About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

As Director of Program Management, Global Commerce, you will help drive critical priorities across Global Commerce and Crunchyroll by supporting the Executive Vice President and Strategy Leadership team. You will play a central role in leading cross-functional projects, preparing priority communications, and additional initiatives. You’ll act as an embedded problem-solver and strategic partner on high-impact initiatives, helping to shape the operating rhythm, global processes, and execution of the Global Commerce agenda.

Strategic Projects & Initiatives

• Support the Executive Vice President and Vice President of Strategy and Development on cross-functional projects tied to Global Commerce priorities and long-term strategy
• Conduct data-driven analyses and business modeling to inform high-stakes decisions
• Develop evaluation frameworks and dashboards to track progress on key goals and surface opportunities for improvement

Leadership Meetings and Event Planning

• Participate in key meetings with internal teams and external partners
• Take clear, structured notes and synthesize outcomes, decisions, and next steps
• Collect and prepare briefing materials for meetings, offsites, and internal strategy sessions for Global Commerce Leadership
• Help plan and execute executive & select leadership operating cadences, including weekly syncs, offsites, summits, and other planning meetings, with VP of Strategy & Development

Research & Analysis

• Conduct market research and trend analysis across the anime, retail, and theatrical industries
• Synthesize insights to inform strategic planning and executive-level decision making
• Support forward-looking initiatives that position Global Commerce for long-term growth

Operational & Organizational Support

• Provide day-to-day project management and operational support for the Global Commerce leadership team
• Coordinate cross-functional input into leadership communications and planning documents
• Assist in drafting and reviewing strategic communications from the EVP of Global Commerce office
• Support preparations for industry events, speaking engagements, and internal conferences

Presentation & Communication Excellence

• Own the development of leadership presentations and talking points, ensuring crisp storytelling, structured logic, and visual clarity
• Build presentation-ready decks in collaboration with senior stakeholders
• Translate complex topics into clear narratives for internal and external audiences

This role will report to the Executive Vice President, Global Commerce and is based out our Dallas office.

About You

• You have 15+ years of total experience, including: 3+ years in management consulting or business communications 5+ years in strategy or commerce roles at a retail, consumer, or media company
• You’re analytically exceptional, fluent in Excel/Sheets, and comfortable structuring business cases and performance tracking tools
• You’re tech-savvy, with a strong interest in AI trends, finding ways to automatic manual processes, and understand new technologies that reshape consumer or business behavior
• You’re comfortable in ambiguity, quick to structure, and skilled at problem-solving and influencing without authority
• You demonstrated ability to operate in confidential and high-pressure environments
• You are an expert at building logical, high-impact slides with clean visuals and clear narrative flow

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We're looking for a Senior Manager to lead go-to-market (GTM) strategy and execution for our interactive experiences, including mobile games, metaverse projects, and unique co-marketing campaigns with major publishers and partners.

Reporting to the VP, GTM & Partnership Marketing, you'll design and launch programs for interactive games and experiences, creating campaigns that delight fans, drive subscriber growth, and adapt to local markets around the world.

Core Responsibilities

• Lead GTM and partner marketing for interactive projects—from defining goals and audiences to creative direction and performance metrics.
• Build and share full-funnel plans that cover launches, app store promotions, partner activations, and post-launch optimization.
• Be the main point of contact across leadership, other teams, and partners to ensure agreement and smooth execution.
• Partner with marketing, product, and lifecycle teams to create custom campaigns that lift acquisition and engagement.
• Define KPIs and partner with analytics to measure performance and guide optimization.
• Forecast impact and build playbooks to scale successful initiatives across markets.
• Turn performance data into clear next steps—creating presentations and updates for executives and teams.
• Adapt global strategies to local markets, using regional insights, cultural moments, and platform trends to drive results.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you bring hands-on experience leading GTM and partner marketing for interactive games and platforms, turning launches into measurable fan engagement and growth.

• 8+ years experience in GTM, partnership, or product marketing within mobile games, interactive platforms, entertainment, or consumer tech, with ownership of end-to-end launches and live operations
• Proven track record launching interactive GTM with AAA/platform partners—comfortable moving from strategy to execution with clear frameworks, briefs, timelines, and high-quality delivery
• Experienced across the full growth stack: channels, partner activations, lifecycle, promotions, product, app stores, and interactive marketplaces
• Data-driven problem solver with strong analytics skills to assess performance, identify opportunities, and improve outcomes
• Global experience across the US, Europe, LATAM, India, Southeast Asia, and the Middle East
• You have a Bachelor's degree or equivalent experience in GTM and partner marketing

About the Team

Both domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team collaborates with U.S.-based leadership and regional teams to develop go-to-market and partnership marketing plans and programs, expanding Crunchyroll's growth through its own operations (O&O) presence and high-profile third-party distribution partners. This approach delights and super-serves anime fans, boosts its footprint and brand awareness, and makes Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for an Executive Assistant to support a senior executive based in Dallas. In this role, you will be a trusted partner who helps the executive operate at their best by managing complex priorities, coordinating communications, and ensuring key initiatives stay on track.

Key Responsibilities

• Manage high-volume, complex calendaring across multiple time zones
• Coordinate extensive international and domestic travel, including detailed itineraries and logistics
• Prepare briefs, agendas, and materials to ensure the executive is ready for meetings
• Manage and prioritize emails, requests, and communications
• Track main initiatives and action items, ensuring follow-through across teams
• Maintain strong organization to capture details and keep priorities on track.
• Handle confidential information with discretion
• Coordinate meetings and engagement with internal leaders, external partners, and global teams
• Identify opportunities to improve processes and team coordination
• Partner with other Executive Assistants to support senior leadership across Crunchyroll

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Dallas office.

About You

We get excited about candidates, like you, because...

• 5+ years supporting senior executives or C-suite leaders in a global organization
• Expertise managing complex, high-volume calendars across multiple time zones
• Experience coordinating extensive international and domestic travel and detailed itineraries
• Strong organizational and project management skills with the ability to manage multiple priorities and follow through on key initiatives
• Proven ability to anticipate needs, stay organized, and manage changing priorities
• Excellent written and verbal communication skills with sound judgment handling confidential information
• Experience preparing briefing materials and meeting agendas for executives
• Experience collaborating across global teams and partners
• Proficiency with Google Workspace, Microsoft Office, and travel/expense platforms

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

The Data Services team is focused on building robust, scalable, and efficient data services, pipelines, lakes, tools, libraries, and software components that drive best practices and empower service teams to succeed. We design and implement data services, pipelines and data lakes for operational analysis, ensuring they are production-ready with automation and standardized access controls. 

We lead and evangelize the principle of 100% automation. Additionally, we establish best practices, provide training, and document data architectures to ensure our systems are reliable, future-ready, and capable of continuous evolution and process improvement across the organization.

About the Role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Software Engineer, you will play a pivotal role in designing, implementing, and optimizing data services, ensuring that our data services support the needs of the business. You will also collaborate with cross-functional teams to enhance eventing systems, and develop tools that empower our data and services teams. Your expertise will also be critical in driving 100% automation, best practices, creating scalable services, and optimizing our data environments.

Key Areas of Responsibility

• Write clean, maintainable, and well-documented API and code while adhering to industry best practices, including code reviews and design patterns.
• Identify and resolve performance bottlenecks, ensuring that both frontend and backend components are optimized for speed and reliability.
• Contribute to the automation and optimization of build, deployment, and monitoring processes to support a smooth development lifecycle.
• Develop and maintain comprehensive test suites (unit and integration) to ensure system reliability and robustness.
• Implement and maintain security best practices, safeguarding sensitive data and ensuring compliance with relevant standards and regulations.
• Must be proficient in both TypeScript and Python
• Design, build, and maintain scalable applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Build event-driven architectures and event interfaces using AWS services such as SNS/SQS, EventBridge, Kinesis, or Kafka.
• Deep understanding of AWS Processing Framework like Step Functions
• Architect and optimize database schemas and queries for relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Collaborate with service engineers, data engineers, and product teams to deliver high-quality software solutions.
• Apply best practices for code quality, security, testing, and performance optimization.

About you

We get excited about candidates, like you, because...

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in backend engineering, specializing in microservices, APIs, and event-driven systems.
• Strong expertise in TypeScript (Node.js) and Python.
• Experience in building applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Deep understanding of cloud-based architectures (AWS preferred), including serverless frameworks, containerization (Docker, Kubernetes), and CI/CD pipelines.
• Hands-on experience with event-driven architectures and event interfaces (Kafka, SNS/SQS, EventBridge, Kinesis).
• Strong database design skills across relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Excellent problem-solving skills, ownership mentality, and ability to work in a collaborative, fast-paced environment.

NIce to Have:

• Experience with retrieval-augmented generation (RAG) or Graph RAG architectures.
• Knowledge of fine-tuning and optimizing LLMs for performance and cost efficiency.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid