shaping the future of digital manga at Crunchyroll. In close partnership with our business and marketing teams, we guide the product roadmap that delivers a world-class digital manga reading experience to our passionate fan base.

IN THE ROLE

• Define the north star vision for the digital manga product within the broader streaming and fandom ecosystem.
• Develop the multi-year roadmap that integrates manga reading experiences, monetization models (subscription, microtransactions, bundles), cross-platform user journeys, and regional expansion.
• Collaborate closely with Engineering and development partners to turn a strong Product vision into reality by defining requirements, shaping scalable solutions, and delivering high-quality experiences that delight manga fans worldwide.
• Partner with executives and cross-functional leaders to align product strategy with business growth goals and fan engagement objectives.
• Collaborate with Product Management partners to create seamless discovery and crossover journeys between streaming, store, and manga products
• Partner with lifecycle marketing, CRM, and commerce to enable cross-sell, upsell, and retention campaigns.
• Define and track success metrics: engagement, retention, conversion, ARPU, opt-ins, etc.
• Continuously identify new growth opportunities through emerging technologies, user feedback, and competitive analysis.
• Lead Large, cross-functional initiatives.
• Possess a desire to move initiatives forward.

REQUIREMENTS

We get excited about candidates, like you, because…

• 7+ years of product management experience.
• Proven track record building and scaling consumer-facing digital products (media, publishing, e-commerce preferred).
• Strong understanding of monetization models (subscriptions, microtransactions, digital storefronts).
• Experience with global launches including localization, compliance, and regional user behavior differences.
• Background in cross-platform ecosystems (streaming, games, apps).
• Familiarity with structured data, personalization systems, or recommendations APIs.
• Strong data acumen with ability to design experiments and drive insight-driven strategy.

NICE TO HAVE

• Japanese language proficiency

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for our European markets, one of our fastest-growing regions. Based in London, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You’ll also act as a subject matter expert for the Europe market, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You’ll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You’ll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for Europe across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities (across multiple markets, languages, and time zones).
  
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll’s CRM market lead for Europe, advising on cultural nuances, local market behaviors, local platform norms, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into Europe lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (multilingual markets, consent and preference management, deliverability best practices, local payment behaviors, and evolving platform changes across iOS/Android) to evolve CRM campaign strategy and execution.

About You

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of European consumer behaviors, digital marketing platforms, and messaging ecosystems (including WhatsApp where applicable), with experience operating in privacy-first environments.
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued. 
• Additional proficiency in relevant regional languages is a plus.

About the Team

The Lifecycle Marketing team curates personalized journeys that strengthen fan loyalty and lifetime value. With data-driven insights and fan-first creativity, we connect users to the right experiences at the right moments across owned channels.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Employer 5% salary contribution into a DC Pension Plan
• Allowances for Gym & Wellness, Meals, Commuting
• Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
  • Flex Time Off
  • 5 Yasumi Days
  • Half-Day Fridays during the summer
  • Winter Break

#LifeAtCrunchyroll #LI-Hybrid 

About the Role

We are seeking an experienced Senior Engineering Manager, Apple Core to lead the development and maintenance of the shared systems, tools, and pipelines that power our iOS, tvOS, and visionOS applications. This role is pivotal in driving the technical vision, roadmap, and operational excellence of our Apple platform infrastructure. You will lead an accomplished group of engineers focused on scalability, reliability, performance, and developer efficiency — enabling our feature teams to deliver best-in-class experiences to millions of users.

As the Senior Engineering Manager, Apple Core, you will mentor, inspire, and grow the team while ensuring we deliver robust, high-quality infrastructure that supports business goals and technical standards. You will have ownership over platform-wide systems, CI/CD pipelines, monitoring and alerting solutions, and developer tooling. You will be a key contributor to strategic technical decisions and will partner closely with engineering leadership to shape the future of our Apple ecosystem.

This is a hybrid position and we are considering applicants for the location(s) of Los Angeles, CA or San Francisco, CA. You will report to the Director of Engineering, Apple and Android Platforms.

Responsibilities

• Run the day-to-day operations of the infrastructure engineering team and manage agile ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead and mentor a team of engineers to adopt and maintain best practices, platform architecture standards, and scalable infrastructure solutions, fostering a collaborative work environment.
• Define and execute the roadmap for shared Apple platform infrastructure, ensuring alignment with business objectives and the needs of dependent feature teams.
• Work closely with stakeholders and cross-functional teams to gather requirements, prioritize improvements, and communicate project progress and operational updates.
• Manage project timelines, resource allocation, and budgeting to ensure delivery of infrastructure initiatives.
• Implement and maintain CI/CD pipelines, automated testing frameworks, and performance monitoring solutions to optimize development velocity and product stability.
• Drive operational excellence by managing system incidents, performing root cause analyses, and implementing long-term preventative measures.
• Monitor system performance, identify bottlenecks, and lead performance optimization efforts across the Apple platform stack.
• Conduct regular one-to-one meetings with team members to provide feedback, support career development, and maintain high team morale and productivity.
• Lead hiring and onboarding efforts to attract top infrastructure talent and expand the team's capabilities.

Key Qualifications

• Proven experience managing infrastructure or platform engineering teams, preferably in the Apple ecosystem (iOS, tvOS, visionOS).
• Strong technical background in CI/CD tooling (e.g., Jenkins, GitHub Actions, Bitrise, CircleCI) and automation best practices.
• Hands-on experience with build systems, dependency management, and artifact distribution for Apple platforms (e.g., Xcode Cloud, Fastlane, xcframeworks).
• Proficiency with monitoring and observability tools (e.g., Datadog, New Relic, Grafana, Prometheus) and alerting best practices.
• Deep understanding of performance profiling, crash reporting, and optimization strategies for Apple applications.
• Strong incident management skills, including root cause analysis and postmortem facilitation.
• A track record of mentoring and developing engineering talent.
• Exceptional communication skills for collaborating with technical and non-technical stakeholders.
• Familiarity with modern agile practices and a track record of delivering infrastructure initiatives on time and within budget.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for India and MENA—two of our fastest-growing regions. Based in Mumbai or Hyderabad, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You'll also act as a subject matter expert for India and MENA, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You'll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You'll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for India and MENA across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities.
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll's CRM market lead for India and MENA, advising on cultural nuances, local market behaviors, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into India and MENA lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (mobile-first behaviors, regional languages/Hinglish, WhatsApp norms, payment behaviors, and device/telco ecosystem nuances) to evolve CRM campaign strategy and execution.

About You

We get excited about candidates who bring:

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of Indian and MENA consumer behaviors, digital marketing platforms, and messaging ecosystems (especially WhatsApp, UPI-driven funnels).
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued.
• Additional proficiency in relevant regional languages is a plus.
• Bachelor's degree in Marketing, Business, or related field.

About the Team

Our Lifecycle Marketing team designs personalized journeys that drive fan connection, engagement, and loyalty. Through data-driven insights and creativity, we activate the right experiences at the right time across channels—helping anime fans feel seen, understood, and inspired by Crunchyroll.

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Database Engineer for the Data Engineering team, you will be responsible for maintaining and enhancing the reliability of our data infrastructure. Your work will directly impact the availability and performance of our data services, enabling the organization to make data-driven decisions. You will collaborate closely with data engineers, and software engineers to develop and drive 100% automation, best practices for deep monitoring and alerting.

About You

We get excited about candidates, like you, because...

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in database operations, or a related role with a focus on data platforms, data stores, data operations.
• Deep experience in RDS and NoSQL is a must.
• Extensive experience with AWS cloud platform and their data-related services.
• Proficiency in monitoring tools (e.g., Datadog, CloudWatch, DevOps Guru, DB Performance Insights).
• Proficiency in one or more programming languages (e.g.  Python, Java)
• Strong understanding of various performance metrics both at a high level and at a low level like Disk/IO saturation.
• Experience in identifying and eliminating the bottlenecks in the system.
• Strong understanding of database internals like types of indexes, schemas, query plans.
• Strong understanding of database systems (e.g., SQL, NoSQL) and experience in managing large-scale data infrastructures.
• At least basic knowledge in automation frameworks (e.g., Terraform, Cloud Formation).
• At least basic knowledge and some hands-on implementation of CI/CD pipelines and DatabaseOps practices.
• Experience with data governance, compliance, and lifecycle management.
• Strong problem-solving skills and a proactive approach to identifying and addressing issues.
• Ability to independently own and execute projects while effectively collaborating with the team to influence and shape the vision of the data engineering organization.
• Strong communication skills and the ability to mentor and guide junior engineers.

About the Team

The Database Operations Engineering team is dedicated to ensuring the reliability, scalability, and performance of our data infrastructure. We focus on standardizing and implementing monitoring and alerting across all datastores to track key metrics like errors, latency, and throughput, and to ensure critical systems are covered. Our team also leads efforts to keep databases up-to-date, implements Infrastructure as Code (IaC) for high availability and performance, and automates key processes to enhance operational efficiency. 

We lead and evangelize the principle of 100% automation. Additionally, we define and document operational requirements, develop incident response processes, and automate monitoring and compliance checks to maintain a secure and reliable data environment. By continuously improving load testing and optimizing data governance practices, we support the overall health and efficiency of our data systems.

About The Team

The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans, generate bills and collect payments for Crunchyroll users around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes building features for robust subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business!

We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an integral part of the Crunchyroll family.

This position is based in San Francisco. We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. 

A day in the life of our Software Engineering Manager, Memberships:

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

As a Staff Data Analyst, you will lead high-impact analytical work that shapes Crunchyroll’s content strategy - from greenlight to presentation to engagement and retention. You’ll define measurement frameworks, build certified data assets, and partner closely with Content Strategy, Programming, Product, and Licensor teams to deliver insights that guide multi-million-dollar decisions. This role operates with broad autonomy and plays a key part in raising analytical rigor, strengthening data quality, and establishing standards across the Fan Experience (FX) Team.

You will:

• Lead content measurement frameworks: define north-star KPIs, normalization methods, and comparable title metrics to drive consistent decision-making across regions, seasons, modalities, and content types.
• Build certified, reusable data assets: develop durable datasets in Databricks that standardize title/season/episode joins and metadata keys, ensuring high-quality, consistent downstream analysis.
• Advance understanding of content impact: quantify title-driven acquisition, engagement, and retention; model content-attributed churn risk; and develop portfolio-level diagnostics to inform slate and localization decisions.
• Own and evolve attribution & user-journey insights: maintain and improve viewership attribution logic to map discovery → click → watch → return behaviors, enabling clear readouts on how users discover and engage with titles.
• Drive experimentation and presentation measurement: design success metrics, partner on eventing, and analyze experiments for homepage rails, thumbnails, recommendations, language selectors, and other discovery/presentation surfaces.
• Deliver decision assets for Content & Licensors: produce clear analyses, dashboards, and reusable frameworks for greenlight, localization ROI, curation, licensor narratives, and internal/external self-serve tooling.
• Elevate analytics craft & standards: document methods, set QA and analysis standards, mentor analysts across VODAX, and support hiring to strengthen long-term analytics capability.

In the role of Staff Data Analyst, Content Analytics, you will report to the Manager, Content Analytics. We are considering applicants for Los Angeles (in office Tuesdays, Wednesdays, and Thursdays).

About You

We get excited about candidates, like you, because…

• You have 12+ years of experience in content, product, or streaming analytics with a track record of solving highly complex, ambiguous problems that influence org-level decisions.
• You possess expert SQL and strong Python/PySpark skills, with hands-on experience working in Databricks or similar lakehouse environments.
• You have deep experience with large-scale viewership, subscription, or payments datasets and have built certified datasets or BI-ready data assets.
• You possess strong experimentation and causal inference skills including test design, metric definition, and analysis of A/B results.
• You have fluency with Tableau or similar BI tools and can design dashboards that scale across stakeholder groups.
• You embody domain expertise in streaming/content analytics including attribution modeling, content normalization, and understanding how content impacts user behavior and retention.

About the Team

You will join the Fan Experience (FX) team within the Center for Data & Insights (CDI) organization with a focus on Content Analytics. The team builds core engagement metrics, attribution logic, experimentation frameworks, and licensor-facing insights that support decision-making across the content lifecycle - from greenlight to discovery to retention. As Crunchyroll continues to scale globally, the team is expanding its capabilities and establishing durable measurement foundations that support partners across Content, Product, and the broader CDI organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

As an International Localization Dubbing Specialist, you will report to the Manager of International Dubbing

We are considering applicants for our London location.

As a subject matter expert for the European media and localization landscape, you will work on the production of dubs in EMEA languages, manage vendor partner relationships, and ensure the quality and on-time delivery of episodic marketing content and the related asset deliverables.

You will be a bridge between vendors, translation, programming, and distribution teams for any topics related to dubbing. Your years of experience in localization will allow you to help ensure that all localized content meets licensors' and Crunchyroll's creative and technical standards in an organized and time-sensitive environment.

Responsibilities

• Proactive Project Management
  • Maintain timelines and manage escalation workflow to leadership
  • Balance priorities and partner communications promptly to position projects in your team's work queues.
  • Monitor, track, and report to ensure transparency and communication with stakeholders.
• Future Planning & Standard Operating Procedures
  • Partner with your Manager to document dubbing workflows and SOPs
  • Highlight improvements and opportunities to improve and refine processes
  • Have an understanding of our supply chain to identify solutions and improvements
• Collaborate with partner teams
• Communicate across the localization team to ensure agreement
• Anticipate problems and work with partners to get in front of them.
• Gain an understanding of cross-functional teams to understand how decisions impact partner teams.
• Evaluate opportunities to improve the supply chain.

About You

• You have 5+ years of experience within the media localization landscape
• You have experience building, and inspiring team members
• You have experience building rapport and maintaining relationships across a global organization.
• You have English and French, German, Spanish, and/or Italian language skills
• You have a passion for Anime, Japanese culture, and the Entertainment industry
• You have experience with organizational tools such as: Google Suite, PowerPoint or Keynote, Airtable, and Internet

About the Team

The International Dubbing team sets the creative standard for Crunchyroll's expansive worldwide dubbing program. We strive to produce exceptional dubs that engage and delight our audiences. We understand the level of ownership our voice actors, studios, production partners and our audiences have for our dubs and we work on our projects with the respect this requires.

#LifeAtCrunchyroll #LI-Hybrid

About the Team

The Mobile Monetization team builds and maintains the subscription, payments, and promotional offer experiences across Crunchyroll's iOS and Android applications. Our mission is to deliver a seamless, reliable, and conversion-optimized monetization experience for our global audience — from the moment a fan starts a free trial to the moment they become a lifelong subscriber.

We own the full monetization surface across mobile platforms: subscriptions and plan management, StoreKit 2 and Google Play Billing, promotional and introductory offers, winback flows, cancel rescue, and free trials. Our work directly impacts Crunchyroll's revenue and fan retention at scale.

We embody Crunchyroll's collaborative spirit and work closely with product, finance, legal, and other platform teams to engineer scalable, compliant, and high-impact monetization solutions across all client platforms.

About the Role

We are seeking an experienced and results-oriented Senior Engineering Manager to lead our Mobile Monetization team. This role is pivotal in driving the technical vision, roadmap, and delivery of monetization features across iOS and Android.

You will lead a talented, cross-platform team of engineers and work cross-functionally with product managers, designers, finance, and legal stakeholders to deliver experiences that grow revenue and delight fans. As the Senior Engineering Manager, Mobile Monetization, you will mentor, inspire, and grow the team while ensuring that we deliver high-quality, performant, and scalable solutions that meet our users' needs and business goals. You will have ownership over the development process, team performance, and be a key contributor to strategic decisions.

This is a hybrid role based in San Francisco, working from our SF office three days a week on Tuesdays, Wednesdays, and Thursdays. In this role, you will report to the VP of Engineering, Fan Experiences.

What You'll Do

• Run the day-to-day operations of the engineering team and manage scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead and mentor a cross-platform team of iOS and Android engineers to ensure the adoption of best practices, architectural standards, and scalability, fostering a collaborative and high-performance work environment.
• Own and drive the technical roadmap for mobile monetization — including subscriptions, StoreKit 2, Google Play Billing, promotional offers, winback, free trials, and plan management — aligning with business objectives and revenue goals.
• Define, track, and improve key monetization metrics including conversion rate, free trial activation, cancel rescue effectiveness, and churn — translating data into actionable roadmap decisions.
• Partner with product, data science, and growth teams to design, ship, and measure A/B tests and pricing experiments at consumer scale, using experimentation to continuously optimize the monetization funnel.
• Manage partner platform dependencies — including Apple and Google billing API changes, entitlement system updates, and platform policy changes — ensuring the team can respond rapidly without disrupting revenue flows.
• Ensure revenue-critical system health through robust monitoring, alerting, and incident response practices; lead root cause analyses for monetization-impacting outages and drive systemic prevention.
• Work closely with stakeholders and cross-functional teams (Product, Finance, Legal, Marketing) to understand requirements, gather feedback, and communicate project progress and status updates.
• Navigate compliance and regulatory requirements — including global privacy regulations, age assurance laws, regional pricing obligations, and app store policy changes — ensuring the monetization platform remains compliant without compromising delivery velocity.
• Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
• Monitor team performance and productivity, identifying areas for improvement and implementing strategies to optimize efficiency.
• Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and manage performance.
• Actively participate in hiring and onboarding processes to attract top talent and build a skilled, cross-platform engineering team.

About You

We get excited about candidates, like you, because...

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum 8 years of experience building native mobile applications across iOS and/or Android.
• Proven experience managing and leading engineering teams, with at least 5+ years of direct people management experience.
• Deep understanding of mobile monetization systems — including StoreKit, StoreKit 2, Google Play Billing, subscription lifecycle management, promotional offers, and payment flows.
• Experience owning revenue-critical engineering domains where reliability, correctness, and compliance are non-negotiable — and where a bug in a payment flow is a fan who didn't become a subscriber.
• Demonstrated ability to define and drive a monetization technical roadmap in partnership with product, finance, and legal stakeholders, balancing near-term delivery with long-term platform investments.
• Track record of using data and experimentation to drive monetization outcomes — including owning funnels, conversion metrics, and A/B testing at consumer scale.
• Extensive knowledge of architecture and design patterns for building reliable, secure, and scalable mobile applications.
• Proficiency in Swift and/or Kotlin, with experience in modern iOS and Android frameworks and technologies.
• Excellent verbal, written communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders including Finance, Legal, and Marketing.
• Strong analytical and problem-solving abilities, with a keen attention to foresee long-term product goals and define a roadmap.

Bonus Points

• Experience with subscription management platforms or entitlement systems at scale.
• Familiarity with global payment compliance, tax handling, regional pricing strategies, or age assurance regulatory requirements.
• Experience managing engineering delivery across third-party platform dependencies — Apple, Google Play, Roku, PlayStation, or similar — with a track record of navigating partner constraints and policy changes.
• Background in designing or scaling offer management systems, including targeted promotions, introductory pricing, and winback campaigns.
• Experience with pricing experimentation or cohort analysis in a DTC subscription business.
• Familiarity with GDPR, COPPA, ATT, or other privacy and compliance frameworks as they apply to mobile monetization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior People Business Partner, you will report to the Sr. Director, People Business Partnerships & LatAm.

As a key member of the People Business Partnerships team, you will partner closely with leaders and employees in Mexico City and the Latin America regions to support organizational talent, drive engagement, and enable the business to deliver impactful outcomes. We are looking for a Senior People Business Partner with experience supporting and scaling teams in dynamic, fast-growing environments.

We are considering applicants for the location of Mexico City

Core Areas of Responsibility

• Partner closely with Mexico City and LatAm-based business leaders and team members to understand their goals and provide strategic people support that drives business success
• Provide coaching and expertise to local leaders across areas, including talent strategy, organizational design and effectiveness, leadership development, performance management, succession planning, employee engagement, and employee relations
• Support day-to-day people operations in Mexico City and other LatAm regions as needed, partnering with Payroll, Benefits, and People Services to ensure smooth onboarding/offboarding, leave management, and compliance with local employment requirements
• Act as the primary People Partner for Mexico City and LatAm regions, ensuring local needs and insights are reflected in broader people strategies and programs
• Collaborate cross-functionally with the US-based People Partners, Recruiting, IT, Finance, Payroll, and other partners to support local initiatives and deliver integrated people solutions
• Support the implementation and change management of people programs within Mexico City and LatAm 
• Use qualitative and quantitative data to inform business and talent decisions at the local level
• Champion company culture, values, and employee experience within the Mexico City office and other LatAm regions

About You

We get excited about candidates like you, because...

• You have 12+ years of experience as an HR Business Partner or in a related role, ideally in tech or media environments, or where you have been exposed to working with multiple regions and stakeholders.
• Bring solid knowledge of HR disciplines, including organizational design, workforce planning, employee relations, performance management, compensation, and local employment laws in Mexico City. Knowledge of other LatAm regions is strongly preferred.
• Demonstrate excellent interpersonal, communication, and coaching skills, with the ability to build trust and influence at all levels
• Your English and Spanish communication skills are both great. 
• Are proactive, solutions-oriented, and comfortable operating independently in a fast-paced, evolving environment
• Have strong problem-solving skills and sound judgment when navigating complex or ambiguous situations
• Have hands-on experience with day-to-day people operations
• Handle sensitive and confidential information with integrity and discretion
• Thrive in collaborative environments and enjoy working with driven, thoughtful colleagues
• Hold a BA/BS degree in Business Administration, Psychology, Communications, or a related field and/or equivalent working experience. 

About the role

In the role of senior machine learning engineer, you will report to the director of data science and machine learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California.

In this Machine Learning Engineer role focused on Algorithm Development and End-to-End Production at our VOD streaming company, you will lead the creation and deployment of scalable ML models to detect account sharing fraud, drawing from user behavior data like geolocation, concurrent sessions, and device profiles. This position is essential for collaborating with data scientists, product analysts, and data engineers,  translating research prototypes into production systems that enhance detection accuracy while minimizing user disruption, aligning with proven strategies from streaming giants to boost subscriber growth.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. 

Core Areas of Responsibility

• Design and implement machine learning algorithms, including anomaly detection models, to identify unauthorized account sharing in real-time.
• Develop end-to-end ML pipelines for data preprocessing, model training, evaluation, and deployment using cloud platforms.
• Optimize models for performance, scalability, and efficiency to handle high-volume streaming data.
• Integrate ML solutions with existing systems via APIs and establish monitoring for model drift and retraining.
• Collaborate on A/B testing and iteration to refine algorithms based on feedback and evolving evasion tactics.

About You

• Experience: You bring 5+ years of hands-on experience in ML engineering, with a track record in fraud or anomaly detection systems, ideally in online, consumer facing products and services.
• Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or XGBoost, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks MLFlow, etc. Experience with cloud computing infra and tooling such as AWS/GCP.
• Cross-Functional Collaborations: Experienced in working with data scientists, engineers, and product teams to deploy models that support business goals like revenue optimization.
• Communication Skills: Strong ability to document technical processes and explain algorithm decisions to diverse stakeholders for seamless integration.
• Education Background: Possess a master's degree in computer science, machine learning, or a related quantitative field, with certifications in cloud ML being a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Statistics, or a related field.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Machine Learning Engineer for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California. You will lead the research, development, and test of advanced models, and work together with product and engineering partners to deliver tailored experiences for our fans across the anime ecosystem, including anime video recommendations, digital manga suggestions, merchandise personalization, anime-themed gaming, music, and more. This position will collaborate closely with scientists, engineers, product owners, to prototype innovative algorithms, evaluate their impact, and integrate them into production systems that drive user engagement, retention, discovery, and satisfaction.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. This position can be based in our Los Angeles or San Francisco offices.

Core Areas of Responsibility

• Research, design, and implement machine learning algorithms for recommendation systems, including collaborative filtering, content-based models, and deep learning, and generative recommendation approaches to personalize content discoveries.
• Co-develop end-to-end ML pipelines for data ingestion, feature engineering, model training, evaluation, and deployment using scalable cloud platforms with engineers.
• Optimize models for accuracy, latency, and scalability to handle massive user interaction data from streaming and multi-platform, multi-domain experiences across the fandom.
• Integrate personalization solutions with other services, and implement monitoring for model performance, bias detection, and automated retraining.
• Collaborate on A/B testing, experimentation, and iterative improvements to refine recommendations based on user feedback and evolving content trends.

About You

We get excited about candidates, like you, because you have:

Experience: You bring 8+ years of hands-on experience in applied machine learning, with a proven track record in building recommendation systems or personalization engines, ideally in media, entertainment, or e-commerce platforms.

Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or Scikit-learn, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks, or similar. Experience with big data tools (e.g., Spark) and cloud infrastructure (e.g., AWS/GCP) for handling large-scale datasets.

Cross-Functional Collaborations: Experienced in partnering with data scientists and analysts, engineers, and product teams to deploy models that align with business objectives like increasing user retention and content consumption.

Communication Skills: Strong ability to document research findings, explain algorithmic choices, and present results to diverse stakeholders for effective adoption.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Machine Learning, Statistics, or a related quantitative field, with publications or contributions in recommendation systems being a plus.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

In the role of Director, Business Affairs, you will report to the Senior Director, Business Affairs.

We are considering applicants for the location of Tokyo, Japan.

As the Director, Business Affairs, you will prepare proposals. You will also review and negotiate agreements related to development and production, and consortium agreements for Crunchyroll's growing slate of co-productions and original content.

You will negotiate and review agreements while balancing the appropriate financial terms, legal, and business risks. You will partner with our Productions teams, Royalty reporting, Legal, Compliance, Finance, Programming, and other partners in exploiting the rights of our content. You will consult and collaborate with internal and external partners, legal departments, producers, and our Japanese production partners.

Core Areas of Responsibility

• Negotiate and complex development and production deals and drafting of terms sheets with Japanese consortium partners, including consortium agreements, music clearance, co-productions, and merchandising licenses.
• Negotiate and draft contracts in both Japanese and English.
• Communicate the financial terms, contractual risks, and obligations to internal departments of our newly acquired/produced content, including Content, Legal, Finance, Marketing, Licensing, and Programming.
• Track deal terms and update negotiation status on internal tracking systems.
• Provide general business counsel and support in an evolving business environment.

About You

We get excited about candidates, like you, because...

• 10+ years of Japanese Entertainment Industry-based licensing, production, and business affairs experience
• 8+ years of people management experience
• Experience drafting and interpreting co-production and licensing agreements
• Native to Business level Japanese skills (reading/speaking/writing).
• Willingness to learn English (reading/speaking/writing) 
• Passion for Anime, Japanese culture, Entertainment industry

About the Team

The Business Affairs team is part of the Content team that promotes our content acquisition efforts to support Crunchyroll's global growth. We serve as the source of truth for all licensing contract terms. We are collaboratively work with multiple teams (i.e. Anime Co-Production, Content Acquisitions, Legal, Deal Management, Programming, Financial Contract Reporting) across the globe.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Competitive Salary
• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

About the role

As the Director of Content Ratings, Korea, you will lead the strategy, execution, and continuous evolution of Crunchyroll’s ratings and compliance operations in Korea.

You will be accountable for the end-to-end ratings ecosystem, including regulatory alignment, operational workflows, tooling, and team performance, ensuring scalable, high-quality delivery across simulcast and catalog content.

This role is both a strategic and operational leader, responsible for setting regional direction, managing a team of ratings and metadata professionals, and representing Crunchyroll with external regulatory bodies such as the KMRB.

You will partner closely with global Content Operations, Localization, Legal, and Marketing to ensure content is launch-ready, compliant, and aligned with audience expectations.

Key Responsibilities: 

• Define and lead the ratings and compliance strategy for Korea, ensuring alignment with global standards and regional regulatory requirements
• Establish scalable frameworks, policies, and governance models for ratings and metadata operations
• Drive continuous improvement of workflows, tools, and systems to support high-volume global content delivery
• Own regional KPIs, SLAs, and quality metrics related to ratings accuracy, timeliness, and compliance
• Build, lead, and develop a high-performing team of ratings and metadata professionals
• Set clear goals, provide ongoing coaching, and support career development for team members
• Establish quality control mechanisms and performance standards across the team
• Ensure appropriate resourcing and workforce planning to meet business demand and growth
• Oversee end-to-end ratings workflows for simulcast and catalog content
• Ensure consistent application of KMRB ratings and internal standards across all titles
• Implement robust QA processes to maintain metadata integrity and ratings accuracy at scale
• Drive cross-functional alignment to ensure seamless handoffs across Content Ops, Localization, and Distribution
• Serve as the primary point of contact and representative for Crunchyroll with the KMRB and other relevant regulatory bodies
• Ensure full compliance with Korean content regulations, youth protection laws, and evolving policy requirements
• Monitor regulatory changes and proactively adapt internal processes and policies
• Partner with Legal to assess risk and ensure appropriate escalation frameworks are in place
• Act as a key regional leader interfacing with global stakeholders across Content Operations, Marketing, Product, and Legal
• Influence upstream and downstream workflows to ensure ratings and compliance are embedded early in the content lifecycle
• Provide expert guidance on sensitive or high-risk content decisions to senior leadership
• Own and evolve ratings and metadata systems (e.g., Airtable, internal tools) to support operational scalability
• Leverage data to identify trends, risks, and opportunities for process optimization
• Deliver regular reporting and insights to leadership on performance, risks, and operational health

About You

• 12+ years of experience in broadcast/streaming content rating
• 2+ years of experience leading teams or managing complex operational functions at scale
• Experience with KMRB self-rating policies and procedures, including completion of KMRB training
• Experience with youth protection policies and programs
• Experience with global ratings systems is a plus
• Demonstrated ability to operate at both strategic and operational levels, translating business goals into scalable execution
• Strong critical thinking and analytical skills
• Proven ability to manage a high volume of projects with competing deadlines
• Executive presence with the ability to influence senior stakeholders and represent the organization externally
• Fluency in English and Korean
• Must be comfortable discussing sensitive and potentially offensive subject matter with senior leadership and external stakeholders
• Ability to collaborate cross-functionally across departments to drive company initiatives
• Proficient with databases (Airtable preferred) and working with large datasets
• Experience driving operational improvements through systems, tooling, or automation is strongly preferred
  
  This role requires screening content that may be sensitive or offensive to certain audiences.
  

About the Team

The Content Ratings team is responsible for ensuring that all content on the Crunchyroll platform adheres to our internal standards and complies with any legal/regulatory requirements in the countries where we operate. Our goal is to provide our audiences with content ratings and advisories to help them make informed viewing choices. 

The team embodies Crunchyroll’s collaborative spirit and operates at the intersection of compliance, content operations, and audience trust, playing a critical role in enabling scalable global content distribution while mitigating regulatory and brand risk.

#LifeAtCrunchyroll #LI-remote 

About the role

As Director of Program Management, Global Commerce, you will help drive critical priorities across Global Commerce and Crunchyroll by supporting the Executive Vice President and Strategy Leadership team. You will play a central role in leading cross-functional projects, preparing priority communications, and additional initiatives. You’ll act as an embedded problem-solver and strategic partner on high-impact initiatives, helping to shape the operating rhythm, global processes, and execution of the Global Commerce agenda.

Strategic Projects & Initiatives

• Support the Executive Vice President and Vice President of Strategy and Development on cross-functional projects tied to Global Commerce priorities and long-term strategy
• Conduct data-driven analyses and business modeling to inform high-stakes decisions
• Develop evaluation frameworks and dashboards to track progress on key goals and surface opportunities for improvement

Leadership Meetings and Event Planning

• Participate in key meetings with internal teams and external partners
• Take clear, structured notes and synthesize outcomes, decisions, and next steps
• Collect and prepare briefing materials for meetings, offsites, and internal strategy sessions for Global Commerce Leadership
• Help plan and execute executive & select leadership operating cadences, including weekly syncs, offsites, summits, and other planning meetings, with VP of Strategy & Development

Research & Analysis

• Conduct market research and trend analysis across the anime, retail, and theatrical industries
• Synthesize insights to inform strategic planning and executive-level decision making
• Support forward-looking initiatives that position Global Commerce for long-term growth

Operational & Organizational Support

• Provide day-to-day project management and operational support for the Global Commerce leadership team
• Coordinate cross-functional input into leadership communications and planning documents
• Assist in drafting and reviewing strategic communications from the EVP of Global Commerce office
• Support preparations for industry events, speaking engagements, and internal conferences

Presentation & Communication Excellence

• Own the development of leadership presentations and talking points, ensuring crisp storytelling, structured logic, and visual clarity
• Build presentation-ready decks in collaboration with senior stakeholders
• Translate complex topics into clear narratives for internal and external audiences

This role will report to the Executive Vice President, Global Commerce and is based out our Dallas office.

About You

• You have 15+ years of total experience, including: 3+ years in management consulting or business communications 5+ years in strategy or commerce roles at a retail, consumer, or media company
• You’re analytically exceptional, fluent in Excel/Sheets, and comfortable structuring business cases and performance tracking tools
• You’re tech-savvy, with a strong interest in AI trends, finding ways to automatic manual processes, and understand new technologies that reshape consumer or business behavior
• You’re comfortable in ambiguity, quick to structure, and skilled at problem-solving and influencing without authority
• You demonstrated ability to operate in confidential and high-pressure environments
• You are an expert at building logical, high-impact slides with clean visuals and clear narrative flow

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We're looking for a Director of SVOD & Membership Strategy at Crunchyroll, to lead the strategy for our subscription and membership businesses across an 18–60 month horizon. Reporting to the VP of SVOD & Membership Strategy, you’ll define where we’re going, how we get there, and how we win, shaping the roadmap and operating approach that drive how we attract, engage, and retain fans globally.

Strategy & Planning (SVOD + Membership)

• Lead annual and quarterly planning across SVOD and Membership, aligning goals, budgets, and priorities
• Build and evolve the long-term roadmap using global and regional insights
• Create simple frameworks and processes that keep teams aligned across strategy, finance, and regional leads
• Track market trends, competitors, and product innovation to inform decisions
• Analyze performance, subscriber behavior, and growth drivers across markets
• Identify and assess long-term growth opportunities (new models, partnerships, platforms)
• Support regional strategy with clear data and investment guidance
• Partner with Finance on forecasts, subscriber growth, and unit economics
• Lead high-priority strategic projects for senior leadership

Membership Strategy & Experience

• Define and evolve Crunchyroll’s membership strategy, tiers, and benefits
• Use audience insights and segmentation to guide decisions
• Evaluate pricing and value across regions and tiers
• Build business cases for new benefits, including testing and impact modeling
• Partner with teams across e-commerce, events, games, manga, and partnerships to create a connected fan experience

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because...

• 12+ years of experience in strategy consulting and/or corporate strategy (media, tech, or DTC), including 5+ years leading high-performing teams
• Experience across subscription models, digital commerce, advertising, or streaming/SVOD ecosystems
• MBA or equivalent advanced degree with a focus on strategy, operations, or leadership
• Strong analytical and communication skills, with experience influencing C-level stakeholders
• Proven ability to build relationships, collaborate across teams, and operate effectively in complex organizations
• Comfortable managing shifting priorities in a collaborative, fast-moving environment

About the Team

The SVOD & Membership Strategy Team sits within the COO organization, with the VP of Strategy and Membership reporting directly to the COO. This team is tasked with shaping Crunchyroll’s long-term direction and helping orchestrate how the company unlocks value, fuels global growth, and inspires deeper avidity for Crunchyroll across the anime fan ecosystem.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We're looking for an Executive Assistant to support a senior executive based in Dallas. In this role, you will be a trusted partner who helps the executive operate at their best by managing complex priorities, coordinating communications, and ensuring key initiatives stay on track.

Key Responsibilities

• Manage high-volume, complex calendaring across multiple time zones
• Coordinate extensive international and domestic travel, including detailed itineraries and logistics
• Prepare briefs, agendas, and materials to ensure the executive is ready for meetings
• Manage and prioritize emails, requests, and communications
• Track main initiatives and action items, ensuring follow-through across teams
• Maintain strong organization to capture details and keep priorities on track.
• Handle confidential information with discretion
• Coordinate meetings and engagement with internal leaders, external partners, and global teams
• Identify opportunities to improve processes and team coordination
• Partner with other Executive Assistants to support senior leadership across Crunchyroll

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office.

About You

We get excited about candidates, like you, because...

• 5+ years supporting senior executives or C-suite leaders in a global organization
• Expertise managing complex, high-volume calendars across multiple time zones
• Experience coordinating extensive international and domestic travel and detailed itineraries
• Strong organizational and project management skills with the ability to manage multiple priorities and follow through on key initiatives
• Proven ability to anticipate needs, stay organized, and manage changing priorities
• Excellent written and verbal communication skills with sound judgment handling confidential information
• Experience preparing briefing materials and meeting agendas for executives
• Experience collaborating across global teams and partners
• Proficiency with Google Workspace, Microsoft Office, and travel/expense platforms

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We are looking for a experienced and strategic Contingent Workforce leader to oversee and advance Crunchyroll's global contingent workforce program as we scale.

As Global Contingent Workforce Program Senior Manager, you will own the execution and ongoing evolution of the program, ensuring it is scalable, compliant, and aligned to broader workforce and business strategies. You will operate at the intersection of Talent Acquisition, People Experience, Finance, Legal, and Procurement, and requires strong judgment in navigating workforce models, vendor ecosystems, and regulatory considerations.

You will be a senior subject matter expert, advising stakeholders on how to effectively leverage contingent talent, while driving operational excellence across the lifecycle. We are looking for a balance of hands-on program ownership, analytical rigor, and the ability to influence decision-making in a complex, global environment.

Core Areas of Responsibility:

Program Ownership & Optimization

• Own and evolve Crunchyroll's contingent workforce program, ensuring alignment to business needs and global scale
• Drive operational excellence across the full lifecycle, including intake, onboarding, extensions, conversions, and offboarding
• Establish and enforce program standards, governance, and best practices across all contingent workforce activity
• Identify and implement process improvements that enhance efficiency, consistency, and stakeholder experience

Strategic Workforce Advisory

• Work with People Business Partners and business leaders to support contingent workforce planning aligned to business priorities
• Advise on workforce strategy, including when to leverage contingent vs full-time talent
• Provide guidance on engagement models (e.g., contractor, SOW, vendor-based) balancing flexibility, cost, and compliance
• Partner with Talent Acquisition to ensure integration between contingent and full-time hiring strategies

Vendor Strategy & Partnership

• Own relationships with Managed Service Providers (MSPs), staffing agencies, and external suppliers
• Define vendor strategy, performance metrics, and SLAs to ensure quality, cost-effectiveness, and scalability
• Hold vendors accountable for performance, delivery, and adherence to program standards
• Drive adoption of approved vendors and engagement models across the organization

Compliance, Risk & Governance

• Ensure contingent workforce practices align with global employment laws, classification standards, and internal policies
• Partner with Legal and Procurement to proactively mitigate risk related to co-employment, misclassification, and regulatory compliance
• Maintain governance, documentation, and audit readiness across all contingent workforce activities
• Educate stakeholders on appropriate use of contingent labor and distinctions from full-time employment

Data, Reporting & Market Insights

• Leverage workforce analytics to monitor spend, utilization, vendor performance, and program effectiveness
• Develop and deliver reporting and dashboards that inform business decisions and workforce strategy
• Maintain centralized visibility into contingent workforce data (headcount, tenure, cost, performance)
• Stay informed on market trends, rate benchmarks, and regulatory changes to inform program evolution

Process, Systems & Scalability

• Optimize contingent workforce systems and tools (e.g., VMS, ATS, HRIS integrations)
• Drive automation and system enhancements to improve scalability and reduce manual effort
• Develop and maintain playbooks, documentation, and enablement resources to ensure consistency
• Partner with TA Operations to align contingent workforce processes with broader TA infrastructure

In the role of Global Contingent Workforce Program Senior Manager, you will report to the Director, Global TA Operations and Infrastructure.

We are considering applicants for the location of Los Angeles.

About You

We get excited about candidates, like you, because...

• You have 8+ years of experience in contingent workforce, workforce operations, HR operations, or a related field, with increasing scope and ownership
• You bring expertise in contingent workforce strategy and models, including contractor engagement, SOW-based work, vendor ecosystems, and worker classification
• You have experience owning or significantly shaping contingent workforce programs at scale, ideally in a global or high-growth environment
• You have a understanding of compliance, co-employment risk, and regulatory considerations, and can translate these into practical business guidance
• You have experience managing MSPs, staffing agencies, and external vendors, including performance management and contract optimization
• You are highly analytical and comfortable leveraging workforce data to drive insights and decision-making
• You possess strong business acumen and can balance competing priorities across cost, speed, compliance, and experience
• You are skilled at influencing cross-functional stakeholders without direct authority
• You operate effectively in complex, ambiguous environments, with the ability to bring structure and clarity
• You demonstrate a high level of ownership, attention to detail, and commitment to operational excellence
• You value diversity, equity, and inclusion and understand how inclusive workforce strategies strengthen business outcomes

About the Team

You will join a dynamic People team focused on enabling Crunchyroll's growth through scalable, compliant, and innovative workforce solutions. Our team partners with leaders across the organization to ensure we have the right talent strategies in place to meet evolving business needs. We operate collaboratively, move with agility, and are committed to delivering exceptional service and operational impact.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for a Senior Manager to lead go-to-market (GTM) strategy and execution for our interactive experiences, including mobile games, metaverse projects, and unique co-marketing campaigns with major publishers and partners.

Reporting to the VP, GTM & Partnership Marketing, you'll design and launch programs for interactive games and experiences, creating campaigns that delight fans, drive subscriber growth, and adapt to local markets around the world.

Core Responsibilities

• Lead GTM and partner marketing for interactive projects—from defining goals and audiences to creative direction and performance metrics.
• Build and share full-funnel plans that cover launches, app store promotions, partner activations, and post-launch optimization.
• Be the main point of contact across leadership, other teams, and partners to ensure agreement and smooth execution.
• Partner with marketing, product, and lifecycle teams to create custom campaigns that lift acquisition and engagement.
• Define KPIs and partner with analytics to measure performance and guide optimization.
• Forecast impact and build playbooks to scale successful initiatives across markets.
• Turn performance data into clear next steps—creating presentations and updates for executives and teams.
• Adapt global strategies to local markets, using regional insights, cultural moments, and platform trends to drive results.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you bring hands-on experience leading GTM and partner marketing for interactive games and platforms, turning launches into measurable fan engagement and growth.

• 8+ years experience in GTM, partnership, or product marketing within mobile games, interactive platforms, entertainment, or consumer tech, with ownership of end-to-end launches and live operations
• Proven track record launching interactive GTM with AAA/platform partners—comfortable moving from strategy to execution with clear frameworks, briefs, timelines, and high-quality delivery
• Experienced across the full growth stack: channels, partner activations, lifecycle, promotions, product, app stores, and interactive marketplaces
• Data-driven problem solver with strong analytics skills to assess performance, identify opportunities, and improve outcomes
• Global experience across the US, Europe, LATAM, India, Southeast Asia, and the Middle East
• You have a Bachelor's degree or equivalent experience in GTM and partner marketing

About the Team

Both domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team collaborates with U.S.-based leadership and regional teams to develop go-to-market and partnership marketing plans and programs, expanding Crunchyroll's growth through its own operations (O&O) presence and high-profile third-party distribution partners. This approach delights and super-serves anime fans, boosts its footprint and brand awareness, and makes Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for an Integrated Planning Senior Manager to lead high-impact initiatives and transformation efforts across our global COO and Content organizations. You'll sit at the center of strategy and execution, turning market insights, partner dynamics, and audience trends into clear, actionable plans that drive measurable business and financial impact. Reporting to the Senior Director, COO Initiatives you’ll operate across teams, regions, and cultures, including deep collaboration with Japan-based partners and key industry stakeholders, to strengthen Crunchyroll’s portfolio and long-term competitive positioning.

Key Responsibilities

• Lead complex, cross-functional projects and transformation initiatives from concept through delivery, ensuring measurable strategic and financial outcomes
• Establish governance frameworks, timelines, and performance tracking to drive accountability and disciplined execution
• Identify risks, resolve blockers, and maintain momentum across distributed global teams and stakeholders
• Own and evolve the integrated roadmap of key initiatives, including coordination and value capture across the broader Sony ecosystem
• Translate emerging opportunities, risks, and market dynamics into strategic recommendations; support executive alignment on priorities and cascade into clear roadmaps
• Develop compelling strategic narratives and executive-ready presentations for internal and external audiences, including senior leadership engagements
• Serve as a key bridge between Crunchyroll and Japanese partners (studios, licensors, production committees), navigating cultural, operational, and commercial nuances
• Strengthen cross-border collaboration and long-term partnerships critical to Crunchyroll’s content strategy and competitive advantage
• Act as a consultative partner to senior leaders, bringing structure to ambiguity and guiding decision-making in a fast-moving environment

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We’re excited about you because you’ve led strategy across content licensing, portfolio planning, or production within the anime and Japanese media ecosystem.

• 8+ years of experience in management consulting, media strategy, content strategy, or DTC business operations
• Experience in corporate strategy or content licensing strategy within the anime or Japanese media ecosystem
• Proven track record of leading complex, cross-functional initiatives and transformation efforts with measurable business and financial impact
• Strong understanding of global streaming economics, subscription models, and content value chains
• Exceptional executive communication and storytelling skills, with the ability to influence senior stakeholders
• Structured, consultative problem solver who can navigate ambiguity and drive clarity across teams
• Demonstrated ability to lead in highly complex, multi-stakeholder environments
• Strong program management skills, including governance, planning, and performance tracking
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Bachelor’s degree required; MBA or equivalent experience preferred
• Passion for anime, storytelling, and global fan communities

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We are seeking a Senior Machine Learning Engineer in the Hyderabad area to design, build, and scale machine learning systems that power personalized and data-driven experiences across our digital entertainment ecosystem — including paid VOD streaming, Manga reading, Merchandising, Mobile Gaming, and Music Video platforms. The role will be reporting to the Manager of Machine Learning.

You will work at the intersection of user behavior, content intelligence, and product engagement, building models and systems that both enhance user experience (e.g., personalization, discovery, lifecycle optimization) and generate actionable business insights and services for internal stakeholders. As a senior individual contributor, you will own high-impact initiatives end-to-end and play a key role in shaping the technical direction of ML systems across products.

Core Areas of Responsibility

• Design, develop, and deploy scalable machine learning models that enhance personalization, discovery, engagement, and monetization across multiple product verticals.
• Lead end-to-end ML projects from problem framing and data exploration to production deployment and monitoring.
• Build and optimize robust data pipelines and feature engineering workflows for large-scale behavioral and content data.
• Design and execute rigorous experimentation frameworks (e.g., A/B testing, offline evaluation) to measure model impact.
• Collaborate closely with Product, Engineering, Analytics, and business stakeholders to translate product goals into ML solutions.
• Improve system reliability, scalability, and performance of production ML services.
• Mentor junior engineers and contribute to raising the team’s technical standards and best practices.
• Contribute to the evolution of ML architecture, tooling, and MLOps practices across the organization.

About You

Required Qualifications

• 8+ years of experience building and deploying machine learning systems in production environments
• Strong foundation in machine learning algorithms, statistics, and model evaluation techniques
• Experience working with large-scale user behavior or content datasets
• Proficiency in Python and common ML frameworks (e.g., PyTorch, TensorFlow, scikit-learn, xgboost)
• Experience with distributed data processing and data pipeline technologies
• Strong understanding of experimentation methodologies and performance measurement
• Ability to operate independently and drive ambiguous problems to impactful solutions

Preferred Qualifications

• Experience with recommendation systems, ranking models, personalization, or user lifecycle modeling
• Experience in subscription-based digital products, streaming media, gaming, or e-commerce platforms
• Familiarity with cloud infrastructure and production ML services
• Experience optimizing models for real-time or near real-time user-facing applications
  
  

What Success Looks Like

• ML systems you build measurably improve user engagement, retention, or monetization
• Models are reliable, scalable, and well-integrated into product workflows
• Stakeholders trust your technical judgment and rely on your work to inform product direction
• You elevate the team’s engineering rigor and contribute meaningfully to long-term ML platform evolution

About the Team

You will join a fast growing team of Data Scientists, Machine Learning Engineers, and AI Engineers, united by a passion for leveraging data and AI to create transformative solutions. Our team delivers both consumer-facing product features that enhance the streaming experience for millions of users and stakeholder-oriented solutions that empower internal teams with actionable insights. From building personalized recommendation systems to developing innovative tools like our stakeholder-facing chatbot, we combine cutting-edge machine learning, robust data pipelines, and advanced AI to drive impact across the organization. Collaboration, creativity, and a commitment to excellence define our team’s culture as we work together to push the boundaries of what’s possible in streaming and data-driven decision-making.

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The AI/ML team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

• Lead and mentor a team of data scientists focused on developing and deploying ML solutions including GNNs, LLM-based applications, and fraud detection models.
• Define and drive the roadmap for AI/ML initiatives across Crunchyroll’s product and platform ecosystem.
• Guide the development of robust ML pipelines and infrastructure, working closely with data engineering, software engineering, and DevOps teams.
• Establish best practices for experimentation, model evaluation, A/B testing, and continuous learning in production environments.
• Work with stakeholders across business, marketing, security, and content teams to identify AI opportunities and translate them into actionable projects.
• Ensure responsible AI/ML development by emphasizing model interpretability, performance, and fairness.
• Own operational metrics around model impact, latency, cost, and system scalability.
• Foster a strong team culture centered on innovation, curiosity, collaboration, and continuous learning.

About You

We get excited about candidates, like you, because...

• Bachelor's or Master's in Computer Science, Statistics, Data Science, or a related quantitative field.
• 8+ years of industry experience in data science or applied ML, with 4+ years of people leadership experience.
• Proven track record of delivering production ML systems that solve real-world business problems.
• Deep knowledge of ML/AI frameworks (e.g., PyTorch, TensorFlow, HuggingFace) and experience with applied NLP, GNNs, GraphRAG, and embeddings.
• Experience building systems leveraging Graph Databases, Vector Stores (e.g., FAISS, Pinecone), and cloud-native ML stacks (SageMaker, Databricks, etc.).
• Strong technical leadership, with the ability to direct teams to develop optimal ML solutions and guide research-to-production lifecycle.
• Excellent communication and stakeholder management skills; able to translate between business and technical worlds.
• A passion for building high-performing teams, mentoring others, and fostering a learning-first environment.

About the Team

The R&D team is dedicated to developing, testing, and validating robust and scalable machine learning models that drive business objectives. Our focus includes enhancing operational processes through AI/ML solutions, such as trend analysis, anomaly detection, and the deployment of large language models (LLMs) for tasks like querying system health. Another major focus area is preserving, and improving customer experience and retention. We closely work with our stakeholders to ensure AI/ML objectives are clearly defined.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

In the role of Senior Producer, Anime Co-Production, you will report to the Vice President of Anime Co-Production.

We are considering applicants for the location of Tokyo, Japan

The main goal of your role will be to co-develop and produce content together with production partners that attract potential new Anime fans in the global market, keep them interested with exciting storylines and beautiful animation, and introduce new genres to the world that they've never seen in the animated world. You will pay close attention to trends in each territory to select content that earns as much viewership as possible, contributes to acquiring new subscribers to the platform, and generates additional profit. You will support the Head of Production Team A regarding Production strategy building and team management. You must understand the content production business and a vast network in the industry, enabling you to develop and produce content not only on your own but also in collaboration with the other members of the team. As a manager, you will coach the relatively junior producers and associate producers on the team, providing constructive feedback as a mentor.

Core Areas of Responsibility

• To select sources and projects suited to the markets in the Crunchyroll territories.
• To develop, produce, and deliver anime content working with third-party projects.
• To build close relationships with production partners.
• To promote close communication between the anime production committees and our teams at Crunchyroll
• To coach and nurture the growth of the associate producers and production coordinators on Team A.

About You

We get excited about candidates, like you, because...

• 12+ years of work experience in Anime industry
• 3+ years of people management experience
• Expertise in rights business in general
• Experience in anime production and marketing
• Understanding of the anime trends in Japan and interests in anime trends outside of Japan
• Native or Business Level skills in Japanese and conversational level in English; willingness to learn to develop English skill
• Experience working in a globally matrixed organization
• Experience analyzing issues from a global perspective

About the Team

Crunchyroll is widely recognized for its content acquisition, while also establishing itself as a key distribution and investment partner within Japan's anime industry. The Production Team is a division of the Content Team, focusing on collaborating with external partners in the production of anime. The team's strategic focus is on strengthening Crunchyroll's title lineup and contributing to the growth of the anime market across all service regions.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Competitive Salary
• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

We're building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living room device ecosystem and integrated partner payment systems. Our mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and global partners.

This role is ideal for a versatile engineer who thrives in operational environments, enjoys digging into data, and is passionate about building tools that improve system observability and reliability. You'll be at the intersection of site reliability engineering, analytics, automation, and external partner support, ensuring our users get a seamless experience every time they hit "play."

What you will be doing

• Lead incident response, on-call support, and mitigation for device and payment-related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and postmortem learnings.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non-technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, and/or 8+ years of practical experience
• Experience in SRE, Support, or Incident Response roles
• Skilled in triaging production issues and defining scalable operational processes.
• Hands-on experience working with consumer devices (e.g., Smart TVs, set-top boxes, streaming sticks, game consoles).
• Familiar with production alerting and monitoring tools (e.g., Datadog).
• Strong SQL skills and data exploration instincts.
• Experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux).
• Able to spot trends, baseline performance, and validate hypotheses using data.
• Proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js).
• Experience building internal tools and automations that streamline operational workflows.
• Familiar with ETL frameworks or data pipeline infrastructure.
• Comfortable working directly with external technical partners to resolve field issues.
• Proven ability to influence internal stakeholders across Engineering, Product, and Data teams.
• Clear communicator, capable of translating technical topics for broad audiences.

You Might Be a Great Fit If You...

• Thrive in ambiguity and love building things from scratch.
• Are obsessed with understanding root causes, not just patching symptoms.
• Believe in automating yourself out of repetitive work.
• Have a strong sense of ownership and pride in delivering a seamless user experience.
• Enjoy working behind the scenes to make things “just work” for millions of people.

About the Team

The Scaling Client and Partnership Engineering team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll's offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services. Situated at the crossroads of technology and business, we are dedicated to continually enabling experiences that delights our fans.

#LifeAtCrunchyroll #LI-Hybrid

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

In the role of Senior Royalties Analyst, you will report to the Manager, Financial Contract Reporting - Royalties.

We are considering applicants for the location of Tokyo, Japan. 

• Deliver contractual obligations statements to partners for IP invested by managing timelines.
• Clarify the terms of agreements and build contractual calculations for co-production and other types of licensing in and out agreements.
• Prepare all financial statements with a thorough review of various aspects such as gross calculations, royalty calculations, taxes, window fees, order of recoupment, deal/committee structure setup, payment due, payments applied per participant, and any other contractual terms specified in executed deals.
• Prepare required reports to the US parent company for review and approval.
• Help implement and adopt new systems and processes to increase efficiency and ensure full SOX and internal control compliance.
• Post and reconcile to the accounting systems the transactions related to contractual obligations.
• Partner with Accounting and Co-Production teams to implement better ways of working throughout the business to super-serve our licensors.
• Work with international counterparts to ensure understanding of Royalty processes and tracking of financial reporting.
• Support other departments with inquiries or ad-hoc projects related to royalty payables.
• Align with and complete internal audit requirements (including SOX), managing checklists, reviews, and approval.

Core Areas of Responsibility

• Calculate Co-Production Royalties Statements with accuracy and work with Producers, Accounting, Business Affairs, and the US counterparts.
• Prepare Accounts Receivable files and work with the Accounting team.
• Participate in the new royalties system implementation, coordinating efforts, completing user testing, and collaborating, including providing recommendations to ensure the Japan setup is functional and supports full automation of statement processing.
• Review the royalty statements from the US parent entity and work with relevant departments to ensure accuracy.

About You

We get excited about candidates, like you, because...

• 5+ years of experience in accounts payable or accounts receivable with exposure to third-party participation, royalty reporting, and licensing models.
• Experience with international deal reporting and analysis in a large corporate setting
• Experience reading and interpreting legal agreements
• Experience in analyzing large quantities of data, resolving discrepancies, and driving to deliver data-driven answers to transformation efforts.
• Familiarity with large-scale ERP and Royalties systems
• Native to Business level Japanese skills (reading, writing, and speaking)
• Intermediate English skills (reading, writing, and speaking)
• Entertainment or SaaS industry experience
• Bachelor's Degree in Finance, Accounting, or Economics

About the Team

The Financial Contract Reporting (FCR) Team's goals is to comply with global contractual reporting obligations to partners while following company policies. We work with Accounting, Co-Production, and Legal teams. You'll join during a period of monumental transformation to grow globally!

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Competitive Salary
• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We are seeking a Senior Software Engineer to join our LRX Core team, focused on building the shared architecture and foundational layers that power Crunchyroll experiences across Smart TVs, Game Consoles, and other connected devices.

In this role, you will design and implement core client frameworks, shared modules, and platform-level capabilities that enable multiple product teams to build consistently and efficiently. You will play a key role in shaping our HTML5-based architecture, driving technical direction, and ensuring performance, scalability, and reliability across devices.

This role requires strong frontend expertise (JavaScript, TypeScript, React) and experience working with performance-constrained or platform-specific environments.

Key Responsibilities:

• Architect and Build Core Platform Capabilities:
  Design, implement, and evolve shared client architecture, frameworks, and libraries used across Smart TVs and Game Consoles.
• Drive Cross-Platform Consistency:
  Define and enforce patterns for navigation, state management, rendering, and performance to ensure consistent behavior across devices.
• Lead Complex Technical Initiatives:
  Own and deliver large, cross-team projects with multiple dependencies, balancing short-term delivery with long-term architectural goals.
• Define Event-Driven and Scalable Systems:
  Design systems that support modular, event-driven architectures and enable extensibility across multiple clients and teams.
• Collaborate Across Teams:
  Partner closely with product, design, and platform teams to align on requirements, unblock development, and drive shared solutions.
• Code Quality and Technical Leadership:
  Lead code reviews, provide actionable feedback, and establish best practices that improve maintainability and scalability.
• Performance and Reliability:
  Identify and address performance bottlenecks, memory constraints, and platform-specific limitations across connected devices.
• Mentorship and Team Growth:
  Support and mentor engineers, helping raise the technical bar and fostering a culture of ownership and collaboration.
• Documentation and Enablement:
  Create clear technical documentation and guidance to enable adoption of shared systems across teams.

In the role of Senior Engineer, you will report to the Senior Engineering Manager, LRX.

We are considering applicants for the location(s) of San Francisco, CA.

About You

We get excited about candidates, like you, because you have...

• Experience:
  8+ years of professional software development experience, with a strong focus on frontend or client-side engineering.
• Frontend Expertise:
  Deep experience with JavaScript, TypeScript, and React, including building scalable and maintainable applications.
• Platform / Architecture Experience:
  Proven ability to design and deliver complex systems, frameworks, or shared libraries used across multiple teams or products.
• Connected Devices (Preferred):
  Experience building applications for Smart TVs, Game Consoles, or other constrained environments (or strong interest in this space).
• Technical Leadership:
  Demonstrated ability to lead projects, influence architectural decisions, and drive alignment across teams.
• Problem Solving:
  Strong debugging and problem-solving skills, especially in cross-module or platform-specific scenarios.
• Collaboration:
  Experience working with cross-functional teams and managing dependencies in distributed environments.
• Communication:
  Ability to clearly articulate technical concepts and trade-offs to both technical and non-technical stakeholders.

About the Team

The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We partner with platform engineers, designers, and product teams to build immersive, performant applications that delight users across a growing range of devices. Our team thrives on action, innovation, and a shared commitment to raising the bar. We are curious, data-driven, and passionate about continuously improving the way fans experience anime.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About The Team

The Android team is responsible for building and maintaining our Crunchyroll apps for Android, Android TV, and Fire TV. Our goal is to produce a robust application that delivers content that will delight and engage our audiences, partners and internal stakeholders. We embody Crunchyroll’s collaborative spirit, and work closely with various internal teams to engineer scalable solutions that can be shared across all client platforms. 

Location: Mexico City 

The intersection of media and technology is our sweet spot and we are fortunate to be headquartered at the epicenter of the creative economy - Los Angeles. This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.

About You:

• Develop complex, consumer-facing video streaming applications for Android mobile, Android TV, Fire TV, automotive, and more.
• Strong knowledge of architectural design principles
• Create excellent video streaming experiences optimized for performance and scalability   
• Stay current on techniques, tools, and ecosystem, especially as it relates to Android   
• Minimum 5 years of development experience on Android with Java/Kotlin
• Experience building applications using Jetpack libraries
• Experience with audio/video streaming with Exoplayer
• Ability to provide architectural guidance on app features
• Familiarity with content protection and rights management concepts
• Familiarity and working experience with Agile development methodologies
• Ability to design and create major software components and provide technical leadership for developers
• Ability to quickly learn and apply new technologies
• Excellent communication and creative problem-solving skills
• Familiarity with common CI/CD practices and GIT workflows
• Commitment to producing quality code and documentation

A day in the life of our Senior Software Engineer:

• Work with engineers, product managers, and project managers to implement new features across Crunchyroll's Android TV and Fire TV apps
• Coordinate with team manager on technical designs and technology decisions
• Coordinate with multiple teams and manage dependencies where applicable
• Ensure that team tasks are completed in a timely manner
• Ensure good code quality by doing rigorous code reviews and maintaining good code coverage on tests
• Work with team manager to develop a comprehensive testing pyramid
• Mentor engineers in order to level up their skills

#LifeAtCrunchyroll #LI-Hybrid 

About the Role

As a Senior Software Backend Engineer on the Service Monetization Team, you will help shape the future of our Service Monetization Platform. You will architect, build and optimize our subscriptions and payments platform that enables membership and powers revenue collection for Crunchyroll. Working with design, product, quality and data teams, you will solve complex challenges, optimize performance, and enhance user experience, directly contributing to the growth of the Crunchyroll fanbase. 

In the role of Senior Software Backend Engineer, you will report to the Engineering Manager in the Service Monetization organization.

About You

We get excited about candidates, like you, because 

• You’re an experienced and passionate Senior Software Backend Engineer with experience building robust and reliable backend services (8+ years of relevant experience in the software industry) 
• You’re experienced in Java, GoLang, Python, PHP, Typescript or Node.js
• You’re experienced with cloud technologies (API Gateway, Lambda, EC2, RDS, ECS)
• You’re experienced with databases (PostgresDB/MariaDB, DynamoDB/MongoDB)
• You’re experienced in operational excellence (on-call rotations, incident management)
• You excel in an Agile and collaborative environment, where your insights and expertise will help create technical solutions loved by our fans.

About the Team

The Service Monetization organization is responsible for building, maintaining, and securing systems that enable membership and collect payments information for Crunchyroll users. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes integrations with payment providers, payments fraud detection and prevention, optimizations to reduce passive churn while maintaining PCI compliance. Our services process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and growing Crunchyroll business!

About the role

In the role of Senior Software Engineer, you will report to the Director of Engineering - Playback Engineering.

As a Software Engineer on our Playback Telemetry and Observability team, you will actively contribute to the Playback Quality of Experience (QoE) for our fans. This role involves ensuring data consistency across all platforms, allowing for accurate comparisons of playback performance. You'll be responsible for identifying and prioritizing key QoE metrics, with a strong focus on Near Real-Time Metrics, to provide immediate insight into the fan experience. A core part of the job will be improving data ingestion and access pipelines and enhancing alerting and monitoring capabilities to proactively address issues. You will collaborate across platforms, contributing to greater efficiency and intelligence within the Playback Engineering organization.

We are considering applicants for the location(s) of Hyderabad, IN

Core Areas of Responsibility

• Define, prioritize, and ensure the consistent, platform-agnostic implementation of key QoE metrics.
• Drive efforts to monitor and improve the real-time playback experience for fans,
• Enhance the ingestion, processing, and access of playback telemetry data to improve system reliability and data accessibility.
• Strengthen alerting, monitoring, and debugging capabilities to proactively detect and rapidly resolve playback performance issues.
• Create and maintain internal data dashboards that offer easy access to data and support advanced analysis that current third-party tools cannot provide
• Collaborate with cross-functional teams to identify pain points in observability and deliver scalable, reusable solutions
• Advocate for best practices in automation, tooling, and infrastructure across the organization
• Maintain high coding standards and follow best practices in development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and development technologies by researching and comparing new tools and frameworks to help keep our video platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about development and the streaming space, with 8+ years of industry experience.
• You have familiarity with multimedia frameworks and protocols like MPEG-DASH, HLS, and video streaming technologies.
• Strong proficiency in one or more programming languages (e.g., TypeScript, Swift, or Kotlin).
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive initiatives.
• Experience building automated monitoring dashboards.
• Familiarity with real-time alerting systems.
• Proficiency in observability or monitoring tools.
• Knowledge of video playback technologies is nice to have, but not required.

About the Team

The Playback Engineering team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Crunchyroll is seeking an experienced and dynamic Senior Vice President, Accounting, to join our executive leadership team. This role will be instrumental in elevating  our accounting operations and building a world-class financial infrastructure to support our rapid growth and global expansion.

The Senior Vice President, Accounting, will be responsible for leading the company’s global accounting function, building scalable processes, and ensuring the financial health of the organization. This individual will be tasked with restructuring, optimizing, and enhancing financial processes and controls, systems, and reporting frameworks. The ideal candidate will be a seasoned accounting leader with experience managing complex global operations and a proven track record of driving operational and strategic improvements.

Key Responsibilities

Leadership & Team Development

• Build, lead, and inspire a diverse and high-performing global accounting team, developing talent and fostering a culture of collaboration, accountability and excellence.
• Expand accounting capabilities to align with the company’s growth trajectory, ensuring accuracy in current processes while both solving for current day gaps and preparing for future scale.
• Foster cross-functional collaboration across global teams to drive process improvement and financial rigor across the organization.

Accounting Infrastructure & Optimization

• Lead the transformation and scaling of the company’s accounting processes, data flows and systems, focusing on automation, standardization, and efficiency.
• Develop and implement accounting policies, procedures, and internal controls in line with global financial reporting standards and business needs.
• Collaborate with the parent company to align on strategic financial policies,, and future state financial system design.
• Manage change effectively by overseeing global implementation of new financial systems and processes, ensuring smooth transitions across international teams.
• Financial Reporting & Compliance
• Ensure the timely and accurate preparation of global financial statements in compliance with international regulations (GAAP, IFRS).
• Partner with Investor Relations to communicate the company’s financial story to stakeholders and investors, providing key metrics and insights.
• Oversee global compliance with financial regulations, managing external audits, and ensuring robust risk management across all regions.

Strategic Leadership & Business Partnership

• Provide strategic financial guidance and insight to the executive team, identifying opportunities for growth, cost optimization, and risk mitigation.
• Support new market entries and product launches by providing accounting leadership on tax, compliance, and reporting requirements.
• Lead the design and negotiation of outsourcing and shared service agreements, optimizing financial support across global operations.
• Act as a key partner in mergers, acquisitions, and other strategic transactions, managing financial due diligence and integration processes.

About you

• 15+ years of progressive accounting experience, with 10+ years in a senior leadership role managing global teams.
• Proven experience leading accounting functions in a high-growth, global company, preferably in the entertainment, media, or tech sectors.
• Expertise in designing and implementing large-scale financial systems (ERP) and process improvements.
• Strong understanding of global compliance regulations (GAAP, IFRS) and managing multi-country operations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
• CPA or equivalent certification required; Master’s degree in Accounting, Finance, or a related field preferred.
• Multilingual skills a plus; proficiency in English required.

Crunchyroll Engineering 

Crunchyroll’s Engineering teams thrive on action, impact, ownership, curiosity, and fan obsession. We embrace evolution, concise documentation, excellence, and empowering engineers. As part of our team, you’ll take ownership of tasks, delivering high-quality results on time, exceeding fans’ expectations. We foster collaboration, fearlessly exploring innovative solutions and challenging the status quo. Our commitment to learning and curiosity drives us to embrace change and tackle complex challenges head-on, revolutionizing the anime streaming experience for our community.

About the role

As a Software Engineer on the Service Monetization Team, you will help shape the future of our Service Monetization Platform. You will architect, build and optimize our subscriptions and payments platform that enables membership and powers revenue collection for Crunchyroll. Working with design, product, quality and data teams, you will solve complex challenges, optimize performance, and enhance user experience, directly contributing to the growth of the Crunchyroll fanbase. 

In the role of Software Engineer, you will report to the Engineering Manager in the Service Monetization organization.

About You

We get excited about candidates, like you, because 

• You’re an experienced and passionate Software Engineer with experience building robust and reliable backend services (2+ years of relevant experience in the software industry) 
• You’re experienced in Java, GoLang, Python, PHP, Typescript or Node.js
• You’re experienced with cloud technologies (API Gateway, Lambda, EC2, RDS, ECS)
• You’re experienced with databases (PostgresDB/MariaDB, DynamoDB/MongoDB)
• You’re experienced in operational excellence (on-call rotations, incident management)
• You excel in an Agile and collaborative environment, where your insights and expertise will help create technical solutions loved by our fans.

About the Team

The Service Monetization organization is responsible for building, maintaining, and securing systems that enable membership and collect payments information for Crunchyroll users. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes integrations with payment providers, payments fraud detection and prevention, optimizations to reduce passive churn while maintaining PCI compliance. Our services process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and growing Crunchyroll business!

About the role

In the role of Software Engineer II, you will report to the Engineering Manager - Mobile Video Players.

As a Software Engineer on our Android video player team, you will actively contribute to the design, development, and optimization of our Android video player library. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate closely with Engineering, Program Management, Product, and QA teams to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premier Anime streaming service.

We are considering applicants for the location(s) of Mexico City, MX

Core Areas of Responsibility

• Contribute to the design and implementation of software solutions for Android-based video player development
• Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability, and user experience for Crunchyroll’s video player.
• Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with senior engineers to propose and implement solutions.
• Maintain high coding standards and follow best practices in Kotlin development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and Kotlin development technologies by researching and comparing new tools and frameworks to help keep our video player platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about application development and the streaming space, with 3-5 years of industry experience developing in Kotlin.
• You have industry experience developing with Jetpack Compose
• You are committed to upholding excellence in operations, delivery, and engineering practices.
• You have experience developing and maintaining consumer-facing mobile applications.
• You have contributed to Android solutions that serve millions of global users.
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive Android development initiatives.
• You apply sound judgment to balance trade-offs between performance, scalability, and user experience.
• You have familiarity with multimedia frameworks like ExoPlayer and protocols like MPEG-DASH, HLS, and video streaming technologies.

About the Team

The "Video Player" team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Generous time off policies.
• Generous medical, dental, vision, and life insurance
• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We are seeking a transformational executive to serve as VP, Global People Enablement (Consultant) to define and architect the future state of our global People infrastructure, operating model, and technology ecosystem.

This role will operate as a strategic advisor and hands-on transformation leader, responsible for modernizing and integrating our People Services & Operations, Total Rewards, and People Technology functions into a cohesive, scalable, and globally aligned enablement engine.

The ideal candidate brings deep Workday expertise, a world-class People Operations background, and a track record of leading enterprise HR transformations across complex, global organizations.

This is a high-impact role focused on building durable systems, capabilities, and governance that will enable the People function — and the business — to scale effectively.

Key Responsibilities

Define the Future-State People Enablement Strategy

• Develop and articulate a multi-year vision for People Enablement, integrating operations, rewards, and technology into a unified global framework.
• Assess current-state capabilities, systems, workflows, and governance; identify gaps and transformation priorities.
• Establish a scalable global operating model that supports regional nuances while driving standardization and efficiency.

Lead Global People Operations & Services

• Oversee global People Services, shared services, case management, and HR operations delivery.
• Design service delivery models (tiered services, COE alignment, regional hubs) that enhance employee experience and operational excellence.
• Drive process standardization, automation, and service-level improvements.
• Implement metrics and SLAs to measure operational performance and employee satisfaction.

Oversee Payroll, Benefits and Compensation Infrastructure & Governance

• In close partnership with the Sr. Director, Total Rewards, provide executive-level oversight of global payroll, benefits, and compensation infrastructure to ensure continued operational excellence and long-term scalability. This role will build upon the strong foundation already established within Payroll and Benefits, with the Sr. Director continuing to lead those functions.
• Collaborate with the Sr. Director and broader leadership team to further modernize compensation and benefits operations infrastructure, strengthening governance, compliance, and global consistency while preserving the integrity of existing programs.
• Ensure global pay programs, benefits administration, equity processes, and compliance frameworks remain operationally sound, scalable, and aligned with business growth objectives.
• Champion the seamless integration and optimization of rewards systems within Workday and related technology platforms, enhancing efficiency and data integrity across Total Rewards.

Lead Global People Technology & Workday Strategy

• Serve as executive owner of Workday, our system of record.
• Develop a long-term Workday roadmap, including module optimization, integrations, reporting, and governance.
• Oversee configuration strategy, release management, data integrity, and system architecture.
• Ensure effective integration between Workday and adjacent platforms (ATS, payroll, equity, case management, analytics tools).
• Drive automation and AI-forward solutions where appropriate.

Transformation & Change Leadership

• Lead enterprise-wide change initiatives related to process redesign and system modernization.
• Build and mentor high-performing teams across operations, rewards infrastructure, and People tech.
• Partner closely with Finance, IT, Legal, and executive stakeholders to align transformation priorities with business strategy.
• Establish governance frameworks for People data, compliance, and risk management.

About You

We get excited about candidates, like you, because...

• 15+ years of progressive leadership experience across People Operations, HR Technology, and Total Rewards infrastructure.
• Deep expertise in Workday HRIS, including implementation, optimization, and global governance.
• Proven experience leading global People Operations or Shared Services organizations.
• Demonstrated success driving enterprise-scale HR transformation initiatives.
• Strong understanding of compensation and benefits operations in multinational environments.
• Experience integrating HR systems with Finance, payroll, ATS, and analytics ecosystems.
• Executive presence with the ability to influence C-suite and Board-level stakeholders.
• Strong operational discipline paired with strategic vision.

Key Capabilities

• Enterprise systems thinker
• Operational excellence leader
• Transformation architect
• Change management expert
• Data-driven decision maker
• Global compliance fluency
• Strong cross-functional collaborator

Success Outcomes (12 months)

• Clearly defined and implemented global People Enablement operating model.
• Stabilized, optimized, and future-proofed Workday ecosystem.
• Improved employee experience through streamlined service delivery.
• Increased automation and reduced manual operational burden.
• Established governance and reporting standards across People systems.
• Built sustainable internal capabilities for long-term scalability.

#LifeAtCrunchyroll #LI-Hybrid

クランチロールは、米国のソニー・ピクチャーズ エンタテインメントと、日本の株式会社ソニー・ミュージックエンタテインメントの子会社であるアニプレックス（両社とも東京に本社を置くソニーグループ株式会社傘下）の合弁会社です。

主な担当業務

• 日本の製作委員会メンバーとの、製作委員会契約、楽曲共同出版・原盤契約、商品化ライセンス契約などを含む、複雑な開発・制作案件の交渉およびタームシートの作成を担当します。
• 日本語および英語の両言語において、契約交渉および契約書の起案を行います。
• 新規獲得または国内外で制作するコンテンツについて、その財務条件、契約上のリスク、および義務（支払い・権利制限等）を、コンテンツ、法務、財務、マーケティング、ライセンシング、編成などの社内関連部門に共有・周知します。
• 案件ごとの契約条件を管理し、社内のトラッキングシステム上で交渉ステータスの更新を行います。
• 変化し続けるビジネス環境において、エンターテインメント業界における幅広い知識に基づき、ビジネス全般に関するアドバイスやサポートを提供します。

応募資格:

• 日本のエンターテインメント業界における、ライセンシング、製作・制作、ビジネス・アフェアーズあるいは法務の実務経験10年以上
• 8年以上のチーム・マネジメント経験
• 共同製作契約およびライセンス契約の作成や交渉、および契約内容の解釈・運用に関する実務経験
• 日本語：ネイティブまたはビジネスレベル（読み・書き・会話）
• 英語：学習意欲があり、読み・書き・会話のスキル向上に意欲的であること（実務での使用に前向きな方）
• アニメ、日本文化、およびエンターテイメント業界に対する深い情熱

部署に関して

ビジネス・アフェアーズ・チームは、クランチロールのグローバルな成長を支えるコンテンツ取得を推進する、コンテンツ・グループの一翼を担っており、すべての契約条件における社内の情報窓口としての役割を担っています。共同製作、アクイジション、法務、ディール・マネジメント、編成、財務契約報告など、世界各地の多様なチームと密接に連携し、円滑なビジネスの運用を支えています。

クランチロールで働く魅力とは

楽しく、情熱的で、インスピレーション豊かな同僚と働けるだけでなく、以下のような福利厚生も享受できます：

• ソニー健康保険組合による健康保険
• 確定拠出年金
• 各種定額手当（ジム＆ウェルネス代、携帯電話代、食事代）通勤手当
• クランチロール・プレミアムアカウント
• 職能や専門能力の開発プログラム
• 有給育児休暇
• 出産する社員には最長22週間まで
• パートナーが出産する社員には12週間まで
• ハイブリッド勤務
• フレックスタイム
• 有給休暇および休業
• フレキシブルタイムオフ
• 年5日間のYasumi Day休業日
• 夏季の金曜半日勤務
• お盆休み3日間
• 年末年始休業

#LifeAtCrunchyroll #LI-Hybrid

Workplace Experience Manager 

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: Mexico City

The Mexico City office is located in the Polanco district of CDMX, where our cross-functional team assembles to create experiences for Crunchyroll's passionate communities. This position will require flexible travel to offices globally.

About The Role:

We are looking for a Workplace Experience Manager to lead, organize, and coordinate administrative duties and office procedures. This person will play a crucial role in shaping and enhancing the physical and cultural environments where employees work worldwide. They are responsible for overseeing and optimizing various aspects of workplace design, functionality, and amenities to foster productivity, collaboration, and employee satisfaction. This role is responsible for fostering a healthy, safe, and enjoyable environment at Crunchyroll for both employees and guests. This person must be tech-savvy, possess excellent interpersonal skills, and is not afraid to roll up their sleeves to get the job done. Ultimately, their role is pivotal in promoting a positive and supportive work environment that contributes to organizational success and employee well-being on a global scale.

A Day In The Life of Our Workplace Experience Manager:

• Ensuring that employees and managers have the required safety training and are consistently working in a safe manner; developing and implementing safety programs to prevent accidents and injuries.
• Ensuring that the workplace complies with federal, state, local, and company policies and regulations related to safety and facilities.
• Proactively engaging closely with key partners in business and externally to provide transparency and best practices on emerging trends, risks, and issues related to safety and facilities.
• Management of all facilities focused on vendor relationships (including in-office catering, snack and beverage services, janitorial, property management, security, and more).
• Management of office budgets for (drinks, catering, office events, holiday parties, swag, etc).
• Responsible for improving and maintaining the office facilities, including furniture, kitchen area, meeting rooms, and general office open areas.
• Overseeing office supply inventory.
• Lead and schedule routine maintenance and repair of the workplace, office equipment, gym, and assist IT with technology for the office.
• Provide support to the Workplace Experience Team for build-outs, moves, physical space projects, and space planning.
• Assist in coordinating projects related to the opening of new offices globally, including site selection, lease negotiations, space planning, and ensuring the office environment meets company standards.
• Manage ongoing upkeep and renovations of existing offices to maintain a consistent and high-quality workplace experience across all locations. This includes coordinating with cross-functional teams, vendors, and stakeholders to ensure the timely and efficient execution of office-related projects.
• Recommend and implement office improvements to enhance our culture and employee wellness.
• Support PeopleOps and IT teams as needed.
• Work together with our global People Team for company social events, off-sites, and all-hands meetings
• Design and implement creative ways to remind employees of how we embody our mission statement.
• Serve as the main point of contact for physical space and service-related needs throughout the office.

About You:

• Bachelor’s degree (Licenciatura) or equivalent work experience
• Ability to communicate effectively both in Spanish and English, both verbally and in written form
• 5+ years of demonstrated ability in facilities and workplace management experience.
• Working knowledge of architectural, electrical, and mechanical systems, leases, contracts, and related documents.
• Knowledge of emergency/crisis management for building operations.
• Track record in fiscal management and experience preparing and monitoring budgets.
• Adaptable and able to thrive in a fast-paced environment.
• Ability to solicit buy-in from key stakeholders spread across locations globally.
• Ability to act as a flexible and innovative team player with a roll-up-the-sleeves demeanor and a hands-on approach
• Tech-savvy, ideally with knowledge in G-Suite.

Useful Skills

• Subject matter expertise in the areas of flexible work, future of work, and employee experience. 
• Experience with translating a company’s unique DNA and culture into meaningful employee experiences and workplace design.  
• Advanced knowledge of corporate real estate practices, including lease negotiation, capacity planning, construction, vendor and portfolio management with fiduciary discretion, design, and corporate sustainability in mind
• Progressive experience supporting an internationally distributed workforce across large and small offices and remote locations with a proven history of building and implementing a scalable system of standard operating procedures.
• Solid planner, program designer, and project manager; experience with organization-wide implementation 
• Knowledge of industry standards and safety protocols, including local regulatory requirements NOM/STPS/Protección Civil, with prior leadership experience in incident management and emergency/crisis response efforts.
• Experience in managing both a globally distributed team and a workplace portfolio, including new site selection, budgeting, office operations, vendor management, and health & safety compliance. 

Additional Skills:

• Ability to solve problems that are new (no precedent or policy – yet); manage difficult issues while keeping an eye to the future
• Excellent interpersonal and communication skills to interact with executives, managers, and employees while building a climate of trust and collaboration
• Advanced analytical and problem-solving skills. Ability to use metrics  to assess organizational and employee needs, evaluate feedback, and translate those into actionable recommendations to improve the work environment
• Strong cross-functional collaborator and influencer; Ability to navigate complex issues while promoting solutions-oriented approaches and advocating change.
• Experience with developing and leading a service-oriented team culture, known for high craft and execution 
• Experience in highly decentralized decision-making environments; experience in achieving objectives through others
• A core values steward and champion, with a deep commitment to inclusion and diversity. 

Benefits: Mexico City

• Financial & Perks: Competitive salary and exceptional, above-market benefits.
• Health & Well-being: Comprehensive medical, dental, and life insurance coverage.
• Time Off: Generous time off for rest, personal care, and family needs.
• Culture: Join a team of fun, passionate, and highly skilled co-workers.
• Plus: Many more great perks!

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com accounts. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

クランチロールは、米国のソニー・ピクチャーズ エンタテインメントと、日本の株式会社ソニー・ミュージックエンタテインメントの子会社であるアニプレックス（両社とも東京に本社を置くソニーグループ株式会社傘下）の合弁会社です。

職務内容について

シニア・プロデューサーとして、アニメ共同製作チームのバイスプレジデントにに報告します。

東京オフィス勤務の応募者を募集しています。

この職務の主な目標は、世界がまだ知らないさまざまなジャンルを紹介し、世界中の新たなアニメファンを惹きつけることができるエキサイティングなストーリーと美しいアニメーションを制作パートナーと共に共同開発・制作することです。それぞれの市場のトレンドに細心の注意を払い、世界各国のファンの注目を集め、プラットフォームの新規加入者獲得に貢献、さらなる利益を生み出すことのできるコンテンツを選定します。制作チームAの責任者をサポートし、戦略構築やチーム・マネジメントを行っていただきます。コンテンツの企画製作や二次利用の知見また業界での幅広いネットワークを活かして、担当作品の制作だけでなく、他チームメンバーの企画制作にも取り組んでいただきます。マネージャーとして、チームの若手プロデューサーやアソシエイト・プロデューサーを指導し、メンターとして建設的なフィードバックを提供することが求められます。

主な担当業務

• クランチロールの配信サービス地域に適した作品や企画を提案
• 共同製作委員会によるアニメコンテンツの企画製作
• 製作パートナーとの円滑な関係構築
• 製作委員会とクランチロール社内チームとの円滑なコミュニケーションを促進
• チームAのプロデューサー、アソシエイト・プロデューサーの指導、育成

応募資格:

• 12年以上のアニメ業界での実務経験
• 3年以上のチームマネジメント経験
• 著作権ビジネス全般の専門知識
• アニメ制作・マーケティング経験
• 日本のアニメトレンドの理解、海外のアニメトレンドへの関心
• ネイティブまたはビジネスレベルの日本語力、会話レベルもしくはそれ以上の英語力と今後の学習意欲
• グローバル企業での勤務経験
• グローバルな視点からの分析経験

部署に関して

クランチロールはコンテンツの取得で広く認知されている一方、日本のアニメ業界においても重要な流通・投資パートナーとしての地位を確立しています。プロダクションチームはコンテンツチームの一部門であり、アニメ作品の製作において外部パートナーとの協業に注力しています。同チームの戦略的焦点は、クランチロールのタイトルラインナップを強化し、サービス提供地域全体におけるアニメ市場の成長に貢献することにあります。

クランチロールで働く魅力とは

楽しく、情熱的で、インスピレーション豊かな同僚と働けるだけでなく、以下のような福利厚生も享受できます：

• ソニー健康保険組合による健康保険
• 確定拠出年金
• 各種定額手当（ジム＆ウェルネス代、携帯電話代、食事代）通勤手当
• クランチロール・プレミアムアカウント
• 職能や専門能力の開発プログラム
• 有給育児休暇
• 出産する社員には最長22週間まで
• パートナーが出産する社員には12週間まで
• ハイブリッド勤務
• フレックスタイム
• 有給休暇および休業
• フレキシブルタイムオフ
• 年5日間のYasumi Day休業日
• 夏季の金曜半日勤務
• お盆休み3日間
• 年末年始休業

#LifeAtCrunchyroll #LI-Hybrid

About the role

As the Business Affairs Associate I, you will be responsible for preparing, reviewing, and negotiating agreements related to Crunchyroll’s growing slate of digital manga. You will strategically negotiate and review agreements by balancing appropriate financial terms, legal risks, and business risks.

• You will work in partnership with our Acquisitions teams, Royalty reporting, Legal, Finance, Programming, Marketing, and other stakeholders in exploiting the rights of our content. 
• You will communicate contractual risks to appropriate internal departments, including Content, Legal, Finance, Marketing, and Programming, and affiliate companies, facilitating well-informed decisions.
• You will provide daily updates to other teams to ensure a clear understanding of finalized deal terms, enhance revenue, and guarantee agreement compliance.
• You will maintain an organized system for tracking deal terms and update negotiation statuses within our internal tracking systems.

In the role of Business Affairs Associate I, you will report to the Senior Director, Business Affairs.

We are considering applicants for the location of Los Angeles, CA.

About You

We get excited about candidates, like you, because...

• 3+ years of experience with content licensing, contract negotiations, or a related field in the entertainment industry
• Experience managing licensing content and IPs 
• Native to Business-level Japanese language experience (speaking, reading, writing)
• Experience with project management and related project management tools
• Experience working with Japanese businesses and have an understanding of Japanese business culture

About the Team

As part of Crunchyroll's Content organization, the Business Affairs team supports the Content Acquisition team on acquisition deals, providing consultation on deal strategies, negotiations, and rights clearance with other departments and managing associated financial, legal, and business risks.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

As the Content Acquisitions Associate, you will secure a pipeline of content to satisfy Crunchyroll's seasonal simulcast slate and catalog lineups, while strengthening its relationships with our Japanese partners' teams and augmenting our reputation as the most trusted international distributor for Japanese anime abroad.

Core Areas of Responsibility

• Contact Japanese and international partners to receive the latest information on their production schedule and discuss opportunities to grow and foster our distribution partnership.
• Foster relationships with Japanese partners and manage account relationships, including daily business.
• Work with other departments to deliver top tier service for our partners and to ensure that contractual obligations are performed.
• Acquire in-depth knowledge of our business in each internal department to address important issues, situations, industry trends, and market dynamics.
• Maintain an open dialogue with licensors to respond to requests, bid submissions, and help implement solutions and reporting of our activities.
• Collaborate with the Content Evaluation team to assess the value of content.
• Collaborate with the Business Affairs team to close contracts and secure delivery of assets.
• Collaborate with the Marketing team to procure marketing materials needed to support successful title launches.

In the role of Content Acquisitions Associate, you will report to the Director, Content Acquisitions.

We are considering applicants for the location of Tokyo, Japan.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in successful account management, partner management, business development, or licensing sales experience in Entertainment or Anime industry.
• Experience in establishing and nurturing long-term, mutually beneficial partnerships, working with a Japanese client base.
• Experience negotiating with partners to represent organizational interests.
• Experience winning a high percentage of the targeted content.
• Experience dissecting proposals and legal agreements surrounding IP.
• Native to Business level Japanese language skills (speaking/reading/writing)
• Native to Business level English language skills (speaking/reading/writing)
• Experience working within a globally matrixed organization.
• Experience building creative solutions in an evolving business environment and media landscape.

About the Team

The Content Acquisition team's two biggest partners for our business are our licensors and subscribers. The team's mission is to acquire the best content that our global anime fans want from our licensors and to develop a long-term relationship with them. We collaborate with the Business Affairs and Legal team from the contractual perspective, the team will negotiate with the licensors after receiving their evaluation until the deal is successful.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
• up to 22 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

About the role

As the Content Acquisitions Manager, you will secure a pipeline of content to satisfy Crunchyroll's seasonal simulcast slate and catalog lineups, while strengthening its relationships with our Japanese partners' teams and augmenting our reputation as the most trusted international distributor for Japanese anime abroad.

Core Areas of Responsibility

• Contact Japanese and international partners to receive the latest information on their production schedule and discuss opportunities to grow and foster our distribution partnership.
• Foster relationships with Japanese partners and manage account relationships, including daily business.
• Work with other departments to deliver top tier service for our partners and to ensure that contractual obligations are performed.
• Acquire in-depth knowledge of our business in each internal department to address important issues, situations, industry trends, and market dynamics.
• Maintain an open dialogue with licensors to respond to requests, bid submissions, and help implement solutions and reporting of our activities.
• Collaborate with the Content Evaluation team to assess the value of content.
• Collaborate with the Business Affairs team to close contracts and secure delivery of assets.
• Collaborate with the Marketing team to procure marketing materials needed to support successful title launches.

In the role of Content Acquisitions Manager, you will report to the Director, Content Acquisitions.

We are considering applicants for the location of Tokyo, Japan.

About You

We get excited about candidates, like you, because...

• 5+ years of experience in successful account management, partner management, business development, or licensing sales experience in Entertainment or Anime industry.
• Experience in establishing and nurturing long-term, mutually beneficial partnerships, working with a Japanese client base.
• Experience negotiating with partners to represent organizational interests.
• Experience winning a high percentage of the targeted content.
• Experience dissecting proposals and legal agreements surrounding IP.
• Native to Business level Japanese language skills (speaking/reading/writing)
• Native to Business level English language skills (speaking/reading/writing)
• Experience working within a globally matrixed organization.
• Experience building creative solutions in an evolving business environment and media landscape.

About the Team

The Content Acquisition team's two biggest partners for our business are our licensors and subscribers. The team's mission is to acquire the best content that our global anime fans want from our licensors and to develop a long-term relationship with them. We collaborate with the Business Affairs and Legal team from the contractual perspective, the team will negotiate with the licensors after receiving their evaluation until the deal is successful.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Health Insurance through Sony Kenko Hoken Kumiai
• 401(k) Retirement Plan
• Allowances for Gym & Wellness, Cellphone, Meals, Commuting
• Crunchyroll Premium account
• Professional Development
• Company's Paid Parental Leave
• up to 22 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• 3 Obon Summer Yasumi Days
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

About the Team

The Data Services team is focused on building robust, scalable, and efficient data services, pipelines, lakes, tools, libraries, and software components that drive best practices and empower service teams to succeed. We design and implement data services, pipelines and data lakes for operational analysis, ensuring they are production-ready with automation and standardized access controls. 

We lead and evangelize the principle of 100% automation. Additionally, we establish best practices, provide training, and document data architectures to ensure our systems are reliable, future-ready, and capable of continuous evolution and process improvement across the organization.

About the Role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Software Engineer, you will play a pivotal role in designing, implementing, and optimizing data services, ensuring that our data services support the needs of the business. You will also collaborate with cross-functional teams to enhance eventing systems, and develop tools that empower our data and services teams. Your expertise will also be critical in driving 100% automation, best practices, creating scalable services, and optimizing our data environments.

Key Areas of Responsibility

• Write clean, maintainable, and well-documented API and code while adhering to industry best practices, including code reviews and design patterns.
• Identify and resolve performance bottlenecks, ensuring that both frontend and backend components are optimized for speed and reliability.
• Contribute to the automation and optimization of build, deployment, and monitoring processes to support a smooth development lifecycle.
• Develop and maintain comprehensive test suites (unit and integration) to ensure system reliability and robustness.
• Implement and maintain security best practices, safeguarding sensitive data and ensuring compliance with relevant standards and regulations.
• Must be proficient in both TypeScript and Python
• Design, build, and maintain scalable applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Build event-driven architectures and event interfaces using AWS services such as SNS/SQS, EventBridge, Kinesis, or Kafka.
• Deep understanding of AWS Processing Framework like Step Functions
• Architect and optimize database schemas and queries for relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Collaborate with service engineers, data engineers, and product teams to deliver high-quality software solutions.
• Apply best practices for code quality, security, testing, and performance optimization.

About you

We get excited about candidates, like you, because...

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in backend engineering, specializing in microservices, APIs, and event-driven systems.
• Strong expertise in TypeScript (Node.js) and Python.
• Experience in building applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Deep understanding of cloud-based architectures (AWS preferred), including serverless frameworks, containerization (Docker, Kubernetes), and CI/CD pipelines.
• Hands-on experience with event-driven architectures and event interfaces (Kafka, SNS/SQS, EventBridge, Kinesis).
• Strong database design skills across relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Excellent problem-solving skills, ownership mentality, and ability to work in a collaborative, fast-paced environment.

NIce to Have:

• Experience with retrieval-augmented generation (RAG) or Graph RAG architectures.
• Knowledge of fine-tuning and optimizing LLMs for performance and cost efficiency.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

Job Summary

The Accounting Director is responsible for overseeing the accounting operations of 2 entities located in Germany and Switzerland, ensuring the integrity of financial reporting, compliance with regulatory requirements (German/Switzerland gaap and IFRS ), and global policies. This role manages one senior accountant, supervises financial, tax, accounting reporting processes, and supports/implements strategic decisions, global processes/policies. This role reports to the Accounting Director of the Rest of world.

Key Responsibilities

1. Financial Reporting & Compliance

• Prepare and review monthly, quarterly, and annual financial statements, trending analysis.
• Ensure compliance with Local GAAP/IFRS and local tax, regulatory requirements, SOX controls.
• Manage general ledger accuracy and reconciliation processes.
• Oversee local tax filings, audits, and statutory reporting and liaise with global accounting teams (consolidation, tax).
• Maintain strong internal controls to safeguard company assets.

2. Accounting Operations

• Supervise treasury activities (account reconciliation, posting, approval, excess of cash, request of fundings).
• Manage transfer pricing calculations and invoicing
• Supervise inventory accounting and provide adhoc analysis
• Ensure month-end and year-end closing processes regarding mainly inventory, accounts payables, accounts receivable, payroll, royalties.
• Monitor cash flow and financial transactions, approve payments and ensure payments in a timely manner of Payroll, taxes, licensors, logistics providers..
• Oversee inventory and fixed asset management

3. Audit & Risk Management

• Coordinate internal and external audits.
• Develop and maintain accounting policies and procedures.
• Identify financial risks and recommend mitigation strategies.
• Ensure compliance with internal controls and financial policies.

4. Leadership & Team Management

• Solve accounts payables, receivable, payroll once escalated
• Solve escalated challenges raised by internal or external customers, third parties
• Follow any IT, Netsuite tickets
• Manage and mentor a senior accountant.
• Assign tasks and monitor performance.
• Provide training on accounting standards and systems.
• Foster a culture of accountability and continuous improvement.
• Support the Administrative management with the local General manager

5. Financial Analysis & Strategic Support

• Provide financial analysis to support business decisions, global teams.
• Assist any business partner with budgeting and forecasting processes.
• Collaborate with senior management on financial planning initiatives.
• Support cost control and efficiency improvements.

Qualifications & Requirements

Education

• Bachelor's degree in Accounting, Finance, or related field (required)
• CPA, ACCA, CMA, or equivalent certification

Experience

• +12 years of progressive accounting experience
• 3–5+ years in a supervisory or managerial accounting role
• Experience with financial reporting and audits in German GAAP
• Used to work for a German affiliate company, member of an international group

Skills & Competencies

• Fluent in German and English
• Strong knowledge of accounting principles and financial regulations in Germany
• Problem-solving skills
• Proficiency in accounting software and ERP systems
• Advanced Excel skills

Working Conditions

• Full-time position
• Hybrid – based in Berlin (at the office aligned with the policy)
• May require extended hours during closing periods or audits

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

Crunchyroll is growing and evolving, presenting unique challenges and opportunities to support millions of anime fans worldwide. The Fan Experiences team provides seamless help to our partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Principal Software Engineer, you'll work on architecting and developing critical consumer-facing applications at scale. You will own technical engagements and be the key driver in finding creative/innovative solutions that lead Crunchyroll’s experiences to the next level.

In this role, you will have the opportunity to lead projects that require close collaboration with other teams like Product, Engineering, Business Development, Program Management, and Marketing. You'll play a key role in improving existing operations, defining and commercializing new solutions, bridging product gaps, automating partner operations, and taking new initiatives from conception to successful deployment. You will lead and develop prototypes and an MVP for testing and deployment of new systems

In the role of Principal Software Engineer, you will report to the Senior Director, Fan Experiences. We are considering applicants for the location of Hyderabad, India.

What We’re Looking For

• Bachelor's degree in Computer Science or equivalent practical experience.
• 15+ years of software engineering experience across large-scale distributed or cloud-native systems
• Hands-on expertise with AWS or GCP, cloud-native architectures, serverless services, and distributed systems
• Strong development experience in Node.js/TypeScript or similar languages
• Ability to influence and lead technical direction across multiple teams without direct authority
• Excellent problem-solving ability and comfort operating in fast-paced, ambiguous environments
• Strong communication skills and ability to shape engineering decisions across the organization

About the Team

The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of partners to integrate, test, deploy, and improve the Crunchyroll streaming application, content discovery APIs, and billing integration APIs throughout the device lifecycle, using Crunchyroll tools and data. Our primary objective is to drive growth, open new acquisition channels, and optimize the scope and quality of our services. Situated at the intersection of technology and business, we are dedicated to continually delivering experiences that delight anime fans worldwide.

About the Role:

Crunchyroll is looking for a Principal Software Engineer to lead the development, architecture, and evolution of our core digital media supply chain systems that power our global streaming platform. 

You will partner closely with the Principal Solutions Architect for Digital Supply Chain, as well as Digital Supply Chain Operations, Production Technology, Business Transformation, and Engineering teams to define and implement the next generation of scalable, automated workflows across video, audio, subtitles, artwork, and metadata. 

This role is hands-on and highly technical, combining deep media pipeline engineering expertise with cloud-native architecture, modern software development, and a strong drive for innovation and modernization across the supply chain ecosystem.

What You’ll Do:

About You:

• Design and build scalable, automated digital media supply chain services across ingestion, transformation, QC, and delivery
• Architect cloud native microservices and event-driven workflows to support high-volume processing of video, audio, subtitle, artwork, and metadata assets
• Partner with the Principal Solutions Architect to translate architectural vision into high-quality, production-ready engineering solutions
• Collaborate with engineering and product leads to define technical requirements, roadmap priorities, and implementation strategies
• Improve observability, monitoring, logging, and operational automation throughout the pipeline
• Drive innovation initiatives, prototyping, and exploration of new workflow optimizations and next-generation supply chain capabilities
• Mentor engineers, participate in design reviews, and raise engineering quality across the organization

What We’re Looking For

• 15+ years of software engineering experience across large-scale distributed or cloud-native systems
• Proven experience building media supply chain, OTT, or DTC streaming workflows
• Strong knowledge of metadata standards, content hierarchy, track mappings, artwork workflows
• Hands-on expertise with AWS or GCP, cloud-native architectures, serverless services, and distributed systems
• Strong development experience in Python, with exposure to Node.js/TypeScript or similar languages
• Experience integrating with MAM, Rights Management, localization, ordering, or entitlement systems
• Ability to influence and lead technical direction across multiple teams without direct authority
• Excellent problem-solving ability and comfort operating in fast-paced, ambiguous environments
• Strong communication skills and ability to shape engineering decisions across the organization

About the role

In the role of Senior Accountant, G/L and Consolidations, you will report to the Senior Accounring Manager, G/L and Consolidations.

We are considering applicants for the location(s) of Los Angeles.

The Senior Accountant – Intercompany & Consolidations is responsible for managing the global intercompany accounting process and supporting the monthly consolidation of financial results. This role ensures accurate elimination entries, reconciliation of intercompany balances, and timely preparation of consolidated financial statements in accordance with company policy and applicable accounting standards (US GAAP / IFRS).

This position partners cross-functionally with regional accounting teams, FP&A, and systems teams to maintain strong internal controls and support a scalable global close process.

Core Areas of Responsibility

Key Responsibilities

• Consolidation of monthly financial statements (including foreign currency remeasurement, and translation)
• Review of intercompany reconciliations and elimination process
• Perform month end close steps in ERP
• Set up and maintain the COA, account roll-ups, and reporting structure for compliance with GAAP for consistency and completeness
• Coordinate with local accounting to ensure month-end close is completed timely.
• Collaborate with Tax team to perform appropriate intercompany accounting activities for Transfer Pricing agreements (review journal entries, reconciliations, reporting, etc)
• Liaise with local accounting leadership for international subsidiaries to ensure the STAT to IFRS differences are documented and reconciled
• Review and approve payroll related journal entries and general ledger account reconciliations
• Support month-end and year-end close processes and provide support through the external audit
• Assist with monthly and quarterly reporting. Review detailed consolidated financial statement analysis, including discussions on various issues, analysis, preparation, and review of account reconciliations
• Perform special projects and financial analysis to support our rapid growth

About You

We get excited about candidates, like you, because...

• CPA or CPA path
• Bachelor's Degree or higher in Accounting or Finance
• Big 4 accounting firm (or similar) experience
• 6+ years of accounting experience (preferably in a SOX environment)
• Strong Microsoft Excel skills (Index Match, sumifs, pivot tables, etc)
• Strong organizational, problem solving and communication skills
• Strong sense of ownership and curiosity to learn new skills
• Results-driven individual with a team-oriented mindset
• Ability to work with uncertainty, be flexible in order to build up a new process by communicating with related people

Optional

• Accounting ERP experience (preferably Netsuite or similar)

About the Team

The Crunchyroll Accounting Team is a global organization of over 50 professionals working together to support all of our departments and ensuring compliance with accounting standards, company policy and regulatory bodies.

Our accountants, analysts, and managers balance the bottom line with several budget priorities and revenue streams. These passionate financial professionals keep their eyes on our numbers to report, plan, and advise—to act as true partners to the business and keep our amazing growth on track.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

The FP&A team is looking for a high-visibility Senior Analyst. This Senior Analyst will play a critical role in providing data-driven analysis. The analysis will help define Crunchyroll's long-range plans, specifically those related to its streaming membership benefits and investments.

You will operate at the heart of our organization, leading the budgeting, forecasting, and actual analysis for our streaming membership portfolio. This role will work cross‑functionally with teams in digital manga, eCommerce, game vault, mobile games, accounting, business development, and corporate strategy.

You will handle the monthly analysis of actual business performance, working with accounting and business intelligence to consolidate and interpret financial information. You will report to the Sr Manager FP&A. We are considering candidates who can work hybrid from our LA office.

• Build financial models to evaluate streaming membership benefits performance, profitability, and long-term value across products and bundled benefits
• Analyze subscriber behavior - including acquisition, churn, retention, engagement, and LTV - to guide product strategy
• Develop dashboards to track and present performance, benefit use, and portfolio economics.
• Lead forecasting, long-range planning, and monthly performance reporting for membership benefits and Goals
• Perform actuals to budget variance analysis and collaborate with Accounting team to ensure integrity of financial reporting
• Translate complex financial insights into clear, relevant recommendations for senior management
• Monitor trends across digital manga, streaming, gaming, eCommerce, and subscription ecosystems to identify opportunities and inform strategy
• Be an important contributor to the Finance team and help structure/improve Finance processes
• Spearhead any projects that you believe will move the needle

About You

• 5+ years of experience in FP&A, Strategic Planning, Investment Banking, or Consulting
• Advanced financial modeling skills, with Microsoft Excel and Google Sheets
• Comfortable with managing large volumes of data and synthesizing into insightful executive information
• AI tool experience and ability to lead business analysis and modeling
• Experience using NetSuite, Adaptive, Board, or other enterprise software.
• Experience presenting to a non-finance audience
• Prior experience at a media/entertainment/tech or subscription based business

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll#LI-Hybrid

We are hiring an Applied Scientist to help advance personalization across the Crunchyroll ecosystem. In this role, you will lead the scientific development of recommendation, ranking, and decisioning solutions that improve how fans discover and engage with anime series/movies, manga, merchandise, games, and other areas in the anime fandom. You will partner closely with Machine Learning Engineers, Product, Engineering, Marketing, and Content stakeholders to make Crunchyroll the ultimate destination for anime experience.

About the role

In the role of Senior Applied Scientist for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in our Center for Data and Insights. You will own the research and applied science agenda for personalization, from problem framing and data exploration through model development, evaluation, experimentation, and iteration. This role is ideal for someone who enjoys combining strong scientific rigor with product thinking to improve user discovery, engagement, retention, and long-term fan value.

You will work across multiple user touchpoints, including app and web interfaces, lifecycle and promotional email campaigns, and flywheels that connect video, ecommerce, manga, and adjacent experiences. You will help define what great personalization looks like at Crunchyroll, build the evidence to prove impact, and collaborate with engineering partners to ensure the resulting solutions can be productionized effectively.

This position is based in our Los Angeles office, but we will consider our San Francisco office as a secondary location. We work a hybrid schedule, in-office three days a week: Tuesday, Wednesday, and Thursday. 

Core areas of responsibility

• Lead the research and development of recommendation, ranking, retrieval, and personalization methods tailored to Crunchyroll use cases across streaming, manga, ecommerce, and lifecycle marketing surfaces.
• Frame ambiguous business and product questions into clear scientific problems, hypotheses, success metrics, and experimentation plans.
• Design and run robust offline evaluation frameworks for recommender systems, including relevance, diversity, novelty, coverage, calibration, and long-term value metrics.
• Partner with Product, Analytics, and Engineering to define online experiments, interpret results, and turn learnings into roadmap decisions and model improvements.
• Develop user, content, and contextual understanding through feature design, representation learning, segmentation, and behavioral analysis.
• Prototype and evaluate a range of approaches, including collaborative filtering, content-based methods, sequence modeling, deep learning, bandits, causal or uplift methods, and LLM-enabled recommendation techniques where appropriate.
• Analyze user feedback loops and cross-domain interactions to improve discovery across video, merchandise, manga, and other ecosystem experiences.
• Work closely with Machine Learning Engineers to translate promising research into production-ready solutions on our in-house recommendation platform.
• Communicate scientific findings, model tradeoffs, and business implications clearly to technical and non-technical stakeholders.
• Help establish best practices for experimentation, reproducibility, model governance, and scientific documentation within the personalization and recommendations function.

About you

We get excited about candidates, like you, because you have:

Experience: You bring 5+ years of experience in applied machine learning, recommendation systems, search/ranking, experimentation, or a closely related area, with a track record of driving measurable product impact.

Scientific Depth: You have strong foundations in machine learning, statistics, experimental design, and causal thinking, and you know how to choose the right level of modeling complexity for the problem at hand.

Recommendation Expertise: You have hands-on experience with at least some of the following: collaborative filtering, retrieval and ranking systems, representation learning, sequence / generative models, bandits, graph methods, or personalization for consumer products.

Technical Skills: You are highly proficient in Python and comfortable working with common ML libraries such as PyTorch, TensorFlow, Scikit-learn, XGBoost, or similar tooling. Experience working with SQL, distributed data processing, and cloud-based ML workflows is strongly preferred.

Experimentation Mindset: You know how to design offline and online evaluations, reason carefully about metrics, and connect experimental findings to user and business outcomes.

Cross-Functional Collaboration: You have experience partnering effectively with engineers, product managers, analysts, marketers, and business stakeholders to move from idea to execution.

Communication Skills: You can explain sophisticated modeling decisions and ambiguous findings in a clear, decision-oriented way to diverse audiences.

Educational Background: You hold an MS or PhD in Computer Science, Machine Learning, Statistics, Operations Research, Economics, or a related quantitative discipline, or you bring equivalent applied industry experience.

Nice to have

• Experience personalizing content, commerce, media, entertainment, gaming, or subscription products at scale.
• Familiarity with recommender-system failure modes such as popularity bias, cold start, sparse feedback, and feedback loop effects.
• Experience with multi-objective optimization, constrained ranking, or balancing short-term engagement with long-term user value.
• Exposure to generative AI, representation learning, or LLM applications that support recommendation and personalization workflows.
• Published research, patents, or open-source contributions in recommendation systems, personalization, applied machine learning, or experimentation.

About the team

Our centralized DS/ML team serves stakeholders across Finance, Product, Engineering, Marketing, Creatives, and Content Operations with data-driven and ML/AI-powered solutions. Within that broader organization, the Personalization and Recommendation group is building the next generation capabilities to power tailored fan experiences across every major user interface and lifecycle touchpoint. Today, the team includes engineers focused on operationalizing our recommendation platform with strong engineering excellence. This Applied Scientist role complements that foundation by bringing deeper scientific ownership to modeling strategy, evaluation, and experimentation, while partnering closely with an additional MLE hire to accelerate production impact.

Why this role is exciting

• You will help define personalization strategy across multiple surfaces instead of optimizing a single narrow funnel.
• You will work on problems that span content discovery, user engagement, retention, and cross-domain ecosystem value.
• You will influence both what we build and how we measure success, with strong exposure to partners across the business.
• You will join at a formative moment, with the opportunity to shape team standards, technical direction, and long-term roadmap.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Benefits Analyst, you will report to the Manager, Global Benefits.

This is slated as a six month contract.

We are considering applicants for the location(s): LA, SF.

The Benefits Analyst supports the administration and day-to-day operations of Crunchyroll's North America benefits programs, including the United States, Canada, and Mexico. This role is hands-on, focused on accurate benefits processing, compliance support, data integrity, and employee support, while contributing to continuous improvement of benefits operations.

Core Areas of Responsibility

• Support the daily administration of health, welfare, and retirement benefit programs across the United States, Canada, and Mexico, ensuring accurate processing.
• Serve as a point of contact for employee benefits inquiries across North America, resolving routine and moderately complex issues and escalating as appropriate.
• Assist with the implementation and maintenance of benefit plans, policies, and administrative procedures for U.S., Canadian, and Mexican programs.
• Support compliance activities related to benefits programs, including U.S. federal and state regulations (e.g., ACA, ERISA, COBRA, FMLA), applicable Canadian federal and provincial requirements, and Mexican labor and social security requirements, in partnership with internal teams and external advisors.
• Administer leave of absence programs, including U.S. FMLA and Paid Family & Medical Leave programs, Canadian statutory and company-sponsored leaves, and Mexican statutory leave programs.
• Perform benefits processing activities, including enrollments, life events, terminations, COBRA (U.S.), beneficiary updates, disability, accident and death claims, and leave administration.
• Assist with retirement and savings program administration, including U.S. 401(k), Canadian retirement programs (e.g., RRSP), and applicable Mexican savings or retirement plans, as required.
• Support the annual North America open enrollment process, including system configuration support, data validation, employee communications, and issue resolution across all three countries.
• Maintain accurate benefits data across Workday and vendor systems; perform audits and reconciliations to ensure data integrity for U.S., Canada, and Mexico populations.
• Process and audit benefits invoices, research discrepancies, and support resolution of billing issues with U.S., Canadian, and Mexican vendors.
• Partner with third-party administrators, brokers, and local vendors across North America to support operational needs and resolve day-to-day issues.
• Assist with benefits documentation, employee communications, and training materials tailored to U.S., Canadian, and Mexican audiences.
• Support the Manager, Global Benefits and senior team members with reporting, analysis, and special projects as needed.

About You

We're excited about candidates like you because you bring:

• 2+ years of experience in benefits administration or HR operations, supporting U.S. benefits and exposure to Canadian and/or Mexican programs.
• Working knowledge of North America health, welfare, and retirement programs, with a strong foundation in U.S. benefits.
• Familiarity with benefits-related compliance requirements in the U.S., Canada, and Mexico
• A strong focus on data accuracy and compliance support.
• A service-oriented mindset with a commitment to supporting a positive employee experience.

About the Team

The People Experience Team's mission is to enable talent across our company to make an impact while innovating for the future. Our team is global in nature and focuses on client service while being genuine, authentic, and empathetic to employees and their needs across the organization.

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Senior Database Engineer for the Data Engineering team, you will maintain and enhance the reliability of our data infrastructure. Your work will directly impact the availability and performance of our data services, enabling the organization to make data-driven decisions. You will collaborate with data engineers, and software engineers to develop and drive 100% automation, best practices for deep monitoring and alerting.

In the role of Senior Database Engineer, you will report to the Director of Data Engineering. We are considering applicants for the locations of Los Angeles, CA and San Francisco, CA.

About You

We get excited about candidates, like you, because...

• You have a Bachelor's degree in Computer Science, Information Technology, or a related field.
• You have 8+ years of experience in site reliability engineering, database operations, or a related role with a focus on data platforms, data stores, data operations.
• You have experience with AWS cloud platform and their data-related services.
• You are proficient in monitoring tools (e.g., Datadog, CloudWatch, DevOps Guru, DB Performance Insights).
• You are proficient in one or more programming languages (e.g. Python, Java).
• You have a strong understanding of various performance metrics both at a high level and at a low level like Disk/IO saturation.
• You have experience in identifying and eliminating the bottlenecks in the system.
• You have a strong understanding of database internals like types of indexes, schemas, query plans.
• You have a strong understanding of database systems (e.g., SQL, NoSQL) and experience in managing large-scale data infrastructures.
• At least basic knowledge in automation frameworks (e.g., Terraform, Cloud Formation).
• At least basic knowledge and some hands-on implementation of CI/CD pipelines and DataOps practices.
• You have experience with data governance, compliance, and lifecycle management.
• You have strong problem-solving skills and a proactive approach to identifying and addressing issues.
• You're able to work independently and own projects while effectively collaborating with the team to influence and shape the vision of the data engineering organization.
• You have strong communication skills and can mentor and guide junior engineers.

About the Team

The Database Engineering team is dedicated to ensuring the reliability, scalability, and performance of our data infrastructure. We focus on standardizing and implementing monitoring and alerting across all datastores to track key metrics like errors, latency, and throughput, and to ensure critical systems are covered. Our team also leads efforts to keep databases up-to-date, implements Infrastructure as Code (IaC) for high availability and performance, and automates key processes to enhance operational efficiency.

We lead and evangelize the principle of 100% automation. Additionally, we define and document operational requirements, develop incident response processes, and automate monitoring and compliance checks to maintain a secure and reliable data environment. By continuously improving load testing and optimizing data governance practices, we support the overall health and efficiency of our data systems.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid