About the role

We’re looking for a Legal Operations Director to serve as a high-impact individual contributor who serves as the strategic partner and operational lead to the General Counsel. This role drives the effectiveness and evolution of the Legal function across strategy, AI, technology, operations, and financial management.

You will translate the General Counsel’s vision into clear priorities, scalable systems, and measurable outcomes, serving as a force multiplier for the Legal leadership team and a key connector across Legal, Finance, Technology, and People teams.

This role is ideal for you if you’re highly analytical, execution-focused, and able to influence at the executive level in a fast-moving, complex environment

What You’ll Do

• Partner with the General Counsel to define and execute Legal’s strategy, priorities, and operating rhythms (OKRs, business reviews), driving alignment, accountability, and measurable outcomes
• Prepare executive materials and surface key risks, opportunities, and insights to inform senior leadership and board-level decisions
• Define and implement Legal’s AI strategy, including tool selection, governance, and responsible adoption to improve efficiency and insight generation
• Own Legal tech (including CLM), driving roadmap, system performance, and adoption in partnership with IT
• Lead budget planning, forecasting, and vendor strategy, including outside counsel management, performance, and cost optimization
• Build and scale knowledge management (templates, playbooks, summaries) to improve access, consistency, and decision-making
• Redesign and standardize Legal processes; lead change management to drive adoption, efficiency, and continuous improvement
• Establish metrics, dashboards, and reporting to track performance, demand, and impact, and guide resourcing and priorities
• Lead cross-functional initiatives and represent Legal in company-wide efforts (e.g., AI, compliance, M&A), delivering high-impact strategic projects

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you have

• 12+ years of experience in legal operations within an in-house legal team or law firm
• Proven ability to lead complex, cross-functional initiatives from strategy through execution, with measurable impact
• Experience partnering with C-level executives; strong ability to influence decisions and operate at the executive level
• Experience leading AI, automation, or data-driven transformation initiatives within Legal or adjacent functions
• Hands-on experience with legal technology, particularly CLM systems, including implementation or optimization
• Familiarity with core legal operations domains (e.g., e-billing, matter management, knowledge management)
• Strong financial and analytical skills, including budgeting, forecasting, vendor management, and KPI development
• High level of discretion and judgment in handling sensitive and confidential information
• Highly structured and detail-oriented, with the ability to operate effectively in ambiguous, fast-paced environments
• Exceptional communication skills, including executive-level presentations and materials
• Background in media, entertainment, technology, or global organizations preferred
• Bachelor’s degree required; J.D. or advanced degree, or equivalent experience preferred

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

ABOUT THE ROLE

We are looking for a Staff Product Manager, Digital Manga to lead strategy, vision, and roadmap development for our digital manga business. Reporting to the Director of Product Management, Flywheel & Ecosystem, you will oversee end-to-end product experiences across mobile, web, and cross-platform integrations with an eye towards supporting user growth and engagement within the platform. We are seeking someone experienced in digital media, and accomplished at building global, scalable products that blend content and commerce--and if you passion for manga that's even better!

This Product Manager plays an important role in shaping the future of how fans experience manga digitally at Crunchyroll. It will work at the intersection of content, technology, and fandom with one of the largest anime and manga communities in the world.

This is a hybrid position based in Los Angeles.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, and Thursday.

ABOUT THE TEAM

This is an exciting time to join Crunchyroll's Product Team. As we expand our global footprint, we're shaping the future of anime and manga fandom – across streaming, digital manga, e-commerce, events, and gaming. We are at the heart of building experiences that millions of passionate fans enjoy every day. We're on a mission to create anime-centered products that delight subscribers and bring fans closer to the stories, characters, and communities they love.

Our Digital Manga Product Management team is shaping the future of digital manga at Crunchyroll. In close partnership with our business and marketing teams, we guide the product roadmap that delivers a world-class digital manga reading experience to our passionate fan base.

IN THE ROLE

• Define the north star vision for the digital manga product within the broader streaming and fandom ecosystem.
• Develop the multi-year roadmap that integrates manga reading experiences, monetization models (subscription, microtransactions, bundles), cross-platform user journeys, and regional expansion.
• Collaborate closely with Engineering and development partners to turn a strong Product vision into reality by defining requirements, shaping scalable solutions, and delivering high-quality experiences that delight manga fans worldwide.
• Partner with executives and cross-functional leaders to align product strategy with business growth goals and fan engagement objectives.
• Collaborate with Product Management partners to create seamless discovery and crossover journeys between streaming, store, and manga products
• Partner with lifecycle marketing, CRM, and commerce to enable cross-sell, upsell, and retention campaigns.
• Define and track success metrics: engagement, retention, conversion, ARPU, opt-ins, etc.
• Continuously identify new growth opportunities through emerging technologies, user feedback, and competitive analysis.
• Lead Large, cross-functional initiatives.
• Possess a desire to move initiatives forward.

REQUIREMENTS

We get excited about candidates, like you, because…

• 7+ years of product management experience.
• Proven track record building and scaling consumer-facing digital products (media, publishing, e-commerce preferred).
• Strong understanding of monetization models (subscriptions, microtransactions, digital storefronts).
• Experience with global launches including localization, compliance, and regional user behavior differences.
• Background in cross-platform ecosystems (streaming, games, apps).
• Familiarity with structured data, personalization systems, or recommendations APIs.
• Strong data acumen with ability to design experiments and drive insight-driven strategy.

NICE TO HAVE

• Japanese language proficiency

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Role

We are seeking an experienced Senior Engineering Manager, Apple Core to lead the development and maintenance of the shared systems, tools, and pipelines that power our iOS, tvOS, and visionOS applications. This role is pivotal in driving the technical vision, roadmap, and operational excellence of our Apple platform infrastructure. You will lead an accomplished group of engineers focused on scalability, reliability, performance, and developer efficiency — enabling our feature teams to deliver best-in-class experiences to millions of users.

As the Senior Engineering Manager, Apple Core, you will mentor, inspire, and grow the team while ensuring we deliver robust, high-quality infrastructure that supports business goals and technical standards. You will have ownership over platform-wide systems, CI/CD pipelines, monitoring and alerting solutions, and developer tooling. You will be a key contributor to strategic technical decisions and will partner closely with engineering leadership to shape the future of our Apple ecosystem.

This is a hybrid position and we are considering applicants for the location(s) of Los Angeles, CA or San Francisco, CA. You will report to the Director of Engineering, Apple and Android Platforms.

Responsibilities

• Run the day-to-day operations of the infrastructure engineering team and manage agile ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead and mentor a team of engineers to adopt and maintain best practices, platform architecture standards, and scalable infrastructure solutions, fostering a collaborative work environment.
• Define and execute the roadmap for shared Apple platform infrastructure, ensuring alignment with business objectives and the needs of dependent feature teams.
• Work closely with stakeholders and cross-functional teams to gather requirements, prioritize improvements, and communicate project progress and operational updates.
• Manage project timelines, resource allocation, and budgeting to ensure delivery of infrastructure initiatives.
• Implement and maintain CI/CD pipelines, automated testing frameworks, and performance monitoring solutions to optimize development velocity and product stability.
• Drive operational excellence by managing system incidents, performing root cause analyses, and implementing long-term preventative measures.
• Monitor system performance, identify bottlenecks, and lead performance optimization efforts across the Apple platform stack.
• Conduct regular one-to-one meetings with team members to provide feedback, support career development, and maintain high team morale and productivity.
• Lead hiring and onboarding efforts to attract top infrastructure talent and expand the team's capabilities.

Key Qualifications

• Proven experience managing infrastructure or platform engineering teams, preferably in the Apple ecosystem (iOS, tvOS, visionOS).
• Strong technical background in CI/CD tooling (e.g., Jenkins, GitHub Actions, Bitrise, CircleCI) and automation best practices.
• Hands-on experience with build systems, dependency management, and artifact distribution for Apple platforms (e.g., Xcode Cloud, Fastlane, xcframeworks).
• Proficiency with monitoring and observability tools (e.g., Datadog, New Relic, Grafana, Prometheus) and alerting best practices.
• Deep understanding of performance profiling, crash reporting, and optimization strategies for Apple applications.
• Strong incident management skills, including root cause analysis and postmortem facilitation.
• A track record of mentoring and developing engineering talent.
• Exceptional communication skills for collaborating with technical and non-technical stakeholders.
• Familiarity with modern agile practices and a track record of delivering infrastructure initiatives on time and within budget.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

As a Staff Data Analyst, you will lead high-impact analytical work that shapes Crunchyroll’s content strategy - from greenlight to presentation to engagement and retention. You’ll define measurement frameworks, build certified data assets, and partner closely with Content Strategy, Programming, Product, and Licensor teams to deliver insights that guide multi-million-dollar decisions. This role operates with broad autonomy and plays a key part in raising analytical rigor, strengthening data quality, and establishing standards across the Fan Experience (FX) Team.

You will:

• Lead content measurement frameworks: define north-star KPIs, normalization methods, and comparable title metrics to drive consistent decision-making across regions, seasons, modalities, and content types.
• Build certified, reusable data assets: develop durable datasets in Databricks that standardize title/season/episode joins and metadata keys, ensuring high-quality, consistent downstream analysis.
• Advance understanding of content impact: quantify title-driven acquisition, engagement, and retention; model content-attributed churn risk; and develop portfolio-level diagnostics to inform slate and localization decisions.
• Own and evolve attribution & user-journey insights: maintain and improve viewership attribution logic to map discovery → click → watch → return behaviors, enabling clear readouts on how users discover and engage with titles.
• Drive experimentation and presentation measurement: design success metrics, partner on eventing, and analyze experiments for homepage rails, thumbnails, recommendations, language selectors, and other discovery/presentation surfaces.
• Deliver decision assets for Content & Licensors: produce clear analyses, dashboards, and reusable frameworks for greenlight, localization ROI, curation, licensor narratives, and internal/external self-serve tooling.
• Elevate analytics craft & standards: document methods, set QA and analysis standards, mentor analysts across VODAX, and support hiring to strengthen long-term analytics capability.

In the role of Staff Data Analyst, Content Analytics, you will report to the Manager, Content Analytics. We are considering applicants for Los Angeles (in office Tuesdays, Wednesdays, and Thursdays).

About You

We get excited about candidates, like you, because…

• You have 12+ years of experience in content, product, or streaming analytics with a track record of solving highly complex, ambiguous problems that influence org-level decisions.
• You possess expert SQL and strong Python/PySpark skills, with hands-on experience working in Databricks or similar lakehouse environments.
• You have deep experience with large-scale viewership, subscription, or payments datasets and have built certified datasets or BI-ready data assets.
• You possess strong experimentation and causal inference skills including test design, metric definition, and analysis of A/B results.
• You have fluency with Tableau or similar BI tools and can design dashboards that scale across stakeholder groups.
• You embody domain expertise in streaming/content analytics including attribution modeling, content normalization, and understanding how content impacts user behavior and retention.

About the Team

You will join the Fan Experience (FX) team within the Center for Data & Insights (CDI) organization with a focus on Content Analytics. The team builds core engagement metrics, attribution logic, experimentation frameworks, and licensor-facing insights that support decision-making across the content lifecycle - from greenlight to discovery to retention. As Crunchyroll continues to scale globally, the team is expanding its capabilities and establishing durable measurement foundations that support partners across Content, Product, and the broader CDI organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of senior machine learning engineer, you will report to the director of data science and machine learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California.

In this Machine Learning Engineer role focused on Algorithm Development and End-to-End Production at our VOD streaming company, you will lead the creation and deployment of scalable ML models to detect account sharing fraud, drawing from user behavior data like geolocation, concurrent sessions, and device profiles. This position is essential for collaborating with data scientists, product analysts, and data engineers,  translating research prototypes into production systems that enhance detection accuracy while minimizing user disruption, aligning with proven strategies from streaming giants to boost subscriber growth.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. 

Core Areas of Responsibility

• Design and implement machine learning algorithms, including anomaly detection models, to identify unauthorized account sharing in real-time.
• Develop end-to-end ML pipelines for data preprocessing, model training, evaluation, and deployment using cloud platforms.
• Optimize models for performance, scalability, and efficiency to handle high-volume streaming data.
• Integrate ML solutions with existing systems via APIs and establish monitoring for model drift and retraining.
• Collaborate on A/B testing and iteration to refine algorithms based on feedback and evolving evasion tactics.

About You

• Experience: You bring 5+ years of hands-on experience in ML engineering, with a track record in fraud or anomaly detection systems, ideally in online, consumer facing products and services.
• Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or XGBoost, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks MLFlow, etc. Experience with cloud computing infra and tooling such as AWS/GCP.
• Cross-Functional Collaborations: Experienced in working with data scientists, engineers, and product teams to deploy models that support business goals like revenue optimization.
• Communication Skills: Strong ability to document technical processes and explain algorithm decisions to diverse stakeholders for seamless integration.
• Education Background: Possess a master's degree in computer science, machine learning, or a related quantitative field, with certifications in cloud ML being a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Statistics, or a related field.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Machine Learning Engineer for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California. You will lead the research, development, and test of advanced models, and work together with product and engineering partners to deliver tailored experiences for our fans across the anime ecosystem, including anime video recommendations, digital manga suggestions, merchandise personalization, anime-themed gaming, music, and more. This position will collaborate closely with scientists, engineers, product owners, to prototype innovative algorithms, evaluate their impact, and integrate them into production systems that drive user engagement, retention, discovery, and satisfaction.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. This position can be based in our Los Angeles or San Francisco offices.

Core Areas of Responsibility

• Research, design, and implement machine learning algorithms for recommendation systems, including collaborative filtering, content-based models, and deep learning, and generative recommendation approaches to personalize content discoveries.
• Co-develop end-to-end ML pipelines for data ingestion, feature engineering, model training, evaluation, and deployment using scalable cloud platforms with engineers.
• Optimize models for accuracy, latency, and scalability to handle massive user interaction data from streaming and multi-platform, multi-domain experiences across the fandom.
• Integrate personalization solutions with other services, and implement monitoring for model performance, bias detection, and automated retraining.
• Collaborate on A/B testing, experimentation, and iterative improvements to refine recommendations based on user feedback and evolving content trends.

About You

We get excited about candidates, like you, because you have:

Experience: You bring 8+ years of hands-on experience in applied machine learning, with a proven track record in building recommendation systems or personalization engines, ideally in media, entertainment, or e-commerce platforms.

Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or Scikit-learn, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks, or similar. Experience with big data tools (e.g., Spark) and cloud infrastructure (e.g., AWS/GCP) for handling large-scale datasets.

Cross-Functional Collaborations: Experienced in partnering with data scientists and analysts, engineers, and product teams to deploy models that align with business objectives like increasing user retention and content consumption.

Communication Skills: Strong ability to document research findings, explain algorithmic choices, and present results to diverse stakeholders for effective adoption.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Machine Learning, Statistics, or a related quantitative field, with publications or contributions in recommendation systems being a plus.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Accountant, G/L and Consolidations, you will report to the Senior Accounring Manager, G/L and Consolidations.

We are considering applicants for the location(s) of Los Angeles.

The Senior Accountant – Intercompany & Consolidations is responsible for managing the global intercompany accounting process and supporting the monthly consolidation of financial results. This role ensures accurate elimination entries, reconciliation of intercompany balances, and timely preparation of consolidated financial statements in accordance with company policy and applicable accounting standards (US GAAP / IFRS).

This position partners cross-functionally with regional accounting teams, FP&A, and systems teams to maintain strong internal controls and support a scalable global close process.

Core Areas of Responsibility

Key Responsibilities

• Consolidation of monthly financial statements (including foreign currency remeasurement, and translation)
• Review of intercompany reconciliations and elimination process
• Perform month end close steps in ERP
• Set up and maintain the COA, account roll-ups, and reporting structure for compliance with GAAP for consistency and completeness
• Coordinate with local accounting to ensure month-end close is completed timely.
• Collaborate with Tax team to perform appropriate intercompany accounting activities for Transfer Pricing agreements (review journal entries, reconciliations, reporting, etc)
• Liaise with local accounting leadership for international subsidiaries to ensure the STAT to IFRS differences are documented and reconciled
• Review and approve payroll related journal entries and general ledger account reconciliations
• Support month-end and year-end close processes and provide support through the external audit
• Assist with monthly and quarterly reporting. Review detailed consolidated financial statement analysis, including discussions on various issues, analysis, preparation, and review of account reconciliations
• Perform special projects and financial analysis to support our rapid growth

About You

We get excited about candidates, like you, because...

• CPA or CPA path
• Bachelor's Degree or higher in Accounting or Finance
• Big 4 accounting firm (or similar) experience
• 6+ years of accounting experience (preferably in a SOX environment)
• Strong Microsoft Excel skills (Index Match, sumifs, pivot tables, etc)
• Strong organizational, problem solving and communication skills
• Strong sense of ownership and curiosity to learn new skills
• Results-driven individual with a team-oriented mindset
• Ability to work with uncertainty, be flexible in order to build up a new process by communicating with related people

Optional

• Accounting ERP experience (preferably Netsuite or similar)

About the Team

The Crunchyroll Accounting Team is a global organization of over 50 professionals working together to support all of our departments and ensuring compliance with accounting standards, company policy and regulatory bodies.

Our accountants, analysts, and managers balance the bottom line with several budget priorities and revenue streams. These passionate financial professionals keep their eyes on our numbers to report, plan, and advise—to act as true partners to the business and keep our amazing growth on track.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the Team

At Crunchyroll, our Cloud Reliability team within the Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable. Cloud Reliability team members will engage directly with development teams on helping them become empowered and effective at delivering on our Infrastructure.

About the role

As a Staff DevOps Engineer within the Infrastructure Engineering team, you are essential in automating and scaling the systems and services that power our streaming platform. You will work with our DevOps team, delivery teams and lead projects related to infrastructure automation, scaling, CICD, driving them forward to completion and ensuring that the platform processes, automation and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery and architecture / infrastructure. You are expected to be highly collaborative working across teams to understand the needs, establish best practices and automate them whenever possible. You will also play a key role in partnering with our development teams and understanding their needs and assisting them in their journey.

You will report to the Senior Manager, Cloud Reliability - Infrastructure Engineering. We are considering applicants for our Los Angeles, CA or San Francisco, CA offices. We work a hybrid schedule, in-office 3 days a week.

About you

The ideal candidate for the Staff DevOps Engineer role has a strong background in DevOps, automation, infrastructure as code and enabling software engineers to deliver independently and safely at scale. You have experience in building and scaling high-availability systems, with a focus on operational excellence. This role involves leading and mentoring other engineers, collaborating with cross-functional teams, and continually improving our technology platform and infrastructure. Your ability to excel in a collaborative environment sets an example for fellow engineers, contributing to a culture of high quality and standards in all aspects of our work.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 12+ years of relevant experience in DevOps and infrastructure management.
• 8+ years working in production environments, combining DevOps and software engineering.
• 5+ years of experience managing containerized infrastructure in ECS or Kubernetes.
• Proficiency in automation, creating reusable patterns and solutions.
• Expertise in GitOps practices and CI/CD, including tools like GHA & CodeDeploy and infrastructure automation within CI/CD.
• 5+ years experience in AWS and its major services such as ECS, S3, SQS, Lambda, containerization, utilizing Infrastructure as Code (IaC) such as Pulumi and Terraform.
• Proficient in programming in TypeScript with familiarity of other languages such as Go or Python.
• Familiarity with relational databases (e.g., PostgreSQL, MySQL) and non-relational databases (e.g., DynamoDB).
• Experience guiding software engineers in production best practices, sharing knowledge across teams.
• Design and deployment experience with data sovereignty-driven designs (e.g., GDPR).
• Collaboration with other engineers to build tools and systems supporting services and facilitating high-quality software delivery.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Experience with Vault, Packer or other HashiCorp tools.
• Knowledge, or working experience with GCP.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

The FP&A team is looking for a high-visibility Senior Analyst. This Senior Analyst will play a critical role in providing data-driven analysis. The analysis will help define Crunchyroll's long-range plans, specifically those related to its streaming membership benefits and investments.

You will operate at the heart of our organization, leading the budgeting, forecasting, and actual analysis for our streaming membership portfolio. This role will work cross‑functionally with teams in digital manga, eCommerce, game vault, mobile games, accounting, business development, and corporate strategy.

You will handle the monthly analysis of actual business performance, working with accounting and business intelligence to consolidate and interpret financial information. You will report to the Sr Manager FP&A. We are considering candidates who can work hybrid from our LA office.

• Build financial models to evaluate streaming membership benefits performance, profitability, and long-term value across products and bundled benefits
• Analyze subscriber behavior - including acquisition, churn, retention, engagement, and LTV - to guide product strategy
• Develop dashboards to track and present performance, benefit use, and portfolio economics.
• Lead forecasting, long-range planning, and monthly performance reporting for membership benefits and Goals
• Perform actuals to budget variance analysis and collaborate with Accounting team to ensure integrity of financial reporting
• Translate complex financial insights into clear, relevant recommendations for senior management
• Monitor trends across digital manga, streaming, gaming, eCommerce, and subscription ecosystems to identify opportunities and inform strategy
• Be an important contributor to the Finance team and help structure/improve Finance processes
• Spearhead any projects that you believe will move the needle

About You

• 5+ years of experience in FP&A, Strategic Planning, Investment Banking, or Consulting
• Advanced financial modeling skills, with Microsoft Excel and Google Sheets
• Comfortable with managing large volumes of data and synthesizing into insightful executive information
• AI tool experience and ability to lead business analysis and modeling
• Experience using NetSuite, Adaptive, Board, or other enterprise software.
• Experience presenting to a non-finance audience
• Prior experience at a media/entertainment/tech or subscription based business

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll#LI-Hybrid

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Senior Database Engineer for the Data Engineering team, you will maintain and enhance the reliability of our data infrastructure. Your work will directly impact the availability and performance of our data services, enabling the organization to make data-driven decisions. You will collaborate with data engineers, and software engineers to develop and drive 100% automation, best practices for deep monitoring and alerting.

In the role of Senior Database Engineer, you will report to the Director of Data Engineering. We are considering applicants for the locations of Los Angeles, CA and San Francisco, CA.

About You

We get excited about candidates, like you, because...

• You have a Bachelor's degree in Computer Science, Information Technology, or a related field.
• You have 8+ years of experience in site reliability engineering, database operations, or a related role with a focus on data platforms, data stores, data operations.
• You have experience with AWS cloud platform and their data-related services.
• You are proficient in monitoring tools (e.g., Datadog, CloudWatch, DevOps Guru, DB Performance Insights).
• You are proficient in one or more programming languages (e.g. Python, Java).
• You have a strong understanding of various performance metrics both at a high level and at a low level like Disk/IO saturation.
• You have experience in identifying and eliminating the bottlenecks in the system.
• You have a strong understanding of database internals like types of indexes, schemas, query plans.
• You have a strong understanding of database systems (e.g., SQL, NoSQL) and experience in managing large-scale data infrastructures.
• At least basic knowledge in automation frameworks (e.g., Terraform, Cloud Formation).
• At least basic knowledge and some hands-on implementation of CI/CD pipelines and DataOps practices.
• You have experience with data governance, compliance, and lifecycle management.
• You have strong problem-solving skills and a proactive approach to identifying and addressing issues.
• You're able to work independently and own projects while effectively collaborating with the team to influence and shape the vision of the data engineering organization.
• You have strong communication skills and can mentor and guide junior engineers.

About the Team

The Database Engineering team is dedicated to ensuring the reliability, scalability, and performance of our data infrastructure. We focus on standardizing and implementing monitoring and alerting across all datastores to track key metrics like errors, latency, and throughput, and to ensure critical systems are covered. Our team also leads efforts to keep databases up-to-date, implements Infrastructure as Code (IaC) for high availability and performance, and automates key processes to enhance operational efficiency.

We lead and evangelize the principle of 100% automation. Additionally, we define and document operational requirements, develop incident response processes, and automate monitoring and compliance checks to maintain a secure and reliable data environment. By continuously improving load testing and optimizing data governance practices, we support the overall health and efficiency of our data systems.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

In the role of Senior Benefits Analyst, you will report to the Manager, Global Benefits.

This is slated as a six month contract.

We are considering applicants for the location(s): LA, SF.

The Benefits Analyst supports the administration and day-to-day operations of Crunchyroll's North America benefits programs, including the United States, Canada, and Mexico. This role is hands-on, focused on accurate benefits processing, compliance support, data integrity, and employee support, while contributing to continuous improvement of benefits operations.

Core Areas of Responsibility

• Support the daily administration of health, welfare, and retirement benefit programs across the United States, Canada, and Mexico, ensuring accurate processing.
• Serve as a point of contact for employee benefits inquiries across North America, resolving routine and moderately complex issues and escalating as appropriate.
• Assist with the implementation and maintenance of benefit plans, policies, and administrative procedures for U.S., Canadian, and Mexican programs.
• Support compliance activities related to benefits programs, including U.S. federal and state regulations (e.g., ACA, ERISA, COBRA, FMLA), applicable Canadian federal and provincial requirements, and Mexican labor and social security requirements, in partnership with internal teams and external advisors.
• Administer leave of absence programs, including U.S. FMLA and Paid Family & Medical Leave programs, Canadian statutory and company-sponsored leaves, and Mexican statutory leave programs.
• Perform benefits processing activities, including enrollments, life events, terminations, COBRA (U.S.), beneficiary updates, disability, accident and death claims, and leave administration.
• Assist with retirement and savings program administration, including U.S. 401(k), Canadian retirement programs (e.g., RRSP), and applicable Mexican savings or retirement plans, as required.
• Support the annual North America open enrollment process, including system configuration support, data validation, employee communications, and issue resolution across all three countries.
• Maintain accurate benefits data across Workday and vendor systems; perform audits and reconciliations to ensure data integrity for U.S., Canada, and Mexico populations.
• Process and audit benefits invoices, research discrepancies, and support resolution of billing issues with U.S., Canadian, and Mexican vendors.
• Partner with third-party administrators, brokers, and local vendors across North America to support operational needs and resolve day-to-day issues.
• Assist with benefits documentation, employee communications, and training materials tailored to U.S., Canadian, and Mexican audiences.
• Support the Manager, Global Benefits and senior team members with reporting, analysis, and special projects as needed.

About You

We're excited about candidates like you because you bring:

• 2+ years of experience in benefits administration or HR operations, supporting U.S. benefits and exposure to Canadian and/or Mexican programs.
• Working knowledge of North America health, welfare, and retirement programs, with a strong foundation in U.S. benefits.
• Familiarity with benefits-related compliance requirements in the U.S., Canada, and Mexico
• A strong focus on data accuracy and compliance support.
• A service-oriented mindset with a commitment to supporting a positive employee experience.

About the Team

The People Experience Team's mission is to enable talent across our company to make an impact while innovating for the future. Our team is global in nature and focuses on client service while being genuine, authentic, and empathetic to employees and their needs across the organization.

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Senior Database Engineer for the Data Engineering team, you will maintain and enhance the reliability of our data infrastructure. Your work will directly impact the availability and performance of our data services, enabling the organization to make data-driven decisions. You will collaborate with data engineers, and software engineers to develop and drive 100% automation, best practices for deep monitoring and alerting.

In the role of Senior Database Engineer, you will report to the Director of Data Engineering. We are considering applicants for the locations of Los Angeles, CA and San Francisco, CA.

About You

We get excited about candidates, like you, because...

• You have a Bachelor's degree in Computer Science, Information Technology, or a related field.
• You have 8+ years of experience in site reliability engineering, database operations, or a related role with a focus on data platforms, data stores, data operations.
• You have experience with AWS cloud platform and their data-related services.
• You are proficient in monitoring tools (e.g., Datadog, CloudWatch, DevOps Guru, DB Performance Insights).
• You are proficient in one or more programming languages (e.g. Python, Java).
• You have a strong understanding of various performance metrics both at a high level and at a low level like Disk/IO saturation.
• You have experience in identifying and eliminating the bottlenecks in the system.
• You have a strong understanding of database internals like types of indexes, schemas, query plans.
• You have a strong understanding of database systems (e.g., SQL, NoSQL) and experience in managing large-scale data infrastructures.
• At least basic knowledge in automation frameworks (e.g., Terraform, Cloud Formation).
• At least basic knowledge and some hands-on implementation of CI/CD pipelines and DataOps practices.
• You have experience with data governance, compliance, and lifecycle management.
• You have strong problem-solving skills and a proactive approach to identifying and addressing issues.
• You're able to work independently and own projects while effectively collaborating with the team to influence and shape the vision of the data engineering organization.
• You have strong communication skills and can mentor and guide junior engineers.

About the Team

The Database Engineering team is dedicated to ensuring the reliability, scalability, and performance of our data infrastructure. We focus on standardizing and implementing monitoring and alerting across all datastores to track key metrics like errors, latency, and throughput, and to ensure critical systems are covered. Our team also leads efforts to keep databases up-to-date, implements Infrastructure as Code (IaC) for high availability and performance, and automates key processes to enhance operational efficiency.

We lead and evangelize the principle of 100% automation. Additionally, we define and document operational requirements, develop incident response processes, and automate monitoring and compliance checks to maintain a secure and reliable data environment. By continuously improving load testing and optimizing data governance practices, we support the overall health and efficiency of our data systems.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

Crunchyroll is seeking an experienced and dynamic Senior Vice President, Accounting, to join our executive leadership team. This role will be instrumental in elevating  our accounting operations and building a world-class financial infrastructure to support our rapid growth and global expansion.

The Senior Vice President, Accounting, will be responsible for leading the company’s global accounting function, building scalable processes, and ensuring the financial health of the organization. This individual will be tasked with restructuring, optimizing, and enhancing financial processes and controls, systems, and reporting frameworks. The ideal candidate will be a seasoned accounting leader with experience managing complex global operations and a proven track record of driving operational and strategic improvements.

Key Responsibilities

Leadership & Team Development

• Build, lead, and inspire a diverse and high-performing global accounting team, developing talent and fostering a culture of collaboration, accountability and excellence.
• Expand accounting capabilities to align with the company’s growth trajectory, ensuring accuracy in current processes while both solving for current day gaps and preparing for future scale.
• Foster cross-functional collaboration across global teams to drive process improvement and financial rigor across the organization.

Accounting Infrastructure & Optimization

• Lead the transformation and scaling of the company’s accounting processes, data flows and systems, focusing on automation, standardization, and efficiency.
• Develop and implement accounting policies, procedures, and internal controls in line with global financial reporting standards and business needs.
• Collaborate with the parent company to align on strategic financial policies,, and future state financial system design.
• Manage change effectively by overseeing global implementation of new financial systems and processes, ensuring smooth transitions across international teams.
• Financial Reporting & Compliance
• Ensure the timely and accurate preparation of global financial statements in compliance with international regulations (GAAP, IFRS).
• Partner with Investor Relations to communicate the company’s financial story to stakeholders and investors, providing key metrics and insights.
• Oversee global compliance with financial regulations, managing external audits, and ensuring robust risk management across all regions.

Strategic Leadership & Business Partnership

• Provide strategic financial guidance and insight to the executive team, identifying opportunities for growth, cost optimization, and risk mitigation.
• Support new market entries and product launches by providing accounting leadership on tax, compliance, and reporting requirements.
• Lead the design and negotiation of outsourcing and shared service agreements, optimizing financial support across global operations.
• Act as a key partner in mergers, acquisitions, and other strategic transactions, managing financial due diligence and integration processes.

About you

• 15+ years of progressive accounting experience, with 10+ years in a senior leadership role managing global teams.
• Proven experience leading accounting functions in a high-growth, global company, preferably in the entertainment, media, or tech sectors.
• Expertise in designing and implementing large-scale financial systems (ERP) and process improvements.
• Strong understanding of global compliance regulations (GAAP, IFRS) and managing multi-country operations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels of the organization.
• CPA or equivalent certification required; Master’s degree in Accounting, Finance, or a related field preferred.
• Multilingual skills a plus; proficiency in English required.

About the role

Crunchyroll is hiring a Senior Director, Global Compliance to lead the tracking, execution, and continual enhancement of our global compliance strategy. Beyond managing frameworks, you'll define how our organization anticipates regulatory shifts and navigates complex legal environments. You'll also embed compliance into how we innovate and grow globally. Reporting directly to the General Counsel, you will be a key advisor. You will ensure our business grows responsibly across multiple jurisdictions while maintaining the trust of our fans, partners, and regulators.

• Define and lead Crunchyroll's global compliance strategy aligned to business growth and risk tolerance
• Embed compliance into executive decision-making and day-to-day operations
• Monitor regulatory trends and emerging risks across streaming, media, advertising, privacy, consumer protection, and technology
• Track and interpret regulations across all current and planned markets
• Maintain a centralized view of global regulatory requirements, including privacy, advertising, licensing, and corporate obligations
• Advise Legal, Product, Technology, and Content teams with clear, practical guidance
• Partner on training and culture initiatives to strengthen compliance awareness across teams
• Lead internal investigations and responses to regulatory inquiries
• Oversee remediation plans and prevention efforts
• Represent Crunchyroll with regulators, auditors, and external stakeholders
• Ensure timely corporate registrations, licenses, and permits in each jurisdiction
• Build strong relationships with regulators, industry groups, and local counsel

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our New York City office.

About You

We get excited about candidates, like you, because...

• 12+ years experience in compliance or regulatory roles
• Juris Doctor with active CA or NY bar membership
• Senior leadership experience in global, consumer-facing streaming, media, entertainment, or technology industries, building and scaling global compliance programs that support business growth
• Proven track record advising senior leaders on complex global regulatory and compliance matters to enable confident, business-aligned decisions
• Demonstrated ability to lead through regulatory ambiguity, building scalable compliance programs while fostering collaboration, resilience, and a positive team culture

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for a Senior Manager to lead go-to-market (GTM) strategy and execution for our interactive experiences, including mobile games, metaverse projects, and unique co-marketing campaigns with major publishers and partners.

Reporting to the VP, GTM & Partnership Marketing, you'll design and launch programs for interactive games and experiences, creating campaigns that delight fans, drive subscriber growth, and adapt to local markets around the world.

Core Responsibilities

• Lead GTM and partner marketing for interactive projects—from defining goals and audiences to creative direction and performance metrics.
• Build and share full-funnel plans that cover launches, app store promotions, partner activations, and post-launch optimization.
• Be the main point of contact across leadership, other teams, and partners to ensure agreement and smooth execution.
• Partner with marketing, product, and lifecycle teams to create custom campaigns that lift acquisition and engagement.
• Define KPIs and partner with analytics to measure performance and guide optimization.
• Forecast impact and build playbooks to scale successful initiatives across markets.
• Turn performance data into clear next steps—creating presentations and updates for executives and teams.
• Adapt global strategies to local markets, using regional insights, cultural moments, and platform trends to drive results.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you bring hands-on experience leading GTM and partner marketing for interactive games and platforms, turning launches into measurable fan engagement and growth.

• 8+ years experience in GTM, partnership, or product marketing within mobile games, interactive platforms, entertainment, or consumer tech, with ownership of end-to-end launches and live operations
• Proven track record launching interactive GTM with AAA/platform partners—comfortable moving from strategy to execution with clear frameworks, briefs, timelines, and high-quality delivery
• Experienced across the full growth stack: channels, partner activations, lifecycle, promotions, product, app stores, and interactive marketplaces
• Data-driven problem solver with strong analytics skills to assess performance, identify opportunities, and improve outcomes
• Global experience across the US, Europe, LATAM, India, Southeast Asia, and the Middle East
• You have a Bachelor's degree or equivalent experience in GTM and partner marketing

About the Team

Both domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team collaborates with U.S.-based leadership and regional teams to develop go-to-market and partnership marketing plans and programs, expanding Crunchyroll's growth through its own operations (O&O) presence and high-profile third-party distribution partners. This approach delights and super-serves anime fans, boosts its footprint and brand awareness, and makes Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for a Director of SVOD & Membership Strategy at Crunchyroll, to lead the strategy for our subscription and membership businesses across an 18–60 month horizon. Reporting to the VP of SVOD & Membership Strategy, you’ll define where we’re going, how we get there, and how we win, shaping the roadmap and operating approach that drive how we attract, engage, and retain fans globally.

Strategy & Planning (SVOD + Membership)

• Lead annual and quarterly planning across SVOD and Membership, aligning goals, budgets, and priorities
• Build and evolve the long-term roadmap using global and regional insights
• Create simple frameworks and processes that keep teams aligned across strategy, finance, and regional leads
• Track market trends, competitors, and product innovation to inform decisions
• Analyze performance, subscriber behavior, and growth drivers across markets
• Identify and assess long-term growth opportunities (new models, partnerships, platforms)
• Support regional strategy with clear data and investment guidance
• Partner with Finance on forecasts, subscriber growth, and unit economics
• Lead high-priority strategic projects for senior leadership

Membership Strategy & Experience

• Define and evolve Crunchyroll’s membership strategy, tiers, and benefits
• Use audience insights and segmentation to guide decisions
• Evaluate pricing and value across regions and tiers
• Build business cases for new benefits, including testing and impact modeling
• Partner with teams across e-commerce, events, games, manga, and partnerships to create a connected fan experience

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because...

• 12+ years of experience in strategy consulting and/or corporate strategy (media, tech, or DTC), including 5+ years leading high-performing teams
• Experience across subscription models, digital commerce, advertising, or streaming/SVOD ecosystems
• MBA or equivalent advanced degree with a focus on strategy, operations, or leadership
• Strong analytical and communication skills, with experience influencing C-level stakeholders
• Proven ability to build relationships, collaborate across teams, and operate effectively in complex organizations
• Comfortable managing shifting priorities in a collaborative, fast-moving environment

About the Team

The SVOD & Membership Strategy Team sits within the COO organization, with the VP of Strategy and Membership reporting directly to the COO. This team is tasked with shaping Crunchyroll’s long-term direction and helping orchestrate how the company unlocks value, fuels global growth, and inspires deeper avidity for Crunchyroll across the anime fan ecosystem.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

At Crunchyroll, our Cloud Reliability team within the Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable. Cloud Reliability team members will engage directly with development teams on helping them become empowered and effective at delivering on our Infrastructure.

About the role

As a Staff DevOps Engineer within the Infrastructure Engineering team, you are essential in automating and scaling the systems and services that power our streaming platform. You will work with our DevOps team, delivery teams and lead projects related to infrastructure automation, scaling, CICD, driving them forward to completion and ensuring that the platform processes, automation and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery and architecture / infrastructure. You are expected to be highly collaborative working across teams to understand the needs, establish best practices and automate them whenever possible. You will also play a key role in partnering with our development teams and understanding their needs and assisting them in their journey.

You will report to the Senior Manager, Cloud Reliability - Infrastructure Engineering. We are considering applicants for our Los Angeles, CA or San Francisco, CA offices. We work a hybrid schedule, in-office 3 days a week.

About you

The ideal candidate for the Staff DevOps Engineer role has a strong background in DevOps, automation, infrastructure as code and enabling software engineers to deliver independently and safely at scale. You have experience in building and scaling high-availability systems, with a focus on operational excellence. This role involves leading and mentoring other engineers, collaborating with cross-functional teams, and continually improving our technology platform and infrastructure. Your ability to excel in a collaborative environment sets an example for fellow engineers, contributing to a culture of high quality and standards in all aspects of our work.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 12+ years of relevant experience in DevOps and infrastructure management.
• 8+ years working in production environments, combining DevOps and software engineering.
• 5+ years of experience managing containerized infrastructure in ECS or Kubernetes.
• Proficiency in automation, creating reusable patterns and solutions.
• Expertise in GitOps practices and CI/CD, including tools like GHA & CodeDeploy and infrastructure automation within CI/CD.
• 5+ years experience in AWS and its major services such as ECS, S3, SQS, Lambda, containerization, utilizing Infrastructure as Code (IaC) such as Pulumi and Terraform.
• Proficient in programming in TypeScript with familiarity of other languages such as Go or Python.
• Familiarity with relational databases (e.g., PostgreSQL, MySQL) and non-relational databases (e.g., DynamoDB).
• Experience guiding software engineers in production best practices, sharing knowledge across teams.
• Design and deployment experience with data sovereignty-driven designs (e.g., GDPR).
• Collaboration with other engineers to build tools and systems supporting services and facilitating high-quality software delivery.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Experience with Vault, Packer or other HashiCorp tools.
• Knowledge, or working experience with GCP.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

We are hiring an Applied Scientist to help advance personalization across the Crunchyroll ecosystem. In this role, you will lead the scientific development of recommendation, ranking, and decisioning solutions that improve how fans discover and engage with anime series/movies, manga, merchandise, games, and other areas in the anime fandom. You will partner closely with Machine Learning Engineers, Product, Engineering, Marketing, and Content stakeholders to make Crunchyroll the ultimate destination for anime experience.

About the role

In the role of Senior Applied Scientist for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in our Center for Data and Insights. You will own the research and applied science agenda for personalization, from problem framing and data exploration through model development, evaluation, experimentation, and iteration. This role is ideal for someone who enjoys combining strong scientific rigor with product thinking to improve user discovery, engagement, retention, and long-term fan value.

You will work across multiple user touchpoints, including app and web interfaces, lifecycle and promotional email campaigns, and flywheels that connect video, ecommerce, manga, and adjacent experiences. You will help define what great personalization looks like at Crunchyroll, build the evidence to prove impact, and collaborate with engineering partners to ensure the resulting solutions can be productionized effectively.

This position is based in our Los Angeles office, but we will consider our San Francisco office as a secondary location. We work a hybrid schedule, in-office three days a week: Tuesday, Wednesday, and Thursday. 

Core areas of responsibility

• Lead the research and development of recommendation, ranking, retrieval, and personalization methods tailored to Crunchyroll use cases across streaming, manga, ecommerce, and lifecycle marketing surfaces.
• Frame ambiguous business and product questions into clear scientific problems, hypotheses, success metrics, and experimentation plans.
• Design and run robust offline evaluation frameworks for recommender systems, including relevance, diversity, novelty, coverage, calibration, and long-term value metrics.
• Partner with Product, Analytics, and Engineering to define online experiments, interpret results, and turn learnings into roadmap decisions and model improvements.
• Develop user, content, and contextual understanding through feature design, representation learning, segmentation, and behavioral analysis.
• Prototype and evaluate a range of approaches, including collaborative filtering, content-based methods, sequence modeling, deep learning, bandits, causal or uplift methods, and LLM-enabled recommendation techniques where appropriate.
• Analyze user feedback loops and cross-domain interactions to improve discovery across video, merchandise, manga, and other ecosystem experiences.
• Work closely with Machine Learning Engineers to translate promising research into production-ready solutions on our in-house recommendation platform.
• Communicate scientific findings, model tradeoffs, and business implications clearly to technical and non-technical stakeholders.
• Help establish best practices for experimentation, reproducibility, model governance, and scientific documentation within the personalization and recommendations function.

About you

We get excited about candidates, like you, because you have:

Experience: You bring 5+ years of experience in applied machine learning, recommendation systems, search/ranking, experimentation, or a closely related area, with a track record of driving measurable product impact.

Scientific Depth: You have strong foundations in machine learning, statistics, experimental design, and causal thinking, and you know how to choose the right level of modeling complexity for the problem at hand.

Recommendation Expertise: You have hands-on experience with at least some of the following: collaborative filtering, retrieval and ranking systems, representation learning, sequence / generative models, bandits, graph methods, or personalization for consumer products.

Technical Skills: You are highly proficient in Python and comfortable working with common ML libraries such as PyTorch, TensorFlow, Scikit-learn, XGBoost, or similar tooling. Experience working with SQL, distributed data processing, and cloud-based ML workflows is strongly preferred.

Experimentation Mindset: You know how to design offline and online evaluations, reason carefully about metrics, and connect experimental findings to user and business outcomes.

Cross-Functional Collaboration: You have experience partnering effectively with engineers, product managers, analysts, marketers, and business stakeholders to move from idea to execution.

Communication Skills: You can explain sophisticated modeling decisions and ambiguous findings in a clear, decision-oriented way to diverse audiences.

Educational Background: You hold an MS or PhD in Computer Science, Machine Learning, Statistics, Operations Research, Economics, or a related quantitative discipline, or you bring equivalent applied industry experience.

Nice to have

• Experience personalizing content, commerce, media, entertainment, gaming, or subscription products at scale.
• Familiarity with recommender-system failure modes such as popularity bias, cold start, sparse feedback, and feedback loop effects.
• Experience with multi-objective optimization, constrained ranking, or balancing short-term engagement with long-term user value.
• Exposure to generative AI, representation learning, or LLM applications that support recommendation and personalization workflows.
• Published research, patents, or open-source contributions in recommendation systems, personalization, applied machine learning, or experimentation.

About the team

Our centralized DS/ML team serves stakeholders across Finance, Product, Engineering, Marketing, Creatives, and Content Operations with data-driven and ML/AI-powered solutions. Within that broader organization, the Personalization and Recommendation group is building the next generation capabilities to power tailored fan experiences across every major user interface and lifecycle touchpoint. Today, the team includes engineers focused on operationalizing our recommendation platform with strong engineering excellence. This Applied Scientist role complements that foundation by bringing deeper scientific ownership to modeling strategy, evaluation, and experimentation, while partnering closely with an additional MLE hire to accelerate production impact.

Why this role is exciting

• You will help define personalization strategy across multiple surfaces instead of optimizing a single narrow funnel.
• You will work on problems that span content discovery, user engagement, retention, and cross-domain ecosystem value.
• You will influence both what we build and how we measure success, with strong exposure to partners across the business.
• You will join at a formative moment, with the opportunity to shape team standards, technical direction, and long-term roadmap.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

As a Senior DevOps Engineer within the Core Infrastructure team, you are a key person in managing and scaling the systems and services that power our streaming platform. Your expertise in cloud technologies and DevOps methodologies enables you to take on complex challenges independently and create scalable solutions that meet our customers' needs. You will work with our delivery teams and lead projects, driving them forward to completion and ensuring that the platform processes and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery. You will work with our delivery teams to ensure that their systems are efficient and reliable, guide them to better quality and practices including observability and troubleshooting of services & incident management. You are expected to take initiatives to improve what we do overall, introduce new technologies & processes when it is needed and share knowledge across teams.

You will report to the Senior Manager, Core Infrastructure Engineering.

About You

You have an in-depth understanding of Software and DevOps methodologies, automation, and infrastructure as code. Your experience in designing, building, and scaling high availability systems shows your commitment to operational excellence. You excel in a collaborative environment and can work well with your teammates, providing a good example to other engineers to achieve high quality and standards in everything they do.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 8+ years of experience working in production-level environments as a DevOps/SRE
• Proficient in AWS cloud technologies, coupled with Infrastructure as Code (IaC) such as Pulumi and Terraform
• 3+ years of experience managing containerized infrastructure in ECS or Kubernetes
• Experience in GitOps practices and CI/CD.
• Experience managing Linux based infrastructure.
• Experience with observability and instrumentation of services so that efficient dashboards and alerts are created.
• Familiarity with relational databases like PostgreSQL, MySQL and non-relational databases like MongoDB, DynamoDB.
• Experience with CDN and caching technologies including AWS CloudFront. 
• Experience working with and guiding Software Engineers in production best practices, sharing knowledge across teams and teammates.
• Experience in at least two or more scripting languages including TypeScript.
• Able to accommodate periodic off-hour meetings with the international team members.
• Excellent communication skills and ability to collaborate with stakeholders.
• Participate in an on-call and developer support rotations.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Proficiency in TypeScript
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Familiarity with Datadog
• Familiarity with GitHub Actions

About the Team

At Crunchyroll, our Core Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We are seeking a transformational executive to serve as VP, Global People Enablement (Consultant) to define and architect the future state of our global People infrastructure, operating model, and technology ecosystem.

This role will operate as a strategic advisor and hands-on transformation leader, responsible for modernizing and integrating our People Services & Operations, Total Rewards, and People Technology functions into a cohesive, scalable, and globally aligned enablement engine.

The ideal candidate brings deep Workday expertise, a world-class People Operations background, and a track record of leading enterprise HR transformations across complex, global organizations.

This is a high-impact role focused on building durable systems, capabilities, and governance that will enable the People function — and the business — to scale effectively.

Key Responsibilities

Define the Future-State People Enablement Strategy

• Develop and articulate a multi-year vision for People Enablement, integrating operations, rewards, and technology into a unified global framework.
• Assess current-state capabilities, systems, workflows, and governance; identify gaps and transformation priorities.
• Establish a scalable global operating model that supports regional nuances while driving standardization and efficiency.

Lead Global People Operations & Services

• Oversee global People Services, shared services, case management, and HR operations delivery.
• Design service delivery models (tiered services, COE alignment, regional hubs) that enhance employee experience and operational excellence.
• Drive process standardization, automation, and service-level improvements.
• Implement metrics and SLAs to measure operational performance and employee satisfaction.

Oversee Payroll, Benefits and Compensation Infrastructure & Governance

• In close partnership with the Sr. Director, Total Rewards, provide executive-level oversight of global payroll, benefits, and compensation infrastructure to ensure continued operational excellence and long-term scalability. This role will build upon the strong foundation already established within Payroll and Benefits, with the Sr. Director continuing to lead those functions.
• Collaborate with the Sr. Director and broader leadership team to further modernize compensation and benefits operations infrastructure, strengthening governance, compliance, and global consistency while preserving the integrity of existing programs.
• Ensure global pay programs, benefits administration, equity processes, and compliance frameworks remain operationally sound, scalable, and aligned with business growth objectives.
• Champion the seamless integration and optimization of rewards systems within Workday and related technology platforms, enhancing efficiency and data integrity across Total Rewards.

Lead Global People Technology & Workday Strategy

• Serve as executive owner of Workday, our system of record.
• Develop a long-term Workday roadmap, including module optimization, integrations, reporting, and governance.
• Oversee configuration strategy, release management, data integrity, and system architecture.
• Ensure effective integration between Workday and adjacent platforms (ATS, payroll, equity, case management, analytics tools).
• Drive automation and AI-forward solutions where appropriate.

Transformation & Change Leadership

• Lead enterprise-wide change initiatives related to process redesign and system modernization.
• Build and mentor high-performing teams across operations, rewards infrastructure, and People tech.
• Partner closely with Finance, IT, Legal, and executive stakeholders to align transformation priorities with business strategy.
• Establish governance frameworks for People data, compliance, and risk management.

About You

We get excited about candidates, like you, because...

• 15+ years of progressive leadership experience across People Operations, HR Technology, and Total Rewards infrastructure.
• Deep expertise in Workday HRIS, including implementation, optimization, and global governance.
• Proven experience leading global People Operations or Shared Services organizations.
• Demonstrated success driving enterprise-scale HR transformation initiatives.
• Strong understanding of compensation and benefits operations in multinational environments.
• Experience integrating HR systems with Finance, payroll, ATS, and analytics ecosystems.
• Executive presence with the ability to influence C-suite and Board-level stakeholders.
• Strong operational discipline paired with strategic vision.

Key Capabilities

• Enterprise systems thinker
• Operational excellence leader
• Transformation architect
• Change management expert
• Data-driven decision maker
• Global compliance fluency
• Strong cross-functional collaborator

Success Outcomes (12 months)

• Clearly defined and implemented global People Enablement operating model.
• Stabilized, optimized, and future-proofed Workday ecosystem.
• Improved employee experience through streamlined service delivery.
• Increased automation and reduced manual operational burden.
• Established governance and reporting standards across People systems.
• Built sustainable internal capabilities for long-term scalability.

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for SVOD Strategy Senior Manager - Line of Business Management at Crunchyroll, you will play a critical role in driving the performance and commercial health of the SVOD line of business. Reporting to the Director of  SVOD Strategy - Line of Business Management, you will analyze subscriber and revenue performance, build SVOD lifecycle and forecasting models, and develop insights that inform decisions across core commercial levers such as pricing, packaging, promotions, and distribution. You will partner closely with Growth, Product, Finance, Analytics, and regional teams to evaluate and optimize SVOD performance across the full subscriber lifecycle.

Core Areas of Responsibility

• Evaluate subscriber lifecycle health (acquisition, engagement, retention, churn, ARPU, LTV) to identify trends, diagnose drivers, and surface growth opportunities.
• Build and manage SVOD data and forecasting models to project subscriber and revenue growth, cohort behavior, and long-term LTV under different commercial scenarios.
• Support development of strategic guardrails and frameworks for SVOD commercial levers to guide Growth, Go-to-Market, and Business Development decisions.
• Partner with Finance, Product, and regional teams to evaluate local pricing, packaging, and promotional strategies, modeling impact on acquisition, retention, and revenue.
• Support quarterly SVOD business reviews, including performance reporting, test results, and prioritized actions to improve subscriber and revenue outcomes.
• Partner with Growth, Product, and Analytics to design structured tests on commercial levers and translate results into recommendations.
• Analyze SVOD competitor strategies, market trends, and product innovations to identify risks and optimization opportunities.
• Collaborate with SVOD and Membership Strategy teams to align priorities across interdependent initiatives and LOB improvements.
• Support ad-hoc SVOD strategy initiatives for senior leadership.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because...

• 8+ years of experience in strategy consulting, corporate strategy, investment banking, or subscription/streaming strategy roles, including 2+ years hands-on expertise in SVOD strategy, analytics, and business modeling.
•  MBA or equivalent preferred
• Strong analytical capabilities, including SVOD subscriber and revenue data modeling and financial/performance modeling; sensitivity analysis; and interpretation of complex datasets
• Experience with subscription economics and lifecycle metrics (acquisition, retention, churn, ARPU, LTV)
• Ability to translate analysis into clear business insights and recommendations
• Excellent written and verbal communication
• Comfortable navigating ambiguity and shifting priorities

About the Team

The Global Streaming Strategy team at Crunchyroll is part of the Strategy & Planning group within the COO organization. Our team helps shape our strategic direction as we enter the next phase of transformational growth.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

The Data Services team is focused on building robust, scalable, and efficient data services, pipelines, lakes, tools, libraries, and software components that drive best practices and empower service teams to succeed. We design and implement data services, pipelines and data lakes for operational analysis, ensuring they are production-ready with automation and standardized access controls. 

We lead and evangelize the principle of 100% automation. Additionally, we establish best practices, provide training, and document data architectures to ensure our systems are reliable, future-ready, and capable of continuous evolution and process improvement across the organization.

About the Role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Software Engineer, you will play a pivotal role in designing, implementing, and optimizing data services, ensuring that our data services support the needs of the business. You will also collaborate with cross-functional teams to enhance eventing systems, and develop tools that empower our data and services teams. Your expertise will also be critical in driving 100% automation, best practices, creating scalable services, and optimizing our data environments.

Key Areas of Responsibility

• Write clean, maintainable, and well-documented API and code while adhering to industry best practices, including code reviews and design patterns.
• Identify and resolve performance bottlenecks, ensuring that both frontend and backend components are optimized for speed and reliability.
• Contribute to the automation and optimization of build, deployment, and monitoring processes to support a smooth development lifecycle.
• Develop and maintain comprehensive test suites (unit and integration) to ensure system reliability and robustness.
• Implement and maintain security best practices, safeguarding sensitive data and ensuring compliance with relevant standards and regulations.
• Must be proficient in both TypeScript and Python
• Design, build, and maintain scalable applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Build event-driven architectures and event interfaces using AWS services such as SNS/SQS, EventBridge, Kinesis, or Kafka.
• Deep understanding of AWS Processing Framework like Step Functions
• Architect and optimize database schemas and queries for relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Collaborate with service engineers, data engineers, and product teams to deliver high-quality software solutions.
• Apply best practices for code quality, security, testing, and performance optimization.

About you

We get excited about candidates, like you, because...

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in backend engineering, specializing in microservices, APIs, and event-driven systems.
• Strong expertise in TypeScript (Node.js) and Python.
• Experience in building applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Deep understanding of cloud-based architectures (AWS preferred), including serverless frameworks, containerization (Docker, Kubernetes), and CI/CD pipelines.
• Hands-on experience with event-driven architectures and event interfaces (Kafka, SNS/SQS, EventBridge, Kinesis).
• Strong database design skills across relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Excellent problem-solving skills, ownership mentality, and ability to work in a collaborative, fast-paced environment.

NIce to Have:

• Experience with retrieval-augmented generation (RAG) or Graph RAG architectures.
• Knowledge of fine-tuning and optimizing LLMs for performance and cost efficiency.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Data Scientist, you will report to the Director of Machine Learning and Data Science. We are considering applicants for the location(s) of Los Angeles, CA or San Francisco.

We are seeking a Data Scientist with skills and experience in using User Behavior Analytics and Modeling to kick start our effort to detect and deter account sharing by leveraging platform-collected data such as login patterns, device usage, IP addresses, and viewing behaviors. This position focuses on uncovering insights from large datasets to inform machine learning models that identify anomalous sharing activities, ultimately supporting revenue growth and subscriber retention strategies inspired by industry leaders like Netflix and Disney+.

Core Areas of Responsibility

• Conduct exploratory data analysis on user session logs to establish baselines for normal and anomalous behaviors.
• Develop predictive models using statistical and machine learning techniques to forecast and segment user sharing patterns.
• Design and conduct experiments to validate the model accuracy and operations effectiveness.
• Collaborate with cross-functional teams to define data requirements and create frameworks for ongoing behavioral monitoring.
• Build visualizations and reports to communicate insights on user engagement and potential sharing risks to stakeholders.
• Ensure data privacy compliance while optimizing data pipelines for efficient operations.

About You

We get excited about candidates, like you, because you have the following:

• Experience: You have 5+ years in data science roles focused on behavioral analytics, preferably in tech or streaming industries, with proven success in user behavior modeling, anomaly and fraud detection, and related applications.
• Technical Skills: Proficient in Python for data analysis and modeling, SQL for database querying, and tools like Tableau or matplotlib for visualization, with experience in machine learning libraries such as xgboost, scikit-learn, and pytorch for modeling.
• Cross-Functional Collaborations: Skilled at partnering with engineering, product, and legal teams to align analytics with business objectives and integrate findings into product features.
• Communication Skills: Adept at presenting complex behavioral insights in clear, actionable formats to non-technical audiences through reports and visualizations.

Education Background: Hold a master's degree in data science, statistics, computer science, or a related field, with coursework in behavioral economics or psychology being advantageous.

About the Team

You will join an interdisciplinary team of Data Scientists, Machine Learning Engineers, and AI Engineers, united by a passion for leveraging data and ML/AI to create transformative solutions. Our team delivers both consumer-facing product features that enhance the streaming experience for millions of users and stakeholder-oriented solutions that empower internal teams with actionable insights. From building personalized recommendation systems to developing innovative tools like our stakeholder-facing chatbot, we combine cutting-edge machine learning, robust data pipelines, and advanced AI to drive impact across the organization. Collaboration, creativity, and a commitment to excellence define our team’s culture as we work together to push the boundaries of what’s possible in streaming and data-driven decision-making.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for an Integrated Planning Senior Manager to lead high-impact initiatives and transformation efforts across our global COO and Content organizations. You'll sit at the center of strategy and execution, turning market insights, partner dynamics, and audience trends into clear, actionable plans that drive measurable business and financial impact. Reporting to the Senior Director, COO Initiatives you’ll operate across teams, regions, and cultures, including deep collaboration with Japan-based partners and key industry stakeholders, to strengthen Crunchyroll’s portfolio and long-term competitive positioning.

Key Responsibilities

• Lead complex, cross-functional projects and transformation initiatives from concept through delivery, ensuring measurable strategic and financial outcomes
• Establish governance frameworks, timelines, and performance tracking to drive accountability and disciplined execution
• Identify risks, resolve blockers, and maintain momentum across distributed global teams and stakeholders
• Own and evolve the integrated roadmap of key initiatives, including coordination and value capture across the broader Sony ecosystem
• Translate emerging opportunities, risks, and market dynamics into strategic recommendations; support executive alignment on priorities and cascade into clear roadmaps
• Develop compelling strategic narratives and executive-ready presentations for internal and external audiences, including senior leadership engagements
• Serve as a key bridge between Crunchyroll and Japanese partners (studios, licensors, production committees), navigating cultural, operational, and commercial nuances
• Strengthen cross-border collaboration and long-term partnerships critical to Crunchyroll’s content strategy and competitive advantage
• Act as a consultative partner to senior leaders, bringing structure to ambiguity and guiding decision-making in a fast-moving environment

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We’re excited about you because you’ve led strategy across content licensing, portfolio planning, or production within the anime and Japanese media ecosystem.

• 8+ years of experience in management consulting, media strategy, content strategy, or DTC business operations
• Experience in corporate strategy or content licensing strategy within the anime or Japanese media ecosystem
• Proven track record of leading complex, cross-functional initiatives and transformation efforts with measurable business and financial impact
• Strong understanding of global streaming economics, subscription models, and content value chains
• Exceptional executive communication and storytelling skills, with the ability to influence senior stakeholders
• Structured, consultative problem solver who can navigate ambiguity and drive clarity across teams
• Demonstrated ability to lead in highly complex, multi-stakeholder environments
• Strong program management skills, including governance, planning, and performance tracking
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Bachelor’s degree required; MBA or equivalent experience preferred
• Passion for anime, storytelling, and global fan communities

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

Strategic Sourcing Manager - Localization

About the Role

The Strategic Sourcing Manager - Localization supports sourcing and procurement activities across Crunchyroll's Localization category, including Subtitling/Captioning, Dubbing (English and International), Creative Localization, and Accessibility (CC/AD).

This role focuses on executing sourcing events, analyzing vendor proposals, coordinating contract reviews, and maintaining supplier performance data in partnership with senior sourcing leadership.

You'll collaborate closely with the Director of Strategic Sourcing, the Localization leadership team, and cross-functional partners in Content Operations, Legal, and Finance to help ensure our localization services deliver value, quality, and speed for fans around the world.

You Will

• Support execution of sourcing initiatives for localization services such as dubbing, subtitling, and accessibility, rate benchmarking, and contract negotiation.
• Conduct vendor and market research, prepare rate comparisons, and analyze spend data to identify potential savings and efficiency opportunities.
• Execute sourcing events and RFx processes in partnership with senior sourcing leaders, ensuring stakeholder alignment, documentation accuracy, and timely completion.
• Draft and manage MSA/SOW templates with guidance from Legal; track redlines, ensure version control, and finalize documentation for execution.
• Maintain supplier data, rate cards, and purchase order accuracy in procurement systems; monitor spend trends and report key metrics for assigned categories.
• Track supplier KPIs such as on-time delivery, cost performance, and quality feedback, preparing reports and dashboards for business reviews.
• Collaborate with Localization, Content Operations, and Marketing Localization teams to route requests correctly and support intake prioritization.
• Assist in forecasting and capacity planning, compiling data to inform seasonal volume ramps and resource allocation decisions.
• Coordinate process improvements and reporting for procurement transactions, compliance tracking, and supplier onboarding.

About You

We get excited about candidates like you because…

• You have 5+ years of experience in Strategic Sourcing, Procurement, or Category Execution, ideally in media localization, post-production, or creative services.
• You have hands-on experience running RFPs, supporting negotiations, and performing vendor analysis.
• You're comfortable working with procurement systems (Coupa or similar) and tracking spend accuracy.
• You have strong Excel/Sheets skills and can build clear, data-driven cost comparisons and reporting dashboards.
• You understand localization and post-production workflows (dubbing, subtitling, accessibility) and are eager to deepen your expertise in these categories.
• You're familiar with MSA/SOW templates and contract coordination, escalating bespoke terms when needed.
• You're an organized communicator who can balance multiple projects while collaborating with cross-functional partners.
• You hold a Bachelor's degree in Business, Supply Chain, or a related field.

Performance & KPIs

• RFx throughput and cycle time (from intake to award) for assigned projects.
• Savings achieved vs. baseline rates and rate-card accuracy.
• Purchase order and invoice accuracy for assigned suppliers.
• On-time delivery, rework tracking, and reporting completeness for assigned categories.
• Contracting cycle time (template-to-execution) and redline turnaround for standard deals.

About the Team

The Strategic Sourcing team at Crunchyroll partners across all lines of business to bring operational excellence, cost discipline, and process visibility to procurement. We're a growing global function, and every team member contributes to building our sourcing frameworks and best practices.As part of this team, you'll support Crunchyroll's mission to deliver world-class anime experiences to fans everywhere — localized in every language we serve.

Why You'll Love Working at Crunchyroll

In addition to working with passionate, creative colleagues, you'll enjoy:

• Competitive compensation including base salary and annual performance bonus
• Flexible time-off policies supporting work-life balance
• Comprehensive medical, dental, vision, STD, LTD, and life insurance
• HSA and FSA programs
• 401(k) plan with employer match
• Employer-paid commuter benefits
• Support programs for new parents
• Pet insurance and pet-friendly offices

About the role

As the Business Affairs Associate I, you will be responsible for preparing, reviewing, and negotiating agreements related to Crunchyroll’s growing slate of digital manga. You will strategically negotiate and review agreements by balancing appropriate financial terms, legal risks, and business risks.

• You will work in partnership with our Acquisitions teams, Royalty reporting, Legal, Finance, Programming, Marketing, and other stakeholders in exploiting the rights of our content. 
• You will communicate contractual risks to appropriate internal departments, including Content, Legal, Finance, Marketing, and Programming, and affiliate companies, facilitating well-informed decisions.
• You will provide daily updates to other teams to ensure a clear understanding of finalized deal terms, enhance revenue, and guarantee agreement compliance.
• You will maintain an organized system for tracking deal terms and update negotiation statuses within our internal tracking systems.

In the role of Business Affairs Associate I, you will report to the Senior Director, Business Affairs.

We are considering applicants for the location of Los Angeles, CA.

About You

We get excited about candidates, like you, because...

• 3+ years of experience with content licensing, contract negotiations, or a related field in the entertainment industry
• Experience managing licensing content and IPs 
• Native to Business-level Japanese language experience (speaking, reading, writing)
• Experience with project management and related project management tools
• Experience working with Japanese businesses and have an understanding of Japanese business culture

About the Team

As part of Crunchyroll's Content organization, the Business Affairs team supports the Content Acquisition team on acquisition deals, providing consultation on deal strategies, negotiations, and rights clearance with other departments and managing associated financial, legal, and business risks.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We are looking for a experienced and strategic Contingent Workforce leader to oversee and advance Crunchyroll's global contingent workforce program as we scale.

As Global Contingent Workforce Program Senior Manager, you will own the execution and ongoing evolution of the program, ensuring it is scalable, compliant, and aligned to broader workforce and business strategies. You will operate at the intersection of Talent Acquisition, People Experience, Finance, Legal, and Procurement, and requires strong judgment in navigating workforce models, vendor ecosystems, and regulatory considerations.

You will be a senior subject matter expert, advising stakeholders on how to effectively leverage contingent talent, while driving operational excellence across the lifecycle. We are looking for a balance of hands-on program ownership, analytical rigor, and the ability to influence decision-making in a complex, global environment.

Core Areas of Responsibility:

Program Ownership & Optimization

• Own and evolve Crunchyroll's contingent workforce program, ensuring alignment to business needs and global scale
• Drive operational excellence across the full lifecycle, including intake, onboarding, extensions, conversions, and offboarding
• Establish and enforce program standards, governance, and best practices across all contingent workforce activity
• Identify and implement process improvements that enhance efficiency, consistency, and stakeholder experience

Strategic Workforce Advisory

• Work with People Business Partners and business leaders to support contingent workforce planning aligned to business priorities
• Advise on workforce strategy, including when to leverage contingent vs full-time talent
• Provide guidance on engagement models (e.g., contractor, SOW, vendor-based) balancing flexibility, cost, and compliance
• Partner with Talent Acquisition to ensure integration between contingent and full-time hiring strategies

Vendor Strategy & Partnership

• Own relationships with Managed Service Providers (MSPs), staffing agencies, and external suppliers
• Define vendor strategy, performance metrics, and SLAs to ensure quality, cost-effectiveness, and scalability
• Hold vendors accountable for performance, delivery, and adherence to program standards
• Drive adoption of approved vendors and engagement models across the organization

Compliance, Risk & Governance

• Ensure contingent workforce practices align with global employment laws, classification standards, and internal policies
• Partner with Legal and Procurement to proactively mitigate risk related to co-employment, misclassification, and regulatory compliance
• Maintain governance, documentation, and audit readiness across all contingent workforce activities
• Educate stakeholders on appropriate use of contingent labor and distinctions from full-time employment

Data, Reporting & Market Insights

• Leverage workforce analytics to monitor spend, utilization, vendor performance, and program effectiveness
• Develop and deliver reporting and dashboards that inform business decisions and workforce strategy
• Maintain centralized visibility into contingent workforce data (headcount, tenure, cost, performance)
• Stay informed on market trends, rate benchmarks, and regulatory changes to inform program evolution

Process, Systems & Scalability

• Optimize contingent workforce systems and tools (e.g., VMS, ATS, HRIS integrations)
• Drive automation and system enhancements to improve scalability and reduce manual effort
• Develop and maintain playbooks, documentation, and enablement resources to ensure consistency
• Partner with TA Operations to align contingent workforce processes with broader TA infrastructure

In the role of Global Contingent Workforce Program Senior Manager, you will report to the Director, Global TA Operations and Infrastructure.

We are considering applicants for the location of Los Angeles.

About You

We get excited about candidates, like you, because...

• You have 8+ years of experience in contingent workforce, workforce operations, HR operations, or a related field, with increasing scope and ownership
• You bring expertise in contingent workforce strategy and models, including contractor engagement, SOW-based work, vendor ecosystems, and worker classification
• You have experience owning or significantly shaping contingent workforce programs at scale, ideally in a global or high-growth environment
• You have a understanding of compliance, co-employment risk, and regulatory considerations, and can translate these into practical business guidance
• You have experience managing MSPs, staffing agencies, and external vendors, including performance management and contract optimization
• You are highly analytical and comfortable leveraging workforce data to drive insights and decision-making
• You possess strong business acumen and can balance competing priorities across cost, speed, compliance, and experience
• You are skilled at influencing cross-functional stakeholders without direct authority
• You operate effectively in complex, ambiguous environments, with the ability to bring structure and clarity
• You demonstrate a high level of ownership, attention to detail, and commitment to operational excellence
• You value diversity, equity, and inclusion and understand how inclusive workforce strategies strengthen business outcomes

About the Team

You will join a dynamic People team focused on enabling Crunchyroll's growth through scalable, compliant, and innovative workforce solutions. Our team partners with leaders across the organization to ensure we have the right talent strategies in place to meet evolving business needs. We operate collaboratively, move with agility, and are committed to delivering exceptional service and operational impact.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

Crunchyroll is hiring a Senior Director, Global Compliance to lead the tracking, execution, and continual enhancement of our global compliance strategy. Beyond managing frameworks, you'll define how our organization anticipates regulatory shifts and navigates complex legal environments. You'll also embed compliance into how we innovate and grow globally. Reporting directly to the General Counsel, you will be a key advisor. You will ensure our business grows responsibly across multiple jurisdictions while maintaining the trust of our fans, partners, and regulators.

• Define and lead Crunchyroll's global compliance strategy aligned to business growth and risk tolerance
• Embed compliance into executive decision-making and day-to-day operations
• Monitor regulatory trends and emerging risks across streaming, media, advertising, privacy, consumer protection, and technology
• Track and interpret regulations across all current and planned markets
• Maintain a centralized view of global regulatory requirements, including privacy, advertising, licensing, and corporate obligations
• Advise Legal, Product, Technology, and Content teams with clear, practical guidance
• Partner on training and culture initiatives to strengthen compliance awareness across teams
• Lead internal investigations and responses to regulatory inquiries
• Oversee remediation plans and prevention efforts
• Represent Crunchyroll with regulators, auditors, and external stakeholders
• Ensure timely corporate registrations, licenses, and permits in each jurisdiction
• Build strong relationships with regulators, industry groups, and local counsel

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because...

• 12+ years experience in compliance or regulatory roles
• Juris Doctor with active CA or NY bar membership
• Senior leadership experience in global, consumer-facing streaming, media, entertainment, or technology industries, building and scaling global compliance programs that support business growth
• Proven track record advising senior leaders on complex global regulatory and compliance matters to enable confident, business-aligned decisions
• Demonstrated ability to lead through regulatory ambiguity, building scalable compliance programs while fostering collaboration, resilience, and a positive team culture

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid